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1800Flowers Corporate Office Headquarters

1800Flowers Corporate Office Headquarters
1-800-FLOWERS.COM, Inc.
One Old Country Road Suite 500,
Carle Place, NY 11514 USA
Corporate Phone Number: 1-516-237-6000
Fax Number: n/a



8 comments:

  1. This is a $65 bouquet I just received from my son and his family for Mother’s Day.
    1-800-flowers you did it again!!!! You are a rip off and should not be in business. Two years in a row I received dead flowers. They sat in the hot sun most of the day. No phone call to tell me they had been delivered and the delivery person didn’t have the sense to put them in a shady spot. I could have gone to the local grocery store and gotten a beautiful arrangement for $15. Or less. So I am sending them back to you C.O.D. Where is the Undercover Boss? I guess the T.V. show didn’t make a difference. Shame, shame, shame on 1-800-flowers.

    I will say one thing, they re-delivered three times last year, but with the same results, DEAD flowers. Now they are going to re-deliver again this year and to tell the truth I really don’t care to receive them. You’ve wasted my son’s money and spoiled something that was meant to be special.

    ReplyDelete
  2. I just spoke with a customer service representative from your call center in the Philippines.

    I would like to tell you how dissatisfied I am not only with the non-delivery of the Mother's Day flowers, but with the INSULTING attempt to resolve the problem.

    The automated "apology" is a joke--you offer to send the flowers, at full price to me, TWO DAYS after Mother's Day. For a company that specializes in "gifting," you must know that this is just wrong.

    I tried to speak to a supervisor to express my dissatisfaction, but after waiting on hold simply asked for a FULL REFUND.

    I intend post your sad apology and lame attempt at customer service to FACEBOOK. In fact, I intend to start a FACEBOOK page dedicated to all 1-800-FLOWERS customers who have had the same lack of respect from this company.

    I will obviously NEVER use 1-800-FLOWERS again, and spread the word as widely as possible. I understand that a company might drop the ball on an order. But here you added insult to injury by trying to keep my original payment and offer next-to-nothing in return. Now you have lost a customer (and likely many others) for good.

    Bob B******

    order # W00431006414524

    ReplyDelete
  3. I just spoke with a customer service representative from your call center in the Philippines.

    I would like to tell you how dissatisfied I am not only with the non-delivery of the Mother's Day flowers, but with the INSULTING attempt to resolve the problem.

    The automated "apology" is a joke--you offer to send the flowers, at full price to me, TWO DAYS after Mother's Day. For a company that specializes in "gifting," you must know that this is just wrong.

    I tried to speak to a supervisor to express my dissatisfaction, but after waiting on hold simply asked for a FULL REFUND.

    I intend post your sad apology and lame attempt at customer service to FACEBOOK. In fact, I intend to start a FACEBOOK page dedicated to all 1-800-FLOWERS customers who have had the same lack of respect from this company.

    I will obviously NEVER use 1-800-FLOWERS again, and spread the word as widely as possible. I understand that a company might drop the ball on an order. But here you added insult to injury by trying to keep my original payment and offer next-to-nothing in return. Now you have lost a customer (and likely many others) for good.

    Bob B******

    order # W00431006414524

    ReplyDelete
  4. 5 years ago 1-800 FLOWERS screwed up an order of mine. The problem probably stemmed from the 1-800 employee's poor command of the English language. There are lots of folks on Long Island (your headquarters) that are way better at the English language.
    In any event, last week I gave them another try and the flowers that I sent for a funeral arrived 8 hours after the funeral. The offer to send them to the person's house now a week later just is not the same. Order#100123850
    The absolute worst !!!

    ReplyDelete
  5. Hi my order was canceled by you guys not very happy what guarantee is that im not very happy I received a call and the number I was given wouldn't let me talk to anyone and just hung up was told about so 30$ credit and delivery on another day but you guys don't pick up your phone as of right now I have bin on hold for 40min and still waiting im very upset with your service and so called guarantee I expect a call since I was canceled but yet no money was returned like really what's with that please call me and give me a reason it wasn't delivered and why you don't answer your phone or return my money this is not very good and totally wrecked my wife's day and mine was supposed to be a happy day and all it did was make her very upset thanks for wrecking such a special day.......I expect something for this and destroying her day thanks AGAIN FOR NOTHING AND MAKING HER CRY NOT VERY NICE.... order number w00652303460750

    ReplyDelete
  6. 1800flowers is the worst flower business i have ever dealt with. They charged my boyfriends card who us in the military but never shipped the flowers to me and he paid for express delivery. Here i am at working expecting to receive flowers and NOTHING!! So i called customer service and was told that they deleted the order because his payment never went through but yet his bank statement said he paid for the flowers. I am in the process of writing to Corporate expressing my disgust. So i have no flowers for mothers day when i am the mother of his beautiful 1 year old son.

    ReplyDelete
  7. We will never will use you again.. I was promised delivery on monthers day and you didnt deliver.. I was told you would deliver today and never did.. then said maybe tomorrow... ridiculous. . Disgust is what I think about youe company..

    ReplyDelete
  8. ALL CALL CENTER ARE OUT SIDE USA THEY DONT KNOW TIME REFERNCE ETC ETC ETC YOU REQUEST SPEAK WITH MANNAGE OR SUPERVISER THEY PUT IN HOLD AND SPEACK THE SAME PERSON BAD BAD BAD AFTER MANY HOLD A CHANGE TO FIELS FLOWER THE CALL CENTER IS O USA WE NEVER USE 1800 F YOU

    ReplyDelete

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