Hyundai Corporate Office Headquarters

Hyundai Corporate Office Headquarters
10550 Talbert Ave.
Fountain Valley, CA 92708-6031 USA
Corporate Phone Number: 1-714-965-3000
Fax Number: 1-714-965-3149
Customer Service Number: 1-800-633-5151
Roadside Assistance USA: 1-800-243-7766




62 comments:

  1. I own a Genesis and due to horrible customer service received from North Palm Hyundai I will never lease or own one of your cars again. I am currently having issues with my Genesis, the locks do not work the radio needs to be replaced and the gas tank door needs to be replaced. I have never been treated with such disrespect and was hung up by the dealership @ North Palm 4 times. It took me over 3 weeks to get a refund from a deal the delership made with my children from which they did not honor a pre owned certified vehicle. Once again can not wait until my lease is up so that I can purchase another car. Your corporation should take charge and responsibility for the dealerships and the horrible customer service that is being provided.

    ReplyDelete
    Replies
    1. Do you ever stop and wonder if your not the problem in all of this? I realize people are 20 times more likely to complain on the internet than they are to convey their satisfaction. Does the radio in fact need to be replaced or is this what you think needs to happen. Its not that difficult. Just go to the dealership and tell them to replace the radio and fix the locks.

      Delete
    2. Actually, yes, it is that difficult. I have been having the same issues with my BRAND NEW 2012 Sonata Limited (bought at Hardin Hyundai) for a year and a half now. Hyundai can't seem to fix the warrantied issues and is refusing to do anything else about it. Their customer service beyond sales is horrendous and their service manage, Rick, is an embarrassment to the company. I will NEVER recommend Hyundai, nor refer them to my friends.
      I have not just complained, but have also made the positives very apparent when contacting Hyundai. I am not a complainer, but when it comes to horrible experiences, OF COURSE people should complain online so others don't have to go through the same issues! What else are reviews for?

      Delete
    3. I agree, I have a 2011 Hyundai and they are also refusing to fix warrantied issues...they have had my car for 4 days and just called me yesterday at 430pm to let me know they will not even so much as look at my car unless I pay $400 out of pocket, and that's not even the cost to fix the issue, that's just for them to look at it. My question is why did they wait 4 days to call me and tell me this? And why would I pay them $400 to simply open my hood and tell me the problem in which I already know? I also have a rusted hood (my car is a 2011, it is not that old) and they refuse to fix that issue either...blaming it on me saying its "road gravel" well, obviously their paint sucks if my hood is rusting due to NORMAL driving conditions such as road gravel...these people are the rudest and most unfriendly group of "service techs" I have ever dealt with in my life. I am picking my car up today and taking it elsewhere. My boyfriend is currently in the market for a new car and was going to refer him to Hyundai, but after this horrendous ordeal, I will never refer anyone to these people and I will never buy Hyundai again.

      Delete
    4. I am having an issue with the steering column which was a recall and my dealership claims they fixed it 4 years ago when they replaced the tail lamp switch but now I'm getting heavy vibrations in the column and there is slack in the steering and it feels like the car goes from side to side as I'm driving. I'm the 2nd owner so my warranty stopped at 60,000 miles. I'm at 64,000. I'm being told it will be fixed at my expense. I will not buy another Hyundai.

      Delete
  2. I really hope something can be done about the Brainerd MN Hyundai service center!!! I went into the service dept on Friday July 7, 2012. I was told my car needed new swaybar linkage and the parts should be in the office by Wednesday the 11th and they would call me when the parts came in (the job would be paid for under my warranty, and I'm not sure if that's why I was treated this way?? Or do they do this ALL of their customers?) anyway, Wednesday the 11th came and by the end of the day I had not received a call, even as a courtesy to say the part hadn't come in...so I called them. They told me the part had not come in yet, but should be in the next day. I said ok (I am completely understanding when the parts are on order) but would they please call me when the part comes in...I was really hoping to get my car fixed before the weekend. No calls Thursday, Friday or Monday. At the end of the day on Monday I called them again. I was told the parts were there, so I set up the appt to get the swaybar linkage replaced and asked for a tire rotation, as the linkage has caused my tires to cup (not sure if it's cup or cuff) and make noise. Finally I was able to get my car into their shop this morning July 18th at 8am. When they finished with it, I asked if they had also rotated the tires and they said they did NOT, because I should get an alignment. I am so mad now because my tires make noise due to the cupping. Why wouldn't they do what the customer asks? Why did I have to contact them to get everything done, why didn't they call me when my parts were there? I WILL NEVER BRING MY CAR TO THEM FOR SERVICE AGAIN!!!!!!! Please contact me! katkrueg@hotmail.com

    ReplyDelete
    Replies
    1. Call Krohn & Moss. They handle Lemon Law problems. They are located in Los Angeles, but handle problems all over the U.S. Krohn & Moss helped me. I had a 2008 Hyundai Elantra 5-speed that would not shift properly. Even though the transmission was pulled three times, on the dealerships floor long enough to have a new transmission assembled and installed, I only got the runaround. So much for the 100,000 warranty Hyundai harps about! BULL!! AND, the service managers and owners of Sacramento Hyundai and Roseville Hyundai were the worst to deal with.

      Delete
    2. At least they did something for u.I've had my gx350l in the repair shop 3 times. They still can't figure out why it won't take gas. All they did was charge me for labor and parts it didn't need

      Delete
    3. At least they did something. I took my gx350l to hyaundi service in Sharon pa 3 times. They still can't figure out what's wrong with it. All they did was charge me for parts and labor I didn't need. They are just legal thieves.

      Delete
  3. This is the USA-
    i see no reason for your commercials to be in Spanish!!!

    ReplyDelete
  4. I purchase a Hyundai Elantra 5 speed 2008 model. The transmission did not function properly from day one. I could not shift gears or downshift properly. The transmission was pulled three times at Roseville, California and Sacramento, California Hyundai dealerships. For the length of time the transmission was on the floor of the dealership, I should have been provided a new manual transmission under the "100,000 Mile" guarantee that Hyundai promotes. Dealing with the service managers were hell! The transmission was not fixed. Krohn & Moss practice is "Lemon Law". I highly recommend this law firm. AND, as many times as I have asked to be removed from HYUNDAI's mailing list, I am still receiving advertisements. I'm NEVER going to buy a HYUNDAI product EVER!!

    ReplyDelete
  5. I own a 2007 Hyundai Santa Fe with under 67,000 miles on it. In the past two months the heater core malfunctioned and the radiator began leaking. The dealership, Hyundai of Lansing Michigan charged me $980 to fix the heater core and now wants over $1,000 to fix the radiator. They charged me $92 to diagnose it and would not apply the diagnostic fee to the repairs they do if I have repaired there. I had it to the dealership a minimum of five times prior to these problems and expiration of the warranty for diagnostics and none of this showed up! Really Hyundai .... $ 2,100 worth of repairs in 2 months all starting two months after the warranty expired and you won't enen provide a loaner car while my car gets fixed??? Your customer service leaves a lot to be desired. I

    ReplyDelete
    Replies
    1. I highly doubt anyone wants to charge you $1000 for a radiator alone. I would say there is more to this than you are saying. If you paid $1000 for a radiator then you are very foolish.

      Delete
  6. So I buy this Santa fe last Wednesday with the seal package. While they are getting the car out of the show room they scuff the bumper which they said they would fix. I bring the car in Monday and get the run around for days now I am being told it won't be done until this Monday I have owned the car for 10 days right now and 6 of the the dealer has had the car. Family Hyundai in tinley park il is the worst service/ sales in the world they suck.

    ReplyDelete
  7. Well I am the one who posted about family Hyundai in tinley park il. Well after much debating with them they are going to be really nice and give me some free oil changes since the screwed up.

    ReplyDelete
  8. I hate this company, the customer service is the worse i have ever seen. I purchased a 2012 hyundai veloster that died 2 days after purchase. it was towed to dealer i told them i didn't want the car or to do buisness with them again. I was shortly after threatened by these white collar thugs and told they would tell police i abandoned car there and have it towed. The worse part is that their regional office did not help me at all. Never buy anything from this company, because if you need help with a sketchy dealer your on your own.

    ReplyDelete
    Replies
    1. that is so true: I spoke to their corporate office today 8/27/2014 and spoke to A SILVESTER WHO SAID HE WAS CASE MANAGER. ( I WAS LEFT IN TEARS) HE IS THE NASTIEST PERSON I HAVE EVER HAD TO DEAL WITH ON THE TELEPHONE, EVER.EXTREMELY RUDE. NO TRAINING IN CUSTOMER SERVICE.
      MR. MONG-KOO CHUNG CEO OF HYUNDAI NEEDS TO HAVE SOMEONE REVIEW THESE COMMENTS AND DO SOMETHING ABOUT IT. WHAT IS A GGOOD CAR WITH OUT GREAT SERVICE???

      Delete
  9. i lease a 2011 Hyundai Veracruz 17000 mi i needed a new transmission, new sensor back up and now the car doesn't start im incorporating NYS lemon law

    ReplyDelete
  10. I went to Hyundai looking for a Elantra GT with blue leather. Dozens of dealers told me that I was wrong, that it didn't exist. We went to Hyundai customer service to try and locate the car, but they don't offer that service. What? Why? Then, with the help of an obliging dealer, we learned that Hyundai had given the blue leather its own code. Not inspiring. Then I was treated miserably by Brad Benson Hyundai in NJ who dragged me out there in a rental on the promise they had the car. They didn't have it. So we are walking away from Hyundai. That there is a different sales line for the higher end cars said everything to me. They are volume sellers who have lost their concern for the customer. The company seems disorganized and chaotic and their dealers seemed a bit backward. I predict a recall very soon.

    ReplyDelete
  11. Hey - what's the deal with Hyundai? We in the southwest meaning the Phoenix, AZ area cannot find one 2013 Genesis coupe locally. Are you guys not making them any more or is the elantra coupe taking the place of the Genesis coupe?

    ReplyDelete
    Replies
    1. Might be better to go to another dealer. Hyundai customer service has gone down; not what they use to be. anonymous...

      Delete
  12. I purchased a 2009 Genesis in February from Larry Miller Hyundai in Peoria, AZ. I'm having problems with the car and even more headaches with the dealer. I have never seen an organization that passes the buck better than these cads. I liked my car, but would never recommend the vehicle because of such poor customer service. Be warned...stay away!!!

    ReplyDelete
  13. I have a 2004 Sante Fe I bought with 700 miles on it. It was originally owned by the corporate offices in Fountain Valley, CA. According to page 20 in the Owners Handbook and Warranty Info I am considered the original retail owner and have the 100,000 mile warranty intact. Except of course when I now need to use it. They say I signed on the sales contract that I knew it was a used car. Well, duh, yes I knew that but was told it had been a corporate car (even have the car fax stating this). Guess, they will find what loopholes they can to not honor their own warranty. I was going to buy a new Hyundai within the next 6-12 months. Not now!! Why get a car with a great warranty when they won't honor it. Crooks!

    ReplyDelete
  14. I took my 2005 Hynduai Tucson in during the month of August for it's 60,000 mile warranty, everything was fine, until 3 days later when my car started to reve on its own while in Park .... Then when I was in Drive but stationary my vehilce reved up, then the engine turned off leaving all electronic still on. Teh next day while driving down a hill, my engine shut off once again, and i lost break pressure, had to use my E-Break to stop. When I took it back in to Hynduai of Bellingham Wa, they kept it over night, then told me that is was my Break Sensors, so i paid for it to be fixed. Its was fine for 3 days, then it started happening again. Once again engine shut off on me while driving with my kid in the car. This is a serious issue. I called Hynduai and told him they did not fix the problem, and that in many forums people with the same make model and year are having the same issue, he told me they can't fix it unless it happens to act up when its in their custody. This is ridiculous. This is my 3rd Hynduai, they normally are good safe cars, but I can't say that anymore. How do I fix this problem. I finally have it paid off, never had one problem with it till I took it in for its warranty check up, now no one can fix it??? Shouldn't there be a recall on this, if others are experincing the same thing???
    Jessica Martin
    hazeleyesjem@comcast.net

    ReplyDelete
  15. I would just like to say that not having a spare tire with the car is crazy, it took me three hours to get the tire changed after the blow out was on the side wall of the tire. THREE HOURS with road side assistance ..then they tell me ..Oh you can buy a spare trire for three hundred dollars ??
    The tire kit to blow up the tire is useless. What car does not come with a spare tire anyway.

    ReplyDelete
  16. On Saturday, Oct. 27 my boyfriend and I were at Lee Hyundai in Fayetteville NC to look at a pickup truck. We purchased the truck and while we were there we test drove a couple Hyundai’s. I drove the Veloster and the Elantra, but the Genesis Coupe really wowed me. It was a 2012 with 24k miles. Stated mileage was 21 City/30 Hwy. What sold me was that it was a 4 cylinder. I emphasized to the salesman that mileage was extremely important since I travel 80 miles per day. Of course he reassured me of the 30 mpg. It took the 1st day of commuting and seeing the car use ¼ tank of gas to change my mind. I called on Tuesday and the response was to try it for a few days and we’ll work with you. At ~ 4 gal/day it only took 2 days for me to call and ask for the sale to be undone. After multiple calls with the salesman, sales manager, assist. manager (GM wouldn’t return call), they said they would be happy to trade me my car back … at a 7k profit. Make sure you read the below blog before buying a Hyundai from Lee or any other dealer. http://www.my2012hyundaielantragetslousygasmileage.com/index.html

    ReplyDelete
  17. I purchased a 2011 Hyundai Sonata in May 2012 and my car has been in for repairs 11 times in 6 months. Car has had different problems each time i take it in. I have tried to return the car within the 1st week of purchasing and was told there is nothing they could do without me paying more for another vehicle. The People at World Hyundai have been polite but it still doesn't explain why a certified 2011 Sonata should have this many problems. I have never taken a car in this many times in 6 months. I am beyond fed up with this car and don't want it anymore. I will never ever buy another Hyundai.

    ReplyDelete
  18. I whip my 2010 Accent Blue with PRIDE. Original music inspired by my Hyundai: http://therealkareckas.tumblr.com/tagged/hyundai

    ReplyDelete
  19. I own a 2007 Hyundai I have had my car to the shop for the check engine light 5 times in the last 6 months. It has broke down on the side of the interstate and had to be towed to the dealership in gastonia,nc. They continue to tell me that it is this or that or a loose wire or whatever else and they "fix" it and clear the code. Within two weeks the light is back on and we start all over. In all they have charged me 1500 dollars and it is still no better than it was the first time I took it in there. I will never buy another Hyundai. The customer service people suck and just read what they are supposed to off of a card. The dealership GM is a douche and will not even return my phone calls after two weeks. Hyundai you have a PROBLEM!!!!!

    ReplyDelete
  20. i have a 2012 sonata 30000 miles the engine went they nulled the warranty as the engine had sludge. hyundai of gainesville fl stated it is my fault the engine went because i should have had at least 6 oil changes when i only had 3 my car was towed back from the dealer placed in my driveway and the enginge was still in pieces. at 30000 miles this is unbelieveable no one at hyundai will help so i am out my car witch i depend on as a home health nurse believe me i meet a lot of people and bad stories travel I will never buy another

    ReplyDelete
  21. This just happened with my 2011 sonata. 56,000 miles under warranty also bought diamond wrap around service and told me the exact same thing. 6000.00 to replace engine!! I have bought 6 cars over the years and thi dealship in NJ and can't believe they hand me this crap.

    ReplyDelete
  22. On 2/23/13 my wife and when to Bentley Hyundai in Huntsville, Alabama. We found a 2013 Elantra that we wanted. We were trading our 2006 eclipse. We worked out the deal with our salesman and we got all our belonging out of the eclipse and put it in the Elantra and the salesman changed out our car tag for us. We then went into finance manager's office to sign all the papers. After being introduced the manager got up and left his office. We waited a short while and my wife stated where did he go I'm ready to go. Shortly he returned with sales manager and informed us there was a problem. I asked what was the problem and he replied that the salesman had told him we were going to give the car to our daughter. I said yes and he stated that he couldn't sell me the car without her name on the contract. I told she was in college and that I was the one buying the car, the one making payments and the one paying for insurance. He still said he couldn't sell it to me that Hyundai wouldn't finance it. I told that she was only using the car that it was going to be mine and he said who already told salesman you were giving it to her and that it was recorded. That Hyundai credit wouldn't finance it so I told him go thru my credit union and he he wouldn't that I could. We told him to keep the car and give us all the papers we had signed and give us back our tag. I have sold car in my career and I never heard of such. The car would be mine in my name and insured In my name so if I wanted my daughter to use it she should be able to. I don't think we have gone totally socialist yet. Thanks Donnie Smith Athens, Al. Email wa4etz@aol.com

    ReplyDelete
  23. hello i purchased a new 2013 hyundai sonata been in the shop for radio issues fm plays great but the xm satellite keeps freezing on me when playing the artist and title, they replaced the deck still having the same issue,goes back in on MONDAY, im getting alittle upset and frusrated car has only 700 miles on it im calling the corporation in CALIFORNIA, im from NH next move is the lemon law. i called xm the signal is good on there end,when car is moving display is frozen not in sync with songs car is parked its working good go figure mejim_us@yahoo.com

    ReplyDelete
  24. I have a 2011 Hyundai Sonata that has 54000 miles on it. I paid 28000 for it as it is fully loaded. A month ago the radio quit working. I was told from the dealership I purchased it from there was nothing to be done. Last week when I went to start the car it started going crazy. The lights inside started going on and off while the dash was doing the same. The car wouldn't start. It then started showing message that it couldn't locate the key. I had to have it towed a half an hour away and am still awaiting the verdict. I was told "it may" still be under warranty. My guess is the electrical system or computer is shot. I have a feeling my bank account will be soon also :(

    ReplyDelete
  25. I AM A NEW HYUNDAI BAYER, I JUST PURCHASED A 2013 VELOSTER
    I AM VERY DISAPPOINTED BY THE SERVICE DEPT., MY FIRST TIME
    SERVICE AND THEY GIVE MY KEYS TO SOMEONE ELSE????? THAT PERSON NEVER RETURN THE KEYS

    ReplyDelete
  26. Service with any dealership is bad no matter where it is I have a 2012 Hyundai veloster 12000 miles and they have replaced the transmission already now I have electronic issues I lease thank goodness. I can't wait to give it back . I might not last that long . I have new noises the mechanics said they can't fix it its the gas I use . He told me to use another gas station. Wonder if he gets a cut for that. The dealership said they would pay the lease off it I bought a car. Wow do you think maybe my car is falling apart. I think so and they know it. Lakeland Hyundai no deal take the car back before im stranded. Not happy.

    ReplyDelete
  27. ever buy a vehicle from your company! How awful, insensitive and cruel, the commercial you pulled. That man should be fired. Horrible, horrendous, not enough expletives to describe the unforgiveable action.

    ReplyDelete
  28. I have a 2011 Hyundai Sonata purchased last March and there are a few small rust spots! What cheap stuff is being used for rust to appear after two years? I had Pontiac Grand Prix for 11 years and not even a speck of rust. What, if anything, can be done about the rust on this Hyundai?

    ReplyDelete
  29. Problems with Win Hyundai with parts and things not being found out until 3 times!!! Very upset with the recent recall that caused my stop lamps to stay on, and all I can say is SHAME ON HYUNDAI for not letting the customers know ahead and I just feel the feeling at the dealer's oh well **** happens. Not a good attitude to take...for someone who loves the product and has been a very good customer!!!!!!!!!! Need way better CS in service. Just like above it states bad CS at all Hyundai dealerships, that is NOOOOO good. Maybe time to think about about a different car..

    ReplyDelete
  30. So I made an overpayment on my account on April 29th of 2013. I was informed 10 days will occur before they can recut a check out to me and repay me my money. It wasn't until May 20th that they finally got around to cutting my check and low and behold in never arrives at my place of residence. I call a week after they supposedly cut my check and they give me the check has to go 30 days before they can recut me a new one. Here it is June 14th and im still dealing with an overpayment on top of that I just called today to request FEDEX Express to handle the next payment going out so I don't have to deal with this 30 day lip service again and I actually have a tracking number. Here is the kicker they require I pay to have this sent to me via Fedex. I bought a Hyundai Genesis R spec and this will be my last car I ever purchase with them. They not only lost my business but the rest of the family that has cars through them have been hearing about the run around i've been getting and they to will no longer buy through this company. Never in all my years of owning new cars have I had such horrible service. If you are looking to purchase a car I would highly suggest staying away from this company.

    ReplyDelete
  31. I can not even express how awful of a creature Mike in Finance at the Lester Glenn, Manahawkin New Jersey location is. He is rude, unprofessional, and provides the worst customer service I have ever experienced. Will do my best to have him fired!!!!

    ReplyDelete
  32. Thought I would pass along my experience with Hyundai AutoNation in Tempe, AZ. A month ago, on June 1st, my sunroof roof exploded on my 2011 Sonata exploded driving down the freeway, which sounded like a gunshot going off in side the car (by the way, nothing hit it to cause this). Fortunately I had the inside cover closed or all the glass would have fallen on family and quite possibly could have caused me to crash. I was able to get the car to this dealer who after looking at said they could tell it was caused from the frame warping which put pressure on the glass causing it to explode. They said they had seen this before. They were very helpful up front replacing the glass and by that time it was late and a Saturday so they said to bring back in on Monday so they could take the headliner off to clean out the rest of the glass.

    I brought it back Monday morning on July 3rd. The broken glass had also damaged the paint on the roof and the lid of the trunk. Since this was obviously caused by the defective sunroof I asked for this to be repaired as well. I was going on vacation and they said I could pick it up on Saturday the 8th or Monday the 10th. During vacation that week I received no phone calls from the dealer so I assumed everything was ok. I thought they would have at least called to say it was ready. When I got back I tried to contact them to get the status. They said they weren't done because the had to order new tracks for the sunroof that had been damaged from the glass. They also said they couldn't paint it until they had this replaced. They said they would set me up in a loaner in the meantime. This was on July 8th. I had to call back numerous times to make this happen with no success. Finally on Tuesday July 9th they set me up in a rental from Enterprise after I had to remind them several times I was without a car.

    I contacted them on July 14th to find out what was going on since I had not heard a word from them since picking up my rental on July 9th. They finally responded on July 15th saying my car was at the body shop for paint repairs and it would be ready July 18th or 19th (I have this on e-mail)

    I heard nothing back and it was Friday the 19th so I followed up again to find out what was going on (3 weeks now they've had the car). I got a response back on July 19th saying sorry the car is not ready. My service advisor David Aldrich needed his boss's help Bob Pozzi to get this processed and resolved.

    After trying to get an update I hear nothing from anyone at the dealer and it is now July 24th. I had to file a case against them through Hyundai customer affairs on July 25th. Still had not been contacted from them since July 19th. After the local customer affairs office could not get a forthcoming answer form them after two days they have now elevated this to a Regional case, which means more time I have to waste on this. I went to the dealer on July 29th and confronted David and Bob and they said they couldn't do anything more for me. The car had not been painted and Bob had stopped it 2 weeks prior because Hyundai was not going to reimburse them for their costs nor the glass they had already replaced. They said I should take the car and file a claim through my insurance. REALLY? After you've had my car for 4 weeks you are now telling me this is my problem and Hyundai is not taking care of this. At the very least this dealer should eat the cost since they have lied to me and kept me in the dark. This is by far the WORST customer care I have ever received. I will wait and see what the Regional level office does from here. It's now July 30th and they still have my car at their body shop which is at a different location. Of course, the dealer hasn't contacted me to say we have your car back - come get it.

    ReplyDelete
  33. I bought a new 2012 Azera from Webb Hyundai in Dyer Indiana early this year and Im still waiting for a response regarding a crease in my left fender that I reported to corporate several months ago. It was hard to detect, and therefore I didnt report it to the manager until I had the car for about 6 weeks. They also gave me my free oil change and used the wrong weight oil, they used 5w20 instead of 5w30 as required my manufacturer. That was taken care of.

    ReplyDelete
  34. To whom it may concern:

    It seems like the problems that I have been dealing with my car is related to the transmission area, see below. I have the Gold coverage (10 years/100,000 miles). I sent extra money for the Gold coverage, things like sensors that are in the related area should be covered. I was not cover for the last transmission sensor that malfunctioned. I think there is something wrong in the transmission to cause the problems that I have been dealing with. There is something big that has not pop up yet.

    18JUN2011 - I stated vehicle will not shift out of park without using the shift lock override. Shop was unable to verify concern. Scanned system for codes and found no codes present or in history. Tested the shifter operation and verified gear selector is operating as designed.

    28APR2012 - I stated the check engine light has been coming on and the transmission shift irregularly. Shop inspected and verified concern, traced to code P0711 for transmission temperature sensor out of parameters. Removed and replaced the temperature sensor and transmission fluid, erased code and road tested.

    22JUN2013 - I stated transmission seems to hesitate when shifting, when accelerating the vehicle it doesn’t want to go. Shop road tested vehicle and was unable to verify concern. Inspected for error codes, no codes present, but found TCM update 231YFATCM logic improvement performed. Reset A/T valves.

    05OCT2013 - I stated at times the gear gauge did not indicate when it’s in park, drive, and etc. Shop verified concern, found code P0705 for transmission range sensor malfunction. Removed and replaced range sensor.


    Sincerely,

    Sokheng Chheng
    sok_kaine@yahoo.com

    ReplyDelete
  35. The Worst Car I've Ever Owned
    I have a 2013 Genesis Coupe with the 2.0 liter V-4 automatic transmission. After having the car a month the engine kept revving up to between 3,000 and 4,000 rpm's and the transmission would kick hard into gear. The dealership where I brought the car said they detected no problem. Three times at the dealership and they found no problem? Gee's no doubt it's because they didn't want to have to replace the transmission, even under Hyundai's fantastic warranty. I swear I'll never buy another Korean car again. The Genesis Coupe's look nice but mine was very unreliable. Heck even the latest Consumer Reports gave it the lowest rating on reliability. Guess that says it all. Who can I contact to get this fixed?

    ReplyDelete
  36. My Hyundai 2012 Santa Fe only had 16000 miles with 5 oil changes while driving onthe highway and the engine rod blow out to the oil pan.

    It caused another minor accident to rear bump because it locked engine while parking lot.

    Police came out and made an accident report.
    My Hyundai was towed to Hyundai dealer.
    Mechanic Steve said the engine rod blow out to oil pan was by a ROCK hitting oil pan hit outside to inside engine.

    Insurance claim agent said it is manufacture warrenty issue.
    The engine rod blow out from inside to outside.

    Hyundai refused to replace engine.
    Mechanic Steve admitted now the engine rod hit from inside to blow out.

    Hyundai 100000 miles 10 years for motor trend is a serious matter to American consumers.

    ReplyDelete
  37. Seems to me Hundai has a service dept. problem all over the country. Glad I did'nt buy one.

    ReplyDelete
  38. I bought a 2013 Hynduai and have had a vibration in the dash since bying it. I have had it in 5 times and they still haven't fixed it. They got to the point where they would tell us, you can't bring it in until we get a loaner then we would never hear from them. We realize now that if they make you keep it and keep putting miles on it you can't claim it as a lemon which ours is. After hearing how you are all being treated the same way we really need to get letters to the editors of our papers and twitter and facebook and stop people from buying these cars until they start keeping their word about fixing them. I called corporate and was told I had to put my complaint in with Todd and then we never heard from him again. I called again and a woman said she would get the information to corporate and never heard from her again. I am tired of being treated like this. Lets stop these people from getting away with selling cars and not backing their warrenty. What good is a 10 year warrenty if they don't back it.

    ReplyDelete
  39. Hi,
    I have a 2012 Hyundai Sonata Hybrid
    The vehicle is great!!
    MPG is NOT what they say on the radio or tv!
    I only get between 31mpg to 33 mpg.
    If you purchase premium gas, it may go up to 35 mpg Max.

    My car has the "BLUE SCREEN OF DEATH" !!!!
    YES, EXACTLY !! (Like WINDOWS ERROR)

    THIS IS THE ERROR MESSAGE:
    "HYBRID SYSTEM"
    "WARNING"
    "SAFETY STOP"
    "DO NOT DRIVE"
    THE SHIFTER IS LOCKED AND CANNOT DO ANYTHING OTHER THAN
    PRESS "START" ON MY VEHICLE.

    THIS HAS COME UP SEVERAL TIMES IN THE LAST 3 MONTHS.
    I THOUGHT IT WAS SOMETHING I WAS DOING TO THE CAR.
    NOT.

    MAY 21, 2014 - 1ST TIME- TOWED VEHICLE IN TO THE DEALERSHIP WITH 36K MILES ON THE VEHICLE.
    DEALER RESPONSE: "CLEAN THE WIRES-MODULE"
    SAID THAT THEY CANNOT DUPLICATE THE PROBLEM.
    THEY CALLED 800 LINE TECH SUPPORT - ENGINEER DEPT.

    FRIDAY, JUNE 13TH, 2014 - 2ND CAR KEEPS COMING UP WITH ERROR
    FLAT TIRE. I TOOK THE VEHICLE IN AND THEY CHECK THE TIRE PRESSURE. SAID IT WAS FINE.

    LATER THAT AFTERNOON - 12:36PM - VEHICLE WAS PARKED.
    ERROR MESSAGE:
    "HYBRID SYSTEM"
    "WARNING"
    "SAFETY STOP"
    "DO NOT DRIVE"

    I CALLED THE SAME DEALERSHIP IN SCOTTSDALE, AZ.
    THEY SAID TO BRING IN THE VEHICLE.

    I LEFT MY CAR AT THE DEALERSHIP FOR ABOUT A WEEK.
    THEY REPLACED THE 1 OF THE 4 WATER PUMPS/COOLER, MAIN COMPUTER BRAIN.
    AS THE SERVICE REP EXPLAINED THIS TO ME.
    THEY HAD A SPECIAL ENGINEER FLY OUT TO LOOK AT MY VEHICLE.
    STILL NO RESOLUTION. THEY SHOW ME THE EXPENSE ON MY WARRANTY - $5700.00 TO REPLACE NOTHING - THEY JUST THRU PARTS IN AND GUESSED THE PROBLEM SOLVED.
    05-20-2014 PICKUP MY VEHICLE - SERVICE REP FROM THE DEALERSHIP
    SAID "DON'T COME BACK WITH THE SAME PROBLEM"

    AS OF FRIDAY, JUNE 20TH, AFTER ALL THE PARTS & REPAIRS.
    I'M STILL HAVING THIS MESSAGE COME UP ON MY VEHICLE.

    THE MESSAGE HAS POP UP ON MY DASH 3 TIMES NOW.

    I'M NOT SURE WHAT TO DO!!!

    BY THE WAY I HAD AN EXPERIENCED
    "ASE" CERTIFIED MECHANIC DRIVE MY CAR
    HE SAID THE DEALERSHIP SHOULD COVER THIS PROBLEM UNDER THE WARRANTY.

    MOST CAR COMPANIES WILL HONOR REPAIRS AS NEEDED ON THEIR PRODUCTS.

    BUT THIS PROBLEM, BECAUSE 2012 IS 1ST GENERATION HYBRID VEHICLE.

    THEY MAY TAKE ABOUT 5 TO 10 YEARS TO FIGURE THIS PROBLEM OUT.

    SO BE AWARE OF YOUR HYBRID VEHICLES.

    **************BUY A TOYOTA PRIUS HYBRID*********************************
    IF TAXI CABS AND OTHER PEOPLE TRUST TOYOTA.

    I SHOULD HAVE BOUGHT A TOYOTA. I HAVE HAD EVERY MODEL BUT THE PRIUS.

    I AM VERY SAD TO SAY BUT HYNDAI CANNOT COMPETE WITH TOYOTA.

    ReplyDelete
  40. On Thursday I went to get my car serviced at Universal hundayi and I went out to get some coffee and I noticed a funny smell as I was walking back into the service area and I observed 3 employees smoking Marijauana in the corner of the parking lot I got closer and just as I guessed it I was right I did speak to someone but I guess they never did anything about it because I went back on Friday and the employees were still there sitting at their desk. I thought this was a drug free work place but it seems universal dosnt perform random drug tests. And condone this behaivior. I guess next time I'll have to drive further to get my services.

    ReplyDelete
  41. Has anyone had an issue with the windshield wipers stopping in the middle of them wiping? I have a hyundai genesis

    ReplyDelete
  42. I drove from Carlsbad Ca to Hardin Hyundai in Anaheim Ca. The salesman
    said he would hold the car for me with a 500 dollar credit card deposit
    but would refund the money if I decided not to buy it. His named was
    Mel. He also said there was room to negotiate. He lied to me when I got
    there when he said he can not negotiate internet car prices. Another
    sales men said they are able to negotiate. After he would not negotiate I
    told him of another car I could buy that was a better deal. He said
    then go buy it if it is a better deal. So I drove another 120 miles and
    bought that car. I called him and told him to reverse the credit card
    charges. He refused and said the only way he could reverse the charges
    is by physically having the credit card. I told him I would have to
    drive very far to come back and give him the card. He told me he
    couldn't reverse the charges unless he had the credit card. I don't
    believe him and feel he is lying and trying to manipulate me. I have
    never been told in my life that
    one needs to physically have a credit card to reverse the charges. Not
    all salesmen are like this but unfortunately I dealt with a sales person
    who gives others a bad reputation.

    ReplyDelete
  43. Has anyone had problems with there hyundai Elantra 2014? I am very unhappy with this car.. my engine started smoking, and ticking, my radiator was over heating, and my car smelled like gasaline, my engine light had came on two weeks after I bought the car.. I took it too the hyundia service dept. Three times since I had the car only had the car for two months.. not happy with this car.. taking it and dropping it off at the lot..

    ReplyDelete
  44. Thats horriable I had the same problem,with my car smelling like gasaline not good!!!

    ReplyDelete
    Replies
    1. Wow!!! They have bad customer service too...

      Delete
  45. Interstate hyundai in Monroe Louisiana has the sorriest customer service ever ! Still hasn't fixed my cars problems yet. I always get told that they don't have enough technicians. ... then why in the hell are yall selling cars then?

    ReplyDelete
  46. You should stop emailing me. My Sonata has 52,000 miles when the engine blew up. I used only $8.00 a quart extended service 100% Synthetic Motor oil. Synthetic oil cannot cause SLUDGE, your engine has a design flaw. MY motor had sludge but it was not from lack of service.

    Within the next 2 weeks, as soon as I am cleared to drive after Open Heart Surgery the following is going to happen

    1. I have had large LEMON Decals made up and will put them on front and side windows when I tow the Sonata back from the Texas Dealership, a 6 hour drive. On the doors and truck I have signs made up that says:

    2. As I pass thru towns on my way back to Hot Springs Arkansas I'm going to pull into every Competitive Dealerships and let them take pictures of my beautiful black Sonata on the trailer with a blown engine.

    3. Amsoil Synthetic oil has offered to have the engine oil analyzed to pin point the exact Hyundia part that failed and caused the breakdown. Mobil 1 has offered me EXPERT WITNESSES and Tech Support when I bring my lawsuit. I used BOTH companies 100% Synthetic motor oil and each came with a guarantee that their motor oil cannot cause sludge. The motor oil ANALYSIS will show the metal compound of the part that failed causing a catastropic engine break down. Their reputations are on the line just like yours !

    4. The Arkansas Democrat Paper is waiting for oil analysis to come back and will run a Special Interest Story on the results

    5. Both Mobil 1 Synthetic Oil and the pioneer of Synthetic oil for automobile use, Amsoil both have offered anything I need and will testify in my behalf.

    7. I will keep a detailed accounting of fuel costs for my Road Trips, lodging, and expenses I incurred building my case against Hyundia for not honoring it warranty. I expect this to take 3 months to cover driving by all the Hyundia dealerships and stopping by their local competitors for a PHOTO OP.

    8. Its my intention to cost Hyundia 1000 lost vehicle sales, plus expenses of engaging in a Public Service alerting the people that Hyundia doesn't honor its warranty....Their are scores of complaints on the Internet from Hyundia Owners with blow Sonata engines and the Hyundia people denying them warranty repairs.

    10. I have borrowed a friends Race Car Trailer, I already have the LEMON DECALS made up and ready to install. I am preparing a route that will take me to all the Hyundia Dealerships, and their competitors who are usually nearby.


    13. I wanted to buy the Honda but as this car was for our daughter who was in college the Hyundia Warranty changed our decision... that was a huge mistake. Its my intention to alert the public that Hyundia doesn't honor that 100K mile warranty... and people should check Hyundia out on the Internet and see what FORMER HYUNDIA customers have to say about Hyundia and their warranty.

    I'm sure the results of my Public Service Quest will come to your attention in the near future. I'll be watching the papers and Internet for when Hyundia has its sales to make room for the 2015's. ... You can be Assured that I will drive around those dealerships and their competitors with my highly polished black Sonata with LEMONS in the windows, a blown engine, and copies of the Oil Analysis showing the Laboratory Test Results of which Hyundia engine part failed, and the condition and lubrication life left of the 100% Synthetic Oil in the crank case.

    Your lies to the People and your bogus warranty claims are all going to be exposed....THEN YOUR GOING TO PAY ME FOR MY EXPENSES AND DAMAGES TO PROVE MY CASE IN FEDERAL COURT.

    YOUR NOT AN HONORABLE COMPANY.

    Tom Thornburg


    ReplyDelete
  47. After having the vehicle for a couple of days i noticed that the winshield was giving me false images, making me sworve to the sides, thinking that i was going to hit something, and at night speeds this was not good, like I stated to the Hardin Hyundai service manager, Mike Sanders and his crew. i feel that the waves in the winshield are a danger to me and my family. the windshield got replaced and at the same time i told them that my car was pulling to the right from the begining, the paperwork states that they did work on the alignment of the car, but it still acts the same, there are no tire pressures written on the paperwork given to me. the same day i picked up the car, i told Mr. Sanders (service manager) that the windshield was not replaced because the winshield had the same inperfections if not worst. My car now has new scratches on the dashbord which i did not have before the new winshield was installed (supposibly).. I have been trying to contact Mr sanders and it's been a struggle and painfull experience. He tells me that he'll get back to me off and on and promises the world just to calm me down, at these point I really don't give a damm any more. Hyundi beetter fix or replace the car or else I will contact the "NEWS" about the painfull experience ive had to endure. People tell me that my problem is that I purchased a HYUNDAI, I'm starting to believe it. I don't want to deal with mr.Sanders anymore. when I took my car the first time after waiting so long to get a response from them, i gave them a bad review, which they deserved. Well as soon as I got to the dealer, the little service girl told me in front of all other custumers " YOU GAVE ME A REALLY BAD REVIEW" I snapped back to her and said, well, what do you expect after I call more than ten times to get an answer about the winshield of my car. I'm not happy with these car being the way it is, I need a safe car that I could move my family around and not feel like I'm putting my self and them in danger. I'm sending a copy of these transcript to my attorney and hope that I get answers soon. I also have been advice to send it to all the news stations so that maybe the public is aware of the dangers of having a vehicle with dangerous components and dealers trying to tell you that it's no big deal, and treating you like dirt once you drive the car out of the lot signing your life away. well screw that!!!! thank god for attorneys who feed on these kind of crap....... I need resolution to this matter like yesterday!!!!!!!!!!!!!!!!!!!!! oh and screw the service department at Harding Hyundai, whcih they brag about being #1 in the nation, apparently they don't tell you what they are #1 in..... done and tired .... Carlos M.. if I don't hear from one of your reps, i will park the car in front of the dealer and hand over the keys, you could have it back........

    ReplyDelete
  48. WE NEED TO TAKE THIS TO CORRECT GOVERNMENTAL DEPARTMENT PER CONSUMER AFFAIRS. THIS IS HAPPENING ALL OVER THE COUNTRY. SAME THING IS HAPPENING TO THE CAR I PURCHASED ON 8/25/2014. PULLING TO RIGHT AND LEFT (HAS A MIND OF ITS OWN)
    THERE HAS TO BE A GOVERNMENTAL DEPARTMENT TO PROTECT CONSUMERS SAFETY.
    I WILL PURSUE IT.

    ReplyDelete
  49. Hyundai sucks & so does Hackettstown Hyundai C.J Meyers is a lying scum stay away from this dealership all crooks by a Honda right next to this dealership if you want a real vehicle

    ReplyDelete
  50. I am writing to voice my complaint with my car and the service I am receiving at Sheey Hyundai in Waldorf, MD. I have complained about a rattling noise in the engine since 30,000 miles the vechile now has 70,000. Today the service department still haven't fixed my complaint. I dropped my car off yesterday Sep, 17 @ 9:30 Am and went to go pick it up on Sep,18 after being told it was ready just to find nothing was done. They had my car for a full day and didn't do anything. I am a retired veteran, I bought the Hyundai because I thought it was a great car (never owned one before). I was going to buy another one unitl I ran into this problem along with an Sheehy Service Employee telling me that the new cars have louder engine noise that is standard. I would like to speak to someone who can make decisions and address this issue.

    ReplyDelete
  51. I have a 2011 elantra. I am the 2nd owner but it had a clean carfax report and came from carmax so i thought i was getting a deal! at the time it had 35k miles on it and under warranty until 60k miles. i am now at 57,500miles and my car has been in and out the shop (in more than out) for the past 2.5 months. It has issues changing gears...it gets stuck in 4th gear ALOT and starting to in 5th now. They said they updated computers changed this and that then put a rebuilt not new transmission in it! the issues are still not fixed! also i have had a few other issues with it other than the gears. It now runs ruff and im getting horrible gas mileage. The dealership told me that the 2011 elantra was the First and ONLY year it was made with the eco boost and NO button to manually turn it on and off and they know that the 2011 years have issues with shifting and there is nothing they can do about that! um..... recall?!?! I will not settle for that! i feel like they just want my warranty to run out so i can go away. i have called corporate ALOT and now trying to speak with someone at regional but nobody is helping me and everyone is beating around the bush and getting attitudes. i will NEVER own another hyundai! and i will get to the bottom of this!

    ReplyDelete

Comments are for review purposes. Do not offer any personal information in your comments.