Comfort Suites Corporate Office Headquarters

Comfort Suites Hotels Corporate Office Headquarters
Choice Hotels International, Inc.
10750 Columbia Pike
Silver Spring, MD 20901 USA
Corporate Phone Number: 1-301-592-5000
Fax Number: 1-301-592-6157
Customer Service Number: 1-877-424-6423




29 comments:

  1. on Oct2,2012 at your Hotel in Columbia,SC The maid switched the sheets on our bed and the Hotel Clerk was rude she was watching the Debate while noone was at the desk she called the poliec on me and my family to excort us out mind you we had 3 rooms,and we were suppose to be there for three nights visiting my son at Fort Jackson this was a horrible experience.1540 Daulton DriveColumbia SC,DO NOT STAY THERE.

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  2. THEY TRESPASSED INTO MY ROOM, BLAMED ME FOR STUFF I DID NOT DO, TOOK MY BELONGINGS, AND THEN HAD ME KICKED OUT!!!!

    On December 18, 2012 my fiance and I stayed in the Comfort Suites in Englewood, Colorado off Jefferson ave. Since we had just had a real bad experience at a different hotel, we decided to stay here. the facility was nicer than the other place and things were looking up. but after the first night, we placed the "do not disturb" sign on the door and received a typed letter under the door saying that if we had our sign on the door AFTER 10 am we had to call the front desk, and ask to have our room serviced. We left the room at 11:30 am and took down the sign since it was no longer needed and we didn't need our room serviced. When we returned at 9:30 pm we found a letter on our bed saying, "we serviced your room, but there was stuff all over the bed and room and they were told not to touch personal belongings..." Come to find out some of my personal belongings HAD been touched, and even worse were MISSING!!! When i told the gentleman about what had happened he took down some notes and told me maybe they were just cleaning up trash and so on. If that was the fact then why was there still trash around my room, and cleaning supplies were left on my vanity, like they found something they wanted and ran out. when i talked to the lady at the front desk in the morning they told me that I had misplaced my belongings and they would not do such a thing. When I talked to the manager and she let me get about 3 words out before she started talking over me and telling me to call the police. When the police got there they told me i over stayed my welcome and needed to leave.

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  3. Yeah I am staying at the Comfort Suites In Carmel, Indiana. And they never pick up their phone. The lady at the front desk doesnt even know how make room keys. She called me a bitch several times. Dont stay there its not worth it! They have terrible everything. There is not one thing that I can say good about it.

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  4. My family and I went to visit my granddaughter and stayed at the Biddeford,Maine Comfort Suites back in November 2012. I had reserved two rooms for my family and me for two nights. One room the rate was $129. + tax per night total of which was to be $258. + tax., and the other room I was supposed to be charged $79.+tax for the two nights. this room was discounted to that price through a certificate which I purchased and paid for through a promotional program Comfort Suite, Biddeford was taking part in. When I checked out, I had a bad cold with cough and watery eyes and did not notice the charge on the discounted room(and also, had not been asked to sign the credit card receipt). After checking the receipt at home in Conn. I noticed the charge was for $129.99 instead of the $79.+. I tried contacting the manager on three different dates, and she did not take my calls or return my calls. This is what I call highway robbery, and warn you all out there to be extremely careful. If this is the way Comfort Suites is going to operate, then they should know that there are other hotels that would gladly accept my money at an honest rate and not steal from a retired senior citizen living on a fixed income. Shame on you Comfort Suites, Biddeford, Maine.

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  5. I had an incident where I stayed in a hotel where they claimed I smoked in the room and charged my card a 100bucks extra. I called managment she claims that there were ashes on the toilet seat which I had just used the restroom! So I talked to her manager and he said we would work something out and the regular manager said if HE was ok working something she was ok with it. She never contacted me back intead she went out of town for a week and I made my room reservations for the room I was suppose to be comped for. I checked in had a great time and Low and Behold I was charged an ADDITIONAL 85 bucks! for the room I used this weekend WTF!!!!!! Then I get a call that said oh we're sorry but we desided to charge you anyway. WTF!!!! AGAIN!!! hey guys thanks for robbing me and stealing from me and my kid who's birthday it is and you charging me caused an over draft and I can't get him a present!!!! I will NEVER stay at your placesssssss EVER again and this is coming from a regular!!! As the person above me said there are OTHER hotels that would gladly accept my money! Even if i do pay a small amout more it's WORTH IT!

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  6. I had an inccedent where me my husband and child stayed in a hotel in turlock ca when we checked in they put a hold on 300$ of mine. When we checked out the kept 412.60 because they said we smoked in the room and I startred my time of the month on the bed . What are we supposed to do. My husband smoked outside not in the room we have a child and dont smoke around our child. This hotel is money hungry and just want to take u on a ride for your money. Well im not going to let them dobthis to me I will do what I can to get my money back even if it means taking them to small claims.

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  7. There is a head housekeeper in the comfort suite in monroeville pa that has drug problems crack and weed and i notified them several times about stephanie and yet she is still working there !!!! i guess they dony care about the reputation that is puts on them!

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  8. I would like to compliment one of your employees for GENUINE HOSPITALITY, Marissa in san Marcos Texasl. Thank you Marissa.

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  9. I would like to compliment an employee in Lufkin,Tx. Staci in Lufkin,Tx...Thank you for your genuine hospitality and services. Thank you Staci.

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  10. Just stayed at comfort suiets in harvey louisana, and my stay was HORRIBLE!!! After checking in and inspecting my room, I found that the bathroom was discusting with poop stains around the toilet, the bathroom shower looked like it hadn't been cleaned in weeks, the floors were extreemly dirty, the sheets and bed spread had stains all over it and the couch was nasty as well. Called the front desk and they had someone come clean the room then later that night there were ants in the bathroom. Called the front desk again and I was moved to another room but was advised that I could only have that room for one night. WTH!! After moving into another room, it was ok but not good. The lights and tv went out, I thought it was a power outage but lights were still on in the hallway, called the front desk and they advised me the breaker went out. Horrible visit, and do u think they gave me credit for the vistit. Hell no they didn't

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  11. I am very anger with the outcome of my stay at the comfort suits in Monroeville, Pa. The charge me 195.00 for the hottub room. ok?? Yeah, no hot water, not even in the bathroom. Where the tv in the hottub room, IT WAS STOLEN. The main tv, didn't work. The wallpaper was falling off the walls. I stayed there in the same room 3 years ago. It was amazing, not this time though! I will not go back. I reported all of this on top of it, they said they would give me 50 bucks back. I said ok, that's fine. I walk out to my car, the a$$holes take 50 MORE DOLLARS TAKEN OUT OF MY ACCOUNT. Sooo you take 50 more out... for charging me for a shitty room. Thanks for nothing, never going back there again

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  12. On the nights of June 3 and 4 my friend and I stayed at the Comfort Suites Airport in Jacksonville, Florida. We were in town so that my friend could attend her daughters graduation from a local high school. I was there to help care for her 11 year old autistic son. The staff was so kind and helpful. Upon check in, we were given a room conveniently located on the first floor, extra large, and as far from the other guests as we could get. No, the guests were not the problem, we were. You see, Noah, the 11 year old, gets quite loud and excited about life, especially staying in hotels and especially ones with pools. Noah had a fabulous time. Tina, the person who checked us in, was also there in the morning when we went to the pool. Even though Noah was a bit upset when we had to get out of the pool, Tina was there offering words of encouragement and extra towels. Tina and the other staff members were wonderful. Never did we feel that we were a problem or an imposition to anyone. Thank you to everyone that worked with us at Comfort Suites Airport in Jacksonville, Florida.

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  13. Bedbugs hummelstown room 304. And the rerented it. Guess they disnt believe me

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  14. I stayed in Oilve Branch, Miss. Room#304 on July 3rd & 4th. July 4th I woke several times felt like something was bitting me. The morning of the 5th I woke up and had red dots(bite marks) on both legs.
    1) Some type of bites???? After complaining to night clerk, Manager(what a joke)walked in. I told her she was the person I needed to talk too. She walked by me went to the back and sent the night clerk out to handle the situation.
    2) July 4th beds were not made on and no clean linens. Dirty linens still laying in floor.
    3)July 3rd through morning of July 5th Cheerios and coffe cups in stair well between floors.
    4) Manager/Drector of Sales was rude and DID NOT tell the truth about double queen room rates.
    Both children play travel sports this weekend made 8 weekends since the end of school ball.
    I WILL NEVER STAY IN ANOTHER COMFORT SUITES!!!!!!!!

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  15. My wife a reservation for July 9, 2013 to July 13, 2013 for the Comfort Suites in Indianapolis, IN. Approximately 2 weeks prior to the dates she cancelled the 9th of July and made it from the 10th to the 13th, when we arrived on July 10th they took out the 9th on our credit card and cancelled our entire reservation. We found another hotel and today comfort suites charged over $393.00 for the entire stay and we now we have no money to get back to Michigan. Do not reserve any rooms in comfort suites anywhere.

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  16. Comfort Suites has some good hotels, but the poorly operated ones outweigh the few good ones that are out there. They use bait and switch tactics with room rates, especially in resort areas, and will overcharge your credit card with one rate after quoting a lesser one. I have personally stayed at the Comfort Suites in West Ocean City, MD on several occasions, but each time they have overcharged my card, prompting me to call back and dispute it. They did this a 3rd time just last week, when they charged my card for $300 for ONE night when I didn't even stay there! On top of that they had re-let the room to another guest and charged me as well!!! I have decided to report them to the local BBB and also write a letter to corporate headquarters. I travel frequently, but needless to say I will be using other hotels than Comfort Suites rather than be pilfered again!

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  17. I reserved four rooms in the Comfort Suites in Hebron KY for June 21 and again for June 29, using their stay and fly promotion. The woman at the front desk was very nice during check-in. I paid for all four rooms with cash, even though they were guaranteed with my credit card. We stayed that night in very nice, clean, comfortable rooms. The hotel shuttle took us to the airport at 5:00am the next morning. Upon on our return on June 29, we returned to the hotel at midnight. Again, I paid with cash upon our return for all four rooms. We slept that night, had breakfast the next morning, then left. My first phone conversation with the clerk was later on the afternoon of June 30 after I returned home. My roommate had left her cell phone charger in the room. I contacted the clerk to see if it could be sent to my home. She said that the manager would have to handle that the next day, but they would look for the charger. On Monday, July 1, I spoke to Julie, the manager, about the charges to send the charger to my address and gave authorization for the mailing charges to be put on my credit card. No problem. The next day, July 2, I called to say that charges had been added to my credit card from the first visit because the clerk failed to charge us correctly. Since she knew that we had paid cash and were still on the premises when the charges were added to my credit card, it was reasonable for her to contact me to ask me to return to the desk to correct the charges. I would have gladly done so. The manager was unavailable at that time. I told the clerk that I needed to speak to the manager or I was going to dispute the charges. I called back on Thursday after the manager failed to call me (the clerk said she would call me) to ask her about the charges. She then told me that she was just about to call me to tell me that young men in one of our rooms had damaged the bathroom door and it had to be replaced. Funny that she didn't mention that to me when we spoke on Monday, but then I hadn't complained about credit card charges. In the credit card dispute, she stated that one of the young men put his fist through the door. If anyone did something like that, they would have scratches, or bruises, or swelling on their hand as a result. None of the young men had any of these. At the present time, my credit cared has called the charge valid, but I am presenting more information to them. It has become my word against hers. I know that none of my young men caused the damage, but I cannot prove it. She declares that they did, but cannot produce any definitive proof that they did. This could have happened when another guest stayed, or it could have happened accidentally by housekeeping. In any case, the manager spoke with my travel agent, telling the travel agent that she felt that one of the young men did it, and she would call me to talk to me. She never made the call. This was before I disputed the action through my credit card. I consider the accusation without basis and deliberately vindictive since she also said that she was going to remove both of the lesser charges that I originally complained about, but has not. I love staying at Comfort Suites and have never had a problem, but I will never stay at the one in Hebron KY again. The management is the sole reason for my decision. Everything else about the hotel was exemplary.

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  18. I WILL NEVER STAY AT COMFORT SUITES HOTEL AGAIN! I STAYED AT THE COMFORT SUITES IN PINEVILLE,NC AND EXPERIENCED NOT ONLY POOR CUSTOMER SERVICE BY MANAGEMENT, IN ADDITION HAD TO DEAL WITH MOLD IN THE ROOMS, CRACKED/CHIPPED TILES, SOILED CARPETING, ETC. TO BE CONSIDERED A SUITE IS LUDICRIS!!!! THE HOTEL WREAKED OF SMELLS!!!!

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  19. Stayed at Comfort Suites three nights at Bradley- Bourbonnais Illinois. Fiberglass tub surround had soap scum running down the walls from previous users, moldy shower curtain and disgustingly dirty tub floor. Room door had been repaired, looks like from a break in. Carpet was so dirty I kept my shoes on the entire time. My traveling companions had the same problems with their room being dirty, and they asked for a new room. One became available the next night. Same problems ! Never stay there....

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  20. Do not stay at the Edwardsville Il hotel, it is filthy with mold in the bathroom and heating and air unit. No water pressure plus the water is not conditioned. the cable tv is by pirate systems, nobody knows what channels are what. and they have no help. It is way over priced!!!!

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  21. Comfort Suites Thousand Oaks Cove Memphis is NASTY IT HAS BED BUGS AND ROACHES, AND ITS ALSO USED AS A PAY BY THE HOUR FOR HOOKERS AND DRUG DEALERS. THE MAMAGERS KNOW WHATS GOING ON AND THEY DONT DO OR SAY ANYTHING. THE BEDS ARE FULL OF BED BUG AND BED BUG EGGS, AND WHEN YOU TELL THEM THE MANAGER SAID I'LL HAVE TO GET SOMEONE IN HERE ON MONDAY TO INVESTIGATE WEATHER OR NOT ITS BED BUGS, THEY PUT US IN ANOTHER ROOM AND THEN RENTED THE OTHER ROOM BACK OUT TO SOMEONE WITH OUT TELLING THEM ABOUT THE BED BUGS. I WOULD NEVER EVER SEND ANYONE HERE TO STAY I WOULD RATHER SLEEP ON THE STREET THEN IN THIS PLACE. AND ON TOP OF IT THEY NEVER OFFERED ANY OF MY MONEY BACK.

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  22. my husband and i went to ferandina beach for our honeymoon on nov23 2013 we both got bad sick after getting in the hotel the manager was rude about it we neither one drink but he tried to say it was from us drinking are my anixety i got sick right after we got there and we ask to moved to another room so he moved us then my husband began to get sick also so it had to be something at the hotel as we was fine until we got there it ruined our honeymoon and we left at 3 in the morning pooring sweat and feeling as if we couldnt breath after we left the hotel we started breathing better i think its very unfair to us our one special night was ruined

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  23. I stayed at the comfort suites in Tamarac, FL 1st they assigned me a room that the key didn't work 2nd they assigned me another room that was occupied by someone else. Finally they assigned me a room that was available and the key worked but after I checked out they billed my credit card for an additional $150.00 saying I smoked in a non-smoking room. I don't smoke never smoked. I contacted the manager and she told me she cant do anything about it and cant refund me my money. I WILL NEVER STAY AT A COMFORT SUITES AGAIN.

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  24. I WORKED as a housekeeper at comfort suites in Brandon FL. And let me tell you, every single thing everyone is complaining about here is TRUE. They charge people saying they stole something or smoked in the rooms. I've seen so many unhappy people there. It upsets me cause I was truly a genuine housekeeper. I did my job and did it well and got treated like crap from the other customers all because of something I didn't even do.

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  25. Jan 28th stayed at the Comfort Suites in Cumming (GA 030). Had a verbal agreement with the manager for a $99 fee Per night. I was currently buidling a resturant in the area and would need to stay periodly for the job. on 1/29 we in georgia had a awful snow storm and the city closed down. The manager increased our rate to $140.00 and refused to honer our agreement and stated that he could do what he wanted. At that point I was stuck. Will never use the Comfort suites again. next day my boss an I went doun the street and found another hotel and the will get the business. We will be building for at least 10 weeks and would have needed severals room in that time. So I hope the extra money they gouged from us was worth it.

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  26. Watertown NY stayed two nights two different rooms As we entered room there was a strong odor coming from the shower drain, maintenance new what the problem was and within 2 minutes it was fine second night different room same scenario only couldn't get maintenance to come , had to put wet facecloths over drain in shower to stop smell
    Feb 1 and 2 2014 Front counter not helpful

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  27. An obvious problem within the drain system / perhaps there is something housekeeping could pour down drain after cleaning room (not sure) Just know it smelt like someone farted before we entered room

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  28. I just got off of the phone with Taylor in New Iberia, LA. This hotel chain must give employees Customer Service Skills. I will never put my employees at this hotel again even if I have to pay more

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  29. My boyfriend and I booked a hotel stay for homecoming weekend at our college. We also had some friends staying in the hotel that night. After returning for the night, our friend informed us that he was able to tell the front desk our information and gained access to our room to get leftover food from dinner. Although we knew him and nothing was stolen from our room I found it to be completely inappropriate that the front desk just gave him a key because he knew a room number and name on the room. No ID was checked or secruity question was asked- she just gave him they key. The late night attendant was extremly rude about the situation as well. She responded that I need to take it up with her boss... she then turned her head and continued to play on facebook on the office computer- not the front desk. Not only did I have vaulables in the room, but what if I had been alone in the room or showering. It is terrifying to be walked in on unexpectedly. The manager informed me this was proper policy. CRAZY POLICY!

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