Cheddars Corporate Office Headquarters

229 comments
Cheddars Corporate Office Headquarters HQ
Cheddar's Casual Cafe
6600 Campus Circle Drive East
Irving,TX 75063-2797
Corporate Phone Number: 1-817-640-4344
Customer Service Number: n/a online help only
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229 comments:

  1. Me and my family went to Cheddar's in Jonesboro,Ar. We arrived at 4:30 pm, it took 1.5 to be seated. As we were waiting we notice numerous of table empty. I ask staff why wasn't they using empty table, her response was they didnt have enough staff ( thats a huge problem )
    After getting seated it took forever to recieve food and to get refills of drinks. To make a long story short we finally was able to get food and left at 7:45 pm. Staff was not professional, very under staffed and was very slow. If these problems do not get solved this business will not last in Jonesboro,Ar. After my experience my family will never go back to Cheddar's.
    Note: after talking with co-workers and friends I have found out this was not just a bad night for me but other's have had smae result.

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    1. I chose cheddars for my anniversary and it was the worst decision..Serbia e was horrible. It was over 20 minutes before we were even acknowledged..

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    2. I visit the little rock location 400 s university friday with a group of co- worker. I order a rack of baby back ribs for my husband and after having to return to work for a few hours i didn't get a chance to see the ribs they had place under the other ribs.the one on top was fresh and the other was burned crisp. So when i called them and asked to speak to the manager who's name is bill jones i express my complaint and he was so rude to me back it was hours later before i could call back he slams the phone down in my face...im pursuing my case futher we need more respect hope yall join.

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    3. Cheddars is known for there horrible management

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    4. We chose to have our 8th grade after formal dinner at Cheddars. We had over 25 13 to 14 year old students seated 3 tables over from parents. A customer chose to walk up to the children point her finger in their faces and yell at them. She claimed they were being too loud and that she was sick of it. A parent approached her and ask that she not address the children but to address with an adult. She yelled he was threatening her and ran to the Manager claiming she was being threatened and then dialed 911. We (parents) were explaining to Tulsa Police Department what actually took place. The Manager, Megan Webber requested that we along with the children be removed from Cheddars as she sat beside the complaining customer. We were told by TPD to leave the premises. Treated as criminals while the children watched and were advised to exit as well. I will never eat at Cheddars again. 8th Grade Formal night for innocent children ruined!

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    5. my wife her sister and friend and I went to the chedders in avon Indiana on 5/20/ 2013 . we order our meals,and when they came out they brought 3 meals for the others with me ane made up excuses and told me my meal would be out in 2-3 minutes. this went on for about 25 minutes and by the time the manager brought my meal out,the others with me were done with their meals andi told the manager to just take my meal back. He acted like he could careless. Needless to say we will not be going back and will not recommend this place to anyone

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    6. My wife and I were at the Cheddars in Boardman, Ohio. The meal that we had was good, paid our bill and left. The next day we were balancing the check book, only to find that cheddars billed us two seperate bills on our account. We had the receipt to show that we paid our bill, so why were we being billed for a meal we didnt even eat???? The second meal was for the same day, and rung through thier register at the same time. However, our reciept just had our meal on it. So whos meal were we paying for??? When we called Cheddars and inquired about this double double meal, we were given the run around, we spoke with the manager and voiced our concern, the manager told us that he would be calling cooperate office. No calls back, and no refund to our account was made. So now we are taking matters into our own hands, we contacted the bank, and of course the Cheddars Cooperate office number comes back as being out of service. So next is legal procedures..... and lastly, dont eat at Cheddars, they rob you!!!!!

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    7. I received a $100 gift card from a friend for helping them out a while ago, so my family and I went to the Allen Texas location. We ordered and I was looking forward to eating the food. The food arrived and it was good I ordered the steak and ribs, red beans and rice, and broccoli cheese and I started eating taking a few bites and my daughter was eating the ribs and boy it was good! but when I was about to take my third bite of the broccoli cheese I saw something in it!!! It was trash that was left in the bowl before the put the food in the bowl! I am sick to my stomach. I asked for the manager and she came to the table and half way said sorry. She acted like it was a bother for her to deal with it. She took of the meal that I had after asking me if I wanted another side!! I said NO! I told her I was feeling sick and she kinda laughed.
      I will never go back to another cheddars again!!!!!! They ruined my meal!!

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    8. There is a Cheddars in Alcoa, Tennessee where one of the managers named Bo sleeps with all as many female servers as are willing. He has no concern whether the girl is married or not. His current "boink" is a short blonde named Tori. This is the 3rd relationship this guy has destroyed. There's no corporate e-mail address to report these actions. What does a person do? Can't report to the restaurant manager. The manager is the problem. Poor little girls don't know what's coming. They don't seem bright enough to figure things out.

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    9. Since I have scanned most of the comments here then I am not surprised of the situation that occurred with us at the Cheddar's in Huntsville, AL. I informed them not to put something on my order and they did it twice....first time the waitress did not write it down as she confessed to us that she did not. and secondly, the manager made it sound like it was our fault or that maybe he should have taken the order. We are done with place and will not go there again and I would not recommend it to anyone. They need to fix their problems or maybe this place is just a tax break. but it won't be for long if this continue.

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    10. April 2012 - Nov 2013 the General Manager of the Greenville NC Cheddars Jorge Medina had an affair with my wife. It took him 3 months to seduce my wife of 11 years. It broke my marriage up. While he was having an affair with my wife, Lashanna Whitley, he was also having an affair with at least one other employee. He is a predator as it seems many of the managers are. When General Managers or managers get caught they are simply moved to another Cheddars. If you have a wife or daughter or niece my recommendation is to not let them work at Cheddars. Cheddars is moving the General Manager to Brandywine as the new General Manager. There he will prey or more young girls. Cheddars must condone this practice because they don't fire people in charge. It seems that their immediate supervisors do the exact same thing. My wife could have said no, but Jorge was her boss and he was relentless in his pursuit. I am divorcing my wife. We have two children. My family is destroyed and Jorge Medina still has his job. Great company Cheddars is...

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    11. After reading these comments I suddenly see why the experience my wife and her friend experienced at the Pigeon Forge TN location was so horrid. Cheddars is a low class, rude, arrogant good for nothing establishment. Rude bar tender, incompetent wait staff, good for nothing management......everything that could be wrong in a restaurant is on full display here and quite clearly at every other Cheddars throughout the US. Social media is going to have a field day with this stuff!! Don't plan on getting one red cent from me, my family, my friends and anyone else I can tell about this place. HORRIBLE is far too kind a word. Never EVER again.

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    12. I resound all of the above comments. A new location opened recently here in Slidell, LA, a much awaited event for us. The location was immediately swamped with customers and is still that way today. They are doing a HUGE business but not without issues. As others have recounted we too have experienced the same lack of service and horible wait times. Several weeks ago I called ahead to check availability for a party of 12 at aprox 4:00 on a Saturday evening only to be told that there was no way they could accommodate us that evening at all... REALLY?!? Again last night we decided to give it a second try with a party of 11 and waited 3.5 hours for a table. The wait staff was very thin and it took over an hour just to get drinks. At two hours or orders were taken and at 3 hours the food came out COLD... ALL OF IT! It was all redone with the guarantee that it would be hot but again came out cold, 30 minutes later. Our table was comped by a very apologetic manager but that really doesn't fix the underlying problem.

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  2. I want to be emailed or contacted ASAP or I will call corporate office. I called in a to go order at the Jonesboro AR location as well and waited 2 HOURS on a to go order. Not to mention I had called this in on valentines day way ahead of rush! I called at 5. I got home with my food at 7:20. This alone is ridiculous!!! Then I get home and my ribs are covered in hairs. I am furious!!!!!!!!! I called the manager and he is absolutely of NO help. If I do not receive a response I will be calling corporate tomorrow. I would like this to be addressed immediately! My email is @smail.astate.edu And if I do not get a response and this manager does not get talked to I will be going to the highest of high to get this problem addressed. Apparently I am not the only person who has had AWFUL service at this location!

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    1. My husband and I had dinner at the Wellington location and word cannot express my disappointment in the food, serve and manager at this location. We were seated in the bar area and the smell was stifling. It smelled like someone had gotten sick and threw up everywhere. We asked for another table and there were none available. Well with that being said we went on and ordered. Our food was not hot just luke warm. While we were eating someone in the infinite wisdom decided to mop the bar area with chlorine bleach and almost burned our eyes out and did wonders to our food and taste buds. We didn’t see our waitress until it was it was BILL time. I told her the food was terrible and she said SORRY. I paid my 24.83 plus a 3.00 dollar tip and left. However, as I walked out I asked to speak with the manager. Well after 5 minutes of waiting he came over and I told him our circumstances and he said he was unable to refund our money for which I never asked for. I told him how horrible I thought it was to mop the floor at 5:15 during dinner time and just said well there was an odor in there all day and they thought that might get rid of the odor. At that time I said well I can see this is going nowhere and he THEN said “sorry”. I was so looking forward to trying your restaurant but I have to say in all honesty I will never go back!

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    2. The manager at the Wellington Location has a terrible attitude. After a long wait to get seated we headed to our car which was not there. We thought it was stolen but found out it was towed. We did not have any signs for no parking or tow away zone where we and others parked. After I paid the $153.00 fine to the towing company I finally got my car. I went to the manager there and he said too bad and did not care. 5 other customers had there cars towed also. He was so rude and would not give me any phone numbers to contact corporate. The 2 phone numbers that Texas gave me to call for district manager were disconnected. This place is horrible. I will never go back there again.This is no way to handle a complaint from a new customer ..

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    3. Corporate office phone number does not work.....they don't want to hear about any problems

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  3. their managers don't care about their employees if they are sick they still want them to be there and work, worl, work not even care about their health of course the answer would be leave this job and find something else right? but the work office at Austin Tx department of labor should do something about it right? where is the humanity on these guys? what about corporate do they care? I don't think so.

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    1. They do not care about there employees aT ALL

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    2. i beg to differ. i work at cheddars and all the managers are amazing. all oft hese comments are obviously from people who have no idea what its like to work in the restaraunt industry.

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    3. Hey, your language reflects your age and is very nonprofessional.

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    4. I've worked for Cheddars for 3 yrs. I have to agree that they really don't care about their staff. i was told by a manager why would they care since we can easily be replaced..

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    5. I work at Cheddar's. I'm constantly told "all server's are idiots". I've even been told "servers should burn in hell". We're constantly being told we are lazy. When the kitchen screws the food up, we get the blame. The management only has the kitchens back because the kitchen staff have worked there longer. The kitchen manager made 5 servers get on their knees a scrub a closet because we had our drinks in there. He even stood over them and smiled, telling them to use more elbow grease. They don't let us have breaks if we work doubles, and if we complain, we aren't aloud to work doubles anymore. And it's nearly impossible to get in touch with corporate to do anything about it. The Cheddars in Gainesville GA is a mess and something needs to be done. I'm in the process of finding another job. But until then, I'm tired of being abused by management. Getting told that the servers before us were the only ones worth a damn and everything wrong is our fault. Someone please do something!

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  4. Went to Cheddars in Jonesboro AR for the first and last time today. First we were seated right away. The wairer assigned to us spoke horrible English. We had to repeat our order to him multiple times. 45 mins later our order comes out wrong. We told the waiter ... Again he seemed to have a hard time understanding. We asked to speak to the mgr. 15 mins later the mgr comes apologizes and states they are working on our correct order. I informed the mgr that in the hour plus time we had been there we had witnessed the same waiter mess up other orders. In the end we did get our correct food. Still was not hot. Mgr didnt charge us for our visit. Jonesboro is a great area. If Cheddars does not get their act together they wont be open long!!

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  5. I want to be contacted asap... I went to cheddar s in Memphis, tn with some friends for my bday on yesterday 3/4/2012 and as we entered with others there was unorganized greeters talking among their selves not acknowledging that we were there and when they did they started to seat us and just stopped to discuss if there was a server for the table being sat. After they had us go back to the front and wait, a manager named Mike Taylor comes up front looking and asked if we could step outside with him. We did not knowing the cause asking whats the problem, and he says he works with the Shelby County Sheriff Dept and holding his waist as if he had a gun asking us to leave before he get his security to escort us off because he assumed we smelled like marijuana. I didn't want any trouble and after that I had lost my appetite so we preceded to leave. I don't even smoke and it was my birthday i was really hurt all i could do was cry because that was such an embarrassment. Maybe it did smell like marijuana who knows but all i know is the lobby was full of people and it could have been anyone and that should not stop a person from being served. I came there to eat and enjoy my day but instead I was fasely accused of some I have no idea about.

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  6. my husband and ate at the new Cheddars in Memphis,but when you have to dine with two security guards in the restaurant,one in the inside of the restaurant and one by the dinning area kinda made me feel like I was in jail being watched..not a good feeling when you are dinning out and you have to have security guards with guns on their hips. what was all this about? I didn't like and was not comfortable at all.

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    1. They must have fights there -not a safe place to go.

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  7. Most people never write about how great the service is. I just want to say that everytime we go into the mesquite tx location we usually sit in the bar because they are busy. We always get great service but tonight I saw one of the hardest working bartenders I have seen. Although it was obvious she was training someone too she stayed on top of things and was extremely friendly. With awesome food at a great price and good service, we will continue to go to the mesquite location.

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  8. i was trying to get a job at chedders Independence location and they were very much rude to me when the general manger was giving me my training schedule she looked at me kinda funny and acting like she didnt even want me working there and one of the other mangers was very rude to one i went in for training and they couldnt hiring me because of my schedule with my other job and i said oh now i need to call my ride to come get me and he said that it wasnt his problem. well i went for a interview then said that they could work with my schedule at my other job and i said ok well one of my family members got a new job so they would have to work around that to well they told me they couldnt i just thank that if you want to hire someone they need to talk to them a little more and not be rude and give people dirty looks because they have another job. in my case they did just that. i dont like their food they are very slow up there and the hostess's need to greet every customer as they come in and leave and i didnt see that when people were leaving they kinda just didnt care about the customers at all. no i do not want you to reply back but i think you should have better mangers and that location.

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    1. Learn proper grammer and they may have considered employement. Your complaint made no sense at all. Very difficult to read and follow with all the run-on sentences.

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    2. ^ totally agree! Whatwasthemaincomplaintabout,anyway?!!! !!

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    3. Cheddar's on Watson Blvd in Warner Robins, Georgia has the most deceitful manager. Not only is he a liar, he is rude, and arrogant. His attitude towards a paying customer leaves me to wonder if he's new in management or purposely trying to undermine the company. The rice in my veggie and rice casarole was raw! General Manager Dennis A. Beuning, is the biggest idiot I know. He disrespected me; in front of my mother! That man acted as if it were my fault the rice was raw and that I was lucky to be seated in HIS establishment because there are absolutely none around. I am a manager myself and understand that the customer is not always correct but that the customer is always correct... His/the disrespect was in his voice with volume and words, and in his gestures with the shoulder shugs, wrist flicking, horribly audible exaggerated sighs and much more. For a second I thought I was on the old show "Candid Camera", the entire experience was surreal[ly] offensive. I have never been so insulted in my life. At no time did I ask for a refund; but I did ask for Corporate's number - he practically threw his card at me. I will tell every employee, co-worker, and customer not to dine at Cheddar's.

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  9. I ate at a new Cheddars in Houston 290 - and at that time bought a $50 gift card for my daughter for Christmas. She and her husband tried to use it in San Antonio and there was no money on it. I have been to see the manager 2X and he says there is no record of it - well, of course not - I sort of think that the waitress took the money herself. Is there not anything I can do about it? I am a teacher and $50 is a lot to just throw away. I would like a reply back

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  10. no one there cares about food the managers scream instead of teach horrible chain.

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  11. 1-817-640-4344
    if you call this number to try to reach the cheddars corporate office, you will never get through. it is not the correct number. yet more evidence that this company does not care about its customers. i work for cheddars and i can tell you that they don't care about their employees either. the REAL home office number is 214-596-6700. call this number if you have any complaints and from the look of all these comments, thats all this company gets.

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    1. Thank you for this information! I didn't neccessarily want to complain on a public forum. I wanted Cheddar's to take care of the problem. It will be interesting to see what action they take when I call them on the real number. Cheddar's used to be one of my favorite restaurants. It is not anymore. Like you said, from the look of it, they have a lot of complaints.

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  12. My nephew who is a responsible, sensible young man was treated so unfairly as he was humiliated by his "boss" over what was a minor misunderstanding about his work hours. This was done as he was waiting on customers. He was devastated and the customers were irate that the boss was talking to him this way. You want to know why you cannot keep good worker? It is because you hire arrogant managers who have no sense of how to treat others. To speak with anyone as if they were second class citizens and in front of customers, I want to know why this person was not fired immediately. Who wants to eat in this type of atmosphere.

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  13. Went to the I-45 location in Houston/Spring, Texas. The waitress was h-o-r-r-i-b-l-e. Ordered catfish. I don't know what kind of fish we received but it was not catfish. Then to top everything off, the waitress did not give me all of my change. When I asked her about it, she replied "oh, you want your coint change". Duh, it is my money. I reported all of this to the general manager. She was apologetic but I don't know if I will ever go back to that location.

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    1. Rissa - serving you for $2.13/hrJanuary 8, 2013 at 5:22 PM

      You're welcome. Glad you enjoyed your meal. Hope you come back to see us!

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    2. Don't get smart, Rissa. We went to Avon, In last night and it was the worst experience ever. Your company should be ashamed. And if you work there, you are part of the problem.

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    3. Rissa, not sure if you're complaining about the hourly wage or not, so just know you chose the job. I don't feel bad or guilty for servers who don't do a good job and are left without tips. I am a heavy tipper to good service, but only good service.

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  14. Cheddars does NOT care about their employees at all, whatsoever. I've been working there for a month and i HATE it. I've been yelled at for stupid things, I've been cursed at by other employees. TERRIBLE experience here. Do NOT work at a Cheddars if you can avoid it...again i say HORRIBLE!!!!!!!

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    1. COMPLETELY agree. I worked in a restaurant for 8 years straight in New Mexico. Went through the hard rushes and all of that...and could only handle ONE night of a Cheddars kitchen. It was filthy, unsanitary, and you could just FEEL the negativity in there. It was absolutely the worst night of work I've ever been through. Hated it.

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    2. That is not at all cheddars, travel more, get out some and enjoy life.

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  15. What a shame, you have young people and high school students working toward college, and this may be their first job, it will certainly taint their thoughts about future jobs. The store in Cypress will not allow their workers to stop just for a snack, no lunch or any type of break, and they work five plus hours. My nephew has worked double shifts, he received no lunch break or rest break, how can they effecient or pleasant when they are so tired and hungry. Perhaps the way to curtail these actions, it to not use your money at Cheddars.

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    1. And that the truth

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  16. Cheddars is awful. I was recently hired by them.. I am a male with facial piercings, gauged ears 00, and tattoos that are covetable by a long sleeve shirt. When I applied I spoke to an FOH and asked what the policy was for servers regarding body mods. He said since the tattoos are coved by the long sleeve uniform, they would be fine. He said for my ears I just had to wear solid color closed plugs and that I would have to remove my lip ring while at work. As for the micro dermal under my eye he said he would have to ask the GM & to come back for a second interview tomoro. I came back & had a second interview with another FOH & then another with with the server manager. Both of them said the same things about body mods. Btw when it came up in each interview I explained that at my previous employer I would cover the dermal with a small bandage and makeup. All of them responded that the decision would be up to the GM, but that he should be okay with it. I was told to come in one more time at 945am after their meeting and speak to the GM myself. When I arrived the server manager told me that the GM wasn't there but that they approved me for hire. I came to orientation dressed casual in jeans & t shirt with all my jewlery in and showing. At orientation we were given uniform requirements & told to come in uniform from here on. Long sleeve white button down dress shirt, black slacks, black non slip shoes, & solid color neck tie. None of which I possessed prior to hire. So I go to the mall n get slacks $50, shirt $55, black non slips from academy $45, a tie, black belt & black calf high socks I got from walmart all for about $30. If your asking why I didn't get pants & shirt from walmart as well to save money, well I'm 6'5" tall and Walmart doesn't carry the appropriate sizes. Anyhow so after that I go to the first day of training no prob. Second day however I was told to remove my gauges by a kitchen manager. After I explained that I was told I could wear solid ones other managers got involved (not the FOHs I spoke with) & told me Cheddars policy is no gauges or facial piercings... I ended my employment with Cheddars on the spot. I did my part in asking about policies prior to hire. Had I been told it wasn't allowed I would not have continued with the hiring process & applied elsewhere.. Instead I was wrongly informed & ended up spending over $150 to meet uniform requirements for a job that I would end up having t