Aarons Corporate Office Headquarters

47 comments
Aarons Corporate Office Headquarters HQ
309 East Paces Ferry Rd., N.E.
Atlanta, GA 30305
Corporate Phone Number:1-404-231-0011
Fax Number: 1-404-240-6583
Customer Service Number: 1-800-950-7368




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47 comments:

  1. Why is it when you call the Main Headquarters that they won't let you speak to the main person that owns this company?? It is Bullsh*t maybe Nascar needs to be informed of the CRAP that customers have to go through!! Being told something is "BRAND NEW" out of the box and finding out it is NOT!! I am sure that Nascar would NOT want to be associated with a company that is known to lie to its customers!!

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  2. hell i work for them, i'm on FMLA right now and was told i could get my vacation and sick days paid, haven't seen 1 red cent since i've been off and probably not gonna.

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  3. Their screwing me out of money I've paid and now taking my stuff.

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  4. they are messing with me also because I called headquarters and tried to tell them whats going on with a store and manager . I have paid nearly everything off and only like 1 payment on living room suit, 2 payments on my computer, and 3 on washer dryer know they want to come pick it up because I can not pay anything till the 15th due to having to move to where my job is. also refused to move my stuff I had to move it my self. im 64 years old and wwnt back to work to where I could finsh this . where are our rights I signed a contract with them to pay on the 4th wensday and no where on that contact dose,s it say anything about late fees I have paid them over 500 dollars in 2 years on late fees and still they want to pick it up . I say NO WAY. I will pay it the 15th or they will be sued

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  5. I was at the doctors office today when i recieved a phone call from a neighbor stating that the aarons "collection muscle" was banging on my door. I could hear the banging on the phone and my neighbor lives down stairs. This is a completely obscene and very rude collection method. I used to work in collections and we would NEVER EVER treat our customers like this. I am pretty sure there is some privacy policy/disclosure that protects me and my family as consumers. This banging on my door was very unprofessional and also was a noise violation.

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  6. Fuck them they told me to return my stuff or my wife was going to get fired they knew she was my wife at the time when I open the account 1yr ago now they coming at me with this bullshit Fuck yall Aaron's suck a Dick

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  7. They full of shit i will be filling a compliant with Better Business and consumer Compliant Agency sold me a used compture told me it was new, called someone called me said we get back in touch 3 months have passed by and no one contact me. i am paying twice for a system that a lie.

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  8. Aarons have a rude sales manager in tifton,ga she dont like black people,i will never shop there again long as she there.

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  9. Very rude and disrepectful in Hot Springs, Arkansas

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  10. This comment has been removed by the author.

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  11. To: CEO Ronald Allen Gilbert Danielson Mitchell Paul I am writing to you to inform you of your franchise practices. I am a customer from the Pomona, CA store. I become a customer last year in April. I purchased a living room set and TV. Since I became a customer I have NEVER received a statement with my balance. I have called your customer service to inform them of this issue and they told me to call the store. However, when I call the store I get different balances every time! I was informed for the first six months my whole payment would be applied then half goes to the store and the other half goes towards my principal balance.I would like to pay off my principle balance so I may never deal with your company again. I would never refer anyone to your business for the fact that they don’t provide statements but if I had missed a payment I sure it would have been reported against my credit. I would like a FULL PRINT OUT of my beginning balance and all payments and how they were applied to principle balance and current balance.

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    1. Pomona office sucks roman store manager has had many complaints from me on him but his ass is still employed by them

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    2. Pomona office sucks roman store manager has had many complaints from me on him but his ass is still employed by them

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  12. Dealing wit Todd Nolan from the Columbus Indiana store... he's a dick!!! I have had several accounts with them and all of them have been paid in full months ahead of contract terms.... I went thru some hard times and got behind but still working with them to get payments made.. late but paid... Jerk had the audacity to tell me "we're about done doing business with you"! whenever this account is paid in full I will never be an Aaron's customer again... nor will I send anyone to them for anything!!!! American rental at least treats customers with respect!

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  13. Well, my mother is going thru sme financial issues right now n has been paying late for the last cpl of months BUT has made the payments EVERY month, was just informed by Kenneth Choate, in the Monroe la store, and I quote " Aarons does not care about their customers as ppl, They only care about getting their money and we will no longer be able to work with you after this time.." Wooooow, even tho she only has 3 more payments.. After all the years she's dealt with them and all the money she's spent with them this is how they treat loyal customers.. smh.. never again will we go to Aarons, where they ONLY care about gettin their money (WHICH, they get EVERY month, btw).. Such losers ugh

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  14. Vey rude and disrespectful customer service employes ect n very unprofessional collecting service in new britain ct

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  15. Why is it that Aaron's staff lie about items being brand new? And they are actually used items? I am renting/buying a Queen size bedroom suite. It was return to store due to scratches and signs of abuse. I received a second bedroom suite. It is a Full size bedroom suite. Aaron's staff members continue to lie stating that it is a brand new Queen size suite. The measurements are not the same as the bedroom suite. I have been told that Aaron's will order me a new King size suite. And it will increase the monthly payment. These items aren't new. They are items that have been repossed!! I am very upset because I am paying the price for new items and continuing to receive used items!! I will be contacting Aaron's Corporate Officials. Next, I will tell my story to the Local News station. And then, to the Better Business Bureau.

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    1. Hello I am wondering if you were able to get your issues resolved? I have had some serious issues with Aarons and was wondering if I am just chasing my tail in circles? Thank you��

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  16. If they say your payment is due on the 15th of each Month then they should be open on Sunday so you can pay your payment. And they should not charge you a late fee. This place should start staying open on Sunday if they want their payment on time. This is just a way to get a late fee and make more money.

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  17. July 3 2014
    Very rude and unprofessional so called store managers in Philadelphia, I refuse to allow anyone to talk to me the way this man did..... Just lost a good paying customer

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  18. aarons are really rude they care about money and not there coustumers

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  19. you telling me, I work for Aaron's in Porter Texas for a week until the manager fired me cause I wouldn't kiss his white ass. But I really don't care cause the management sucks, and their merchandises sucks too, and nasty. with bugs and bed bugs and stain's all over their products, I personally wouldn't bye shit from this place

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    1. Im currebtly going through the same bullshit with them. Kevin Wood known as Joseph in mckinney texas is suddenly writing me up for things he told me not to do. Called the "harrassment hotline" TWICE for how i was treated by which the same way i did once i was fired at my last job but these fucks didnt do ahot over here. This fool over here be talking about me to other employees behind my back and i find oit from someone else then they want to write me up. They said imma sales manager but his racist ass wont let me persue my title without underminding me.

      The hell with these sorry ass folks and i aurely hope i catch him slippin one day. He gonna have things done to him as he did others and myself. Hes a punk and dont want to face me straight up. So is punk ass trying to push me out. Thats ok though, i got somethin for em.

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  20. Well im in nwi my husband got outsourced but found another job we are almost done paying and we fell a little behind but assured them we would catch back up,well this eve at 9 pm i hadtwo big guys one black one hispanic show up now my lawyer comunicated we would get back on track anyway they showed up me and my daughter werebyourselves. my husband. truck drives they. bammed on pic window the doors the tried to. remove. The window ac and then the decided. to use box cutters and slice open the the screens. on the door and three windows calling us out. of. our. name

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  21. November 29, 2014


    Aaron's, Inc.
    309 E Paces Ferry Rd
    Atlanta, GA 30305

    ATTN: Customer Service

    Re: Lynda M. Carter
    Contract No.: 4999
    Store Location: Herkimer, NY

    Gentlemen:

    In December, 2013, I purchased a box spring and mattress from my local Aaron’s store. At the time of purchase, I advised that I was a previous customer with a contract that is paid in full.

    I further told the manager, Javier, that I need to pay this new contract as I did my last contract. I receive my paycheck every other Thursday and those are the days that I can make a payment. I made sure they understood that it may not be on the due date; however, I would make two payments a month every time I received my paycheck. My payments on my previous purchase were made the exact same way and it was without incident – I purchased, I paid, I was a satisfied customer. (The employee I dealt with on my first contract was, Paul Haun, he is no longer employed by Aaron’s).

    This new experience was anything but satisfying. I was harassed every month almost daily by Aaron’s employees, (mostly Leo and Jeff), regarding my payment being due. If the employee would have looked in my file, the payment history on the computer or even a calendar they would be able to tell when I would be able to and would make my payment. But instead they harassed me and called my references on my application and harassed them. Now keep in mind, it was not like I was a month or even a payment behind, it was hours or days.

    I made, as far as I am concerned, my final payment today, Saturday, November 29, 2014. My total payments due to Aaron’s were $1,214.28. As of this date the total payments I have made to Aaron’s are in an amount of $1,270.80. I spoke with Jeff, at my local Aaron’s store today, and asked him to waive any amount that may be owed. As can been seen, I have already paid $56.52 over the contract total payments due. Jeff advised that he could not do this for me. I have been nothing but harassed by this company and even in the end of this whole contract this employee cannot give any type of customer service and/or satisfaction in order to even attempt to keep or even make a customer happy.

    Furthermore, my daughter, Erica Carter, had a contract with them after she moved in her own place at the same time as my second contract. My daughter was harassed by Aaron’s in the same way and finally she was harassed to the point of returning the furniture to Aaron’ (Herkimer location). This was all due to the fact she could not deal with the harassment anymore regarding her own payments. Erica and I work at the same place and receive our paychecks at the same time.

    We were both good customers who paid our contracts and would have been returning customers but this experience has taken care of that.

    I would kindly ask that any amount due and owing on my above-referenced contract be removed. I am hoping that Aaron’s Corporation has customer satisfaction in mind, unlike their Herkimer, New York location.

    Thank you in advance for your consideration.

    Very truly yours,



    Lynda M. Carter

    Cc: Ronald W. Allen, CEO
    Gilbert L. Danielson, CFO
    Mitchell S. Paull, COO

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  22. AARONS NEEDS TO BE SHUT DOWN. THEY CONSTANTLY BEAT ON THE DOOR, RING THE BELL FOR 15 MINUTES AND THEN WHEN I FINALLY OPEN THE DOOR, THEY THREATEN AND HARASS ME OVER ITEMS THAT WERE RETURNED MONTHS AGO. I HAVE BOUGHT AND COMPLETELY PAID FOR MULTIPLE ITEMS AND THE ONES IN QUESTION WERE HAVING ISSUES WHICH I CALLED THE LOS BANOS, CA STORE TO TELL THEM AND NOT ONE PERSON CALLED ME BACK AFTER 3 MONTHS OF CALLING THEM AND ASKING FOR THE MANAGER TO CALL ME BACK. THE STORE HAS FIRED, TRANSFERED ALL THE EMPLOYEES THAT WERE OF SOME HELP TO ME BUT THEY ROTATE THEIR EMPLOYEES LIKE STOCK IN A SUPERMARKET, SO YOU HAVE TO KEEP EXPLAINING YOURSELF TO A NEW PERSON EVERY TIME. THIS ISSUE WITH THEM BEATING MY DOOR DOWN HAS NOW BEEN GOING ON FOR MONTHS NOW EVEN THO I DONT EVEN HAVE THE ITEMS ANYMORE AND HAVE TOLD THEM THAT I CALLED AND TOLD THEM I WAS BRINGING THEM BACK AND DROPPING THEM OFF ON THEIR PROPERTY. VANESSA OR VERONICA (CANNOT REMEMBER NAME) TOLD ME THAT IS FINE, DO IT. SO I DID. THEY WILL NOT STOP HARASSING ME AND IT NEEDS TO STOP WITH ME GETTING A RESTRAINING ORDER AGAINST THEM!

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  23. I deal with the Belmont ave. store in Youngstown, Ohio. I have had alot of problems with them lately. I had a loveseat from them that kept breaking and remarks were made by the staff that it was my fault because I live in a mobile home. I was very offended by this. Because of the loveseat breaking, I told them I didn't want that product again and that I would just a recliner instead. I was told by a female there that the money I already paid would go towards the chair. Then I find out that they want 8 more payments. Which would make me pay more for the chair than the ticket price. and most recently they tried to raise what I owe them monthly by 20.00. Again I complained and now suddenly there is a half month added on everything I'm buying. I called the corporate office today to complain about this. After this stuff is paid off I will never again buy anything from Aarons.

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  24. I deal with the Belmont ave. store in Youngstown, Ohio. I have had alot of problems with them lately. I had a loveseat from them that kept breaking and remarks were made by the staff that it was my fault because I live in a mobile home. I was very offended by this. Because of the loveseat breaking, I told them I didn't want that product again and that I would just a recliner instead. I was told by a female there that the money I already paid would go towards the chair. Then I find out that they want 8 more payments. Which would make me pay more for the chair than the ticket price. and most recently they tried to raise what I owe them monthly by 20.00. Again I complained and now suddenly there is a half month added on everything I'm buying. I called the corporate office today to complain about this. After this stuff is paid off I will never again buy anything from Aarons.

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  25. tammy and leonard aldridgeJune 2, 2015 at 10:54 AM

    we bought a laptop in 2014 paid 83.00 a month for 14 months and they came and got it , and any contract is paid off in 12 months , we paid double for this pc and they are smart low down dirty. Tony is one of them that needs the hell slapped out of him and the new manager Robert is a drunk , low down smart ass mouth as well , they call all day come knocking everyday u better not get a day late , they running u down I bet u when our lawyer gets done with them we have a bunch of stuff , its the store in Huntsville Alabama ,, on north pwky .. so don't go to Aarons the low down jerks ,,,

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  26. Well, what could I possibly add to this very long list of MAD customers.
    Thank God I just hung up before they had a chance to screw me. I called the Bradenton Florida store to see about renting a room air conditioner. The lady that answered the phone wasn't even sure they had air conditioners! I asked her to put someone on the phone that new about the units, sizes, and rental amounts. Another girl came on and I had to ask her again if they rented air conditioners, she was like a deer caught in head lights, frozen in time. But, I didn't give up I just politely asked her to get someone on the phone that knew something about their products . I was put on hold and after waiting way too dam long for another dimwit to come on, I did the right thing, I HUNG UP! Now, can anyone tell me how or even why this company is still doing business?

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  27. Aaron's has skrewed a lot of people I have 2 payments left on what I got and they trying to pick it up all I got to say if fuck Aaron's I'll find somewhere else to rent from

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  28. Aarons is not as personals they used to be. I had surgery so my bills fell behind . Everybody work with me but Aarons. I have been with they longer than some employees. I so disappointed in the service I get now. I been trying to talk to upper management for days now and they keep telling the store manager to call me. I really don't want to leave Aarons but if I have to than Rent a center I shall go.

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  29. Thanks. So glad I read through all your comments. We were about to rent a "new" TV, but been having a problem getting answers from both the manager and employee. The employee was about as rude as anyone could possibly be, and she has already lied to us 4 times in as many days. Hard to believe Aarons is still in business. We'll go to RAC.

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  30. considering a class action suite agains Aarons who is with me...

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    1. I think a lawsuit needs to happen NOW!! Aarons are crooks, the word needs to be put out so unsuspecting propective customers don't get abused or screwed. Dont

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  31. After relocating to another state, I needed furniture as a result of my furniture being in storage. I decided to utilize the services of Aarons Furniture store (CO822). I should have know that there was going to be a problem because for the following reasons: when I selected the furniture that was on sale it was at one price. However, my contract was set for another price (I did not sign the contract in the store{my husband signed the contract for me when the delivered the furniture}), as part of my agreement I wanted to have new furniture not used, when I contacted the store the representative specified that was the monthly price. I reluctantly kept the furniture. After about a month of having the furniture the store started calling my house (before and after business hours, and as late as 9pm), calling my spouse and my mobile phones, and calling my job. The fact of the matter was that at times my bill was not even five days after the due date. What was the icing on the cake was when a representative threatened to come to my job to retrieve the payment. As a result of the harassments, I contacted the corporate office and I was given an issue number.

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  32. Got what I thought was a good deal on a washing machine and dryer cause it had cosmetic issues and so called a close out but since now in between jobs I called 6 times to be picked up and the guys finally came out but didn't take them cause nobody knows about the cracks were there and they was I didn't worry cause it wasn't effecting anything.
    I had this same shit done with a bedroom set that ended up on my credit and when I went to get this set they almost didn't make a deal with me for something 15 yrs ago and it was there fault for never picking it up its bullshit..

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    1. I am who posted this

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    2. I think they should fix my credit report. ..

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  33. Pomona branch is aweful i have filed many complaints against roman store manager i have been a customer of them since 2013 my payment has always been on the 7th of month every 1st we get a call from them he rude as hell why in the fudge is that dude still employed with them Coparate get your head out your butt and deal with your stores and your merchandise and give me my lawsuit money that court ordered you to

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  34. Pomona branch is aweful i have filed many complaints against roman store manager i have been a customer of them since 2013 my payment has always been on the 7th of month every 1st we get a call from them he rude as hell why in the fudge is that dude still employed with them Coparate get your head out your butt and deal with your stores and your merchandise and give me my lawsuit money that court ordered you to

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  35. Aaron's in Hudson Falls, NY 12839 has been the worst company that I have ever had to deal with. I rented a laptop from them back on 05/2015. Since this time I have had to have 4 laptops replaced, due to some kind of failure.This last time I demanded that they come to me since it is like a 50 minute drive to their store, that was no problem, a guy named Tony spoke with me on the phone, we set up a morning pickup. Well the day comes for them to come, so I call to make sure that everything is going like it should be and to see what time they might be at my home. Tony informs me that morning deliveries are from 10am - 2pm (since when is 2pm called morning)? Needless to to say after several phone calls to the store throughout the day and being told that the driver was close to getting to me, or that he would be at my house in 15 minutes, "ALL LIES". After 4:00pm and still no show, I asked to speak with a manager, named Ryan, who informed me that they just sent someone out to my house 15 minutes. This is just bad customer service. The only one that was truthful w/ me was the manager, Ryan. The guy finally came, took my computer and gave me a replacement until mine was fixed. Than goodness I was smart enough to start up the replacement before the guy left, because it wouldn't even turn on. An hour after this guy left my house, Aaron's was calling me for a payment. I lost it and told them that I was refusing to pay for something that I have not been able to use in over 2 weeks, and I am left without a computer.I called this morning to speak with the manager, who conveniently was on a conference call. It has been an hour now and I have not heard anything back from the manager. I am ready to tell them to just keep the computer and never deal w/ any Aaron's again.
    FYI Aaron's: Do not lie to your customers, this does not encourage them to pay their bill or stay your customer, you would think people in their business would be smart enough to know better.

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  36. Oh Im done with them we made our payment 7 days early on our payment date i get a call from store manger luis telling me my payment due oh did i ever go off on them i told them how stupid are you that you cant see my payment was made on dec 31 at 11 am he had me give him the reciept number then he found it f aarons I'm gonna slap a law suit on them for harassment

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  37. October I purchased a refrigerator from your store in Lynchburg Virginia. I ordered the product online and it was delivered 2 weeks after the order due to my request due to my work schedule. They called to set up the delivery I told them the due date had to be on the 15th. They told me that when it was delivered they would correct the date from the 1st to the 15th. When they delivered the product the back panel of the refrigerator was bent. They called the office to get it replaced so I figured after about a week I would get the replacement, however about a month later they started calling my husbands phone number and not mine to request payment and also to say that they had the piece for a couple weeks apparently they said the system didn't have the updated phone number however when I ordered the refrigerator I put in my correct number. I spoke to an agent at the local store who told me he was an assistant manager come to find out he lied. when I talk to somebody else that said they were a manager they kept on calling me honey and sugar and babe I felt uncomfortable about the whole situation I told him that I needed the date moved to the 15th again for the second request. when they came over a month later to fix the back of the refrigerator they called my husbands phone again and told him we had to make a payment or they wouldn't come fix it. when I call to make the payment last month I asked her how much it would be to cover me till the 15th she gave me the amount and I paid. however today I started getting phone calls again from the store requesting payment on the account I told them I requested twice to move the due date apparently they still couldn't get it right. I feel like if I order something online it should not be damaged I shouldn't be called honey or sugar or babe or any of those terminologies. what I told the manager tonight that my work schedule is 7 days a week right now from 8 a.m. until least 9 or 10 p.m. he told me the only way to change the due date was to sign a piece of paper unfortunately I'm not close by town I work an hour away so I can't come into the store. I don't understand why the local store can not get this account right I do not like being late on my payments and I have had an account with Aarons since 2006 I've always paid off the stuff that I purchased. my main concern is I do not want to be disrespected or lied to. I feel like if I can't get this account correct and the payment moved to the requested due date then apparently you don't need a business. I addressed this with the manager if that's really what he is because they have a habit of lying I will take my business elsewhere.

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  38. October I purchased a refrigerator from your store in Lynchburg Virginia. I ordered the product online and it was delivered 2 weeks after the order due to my request due to my work schedule. They called to set up the delivery I told them the due date had to be on the 15th. They told me that when it was delivered they would correct the date from the 1st to the 15th. When they delivered the product the back panel of the refrigerator was bent. They called the office to get it replaced so I figured after about a week I would get the replacement, however about a month later they started calling my husbands phone number and not mine to request payment and also to say that they had the piece for a couple weeks apparently they said the system didn't have the updated phone number however when I ordered the refrigerator I put in my correct number. I spoke to an agent at the local store who told me he was an assistant manager come to find out he lied. when I talk to somebody else that said they were a manager they kept on calling me honey and sugar and babe I felt uncomfortable about the whole situation I told him that I needed the date moved to the 15th again for the second request. when they came over a month later to fix the back of the refrigerator they called my husbands phone again and told him we had to make a payment or they wouldn't come fix it. when I call to make the payment last month I asked her how much it would be to cover me till the 15th she gave me the amount and I paid. however today I started getting phone calls again from the store requesting payment on the account I told them I requested twice to move the due date apparently they still couldn't get it right. I feel like if I order something online it should not be damaged I shouldn't be called honey or sugar or babe or any of those terminologies. what I told the manager tonight that my work schedule is 7 days a week right now from 8 a.m. until least 9 or 10 p.m. he told me the only way to change the due date was to sign a piece of paper unfortunately I'm not close by town I work an hour away so I can't come into the store. I don't understand why the local store can not get this account right I do not like being late on my payments and I have had an account with Aarons since 2006 I've always paid off the stuff that I purchased. my main concern is I do not want to be disrespected or lied to. I feel like if I can't get this account correct and the payment moved to the requested due date then apparently you don't need a business. I addressed this with the manager if that's really what he is because they have a habit of lying I will take my business elsewhere.

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  39. Arrons took money out of my account without my authorization and now I'm getting the runaround about my money they have been nothing but nasty to me.

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  40. the store in La junta cois bad have sent them emails as i was in the hospital and was unable to the store to make a payment my family has told them this 100 times in the last week that i will take care of it when i get release but do you think they care it is hard to call and talk to anyone when you have tubes in your throat and being carted off to do cat scans mris and other test this Donnie guy has called everyday five and six times a day for a week and if he is that inpatient to wait until someone is to be release from a hospital then he dont need to be a store manager he is making aarons look bad

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