CenturyLink Corporate Office Headquarters HQ

229 comments
CenturyLink Corporate Office Headquarters HQ
CenturyLink, Inc.
Address:
100 CenturyTel Drive
Monroe, LA 71203 USA
Corporate Office: 1-318-388-9000
Fax Number: 1-318-388-9562
Customer Service Number: 1-877-290-5458
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229 comments:

  1. I have been waiting from 12:00 p.m. to 4:00 p.m. on March 10, 2012 (Saturday) for my Prism to be installed. I called after 4:00 p.m. to find out why no one from Century link showed up or gave me a courtesy phone call. I called the Technical Support and the lady was laughing and saying I am sorry but their was a pending on your account due to construction. Still I waited for them to come and no one calls me !! I scheduled this since Monday and no one calls me to tell me this. So the lady tells me to wait again until Monday to talk to customer service. This is BS. I am sooo not liking this. I call again to speak to an technical support to get the Corporations phone number so the lady who didn't understand english refused to give me the number. Instead she thought that she was slick and gave me a las vegas, nv retail number. I asked her 3 times is this the corporations number and not a store number and she said YES.

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    1. This company sucks. They came to my house and sold me the service, put a hold on my current server and when tech arrived I was informed that their system is not able to reach my home. now having problems with current provider. I also talked with a neighbor and was informed the same thing happened to him a month ago. Tell me why they are still trying to sell service in an area for which they are unable. I will never do business with centurylink ever.

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    2. CenturyLink seriuosly needs to STOP doing business! I called to set up internet on a Friday and they gave me problems because the call was disconnected after I gave my credit card information and no one called me back to complete my order. I called back and NOBODY could find me in the system (so they claimed) and when they finally did find me they said they couldnt complete my transaction without double charging my credit card! Then on Monday the technician claimed he came out and hooked up service but there was no internet so I called to see what happened and they said they made a mistake and only set up 1.5 speed for the internet instead of 1.7. So Wednesday the technician came back out and he called me himself and said to call and cancel my account because their system is not able to reach my apartments. AND he said its been an ongoing problem with my apartment complex SOOO WHY on earth would you try to sell me service when you know you cannot sell service in my area!!!! I tried to get my deposit back but they applied it to my "first month of service", and I didnt even have service with Centurylink! I want my money refunded now! and I am so close to telling AZCentral about this to warn people that Centurylink is a scam!! Shame on Centurylink! I called Cox right after I called to cancel my account with Centurylink and they (Cox)set up service like a piece of cake, and Ive been loving my internet service with Cox. I hope Centurylink goes out of business.

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    3. Centurylink seriously needs to go out of business! I called Friday to set up service and after I gave my credit card information to the rep the call was disconnected. She never called back (which defeats the purpose of them asking for your phone number just in case the call is disconnected, go figure) and so I had to call back and NOBODY could find me in the system (so they claim) and when they finally find me they said they couldn't complete my transaction without double charging my credit card! What a messed up system they have! Then on Monday the technician claimed he came out and set up internet service but I didn't have internet so I called to see what happened and they said they made a mistake and set me up with 1.5 speed of internet instead of 1.7 speed so they have to send the technician out again. Which doesn't make any sense because the technician came back out on Wednesday and he called me himself and told me to cancel my account due to the fact that Centurylink's service cannot reach my apartments, and he said its been an ongoing problem with my apartment complex, SO WHY on earth would you try to sell me service when you know your internet cannot reach my home??!!!!!! I haven't even gotten my deposit back because they applied my deposit to "my first month bill" when they didnt even give me any services! I want my refund and if I don't get it soon I WILL contact AZCentral news and tell them this story so that other people can be warned that Centurylink IS in fact a SCAM!! So i called Cox on Thursday and they set up service at my apartments like it was a piece of cake! I've been loving my service with Cox and they are professional and they know how to run a business. Centurylink need to go somewhere with their scamming business and just go out of business!

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    4. This company give me one price on the phone and then when the bill come it was NOTHING I AGREED TO !!!!! RUN WHILE YOU CAN !!!!!!
      THEY CHANGE YOUR BILL AND WILL NOT CREDIT YOUR ACCOUNT FOR THE AMOUNTS YOU AGREED TO AND THERE STUFF WILL TELL YOU A DIFFERENT STORY EVERY TIME YOU CALL NO ONE KNOWS THEIR JOB NO ONE!!!!!!

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    5. I'm in a very rural area of Montana. Even Hughs Net does not provide service to my area... yet. After 13 months of "service" with CenturyLink, where I have had to call them 8 out of those 13 months to correct billing issues... I would rather do without internet service than have internet through CenturyLink.

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    6. Same with us. I had internet service for about 3 months, we moved they never shut the services off and they say I owe $900 for three months of service. Customer service is a joke, Century Link is a joke. I will never, ever, ever use them again even of they are the only option for services I will go without. I also filed a complaint with Washington State Attorney Generals Office today. I hope they can help. If not I guess I will have to get a lawyer. Good luck all

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    7. I BEEN CALLING CENTURY LINK BILLING DEPARTMENT ABOUT A BILL THAT I DO NOT THINK IS MINE(two weeks)AFTER BEING TRANSFER FIVE TIMES YESTERDAY AND THE FIFTH PERSON CHECKING WITH HIS SUPERVISOR, ATER WAITING , I WAS TOLD BY THIS PERSON THAT THERE IS NOTHING THEY CAN DO TO HELP ME BECAUSE I DO NOT HAVE THE ACCOUNT NUMBER. AFTER SEARCHING ONLINE I FOUNDED OUT THAT QWEST MERGE WITH CENTURYLINK IN 2011, AND THEY COULD NOT TELL ME THIS INFORMATION. TO THINK I WAS THINKING OF TRANSFERING TO CENTURY LINK FOR MY CABLE/INTERNET SERVICE. WOW!!!!!! WHO WOULD HAVE KNOWN? THANKS EVERYONE.

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    8. I have been a customer of Centurylink (and before with Qwest) for a total of 26 years. Three years ago I began tio have problems with my DSL not working. On 2 occasions a technician has had to come out and fix the problem, which was related to their DSL lines outside of my home. (no charge to me). The last time I had to wait 5 days and had no internet during that time. That was about 2 months ago. Yesterday again, I did not have internet. I called and have to wait until Saturday for a technician to come out and repair it. I have decided to change my internet service to Comcast/Xfinity, which will be less effective and faster in speed.

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    9. Typo...Xfinity will be less EXPENSIVE and faster in speed!

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    10. r u still with them? this company is insanely criminal in 2014! cannot trust 1 word their staff says; they erase all evidence of any record that incriminates them; they steal service and make consumer pay for it; they do huge illegal billing and said no one can stop their crimes. the attorney general and utility commission are in the pocket of them and their stadium was paid for by stealing consumers monies in illegal billings. AVOID THIS COMPANY LIEK THE PLAGUE; THEY ARE WORST IN THE WORLD!

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  2. well i am moving all of 20 miles and pay $26 a month for 7mbps and now that I am moving they want to give me 1.5mbps for $40. This sounds like a bunch a bs to me. They say my promotional rate is void because I have to switch to a slower rate. I thought century link would be better than Time Warner but I'm thinking they are all crooks.

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    1. you got it right; corporate criminals! they cheat you of the service make you pay for that you don't get and they do 100% illegal overbilling, illegal and fraudulent and attorney general and utility commission is in their pocket! that's how they paid for their stadium is stealing from consumers by illegal billing. there needs to be a class action suit right away. this company is insanely criminal and getting much worse. AVOID THIS COMPANY OR YOU WILL BE SORRY!

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    2. I've seen that term "class-action suit" in more than a few places regarding CenturyLink and yet I find no evidence of one that has been initiated. I thought surely this company has messed with lawyers, lawmakers, or the like and about all I found in that regards was a police office who were fighting crazy high bills over some service that was not supposed to cost that much.
      I ran across an article that may or may not have to do with it. It mentions wireless providers and my services are all wired, but the clause may apply here (or not...)
      You can google this without the quote marks and find the cnet article:
      "The case: AT&T vs. Concepcion How did consumers lose their right to file class action lawsuits? Well, it started with a couple named Vincent and Liza Concepcion, who sued AT&T in California for deceptive practices."

      And from a recent article titled "You still use a landline? FCC voting on new phone rules":

      "The march away from copper appears inevitable.

      "There will be so few people on the network that it won't be economical to maintain it," said Jon Banks, a senior vice president at United States Telecom Association, which represents Verizon, AT&T and other phone companies. "When copper wears out, nobody really wants to replace it with more copper."
      ---
      "If you mess with people's phone systems without explaining what's going on, you have real issues," said Harold Feld, senior vice president at the public-interest group Public Knowledge. "People's lives depend on it.""

      I recommend searching for the article published 6 days ago.

      It's not an excuse but gives one pause to think that it is part and parcel of motivation for this ruining.


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  3. My internet has been droping and randomly connecting internet for the last month and a half. Everytime i call they say there is nothing wrong with it. Then wanna charge me 80.0 to come look at their shitty service. They always seem to give me a bull crap answer just to get me off the phone and anytime I ask for corparte number they refuse to give it to me. This company sucks and i would not recomend it to anybody ever in my life.

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  4. Centurylink is starting to suck. We've done business with them for years. Today, I'm thinking of listening to my husband and taking our business elsewhere. We made a payment on our account and they wont turn our service on the payment center said the payment went through they are just waiting on centurystink ha! to accept it. then they will restore our service. I have called so many people about this and the last woman (Deborah) hung up on me. Yea like that's how you do good business.

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    1. better do it while you can. I am told they are making people pay $500 for dropping them and I heard that from Comcast. read my other reviews above. this company is worst in the world. their crimes are so vast against me a hundred paragraphs wouldn't cover it. if you don't have any witnesses they really go all out in crimes against consumer. RUN RUN RUN PEOPLE AS FAR AS YOU CAN BECAUSE WORST NIGHTMARE IS HEADED THE WAY OF ANY CONSUMER IN BUSINESS WITH THIS MONSTER!

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  5. Century link is the worst internet provider and i am in an apartment, this is the only service available to us. I have had problems for the last 2 months ever since they have installed with us. I call tech support numerous of times and they have yet to solve the problem. I cancelled with them and I'd rather due without internet them deal with century link service ever again.

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  6. arizona residents, don't bundle your direct tv with century link. when you are unable to have one, they don't stop the bundle. they just keep charging. when you make a move and direct tv can't place their satilite. so then century expects all their pay. and they think you should continue with them. i had a month and half left. beware, they are scammers!!
    they will mess up your crdit, charge you late fees. as a state emplyee, i will tell all my co-workers!

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  7. This company is a nightmare...I would advise anyone who is thinking of going with them run the other way...their empoyees must be hired right out of grade school...no one knows what is going on...they keep shifting you to the next idiot down the line...I have been trying for 1 week to get my bill straightened out...yeah right...try to get a supervisor...big joke......I am, but not for much longer sooo sorry I went with them

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    1. I've been trying to cancel my account for months! They wont cancel it! Nobody ever shows that I called in trying to cancel, even though they give me confirmation codes. I've been with them for a while, and dont want their service, but they wont cancel my service! I'm calling the attorney generals office. What a joke. Always trying to transfer me to another department, and the left hand doesnt know what the right hand is doing. Nobody is on the same page. Its very very unprofessional. I advise to stay far far away from this company if you are thinking of starting a new service with this nightmare of a company!

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  8. This company is the worst company ever, they are a bunch of lairs and thieves. Sales representatives will tell you anything to sing up with them. Once that happens they treat you like shit and raise the price on you. I even called the head quarters and David Smith from executive office was a total jerk and did nothing to resolve the problem. I am sorry and regret I ever changed my services to centurylink. DO NOT I REPEAT DO NOT GET SERVICES FROM HERE. THEY WILL SCREW YOU.

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    1. My most recent experience supports the summation of lairs and thieves who will screw you if given the opportunity to do so. Century link is now partnered with Direct TV, another company lacking in honesty and business ethics. "partners in crime".

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    2. Dear Anonymous of May 29, 2015 @ 11:04 am, My most recent experience suggests the following (based on factual information I have in my possession): 1) CenturyLink, a subsidiary of Verizon Wireless, and DirectTV knew the DirectTV merger with AT&T would take place on July 24, 2015. 2) CenturyLink continues to bulk mail literature advertising bundling services w/DirectTV, a subsidiary of AT&T. HELLO FALSE ADVERTISING!! 3) A complaint may be filed with the US Postmaster General, as well as the Federal Communications Commission (FCC).
      USE THESE TWO CHECK & BALANCE SYSTEMS to file a complaint.

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  9. It is a nightmare. They have caused so many problems, they charged my bank account numerious of times for unautorized transactions, and cause alot of issues for me. I would suggest filing a BBB complaint and Attorney Generals Office.

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    1. That's a joke. On a scale of A+ to F, the BBB gives CenturyLink an A+, despite the 9422 complaint(s) filed against CenturyLink:
      "Factors that raised CenturyLink's rating include:

      Length of time business has been operating.
      Complaint volume filed with BBB for business of this size.
      Response to 9422 complaint(s) filed against business.
      Resolution of complaint(s) filed against business.

      BBB has identified a potential pattern of customer complaints. Specifically, consumers allege customer service issues stating that when they called for assistance with sales practice, contract, or billing/collection issues, consumers were allegedly transferred to different business representatives, none of which address their issues and/or provide consistent answers/feedback, that the representatives are rude (hanging up on customers, yelling, aggressive etc.), and that there is inconsistent information being provided between departments and within departments. Also, consumers allege that the business website and online chat feature is not user friendly and that the representatives on the live chat offer poor customer service by not addressing their issues. BBB is reaching out to the business to address the allegations."
      Awww, isn't that sweet, the BBB is reaching out to CenturyLink while minimizing and trivializing customer complaints, and giving CenturyLink the best grade possible.
      Satan's taken the helm dudes and dudettes. Who do we turn to?

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  10. I have had the worst nightmare with century link. I just incurred 173 dollars overage on my phone account all do to cent. Link techs spending over 7 hours on the phone guiding me through what they said was my computers problem only to find out it was the modem theyinstalled. They refused to let the local tech come to the house e en though he said he knew what was wrong. Oh and yes 3 months payed for with no service, double billings for services I didn't even have and converting my verizon bill to century link even though I told them NO. These people need to be taken to court and I may be the one to do so. I haqve a serious heart issue and am to avoid stress. They changed my land line number which is connected to my heart monitor with out my permission and having been told why the number must remain the same. The heart clinic called to let me know the monitor wasn't able to access the information from my defibulator. It took century link over 1 week to correct and then continued to double bill me for 2 seperate phone numbers and 2 seperate internets OMG they are a mess

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    1. I am with you in this. Please read my posts on sept. 17,2012 about being overcharged and wishing a group of customers would start a class-action lawsuit against CenturyLink. I wish I was healthy and young enough to do so. They overcharged me over $400. Best wishes.

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  11. This company is the most incompetent, apathetic outfit I've ever had misfortune to deal with. Their call centers are staffed with nitwits who don't have a clue about their services, they have no concept of customer service and they could care less about your needs or problems. They bought out Qwest a while ago and now are rock bottom on service. I call about a problem (several times) and have to repeat my info, number and problem at least four times before being transferred to someone who doesn't have enough technical knowledge to open a door. Do yourself a favor: Don't even try to do business with them unless you enjoy stupid people and foul treatment. In short: They SUCK HUGE!!! By the way, I pay my bills on time and I'm not posting this because they cut me off for nonpayment

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  12. TERRIBLE CUSTOMER SERVICE!!!! Century Link came to my house in 2011 and sold me on cable and internet. It took 2 hours to sign me up because the guy was waiting for customer service to speak with me. On my scheduled install date, they called me and told me they weren't able to connect me because my house wasn't wired properly for their service. Last week, a new person came and attempted to sell me the service. I told him about experience in 2011 and he told me they have hooked up my whole neighborhood. So....I signed up, which took almost 2 hours again. Well, guess what. Customer service called this morning and told me my house wasn't wired for their service.
    I explained to her the salesmen told me it was. "Sorry". I told her they have taken 4 hours of my valuable time and I walk away with nothing. "Sorry". I asker her if I could get the gift card they offer for signing up since I have attempted to become a customer on 2 occassions and since you wasted 4 hours of my time....just as a courtesy or an apology for wasting my time. "We don't offer anything to non customers". WOW!!!

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  13. Centurylink is a rip off!!! When I set up bundle service in 2011, the customer service agent pressured me into a free trial, which I called and cancelled. Soon, I was getting bigger and bigger bills, the amt I was supposed to be charged on the bundle increased before it was supposed to, and I couldn't keep up although I was paying large amounts. They shut off my service and then I started going through my bills and found they had overcharged me over $400 in about a 4 month period. They admitted I needed a refund, but wanted me to pay $200 more to get the service restored first or they couldn't give me my refund. They are still sending me collection notices, have not refunded me anything, AND, they completely ignored a letter I sent them in January disputing the bill and asking for my refund. If you are older, sort of blind, and easily confused by complicated monthly statements, CenturyLink is looking for you to rip you off.

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  14. We all ought to do a class-action suit against CenturyLink!!!!!!!! Someone young and energetic start it and us old folks will support it and join in. I'll be looking for it advertised on TV. CenturyLink sells the service for people to see such ads, if someone would step up to the plate and get a lawsuit going....what a slap in the face to CenturyLink, seeing the ads for a class-action lawsuit against them!! Haha

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    1. We have been w/ Century Link for a few years and a previous customer of Quest. This company has the WORST customer service and never corrects the bill as discussed w/ nitwits who never know what is going on.

      Our service is in Colorado and we have had it!!!
      I will attempt to write to Corporate..(aha).We are cancelling all our services!! Starbucks would be a better investment for computer hook-up.

      PLEASE, someone "younger" or a hungry attorney, start a class action suit!!!

      Good-bye Century Link!!!

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    2. read my reviews above on 2014 replys. this company is any consumers worst nightmare!

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  15. Does anyone have a clue how a customer would bring a small claims lawsuit against CenturyLink? I feel like a mouse trying to take on a giant. And, information just isn't readily available. No wonder they treat customers so badly, they know no one can do anything about it.

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    1. I feel the same way! They keep charging me and they wont cancel my account and I need my money for my medical bills! I wish I knew!

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    2. I am so fed up with centurylink! Arizona resident. Let's do something about it. The company loves to take my money but never credit my account when I have asked several times to discontinue certain services (phone)

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    3. centurylink SUCKS they bill you moths behind and when you call there people SUCK they are NO help I have now have 2 bills over $400 what the hell they need to be shut DOWN DONT GO WITH THEM YOU WILL BE SORRY IF YOU DO THEY WILL RIP YOU OFF

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  16. This is the absolute worst company I have ever dealt with. THEY'RE LIARS.. They quote you one price and then your bill comes and it's ENORMOUS!! 2 months of 5 mgs internet and local phone service I was charged 341.00!!!!!!!!! WHO the hell pays 150.00 a month for a local phone and 5 mgs of internet??? NO ONE!!!!!!!!!!!!!!!!!!!!!!!!!! RUN.. DO NOT SIGN ON WITH THIS COMPANY.. DON'T DO IT!

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    1. yes they did this to me to in august 2014! huge criminal operation and racketeering going on at this company and government offices r in bed with them all! that's how they get away with all their crimes. if the government isn't going to stop these criminals then the government is the bigger criminal1

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  17. I am a Centurylink employee in Colorado. I have spent 1 hour on the phone and Centurylink internet site trying to ask questions about my home billing. The service has been horrible. The employees have been nice enough, but the system is inept. I work with customers daily and most of these complaints are what I hear constantly. I hate calling the business ofc. to change something because i know I'll have to call repeatedly to get it corrected. Centurylink is just another large corporation that just cares what goes into CEO's pockets. I'm on the customers side..I'll side with them 99% of the time. I know what it feels like!! Not good!! If I go to someone's house I'll waive the 80.00 fee because most have horror stories and the service they have received is subpar. Sorry I have to remain anonymous. It's not always the employees fault but the system..and how they push sales above quality and training. Think its bad now? They are offshoring american jobs. Try to get something straight with the same system and now add a language barrier. How sad

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    1. Its nice to know you understand how we feel. I just have no clue why they wont cancel my service. Half the time I call, they dont speak english. How frustrating, and I just had an injection of radiation, and need my money for my medical bills, yet they keep billing me. They tell me my cancellation confirmation code doesnt exist. SMH......

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  18. I too am just about tired of Centurylink. I have had horrible internet service for almost 6 months now, line dropping every 5 minutes sometimes for weeks. I call tech support, they go through the exact same routine every time, and completely ignore what I ask or say. One lady kept telling me that she could hook me up temporarily with MSDN and I KEPT telling her I could not use a dial up connection. It's like I was talking to the wall. I REALLY wish there was another internet provider in my area, I have just about had it with them. And their customer support department "reminded" me that I didn't pay that much monthly so basically I guess I should not be upset because I didn't have service. Well...that is REALLY NOT customer service. I agree, I really wish there was something that could be done about them

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