COH Corporate Search

Comfort Suites Corporate Office Headquarters

Comfort Suites Hotels Corporate Office Headquarters
Choice Hotels International, Inc.
10750 Columbia Pike
Silver Spring, MD 20901 USA
Corporate Phone Number: 1-301-592-5000
Fax Number: 1-301-592-6157
Customer Service Number: 1-877-424-6423




44 comments:

  1. on Oct2,2012 at your Hotel in Columbia,SC The maid switched the sheets on our bed and the Hotel Clerk was rude she was watching the Debate while noone was at the desk she called the poliec on me and my family to excort us out mind you we had 3 rooms,and we were suppose to be there for three nights visiting my son at Fort Jackson this was a horrible experience.1540 Daulton DriveColumbia SC,DO NOT STAY THERE.

    ReplyDelete
  2. THEY TRESPASSED INTO MY ROOM, BLAMED ME FOR STUFF I DID NOT DO, TOOK MY BELONGINGS, AND THEN HAD ME KICKED OUT!!!!

    On December 18, 2012 my fiance and I stayed in the Comfort Suites in Englewood, Colorado off Jefferson ave. Since we had just had a real bad experience at a different hotel, we decided to stay here. the facility was nicer than the other place and things were looking up. but after the first night, we placed the "do not disturb" sign on the door and received a typed letter under the door saying that if we had our sign on the door AFTER 10 am we had to call the front desk, and ask to have our room serviced. We left the room at 11:30 am and took down the sign since it was no longer needed and we didn't need our room serviced. When we returned at 9:30 pm we found a letter on our bed saying, "we serviced your room, but there was stuff all over the bed and room and they were told not to touch personal belongings..." Come to find out some of my personal belongings HAD been touched, and even worse were MISSING!!! When i told the gentleman about what had happened he took down some notes and told me maybe they were just cleaning up trash and so on. If that was the fact then why was there still trash around my room, and cleaning supplies were left on my vanity, like they found something they wanted and ran out. when i talked to the lady at the front desk in the morning they told me that I had misplaced my belongings and they would not do such a thing. When I talked to the manager and she let me get about 3 words out before she started talking over me and telling me to call the police. When the police got there they told me i over stayed my welcome and needed to leave.

    ReplyDelete
  3. Yeah I am staying at the Comfort Suites In Carmel, Indiana. And they never pick up their phone. The lady at the front desk doesnt even know how make room keys. She called me a bitch several times. Dont stay there its not worth it! They have terrible everything. There is not one thing that I can say good about it.

    ReplyDelete
  4. My family and I went to visit my granddaughter and stayed at the Biddeford,Maine Comfort Suites back in November 2012. I had reserved two rooms for my family and me for two nights. One room the rate was $129. + tax per night total of which was to be $258. + tax., and the other room I was supposed to be charged $79.+tax for the two nights. this room was discounted to that price through a certificate which I purchased and paid for through a promotional program Comfort Suite, Biddeford was taking part in. When I checked out, I had a bad cold with cough and watery eyes and did not notice the charge on the discounted room(and also, had not been asked to sign the credit card receipt). After checking the receipt at home in Conn. I noticed the charge was for $129.99 instead of the $79.+. I tried contacting the manager on three different dates, and she did not take my calls or return my calls. This is what I call highway robbery, and warn you all out there to be extremely careful. If this is the way Comfort Suites is going to operate, then they should know that there are other hotels that would gladly accept my money at an honest rate and not steal from a retired senior citizen living on a fixed income. Shame on you Comfort Suites, Biddeford, Maine.

    ReplyDelete
  5. I had an incident where I stayed in a hotel where they claimed I smoked in the room and charged my card a 100bucks extra. I called managment she claims that there were ashes on the toilet seat which I had just used the restroom! So I talked to her manager and he said we would work something out and the regular manager said if HE was ok working something she was ok with it. She never contacted me back intead she went out of town for a week and I made my room reservations for the room I was suppose to be comped for. I checked in had a great time and Low and Behold I was charged an ADDITIONAL 85 bucks! for the room I used this weekend WTF!!!!!! Then I get a call that said oh we're sorry but we desided to charge you anyway. WTF!!!! AGAIN!!! hey guys thanks for robbing me and stealing from me and my kid who's birthday it is and you charging me caused an over draft and I can't get him a present!!!! I will NEVER stay at your placesssssss EVER again and this is coming from a regular!!! As the person above me said there are OTHER hotels that would gladly accept my money! Even if i do pay a small amout more it's WORTH IT!

    ReplyDelete
  6. I had an inccedent where me my husband and child stayed in a hotel in turlock ca when we checked in they put a hold on 300$ of mine. When we checked out the kept 412.60 because they said we smoked in the room and I startred my time of the month on the bed . What are we supposed to do. My husband smoked outside not in the room we have a child and dont smoke around our child. This hotel is money hungry and just want to take u on a ride for your money. Well im not going to let them dobthis to me I will do what I can to get my money back even if it means taking them to small claims.

    ReplyDelete
  7. There is a head housekeeper in the comfort suite in monroeville pa that has drug problems crack and weed and i notified them several times about stephanie and yet she is still working there !!!! i guess they dony care about the reputation that is puts on them!

    ReplyDelete
  8. I would like to compliment one of your employees for GENUINE HOSPITALITY, Marissa in san Marcos Texasl. Thank you Marissa.

    ReplyDelete
  9. I would like to compliment an employee in Lufkin,Tx. Staci in Lufkin,Tx...Thank you for your genuine hospitality and services. Thank you Staci.

    ReplyDelete
  10. Just stayed at comfort suiets in harvey louisana, and my stay was HORRIBLE!!! After checking in and inspecting my room, I found that the bathroom was discusting with poop stains around the toilet, the bathroom shower looked like it hadn't been cleaned in weeks, the floors were extreemly dirty, the sheets and bed spread had stains all over it and the couch was nasty as well. Called the front desk and they had someone come clean the room then later that night there were ants in the bathroom. Called the front desk again and I was moved to another room but was advised that I could only have that room for one night. WTH!! After moving into another room, it was ok but not good. The lights and tv went out, I thought it was a power outage but lights were still on in the hallway, called the front desk and they advised me the breaker went out. Horrible visit, and do u think they gave me credit for the vistit. Hell no they didn't

    ReplyDelete
  11. I am very anger with the outcome of my stay at the comfort suits in Monroeville, Pa. The charge me 195.00 for the hottub room. ok?? Yeah, no hot water, not even in the bathroom. Where the tv in the hottub room, IT WAS STOLEN. The main tv, didn't work. The wallpaper was falling off the walls. I stayed there in the same room 3 years ago. It was amazing, not this time though! I will not go back. I reported all of this on top of it, they said they would give me 50 bucks back. I said ok, that's fine. I walk out to my car, the a$$holes take 50 MORE DOLLARS TAKEN OUT OF MY ACCOUNT. Sooo you take 50 more out... for charging me for a shitty room. Thanks for nothing, never going back there again

    ReplyDelete
  12. On the nights of June 3 and 4 my friend and I stayed at the Comfort Suites Airport in Jacksonville, Florida. We were in town so that my friend could attend her daughters graduation from a local high school. I was there to help care for her 11 year old autistic son. The staff was so kind and helpful. Upon check in, we were given a room conveniently located on the first floor, extra large, and as far from the other guests as we could get. No, the guests were not the problem, we were. You see, Noah, the 11 year old, gets quite loud and excited about life, especially staying in hotels and especially ones with pools. Noah had a fabulous time. Tina, the person who checked us in, was also there in the morning when we went to the pool. Even though Noah was a bit upset when we had to get out of the pool, Tina was there offering words of encouragement and extra towels. Tina and the other staff members were wonderful. Never did we feel that we were a problem or an imposition to anyone. Thank you to everyone that worked with us at Comfort Suites Airport in Jacksonville, Florida.

    ReplyDelete
  13. Bedbugs hummelstown room 304. And the rerented it. Guess they disnt believe me

    ReplyDelete
  14. I stayed in Oilve Branch, Miss. Room#304 on July 3rd & 4th. July 4th I woke several times felt like something was bitting me. The morning of the 5th I woke up and had red dots(bite marks) on both legs.
    1) Some type of bites???? After complaining to night clerk, Manager(what a joke)walked in. I told her she was the person I needed to talk too. She walked by me went to the back and sent the night clerk out to handle the situation.
    2) July 4th beds were not made on and no clean linens. Dirty linens still laying in floor.
    3)July 3rd through morning of July 5th Cheerios and coffe cups in stair well between floors.
    4) Manager/Drector of Sales was rude and DID NOT tell the truth about double queen room rates.
    Both children play travel sports this weekend made 8 weekends since the end of school ball.
    I WILL NEVER STAY IN ANOTHER COMFORT SUITES!!!!!!!!

    ReplyDelete
  15. My wife a reservation for July 9, 2013 to July 13, 2013 for the Comfort Suites in Indianapolis, IN. Approximately 2 weeks prior to the dates she cancelled the 9th of July and made it from the 10th to the 13th, when we arrived on July 10th they took out the 9th on our credit card and cancelled our entire reservation. We found another hotel and today comfort suites charged over $393.00 for the entire stay and we now we have no money to get back to Michigan. Do not reserve any rooms in comfort suites anywhere.

    ReplyDelete
  16. Comfort Suites has some good hotels, but the poorly operated ones outweigh the few good ones that are out there. They use bait and switch tactics with room rates, especially in resort areas, and will overcharge your credit card with one rate after quoting a lesser one. I have personally stayed at the Comfort Suites in West Ocean City, MD on several occasions, but each time they have overcharged my card, prompting me to call back and dispute it. They did this a 3rd time just last week, when they charged my card for $300 for ONE night when I didn't even stay there! On top of that they had re-let the room to another guest and charged me as well!!! I have decided to report them to the local BBB and also write a letter to corporate headquarters. I travel frequently, but needless to say I will be using other hotels than Comfort Suites rather than be pilfered again!

    ReplyDelete
  17. I reserved four rooms in the Comfort Suites in Hebron KY for June 21 and again for June 29, using their stay and fly promotion. The woman at the front desk was very nice during check-in. I paid for all four rooms with cash, even though they were guaranteed with my credit card. We stayed that night in very nice, clean, comfortable rooms. The hotel shuttle took us to the airport at 5:00am the next morning. Upon on our return on June 29, we returned to the hotel at midnight. Again, I paid with cash upon our return for all four rooms. We slept that night, had breakfast the next morning, then left. My first phone conversation with the clerk was later on the afternoon of June 30 after I returned home. My roommate had left her cell phone charger in the room. I contacted the clerk to see if it could be sent to my home. She said that the manager would have to handle that the next day, but they would look for the charger. On Monday, July 1, I spoke to Julie, the manager, about the charges to send the charger to my address and gave authorization for the mailing charges to be put on my credit card. No problem. The next day, July 2, I called to say that charges had been added to my credit card from the first visit because the clerk failed to charge us correctly. Since she knew that we had paid cash and were still on the premises when the charges were added to my credit card, it was reasonable for her to contact me to ask me to return to the desk to correct the charges. I would have gladly done so. The manager was unavailable at that time. I told the clerk that I needed to speak to the manager or I was going to dispute the charges. I called back on Thursday after the manager failed to call me (the clerk said she would call me) to ask her about the charges. She then told me that she was just about to call me to tell me that young men in one of our rooms had damaged the bathroom door and it had to be replaced. Funny that she didn't mention that to me when we spoke on Monday, but then I hadn't complained about credit card charges. In the credit card dispute, she stated that one of the young men put his fist through the door. If anyone did something like that, they would have scratches, or bruises, or swelling on their hand as a result. None of the young men had any of these. At the present time, my credit cared has called the charge valid, but I am presenting more information to them. It has become my word against hers. I know that none of my young men caused the damage, but I cannot prove it. She declares that they did, but cannot produce any definitive proof that they did. This could have happened when another guest stayed, or it could have happened accidentally by housekeeping. In any case, the manager spoke with my travel agent, telling the travel agent that she felt that one of the young men did it, and she would call me to talk to me. She never made the call. This was before I disputed the action through my credit card. I consider the accusation without basis and deliberately vindictive since she also said that she was going to remove both of the lesser charges that I originally complained about, but has not. I love staying at Comfort Suites and have never had a problem, but I will never stay at the one in Hebron KY again. The management is the sole reason for my decision. Everything else about the hotel was exemplary.

    ReplyDelete
  18. I WILL NEVER STAY AT COMFORT SUITES HOTEL AGAIN! I STAYED AT THE COMFORT SUITES IN PINEVILLE,NC AND EXPERIENCED NOT ONLY POOR CUSTOMER SERVICE BY MANAGEMENT, IN ADDITION HAD TO DEAL WITH MOLD IN THE ROOMS, CRACKED/CHIPPED TILES, SOILED CARPETING, ETC. TO BE CONSIDERED A SUITE IS LUDICRIS!!!! THE HOTEL WREAKED OF SMELLS!!!!

    ReplyDelete
  19. Stayed at Comfort Suites three nights at Bradley- Bourbonnais Illinois. Fiberglass tub surround had soap scum running down the walls from previous users, moldy shower curtain and disgustingly dirty tub floor. Room door had been repaired, looks like from a break in. Carpet was so dirty I kept my shoes on the entire time. My traveling companions had the same problems with their room being dirty, and they asked for a new room. One became available the next night. Same problems ! Never stay there....

    ReplyDelete
  20. Do not stay at the Edwardsville Il hotel, it is filthy with mold in the bathroom and heating and air unit. No water pressure plus the water is not conditioned. the cable tv is by pirate systems, nobody knows what channels are what. and they have no help. It is way over priced!!!!

    ReplyDelete
  21. Comfort Suites Thousand Oaks Cove Memphis is NASTY IT HAS BED BUGS AND ROACHES, AND ITS ALSO USED AS A PAY BY THE HOUR FOR HOOKERS AND DRUG DEALERS. THE MAMAGERS KNOW WHATS GOING ON AND THEY DONT DO OR SAY ANYTHING. THE BEDS ARE FULL OF BED BUG AND BED BUG EGGS, AND WHEN YOU TELL THEM THE MANAGER SAID I'LL HAVE TO GET SOMEONE IN HERE ON MONDAY TO INVESTIGATE WEATHER OR NOT ITS BED BUGS, THEY PUT US IN ANOTHER ROOM AND THEN RENTED THE OTHER ROOM BACK OUT TO SOMEONE WITH OUT TELLING THEM ABOUT THE BED BUGS. I WOULD NEVER EVER SEND ANYONE HERE TO STAY I WOULD RATHER SLEEP ON THE STREET THEN IN THIS PLACE. AND ON TOP OF IT THEY NEVER OFFERED ANY OF MY MONEY BACK.

    ReplyDelete
  22. my husband and i went to ferandina beach for our honeymoon on nov23 2013 we both got bad sick after getting in the hotel the manager was rude about it we neither one drink but he tried to say it was from us drinking are my anixety i got sick right after we got there and we ask to moved to another room so he moved us then my husband began to get sick also so it had to be something at the hotel as we was fine until we got there it ruined our honeymoon and we left at 3 in the morning pooring sweat and feeling as if we couldnt breath after we left the hotel we started breathing better i think its very unfair to us our one special night was ruined

    ReplyDelete
  23. I stayed at the comfort suites in Tamarac, FL 1st they assigned me a room that the key didn't work 2nd they assigned me another room that was occupied by someone else. Finally they assigned me a room that was available and the key worked but after I checked out they billed my credit card for an additional $150.00 saying I smoked in a non-smoking room. I don't smoke never smoked. I contacted the manager and she told me she cant do anything about it and cant refund me my money. I WILL NEVER STAY AT A COMFORT SUITES AGAIN.

    ReplyDelete
  24. I WORKED as a housekeeper at comfort suites in Brandon FL. And let me tell you, every single thing everyone is complaining about here is TRUE. They charge people saying they stole something or smoked in the rooms. I've seen so many unhappy people there. It upsets me cause I was truly a genuine housekeeper. I did my job and did it well and got treated like crap from the other customers all because of something I didn't even do.

    ReplyDelete
  25. Jan 28th stayed at the Comfort Suites in Cumming (GA 030). Had a verbal agreement with the manager for a $99 fee Per night. I was currently buidling a resturant in the area and would need to stay periodly for the job. on 1/29 we in georgia had a awful snow storm and the city closed down. The manager increased our rate to $140.00 and refused to honer our agreement and stated that he could do what he wanted. At that point I was stuck. Will never use the Comfort suites again. next day my boss an I went doun the street and found another hotel and the will get the business. We will be building for at least 10 weeks and would have needed severals room in that time. So I hope the extra money they gouged from us was worth it.

    ReplyDelete
  26. Watertown NY stayed two nights two different rooms As we entered room there was a strong odor coming from the shower drain, maintenance new what the problem was and within 2 minutes it was fine second night different room same scenario only couldn't get maintenance to come , had to put wet facecloths over drain in shower to stop smell
    Feb 1 and 2 2014 Front counter not helpful

    ReplyDelete
  27. An obvious problem within the drain system / perhaps there is something housekeeping could pour down drain after cleaning room (not sure) Just know it smelt like someone farted before we entered room

    ReplyDelete
  28. I just got off of the phone with Taylor in New Iberia, LA. This hotel chain must give employees Customer Service Skills. I will never put my employees at this hotel again even if I have to pay more

    ReplyDelete
  29. My boyfriend and I booked a hotel stay for homecoming weekend at our college. We also had some friends staying in the hotel that night. After returning for the night, our friend informed us that he was able to tell the front desk our information and gained access to our room to get leftover food from dinner. Although we knew him and nothing was stolen from our room I found it to be completely inappropriate that the front desk just gave him a key because he knew a room number and name on the room. No ID was checked or secruity question was asked- she just gave him they key. The late night attendant was extremly rude about the situation as well. She responded that I need to take it up with her boss... she then turned her head and continued to play on facebook on the office computer- not the front desk. Not only did I have vaulables in the room, but what if I had been alone in the room or showering. It is terrifying to be walked in on unexpectedly. The manager informed me this was proper policy. CRAZY POLICY!

    ReplyDelete
  30. My husband and I and our special needs daughter stayed at comfort inn in talequah , OK . March 30 . We arrived kind of late . Get our pj's on n go sleep . The microwave n our room was the only workin clock . My daughter and I wake at 830 . Thinking we have pleanty of time to grab sum breakfast then shower n head out for the start of our vacation . We went down to ( CONTINENTAL BREAKFAST ) there were other ppl finishing up their meal when my daughter n I walked n . There was a employee n there that literally turned us away . And sd it was to late .... Going by the clock n our room . We still had a hour . How do u explain that to a Lil kid ? I was livid . we went bak to our room to tell my husband and shower n leave . But as coming n late the nite before , hadn't noticed the filth n the bathroom . It looked as years of caked up smoke covering the floors n walls and the bathroom door and around . U could tell by the way it was only wiped to a certain height . This is not a feeling . Its a fact . I took pics . Of the filth and clock . Called front desk . Asked for the manager to come to my room . She did . She saw . She said there was no excuse and it was disgusting . A general rep was suppose to get n touch with us . Never did . I've waited ample time . And today , my photos will be going on my fb . Stay far away from that place ....

    ReplyDelete
  31. I see nothing but Negative comments......That should open the eyes of the folks in the Corporate office. They need to re think the way they do business. Would love to see them on an episode of Undercover Boss!

    ReplyDelete
  32. We stayed in the Comfort Suites in Whisett, NC for one night April 21, 2014 the hotel was very clean and very easy to access from I440. We were going to Pigeon Falls for a Trip with the Red Hats. I had been wearing 3 necklaces because I had to work that morning. When we went to bed I didn't take off the necklaces until one was chocking me so I unhooked one of them and took off the other two over my head. I thought that I put them in my overnight bag, i didn't look on the floor or under the bed for the necklaces i assumed they were in my bag. When I returned home on April 17th I found my necklaces were not in my bag, I called the hotel and told them that they were missing. They looked in lost and found but to no avail. The clerk took down the description of the 3 necklaces and she said she would give to the Manager the next day. The manager Mr. Mallard called to say that he didn't know about them. I told him my story and he said that was 9 days ago, he did go to the room 318 and looked under the bed and looked in the draws. Yes it was 6 days that I called them but I thought you would hire people that were honest. I told him that all I wanted was my necklaces back and no other action would be taken. Look they were 30-35 years old and they mean something to me, I feel that he should question his employees about the necklaces. I have stayed in other hotels and never had a problem. I'm writing only to see if you could call Mr. Mallard at the Whisett, NC hotel and ask him to look further into this matter. Thank you for just reading and I hope you will follow thru.

    ReplyDelete
    Replies
    1. I just had the same experience at the hotel in San Diego, Ca. I left some clothing in the dresser and was told by the manager nothing was found. I believe housekeeping is 'keeping'
      more than we know. I have called three times this week and asked if they could re-check and call me. Still waiting on that call.

      Delete
  33. ON 5-9-2014 WE ARRIVED AT THE COMFORT SUITES , CICERO-SYRACUSE NORTH NY LOCATION ABOUT 6PM-ISH. WE CAME FOR THE SYRACUSE COLLEGE GRADUATION ON 5-10 & 11. WE HAD ROOM 303 AND OTHERS HAD THE ROOM NEXT TO OURS. WE WENT TO THE COLLEGE GRADUATION ON SATURDAY 5-10-2014 & WHEN WE CAME BACK TO REFRESH WE FOUND THE ROOM PARTLY DONE. THAT WAS THE TOWELS & TRASH & COFFEE & ALL CUPS WERE ALL GOINE & NOTHING WAS REPLACED. SO I STARTED DOWN TO THE MAIN DESK WHEN I SAW A CLEANING BOY DOING ROOM 305. I ASKED HIM(CLEANING BOY) WHEN HE WAS GOING TO GET TO OUR ROOM 303. HE SAID SORTLY. WELL- WHEN I GOT SOMETHING TO DRINK OUT OF THE VENDING MACHINE I WAS WALKING BACK TO MY ROOM 303 AND I SAW THE CLEANING MAN IN ROOM 305 TAKING PICTURES OUT OF THE WINDOW. WHEN HE SAW ME LOOKING HE STOPPED AND THEN HE ACKED LIKE HE WAS CLEANING THE ROOM. I WENT BACK TO MY ROOM 303 AND AFTER 20 MINUTES OR MORE HE NEVER CAME. I DECIDED TO GO DOWN TO THE MAIN DESK AND COMPLAIN. THE MANAGER SAID HE WOULD SEND SOMEONE UP TO CLEAN. I THEN ASKED HIM (MANAGER) IF I COULD GET COME CUPS SO I COULD GET SOMETHING TO DRINK---HE LOOKED AT ME STRANGED. SO I WENT BACK TO MY ROOM AND ABOUT 5 MINUTES WENT BY AND A LADY SAID SHE WAS HEAD OF CLEANING CAME . SHE CAME WITH A CART OF TOWEL, COFFEE, CUPS & ETC. SHE FINISHED THE JOB WITH ALL KIND OF EXCUSESES, NEVER SWEEP, KINDA MAD THE BEDS. THEN ABOUT 10 MINUTES AFTER SHE LEFT THE YOUNG CLEANING BOY CAME TO GIVE US TOWELS--- WHY ??? I DON'T KNOW. LATER THAT EVENING I WAS TALKING TO THE FRONT DESK AND THEY ASKED ME IF HE WAS GAY?? I SAID I DON'T CARE THE ROOM SHOULD HAVE BEEN DONE CORRECTLY. LATER THE EVENING A WEDDING PARTY WAS WAITING FOR THE LEMO---IT WAS 2 HR LATE-- THE HOTEL FORGOT TO ORDER IT THEY SAID. I ALSO NOTICE THE HALLWAYS WE NEVER CLEAN/SWEEPED & INCLUDING OUR ROOM AS WELL. WELL AFTER SEEING ALL THE OTHERS THINGS GOING ON I WOULD NOT RECOMMEND THIS HOTEL FOR ANY REASON. WE PAID $425.00 FOR 2 NIGHTS WHICH IS EXTREMLY HIGH FOR WHAT YOU GOT--NOTHING

    ReplyDelete
  34. I made reservations at this hotel. My husband and mother checked in, since my mother was flying out the next morn. The rate for the room was 274. 85. So at check in they were to charge my husbands card 1/2 and my mothers card the other half... They charged our card 123.93, and my mother cards 123.93. BUT...the idiot behind the counter charged 123.93 twice on our card. The next day, they checked out. I got a phone call roughly 4 hours AFTER they left, that they mad a mistake and charged us wrong. They wanted the rest of their money.. 22.98... The black lady was RUDE! I nicely asked her, "Shouldn't they reprimand the desk people for this?" She yelled at me saying "Be that it may, you owe that money" .. I called Corporate, and was told that I am not liable for that money. There mistake not ours. Ms. Reese called me and made a lame excuse, saying the other lady didn't explain it right. Doesn't matter now, I was lied to and they were rude. She called me another time and wanting my mothers credit card to straighten it out. Charge my mothers card $123.93, and leave the $123.93 alone on my card. I told her I would talk to my mother. Ms. Reese called me again and I told he my mother would give menoey money back. Ms Reese said there was an issue of the 26.99 left on the balance. I told her they werent getting the rest of the money. They charged my card without my authorization. ILLEGAL! I recorded Ms.Reese saying they were still only going to charge us the $247.86... 123.86 on one card and 123.86 on the other

    ReplyDelete
    Replies
    1. The hotel was 4801 E 50th Odessa Texas.

      Delete
  35. We just had a horrible experience at the Searcy Arkansas Comfort Suites July 3-5th 2014. My sister had made reservations for us using her travel card and Comfort Suite points to do so with us paying cash at checkout for two rooms. We drove over 600 miles for a family reunion getting in there early the morning of the 4th. We had transportation problems and got a late start out of our city. We thought that since we had a reservation there would be no problem. Ha!! Trying to check in they kept saying we needed to pay up front and they could not take cash. What! Then they charged my sister's card twice sucking up and tying up her money. We had to get back in the car go over to Walmart put cash on a card let them see it and record it then we were allowed to check in. We were a party of four adults one 80 years old a 7 month old baby and a 6 year old. They did not care. Sunday morning at checkout i paid with the card no problem. We had talked to the manager the day before he said it was their mistake at checkin to run my sister's card and leaving her not enough to pay. He said since it was showing as a payment to Comfort Suites she would have no problem using that to check out. Wrong!!!! They would not apply it,luckily i had put extra cash on the card and used that for her room. Do not go there. To add insult to injury the food was lousy. Stale biscuits, funny tasting juice, no taste gravy sausage. Same day after day. Now my sister is still trying to get them to release her money, six days later after them saying it would be put back 2-3 business days. Only saving grace, rooms were nice and clean. I am going to repeat this on every travel site i can,

    ReplyDelete
  36. I made a reservation at comfort suites at 5547 Keim Circle, Columbus, OH, US, 43228
    for 15 nights and when my wife tried to check in , the front desk lady refused to let her in because we have 2.5 year baby extra and we have to cancel the reservation
    we called the manager and report a complaint but no one returned the call
    it is very bad experience and I will never use this hotel again

    YB, MD

    ReplyDelete
  37. I am writing to you about my stay with you (Comfort Suites Kelowna) on August 1st to August 3rd. It was the most unpleasant experience. It started off from when we arrived. My daughter asked the front desk lady where the bathrooms were, and she just gave her a blank look and finally pointed towards the bathrooms. Then I walked in to do the check-in process. I couldn’t believe how absolutely rude she was to me. She knew I was standing in front of her but she kept on doing her paperwork next to her computer. She finally asked me what my last name was and I told her. She still kept on doing her paperwork. She finally came over to the computer terminal and asked me to spell my name. Then she said the room won’t be ready for another two hours until 4pm. I told her that we called in the morning to confirm and ask for early check-in and we were told that by 2:30 latest they will have the room ready. When we told you (general manager), you asked around if anyone got the call and everyone denied it. This made me feel like I was lying. I know that I got an apology from the GM I decided to let it go. However, later that evening and next day, every time the same front desk girl saw me or the children, she would completely ignore us. As I am pretty sure the GM had a chat with her. Anyhow, to make things more unpleasant for our stay: the next morning I got a knock for room service which I denied because kids were still sleeping. At 4pm, I called the front desk girl to let her know that we were stepping out for the rest of the day and that I was ok to get room service. Her reply to me was: “oh the cleaners are hanging around on your floor, why don’t you just let them know”…. Really!!!!!!!! Is that acceptable customer service? I said, could you please let them know.
    To make things worse, we came in around midnight and nobody had come into our room to do anything. Is this quality service? I’ve also served in the customer service field and believe me, I know what is expected of you. This was a very unpleasant time for us. To top it off, I paid premium price for a 3* hotel which to my liking deserved zero star rating. Finally, we checked into the Delta Grand Okanagan, and let me tell you…. I had nothing to complain about! I rest my case. I will make sure I let the regional manager hear about this if nothing is done about my complaint.

    ReplyDelete
  38. I recently stayed at the Comfort Suites by Denver International Headquarters. I didn't realize until I was gone that I left my bag of earrings (in plain sight) because I had opened the bag the night before. I DID NOT put anything in drawers. The lady at the front desk was unpleasant and took my name (Only a formality) Just because she could not find them in Lost and Found, she called and said they were not there. I checked with the front desk when I returned, and talked to a much nicer man, who also took my name and phone number. He WAS going to talk to this maid, which I'm sure never happened. Anyway, no earrings yet. I called again when the next day when I got home and they said they would talk to the maid. I am sure the maid denied everything, IF in Fact they DID talk to her. If that was me I would be fired for being dishonest. I feel that maids should have to account for what they do. Of course, the dishonest one had to clean my room the next day!!!!! Glad I didn't leave anything more expensive. Must be nice to do dishonest things and get by with it!!!!
    These were NOT expensive earrings but there were a lot of them and I liked them! Can't believe how unsympathetic the front desk people can be either!

    ReplyDelete
    Replies
    1. I meant Denver International Airport NOT Headquarters!!

      Delete
  39. DO NOT STAY AT CONFORT SUITES
    I stayed in Nashvill TN location at 2521 ELM Hill Pike 615-391-3939. I was traveling and reserved the room with my debit card. I checked out the next day and paid for the room with my regular credit card.
    The hotel charged my debit card as well as my credit card. The money is held on my debit card for 10 days even though I paid the bill with a credit card. I cannot have access to my money until they release the hold. Money is no problem, its the principal here..
    Also, I called the corp office for Comfort Suites and they told me that all comfort Suites are individully owned and they can operate in any way they like. They also told me it was not unusual for the hotel to hold my funds up to 30 days on a debit card even though I paid for the night stay by cash or otherwise..
    If you stay here, be sure to use the same card that you hold the room with and plan to check out with. THIS IS MESSY.
    St. Louis Traveler

    ReplyDelete
  40. This Hotel Chain S/B closed for poor service, poor communications and total disrespect to their customers. There is no ground to reason with them when anything goes wrong. The are owned and operated differently. If you have a problem, there is no one to talk with. If you call Corp Office they tell you that there isn't anything they can do and that you must call the hotel wher you stayed.
    Dont get caugt up with them !!!!!!!!!!!!!!!!!!!!!!!!!

    ReplyDelete
  41. Bad,they over charged my account by 1,300+ dollars for 10 days when we only stayed 1, and then informed me that it would take 7 to 10 days to get my money back. Now, I understand mistakes, but it happened the month before also. It seems that the general manager Reazul Islam has more important things to do than contact me as to any resolution, coincidentally I was talking with another customer and she said they had charged her card 6,000.00 now I have no way of verifying that but, I'll take her word for it, as a result of my experience.When your a client of the Mayo Clinic and having medical services done, you don't need the stress of being over billed. This was the comfort Suites in Rochester MN, at 4141 Maine Ave SE..
    Regards James C. Shoreview Mn.

    ReplyDelete

Comments are for review purposes. Do not offer any personal information in your comments.