Hyundai Motors USA Corporate Office Headquarters

Hyundai Motors Corporate Office Headquarters
10550 Talbert Ave.
Fountain Valley, CA 92708-6031 USA
Corporate Phone Number: 1-714-965-3000
Fax Number: 1-714-965-3149
Customer Service Number: 1-800-633-5151




38 comments:

  1. Hyundai LAX
    970 W Manchester Blvd
    Inglewood, Ca 90301

    I thought it would be good for your Hyundai franchise corporation to know about how the car dealership in the city of Inglewood conducts business. As a resident for over twenty years in the city of Inglewood I like to patronize the businesses where I live. I wanted to purchase a Hyundai Sonata at the Hyundai in Inglewood. I went to visit the Inglewood location and that is were my problems begin.



    The visit that I had was not very nice. I must say I was very disappointed with how they treated me as a customer. I came in contact with several of their employees. Herb was one of the first employees I spoke with, he was very nice and professional. Althought he provided good customer service, he pushed me into to the hands of the manager MJ. Speaking with MJ turned the deal into a BIG mess. I felt he was the start of their misrepresentation of the agreement by disclosing false information about the term of the loan. When the other manager came into the picture named Dave it went from bad to worse. He did nothing but cause more problems in the process. At the table we originally spoke extensively about the monthly payments and the term which are some of the most important things when leasing a car. According to the meeting with MJ, I thought we had agreed upon a deal. Once I got in front of the finance person Hayat that was processing the credit application it stated something totally different then our conversation at the table. I find that to be misleading to the customers and also what we call fraud. For a company that process legal documentations for customers and don’t disclose the proper information in the state of California is called deceitful, dishonest and most of all fraudulent. After doing a little investigation I found out that the Inglewood Hyundai dealership misleads people often. I am beginning to think it may have something to do with the fact that this community consists of majorty minorities. They would never pull the same type of behavior in other communites.

    ReplyDelete
  2. I just purchased a 2011 Hyundai Sonata in dark red with nav. Incredibly good ride. For a one year old car the navigation system was from the stone age and was missing too much information on screen. The Hyundai dealer had never before done an upgrade....nor did anyone in the shop know how to do it! After 30 days of telephone badgering, they reluctantly did this for me. The improvements? A real joke. Hyundai would do well to take on Garman as a partner. The update added a lot but it is still years behind the times in USA maps, etc.

    ReplyDelete
    Replies
    1. Its funny you say this when the Hyundai navigation as a whole was rated one of the highest in the world. I have some real doubts about your story.

      Delete
    2. I have a newer Elantra. The navigation system within a fairly short period of time locked up on me on longer trips. The only way to have it work again was to stop the car (turn off the engine) and in essence, have it reboot. That's unacceptable. I saw the software pop-up msg. and attempted to find it on the net. I couldn't. I also took photos of it. If I had not found a mechanic at a dealership where I have to drive every "x" times/year, their "highest rated system is not anymore. Two local dealerships (service center) would have nothing to do with an issue they would not be able to recreate and I was not going to let them drive it far).

      My concern isn't with the system ... yet ... but with unwilling service centers to take care of work under warranty. One mechanic quickly realized the issue and made the effort to get it fixed and fixed, he did.

      Hyundai is great - the best - by not taking ownership of not only this issue but so many others and not just from me.

      Delete
  3. I purchased a new 2012 Elantra in July 2011. I am extremely disappointed with the gas mileage of the car. I just apply for the reimbursement credit program, but it only amounted to $55 dollars, based on 12,250 miles. The EPA adjustment was only for <-2mpg>. As advertised MPG 29 city- 40 Hwy. I was hoping I would at least average over 30 mpg. I average 27 mpg for combined city-Hwy driving. If I were to just drive in town, I average 20 mpg, (remember avg city was listed at 29 mpg!) which equates to about 200 miles a tank! Combined Hwy and city I would be lucky to get 320 miles a tank with a gallon reserved. I am a conservative driver, and I would expect a better return for my money. I would have kept my 2008 Nissan Rogue which averaged 25 mpg. The car has been problem free otherwise

    ReplyDelete
    Replies
    1. If you know how to drive the car correctly you can easily get the mileage Hyundai says you can. Most people dont know how to correcly drive a car when trying to get the mileage as high as possible. You also have to remember that when you first take off your only getting 5-6 mpg before the car warms up. I have driven several Elantras and have never had any issues with the gas mileage. The cars are obviously all identical the only difference is the driver. Just like the Toyota unintended acceleration issues. 99% of the cases were proven to be driver error. There was an issue with some floor mats that were causing an issue but it ended up being driver error in all the rest. People either panicked or simply didnt know what to do. Who knew it was that difficult to step on the brakes. The brakes will allways over power the engine. It is not possible to keep moving when you are at full brake and gas pedal.

      Delete
    2. "Drive The car Correctly" Really? There is nothing on the sticker or any documents that explain that you will only get 1/2 of the estimated MPG (My 2013 Accent gets 16 and apparently that is OK) unless you drive like an 86 yr old person. Seriously, this was my first and now LAST new car purchase and I guess Hyundai got off easily with the measly Debit card., wasting now 4 hrs of recorded audio giving me the "sorry we lied" BS. Well, as my local dealership will soon find out, No, they DID NOT. To anyone out there with a 2012-2013 Accent or Elantra getting 1/2 of the estimated MPG, I urge you to FIGHT and also email me. Believe me, this is NOT over and we do have rights.

      Delete
    3. We have a 2012 Elantra limited biggest gas hog ever we get have the gas mileage been to three dealers say there is nothing wrong all dealerships stick up for Hyundai they are all full of crap then why are there so many complaints read this Hyundai your cars stink !!!!!!!!!!!!

      Delete
    4. Actually, Hey Jay, there is a way to drive cars to get a better MPG.

      How quickly you accelerate, how much luggage/people are in the car, and how fast you drive greatly impact the MPG.

      There is no sticker that explains it because it's common sense.

      Delete
  4. If you are considering buying a Hyundai, DO NOT do so. They have horrible customer services and suck out money from you - especially at Sansone Hyundai on Route 1 in New Jersey. The manager was NOT willing to help and most of the staff had horrible customer service skills. Also, my car has a problem every month or so and it's fairly new. They charge you a ridiculous amount to fix a minor issue. They offer "road side assistance" but I had to wait over 2 hours to get my car towed. This reminds me of why the company had a horrible reputation many years ago. I absolutely do not recommend this company.

    ReplyDelete
  5. I have big issues myself. My fiance has a 2007 Tuscon that she bought brand new. She was driving on one of the major highways around Philadelphia and on her way home from work when the sunroof came completely off. It's gone, not to be seen again. When she saw the car she wanted it didn't have a sunroof but they said they can throw it in for her. Fast forward to yesterday, she called up the dealership who said to call Corporate Hyundai. Their comment was "it's not covered under the 5 year/60000 mile warranty." That's complete shit considering warranties cover mechanical defects which this is far beyond. Now I have to find out whether the dealership she bought it from did it themselves or outsourced it to another company. Obviously this is probably not an OEM sunroof either from what I'm hearing.

    ReplyDelete
  6. Well this is a fun story. My fiance was driving home from work the other day on one of the major highways and the sunroof got thrown off the car completely. Now this is a 2007 Hyundai Tuscon when she bought it BRAND NEW. When she saw the car she wanted, and it didn't have a sunroof they said we will install one for you. Well whether they did it or outsourced it to another company, they did a bad job because the glue had worn off (someone with experience installing glass on cars told me after pics I shows him). Anyways what pissed me off the most was she called Hyundai of Springfield and then they said to call Corporate. Well the fiance calls and they say "it's not covered under the 5 yr/60,000 mile warranty." That completely set me off and now I will be doing what I can to make sure we aren't paying for a dime.

    That would of been a great excuse if someone was behind her and got injured from the sunroof.

    ReplyDelete
    Replies
    1. I think their answer is ridiculous and there is a different coverage for even slipshot sunroofs. If someone had been injured from the sunroof, it smells of a lawsuit against the corporation.

      Delete
  7. Who ever is out there do not, and i repeat do not buy from Wayne HYundai. nightmare!!!!!! Worst experience I ever had in my life. Stay away from the shark tank, they only throw you into the snake pit!!!!!! I would need three pages to tell my story but people just trust me!!!!!!!!

    ReplyDelete
    Replies
    1. ALL Hyundai dealers are scumbags all talk then they screw you. Sales people & managers rip you off. pretty soon they will have to give there junky cars away

      Delete
  8. I'd like to vent about how I've been treated by Hyundia Motor Finance, Cannot speak with anykind of supivsors, none of the 'operators' can forward my concerns to mngmt.After paying on my 2006 Elantra for the past 6 yrs.,they refuse to 'work' with me on the interest on defered payments from 2006 and 2007, then becoming disabled in late 2008/ early '09, "luckily", the dealership snuck in a "disability ins. policy" who made payments on the car from 4/09 until the actual term of the loan expired 8/12. I have made all but 1/5 of the last payment.Now I'm on a fixed income with med.and gen. bills to pay ea. month. I have explained my situation numerous times with them asking that they work w/ me. Where can I turn to get assistance?

    ReplyDelete
  9. I am writing to tell you how pleased my husband and I are with the excellent service we received from Webb Hyundai in Highland, Indiana. We did our homework, shopped around to several dealerships in both Indiana and Illinois, and settled with Webb because of the honestly and integrity of all the people we met there.
    We purchased a 2013 Elantra and we love the car, but more importantly, we will definitely return to Webb Hyundai in the future. I cannot say enough good things about how we were treated at this facility. It is refreshing that excellent customer service still exists.
    I think often, good service is expected, but not acknowledged and rewarded. I am hoping that this letter helps to acknowledge their excellence.

    ReplyDelete
  10. 2013 Hyundai Sonata steering problems! You can not keep this car straight on a lane, it pulls to the right and left while driving. Very dangerous!!! Hyundai claims its the electric steering, nothing wrong with it, you will just have to get use to it....really?? Normal that you can't keep this car from not going all over the road?? This is a family car that I drive my kids in, I do not feel safe driving this car, They know there is a serious problem but will not step up to the plate. shame on you Hyundai for putting peoples lives in danger while they put their trust in you thinking they were buying a safe car.

    ReplyDelete
    Replies
    1. That's funny you say that about 2013 steering - they told my husband the same thing. It is dangerous. They said nothing they can do about it...he read or heard that there is an adjustment that can be made....they (dealership-service) says no there is nothing they can do. really?? Just get used to it..REALLY

      Delete
  11. I visited the daeler in Newport Richey Florida to trade my car. I received a mailer with manny different offers. The customer service there sucks, I asked about the offers on the mailer and was told that it's just to bring customers in. I asked what my APR would be and was told that I would get a lower APR than what I already have. I have a 1.9 APR so the sales man stereotyped me and assumed that I had a high APR and because my credit has gone down since I purchased my 2011 Sonata they tried to offer me 8 to 9 APR which is crazy higher than what I already have. It would be smarter to keep the car that I have. They keep sending me mail asking me to trade my car. I contacted a Manager named Allen and shared my experience in return he laughed and said he would look into it.

    ReplyDelete
  12. This nightmare of a story began last fall when I made a silly mistake of being talked in to leasing a 2014 Hyundai Tucson. I was a mother of three little kids and have just gotten out of an abusive marriage. I was staying with my sister and my first thought was to get a reliable vehicle, so I went to Hyundai of Louisville (Dixie Hwy).

    The intent was to buy a used reliable use vehicle but like many other people, I was talked in to a 2013 Hyundai lease. No money down sounded too good to be true….right??!! Long story short… after two months I quickly realized that I could not afford this vehicle. Hyundai had zero compassion for my situation and told me I would be 100% liable for 33 months of payments that was left on this lease. According to them, my options were to come up with the monthly payment (which I did not have) or drop off the vehicle at the dealership and be sued for the rest of the lease.

    So I did what I thought was a great idea, I decided to sell it, take a hit on the sales price and get out from underneath a crazy monthly payment that I had zero business being in. Things where looking up, I sold the vehicle and was able to get away from this lease. The couple I sold the vehicle to, sent Hyundai a check and paid off the balance owed. However per Hyundai’s policy, they refused to send the title to a 3rd party and that I would be responsible for the sales tax ($1700). In return, once I transferred the Tucson over, the couple I sold it to would also be responsible for an additional sales tax as well. I physically never owned this vehicle.

    I spoke to over 30 Hyundai employees regarding this matter. All of whom had different answers. At the end of each conversation it ended with, ‘this is our policy’ and ‘no exceptions will be made’. Many calls that I made to Hyundai blamed it on the state law and that their hands were tied. In KY that was not the law and Hyundai just needed to sign an affidavit placing the 3rd party as the owners of this SUV.

    Throughout this process, Hyundai was rude and refused to make any exceptions to any of the policies, no matter the situation. While many other finance companies will transfer to a 3rd party, Hyundai refused time after time to do so. Hyundai was fully prepared for me to fill bankruptcy and default on this lease. Even if that meant losing the 3rd party buyer that I had found.

    There was zero reason for Hyundai not to sign an affidavit releasing this vehicle to a 3rd party and it’s very sad that Hyundai will treat customers this way. A mother of three, I placed myself in a position to lease a SUV that I could not afford. I’m ashamed I allowed myself to be taken advantage of given my situation. Furthermore, I’m ashamed I did business with a company that could’ve helped a person fighting bankruptcy and chose not to. I did business that promoted bankruptcy and for that, I will never ever own a Hyundai or do business with them ever again. I learned the hard way. Don’t make the same mistake as I did. If by chance you do, work with a company that will be willing to help. That company is NOT Hyundai!

    ReplyDelete
  13. I PURCHASED A HYUNDAI 2012 LIMITED WITH 600 MILES.THEN I WAS TOLD ABOUT THE MILAGE PROBLEM.I WENT ON MY PC TO FIND OUT HOW MUCH I WOULD RECEIVE.THE PC SAID 500.I NEVER RECEIVED THAT AMOUNT BECAUSE I WAS TOLD IM A SUBSECUINT OWNER.SO THE PREVIOUS OWNER WHO DROVE 600 MILES GETS 500.,AND I GET SCREWED.I ASK YOU IS THAT FAIR.CAN YOU HELP.EMAIL CHARLESJERRIS007@COMCAST.NET

    ReplyDelete
  14. Use the iphone and dial a number … select Equus as the Bluetooth connection when the popup appears on the phone …….. when the called person answers, you will be startled because you WILL NOT HEAR THE PHONE RINGING. Same issue when someone calls you, you will see the dash alert but you will hear nothing until you answer the alert.

    Local dealership reported that the Bluetooth in the car was not compatible with the iPhone 4s. Nonsense! I paired the same phone with many other cars, including other Hyundai models, and it worked perfectly. Dealership recommended updating the firmware in the phone. I did so. It still does not work. Not compatible? It paired. It downloaded phonebook. It will make calls. But you cannot hear the called phone ringing.

    Another local dealership advised that they observed that the problem only exists with Equus. Genesis and other models do NOT have this issue.

    ReplyDelete
  15. I bought a new Hyundai 2014 Santa Fe Sport. Nightmare. I traded a Hyundai Sonota so I did not do any due diligence on the brand. I should have. Hyundai just fired its President of Quality for doing a lousy job. Here is the press release:

    http://www.reuters.com/article/2013/11/11/us-hyundai-rd-idUSBRE9AA0F920131111

    ReplyDelete
  16. Hackettstown HYUNDAI SUCKS rip off thieves lying scum C J Meyers is total Scum
    odometer turn back this scum need to be fired ASAP

    ReplyDelete
  17. I have read many articles all about Hyundai dealerships why do they try to rip everyone off .Its never there fault the car has a problem why.It comes right down to you buying or leasing they want you to pay dearly for there garbage car. Also the gas mileage is in correct they get about half then what the sticker says . Just remember its the way you drive the service manager said I bet none of them own a Hyundai

    ReplyDelete
    Replies
    1. It is indeed what I see happening. They do not take ownership and if you follow the trail, it likely leads up. If dealerships have no incentive to treat people right and are what appears to be very, very afraid of bad reviews why help us.

      One manager (at least) talked about his wife owning a Sonata and how much she loves it. He mentioned something flippantly or accidentally about not doing any servicing on it. And that car will likely be put on the lot at some point for a sucker to come along and buy it.

      Delete
  18. BUY A HONDA OR TOYOTA HYUNDIA SUCKS BELONGS IN THE JUNK YARD WITH THE MANAGERS & SERVICE DEPARTMENT

    ReplyDelete
  19. Hyundai to cheap to put a spare tire in a Elantra give you a can of foam & 2.oo dollar air pump no jack lug wrench how freaking cheap can get Hyundai cars suck Don't buy them

    ReplyDelete
  20. HYUNDAI Do you read the complaints about your junk cars. All I read is about your lying gas mileage no spare tires dealerships lying to the customers 100.000 mile warranty is garbage. Seems you people don't care Hyundai answer US or are you afraid !!!!!!!!!!!!!!!!!!

    ReplyDelete
  21. Hackettstown Hyundai advertising certified used cars & they are not certified false advertising another scam from them look it up on the internet!!!!!!!!!!!!!!!!!!!!

    ReplyDelete
  22. Hyundai Elantra sucks more each day I read about it worst in the snow & rain tires suck
    just a complete piece of shit

    ReplyDelete
  23. Am a car mechanic at hyundai india any job offer for me here... Plz contact me at amalvellar@gmail.com. My mobile number +919037100216

    ReplyDelete
  24. Hyundai sucks if you buy one you will be sitting on the side of the road broken down 100.000 mile warranty is garbage just like their cars belong in the junk yard for scrap.

    ReplyDelete
  25. Phillipsburg Hyundai NJ another piece of shit dealer mad because I didn't give him a high credit rating your service sucks

    ReplyDelete
  26. Harsh, Maybe Hyundai should check out the dealers before they let them sell cars, lots of shady dealers that should not sell cars period, I know plenty of people who own different types of Hyundai and they love them, I ask a lot because I want to buy, just not my stlye, I like 2 door cars, some of your four door cars would make nice looking two doors, plus you do not have Remote control starting its cold here in Wisconsin, that's one of the factors in buying a car and you don't have those options, unless I pay the dealership to install one

    ReplyDelete
  27. Please fix the Key Fob for 2014 Santa Fe locking device. Next to impossible to lock car with the fob. Dealer can't seem to do it. Please advise. Thank you.

    ReplyDelete
  28. I brought a 2014 Hyundai Elantra in Jacksonville in North Carolina. They lied about how much they were going to give me for my 20007 Hyundai. Let me give you a head up. When you go to buy a car from them make sure that your rebate is separated from what they tell you what you are going to get for your car. 2 don't give your keys to anyone if the car is paid for. 3 If you are giving cash please get a paper saying that you have paid them your hard earn money and make them sign it. 4 make sure you can add very well, when you go into the fiancé office if they have the papers folded down look at the whole paper before you sign them, there may be a different price on them. 5 down believe anything they say the are a bunch of profession crooks. 6 if you can see what you are signing at any dealership just walk a way. Women of American don't go to a dealership alone you are a sheep to a wolf. Take someone with you that can add. Remember you enter at your own rist

    ReplyDelete

Comments are for review purposes. Do not offer any personal information in your comments.