Comfort Inn Corporate Office Headquarters

Comfort Inn Hotels Corporate Office Headquarters
Choice Hotels International, Inc.
10750 Columbia Pike
Silver Spring, MD 20901 USA
Corporate Phone Number: 1-301-592-5000
Fax Number: 1-301-592-6157
Customer Service Number: 1-877-424-6423




114 comments:

  1. I stayed at the Comfort Inn in New York City on W. 71 Street at the beginning of March with 2 other women. When we returned home all 3 of us began noticing bites all over our bodies. We all sought medical attention and were told they were bed bug bites. One of the women seems to have brought some of the bugs home with her. She had to have her apartment sprayed and to purchase all new bedding. We all tried to contact the hotel and were unable to reach the manager.

    I have continued to call the hotel over the past 3 weeks in an effort to reach the manager. I also submitted my complaint to customer service. They informed me that the manager sent me an email on March 21. I never received the email. At that point I asked that the manager resend his email, send me a written version, and call me. Again I heard nothing. I continued to call and was finally able to reach the manager, Robert, on March 27. At that time he told me he had never heard of my complaint. He also assured me he would look into the issue and get back to me immediately.

    I never heard from him. Finally I was able to reach him after calling 5-10 times today. He never explained why customer service told me that he sent an email on March 21. He also denied that the hotel had any issue with bed bugs and said; "I don't believe you." He told me he would send evidence of the hotels bed bug inspection via email, and then hung up on me. Again, I received no email.

    I am disgusted not only at the managers behavior, but also at the hazardous standards under which his hotel is maintained. My friends and I all have evidence of our doctors visits as well as purchases for new bedding. We have been severely inconvenienced and have not even received an apology from the hotel. Instead we've been called liars and forced to devote huge amounts of time to trying to get anyone from Comfort Inn to respond to us. This is not the way a hotel should be managed. I feel we should be compensated in full for our stay, as well as for the incidental damages we incurred through medical expenses.

    I also feel strongly that the manager should be severely reprimanded for the manner in which he handled my situation.

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    1. The one in Fairmont wv on airport rd has vary rude and disrespectful housekeeping.that don't like oil field workers and they say that we stink and they hate cleaning up our rooms eventhough we probably pay there paychecks.could use better management as well or I don't see that one staying in business long term I'm callin. Corporate today to make sure I'm heard!!!!!!

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    2. For issues like this, ALWAYS contact the local board of health. They are legally responsible for investigating any case of communicable diseases or incidents like the spread of lice and bed bugs, food borne illnesses, etc. They would go into places like this test for parasites then issue remedy orders or else for the hotel including the option of a fine, remedy and shutting them down. Never rely on simply telling the hotel as the cost to fix and the penalties from a corporate office (and official embarrassment)might prevent them from responding to your information. When you want ANY company to act and to do so quickly, go to the government agency that regulates what has occurred and go public.

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    3. Marilyn: I made reservation to stay at Comfort Inn at 1686 Beach Bled ms...only to call the number on my confirmation #'s 47444930 and 47444818 to be told their buttons didn't work to cancel my reservations.

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  2. Comfort Inn Kansas City, KS near the airport told us their free shuttle would pick up our daughter at the airport and take her to the hotel all we need do is call when her plane touched down. We had told them the time of her flight would be 11:10 p.m. We called when the plane landed and Comfort Inn told us their shuttle service closed at 11:00...she would need to call a cab!!!!!! The cab driver was scary to her so she thought it safer to stay at the airport. She sat up at the airport for 12 hours. When we called Comfort Inn they seemed very unconcerned. Our young daughter was traveling alone and they had no common courtesy to see to her safety. We will never use Comfort Inn again. Now that I read the other posts of bedbugs I am pretty sure of it. If they try to charge our credit card we will take them to court. I am very close to calling the media on this one...what is my child's safety worth? I tried to send them a complaint and they have a company who charges to forward complaints. THE NERVE!!!!!

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  3. We made reservations at the Greencastle, OH Comfort Inn in Dec, 2011 for an event taking place in June, 2012. My wife called this week to verify our rooms (3). They had no record of our reservations. My wife gave the clerk on duty the confirmation numbers and she could only find one. She was told to call back in the morning to speak with a manager. The manager found the confirmation numbers however, the reservations were for 2013. 2013? Who books that far in advance? The manager was very rude and indifferent and told her that the motel is completely booked for that week. There's nothing I can do. We ending up getting rooms 35 miles away. We will never consider Comfort Inn again.

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  4. I just stormed out of the Comfort Inn in Cedar City, Utah. Last month I arrived late, 5AM to be exact, and the FD clerk was nice enough to reduce the rate for me. I arrived late again due to unforeseen circumstances. Not wanting to stay anywhere else, i went back to the same place and the same clerk was working. However, this time he had his price-matching and even price-reducing abilities revoked by the GM. I don't know what the hell kind of GM you have working there but if it's money you want to be making, he's the WRONG person to be running it. After-all, isn't the whole goal to keep potential guests in-house and not walking out the door to the Day-inn next door as the FD clerk was instructed to do? I am a recurring guest and refuse to stay anywhere else. But as of tonight I am changing my preferences. You not only lost a customer in me, but i will be sure to tell my family, my friends, and anyone I hear mention your company about my problem with your GM there. If the person running the front desk is the only person there at night, shouldn't he have the authority to to use his own judgement? I am so furious that I can't even look at your hotel in my rear-view mirror. But, My anger is not directed toward the clerk, just the GM. You have a serious problem at that hotel and it needs to be addressed! If your GM is not interested in making money for you, then he needs to be fired. For I am now on a mission to discredit him and your name. I'm wide awake, scared to sleep in the dirty hotel I am forced to stay in. So, you can bet I will post about my experience in every on-line review site i can find!

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  5. I was at the Hotel in Ocean City MD weekend
    of May 25 2012. The hotel room was dirty.
    they had to give us anoth room and the second
    room was not to well kept.I was told there was breakfast and only to find out when I got there that there wasn't. I was told to go to denny's
    next door. Bad stay. I would have found another room but everything was booked.

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  6. I checked in Friday evening May 25th and checked out the next morning at 10am. I was very pleased with all the employees and how nice everyone was. I was going to call the manager and compliment them on their customer service until this...
    First, the electric door lock didn't work so everytime I needed to get into my room and I had to go to the front desk and get someone to come and open my door. Second, I left my cell phone charger plugged in and forgot to take it with me when I left. My fault. I called around 3p, not 5 hrs after I got back home, to ask them to check on it and see if they could mail it to me. I was asked to leave my name and number and someone would call me back. I waited until 9pm that same night and talked to Jennifer, who was extremely rude, and told her I hadn't heard from anyone yet and her response was, "Ma'am I took down your name and number and I said I would call you when I had the chance. I haven't even been able to leave the front desk." click. In a huff I just blew it off and waited even longer. Sunday went by and still no call. I gave them the benefit of the doubt because it's Memorial Day weekend and the race was happening in Indianapolis. I called Monday afternoon and was told to leave my name and number AGAIN and I would get a call back. Still no call. I called Tuesday evening after work and the gentleman I spoke to asked me to hold on a minute and he would go check.(Finally someone is checking on this for me) He came back and said there wasn't anything left but I could call back in the morning(Wednesday) between 7:30a - 3p and could speak to a member of management because sometimes they lock things up. Here it is, 4 1/2 days later, and I called to speak with a manager. I was told the manager was out of the building "but what did I need because someone else could probably help?" I told her my situation and she said she heard someone talking about it and I would need to speak to Irene who just so happens to be off today and I would have to call back in the morning at 8:30a to reach her. I am beyond pissed off. The worst thing is that my room was the 4th room on the first level right by the desk. Now, tell me why when I called the first day Jennifer couldn't have left her desk for 2 minutes and check where I told her I left it? I will NEVER stay at ANY Comfort Inn or their sister hotels EVER again!
    I know this is about my cell phone charger that I left but I told Jennifer that I had unplugged the alarm clock to plug in my charger so if housekeeping did their job then they would have had to unplug my charger to get their alarm clock plugged back in and set the time appropriately but the customer service and run-around I have received is beyond ridiculous. If they don't have it like the gentleman said he didn't see then their housekeeping staff are theives. I am going to turn them into the BBB.

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    1. Won't recommend or stay at comfort Inn again. Daughter left expensive pillow in room. Same day called them... Pillow nowhere to be found. Nobody but housekeeping had gone into room. Somebody knows where it is. Sounds like a thief took her pillow. But yet nobody is accountable.

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    2. A similar thing happened to me except I called about 2 hours after I left the hotel and they said that they found the charger and was holding it for me (I was in Dallas) I had to return North via Dallas so I went in to get it--I have a smart phone, they tried to hand me a charger for an old timey lap top, replete with large battery pack (in the room I was in? NO WAY I would have seen that huge thing) So I have heard from other travelers--in most hotels if you accidentally leave things like that they are never seen again-- some housekeeper got lucky and you are out of a charger--be glad it was not your wallet or jewelry.

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  7. I stayed at the Comfort Inn in St George, SC on May 26 & 27,2012. Everything was good until I forgot my Dell Notebook in the room I checkout & when I got home,I unpacked my tote bag & realized I didn't have my Notebook in my bag. Immediately I notified the Inn where I stayed & I was told to contact the office @ 9AM on May 29th & I did & I was told that no one turned in anything out of that room & I known I left it in the room because I didn't take it anywhere other than in the room that I was staying in due to the fact the WI-FI connection was very weak in that room. Also, I forgot & left my cell phone charger their also. I was very disappointed about that you can't leave anything behind & the help does not turn in things like that, which I feel that's just like stealing to me.

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    1. My friend stayed in Lubboc Texas $180 was stolen from her room. A police report was made. Very sad..

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    2. Every hotel should have a lot and found, and if a patron calls, the housekeepers should be questioned, who should have to log which rooms they clean. A pattern will form very quickly.

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    3. we were just at the Comfort Inn in Durham, NC and within 2 hrs after I gave them my Credit Card ... for "incidentals" ... (we had used points for our reservation) ... my card was used to charge $3900 at a Home Depot store in Illinois ... my card had not been out of my possession until then for someone to get the security code off the back ...

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    4. NC is notorious for credit card fraud and fake money (especially 5 and 20 dollar bills) I stayed in Charlotte and went to their famous mall, then back to my room, within 3 days I got a call that one card had been used at a Walmart in Detroit for over 2000 (or they tried to use it, the Chase card called me at the time of the transaction and asked me where I was. I was back home and had never stayed or shopped Detroit in my life. The other card was charged up in Chicago for around 250.00 NC folk appear to be both desperate and very criminally minded.

      They caught the one person, it was the clerk at Macys who for some reason took my credit card to the back of the store to swipe it (said the machine did not work) and the other card was done in by a waiter at a restaurant--both got caught because I only used the one card at one place and the way the clerk at the mall left alerted the fraud unit. I was called and thanked for my help/cooperation.

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  8. DO NOT STAY AT COMFORT INN @ SNOWFLAKE, AZ. You CAN NOT USE THE POOL BECAUSE THEY'VE LEASED IT OUT TO THE LOCAL CHILDREN FOR SWIM LESSON M-F. AS a paying guest, I should have the right to use all amenities. I paid for them. THERE'S NO POSTING THAT THE POOL IS UNAVAILABLE TO GUEST FROM 9:00 AM TO 12:00 PM. The asst-mgr said I could use the pool, too. ARE YOU KIDDING ME? THE POOL IS FULL OF KIDS TAKING SWIM LESSONS AND I'M SUPPOSE TO WHAT? SWIM IN BETWEEN THESE CHILDREN WHILE THEY'RE TAKING SWIM LESSONS?? DO NOT STAY @ SNOWFLAKE, AZ. THEY DON'T WANT YOUR BUSINESS. THEY WANT TO CATER TO THE LOCAL KIDS ONLY!!!

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  9. We stayed at the Comfort Inn Downtown Nashville, Tenn.
    This was not an enjoyable stay with the Comfort Inn. We were quoted a price on the phone and booked the room far in advance, this was not the price they checked out with. Celing leaked rain on the bedding, they chaged our room three times, and still checking out would not make any kind of adjustment on the bill. WILL NEVER STAY AT A COMFORT INN
    AGAIN.

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  10. I'm wondering if I'm hallucinating after reading all of the negative reviews because our experience at the Comfort Inn Civic Center in Augusta, ME was totally positive. When we arrived I was a bit concerned because the exterior siding was in poor shape. However, the interior was immaculate. The front desk person was professional, personable and warmly polite. It was like being invited to someone's home. We had our "rescue" dog (who had only been w/ us for two months) with us staying overnight for the first time. It's so unusual for people to be competent and polite that I believe she deserves all kinds of praise for doing an excellent job. We definitely would stay there again. P.S. My husband & I have traveled all over the world so we're very experienced & feel we expect excellent hospitality, lodging, and food wherever we go.

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    1. To be honest, any business can have great service in one location or dependent on certain employees and have rotten service in others. I too, am reading these posts and realizing how lucky I am. I DO have a complaint or observation about the motel in Murfreesboro, TN but not like these complaints.

      This hotel is being remodeled and we went into one room which simply stunk--smelled like armpits after a heavy workout--it was so strong that I got nauseous. Fine--they moved us--but before they did and after, I noticed that the new rooms all have new furniture without handled on the drawers the handles are taped inside--never put on--the toilet is really low to the ground and when you manage to sit on it , if you are tall and have to get up it can be a struggle.

      The light switch is very low on the wall as if the room was designed by or for small people and the fact that an aging population (who is also taller) exists seems to have been forgotten.

      As to your remarks about travel and expectations. low end motels like Comfort Inn often charge prices comparable to stays in better hotels. I too have traveled all over the world and lived in both Europe, England and Asia--at no time would I expect ANY Comfort Inn, Hampton, Fairfield, Holiday Express or La Quinta to provide excellent lodging or food because they were not designed to do so--they are lower ranged motels NOT hotels, when I wish to stay in higher end hotels, I seek out Sheratons, Hiltons, Hyatts. OutRigger (in Hawaii or the HIlton Hawaiiann Village) or local higher end hotels like the Banyan Tree Hotel in Thailand.

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    2. No a/c in the room, room smelled nasty - stale cigarette smoke, and no laundry facilities for guests.
      Place is under heavy construction so be prepared to "be in the way".

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  11. My family & I stayed at the Comfort Inn in Key West. They ended up double charging us, the bath tub was stopped up, none of the elecrtical outlets worked, the air condition wasn't working correctly & the staff especially the females were very condisending. The breakfast wasn't that great & the concierge sent us to the most expensive places. I would never recommend this dump to anyone. The fact that they double charged us put a damper on our vacation & they acted as if they didn't care at all.

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  12. My wife and I just went through one helluva experience at the Comfort Inn Hotel in Clarksville TN off of Wilma Rudolph Dr. We checked-in for a 10 day stay. During the course of 8 and a half day we were harassed in the form of un-named individuals going into our room and drawing a crosses on our bed sheet, the next day disgusting drawings of male genitals were drawn on a amgazine that we had left in the room, someone purposely broke the toilet and carved a cross on the wall after they were allowed access to fix the toilet. Lastly, we had left the hotel early morning to return and find that the bed was half made and and our dirty towels were still on the floor. I went to the desk to complain about it and receptionist offered to change the towel but her attitude was totally rude as if we had did something wrong. I took the towels to the room. My wife and I departed the hotel once again. When we returned later in the evening, we found a load of coffee grain dumped between the bed covers. I went to the front desk and ask for the manager. I was told that the manager was not available. I asked the clerk if I could show her something. She walked back to the room with me and I attempted to point and show her the coffee grains that had been dumped into our bed. She refusee to come in and only stated to me "Sir noone came into your room." She practically called me a liar and walked away. I told her that we were leaving the next morning and that I would see the manager them. She told us that was going to get in touch with the manager. So we are waiting for the manager to appear that night. Instead we hear a knock on the door, open the door and it is the police. She called the police and told them that we were vandalizing the hotel room and they wanted us escorted off the premises. We I asked for a refund for that day it was denied. Her customer service skills was totally nasty and prejudiced. I am an Army retiree and really didn't feel great about being treated so wrong and hateful. I really would not recommend this hotel to anyone after that experience.

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    1. You could have left at any time--after the first night of mistreatment--WHY did you not leave? It was a recipe for such a sad story. I am really sorry that this happened to you but we get what we put up with--you put up with something for over 8 days and then the woman framed you--obviously this was wrong but the time to leave would have been after the first day and the time to complain NOT to the local manager but with a DOCUMENTED LETTER TO CORPORATE was after the first day -- when you let people know that they can do stuff to you and get away with it--they are liable to escalate the hatefulness--you are lucky that they did not cut up clothes or steal stuff. Next time at the first sign of impropriety GET OUT and complain to not stand around and think being nice and polite will change harassing or prejudiced behavior.

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  13. arcesio_h@hotmail.com
    I'm very upset with hotels.com and with Comfort Inn Ft. Collins Co
    You do not have any respect for the customers and you do not comply with customer purchase through hotels.com. I have booked a room with two queen beeds. The day I have arrived to the Comfort Inn Ft. Collins Co
    they say they do not have a rooms with two queen beds. The had a room with one queen bed and a sofa. I paid full price for a room with two beds and instead I have a bed and a sofa. At the end they say something like take of leave it. Because I was not on the good position to argue then I have to take the only room the have available. This is the last time I book through hotels.com and to Comfort Inn hotels.

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  14. I booked 8 days at the Comfort Inn Central, Richfield, CO. Drove over a 1,000 miles to arrive to the front desk clerk telling me "I did have a room, but the guests in it will not leave" they said I could drive down the street to their sister hotel the Ramada Inn Central. With no other room available what other option did I have at this point. Drove down to the Ramada Inn Central, checked in, got a rate of $20 less than what I was going to pay over at Comfort Inn & 4 breakfast vouchers. Next morning went down to front desk and had the Ramada Inn call the Comfort Inn to ensure I indeed had a room avail to me, they said yes. I would of stayed the remained of my stay at the Ramada Inn Central but they were booked from that night on. Drove back over to Comfort Inn Central, went to front desk, I asked if in my room were the refrigerator and micro that was reassured about the night before that I would have when I came to check in once again. Front Desk clerk said she did not have that, I was just about to loose it when the maintenance man for the hotel said my room did have the refrigerator & micro. Awesome knowledge at the front desk! went to room 1st to make sure my rm was acceptable, it was, unloaded luggage. Two nights have past with no problems until tonight to come back to room to find it made up but with No towels. Called front desk to ask to have towels bought up to room, clerk said she'd have to call housekeeping by walkie talkie but not sure if she would be able to hear it...really? Than get off your butt and go find housekeeping. Over half an hour has gone by, call again to front desk, clerk says their still working on it. I go down stairs to front desk to find the clerk talking with a lady who is checking in, and how there are no towels because of all the softball teams that are staying in the hotel. Looks at e and asks how she could help me, I said you could help me by getting me towels. She wanted my room number, I told her it was the same number as it was now 40min later. As I'm walking away, the clerk told me to have a really nice night-really? Obviously to be sarcastic, I then told front desk clerk I would have a really nice night when you bring me two fricken towels. I then went into the gym and got 2 towels. Wow, that was hard. Went back up to my room, minutes later, the second front desk clerk knocks at my door to have 2 towels for me. Amazing that I had to call twice, then go down to front desk to receive what I asked for 40min prior. I am stuck at this hotel for my remained of my stay, all area surrounding hotels booked up. I have four more nights to go, cross your fingers to no more headaches. I Will Never Stay at a Comfort Inn Ever Again, and will tell all my friends and family, and co-workers my story and hopefully they'll do the same as to never book a room here!

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  15. I stayed at the Comfort Inn in Columbus IN on June 2, 2012. I requested a non smoking room, but upon entering the room, the room reeked of smoke. When I told the desk clerk he said he would let the manager know. I wasn't offered a different room - they were full, it was late and I was too tired to find another place, so I stayed. I was disturbed throughout the night with people outside my window smoking, laughing and talking - the desk clerk did nothing about it when I called him. I complained online after I got home. The manager, Vishal, called me, apologized and said he would credit my card with $90. I told him that due to my discounts I had only paid $73.22 for the room and he said he would issue a full credit for the total charge. I have waited 3 weeks, checking my account and the credit has never posted. I called Vishal on 6/29/12; went over the history and at first he said he had processed the credit, when I told him that he had not (I had even called my credit card company to make sure), then he said he only agreed to a 50% refund, when I disagreed with that statement, he got mad, told me to do what I had to do and hung up on me. Is this the service Comfort Inn wants to be known for? I work for the Department of Defense and travel frequently. I will not be staying with this chain again and I will be letting everyone know the level of customer service I received. I agree that by staying there I "accepted the quality of service" but I did not get what I paid for...a non smoking room quiet enough where I could sleep peacefully for the night; but the manager offered a full refund...I was honest enough to tell him he was offering more than I had paid and then he got mad and hung up on me. One other thing - it was clearly posted in the room that it was a non smoking room and that if a customer smoked in the room their card would be charged $250 for cleaning and santizing the room. So that leads to the question did they charge the previous customer and if so it is clear that they pocketed the money because the room obviously was not "santized." If this is the way Comfort Inn treats their customers (and from reading the other posts, it seems my stay was not out of the ordinary)they have lost my business and if I have anything to do with it the business of anyone I know who might have considered staying with the chain...and I will be posting this everywhere I can.

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  16. My fiancee and I were on a long road trip from TX to KS. We decided to call it a day. We stopped by the Comfort Inn at Blackwell, OK off N35. My fiancee nicely asked if there was a vacancy available for us. The woman behind the desk smiled back at us and said they were full. She looked over at her manager who was trying to walk away from us, asked him the same question. He also replied they were booked up. My fiancee then asked kindly if the Best Western next door would be a good choice to stop at. They both answered "They are full too. No rooms." We thanked them as they were "nice" to us. As we were pulling away from the parking lot, there were only 4 cars in the whole vacant parking lot!? My fiancee is a Caucasian male and I am a Hispanic female. He couldn't help but feel like we were turned away because of our bi-racial relationship. I can appreciate that they weren't rude or made snide remarks, but it is still unpleasant to deny us a place to rest. Two-faced or not. Now I wonder how Comfort Inn Corporate would like to know they have hired bigots to run their business and lose money because of this location. We just know that on our trip back to TX next year, we will not be stopping at any Comfort Inns or anywhere in Oklahoma. For any bi-racial couple the place to avoid is: Comfort Inn, 1201 N. 44th St, Blackwell, Oklahoma, 74631.

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  17. On June 22, 2012 I stayed at the Comfort Inn in Hampton, Va for the annualy jazz festival. When I got into my room I saw two (2) huge waterbug in my room. I was able to kill one of them, I put the bug into a cup and took it to the front desk. The manager on duty told me that he would move me to another room and compensate me. Well when I ask the manager on saturday about several times I was told that all the rooms was fill and of course he never did compensate me. I will never again stay at that Comfort Inn. The rooms were old looking, bedspread had holes in it, carpet was truly dirty, no air in the hallways or elevator. Talking to other guests in the hotel they were very displease with the hotel too. I am submitting a complaint letter to the corporate office hopefully I will get some type of response back.

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  18. I am at this moment at the Kingsland, GA location. I would NEVER recommend this location or any Comfort Inn after the episode I had today. It started off because of a silly matter. I found my coffee pot inside and out in my room to be very dirty. I bought it to the front desk and asked them to clean it or to give me a clean one. “Stewart” (at first he claimed this to be his name, later to find out his name is Wayne, maybe) told me it wasn’t his job to clean a coffee (maker) pot out. I said ok, what about another clean one. He said he didn’t know if he had any clean one….and that he would have to call his manager. I said ok, when will you be calling and when will you get back to me. He said he didn’t know when and that it’s not his job. I said ok, I would like you to call her now and I want to talk to her. He dialed a few number and then hung up the phone. (He could not have listened long enough to the phone to if the phone even rang.) Furthermore, he didn’t leave a message on the voice mail, which he said he reached. (Again, he wasn’t on the phone long enough) I told him I want to talk to some to help resolve the situation. Told me it wasn’t his job. Then he said he would go to an empty room and get a coffee(maker) pot, even though it’s not his job…for goodness sake, what is man’s job. I raised my voice and said I didn’t pay to be aggravated by you over a stupid coffee pot. I went on line looked up corporate’s number. They were closed. Then I called reservation, which connected me to someone else. I was on hold for at least 15 minutes. In the meantime. Stewart/Wayne (that might not be his real name either) knocked on my door and threw the coffee pot at me. I told him he was a very nasty man. He said you will see how nasty, I am calling the police on you….this really upset me. Finally when someone got on the phone, I explained what happened, he call the hotel. This guy got back on the phone and told me he wasn’t calling the police on me. (Thanks for lying to me; he upset me so much….I didn’t pay for this aggravation. I am submitting a complaint letter to the corporate office hopefully I will get some type of response back. I want to be compensated for all this aggravation. This is not what I paid for. Luckily they didn’t charge me more for aggravation... LOL We’ll see if anyone calls me. Think twice before YOU make a reservation at comfort inn, any of them.
    I also find there are alot of complaints on this site! What does that tell you!

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  19. A day before I was to attend a seminar at the Comfort Inn on 23rd Street in Panama City, Florida, I made reservations for my wife and I. I should have known trouble because it took four calls to make the reservation - I was put on indefinate hold and had to call back repeatedly. Had there been another hotel in the area with ocupancy, I would have quit after two call backs. Eventually, the reservations were made. We packed the car, made arrangemts for dog sitter, and headed out. Remembering the experience from the day before, I decided to call the hotel - just to be sure all was OK. Sure enough, they had no reservation and were booked up (this took three calls to understand the situation). I asked for the manager on duty and got no results. I called the number on this site for customer service - guess what - got put on indefinite hold. It seems noone in the entire organization really cares about customer service. I'll avoid Comfort Inns like I'd avoid the flu!

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  20. My husband and I stayed at the Comfort Inn in Old Saybrook, CT July 4 through 8, 2012. Carol at the front desk went out of her way to accommodate us as our original reservations through hotels.com were for 2 double beds. She was able to change us to two King beds (which is much better as my husband is 6'2" 250lbs). She was helpful and enrolled us in the hotels points program. Throughout our stay she was always helpful and made great recommendations for places to eat and things to do!! I would stay here again...thanks to her!!!

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  21. On July 5, 2012, my son and I checked into Comfort Inn, in Sydney, NB. We were tired from travelling all day on I-80 East. So we went to bed and the next morning when I got up, I pulled the sheets back and found that there was a dead fly in the bed by the feet. There was no way that that happened while I was sleeping. That was there before I got into bed. In the morning, I went to shower and there was a dead bug on the floor. So we packed up and went to talk to the manager, who told us that it was "Harvest Season" and beatles in the room were normal. NOT ACCEPTABLE!!!!! I don't care what season it is. I didn't want to look around the beds any further, but the place was dirty and we were completely grossed out. The manager ignored us, walked away and that was it. After reading your reviews you really should do something about it.

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  22. Comfort Inn, Port Clinton, Oh. RUDE MANAGER! Bait-and switch! I booked a vacation spot for 4 person family in June: room with King bed, pull-out chair, a role a bed, in-room spa; credit card was billed. I walked in on check in day 7/2/12 and Mgr. Jacklin said she switched us to a smaller two double bed room. I asked why I wasn't contacted about the switch; she said: "I'm not gonna argue about it with you." She NEVER even offered to bring the price down to a double bed room; I was billed for the larger room. I asked for a key to see room; my wife & kids went to check on the room to see if it would work & Mgr. Jacklin came down and yelled at them to get out because we hadn't checked in yet! When I came back from checking the grounds (smallest pool in world, bugs everywhere) and wife told me what had happened in room, I went back to the desk to tell her no way, and I was told me I'd have to wait because Mgr. Jacklin went home to run an errand. Upon her return, I told her we weren't staying; this was unacceptable; she said we were still going to be charged for the 1 night: "you didn't cancel on time." Mgr. Jacklin may have gotten a night's rental from us, but it means my family will never stay at a Comfort Inn again; we will tell one & all we come in contact as well as get on-line to our 350,000 member union web-site and tell them never stay at a Comfort Inn again... hope it was worth the one night's rental!

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  23. On July 6th my family took a trip to Racine, WI and checked into a Comfort Inn. NEVER AGAIN! First of all our Fire detector went off in the middle of the night and when we called down to the front desk the man came up ripped it off the ceiling and said he would be right back................and he never came back! So we went 2 days without a smoke detector. we also were there 3 days and not once was our room cleaned or given fresh linens. When I called to get fresh linens the person at the front desk told me to "come down and get them". When I complained about the service, the Manager told me she would comp us for some of our stay and never did.
    NEVER AGAIN!

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  24. Member GP-FXP03230 / stay on 7/13/2012 / Union City, GA. My whole family of 4 (me, wife and 2 kids) could not sleep due the terrible noise in the AC unit (room 317). At 2 am, we decided to turn it off so we could sleep - it was like sleeping next to hell; so darn hot. Then, every time a toilet flush occurred upstairs, it sounded like the water was going to hit you in the face - like it was next you. Got up all hot, and terribly tired, and decided to get a bottle of water I placed in the in-room small refrigerator the night before - and guess what....they were all frozen (I did placed them in the lower shelve, not the freezer) - not visible temperature adjustment knob, by the way, and too late for adjustment anyway if there was one. Then I went to fill the sink with hot water to melt the water bottles and guess what - no hot water (there was hot water at bed time and in the morning, but not at 2 am). When I went downstairs at 2 am to complain, I was told to complain, that they were no more rooms. So basically - to suck it in. Also, the room door would not close unless you pushed it close. At breakfast, Waffle mix went out - Breakfast lady did not want refill the waffle mix / waffle mix dispenser because, and I quote, "if I open another one, it will mostly go to waste since we cannot store opened mix bladders" (implying it was too late to open a new one)... funny - it was only 8:30 am for a breakfast ending at 10 am. The sausage links looked uncooked and white in color - like from animal meat I never seen before. Also, only one elevator - long waits sometimes to get it to come to you. A long lineal white stain in carpet - nasty looking. Let’s not forget of the1980's tube TV in the room and a channel guide anywhere to be found. . And, yes, they had a matching 1980's VCR. After all that was "presented" at checkout they gave me 10 bucks off! Wow a whole 10 dollars off! I did not think I had pay at all!!! I will never sleep there again - I rather sleep in our family van!

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  25. I HIGHLY RECOMEND COMFORT INN IN ARNOLD MISSOURI...EXCELLENT PLACE WITH EXTRAORDINARY STAFF...THIS HOTEL MET WAY ABOVE MY EXPECTATIONS...I WISH ALL HOTEL STAYS WERE THIS AMAZING...

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  26. My husband and I stayed at the Comfort Inn in Middleton on 6/29/12 and 6/30/12. The room was what we had expected. The next morning we went down for breakfast and were told there was no juice available. That also was not a big deal. The following day we went to breakfast and were told there was no coffee or juice. We asked why and were told there was a major water main break throughout the whole of Mommouth County and that the water was seriously contaminated. {The contamination level was raised during the night so said the manager.} We knew nothing about this. He was clearly annoyed and said everyone was yelling at him and it was not his fault. True, but here is my beef with the hotel. We were not notified about any problem. Should I have brushed my teeth or showered using tap water as I did? Why didn't management slip a paper under our room doors telling us about the problem? Obviously they had no emergency plans for such a situation. This lack is a very serious issue especially in this day and age.
    The manager then gave me a bottle of water and told me to make coffee in my own room but I don't use those machines because I like milk or cream with my coffee. I thought why didn't he let people know that if they brought down their bottled water the staff would make coffee for you. That is not the main issue but the management of Choice Hotels needs to have emergencies plans in place for contingencies such as these. It could have presented serious problems for some of the people staying there.

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  27. Manager hard to reach, doesn't have good service.

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  28. My daughter and I stayed at a comfort inn, in Marshfield Wi last Wednesday .
    At 2:30 am the door to our room was opened by someone with a key card .
    The person took a couple of steps into our room then retreated.
    I was sort of out of it so I checked the time to see if it was housekeeping.
    I realized it was not as it was 2:30 a.m.
    The door opens again in 3 or so minutes, I'm awake this time and I see the guy walking in.
    He looked a like the guy that checked us in.
    I asked him , what are you doing, the guy left quickly closing the door after himself.
    I was not able to catch him , but after a few minutes I found him and confronted him , about the room incursion , he appeared to be quite afraid, but admitted nothing.
    This was reported to the police and management .
    I would never stay at that place again.

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  29. After reading all the Horrible reviews, it is safe to say Comfort Inn is not the hotel for anyone traveling to stay at. August 4, 2012 my family had a reunion, in Ruther's Glen, VA (Ladysmith VA) my cousin reserved several rooms for family member to stay after the reunion was over. I decided at the last minute to stay over night at the Comfort Inn. What a terrible decision, we pulled up only 4 cars in the whole parking lot the parking lot was virtually empty. Walked into the lobby which had a nasty old smell to it, at the front desk there was a sign that said call "0" for service, behind the desk was a old empty leather chair. We call for service and the front desk clerk came I request a single room with double beds. I was told it was $109.00 for the night. My cousin said oh 'no' I reserved rooms for last night at $70 a night. The front desk clerk was rude in his response that the rates change every night and he was not going to give us the $70 a night rate. Then he said if we had a AAA card it would be $99 a night. We abruptly left the hotel, as the front desk clerk didnt seem to care to sell any rooms at the time. We drove around for about ten minutes looking at other hotels which didnt look much better down in the sticks. My cousin suggested we try priceline.com and book the room. I agreed and we got the room for $75 a night. We returned to the Comfort Inn and told the front desk clerk we had a reservation from priceline.com and we need a room one room with double beds for three adults. The front desk clerk who I later realized was the GM told us it would be $10 extra for the third person. Comfort Inn had a policy that only 2 adults and 2 children can stay in a double room. I looked at the GM like he was crazy, I said show me your policy that says that, he refused to show any hotel policy stating that and proceeded to be rude by stating I dont know what you're looking at but that is our policy. I asked him was he the owner of this hotel? He stated its none of your business, at that point it took all my might not to reach behind the desk and punch him in his simple looking face. I immediately canceled my reservations and told him to call priceline and cancel the reservation through my credit card. The GM said to 'us' you have to wait while I take the next customer. I said to we're not waiting you better call priceline now and cancel my reservation. Only after yelling at the rude GM did he call them and cancel the reservation. I immediately asked for his name, with the intentions to write corporate office and file a complain with them and I will also file a complaint with the BBB. This is completely unacceptable when traveling and looking for a safe comfortable place to rest at night. The Comfort Inn is the WORST hotel and I do intend to spread the word to everyone not to stay at that dump. The Comfort Inn does not care about selling rooms nor do they care about customer satisfaction. The MUST hire their staff straight from the prison reform half-way house.

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  30. On July 26-30 2012 my two daughters and I stayed at this hotel in room 350. I have the pictures of my daughter showing the scars from bed bugs bites that she received while staying in your hotel room. I spoke with Ms. Montalvo who stated my daughter may be allergic to the chemicals that you wash your linen with. However my other daughter who slept in the SAME BED has them also. Neither one of my children have any allergies, which I can get medical records to prove that.. I’m having to take off from work and will be creating medical bills as a result from staying in your hotel to treat these bites they have. So I know whomever made the comment on March 30 2012 is NOT LYING!!This is very unacceptable and something MUST be done about this.. Some type of compensation and a letter of sympathy for my daughter’s pain and suffering is needed immediately... Also for the lost of time from work and medical bills… I would like to handle this with you and your staff in a respectable and calm manner, HOWEVER if necessary I will take this your seek legal assistance to handle this matter appropriately.. Ms. Montalvo knows my name and has ALL of my contact information.

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  31. I was looking for a hotel in Grinnell Ia. I found Comfort Inn and Sites listed on line and since i had been happy with them before chose to call and reserve a room. I went through the procedure to reserve it and IN PASSING as the lady that was helping me was going over my info she made the comment that i had prepaid. I stopped her RUN THROUGH to clarify that the $100.88 would be deducted from my checking account on that same day. What a shock that i was not told that ahead of time. I was not prepared nor do i wish to pay for a hotel room a month in advance. I have always given my card number to hold the room and payed for it at check in.Then i was told by the manager that there was nothing they could do to help me and that it would take 5 to 7 business days to refund MY money that i DID NOT authorize to be taken form my account. Very poor customer service!!! I will NEVER book with Comfort Inn again and will also tell everyone i know to be very careful when dealing with your company.

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  32. Staying at the comfort inn 1711 cleveland drive in sandusky,oh. I have complained twice about the noise but at 3am still have drunken college kids party outside my door. Front desk give a token please be quiet to the partiers, they were back to being loud before the employee was down the steps. Will never stay in comfort inn again!

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  33. Comfort Inn in Key Fla has employee's that steal. Do NOT stay at any comfort inn. The managers could care less about what goes on in their hotels. Stealing is a crime!! Not a slap on the hand. I was told I should have used the safe. Are you kidding me, my door was locked. Only staff has keys... After reading these reviews, I will NEVER stay at one of their hotels again.

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  34. i stayed at comfort inn nashville august 2012 when we returned to our room we found roaches all around the room even in our clothing. they only offered us a new room--who wants to stay at a hotel with roaches--not me. they have done nothing to help us i even verbally cancelled for the next night and they still charged us.

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  35. I stayed at the comfort inn and suites in south sand fransisco on august 22 with my 2 year old daughter and 11 month old son. To my shock and awe my 2year old hands me .22 bullets!!! I notified the manager and they gave me a whole $20 off to compensate the fact one of my children could have choked on bullets four.d on the floor of what is supposed to be a clean room. Way to go comfort inn. Oh! And then the next morning the maid walks in my room, WITH the "do not disturb" sign on the doos at 10:05 and asks if we're leaving. I said "Check out isn't till noon" and she argues "no check out 11", well doesn't matter what time check out is because it's only 10am! I will NEVER stay here again.

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  36. Me and my kids stayed at the comfort inn on 9/01/12- 9/3/12 at 6755 North Loop 1604 West, San Antonio, TX, US, 78249 $190 and the room was nasty horrible,horrible there was cereal in my bed my sheets smell like sweat.I informed the manager and he told me that he couldnt believe it ,so I told to have a look for himself.He told me he didnt have no way to get to the some clean sheets.No im sorry nothing ,but he sure made a transaction of 190 from my debit card.SHUT IT DOWN

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  37. not ever stay at comfort inn in battle creek 2590 capital Ave. its nasty and smell like mildew and beds are full size and not queen size and hard as the floor it was grosses place ever

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  38. arrived at the comfort inn at 2545 lee highway south troutville, va 24175. on aug. 30,2012 at approx.9:30pm.I was with a bus tour,my room number 102,it smelled like smoke, it was a none smokeing room.It was so bad the towels even smelled, and they were so gray,I ask for another room they told me they were booked up and did not have one.I showered across the hall in a friends room, and i put my suite case in their room.I did not won't my closes to smell like smoke the rest of my trip.The manager offered some spray that did nothing.If I had been own my own I would have left that hotel!!!but I felt traped becouse I was on a tour and no way to leave.I will never stay in a comfort inn again.Also just for info. I was not the only one in the group who said the whole hotel smelled like smoke.

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  39. The manager at the Comfort Inn Speedway in Kansas City, Jeff, does NOT return phone calls. I have been calling him for over a week to verify that a reservation has been canceled, and he hasn't bothered to call back. I asked the desk clerk for an email address, and he said he couldn't give it out. Why have a manager that is incapable of managing? Fire him, cut your expenses, and let the hotel run on automatic. It appears that it is doing that any way! Don't stay there!

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  40. I stayed at the Comfort Inn in Randolph MA and not even 10 minutes leaving the location I realized I left my IPhone. When returning back, my cell was no where to be found. When moving the blankets looking for the cell, I noticed a significant stain on the mattress. It was so disgusting!!! I will not recommend anyone to stay here. Not to mention, there is obviosly dishonest employees.

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  41. On 10/13/12 to 10/14/12 I got a room at the Comfort Inn in Columbia, SC off of Bush River Rd. The room was for my parents and to bring my little brother to the state fair. My total came to $88.78 but when I checked my statement online they took another $200 dollars out of my account. Then when I called them and ask why I was charged an extra $200 and they said someone was smoking in the room. HELLLL NOOOO I said. No one was smoking in the room. Before I got the room I told my mom this is a nonsmoking room and she was fine with that. So my mom went outside to smoke everytime. She don't smoke like a log so it was not a problem to go out. Also, she was with me most of the first day up until night. I told my mom about the charge and she blew up. Then My mom said, "I threw my pack of cigs in the trash before we left." So did I just got charged for my mom throwing trash away. Trust me I'm not about to let this go. The Comfort Inn is going to be named the Simmons Inn when I'm through with them.

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    Replies
    1. This same thing happened to me and my boyfriend at Comfort Inn Colton CA. We DID NOT smoke in the room and were charged for smoke in the room because we also forgot to throw away trash. I went down to speak to the manager, Nick, who actually verbally abused me, calling me stupid, young and dumb, and an idiot!!!! All because I forgot to throw cigarettes away. We thought we were being respectful of the place by not throwing our butts on the ground outside and using a cup with water. It was carried in and out of the room so we would not continue to waste more cups by throwing it away each time we smoked outside. This is just ridiculous to be charged for something we did not do, and to be called names on top of it by the manager. And the thing is we live right around the corner and I was going to recommend this place to family when they come visit. That will never happen and I will tell everyone I know not to go there. I am so astonished at how the manager treated me.

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  42. On 10/19 I was suppose to stay at Comfort Inn in Ironwood, Michigan but got confused with AmericINN. So I stayed there cause I thought I made a reservation but I actually did and it was at comfort Inn. When the lady called me the next morning she was absolutely rude to me. No customer service tone. I ask if I am getting charge politely and she raised her voice at me. I complained to corporate to send a message to there manager's. Guess what now I am definitely not ever going to stay at comfort Inn in Ironwood, Michigan. Customer service is suppose to be kind.

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  43. On 10/26/12, I checked into the Comfort Inn 290/NW in Houston, TX. It has become WAY TOO common to get checked in by a hotel clerk with the personality of a rock or one that just despises their job entirely. Not this time. I was greeted by Deborah and it was SO NICE to encounter someone who truly understood what customer service is all about. She went above and beyond her job duties to make sure we were happy with our room, etc.

    It is my opinion, this lady needs to be further up the career ladder in your company. A true diamond in the rough! She was happy to do her job and make sure all her guests were happy. You are COMPLETELY insane if you don't seriously promote Deborah!

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  44. Unfortunately, I agree with those who will NEVER stay at or recommend Comfort Inn. We recently stayed at the Comfort Inn on Buckeystown Pike in Frederick, Maryland. The facility was disappointing - dirty carpets, noisy and old microwave and refridgerator, blankets had cigarette holes in them. The hot water was luke warm. The wifi and cable were inconsistent. There were 4 trash dumpsters located in the rear parking lot that were rooted through each evening by men with pick up trucks. This also happened to be our view from the window. The hotel pool was actually located across this rear parking lot in a different hotel. The staff told us they wouldnt recommend we take our children to the pool because of problems with the maintenence. The interior and grounds at this hotel are in serious need of attention and are barely adequate.
    One of the most disturbing aspects of our stay was having to witness the sales manager berate the front desk staff by yelling at them from her office in front of guests on numerous occassions. Guests even commented on her lack of professionalism to which the front desk clerk apologized! NOT HER! She said she was having a bad day - not something guests should ever need to know. The GM heard at least one of these confrontations and chose not to say a thing. When I had a concern and asked the GM for his supervisors number he told me -NO. I later found Mr. Shar's name online and plan to contact him directly.
    This facility and management staff are severely lacking in qualities that would encourage repeat guests. I can not and will not recommend Comfort Inn to anyone. I have serious concerns after reading other reviews from across the country if I would even consider using my "Choice Points" for future hotel needs.
    My husband is completed disgusted with this company. As a government employee he has already recommended that they be placed on the federal governments "Do Not Refer" list.

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  45. I stayed at the Comfort Inn on 44th Street in Manhattan, NY, it was terrible & GM Sam is the worst unprofessional person I have ever met. He has no idea how to talk to people and blames guests for his issues.

    I got into my room, the sink faucet was super stiff to turn on, had to use force to open and close. When I came back, sink was still stiff, housekeeper guy told me he used WD40, and then I met Sam for the 1st time, who makes excuses, telling me "it's a new faucet...and all rooms are like this...". I made a comment how I have asame type of faucet at home and can use 1 finger to turn it on, Sam makes it sound that I expect to turn on the faucet with 1 finger.

    Then tv channel were unclear, 4-5 couldn't come in at all. Sam's reply "all the channels are messed up in the whole hotel....because of Hurrican Sandy.." (which was a week prior).

    I woke up the next morning to drink a cold coke, went into my refrig, which was completely warm. Now the 3rd problem. I come back and notice refrig is not that cold, but I dealt with it. Then I speak to Sam via phone conversation, whereby he wants to kick me out because "we can't make you happy...". I was quite insulted.

    So I go out from 420pm until 1115pm, I come back and drink my cold soda before going to bed, and while trying to fall asleep, I hear the front desk guy loudly really loud talking on the phone (I was on the same floor as lobby), so inappropriate.

    So finally I go to sleep until my wakeup call at 615am, I go into refrig to get my cold coke again it was a hot box. Really ticked off NOW AGAIN that once again this refrig is clearly not working. SO I go out to desk and Anil tells me as he's suffling papers around on the desk, and tells me "I can't do anything...we were sold out last night....this is a maintenance issue...". I then speak to the female who contradicts her story from the previous day to "they check it out, it's ok" to "yes they changed it..", but being as smart as I am, I asked for back "where is the old refrig..", she tells me "they put it in another guests room'. Which clearly made no since to me whatsoever, why would you put a broken refrigerator in another guests room. So both parties know my sodas are warm, and I want this fixed.

    So I go out this morning between 720am to 1120am, I immediately go into my room, and open refrig, and pull out my sodas both completely warm, so within 5 seconds I go out and ask female clerk "does this feel cold to you...". Sam's sitting in his office immediately to the right of frontdesk and just sits there, obviously hearing my ocnversation, and I have to ask him to "come here". He comes to my room with me, with same housekeeper/maintenance guy, and opens up refrig, 1st turns to housekeeper and asks "didn't you look at this...". Then Sam looks at me, and asks "how did this refrig get turned down....did a fairy come in the middle of the night and change it..? NOT HAPPY WITH HIS TONE, I ask him "what are you accusing me of turning this down..". Sam's reply was "YES I AM". Immediately I go off, completley off on him, HOW DARFE HIM ACCUSE ME OF SUCH STUPID RIDICULOUS STUFF!! He starts wagging his finger in my face, and telling me don't yell at him.."I should have kicked you out yesterday like I wanted to..."

    The argument goes out to the front lobby whereby he starts telling another guest what just took place, I called him out on this, no reply also no reply with the fact I was gone for 4 HOURS, and if I did what he was accusing me of, why was it still warm. No answer cause he new I was too smart for his bullcrap.

    DON't STAY HERE AND IF YOU HAVE 1 Problem be expected to be blamed for everything that goes wrong with no apology. The general manager needs to be fired, he has no clue how to tlak to anyone in a professional manner.

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  46. We Spent one night in the Comfort Inn in Key West FL on Jan 4 2013 .this Hotel should be demolished it is literately falling apart I am really really surprised that the city inspectors have not closed this place down ,the concrete in ceiling is the cat walk are falling apart.The Place is Dirty and OLD the rooms are disgusting there are rusted screws come threw the walls,I had to put a towel down in the bath tub to take a shower that's how discussing that tub was.the cable reception on that old tube T.V sets was horrible,believe me I wanted to leave for the safety of my Family specially my six year old but unfortunately in the FL keys their not that many options,long story short when I check out of this so called Hotel they charged me $211.15 I called and spoke to the manager and told her about my concerns she was very helpful and was able to deduct an additional $50.00 of my Bill.I told her I have picture of this discussing hotel and unsafe in my opinion and I was going to get a hold of corporate and state my concerns.they should be ashamed to call this place the Comfort Inn it really turn my stay cation into a unpleasant weekend and expensive i may add,But it shows corporate greed to keep this place open while they try to make repairs I fell that they are taking advantage of people just because this place is located in the Florida Keys they can charge you what they want but they are not providing you with the comfort for the amount of money you are paying.I would ADVISE Beware and stay away from this place please take my Advise,
    R.Gerena

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  47. Do not stay at the Comfort Inn at 651 E. Main St. Mesa, AZ.

    I booked on line and asked for a suite since my girlfriend and I were traveling with our unrelated teenage children, boy and girl. We looked at the 2 queen with a sleeper sofa but were talked into booking a king with a sleeper sofa and a roll away bed.

    When we got there we were told that they didn't have roll away beds and that the guy who booked us made a mistake. Not a problem. I asked them to change us to the 2 queen, sleeper sofa room. Problem. They couldn't do it. Apparently the cleaning staff only works so many hours and couldn't get to that room. I asked the front desk kid, Angel, who went out of his way for us. I don't mean that sarcastically. He was great. He tried to get us another room, but the manager, Ketan Patel said no.

    I told Angel that we would check out and since we had only been there 20 minutes, not to charge the card. Again, Ketan Patel said, "NO! You booked the room, there are NO REFUNDS. PERIOD!"

    Well we gutted it out and stayed. Now we get to the bathroom and there are only 2 towels. So here I go downstairs to get more. So now, we have to talk to my parents, who are staying there also, if one of the kids can stay in their room. They agree, but so much fo their privacy huh?

    The next morning we go downstairs and take a look at the breakfast. WOW!! Never has a hotel done so little with so much. Runny scrambled eggs, greasy sausage, stale toast...you get the picture. As we are walking out to the car, the front desk clerk, Geneva, calls us over. She says she noticed we had a complaint and wanted to know what it was all about.

    I explain what happened and she says "Well...we don't even carry roll away beds, what did you expect?" She then goes on to say that she saw the reservation with the roll away bed request two days ago, but did nothing about it. When my girlfriend asked her why they didn't feel it neccessary to call and tell us, Geneva says "Well that's what you get for booking online. You should have known we don't carry roll away beds." Now folks, I work for a Gov't agency that "Patrols the Border" and my GF is a LT. COL in the U. S. Air Force, active duty and a veteran. We have one kid who is a model and another kid who plays on a traveling soccer team. Needless to say we travel, a lot.

    Geneva tells us "You are getting the reduced government rate. What ELSE do you want from us? You should have called us, not gone online." To which we tell her that we did call the hotel directly after the online booking, just to make sure they got it right. We were told "Well, WE didn't screw it up." Not really sure how she came to that conclusion.

    Now we get to the check out. Check out is 11:00 am. I asked if we could get a late check out. Again, in a very condescending tone, Geneva tells me "We don't really do that, but I guess 11:45 will be ok, but NO LATER than 12:00 pm." I thank her and we go to pack up. At 11:30 we were in our car pulling out of the driveway.

    Fast forward three days later when my credit card statement shows a $20 charge for a late check out. Now my roof has a hole in it where I went through it. I am pissed.

    I call customer service and a very sweet young lady named Libby listens to me vent about how crappy were treated. And while she was great, I must say, the ordeal at the Comfort Inn has already made the rounds through my station and at the Base where my GF is stationed.

    I don't see us, or my parents, staying at a Comfort Inn ever again.

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  48. I called on 1.17.2012 about possibly staying at a comfort Inn in Slidell, LA. I was told by a girl (Hayley) that my card would not be charged until the day before scheduled arrival which is 1.31.13. The hotel then charges the amount to my card of $1005. I became upset and called the hotel. They said that all hotel reservations are final. When I explained to the hotel that i was never told that policy or rights the lady there (Kamicka) said that Hayley was new and that she made a mistake telling me this information. When I called BAnk of America for a claim they have on record that they called and talked to Kamicka and that she stated it was a human error and that the girl was new. When I talked to the GM (Iris) she told me that the girl is not new and has been there. All things I feel are lies. Also I have never recieved any information or email of my stay. They just billed my account and have not sent me anything in return. I am not even going to be in Loisinna that weekend and if I was told the policy from the beginning i would have never put my card down. Mananagment seems to be just trying to put this under the table when they knoiw they made a mistake. I am very irrited and feel that there is no one to talk to and the GM doesnt care. When I was on the ophone with her she hung up saying that she need to help other guest out. I will fight this until the end.

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  49. I am extremely upset with the harrassment that myself and my team of employees got from the staff here at the Comfort Inn located in Fairfax, VA. A couple of my guys were accussed of smoking in their room and were escorted out by the police and locked out of their room upon retrieving their personal items. Their room was booked and paid for for the week of 2/4/2013 through 2/8/2013 and were asked to leave and had to drive 3 hours back to their homes. When I tried to approach the staff here they were extremely rude and were not willing to work with me to keep my crew here. Instead they decided calling the police was the best answer.

    Today, 2/6/2013, I was standing outside smoking and did not see the no smoking sign near the front entrance. A handicap gentleman proceeded to use obsene language with me about it so I moved to the area HE indicated was for smoking. Upon re-entering the hotel, another gentleman walked out and lit up a cigarrette right where I had been standing. I walked up to the older gentleman in front of their staff and indicated to him he may want to take it upon himself to be the way he was with me to the other gentleman outside. Immediately the night shift staff began arguing with me and advised me not to harrass him. At this point I told the front desk guy that he was outside harrassing me about smoking in the wrong area so I moved.

    The front desk guy said for me to just go up to my room. I asked if he was asking me or telling me and he indicated he was telling me. Their people are unbelieveable and I will advise the company I work for to avoid putting us up in any of their hotels in the future. We travel pretty much on a weekly basis and I will do all I can to make sure we do not utilize their hotels again.


    I am guessing as long as they are bookingtheir rooms that they don't give a crap to the paying customer once all is said and done.

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  50. I am at the comfort Inn in Herndon Va.I can't believe the experience I just went through,the day I checked in room 101,somebody else things were in the room,the person couldn't believe he had to get his things out the room and b checked into another room,the next day I was sleeping late,I get a call from front desk I need to come to front desk,he told me he have to check me out and put me in room 226,that room was occupied the GM told him to have me wait in th,the lobby until another room come available,I waited in the lobby 2 hours,then when they finally put me in a room,the room is so dusty,it look like blood spot on the rug,the bed look as if they were not changed,this have been a night mare,the clerk at front desk the DM were making the changes at her house,she don't know what room is available or how to treat customers,she really need to replace by some one that have customer service experience and learn that customer can't b treated like crap,she need to be fired because she really don't no her job and by the way her name is Evie Davision,DM in Herndon Va

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  51. The Comfort Inn and Suites in Springfield, MO - Not a good idea to stay there. Booked 4 rooms - was told nothing would be charged untill I check out - later on cancelled 1 - that's all good. Called a couple of days before leaving to make sure I still had 3 rooms - Nope - only 2 - whoops - they messed up- Got that all straightened out - arrived late on Friday night. Went with 2 other friends who would be staying in room #2 - checked in - Front desk guy (Zach) took our CC to check us in. I specifically asked - "our rooms won't be charged till we check out right?" He says that is correct. WRONG! My friend's card was charged for 3 nights that night. My card was charged for one night that night. 3 other friends arrived later the next day - no problem - out most of the day - returned later in the evening on Saturday - got a call from the front desk (Zach) said my card was being declined for the 2nd night. WHAT? I thought you weren't supposed to be charging the card till we checked out! Said he needed a card - Ran the on on file - nothing - I gave him another card - it went through for one night. It rained that night - in our room! One bed was soaked! Went to check out the next morning - got a refund on the card I used the night before. Friends in the other room went to check out - card wouldn't go through - Looked at the bill - Got the CC's mixed up on the rooms! I was paying for my friend's room and they were paying for mine. the morning front desk clerk says - let me check to see who checked you in - oh that figures. Hmmmm not a good sign. My friend had to go to an ATM so he could get cash to pay for the room. I was told my room would not be charged. Bottom line: My friend got charged for 3 nights and he paid cash for one night - I got charged for 3 nights on one card - charge for one night on another card but due to the water issued was refunded on that card - WE ONLY STAYED 2 NIGHTS! In essence they got double paid for 3 nights.The front desk says - you weren't charged.....then why is it on the bill when I check out? Why is my bank telling me it was? Never, never, never, never will I stay at a Comfort Suites again!

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  52. Comfort Inn SUCKS. My friends house burnt down last weekend in Grinnell, IA. The Red Cross paid for three nights at the CI in Grinnell, two adults three kids. Alright, so as they are coming in with what little belongings they have - it smells like smoke! They had to keep their hotel room window open to help air out the smell. They were accused of smoking in their hotel room and were charged an extra 800.00. Now the place they found to live in, they can't pay for. WTF!!! How is Comfort Inn going to resolve this? The manager there won't do anything and the employees stopped EVERYONE that brought them food and clothes to see if they were smokers!!!! I would like answers and I know that they will NOT get my business and anyone elses in Grinnell.

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  53. comfort inn staten island ny Well where do i begin lets start with pricing how dare they charge 130 bucks a night for a room the size of a bathroom thats number one number 2 upon going into the "breakfast room" too eat my 1 year old made a mess on the floor..not an employee in site that would help me so i went to the manager got a broom and a mop myself and cleaned THE WHOLE ROOM as after i cleaned my sons spot the rest of the room looked nasty...the following day i paid in cash for some phone calls..they still charged them to my credit card..still awaiting refund...I also only had ONE towel in the room upon checking in for 2 people and a baby..so i requested more towels..low and behold my credit card is charged 10 dollars even..i call the hotel and Jess tells me it was for house keeping charges...such as i took towels home or i stole linens but the manager would be sure to call me back...No manager ever made contact with me..i called back 28 times and no manager was ever available...Even though during my 3 day stay i know dang well she is always there...On my final call i spoke to LUCAS the rudest employee i have ever in my days encountered...as i am telling him i was charged for phone calls i paid for in cash and a 10 dollar seperate charge he talks OVER me telling me i have no 10 dollar charge i am in correct and the 9.76 in phone calls was a refund not a charge..um i never recieved a refund i recieved a charge i have my bank statement! so for 19.76 no house keeping and horrible employees i will NEVER again use this hotel unless its free and even then i may pass!

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  54. Our complaint about the Comfort Inn is mild compared with those listed above. In short, however, the chain wiggled out of it's agreement to provide a free night's lodging after we spent the prescribed number of nights.

    We were careful to comply with all the conditions. But in the end, the company wiggled out of its commitment. We were trying to make reservations at the Comfort Inn near Seaworld in San Diego. We spent at least 45 minutes on the phone -- first with Numas and then with Kyra -- trying to resolve the problem, but to no avail. We wanted to spend seven nights at the motel, providing we could get a free night based on our previous stays and our previously satisfactory experiences.

    In light of the comments listed above, perhaps we're luckly. At least we can go somewhere else.

    The Comfort Inn in Grand Blanc, MI. (off Holly Road, near the Genesis Medical Center) was a good place to stay, however. Just don't expect to reap the rewards repeated stays.

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  55. Stayed at the Comfort Inn at 737 Champion Drive, Canton, North Caronlina. April 20, 2013. Paid $110.00 for a room that was awful.
    Rude desk clerk. Furniture looked like it was rejected from Goodwill , it was that bad, major gouges in the nightstand. Toilet was cracked. The bathroom door just cleared the toilet. The coffee maker was in the bathroom, thats just gross. There were cigarette burn holes in the blankets. The exhaust fan in the restroom did not work. The restroom was the size of a small closet. The Lampshades looked like they had been thru a flood as they had massive water rings around them. This was a hotel with interior rooms and the exterior doors were not locked or even shut, they kept them proppred open with cigarrette cans. They had the old key system to get in, and the interior door locks were the card keys, so they have never changed the exterior door to match the interior doors. NO SAFETY AT ALL. This was the worst hotel I have ever stayed in. I have stayed in Comfort Inn's before and have always been pleased, not this time, nor will I ever have faith in your name again! SHAME ON YOU FOR ALLOWING THIS HOTEL TO USE THE COMFORT INN NAME.

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  56. Jeffrey PlataniaMay 6, 2013 at 12:11 PM

    Jeff Platania: Stayed at the Comfort Inn in Jessup Maryland, room was supposed to be non-smoking, it was marked that but the room smelled so much of smoke I had to open the window to vent out the room. Signs of mold and moisture in the halls every room the door key slot was pitted and rusted the tub constantly dripped and the room was filthy. I didm't even unpack. I have asthma and this was a big issue for me and for my wife. I was on the 3rd floor and noticed that there were no elevators in the hotel and you state that this facility was disabled accessable???? Really I would sleep in my car first before I ever book another room with these people. If every hotel in the area wasn't booked I would have left that same night.

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  57. Stayed in comfort inn Syracuse NY and cant find one good thing to say about it. The elevators dont work so plan on dragging all your luggage up several flights of stairs. There is no fridge or microwaves in the rooms. My company booked this hotel and that being said I am stuck here for 4 or 5 days a week and cant have anything in the room that needs refrigeration. The coffee pot in the room has no basket. The whole place is just dirty. I have stayed with comfort inn before and while not 4 star at least they were clean and I could keep food in the room. This Hotel is the worst I have ever been in

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  58. Stayed at a Comfort Inn in Tupelo, Mississippi 5/16 because it was advertised as recently renovated, new hotel, now open. It was terrible... First we were given a room, that hadn't been cleaned from the previous occupant. Given a second room, when we opened the bed, the top edge of the white comforter was filthy dirty and stained with many spots. We also noticed a very strong offensive odor of urine in the room, especially in the bathroom area. The bathroom sink had not been cleaned. I would never stay in another Comfort Inn as these conditions are very unacceptable to us.

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  59. Comfort Inn Santa Ana California needs new management. As I read more and more post I understand this is just how their business is ran, tragic. I will never stay at any Comfort Inn nor will my family or my basketball team. I called to cancel a reservation and they said it would be taking care of rushing me off the phone. Anyway, that didn't happen so I called in and they said they see no records of my call. They tell me to send in proof from my phone records that a call was made and they would credit my card. So, I fax them my calling details showing my calls to them the day I said and management then said they still can't help me. They are liars and an incompetent business. Beware of this hotel.

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  60. Jerome Edwards May 17, 2012

    Confort Inn Bayview, Jacksonville Florida showed signs of mold and moisture in the halls every room. the Furniture looked awful. This was the worst hotel I have ever stayed in. This Hotel should be demolished it is literately falling apart I am really really surprised that the city inspectors have not closed this place down. The Place is Dirty and OLD the rooms are disgusting,I had to put a towel down in the bathroo and tub to take a shower that's how discussing that tub was.

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  61. I was terribly disappointed to find out today that a friend of mine's daughter, who is a reserve in the military, was fired today by the Joplin, Missouri Comfort Inn because they stated they could not work around her one weekend a month schedule with the reserves. I don't support any business that does not support our military personnel who, through their sacrifice for our country, have made it possible for that very business to have the freedom to be in business in the first place.

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  62. I am not surprised, we recently stayed at the Comfort Inn in Las Vegas. The room totally stunk, the carpets were filthy. I walked on the carpets without shoes and ended up with black bottom feet.... The bed, if I wasn't rolling off the side to the floor, my husband and I sat on the foot end and it flipped up and we we ended up on the filthy floor, Ugh! Good thing a kid wasn't jumping on it. The breakfast was horrible, frozen bagels, seriously.... Never again!

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  63. Stayed at the Comfort Inn & Suites this past Sunday night -- paid $139 (plus tax) to upgrade to a 2-room suite, since I was traveling with my kids (ages 12 & 14). Room was FILTHY -- hair & what looked like blood in the shower, dirty toilet seat, arms of sleeper sofa were crusted with .... crap. The kitchenette had no plates or silverware (or amenities of any sort) -- so we used hand towels to put our (delivered) pizza on. When I opened one towel, it had long, black hairs on it. WORST of all: when we pulled out the sleeper sofa (for one child to sleep on) -- there was DOG FECES underneath. The guy behind the desk was BEYOND rude. We ended up leaving the hotel at 3am (no desk clerk to complain to then -- and the woman setting up the coffee ignored us). I've already contacted my credit card company to dispute the charge, and will NEVER stay at another Comfort Inn.

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  64. Just got off the phone for the second time trying to make reservations for a week of rooms, sixteen rooms for our family. Both Kathy and Sam were horrible to work with and very rude. Told me each of my children should call in separately, it would be easier, although I am paying for all the rooms. I have never been treated so rudely, so stay away from Comfort Inn, in Portage, Wisconsin. I am looking into another facility. We stay at The Drury and it is 100% better to work with than these very rude ladies!!! Also the rate from weekday to weekend goes up thirty plus dollars!!! Are we getting skinned for a weekend stay, YES!!!!

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  65. June 11,2013; We stayed at a Comfort Inn in New Mexico. We made our reservations on price line. It stated flat screen tv's, pool, hot tub, steam room etc. It sound great. We had come from staying at a Comfort Inn in Texas and we were expecting the same quality as we did at that one. OMG! NOT the case. The rooms old and nasty,the beds you could feel the springs poke you. The pool you cold not swim in because it was green, the hot tub made a horrible sound. No towels in the pool area. Just, dirty old nasty.The carpet in the room old dirty and nasty,when you opened the drawer the knob fell off. The television was a dinosaur and not anything like advertise. The front desk, when we came in she was talking to a vendor biting her nails and just made us wait and wait and wait. Absolutely no customer service skills.ON A SCALE FROM 1 to 5 I rate it a 0.... This place made motel six look like a 5 star hotel. We shouldn't have to pay to stay in such a horrid place, in fact they should have paid us!

    Sincerely,
    spiritinterventions@yahoo.com

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  66. I stayed at the Katy, TX Comfort Inn on Mason Road. I checked in on June 5th and checked out on June 8th. My daughter paid for my Room June 7th. I had to stay due to movers not arriving until June 8th. My friend picked me up on June 8th long before check-out. I was charged on my credit card today for the arrival night. WHAT A RIP-OFF. ONLY STAFF THAT WAS NICE WAS THE MAIDS THAT WORKED THE BREAKFAST EVERY MORNING.

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  67. We stayed May 25th in Warrensburg, Missouri for a Wedding. Checked in at 1 pm, out at 9 am next morning. We were charged twice on our debit card. 72.06, and 82.06. I called the owner/ desk clerk 48 hrs after checking out. He said he would take care of it, revert the one charge. 3 weeks later nothing! I did read on Trip advisor, this has happened many times at this Comfort Inn. It was a run down, Filthy, Stinky place. I had to buy a spray air freshener and use constantly, run AC with window open for fresh air. We would of checked out, but no hotel rooms in town because of Marathon.I don't get how Comfort Inn Corp. can allow these people to own/run these Hotels under their name. I want my money back!!!

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  68. Just stayed at the Fairmont Comfort Inn. My husband and I were highly disappointed with the layout considering the price. We were placed in a handicapped room, so this is possibly why there was no fridge, no counter top in the bathroom (put our things on the floor and on the handicapped shower chair), no light over any of the mirrors (light was above the toilet), the bathroom vent did not work...but it did make noise, no additional electrical outlets to charge things (we had to unplug the lights and sit in the dark). On the first morning there, no one stopped to pick up our used towels. I tracked someone down and asked where I need to go to get rid of our dirty towels. They took them, but when I requested replacements and listed what was specifically missing, the lady started to pile regular bath towels at me. I tried to explain what each towel did and it's size, but it took a 2nd person to come along to get what we needed. Long story short, if we knew we knew we were being given a handicapped room with none of the amenities of a regular room...especially at the outrageous prices...we would have booked elsewhere. Oh, and shame on you Comfort Inn for not having a corporate, Main office webpage to go to with our complaints. Like this is going to do anything for unhappy customers.

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  69. I watched the front clerk Andy come in to the breakfast room straighting chair then use his hand to clean off the table and go and put away the forks that we laying on table back in the holder. Really. Then tell a women with an anger voice don't thow the key at me and demanded that she say please to him or she was going to throw her out of the building. Is this how you are suppose to ask a guest. From what I understand this is a corperation account.

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  70. Obviously the Choice Group corporation has a lot of work to do. We stayed in the Comfort Inn near LaCrosse, WI (Onalaska) and experienced many of what the above comments talked about. The managers do not manage, the desk people are rude (one was not mentally capable of handing the front desk) and the facilities were poorly taken care of, dirty, and not functioning. Corporate needs to get it together. No review possibly at each individual site. No satisfaction. Made to wait for service. They have lost our business. And - after talking to friends, they have lost many. I'll pay the price and stay at Americinn, the Marriot group, Holiday Inn Express or any place but the Choice Group. Just because the economy is poor doesn't mean service has to be poor. Who is running this outfit? Big salary but lazy? Judging by the people working the motels, the upper management must be lacking also.

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  71. Stay far away from the Comfort Inn in Grove City, Oh. for it does not stand up to the quality standards of it's name! I was told one figure at the time of check-in and now on my bank statement there is a totally different charge. I'm glad I asked for a printout on my way out. They never had me sign for a final bill or charge out when I turned my keys in. I had a dispute the final morning because I needed a wake-up call in order to get to a bowling tournament, get up get breakfast, get packed and be ready to get out on the final morning. The wake-up call never happened!!!at 8:00am I missed breakfast! I happened to wake up on my own at 10:00. I called the front desk upset because of no wake-up call- no breakfast- I was going to loose out on my tournament I had just paid for a motel room to stay over night for to bowl and now I couldn't even bowl!!!I asked for a late checkout and begrudgingly was given until noon! WOW! I went down to the pool quickly to jump into the whirlpool which is all crushed and broken in pieces on the bottom but I'm glad I took my room towel with me because from 10:40 until 11:25 no one ever came in and brought pool towels. When I got back to my room all of my towels were already cleared out including my bath mat which I wanted to take a quick shower to wash the chlorine off NOT!!!... Just ran my keys to the front desk and asked for my copy of my final bill never dreaming it was different from what it was when I checked in. I am sending copies to corporate office for review. When I went in with the coupon he said he had a room at coupon rate of 74.99 for 1 night and 84.99 the 2nd night. I said why make it hard on the girl cleaning the rooms. Here I think I'm doing them a favor by staying in 1 room so I said just put me in the 84.99 room thinking he would give me a break. Thinking my final bill will be about $160.00!!! Wrong my bank shows 198.46 I never signed for these charges let alone loosing out on my tournament- breakfast, inconvenience and rudeness from your overall staff. When I got home I found out I left my I-Pad charger in the room. I called the manager to find out when he was going to mail it out to me. He said they never do that to occupants any more. If I want it he would give me the phone number to fed-ex and they would pick it up at the motel and ship it back to me here in Perrysburg, Oh.

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  72. COMFORT INN & SUITES, COLTON, CA...JUNE OF 2013. AFTER HAVING STAYED AT THE HOTEL, PARTY OF FIVE, A GARMENT BAG WITH APP. $1,000.00 WORTH OF MEN'S CLOTHING AND ACCESSORIES WERE LEFT BEHIND. WHEN THIS WAS DISCOVERED, A CALL WAS MADE TO THE HOTEL FRONT DESK, WHERE A VERY NICE LADY AFFIRMED THE FORGOTTEN GARMENT BAG HAD BEEN DOCUMENTED WITH OUR ROOM # ETC. AND WAS THERE. SHE SAID SHE COULD NOT SEND IT, ONLY THE MANAGER, WHO WOULD NOT BE AVAILABLE UNTIL THE FOLLOWING MONDAY AT A SPECIFIC TIME. MY DAUGHTER SPOKE WITH THE MANAGER AND HE ASKED FOR THE DESCRIPTION, A CREDIT CARD #, AND HE WOULD HAVE IT SENT WITH A METHOD OF SHHIPPING AND A TRACKING # WHICH WE REQUESTED. THAT HAS NOW BEEN SEVEN DAYS, HE WILL NEVER RETURN OR ANSWER CALLS, (several) WE HAVE SINCE SPOKEN TO ONE OF THE EMPLOYEES AGAIN AND SHE WENT TO MAKE A PHYSICAL CHECK...ASSURED US IT WAS THERE, BUT LOCKED UP AND SHE IS NOT AUTHORIZED TO OPEN OR SEND IT. HE HAS LIED TO US TWICE AND TO ME IS NOW BORDERING ON THIEVERY. DOES ANYONE AT CORPORATE EVEN BOTHER TO VIEW CUSTOMER SERVICE COMPLAINTS? EVEN OUR TRAVEL AGENT FROM AAA NCNU, HAS SPOKEN TO THEM MORE THAN ONCE AND THEY TOO RECEIVE NO RESPONSE. ANSWERS? OR ARE WE ALL JUST SUPPOSED TO ROLL OVER AND LET THESE COMPLAINTS PASS BY?

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  73. I stayed at the Comfort Inn in Brunswick Maine back in March. During my stay there I was injured and had to go to the ER. The ER staff told me I should tell the Comfort Inn about what happened, and when I did, they demanded to see and have a copy of my ER report. I was very taken back, in pain, so I handed the man the report from the ER, not knowing otherwise....I heard nothing more from them, just the very harsh demeanor from getting hurt at the Comfort INN!!!! I have written complaints on Trip Advisor, made phone calls, and will continue to do so. How can they get away with treating people like this?

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  74. I looked up this page because I am helping a colleague get credits that Comfort Inn Clemenceau, San Juan, Puerto Rico processed duplicate charges. They have given her the biggest run around so we are filing a dispute with Visa since Corporate office said they are run as independent hotels.
    That said and reading all the negative reviews about the other Comfort Inns, I must add that if anyone is ever in Augusta, Georgia do stay at the Comfort Inn on Jimmie Dyess Pkwy. My husband and I have stayed there several times over these past 2 years and have had the most comfortable clean rooms always at a great rate. The staff have never been rude.

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  75. I stayed at the Comfort Inn at Fairplex in Pomona, CA on July 9-July 12 with my classmates. I could not sleep the first night i was there and the next morning we saw bed bugs all over the bed. That was on july 9. My classmate who was in the other bed also had many bite marks that we showed to the manager. The bite marks started to show more and more as days went by and got bigger and very itchy that i couldnt not function. I went to the doctor and it turned out i had an allergic reaction to the bug bites so until now im still have bites all over my body. In my arms, neck, chest, back, face and legs. Its been a week and i still have the bite marks all over! I have missed work and lost wages and lost clients in real estate. Im also a new graduate from nurse practitioner school and have not been able to study for my board exam that i will be taking soon. This situation had ruined my plans and way of living. I have not been able to go out except to see the doctor. I need to be compensated for my losses and grief. This hotel should not remain open until it is completely cleared off the bed bug infestation. If this Comfort Inn will continue to be open, more people will be affected and who unlike me just had a severe allergic reaction, someone may get an anaphylactic reaction from the bed bug bites and die.




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  76. Do not stay at The Comfort Inn on Allentown Blvd. in Harrisburg PA. It is infested with bugs and very dirty. The smell in the whole hotel and rooms is enough to make you throw up!!!! My first room was infested with bugs and bug fecal. Dead bugs , bug fecal and hair was all over my sheets on both of the beds. They upgraded me to a suite and that room was even worse. The bed and sofa bed had dead bugs and bug fecal worse then the first room I was in. They told me they had to shut the room down and they had more rooms but could not give me one. They said they set me up at another hotel and to go there tell them my name and that comfort inn had sent me. After packing up for the second time I get to sleep inn suites and they had no idea what I was talking about when I said comfort inn had sent me. It was 12 am and I had no room and I had to get up at 6am. I called the comfort inn and told them I had no room waiting for me. So the GM Barbara called the sleep inn and argued back and forth with the front desk. The sleep inn Finally agreed to give me a room after I told them my story and cause they felt bad for me and my 9 year daughter. We were both crying and very upset we might have to sleep in our car for the night. The sleep inn and suites in Harrisburg PA is a wonderful hotel. Extremely nice staff and a spotless clean hotel. If it wasent for them me and my daughter would have been sleeping in our car thanks to the comfort inn and the GM there Barbara. I had more difficulties due to the GM Barbara. The story is way to long to write on here but to make a long story short she blamed me for having to fire her maid staff and said I cost her money. She yelled and screamed at me saying F*** me and my daughter and called me a F****** B**** before hanging up on me. I called corporate and made a complaint on Barbara and her hotel. This lady should not be a GM and have to deal with costumers. I have never been treated or talked to like that ever in my life. I'm appalled at there costumer service. I will never ever stay at ANY comfort inn again!!!!! I'd rather sleep in my car or on a bench then stay at another comfort inn.

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  77. I came here to file my complaint about Comfort Inn in Charleston, SC but after seeing all the bad reviews, it's not even worth it because I'm sure my complaint will be pushed under the rug just like all the rest of them. All I can say is, it's a sad situation when you travel hundreds of miles on a train, only to arrive at the hotel and your reservations (booked by hotwire.com) have been compromised. Not to mention, Hotwire.com was no help as resolving the issue. My question is? Do Corporate even read these complaints? Do they even care about their customers? The show Undercover Boss just had an episode in which one of their top executives was on there disguising himself and found several issues with the Choice Hotel Chain and appeared to be very concerned towards his findings and stated changes would be made because customer service was unacceptable. I wonder, was that a put on for show appearance or was he really and truly concerned for the customers sake? Who really knows. PLEASE CORPORATE...if you do read these complaints, reach out to your customers and make things right. Get rid of bad management and make your properties/hotels customer friendly. It's nothing worst than poor customer service!! Especially after a long day of traveling! There are thousands of good people out here that need a job that would run your properties better than the employees that have been presented here. I understand each establishment is independently owned but dang...it's YOUR NAME that they are operating under. Why take the change of slandering your name? It's not worth the cost of losing customers. Do the right thing and make things right. This is the right thing to do!!! ~BLESSINGS FROM PHILLY~

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  78. COMFORT INN TRENTON ONTARIO. They put a bottle of water in your room and you think it is for free. When you check out of the hotel, your visa will be charged an extra 3.38 for a bottle of water. There is no indication that the water is for sale. Anyone in their right mind would not pay that much for water.
    Scammers

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  79. I have contacted choice over our issue, but, I feel everyone needs to know. We stayed at Smith Mountain Comfort Inn. It was great last year and the worst you could imagine this year. Dog pee wet on our first room and smelled so bad. We reserved a King non smoking and the attendant after the complaint sent us to a room of 2 double beds. pubic hair on the toilet and soap used in the shower. We had to stay 4 nights and it got worst. We talked with another women that was on her 3rd room that was still not clean. I have pictures of cig butts left in the hall for all 4 days, and wet stains in the hall from dogs or what ever the next day. They had hard boiled eggs that were green from being frozen and thawed for days. This place was discussing. No toilet paper, shampoo, soap, or even a carpet cleaned when we let them clean. We put a empty toilet paper roll under the sink to see if they would even look! Nope it was there and an added amount of hair to a used toilet they yes they did not flush.

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  80. So my horror story starts about 2 months ago I made a reservation at a Comfort Inn at I70 and 78th street. I wanted something close to the Country Club and also the highway so that I could come and go. I was going to be busy the whole weekend and so I really just needed somewhere to sleep and shower etc.

    Well I told them that I wanted to stay Sept. 13 and 14th and I guaranteed it with my credit card. That way I wouldn’t have to worry about when I was checking in etc. Well I stayed there on Friday night and got up Saturday morning and went to the tour of the high school, while on the tour I got a phone call on my cell and left the room to answer by the time I answered nobody was there so I returned the call twice but nobody answered so I didn’t try anymore and I did not recognize the number but it was a 913 area code.

    Then after the tour we had to go to the country club to decorate etc. About 2:30 we were done and had to be back by 5:00 so I left and went to the motel to take a shower and get ready to go. When I got there I could not get into my room so I went to the desk. The girl there told me that they had removed everything from my room because I only had it for one night and that they tried to call me. (The phone call that came while I was at the school and tried to call back but nobody would answer.)

    OMG so I am standing in the lobby with no room and I argued with the girl for over 30 minutes and so she called the manager/owner ??? Steve, well he said there was nothing they could do. They had no rooms. He refused to help me or do anything for me. So the girl in the lobby was kind enough to call up the street to a Days Inn and they had one room left that had a no television because it was broke and not working and so I took it because I didn’t need a tv since I would be gone most of the time.

    Everything else was booked up because there was a big country and western festival in town at the Legends Sporting Arena, the Chiefs football game and the Royals had played on Friday night so there was nothing else available.

    So I went and checked into the Days Inn.
    When I unpacked my suitcase my top that I had bought to wear to the dinner dance was gone and had been stolen by someone in the hotel.

    I drove back to the motel but I got the answer we don’t know what could have happened to it and they went to the room and checked but it wasn’t there. Of course it wasn’t it was STOLEN. I hung it up on the hanger myself before I went to the Restaurant on Friday night after I checked in to the motel so it would not be wrinkled when I went to put it on Saturday night. So someone had to steal it since they packed my stuff up and it was on a hanger, it was not with anything in my suitcase or in my bag. That is my horror story so now I am out a top and by the time I got all that stuff done and made two trips to the Comfort Inn because they stole my top I barely had time to take a shower and get back to the Country Club for the dinner dance.

    Luckily I had put my jewelry in my purse and carried it with me so it was safe.

    I am writing to complain but I was told by the desk girl that this guy the manager or owner or whatever is rude and won’t respond to anything that customers complain about anyway, in fact I was told that he was the one that had made my reservation and is the one that screwed up the fact that I asked for 2 nights.

    I have never ever had anything happened like this to me before.


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  81. I made a reservation at the comfort inn & suites in springfield, mo two months ago and gave them my credit card number to guarantee I would have a room. Well things came up and I had to cancel which wasn't a problem. Well I didn't think there was a problem until I got my credit card bill to find $15,000 worth of unauthorized charges from places in New York. I have spent numerous hours and done extensive research to get to the bottom of this. Come to find out the manager {Casandra Dehn) who took my reservation and my credit card number was Federal Indicted previous for stealing and using guest's credit card information. The following is straight from the FBI website:

    Assistant U.S. Attorney Marisa J. Miller, who is handling the case, stated that the defendant (Casandra Dehn) worked at the Comfort Inn and Suites in Willard, Missouri, in the spring of 2009. Dehn conspired with co-defendant David Pierleoni to obtain credit card information, including numbers, access codes, and expiration dates belonging to the hotel’s guests. The defendant (Casandra Dehn) then transmitted the credit card information to David Pierleoni in Rochester. Thereafter, Pierleoni and co-defendant Victor Ortiz used the credit card information to make fraudulent purchases.

    That makes her a federal felony and comfort inn doesn't seem to think they should fire her?! So here she is at it again!!!!

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  82. I stayed at the comfort inn in Marion Ohio.. Had conjoined rooms 89.99 a piece and 2Hundred dollar deposit.. A hundred a room had a hotel party for my daughter... They swimming when it was time to bath.. Both tubs had hair in them.. I notified front the manager was supposed to be there that Saturday morning
    .. Never showed her was gone call Monday he was in meeting all day never called me back... Today Tuesday didn't call today K took pictures the head housekeeper was mad... O We'll nobody wants to bath in another person hair boo poor service they get a 0

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  83. Si quelqu'un, du siège social, peut lire le français, il ou elle devrait lire les commentaires laissés sur Trip Advisor au sujet du Comfort Inn de Rimouski au Québec. Cela pourrait aider à l'accélération des supposés travaux d'amélioration effectués en début de 2014.

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  84. My family and I recently stayed at a comfort inn in down town Atlanta, across the street from turner field. When we returned home I looked at our bank account and saw that we were never refunded our deposit. We called the hotel to find out why and they proceeded to tell us "because you smoked in the room". First off I have two small children and specifically looked for a non smoking hotel! Second I am pregnant and do not smoke! When we first arrived and walked into our room there was an ungodly smell of insents. I told my husband the room smelled like smoke, but because he isn't pregnant he couldn't smell it. I spent the next three days at that hotel with a migraine and vomiting from the smell! I am furious we can't get our deposit back because they say so! We live 6 hours from this hotel how are we going to be able to go up there and sue the crap out of them when we work! This hotel is horrible and puts the blame in the wrong place. Not like the people in the room next to us who were drinking and partying all night weren't the ones smoking! My family will never be staying at a choice hotel again!

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  85. The hotel manager was extremely rude and disrespectful. I obtained a coupon from my company and presented it to the manager as well as the other staff. The coupon clearly states a price but does not distinguish what rooms it applies to. The entire staff, including the discourteous manager, stated the coupon is only suitable for rooms with double beds. When confronting the manager about this issue he became extremely defensive, uncivil, insulting and intrusive by expressing it was ultimately his decision as to what rooms this applies to. We left abruptly because of his condescending and derogatory actions. Having worked in the hospitality field several times, I do not believe the customer is always right by any means but you should always remain polite and accommodating regardless of the situation. The manager did the complete opposite of this resulting in two customers to leave the premises. If your manager remained calm and polite I would have stayed in the hotel whether or not the price of the room stayed the same. He had no respect for not only customers but his staff as well. Because of this one negative experience I have had, I will never stay at another Comfort Inn regardless of where it's at.

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  86. I just got off the phone with customer service. I mean some "guy". I had a terrible experience with rooms with no baseboards..had to plug in the lights to work, the door jams were rusting out....and they had no toiletries for stranded travelers...seedy place.dirty....and people "hanging". I was told that their management would call me ...I said great ...can someone from Comfort Suites call me? NO....they have no one set up for that.....so it is a scam...they have no standards...it is like the old Holiday Inns and Howard Johnsons...some good some bad....and I paid over 140.00 for this flee bag hotel......I know they don't care...and that this is really here to let off steam....so I have done that....and .....I have the last laugh....

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  87. My husband is staying at the Concord N.H. Comfort Inn for work purposes. He paid for the week and weekend but came home on Sat. night and left to go back to the motel on Sunday afternoon. When he arrived back at his room, his toiletries (big NEW bottle of shampoo, & body wash) was GONE! Also gone was his food and drinks from his refrigerator. He went to the front desk to report it and was told there was NOTHING that could be done but they could give him the trial size shampoo that they provide for their visitors. I called this motel tonight to speak to a manager but was told she couldn't do anything, I would have to call the GENERAL manager tomorrow! This isn't the first time we have had a problem with this same motel.....about 2 months ago, again my husband stayed at this motel for work purposes and the room he was given had BED BUGS, he reported it to the front desk and was told it would be addressed and taken care of. The next night he woke up only to find MORE BED BUGS, he put them in a cup and took them to the front desk and SHOWED the employee on duty and demanded another room which they did give him, but no apology, no NOTHING! Tomorrow I will be contacting the corporate office but not expecting much after reading these other reviews. I refuse to stay at ANY Comfort Inn, but because of my husbands work, he has no choice of motels because of distance. I would NEVER recommend a Comfort Inn to anybody!! The worst motel EVER!!

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  88. I stayed at the comfort inn and suites at the zoo in omaha Nebraska. NO PLACE on their website does it say that they do not have an elevator. My son is a disabled vet and they put us on the second floor. It took 10 minutes for him to walk the stairs. I told the front desk about his disability and all they could say is that they were full.....sorry. What a joke. DON'T stay there.

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  89. I checked into Comfort Inn on Wednesday June 4th at 1:43 PM for two nights. On the last day I couldn't access my room. I went down to the concierge and I explained my problem, they replied that my card had a problem. She scanned the card then gave it back to me I went back to my room. The room was empty and all my stuff were missing.I went back to the concierge and wondered aloud where my things were. She replied that she didn't know. She left to go ask her employees about my things. After 15 min they came back with a black trash bag filled with all my clothes and personal items. When I opened the bag, my laptop case was present but not my laptop. All my clothes and other items were also there, all that was missing was my brand new touch screen laptop and its accessories [charger and etc]. I reported the missing item to the concierge. BAD SERVICE!!! NO STAR RATING! WANT A REFUND!!

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  90. This happened in Comfort Inn Easton , PA

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  91. I stayed at a Comfort Inn in Plainsville, IN. I checked in June 2. I called the hotel to notify them that I would be checking in late; they assured me and was ok with it. When I arrived at the hotel around 9:30p.m; I went to check in, I was issued my room keys; got to the room and the door would not open. I went back down to the receptionist desk; she issued me another set of keys; I went back to the room tried to open the door and once opened the latch caught the door (that meant someone was in the room). So I went back down to the desk and compalined that someone was already occupying the room. So she issued me a new room and a new set of keys. I went to the second room and I opened the door and the room was dirty, bed was not made, towels all over the floor. By this time I was frustrated and tired. So I went back to the front desk and complained again. This time I said, I'm leaving and would be back with an hour; by this time I would expect a clean room and my room discounted for "free" for all the troubles. When I arrived back at the hotel shifts had changed and there was a new lady at the front desk; I explained the problem and she said the other lady didn't have authorization to give me a free room regardless of my troubles and that I would have to talk to the manager who comes in at 5a.m. now mind you it's all ready 11:30p.m my flight was leaving at 7a.m. so that meant I had to leave the hotel at least by 5:00a.m. to get to the airport. Once I landed at the next stop I called back to the hotel spoke with the manager Nicole; she indicated the best she could do was credit me half the price. I was not satisfied with that and immediately said I would call the corporate office once I return to the US from my vacation. I retrun back to the US I immiediately called the corporate office June 9th; they took my complaint and said that I should here from the hotel by June 12; Well I heard back from the Hotel in Plainsville, IN and it was Nicole the manager; she sent me and e-mail and thought she had resolved the issues by crediting me the $35. I told her I was not satisfied with that and I should have gotten my room free of charge. I explained that I could have lost my life by going into an occupied room; a number of things could have happen. Then the offer to give me a percentage off my next stay. I said send it to me in writing in an email. I have not heard from her. I tried calling Corporate office again. the past two days and there not answering there phones.

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    1. Not only that; the lady said that they wre hiring and short staff housekeeping and if I knew anyone looking for a job that they would certainly take their application. Now is that a way to treat a traveler and guest at your hotel to tell them soory about our poor service; we are hiring..what a joke.

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  92. I. and another driver arrived at the Comfort Inn in Seville, Ohio 15 June 2014 for a stay of a couple of days. Upon arrival in our room we found the beds sloppily made, crumbs on the carpet, and either blood or ketcup on the carpet. We were too tired to complain after the long drive. The next day, after a long class day (11 hours) we went back to the hotel, and the beds were sloppily thrown together, and the carpet was still not cleaned. Ok we said, we are leaving tomorrow, lets not , let it go. The next day after checking out, we found that we needed to stay one more day, a reservation was made. At checking in, I was told at first that I couldn't check in because we had a dog inthe room and they had it on video. I assured herthat we did not have a dog and that I would like to see this video. The clerk told me that the manager told her this, and that sometimes they have power failure and that the tape may have been erased. To make a long story short, we got a room (smoking) and neither of us smoke. The room smelled awful (the room was prepaid by a 2nd party, so we had to take it. The room was dirty with dust, smelled awful, and the beds were sloppily made. I am telling anyone who is thinking about staying at the comfort inn in Seville Ohio ,don't do it. You will be sorry.

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  93. Stayed at the Comfort Inn in Newport Tennessee the weekend of June21st 2014 so we could attend a car show there in Newport. My classic 1955 Chevy was stolen from the parking lot early on Saturday morning. When me and the police ask to see the footage from security cameras we were told the building had been repainted 3 years before and the cameras- had been PAINTED over, so there were NO PICTURES, but when us and several others had checked in we were all told that security was fine. We had planned to stay thru Sat. night but after learning of this and our car being stole ,us and several more decided not to stay. We darn near had to call the law back out just to get our refunds for Sat. night, the manager got NASTY. Comfort Inn Headquarters needs to screen who it lets manage the Inns and send the foreigners back home

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  94. Stayed at this hotels location in monroville pa. We were put into a "sick" room. My daughters 6 month old baby is sick as is my daughter, wife and myself with the worst head cold I've ever had. Then a truck dricer withvrunnin a/c ib a 40' container to keep meat frozen solid parked about 100' fron rooms. The a/c system cycled on and off sounding like a military genset. The room a/c cycled on and off every 5 minutes and kept us awake. Ee left at 2:45 am for a 7:30 flight. The clerk gave us the night free and I told her we would not pay for the stay because the room was "sick". If u stay at comfort inn bewaree!

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  95. My newlywed wife & I checked in the Comfort Inn at Monterey by the Sea on August 4, 2014, as part of our honeymoon trip in Northern California. Here was what happened below:

    1. First of all, we were given a wrong door key to enter an occupied suite;
    2. The front office staff, Lyle spent 30 minutes to re-assign a correct room for us. We’re standing at the check-in counter, and watching him to place the upcoming calls on hold and not replying.
    3. The Comfort Inn was fully sold out on Aug. 4, 2014. Lyle apologized for switching the suite to other guests earlier, and made a complication for assigning another suite for us. (Our reservation was made thru choicehotels.com 3 days earlier for our 12-day honeymoon trip.)
    4. We’re ended up to get a single room that was obviously done with a major clean up with shampoo carpeting in the afternoon. Lyle stated that this was the only room available, took it or Left it !
    5. It was already 8:30am, we took the room and unloaded our stuff from the car; but the room did not have K-bed, microwave or fridge as per our room reservation. Besides, the carpet was still wet! I phoned Lyle with my complaints. A room with a wet carpet would not be a livable sleep space. He indicated that all of his neighboring Inns/hotels did not have any room to accommodate our room request.
    6. I stated that we’ll send the complaints to the State Attorney General’s Office for a judgment. Lyle indicated that AG office has not ruling power to this business.
    7. Lyle offered $10 off the room rate (Online booking was $139.00 per night, and it was already charged when booked.) for the inconveniences. I replied that I simply needed a room as per my reservation. I refused his discounted room rate, and asked to speak to the Inn Manager, Janea Elliot directly. Lyle repeatedly replied that Janea will not be available until 7:00am next day.
    8. Lyle further offered me another $20 off for the room. Later, threatened me to call Police to evict us if not accepted.
    9. Around 9:30pm, Lyle came and knocked our room door with two Monterey City Police Officers (Costa & Kopp) with eviction order. I explained to the Officers that the dispute was a civil case, our room reservation was a legal contract. Comfort Inn could not deliver the proper room as per my reservation, but had no right to evict guests. I asked for a written Eviction Provision of the reservation contract. However, Police Officers just warned me that they would put both of us in jail if not vacated the room right away!
    10. At 10:00pm, we vacated the room, and returned the door key back to Lyle in the front office. I requested Lyle to conduct a check-out inspection of the room, but, he rudely refused. We felt the Inn might back charge me any damaged to my credit card afterwards?!
    11. The most terrible thing was we were driving on the streets, no Hotel Room to go, after 10:00pm, Monday, August 4, 2014. My newlywed wife & I were in the middle of our scheduled honeymoon. She cried.
    12. Could Comfort Inn evict the guests, even those holding a legal charged reservation? Should I sue Comfort Inn ?!#? I sure will send my complaints to California State Attorney General’s Office!

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  96. I had made reservations (booked & paid for via Oribtz) at the Comfort Inn at 2215 Route 37 East, Toms River, NJ 08753. I had reserved a non-smoking room. I had verified this & the day/time we were going to arrive. When we got there, the manager informed us that the only room left was a smoking one. When we checked it out the smell was so disgusting we barely made it into the room before having to back out. I was travelling with a 14yo with severe asthma - no way would have made it through the night in there. The manager then refused to refund the money, blaming it all on Orbitz & made no effort to help us find an alternative place to stay for the night. I was so angry at their treatment of us that I could barely look her in the eye & stormed out, left to attempt to find another hotel in a city I'd never been in before, using my phone in my car. These were just the most awful hotel/support people I've ever dealt with in all my years of travelling. I would reccommend everyone stay AWAY from this hotel.

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  97. I resently stayed at comfort suite in Wilmington N.C.(Market Street)was terrlble.The furniture looked like it came over on the Mayflower..I refused to sit on it.Very uncomfortable room.(313).

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  98. I recently drove across country, from Florida to San Francisco, and back again to Florida. It was a month-long trip and I stayed at a variety of hotels including several Comfort Inns, Hampton Inns, Marriott Residence Inns, Drury Suites. My only complaint / worst experience was with the Comfort Inn, 1818 El Camino Real, in Redwood City, CA. This facility was very outdated, requires extensive overhaul, and should NOT be offered under the Comfort Inn name--it is well below minimum standards. Upon arrival, I turned into the parking lot and thought that the hotel was on the East side of the lot--only to find that this building was actually a Holiday Inn undergoing refurbishment. The Comfort Inn was on the right (West side) and looked like a Motel 6, with an office in the middle of the parking lot. After checking-in, I found out that the access to the hotel was via an unmarked door to what appeared to be a parking garage entrance? Inside the hallway, the carpets are dark, stained and smell bad. The elevator to the top (3rd) floor took a long time to get to the top floor. The electrical panel inside the elevator had a short in the wiring, and pressing the first floor button caused the alarms to sound. Our room was on the top (3rd) floor and had skylights in the ceiling. Down the center of the corridor are three atrium vaults to the first floor. It is almost impossible to navigate a cart from the elevator to your room. This was the first time that I had ever been awakened at 6:00 am due to sunlight/daylight coming into my bedroom! With no way to block the ambient light coming in from the skylights! All the doors were hard to open/close and squealed when moved. All the windows had what appeared to be barbed wire on the ledges. The complimentary breakfast was located in a separate section of the "office" and required access via your room key. It would have been comedic, except that the price for the room was $181 and it wasn't worth half that much. I expected much better in Silicon Valley--this was something more suitable to a small town in Wyoming or at a truck stop!

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  99. I stayed at the Comfort Inn 2260 54th St , St. Petersburg Florida, October 17, checking out October 18th 2014, I was charged $38.00 for 3 dirty stain towels, now I had 2 rooms, 2 adults in each, we checked in , went to Cracker Barrel cross the street to eat , came back to the room took a bath and went to bed, got up Saturday Morning at 7am, took a shower, had breakfast and check out in one night how did 3 adults stain towels ? No where in the lobby does it state if towels are stained you will be charges, cause I would not have used any towels, I would brought my own towels. Spoke to Andy at the hotel and he stated we took pictures and checked each towel, with health problems who would check each dirty towel in each room and do the clean up person have that much time. I would never stay at comfort inn again . Per Andy, call your credit card company to dispute the charges. Spoke to Pricella at the headquarter for comfort inn and was told oh, I am sorry but take it up with the hotel, we don't get involve. This hotel gets a thumb down, poor customer service.

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