Reach Cracker Barrel Corporate Office 

I purchased a gift card in October 2023 for a dear friend in honor of her 80th birthday. I had not seen her in several years and had an old email. I corrected my mistake and forwarded the new gift card to her. When she and her husband went to use it she was told it could not be honored. I contacted customer service, the manager of the cracker barrel she wanted to use it at, and even corporate headquarters. It is now January 10, 2024, and I still have not received the promised return call regarding this issue.

I made an order last night to be ready by 7:30 am today at the Cracker Barrel on Cedar Creek Rd. Fayetteville, NC. The order was over 20 minutes late and during my wait time, I asked to speak with the manager. The location manager was rude and unprofessional asking do you just wanted a refund or still wanted the order. The manager then said the pineapple was bad so she asked do you wanted a refund. The location manager then said to me do you want to eat bad pineapple. I then said I didn’t want the pineapple and I could just get the rest of my order. The manager said well I just cut up a new pineapple. Again the manager asked if I wanted a refund and I said no, I wanted my order, and the manager then said well it’s not ready. Sales associate Racheal witnessed this unprofessional behavior by the manager. This order was for an office manager’s meeting for accountability and responsibility and this caused me to be late for the office manager’s meeting. This meal cost 130 dollars and it was put in last night and should’ve been a priority for your staff. I also advised the location manager that this meal was for a manager’s meeting and that I was going to be late. My family and I will no longer be going to the Cracker Barrel location on Cedar Creek Rd in Fayetteville, NC due to unprofessional behavior by the location manager. We have never had any issues at your Skibo Rd. location in Fayetteville, NC, or the Dunn, NC location. We have multiple issues with Cedar Creek Rd. Fayetteville, NC location over the past year. This location used to be our favorite location and it’s only 10 miles from our house. Over the past twenty years, this location has had great managers who always made themselves available and always went out of their way to be professional to the customers. This situation needs to be addressed immediately.

I have always had good service until 12/1/2023. They were busy but we ordered carry out because I am handicapped and is hard out especially in the rain. We were told it would be 20 to 30 minutes wait for orders. We waited over an hour and the food was very cold. Eggs bacon and hash brown casserole. Nothing. Was warm. We wasted $20.00 dollars. This was in Greenwood SC. Always had decent service before here.

We were at the Altoona Pa Cracker Barrel a couple of weeks ago and when paying our bill the gift card wouldn’t work! The cashier apologized several times and said to call the number on the card and they would fix it.

My wife and I were just talking about how bad the breakfast was this morning after we ate. Our breakfast was not up to par and wasn’t even that hot. We got there at 7:00 when they opened. The only ones that were in front of us were 8 of Lakelands Finest that actually held the doors open for us as we came in.

I had coffee but I also wanted a Coke since had had been up for a few hours. Well, the Coke was very flat and I told the server that. Her reply was that their Coke is always flat… She suggested that I try a different one instead of Coke. Well, I tried the Dr. Pepper and it was the same way. I told the server and even showed her that there were no bubbles from the carbonation. She just stated that is the way it has always been. You would think that she would have said that I won’t charge you for the Coke, but no way! $3.19 for a glass of very flat flavored water. I think that my time at Cracker Barrel is over, at least for the near future.