Banana Republic Corporate Office Headquarters

Banana Republic Corporate Office Headquarters HQ
Two Folsom Street
San Francisco, CA 94105 USA
Corporate Phone Number: 1-650-952-4400
Fax Number: 1-650-952-4407
Customer Service Number: 1-888-277-8953
International Callers: 1-614-744-3909
Customer Service Fax: 1-888-906-2465
TDD: 1-888-906-1345
BananaCard: 1-800-234-7455
Banana Republic Visa® Card: 1-866-450-2330

Banana Republic.com Customer Care Address
5900 North Meadows Drive,
Grove City, OH 43123




21 comments:

  1. Sheila SchroeringMay 25, 2012 at 11:19 AM

    My name is Shila F. Schroering from Floyds Knobs In. My husband and I are loyal customers and usually do all our shopping at the Banana Republic store in Louisville Ky. located at the Summit off Brownsboro rd. Last night as a friend and I entered the store, we were greeted by a sales girl who brought us a basket. She told us to pick out a coupon that could be worth as much as 40%. My friend and I both picked a 30%, and proceeded to shop. I chose a top for $ 69.99 and took it up to the counter. I girl rang it up and, then said, "You cannot use your coupon for this item". I asked Why. and, she said," It's a NEW arrival". I told her that the coupon said, entire stock. she then just shrugged and said. "It's new". I told her "NO thanks" and she said, "REALLY??" I said to my friend, why is there always a catch? Most of the store is new arrivals.....I'm sure they could say that to everyoe holding a coupon. Why would you want to upset your very loyal customers this way???? Why not inform the customers and, not wait until they have to void the sale? I was a little more than angry at the deception!

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  2. I purchased two belts in November,2011 around Thanksgiving. They had not been worn at all. I had both receipts. I purchased one at the outlet outside of San Francisco and ordered one from the Park Meadows outlet in Colorado. Unfortunately when I tried them on with my suit, they were to large and an additional hole was needed for me to were either of them. I took out my receipts and on my way to Boulder, I stopped at the Park Meadows Banana Republic Outlet. The clerk stated we cannot refund your money it is passed 90 days. I said, I have the receipts and they have not been worn at all. I would exchange them. But the Medium appeared to be to small when I wrapped it around my waste. I don't like store credits unless the store is reliable and most stores that have good customer service and reliable will refund your money or tell you of their store refund policy before you walk out the door. The male clerk proceeded to say that he could give me the lower price since it was passed 90 days. What? I had my receipts. Typically if you don't have your receipts you will be refunded the lower price in a return. They were the exact same price now as they as in November of 2011. So how was that relevant. He states "of course" let me see what I can do for you. Instead, he calls the manager, which is a human robot and merely repeats the policy over and over and apologies for my distress. She caused my distress and she is apologizing about how she had made me feel. What psychological manipulation is that? I said, I don't want your apology, I want my money back. I had paid cash and ordered the other with credit. The male clerk acted put off because of this. Why? Because he would have to return my cash? He said we can't give you cash. Why I paid in cash and credit. Credit card my credit card and return my cash. The manager interjected and repeated the same policy. One thing that infuriates me is a human robot that merely repeats a policy over and over again and apologizes for my inconvenience and distress and have literally no intention of satisfying my request. That is just a lier. A scene ensued in front of a lot of people. This was Bad business for Banana Republic and it was literally no loss to you by refunding my money getting your product in mint condition back to you. By the way. Quality belts put a tag on the belt buckle that is detatchable. You should have inventory of the belt and should be able to match the number and your brand that is embossed on the inside of the belt itself when a customer wants to return the item. Lucky you had several of the same belts in stock. I am certain your staff would not have a clue otherwise. Good bye Banana Republic and good luck!

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    Replies
    1. Dear Anonymous,
      as an employee for Banana Republic the return policy is what it is, your belts may have not been worn but you did keep them over the 90 day period. Of course the managers will repeat the policy but its not because there robots they are just telling you that there is nothing they can do for you. If we granted your money back after the 90 days then we'd have to do it for everyone else, and they company just can't do that, next time be sure to read your receipts and take the item back before the 90 say period.

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    2. To the Banana Republic employee,

      After reading these posts and replies concerning Banana Republic, I must say that the Banana Republic company has some serious issues. Whatever happened to customer first and customer satisfaction? Anonymous obviously knows more about retail and good customer service than you as a Banana Republic employee, your manager, and any other idiot who works for Banana Republic. Then again, how can Banana Republic satisfy its customers when it can't satisfy its employees?

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    3. Banana customer service is bad as well. Fraudulent charge two months ago. I called so they said theywould put it under dispute for no longer than 60 days. I call after 60 days and find out they never put it under dispute but now have sent it to collections. They wont do anything about it. So now they have me owing them three times the amount of the fraudulent charge. And on top of that the manager got mad at me because i wanted my account closed so i wouldnt have to go through this again. I just wanted to close the banana credit card but with what i experienced with the customer service manager i will no longer be shopping there as well

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    4. In response to the return policy. It's there for a reason. If we refunded everyone their cash back, then we'd have no cash in the drawers at the end of the day. All the cash profit we get in goes to a safe and it gets picked up by Brinks weekly. Which is why store credit comes into play. I can understand why this situation is frustrating, but at the end of the day YOU LET 90 DAYS GO BY. That's 3 months you had to bring back the items, and I know it doesn't take that long to determine if 2 belts fit you or not. Not only that, any credit card purchases will remove records of retail stores purchases after 90 days (depending on your bank) so proof of purchase is lost. The ultimate reason for all this trouble is laziness. Yes, retail stores have to satisfy the customer, but when the customer is in the wrong and doesn't think to read the fine print on the receipt, the store has to take blame and look like a jackass? Customers are ALWAYS in a hurry to pay for their items and don't care to listen to the associates, yet get upset when no one mentions the return policy. They can't read your minds and assume you're going to return/exchange the product. You don't sign a contract without reading the fine print and learning the details, so DON'T PURCHASE SOMETHING WITHOUT LEARNING THE POLICY FIRST!

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    5. REALLY THAT WAS TWO YEARS AGO. GET A LIFE

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  3. Dear Banana Republic,
    I work for your store in Cabazon Ca and you have some upset workers with the new dress code, some females are getting away with short skirts while others aren't because there tall. Then there is confusion with sandles, as for myself I don't like the whole dress overdue to lack of money as well as others, and we don't under stand why can't the biggest corp can't provide its works with clothes?
    the most thing I'm having problems with is the flats they are marking problems with my feet, I have discovered a bump on top of my foot that my doctor is saying the flats are causing it, we are not meant to be wearing and working in flats for 8 hrs a day, for they cause problems like this. And I really do not want to deal with all the pain. Please reconsider this dress code, which the managers change every day to the rest of us working. If you only knew how things were run there.

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  4. Hello, Banana Republic!

    I was the proud owner of a scarf that I bought at the Banana Republic at Rosedale mall in Roseville, Minnesota the Christmas before last, 2010. I was obsessed with it; wore it evvvvvvvvverywhere. It was a charcoal grey with neon pink blowfish on it. Before I looked closely & saw that they were blowfish, I thought they were whales and I named him Whaley. All my friends and family knew how much I loved Whaley. Upon sleepily deplaning a flight back from Seattle last fall, I think I left him on the plane. Life has not been the same since. I miss him so much!

    I’ve looked everywhere, Banana online sales, Ebay, Amazon, Google…. no Whaley.

    Is there any chance on earth that one still exists in the world?

    Thank you for your time. (I originally sent this to BR_press@gap.com on Tuesday 8/28/12 at 11:30am. They should have my information.)

    Truly Yours,
    Jessie Nelson

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  5. I just shopped at the store in World Financial Center NY, NY #3149. I experienced the worst customer service. I asked for a pair of shoes, the store clerk shouts across to someone to look for the pair. This person never shows up. After standing for 15 minutes in the line to check out (because I finally gave up on the shoes ever appearing) the same clerk rings me up. She scans my shirt twice instead of 1 shirt and 1 apir of tights. When I come back after I see the receipt, there is no apology or even acknowledgement of her error.

    I would not refer this store at this location to anyone. I love your brand but it's poor customer service that will turn people off and will hur your brand. This store needs to be revamped! The people look bored and just unconcerned about customers!!

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  6. A couple of days before the holidays I purchased 2 pairs of men's boxer briefs for my husband. They were regular $14.98 each (ridiculous price to begin with)but on sale for 50% off (as was much in the store at the time) making them $7.49 each (all of them, solids, stripes etc). I bought him a black and green. So, it wasn't til later that my husband realized one was large, his size, and the other, xlarge. My mistake, I must have accidentally grabbed wrong size.

    So today my husband decides to go and exchange it for a large (this is at the Banana Store at the woodbury common outlets in Central Valley, NY). I called before hand to make sure it could be done and wouldn't be a problem since he and not I was going and would they need my card. They said no problem, didn't need the card, just the receipt which of course I had and was no where near past the 90 days.

    So he calls me to tell me that they were unable to do it, that first they told him they needed to see the other pair. For what? The receipt shows that I bought the 2. Then they tell him that they are now $8 each and that he needed to exchange it for the exact same color. They didn't have anymore large in black or any other solid colors for that matter and so he picked up the only large he could find which were striped (and really not even his preference). He asked for a manager who simply (very short, cut and dry), told him the same thing, that they could only exchange it for him if it was the exact same color. No one tried to really explain the reasoning behind this. But what difference does it make if they were all the same price when I bought them and all the same price now, colors and stripes? They said if they had a black it could be exchanged but if it was a stripe he'd have to pay the 50 cents more that they now were, what??!! This makes absolutely no sense to me! And if you tell me that it has something to do with the way the system works, that is a load of crock because I have been to other stores (and worked in retail myself) and there are ways to honor the customer/receipt and override things. My husband simply wound up returning the briefs. Seems pretty stupid to me that they would prefer taking a return over an exchange.

    I proceeded to call the store myself and they basically told me the same wishy-washy thing because really, no one had a clear explanation. I then called a customer service # on the Banana site and asked if someone was able to address an issue for me regarding a store so they put me through to some other department. The woman I spoke to (which I probably should have gotten her name)was very nice and didn't understand it much either. She said it didn't seem to make much sense to her either. She apologized for not really being able to give me an answer but asked if I wanted her to call the store and talk to them while she put me on hold to see if she could get a better understanding. The woman told me that they pretty much told her the same thing and that it possibly had something to do with not having the same style number or something like that, but in a case where someone has the receipt, the stores usually honor the price you bought it for etc. Perhaps all the blacks had the same style number and the stripes had a different style number?? This to me still makes no sense if they were all the same price. It's not like we were trying to get away with getting something for less that it really was. The woman on the phone apologized again and told me she was going to send the notes over to corporate headquarters and send me a rewards card and apology letter. Hold on there is more....

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  7. Continuation from Banana boxer brief....

    I thanked her although all I really wanted was for her to be able to say yes they are wrong, scold them and demand that they give me the freaking underwear, lol! I am truly dumbfounded at this experience and aggravated and annoyed over something so small and simple but mostly at the "sorry can't help you, just the way it is, I have no reasonable explanation" attitude that the employees seemed to have.

    My husband says he is now going to write a letter to corporate the old fashioned way. Like all my attempts at trying to figure this one out, I'm not sure what good it will do or how it will help, but it feels better I guess to at least get out your frustration, possibly be heard and understood, and hopefully get a clear and reasonable explanation/answer where I can say, "Oh, ok I understand now, that makes sense, thank you for explaining." :)

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  8. Hello:
    I was given a gift recently and just opened it to use it. It is a fantastic scented candle manuf. for B.R. The name of this awesome scented candle is Island Grove and I have the SKU but cannot locate it on the world wide web in order to purchase several for my family and friends! Would you be able to email me at aminthepm1@msn.com with the particulars of where to purchase it? My family lives in OH. thank you sincerely, anna marie 253-460-1865 ph

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  9. Hello,

    I purchased a dog wool sweater from your flagship store in NYC a few years ago. I just called them and they said that they had them for the holidays, but no longer. Can you tell me where I can purchase one?

    Thanks,
    Diana

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  11. Watch out if you use their credit card and then pay it off. They continue to send you a bill every month in the mail with the same balance. They continue to state they did not receive the payment but I have my cancel checks. They are nothing but cons. I closed the account and will never but anything from Banana Republic. They SUCK.

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  12. I have been a rather loyal BR customer for well over 20 years. In recent years, I've noticed that the quality of your clothes (not to mention the vanity sizing) has 'deteriorated'. There was a time that BR clothing were made of only natural fibers (i.e. 100% silk, cotton, and wool). Over the last few years, many of your items are now made of 100% polyester or a polyester blend. Yet, you still have the gaul to charge the same price. Really??

    My recent gripe is with the Black Friday/Cyber Monday sale. Most other retailers are promoting 40-50% off EVERYTHING. However, the BR promotion comes with a host of exclusions. The list is as follows: Not valid on the following Banana Republic merchandise: online and in store exclusions are BR Picks, Men’s Performance Collection, 100% Cashmere, men’s blazers, designer collections & collaborations, and third party branded merchandise (i.e. Spanx, Adidas, etc.). Additional Banana Republic in store exclusions are BR Monogram and Heritage collections. Additional Banana Republic online exclusions are leather apparel, women’s blazers, and men’s suit jackets.

    With all these exclusions how is this any kind of sale??

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  13. Ever think about bringing back old styles from when Banana Republic had really cool stuff for sale back in the 80's? Almost like jungle gear ? I remember the really neat catalogs that I had gotten in the mail. the clothes now are to close to everybody else . the old styles were really neat and original. I always loved looking thru the catalogs. maybe think about bringing back the styles that used to exist. I bet you'd get a good response. and affordable wouldn't hurt. Just a thought. thanx

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  14. No wonder BR is being sued and was listed #8 for Companies with the WORST customer service.. You can't get through to any departments at the Corporate Office. Some of their employees are rude, inconsiderate and they having misleading sales practices. I refuse to shop there anymore, or at GAP or Old Navy.. The clothes have gotten way more expensive and they most of them are shitty, especially at G & ON... I guess that is what you get for outsourcing all the clothes to be made overseas instead of giving the jobs to well deserved Americans..

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  16. Los Angeles BR (Westside Pavilion) is sad, manager John is rude. Sales associates are a joke. I'm not sure why BR will allow it's employees to disrespect CUSTOMERS!!! without CUSTOMERS BR would not exist!!!!!!!!

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