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Direct TV Corporate Office Headquarters

Direct TV Corporate Office Headquarters
Directv Company
2230 East Imperial Highway
El Segundo, CA 90245 USA
Corporate Phone Number: 1-310-964-5000
Customer Service Number: 1-800-824-9081




49 comments:

  1. 6/14/12

    DirecTV has gone downhill in customer service and the way they alter the truth. What was supposed to be free resulted in a bill of $70+ and canceled service even with their customer protection plan. Better options are DISH and cable.

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    1. i agree. they stink

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    2. DIRECT TV IS CRAP AND LIES; I WAS A NEW CUSTOMER AND ONLY HAD SERVICE FOR 3 MONTHS AT MOST.FIRST BILL WAS NOT RIGHT,SECOND EITHER, I CALLED THE MAIN OFFICE AT 310-964-5000, THEY FIXED THE CHARGES, I PAID WHAT THEY ASKED. INITIALLY I USED MY FRIENDS CREDIT CARD FOR A ONE TIME FEE OF 20.00, THEY TOOK MONEY OFF OF HER CARD, THEY RETURNED IT AFTER MUCH FIGHTING, THEN I TOLD THEM TO DISCONNECT ME, I WAS NOT HAPPY, 2 MONTHS GO BY AND THEY ASK ME TO PAY BILL,IMAGINE THAT THEY ARE BILLING ME FOR SERVICE WHEN THEY HAVE MAILED ME BOXES TO MAIL THEIR EQUIPMENT BACK!!! A MONTH PASSES AND THEY GO TO MY FRIENDS CREDIT CARD NUMBER THAT THEY HAVE HELD AND SAVED,WHICH IS NOT LEGAL. THEY TAKE 26.00 OFF AND PROMISE WHEN I COMPLAIN TO REMOVE HER CARD NUMBER AND THE CHARGE, THEN I FIND THEY REMOVED 560.00 FROM HER CARD AGAIN. AND THE WORST THING IS THAT DIRECT TV HIRES PEOPLE IN MANILLA TO ANSWER THEIR PHONES. SO I MADE COMPLAINT WITH CONSUMER AFFAIRS TO LET THEM KNOW WHAT DIRECT TV DOES AND WHEN THEY OPEN IN A FEW HOURS THEY ARE GONNA HEAR ME AND HER!!!!! DIRECT TV STINKS LIKE SHIT,

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    3. Same thing They stole my money I going to call police

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    4. I Agree with you they are lies thifts and trouble makers. All they want is your money they do not care about you at all. They do not keep they word with you We need to bring them back down to earth. We need to put them to the ground so they can loss money like we do. we need to stop all direct tv services

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    5. Same thing here. Also made payment on line and got confiramiton that bill was paid. I called there "CUSTOMER SERVICE" and 4 people can not answer any question. My payment was made and then reversed for "some reason" once agian customer service could not answer that call. I will NOT give up on the phone with corporate office right now. Talk to a supervisor and now waiting for a manger.

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  2. Well I was assured that I could take an extra week to return my equipment since I was in the hospital with back surgery and they took out 477.00 out of my account, no extra week, and guess what? No one can credit my account - THEY SUCK

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  3. Directv is just awful avoid them at all costs.

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  4. Directv has very bad customer service! I tried to sign up with their service and they charged my card three times. Didnt get service because they couldn't except my card. It took three days to return my money. I called for two days back and forth to my bank and directv tring to get something done. They didn't even try to make things right with me. They could of offered me some free months for their screw up! But they didn't so I'm gonna go to someone else with my cable and internet!!

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  5. Direct TV promises PROMPT customer service. We have had the service for a few years. Yesterday, during the Olympics it stopped. After an hour on the phone with TechSupport, the best they can do is send someone out in a week. Where is the Prompt service? Their service sucks. Seriously considering a change back to cable.

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  6. I'm appalled at how this company's customer service has turned for the worst. I will never ever have this service again.
    We were customers for years and decided to cancel our services, we had direct deposit and we were told that the small balance of $40 would be deducted from the direct deposit. We later find out 4 months later that we are being sent to a collection agency for $40 on a bill we never received. We did not expect a bill as we were told that we were all clear. How do we find this out...we get a call from a collection agency CBE Group that only asks you to verify your address and when you ask them who they represent they won't tell you until you verify your address. Who are these people. I'm sorry but Time Warner....we are sticking with you. I have never ever been so humiliated when calling customer service before. Never again Direct TV....will you get our direct deposits again. You just lost $200 per month on us.

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  7. Directv automatically added NFL ticket without asking me and then shut off my service because I didn't pay for it. Now I have been trying to call them and they won't even talk to me until I pay my bill first. This is just wrong.

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  8. I don't feel that under cover boss help Directv they are so bad, that I hope the Goverment can just close them down .....

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  9. hello my name is melisa it seems to me that we are all having the samiliar problem with directv. directv owes me $388 of a refund and that has not been send to me. everytime i call them is a different story. they say that they send the money all ready. which is not true i wouldnt be calling everyweek for the same reason. i cant get threw them. they have poor customer service and they cant help you in any way. has anyone of you file a lawsuit against them. cause ive been waiting for my refund over 3 months. and im tired of talking to the customer service. and they cannot give me the corporation and they tell me that they dont have a phone nuber.

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  10. Direct Tv is a company with a lot of problems, if the owner wnat to get rich by having poor customer services and not giving customer a second chances when they have problem that is horrible. Mr. President of Direct Tv you can up today but you don't know about tomorrow. Money is not everyhting, having good reviews happy customers is better, think about that.

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  11. I was a customer for one month, lost signal consistantly, service line was on 15-20 min wait loop. Asked to be cancelled, Customer Service rep accepted cancellation WITHOUT PENALTY. Two weeks later when I check about the return of equipment, their story changed, now there were new conditions set, and a $440 PENALTY issued.

    They have a NO change of mind once you have subscribed and actually tried their service. I would recommend to ALL who think of using DirecTV to think again. They show no integrity and their promise is BS.

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  12. I have had one issue after another with Direct Tv I had a bundled package with Verizon. Every month my bill was higher and higher and was told it was Verizon adding extra charges. So I canceled Verizon and a month later my Direct Tv service was interrupted. I called and customer service said we hadn't paid the bill. I was pissed we paid our bill every month to Verizon. She said I had to pay 868.48to restore service. I faxed all my Verizon bills with confirmation of payment. Then I call back now they said yes they were paid but Verizon took all the payments back. Really so u want another almost 900.00. Then I get a notice from my bank today Direct Tv took the money out of my account from when I used my card to pay the 1.00to start service. Direct Tv is a bunch of crooks and rips there customers off. WARNING don't get Direct tv.

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  13. I am absolutely furious. I have been billed for two months for Direct TV through my carrier Verizon Fios. I never requested Direct TV. There is no need for me two have two service providers on the same TV's in my home. I called Direct TV and they were unable to locate an account for me. I requested a supervisor and got hung up on. Im sure they will say the call dropped. Perhaps it's because I never had or requested Direct TV. However they were able to bill my FIOS Account $206.12 for Direct TV Services, for which I am resposible for? Until I can prove that I did not request a the service. I had to submit a claim through Verizon to have it removed. Let's see how long that will take. What a SCAM Direct TV!!! You SUCK!!!

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  14. I believe if everyone of us contact the Better Business Bureau and the FCC they will have to investigate this compny. The are not suppose to go into people's account and steal their money. SO everyone please file a complaint with the BBB in your area as soon as possible and also contact the locate TV news action station and make a complaint. That has worked for me on other companies as large as AT&T.

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    1. they did it to me too!! except, I switched banks so the other account was closed and in the meantime i had my sister pay the bill and they are taking money out of her account now!!!

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    2. This is a marvelous idea i will this because they did me the same way. What about sending this information to the banks who KNOW DIRECT TV are gangsters, dressed up bullies, stealing your money causing financial hardships without any consequences for their illegal actions?

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  15. I will be contacting the FCC & the BBB because my brother is bipolar/MHMR & he called for an extension. The automated system gave him a date of 11/16 for payment, they turned off his services because it really meant that he had to make the payment 11/15. I have even called their corporate office, but they basically just said oh well & they now want the entire bill instead of the amount that was due. This is not acceptable & I will not allow them to take advantage of my brother in this manor!!!!!! I hope that they realize that some of their customers are special needs customer so they need to fix this ASAP!!!

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  16. Just wanted to share my recent Direct TV experience. Had an installer come to the house to install another line into one of the bedrooms - a few days later I noticed that my wedding ring was missing from my jewelry box on my dresser - in the same room the installer had been in - called police, they investigated, no ring found, but what really gets me, is the installation company said that installer would have been the one they would have picked as a thief - always late, complaining about being strapped for cash - and Direct TV's response was too bad unless you can prove it. Really? They cannot do better than that? No internal investigation - no report to file. It just sickens me to know how little they care about their customers.

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    1. DIRECT TV probably pawned your ring to get more equipment out of the pawn shop to do more rip offs!!

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    2. I'm not surprised at all since all they want to hire is ghetto thugs and crackheads straight from "da hood".

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  17. How about on top of all of these bad complaints im a former subcontractor who was fired by a contractor fot directv for refusing to come in and work the corporate routes under a fake tech name he is also running felons under fake names and unless someone of high importance on the corporate side of directv contacts me back via email within the next couple hours at wooten307@gmail.com I will contact a lawyer and I do have the proper documentation to prove all this so if your company wants to avoid a lawsuit you had better contact me

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    1. Did Direct TV reply? If they did i bet they billed you!LOL???

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  18. Does anyone @ direct tv know how to be truthful was told i qualified for the hd boxes and as we went further into getting account setup oh sorry you only qualify for two standard boxes, waiting for money to get back into my account. Going to try dish.

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  19. directv are pirates 30.00 increase with no new proggraming THEY ARE WOORSE THAN PIRATES THEY DONT CARE SRTAY FAR AWAY

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  20. I just called corporate office, these people are a rip off, they quote you a price for one thing and then when you get the bill it's a whole nother price... Then they talk about rebates and how you need to sign up for all kinds of promotional advisement to keep your bill at a low price

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  21. I had an appointment to upgrade....................
    they missed the appointment than they said ni ncancelled the appoitment i said my wife was home all day she took off from work and they never showed up.
    i never seen a company lying the way direct tv does or they employees....................this company has gone down........................need to get a lawyer and sue them for the damages to your roofs they say its a proffesional installation they crazy go to cabble its better

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  22. Direct TV decided to automatically charge me $360 for a football channel that I didn't order, and I didn't want. (fine print - make sure you read it, as they won't refund it). Then, when I couldn't pay it, they shut me off (on Christmas eve - NICE TOUCH!) AND charged me a $200 early termination fee. I still couldn't pay it, so they decided to authorize (WITHOUT MY PERMISSION) a $473.66 payment from my bank account. Which wasn't there. :) Now I'm overdrawn. DISPUTE! I am boycotting Direct TV, and plan to tell anyone that will listen how I've been treated, as I can't speak to a rep., they've closed my account. :O)
    They are using people's debit/credit card information used for a ONE TIME payment, and taking it upon themselves to authorize payments to themselves. ILLEGAL!!!!!
    WHAT A TERRIBLE COMPANY.

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  23. thay are very bad i called to gt the bundle and when the guy came out i got cable and he unhooked my phone and enternet and for 4 days i did not have nothing besides cable then evertime i call thay tell me to call att and thay give me the run around this is crazy its a mess

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  24. I believe if everyone of us contact the Better Business Bureau The are not suppose to go into people's account and steal their money

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  25. direct tv ain't SHIT they sent me a final bill for $88 then they claimed that after they got their recivers back i had pay per views i order that they added to my bill to make it $163 but get this these SOB's said that they were from 2010 and here it is 2013 now ain't that some shit

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  26. A Service Technician came to upgrade, unplugged all tvs, spent an hour dismantling our dish, left and has not been heard from or seen since. We have no tv working. The area supervisor is disrespectful, arrogant, and dismissive. Now the customer service people say it will be another week before someone can reinstall our tvs.
    The worst service of any company worldwide we have ever dealt with. DO NOT USE THEM. They also tore up an
    extra cord in our bonus room, and left the tv in the middle of the room.

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  27. We are stunned at the service (or lack of) in Direct TV. Technician arrived, dismantled our tvs and left our dish lying in back yard, left, never called or returned. The area supervisor promised "first thing in the morning" action,
    refused to follow up, or communicate with us. We have spent hours on phone on evening of 11th and day of 12th.
    Now we're told it will be the 16th before anyone can come. A disgrace! And terribly amazing in customer relations.

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  28. The President of Direct TV,
    Why aren't you doing anything about all of these problems. This is your business and customer service should be at the top of your list. Word of mouth is a very powerful tool it can make or brake you.

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  29. I spoke with a STUPIVISOR on Nov. 1st. She took my payment over the phone using my checking acct. She put the number in wrong and nite they won't let me give them the right number. I know it was wrong
    because today u spoke with someone else and i gave net the last 4 numbers and she said it does nit match. Now you turn my service off because of an error. Then I have to wait 48hr to get a call back. REALLY!. My biggest problem is they set upservice call on yesterday Nov. 8 and this morning I was watching a movie at 2 and my service goes off. The person I spoke with to set up the service call nevertold me there was a problem and this morning at 735 I get a call saying that thy are on the way. Noone noticed that I did not have service. These are the most unaware people I've ever dealt with. They need proper customer service training.

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  30. A slick sales man came to the door when I was not home. Sold a package to an elderly partially deaf woman promised savings and paper bills with the bundle. Apparently if an elderly person needs a paper bill it will cost YOU MORE. Lies lies and more lies. Also left a hole in my vinyl siding and have not had a working phone for 9 days!!!!!
    supposed to save us cost us more in poor or no service

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  31. moving toward the BBB!! The sad part is this is my second round with Direct TV.

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  33. Why don't we all spread the word to boycott DIRECT TV and their underhanded low life techniques? They took my money when services were NEVER given in fact i was with Century link NOT Direct TV. Spread the word to boycott DIRECT TV because of their open non-caring disregard for human rights to spend our hard earned money on what we need to in order to survive.

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  34. Directv made a horrible mistake by replacing the former weather channel with the useless current weather channel. The prior channel was good to do local and long distance planning. Now one goes to other channels to obtain any meaningful weather information. I have been a DIRECTV customer for years and never seen such a glaring mistake for the customer. As a former executive, you must learn the lesson that customer service is paramount in keeping a business and earning a larger profit. My grading for the change is a F-.

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  35. I was overall previously happy with them, but the $70 +/- per month for TV was just too much. I switched to a $50 (1 time) Roku box, and $8 per month Netflix and am very happy. After I canceled my DTV service, I got a bill in the mail for phantom Pay Per View movie I allegedly ordered. Now, $6 is no big deal, but it's the principle of being charged on the back end for something I never used. I have never ordered a PPV, and have thousands of movies at home on disc/digits. After speaking with 2 customer service reps and a supervisor, I was told basically to kick rocks. When I called Corporate Office whoever answered the phone immediately hung up. I will be sending a scathing email.

    Again, it's not the $ amount at issue, it's the principle. The rep said, "Sorry for the inconvenience but we cannot waive that fee." My response was that it's both an inconvenience and THEFT of my property... Grrrr....

    This is terrible customer service, and I have instantly lost all loyalty to DTV for the future all because they charged me and wouldn't waive it for something I never used now that I am a prior customer.

    I would NOT recommend using DTV

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  36. They REFUSE to stop sending me junk mail. I'm NOT a customer, don't want to be, won't ever will be, What a company full of pricks !

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  37. Is anyone with me to start a civil suit my names krystle carter carter.krystle@gmail.com 3473367426

    Metro pcs are liars thiefs and i belueve a FRONTfor something maybe tterrorism but im ready to expose them and done getting ripped off what kind of corperation doesn't have a corperate number a completely bogus company if your with me you have contact information all we need isa. Few ppl to start this and get it going expose metro pcs for they are!!!!

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  38. I always ask if I am speaking to someone in USA, and they say they are located 'off shore', I don't like 'off shore' having my personal info. Plan on changing plans soon.

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