Chilis Corporate Office Headquarters HQ

364 comments
Chilis Corporate Office Headquarters HQ
Chili’s Grill & Bar a division of Brinker International, Inc.
Address
6820 LBJ Freeway
Dallas, TX 75240 USA

Phone Numbers:
Corporate Phone Number: 1-972-980-9917
Fax Number: 1-972-770-9593
Customer Service Number: 1-800-983-4637

Chilis Corporate Offices

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364 comments:

  1. This letter is in reference to my most recent visit to Cili's on Valentine's Day. The location of the Chilis I visited is:
    4565 W. Lake Mary Boulevard
    Lake Mary, Florida 32746
    Phone- 407-333-0800
    I have been a frequent paying customer for the last 16 years. This by far ws the worst visit I ever encountered. The customer service was piss poor and unacceptable. The food was cold, and I asked for my free chips and salsa that I recieved via email. I was told that that they could not honor my request because I needed the code. The manager was very snooty and not helpfull at all. I would never visit Chili's again if this is the type of service I have tolerate. You need to correct this in a timely fashion. Themanager needs more training in customer service. The manager could have made an exception and should have been more diplomatic in her response.
    Thank you for your attention to this matter and look forward to a timely response.

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    1. I was eating in Chili's on Fort Hood and then a manager starting yelling at one of the cooks. We could heare the obscene language from the kitchen that she was using towards her cooking staff. The manager droped the cooks order (mind you that this was our order) which pushed our meal time back. The server was nice enough to come and inform us what was going on. By the time we got our food it was all luike-warm (NOT HOT AT ALL)... But all in the end, I found out that the cook that prepared our food was fired. If the manager droped our food and was yelling obscene language, WHY WAS OUR COOK FIRED????? After that I may never eat in a Chili's again!!!!!

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    2. I think maybe all chili's must prefer hostile manager's. I live in Gadsden, Alabama and they have some of the worst personalities. Maybe they should not be in restaurant business.

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    3. My husband and I developed food poisoning at the Chili's Grill & Bar
      213 Fort Riley Blvd, Manhattan, KS. Diaherra and vomiting for 3 days

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    4. I worked at Chillis in gadsden i had been fired because i went to my graduation in Georgia they expected me to be to work and on time remimd you im in Georgia they give me 30 minutes to get to work and be dressed i made it back ten minutes after the time they have me and fired me as soon as i walk i. The door

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    5. I visited Chili's on yesterday in Olive Branch in Mississippi and the waiter kept messing up my friends order then on top of that I had to kill a roach on the table approaching my plate and they insisted that I had to pay full price for my meal which was crazy.

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    6. chili's is supporting an anti-vaccination organization?somebody needs to be fired!

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    7. I will no longer go to Chilis because of your fundraising support for the anti Vaccine folks. The claim that vaccines contribute to autism is discredited by scientific study and now this movement is causing terrific harm by allowing once defeated diseases return to potentially harm our children. You folks should be ashamed. There are tons of other ways you could have brought awareness about autism but the method you've chosen is shameful.

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    8. The fact that you people are complaining that Chili's was planning a fundraiser for Autism is shameful. The fact that Chili's cancelled in support of you people has caused people like me to boycott Chili's forever. It is Autism Awareness month people change the group you were going to give the money to ...I don't care as long as it is Autism but to cancel the event is a slap in our face not the few who protested. I hope you lose business for your decision. I know I will no longer plan school, band, sport give back nights with you. There are many other choices but Chili's will never be one of them!

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    9. Today I was at the Chili's located at 1540 S. University Dr Ft Worth, Tx 76107. When I received my original ticket I had an amount the server told me I owe and when I gave her my bank card she add additional charges to my card. I mention the difference in the amounts and she told me she would correct it. I checked my bank account tonight and she did not correct the amount. I will not be eating at Chili's again!

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    10. I went to chill is in Zachary. LA I will never go back I placed an order to go and it was wrong and the girl that was doing take outs had a bad adittude then I had to go back in again to get our gixings for our fajitas and she threw the fixings in the bag so when I got home I called chill is to talk to the manger and the girl doing takeout orders told me he would call me back and I told her I expect a call backtonight

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  2. 4/09/12 I have a complaint about a chili's restaurant in the Atlanta area.I have contacted the local news to further assist me with this matter!

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    1. Tameika I will be doing the same,I have proof,a pic that I had taken of a sandwich I bit into that had a very huge waterbug in cased inside of the molded cheese.If you have numbers that I could get from you from the news media it would be helpful.

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  3. My wife, and I stopped in at Chili's Boone N.C. a couple months ago. We thought the food was really good so while back in Boone yesterday on business we stopped in again. We got the 2 for 20 again, the food was still good. However this time the service was not, I am one that likes bread with my meal. I had to ask twice for a piece of bread, it took about 30 minutes to get there. By then my food was cold, and I could not finish it like that. Then my wife wanted a desert, and that never came. So we got the ticket which was 39.97 now I don't mind paying a little extra for a side item, and a couple beers. However I do not like to pay double for a 2 for 20 meal. We complained to the manager so he deducted for the desert that we did not get anyway. This is completely unacceptable for me, and I will be filing a deceptive advertising complaint with the Better Business Bureau in our area.

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  4. chilis in converse texas has one of THE worst managers ever. He fires one of his employees right in front of customers for no reason. and this employee was a very good employee.

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    1. Been there. Just happened last night to me. What's with that place?

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  5. Is it ok if the general manager of the the Petal, MS store is having a relationship with a employee.I thought it was a rule for that?He got a raise. The manager who found out is no longer working here.Help us.

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  6. I just had the absolute worst experience of my life tonight. Our party of 14 spent over 2 hours at Chilis and didnt even get to eat. It started from the moment we walked in the door, we were told 10 minutes for our table which took 25 to 30 minutes, every 5 minutes they kept telling us 5 more minutes. We ordered drinks and 6 out of the 14 drinks came wrong. We ordered 3 plates of chips and salsa, one bowl of chips had a screw in it, yes a screw. We told the waitress and she took the chips and said she would bring more. 20 minutes later I called the waitress over and had to ask for the chips and the manager. It took the manager about 10 to 15 more minutes to come over, I told the manager he was rude for not coming to apologize, the manager and he would take the chips off the bill, as he was really snooty. We told the manager that this was unacceptable as we have children eating these and they could have choked had we not found it, the manager said nothing happened so it over now. We still decided to order because we were there for a Birthday and we didnt want it ruined, I asked the waitress if my meal came with onions, she said no, I asked again and this time letting her know I was allergic, she again said no. I got my food and it was covered in tomatoes and onions, I pointed it out to the waitress and she said there wasnt onions on it, again I pointed it out, she then said that it was the pico sauce and I had to explain to her what an onion looked like, she said I could scoop them off or she would. I dont know what part of allergic this woman didnt understand but I was so irritated I told her to take my plate that I didnt want it, to take it off my bill, I had lost my appetite. While I was telling her this my sister began to cut her corn on the cob and it was so cold on the inside it was as if it was frozen. My friend got her plate and her order was completely the wrong dish, she told the waitress and the waitress just turned and walked away without saying a word. By this time I was livid and had to walk outside before I said things I shouldnt in public. I came back in and everyones food was finally there, everyone decided they didnt want to be there because the manager and the waitress were now being rude jerks. I told the manager I wanted the check, 25 minutes later the manager shows up and tells me its taken care of and just walks away, I asked the manager how much my bill was so I could pay and he said no and walked away. This was by far the most disgraceful, unprofessional, disgusting, rude experience of my life. Tomorrow I am calling the health board when I get off work!!!

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    1. Go run your own restaurant if you think you can do better.

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    2. Anyone could have done a better job than this experience!! The anonymous response is no better than the people who were rude to the customers that pay their wages! Get real anonymous..?... You must think rude behavior and bad service is acceptable. Food allergies are serious and should be taken as such. Yet people with allergies know where and what they can eat! Get some respect.

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  7. we went to chilis this past saturday (cinco de mayo)my boyfriend has a speech impetiment, he's had it his entire life. He worked all day and met myself and some of my friends at chilis, where he had one drink. The service was SO slow it was at least a 20 to 30 minute wait to even see the waitresses face ( she had 2 tables it wasnt that busy) we were all sitting there with no drinks in front of us for 15 20 min when my boyfriend decided to go to the bar and try to order a round for the table. The bartender told him no because we had a waitress and he couldnt serve him so he asked if he could send the server over. 20 MINUTES LATER the manager came over and rudely told my boyfriend that she couldnt serve him anymore because he was slurring his speech and was clearly wasted, ( lets think here 1 drink and a 220 pound man) after taking a minute to attempt and process what just happened my boyfriend was already up attempting to explain to the manager that he stutters when he speaks and personally thanked her for embarrassing him in front of the whole restaraunt her response was " drinking at a restaraunt is a privelage which you clearly took advantage of because your wasted." appauled he then got very upset and called her a name he probably shouldnt have before he stormed out. i followed and when i returned one of my friends was attempting to reason with the manager who was sticking with her "its a privelage to drink here and he took advantage" story.She also stated that when she was speaking with him he was holding on to the wall to keep himself up ( there was no wall where they were standing and talking) When they were finished talking the manager stood there with her arms crossed watching our table like a hawk ( probably to makesure we wouldnt leave our tab) I got upset and then told her not even to bring any of the drinks we ordered over and to take them off the tab, i told her i was absolutely disgusted with the way she handled that situation and she should have more respect for someone with a disability they cannot control and she should be ashamed of herself and that i was going to makesure that my friends and damily would never return to the restaraunt. Her story then changed again and she said that the bartender and our waitress ( who we never saw) told her that he stumbled when he walked into the bar room. i told her thats bull because he was at work all day and this was his first drink, She then plastered an enourmous smile on her face and in a very fake voise said " you are so polite, your manners are amazing, dont worry we will see you here soon im sure youll be back, see you next week! This is a MANAGER of a restaraunt and my manners were bad?!! She then sent over the check which still had all of the drinks on it, so i sent the check back to have them taken off, AFTER ANOTHER 15 MIN she came back and had only taken off ONE drink, i had to send it back a second time and she said that she accidentally took off a large beer instead of a small so that will take care of the margaritas ( a 6.oo beer for 15.00 in margaritas?) I asked her to either take it off or i would leave the amount of the tab minus the margaritas and tip the waitress seperately ( whom wasnt allowed to even come near our table after this ordeal) she finally took off the drinks and stood there with her arms crossed again staring us down while all 10 of us paid our tab.dont get me wrong i would understand and wouldnt be writing this if my boyfriend was in any shape or form drunk because i understand the consequences but This was SICKENING.Every person ive told this story to has said they wont be back to chilis. This is discrimination and disgusting this manager should be fired for her lack of professionalism i called the general manager who offered me gift cerificates which i obviously refused i wont even eat here for free, and i wouldnt even give them away!

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    1. im a former employee of chilis manassas, va
      seems like management everywhere you go sucks with this company
      i left the company of my own accord and when i returned to speak with management about using them as a work reference for my next job i was approached by a former coworker who informed me that one of the managers there had told the team i was fired due to inappropriate behavior and poor work ethic
      this is NOT true and furthermore, had there been an actual confrontation, discussing said conversation is a complete violation of policy
      the terms and conditions we sign pre employment states that each team member is hired on an AT WILL basis meaning we may quit or be terminated at any time for any reason
      after several weeks of constant mistreatment and blatant disrespect i chose not to return and now my former manager is sullying my name

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    2. I think your boyfriend set her off when her called her a profanity and stormed out. Why was he already drunk off of one beer? GEEZ!

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    3. Worst most obvious troll ever ^^

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  8. and p.s the comment about chilis on cinco de mayo was in danvers ma!

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  9. I have asked all four of my managers, including my general manager, over a dozen times in six months about my vacation information. Can anyone tell me?

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  10. You get no vacation bitch,now get to work slave

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  11. To whom it may concern,
    On the 19th of May, The Riverwalk in San Antonio, held an event, Armed Forces River Boat Parade! We purchased tickets to sit near the river, for a better view and convenience. As we entered the gate to show our tickets, we met a young Military Veteran, whom had a prosthetic Arm, from shoulder down! We Thanked the young Man and asked if he was ahead of us! He stated he was unaware that tickets needed to be purchased in order to have a seat. As we went to our seats, we both decided the right thing to do was to give our tickets to the young Man, whom selflessly served his Country and was wounded in the process! When we went to find this young Veteran, we found his Wife, whom stated, her Husband, went to find a seat,due to being unable to stand for long periods of time,and that he asked a worker at Chili's if he could sit down to rest for a moment and was told, NO!!! This Chili's, located at the Riverwalk has outdoor seating! I am truly appalled by this! I will personally never enter another Chili's, due to this! I also, will and have shared this experience on FB and anywhere else I can! Men & Women serve this Country, for our Freedom, come home wounded, mentally & physically and your Corporation, doesn't even have enough respect, due to you having to turn tables over for MONEY, to let this young Man sit for a few minutes!!! You should be ashamed of yourselves! Again, I will, NEVER, come back to any Chili's! Yes both of us are Military affiliated!

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  12. Please bear w/ me as I'm very analytical and believe that limited detail might not suffice. I had a rather multitude of problems last night at this location. Similarly, my guest and I were quite perplexed how things were handled as well. Quick version (store #588) turned into a business training and an unsolicited scolding from your Manager Julie Carpenter.
    In the beginning, I clearly and politely told bartender Danielle, when we ordered, "that I was not in a rush"! Drinks were fine...appetizers fine....yet meals were delivered way too fast! I felt pressured to finish the appetizers, so this is not good service attention to detail. Danielle removed my plate then both servers ignored us for a good 20 minutes. I had pushed the appetizer plate forward, showing we were finished, and then watched the poor service prevail. Both servers passed by multiple times...yet couldn't comprehend my dinner was waiting. Similarly that my guest was barely eating...as she was waiting for my dinner to arrive. When Danielle finally and disinterestedly showed up...I explained to her the problems. I was never vulgar....rude....or abrasive...thought provoking...YES!!! I'm there as the customer and shouldn't have to ask her to serve me...this is what I said. From that moment on...we were the plague.

    Manager (Julie Carpenter) approached us in a very abrasive fashion and barked at me (paraphrasing) "what did you do/say to my server? She's in the backroom crying?" This was 25 minutes after the initial conflict. I spoke to Julie for probably 20-25 minutes....as she was QUITE accusational and said "I'm the Mother here and those are my girls!!!!" Why does this matter? There was so many comments that were exchanged during this session..I just can't type them all out! Julie remained very accusational...seemed more concerned w/ how hew staff's feelings were tarnished...and wasn't very concerned w/ me writing a negative review! Later when asked for Julie to return...she refused. Both bartenders ignored us til later...and were in close proximity probably 20 times+++

    2nd bartender Erica thought they were giving us '10 out of 10' service??? Now... after a 20 minute session w/ their manager....mind you filling up waters and asking for another drink or napkin was like a root canal...I merely chimed in and said, ' more like a negative 5.' Sooooooo.....glutton for punishment....we stayed and did something unmentionable....ORDERED ANOTHER DRINK!!! Erica heard our version....made a decent attempt to counter the bad taste....and we closed up our tab. Erica said that Julie would NOT come out for 2nd visit....seemingly odd? And left over a 20% tip after being scolded and ignored....?

    Not to be discarded, but definitely a valid point, we watched half of the kitchen crew and bartenders remain in the backroom for over 5 minutes. Consoling an upset worker this way does what.....IGNORES YOUR CUSTOMERS!!! Especially when an opportunity to 'make things right' was suggested by me!!!

    So....I'm a HUGE fan of poor/indifferent service given by staff that exercises bad choices deserves retribution! The pen IS mightier at this point...and I think this establishment STILL doesn't understand what they did wrong and take the ownership for their errors!!! With that....I'd say a revenue loss of $300+ per month might make my review scar! This is what the service world has come to... get mad at your patrons when they complain....and seek false & gravely invalid comfort from your co-workers...who coincidentally deliver that same inferior service and attitude....sad sad sad!

    Sometimes the real challenge is to make a bad service situation turn into a 'lifetime' customer....once Chili's Supervisors figure this out...please contact me!

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  13. I just experience the worst service ever at Chillis on I10 & Taylor Houston, Texas. Will not visit again.

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  14. Good afternoon,

    I’m not sure if this is your email address or not but I wanted to send a special thank you to Elizabeth Ikner. I had left a bag of items that I had purchased from H&M on a chair in the bar area as I was running out to catch a flight. By the time I returned to Denver, luckily all was not lost. Elizabeth had not only recovered the items but actually took them over to H&M to return them. H&M subsequently sent them to the corporate office and ultimately credited my credit card.

    There is no substitute for honesty and integrity and Elizabeth you have displayed both! I’d like to say many, many thanks to you and the Chili’s family for being a stand up organization…now I see why you are the manager! As always I will continue to frequent your location as you have a customer for life!

    Cheers!

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  15. I was eating in Chili's on Fort Hood and then a manager starting yelling at one of the cooks. We could heare the obscene language from the kitchen that she was using towards her cooking staff. The manager droped the cooks order (mind you that this was our order) which pushed our meal time back. The server was nice enough to come and inform us what was going on. By the time we got our food it was all luike-warm (NOT HOT AT ALL)... But all in the end, I found out that the cook that prepared our food was fired. If the manager droped our food and was yelling obscene language, WHY WAS OUR COOK FIRED????? After that I may never eat in a Chili's again!!!!!

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    1. souhnds like the wrong person got fired to me.

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  16. The chili's in Kansas city is on village okay at the legends has the worst greeters and waiters. they did not seat us and they forgot to take my sons order and the employees write on the napkins before they wrap the silverware with it. this is by far the worst and newest restaurant at the legends. I can see why it can't compete against other chili's in town.

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  17. To Whom It May Concern:
    After reading the above emails,believe me Chili's will be out of business, hopefully, sooner than later. I was at the Chili's-Dadeland Mall-Miami-Fl, apprx 2 wks ago, I wrote an email stating the Horrible serve, food, etc...and recieved no reply. I arrived with my sister at 5 30 pm for dinner, 2 for 20.00 deal. Told we had a 20 min wait..after 25 mins we got a table..waited 25 mins for waiter, waited 25 min for food, food was cold, the veggies almost frozen! Disgusted, request the check, another 25 mins, finally got up and told the hostess, pls my check or I'm leaving....The surronding (7 tables) tables to ours were left with dirty dishes,glasses, etc We had to eat our horrible meal with this site, additionally, the floor was filthy dirt, napkins, food all over the place. How sad..this WAS a really good place to eat....I and my family will not return to ANY other CHili's, thankfully, we live in Miami, Tons of great places to have good service. Barbara

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  18. I was in a chilles in lone tree Colorado the other day and my server was clearly drunk. I made a complaint online and was sent an email by an automated message.
    I whent to eat there a week later and to my suprise there was collin the same server no suspension or anything are you joking i will no longer eat at chilles.

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  19. READ..... Kapolei chilis in honolulu hawaii READ...
    GM Manger Jared is a pervert as an employe He verbally sexual harass us we tried telling you guys but noting gets done he is still here and still doing it

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  20. I am a vendor for a chilis store. I want to know why Im under paid when the manager is getting a 5000.00 bonus. My company is the reason that the store looks so good.

    I make just enough to pay the employees.

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  21. I went to chilis on July 26,2012 for the first time. I had a very nice experience my waittress name is Nicole Cooper she had a smile that brighten up the room. She was very helpful with the menu and helping me enjoy my selections,she even gave me an ideal on the cocktail to order since it was a woman day to exile,we had a ball but Nicole Cooper added to our day,this is the chilis in skokie I shall return. We need to keep in mind when someone help make our day this person is doing more than their job lets not forget to recognize our Great Workers.This is from Mildred

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  22. Chili's is my favorite restaurant and has been for over 30 years. My recent experience has made me decide never to go back. I ordered a chicken quesadillas, no bacon and little cheese. When the lunch came to me, avocado was dripping from the quesadillas. I tried to remove some and in doing so realized that there was no grilled onion or peppers, and I actually counted the tiny pieces of chicken. There were 8 one half inch pieces of chicken. The bar tender reordered the meal. Much less avocado but no onion or pepper and very little chicken. Shame on you Chili's. I will never go back. I will also spread my experience with others. Again, shame on you Chili's.

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  23. I visited chilis in Hialeah on Saturday at 1130. the place was not busy maybe 3 people. My sister got there first and had a table no one came by to get a drink order. I got there and waited for a while for a drink order the drinks came and we put our order in. the food came and we order 2 beers the waitress took off and so did the bartender we waited a while for our drinks . I finally got up and went to the back and said to the manager where is the bartender and the waitress. the service was been awful the waitress walked behind us and said bull crap and I reacted bull ---- the manager looked at me I said you didnt hear what she said he said no I didnt. As he walked back to the table with me she made another comment. I said did you hear that. he said no I didnt. He said what can i do to make this up to you. The food and drinks were $49.00 I know that I could have had some of this taken off however it was a matter of principle . I asked that the waitress apologize that is all I wanted. well apparently this was a big joke . she was laughing with the other customers along with the other employees. 3 different employees came over not her. one for the box, l to pick up our gift card and one for the rest of the money. Apparently the manager was very nice but could not handle his employees. What I am looking for now is an apology from that restaurant with a gift card for a better experience The one visited was 5700 N.W. 173rd drive. thank you. I have been here before. Also my thoughts are that there are so many people that would love to have her job. if she doesnt like working with people or her job then she shoudnt be there

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  24. My family came to visit relatives in Addison TX over the weekend and my kids love to go to Chilis. so we went to the Chilis on Beltline in Addison TX 3 nights in a roll, Friday, Saturaday, Sunday around the evening timeframe. Twice we got waited on by a young black guy, He was very nice, did not know the memu at all, and his uniform shirt and apron had all kinds of food stains and it smelt dirty. But my KIds (tenagers)told me after we left the fist time that the guy eyes were all red and he smelt also of (Weed or Pot)on his clothing. We got the same young black thin tall aroud 6 feet tall said his name was Jerm, again on Sunday so I asked to be moved to a different table with a different waiter. that person was nice and neat and clean. I todl he lady manager and she just said OK and did not ask any questions or anything at all. so needless to say i was not a happey person at all those (2) times i came to this Chilis on Beltline in Addision TX.

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  25. the Chilis in Addision TX on BeltLine Rd all the managers and employees need to be fired. they are all so stupid. the employees can not get an order down right and when you go tell any of the (4) managers on duty they all hust look at you like you are a fool. they let all their young employees come to work all STONED UP WITH with MaryJane (POT) or other drugs. You can look into their eyes and all of them are all blood shot. But management does nothing about it at all. this is on a daily basis and management does nothing at all. This place needs to closed now for lack of poor management and very worthless employees.

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  26. NON-EXISTENT service at TEXARKANA, TEXAS location today!!! Today, my husband and I went to have lunch at Chili's - one of my favorite places to eat. Well, it WAS one of my favorites, until today. We walked in at 12:05 pm...there was NO HOST to seat us and the restaurant was not busy at all. We waited....and waited....until finally a young lady walked up and just looked at us with an irritated expression. She said nothing but a short "how many?" then walked away with our menus (thank goodness I knew to follow). She seated us and walked off. We looked at menus, decided what we would have, then set them down on the table. Servers walked passed us time and time again, but never acknowledged us at all. This continued for another 15 minutes. One server stops what she is doing to go talk on the phone. After 15 minutes, we just got up and left. One of the servers

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  27. The general manager ( Eddie ) that has recently taken over the stoe in Gallatin Tn is moving this restuarent in the wrong direction. I the short amount of time here he's making too many changes customers are leaving. Remember customers pay the bill and wages at a buisness not the manger!!!

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  28. I have ordered online from Chili's several times. Three of those times, I have indicated to tortilla chips on my Santa Fe salad because I was allergic and the server has either thrown more lettece over the chips or have tried to removed them after putting them in, leaving remnants in the salad. Since I don't find this until I either get home and open it or begin to eat it and break out, I am constantly put at risk by their poor food preparation practices. I have reported the store in White Marsh Maryland to the corporate offices to look into their careless practices regarding pts with allergies. Don't go to the White Marsh location.

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  29. An employee at the Chilis in Deland, Florida got hurt when a big board fell on her head, causing her to get a bump on her head and nausea. She was dizzy and not feeling too well. We as customers saw what happend. She then went to speak to the General Manger there, and she refused to write an incident report or even allow the young lady to go to the ER to make sure she was ok. Everywhere I have worked, whenever there was an accident with one of the employees, the incident was written and the employee was taken to be checked by a physician. Why is this woman not allowing her employee to get checked. That will be the last time I will EVER EAT AT CHILI'S AGAIN. If t