Comfort Inn Hotels Corporate Office Headquarters
Choice Hotels International, Inc.
10750 Columbia Pike
Silver Spring, MD 20901 USA
Corporate Phone Number: 1-301-592-5000
Fax Number: 1-301-592-6157
Customer Service Number: 1-877-424-6423
Choice Hotels International, Inc.
10750 Columbia Pike
Silver Spring, MD 20901 USA
Corporate Phone Number: 1-301-592-5000
Fax Number: 1-301-592-6157
Customer Service Number: 1-877-424-6423
I stayed at the Comfort Inn in New York City on W. 71 Street at the beginning of March with 2 other women. When we returned home all 3 of us began noticing bites all over our bodies. We all sought medical attention and were told they were bed bug bites. One of the women seems to have brought some of the bugs home with her. She had to have her apartment sprayed and to purchase all new bedding. We all tried to contact the hotel and were unable to reach the manager.
ReplyDeleteI have continued to call the hotel over the past 3 weeks in an effort to reach the manager. I also submitted my complaint to customer service. They informed me that the manager sent me an email on March 21. I never received the email. At that point I asked that the manager resend his email, send me a written version, and call me. Again I heard nothing. I continued to call and was finally able to reach the manager, Robert, on March 27. At that time he told me he had never heard of my complaint. He also assured me he would look into the issue and get back to me immediately.
I never heard from him. Finally I was able to reach him after calling 5-10 times today. He never explained why customer service told me that he sent an email on March 21. He also denied that the hotel had any issue with bed bugs and said; "I don't believe you." He told me he would send evidence of the hotels bed bug inspection via email, and then hung up on me. Again, I received no email.
I am disgusted not only at the managers behavior, but also at the hazardous standards under which his hotel is maintained. My friends and I all have evidence of our doctors visits as well as purchases for new bedding. We have been severely inconvenienced and have not even received an apology from the hotel. Instead we've been called liars and forced to devote huge amounts of time to trying to get anyone from Comfort Inn to respond to us. This is not the way a hotel should be managed. I feel we should be compensated in full for our stay, as well as for the incidental damages we incurred through medical expenses.
I also feel strongly that the manager should be severely reprimanded for the manner in which he handled my situation.
Comfort Inn Kansas City, KS near the airport told us their free shuttle would pick up our daughter at the airport and take her to the hotel all we need do is call when her plane touched down. We had told them the time of her flight would be 11:10 p.m. We called when the plane landed and Comfort Inn told us their shuttle service closed at 11:00...she would need to call a cab!!!!!! The cab driver was scary to her so she thought it safer to stay at the airport. She sat up at the airport for 12 hours. When we called Comfort Inn they seemed very unconcerned. Our young daughter was traveling alone and they had no common courtesy to see to her safety. We will never use Comfort Inn again. Now that I read the other posts of bedbugs I am pretty sure of it. If they try to charge our credit card we will take them to court. I am very close to calling the media on this one...what is my child's safety worth? I tried to send them a complaint and they have a company who charges to forward complaints. THE NERVE!!!!!
ReplyDeleteWe made reservations at the Greencastle, OH Comfort Inn in Dec, 2011 for an event taking place in June, 2012. My wife called this week to verify our rooms (3). They had no record of our reservations. My wife gave the clerk on duty the confirmation numbers and she could only find one. She was told to call back in the morning to speak with a manager. The manager found the confirmation numbers however, the reservations were for 2013. 2013? Who books that far in advance? The manager was very rude and indifferent and told her that the motel is completely booked for that week. There's nothing I can do. We ending up getting rooms 35 miles away. We will never consider Comfort Inn again.
ReplyDeleteI just stormed out of the Comfort Inn in Cedar City, Utah. Last month I arrived late, 5AM to be exact, and the FD clerk was nice enough to reduce the rate for me. I arrived late again due to unforeseen circumstances. Not wanting to stay anywhere else, i went back to the same place and the same clerk was working. However, this time he had his price-matching and even price-reducing abilities revoked by the GM. I don't know what the hell kind of GM you have working there but if it's money you want to be making, he's the WRONG person to be running it. After-all, isn't the whole goal to keep potential guests in-house and not walking out the door to the Day-inn next door as the FD clerk was instructed to do? I am a recurring guest and refuse to stay anywhere else. But as of tonight I am changing my preferences. You not only lost a customer in me, but i will be sure to tell my family, my friends, and anyone I hear mention your company about my problem with your GM there. If the person running the front desk is the only person there at night, shouldn't he have the authority to to use his own judgement? I am so furious that I can't even look at your hotel in my rear-view mirror. But, My anger is not directed toward the clerk, just the GM. You have a serious problem at that hotel and it needs to be addressed! If your GM is not interested in making money for you, then he needs to be fired. For I am now on a mission to discredit him and your name. I'm wide awake, scared to sleep in the dirty hotel I am forced to stay in. So, you can bet I will post about my experience in every on-line review site i can find!
ReplyDeleteI was at the Hotel in Ocean City MD weekend
ReplyDeleteof May 25 2012. The hotel room was dirty.
they had to give us anoth room and the second
room was not to well kept.I was told there was breakfast and only to find out when I got there that there wasn't. I was told to go to denny's
next door. Bad stay. I would have found another room but everything was booked.
I checked in Friday evening May 25th and checked out the next morning at 10am. I was very pleased with all the employees and how nice everyone was. I was going to call the manager and compliment them on their customer service until this...
ReplyDeleteFirst, the electric door lock didn't work so everytime I needed to get into my room and I had to go to the front desk and get someone to come and open my door. Second, I left my cell phone charger plugged in and forgot to take it with me when I left. My fault. I called around 3p, not 5 hrs after I got back home, to ask them to check on it and see if they could mail it to me. I was asked to leave my name and number and someone would call me back. I waited until 9pm that same night and talked to Jennifer, who was extremely rude, and told her I hadn't heard from anyone yet and her response was, "Ma'am I took down your name and number and I said I would call you when I had the chance. I haven't even been able to leave the front desk." click. In a huff I just blew it off and waited even longer. Sunday went by and still no call. I gave them the benefit of the doubt because it's Memorial Day weekend and the race was happening in Indianapolis. I called Monday afternoon and was told to leave my name and number AGAIN and I would get a call back. Still no call. I called Tuesday evening after work and the gentleman I spoke to asked me to hold on a minute and he would go check.(Finally someone is checking on this for me) He came back and said there wasn't anything left but I could call back in the morning(Wednesday) between 7:30a - 3p and could speak to a member of management because sometimes they lock things up. Here it is, 4 1/2 days later, and I called to speak with a manager. I was told the manager was out of the building "but what did I need because someone else could probably help?" I told her my situation and she said she heard someone talking about it and I would need to speak to Irene who just so happens to be off today and I would have to call back in the morning at 8:30a to reach her. I am beyond pissed off. The worst thing is that my room was the 4th room on the first level right by the desk. Now, tell me why when I called the first day Jennifer couldn't have left her desk for 2 minutes and check where I told her I left it? I will NEVER stay at ANY Comfort Inn or their sister hotels EVER again!
I know this is about my cell phone charger that I left but I told Jennifer that I had unplugged the alarm clock to plug in my charger so if housekeeping did their job then they would have had to unplug my charger to get their alarm clock plugged back in and set the time appropriately but the customer service and run-around I have received is beyond ridiculous. If they don't have it like the gentleman said he didn't see then their housekeeping staff are theives. I am going to turn them into the BBB.
I stayed at the Comfort Inn in St George, SC on May 26 & 27,2012. Everything was good until I forgot my Dell Notebook in the room I checkout & when I got home,I unpacked my tote bag & realized I didn't have my Notebook in my bag. Immediately I notified the Inn where I stayed & I was told to contact the office @ 9AM on May 29th & I did & I was told that no one turned in anything out of that room & I known I left it in the room because I didn't take it anywhere other than in the room that I was staying in due to the fact the WI-FI connection was very weak in that room. Also, I forgot & left my cell phone charger their also. I was very disappointed about that you can't leave anything behind & the help does not turn in things like that, which I feel that's just like stealing to me.
ReplyDelete