Conns Corporate Office Headquarters HQ

195 comments
Conns Corporate Office Headquarters HQ
CONN'S, Inc. Conn's HomePlus
3295 College Street
Beaumont, TX 77701 USA
Corporate Phone Number: 1-409-832-1696
Customer Service Number: 1-877-358-1252
Conns Credit : 1-800-511-5750
Conns.com: 1-866-765-1513
Product Sales: 1-877-472-5422
Service Contracts: 1-877-472-5358
Jobs: 1-888-614-5627
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195 comments:

  1. I was a very loyal customer of Conn's every appliance and electronic we have is from Conn's had a glass door malfunction on a Cabrio top load washer barely had it a little over a year paid for it and bought the extended warranty and they wont fix it even though the tech said it wasn't from abuse on our part.Their manager said it wasn't part of the warranty that we would have to pay 290.00 dollars to have it fixed just doesn't seem right the washer didn't cost much more than you just lost a very loyal customer been doing business with you for 20 years, not anymore.I'm giving my business to Sears from now on

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    1. WORST PLACE EVER!!!!!!!!!!!!!!!!

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    2. Worst Customer Service EVER!

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    3. I was, as many, a loyal Conns customer. It is almost impossible to get a straight answer, and when you do every person has a different ballance. I don't know what is going on, maybe a house cheaning in thier business office and better training. No matter! I will never do business with them again and will warn others against Conn's.

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    4. I WILL never shop at Conns again! I purchased a sofa & love seat about 2 months ago, along with it I purchased the "extended warranty".....What a bunch of BS that is. I have damage to the arm cushion of my sofa and Conns will not fix it. I was told at first that a new cushion was being ordered and sent to me and to call the 800 service number once I received it and they would set up an appt. to repair. I waited 4 weeks and called back and was told there was a computer glitch and the cushion would be re-ordered.......30 mins later I received a call and was told that Conns would not repair my sofa, that the damage was ripped and torn.....duh hince the reason I need a repair! Anyway, it looks like I have to pay for this out of my pocket.....I plan to try and cancel my warranty and possibly get a refund, but I seriously doubt it. This place is terrible.....I will be sure that everyone I know does not shop at Conns.....Hopefully when Nebraska Furniture Mart opens in the Texas are they will go out of business!

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    5. worst customer service ever. having trouble now.. ughhh

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    6. i AGREE worst place ever. They wont fix anything! I bought a front end washer and dryer and since day one I continue to have trouble with it. Bought a warrenty over $500 and in 3 years have had them come out 11 times and they still refuse to replace this piece of crap washer.

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    7. When Mr. Powell was in Charge and Mr. Conn was alive, this was an outstanding business. Mr. Powell brought the 100 year old business from two stores in 1977 to over 30 stores before he retired. He built the business, based on competitive pricing and extreme customer service. Those days are long gone, and it this company sucks. Period. I worked for them in the 1980s during college, but I would spend a nickel with them now.

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    8. We to have been loyal customers for over 18 years...but, never again. Be purchased a living room suit and have had promblems with it from day one. When the service tech came out from Quality Furniture he told basically the furniture was junk, it would be too expensive to repair, and that Conns would be getting back with us. Well, after a couple of weeks we called Conns to find out when the repairs would be made. All we got was the run around from customer service. A month later we called again to find out the warranty would not cover the repairs and they had since voided our warranty.
      No one could give us the reason why the warranty was void, then a floor supervisor said the only reason she could come up with was infestation!!!! The corporate office stated we have a small dog in the pictures the service tech took… although the service tech did not report any infestation the corporate office must had assumed there was and voided the warranty. Our home is less than 5 years old and spotless and our dog is less than 5 lbs. I have since written letters, talked to customer service, floor supervisors, store managers & left several messages for their customer relations person Ms. James with no response. So, I called Paul the service tech with Quality Furniture who said to me…I told you Conn’s would not pay for the repairs the parts would have to be purchased from the same manufacturer that made the furniture and they know it was cheaply made and will more than likely fail again so, if they can find and out than that’s what they’re going to do. Now, all three pieces are broken we can even use the recliner nor the couch due the arms are hanging off because the frame was poorly made.

      So, now we have hired an attorney. I would never reccommend them!

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    9. I'm wondering if it is time to stop being anonymous and get together with a class action suit against them. I bought furniture on Jan 11, they delivered it damaged jan 12, and I have been waiting since then with major run around since. I have kept the furniture covered and the tags are still on, but I bet they don't fix it.

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    10. I can not believe that they have the audacity to charge a restocking fee for products being returned because they are malfunctioning. I have had my computer for 10 DAYS!!! And its the 2nd one. The first one I had to exchange out with in 15 hours because it would not work. Seriously.... I am so frustrated with them. I will NEVER purchase from them again or refer them to anyone. I would strongly advise those searching for appliances, electronics and furniture to not attempt to step foot in their store.

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    11. I want to conns in Dallas a new one. I had a very bad experience, the person who was helping lie to us and the credit manager was very unhelpful. Everybody else was helpful. I mean bad customer service. I lost my business. There is an apology in order. I will call corp tomorrow

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    12. I've been trying to get an issue resolved for over a year and from the incompetent ppl at the corporate office to the local store manager who cannot evidently do his job at a manager. I've reported it to the BBB because this is out of control. You cannot get any assistance past customer service or get names to dept. heads. I went into the store to pay off my account and was convinced to purchase new merchandise, with the sales associate telling me that my $80.74 can be used as a down payment on new merchandise. I went for it and only to find out when I went in mother's day 2013 to make my 1st payment on my new account I was told I had 2 accounts! I began to dispute this through their corporate office and to this day have 20 helpdesk tickets. Their resolution is that I pay all the interest because I did not pay off the balance when I was told it could be added to the new account. NEVER AGAIN WILL I DO BUSINESS WITH THE SE PPL. THE STORE MANAGER BETO CANTU IS NOW ASKING THAT I SEND IN MY OLD CONTRACT BECAUSE HE SAYS THE CONTRACT EXPIRED! WTF??? ARE YOU SERIOUS THEY SHOULD HAVE WHAT THEY GIVE THE CUSTOMER!!!!

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    13. Lisseth Romero gave us worst customer service seems like she didnt have patience and was fustrated ,we just coulndt decide in which product we were gona take, conns should be more strict when hiring sales persons...wont go back phoenix, Az

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    14. When it comes to Customer Service Conn's staff has to be the most Unprofessional, uncaring, lack of knowledge, system support is the worse of the worse. I have better luck with playing the lotto than receiving correct information from Conn's. My 1st call started on 12/5/15. As of today, my washer still has not been repaired. I am transferred between departments with no warning, when supposedly the person I had been speaking with was calling to follow up on my service call. I explained the same issue over and over and over and over again. In addition, representatives state someone will be calling me back which, has not happen once. Which, means false notes are documented stating they attempted to call me back and left a message. Never Happened! I explain this to every representative every time (I) call back and all I get back in return is they will be calling you back. Please DO NOT try and reach there Corporate Office to submit a complaint. That # happens to be "Customer Service". Everyone that has complained about Conn's lack of service should be flooding their Corporate Office in writing. This has to have been the WORST service ever provided by any company I have purchased with. NEVER AGAIN will I purchase from Conn's! NEVER AGAIN

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    15. The sales person Lisseth Romero employee #32472 took a custumer id home and its not the first time she takes it home and im worried about what she could of done with that information ... she also changes the phone number on applications to hers so they can call her and she did the survey to get good ratings..after they call her she goes back to the system and changes back , if they dont fire her i will sue the store soon...im in phoenix arizona investigate her and i want to be anonymous cause i wo there and shebuses te managers password to take out employees from the system while they are trying yo sell...shes doing wrong stuff at work and im a honest worker the manager Jaime Martinez should fire her...breaking policy at best...

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    16. Tonight I attempted to purchase an appliance at the Conns in Austin, located slightly north of Parmer Lane on IH 35. The store was basically devoid of customers. I saw myself & four others without Conns employees shirts. Two of those four non employees were engaged in small talk (not purchase related) with an employee. There were idle employees all over the store. I am obviously recovering from an accident & walk with an obvious limp; not someone who enjoys standing around. I asked for help repeatedly & received none, even though there were idle employees standing around. Worst customer service ever. This is the kind of store that put you in a bad mood. The employees are jerks.

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    17. DO NOT SHOP AT CONN'S!!!!!!!!!!!!!!!!!

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    18. Conns Homeplus in Greensboro, NC Sale person lied about contract and spilt it up into two contracts and now they wont combine the order

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  2. WOW!!! I am having trouble with Conn's about some furniture that we bought. We purchased the extended warranty & can't seem to get the right parts in. I have been dealing with this since Jan. 19!! They have to replace 7 of 9 cushions @ 3 hrs of work a piece!! That's insane. Just replace the furniture!!!!!!! HELP ME!!!!!! I just bought it on Nov. 1, 2011. I shouldn't be having this many problems.

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    1. WORST PLACE EVER!!!!!!!!!!!!!!!!

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    2. my wife & I purchased a mattress & box springs ...& they were found defective by their
      inspector ...now they will not make good & give us store credit so we can upgrade ...they need
      to change their name to Conn Artists...they don't treat their customers Right...

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    3. Don't do it. Do not shop here. . Please don't waste your time and money on these " Conn's "

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    4. We financed a sofa at Conn's on February 14th, 2014. Saturday, February 15th delivery truck artives, gets our sofa half way into our front door, noticed it was scratched and said they could not leave the sofa.
      I went into the store on Monday, February 17th, to select a different sofa, and added an air conditioner to our purchase. Delivery was scheduled for following Saturday. At 9:00 am on Saturday we are told our chaise lounge was damaged during shipping.
      Scheduled delivery for following Saturday. No one ever showed up, I called the store and was told they tried to call the day before (Friday) to schedule delivery. No one called, delivery was already scheduled. They were to call Saturday, day of delivery, to let us know what time to expect them.
      We never received our furniture, and still do not have it. Conns will not return calls, when I did speak to them all they said is, "Sorry you're not 100% satisfied."
      We NEVER received our furniture, of course we're not satisfied.
      Conns has not tried to fix this. All we wanted was a new sofa and A/C. This has turned into a night mare, they have actually blocked me from posting comments on their FB page.

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  3. PLEASE PEOPLE DON'T SHOP AT CONN'S HOPEFULLY THEY WILL GO OUT OF BUSINESS AND PEOPLE WON'T GET THE BULL****** THEY SELL

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    1. WORST PLACE EVER!!!!!!!!!!!!!!!!

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    2. I agree! I purchase a washer last than a year and two ago the washer was leaking water from the bottom. I called them to repair it and so far they have not done anything at all. So I am still waiting for a replacement and I don't know when it will happen, since I am waited two weeks for repair and they did not come, imagine how a long I will wait for a replacement.

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    3. Wow!!! I had no idea this many feel this way about Conn's. Well I've joined the club! I bought accidental insurance on my Tv && told no matter the circumstance it was covered :( TV fell off the mount and according to Conn's it wasn't an accident !! Lol who the hell would wana pay for a broken TV stupid ppl

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    4. Same here. Only my 3 year-old hit the screen with a sippi cup. I'm playing hell trying to get the "accidental" policy to take effect. What a rip off!!! I've bought many things from Conns; not anymore.

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    5. Do not go to conns they do not stand by their product worst customer service ever...

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    6. I agree!!! I bought a washer/dryer set. A year and a half later the pump burst floods my laundry room. The washer is under warranty, so I set up a service call, they come out, state that a part needs to be ordered and will take 3-5 business days. I call on the 6th day because supposedly I have to wait for them to call me (which never happened) but I called them only to find out Samsung has discontinued the part and they have to order it from another vendor. WHAT??!!!! It took you a week to figure that out? So they tell me its going to be another 3-5 business days for the new part to come in. But wait a minute...if its discontinued...who are you getting the part from? So all in all its been going on 3 weeks and now 4 weeks since I had a washer! This is the worst company ever when it comes to Customer Service. The Yes money is to pull in customers because otherwise, I don't think ANY one would purchase from them! BEWARE!

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  4. I have been a very loyal Conn's customer for the last 10 years. I want to make every person aware of the scam that Conn's is now running for their credit customers. I purchased a small TV with 6 months no interest from them. I paid every penny of the amount of the invoice and in the payment book that they sent me. I was notified last night 3/18/12 almost a year to the date of my purchase that I owed an additional $108.00 in late fees and interest on my account. It seems that the salesman at Conn's attached a $16.00 insurance policy on my TV in the fine print contract section and did not ask or tell me about this little detail. Come to find out he was paid additonal commission for this insurance. When I called the Dallas, Texas Conn's manager about this he told me my salesman was no longer employed because of these types of issues. I paid Conn's in full for my purchase. They never informed me of this insurance until a full year later. This is a scam and a con. I would not recommend anyone buying from Conn's.

    Kim Pettigrew

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    1. WORST PLACE EVER!!!!!!!!!!!!!!!!

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    2. I know how you feel I also purchased a 70 inch tv and was never told about the insurance "add on" and a friend of mine told me that if you are a homeowner and have homeowners insurance that you can use that instead of their insurance policy.Now here it is 6 months later and I keep getting harassing calls from their collection dept saying I still owe for the tv and I keep talking to different people and every person has a different balance and keeps telling it will be zeroed out and taken care of!! the bad thing is I thought it was closed out so I bought a refrigerator from them also and if I had known this would happen I never would have bought another thing from them ever again!!!

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  5. I am paying off what i owe at Conn's and never purchasing a single item from there, I have never been this unsatisfied before. The managers one being Danny, which works at the local store by my home has not done a thing to give excellencent customer service!!!! Never receive any call backs for 5 days after they told me they would call me back within 15/30 mins. Was put on hold for several mins at a time. Come to find out after 18 days my item was never even sent to service!!! Contacted the store on the and was given attitude by the manager he said he had no way of contacting anyone from the service dept. That is a bunch of BS!!

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    1. WORST PLACE EVER!!!!!!!!!!!!!!!!

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  6. Conn's is the worst company I have ever dealt with.... It is not even worth my time to tell you the whole story. I would just say NEVER buy from CONN's.

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    1. WORST PLACE EVER!!!!!!!!!!!!!!!!

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    2. I wish I would've read these reviews before I purchased my computer. No sympathy at all.

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  7. WORST PLACE EVER!!!!!!!!!!!!!!!! WORST PLACE EVER!!!!!!!!!!!!!!!! WORST PLACE EVER!!!!!!!!!!!!!!!!

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  8. pissed customerJune 1, 2012 at 12:20 PM

    June1,2012

    I have recieved calls at my place of employment regard a 14.00 insurance plicy I never asked for and after advising them not to call my work #they continue to. I have a home and cell #that they have and yet the call my work # behind some bull I did not even ask for this company is full of shit and I will never buy from them if they were the last place on earth. I called to the so called corporate office and this was to the same reps I been speaking with they kept me on hold then came back and Hung up the phone on me.. I am reporting there ass to the BBB...
    Sorry ass company........

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  9. no longer a conn's customerJune 5, 2012 at 8:05 PM

    I purchased a 55" tv for a total of $1407.24 took it home took it out of the box and it did not have what I wanted. Returned to the store inquired about the return and new purchase. I was told by an incompetent staff of Conn's that I had to be charged a 15% restocking fee and pay the difference of the new tv selected. I pointed out the new selection and we made a deal. I drove home picked up the 55", returned it to the store and selected my 60" to be told they did not have it in stock. The sales associated was so incomptent he did not check to ensure that he had the new selection in stock. The incompetent manager gets involved and informs me that the tv that I selected would be in on Monday and the date of my visit was Saturday. So I agreed to wait until Monday. Well today is Tuesday and I still have no tv and the incompetent sales person doesn't care nor does the resolution department at conn's.

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  10. I used to work for Conn's and hated every day at work. worst place ever

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  11. Their Customer Service Department SUCKS!

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  12. I have been trying to purchase a refrigerator for our department -- a branch of COUNTY government. I have a purchase order in place, WHICH WORKS THE SAME AS CASH. But "corporate" is telling the store personnel that they can't sell to us because we haven't been approved for CREDIT. UNBELIEVABLE INCOMPETENCE FROM THE SALES PERSON ALL THE WAY UP THE CORPORATE LADDER.

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  13. FYI. Conn's new corporate offices located in Woodlands, TX.

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    1. The one in Beaumont is still the corp office. Just because the execs moved......

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    2. You can't get the address or phone number of the corporate office in The Woodlands. They are so ashamed of there products and service department, they moved from Beaumont and do not want to be contacted or have to deal with all the problems. I bought a recliner in 2009 and bought the extended warranty. The chair started coming apart less than 9 months after I bought it. We don't have young children and the chair was never abused. It took 6 visits and over two years and talking to the VP to tell her the chair had literally fell apart to get store credit to replace the chair. I bought a more expensive chair with the warranty again and within 6 months the fabric started to come apart. I have had them out 2 times and they took pictures and after I had to call them several times, they told me the fabric was not covered in the warranty and it is. They just don't want to replace the chair or give me store credit.

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  14. I purchase a refrigerator found out the water filter didnt work . The service guy told us he will order another filter and it will take 7-10 day so we waited and waited it never showed up so I call the customer serv dept(more then once) and they tell me they wasnt going to replace the filter and I havent even had the refrigerator for 30 days and you telling me you cant replace a filter that came with the refrigerator. Conn's is REDICULOUS!! I will deal with Sear's for now on....

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  15. The name says it all. This company is nothing but a scam all around. Big mistake ever shopping there.

    I purchased a refrigerator in July.
    It did not work and delivery driver picked it up.
    Store manager Brent refused to refund down payment money or cancel account.
    Brent refused to bring me a new refrigerator.
    I disputed charge through visa and my attorney and got the money back.
    I filed a claim with the Oklahoma Attorney General and the Consumer Protection Agency.
    After I filed a claim and the Attorney General Contacted the store, a store manager called and said my account has been closed.
    I still receive several calls a day from collections about my account.

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  16. I wish I had reviewed these comments before I made my first Conn's purchase. I would have stayed away! I called the toll free number on my paperwork to talk to someone in customer service and they were extemely rude and did not seem caring at all. If someone know the phone number or e-mail to the head executie of this company please let me know. My son has issues too with Conn's and neither of us will be returning. Brand new store in town....sad.

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