Circle K Corporate Office Headquarters HQ

121 comments
Circle K Corporate Office Headquarters HQ
Address:
P.O. Box 52085
Phoenix, AZ 85072 USA
Corporate Phone Number: 1-602-728-8000
Fax Number: n/a
Customer Service Number: 1-877-257-3784

Circle K Japan Sunkus Co., Ltd. Head Office 
Harumi Center Bldg. 4F 2-5-24 Harumi Japan
Corporate Phone Number: 81-3-62209000
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121 comments:

  1. Don't like that you took out all the cinnamon coffee in your locations

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    1. i work atkangaroo3147 I don't know when you are suppose to take over but we need help our store is out of control and our manager is the problem associate crystal call her brother to the store to jump on a customer who had a fake id. the brother chase the customer down the street with a weapon in his vehicle with a weapon. This was covered up by the manager .of. the store the asst. manager of subway was there when this occur. Would you please send someone in to check this incident . The manager has from and alliance with her manager to the point where to where the store is being neglect because of a friendship bond between them. They think because that they are managers that they can talk to the customers any kind of way. They do the least they can in the store because they know they can gat away with it .They miss hours she lets them make them up, by taking away from other associates. The associates are being bad mouth in front of the customers. the sister-in-law working up under a manage rwho should have a criminal record check,.who is in trouble with social services fo rneglect and unclean environment and has a problem with narcotics .manger will lie to cover for them and mistreat her associates who have been there for over 10 years.Store is so out of control that is pitiful. please come and help us

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    2. You should of called the cops get a report case then corporate will look at this but if you file false report here is the link http://www.legalmatch.com/law-library/article/filing-a-false-police-report.html to find out

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  2. We've implemented cinnamon coffee. I make it as much as the hazelnut and premium blend

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  3. Disapointed you took out the bags of carmel macheato and put in the those little individual cups. No where near the same flavor. You lost a daily customer as I found another location that is further from my office. Its a shame because I could even walk over at lunch time for a second cup.

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    1. You are an asshole.

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    2. Mesa dr & broadway in mesa Az is so filthy. The drink area disgusting. I asked the worker why, were to busy. 3 times in month i was there said same thing. No effort to make change.

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  4. Tried to fill my truck up paying cas was told no unless I left cash ont hte counter-would not allow me to leave drivers liscence-went to Marathon 3 blocks away and fillied up -no problem.

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  5. I have had an arkansas id since i was 18 and have been going into circle k in louisiana since then and today when i went in to get a carton of cigs they told me corp. doesnt allow ppl with out of state id's to buy cigs or beer. thats a great way to sell merchandise. all i can say is circle k needs to realize that most of your money comes from out of state. if yall do accept out of state id's then yall need to fire "Bonnie-Circle K bossier city la,71111 4629 East Texas Street. i hope yall do your job and solve this issue.

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  6. verry disapointed that we have no circle k stores in elkhart indiana..i worked for you 2 yrs in phx az but had to move back here as my sister was not well. would love to help in any way possible to get circle k stores here in elkhart..i hate seven 11 and speedway pop as their cups are crap and customer service is the pits..i need a job and refuse to work at any stores here..this is not a joke.. my address is 2250 cassopolis st lot 88 my email is sandra.manges@yahoo.com phone is 5743332001.. can we get a store here please..
    thank you, sandra manges

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  7. Went to circle k in pinto md on 7-31 for an ice tea and apack of cupcakes, the one cashier was checking out his register, while the manager was putting the order of smokeless tobacco away,stood there for three minutes, they both seen me standing there but continue to do what they were doing instead of waiting on me. After three minutes of standing there, I put my items back and went on to the next closest convenience store. Sorry to say I will NOT be back.

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    1. I am sorry that happen to you.. That is not Circle K's Policy. Circle K's training teaches that "the customer is not a distraction"

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    2. circle k. is the worst convince store i ever worked for .. worse 2 months of my life i worked with bad managers and workers but the one in Georgetown Texas Williams drive is the worse the workers do not have any customer services exp . what so ever, the manger MARK is a pig .chews tobacco in front of customers stuff the crap in his mouth just nasty...they do not focus on customers or customer supervise . there coffee is nasty they never clean it they just continue to make the coffee a lot of there stuff is outdated sandwiches mold on the soda fountain . there focus for the customers is be rude look and act nasty don't clean anything just be rude well u know what circle K the company and the employees can go fuck yourself s .

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  8. How do I find out if you've received my application and what the status is? Thanks-

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  9. as your corporation ignores customers complaints, im not a broke homeless fool, ill go ahead and spend the 25 dollars to file a formal complain with the bbb and see if that gets you off you butt.
    as I am a consumer,and a successful business man, ive gone to one of your illustrious stores at 107th and union hills,only to get complaining staff about their jobs,customers,and no p.r. skills what so ever. im sure you don't really care about someone bitchin about the garbage service this store gives, but myself and my 3 crews of city workers will not frequent your stores anymore,as per me, the boss. that's 45 people out of my office alone, and we gas up every day,but now not at circle k.i figure that's a few thousand a week out of your pocket, because you let individuals like the manager there at the 107th and union hills location continue with their bullshit attitude towards work,and or their customers, or both at times.
    till you rectify this matter, the city of phoenix workers under my lead will NOT frequent your business again. and if this falls on false ears, I will spend my lienient time marketing the idea for fair business practices towards the customers against your business,and see if that gets you to do something about the way your company lets individuals treat our hard working americans like shit.
    please feel free to keep ignoring my efforts to help better your business, as I am educated,and in no way into the type of folks finding themselves in a position of work for your franchise, only to abuse it, complain about it,and then treat us with the utmost disrespect ive ever seen.
    as I also do volunteer work for the disabled vets of America, ill post flyers for all of what im doing, until im satisfied with the outcome of your decision.
    its your money walkin down the road, and that's the bottom line isn't it? as a vet and business owner, I thought that if it doesn't make dollars, it doesn't make sense.
    correct me if im wrong.
    acting supervisor of dot in phoenix, thanks.

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    1. As a successful business man, this would be taken more seriously if your letter contained no profanity and proper punctuation and grammar. It is very unprofessional.

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    2. Profanity only bothers if it is directed in the wrong direction. sorry Cuz it is a way of life ignore it and see what the message is. A corporation Like Circle - K hiring a lot of Zombies that have bad employee skills and are lucky to have a job.and inadvertently be nasty and Unhelpful that is a sad situation.And there corporate office ignoring complaint's such as this has made me a Vallero and Quick Mart customer I will not Pander to such a company that is deliberate in professional ignorance. and as for profanity and punctuation not everyone is a school teacher but I agree with the person who posted this and loosing money is that professional ?

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    3. IT IS TIME THAT EVERYONE PASS THE WORD...DO NOT DO BUSINESS AT CIRCLE K. IT'S EASY TO CHOOSE A GAS STATION WHEN YOU NEED GAS, BUT AS FOR CIRCLE K IT IS NOT EASY TO STAY IN BUSINESS WHEN THEY IGNORE CUSTOMER COMPLAINTS. THE FACT IS WITHOUT CUSTOMERS YOU DON'T EXIST AND JUST BUILDING A BUSINESS DOESN'T MEAN YOU WILL SUCCEED ;)

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    4. Circle k breeds these kind of employees. Just this passed thanksgiving day employees were promised time and a half but actually got paid half time, less than minimum wage, for working on a holiday. When Sandy ,the area manager for st.louis area, was told about this she said that no it was not thanksgiving day pay but rather missing hours for another day and paid half what was actually owed still shorting the overtime promised in just one case. The real problem is that the everyone who got their pay for working that day got paid less than minimum wage because they programed the payroll computer to calculate the rate of pay at point 5 (.5) instead of 1.5. Since they stopped handing out paystubs not to many people caught the error netting large sums of money for the Canadian owners. They also refuse to let employees take earned vacations saying that they are under staffed then taking your vacation hours that you earned because you did not take them. Yes you red that right. Lets just say that their accounting is not exactly up to par either but that is another issue for another crowd. It seems Circle k preys upon employees and as far as customer service they could care less otherwise they would at least not rip off their employees who then inturn could care less about their job. That's what circle k wants to keep wages low by creating a revolving door of new trainees in a attempt to save money and they will do it any other way they can get away with or so it seems.

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  10. hi my name is travis, im a circle k employee, not all the locations are as bad as u say they are, the one i work at we get people in and out of there at their convinence, any doubts visit the circle k in harrison ohio and you will not be dissapointed.

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    1. I agree. I am an assistant manager at a Circle K in Ohio and I go out of my way to make it so that every customer receives my complete undivided attention. I realize that there are employees/management out there that make us out to be a bad place but not all of us are like that. I have seen a fair amount of employees like this and it disgusts me. I am personally sorry to everyone that has had a bad experience in a Circle K and hopefully some day I can help get all of the employees that don't care out and good ones in. If you are ever in Bowling Green, Ohio come visit me. My name is Paul.

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  11. Is it possible for you to add a designated smoking area "AWAY" from the entrance of your stores? I have severe allergies and at various times, I will not enter the store because one of your employees is smoking near the front door. I understand people have the right to smoke, but I have the right to breath. All I am asking is that employees be considerate and do it away from the front door.

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    1. Just stop breathing when you walk by

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  12. I frequently go to the store on 1995 W Chandler Blvd in Chandler. The staff is pleasant and friendly, but am disturbed that the manager does drug deals out of her PT Cruiser. I believe her name Jennifer. Chandler police have been notified. I choose to do business elsewhere.

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    1. How much for an oz of skunk is it cheaper than the dispensaries

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  13. I'm having difficulty with the Job Application Process. I fiiled out an application back on 10-11-2013 however it would not let me put in for the store I was applying for. I was able to fill an appt out but it is not found in the system by the store that is hiring. And your appt system wont let me feel out another one until the 45 days is up. I just want to go in and revise my appt and send it to the correct store so as I can be considered for employment. I need and want a job and from what I understand this particular store needs and wants an employee. I need to know what I can do to get this completed efficiently.

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    1. Be careful Terri these guys are sidewinders.they accused my daughter of stealing 800 dollars tried to prosecute her fired her and later we found out the money was accounted for. I think someone till dipped and used it for drugs and paid it back before they got caught but was going to use my kid as a scape goat.BAAADDDD Circkle-K

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    2. Have Circle K headquarters noticed the high rate of turn over at Creston Ohio location? Your competitor, Stop-N-Go, The manager is an alcoholic that harasses ppl on Facebook, her Son robs the store every time he goes in there, half your inventory is probably at her house. She also can't separate her personal life from her professional title as "functioning alcoholic manager". She has lost workers that have been there for yrs. Locals got use to that as well as vendors, they like seeing the same friendly faces, ppl are migrating down the road to Stop-N-Go, nothing against them, but for 30yrs I've gone to Circle K. As of last, she banned a very honest young man bc she doesn't like the friendship between her own Son and the young man she banned for no reason at all. HER OWN SON IS THE VERY ONE ROBBING YOUR CRESTON OHIOLOCATION. THIS IS A SMALL TOWN- We like consistency. She has taken loyal, long time workers and ran them off bc her alcoholism can't dictate her attitude the next day and who is going to be on her sh** list. Penny doesn't have the management or customer service skills to keep this door running productively. it's a matter of time before all the locals head elsewhere. Has anyone ever ask the employee or past employers why there is such a huge turn over rate and why she can just ban someone just bc she doesn't" like " them?, another life long customer gone!!

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  14. Seriously Corporate Office..Can you not see all the complaints above and soon to be below me??
    Your Employees in the north east Phoenix locations are Obviously not happy and their demeanor Shows it!!
    One Person on register with a line 10 people deep while 3 other employees are outside Smoking cigarettes.
    Its sad when a customer has to go outside and ask one of them to please come in and ring people up and the overall attitude is "Whatever"!! Union hills and 32nd street is a Joke Yesterday there was nearly a throw down Between Employees to Claim unsold Breakfast sandwiches and gobble them at the cash wrap right in front of customers!! does this mean I can come in at 10:00am and claim an unsold sandwich for myself??
    AND PLEASE DEAR GOD ENFORCE A POLICY OF ABSOLUTELY NO CELL PHONES ON THE SALES FLOOR!! I CANT TELL YOU HOW MANY TIMES I HAVE TO HAVE MY SALE INTERUPTED BECAUSE THE TEENAGER BEHIND THE COUNTER HAS JUST RECIEVED A TEXT AND JUST HAS TO ANSWER IT RIGHT THAT SECOND!!!!! NOOOO!!! THEY DO NOT!!!
    Please tell me why I should continue to solicit any Circle K Store?? I thought Mcdonalds was bad but they seem down right religious compared to the travesty that supposedly passes for customer service at any north valley Store. Good luck but I will never go into one of your stores again.

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    1. Do the managers, assistant managers 'fool around' in the office on slow hours?? Also was told by a manager and an assistant manager in Eureka ,Mo. that circle k doesn't care if their employees do drugs as long as they show up. Was one employee, who became asst.manager by possibly sleeping with her boss is now training for manager and training part of the time with that same , now asst. manager. Also in the Eureka Mo. stores.Is any of this true???

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  15. I was told that I was not allowed in the circle k on 7th ave & Roosevelt by a new manager who doesn't even know who I am. I've never seen her before. You can seriously loose a lot of business giving those managers the authority to tell people that they can't come in the store and I'm an upstanding citizen.

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  16. Your company sold me Pepsi max 2 liter that was 9 MONTHS past it's sell by date! I am now sick as a dog, didn't even realize it was past due till I drank some and noticed it tasted horrible! Thank you so much for destroying my Thanksgiving!

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    1. Stop making up those stupid story you fool - Sick like a dog drinking old Pepsi - ha ha only dogs believe you.

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  17. I live in okmulgee Oklahoma, the circle k store on West fourth street is a joke, the people there are always standing around talking instead of waiting on the customers, they will turn around and see you and just keep on talking, the managers is always out outside smoking, two workers were caught outside buying prescription medication, i could go on and on, i live near the store I see what goes on and you want to make more business and money then get all new day people over there who cares about the customers and the store.

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    1. Try waiting 17th person in line at 8th and Wood Drive while one employee smokes outside and another wanders around shuffling paperwork behind the counter with one lonely employee operating a cash register......wouldn't you think getting the customer's money in the til would be a priority?.......LOL......

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  18. Stacey in coshocton, OhioMarch 22, 2014 at 1:30 PM

    You have a employee in your circle k store in coshocton,Ohio that is very rude.Everytime I go up to the counter to pay for gas,food etc.she sneezes and turns the fan on behind her register and then coughs and acts like she is going to puke and gags.I have had enough of it.I don't know if I am the only one she does it too but I find it very offensive.There is other ways to deal with a customer that may have too strong of perfume etc.and that is not the way.I am finding that I am tired of going in there when she is working or going in there at all.Your store is also in a very bad neighborhood so it scares me to go in there at night and that also is when she working.I have even heard her tell the manager to wait on me as a customer cause of her puking and gagging.I have worked retail alot in my time and that is not the way to handle customers that are frequenting your store.I am totally upset and find her behavior to be un called for.Its very offensive to me.You need to do something and now or i will SUE.

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    1. Take a look at yourself or maybe, smell yourself before making those complaints. There must be a reason for people react differently to different people. Trust me

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  19. People go to QT because the quality of people who work at QT so far surpasses the quality of people who work at Circle K that they can't even be compared. At QT the clerks work 2 or 3 registers at once, they put the change back in your hand and not on top of the bills, they have common sense and the list goes on . . . all qualities none of which are apparent with the majority of employees you will find at the Circle K!!

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  20. It would really help if those writing comments would learn to capitalize and
    use punctuation. I'm sorry, it is "you" not "u", and "are" not R, and it is "I" not "i". This is not a kindergarten class, although it is hard to tell by reading your messages. Holy crap, anyone from another country reading this stuff must
    think we are all as dumb as a stump. Have some respect, and if you are going to send a message, make it something that someone can read.

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    1. OMG, I am so with you! These people are educated by "Texting 101." And what kind of employment do you think they have? Assuming they have employment?

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    2. Well Mr.Helper glad you are here to educate us r u a Teacher?reminds me of a Teacher I wrote a love letter to she corrected it. when you make love do you give directions.Judge not let ye be judged your self the Bible

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    3. when i'm pissed i don't care about punctuation, i want to get what I have to say out and move on. PS this isn't a graded essay for college. Have some respect??????? Who are you kidding you uppity pos.

      you can definitely read what the comments say, and your's says "I'm a douche".

      Good day

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  21. How about taking another $100.00 out of our Debit accout to pay for a $20.00 gas pay at the pump ? So my wife had to pay $120.00 for $20.00 worth of gas!!!! No signs of any kind in site saying that they do this !!!!
    My wife her daughter and Her child were heading to a wedding 2 Hours away from our home. They went into a Motel to check in and she found out that she only had $5.00 left in her account so no room for her and she and mygrandaughter has to sleep in a room with her daughter and her baby and her boyfriend. This totally ruined her week end !!!!

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  22. I would like to know if you guys there at the corporate offices are allowing your employees to carry firearms while at work.? If not that seems to be the case here in Alb.NM. The employees are rude and are always complaining about the next person coming thru the doors as a potential shoplifter. Instead of waiting on the people thats at the counter they are too busy following people around in the isles.Then they have the nerve to refuse service to anyone they choose.They tried doing that to me by telling me they had me on camera and a photo of me.The kicker to this is that I had never been to that store before and I was shocked.Iasked for more info.as to "why" but no answer. Then I asked for the general managers phone number and the employees just laughed and walked away.I asked for the store manager all this person said was youre looking at him. I told him quit playing or im gonna contact the main office and this person just laughed again and told me good luck. I was so furious when I left. I found out that its actually illegal for them to be doing that. Keeping photos and info.of people without the persons consent.I am no longer a regular cutomer at any of your establishments .I get better service and respect at your competitors stores where the people are friendlier and the employees know how to greet you and know the value of your business. Bottom line they " Appreciate " you as a valued customer .I just hope you look into this matter here in Albuquerque NM.

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  23. I would like to know if you guys there at the corporate offices are allowing your employees to carry firearms while at work.? If not that seems to be the case here in Alb.NM. The employees are rude and are always complaining about the next person coming thru the doors as a potential shoplifter. Instead of waiting on the people thats at the counter they are too busy following people around in the isles.Then they have the nerve to refuse service to anyone they choose.They tried doing that to me by telling me they had me on camera and a photo of me.The kicker to this is that I had never been to that store before and I was shocked.Iasked for more info.as to "why" but no answer. Then I asked for the general managers phone number and the employees just laughed and walked away.I asked for the store manager all this person said was youre looking at him. I told him quit playing or im gonna contact the main office and this person just laughed again and told me good luck. I was so furious when I left. I found out that its actually illegal for them to be doing that. Keeping photos and info.of people without the persons consent.I am no longer a regular cutomer at any of your establishments .I get better service and respect at your competitors stores where the people are friendlier and the employees know how to greet you and know the value of your business. Bottom line they " Appreciate " you as a valued customer .I just hope you look into this matter here in Albuquerque NM.

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    1. I agree totally! Kanagroo #3508/Tracy wears hers as a mgr. Proudly inspite of zero tolerance. Doesn't the rules apply to Mgrs too!
      A serious look needs to take place at the mgrs!!!!!

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  24. I'm not sure if anyone at corporate even cares, but I will no longer be purchasing gas at ANY of their stores again. I do not drive a Smart car or Yugo. I drive a Chevy S10 which takes over 24 gallons to fill. Imagine my surprise when the pump stoped at $50 dollars. What "Jackwagon" made this executive decision?? The clerk said that if I wanted more than $50 dollars, then I neeeded to come inside. Are you serious?? And why can't I fill up outside? Why do I have to stand in line inside? No matter. As I said, I will no longer be coming in for gas, and I will do my best to not visit any circle K's if I can get away with it.
    "Disgusted in Phoenix"

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    1. Just do two transactions. I did delivery and used to fuel up a large tank and some places I would have to do it that way if I wanted to do more than $50.

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  25. I went to Circle K to get gas and a quick burger , payed at pump when inside to get soda and burger, purchased a burger to take home ,I live less than 6 minutes from station on north 2nd street in Clinton Iowa . I sat down open burger from wrap I usually eat plain so I continue to bit down. I had a horrible taste and right way started to spit it up, when I when to kitchen, I turned burger over to find it was black from mold.I took back to make them aware . I did get my $2.12 back and a very sorry from the girl. I did take pictures upset stomach later but .took pepto and felt fine later, they really need to be checked more often .This could of been a very serious situation if swallowed.lesson learn .check before leaving I guess

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    1. Gas cigarettes soda that is all I buy at the k burgers I buy at a place that makes burgers I have never had a good burger in a gas station

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  26. the burger from the pictures looked more like a chicken sandwich ,it was probably on wrong shelf ,either way the sandwichwich was horrible

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  27. Have Circle K headquarters noticed the high rate of turn over at Creston Ohio location? Your competitor, Stop-N-Go, The manager is an alcoholic that harasses ppl on Facebook, her Son robs the store every time he goes in there, half your inventory is probably at her house. She also can't separate her personal life from her professional title as "functioning alcoholic manager". She has lost workers that have been there for yrs. Locals got use to that as well as vendors, they like seeing the same friendly faces, ppl are migrating down the road to Stop-N-Go, nothing against them, but for 30yrs I've gone to Circle K. As of last, she banned a very honest young man bc she doesn't like the friendship between her own Son and the young man she banned for no reason at all. HER OWN SON IS THE VERY ONE ROBBING YOUR CRESTON OHIOLOCATION. THIS IS A SMALL TOWN- We like consistency. She has taken loyal, long time workers and ran them off bc her alcoholism can't dictate her attitude the next day and who is going to be on her sh** list. Penny doesn't have the management or customer service skills to keep this door running productively. it's a matter of time before all the locals head elsewhere. Has anyone ever ask the employee or past employers why there is such a huge turn over rate and why she can just ban someone just bc she doesn't" like " them?, another life long customer gone!!

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  28. Called the customer service line and its a dating company.. wow..

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    1. I would like to second this remark and state one more. In Mira Monte, CA there is a late shift worker who I have now had the unpleasant experience of dealing with twice. She refused to sell cigarettes to a 47 year old in less they showed ID. They didn't have ID as she had just driven two blocks from her home- She told her "that is just too bad, then". The woman was stunned. The clerk then sold beer to another costumer in line who was younger but she didn't ask for ID from him- and yet she still insulted him by stating with great drama- "Now that you bought YOUR beer wouldn't you want FOOD are at least GAS with that?" I tried to call the store to speak with the manager- the number is disconnected, I tried to call corporate- the customer service number simply disconnects, I tried calling consumer services and strangely got a recording that only gives you payroll and benefits options. Then to wrap it up, I find this section and see an employee responding to this customer from Mesa justifying that the really poor business practices that Circle K is exhibiting are great because they don't have to sell to anybody they don't want to and they don't even have to have a reason ????? If you are to actually have a business at all that is based on customer service I would think you'd have to have an excellent reason/excuse for running off your patrons-after all of this- I will never shop there again. I've told others in our very small community and they have been very upset and also shared that they have had terrible experiences and haven't been buying from that store. Good luck to your business.

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  29. Buying cigarettes in Circle K in Mesa is turning out to be a Discriminating factor that cannot be ignored....... There is NO such statute by law or any other that states cigarettes cannot be sold to an adult. If mgrs are telling their employeees this all that will happen is they will end up in court............

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    1. Actually as an Employee of Circle K I can tell you that we absolutely Can refuse to sell cigarettes to an Adult depending on the situation. A) We HAVE the RIGHT to REFUSE SERVICE to any Customer without giving them an Explanation. So if you're being rude to the CSR(Customer Service Representative) then they can and sometimes will tell you to leave with out giving you any of the merchandise you wanted. B) Circle K is really cracking down on us employees about checking ID's for Restricted Sales i.e. Cigs, alcohol, adult mags...etc. So if you are asked Are you 18 or older? or Are you 21 or older? Than we are required to ask for your ID so we can swipe it on our register and or enter your Birth date Manually. Depending on the Manager mostly it's for those who look younger than 30. Other Managers require you to ask for the ID no matter what age they seem to be. And if you do NOT have it on you or present it to the CSR than WE CAN NOT SELL YOU THE CIGS because we can get FIRED on the SPOT if we are caught doing that.

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  30. When I type in www.circlek.com it never loads the page. What's wrong with the website? How can I activate the rewards card if I can't get on the site??

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  31. We are all fools to complain about the horses mouth to the horse. As you can see they do nothing. We need all of circle k's bought out by other convienent stores. We need a petition, we need to complain to someone other than them. FOR STARTERS The Better business. Keep a log of your experiences. Lets do this right. They act like we have to put up with all these complaints. We can all boycott them. They need us, not the other way. QT, 7 11, grocery stores are now offering convenient lunches and fountain soda machines.
    ..

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  32. this is Peggy bulado again from Albuquerque New Mexico at the Circle K on Juan Tabo and I think the Cross Street is Lomas. I find it even more ridiculous that Heather in the Circle K told me that these things don't belong to you when I have pictures of a circle K on the air and on the vacuum so that leads me to believe it's just really poor customer service and very lazy of management not wanting to allow her to place them in operable. I arrived here at 1215 to simply vacuum out my car I am still here at 1300 because nobody would put a courtesy sign that says out of order. I'm going to take my photos and post them with the Better Business Bureau and explain what happened I think this is really unsatisfactory what concerns me even more is the red vacuum light is still on after I use my credit card so I'm probably still being charged 45 minutes later. now I won't have to take the time out of my work day on Monday to call the bank who will simply tell me to contact the people who own the equipment that we're too lazy to post a sign so I'm Way over charged on my credit card. no John Q public let's just take a look at this how long will be before I am refunded for my transactions is it 3 business day is it 7 business days is it up to 30 business days. all of these man hours wasted because Heather's manager would not allow her to hanging out of order sign on a vacuum that is labeled Circle K

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  33. this is Peggy bula do from Albuquerque New Mexico at the uan tabo Circle K. I apologize you didn't get to read my first story apparently I didn't realize I had to verify that I wasn't a robot to submit it. here is the just Heather said her managers do not allow her to post out of order signs for the vacuum and air machine that are in your parking lot she said they're not yours suspiciously enough they are labeled with Circle K emblems I have been here for an hour all I wanted to do is simply vacuumed my car now I use my credit card the power light is on and it's probably still charging my credit card see above. this is the worst customer service I have ever experienced it would have taken Heather 5 minutes to come out and hang a sign that is now taking how many man hours to fix my credit card use its going to take me an hour at work tomorrow I definitely lost over an hour out of my day today it is going to take your staff how long to figure out that this is wrongly charged me on November 9th Sunday 2014 approximately 12 30 was when I use my credit card until it stopped. then you're going to need people to give me a refund which will take god knows how long. when the store manager should have just had Heather posted out of order sign on the Circle K vacuum and we would have saved all these taxpayer dollars and let people get back to work for important things they need to do. The Audacity of Circle K to say that they don't own it its not their responsibility but I have pictures with their labels on it is so wrong I don't even know where to begin except for the Better Business Bureau and then I'll find out where else I need to report it. it is the simple little things like this that drive people crazy. most unprofessional corporate at least please contact the store to turn off the vacuum flower so it stops charging my card that you are going to have to reimburse me for. it is now after one and yes the power light is still running with my credit card.

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  34. bayvile nj the manager fran stands in the door way smoking, wont move and blows the smoke into the store. she may as well just light up inside. at least i could get into the store

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  35. It takes a lot for me to complain about bad service. I usually just stop going. However, yesterday Nov. 13, 2014 I had to misfortune of being waited on by the rudest customer service rep ever. I didn't know that as a prerequisite to work at Circle K is be rude as sh&* to the customers and not be able to do simple math. I asked the customer service rep to split the bill. I wanted to pay half with cash and the other half by credit card. First she tried to over charge me. The bill was a little over 30 dollars. So, I gave her 20 and the rest should have gone on my credit card. When I looked at the thing that shows how much you owe, it said I owed 15 dollars. I told the woman I just gave you 20 bucks. If the bill is 30 how in the world do I owe you 15. She then proceeds to tell me I can't be do'in all that math. I ain't got time for that. Here is the kicker there were only 2 customers in the store. Myself and a gentleman at the fountain station. Every time the woman opened her mouth she got louder and louder. Like somehow I insulted her. I just gave back everything I was trying to buy and left. I don't understand how someone claims to have graduated high school and not do simple math. Then you have this person running your register. The customer service rep I'm speaking of is Samantha and the Circle K I'm speaking of is at 4629 East Texas Street, Bossier City, Louisiana 71111. I don't care if their gas drops to a dollar a gallon. I will do whatever it takes not to do business with Circle K. FYI I'm not the first person to complain about this woman. Which tells me I'm wasting my time telling you, but I figure why the heck not. Congrats Circle K. You just lost another customer. How do you stay in business at this rate?

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  36. Store Address: 3435 West Deer Valley Road.

    Issue: I brought my Circle K cup into this store for a refill of coffee this morning, the cup is the new blue Circle K cup for workers with the new "PRIDE" acronym on it. I recently left Circle K, graduating school in a couple weeks, I left on a good note, was never late, worked hard for the minimum wage I was paid...you may call my manager Doyle at store 9181, he will confirm. I get it, this cup is for when you are working...but when any customer came into store 9181 where I worked with any cup, we charged them for a refill. That is all I wanted...here is what I got:

    Manager: Where did you get that cup?
    Me: At the Circle K I worked at 67th and 101.
    Manager: That cup is for when you are working.
    Me: I do not work there any more, can you just charge me a refill on my coffee
    Manager: I cant charge you for a refill, that is for Circle K employee's
    Me: Fine, charge me for a cup of coffee then, I did not ask for a free cup of coffee.

    Manager charged me for the 24 oz cup of coffee which that cup does not even hold.

    Disgusted. I have not left any personal info about myself, I shall know if this issue with this cup cop manager is resolved by checking with my former boss tomorrow.

    Your cup rules need to be addressed.

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    Replies
    1. Polar Pop 79 cents, any size, any time. What a joke. I purchased a 100 oz POLAR POP mug for $10.99. Cirkle K charges $1.50 to refill these even though they say Polar Pop right on them. What happened to .79 cents ANY SIZE, any time? Quick Mart will fill it for .85 cents. Guess where I'm going?

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  37. after purchasing a bag of wheat thins, I didn't pay any attention to the expiration date. I went outside got into my car and opened my bag. When I tasted one it was so soggy, I went back into the store just to get a new bag or refund and she refused to help me at all. All I wanted was a new bag of chips $1.49. no matter how small the problem is, its a problem. She could have helped.

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  38. I really think Circle K needs to start doing random drug tests for their employees. The stores that are around where I live ( cottonwood, Camp Verde, and Sedona) all hire people who openly talk about their drug use. I'm sick of dealing with the damn pot heads in these stores. Some of them are so high at work its ridiculous. Nearly every one of them have an attitude and are very anti customer service. Corporate needs to handle this because all these stores have a very bad reputation around here.

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  39. Circle k 1209 at 27th and broadway is very clean and everything is stocked, and employees are very friendly

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    1. I find this post really suspicious. Strange that T8er would take their time to get on a website for corporate when they don't have an issue to resolve. Are you a manager or have a relative of someone who works at that store, I'm guessing you do>

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  40. Circle K on Vista del Sol and Zaragoza in El Paso, TX has a very belligerent employee whose name is Vanessa. She makes rude remarks in front of customers such as "If they don't like it, they know where the door is." She tries to undermine customers by raising her voice and repeating the same thing over and over; impeding customers to get a word in. Her demeanor is tactless and presumptuous and that clearly demonstrates her lack of understanding of effective, courteous, and proper customer service.

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  41. It's sad when you see circle k employees in the leesville la store buying or receiving illegal drugs while they are working behind the register and there are customers in line. Really hiding it in a brown bag handing it to the employee and saying this is for you then watching the employee hide it in a trash bag sitting next to them or an empty box at the end of the counter is not suspicious at all. If your into that wait until your off work to get your fix.....

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    1. Epically when the employee recently got promoted to a lead csr position have integrity and responsibility for your habits

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  42. The location at 2640 W Van Buren St, Phoenix, AZ 85009 is very dirty. A lot of trash and debris has accumulated behind the curb stops,and the walkway into the store is filthy... remnants of spilled drinks and whatnot .. sticky as you walk in.. very gross and a magnet for ants and roaches. It has not been cleaned in God know how long. One clerk stated that the walkway and parking lot are not power washed like at other locations. I can tell ... I am glad I frequent the store but very rarely!

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  43. I quit working at Circle K over 6 years ago. I was pretty much accused of stealing money from the drawer. So I quit. Unfortunately, I have had to go in there several times through out the 6 years since I removed myself from their employ. The manager at the time is still there. I don't care for her and never have. However, circumstances have put me in a place near this particular Circle K and I find myself going to have to stop there more often than before. In fact, today I had to go there to get a money order and lo and behold the manager was there. I chose to ignore her and purchase my money order and proceeded to leave. Before this, I decided to buy a pack of smokes (yes I am a smoker, sue me) they cashier asked me for my ID and the manager says, " She is old enough, she used to work here." So she knew exactly who I was. I chose to not say anything and just get my purchase and leave. As I am walking out the door, I hear," Yeah she got fired for...." I didn't hear all of it, but she said it in a very condescending tone. Now, I feel like I may just be harassed every time I go in there. What can I do? I would like to make a complaint about her. I mean seriously, let it go. I am a paying customer and shouldn't have to feel like I can't go in there, because she is ignorant.

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  44. I would just like to point out that your manager at the main street store in Martinsville, Indiana during her day time shifts, goes into her office closes the door and sleeps inside on a regular basis. I have seen your vendors come in the store making deliveries then looking for the manager and cant get her out of her office to take care of them. one of the most awful run stores I have been in. not to mention it is pretty nasty in there at times. This "manager needs fired something fierce. thank you

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  45. #3508-New mgr/Tracy needs to be evaluated. Her outlook to her customers and employees needs a serious coaching & couseling. I hope with this merger between Kangaroo & Circle K that Regional & District Mgrs and most of all GMs at store level will be evaluated and soon. The neglect of DMs to evaluate their store mgrs on a reg basis doesn't hold the mgrs accountable on any level. The employees are being ridiculed, degraded, humiliated, and embarrassed in front of their coworkers and customers. The surveillance cameras are not only for safety but can also clear up any problems that arise between mgr and associate. This mgr has taken over with the idea that it doesn't matter what you, me, or the customer thinks. She has full control. If you don't like it leave. In a business such as this it is the customer and the clerks work that makes the business succeed or fail. It is a shame tp lose such good people that are so hard to find in this business because of a mgr like her. Mgrs like this are the reason for such high turnover and cost the company more money.
    #3495/April has allowed thieves (Jessica Bunch) in the bustedpaper for theft, Sam a known prostitute and was caught drunk on the job tp work there. Even now Molly has been caught drinking on the job not only by coworkers but customers as well, seen on camera stealing as well as by our neighbor businessman, Buddy w/Broomes Towing. She only hires people that she is acquainted with. Mark is her exboyfriend. Morgan is the daughter of one of her friends. She leaves for hrs at a time while on the clock. She leaves with customers to make bank deposits. Intoxicated on the job.
    When we call the DMs they just turn it back on the clerk. Sometimes it is the mgr that is the problem.

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    1. #3495 Phillip/ex-employee had the elderly lady on 3rd shift robbed by 1of his friends. April refused to go to court. Not sure if Ronnie Chandler/DM even knows!!

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  46. Concerned customer
    Been going to store for years, 35 & deer valley, ,recently seen employee smoking weed, it was very disappointing, ,,need to contact manager

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    1. This comment has been removed by the author.

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  47. Need to talk to manager

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  48. Today, the day before Mother's Day, my son took my car to Circle K, #57542529706, Tallahassee, to fill it up with gas and buy me Powerball tickets. Inside a clerk named Alicia Richardson started mopping toward him at the counter n told him to move. He said he was almost done. She argued with him. Really! He said it is all on camera n he hopes it will be reviewed. When he told me, I called the store to ask her what her employee number was and she said she didn't have one. I asked to speak to the manager and she said she was the only person there. She then hung up on me. Apparently she doesn't realize how many other places there are for me to take my business. My son was doing something nice for me for Mother's Day. How dare her treat him like that!

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  49. I use to live in Baton Rouge LA but ran to Palm Beach county Florida from an domestic violence 3 months ago with my youngest 3 sons I ended up in South Bay Florida a lady whom is God sent is allowing us to stay at her house, I start at Winn Dixie this week hopefully, I'm at my wits end, I set up a gofundme account if you don't mind anything helps 50¢ $1 we really need help, gofundme.com/vdm6j4. Please help read my story on gofundme or call or email me for more information please share my story, I'm fighting to keep my son's.

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  50. I went into the Krebs, Ok location on 6/14/15 at 8:49:55 Receipt 163158 store # 2704008 pm to purchase gas and drinks. I decided to purchase the vitamin water that was listed on sale for buy one at regular price receive the 2nd one for $1.00 I was informed by Laura that the signs were out of date and I would not receive the sale price. 1. If you know the signs are out of date, take them down. 2. If you are going to leave them up, honor your price. I was informed she would get in trouble if she honored the listed price. I left the store, after thinking about it, decided to go back in (signs STILL up) and purchase gas so I would have proof of a receipt and took a picture of listed signs. This is not the first time this has happened, and I'm tired of the bad business at Circke K. I think I will now go out of my way to their competitors.

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  51. Circle K takes advantage of the good employees and don't do anything about the bad ones especially the rude ones whom are on their cell phones and don't pay attention to the customers like the store #1198 in Buckeye AZ on 195th Ave. There are just 2 daytime employees that really work and I feel bad for the assistant manager name Veronica. She works hard she used to work on the one that's located on Watson Rd in Buckeye AZ #3397 and that store is the busiest she needs to be put back there. Anyway's the GM needs to put a policy of NO Cell Phones at register this happens at a few of the stores

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  52. Very offended/disappointed loyal customer!June 23, 2015 at 11:39 AM

    At 9:30 pm last night (06/22/15) I visited the circle k located at 3618 W Buckeye rd Phoenix, AZ and was very angry and disappointed at the service I received from the cashier. He was being rude to EVERYONE and refused to give a customer change because he said he didn't have any change and for some odd reason added that he didn't speak Spanish and waved him off. Then he refused to give me my free thirst buster with the purchase of two 2liters of soda when the sign was clearly up for everyone to see. Then when I asked for his name he refused to give it to me. I said I needed it to speak to him about his service and asked him exactly 16 times for his name and he refused to give it to me then said that there was a manager in the back that spoke Spanish to go talk to them n waved me off too. I then got angry when he unnecessarily became being RACIST! All of the HISPANIC customers (99%) were offended and a few walked out. I don't even speak Spanish and spoke clear English the whole time and he told me to complain to a manager that spoke Spanish not to him. As a service manager I know this is not acceptable behavior. This racist rude man should not be working at a store where 99% of the loyal customers are of a race that he does not like and is boldly treating like garbage. he needs not be fired or transfered away from this area. I will be making more calls and contacting my friends at FOX10 NEWS and 12 NEWS. Please fix this problem before it escalates. I had to take his picture, he never gave his name.

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  53. https://www.facebook.com/drewtheshooterphotography/posts/10153490007167853

    Ignorant man addressing all Hispanics as wetbacks at circle k while working there!? Is this acceptable now?!!!

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  54. What's wrong with your polar pop drink cups. They are thinner and they sweat more than water. My sons drink was blue and little blue dots (sweat) appeared. My soda polar cups get sticky with the sweat. So they leak product.

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  55. Why is Circle K not interested in the security of customers or employees? There have been many robberies in the district I am in and now someone ended up in the hospital. Armed security is a must to prevent this. OSHA requires that a company provide a safe work environment and Circle K does not.

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  56. N. Las Vegas store.It is amazing to me that gas prices here $3.34 are more expensive than California,$ 3.09.How do you set your prices?To Bob"s junk store up the street?Most other circle k's are $3.09-$3.13 and as low as $2.99. Average price is $3.05.Guess you don't want the business!Plus every time a fountain drink doesn't work you remove it ,instead of fixing it.So much for green tea. 7-11 works just fine and gas is $3.06 a gallon.I don't know how you stay in business.

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  57. How in the world do you expect people to purchase gift cards from you. I purchased a gift card in Lafayette, In for my wife's birthday. I found out hours later and sixty miles away that they had taken my money and FAILED TO ACTIVATE THE CARD. I had to drive back SIXTY MILES to get them to activate it!!!!!!!!! After I straightened that out I handed it to my wife. She then went to the circle K in Palos Heights--trace number 00374760--and she was told it was declined. She told my wife it had $50.00 on it but THEY COULDN'T GET IT OFF THE CARD!!!! She also said that it wasn't uncommon. Another lady came there who was from Florida and had her gift card decline( a great sales pitch for selling more gift cards to me--lol) They told her she needed to call the number on the back. SEEMS to me that circle K EMPLOYEE should have called the number on the back to see why SHE wasn't entering it in correctly!!!! My wife calls the number the next day(because she called and got a voice mail that they weren't open until monday thru friday). I called later and they said she needed to have them punch it in manually. She then went to the circle K at steger rd and il 394 in crete,il and told them that they needed to punch it it manually and again it was declined. NOW TELL ME WHY WOULD SOMEONE WHO HEARS ALL THIS AND DEALS WITH THIS WANT TO EVER BUY ANOTHER CIRCLE K GIFT CARD? DO YOU REALLY SELL THAT MANY GIFT CARDS ? IT SEEMS NO ONE PERSON SEEMED TRAINED ON HOW TO SELL OR REDEEM A GIFT CARD---HOW CAN YOU EXPECT TO SELL THEM IF YOUR EMPLOYEES DON'T KNOW HOW TO HANDLE THEM!!!!!!!!!!!!

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  58. SEE PREVIOUS ANONYMOUS

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  59. How in the world do you expect people to purchase gift cards from you. I purchased a gift card in Lafayette, In for my wife's birthday. I found out hours later and sixty miles away that they had taken my money and FAILED TO ACTIVATE THE CARD. I had to drive back SIXTY MILES to get them to activate it!!!!!!!!! After I straightened that out I handed it to my wife. She then went to the circle K in Palos Heights--trace number 00374760--and she was told it was declined. She told my wife it had $50.00 on it but THEY COULDN'T GET IT OFF THE CARD!!!! She also said that it wasn't uncommon. Another lady came there who was from Florida and had her gift card decline( a great sales pitch for selling more gift cards to me--lol) They told her she needed to call the number on the back. SEEMS to me that circle K EMPLOYEE should have called the number on the back to see why SHE wasn't entering it in correctly!!!! My wife calls the number the next day(because she called and got a voice mail that they weren't open until monday thru friday). I called later and they said she needed to have them punch it in manually. She then went to the circle K at steger rd and il 394 in crete,il and told them that they needed to punch it it manually and again it was declined. NOW TELL ME WHY WOULD SOMEONE WHO HEARS ALL THIS AND DEALS WITH THIS WANT TO EVER BUY ANOTHER CIRCLE K GIFT CARD? DO YOU REALLY SELL THAT MANY GIFT CARDS ? IT SEEMS NO ONE PERSON SEEMED TRAINED ON HOW TO SELL OR REDEEM A GIFT CARD---HOW CAN YOU EXPECT TO SELL THEM IF YOUR EMPLOYEES DON'T KNOW HOW TO HANDLE THEM!!!!!!!!!!!!

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  60. I work for circle k and our store has black mold the manager a joke and i got suspended for missing a store meeting. I work nights and the meeting was at 11 am, i work nights!! I sleep in the mornings. I tried to call the manager and txt him, nothing never told me i was suspended i found out from the guy i worked with. I also called the market manager twice nothing. Managers and market managers should always be available to answer their phone especially if it was a five minute rule.

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  61. I would like to make a complaint at you store on Power Rd and Warner. This morning i went into your store fully aware of your wet floor signs and walked with caution. I started walking slowly to get a water and slipped and fell on your floor. I then got up, got a water and slowly walked to the registers. I then indicated to the women who was behind the counter that i had fallen and her response was "well"...... we have wet floor signs up! I said that i seen them but i still fell. She proceeded with my transaction and didn't even ask if i was ok. I was totally taken back by her lack of care. I couldn't believe this is how companies train their employees. Yes I did hurt myself, I am in pain, (if anyone cares to know) and I'm very upset. Sincerely upset, Beth Boyd

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  62. Circle K at Ironwood and Ocotillo in San Tan Valley AZ! Why is it that every time we go there they NEVER have Co2? Isn't Circle K known for their POLAR POPS? We can never get a drink at this location and it's getting ridiculous! This is an EVERY DAY THING! Once in a while they might be in service but 98% of the time they have papers up staying that there are No Fountain Drinks! Get Another Co2 System In This Location! It's One Of The Busiest Stores! They should NEVER RUN OUT OF FOUNTAIN DRINKS! All this is doing is making the neighbors that go there very upset and angry! WE ARE FRUSTRATED! THIS IS STUPID! PLEASE DO SOMETHING ABOUT THIS ASAP! THANKS

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  63. Circle K at Ironwood and Ocotillo in San Tan Valley AZ! Why is it that every time we go there they NEVER have Co2? Isn't Circle K known for their POLAR POPS? We can never get a drink at this location and it's getting ridiculous! This is an EVERY DAY THING! Once in a while they might be in service but 98% of the time they have papers up staying that there are No Fountain Drinks! Get Another Co2 System In This Location! It's One Of The Busiest Stores! They should NEVER RUN OUT OF FOUNTAIN DRINKS! All this is doing is making the neighbors that go there very upset and angry! WE ARE FRUSTRATED! THIS IS STUPID! PLEASE DO SOMETHING ABOUT THIS ASAP! THANKS

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  64. circle k in grovetown, ga has an employee that is in the jail report joseph pressley , robbery ? what is going on ? really

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  65. It has come to my attention that Circle K has a policy against rest periods (10 minutes paid per every 4 hours or major fraction worked) and meal periods (30 minutes unpaid for every 5 hours worked). Here in the state of Colorado, this is a violation of Colorado Department of Labor wage and hours law. And this is occurring at a location in Centennial Colorado per the direction of the district manager Lali Dhillon. A complaint has been filed with the Colorado DOL. And a joint class action lawsuit is being drafted.

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  66. This comment has been removed by the author.

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  67. The new manager at the Corona Circle K store at 3rd & Main St. Is extremely rude. She yells at costumers, people delivering goods to store & scoolds employees in front of costumers. I have been patronizing this store for 10 years because the employees are so polite & nice. They are like family. I & others I've spoken with will not be returning to this location untill she is gone. Extremely improper attitude for a manager. I'm shocked your company allows this to continue! If she was a simple cashiers she would be fired quick for her behavior! Get it together Circle K! Your going to loose your store! Mad as hell customer!

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  68. I was over charged for refilling my own jug cup from 10000 block Two Notch Rd. Store in Columbia SC. There are signs posted over the fountain drinks all sizes $0.69. I was charged a $1.00. When every other time I was charged the $0.69. As the signs are posted as my son is with his Circle K refill jug cup. The manager was rude about the situation. I came in the next day and refilled the same cup expecting to pay the $1.00 no big deal. The manager starts on me as soon as I get to the fountain machine when she walked away I made a comment to myself another customer told the manager what I had said. The manager would not take my money for the drink in my own cup, treated me, and told me not to come back in her store, like she owns it. I did nothing wrong but point out that she was over charging me and I had a lawyer for false advertising and made a comment (freedom of speech quietly). The manager at this store needs an attitude of a manager before she loses all of this stores business.

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  69. As I go into the circle K on Sandario in Marana 7:30 pm 10-10-15, I notice your employee Nicole, I say hi, and pick out two lighters and step up to pay, all of a sudden she starts to lecture me about getting gas at the pump, ( awhile back I purchased fuel in a gas can and a credit card and the another customer was shopping inside) she said she got yelled at by another customer and thought she should pass it on,( it tells me she didn't handle that issue correctly either), anyways she persisted through the transaction and scolded me in front of other customers in the store and at the counter, she was very loud so that every customer in that store heard Nicole chastising me, this is unacceptable in all ways, I am calling corporate on Monday morning, how much ruder can you get. VERY DISRESPECTFUL !!!

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  70. So lets just say come Monday morning after I corporate play back video for the store on Arizona and eillot the store manger Timmy won't have a job... You should never do somthing so dum and have no idea who you serviceing.... Smh

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  71. Kudos to your great Management and Staff at your Frank Lloyd Wright and 100th Street location in Scottsdale, Arizona 8560. Your Manager Gloria is excellent as are the rest of the Staff, notably Holly, Corey and Christine.
    Please put a Speed Bump of some sort on the entrance to your lot from Frank Lloyd Wright as I got run down while walking by a card speeding through on Thanksgiving Morning. Driver ran over my shoe and knocked me down. Very scary. You don't want people getting killed or suing you over this kind of thing.
    Thank You,
    Christy

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  72. I got gas last friday bags on some handles. Ck engine lite on ever since. Went to autozone and advance auto and was told got bad gas now my fuel filter may be clogged. What r u going to do for me....

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  73. I got gas last friday bags on some handles. Ck engine lite on ever since. Went to autozone and advance auto and was told got bad gas now my fuel filter may be clogged. What r u going to do for me....

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  74. I had a tire blow out and pulled into the location on 24th and Lindsay in Norman,Ok. Before I could even get out of the car to determine which tire was blown an amazing and very respectful employee named Dylan was at my window offering his assistance. 15 min later I was back on the road. As I was pulling out another employee was assisting another customer with getting their keys out of their locked car. Faith in humanity restored. These men need significant raises. I have tried for a few days to call corporate to let them know how lucky they are to have these men working for them. THANK YOU DYLAN FOR BRINGING SUNSHINE TO MY CLOUDY DAY!

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  75. Circle k 5th street run by 19year olds that have no sense maneger is never there at all rude kids running this store a young lady named Sarah is the only person I seen working and busting her ass with a smile while the rest sat and talked and this is a daily scene there. Get adults running this store not children.

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  76. I am not surprised by the number of comments concerning rude and/or indifferent customer service. It is obvious that this corporation does not care for its customers or its employees. I tried complaining about the situation, but have decided that the best policy with such people is simply to cease doing business with them, and that's my advice to others who have had a bad experience with Circle K/Kangaroo. They have plenty of competitors and I'll be spending my money with them instead of giving it to arrogant corporate owners who don't care about their customers. Bye-bye, Circle K - you won't be getting any more of my hard-earned cash!

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  77. I'm not really sure how to go about filing a complaint. but I went into your Circle K store in Karnes City Texas and picked up a tray of fish at 9:20pm on 4/1/2016 and also a few other items. I live right around the corner from the store. When I arrived home I started to eat my food and when I tried to bite into the fish there was no meat in it because it had been overcooked. I'm sure it was put back in the grease to reheat it. So I called the store to let them know that I would be back there once I got done tending to my father who is handicap. The lady on the phone was rude. I came back to the store and the woman that had waited on me was rushing to her car to leave the store. So I went ahead and took the fish inside anyway. A lady named Kristina was there and had a really bad attitude and proceeded to wait on the other customers while I stood there with the fish. Finally I let her know that Im the one who called and she rolled her eyes and asked for the receipt. I told her that I was never given one. So she says well uh... let me see if I can find it. She pulls it up and says well you brought that over 40 minutes ago! I look at the receipt and told her that the receipt said 30 minutes ago and I only live around the corner which I drove home, ate the other things that I purchased and then returned to the store. I wasn't complaining about the fish being cold. I said it was not edible so the time that had past was irrelevant. She says was no one even there to cook anymore. I said okay well then I'll need my money back because this fish is dried out and overcooked because it was refried to heat it up. She reluctantly gave me my money back with and attitude. Didn't apologize or even make eye contact! Then walked off without saying anything after she gave it to me. It was only $5 but its just the point! I go in this store I'm sure twice a day and have been going to this store since I was a kid before it was even Circle K and have never been treated this way! Something must be done! She needs some customer service training!

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  78. THE WORST CUSTOMER SERVICE!!!! Went there tonight and was treated unfairly due to my age and race and I will be looking into filing a LAWSUIT against this store. The amount of unprofessionalism is baffling. I cannot believe it. I recorded the interaction. Randi, SHE IS LAZY AND RUDE AS HELL. I do not think she should be working at this place. & the coworker "LIZ" who i was told was a manager totally ignored us and our concerns and complaints like we did not matter! WOW !!! I really hope someone from corp sees this and reaches out to me. Id like to see action taken against these store employees !!!!
    By the way we have been going to this circle k for over 10years! But will take our buisness elsewhere going forward. I guess will employee anyone there and could care less if they have proper skills to deal with people.

    this was a review i wrote about the HORRIBLE service me and my elderly mother received. IM PISSED off. I have video of some of the interaction. Also, left a voicemail on the corporate line. I am giving you guys the opportunity to rectify this situation before i take further action with my attorney. This was pure racism and discrimination that should not be tolerated! We are african american but very respectable and successful people.

    They refused service, the lady Randi also called the police, kicked us out of the store and made a huge scene in front of other people. The "manager" then refused to help us as well with no reason besides..." Randi did not want to help you so I am not going to either, just leave"

    We were clearly upset customers but neither of these women could care less, this was all because we were asking Randi to see multipul items from behind the counter that she had to walk back and fourth to show. She showed in her body language as well as (sighing) that she was irritated and did not like that she had to help.

    -REALLY UPSET CUSTOMER







    Store 642
    Circle K
    44775 San Pablo Ave,
    Palm Desert Ca 92260

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  79. THE WORST CUSTOMER SERVICE!!!! Went there tonight and was treated unfairly due to my age and race and I will be looking into filing a LAWSUIT against this store. The amount of unprofessionalism is baffling. I cannot believe it. I recorded the interaction. Randi, SHE IS LAZY AND RUDE AS HELL. I do not think she should be working at this place. & the coworker "LIZ" who i was told was a manager totally ignored us and our concerns and complaints like we did not matter! WOW !!! I really hope someone from corp sees this and reaches out to me. Id like to see action taken against these store employees !!!!
    By the way we have been going to this circle k for over 10years! But will take our buisness elsewhere going forward. I guess will employee anyone there and could care less if they have proper skills to deal with people.

    this was a review i wrote about the HORRIBLE service me and my elderly mother received. IM PISSED off. I have video of some of the interaction. Also, left a voicemail on the corporate line. I am giving you guys the opportunity to rectify this situation before i take further action with my attorney. This was pure racism and discrimination that should not be tolerated! We are african american but very respectable and successful people.

    They refused service, the lady Randi also called the police, kicked us out of the store and made a huge scene in front of other people. The "manager" then refused to help us as well with no reason besides..." Randi did not want to help you so I am not going to either, just leave"

    We were clearly upset customers but neither of these women could care less, this was all because we were asking Randi to see multipul items from behind the counter that she had to walk back and fourth to show. She showed in her body language as well as (sighing) that she was irritated and did not like that she had to help.

    -REALLY UPSET CUSTOMER







    Store 642
    Circle K
    44775 San Pablo Ave,
    Palm Desert Ca 92260

    ReplyDelete
  80. Concerning store at 3920 tuscawaras ave in Canton Ohio... Signs everywhere saying have Id ready, and elderly with silver hair have to show ID for cigs or beer? I been going there one year I am 55,, have to show ID? Sorry about the big fine for employee selling to underage alcohol, but have to say this is bull, even employees there think so , and it slows down the service,, plan on protesting outside Saturday with 9 others I talked to outside about it and they are coming ,, #NOT KIDDING

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  81. I just left the Circle K store located at 2837 Broad River Road, Columbia, SC. As I was walking to the back where the coolers are located, your cashier yells, "Ma'am! I didn't think she could possibly be talking to me as I JUST ENTERED the store so I kept walking. I then hear the cashier again yell "MA'AM!" I looked at the other female customer across the aisle thinking the cashier was talking to her. She was looking at me and I was looking at her and we were both trying to figure out who the cashier was talking too. Please allow me to say if this is how your cashiers greet their customers, Circle K needs to do a much better job at training their associates!) I then saw the cashier looking at me and I asked her politely, "Are you talking to me?" because I was simply baffled! She replied, "Yeah, what are you in here for?" with such an attitude. I was appalled!! Is that how Circle K trains its employees to greet their customers???? I then told her I was going to the back to get a drink. She then said, again with an attitude, "Well, the cold drinks are in the cooler on the wall over there, otherwise you'll have to drink a hot drink if you want a drink from back there!!" At this point, I didn't care if the damn drink was hot or cold .... I have NEVER walked into a place and been so rudely attacked such as I was today!!! I told her I didn't want anything she had she was selling in that store and I walked out!! I got back to work and called the store and this same cashier answered the phone. I asked for her supervisor's name and phone number. Of course, she has to put me on hold and then she hung up on me. I then called back a second time and a different cashier answers the phone and says to someone else, "she wants the supervisor's name and phone number!". The then so-called supervisor gets on the phone and wants to know what the problem is. I then ask for her name and she refuses to give it to me. I explained to her what happened and she says, "Ma'am, I was here when that happened and I heard what she said to you. She was just letting you know that you didn't need to walk all the way to the back of the store to get a drink." If this supervisor ALLOWED what just took place to happen, thinking everything is ok with the way that I was treated, CIRCLE K really needs to re-think the type of employees it is hiring!!! I then asked her for HER SUPERVISOR'S NAME and she refused to give it to me.

    I will NEVER, EVER set foot back in a Circle K Store again and I will make sure that my friends and family don't either since Circle K management thinks this type of behavior by your employees is acceptable.

    ReplyDelete
  82. Regarding Lottery payouts and other training issues. I just received a letter back from California Lottery headquarters regarding a torn but taped ticket I sent to them to be reviewed, it was a $12.00 winner. I know it isn't much but the point is the clerks NEED TRAINING on how to read a payout. On this occasion I had a $12.00 win plus a replay, the clerk put the ticket in to be scanned and said here's your replay ticket, the ticket was NOT a winner and tore the ticket. After leaving I had questions so I returned to retrieve the ticket to send to Lottery Headquarters. My Letter from the CA Lottery clearly states that on May !6th Fantasy Five Ticket # 090-54114329-108335 was cashed by our retailer, Circle K 0736, on May 16th 2016 for a total of $12.00. If this is how you train your clerks to get extra $$ for your store it's not a good choice. I am contemplating calling the Security/Law Enforcement Division to investigate. I have talked to one of the girls in the store she said she would review tapes but cannot find out if $$ went to Store #0736. Not a good policy if these people are NOT trained to view the whole transaction, when I told them there were 3# on the ticket making it a $12.00 winner they said they couldn't run the ticket again because it had already been scanned, bad answer! I don't believe the girl took the money (giving benefit of the doubt) but this has happened once before and was resolved by the manager. Training is important, please see that the employees are capable of being trained or don't hire them.

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  83. Bought beer (55 years old) gave cashier Driver's ID) she swiped my card. I got very upset. "You don't swipe it! You look at it!" She asked why not. I replied,"You know why, ask your manager", She said, "Please tell me why"
    I bellowed and pointed finger, "EVERYTHING ON ME IS NOW ON YOUR SYSTEM AND YOUR SYSTEM CAN BE HACKED!" The only legal requirement is to verify age,not my name, weight,height, address and signature taken from the swiping of my Driver's ID. DNC gets hacked daily, and I'm supposed to trust CircleJerks security?? - You already know who I am from CircleK @ 97 N Garden Ave
    Sierra Vista, AZ 85635
    520-458-7457

    ReplyDelete
  84. Looks like I am not the only customer dealing with a local store with seemingly untrained and incompetent employees.

    This review is for the store @ 809 Olive Street in Shreveport, LA. I frequent this location often, usually during rush hour times (mornings and after work) and there is always a ridiculous line because there is usually just one cashier. Well this morning was no different. There was one cashier checking and one employee stocking. A customer at the very end of the line said to the employee stocking, "shouldn't you be checking people out since this line is so long." The two employees then looked at each other and said so and so is here...where is she. A few minutes later an employee came sauntering up to the open register like she was doing the customers a favor. She never stated, "I can help the next guest in line," which caused an argument in the store. You had people just walking up to her register. Now I work retail and I know that there is a policy when there is a line and how you should check out the person in line. The customer service is so bad in this store that I usually just bypass this location and drive to the one at the corner or Line Ave and Pierremont Road and then turn around and drive back to that area for work. The Circle K name has become affiliated with bad customer service and ghetto cashiers who care nothing about any sort of customer service which is nuts because that is all they do during their shift....CUSTOMER SERVICE. I am sure the store mgmt. is aware of this issue and it would seem as if a District Manager should get involved with all of these complaints.

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  85. Columbus, Georgia District Manager Mary Jane Wren needs to be evaluated. She allows one of her managers, whom she has been seen several times out to lunch with, to stay out of her store most of the time while she is clocked in and should be IN her store. She has told one manager her store is &IQuote, "Fucking disgusting," &iQuote, when it is not, she has one of the CLEANEST stores I have ever seen. I also know of a situation where she made an employee sign a confidentiality form regarding a situation and then told another manager about it herself. She is disrespectful to the employees of her district.

    ReplyDelete
  86. This is in regards to the Manager at the Jetmore, Ks location. I, as a frequent customer, should not hear the manager YELLING at another employee to the point where she is CRYING.So unprofessional. I have also THREE TIMES NOW told the Manager Erica about the FOUR mice I have seen by the fountain machine. Today was the last day I tell her about the mice. The next time I see a mouse in the store I will be contacting the health department about said mice and the fact that the older woman making the breakfast quesadillas does not restrain her hair with a net or hat. With this being the only convenience store in this town I would hope that someone will be in contact with her soon. If not I will be happy to let everyone in the county know that it is unsanitary to purchase anything from this location.

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  87. Upsetting that this corporation was started in my hometown of El Paso, TX but somehow their headquarters are in AZ. The town that helped create and grow your corporation into the billion dollar industry that you are now is now left in the shadows. El Paso is an expanding city with new businesses emerging throughout this beautiful city. It would only seem right to bring the headquarters of a major corporation back to its original roots. JUST MY OPINION.

    ReplyDelete

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