Clarion Hotel Corporate Office Headquarters
Choice Hotels International, Inc.
10750 Columbia Pike
Silver Spring, MD 20901 USA
Corporate Phone Number: 1-301-592-5000
Fax Number: 1-301-592-6157
Customer Service Number: 1-877-424-6423
Choice Hotels International, Inc.
10750 Columbia Pike
Silver Spring, MD 20901 USA
Corporate Phone Number: 1-301-592-5000
Fax Number: 1-301-592-6157
Customer Service Number: 1-877-424-6423
My husband and I got to the Clarion in Tennessee and checked in at 6:45. My husband filled up the hot tub that was located in our room and the water was very hot, so we turned the jets on and went for a short walk. My son and his girlfriend were with us and returned to the room before we did and a maintenance man was in the room with a vacuum. My son said the man was very rude and used foul language. My son was told that he needed to contact the front desk. My son called his daddy and told him to contact the front desk and he also stated that the room was flooded. We were just walking in the Hotel when we got the call and went to the front desk. We were told to wait on the manager. When the manager arrived, she was very hostile and rude. We were told that we were responsible and would have to pay for the damages. She also stated that we would have to pay for the people's room below us because they had to be moved. We did not and still do not agree and told her that it was not our fault that the equipment malfunctioned and did not work properly. This was clearly the responsibility of the hotel, not ours. We did not realize that we had to get a plumber to check the tub before we could use it!! She stated that the water leaked out of the hot tub because we did not secure the drain enough. We do not believe that this was the problem, because the hot tub was full when we left, and even if it was so, there must have been a problem with the drain. It was a simple plug that you twist left to open and twist right to close. She also stated that we should not have left. This is ridiculous. There is a hot tub downstairs and nobody stands and watches it. This was our anniversary celebration and it was an AWFUL experience. We were moved to another room that my husband assumed would be as big as the one we paid for, but it was not. Sometime during the night or morning hours, a paper was slipped under our door and we had been charged $150.00 for damages. When my husband and myself asked to speak to the manager, we were told that she did not come in until 9:30. We went ahead and left, because we were 5 to 5 1/2 hours from home and my husband had to be at work the next morning. We will NEVER choose to stay at a Clarion and will be sure to tell our friends and family to not choose to stay at one. This was not right that we were charged and treated rudely for equipment that did not work properly!!!! I cried and felt horrible the entire stay!! My family was miserable! The room that we were originally supposed to stay in had a king size bed, fireplace, and a pull out queen sofa. The room we were sent to had 2 queen size beds and was so small I felt claustrophobic. I hope nobody else has to go through this experience!!!
ReplyDeleteI am sorry to hear this story. I thought we were the only ones! This weekend, we experienced degrading treatment and rude/unprofessional demeanor as the Clarion Hotel staff in Scottsdale, AZ did not give a hoot about their customers. Via Groupon, we purchased a weekend stay for 5 people (two adults, one elderly lady needing accessibility, and two teen kids). I then booked directly with Clarion Hotel. Never were we told that having more than 5 people in a room was not allowed. We purchased the tickets almost two months prior, called in one week before the trip to confirm and always we received an ok, again stating that we had 5 people. Clarion Hotel personnel stated all was good and that we could check in at 3 pm. So when we got our room on the first floor, there were only two double beds. I called to ask for a roll away bed which had been on their website as an option. In a very cold demeanor, the reception area stated we should not have 5 people as the rooms were for 4 only! What???? I just came from California and was tired and now I may not have a room for my family? What? They saw my reservations and compared it with their computer and they saw the 5 people that had reserved, but it didn't matter. They said "Groupon" made the mistake and to take my problem to them, not to this hotel! They were rude and non caring! Then to top things off, Clarion Staff said since they did see a reservation for 5, that they would "allow" the 5th person to stay in the hotel, but with no roll away beds because it was a fire hazard (and they are just telling me this now?? Hello......) They sent us to use the floor!! That that was what was available to us! What! You're kidding me, right? THE CLARION HOTEL SENDING THEIR CLIENTS TO THE FLOOR????? Did they just say that??? OMG! They were not kidding. It was hurtful, degrading, humiliating and border line discriminatory! Why were they doing this? I don't understand. It did not feel right. I was in shock! I stated to them to be careful because didn't they realize that what they were doing could lead into a lawsuit. Their reaction....again, just a shoulder shrug and I don't care attitude. I had to get out. I tried to leave the hotel 15 minutes after getting there, but I could not find affordable accommodations, especially hard with an elderly lady who had special needs. So we were forced to accept the Clarion's Hotel rules and my son slept on the floor for three days. We used the entire bed coverings from one bed and two of the pillows to cushion the hard floor. We used thin sheets to cover up (at times getting a bit to cold during the night due to the a/c going on and off)but to turn it off would have been too hot. The Clarion Hotel never offered us extra blankets nor sheets nor pillows even though they new someone would be sleeping on the floor! Shame on the Staff! The only nice people were the pool man and the cleaning staff. If the Clarion is discriminatory to clients like us, I wonder how discriminatory they are to their employee's? I find it hard to believe, and hope my children will learn from this ordeal, that small minded individuals still exist and hide behind hotels like the Clarion Hotel and mistreat their customers the way we were mistreated!!! It is utterly amazing that this occurs in the 21st Century. My Lord....shame on these people. And shame on the Clarion Corporation for hiring such awful people to run their hotels. As a result, my collegues, alumni, family, and other friends have vowed never to use Clarion Hotel chains. It is not a time to celebrate this, but a time to learn from it and educate people that people need to be treated with respect and equality! Throwing us to the floor is not the answer. I pray the Clarion Corporation will do the right thing and discipline these culprits. My kids didn't need to feel this animosity!
ReplyDeleteThank you both for the heads up, I will never use this hotel, I learn from others unfortunate happenings.I will spread the info.
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