Firestone Corporate Office Headquarters HQ

205 comments

Firestone Corporate Office Headquarters HQ 

(Bridgestone USA)
Official Address:
535 Marriott Drive PO BOX 140990
Nashville, TN 37214-0990 USA
Corporate Phone Number: 1-615-937-1000
Fax Number: n/a
Customer Service Number: 1-800-367-3872
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205 comments:

  1. I HAVE A BAD EXPERIENCE WITH FIRE STONE IN CONYERS GA PLEASE STAY AWAY FROM THEM THE DETAILS TO FOLLOW SOON.

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    1. I was employed with them twice and fired both times! Their management is crooked than all get out. Tom Glossup from Eltoro, CA store is a crook, and Lake Forrest store management are crooks. Isaac Alexander a rather large black guy in upper management is a real crook. I'm a mechanic and an honest mechanic. Firestone treats their employees within the law and violates the laws. Frankly dont do business with them their crooks geneerally unless they tell you otherwise.

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    2. I went to firestone in springfield oh (where i live) for a overheating problem with my car. They replaced a radiator hose that had a pin hole in it, tightened the radiator clamp and added antifreeze.(75.00) 3days later I take it into the Fairborn store close to my work for rattling under my hood. they told me I needed a timing belt and that the timing belt came as a kit with the water pump so I would have to have both. (830.00) 3 days later my car is over heating and I take it back. They say the really don't know but its's an enternal problem possibly head gasket. They are crooks tring to rebuild my whole car. Sad part is I don't have anymore money to fix anything. And I put my trust in them.

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    3. st. joseph mo store boss renae treats employee very bad. talks so terrible. no respect. art another manager is a crook. triple charges on parts. lies about what is wrong.

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    4. I live in SC and they told us in order to get our car running we needed new tires (???) balanced tires, a new battery,new battery cable and other things.We had the battery checked prior to taking it there and again after they said it was dead. We bought cables and put them on the battery and it runs fine now bad thing it is my boyfriends birthday and they stood in the parking lot laughing at a 60+ yr old man. They tried to get us to pay them $400+ for all the lies but it only needed a $25 cable. BTW this is now posted with hashtags and websites across the board.

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    5. firestone on 2823 s glenstone ave springfeild mo don't trust or go there. they will rip you off big time

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    6. The Oklahoma City store off of N.W. 23rd Street has a horrible manager who treats customers rudely. The elderly are treated the worst and it has been this way for 20 years. Nothing has changed. Vehicle seems worse off when it leaves then when it arrives. Go in for one thing & that week multiple things start popping up to be repaired or replaced. Very leery of this place but it's the closest auto repair to me.

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  2. I have a bad experience with Firestone In Conyers Georgea. I think they are dishonest. Details to follow soon because it is now week end and the corporate office is closed, so after I call them depend on the result, I will give the details here.

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    1. They are very dishonest!!!!! Not only dishonest but bad business. I have a scrapeguard on my car unfortunately the price is too much to fix but two zip ties will hold it for now...got oil change and saw that the guy put one and asked to put a second...didnt' do and the mgr when I went back said thats not one of our services. REALLY?! Then the car was making a horrible noise and come to find out, there were three lugs loose from them fixing my tire!!! I was very lucky. Please be aware if you go to Firestone.

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    2. I would like you guys (Firestone Tires) that I love your Firestone Firehawks. I have them on my 2007 Corvette, the best tires I have ever had. Thanks

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    3. I LIKE THE BRIGSTONE BLIZZAK SNOW TIRES, ONLY ONE THAT WILL MOVE MY FOCUS THRU OHIO SNOW, BUT BOUGHT A NEW 2012 FOCUS WENT IN TO FIRESTONE AND WANTED TWO ON THE FRONT (FRONT WHEEL DR) AND HE REFUSED SAID HE WOULD ONLY PUT THEM ON THE REAR, I KNOW THEY SAY YOU SHOULD HAVE (4) BUT HOWS DRIVING THE CAR ME OR THEM, IT IS NOT REQUIRED BUT THEY SUGGEST 4 NOT MANDATED I LEFT TOLD THEM TO SHOVE THE TIRES !!!!!

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    4. Bought new tires at Firestone, a week later got an alignment, paid for an alignment. Drove off only to have my car pull to the right which I have NEVER had that do on any of my cars. Took my car to a guy who owns a repair shop, he showed me there was no alignment done on the back wheels. I spent time waiting for my alignment, paid for my alignment...Firestone? Not in the near future...someone should do an over haul of employees who are dishonest...Fire them all and hire people that do care about their reputation. Firesone on Ramon in Cathedral City. CA

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    5. Anonymous from March 22,

      Is your car front wheel or rear wheel? What kind of car do you drive? Some things when it comes to alignments are not adjustable. Did they give you a before and after? Did you think that the other shop you took it to could have lied to you or possible had an uncalibrated machine. Did you know that air pressures can affect the pull of your car too? did you know the wear of your tires could affect the pull of your car? Before all of you people start flying off the handle about any automotive company, you have no idea the complexities of automobiles. No every repair every time is going to be 100%. There are things that go wrong. Damned be any of you if you made a mistake at your work and someone flew off the handle about your company. Did you ask Firestone to fix the alignment or recheck it? If you didn't, then that is your problem. If you took it back and asked for a recheck and they refused to make it right.. then yeah, fly off the handle. But until you consider how complex your vehicle is and evaluate what YOU actually know about vehicles, don't smack talk any company in the auto industry. Just ask them to make it right. If they make it right, then wins all around! Not everyone in the automotive industry is out to get you people! Yes every company wants to make sales, but it is by far better to be honest and have someone return, even if they don't get repairs right away. You do a customer right, they will be back. But give a company a chance to rectify their mistake and please you!

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    6. On thursday AM, i had an accident with the firestone equipment in the store and the person that waited on me was not concern and saw what happen. He did not aske me was i ok, sit down or anything.Come to find how he was the manager and was very nasty towards what happen. His behavior towards his customers was very distasteful.This happen on military highway and providence in virginia beach. Customers be aware!

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    7. They don't ask questions, they just tell you what you need and then don't fix it!! I paid hundreds of dollars for front and rear brakes and front and rear rotors on my daughters car. A licensed mechanic looked at it and the pads were never replaced, she has 3% pads left and this is only 4 months since their work. There was also a lot of silver spray paint, quite obvious, to make everything look new! There is laws regarding brakes, how dare they jeopardize my daughters life or anybody elses. And, the car was taken back and they didn't want to look at it!!

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    8. Feb 12,2014 I had a bad at Dickson City,Pa. They forgot I had a oil change plus inspection. That was an appointment. PLUS EARLY IN MORNING THEY AWAKE MY WIFE WITH INSPECTION PROBLEMS, AND I WAS IN THEIR LOUNGE AWAITING, THEY FORGET. It took 2 1/2 hours. I would go there again.

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    9. FIRESTON IN LAFAYETTE LA. IS NO BETTER. THEY CHARGED ME FOR PARTS THAT DO NOT EXIST ON MY TRUCK. WATER PUMP BELT. MANAGER OF STORE SAID IT WAS STAND. PRATICE TO OVERCHARGE " IN CASE OTHER CHARGES COME UP" THESE GUYS ARE THE WORST KIND OF CROOKS.

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    10. Firestone on James Island, SC isn't any better. My brother had brake work done, & got a lifetime warranty. Went back, was told the warranty would not cover the work, estimate was $1427.45. He took his car elsewhere, and the bill was $418.14. Go figure!

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    11. You just have to say the name Firestone and you have said it all. Incompetent, untrustworthy. very undependable, terrible customer relations, bad manager, by executives, very undeserving of customer loyalty.

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  3. The ones in Boise, ID are dishonest too!

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    1. I went to the one in Springfield, NJ on July 22.2012. They had internet coupons for tires, alignment and brake job. They changed the tires and did alignmanet(I am not sure about that as the car still pulls to the right. They said my brakes are fine, I don't need to change them. I went back again on July 27,2012 as I wanted to use that coupn for $89.95 for brake pad and resurface rotors. As I walked in and asked for it, they said they would have done it last time if I needed it. I said I want to change the pads. Guess what, now they give me a bill for $360.36 saying that I need pads, rotors, brake flush. How is that possible. They just didn't want to do the $89.95 brake jobs, because they weren't making any money. How unethical...never again. Stay away from FIRESTONE....

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    2. When I deal with Firestone, I tell them what noise, vibration, etc. I feel in the car. The manager always calls me to approve any work. I don't understand why they did all that brake work without your approval. You should be able to contract someone in their district office to complain.

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    3. The one in Knoxville Tennessee is also dishonest. I went and had front and back brakes put on my car And they charge me almost $500! Saying that I had pressed on brakes, and they had to use the machine to get them off this what cost so much! I only needed front brakes, when I picked it up I needed back breaks! They are very dishonest!! Firestone Knoxville Tennessee

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    4. BOISE, IDAHO Firestone Complete Auto Care on Broadway Ave- Very disappointed in the lack of service at this location. The store manager, Dan Cairns, seemed burned out to me and didn't want to be there and certainly showed no genuine concern for my auto problem. June 2013 I paid $453 to replace both the front drive half shafts and CV assemblies on my little 2001 Suzuki Swift. I was OK with the price and diagnosis, but after the job was completed and I picked up the vehicle and drove it around awhile, I noticed that the front end "shuddered" and "shook" mildly while accelerating at around the 15 mph mark. This was a new problem that did not exist prior to me bringing it in for repair. I was surprised that no one brought it to my attention when I picked up the car, the shaking was obvious, and unacceptable. I called Firestone back the next day after picking it up to let them know that the auto was now shaking when accelerating. I was told to bring it back in for them to check out, no problem. I drove it around for another week, dropped back into the store and personally spoke with Dan about the issue and what could be done and he said maybe the tires needed balanced, maybe they had knocked off a tire weight when servicing the vehicle. So I made an appointment to bring the car back in July 2013. Dan drove it around the block while I waited, he came back into the store, handed me my car key and essentially told me to live with it. Dan made no suggestions on what could be done to address this new problem, he offered nothing, except to say that maybe the clutch was going out. Huh? I asked him specifically if he felt the front end shaking and he said yes. I then made it clear to him that the car did not shake when I originally brought it in for repair and I was now disappointed he did not step up to the plate and take any responsibility. He didn't even offer to see if the tires were balanced as he previously suggested. I asked him how much it would cost for him to pull the tires off and balance them, he replied "$16 each and you'll have to make another appointment for next week". He just didn't seem to care. So I went down the street to Big-O-Tires on Main Street, downtown Boise and explained my frustration with Firestone to John, the store manager at Big-O. John had all four tires off my car, inspected, rotated, balanced and put back on within 30 minutes and then didn't charge me a dime. What a reversal in attitude and service! John at Big-O-Tires said my newest tires with the most tread were on the back wheels, so he moved them upfront. The balance and rotation seems to have helped diminish the shaking. My first experience with Firestone Complete Auto Care was with the Missoula, Montana location several years ago where I received great service, enough so that I made it a point to go back to Firestone, this time here in Boise. I guess not all Firestone locations operate on the same level of integrity. John at Big-O-Tires in Boise has my auto care business next time.

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    5. Brian:It is not one persons business what our names,email addresses,addresses,phone numbers or any other identifiable information is. The last 4 of our SS #s is also nobodies business including Drs if we pay by cash. Sites such as this crooked one will sell your info, so from now on instead of being so judgmental how about think of why people are anonymous.

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    6. I took my car to firestone green spring al.for an oil change,tire rotation and balance,alignment. First of all before I could leave oil all over my white seats,arm rest,sun visor clean it up and left. I started home I had to turn around and go back. My car shaking so bad. Left again went about 6 miles my car was even worse by then store was close. So am out of luck. Called back next day called the store I was told bring car on Sunday so I did my car is better but it driving like it should.Now I have to take it to the dealership. Never again will I trust these people. Unsatisfied customer

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  4. On july 23 I had a trouble experience at firestone I brought my dad to get a firestone battery
    replaced because it was no good and to get AC checked we have been here three hours without any AC in the building They have a fan blowing so the worker at the counter can stay cool We were not offered anything I will never go to any firestone again period I could have received better service anywhere else OF I WAS U DON'T EVER WASTE YOUR TIME AT A FIRESTONE

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    1. You are correct. Firestone gives the worse service when it comes to car care. I had two vehicles tires rotated and balance. Instead, I got a rocky mountain ride as if I was on a roller coastert ride. I truly believed that the servce was good, since the sale person Juanita, said :Firestone was corupted. I hate firestone and would not recommend their business to anyone. Please stay away from Fire stone.!!!!!!!!! MMB

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    2. My husband works with firestone and he has a very very good work ethic and is one to make everything right! He is great with customer experience and has had nothing but good reports. However firestone has been promising him his own store and now the changes begin!! He is no longer eligible because is changes and has worked very hard for them!! I hate how they treat their employees! Making false promises and not following through!maybe if they treated their emplyees better and give them what they deserve then things qod be different! My husband is a vet loyal and honest man and doesn't lie to the customers even when it's their mistake! I just hate this company because if how my husband is being treated! Tell him he is one of the best employees they have and praise him all the time and promise all these promotions and never follow through!!!!

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  5. I purchased a lifetime alignment service for my vehicle. And recently had my car taken to a firestone by my house and they insisted my lower control arm needed to be replaced. It would cost $550 without tax. Then I took my car to another shop "not Firestone" and all they did was put air on one of The front tire realigned it and that's it. What makes this story even worst is that I had to take my car 3 times to Firestone for my alignment two of those times the same place I purchased their lifetime service and the third time to another store which were the ones that insisted my lower control arm needed to be replaced. I'm very disappointed with their service and would advise anyone to becareful with Firestone!

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    1. similar thing happened to me, if you look in the warranty papers. It does not say anything about "tempering with the suspension will opt you out of the lifetime"(2009) but when I came into the firestone out in Huntington Beach,CA. I was opted out of this lifetime. The manager out in HB is also the rudest I have ever seen a company acted upon any customer...

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    2. They keep telling me the control arm needs to be replaced too! I just dont trust them. one guy said I had major problems and the radiator needed replaced, the fluid was really dirty, the oil needed changed too -funny thing is 3 days before that I just had a new radiator and fluids put in and the oil was changed too! They were just suppose to be replacing a tire with road hazard on it or I would have never been at Firestone.

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    3. DO THEY EVEN READ THIS COLUMN, GO TO THE STORE AND CHECK OUT THE COMPLAINTS, DO SOMETHING!!!!

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    4. Dont go to the firestone off of the 405 fwy and cherry they try and scam you out of house and home

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    5. Dont go to the firestone off of the 405 fwy and cherry they try and scam you out of house and home

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    6. Sent my daughter for an oil change and they wanted to stick it to her said she could not drive her car off the lot by law her car was perfectly fine when she went in .maybe cause she's a girl maybe cause she's 21 .never going there again ugh

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  6. I have been going to firestone for many years in Pennsylvania locations. I moved to Delaware and they have the worst service. Especially the location on New Castle ave, new castle, DE

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  7. The one in Huntington Beach,ca(beach and edinger) is the worst. The manager Jessie acts like 12year old. Most immature company I have ever dealt with. Oh and Consumer affair that works with firestone does not call anyone back in the 2 days they said they would...

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  8. BRING YOUR CAR SOMEWHERE OTHER THAN FIRESTONE FOR SERVICE!!!

    I brought my 2002 Camero to the Firestone shop on High Point Road in Greensboro, NC to have the rear main replaced. After about a few months it started leaking again; took it back. They told me to take it to the one on Battleground because they were better qualified. ???!!! They re-fixed it. a few months it leaked again, still leaking. After having my car at Firestone a total of 6 times for the rear main & an oil pan gasket, 12 days total, I had enough. I told the manager about the problem again, this time leaking more than before, He offered to fix it again. I told him I thought it should be fixed by a dealer that knew what they were doing. He told me they would do that.UNTIL his district manager found out it would cost more than they charged me. After all that time wasted I found out that FIRESTONE does not stand behind it work. IF YOU NEED YOUR CAR WORKED ON, GET IT DONE RIGHT BY PEOPLE THAT KNOW WHAT THEY ARE DOING...NOT FIRESTONE.
    (makes you wonder about there tires)

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  9. Don't goto Firestone in Forest Park, GA on Jonesboro RD. The worst service I have ever experienced. The ruddiness I experienced from Roland was unbelievable. Don't take your car here beware of the disappointing service and I would advise anyone to be careful with Firestone!

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    1. Ironically I had a saga experience with this exact location. Ended up with internal damage to vehicle.
      Called consumer affairs.

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  10. DO NOT USE FIRESTONE!! I had my 2000 gmc sierra in for alignment and was told myclutch was going out. I had know it was so i asked them how much and how long? After a higher than normal price they said a few hours. I also had a small oil leak that i thought was from the rear seal. Since they had the transmission out i had them look at that for the leak. I was told it was the rear seal and they would fix it. I also knew i needed a new transmission rear output seal, in fact i had bought one to do myself. I asked if they could install that also since the transmission was going to be out. I was told they cannot use parts brought to them only to get charged double for the same part! I saw the box it came in, it was the same as the one i had? After 5 hours they were done. When i got home i checked for leaks, something you think a ASE certified mechanic would do. I found the oil leak was still there, the trans seal was leaking worse than before, the wires were not put back in the proper hanger clips(just dangling there) and the screws around the shifter boot were not tight because they were not lined up with the holes(but screwed in or pushed in somehow?). I took it back and they said it was the oil pan gasket leaking oil and a bad new part on the trans seal. They agreed to do the pan seal and trans seal also. So after 6 more hours i took it home and immediately saw a puddle of trans fluid. Also checked and still had the oil leak? When i returned again they said they would need the truck for a day to redo the seal and gasket again. After some arguing they gave me a rental car. 2 days later and wasted time and money i got my truck back. The rear seal had been removed improperly which gouged the trans housing and had to be sent to a transmition shop to be repaired. All they did was use some permatex around the seal where it was scarred up. Even i had mentioned that to try that to the manager? Still had the oil leak which they said they did not know but could be a bad new rear seal??? By now i have had enough! They are not going touch this truck anymore. When i got home and inspected again i found the wires and screws messed up again. THEY SHOULD BE ASHAMED TO CALL THEMSELVES MECHANICS!!!! Oh did i say i found a bellhouse bolt to the engine block stripped out! Now 8 months later my clutch starts messing up. I reluctantly went back since it was still under warranty and they test drove it and said it was working properly. Kept driving it and now it went out completely in the middle of 60 mph rush hour traffic in Houston!!! NO WAY WILL I EVER USE THEM OR RECOMMENDED THEM TO ANYONE!!! THEY SHOULD BE ASHAMED OF THE QUALITY OF WORK PERFORMED OR LACK THERE OF!!! FUNNY HOW MY CLUTCH WORKED FINE FOR 11 YEARS AND THIS ONE FIRESTONE DID ONLY LASTED 9 MONTHS!!! This was the store in spring texas on I45 north at rayford sawdust. PLEASE AVOID THEM AT ALL COSTS!!!!!

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  11. I have had bad experience with Firestone in Delran New Jersey. Three (3) times I have taken my cars for an oil change and each time they tell me there is a nail in one of the tires. They then offer to repair or replace the tire. Each time I took the car to my own mechanic and they could not find anything wrong with the tires. They are a rip off. Don't go there.

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  12. ELMWOOD PARK,NJ ROUTE 4- DON'T GO THERE. I WENT TO HAVE CHANGE 2 TIRES ONLY, AFTER THE INSTALL THE TIRES THEY TOLD ME THAT THE BATTERY LIGHT IS ON AND READING SHOWING BAD BATTERY AND ALTARNATOR. WHEN I GOT THER I CHECK THE MILEAGE SO I WAS ABLE TO READ ON DASHBOARD AND THEY WERE TELLING ME THAT THE LIGHT WAS ON WHEN THEY TOOK MY CAR INSIDE. I ASKED THEM WHY YOU DIDN'T SHOW ME THE ALL THIS BEFORE YOU START WORKING ON IT. BUT THEY STILL WERE PRESSING ME THAT I NEED A NEW BATTERY AND NEW ALTARNATOR.I TOLD YHEM THEY ULLED SOME WIRES SO THEY CAN MAKE SOME MONEY ON ME. PLEASE STAY AWAY FROM THIS CHEATERS AND LIARS. BY THE WAY I WENT STRAIT FROM THEM TO CAR DEALER TO CHECK THIS OUT AND DEFFINITLY THE WIRES HAD BEEN PULLED. THEY WERE SOMEOTHER PEOPLE THERE COMPLAING THE THESE GUYS ALWAYS COME UP WITH SOMETHING JUST TO RIP OFF SOMEONE.

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  13. I have a friend who worked for Firestone and the deal is...make it up so they can get money! They just make it look like somethings wrong and they prey on the unknowledgeable, elderly and women:) You use to be able to say my mechanic, my guy is good with my car...now you cannot trust them at all! Firestone is the worst I've been too yet!

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    1. Sick of seeing people pull the 'woman' card. Even if you are a dude. I am a girl, and I know about cars. My vagina does not stop my brain from retaining automotive knowledge! Anyone who owns a vehicle or drives one should be responsible for a little self-education. If you don't like what an automotive service does and they don't offer to make it right, learn to do it yourself. Its what I do. I don't let anyone touch my car but me or my father. If I need to replace something I learn how to do it. There are plenty of resources. And elderly? I have met MANY elderly men and a few women who know about cars. Firestone should be taking people out to look at their vehicles. If they aren't, that is a step in their process they missed. Education is key to not getting messed around... IN ANY situation.

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