Church's Chicken Corporate Office Headquarters



Church's Chicken Corporate Office Headquarters
Cajun Operating Company
980 Hammond Dr. NE, Ste. 1100
Atlanta, GA 30328 USA
Corporate Phone Number: 1-770-350-3800
Fax Number: 1-770-512-3920
Customer Service Number: 1-770-350-3800
Employment: 1-877-422-5627 ext. 101
Franchising: 1-800-639-3495




101 comments:

  1. WOW!!! I am utterly pissed at the service that my mother received at the Churchs at 3720 Austell rd.She purchased food from the location on tuesday night and it was not cooked properly and blood was pouring out of it.She went to return it on Wednesday morning, the cook apologized , but the black female(Tamara,with blonde and black hair)has a distigusting attitude.Im hoping that this is not the type of service that Churchs Chicken would like to portray seeing as how they are supported by their immediate neighborhood.And this is not a chain where people are coming cross county to dine.Uncooked food and Horrible service with an attitude, NO Thank you! I have already contacted the Corporate Office and GM, in the event that nothing is done I will have to personally make sure that others do not patronize the location.

    ReplyDelete
    Replies
    1. VERY TRUE.... THE CHURCH'S IN SAN ANTONIO TX ON POTRANCO/DUGAS GAVE US COLD OLD CHICKEN THAT LOOKED LIKE IT WAS COOKED DAYS AGO,SO I CALL TO SPEAK TO A MANGER AND WAIT ABOUT 20 MIN BEFORE I JUST HANG UP CUZ ,ALL I COULD HEAR IS THEM LAUGHING AND HAVING A TIME OF THEIR LIFE...SO ANY WAY JUST DON'T GO THERE ,,THEY SUCK
      JUST A WORD OF ADVISE STAY AWAY FR. THIS LOCATION THEY ARE SORRY & LASY ASS PEOPLE THAT WORK THERE ...STICK TO BUSHES CHICKEN & BILL MILLERS THEY KNOW HOW TO TAKE CARE OF THEIR PEOPLE UNLIKE CHURCH'S CHICKEN...

      Delete
    2. No what happened to me today was the worse thing ever..first of all the lady who took my order through the drive through was very rude i was ignored four times when i asked for my total then finally when i drove up to the drive through window the gm NORMA demands me to move my veichle to the front because my order was large and she " had other important customers she needed to attend so i ask for my money back since i didnt like her ugly attitude she hands me the money and as im putting my money into my purse she starts bagging on my window threatening me to move my car right now..i called the police and made a police report on that crazy lady..dont ever visit church`s chicken in San Antonio TX on villerett..crazy gm NORMA might break your window!

      Delete
    3. I totally agree here in Dayton its a lot of extra going on too one of the managers has gotten another mamager pregnant on Hillcrest n Gettysburg and the southern girl awsa sleepin with the district manager Gill so now she a manager that gets her employees high how cn u manage a store on drugs

      Delete
    4. I'm currently visiting San Antonio Texas and I just had the worst experiences at Church's Chicken ever. first of all the employees were very rude even taking my order through the drive thru I have to continuously ask is there anyone there and after placing my order I asked for my order to be repeated to me the employee told me that they had everything. I've then asked the employees if he had taking my order properly in add it all things that I requested he told me to just drive to the window is then after seeing that I was noticeably pissed off I find out that I am speaking to the manager. I tell them to forget my order and as I'm driving off I look at the employees and the manager stand there laughing and waving at me out the window so I politely park my car get
      out go inside and tell the manager how rude he is. great job Church's Chicken with your hiring bankrupt in no time

      Delete
    5. S.alamo st by the way ten thumbs down for customer service

      Delete
    6. On June 5, 2013 at 12:13 at the noon hour I went to Church's in WHARTON, TX and ordered hotwings and received hotwings with a side order flies. What a COMBO DEAL.

      Delete
    7. i am an ex employee of churchs n tyler tx an i agree they hv tge worst customer servi e i was a manager an got treated like crap corporate needs to b involved n the frachise tht ppl hv the not only suck but are nasty

      Delete
    8. I went to the church in killed and got nothing but bones I try to put a complaint and the manager and employee cuss me out. And threatened my life and told me she was going to find me and kick my butt. I'm sure no one will do anything and they will keep there jobs. I don't think they get it its sad cause ifif I threaten somebody I know I would be thrown in jail and this is all because of chicken all because I wanted to get my money and my refund and complain about the manager and I got threatened and called names um called wheb backup everything every name in the book I was called just because I was complaining that I pay $8 for bone because all it was was bone and batter and I think its sad. the only to Church's Chicken in Killeen Texas have no respect for their customers and they're rude and its sad that I can no longer enjoy going to Church's Chicken

      Delete
    9. I too had very bad experieces with Churches. They suck! Popeyes for me or Go Chicken Go.

      Delete
    10. avoid this church's chicken like the plague!
      06/03/14
      1320 East Lindsey Norman, Oklahoma...Avoid this church's chicken!...do not eat here!...avoid! avoid! avoid at all cost! ...don't spend your money here! nick the idiot manager is a young cocky black kid who doesn't care about the reason he works...'for the customers'. i was told the wait would be 20 minutes so i waited 20 minutes, then it turned into a 1+ hour wait and still no fried chicken i was told i had to wait at least another 20 minutes again because they sold all the cooked fried chicken they had been handing out to other customers who got there way after me. i ordered the two 10 piece mixed original chicken specials like the tv ad states and i have to wait well over an nearly 90 minutes for 20 pieces of mixed original chicken to cook? i never actually received anything but my money back after a long wait for that too. Ridiculous. i was very pissed off by their poor, poor, poor, crappy, crappy service and crappy quality. i got my money back and vowed never to eat there again as long as nick was the manager. nick and everyone who hired him needs fired and to go onto unemployment and suffer finding a job where the customer is a priority without lame excuse after lame excuse. nick is a young cocky arrogant jerk...church's chicken you suck for hiring nick and everyone like him!

      Delete
    11. I went to church's chicken located on Rittiman Rd/I-35 in San Antonio Texas on June 6, 2014. Worst experience ever. The team "leader" threatened to jump over the counter to fight me. I welcomed her to do so, but guaranteed her that she would get a beat down if she had done so. This was AFTER I complained about the faggot touching my food with his bare hands and me waiting 30 minutes to get FOUR strips. Her response was, "we don't have to cater to your needs." I quickly asked for a refund and they denied me of my resume and threatened to call the cops to tell me why I couldn't get it. That's literally how the conversation went. It was horrible. This ghetto, hoodrat, low life, no morals having ass "team lead" took it way too far when she made that threat. She also tried to insult me by calling me a man, when she can clearly see that I am a GAY woman. Boy I tell you! Are people that upset with themselves to the point where they get defensive when you say your order is wrong???

      P.S. The "dike" that'll beat your ass

      Delete
  2. I dont think is fair area manager or managers not to rehired person just because they dont want or because they tell them not to. Maybe u should put on your application dat u dont rehired dat way they dont waste there time doing da aplication .Waiting for call do da interview tell u dat u started working sometime next week . Call u back and tell u never mind u can work cause u are a rehired. I know how it works if they dont like u they wouldnt hired u even though u are a good worker. And they would say or do anything to get thier way and make u look like a bad person. BELIEVE THEY WOULD GET THEIR WAY.

    ReplyDelete
  3. just called to place an order. But they didn't have tenders or wings. They were out. Great way to run a business!!! >:/ Elsa Texas!

    ReplyDelete
  4. Called again to verify. They do have it in stock. But frozen. Why stay open late if they won't be arcing what is on the menu! Come on! Elsa, Texas

    ReplyDelete
  5. Churches chicken in sharon hill pa is disgusting ! They store has a bug problem THEY NEVER HAVE ANYTHING ! The owner Kimberley Kim Never can answer any questions ! She has multiple ILLEGAL IMMIGRANTS working for her and pays them under the table! She has one manager who works very single day open-close and stopped paying him 4months ago .and yes he still works there FOR FREE! She never bring the employees checks on time she brings them days late at times and doesn't give them their full hours on their checks ! I know because my daughter works there ! Not only that but the store on Mcdade Bulivard has. Terrible ROACH ,FLY , and MOUSE INFESTATION! That the owner knows all about but refuses to call an exterminator ! She buys mouse and fly traps instead ! Both Stores Are Owned By KimBerely Kim ! SOMETHING MUST BE DONE AS SOON AS POSSIBLE ! There are no happy worker And MOST IMPORTANT a TON OF UNHAPPY CUSTOMERS which Is bad for business

    ReplyDelete
  6. The churchs #4760 in wichita ks the manager doesnt speak english so she got my order wrong then argued with me telling me its my fault

    ReplyDelete
    Replies
    1. something has to be done about the churchs employees most are rude and uncaring I just experiencend an awful ordeal today at the one in columbus ms on highway 82.

      Delete
  7. ok omg just at
    Churchs Chicken
    (404) 763-4221
    5148 Old National Hwy.
    College Park, GA 30349

    im highly pissed they didnt have any sides NUN!
    we didnt even get a damn chruchs biscuit... they gave us an hawiian sweet roll, which wasnt even a whole roll an it was hard!
    we paid for a two piece mixed , but didnt recieve a a meat in neither box both had darks.... an get this nooooooooooooooooo reciept!

    ReplyDelete
  8. My friends and I just purchased chicken, cream potatoes and apple pie from the Church's on Airline Hwy. (corner of Foster Drive, Baton Rouge, La). The chicken was hard as a brick, the pie was dried out and the creamed potatoes were sour. I wasn't the only dissatisfied customer for while we were waiting to order, another customer from drive-thru came in complaining about her order. What has happenned to Chruch's? I was a former employee when they first opened and we never had complaints (at least not on my shift). I'm going to request a full refund. Ms. C. J. Simmons

    ReplyDelete
  9. I recently visited store #4313 in Oklahoma City, OK and had a terrible experience. This is not the first time this has happened when you ask for a Senior Citizen discount. Is it a standard way of treating Senior's by giving them the discout, taking their money and making them wait 20-30 minutes for their order. I should have not gone into place to an order, when the first thing your saw upon entering the store was a restroom, with the door open and seeing the toilet stool upon entering the building. My order was placed @ 7:49:13 pm and I did't get my order until 8:15. I had to constantly remind the young girl for items that was suppose to come with what I ordered. She acted like she was in another world, and the Manager wasnn't much better. Even children were complaining about the poor service. I was so upset when I finally did get out of there I wouln't go in and complain about the order of fries that didn't have but about 7 potatoes in the bag. I had to ask for my fries that went with the combo. The Spicy chicken was so dark it looked like it had been burnt. I also had asimilar experience at Store#349. They seem to take care of drive-thru before taking care of customers looking them in the face. I wanted to know if is standard procedure at Church's Chicken?... Mrs. S. J. Parker

    ReplyDelete
  10. I am appauled @ the service we recieved @ the san antonio location on Portranco/dugas. My experience ended in me having the cops on the mgr. This mgr was so ignorant and has no skills. The damn b**ch had us wait 30min on r food that we paid $70 for. The problem with that is everyone that came after us recieved their food b4 us and when we asked about r food all we got was her hand n the air and she walked back n and ignored us, left us waiting another 15-20min on top of that. By that time they closed the store, left us waiting outside on purpose and had shut off the outside lights. Finally when the employee and the mgr came out with r food i complained to her how rude she was being as a mgr, yelled at me asking "HOW?" After that she snatched the food out of the employees hand, threatend to call the cops on me, went back n the store and never came out until the cops arrived. The thing that gets me is as a mgr how can u call the cops on a customer just cuz they make a complaint. The problem was solved as soon as the cops arrived, she gave us r $ back plus half of the food we ordered. I will never return there again. What church's needs to do is hire ppl who r customer friendly and who r professional. I don't recommend that location to anyone.

    ReplyDelete
    Replies
    1. wonder where that was sounds like this church's over here in Norman Ok, freaking manager is so ignorant. He simply doesn't have either training or since to be a descent mngr.

      Delete
  11. i was an employee and my money was played with their terrible

    ReplyDelete
  12. I normally visit the churches chicken in san antonio tx near crossroads mall now wonderland of America's. One night I visited the store I went to the drive thru. I waited about 5 min before someone answered. Then the man said sorry we are closed. I asked what time do you close he said 9:15. Hmmmm.....I thought really. I've decided to take my business to the churches chicken down the road. I would suggest everyone else do the same.

    ReplyDelete
  13. I just purchased a 7 pc. mix with large mash potatoes and gravy at Church's Chicken (store # 3997) on 5394 Thomaston Rd. Macon GA for my three little children's that I was on the way to pick up from after school. I asked the cashier Bronay J. for four boats or plates to eat out of and she stated her manager said she could not give me anything to eat out of. The cashier gave me four spoons and that was it. I guess we all were suppose to eat the potatoes out of the same bowl and eat the chiken on our laps. this was very poor service. I then asked the cashier to ask the manager can I speak with her? The cashier closed the window on me and the manager just stood there watching. I am a nurse and my name is Carolyn. What will happen if every body treated their clients or customers the way I was just treated. What ever happen to good customer service and treating people the way you would like to be treated?

    ReplyDelete
  14. I love your chicken but the experience at this store has been horrible.The store adress is[9599 South Main Street, Houston, TX (713) 667-4024].First time i went i ordered a two piece dinner and extra biscuits.I get to the window and she(hispanic female)says they have no biscuits and cant make anymore because the have no more time.It was (9:10pm).She said the last biscuit they had was the one they gave me with my dinner.I let it go.Second time i go,which is today(Sept.10,2012 - 9:40).I drive up to the speaker.I say my order and she(African-American Female)tells me she cant hear me to pull up to the window.I do.I get there and tell her what i want and she says she has no more chicken.They cant cook anymore because the have to shut down the ovens 10 minutes before closing.Then she says she has chicken left that wasnt hot anymore and i could have that if i wanted to.Its time for me to speak up.Im sure im not the only one.Something needs to be done at that store.Please and Thank you.

    ReplyDelete
  15. The church's on Garth road in Baytown is terrible. They are RUDE & always mess up our order! This will be our last visit here. They sure are quick to take your money but don't mind messing up your order or just not giving you what you order. And the manager is the biggest problem at this store!!!

    ReplyDelete
  16. The Church's on Augusta Rd in Greenville, SC is the best Church's I've ever been to, the rice and chicken are great! The buiscuts are always fresh and when I come thru if they don't have any fresh they'll make them no matter what time of the day or evening I come by. Everyone in the office agrees and we order from their all the time!! Greenville, SC loves Churchs Chicken!!

    ReplyDelete
  17. Hi. Just read this please and know how clean the sandwishes are. This is about prince turki street branch in Riyadh Friday 7th September. The funny thing is that the manager there "Robert" I showed him this and he was trying to blame someone called Jaleel who is not the responsible person. Then he told me this is normal and happens always in resturants!!!! can you beleive it!!!! I asked him to ask his management to contact me, but he started to cry asking me not to do or he will lose his job. I am so surprised that after talking to him and contacting church chicken in USA still NO response until this moment. So I decided to send this to let everyone know about this restaurant. I have the photos with me and I think I will upload it soon.

    ReplyDelete
  18. The Desoto Texas location does not believe in including biscuits with chicken.

    ReplyDelete
    Replies
    1. Is it a philosophical decision? A question of belief?

      Delete
  19. I visited the churchs on 3450 state road #7 in Lauderdale Lakes,FL Saturday night.I purchased a family meal, which I ordered french fries,mash potatoes,and corn. The manager on duty name was Brittney she said. She was very unattentive,unprofessional and she spoke through the intercom with alot of attitude. She took my order, and my food was very cold,undone,and not right.The mash potatoes were liquid,not mashed.The corn was undone as well as the chicken.I got out of my car,went inside to fix the problem,but that only made matters worse. The lobby area was atrocious! The table/floors was filthy.The ceiling was open,with an odor and leaking water. After seeing all of that, I requested a refund. She just ignored me,and continued to talk on her cell phone,like as if I was not standing there. I do not know what type of business they are running, but I really think that the Department Of Health/Safety would have alot to note on file for that company as hazardous and a poor establishment. I asked her, was there a General Manager on duty that I could speak to,but she informed me that she was the manager. I did not think she was the MOD, due to the fact of her poor customer service, and bad attitude. I would not recommend this chicken joint to noone ever. This company needs to be shut down forever!!!!!!

    ReplyDelete
  20. On Tuesday October 2, 2012 I purchased chicken from Store #1624 corner of Bellaire and HWY 6 HOUSTON, TX they were busy and we had to wait a while but, a young man named Juan, came to the window with a big smile and he was very apologetic about the wait and offered me a soda. I don't drink soda's so he gave me water. Jaun was sooo polite which made my experience worth the wait because customer service is not a priority now of days, at least in some business. He is definitely an asset to your store. Thank you Jaun because I have had some not so good experiences at this location and I go there often. I hope you all keep Juan around. Juan continue giving service with a smile no matter how busy you are, you never know who can use that smile. Great job!!!!

    ReplyDelete
  21. Store #5488 in St. louis, Mo., not only do they have nasty service, they give their customers UNCOOKED food. Gave me a doughy ass biscuit and cold chicken, then seemed to be mad when I took it back!? I def. won't be goin back. Ever!

    ReplyDelete
  22. church's chicken on airways is one of the worse chicken place i been to the mangers are so unprofessional.everytime i go there to eat i'm never satisfied.its a certain manger that's there i really wiish they would have out the store.i've been there to witness giveaways.please somebody do soething about church'chicken on airways

    ReplyDelete
  23. i just went to the churchs , on baseline in tempe az, saw the most gross disguesting store ever, there were employees mopping the floor in the cook area with out gloves then touching the chicken and okra with their bare hands and then going back mopping . If thats gross enough the the cashiers face that had pumps or a cold sore on it and again she wasnt wearing gloves but would touch her face and then go pick up chicken , okra , side dishes and put it in the bag. when i wrote a complaint with my reciept for a survey a person from the same damn store called and it was the employees doing this . How is that taking care of the problem , when i told her the problem her exact remarks were what do you want me to do about it, they could care less . Next move is to call coperate but from the sounds of it ,nothing will be done . THIS is store 846 on baseline in Tempe , Az . Please dont go there , i am planning on having a health inspector go , there is no reason to make people sick for nasty gross unclean habits

    ReplyDelete
  24. Anonymous December2,2012 I went to the church's in Hebbronville Tx. It was the most hideous experience of our lives. The chicken was overheated the crust was falling off,the chicken smelled and tasted spoiled.The bombers were so dried up they had no cheese. My car smelled like spoiled chicken.It was pricey and gross dumped everything in the trash was scared my family would get sick. I know I won't be back and I don't recommend it to anyone. I hope corporate office reads this complaints and adresses them with management.

    ReplyDelete
  25. Corporate does not address the complaints with the store management. Corporate gives the customer's phone number and name to the store manager and tells them to handle it! My husband received super poor service on multiple occasions at the store in Waco, Texas. The "cooks", and I use the word loosely, were playing and laughing and joking around in the back. Doing everything but cooking. No one even acknowledged that he was there the last time and the other visits were the same with the cooks and the rest of the staff wasn't much better. He finally gave up and left. Not one word to him as he left. Ridiculous and I don;t know how they stay in business.

    ReplyDelete
    Replies
    1. i work at churchs chicken and see that it happens the managers are basicly buddies with some of the workers but most of the time people look at the cashiers. The others are often able to be on the phones, use profanity around the customers. If this was a cashier they would have been confronted about it right in front of the customer.

      Delete
    2. i work at churchs chicken and have witnessed things like that happen. the managers are often buddies with the cooks. if that was a cashier they wouldn't have tolerated that.

      Delete
    3. I also worked 4 churchs and its not worth it,,most of the supervisors are buddy buddies with femail managers and of course they will believe them instead of the regular employee,, then when u get fired and u apply for unemployment churchs accepts to give $$$ and then they do an appeal and u have to pay back,of course they use there influence!!!!! Churchs chicken is not a GOOD place to WORK...

      Delete
  26. And when I called Corporate to complain that they had given out my husband's cell phone number the store manager called my husband back, I was told that it was his fault for giving them his phone number and name! I mean, really, what is the store manager going to do or say? Corporate needs to handle these complaints. The store manager is part of the problem and is allowing the employees to act inappropriately and to play instead of doing their jobs. The entire store needs to be revamped and the employees retrained to treat customers fairly and give them a good product. I don;t think that most of thee complaints are ever reviewed by any real member of Corporate or there wouldn't be so many complaints. I know you can't please everyone, but I think you should be able to please some. It doesn't appear the Church's can please anyone. We will not be going back.

    ReplyDelete
  27. I just called the corprate office about the church's in Monroe la, on 1813 arizona ave. they give real bad service and refuse to serve anyone after 10 pm when closing time is at 11pm. In reality thats stealing time if everyones gonna sit there til closing time. They need to switch out there manager or replace the 1 that wouldnt give her name or corprate's phone number for my complaint

    ReplyDelete
  28. I would like 2 know if corprate is assisting or acting on any complaint filed. If not then we would like 2 take or complaint of 1813 arizona ave in monroe la, futher until something is done about these issues.

    ReplyDelete
  29. okay so I live in Kerrville Texas Church's is the only place in town since the Kentucky Fried Chicken was close down... the assistant manager a female give my husband free sauces with anything he orders but that same woman charges me every time and argues with me about it what kind of services is that seems like she's trying to mess with my man and when I tried to call the manager about it the next day he was completely rude with me come December 27th we will have a Chick fil A opening in town so I'm hoping that I will never have to visit that church is again before I go to jail for beating up someone for trying to mess with my man

    ReplyDelete
  30. Churchs chicken store 648 in detroit mi is nasty most of their cashiers have bad attitudes they have Roaches/flies gnats really bad, ive had a long strand of hair in my food the managers arent good they allow their employees to eat near food curse & etc bad for Business!

    ReplyDelete
  31. Churches in mobile, al are some of the nastiest chicken shack to work for thy have plenty of touched an the manager Doreen Clayton is a real rude bitch that shldnt run a business

    ReplyDelete
  32. First let me say that I love Churches Chicken, but some of your employees are arrogant, disrespectful and down right rude to the customers. Yesterday, I visited churches in the downtown area of Mobile, AL and I was disgusted with what I experienced. However, I do understand some things are not under their control, but for the most part they all should still have acceptable customer service. I was placed on hold at the drive thru for 15 minutes until I decided to drive up to the window. At the window, I was never greeted and motioned to hold up because they were talking and attending to other customers. I sat for another 15 then decided to go in because I already waited for 30 without any service. After standing there for 10 minutes a left because that was past rediculas!! No one should ever he treated this way for any reason at all, especially when you have six employees working behind the counter. It was only four people in line accompanied by three children so there was no reason whatsoever for my order to not be taken. If I was a shopper this would've been a hard hit for churches. What people fail to realize is if these actions were recorded they could've been spreaded over the internet and destroyed the reputation of this company. This needs to be addressed, because for those of us who enjoy your product, can be quickly turned away.

    ReplyDelete
  33. To whom it may concern
    I visit my sister very often, she lives near west ave and hildebrand where there is a churches right in the corner. I've always enjoy eating your fried chicken however we have had an experience at this particular location that it has driven me to write to your office to let you all know that something needs to be done. We purchased a couple of orders of the two piece meals. The taste was horrid, i am sure that the oil was rancid. and kept longer than anticipated. No we did not return the chicken mainly for the inconvience. Several months have gone by and again we decided to go to churches at the same location. again we ordered the 2 piece
    meal however we decided to eat there just in case. Lord and behold the same rancid taste. We asked for our money back which was returned but I felt that something should be done.
    Would appreciate you telling your franchises to change their oil more frequently because you just my sister and I as customers.

    ReplyDelete
  34. I visit church chicken alot. I must say i love the flavor of the chicken. I visit the one on 11334 huges rd. Houston tx 77089. Everyone there is so nice, and i just want to say they have good managing there. I feel right at home. Good job and keep it up.

    ReplyDelete
  35. Hello, I visit the Churches in Shreveport La on Mansfeild rd and Bert Kouns Ind Loop I use to go there 3 to 4 times a week for lunch , I also started my Co- workers to going there with me. I stopped going due to the fact we went there one day and the credit card machine was down so we were asked to go get cash, I went to get cash and return with our cash in the rain durning lunch time, so when we placed our order we asked for wings they didn't have any up so we told them we would like to wait if looks could kill we would be dead! So we waited 15 to 20 mins while they cooked the chicken they seemed to be upset, well I didn't like the service due to it was 11:30 at lunch they shoul have already had the chicken fried and they see us 3 to 4 weeks they already knew what we wanted when they sent us out in the rain they should have started our wings we had 4 orders. I went back in about 3 days and they seemed to still be angery at me from the last visit to I will not be returning or my Co-workers due to there are two other chicken places down the street that would be glad to get 3 to 4 vists every week from 4 people people add that up a week I'm big on customer service and when I spend it 3 to 4 times a week I expect good customer service I couldn't even get a hello or a smile. They really need customer service skill classes everyone who work in the branch.

    ReplyDelete
  36. Dont eat at churchs on 5903 San Pedro Ave the Asistant Mgr was
    wiping her nose with her hands and didnt care to wash them.

    ReplyDelete
  37. March 15,2013 at 3:00PM

    I truly believe that the store in Columbus,Ga that is located on 1122 Fort Benning Rd needs to be shut down. The manager as well as the workers are unprofessional. They take money and ruin food then lies about it. A customer ordered food at the drive thru and when he gets to the window to pay the young man takes the money and decides he didn't want to give the correct change back. He decides to go out for a cigarette break instead of resolving the matter. The customer was so furious about how he was treated that he drove off leaving his money and food. This store has had several complaints against it and I know that I will not go back to this unprofessional store again!!

    ReplyDelete
  38. April 1, 2019 8:48pm; I arrive @ Church's Chicken Store #724 8968 Pensacola Blvd. Pensacola, FL 32504 to place an order. I pull in to the parking spot to enter the store and i see someone in street clothes waving me to the drive thru. I must mention this store has one of the craziest drive thru's i've ever seen. Its not even 9pm why is the dining room closed? So i pull to the drive speaker to place the order, the guy on the other end cant hear. The "Manager" jumps on and says "What do you want?". I place an order for the 8 piece mixed with 2 sides, Okra and mashed potatoes. I added a popcorn shrimp w/ fries and informed after she repeated me my order correctly back to me that i had a coupoun for $3.00 off the meal. She rudely suggest i drive to the window for my total. Im the 3rd car in line, after waiting 15 mins for the car @ the window to pull off and the car in front of me to cancel and pull away i get to the window. The employee working the window walks away and the "manager" approaches, "It's going to be 15 mins for chicken!". My family requested this so i was willing to wait. She repeats my order correctly again i agree and hand her my coupon. She then says the system doesnt take it because the 8pc "meal" was a special. But we have a 10 pc "meal" regular priced. I inform i would like that. The woman on the locked inside in street clothes have to help the manager enter the coupon.She then collects the balance due and offers me a drink for my now 30min wait (15 in d/t; 15 to get chicken). I decline and pull into a parking spot as requested. I sit and watch 5 other cars behind pull and order then to a parking spot to wait. The staff inside is walking around, outside to the cars etc. The women in street clothes is inside couting money on the counter and EATING!! after 25 mins of watching this foolishness i show the cook who was just outside start boxing up chicken. I was the 1st one up but the 1st box that comes out goes to the 2nd car behind me! Then finally me, brings me chicken and the shrimp w/ fries, No Sides or biscuits. The chicken is all DARK meat which should have been mixed, the shrimp look old and over cooked. I follow the young man inside the brought it out to inform the "manager" that after repeating me my order correctly 3 times and having me wait 35+ minutes they give me the wrong food. She says well can give you the sides but you'll have to pay and wait again!!!!! Really , this was the worse customer service and food i have received in quite a while. I feel this should be addressed by the manager become a crew memeber because she cant handle the position. HORRIBLE BUSINESS!!!! Dont ever visit a Church's Chicken in Pensacola Florida! They are all horrible in customer service and the quailty of food they are willing to serve.

    ReplyDelete
    Replies
    1. I am writing this complaint against store #724 in Pensacola Florida on pace Blvd. First let me start by stating that as a soldier and being traveled all over the world I have never seen such horrible service nor management (mainly management).I have been dining at church's all my life but I vow to never receive any type of service from this business again and would recommend that anyone else find some other chicken company to purchase chicken. But I don't want to make these type of statements without giving you just cause so here is just a couple of reasons I wouldn't recommend this food establishment to my worst enemy.
      • I have witnessed with my own eyes on several instances the horrible treatment of the employees by the management.
      o The general manager by the name of ANTHONY HENDERSON speaks to his employees with absolutely no respect.
      o He treats them more like slaves than paid employees
      o He uses his position to manipulate and harass his employees
      o Since this person has been in command ( 6 months) there has been more than 5 employee transfers that were initiated by the employee, “just so they could keep their job” or “because they couldn’t work with that man”
      o This same manager has had several complaints against him from both customers and other employees, ranging from sexual harassment to unsafe working conditions to just flat out disrespect. But still he remains employed by this church’s while the ones under his command have to deal with being harassed both sexually, mentally and financially.
      o And to add insult to injury, this same manager has been quoted to making racial remarks and statements. He seems to believe that black people are ignorant and incapable of speaking, writing, or doing anything with any type of intellect.
      • I could go on and on about this situation but I feel that just these few (but serious) situations should be cause for some type of action on behalf of both Church’s and us the customers they serve.
      o As I stated earlier I am a soldier who has sacrificed my life, my family, and my sanity for this country. And I find it very disturbing to know that this kind of treatment is not only be given but tolerated.
      • THIS IS WHAT I ADVISE WE SHOULD DO AS CUSTOMERS, SINCE CHURCHS HAS FAILED IN PROTECTING THEIR EMPLOYEES.
      o I PUT OUT TO ALL SOLDIERS, SAILERS,MARINES,AIRMENS, FROM OFFICER TO ENLISTED, DON’T BUY ANYTHING FROM THIS CHURCHS OR ANY CHURCHS LOCATED IN PENSACOLA FLORIDA.
      o I HAVE ALEADY PUT THIS OUT TO MY FRIENDS FAMILY AND FELLOW SOLDIERS NOW IM PUTTING THIS OUT TO EVERY OTHER WHO SIGNED UP TO PROTECT BOTH FOREIGN AND DOMESTIC, WHO HAVE ZERO TOLERANCE FOR MISTREATMENT, I PUT THIS OUT TO YOU.
      o Even though I have been a loyal customer to church’s for years, Until I have a confirmation that ANTHONY HENDERSON is no longer in a position of command I will not shop at any church’s located in Pensacola FL and I put out to everyone else to follow suite.

      Delete
  39. I visited chrches chicken on March 30th 2013 I wanted to order a 2 peace meal. I ordered my meal and while waiting for my order I noticed a big roach with an egg sack about to have babies on the counter. I pointed it out to the cahaier who got the managers attention. the manager turned around saw the roach, looked at all of the customers watching and told the cashier that it's not hurting anything. The manager turned around and proceeded to place over cooked, dry chicken in a bag. Store 1592 is located at 5017 cottage hill rd. Mobile ala. The management sucks and have no idea of what customer services is or how to run a clean store.

    ReplyDelete
  40. Everything was good. Always go to the same place in Rialto, California. The store at the corner of Foothill and Pepper. Until today, a new employee, did not know what she was doing. Took my order and I simply stated instead of mash potato and gravy, I just want all gravy. She immediately panic and got upset because she did not know how to do it on the counter register. I told her to ask the person behind her because she got more experience being the store manager. She reluctantly asked her and the manager showed her. So she told me my total order cost and said that it was $8.09 w/tax. So I gave her a $20.00 bill and told her heres $0.09 cents so just give me $12.00 for my change. Apparently, she did not know math cery well and still insisted that my change is $17.91. So, I told her; "that is why I'm giving you nine cents so you can make it $12.00 dollars even in change. She gave me a facial gesture and a bad attitude because she got confused with math. After which she realized, she said okay and gave me my change. I asked her for my drink, because she apparently forgot and probably got more confused. The manager heard it and called her inorder to show her how to do it. She even got more upset because of her manager's lessoning her. As the manager gave me my drink, I asked her for a spoon/fork, and she got really upset and said "okay, just enjoy your meal" with an attitude. As I confronted her about her attitude, she even got more upset and became sarcastic about everything. Don't know why put her on the front counter when there's a lot of customer. Hope your company implements disciple to such employees. The store was very good until today. Sadly, this girl ruined the image and rating set by this store.

    ReplyDelete
  41. I just went to churches in El Paso Tx and ordered the special for 14 pieces original and they refused to make more because they didn't wanna make more chicken. I myself work at a car wash and no matter what happens we don't refuse service to nobody. I believe thats some BS if you ask me!!!

    ReplyDelete
  42. It was at the location in El Paso Tx on Zaragoza.

    ReplyDelete
  43. My wife & I have been a customer of churchs chicken for many years , but no longer...you may
    have good food , but your service has really gone downhill...we will not come back & we will
    tell everyone as well...Churchs has forgotten that it is all about serving one another & taking
    care of you employees as well...not just about money...we won't be back.

    ReplyDelete
  44. we had bought the new texas chicken and it is very very very small it is a like the size of a cornish game hen and u only get half and the commercial says a half chicken not a cornish game hen

    ReplyDelete
  45. This happened to me at the Church's in Midland, TX on Midkiff Rd. They need to hire a good customer service drive thru person. I was there on 6/19/2013 @ or around 2:30 pm. Got the most rude, unprofessional lady at the drive through. I placed an order through the drive thru and all the lady kept saying "what else do you want"? I asked for extra biscuits but she never informed me that they came in 3,6 and 9?? She never read our order back to us or anything. When I got to the pick up window, she hands me all the bags and I politely asked if I was given the extra biscuits. She yells at me that I never told her if, I wanted the 3,6 or 9.I told her you never asked me. Then I asked her if our combos came with drinks and she said I never told her what kind of drinks I wanted and I told her she never asked. So, she starts talking roughly that she had to do stocking and working the front counter so , she was busy with customers!! I looked at her and asked her what was I? I told her, that I also was a customer and I had just purchased a 35.00 order...what was her problem? Rudeness only makes you loose customers. I come from a large family and "word of mouth" moves fast. I have no desire to even return. I paid for food not for rudeness and disrespect.

    ReplyDelete
  46. I am writing this complaint against store #724 in Pensacola Florida on pace Blvd. First let me start by stating that as a soldier and being traveled all over the world I have never seen such horrible service nor management (mainly management).I have been dining at church's all my life but I vow to never receive any type of service from this business again and would recommend that anyone else find some other chicken company to purchase chicken. But I don't want to make these type of statements without giving you just cause so here is just a couple of reasons I wouldn't recommend this food establishment to my worst enemy.
    • I have witnessed with my own eyes on several instances the horrible treatment of the employees by the management.
    o The general manager by the name of ANTHONY HENDERSON speaks to his employees with absolutely no respect.
    o He treats them more like slaves than paid employees
    o He uses his position to manipulate and harass his employees
    o Since this person has been in command ( 6 months) there has been more than 5 employee transfers that were initiated by the employee, “just so they could keep their job” or “because they couldn’t work with that man”
    o This same manager has had several complaints against him from both customers and other employees, ranging from sexual harassment to unsafe working conditions to just flat out disrespect. But still he remains employed by this church’s while the ones under his command have to deal with being harassed both sexually, mentally and financially.
    o And to add insult to injury, this same manager has been quoted to making racial remarks and statements. He seems to believe that black people are ignorant and incapable of speaking, writing, or doing anything with any type of intellect.
    • I could go on and on about this situation but I feel that just these few (but serious) situations should be cause for some type of action on behalf of both Church’s and us the customers they serve.
    o As I stated earlier I am a soldier who has sacrificed my life, my family, and my sanity for this country. And I find it very disturbing to know that this kind of treatment is not only be given but tolerated.
    • THIS IS WHAT I ADVISE WE SHOULD DO AS CUSTOMERS, SINCE CHURCHS HAS FAILED IN PROTECTING THEIR EMPLOYEES.
    o I PUT OUT TO ALL SOLDIERS, SAILERS,MARINES,AIRMENS, FROM OFFICER TO ENLISTED, DON’T BUY ANYTHING FROM THIS CHURCHS OR ANY CHURCHS LOCATED IN PENSACOLA FLORIDA.
    o I HAVE ALEADY PUT THIS OUT TO MY FRIENDS FAMILY AND FELLOW SOLDIERS NOW IM PUTTING THIS OUT TO EVERY OTHER WHO SIGNED UP TO PROTECT BOTH FOREIGN AND DOMESTIC, WHO HAVE ZERO TOLERANCE FOR MISTREATMENT, I PUT THIS OUT TO YOU.
    o Even though I have been a loyal customer to church’s for years, Until I have a confirmation that ANTHONY HENDERSON is no longer in a position of command I will not shop at any church’s located in Pensacola FL and I put out to everyone else to follow suite.

    ReplyDelete
  47. Visited churchs chicken here in fort worth tx. Miller Ave. Store I've ordered chicken and notice chicken was not fresh as I torn inside with my hands to check for freshness I ask employee to replace chicken and she did so as I watched her put chicken I've touched and torn threw back in the window for resale now I thought that was the most gruesome thing to do in the food business. This type of bad service needs to be addressed and corrected. Ewwwwww

    ReplyDelete
  48. I RECENTLY SPOKE TO ONE OF YOUR CORPORATE CARE MEMBERS TO EXPLAIN A REALLY BAD EXPERIENCE MY HUSBAND HAD AT ONE OF YOU LOCAL STORES HERE IN SAVANNAH (1502 MONTGOMERY STREET). HE LEFT HOME ABOUT 8:45 P.M. TO GET US SOME OF YOUR WONDERFUL CHICKEN FOR OUR LATE NIGHT SNACK. HE MOVED THROUGH YOUR DRIVE IN. AS HE APPROACH TO PLACE HIS ORDER, HE WAS TOLD THAT THERE WAS DARK MEAT CHICKEN READY AND IT WOULD TAKE EIGHT (8) MINUTES TO PREPARE IT. HE PROCEEDED THE FRONT OF THE STORE TO WAIT, SO THAT OTHERS IN THE DRIVE THROUGH COULD GET THEIR ORDERS. HE PROCEEDED BACK TO THE WINDOW IN TEN (10) TO FIFTEEN (15) MINUTES TO GET THE CHICKEN. THE MANAGER TOLD HIM THAT THERE WAS STILL NO CHICKEN READY (NO -DARK MEAT- HAD BEEN COOKED). THE MANAGER STATED THAT THERE WAS WHITE MEAT ONLY. MY HUSBAND ASKED FOR THE WHITE MEAT AT THE DARK MEAT PRICE SINCE HE HAD BEEN THERE, NOW, TWENTY (20) MINUTES. THE MANAGER TOLD HIM THAT HE COULD NOT GIVE HIM THE WHITE MEAT AT THE DARK MEAT PRICE AND THAT I WOULD HAVE TO WAIT ANOTHYER FIFTEEN (15) MINUTES FOR SOME DARK MEAT. HE STATED THAT I WOULD HAVE TO PAY FOR THE CHICKEN NOW BEFORE HE WOULD PREPARED THE CHICKEN FOR YOUR STORE. YOUR MANAGER DISPLAYED A LACK OF CUSTOMER CARE AND SERVICE FOR MY HUSBAND (YOUR FAITHFUL CUSTOMER) FOR YEARS. HE IS FIFTY-TWO (52) YEARS OF AGE AND WE EAT FROM YOUR RESTARUANT AT LEAST TWICE A MONTH. HE PROCEEDED TO YOUR STORE AT 4020 MONTGOMERY STREET AND HE WAS SERVICE WITH EXCELLENCE. THANKS FOR YOU HELP!

    ReplyDelete
  49. I went to the Church's in Marietta Ga on So. Marietta pkwy a week ago. Purchased a family order. They placed two coupons in the bag. A week later i go to use the coupon and they tell me that they do not participate in the coupon. Really. It was two different crews but the second one is at least trying to get them to fix it. So a 10 min trip turns into 35 min...Wow

    ReplyDelete
  50. the churches in guyana service sucks.. not only r the staff rude they will serve what soft drink they feel like.. i went in to buy a 3 piece combo and the cashier told me that they only have banana drink. and i can see that they have pepsi in the cooler ... to top it off when it was my turn to collect my order .the cashier told the server to start selling the pepsi ... she did it just to piss me off.. they need some customer training pronto!

    ReplyDelete
  51. Over the last 2 weeks I have gone to the Church's Chicken at Lemay Ferry & Telegraph, in St Louis, Mo 63125. The first trip there I picked up that the chicken and fries had been cooked in oil that was obviously old and needed changed. So I Said something nicely since I love Church's Chicken wanted to continue to eat there. The next trip I got Chicken strips, fries and fried rice. The rice was dry and old and still the oil had not been changed. the today almost a week after my last visit I tried one last time so I ordered the 3 piece mixed, slaw and fried rice. the rice was so dry that it was hard. they have now lost a life long customer. and they are wondering why they are loosing business. wake up folks.

    ReplyDelete
  52. Today my children & I visited the Burbank in Baton Rouge LAChurch's Chicken @ approx. 6:45 & we tryed to use a coupon for a lemon pie that was added to the menu. Upon reaching the service counter my son was approached by an African American lady with braids with a rude attitude,my son told the lady that he wanted the pie and she said and I quote "oh no we have those pies but im not about to go make it, motherf**kers put any kinda sh*t in the paper" i.e the coupon! Subsequently, my daughter went up to the counter and she attempted to use a coupon and she told her "im not ringing up no coupons until Friday" after that we went to the drive through and I told the man at the window my order which did in fact involve a coupon and he did not say anything about us having to wait until Friday to utilize our coupons! I called Church's the young lady who we had previously encountered answered the phone and asked to speak to the manager, she proceeded to tell me that i should just tell her what I wanted because the manager was to busy to take my call, I then told her that I didn't need to speak to her and that I needed to speak to the manager she again had a rude attitude and refused to get me the manager!

    ReplyDelete
  53. fuvk all of you churches worker get paid min to serve people with attitudes like yours all day um an eye witness

    ReplyDelete
  54. My dad wen't in church chicken in Edinburg,TX. off of Monty Cristal and Clausner.He ask for macaroni and cheese this tyler was being rued (No we don't have any) while looking away from him then he ask for hot sauce got rued saying we don't have any.my dad threw his cup down on counter and left.he is going to report this person for bad attitude.

    ReplyDelete
  55. I JUST LEFT CHURCHS IN HOUSTON TX. ON MESA RD, ME AND MY 81 YR OLD MOM WHO WANTED CHURCHS, WE PULLED UP AT THE DRIVE THRU AT 9:30 PM . ITS FRIDAY NIGHT, I PULLED UP AND SAW NO CHICKEN ON THE RACKS EVERYTHING LOOKED CLEAN ALREADY, SO I SAID TO MOM THEY MUST ALREADY BE CLEANING UP TO GO HOME.. WE GET UP THIER A HISPANIC FEMALE IN BLACK TRUCK SITTING AT THE WINDOW, THEY TELL US THEY ARE CLOSED.. I SAID ON A FRIDAY AT 9:30. THEY NEVER SAID ANYTHING ELSE AND THE TRUCK NEVER MOVED.. SO I FIGURED THIS IS THERE LAST PERSON. SO I END UP BACKING OUT OF THE DRIVE THRU. AND WHILE PULLING OUT A BLACK WOMAN IS ANOTHER CAR PULLS IN, I WENT TO DROP MOM OFF CAME BACK BY TO GO HOME AND THE TRUCK HAD PULLED UP AND THE BLACK WOMANS CAR AND ANOTHER CAR WHERE IN THE DIRVE THUR, OMG I WAS SO PISSED I FEEL THEY CATERED TO THE HISAPIC, AND WHERE SCARED OF THE BLACK WOMAN .. EITHER WAY IT WAS WRONG AND HATEFULL. SO MY MOTHER HAD NOTHING TO EAT THAT WHOLE DAY...BECAUSE THATY IS WHAT SHE WANTED AT THAT TIME...

    ReplyDelete

  56. Church's Chicken
    Address: 2635 Peach Orchard Show on map
    City and Zip Code: Augusta, GA 30906
    Phone: (706) 790-4578

    If some gal Jennifer is working there, expect to get lots of attitude and horrible service. My son went to get the family chicken cause we love Church's and have been going to that store for over ten years. Not only did the gal try to claim that the normal biscuits were the extra large ones, she also gave my son a small mashed potato container and tried to claim that it was the family sized gravy. I've been to this store a few months back when they first came out with the larger biscuits and that's what I got. I also used two coupons since I was ordering one meal and my cousin was ordering another one. But since I'm disabled and don't drive we came in together. The manager even let us pay on one credit card rather than making two charges.
    I've even come in to the place late one night near closing to pick up a large order for a picnic the next day. They were going to toss out the left over chicken. We asked how much would they want for it and the manager gave us a price and we got a lot of chicken for our outing for a great deal.

    Now, just this month my son goes to get our food for the evening, no one is up to cooking. So he takes a coupon and this gal gives him a hard time about using the coupon. In fact, she charges him more than what the coupon stated and then told him that biscuits don't come with it when the coupon stated that they did. Plus it was for the large ones and she said that is the large ones. The manager didn't say anything and didn't help at all. The gal was all attitude and rude and they ripped us off since they charged more for what was given.

    I'm not happy with the way the store is going downhill from what it once was. I'm about to pay the extra to go to KFC and get better service. Besides, their baked chicken is delicious and healthier for me anyway. Thanks to Jennifer and the Manager - they have lost a long standing customer. I won't bother ordering anything as long as that gal is working there and the service is rude and negative.

    Such a shame, it used to be such a nice place too.
    Ms. Starr

    ReplyDelete
  57. The problem I'm having with Church's Chicken in California is that everyone of them seems to ran by an Hispanic this is okay but they don't know how to cook chicken the chicken is always to much flower the chicken taste is horrible as if they're not changing the oil after so many uses. The chicken I believe they just let sit in the flour batter to long or either the batter is just old. All the managers are Hispanic's some can't speak or understand the English language as they should be able to so your service is just horrible. Church's need more Blacks to assist the Hispanic's on cooking fried chicken, every race of people have something that they're just good at there is a art to seasoning and frying chicken and Church's is loosing the battle and the war. I remember when everyone went to Church's because the prices was excellent and the food was extremely good and very tasty. Hispanic's are good with certain foods and that's all find an dandy but to give them the authority of frying chicken is a serious mistake and people in the neighborhoods are some what sad because this was the place to go when your money was low and you wanted to treat your family to a delicious meal out. Here in California I feel that Church's has lost it's popularity with so many African Americans because the choices they make on whose cooking the food the taste has just disappeared and this is so sad after being around for so many years so for this reason and eating at Church's chicken In Inglewood, Compton, Los Angeles and other surrounding cities I'M OUT.

    ReplyDelete
  58. Had the worst experience at the Church's Chicken at 1901 Texas Avenue, LaMarque TX. They gave me a box full of sides! There weren't any chicken in the box! I got my food after a 30 minute wait and drove home to discover this. Afterthis, I was going to call them and tell them about it and that I'll be on my way back to get it since my younger siblings were hungry, but they didn't even have the right number on their receipt. It belongs to a store in South Houston. When I got there, they had locked their doors and the lady in charge gave an attitude about opening the doors for me. It was ridiculous!

    ReplyDelete
  59. Wow chuches chicken does not abide by any laws rude employees walk around with head phones an then they make ur order are u serious this is a buisness operation with the public there managers allow that type of leave way who ever there boss is should not be one ppl do as they please no one is protected corpus christi tx rude ppl then they make ur order this is a cituation of poor management neglate were is the customer satisfaction at makes u wonder what else goes on

    ReplyDelete
  60. I want say that the prices are very high in this city Topeka.KS there is only two stores and the prices are to high no deals on chicken like the company use to do it what happen why have prices triple

    ReplyDelete
  61. Churches chicken service is very poor on elvis presley and norris...the manager was real snobby and very rude...plus she messed up our orders. She didnt have her name tag on so i dont know her name but i remember what she looks like...

    ReplyDelete
  62. lol wow i am employee for churchs chicken in tx an i am fixen to quit. i agree wit all of these post churchs suck not only to guests but also to their faithful an reliable employees like my self

    ReplyDelete
  63. why dont yall investigate the franchise stores and fix the problems before someone gets a lawyer and takes problems to court. employees are fed up as well as customers.

    ReplyDelete
  64. Church's chicken in Irving, TX the one on Story Rd has the worse service. If you treat your employee like crap the employee will treat the customers the same way. Learn that big executives. Are close them down.

    ReplyDelete
  65. Church's chicken in hinesville ga is full of crap. I reported several times on a employer name sam squires of who repeatly cuss me out in tells me stuff that offends me. Do us all a huge favor in deal with him or I will put food services invole thank u

    ReplyDelete
  66. Gardena, CA. Ordered Mac n cheese as side item which they were out of then tried the corn on cob instead which they were out of also. Third try yes they had Coleslaw. She takes my money and hands me my food and asks with an attitude "do you want your 47 cents change? Cuz we are out of change so can't give you it" she was expecting I would say yes and just drive away but was kinda shocked after getting her attention 2 min later I said "here I have change and you can give me $1 back" she got 45cents from somewhere and gave it to me. Then I asked for my receipt and she said "oh sorry didn't print" Her shirt was dirty attitude bad and acted like whatever no big deal we have no food prepared, no change to give, no paper to print receipts. I'm calling their corporate tomorrow morning I am kinda dumbfounded by the whole scenario.

    ReplyDelete
  67. THE STORE IN JACKSONVILLE FLORIDA 32211 ON MERRIL ROAD IS HORRENDOUS!!! I WAITED 15 MINUTES STANDING FIRST IN LINE BEFORE MY ORDER WAS TAKEN. FINALLY MY ORDER WAS TAKEN AT 401PM TODAY. I DID NOT LEAVE THE STORE WITH MY FOOD UNTIL 436PM! ON TOP OF THAT THE WOMEN THAT TOOK MY ORDER HAD A SHIFT CHANGE AND LEFT THE REGISTER. DID NOT FILL MY ORDER NOTHING. I WAITED 20 BEFORE THEY REALIZED MY ORDER HADNT BEEN FILLED. IT TOOK THE DRIVE THRU GIRL 10 MINUTES TO MAKE 2 CHICKEN SANDWHICHES. WHEN I RECIEVED MY FOOD IT WAS COLD AND THE SANDWHICHES WERE HARD AS A ROCK AROUND THE EDGES!!! I WILL NEVER EAT AT CHURCHES AGAIN. THE LADY MOCKED ME TOO SAYING OH WOW YOUR STILL HERE HAHAHAHAHA I KNOW YOUR HUNGRY!!! COMPLETE DISRESPECT AND NEVER AGAIN WILL I EAT AT THIS COMPANY AGAIN!!! BACK TO POPYEYES OR KFC!!!

    ReplyDelete
  68. think thats bad we done work for churchs in hattiesburg and here it is two months later and they are giving us the run around on getting paid

    ReplyDelete
  69. I moved to Silver City, New Mexico in August of 2013 from Louisiana. The closest Church's Chicken is in Las Cruces, New Mexico... over a two hour drive. There is no chicken restaurant in Silver City, New Mexico. There used to be a Kentucky Fried Chicken... but I was told it closed due to a divorce settlement. I'm going through "FRIED CHICKEN WITHDRAWALS". Mr. Tony Moralejo, Church's Development Officer - please consider opening a Church's Chicken in Silver City. Right now there are people driving 50 miles to Deming, New Mexico to eat at KFC. The only places to buy fried chicken are the Albertson's and Walmart deli areas. There are over 30,000 people in Grant County, New Mexico starving for good fried chicken (and fried okra). Contact our local chamber of commerce, they will give you information about Silver City. Contact our mayor, James Marshall... a couple of weeks ago he found the Church's Chicken in Santa Fe and told some us that were at the state capital where it was located so we could get great chicken while in that city. Mr Moralejo, you can be a HERO in Silver City, New Mexico if you would consider putting a Church's Restaurant in this community.

    ReplyDelete
  70. Hutst tx CHIRCHS CHICKEN IS HORRIBE! THE GM DONT DO ANYTHING THE SERVICE IS ALWAYS BAD ! Food always nasty! Alot of complaints!

    ReplyDelete
  71. My family&I just visited store #10780 in Weimer,Tx this is our only store our next store is maybe 8miles away when this store opened we were so excited, unfortunately the service sucks depends in who is working,I am of Spanish origin myself but they have one Spanish girl there by the name of Rosio who had been there long enough for proper training she seems to be there everyday/all the time she never gets our order right she can put the strangest orders together or by the time you get home you have to go back cause she's put the wrong thing or forgets something it its like she doesn't understand then as she takes orders she doesn't understand you either then sometimes you have to stand there and wait for ever to get waited on you tell her mix she gives you dark or she'll miss count or something We've experienced at least 3 times of her screwing up order they really need to get someone who can relate to the people better not trying to hurt anyone's feelings but maybe they should have her try something else other than order taking/filling then another bad habit she has if they're out of original she's quick to stick you with spicy chicken which can be hard&nasty if it has been sitting to long love Church's just won't be going to our local store there are 2/3 other ladies there just never know when they are on schedule the lady Rosio is always there as a small town when something like this comes in town new we have big expectations this store just needs more people who can communicate better.LRodriguez

    ReplyDelete
  72. The churches by my house is always lonely and today I decided to go my kids wanted chicken so I get there and go to the drive through and place my oreder and onces I'm done she tells me the wait is 20 minutes and I tell tjem it's ok and I leave and go to the store on our way back home we stop at churches cause my kids kept insit ing so we stop again then the lady was bieng very rude so I thought maybe she has other cars at the window so she said wait ill take ur order in a bit well I daid hello because she took so long and no one answered she was taking long we waited for 20 minutes and still no answer we took off and the drive through window was empty no cars and the workers talking in the back , never again

    ReplyDelete
  73. There use to be a time that I went to Church Chicken a lot. I may not go as much like I once did and I am talking bout the store up on Central Ave. is where I go and I mean all my life and I am 50 years old. Never had a problem like what is like now I don't know why that I the last few times after having problems my most recent was that my chicken and poppers were not cold but not hot ether. I have gone to this store so long that I remember that the Manager first started and she cared than but for whatever reason I don't think she does any more. I had enough of this crap and if upper management does not take care of this problem it could close down and maybe it should. I plan calling the RM and complain bout this hoping that they fix the problem and I only hope that they respond back to me I am so disappointed

    ReplyDelete
  74. I and my family have been enjoying Church's chicken for more than 5 years, ever since me and my family moved to the Greenville, South Carolina area.

    Unfortunately, as is what happens with many other greedy corporate establishments, the prices have steadily increased, which is to be expected to a certain extent, but what we have found to be most disconcerting is how small the pieces of chicken have become. Now, you not only have to pay more per piece of chicken, but you have to buy more pieces to feed your family.

    We only buy the thighs, which used to be large and very meaty, but no more. You have slowly and systematically decreased the size of the chickens you purchase to the point that your chicken can be deemed nothing more than a rip-off, considering the inflated priced for scrawny pieces.

    What a shame! Your chicken used to be the very best in our area until you started letting your accountants run (and ruin) your business with your over-the-top Corporate greed. We will no longer frequent your establishments. KFC, here we come!

    KFC, you have taken our business away from Church's by Church's own doing. Their Corporate greed has started to bite them in their backsides, and deservedly so.

    ReplyDelete
  75. If only I could upload this picture of my meal I spend my money on...smh!!! Seguin Tx

    ReplyDelete
  76. Today, I noticed that a new Church’s franchise opened for business on 05/07/2014 in Tujunga, CA. My husband & I stopped by to purchase dinner. They took our order at 5:43 PM. We ordered the two #2 Value meals, Spicy, one with dark meat & the other with the white. For the next 45 minutes we waited for our food, while other customers came & went & had their orders filled. At one point, a customer that ordered a large order of spicy chicken had his order filled after I had placed mine, while I waited for 3 pieces of chicken, & at least 4 different "associate" asked me about my order & assured me they were working on it. At no time any of them called back to the kitchen that they were running low on the white meat spicy chicken until the manager came back on duty, & noticed that none of the filled orders were cleared from the monitor, that several food trays were either empty, or almost empty & she got things moving again. This is while there were at least 13 people in the store working different tasks. When she noticed how long I had waited for my order, she tried to offer me the regular chicken, which we refused & she assured us that in 6 minutes they would complete our order. Well, that did not happen & as I mentioned, they were able to fill my order by 6:32 PM. The manger approached me with an offer to give me a complimentary side, & only then, she apologized for the delay. I told her that I did not need that, but instead I asked her for the corporate office number so I can file a complaint with them. Here is where thing became very interesting. 1. The manager told me that a representative from corporate office was there & I could speak with him. She went back into the kitchen & I believe called to a person named Johnathan. She came back, to tell me that the Corporate Representative was busy cooking & could not talk to me. 2. When I pointed out to her that I had been waiting for 45 minutes for so-called "fast food", she responded that they were not really open for business. When I pointed out to her that she was in fact open for business since she was conducting commerce, by accepting money in exchange for consumable goods, she stood there without any reply. 3. While waiting for our food, I overheard the manager, who had just came back on duty, ask about an employee that was supposed to start at 6:00 PM. Apparently, the employee did not show up, so she told another employee to text her & tell her she was not needed & not to bother come in. The same "though" manager was not able to tell me why her staffs were so incompetent or that she would take necessary steps to make sure this did not happen again. At this point, one of the other customers in line, who I am sure was hungry & wanted to get her food & did not have a care about my complaint, decided to back the manager, & interject. I am sure she could not care about what was going on, she just wanted her food but I had to tell her to stay quite & that it was not her fight. She said that if I wanted hot food to make it in my own Kitchen. At this point, we had enough of the situation. My husband & I got our money back & left, knowing we will never return to any Church's Chicken restaurant. The fact that the staff did not have common sense to fill the order as they were placed, clear the order board to make sure they were on top of the orders, lack of communication between the front counter & Kitchen staff to keep the food coming during dinner rush hour, in addition to Corporate Representative's refusal to handle & diffuse the situation, leads me to believe that the Church's Chicken has become a less than sub-standard operation. Oh, by the way, I am going to take the busy body's advice & cook my own food, instead of spending it any of the restaurants that cannot afford to hire competent people.



    ReplyDelete
  77. I just left church's chicken in crosby texas...... the service there is horrible! Its always the same employees that are rude. A young lady and a young guy that is tall, I wasnt the only customer that felt that way. Other custers were sitting at a table discussing how horrible the customer service was. This is a constant thing that occurs at this location and at the location in Deer Park texas my husband even spoke with the manager about this and she was rude also. Thats why I feel this needs to go above management head. If nothing can be done about the customer service maybe churchs should close all their locations! Im sharing my experience online but I will also call to speak with someone by phone to see if anything can be done about this.

    ReplyDelete
    Replies
    1. I agree with you 100 percent. Church's Chicken in Columbus, Ohio has the worst customer service of any place I have ever been too. The worst of the worst is Main Street in Whitehall, Ohio. Those associates are hands down the rudest laziest group I have ever encountered. I do not know how they stay in business.

      Delete
  78. i stop in at this Church's Chicken - 1904 N. Young Blvd. in Chiefland fl,, i ordered 2 chicken sandwiches on bottom bun and the cashier wanted to charge me extra for specail diet needs.. and made a big issue over the top buns being thrown out... she was rude and total cunt and had the nerve to tell the customer they had attuide .. when the customer was being polite. I WILL NEVER EAT OR GO TO A CHURCHES CHICKEN EVER

    ReplyDelete
  79. Where or can the Purple Pepper Sauce (sold at Church's) be purchased by the quart?

    ReplyDelete
  80. I wouldn't go to Churches just because of their stupid" spicey chicken" commercial. That has to be the most irritating thing I've ever seen.

    ReplyDelete
  81. The Church's on Gause Blvd Slidell Louisiana Store #502 gave us the worst service ever. The cashier and 2 managers had horrible negative attitudes. A smile or welcoming feeling would have killed them! The cashier took at least ten orders and no one filled them. Then the cashier said the manager erased the orders and for everyone to give her the receipts. The receipts just sat there for a good 10 minutes until someone finally asked the cashier "is someone going to fill our orders"? Finally the manager filled the orders. The only happy working people in the restaurant were the 2 fry cooks, Great job guys!! The managers and cashier need serious customer service training. Be happy you have a job, put a smile on your face!! Life will go so much easier!

    ReplyDelete
  82. Okay so I was supposed to be employed at.church's here in Richmond Virginia. Now the manager one the first day of training he was putting my information in so it came down to my social and he said that we had the same last four digits which I thought was pretty normal but kinda weird. So now it's the third week and I haven't work but 3 days out of the whole 3 weeks. He calls and tell me that he keeps trying to "fix it". Now im thinking about calling corporate office because seems to me he not putting me on the schedule for my checks and I will get my lawyer so fast its not even fair this is my first job and this crap happens. Wtf

    ReplyDelete

Comments are for review purposes. Do not offer any personal information in your comments.