Express Corporate Office Headquarters

28 comments
Express Stores Corporate Office Headquarters HQ 
1 Express Drive
Columbus, OH 43230 USA
Corporate Phone Number: 1-614-474-4001
Fax Number: n/a
Customer Service Number: 1-888-397-1980
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28 comments:

  1. To whom the mystery regional manager is. I made an attempt to return a $15.00 Xmas purchase beyond the deadline and you would think I was trying to reach President Obama to pass a bill through the senate. I spoke with Michelle at Westfield Mall only to be told to call customer service to obtain a "special code" to over ride the register for my return. Per customer service there is no such thing!!!!!! Also I was told I could not hold for her manager nor get their name and she would have to hang up!

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  2. I called to take my address off of your mailing list. You are addressing it to someone who does not live here and this is MY home. I called customer service and they said to call corporate as they had no idea how to do it. A rude young man answered the corporate line and said to call customer service. When I asked for the office of the president he refused. When I said I would call the postmaster general he hung up and has refused to pick up the phone since. I would suggest the president of this company call me asap

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  3. Dear Express,
    I have shopped with you for last 10 yrs with an average spending of $500 per yr. I will be stopping and here is the reason why. Two kids and a wife waiting at the car and it took me 1 h 15 mins for a 10 min stop. The worst was the check out as I was told that you would ship me the items it they did not carry my size. Big mistake. Now after spending $228 and not having pair of trouser and the polo t-shirt which I actually came to buy, I am extremely dissatisfied. This is the second time I have had this experience with the Downtown Express! I used to buy for express as the clothes fit me better, but I am sure I can find other stores where clothes will fit me. I will be Ccing this copy to the CEO of the company as I take pride in the business I manage and I am not sure whether he/she does have the same respect to the customers. 1 hour 15 mins is a lot of time, especially with me being in health care field!
    Sincerely,
    Dr. Deepak

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  4. this store has the worst customer service. I misplaced a receipt for 2 items that I bought and the employee indicated that I could only return one item for another of greater value and that I could not return the other item. They said they needed a "special" code to override system and that I had to call customer serrvice. the rep who answered read from a script and didnt deviate. I asked to speak with a manager and he said they dont take incoming calls and would return my call in 3-5 days. I would guess its because they are so busy handling all the complaints that are coming in. VERY VERY poor customer service.

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  5. Your store in Moreno Valley has the most rud employee I ever seen. Her name is Christie Carr and she thinks she's all that. Management really needs to put her in her place. If I was the manager there I would give her, her walking papers. She needs to learn what is real customer service and understand that she has her job due to us the customers.

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  6. OMG! I JUST CAME ON TO WRITE A COMPLAIN AND AS I WAS READING THE REVIEWS. ...I STARTED TO LAUGH BECAUSE I CAME TO COMPLAIN ABOUT THE SAME RUD PERSON FROM THE MORENO VALLEY, CA. STORE EMPLOYEE "CHRISTY CARR". SHE NEEDS TO EITHER BE TRAINED ALL OVER AGAIN OR LET GO OF, LET GO OF WILL BE BEST FOR ALL. SHE HAS NO RESPECT FOR THE EXPRESS CUSTOMERS. THIS STORE LOCATION WILL CONTINUE TO LOSE BUSINESSES BECAUSE OF HER.

    I WILL NEVER EVER SHOP THERE AGAIN.




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    1. Does anyone know how to complain to the CEO of Express about this employee????

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    2. Not sure about CEO of Express, however, I took the time to call and report these complaints to the store Manager Maxine. Perhaps you can call her yourself as sometimes upper management may be unaware of a problem like this one.

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    3. Micheal weiss ceo

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    4. Dont call managers always call corporate office.. they will look I to it better... remember manages could be friends with employees and pretend to help corporate dont know these people and will try to help

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  7. Can you make a store in ocala Florida so I don't to drive to Orlando or Gainesville. Market Street of ocala is excellent location

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  8. To Whom It May Concern,
    Recently, I visited EXPRESS at the Carolina Place Mall in Pineville, NC. This is a complaint about my unpleasant experience while returning a pair of jeans I had purchased from this same location.
    While in the checkout line I was confronted by one of the sales associates who asked if I would be exchanging the item in my bag. I politely answered I was only in for a return due to my recent purchase at the Express Outlets and before I could finish my sentence she blurted out very loudly, "Let me just TELL YOU that they don't carry what we have!" She then stomped away before I could explain myself further. I was completely embarrassed. The couple behind me both gasped and I awkwardly turned in their direction and said, “That was uncalled for…”
    My 2 year old also witnessed this rude and unnecessary interaction. The associate stepped right in front of my daughter’s stroller just to blurt out that statement which she felt HAD to be heard by everyone around me. It was quite evident she did not care to notice the pair of little eyes below watching this behavior towards her mother.
    This kind of associate is toxic for your company. EXPRESS is known for their outstanding customer service and it’s upsetting to see that this associate is bullying your loyal customers. I have shopped at this location numerous times and this same associate has seen me purchase from this location. That was why I was caught completely off guard when she behaved in such a harsh manner towards me for returning a pair of jeans.
    I am sending this letter to you as customer who only wants to INFORM you of an associate that has ABUSED her title as a REPRESENTATIVE for an AMAZING COMPANY!

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  9. I made a purchase in the Troy, Michigan Express store. I added several items to the pile to qualify for the coupon. At checkout I was informed that the coupon was not valid until tomorrow. No exceptions! Customer Service said my only option was to return the items tomorrow. I was told that I could not just bring the receipt back to the store. I have to physically take the merchandise back for a refund and repurchase. Seriously, if I need a magnifying glass and an attorney to use these coupons, what good are they? This has not created customer good will. The marketing department should be award of this.

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  10. Recently, I tried to complete a exchange for a defective suit jacket at express in woodland hills mall, Tulsa, ok (the red headed fake color headed mgr) was rude and treated me like a criminal which I think it had to do with the way I was dressed. she threw the coat back and said we aren't returning this. I wanted to know why cuz it was defective... I told her that I was getting online and telling everyone what kind of service I am getting from here after 20 years I get treated like crap. She said, I was threatening her and she then pushed me out of the store. Then she told the regional (which it was Cornielieus) which isn't the RM he is loss prevention I threw papers at her.. I told him to watch the video and he refused and told me literally to FK off and to never come back... ALl over a stupid exchange with a receipt! STUPID STORE don't shop here .... horrible mgr.. store mgr even yelled at me on the phone when she answered it ... WHO DOES THAT???? Which is fine because retail people come and go... they aren't the only express store in the US...

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  11. I just had a "lovely" conversation with one of the express representatives....simply I ordered two pair of jeans and needed to exchange one pair for a different size...I did the exchange through the mail and received incorrect style of jeans...so your express people made a mistake and sent wrong jeans to me. After I called and spoke with a customer service rep, I was told that although they made a mistake, they cannot place an order for correct jeans without charging me again...UNTIL I send incorrect jeans back....well the problem with that is by the time you receive notification that I send incorrect item, the correct item I need may not be available anymore....and all I got was sorry ...this is how it is...Well that is just great customer service...let me said that to be very very polite.....other normal companies like Ralph Lauren have much better customer service and their policy is different then Express....I will take this into consideration next time I think about buying clothes from Express...Just FYI ..I thought you might want to know that.

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  12. To whom it may concern,

    I am beyond embarrassed and offended!!!. Around 3:00 am, Sunday, September 6, 2015. I was in the process of purchasing a T-shirt from your Express store located in Time Square, New York. The T-shirt read "A Side of Fries". I asked my boyfriend if this would be ok for me to wear and he said it was fine and funny. The sales associate gave her opinion by saying " I think it's cute since you're pregnant." I responded by saying "what was that?" The sales associate stated again " I think it's cute since you're pregnant". I could not believe she would say this to me. I am NOT and have never been pregnant. Again, I am offended by the comment made. As a paying customer I expect to be treated with respect.

    I unfortunately did not get the sales associates name. Out of humiliation, I held back my emotions and stated that I did not want to purchase the T-shirt anymore.

    I would hope for some action to be taken in response to this comment. I didn't get the persons name but I would hope that all sales associates in every store understand that some statements are inappropriate to be said to paying customers.

    V/R,
    Teia

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  13. I wonder if writing this will do any good, but i shall see if i get a reply on the poor customer service I received today. I was at Express store at Moreno Valley, CA and received the worst service. Item was not instock at store so i had helped placing an order online. She had entered my information in wrong before confirming the order. I had corrected her and she read it back correctly but apparently it was not done right. Order was placed. I did not get a receipt, just a hand written tracking number by her on a piece of paper. Upon checking my Express account right after the order was placed i saw that the address was wrong so i had went back to her n informed her and demand that she fix the error she made. She said there was nothing that could be done. Then She called the warehouse and came back to me to cofirm indeed that nothing can be done. Address could not be changed nor can i cancel the order, except for me to go to usps and correct it myself. Order could not be canceled since it was made, even though it was just 10minutes ago. I stood there waiting an hour to get this fix and nothing. I asked to speak to the store manager, Julie, and again.. I was told nothing can be done. I would have to head to UsPs to have them hold the package when it arrives for me to pick up. Or just wait and see if the package happens to arrive to my house even though it was the wrong address. I expected a store manager would be able to assist this problem better than a regular employee, but i guess not. She did not out any effort to help with the matter. I dont know how Express train your employees but you need to do a better job. The mistake was made by your employee but i have to deal with the mess afterward. I am a very upset customer. I was given with customer service number to call and told to head to usps to fix the mistake myself. This is absurd. Why would i ever want to shop at express again or refer anyone to shop there if all they get is headaches afterward? They just pushed me away so they didnt have to deal with the mess they made.

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  14. For the first time out of 13 years of shopping at express I experience a manufacturer problem with a pair of producer slacks that I bought.I made contact with Lisa and Darnella in customer relations and was met with nothing but professionalization and a more than willing attitude to correct the problem . After a short verifactions process I am happy to report that express stood behind their product, and I will forever be a customer as a result. Thanks, again Dranella and Lisa. Express Customer Relations Rock!!!!

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  15. My daughter WORKED at the Express store in Dadeland Mall, Miami Florida under the management of hiring manager Nadia and store manager Miguel. As a concerned parent and loyal customer of Express for years, I am appalled to say they are the worst management I've ever known and witnessed. They treat their employees like animals. I told my daughter to quit as this was unnecessary treatment. I will be contacting corporate Express and see what can be done in reference to this matter which at this point will not go into details. If you shop at this this, please be aware of how these employees are being treated in such a hostile environment.

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    1. Having a nasty attitude towards employees must be a criteria for the Manager position at Express. My son was employed part-time at an Express store in Maryland for over a year. On several occasions he requested more hours but the manager said business was slow. Eventually, he was barely getting 8 hours of work every two weeks. When he was scheduled to work it was on a Saturday evening and he would have to call in before to see if he was needed. I told him to quit because it was not worth his time. Not only that, one Saturday he was sick and could not go and the manager had the nerve to get angry. Anyone can get sick. she was too full of herself. I am glad he is done with this employer. The Management team at Express needs to be trained on how to manage.

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  16. Concerned and Upset Parent

    My daughter was excited to start her first job ever at Express. Me being a loyal customer of the store she was very familiar with the brand. My daughter worked at the Express/Lakeside Mall location in Louisiana. She was there from Oct thru early Dec. My daughter was never late, did not request off during that time or cause any issues. One day early Dec, she reported for work, as she went into her fourth hour of a 6 hour shift she was abruptly and without explanation told "you can go home". She was then taken off of the schedule completely. She told me later that she was relieved because the staff was very rude to her, unwilling to be team players and she was anxious going into work. I think it is sad how the staff treated someone younger and less experienced. They have soured my daughter's attitude towards working due to the horrible experience she had working at Express.

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    1. I am not surprised to read what happened to your daughter as I can relate. Corporate will not do anything and a complete waste of time I'm sorry to say. This hiring manager NADIA at the Express in Dadeland Mall Miami, FL turns out has worked for the company for over 20 years and apparently gets away with what has been happening to these employees because they are afraid of coming forward. The managers under her ALL know and have known and none of them want to do anything about it because they feel they will not be heard. The store Manager Miguel is very aware of the situation and the hostile environment that he also just neglects what's going on and has swept it under the rug.
      So if anyone else reads this and understands, be careful of your loved ones working there and good luck to the employees that have to work under those conditions.

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  17. I frequently shop at your stores as it has become my go to store however after my last stop I am unsure if I ever will again. Being in the store for a half hr as I browse, 3 employees behind the counter too busy talking about their personal lives, one two workers working on moving the setups and looking at me but won't utter a single word to me and about plowd me over and still can't say excuse me or are you ok..anything!???! Absolutely unreal how lazy and unprofessional your employees are!
    Kolleen

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  18. It's disappointing to hear that you can't purchase an item that is available "somewhere". Isn't to your best interest to sell the item and make it available to a customer that wants it? I think that is unsatisfactory customer service, especially for an A-list customer who is loyal and does allot of shopping at Express. I know I can't be the only customer complaining about this. If an item is available it should be accessible to purchase whether it is in a nearby store or not. Shame on you Express! You used to have Fashion Delivery and it would seem that you are going backwards instead of forward by not offering this service.

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  19. Anyone know how to place a complaint with corporate.. is there a direct number other than the one above. I keep getting the same customer service person who does not listen. It is like I am speaking a foreign language and I don't even have an accent. They also DO NOT READ EMAILS because their answers I receive have nothing to do with the situation they were emailed about. I have shopped with them for years, and this is the first time I ever needed customer service and all of the negative comments above are spot on! I did not realize a company's customer service could be worse than Comcast - yet they are!

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  20. Received a coupon in the mail and went to use it online, the promo code did not work so I had to sign up for text message alerts to get it. The coupon showed on my check out but as soon as I hit confirm the price went up $75 and now I'm being told by customer service that a certain brand did not qualify for the promo code. Nowhere in my text message did it specify anything about an item not qualifying for the promo. It actually showed me the correct amount until I hit confirm. Now I have to wait to get the item and then pay to ship it back. Never again. Will be shopping at Banana from now on

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  21. I have shopped here for decades. I went to place an online order (even though my last three weren't successful due to items not even being picked up from facility among other issues) went to place an order this evening and had to speak to customer service due to not being able to use a coupon. She said to place order and call back and they would honor the coupon and adjust it. So I place a $202.00 order, I call back and wouldn't you know, nobody could find out how to do this and said it wasn't possible AND couldn't cancel my order because 2 min prior it was being "processed to ship" (but yet I won't receive an email saying it is ready for another three days, I've done this before) however, instead of being credited my 75$ coupon I was offered 15$ on my next instore purchase or free over night on my next order. I can now take it into a store to return it once it comes ( lucky me living in a city with heavy traffic and why I tried to online order again so I don't have to do this) NEVER AGAIN. I will spread the word as well. The funny thing is, I use to work for the company, when I did our customer service policies were much more customer friendly. I know you can't please them all but this is ridiculous.

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  22. Express is a huge waste of time and money. Let me tell you why. I started a new job, needed a fresh business look. I used to buy from express and liked the fit and style, years ago. Now, style is all they have left. I spend over 330$ at Express in an Ohio mall... Get the clothing home to find one pair of the pants crotch seam was not intact. Okay, put on a body suit to find the lace was not even in contact to the fabric...I called to see what my options where because I live an hour from any mall with Express. They actually suggested I take it to a seamstress. I told them I do not have time to do things not necessary and wanted her to ship the replacement items. Mistake. I also had them ship another item in a different color in addition to my replacements..They said they could not ship the items out until the others were returned or I went ahead and paid for them to be shipped. I needed these clothes for a new job.... I paid for the clothes to be shipped...Mistake. I recieved the clothing and the pair of replacement pants were DEFECTIVE ALSO. A very visible, thick, and dark black line all the way across the top of the right knee...What the heck?!?! I was so angry at this point, I could not call or do anything because I am a lady. So after calming down, I decide I just want to be done with this company and never buy from them again. I went to the store AN HOUR DRIVE ONE WAY and I had both receipts and all the packaging etc....Even though I had the receipts in hand, they could not return the money to my debit card because the receipts could not be found in their computer system! Are you kidding me? So guess what next? I SPEND THE NEXT HOUR standing there while they are on the phone with EXPRESS trying to figure things out. They said my charge was still pending so they could not do anything about it. They assured me the money would not be taken and it would go back in a day or two. HAHAHA it has been a week now and I recieved an email yesterday claiming my items were just shipped.. and my card was charged!!!!!!!! So I call again and though the lady was pleasant to talk to... IT WILL BE ANOTHER 3-5 BUSINESS DAYS UNTILL MY MONEY IS BACK ON MY CARD!!!!
    I'd rather rock Walmart clothes proudly then EVER represent this pathetic excuse of a company...EVER.
    WASTE OF TIME AND MONEY!!!!!!!!!!!!!!!!!!

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