This company is horible to work with. If you need something work it out with your bank because they have no custoemr service skills at all.
I agree !!!!!
AGREE ! this company still will not send notification of a CLOSED ACCT ... status on report showing open ... WRONG !
I agree, Very disrespectful!!!!!!!!
A stupid Company very disrespectful and they calll at least two hundred times a day they have no respect and are rip offs. They care only about money and themselves but they will bug you when they need money. I have been boycotting about this company and think you should do the same. They give no time and are very careless and they don't know how to handle money they ripped us off 7,000 dollars.
So if your looking for a company this is not the one to work with.
They lead you on and make you think they are helping you with your monthly payments but are only leading you to debt. They told us that we would be refinanced on October 28th that's almost almost four moths ago. They bounce us from person to person and each person says that you need to talk to this person or this person. We asked many times to speak with someone higher up in the company apparently this company does not have leader ship and that's obvious that we have to deal with them everyday. They're liars, cheaters, and con artists.
Has anyone had problems with thwm taking your min. Away. I was on the phone with them and told them I only used 30 min. On my phone and they r arguing with me saying I used 72 min. ON ONE CALL and 56 min on the other call....anyone else gettin screwed on there minutes? Im pissed. Switching to a different company today!
I have been a customer of one main financial since Citi financial. Two months ago I started having issues with logging online and paying my bill. I have called in multiple times and had a ticket placed. This issue is still hasn't been resolved. I talked to my local branch and was told I had to call to work on this issue. The customer service reps on the phone rushed me off the phone with no resolution. I was even told I had no account in the system by my name or account number. This has been the worst experience ever. I will make sure once my loans are handled me or any of my family members never conduct business with this company. I'm not usually the person to complain but this level of customer service I've been provided is beyond poor. I will make sure to push this as far as I can take it.
As I read down through these letters from other people I can not see many responses that are favorable. I have had a loan with citifinacial for more that 15 years. I owe today the same as I did when I took out the loan. Due to the high interest rates, I am still paying off the interest before I can even start paying the principle. I am over 65 years of age and I will never pay off this loan. They have a mortgage on my house. Some days, I feel like walking away and telling them "It's yours, but I have invested thousands of dollars not only in making payments but in improving the property. The 2 acreas I 'own' has been landscaped, trees planted, flower garden, and leveling of uneven lawn. I have worked hard to make this property worth alot more than when I bought for $10,000. It is now valued at over $50,000. Like others I have been a customer for a very long time. I have survived managers who have done jail time for embezzelment, etc. I won't say that all Citi-financials are like this only the ones in Vermont. I wonder some time if the reason my balance does not decrease, interest is paid, is because there is more of this going on. I purchased the land for $10,000 dollaras, then I paid $10,000 for the home that was put on the land. You would thin it would be paid for but it isn't. As there is not a Citifinancial in the State of Vermont, I can not sit down and discuss this. Phone calls just don't help because most of the time the messages are recorded. Again I will not see this property paid for in my lifetime due to the book keeping practices of Citifinancial employees. However Citifinancial advertises all over the place so they must be making money. .
I am.in the exact same boat something needs to be done
horrible company, makes tons of mistakes and uses various names and companies and offices to put of doing the right thing for its customers. Have been having problems for years cannot wait till I close this loan and never use them again. their billing records are always wrong.
going through similar situations about customer service I am a veteran been with this company for over 10 years when I got the loan they told me to get the insurance in case of unemployment disibality etc payed every payment now I am disabled can not work for 7 plus months and im being threatened everyday about collections whats a person to do will not be dealing with this company AGAIN...
SOLD my mortgage with NO notice to a company we never heard of! Our contract was with CITI, not the other company! How is this even LEGAL? Now I am being forced to buy Flood Insurance I don't want or need and cannot afford. Taking this to my state Attorney General. Citi has NO right to violate a contract!
Don't deal with them
Did a refinance add a few bills to the refi needed proof the bills was paid because one of the company's that was paid off went out of business, citi is the only proof I have that bill was paid but they refused to send me a copy of checks that was mailed,
You agreed to accept $2000 for the settlement payoff. I arranged a payment this month for $2000. However, you have illegally debited $2151, AN OVERAGE OF $151.51 AND CAUSED AN OVERDRAFT FEE OF $29, which has caused an even greater hardship, If this transaction is not reversed immediately TODAY, legal action will absolutely be taken with all the documentation I have in hand. I WANT AN EXPLANATION OF HOW I PERSONALLY SET UP THE DEBIT FOR $2000 TO MY ACCOUNT AND YET YOU MADE THE ONE TRANSACTION DEBIT $2151.51. ILLEGAL!!!! No one has returned a call per your "corporate" request despite the numerous messages I have left on Jasmines phone and customer service messages on this website. You have set up every call to forward directly to Jasmines voicemail. And there is caller ID or telephone recognition because she has answered me by name when on the phone without your standard greeting. And each rep I spoke to previously stated that the account is marked do not call. That was not per my request. You should call me TODAY or reply with a message here explaining why you took more than the arranged and agreed upon payoff settlement amount of $2000. James assure me that the online transaction would be solid because of the documented agreement and recorded conversations. Yet this happened. I expect to hear from someone today and an immediate correction made! I was told I would have my title within 30 days. Has it been mailed?
Citi Financial is the worst company to deal with. There are Senior Abuse LAWS in the US. There is also "The Disabilities Act". What does Citi not understand, when it comes to US FEDERAL LAWS.Usually credit bureaus settle anything within THIRTY (30) DAYS. BUT, for a "Disputed Amount" of THREE HUNDRED NINETY SEVEN AND 18/100 ($397.18) DOLLARS, Citi informed consumer that it takes up to SIXTY (60) DAYS. This is not so! ALSO, Consumers find Citi not to be cooperative with changing DUE DATES, INTEREST CHARGED, etc. When I have a problem with any corporation, I write the CEO. In fact, for one charge card, I wrote the CEO and mailed it to his personal residence!!
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