Comfort Inn Corporate Office Headquarters

173 comments
Comfort Inn Hotels Corporate Office Headquarters
Choice Hotels International, Inc.
10750 Columbia Pike
Silver Spring, MD 20901 USA
Corporate Phone Number: 1-301-592-5000
Fax Number: 1-301-592-6157
Customer Service Number: 1-877-424-6423




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173 comments:

  1. I stayed at the Comfort Inn in New York City on W. 71 Street at the beginning of March with 2 other women. When we returned home all 3 of us began noticing bites all over our bodies. We all sought medical attention and were told they were bed bug bites. One of the women seems to have brought some of the bugs home with her. She had to have her apartment sprayed and to purchase all new bedding. We all tried to contact the hotel and were unable to reach the manager.

    I have continued to call the hotel over the past 3 weeks in an effort to reach the manager. I also submitted my complaint to customer service. They informed me that the manager sent me an email on March 21. I never received the email. At that point I asked that the manager resend his email, send me a written version, and call me. Again I heard nothing. I continued to call and was finally able to reach the manager, Robert, on March 27. At that time he told me he had never heard of my complaint. He also assured me he would look into the issue and get back to me immediately.

    I never heard from him. Finally I was able to reach him after calling 5-10 times today. He never explained why customer service told me that he sent an email on March 21. He also denied that the hotel had any issue with bed bugs and said; "I don't believe you." He told me he would send evidence of the hotels bed bug inspection via email, and then hung up on me. Again, I received no email.

    I am disgusted not only at the managers behavior, but also at the hazardous standards under which his hotel is maintained. My friends and I all have evidence of our doctors visits as well as purchases for new bedding. We have been severely inconvenienced and have not even received an apology from the hotel. Instead we've been called liars and forced to devote huge amounts of time to trying to get anyone from Comfort Inn to respond to us. This is not the way a hotel should be managed. I feel we should be compensated in full for our stay, as well as for the incidental damages we incurred through medical expenses.

    I also feel strongly that the manager should be severely reprimanded for the manner in which he handled my situation.

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    1. sue them

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    2. The one in Fairmont wv on airport rd has vary rude and disrespectful housekeeping.that don't like oil field workers and they say that we stink and they hate cleaning up our rooms eventhough we probably pay there paychecks.could use better management as well or I don't see that one staying in business long term I'm callin. Corporate today to make sure I'm heard!!!!!!

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    3. For issues like this, ALWAYS contact the local board of health. They are legally responsible for investigating any case of communicable diseases or incidents like the spread of lice and bed bugs, food borne illnesses, etc. They would go into places like this test for parasites then issue remedy orders or else for the hotel including the option of a fine, remedy and shutting them down. Never rely on simply telling the hotel as the cost to fix and the penalties from a corporate office (and official embarrassment)might prevent them from responding to your information. When you want ANY company to act and to do so quickly, go to the government agency that regulates what has occurred and go public.

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    4. Marilyn: I made reservation to stay at Comfort Inn at 1686 Beach Bled ms...only to call the number on my confirmation #'s 47444930 and 47444818 to be told their buttons didn't work to cancel my reservations.

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    5. Bed bugs are serious problems with hotels because it service SO MANY VISITORS from ALL over....so the bed bugs could have been brought in from a guest. As the previous person who did a response commentary, the correct department to contact would be that hotel's county government agency: Dept. of Vector Control and the County's Health Department.
      You can try to get back some sort of compensate for you Inconvenience. Try reversing the charges on your credit card and report them to the BBB located in that City/County.
      Meanwhile you can also get hotels to act quickly to resolved the issue for future guests. When you talked with employees over the phone, ALWAYS get their names. Then ,follow up by sending a letter and a cc copy of it to the hotel's corporate office, also cut/paste text over & posed it on Yelp!, Trip Advisor and on the guest reviews on hotel sites.

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    6. My name is Michael Grissom;Today I attempted to arrange a two day stay for a former California Corrections Officer who has lung Cancer, she has been homeless living in Pasadena for the past 6 months. I met Miss Vicky Saturday while looking to feed the Homeless in a central location in Pasadena. I approached Vicky with some Apple's and other fruits. She was so kind she touch my heart. I wrote about Vicky on Facebook 2 friends agreed to pay for 2 nights. I was told by the agent E Colorado Blvd the following had problems 2 years ago! And put the Homeless person out! My name is Michael Grissom My # 949 230-7352 I would like to hear from you. Soon! Email [email protected]

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    7. I stayed at the Comfort Inn in Hyannis Ma. All I can say is run as far and fast from this hotel as you can. I booked a room in The beginning of March of 2016. I was never told that there was any construction going on in the hotel and was woken up every morning by jack hammers. Also I told the guy the night I booked the reservation that I was bring my three small Welsh Corgis that I have had at the hotel 8 times before. The booking went find. Then when I arrived at the hotel I notice that there was a lot of construction going on and there was very little parking. The night attended that was on gave me a room on the third side and I inquired why because with bring my dogs the Hotel alway put me on the other side of the pool area on the ground level for the Dog friendly rooms. He told me that those rooms he could not have anyone in because of the construction. So I stayed four nights with my dogs on the third floor. I even passed the Manager quite a few times with my dogs and even said hello to him. When I went to the room on the night I checked in it had a hole in the wall. I had to plug in all the lamps in the room and the phone was not plugged in and could not find the phone jack. I inquired the next day about the lamps not being plugged in , the phone and the construction noise and the same guy was in as the night I checked in and he really did not say much about it nor offer any help. Well when I checked out I mentioned it and same response, was not a help at all. Then when I was on the road the manger of the Hotel called me yelling and screaming at me about he had me on their camera with my dogs in a non Dog room. I explained that I told the man three different times behind the desk that I had dogs with me at the stay of the hotel. He kept screaming at me. So I had to hang up on him three times and the last time he was so threatening that I told him that if he called me again I would come after him for Harassment. Then he charged my credit card another $125.00. Do not go to this chain. their rooms are dirty and the advertising that the comfort chain runs is not true. There is nothing Homey or comfortable about their Hotels. Read all the reviews, they are all bad

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    8. I too had stayed in Toms River New Jersey. They had BED BUGS in the hotel. We had to immediately leave and get all our clothes washed and dry cleaned. The manager Patricia Brecka said that we would be refunded for our entire stay. She DID NOT! She refuses to answer any calls. I have called and emailed her various times. I don't understand why she can't simply follow through with her promise of refunding us. I called choice hotels and they did not do a thing. I emailed them to GRDESK also and no reply. I am on with headquarters and hopefully they will answer.
      I soon will go further with possible law suit for not honoring what she placed in writing and now the fear I have about traveling. I will be calling BBB also if nothing is resolved. I have already written comments in social media but now will have to write to toms river's paper to let them know in that area also.

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    9. Would never patronize any comfort suite ever again booked room threw third party site called ahead let them know we would be late booked three days. we were told wouldn't be a problem. when i Got in the next morning they said we couldn't check in for any of the days that our reservation had been canceled for all three days they charged us for a nights stay and wouldn't check us in for other two days that were booked. So the lied to us stole a nights stay and stranded my family without even trying to help if this hotel had a zero Star i would give it. As a successful business person managers like this need to be fired the give a company a very bad name stranding a family of four after they had already been paid from third party vender for three days. Thank goodness priceline was able to refund all the days comfort suites Gulfport tryed to Steal congratulations on being the poster child for Bad customer service. avoid this hotel if any thing goes wrong youll be xxxxxxx .

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  2. Comfort Inn Kansas City, KS near the airport told us their free shuttle would pick up our daughter at the airport and take her to the hotel all we need do is call when her plane touched down. We had told them the time of her flight would be 11:10 p.m. We called when the plane landed and Comfort Inn told us their shuttle service closed at 11:00...she would need to call a cab!!!!!! The cab driver was scary to her so she thought it safer to stay at the airport. She sat up at the airport for 12 hours. When we called Comfort Inn they seemed very unconcerned. Our young daughter was traveling alone and they had no common courtesy to see to her safety. We will never use Comfort Inn again. Now that I read the other posts of bedbugs I am pretty sure of it. If they try to charge our credit card we will take them to court. I am very close to calling the media on this one...what is my child's safety worth? I tried to send them a complaint and they have a company who charges to forward complaints. THE NERVE!!!!!

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  3. We made reservations at the Greencastle, OH Comfort Inn in Dec, 2011 for an event taking place in June, 2012. My wife called this week to verify our rooms (3). They had no record of our reservations. My wife gave the clerk on duty the confirmation numbers and she could only find one. She was told to call back in the morning to speak with a manager. The manager found the confirmation numbers however, the reservations were for 2013. 2013? Who books that far in advance? The manager was very rude and indifferent and told her that the motel is completely booked for that week. There's nothing I can do. We ending up getting rooms 35 miles away. We will never consider Comfort Inn again.

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    1. You FAILED because you did not use the CORRECT method of booking a room. Here's the SECRET: When you book a room, whether it's through a hotel website, always contact the HOTEL directly yourself and make sure THAT THE IDIOT at the OTHER END got it STRAIGHT IN THEIR COMPUTER and GET THE NAME OF THE PERSON YOU ARE TALKING TO and ALSO ask for the NAME of the MANAGER. THEN...you are going to type up a FOLLOW UP LETTER and send it to THAT SAME CLERK and cc copy to the GENERAL MANAGER............THAT WAY...you will know that THEY KNOW that YOU KNOW that THEY KNOW what the CORRECT INFORMATION is!!! ALWAYS MAKE IT PERSONAL.....and let them know THAT YOU ARE GOING TO BE THEIR "BEST FRIEND"....up to the moment you (or guest) gets there and YOU are going to be THEIR "BEST FRIEND"...if things go wrong.
      It ALWAYS works................... If you don't believe me....ask your wife or your mother...when women want you to get THINGS done....THEY will be on your back reminding you until YOU get that message LOUD and CLEAR...or you'll do it (100%) because YOU KNOW that you'll NEVER hear the end of it!

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  4. I just stormed out of the Comfort Inn in Cedar City, Utah. Last month I arrived late, 5AM to be exact, and the FD clerk was nice enough to reduce the rate for me. I arrived late again due to unforeseen circumstances. Not wanting to stay anywhere else, i went back to the same place and the same clerk was working. However, this time he had his price-matching and even price-reducing abilities revoked by the GM. I don't know what the hell kind of GM you have working there but if it's money you want to be making, he's the WRONG person to be running it. After-all, isn't the whole goal to keep potential guests in-house and not walking out the door to the Day-inn next door as the FD clerk was instructed to do? I am a recurring guest and refuse to stay anywhere else. But as of tonight I am changing my preferences. You not only lost a customer in me, but i will be sure to tell my family, my friends, and anyone I hear mention your company about my problem with your GM there. If the person running the front desk is the only person there at night, shouldn't he have the authority to to use his own judgement? I am so furious that I can't even look at your hotel in my rear-view mirror. But, My anger is not directed toward the clerk, just the GM. You have a serious problem at that hotel and it needs to be addressed! If your GM is not interested in making money for you, then he needs to be fired. For I am now on a mission to discredit him and your name. I'm wide awake, scared to sleep in the dirty hotel I am forced to stay in. So, you can bet I will post about my experience in every on-line review site i can find!

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    1. Well...........you are lucky to get a "price break" once in awhile....but every business has to make some money. Each Comfort Inn is a franchise. You can't pulled the SAME price break twice. Don't forget....you got a "price break" as a courtesy of the previous clerk. The Comfort Inn management doesn't have to GIVE it to you every time. Being a "recurring guest" doesn't make the world "owes your a discount" every time. Sorry...you're not going to win on this one. Next time SET YOUR WATCH and make it a habit to GET THERE EARLIER AT LEAST 2 - 3 HOURS to check in.

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  5. I was at the Hotel in Ocean City MD weekend
    of May 25 2012. The hotel room was dirty.
    they had to give us anoth room and the second
    room was not to well kept.I was told there was breakfast and only to find out when I got there that there wasn't. I was told to go to denny's
    next door. Bad stay. I would have found another room but everything was booked.

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  6. I checked in Friday evening May 25th and checked out the next morning at 10am. I was very pleased with all the employees and how nice everyone was. I was going to call the manager and compliment them on their customer service until this...
    First, the electric door lock didn't work so everytime I needed to get into my room and I had to go to the front desk and get someone to come and open my door. Second, I left my cell phone charger plugged in and forgot to take it with me when I left. My fault. I called around 3p, not 5 hrs after I got back home, to ask them to check on it and see if they could mail it to me. I was asked to leave my name and number and someone would call me back. I waited until 9pm that same night and talked to Jennifer, who was extremely rude, and told her I hadn't heard from anyone yet and her response was, "Ma'am I took down your name and number and I said I would call you when I had the chance. I haven't even been able to leave the front desk." click. In a huff I just blew it off and waited even longer. Sunday went by and still no call. I gave them the benefit of the doubt because it's Memorial Day weekend and the race was happening in Indianapolis. I called Monday afternoon and was told to leave my name and number AGAIN and I would get a call back. Still no call. I called Tuesday evening after work and the gentleman I spoke to asked me to hold on a minute and he would go check.(Finally someone is checking on this for me) He came back and said there wasn't anything left but I could call back in the morning(Wednesday) between 7:30a - 3p and could speak to a member of management because sometimes they lock things up. Here it is, 4 1/2 days later, and I called to speak with a manager. I was told the manager was out of the building "but what did I need because someone else could probably help?" I told her my situation and she said she heard someone talking about it and I would need to speak to Irene who just so happens to be off today and I would have to call back in the morning at 8:30a to reach her. I am beyond pissed off. The worst thing is that my room was the 4th room on the first level right by the desk. Now, tell me why when I called the first day Jennifer couldn't have left her desk for 2 minutes and check where I told her I left it? I will NEVER stay at ANY Comfort Inn or their sister hotels EVER again!
    I know this is about my cell phone charger that I left but I told Jennifer that I had unplugged the alarm clock to plug in my charger so if housekeeping did their job then they would have had to unplug my charger to get their alarm clock plugged back in and set the time appropriately but the customer service and run-around I have received is beyond ridiculous. If they don't have it like the gentleman said he didn't see then their housekeeping staff are theives. I am going to turn them into the BBB.

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    1. Won't recommend or stay at comfort Inn again. Daughter left expensive pillow in room. Same day called them... Pillow nowhere to be found. Nobody but housekeeping had gone into room. Somebody knows where it is. Sounds like a thief took her pillow. But yet nobody is accountable.

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    2. A similar thing happened to me except I called about 2 hours after I left the hotel and they said that they found the charger and was holding it for me (I was in Dallas) I had to return North via Dallas so I went in to get it--I have a smart phone, they tried to hand me a charger for an old timey lap top, replete with large battery pack (in the room I was in? NO WAY I would have seen that huge thing) So I have heard from other travelers--in most hotels if you accidentally leave things like that they are never seen again-- some housekeeper got lucky and you are out of a charger--be glad it was not your wallet or jewelry.

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  7. I stayed at the Comfort Inn in St George, SC on May 26 & 27,2012. Everything was good until I forgot my Dell Notebook in the room I checkout & when I got home,I unpacked my tote bag & realized I didn't have my Notebook in my bag. Immediately I notified the Inn where I stayed & I was told to contact the office @ 9AM on May 29th & I did & I was told that no one turned in anything out of that room & I known I left it in the room because I didn't take it anywhere other than in the room that I was staying in due to the fact the WI-FI connection was very weak in that room. Also, I forgot & left my cell phone charger their also. I was very disappointed about that you can't leave anything behind & the help does not turn in things like that, which I feel that's just like stealing to me.

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    1. My friend stayed in Lubboc Texas $180 was stolen from her room. A police report was made. Very sad..

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    2. Every hotel should have a lot and found, and if a patron calls, the housekeepers should be questioned, who should have to log which rooms they clean. A pattern will form very quickly.

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    3. we were just at the Comfort Inn in Durham, NC and within 2 hrs after I gave them my Credit Card ... for "incidentals" ... (we had used points for our reservation) ... my card was used to charge $3900 at a Home Depot store in Illinois ... my card had not been out of my possession until then for someone to get the security code off the back ...

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    4. NC is notorious for credit card fraud and fake money (especially 5 and 20 dollar bills) I stayed in Charlotte and went to their famous mall, then back to my room, within 3 days I got a call that one card had been used at a Walmart in Detroit for over 2000 (or they tried to use it, the Chase card called me at the time of the transaction and asked me where I was. I was back home and had never stayed or shopped Detroit in my life. The other card was charged up in Chicago for around 250.00 NC folk appear to be both desperate and very criminally minded.

      They caught the one person, it was the clerk at Macys who for some reason took my credit card to the back of the store to swipe it (said the machine did not work) and the other card was done in by a waiter at a restaurant--both got caught because I only used the one card at one place and the way the clerk at the mall left alerted the fraud unit. I was called and thanked for my help/cooperation.

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  8. DO NOT STAY AT COMFORT INN @ SNOWFLAKE, AZ. You CAN NOT USE THE POOL BECAUSE THEY'VE LEASED IT OUT TO THE LOCAL CHILDREN FOR SWIM LESSON M-F. AS a paying guest, I should have the right to use all amenities. I paid for them. THERE'S NO POSTING THAT THE POOL IS UNAVAILABLE TO GUEST FROM 9:00 AM TO 12:00 PM. The asst-mgr said I could use the pool, too. ARE YOU KIDDING ME? THE POOL IS FULL OF KIDS TAKING SWIM LESSONS AND I'M SUPPOSE TO WHAT? SWIM IN BETWEEN THESE CHILDREN WHILE THEY'RE TAKING SWIM LESSONS?? DO NOT STAY @ SNOWFLAKE, AZ. THEY DON'T WANT YOUR BUSINESS. THEY WANT TO CATER TO THE LOCAL KIDS ONLY!!!

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    1. Give me a break...............COMPETING FOR A POOL over LITTLE CHILDREN? What a Scrooge!!! I hope you find ROCKS or PIECE of Coal in your holiday stocking!!! BUT I'm not totally unsympathetic. YES, the HOTEL MANAGER should have TOLD YOU the HOURS that the children would be there................however SWIMMING LESSONS for kids DOESN'T LAST MORE THAN about an hour or two...so THEREFORE you could have waited an hour or two and still got to swim. SO from what I have read, it seems to me THAT YOU ARE IMPLYING THAT IT'S ALL ABOUT YOU and YOU ONLY....and that you have NO CONCERNS for little children learning to swim.

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    2. Same thing happened to us in Tinton Falls, NJ. We travel with three kids and a pool at the hotel is a must.

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  9. We stayed at the Comfort Inn Downtown Nashville, Tenn.
    This was not an enjoyable stay with the Comfort Inn. We were quoted a price on the phone and booked the room far in advance, this was not the price they checked out with. Celing leaked rain on the bedding, they chaged our room three times, and still checking out would not make any kind of adjustment on the bill. WILL NEVER STAY AT A COMFORT INN
    AGAIN.

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  10. I'm wondering if I'm hallucinating after reading all of the negative reviews because our experience at the Comfort Inn Civic Center in Augusta, ME was totally positive. When we arrived I was a bit concerned because the exterior siding was in poor shape. However, the interior was immaculate. The front desk person was professional, personable and warmly polite. It was like being invited to someone's home. We had our "rescue" dog (who had only been w/ us for two months) with us staying overnight for the first time. It's so unusual for people to be competent and polite that I believe she deserves all kinds of praise for doing an excellent job. We definitely would stay there again. P.S. My husband & I have traveled all over the world so we're very experienced & feel we expect excellent hospitality, lodging, and food wherever we go.

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    1. To be honest, any business can have great service in one location or dependent on certain employees and have rotten service in others. I too, am reading these posts and realizing how lucky I am. I DO have a complaint or observation about the motel in Murfreesboro, TN but not like these complaints.

      This hotel is being remodeled and we went into one room which simply stunk--smelled like armpits after a heavy workout--it was so strong that I got nauseous. Fine--they moved us--but before they did and after, I noticed that the new rooms all have new furniture without handled on the drawers the handles are taped inside--never put on--the toilet is really low to the ground and when you manage to sit on it , if you are tall and have to get up it can be a struggle.

      The light switch is very low on the wall as if the room was designed by or for small people and the fact that an aging population (who is also taller) exists seems to have been forgotten.

      As to your remarks about travel and expectations. low end motels like Comfort Inn often charge prices comparable to stays in better hotels. I too have traveled all over the world and lived in both Europe, England and Asia--at no time would I expect ANY Comfort Inn, Hampton, Fairfield, Holiday Express or La Quinta to provide excellent lodging or food because they were not designed to do so--they are lower ranged motels NOT hotels, when I wish to stay in higher end hotels, I seek out Sheratons, Hiltons, Hyatts. OutRigger (in Hawaii or the HIlton Hawaiiann Village) or local higher end hotels like the Banyan Tree Hotel in Thailand.

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    2. No a/c in the room, room smelled nasty - stale cigarette smoke, and no laundry facilities for guests.
      Place is under heavy construction so be prepared to "be in the way".

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    3. Well, guest dated June 14, 2012, with the rescue dog...YOU GOT LUCKY! I will never stay at another Comfort Inn, and I travel a lot!!! I've stayed in many Comfort Inns, but my recent experience with the Comfort Inn in Chattanooga, TN., was awful! The staff was very unprofessional, rude, and refused to give me the name of the manager. The other guests behind me were amazed that I was able to keep my cool like I did. I ended up filing a complaint with corporate, but I doubt it'll do any good. It seems like they have forgotten what good customer service really is. Sad. Stacey K. - LaGrange Georgia

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  11. My family & I stayed at the Comfort Inn in Key West. They ended up double charging us, the bath tub was stopped up, none of the elecrtical outlets worked, the air condition wasn't working correctly & the staff especially the females were very condisending. The breakfast wasn't that great & the concierge sent us to the most expensive places. I would never recommend this dump to anyone. The fact that they double charged us put a damper on our vacation & they acted as if they didn't care at all.

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    1. It's an easy fix. Just reverse the charges on your credit card and report them to the BBB located in that City/County. When you talked with employees over the phone, ALWAYS get their names,,,,,,,,,followed by a cc letter to the hotel's corporate office.

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  12. My wife and I just went through one helluva experience at the Comfort Inn Hotel in Clarksville TN off of Wilma Rudolph Dr. We checked-in for a 10 day stay. During the course of 8 and a half day we were harassed in the form of un-named individuals going into our room and drawing a crosses on our bed sheet, the next day disgusting drawings of male genitals were drawn on a amgazine that we had left in the room, someone purposely broke the toilet and carved a cross on the wall after they were allowed access to fix the toilet. Lastly, we had left the hotel early morning to return and find that the bed was half made and and our dirty towels were still on the floor. I went to the desk to complain about it and receptionist offered to change the towel but her attitude was totally rude as if we had did something wrong. I took the towels to the room. My wife and I departed the hotel once again. When we returned later in the evening, we found a load of coffee grain dumped between the bed covers. I went to the front desk and ask for the manager. I was told that the manager was not available. I asked the clerk if I could show her something. She walked back to the room with me and I attempted to point and show her the coffee grains that had been dumped into our bed. She refusee to come in and only stated to me "Sir noone came into your room." She practically called me a liar and walked away. I told her that we were leaving the next morning and that I would see the manager them. She told us that was going to get in touch with the manager. So we are waiting for the manager to appear that night. Instead we hear a knock on the door, open the door and it is the police. She called the police and told them that we were vandalizing the hotel room and they wanted us escorted off the premises. We I asked for a refund for that day it was denied. Her customer service skills was totally nasty and prejudiced. I am an Army retiree and really didn't feel great about being treated so wrong and hateful. I really would not recommend this hotel to anyone after that experience.

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    1. You could have left at any time--after the first night of mistreatment--WHY did you not leave? It was a recipe for such a sad story. I am really sorry that this happened to you but we get what we put up with--you put up with something for over 8 days and then the woman framed you--obviously this was wrong but the time to leave would have been after the first day and the time to complain NOT to the local manager but with a DOCUMENTED LETTER TO CORPORATE was after the first day -- when you let people know that they can do stuff to you and get away with it--they are liable to escalate the hatefulness--you are lucky that they did not cut up clothes or steal stuff. Next time at the first sign of impropriety GET OUT and complain to not stand around and think being nice and polite will change harassing or prejudiced behavior.

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  13. [email protected]
    I'm very upset with hotels.com and with Comfort Inn Ft. Collins Co
    You do not have any respect for the customers and you do not comply with customer purchase through hotels.com. I have booked a room with two queen beeds. The day I have arrived to the Comfort Inn Ft. Collins Co
    they say they do not have a rooms with two queen beds. The had a room with one queen bed and a sofa. I paid full price for a room with two beds and instead I have a bed and a sofa. At the end they say something like take of leave it. Because I was not on the good position to argue then I have to take the only room the have available. This is the last time I book through hotels.com and to Comfort Inn hotels.

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  14. I booked 8 days at the Comfort Inn Central, Richfield, CO. Drove over a 1,000 miles to arrive to the front desk clerk telling me "I did have a room, but the guests in it will not leave" they said I could drive down the street to their sister hotel the Ramada Inn Central. With no other room available what other option did I have at this point. Drove down to the Ramada Inn Central, checked in, got a rate of $20 less than what I was going to pay over at Comfort Inn & 4 breakfast vouchers. Next morning went down to front desk and had the Ramada Inn call the Comfort Inn to ensure I indeed had a room avail to me, they said yes. I would of stayed the remained of my stay at the Ramada Inn Central but they were booked from that night on. Drove back over to Comfort Inn Central, went to front desk, I asked if in my room were the refrigerator and micro that was reassured about the night before that I would have when I came to check in once again. Front Desk clerk said she did not have that, I was just about to loose it when the maintenance man for the hotel said my room did have the refrigerator & micro. Awesome knowledge at the front desk! went to room 1st to make sure my rm was acceptable, it was, unloaded luggage. Two nights have past with no problems until tonight to come back to room to find it made up but with No towels. Called front desk to ask to have towels bought up to room, clerk said she'd have to call housekeeping by walkie talkie but not sure if she would be able to hear it...really? Than get off your butt and go find housekeeping. Over half an hour has gone by, call again to front desk, clerk says their still working on it. I go down stairs to front desk to find the clerk talking with a lady who is checking in, and how there are no towels because of all the softball teams that are staying in the hotel. Looks at e and asks how she could help me, I said you could help me by getting me towels. She wanted my room number, I told her it was the same number as it was now 40min later. As I'm walking away, the clerk told me to have a really nice night-really? Obviously to be sarcastic, I then told front desk clerk I would have a really nice night when you bring me two fricken towels. I then went into the gym and got 2 towels. Wow, that was hard. Went back up to my room, minutes later, the second front desk clerk knocks at my door to have 2 towels for me. Amazing that I had to call twice, then go down to front desk to receive what I asked for 40min prior. I am stuck at this hotel for my remained of my stay, all area surrounding hotels booked up. I have four more nights to go, cross your fingers to no more headaches. I Will Never Stay at a Comfort Inn Ever Again, and will tell all my friends and family, and co-workers my story and hopefully they'll do the same as to never book a room here!

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  15. I stayed at the Comfort Inn in Columbus IN on June 2, 2012. I requested a non smoking room, but upon entering the room, the room reeked of smoke. When I told the desk clerk he said he would let the manager know. I wasn't offered a different room - they were full, it was late and I was too tired to find another place, so I stayed. I was disturbed throughout the night with people outside my window smoking, laughing and talking - the desk clerk did nothing about it when I called him. I complained online after I got home. The manager, Vishal, called me, apologized and said he would credit my card with $90. I told him that due to my discounts I had only paid $73.22 for the room and he said he would issue a full credit for the total charge. I have waited 3 weeks, checking my account and the credit has never posted. I called Vishal on 6/29/12; went over the history and at first he said he had processed the credit, when I told him that he had not (I had even called my credit card company to make sure), then he said he only agreed to a 50% refund, when I disagreed with that statement, he got mad, told me to do what I had to do and hung up on me. Is this the service Comfort Inn wants to be known for? I work for the Department of Defense and travel frequently. I will not be staying with this chain again and I will be letting everyone know the level of customer service I received. I agree that by staying there I "accepted the quality of service" but I did not get what I paid for...a non smoking room quiet enough where I could sleep peacefully for the night; but the manager offered a full refund...I was honest enough to tell him he was offering more than I had paid and then he got mad and hung up on me. One other thing - it was clearly posted in the room that it was a non smoking room and that if a customer smoked in the room their card would be charged $250 for cleaning and santizing the room. So that leads to the question did they charge the previous customer and if so it is clear that they pocketed the money because the room obviously was not "santized." If this is the way Comfort Inn treats their customers (and from reading the other posts, it seems my stay was not out of the ordinary)they have lost my business and if I have anything to do with it the business of anyone I know who might have considered staying with the chain...and I will be posting this everywhere I can.

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  16. My fiancee and I were on a long road trip from TX to KS. We decided to call it a day. We stopped by the Comfort Inn at Blackwell, OK off N35. My fiancee nicely asked if there was a vacancy available for us. The woman behind the desk smiled back at us and said they were full. She looked over at her manager who was trying to walk away from us, asked him the same question. He also replied they were booked up. My fiancee then asked kindly if the Best Western next door would be a good choice to stop at. They both answered "They are full too. No rooms." We thanked them as they were "nice" to us. As we were pulling away from the parking lot, there were only 4 cars in the whole vacant parking lot!? My fiancee is a Caucasian male and I am a Hispanic female. He couldn't help but feel like we were turned away because of our bi-racial relationship. I can appreciate that they weren't rude or made snide remarks, but it is still unpleasant to deny us a place to rest. Two-faced or not. Now I wonder how Comfort Inn Corporate would like to know they have hired bigots to run their business and lose money because of this location. We just know that on our trip back to TX next year, we will not be stopping at any Comfort Inns or anywhere in Oklahoma. For any bi-racial couple the place to avoid is: Comfort Inn, 1201 N. 44th St, Blackwell, Oklahoma, 74631.

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  17. On June 22, 2012 I stayed at the Comfort Inn in Hampton, Va for the annualy jazz festival. When I got into my room I saw two (2) huge waterbug in my room. I was able to kill one of them, I put the bug into a cup and took it to the front desk. The manager on duty told me that he would move me to another room and compensate me. Well when I ask the manager on saturday about several times I was told that all the rooms was fill and of course he never did compensate me. I will never again stay at that Comfort Inn. The rooms were old looking, bedspread had holes in it, carpet was truly dirty, no air in the hallways or elevator. Talking to other guests in the hotel they were very displease with the hotel too. I am submitting a complaint letter to the corporate office hopefully I will get some type of response back.

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  18. I am at this moment at the Kingsland, GA location. I would NEVER recommend this location or any Comfort Inn after the episode I had today. It started off because of a silly matter. I found my coffee pot inside and out in my room to be very dirty. I bought it to the front desk and asked them to clean it or to give me a clean one. “Stewart” (at first he claimed this to be his name, later to find out his name is Wayne, maybe) told me it wasn’t his job to clean a coffee (maker) pot out. I said ok, what about another clean one. He said he didn’t know if he had any clean one….and that he would have to call his manager. I said ok, when will you be calling and when will you get back to me. He said he didn’t know when and that it’s not his job. I said ok, I would like you to call her now and I want to talk to her. He dialed a few number and then hung up the phone. (He could not have listened long enough to the phone to if the phone even rang.) Furthermore, he didn’t leave a message on the voice mail, which he said he reached. (Again, he wasn’t on the phone long enough) I told him I want to talk to some to help resolve the situation. Told me it wasn’t his job. Then he said he would go to an empty room and get a coffee(maker) pot, even though it’s not his job…for goodness sake, what is man’s job. I raised my voice and said I didn’t pay to be aggravated by you over a stupid coffee pot. I went on line looked up corporate’s number. They were closed. Then I called reservation, which connected me to someone else. I was on hold for at least 15 minutes. In the meantime. Stewart/Wayne (that might not be his real name either) knocked on my door and threw the coffee pot at me. I told him he was a very nasty man. He said you will see how nasty, I am calling the police on you….this really upset me. Finally when someone got on the phone, I explained what happened, he call the hotel. This guy got back on the phone and told me he wasn’t calling the police on me. (Thanks for lying to me; he upset me so much….I didn’t pay for this aggravation. I am submitting a complaint letter to the corporate office hopefully I will get some type of response back. I want to be compensated for all this aggravation. This is not what I paid for. Luckily they didn’t charge me more for aggravation... LOL We’ll see if anyone calls me. Think twice before YOU make a reservation at comfort inn, any of them.
    I also find there are alot of complaints on this site! What does that tell you!

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  19. A day before I was to attend a seminar at the Comfort Inn on 23rd Street in Panama City, Florida, I made reservations for my wife and I. I should have known trouble because it took four calls to make the reservation - I was put on indefinate hold and had to call back repeatedly. Had there been another hotel in the area with ocupancy, I would have quit after two call backs. Eventually, the reservations were made. We packed the car, made arrangemts for dog sitter, and headed out. Remembering the experience from the day before, I decided to call the hotel - just to be sure all was OK. Sure enough, they had no reservation and were booked up (this took three calls to understand the situation). I asked for the manager on duty and got no results. I called the number on this site for customer service - guess what - got put on indefinite hold. It seems noone in the entire organization really cares about customer service. I'll avoid Comfort Inns like I'd avoid the flu!

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  20. My husband and I stayed at the Comfort Inn in Old Saybrook, CT July 4 through 8, 2012. Carol at the front desk went out of her way to accommodate us as our original reservations through hotels.com were for 2 double beds. She was able to change us to two King beds (which is much better as my husband is 6'2" 250lbs). She was helpful and enrolled us in the hotels points program. Throughout our stay she was always helpful and made great recommendations for places to eat and things to do!! I would stay here again...thanks to her!!!