I live in Vero Beach, Fl. in the county and have City utilities. Myself and many others sure want to be on F.P.L. I could be wrong but I think politics are holding us back plus all the money the city is making. It is very unfair I am in the county and have city utilities and just want you to know many of us feel this same way. Thanks for being there and we hope it goes through soon. Who do I write or what can I do to help?
I have a GREAT question... Why is it that every time we call with a problem an employee hangs up on us?? Once was when our bill was real high and just wanted to ask why we weren't on a budget yet the woman, who said SHE was a manager when we asked for one, hung up on us. Now, we're moving and we need to have our service moved two house up from us and they said we needed another 300 dollar deposit?! We wanted to ask a manager why, since we're on a budget, we had to pay 300 dollars. Guess what, they hung up on us AGAIN! So, I've decided that we're going to the news and every media outlet until we either talk to the CEO about how his/her employees are treating people! So, if you're seeing this we would really appreciate it if you the phone number you have listed under Ronda at 2300 South Nova Road, South Daytona Florida... Thank you.
I have paid FPL for many years, kept writing for my reimbursement of over $150 credit, and calling, and am still waiting. What thanks for all those payments!!!
Good afternoon. It is September 19,2017. I live in boynton beach, and I have been told for 3-4 days straight that my power will be restored. I have spoken with supervisors and representatives, and the only information that they have is that they have submitted another ticket, and the computer tells them that electricity will be restored by end of day. They are not able to contact with the field headquarter or supervisors out of field to even assets what and if anyone has gone out and what is the problem. They are nice and apologize,but a date and time of repair without assessment of damage is like a physician telling a person what is wrong without ever getting a history , physical or labs on a person. I am an engineer and a physician and I really need a person from cooperate or field manager to contact me. Thank you.
September 29, 2017I think it is OUTRAGEOUS that customers of FPL are being charged for days when THEY did not have ANY electric service due to Hurricane IRMA. Therefore, I am deducting from the present electric bill - which runs from Aug. 22/17 to Sept. 21/17 - the daily charges for electric usage during the period of six (6) days that we were without electricity. Mind you, I did not include all those extra fees and charges you add on to our bill which comprise an additional amount of $65.98 on this month's bill alone which should be pro-rated as well. It is unconscionable that on top of all the damages people suffered due to the lack of preparation by FPL (since the time of Hurricane ANDREW in 2002) we are made to pay as if we had had uninterrupted service during all the time that Hurricane IRMA battered us - which was not the case for a whole lot of people like us. The lack of electricity for six days added additional costs to our already full load of expenses such as spoiled food supplies, lack of telephone, internet and cable TV service, hotel stay expenses because of the need to have electricity to operate essential medical equipment such as CPAP and oxygen equipment (as was our case) and expenses incurred for batteries, etc.,etc....which are not taken into account with just the small deduction we are applying to our bill this month. As I said before, it is OUTRAGEOUS that FPL did not see fit to give its customers a break this month due to the above circumstances, not even counting the sporadic outages we have suffered since the storm went through which have caused great disruption to our household. Georgina Atorresagasti
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