Fios Corporate Office Headquarters
Verizon Communications Inc.
140 West Street New York, NY 10007 USA
Corporate Phone Number: 1-212-395-1000
Corporate Fax Number: 1-212-571-1897
Fios Customer Service Number: 1-888-553-1555
Verizon Communications Inc.
140 West Street New York, NY 10007 USA
Corporate Phone Number: 1-212-395-1000
Corporate Fax Number: 1-212-571-1897
Fios Customer Service Number: 1-888-553-1555
BEWARE!!!!!!!!
ReplyDeleteI have been a fios customer for over 2 years now. just recently i have had enough of the unexperienced customer service representatives that do not know about the products they have to offer. I was told that if i resigned my contract that i would keep the same services that I had before and nothing AT ALL would change except my price would go down alittle and I would get a 300 dollar gift card. I repeatedly said I did not want anything to change about my service(freedom essentials) and was convinced by the representative that it would not. That was a mistake, soon as the new policy(primeHD) began I lost over 100 channels. Then after spending hours trying to talk to people to get it straight, I was told that it was being changed back and would be processed after midnight. After waiting a day and still nothing i called back and the representative I spoke to this time told me that I couldnt get essentials package back and he did not know why the other REP. told me that I would. I told him to put in a ticket for a supervisor to conact me, he said it would take 24-48 hrs. Day three and still no call. Anyone who reads this please be aware of the headaches you may encounter with this service.
-sincerely , Another angry customer
WOW... after posting the above comment and talking to the headquaters, within 2 hrs a supervisor called me and resolved my problem. maybe it was just the customer service reps i spoke with. thanks headquaters for resolving my problem.. Guess i will be sticking around for awhile after all.
Deletesame deal Got a strange e-mail regarding a broadband account payment that was overdue on account #3082 I have a bundle with Verizon of Internet, telephone and cable My account number is the last 4 of my phone number so I called to find out why I received this e-mail 2 days in a row. Customer service told me it was probably not an e-mail for me and then got into how they could save me money on my bill Rep was going to sign me up for two more years and make my copper wire phone over the Internet and I would get $20 a month savings and a 250 Visa card Very confusing but he said my bill would average 150 a month in comparison to the 180-190 I now pay I said yes but then after reading the email I received began to question the savings There didn't seem to be any. Called and found out they had cancelled my movie stations and added even more premium stations and then told me I could not cancel the order even though it had been placed at 12 pm noon and it was about 11:30 pm that night I now believe they are running a fhising scam on the Internet and I have already filed several complaints with the state of PA
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