Express Corporate Office Headquarters

12 comments
Express Stores Corporate Office Headquarters HQ 
1 Express Drive
Columbus, OH 43230 USA
Corporate Phone Number: 1-614-474-4001
Fax Number: n/a
Customer Service Number: 1-888-397-1980




SHARE:
Next PostNewer Post Previous PostOlder Post Home

12 comments:

  1. To whom the mystery regional manager is. I made an attempt to return a $15.00 Xmas purchase beyond the deadline and you would think I was trying to reach President Obama to pass a bill through the senate. I spoke with Michelle at Westfield Mall only to be told to call customer service to obtain a "special code" to over ride the register for my return. Per customer service there is no such thing!!!!!! Also I was told I could not hold for her manager nor get their name and she would have to hang up!

    ReplyDelete
  2. I called to take my address off of your mailing list. You are addressing it to someone who does not live here and this is MY home. I called customer service and they said to call corporate as they had no idea how to do it. A rude young man answered the corporate line and said to call customer service. When I asked for the office of the president he refused. When I said I would call the postmaster general he hung up and has refused to pick up the phone since. I would suggest the president of this company call me asap

    ReplyDelete
  3. Dear Express,
    I have shopped with you for last 10 yrs with an average spending of $500 per yr. I will be stopping and here is the reason why. Two kids and a wife waiting at the car and it took me 1 h 15 mins for a 10 min stop. The worst was the check out as I was told that you would ship me the items it they did not carry my size. Big mistake. Now after spending $228 and not having pair of trouser and the polo t-shirt which I actually came to buy, I am extremely dissatisfied. This is the second time I have had this experience with the Downtown Express! I used to buy for express as the clothes fit me better, but I am sure I can find other stores where clothes will fit me. I will be Ccing this copy to the CEO of the company as I take pride in the business I manage and I am not sure whether he/she does have the same respect to the customers. 1 hour 15 mins is a lot of time, especially with me being in health care field!
    Sincerely,
    Dr. Deepak

    ReplyDelete
  4. this store has the worst customer service. I misplaced a receipt for 2 items that I bought and the employee indicated that I could only return one item for another of greater value and that I could not return the other item. They said they needed a "special" code to override system and that I had to call customer serrvice. the rep who answered read from a script and didnt deviate. I asked to speak with a manager and he said they dont take incoming calls and would return my call in 3-5 days. I would guess its because they are so busy handling all the complaints that are coming in. VERY VERY poor customer service.

    ReplyDelete
  5. Your store in Moreno Valley has the most rud employee I ever seen. Her name is Christie Carr and she thinks she's all that. Management really needs to put her in her place. If I was the manager there I would give her, her walking papers. She needs to learn what is real customer service and understand that she has her job due to us the customers.

    ReplyDelete
  6. OMG! I JUST CAME ON TO WRITE A COMPLAIN AND AS I WAS READING THE REVIEWS. ...I STARTED TO LAUGH BECAUSE I CAME TO COMPLAIN ABOUT THE SAME RUD PERSON FROM THE MORENO VALLEY, CA. STORE EMPLOYEE "CHRISTY CARR". SHE NEEDS TO EITHER BE TRAINED ALL OVER AGAIN OR LET GO OF, LET GO OF WILL BE BEST FOR ALL. SHE HAS NO RESPECT FOR THE EXPRESS CUSTOMERS. THIS STORE LOCATION WILL CONTINUE TO LOSE BUSINESSES BECAUSE OF HER.

    I WILL NEVER EVER SHOP THERE AGAIN.




    ReplyDelete
    Replies
    1. Does anyone know how to complain to the CEO of Express about this employee????

      Delete
    2. Not sure about CEO of Express, however, I took the time to call and report these complaints to the store Manager Maxine. Perhaps you can call her yourself as sometimes upper management may be unaware of a problem like this one.

      Delete
    3. Micheal weiss ceo

      Delete
    4. Dont call managers always call corporate office.. they will look I to it better... remember manages could be friends with employees and pretend to help corporate dont know these people and will try to help

      Delete
  7. Can you make a store in ocala Florida so I don't to drive to Orlando or Gainesville. Market Street of ocala is excellent location

    ReplyDelete
  8. To Whom It May Concern,
    Recently, I visited EXPRESS at the Carolina Place Mall in Pineville, NC. This is a complaint about my unpleasant experience while returning a pair of jeans I had purchased from this same location.
    While in the checkout line I was confronted by one of the sales associates who asked if I would be exchanging the item in my bag. I politely answered I was only in for a return due to my recent purchase at the Express Outlets and before I could finish my sentence she blurted out very loudly, "Let me just TELL YOU that they don't carry what we have!" She then stomped away before I could explain myself further. I was completely embarrassed. The couple behind me both gasped and I awkwardly turned in their direction and said, “That was uncalled for…”
    My 2 year old also witnessed this rude and unnecessary interaction. The associate stepped right in front of my daughter’s stroller just to blurt out that statement which she felt HAD to be heard by everyone around me. It was quite evident she did not care to notice the pair of little eyes below watching this behavior towards her mother.
    This kind of associate is toxic for your company. EXPRESS is known for their outstanding customer service and it’s upsetting to see that this associate is bullying your loyal customers. I have shopped at this location numerous times and this same associate has seen me purchase from this location. That was why I was caught completely off guard when she behaved in such a harsh manner towards me for returning a pair of jeans.
    I am sending this letter to you as customer who only wants to INFORM you of an associate that has ABUSED her title as a REPRESENTATIVE for an AMAZING COMPANY!

    ReplyDelete

Comments are for review purposes. Do not offer any personal information in your comments.

BLOGGER TEMPLATE BY pipdig