Jimmy Johns Corporate Office Headquarters HQ

311 comments
Jimmy John's Corporate Office Headquarters HQ 
Official Address
2212 Fox Drive
Champaign, IL 61820 USA
Corporate Phone Number: 1-217-356-9900
Fax Number: 1-217-359-2956
Customer Service Number: 1-217-356-9900
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311 comments:

  1. Please stop YELLING at your customers when they walk in/out the door.. This is REDNECK beyond belief, and something most patrons won't tolerate. I'll go to Subway for lunch, thank you.. Maybe I don't want attention drawn to myself if I'm attempting to enter/exit your store. You're not as cool as you think you are..get over it.

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    1. Ok you do know that's what makes them better then subway

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    2. hi I went into your stuart fl jimmyjohns twice and had a problem both times, first time they charged me 80 cents for cheese also they don't cut the sandwiches in half, then the second time I went there I asked for a small cup for water and they wanted to charge me for that 27 cents I guess for the cup, are u that hard up get some little plastic clear cups for the customers, water should be free of charge all the time, I think I will go someplace else for my subs thank you but NO thank you first time also I couldn't find the napkins told the girl behind the counter she pointed and said napkins duh!! the hell with her I should've gotten her name

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    3. i work at jimmy johns and we do have clear plastic cups specifically for water

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    4. poor anonymous - you don't know how to handle friendliness - then it is YOUR problem - get over YOURSELF - you are a narcissist - if the biggest problem you have in LIFE is you have to cut your own sandwich - wo is you...so helpless. You keep letting the little things in life destroy your life - that's YOUR choice - GROW UP and get OVER YOURSELF duffus - you're wasting everyone's time

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    5. They need to give their employees a day and not work them 7 days a week and if they are sick they get written up. The jimmy johns in alton,ill is terrible. Yell at their employees in front of customers. Seen it first hand. Managers need to take their responsability. Really and you also know there are employees doing drugs and you don't investigate. Really. Need to look into this place

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    6. Greeting customers is the right way to conduct business. Get over it...you're not as cool as you think you are. The rest of us customers like to be greeted.

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    7. I work at the jimmy johns in hartford Wi while working there i was struck in the head by a box that was thrown across the room and it caught me by suprise and startled me and i yelled at the person and apparently hurt her feelings and she told the manager and the manager told me if i cant control my temper i have to leave not one word was said to the person who through the box am i missing something here, or is because they have a prob with me being old or what very confused employee.

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    8. It sounds to me like they have an insubordinate manager.

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    9. I just learned about the inhumane hunting practices of the owner and i'm through going to ANY of their stores. The pictures of this asshole posing with dead elephants, tigers and other wild animals is sickening especially if you are an animal rights activist I guarantee you that your stores will be losing a lot more business when this gets around to my circle of friends on Facebook. You should be hunted and your head put up on a trophy wall.

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    10. I know an employee of Jimmy Johns, He passed the sandwich test and was hired on.. put on the register most times due to he is awesome at greeting people.. when put on the line he sometimes forgets what goes on the sandwich... hmmm.. so now they told him he needs to re take the test and if he misses one tiny thing he is going to be fired.. WTF!!!

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    11. I worked here got to say they treat us terribly. I have a documented disability and they punished me each time it messed up. I was a pretty good worker otherwise.

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    12. I am sick of Jimmy John's employees thinking they are above the law! I can't tell you how many times I have seen them park in handicap spaces or double parking to make their deliveries!

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  2. April 22, 2012
    If the food isn’t up to scratch………
    I realize, with the volume of business these fast food stores do daily and the average age of the employees, it's not going to be perfect every time but I do expect a certain level of satisfactory quality and service to keep me coming back, as do most people I'm sure. I consider myself a reasonable person. As someone who works in customer service and have for 25 years, I know what it is like to be on the receiving end of a disgruntled customer. Still, after receiving the shoddy treatment from a Jimmy John’s manager in Independence, MO this email is warranted.
    Typically, my visits with Jimmy John’s have been very good. Well, that all changed Saturday, April 21, 2012. I purchased 2 #4’s, bag of chips and 1 drink which was shy of $15.
    The order was to go and after arriving home, my daughter cut part of hers to give to my grandson. She told me the bread was stale and hard. I opened mine up to find the same thing. I re-wrapped mine and took the ¾ sandwich that my daughter couldn’t eat. I called Jimmy John’s to tell them what I was given and I was bringing them back. I couldn’t figure out why they would serve me a sandwich with stale bread and think that would be ok. I’m sure the meat was fine but I bought the “whole sandwich”. I kept the chips and the drink. Let me add that this was a hassle after working 8 hours, going out of my way to get the food and returning home after a 15 minute drive to find the quality being not what is advertised (FRESH bread) and not appetizing then having to drive back to the store to be encountered with the most unprofessional and rude manager I have EVER come across.
    People are much more rushed these days than they used to be and it is almost as if they expect their food to be wrong and just accept it, or maybe they are just afraid of what the employees will do to their food which is why I asked for a refund. (The latter was my concern.) Why take the chance, you read about it daily.
    I just simply wanted a refund for the portion that was incorrect. The employee promptly informed me that they couldn't give me a refund. I opened up the sandwich and showed him. He took the sack and threw it into the trash followed with, “I can make you another one.” At this point I realized he didn’t comprehend what I wanted and rightly should have received….my money back. He also told me “the sandwich is fine”. I looked at him baffled and said “So now you are trying to tell me what I should eat when I find it unsatisfactory”? What kind of manager would say that comment and think that behavior is ok?? I was appalled to say the least and taken back by the rudeness and insinuation of what quality of food I should accept. I paid for this expecting the quality that is advertised. This is from Jimmy John’s web-page: Jimmy John’s definition of fresh is worlds apart from everyone else’s. Bread is baked in-house everyday and served fresh.
    Over a dozen times he smugly repeated “I can make you another one”. Now it has become the principal of the situation. He has my money and will not return it and that I would need to go to Jimmy John’s website to get this resolved.
    He was very condescending when I asked to please speak with the manager. He replied arrogantly, “I am the manager”. Imagine that.
    I am not speaking badly about Jimmy John’s. The manager on the other hand doesn’t seem to realize that customer service is an integral part of their job and should not be seen as an extension of it. A company’s most vital asset is its customers. Without them, you cannot exist as a business. Customer recommendation is taken very seriously by other potential customers. Word of mouth can make or break a business along with employees who really don’t care.

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    1. wa-wa-wa ---COOK your OWN meals -

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    2. you go to these restaurants expecting good food and [and i do mean and] good service. she did not get the quality she was paying for. so f-u foe telling her wa-wa-wa cook at home ---you are an idiot

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    3. I work for jimmy johns I been a driver and as a driver crybabys like you tip really shitty when most of the ppl I deliver to work in corporate offices and me as a driver am destroying my car risking my life on a car accident just to bring you a sandwich and still get moody and I worked as a manager and inside the store I think customers like you exagerate way too much and expect way too much from jjs employees your pathetic

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  3. I just called 3 different Jimmy John's and they all informed me that they will no longer deliver to my work location. What?!?!?! How could you for the last 6 years deliver to me but now suddenly stop. When I talked to the manager at one location they informed me that because they are opening a new location that they must stop delivering to our location. Which makes this even more asinine is the new location is actually farther away than at least one if not two of the locations. To make matters worse I work in downtown Chicago you would think that some common sense would dictate that you would continue the status quo until the new location opened.

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  4. Oh boy. Well, first and foremost I am DONE with Jimmie John's for good. This is my second and last encounter with one of their stores that I will endure. Drove up to the drive through speaker box and some guy starts screaming into the speaker asking what I wanted. All I could really hear was a bunch of other employees screaming and banging things around in the background. Gave him the order and he started blurting something back at me that I could not understand. Told him I couldn't understand him and repeated the order. He blurted something back so I gave up and drove up to the window. When he came to the window he had attitude and I simply tried to explain his voice was garbled because of all the background noise and distortion. He didn't seem to care about that. Just grabbed the money, shoved the sandwich at me and walked away. Look, I know these fast food joints don't hire college graduates but, for what you pay at Jimmie John's I would expect to be treated, well, at least like a paying customer. I get treated a lot better than at Taco Bell for less money. While their sandwiches are good they're not good enough to make up for their dreadful workers so from here on out I'll find a replacement. That won't be hard to do.

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    1. I'm a Jimmy John's employee and I'm sorry ONE person ruined your experience at an establishment made up of MANY employees (not just the one) That being said...
      Us JJ employees get paid minimum wage, no more no less than Taco Bell so my hair is a bird nd your comment is invalid.

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  5. JIMMY JOHNS IS THE WROSE !!!! I HATE IT, The workers there are so MEAN TO YOU !

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  6. Just a good business tip...We ordered for lunch in Springfield, IL. We got the wrong sandwich. Called to get the right order and they took the mistake sandwich back. What did they do with it??????? Did they re-wrap and sell somewhere else????? Wont be ordering from Jimmy Johns any more!!!! Thats just not good business. How do you know when you get your order if that sandwich went to the wrong place and was a wrong order and who had their hands on it!!!!

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    1. They take the sandwich back to write it off as waste at the end of the day. You assume a lot.

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    2. You obviously have never worked in the food industry. You are an idiot.

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    3. i worked for jimmy johns,,,once a mistake is made they just toss it, not even writing it off as waste

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    4. The shady managers take them home or eat them right in front of the unhappy low paid employees. Never once went into a Jimmy john's with a manager doing even a tiny bit of a good job. Stop hiring people who don't know how to manage!

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    5. Ok so the sandwich is not rewrapped to give to someone else and it is being wrote off as waste and the sandwich is then showd to the employee tht made it wrong so they can see where they messed up so get it right lol

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    6. Lmaooo nooo I use to work for them. They take of what they can still use and reuse it and trash what they cant lol

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    7. I work at Jimmy John's we take the sandwich so people don't lie all the time to get free shit they don't deserve

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    8. I've worked at jimmy johns and they are all different. Some just throw it away where as others may mark it as waste. Jimmy johns doesn't like to mark it as waste because any store just likes to look good to corporate. I work at the one on east Broadway in council bluffs, Iowa and I promise you management plays favorites on employees, management also sleeps around with higher management so they can move up. Its a drama filled atmosphere. Management tries to control what you do outside of the job. And if you get fired or quit; by the time you need to do taxes, your still waiting 2weeks after the 31st of January for your w2 to come in the mail. Jimmy John's like to screw their employees in every way that they can. Well guess what jimmy johns you're gonna get multiple fines because people still haven't got their w2s for this year!

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  7. I just found out that a Jimmy Johns in Indinapolis was closed down, now what happens to the empoloyees? Will Jimmy Johns step in
    and run that store?

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  8. A lovely young woman named TRISH just delivered sample sandwiches to our office. This was quite a surprise. It changed the whole outlook on the day for my co-workers and me. This WILL prompt more business for them; the timing couldn't have been better. There is nothing like a happy, personable employee giving the extra effort to better someone's day...wonderful customer service! Way to go to the manager and his staff for bringing in more business! Jimmy Johns St. Petersburg, 66th Street branch...Thank you! It was delicious!

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  9. Please HELP me. I have three Jimmy Johns within 5 to 10 minutes of my house and they all say my address is not within their boundaries. How do I get atleast one of them to deliver to my home??

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    1. Go online and with zip it will redirect you to thw rigjt one

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  10. I just went to the Jimmy Johns in Rochester Hills MI and what a bunch of immature jerks working behind the counter. I walked in the store with flip flops on a rainy day and slipped and fell on their tile floor just as I walked in. Although they had a slippery when wet sign, it was 5 feet from the door entrance and they only way to see it was AFTER you walked into the store. The 3 jerks behind the counter were laughing when I fell, even making gestures of how I looked when I fell, and not one person, including the one who called herself the manager, came over to me to ask if I was ok. I hurt my knee, ankle and on toe. I asked them why they didn't have a mat in front of the door instead of a sign, she, the so-called manager, said ONLY people with flip flops fall as though this was their nightly entertainment to watch and see who falls. In addition, the so-called manager refused to give me an incident report to fill out so first thing in the morning I am making a formal complaint to their headquarters. I am done with this place!

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  11. First of all I'd like to say that I do enjoy the quality and taste of JJ's sandwiches. I have a family of 8 and we frequent JJ's often. Today my son formally announced that he wanted to try a Gargantuan w/peppers (My fav). This announcement filled me with joy as my son wanted to be like his daddy. We had two punch cards that were full so we wanted to redeem our free sandwich. I explained to the Gentleman at the counter that I realize the sandwiches you get for free with the punchcard are the basic 8" subs for 4.95. I asked if I could pay the difference and get two Gars/w peppers. Gar w/peppers 7.95-4.95 = 3.00ea I was told that they had to take a reg sub and "convert" it to a Gargantuan and that I would have to pay for every extra piece of meat. He said that it could cost more than the Gargantuan. What???? Does that make sense to anyone? He said that it is "Corporate Policy". So at this point I just paid full price for the sandwhiches and saved my punchcards for another time. So my 2 free sandwhiches cost me over $15.00. I offered to pay the difference and was told that it can't be done. Is it Corporate Policy to make shure your customers walk away unhappy! Is it Corporate Policy to deny the customer the ability to upgrade to a better sandwich, even if he pays the difference? If it's a Point of Sale problem---fix it!!! This is no way to treat a loyal customer who drops lots of money into your buisness. I was very dissapointed to say the least! I don't know if this employee just doesn't know what he's doing or if the Company simply doesn't allow someone to"upgrade" and pay the difference. Come on, it's just sandwiches...how hard can it be????

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    1. UPDATE..... I just wanted to give an update to the situation. I E-Mailed Jimmie johns on a Satuday night and didn't expect a response. In fact I was shure I would have to take my buisness elsewhere. Tues. afternoon I got a call from Jimmie John's Corporate Headquarders apologizing for the incident. The restaurants are franchized out and he said that he already talked to the franchise owner and that it wouldn't happen again. They also sent me a gift card to pay me back for the free sandiches that I ended up paying for. I really appreciate a company that takes the time to respond and attempts to make things right. I remain a "Loyal" Jimmie Johns customer. It's nice to know that they care. Anyone else that has a problem, please use the appropriate E-mail address that is on their main website. At least that way they know what's going on and can correct it.

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  12. we bring business to this location every single week but i have to drive to get my order because even though my company is in LOCKPORT but our address is "OFF LIMITS" that is absolutely ridiculous!!!!

    I am working my way to convince the board members to switch to a place they do deliver.

    one day i call for two trays of sandwichs and one of the employees said for me to call back in 5 mins.becasue they didn't have enough bread!!!

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  13. Jimmy John's is by far the worse place I have ever encountered for fast food. My first experience was in Arizona over new years 2011/2012.
    I orderd a sandwich and literally had one tiny piece of meat on stale bread. No nothing ie; lettuce, condiments. I realized that's all that is included, no extra "frills" or good stuff. Why even offer this. Is this even appetizing or worth the money?.... NO.
    When my husband asked if we could add to that they flatly said No. So we decided there what a joke this place is.

    My son who just graduated high school with the persistence of a friend who worked at our local Jimmy John's in Salt Lake City got my son a job. They push so hard to work so fast these kids are literally cutting their fingers and told to keep working. Don't know about anyone else, I don't want anything extra in my sandwich. My son recently had the flu amd was throwing up, he was still told he had to come in and cover his. Again, why would they want that around their food. Cover your shift or throw up on the food. Well, he couldn't find coverage so suck it up. Gross!!!
    So now, experiencing their unappetizing food and far superior teaching of managers I now come to the conclusion that not only Arizona but Salt Lake City Jimmy John's will never be worth our time or money.
    So, at the urging of these wonderfully taught managers... I hope nobody gets made fun of, gets sick or finds anything extra in their sandwiches. God bless all of your stomachs.

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  14. I just move back to champaign Ill, I was treated to a jimmy john sandwich and enjoyed it. I looked them up on line and found out I could order on line, great right? No!, it was not great at all! I orderd on line and waited 20 mins before I call the store I order from, well they looked up my order and said that my order was already out, and on its way. I talked with the deliverer and he said that he was running behind and that he had just picked up my order. So I said to myself I would let that go and gave them a tip. Then I started to eat my sandwich and realized that things were missing out it. So I called the store and they talk to me like I was dirt and didn't care about my concern!! I was getting ready for work at this time and I could'nt ask for a manager at the time. So I call later while I was at work and ask for a manager and the so call manager well will call him d and he was more rude then the first person I talk to. I just could not believe how bad they treat their customers wow!!!! I am sad to say that they have losted my business forever and my family and friends also. I also have worked in customer service most of my adult life and I would be out of a job if my action had been anything like their's!!!!!

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  15. I love the sandwiches but why do the employees have to have music blaring so loud that you cannot even have a conversation with the clerk? I went to the Maple Grove, MN store a while back when they first opened for the day. The music was horribly loud. I thought maybe they turn it down when business picks up but I went to the Brooklyn Park, MN store last week, later in the day, and the same thing - music blaring so loud that it gave me a headache in the short time it took to get the sandwich. Obviously the staff cannot hear any better than the customers because the clerk asked if I wanted a receipt - "what?" (louder) do you want a receipt? - "no, I don't need one" - so he gets me the receipt. Turn the damn music down and maybe you can communicate. When I got to my destination and mentioned this, my friends all said they have experienced the same thing and do not wish to go there, because of this. No one needs a headache with their meal. Please turn down the noise.

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    1. Simply ask to have the music turned down. The speakers are in the lobby employees are behind the counter and can't hear it as loudly

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  16. I was just at Jimmy Johns @ Tacoma Mall Blvd. They were celbrating their one yr.---so sandwhiches were on sale. I was lucky enough to get in before the 3:00 deadline. What I found was a lot of disorganization and a lot of people. I sat at the only empty table at that time and asked 3 different times for it to be cleaned. Finally, a tall African American man came to clean up the mess at my table. I had to ask him 2 times to clean it and wipe off the sticky area. He tells me that the sticky is off and I said No it isn't it is still there and you can see it. He says it is only "tape!" I tell him that I used to work for the Health Dept here and I know that this can be considered cross contamination. He denies this and asks me the customer if I want to clean it up. I tell him I'm going to call the Health Dept instead. Is this how you train your workers? Are they instructed to throw the left over lettuce on the floor? I will NOT patronize this store again and I will share my first experience with others so that thay may be aware of the flippant worker and the lack of cleanliness and lack of respect for a potential customer.

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    1. U probobly from McDonalds commpanie

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    2. What does his nationality have to do with it?

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  17. People who work there have a " I don't care attitude....Like they are mad at the customer". I leave angry everytime I go. Prices, for what you get, have gotten out of control as well.
    Also I don't appreciate the fact that they did away with pepper and salt. I am an adultwho can make my own decision regarding the usage of these two condiments. You still serve white bread and Mayonaise and potato chips don't you ?????
    I will not do business with any establishment who tries to control my life. Is this a Micelle Obama thing with the salt and pepper??

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    1. And Jimmy is a grown adult who can decide whether or not he wants you to enjoy salt and pepper on your sandwich at his expense. Go buy your own. Problem solved.

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    2. I don't know who you are "Anonymous" but I will never go to a JJ.Arrogant dick head.

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  18. I placed an online order yesterday, December 11, 2012 approx. 3:30pm. As of 5:30pm still didn't have my sandwiches and they had already charged my credit card. They then told me that I was the one that made the mistake because I chose pick-up instead of delivery. I spoke to 3 different people in the store and they were going to deliver the order, but I had to pay the driver .50 more (which was no big deal). I expressed concern because by this time the sandwiches they said had been made and were sitting there for pick-up. They didn't offer to make new sandwiches. Instead the person I spoke to, said they would be fine b/c he leaves his out to warm up that long and they're fine. Supposedly, he was the manager. Then they tell me that the reason it defaulted to pick up was b/c I wasn't in the delivery area and I was in a house, not an apt. and they do not deliver to houses! Really???? I called corporate and they were going to have someone contact me and have not heard from anyone as yet. I called back today and they took my # again and was going to have someone call and still have not heard anything from anyone. I called the store again and talked to the owner. He didn't apologize for the inconvenience or anything. He was rather rude as well. This was the first time I have every dealt with them and it will be my last. So, as of this moment, I still don't have my sandwiches and they have my money. They are a big RIP OFF! I am going to contact the BBB for what good it will do.

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  19. I placed an online order yesterday, December 11, 2012 approx. 3:30pm. As of 5:30pm still didn't have my sandwiches and they had already charged my credit card. They then told me that I was the one that made the mistake because I chose pick-up instead of delivery. I spoke to 3 different people in the store and they were going to deliver the order, but I had to pay the driver .50 more (which was no big deal). I expressed concern because by this time the sandwiches they said had been made and were sitting there for pick-up. They didn't offer to make new sandwiches. Instead the person I spoke to, said they would be fine b/c he leaves his out to warm up that long and they're fine. Supposedly, he was the manager. Then they tell me that the reason it defaulted to pick up was b/c I wasn't in the delivery area and I was in a house, not an apt. and they do not deliver to houses! Really???? I called corporate and they were going to have someone contact me and have not heard from anyone as yet. I called back today and they took my # again and was going to have someone call and still have not heard anything from anyone. I called the store again and talked to the owner. He didn't apologize for the inconvenience or anything. He was rather rude as well. This was the first time I have every dealt with them and it will be my last. So, as of this moment, I still don't have my sandwiches and they have my money. They are a big RIP OFF! I am going to contact the BBB for what good it will do.

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  20. I went to jimmy john's in Richfield mn on Feb.28 2013. It was my lunch break. I told the guy who took my order that I wanted no tomatoes and lettuce on my sandwich. when I sat down to eat and unwrapped my sandwich it had tomatoes and lettuce. I took it back and a rude girl with a ponytail to the side of her head, started to yell at another employee cussing about messing up my sandwich. then she grabs my sandwich and says "what a f'n waste" slams it in the garbage. and is fling wrappers all over the floor, like if it's a hassle to remake my sandwich. there was an other female employee there that was not on the clock. and apologized to me, and said she shouldn't of punched out so early. I kindly asked her for the rude girl's name. She said her name is Crystal. I love Jimmy john's but because of her I will not return to that location anymore.! Very unprofessional to cuss in front of the customers and make them feel uncomfortable.

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