Banfield Corporate Office Headquarters

Banfield Corporate Office Headquarters HQ
Medical Management International, Inc.
 8000 NE Tillamook or PO Box 13998
Portland, OR 97213-0998 USA
Customer Service Number; 1-866-894-7927
Feedback: 1-877-500-2288
Optimum Wellness Plan: 1-866-277-7387




24 comments:

  1. For the record: It has been this American Patriot Consumers experience thus far, with Banfield Pet Hospital, Lower Echelon, to the Higher Echelon, that the level of what Banfield calls their Leadership, is simply IN-Capable of addressing my genuine concerns, NO matter the manner to which I have presented my concerns to date, with those which I have had a conversed with! The people within the Banfield Pet Hospital Corporation, simply DO NOT GIVE A Bloody D$%N, with how their emploees handle Consumer Complaints, Concerns, and so forth. What does Gain, and Maintain the UN-Divded Attention, of those within the Banfield Pet Hospital's chain of people, with whom this American Patriot Consumer, has had to endure a Less Than Pleasurable experience, of having had to speak with, due to, the mass amounts of Screens, which have been set up/place around Banfield's Higher Echelon personnel, so that these Higher Archie types, Do Not, have to address Any concerns, from the very people, and Yes, I am referring to The American Consumer Base, Not Un-Like Myself, who pays their bloody salaries, and affords for the Higher Archie's of Banfield Pet Hospital, their "Golden Parachutte" incentive(s), Is mind you, this American Patriot Consumer, Retired Military Combat Verteran's ATTORNEY, performing ALL further speaking with, and or, other/additional forms of communication with, The Banfield Pet Hospital personnel, ALL the way up to, said company's President/CEO, via Banfields legal eagle departent, after this entire situation, has been appropriately presented, to every media source across OUR United States Of America, so that the Higher Echelon, to the Lower Echelon of the Banfield Pet Hospital Corporation, shall see for themselves, just how the Court Of Public Opinion, as well as, the Opinion of a Judge, in an actual Court Of Law, shall affect this Corporation, nationally!

    Sincerely,
    W.S. Lester
    GOD, COUNTRY, CORPS
    "SEMPER FIDELIS"

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    1. EASY GUNNY, You are NOT in the Fidelis anymore and your attempt at sounding overly educated is embarrassing to the rest of us who are still serving this country.

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  2. Going to Banfields is always a slow miserable and costly experience. I have yet to go to a Banfield Office and not it up being insulted by one of their associates. They act like it is their way or the highway. Well that is where I am going, down the highway to another veterinarian. Lake Mary

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  3. The care my dog receives at Banfield is a total insult to injury, and the vet is STUPID. Twice this vet has been out of town refusing refills on my dog's meds untill he comes back from vacation. My dog would be without his med for 5 days Very poor excuse for what they call "quality care". I recently opted the wellness plan and took him in for heartworm test. Now the stupid vet refused his heartworm med because he didn't get heartworm test. That was the whole reason for taking him in so I could start him on heartworm meds and so the office techs told me he needed his vaccines and all of this other work as well. Kathy

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  4. The Banfield in Gainesville VA is out for the money and NOT for your pet! I have been turned down during regular walk-in business hours for an emergency where my dogs head had been gashed and was gushing blood. They told me they were closing in an hour and could not see my dog after I was told on the phone to bring her in! I now called again today after being convinced by the corporate office that this type of thing would never happen again, but guess what ...it did today. The office staff neglected to tell me they had walk-in hours until after calling around I found out they did have walk in hours. They are all about themselves and the money.. and only working the bare minimum. Not only this, my dog was allergic to certain shots and they neglected give her benedryl and she nearly died. Then they wanted to charge me an arm and leg to help her. On top of that, I was charged 28 dollars because at that point she didn't want them to be near her because she all swollen up and scared, so they had to have 3 vets help out. There fault for not following directions and then charging me, the customer for the consequences. Stay away from this hospital. They will not care for your pets properly.

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  5. My wife and I brought our beloved dog to the Mohegan Lake NY Banfield Office at 6:30 PM last Friday when their recorded message indicated the office was open until 7 PM. When we arrived the employee was speaking in Spanish to a customer and when we were able to, we made mention of an emergency with the pet's rear leg. The employee rather than showing compassion told me all the doctors left at 5:30 PM. When asked to speak with a superior, the clerk said the manager left for the day as well. The dog was suffering and could not place his leg on the ground. I asked the employee to speak with a doctor and see if they could come outside to look at the dog. She refused and insisted no doctor was around. My wife looked into the rooms and saw 2 doctors present. I then requested the employee to get the doctor, but she refused. The customer and the employee started to rant racial comments, and so I shut up. My wife patiently told the customer to mind his own business. Finally the doctor came out and walked over to the dog. Said to wait a few moments and to bring him into a room. While waiting for the room to be available, a customer came to the desk and inquired about a prescription being filled. The same clerk who said no doctors were around, walked to the rear area and returned with a new prescription card signed by a doctor (where none was available for my dog, one was found for the customer of same nationality as the clerk)! While waiting inside the room, the computer screen showed our arrival at 6:40 PM, and it was amazing to see another person arriving at 7:06 PM where we were told no doctors were available. The doctor examined the dog's leg and determined it was a knee injury. A follow-up was scheduled for today, Friday July 19th. This morning, my wife received a call from Banfield, they cancelled the follow-up visit, terminated our contract, and they are sending back all of the dog medical records to date. We are banned from Banfield. Seems interesting how money hungry, how much Banfield wants to hear the truth about what happened. The facts don't lie, if they checked the computer screen they will see another person was seen after we arrived and were checked in. They can verify that a doctor signed a prescription when we were told all left at 5:30 PM. It is about race not about fact. We have been with Banfield for more than 6 years, and to be treated like a criminal is outrageous. We now know how little they care about the treatment and well being of animals under their care.

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    1. It is truly not about race. My beloved dog Casey has went to Banfield for over 5 years.
      As long as she did not have any serious health problems, I was fine. It took them 2 1/2 years to figure out she had a thyroid problem which has caused several problems for her. This if after approximately $1,500 has been spent trying to fix her problems. The doctors don't listen to your concerns. The vet gave me a medication that was too high of a dose for her and I almost lost her last
      week. Then, if your are angry about how your animal is being treated the personnel are extremely rude. Banfield does not give a shit about our animals. They just wanted you to spend your money and buy Glen Haven products that are not correct for your dog, PLEASE IF YOU LOVE YOUR ANIMALS DO NOT TAKE THEM TO BANFIELD

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  6. I am very unhappy with the customer service with Banfield. I had a billing problem and asked to speak to a manager and they said they were all equal. I was able to make a payment over the phone but still have an outstanding bill. Never received anything saying there was a problem taking the money from the bank until today. They have had a problem for 2 months and never attempted a phone call so it could be straightened out. As for the girls in the office the one I go to in Langhorne PA has one person that is so rude. I hang up on her when I call there. But I am dropping there services. I am not happy and will start looking for a new vet. I even asked the person for the name of the CEO of Banfield and she said John I said are you sure and she said let me check and comes back with Tony and would not give his last name. I hope that someone higher up then the idiots that you have in your call center sees this message. You need to retrain all of your employees. Big Time

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  7. I had to put my most beloved Boxer Tyson down on friday because of a heart tumor. I call banfield this morning to discuss discontinuing my plan and couldnt believe not as much as a im sorry for your loss!!! instead i get all the business about how much banfield will lose now that my dog is died and that i would be responsible for the remainder of the yearly contract amt. I have been with banfield for over 7 yrs. HOW DARE THEY BE SO INSENSITVE DURING THIS TIME OF GRIEVING . NOT TO MENTION I PAID ALMOST 400 BUCK ON FRIDAY. took him to a specialist because they didnt have a ultra sound machine there at the banfield,specialist cost an additional 800.00Banfield should be ashamed of there policy regarding long term clients. I will never never never go back there!!!
    I love the staff at the Johns Creek, Ga location but the company is the worst ever!!!

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  8. I'm writing this so no one else would have to suffer through what we had to. I took my pet to Banfield, for a simple appetite issue that they wanted to run x-rays and blood work for, by the time they were done my pet was not walking, didn't recognize me was disoriented. I asked what had happened to my pet, they blamed it on a disease which he didn't have because I took him to two other vets, and the test was repeated and was negative. So something happened while my pet was there. I asked him if they dropped him because the other two vets also say bruising on his chest. If you love your pet do not take him or her for even the simplest issue to Banfield.

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  9. We took our 12 year old Jack Russell to the Banfield the day after Thanksgiving because she was limping. His diagnosis was she had a heart murmur & a torn ACL. He wanted to X-ray her heart to see if her heart was enlarged & give her meds if it was. For her leg, he said we could do it one of two ways: 1. treat her with pain meds & allow it to scar over or 2. have it operated on, which Banfield does not do. No mention of X-raying her hip/leg, even though it states "Radiology Long Bone" on her 'Recommended Treatment' sheet. I questioned his assistant as to what the X-ray was for & she said her heart! Given her advanced age we opted to treat her with meds & allow it to scar over. On Christmas day she suddenly started having seizures, four by the following day. We decided to have her put down rather than allow her to suffer. We took her to a different vet who, after she'd passed, discovered she not only had a broken hip but also had a tumor on her leg. The new vet said that she had cancer which had traveled to her brain, thus the seizures. NEVER again will I take ANY of my pets to Banfield Animal Hospitals!

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  10. Terrible experience at Oceanside Banfield on Marron Road Monday February 17th, 2014. I made an appointment a few weeks ago. Flying from San Diego to Ontario Canada on the 25th of Feb. Went in to get a health certificate. They told me that was fine but it had to be within 10 days of travel. The girl at the desk was very nice and said I just needed a regular health cert. I booked another appointment, a week before the trip. The vet Dr. Cora Kosterman told me I needed a "International Health Certificate" costing $83.13. Plus after I got it it would have to go to the USDA in Sacramento to be "stamped" for approval or I would be denied access to the flight. I was puzzled by this as I've been to Canada 4 times before with my dog and never been asked for anything but a regular health certificate saying my dog had her rabies and was in good health. The vet told me she couldn't believe that I got into the country without it before but I needed it!! In tears knowing I had less than a week, I paid for the certificate, paid to have it overnighted to Sacramento and paid again for "the stamp" an extra $38.00 then paid to have it overnighted back $78.31...over $200.00 later...and a morning booked off work to get this done. The fellow at the USDA called me to let me know that I'd get my certificate the following morning. I thanked him and he asked where I was going. I told him Canada. He said I absolutely did NOT need this certificate. That the vet was misinformed. I just needed a regular health cert. 3 days of running around and extra expense, time, gas etc because of this. I called them and told them I wanted my money back!! Twice!! No response. I went in there today and asked to speak to the manager and they said "Oh, he is gone for the day". They said they gave him the message ... twice! But no response back. The young girl that told me originally was correct that I needed a regular health cert. She was there when I went in today and apparently the vet wrote her up for telling me wrong information. When in fact it was the vet that was wrong!! The vet wrote my dog needed this, that and the other on the health check. When my dog was in less than 2 months ago for her 6 month check up including her teeth cleaned and two pulled. But she wrote my dogs teeth had issues! They must not have addressed them correctly the first time if they need work only a couple of months later!! I paid to have her sedated and her teeth cleaned and two with decay pulled. I'll have the "unnecessary" certificate tomorrow. I'll be going in for the 3rd time demanding to be reimbursed, I told the girl when they get it, they can have it framed and hung up for all people that got ripped off going to Canada can see. How many others did they charge??? I was in tears for two days, calling the airline trying to change my flight, calling around to see if anyone could watch my dog. The whole experience gave me a migraine!! Very disappointed! What pisses me off the most is I called them right away to tell them about it and no one called me back!! If I don't get a refund I'm going to make sure a lot of people know about this! Trying to oversell and pay for things we don't need. A week ago I took a client there. Her dog got a hold of pin cushion, she couldn't find the needle that was in it. The dog went in, hundreds of dollars worth of examination fees X-rays etc. and they said that he swallowed the needle and needed surgery. She came out in tears saying she couldn't afford the very pricey surgery so I took her to San Marcos to a group that helps people pay for procedures (her husband a Marine is away). They redid the X-rays and surprise surprise surprise...no needle!! Something fishy is going on with this place! Ugh!!!

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  11. We have used Banfield for our pets for at least the past 12 years NO MORE they are not only rude and uncaring, the veterinarians they have employed for the past 5 years or so have to be of the poorest quality they could find.I realize they are in business to make money but they are ridiculous and have no compassion!!!!!!

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  12. I tried to call today the 24th of April to get my pet in I talked to Yazmin and was told I could not get her in the next day. She is out of her heartworm meds. Also she has a area wher there is a lump and it is sore to touch. I have had this plan for almost 3 yrs. The last time I talked to this yazmin my dog was very sick and she said there was no way I could get her in. I had to take her somewhere else. She was very uncaring and unconcerned. I have recommended several people in the beginning but now I'm concerned now. Conroe tx is where I took her.t

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  13. Short and sweet. This company is the worst. The doctors are mostly timecard punching, going through the motion, could care less, people. The staff usually is disorganized. The doctors have no management skills and leadership skills and most offices don't have an office manager. So if you have a problem you can either wait days-weeks for the Dr. to call you back, shut up and take it or ask to speak with the district managers, who are useless...strictly speak the company line. Once you sign up for the plan, they got you and there is nothing you can do about it!! It truely is the Walmart of vet care (sorry Walmart, you really shine compared to Banfield). If you love your pet and scrimp and save and afford a real vet...do not go there. It sounds like a good deal but wait until you see all the extra billing they heap on and you will not get anything close to personal care. The worst-the worst-the worst...do you hear me!!

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  14. I agree the last review. They are uncaring, cold hearted people. The vets only see $$ when they see you and your pet. Do not go there

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  15. Please don't trust Banfield...it's terrible. Esp. the one in Nanuet, NY. The worst customer service yet. If you have a sick dog or cat you can either get an apt...2-3 weeks from not, drop off the animal for a 10 hour stay (remember they are sick) or let them die. That's what you pay the PLAN for...terrible service. The staff (like in Nanuet, NY) will tell you..."we have been short staffed for over 3 years, so that's the best we can do". Best you can do---my animal is sick, I pay full price monthly for the PLAN and you can't give me a better solution--really! Hey Banfield--get your behind into your stores and hire GOOD vets and well trained staff...

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  16. I was in the Orland Hill, Il location, it was obvious all they want to do is push unneeded additional services. The staff was rude and could care less about your pet. I would NEVER go back there!!!!!

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  17. may 1,2014 at 10:20 am just to sum it all up Banfield pet hospital all over the USA and Canada and any other country on this planet should be shut down and put out of business......just saying

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    1. I agree! There so ridiculous..

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  18. banfield pet hospital located in the franklin square petsmart in Lowell north Carolina is the worse vet for everything they stand for.......BEWARE

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  19. Banfield is ridiculous! I complained to a manager about my plan right switch over and she just hanged up on me. What kind of crap is that. Your job is to "TAKE CARE OF YOIR COSTUMERS" not "BE RUDE AND DISRESPECTFUL" like hanging up a phone on your customer.

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  20. We have had 2 bad experiences with Banfield in getting prescriptions filled. One of our dogs is on Phenobarbital for seizures. When I went to fill the yearly renewal prescription, the pharmacy told me they needed the DEA # which the vet left off and they needed to call. The pharmacy called only to find out the vet would not be in until tomorrow. This left me with no medication for the morning and I was informed by Banfield only the vet that saw my dog (even though they have all the records) could give that prescription. The manager at Banfield told me they called CVS pharmacy to get information for the prescription and the pharmacist hung up on them. In the previous attempt to get medication for another one of our dogs, they told us the same story, pharmacist hung up on them. Not True!! In the end they did get one of the other vets that saw lucky to fill the prescription. This all took place in VA. We are from MA, and the VETs don't leave that informatio off of their prescriptions!! This whole problem could of been resolved, if I was informed when given the prescription that I would need to drop off in plenty of time before I needed the medication. TOTAL LACK OF COMUNICATION BY THE BANFIELD VET AND STAFF! Instead of an apology for the inconvenience, I got "in the future, make you drop off the prescription ahead of time"!!

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