Dish Network Corporate Office:I called 888-397-3474 on 2-20-12. I was inquiring about setting up a new account. I received the worse customer service by the sales rep., and her supervisor. I only wished I had taken their names, so I could disclose who they were. Their attitude was unexceptable, especially the supervisor, who was placed on the call with me, because the sales rep. had to answer another call, or at least that is what the supervisor told me. They were each unprofessional and rude, especially the supervisor! My daughter took my phone from me after hearing the conversation on speaker, and the supervisor was extremely rude to her also. I would never consider using Dish Network again, and I will be passing on to my family, friends and anyone else that speaks of Dish Network and tell them of the way I was treated. You get the worse rating for customer service and sales I have ever given a company. Also I will be reporting this to your local BBB. Thank you for nothing! Your company is in dire need of inservices on professionalism, and how to conduct good customer service! You have my personal information, and I hope these women do not use it to harm me! If so, I will contact whoever I need to and pursue legal action for your company.
I agree. I have been a loyal customer of dish network for 3+ years, and called customer service because they raised my rates. Every single person I spoke with (8) was rude and unhelpful. As a result I will be cancelling my service. I thought Comcast was bad, I have a feeling they'll be getting an uptick in business!!
Yes, I also agree in this companies lack of quality customer service. We customers pay their salariesI am a veteran on a fixed income and cannot afford this kind of mistake. I just had a real issue regarding a double payment I had mistakenly made in the September billing. I contacted their "CHAT" line (Alex). I was told, "We will issue a credit back to your bank account." This should take 5-7 working days. I waited and no action came to my bank account. I found out, by happenstance, that they had applied my funds to the next billing cycle. I called into their "CONTACT US" and spoke to "Alvin (I.D. #6C2), "Alex K. (I.D. #IA7) suppose to be a supervisor, and a "Ceasar (I.D. # K01) an up line "Executive Resolution Team member". I explained several times my issue and it was not resolved. I too have been a "LOYAL" customer for over ten years. Never have I had this kind of problem, the lack of satisfaction in customer service and not being able to resolve my issue. You see, I print out all the "ON LINE CHATS/CONTACTS", so I have a record of the conversations. Their staff, without notification to me, took upon themselves to use my funds to credit against the next billing cycle. They NEVER contacted me of this action after telling me their would be a credit back to my personal bank account. How DARE they do this and not advise the customer. I will be issuing as "FORMAL COMPLAINT" to their corporate office. Always send your complaint notifications directly to the corporate executive with required signature, confirmation of delivery. Every company has a GATE KEEPER that can throw out/SHRED your letters. We customers need to stand FIRM on the lack of quality service by companies we PAY THEIR salaries to. How DARE these companies continue to think they're a dictatorship and NOT provide the customer service we PAY! The "OUT SOURCING" continues to degrade OUR satisfaction in customer service as these companies continue to SAVE revenue. The only other remedy is to cancel my subscription and be charged a hefty cancellation fee. They know this route and have the upper hand against customers.
Hello,This Morning I had to call 3 times back for technical support due to remote issues that started last week and having a new one sent. Each time I called and having to go through your phone selections just wanting technical support I have to listen to all of the options and even having it to say this is your balance this is not why I am calling and when I would get through a first tech, trying to fix the remote and get transfer-ed to another tech I would keep getting cut off and having to call back having to go through the same process all over again the second time I called back I asked if we get disconnected could you please call me back the answer on that is we can not call back WHY you make it very hard on the customer ? Each time calling not even getting through the tech first customer service operator wanting to get you to add more upgrades to you rather than trying to fix the problem. Last is it is very hard to understand your supporters on the other end not one spoke Englishgood that was a total of 3 calls this morning and 3 transfers to advanced support and not one with good speaking skills nor could call back. Sorry to say your ready to loose another customer and p.s all said refer to your book and ch 101 for info. you make it very hard for older people and all people that's why you get my money for help and not a book or ch. 101.
Dish you suck. Your people are rude. I should have went to direct t.v.
Sending a letter today to the VP of Operations in Colorado about my experience. No service, no-show service tech, multiple phone calls, disconnects. I know they don't care as their business model is quantity over quality, but I told all 6 people I talked to today that that I was contacting the corporate office. I was offered a $10 credit for my trouble - still don't have service and told to "have a nice day".
I have to say that Dish is the worst company I have ever dealt with when it comes to customer service. I have been waiting for somene to come out and fix the sloppy instatlation job since March. I have called numerous time and been left on hold or hung up on, even by supervisors. They sythey will be out within a four hour window and than wait till the 59th minute of the 4 window to show up, no phone calls or updates. They have the worst customer service and wih more than amything I had stuck with comcast, my two yrs agreement can not go but fast enough. I have never hated or been so enraged by a company in my lfe or met company who could care so little about their customerservice
I agree with all of the above, I put dish network in my home and first off the company that came to install was an outside contractor and they came to install at 7pm to my home. Rush threw everything, had lots of problems and the worse one is this outside company stole my identity and opened up accounts on the internet with my name on it and there email address that is how I found out it was them. Now they put something on my account that I was not aware of and I am trying to get a credit back and have to go threw all this hassle for it but for them to take a payment is no hassel.
I WOULD ALSO LIKE TO ADD MY EXPERIENCE WITH DISH NETWORK! I MOVED FROM ONE LOCATION TO ANOTHER AND HAD MY SERVICE INSTALLED. THE TECH INSTALLED AND EVERYTHING WAS PERFECT UNTIL THE TREE IN FRONT OF MY PATIO STARTED BLOOMING AND NO SERVICE. A TECH CAME OUT AND IMMEDIATELY STATED THAT THE DISH SHOULDN'T HAVE BEEN INSTALLED PERIOD. THE MANAGER OF THE TECH CAME OUT ALSO AND VERIFIED THAT I WOULD BE UNABLE TO GET SERVICE DUE TO THE TREE. I CALLED AND MADE SURE THAT CUSTOMER SERVICE WAS AWARE OF THE ISSUE AND THAT THEY MADE THE DECISION TO CANCEL MY SERVICE AND I WOULD NOT BE CHARGED!!!! MONTHS LATER 6/15/12 THE CANCELLATION CHARGE HAS BEEN DEDUCTED OUT OF MY ACCOUNT WITHOUT MY KNOWLEDGE OR APPROVAL!!! I CALLED CUSTOMER SERVICE AND WAS FORWARDED TO THE EXECUTIVE RESOLUTION DEPARTMENT, WHERE I WAS TOLD THERE WAS NOTHING THEY COULD DO TO REFUND MY MONEY!!!!! I ALSO SENT A EMAIL TO THE CEO/PRESIDENT OF DISH NETWORK ON 6/15/12 AND STILL NO RESPONSE!!!! I CALLED AGAIN AND WAS TOLD THAT THEY COULD START MY SERVICE AGAIN AND I PAY $14.99 TIL MY CONTRACT EXPIRES!!! THIS IS NOT EXCEPTABLE AND I WILL BE FILING A LAW SUIT AGAINST DISH NETWORK.....
Dish Network,It is a sad thing when the only feedback you get from your customer’s is bad. We had Dish in 2005 and had a very bad experience when we tried to cancel our service. First we weren’t sent the box to return our equipment (we made many calls to request the box) and we ended up having to pay for it. We thought we would give you one more try and had your service hooked up again. Then we decided we wanted to cancel service with you because we always had one problem after another with reception and customer service. I won’t even go into all of it. We called you on March 31,2012 to cancel our service with you and were told we would receive the box in a couple of days to return your equipment, again we didn’t receive it and had to make many more calls to get it. Finally on June 5, 2012 we received the box and we returned it to you signature requested (because at this point you are not to be trusted) on June 7, 2012. We did get a confirmation from you that you received it on June 12, 2012. I tried to sign in to my account to find out our outstanding balance and I couldn’t get signed in and no answer on the phone. So no way to pay our bill. Then out of the blue after phone calls and emails weren’t answered we get an email that we had paid $227.50 on my account. This you deducted directly from my checking account and no further information from you. I want a statement or an email from your company that says my account with you is CLOSED . I don not believe that is to much to ask for all the grief you have caused me. I am turning this into the Better Business Bureau, which I see from the letters people have posted for you is that I am not the first person to do that.I work in property management for a real estate company and will always tell my customer’s not to use your service. It makes me sad to have to write this letter. But I must say you have earned every bad review I have read and then some.
do not ever choose this company it all changes if you have to move!!!! wow i am being hit hard with fees for this fees for that cancellation fees unused months they say i had even though i was with them forver ...the are crooks they bill you for everything when you try to cancel they are the worst company ever sticking me with all kinds of extra months says i was in a contract when i moved which i cannot get them where i live now so seems unfair to be billed all this money dont ever choose this company also charging me to ship back the box they convinced me to keep when i moved they said hang on... (no.. charge) they said and they have continued to charge me every monthbreaking up is hard to do we know but owowowowowo they really stick it to ya...trust me go with anyone but them
I just had a huge problem with dish network ! I have been a customer for now 2 years . My contract is up. I called in to make my monthly payment and was told by the I authorized a payment for only 67.00 but for some odd reason when I got my email confirmation there was 3 unauthorized payments taken out. Isn't that stealing ? I thought you are supposed the give permission for someone to take money out your bank? I am completely a passed off feeling violated person that can not get a hold of someone to help me take care of this at all. How do I speak to corporate rep. Who deals with these kind of things?
SUE THEM THAT MAY IMPROVE THE CUSTOMER SERVICE. YOU ARE RIGHT THAT IS STEALING. TRY TO GET THE MONEY YOU PAID OUT FOR THE BAD SERVICE AND THE BAD SERVICE THEY GIVING EVERYONE.
That is not stealing your money. That is why you never give your banking information to anyone at all. That is called stupidity on your part to trust anyone with your banking info. How many times do you have to tell people to not give all your information????? You authorize them to debit your account...stupid stupid stupid!!! You pay them through your bank and then they can't take money from your account. Yes, they are wrong....YOU ARE STUPID!! And you can sue but they will dismiss it when they see you gave them permission. Hey, can I have your banking information too? Send it here to all of us...a very trusting fool parts from his money!!!! And this is a sgt with the Idaho State Police. Not afraid to share my name. You can ask me it here if you want.
And you sound like a jackass that is why it is called a one time debit and they can not take more then the 67.00 dollars.
worst company ever. i got dish network through a contractor that told me I had no contract and could cancel any time. customer service had me on hold for literally hours. no help at all. they want to charge me 99.00 to cancel them plus they won't come out and get there stinking equipment off my house unless i pay 100.00. then to return the boxes they send you what they call as pre paid label, don't let them fool you. they pre pay it then charge your account 19.00 when they receive equipment. they suck and are the worst company i have ever dealt with. i am just going to pay the lousey 99.00 cause i hate them so much...... when i first signed up with them they told me no fees to start then my first bill was like 350.00 dollars. every month they added money a little at a time so every monthe my bill would go up a little and then a little more. i spent hours trying to solve problem.
IM with u but if they want me to pay 99 dollars then i will send them the bill i cant pay because of them.
HORRIBLE HORRIBLE lying theives. I will be contacting the BBB & my Attorney General's office.
I will also this company is sooooooo F####d up this company is going to fail I hope you get results for whatever you had to deal with from this HORRIBLE HORRIBLE COMPANY DISH NETWORK
You exes. beware your crappy customer service will catch up with your company. Take a look at best they are in bad shape because of poor customer service . Your company is going down the same road. Anyone asks me about what service I have I always start with DON"T GET DISH.
Wow. Here i was thinking of taking my skills and abilities and putting them to work for this company. I went on line and took their little tests......it took awhile and feel that to some extent that testings like these can help a business.....Boom. Done. The end line stated that i didnt fit their profile and that i could re-apply again in 180 days. Not gonna happen. If a company is that cold to me and after reading what ive seen here, i wont be working for them no matter what the salary would be. Good luck guys. Looks like you need it.
Im fighting till i get my money back!!!!!!!!!! Direct T.V. will at least admit when they r wrong.
Today was my scheduled appointment to have a second receiver installed. I left work immediately when the technician called at approx. 1430hrs and said he was in route. Upon my arrival though, the technician informed me that he did not have an order to add a second receiver, which was the only reason a tech would need to come to my location. So we called Dish customer service who could not help, so then, we were transferred to an account specialist. The account specialist then informed me that the technician was there to relocate a television. I informed the account specialist that this was bad information because I never requested to relocate a television as my television will continue to remain in the same location as when I signed up for dish. I also informed the account specialist about the agreement that I had made on September 1, 2012 over the phone with an account specialist which was; reconnect service with 200 channels(59.99) NFL Red zone(4.99)add second receiver(0.00)3 months premium channel(0.00) all under a 12 month agreement. This is what I was offered, so this is what I agreed to. The account specialist then informed me that that was not possible and that I would need to purchase a receiver. I then informed the account specialist that I did not wish to purchase a receiver, but only wish to have what I agreed to on September 1, 2012. The account specialist then informed me that there were no notes from that September 1st conversation, but was able to verify that that was the day that my service was reconnected and my technician appointment was also scheduled. I then informed the account specialist that I wish to disconnect my services if the agreement that was made on September the 1st did not stand. The account specialist then informed me that I was under contract for 7 more months because of an alleged equipment upgrade. I then informed the account specialist that this information was also incorrect and the this issue was told to me that it would be cleared up on several different occasions because I never had an equipment upgrade the entire two years that I was with Dish Network nor had I requested an upgrade. Our call was then disconnected at no fault of mine. I then informed the technicians that I was having issues with Dish and that I would need to get things cleared up before they could proceed. I told the technicians that they could leave until this was cleared up. The time now was approximately 1530 hours. I then proceeded to call Dish back and informed the representative that I was in the middle of a discussion with an account specialist when the call was abruptly disconnected. I was then transferred to another account specialist who I then explained everything to all over again. After she informed me that the agreement that I made on September 1st was not possible, I agreed to immediately discontinue my services with Dish Network and to ship back the receiver.This was a very bad experience, as I lost time from work and there was absolutely nothing accomplished besides a massive headache which I am feeling this very second as I type. I am writing this in order to help improve customer service relations with loyal customers as myself who hold up to their agreements. One issue is that their always seemed to be a breakdown of communication from one customer service representative to the other. There also seems to be a lack of notation to customer accounts which may be part of the reason for this massive headache. Please review some of your polices as this was a very bitter end for me with Dish Network that could have been resolved.
dish network has the most incompetent people that have no knowledge about this system. i have been trying to get my local tv stations on for 3 weeks and have not got it resolved yet...they keep transferring me to other people that know nothing..or i get DISCONNECTED EVERY TIME.AND WHEN I CALL BACK I GET A RECORDING..AND THEY DISCONNECTED MY HOME COMPLETELY...WHAT IDIOTS.
My name if Kimberly I HATE DISH I called into customer service last week to see when my bill was due the rep told me on the 10th of every month I woke up this morning which is on the 8th and my service was off I called into customer service again to see why the rep told me because my bill was due on the 7th I told her what the last rep told me she seen the notes and still did not help me at all I asked to speak to her mgr. he was so rude and hung up on me but today is the day I went with direct tv because dish is NOT A GOOD COMPANY
My name is Johnslynn and I too HATE Dish! I cancelled my service when I moved- over three months ago. At that time my balance was paid in full but yet I have been charged every month since then. Each time I have called and complained and things were resolved in 3-5 business days even though it never took 3-5 business days to take the money out of my bank account. This month, the money was not available and so not only was I charged for a service I no longer have and do not want, I have also been charged from my bank because Dish continues to charge me for nothing. Never ever ever get Dish!
LIKE A IDIOT I SIGNED ON WITH DISH IN JULY 2012 TO BE A CUSTOMER BECAUSE DIRECTV HAD LOST LOTS OF CHANNELS INCLUDING NICKELODEON, TV LAND, ETC. I WAS TOLD WHEN I WENT TO DISH THAT THEY OFFERED EVERY CHANNEL THAT WAS A LIE NO AMC, WE TV, IFC SOME OF THE BEST CHANNELS SO I CALLED THEM BACK AND THEY SAID WE DON'T OFFER THOSE ANYMORE SORRY! SO THEN MY FIRST BILL IS MORE THAN IT SHOULD BE, STILL NO HELP FROM CUSTOMER SERVICE. IN SEPTEMBER I RECEIVED A PAPER BILL WHEN IT WAS SUPPOSED TO BE ON AUTO PAY THE BILL WAS FOR THREE TIMES THE AMOUNT IT SHOULD BE. CLUELESS CUSTOMER SERVICE SAID WE DON'T KNOW HOW AUTO PAY WAS TOOK OFF THE ACCOUNT. SO I TOLD THEM CANCEL THE ACCOUNT YOU GUYS ARE THE MOST RUDEST PEOPLE I HAVE EVER DEALT WITH. THEY TOLD ME IT WILL BE $210.00 TO CANCEL YOUR ACCOUNT FOR THE REMAINING MONTHS I SAID FINE ANYTHING TO GO BACK TO DIRECTV. GOT A BILL ON NOVEMBER 11, 2012 FOR $385.00 NO ONE IN CUSTOMER SERVICE OR ACCOUNT SPECIALIST DEPT. CAN GIVE A DISCOUNT OR SO THEY SAY ALSO WAS HUNG UP ON 12 TIMES! DISH NETWORK SUCKS!!!!!!!!!! I HOPE IN THIS SUCKY ECONOMY THE COMPANY GOES UNDER THEIR ATTITUDES DESERVE IT!!!!
Well I guess I might as well add my experience with this company. THE CUSTOMER SERVICE IS HORRIFIC. SUPERVISORS NEED SUPERVISORS. THE CUSTOMER SERVICE REPS NEED TO BE ABLE TO SPEAK AND UNDERSTAND ENGLISH. I am a new customer and regret transferring to this company. From the date of install ots been one issue after another. It took 21/2 hours to find out that Dish has internet service. The employees didn't know what services the company provides. I was told I had to bundle with AT&T for internet. I was given the AT&T number and told to call and say I want internet service and to bundle with Dish. I called like a fool and was told by AT&T they no longer bundle with Dish, they bundle with Direct.MMMMMMM I wonder why? Could it be they don't want the affiliation with Dish? I know if I had a company I wouldn't my name mixed up with Dish.
dish really sucks. We moved to another state, terminated our service early, and went with a different provider. The new provider offered a $200 discount if we sent them a copy of our dish invoice that showed the termination fee. Instead of sending us an invoice, dish charged the fee to our credit card. All the fee said was DISH NETWORK-ONE TIME.We called dish and asked for the invoice. The rep said he would send it, but never did. We called and spoke with a supervisor named Nick, who said his employee ID was BFC. He told us that they wouldn't send us a bill because the charge was a fee and not a bill.When we threatened to contest the charge with our credit card provider, he told us to go ahead. When customers do that, dish merely sends the credit card provider a copy of the contract, which says dish will charge a fee if the customer terminates early.Nick also said that other companies say they will give discounts if someone terminates early with dish because they know dish won't send them a statement that contains the termination fee.We don't mind the termination fee. We do mind that dish makes it a point to not provide the information we need to get a discount with our new provider. Apparently they don't care about negative customer feedback or that we'll be telling all our friends about our horrible experience with dish.
I have been reading some of the complaint's about Dish Network....I agree with all of them. I used to have DirecTv and switched to Dishnetwork and I have had nothing but headache upon headache with Dish....I am going back to DirecTv here in a month, at least they are honest and do not charge you more than what they have told you. For instance here, I swapped out one movie channel for another and I was told I would have to pay $8.10 to do that because the channel I wanted was more..ok, not a problem. When i checked my e-mail, I was charged $13.10...REALLY!!?? I asked the rep several times (because I know how they are) "eight dollars and ten cents, right?" He told me "Yes". I had asked this question a couple times and still he gave me the same reply. Needless to say, i called them up and told them off (I did not cuss), but I let the rep have it. I am fed up beyond fed up with Dish. One comment I read they said that there bill was due on a certain day, but was shut off two days before it was due...I know what you mean, they have done that too me as well and again, I called them and let them have it.
I agree with ALL of you on how Dish sucks. They lie, charge for EVERYTHING, for instance a remote I needed replaced they charged me like $15-$25....it is there equipment, not mine, why should I have had to pay. They lied to me just tonight, I swapped one movie channel for another (Showtime for HBO). Well, HBO of course is higher so I was told I had to pay the difference tonight of $8.10, so I did, no big deal UNTIL I looked at my e-mail and had seen they charged me $13.10. I even asked the rep like 3 times, "$8.10 right?", his reply "Yes" on every time I asked him. I have made my mind up, after being with this horrible horrible company that I am just going to return as a DirecTv customer. At least the rep's there do not lie and try to swindle you out of money that is total nonsense.
DISH IS THE WORST COMPANY EVER!! CALLED TO SEE HOW LONG I HAD LEFT ON MY CONTRACT (COULDNT FIND MY PAPER WORK, MY MISTAKE), THEY TOLD ME I WAS DONE. THEN COME TO FIND OUT, AFTER I LEFT THERE NO GOOD COMPANY, I STILL HAD A YEAR LEFT. THEY HAVE LIED EVERYTIME I CALL THEM. THEY STILL TRIED TO BILL ME MONTHLY AND CHARGE ME FOR THE REMAINING MONTHS!!! TRIED TO FIX THIS WITH THEM FOR THREE MONTHS, NOW MY CREDIT CARD WILL HANDLE THE DISPUTE. THEY LIED TO ME EVERYTIME I CALLED. WORTHLESS, CUSTOMER SERVICE EVER!!
after calling to speak with the executive resolution team I spoke with Les (ID 3YY) he was very nice and transferred me as requested to a supervisor Cory (ID CKH) My request is simple. I have been having multiple issues since the day i called to connect service and after settling and dealing with it over and over again, my family has had enough. I requested that we just cancel and they come get their equipment. I mentioned to Cory that I have worked for call centers in the past, and I know how it works, just wave the fees. He then got incredibly rude and belligerent with me and refused to put me through to his supervisor. He then put me on hold for about 7 minutes, apparently to help me "change my mind" about talking to a supervisor. He told me again and again "no" and "that wont be necessary" as well as "this is the end of the road." He further stated that "they wont wave the fees just because I say so" and the list goes on. at no point was i rude to him until he started popping off at me. Now Im trying to call the corporate number and im being rerouted back to the dish menu. I seriously about to file legal action. Im completely done with abuse from a company that is supposed to be working for me.
I seriously about to file legal action for discrimination and favoritism. I received an advertisement for the Dish in Spanish only this is the United States NOT Mexico shame on you. Most immigrant groups DO take the time to learn English. One notable exception is the Hispanic population. They expect everything to be written in their language and expect the rest of us to learn Spanish. I am fed up and disgusted with this and refuse to do business with any company that doesn't respect Americans first.
This is the worst cable company around customer service is absolutely horrible, unprofessional, disrespectful, liers, untrusting, and not friendly at all somebody needs to pull the off the phone and tell without customers they dont have a job and some day soon somebody will treat them the way they treat their customers and the are not going to like it when its down back to them, will be going viral about how bad this company is Facebook, tweet, instagram, text message you name it its gone be on there, it like the company is trying sabotage itself or something well yall are doind a great job at that keep it up and will be on the news that dish network is going out of business and that will be sad for of the families that will be unemployed that really need their jobs.
DISH NETWORK is fraudently using my Social Security number and won't provide me assistance until I send them even more information including COPIES OF MY GOVERNMENT PHOTO ID. Myself and the Police Department have contacted the representative assigned to assist me and they won't even return our calls - The Police Department needs additional information in order to proceed with the investigation!!!!It has been 7 days since we started this procedure. To date all they will do is confirm that there is an account with my Social Security Number - not my name or address (which they don't have) The US Government Consumer Fianancial Protection Bureau Item #3 states: YOU HAVE THE RIGHT TO OBTAIN DOCUMENTS RELATING TO FRAUDULENT TRANSACTIONS MADE OR ACCOUNTS OPENED USING YOUR PERSONAL INFORMATION. I was told by the Fraud Department at DISH that "they can't give me information because there are crazy people out there that might do something stupid" (calls are recorded - they can verify this is what their Fraud Specialist told me)Is this really Dish Corporate - I have tried to reach them for over 45 minutes the prompt informs me I will be transferred to the Receptionist and after waiting and waiting the line disconnects. I have tried this same call more than 5 time all with the same result DOES DISH truely believe I should FAX additional personal information and documents with all of my personal information to an unknown and unverified FAX number. DOES DISH realize that if this is true identity theft and not just a typo on the Social Security number their delay in responding to me or the Police Department could be providing the idenity theifs with additional time to use my identity - WHO SHOULD BE HELD LIABLE - I hope it is DISH since they are ignoring this vital opportunity to assist in rectifying the situation. After 7 days and financial costs I continue to be victimized while DISH continues to provide SERVICES to someone using my Social Security number I guess I will be visiting my Congressman and the Action Reporter at our local news station. Wish me luck - and please beware -
I CALLED A FEW TIMES TO CUSTOMER CARE, AND ASKED WHY THEY KEEP REPEATING THE PROGRAMES ON SHOWTIME AND HBO. WE HAVE BEEN WATCHING RE-RUNS SINCE WE HAVE HAD THEIR SERVICE. THEY TOLD ME THAT THEY HAVE '' NO CONTROL OF THE SHOWTIME AND HBO PROGRAMING. I MITE AS WELL TAKE MY 70.00 A MONTH AND WATCH IT SWIRL TO THE DRAINFIELD.
DISH Network is trying to collect money for one of their products (DVR) that failed and was diagnosed as needing to be replaced. A new DVR was sent out immediately and installed by me. The person who diagnosed the problem did not tell me that the old DVR needed to be sent back and there was no documentation in the box of the new DVR explaining to us that the old DVR needed to be sent back. Two weeks went by and we did not hear anything from the Dish Network company, so my wife decided to discard the old DVR that was said by Dish to be no good. Since then People from Dish have harassed us about owing $300.00 and now $400.00 for this DVR that was suppose to be sent back. We have tried to explain to them numerous times that they failed to disclose to us that the DVR needed to be sent back. We asked them why they did not include the information with the new DVR or inform us that we were to return it when the replacement was sent. They said they did and we know they did not. Why would we incur a 300-400 dollar debt by not sending this good for nothing DVR back to them? Is this a way for Dish to create revenue because of their failing business? I asked their representative and manager if it was possible that the information to return the DVR was not put into the box with the new DVR? He said yes it could be possible. Dish does not care about customer service. We have been faithful with our monthly payments, never late and we like the program. We did nothing wrong! We believe we have been treated unjustly and are being forced to pay for their mistakes. We have been cut off for a week now. We need help to resolve this issue. We will Blog, Twitter, Facebook this information if Dish continues to falsely charge us for their incompetency.
I sent a receiver back via their FedEx ,box which they supplied just received a 200.00 bill they claim they never got it back gave the tracking numbers to no avail. I checked with FedEx and it was delivered to Spartanburg SC on 12/28/2012. You can't trust them They want their boxes they can come and get them no more mailing for me does no good they just claim they didn't get it an bill you.
I am a customer of dish. I spoke with a customer service rep and they were very rude. My tv did not come back on once they do the nigtly updates. They told me it was the remote control. It still did NOT work. They told me my tv was CHEAP and I needed a new one and that they were NOT sending out a tech to come and program the remote since the remote does NOT work. Now I have to manually get up and turn the tv. They have the WORST customer service. And I will be closing the account, and finding a new company to go with. I pay their salary and this is the customer service I receive, they can KISS MY ASS!
Dish, you have a real IDIOT working in your Corporate Resolution Center, by the name of Merlin...Argueing over less than $7.
I was a customer of dish. Not only are their customer service rep rude, they are not and can not override a previous payment taken out of someone account. When I told the second person I would post my experience with them, tired to connect to me to their law. He must don't know that I have the freedom of speech and I can post my concerns and issue. Please don't use Dish, it about the money and not the customer.
I have a problem that no one has mentioned and it is SCARY!!!! When a technician came to our house on April 1st to hook up an additional TV, he kept telling us to give him a perfect score when Dish called with their survey about him. A few days later we were called to answer questions about this technician. We assumed that this information was CONFIDENTIAL, however, this was not the case as we found out later. The first part of May, the technician actually called me telling me that I had to give him a perfect....at that point, I knew that he knew what we told about him. I felt very threatened to think he called our home wiith this awful attitude. Obviously, he knows all about us, i.e. home layout,phone, address, etc. There are many evil people out there, and we are concerned that he may retaliate. We went through all of those rude people at Dish. We were diconnected many times, and finally when we got to Executive Resolution Dept.they do not want to hear the problem. They suggested I fill out a Police Report? Other suing, I am going the OCRegister and see if their "watchdog reporter" will expose this awful company. Be care when it comes to surveys. Don't ever assume that they are CONFIDENTIAL!!
My son's home was destroyed by a tornado 20 March 2013. DISH's only concern was we return their satalite and receiver. They charged him for the full month of service and charged him the cancellation fee for the remaining six months of his contract. The service received is not an issue, however, the continuation of the contract when there is no option to continue the service is an unfair business practice. We have contacted DISH "customer service" multiple times. They transfered us to an "account specialist" we then requested to talk to a supervisor and the account specialist hung up. The last DISH representative we talked to was named Louis - he was again rude and not helpful. I am in the process filing a complaint with the Better Business Bureau, Federal Trade Commission, Consumer Affairs Department and the Missouri Attorney Generals office for conumer protection. I also intend to and highly recommend everyone publish their complaints on Facebook. Pass the information on to friends and recommend they pass it on. All of the above may not generate results, however, through facebook enough consumers can get the word out. DISH does not care about their customers or customer service and is a corporation whose only concern is for their bottom line. You and your friends can help resolve some of the above issues if enough consumers are made aware of issues before they choose the "service" offered by this company.
I will be taking to all of my social networking sites, that Dish is not the answer to any kind of good deals, or customer service.
RECENTLY MY MOTHER, (A 75 YEAR OLD WOMAN) CANCLLED HER DISH SERVICE DUE TO A NEW PROMOTION THAT WAS OFFERED FOR NEW CUSTOMERS AND WOULD HAVE TO DISCONTINUE B4 THE END OF 3 MONTHS IF NOT HAPPY WITH THE SERVICE. SHE WAS TREATED VERY RUDLY BY SOMEONE WHO CALLED HIS SELF THE SUPERVISOR. SHE WAS NEVER TOLD BY REP ON PHONE OR BY THE INSTALLATION TECH THERE WOULD BE A 2 YEAR CONTRACT. WE ASKED IF INITIAL PHONE CALL COULD BE PULLED, SHE HONESTLY BELIEVED THIS WAS SOLEY A PROMO. WHEN ASKED IF THE ISSUE COULD BE ESCALATED TO CORPORATE AND WHAT THEIR PHONE NUMBER WAS AND THE ADDRESS. WE WERE TOLD THEY DID NOT HAVE EITHER AND WOULD HAVE TO FAX TO A OFFICE IN COLORADO WITHOUT GIVEN OUT ANY OTHER INFORMATION. I AGREE NOT ONLY DOES THEIR CUSTOMER SERVICE SUCK BUT THEY DO NOT HAVE THEIR CUSTOMERS BEST INTEREST AT HAND. SHE WAS MANIPULATED INTO SOMETHING SHE NEVER WOULD HAVE GOTTEN IF SHE KNEW THERE WAS AN OBLIGATION FOR 2 YEARS. THIS ISSUE IS BEING CURRENTLY DISPUTED!!
I agree with u a hundred percent they suck
I hate to tell all of you, but none of these companies are any different. I have been a Dish customer for 15 years and I was treated well for a while. All of the content transmitters now care only about attracting new business and they all behave accordingly. Instead of loyalty, it pays to change service every two years now. It is a hassle but it is what they respond to and our non representative government has made it more easy for them. What happened to the days when TV was free? Anyway, they will get theirs soon enough with internet providers and Apple and Google eying the market. In the meantime just change service periodically when it is a benefit to you.
Unfortunatley, I will be joining the "complaint" club. When I first signed up with dish(just last year) I was pretty excited. I couldn't believe the "great rates" that they had compared to the other companies. Next thing you know my supossedly $30.00 bill that I was supposed to have had received, was never around the amount stated above. I would call and ask about the additional charges and nobody could really explain to me what was going on. Sadly, Dish, your employees are inept and very unprofessional. Even the managers that you would think would be more educated and skilled on a managerial level, are not. I have since cancelled with your service and will not reccomend your service to anybody. I am now going to a more internet based form of "television" and it seems to be working great!!!
R.I.P dish, soon enough!
After 15 years of loyal service. No more DISH NETWORK. Their representatives cannot understand English and do not speak English. I work for L.L. Bean doing elevated customer service. If I ever treated any of my customers how I was treated by Dish Network reps, I would be fired on the spot and possibly sued. I do not understand why I have been so stupid all these years, continuing with Dish. SO LONG DISH, YOU HAVE BEEN A ROYAL PAIN IN THE ASS.
first of all I was not happy with the customer service that I experiance with Dish tv. I set an appointment for a time when I got out of work. the guy that was suppose to come out did and came three hours early, he was suppose to have called me before making the trip to my house but call me when he was already there. I work in a city that is 10mins away from my home. I call dish and they reschedule a time for them to come when I got home. when I got home no body was there and no call. I call the office and got to idiots one name john # FLV and superviser name Al # WM4 who would not let me talk to any one that was above them in management. they wasted an hour of my time and wanted me to call back the guy that cae the first time to tell to call his boss to let him come back to my place. and mr supervisor Al was totally rude. I let him know that I was ceritifed in Customer Service and if he worked for me and handle customers the way he would not be working for me. than when I had decided to cancel because of the treatment I called back to talk to a sweet young lady name Jennifer. than the drama continue the next morning with Jerry and than an another manager who end up hanging up on me. when I call the Fl. number that was on my checking accoutn the number was diconnected. than I call another dish ph# and Gilbert was nice enough to give me the right number to take care of my problem with the refund on my card. one more thing is that I had two transation on my credit card one from the state of CO. and on from Fl. went I gave my card to only one people from CO. now I have to say that is fraud do to that my card was given out to a party in Fl that I did not authorize. plus they charge me a $10.00 charge and I didnt even get my service only getting upset because of the customer service. as I can see by the other comments they had the same problem with your customer service too. thanks for messing up my Christmas. I will not recommend you to any of my friends or family I will turn them to direct tv or suddenlink. you also make it hard to submit this comment..
Why is money taken out of my account $570.00 to pay for my daughter bill.My daughter has her own account. So why is dish linking the two accounts together. She has her bill and I have my own. because I am having problems logging in. firstname.lastname@example.orgI never agreed verbal, in writing in any way shape or form to pay for my daughter bill. I asked for a copy in writing where I signed to pay my daughter bill. So far I have not received any such thing and I cannot get an answer out of dish customer service. I am very upset that this has happened, so upset that I am spitting nails that dish customer service is unwilling to look into this matter and correct this matter.I have canceled my automatic payment because of this incident and will cancel my account with the bank so it doesn't happen again.As you can see it says auto pay No but still the money shows as if it were taken from the account.I am asking for the charges to be credited to my account including all late fees.If this can't be fixed then I am contacting the federal attorney general office and won't recommend Dish to family and email@example.com
PLEASE BE CAUTIOUS WITH THESE CROOKED FOLKS. I WAS RELOCATED BY MY JOB AND ADVISED DISH TO COME TO MY NEW RESIDENCE TO RESUME SERVICE , THE SERVICE TECHNICIAN CAME AND SAID HE COULD NOT GET A SIGNAL AND THAT I SHOULD TRY TO MOVE TO ANOTHER APARTMENT OR I WILL HAVE TO PAY 5 $ TO CONTINUE SERVICE UNTIL I RESUME DISH . ARE YOU SERIOUSLY TELLING ME TO PAY YOU $ FOR WHAT ? MOVE TOTHER APARTMENT ?AS IF THAT WASNT ENOUGH I CALLED THE HEADQUARTERS TO ASK WHY I WAS PAYING FOR SOMETHING THEY COULDNT GET ME ,ESPECIALLY WHEN OTHER TENANTS HAVE TTHE SERVICE , THEY SAID BECAUSE YOU VIOLATED THE CONTRACT . WELL SMART BUTS YOU VIOLATED THE CONTRACT BECAUSE YOU DIDNT GIVE ME THE PRODUCT , NOW THEY WANT TO CHARGE ME 120.00 FOR THEM NOT BEING ABLE TO FULFILL THEIR CONTRACT. YOU SHOULD BE PAYING ME 120.00! AINT THAT SOMETHING , BEWARE AND I WILL BE POSTING THIS EVERYWHERE BECAUSE THIS IS SOME CRAP.
Dish Network is terrible! Signed up for service and the Rep messed up my order and I called back to get everything correct and the Supervisor was so Rude I couldn't believe it! His name was Chris, I hope Dish realize they need better customer service because they are bleeding the business...I do not recommend!
I feel bad for company that has employees bad mouth you the way your people do. You have a young man from your Indiana pa office that has nothing nice to say about your company and works for you and steals from you company . His name is Robert C.
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