Wyndham Corporate Office Headquarters

Wyndham Hotel and Resorts Corporate Office Headquarters HQ 
22 Sylvan Way
Parsippany, New Jersey, NJ 07054 USA
Corporate Phone Number: 1-973-428-9700
Wyndham Hotel Group: 1-973-753-6000
Wyndham Exchange & Rentals: 1-973-753-6000
Wyndham Vacation Ownership: 1-407-626-5200
Customer Service Number: 1-800-347-7559




49 comments:

  1. They are the upmost disrespectful people. When i got the loan I was lied to about everything. I was told they help you if yoy need it just call a head
    I was told everyone was friendly. Their contracts are bogus. They don't follow there own rules when it comes to things. For example I don't get paid till Friday and loan is due today they said not tbere problem and hung up on me. Rude as hell. I mean what a. I to do I would never reccomd anyone to them.

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    1. I have to totally agree. They are scam artists!

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  2. I recently had the misfortune to stay at the Hotel Galvez along with family and guests who were attending my daughter’s wedding.

    We pre-paid for rooms in January 2012 with a contract calling for 10 ocean front rooms all on the 5thfloor. When it came time to check in, rooms were scattered over two floors with only one ocean view room. We were informed by two of our guests that they were charged $515 for a room that we had already paid for. Those guests were put into a financial situation because the Hotel Galvez completely mismanaged my reservations. Two rooms for our guests had no air conditioning and we were told by maintenance that the hotel had 200 rooms without AC.

    The Honeymoon Suite, again at over $500 a night, had a tub that didn’t drain, and when the issue was called in to the front desk I was hung up on and the problem wasn’t solved.

    For our daughter’s reception we purchased the four hour ‘Gold Package’. Our food came covering both ends of the spectrum, either under cooked and bloody or shoe leather dry. Of the 5 chicken dinners ordered only 2 arrived and that was twenty minutes after everyone else had been served. The children were lucky to share those, I suppose?

    We were under the impression that this would ensure that the reception would not run out of basics such as bottled beer. My guests were then served beer from the bar in cans… which they then found out from security, was not allowed on the premises. Some of my guests were rudely told to leave the premises because they held canned beer served by hotel staff.

    While a guest at the Hotel Galvez, I was tending to so many issues related to rooms and catering I didn’t have time to have photos taken with my daughter.

    Since I cannot find resolution from the Hotel Galvez directly, I’ll take my issue to social media in hopes that someone other than the disinterested hotel manager reaches out to help sort out these issues. Since the Hotel Galvez thinks that Facebook is the wrong place to air this issue I feel is in my best interest to inform as many people as possible in an effort to save others from having their special days ruined.

    While I can and do understand that not every event will go flawlessly, I cannot accept that so many things were wrong with our event and that between issues with security, catering, the front desk and post event, hotel management, I will continue to spread the word that the Hotel Galvez of the Wyndham chain leaves guests with empty wallets and hollow promises once the contracts have been signed.

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  3. I stayed at the wyndham garden hotel in gaithersburg and I really enjoyed my stay the staff was great and Amena went out of her way to help me.

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  4. On 8/17/12 to 8/19/12 I stayed at the Wyndham Garden in Harrisburg, PA. It was the worst expierence and stay. They gave me a Handicap room. The sheets were stained with what appeared to be feces. I have photos and video as proof. They changed my bedsheets yet blamed my getting a handicap room on Expedia, when at no time did I request that. And Expedia does not pick the room, they simply hold the reservation. The next morning I was promised a change of room. As I was at Hershey park the front desk calls asking if I can go back and move my belongings to the other room. I informed them that would not be possible for me to uproot my family back to the hotel to move my things. They then said I could do it when I got back. When I got back they informed me that the Hotel was booked and could not move me. I will never stay at a Wyndham hotel again. My Email is Kubarican@Aol.com if you wish to contact me. Thank you.

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  5. Don't stay at the Microtel on Butler in Jacksonville (Part of the Wyndham hotel). They refuse to give a refund because they are blaming Experian....Of course Experian is blaming them! They are not honest people at all!!!! So much for customer service. I called customer service and they also refuse to help with a refund! Come on people...we are talking about a whole $47!!!! Lousy corporate hotel!!!! STAY AWAY!!!!

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  6. Wyndham was been my worst experience ever. They have lied and made erroneous charges since day one. It's now to the point where I have to get my attorney involved. STAY AWAY FROM WYNDHAM . . . THEY ARE ACTING LIKE EXPERIENCED SCAM ARTISTS!!!

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    1. I would like to talk to someone who has resolved their issues with the timeshare or can at least point me in the right direction.I too have some issues with wyndham

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  7. Gentlemen:
    I hope you read this. Your new Day's Inn shopping company is at best inefficient. They require preapprovals of every-
    thing. This sounds like a resonable request. However; It does not give the shopper the time to quickly respond to the shop. I have waited over nite to get an ok without any
    comments from Intellishop. I do this as a hobby and try to make a small vacation of it. I do not make money in this endeavor, but I make it a hobby. I will go out of the way to do shops, but waiting around for approval negates the reservation process.

    I shopped with Freeman group and the approvals were immediate. The problem with them is the fact that they
    do not pay their bill. They owe me over a thousand dollars.
    This is a reflection on Wyndham since they are the one that
    garnered their services. There are a lot of other shoppers that haven't been paid. Remember; As well as being shoppers we are also customers.

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  8. DO NOT STAY HERE! I had booked reservations months in advance for the Wyndham on Royal Street in the French Quarter but the day me and my family got there, they didn't have any reservation for us. It was ONLY through my own curiosity that I pursued having the front desk help me find where the reservations had went to. Luckily for us because had I just assumed the reservations had not been made I'd have been charged an extra $1,000 for 3 rooms booked at the Whitney Wyndham Poydras street. I didn't even know that hotel existed so there was no possible way to be booked there. If it had not been for myself, they would have let me pay for not only the 3 rooms that I had paid for a 3 day stay at the hotel I had made reservations with but also at this hotel I didn't even know existed. I couldn't get a clear response from either the Royal Street location or the Poydras location on if or not they would just cancel my reservations since there was no way I could have booked with the Whitney. See, when I made my reservations with the Royal Street Wyndham it was actually still a Holiday Inn and they had just undergone a merger. I see there can be some confusion there but tell me how my reservation could have possibly jumped to a hotel that wasn't even affiliated with Holiday Inn at the time I booked my rooms. Not to mention no one from the Whitney wanted to talk to me. Finally I walk over there with my family and demand to speak to a manager. I'm then told he's out for the day and he won't be back until tomorrow. Me and my family both felt stressed and frustrated by their rude demeanor's and their lack of willingness to help us solve this issue.

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  9. I then explained to the front desk guy what had happened and he said that HE had heard of our mess up and had upgraded us to suites. Then turns around and proceeds to tell us that our story of the mixup was impossible because up until two months ago the hotel didn't exist. Sadly for him we had stayed at that very same hotel when it was a Holiday Inn 9 years ago. My husband proceeded to correct him and when he figured his lies had been busted his demeanor changed to a more joking and friendly one especially when I asked him to type up a document and to sign it stating that I did attempt to cancel the reservations. I was aware that they had a rule that if you attempted to cancel too late you'd still be charged but this wasn't my problem, it was there's for not booking me where I had booked with Wyndham. I gave them my home number in case this didn't resolve before I was back home and my son-in-laws phone number, my daughters email as she had her laptop on her. However they only called my house phone which they knew I was not at. Later when asked supposedly they tried several times to call my son-in-law's phone and only got a "fast dial signal" yet he missed no calls from anyone and got no voice mail (he also has call waiting lol). My daughter also received NO email. All in all I've come to believe that if this company isn't out to scam people they at the very least aren't unwilling to screw you over given the change. I wouldn't recommend staying with any Wyndham and if you do and have issues start getting them to document and sign things because that seems to make them understand you're not one to get scammed by them. Really though... why chance it? I just don't recommend this hotel chain at all from what I'm reading and from personal experience. On a side note I'd also like to say that the night front desk ladies, maids and bellhops were very nice people. However, one of my daughters toilets shot water up and all over the floor every time she used it. Talk about nasty. The bedsheets and comforters had a funny smell and to top it off the tubs were awful. They are so slippery that we all experienced almost falling down just getting in or out... sometimes just moving to grab something. They need tubs mats or something. They also have no drain catcher so beware not to wear anything that might slip off because it'll be lost to you forever. Point is... do not stay here. Overall the good is far outweighed by the bad.

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    1. Wise up people - spread the word - Wyndham-RCI is the worst

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    2. Will never stay at Wyndham owned property

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  10. If you are a travel agent DO NOT BOOK WYNHDAM PROPERTIES!!! They will stiff you on any commission's due you. I have stayed at their Baymont Inn in Tulsa, OK. The room was for me personally and since I booked the AARP rate, they are saying that they payed the commission to them??? I did add my ARC number and email confirmation to the reservation, but the chose to completely ignore it anyway. The pipes broke and flooded the property and they made us all move. I was given nothing for the inconvenience excapt a feeble things happen...What a dump and be careful because you get what you pay for really applies to them.

    Patty Romeo, CTC, President
    Holiday Travel

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  11. If you are a travel agent to NOT book Wyndham properties. They stiff you on commissions!! I was even the guest and provided them with my hotel bill as proof I stayed there. (they do not offer agent rates by the way). I booked an AARP rate and they told me they paid them????How is that possible...
    The room was horrible to add insult to injury so do book or stay at Baymont Inns...
    Patty Romeo, CTC, President
    Holiday Travel

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  12. On June 26, 2013 I called the Corporate Phone Number: 1-973-428-9700

    I got a recording that this is not working number.

    Interesting.

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    1. This is the correct number 1-973-753-6000. Belive me because I called them and gave them an earful. They don't care about helping you. Very rude and disdespectful. Good luck.

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  13. Worst experience I've ever had. they tell you one thing but they do another. they told us on the discovery packet we can get out anytime that's a lie.

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  14. Terrible customer service and evacuation planning at national harbor wyndham. The staff didn't notify guests until late afternoon and they were notified by the county at 7.30 am. But no notices sent out to the guests. We ran into a hotel worker at about noon in the elevator who asked us if we knew. Immediately went to guests services. Employees just told me we were on own. Then when we checked out at about 3 pm we still had not been notified. Then when I complained about having to pay parking since we now had to fork over 500 dollars for a hotel room the manager came out at 3 pm (jorge) that we had to pay parking because wasn't wyndhams fault. No consideration of the guest. But they have time to call 3x a day for the "welcome package" even leaving notes under the door so can sellyou more points. But can't notify us of a serious problem. Then the manager lies blatently that they d idnt know unti I almost 3 pm. But I was told at noon by a maintenance man. Unbelievable. Now how do I get rid of the timeshare

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  15. This was the absolute worst stay at a hotel that I have ever experienced. Upon arrival at the Panama City Beach, FL location, the hotel clerk didn't tell us about the additional room that was connected to our room, there was dry blood on the sheets in both rooms, the bath tub was dirty, they wouldn't bring more towels to the room without us having to ask repeatedly and we had to call each and every day just to get them to come and clean the room! I don't understand!!

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  16. DO NOT STAY HERE!!! Washington DC National Harbor
    Customer Service is terrible all around - The managers suck, even the resort general manager. You call down for something they say ok and don't bother to come or even call.
    I would rather stay in a cheap hotel with good customer service than to ever think about staying here again.

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  17. Just finished a weekend stay at the Wyndham Virginia Beach Resort. I must the customer service at this hotel was terrible. First problem: request a handicap accesbile room and at check-in it was not on the resveration and the deck clerk tells me I can go and stay some where else. Second problem: The waitress at the surf club was so rude to us that I just couldn't believe it. My boy-friend who is claim all the time went off on her. Third problem: the staff let room service trays and pizza boxes stay in the hallways for over 28 hours. At check out they were still there after telling them 3 times. Only great thing about this stay was the view of the ocean. Will never stay there again.

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  18. Cannot believe the disrespect I havew received from this corporation! My son booked a trip for his father and me to stay at the Viva Wyndham Fortuna Beach Hotel in the Bahamas. He booked this trip through Orbitz on Nov. 13,2012. We were supposed to leave on Sept. 19,2013. I found out through the hotel's website on Sept. 9,2013 that the hotel was going to be closed from Sept. 3, thru Oct. 31 for maintainance. I immediately called them to find out what was going on. The phone number is suspended. I called Orbitz, they knew nothing about it. I called Wyndham customer service, they said "not our fault-Orbitz is to blame". I told them no, it's your responsibility to call your potentail guests or thier travel agents to inform them of accomadation changes. Nope! So I called Wyndham Corpoate Office. They too said it's Orbitz fault! Ridiculous that this hotel does not want to take responsibility for something that is toally thier fault! So, ofcourse we had to cancel the entire trip! What would have happened if we did not find out about this on our own by accident and flew hours to get to the Bahamas and had no hotel to stay in? I guess we would have been camping on the beach! Please do not do business with the hotel! You will regret it. I will be contacting theBBB, U.S. Attorney Generals office,consumer affairs, media outlets, and every social media outlet out there! PAULA!!!!!

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  19. I'm an employee and I think Wyndham should do something about their owners or their CEO"s. How they run their busuinesses is just terrifing. The worst place I ever worked. They lie and use the wrong products unless inspection is being conducted. They sqeeze out employees and take their hours away if they dont like you so you'll just leave and wont have to pay your unemployment..has bed bugs as well as cockroaches... just horrible! Not to mention embarassing!!

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    1. I use to be an "inspector" for them 25 years with them. 1st massive layoff was in 2008 (they got me!) several since, including just last week. They don't care, and love all the smelly foreign owned properties, it's about money, and collecting penalties for failing properties! Wyndham, Super 8, Days Inn, etc. doesn't matter! GOOD LUCK!

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    2. Another example of Corporate GREED

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  20. I've tried to leave a horrible review ans it was deleted.

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    1. i believe it... they have real gotten sorry.

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  21. We had 30,000 reward points. We were told that they would not expire. Low and behold, we go to use them and they have expired. Needless to say, we will be shredding our Wyndham Rewards card and never stay at another one of their hotels again.

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  22. TUSCUMBIA,ALABAMA MICROTEL....They have a gen.manger by the name rick patell that is nothing but a sorry s.o.b. screwed my son out of a night stay and wouldnt call me back to talk about it. said didnt have time for it. type of guy you would like to kick his ass. i have had a wyndham rewards card for ever and have been on the railroad 31yrs and always stayed when ever i could at wyndham but i swear you will never see me at another one....very disappointed in you guys.... and that gen. manager at microtel in alabama is a smart ass . clean your act up people.

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  23. tuscumbia,alabama microtel my name is robert northrup and rick patell i wrote the comment above. wyndham can look up my rewards card and phone number. wish your soory ass would call me.

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  24. go choice rewards.. a lot better outfit..they stand by you and there hotels. dont put up with this people.

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  25. Debbie Gary RogersOctober 13, 2013 at 6:22 PM

    I have a friend who is mentally handicapped. He works for the Wyndam Resort here on Panama City Beach, FL. He saved up his money to get a three-wheel bicycle because he was no longer able to ride the 2-wheel bicycle You should have seen his face when he talked about that 3-wheel bicycle he was so happy and so very excited that was about 2 weeks ago. Then, today, I find out that some a-hole stole it from him. He was devastated. He was literally crushed. Does anyone out there know of an organization that can help him replace this bike? If you do, please message me so that we can get Roger back on the road. I know someone out there can help him.

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  26. wow didnt realize all these poor comments. I just got back from puerto rico and it was not upgraded from the weston takeover I was told in 2005. Rusty dirty and took pictures. Shameful. Lance Zeidman

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  27. The staff at the 2014 Super Bowl party in Las Vegas were very unprofessional. We didn't realize you were running an "escort service". Truly disgusted- poor reflection.

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  28. Wyndham Hotel in Tulsa,OK.. lol! a joke. Made a reservation for a block of rooms in October of 2013 for 10 rooms. February 2014 everyone in my party is having trouble booking their rooms under the block code. Their being told the rooms are booked. Or someone will call them back. Seems to be a problem. of course no calls. I start to hear of this. I call the person the reservation was made with. Took me 2 days to get her. She looks it up and the reservation has no rooms attached to it. She gets her supervisor involved and no one nows how this happened. I'm pissed now. Then i'm told its being turned over to customer service to find out what happen and hopefully fix it. give them 5 days to give me a call. No call. Call the Supervisor. no answer. leave messages. call someone else to give her the message. somebody else calls back to tell me customer service is still working on it. Next day I get another call. I get told the rooms are not available now the hotel is booked for that date now, they are sorry. can they look for me another hotel in the area? What the H****!!!!!!...I know their is no hotels available. Because its the national bikers round up week and they have booked all hotels in that area. Thats why I chose this hotel cause it was not one they had Blocked. Now the NBR needs more rooms and reserves blocks of rooms at Wyndham. They stole my rooms to accommodate the NBR!!!! I'm pissed!! now my event that was planned a year ago. My guest have no where to stay!!!! I hope someone in their corporate office sees this. Screw Wyndham! Never go or book there. unproffessional

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  29. I have had a time share for many years, but don't use it like i should. Last Nov.13, Arkansas, Missouri area had a severe winter storm, and NOBOBY could make it to Branson. I paid an extra house keeping fee. Do you think they gave me that money back. HELL NO. Wyndham doesn't care. Now i get a letter that says i owe then $158.20 for maintenance fees, so i call them, to find out, i actually owe them(according to them) $77.00 from August 2013.Well i know i paid it, So if i owed this from August 2013, Why did they let me make reservations for Nov. 2013.

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  30. They are a bunch of thieves got me for 1200 for rooms at Rapid City SD for Sturgis had heart surgery month before rally. Called and was told no problem would not be charged. Wrong was billed and lied to time after time

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  31. The wingate hotel in columbia mo needs to be investigated badly the general manger steve bales is doing somebfunny stuff like paying the housekeepers which are mexicans under the table with the hotel money he also allows the breakfast food to run out the food aint standard nothing about this hotel is right any more can u please come to do something about this matter he is steal money from the company

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  32. Super 8 Property in Watertown, MA is the worst. Broken lock on my door, broken TV and insufficient heat. Manager, Abhi Phatta, was extremely rude. It took him five days to return my phone call about my complaints on the room, and then he refused to even discount the price I had pre-paid for the room. I have contacted Health Dept and mayor in Watertown MA about this property. It is a shame a nice city like that allows such a poor business establishment to operate in its city. Do not stay at this Super 8 under any circumstances. You will regret it.

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  33. Wingate by Wyndham in Charleston SC on University Blvd. need to be check because you got housekeepers who do their job real well and very good by the superiviser and maintance are very rude my hair dryer was broke in my room and I call front desk and told them about it and they did what the suppose to do try finding me one and when they did bring one it didn't work and their maintance man told them to tell me to wrap a towel around my hair if i wanted it dry. And then they have a foriegn woman who be their who just walk around doing nothing while everybody else is work the fingers to the bones to get the rooms completed so that guest can check in. The rooms their are wonderful well clean I feel like the housekeeper is the main reason why alot of us stay there because they make us(guest) feel like family.

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  34. DO NOT STAY AT THE WINGATE HOTEL Savannah Airport 50 Sylvester C. Formey Dr. The BATHROOM was not clean!!! I reported the situation to the front desk. Nothing was done. I Cleaned the BATHROOM myself after going down to the front desk. I am going to post the video on youtube. This is HORRIBLE!!!

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  35. The General Manager was The weakest of the Staff . I paid for a room after my last Chemo follow up. Chris the General Manager dont communicate with his staff. I asked the. Front desk not to allow anyone in my room She Obliged. I put The DND sign on the door. The housekeeper. Came I didnt need service. I went to get a spa treatment. I came back The Wyndam near Eddystone Pa. Electric went out They was over booked. The GM didnt tell the staff he took the DND SIGN OFF THE DOOR THAT SIGNAL THE HOUSEKEEPER TO CLEAN MY ROOM FOR ANOTHER CUSTOMER SO I CAME IN I GOT A CANDLE BECAUSE WE WAS IN THE DARK MY LAWYER HAS THE PICTURES WHEN THE LIGHT CAME ON THATS HOW I KNEW SOMEONE BEEN IN THE ROOMS AND MY THINGS WAS MISSING THE EARLY MORNING THE MANAGER OF HOUSEKEEPING I CALLED THE HOUSE KEEPER A THIEF ON PAPER SHE'S THE ONLY ONE ON PAPER BEEN THE ROOM. THE HOUSEKEEPER IS ONE OF THEIR BEST WORKERS. I WAS GOING TO CALL THE POLICE CHRIS CAME CLEAN ABOUT REMOVING THE THE DO NOT DISTURB SIGN AND DIDNT TALK TO THE FRONT DESK CHRIS WOULDVE KNOWN MY ROOM WAS OCCUPIED THIS HAPPENED THE. 12TH OF APRIL 2014. I have pictures and voicemail not even an apology I put in a complaint didnt heard anything from The Wyndam. They dont CARE. At the end his Staff was trying to clean his mess up

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  36. In my opinion, Wyndham has the best sales people in the world! They asked for two hours of our time and took ten hours. In other words, they took and entire day of our vacation away from us. Apparently, they have now taken a lot more because after 10 hours of saying no to them, we finally said yes to a time share. Even though we sent a rescission letter with in the 5 day period required by South Carolina State Law, we still are under contract and our bills keep going up and our credit keeps going down. I have called number after number. I get put on hold on to get someone who can not help me. This has been a life mistake for me. It is my hopes that someone else reads this before they are pressure into a contract that may ruin what they have worked for their entire life like it has me and my husband. Be Ware stay away from Wyndham!

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  37. Wyndham Hotel York PA - doesn't care about their customers. We made a reservation 1 yr ago for the Street Rod show in York PA. Well from June 2013 to June 2014 a lot of things took place. My Mother had open heart surgery, my son got hurt in the military and required surgery, my grandmother had to go into a nursing home, we had to sell our street rod, etc and we forgot all about the reservation----well we got charged for it and we are having to fight this. We are on a fixed income, my wife doesn't get raises at her work and I'm a disabled veteran------Thanks Wyndham.

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  38. I recently had to travel to Juneau, Alaska for medical reasons. I have preferred to stay at the super 8 out in the valley. Close to the airport and services. When I checked in I found a room that included broken drape attachments. 1 side was hanging down. Then I noticed that the table was missing leaving only 1 chair that would have been at it pushed in the corner. As I walked across the horrible carpet with holes and tears the plywood subfloor was flexing, popping and moving beneath it. Then I noticed that the slider portion of the window was gone. In Alaska it is common to have a secondary window for arctic insulation. 1 of those panes was gone as well. There was no screen on the opening, so essentially I spent the night with no window. As it got dark and I was retiring to bed I attempted to turn on the bedside lamp on the table. Imagine my surprise that the switch on the lamp and internal electrical parts had been removed. It just looked like a lamp and was bolted to the table for appearances I guess.
    I still took it all in stride as it was only for 1 night . When my wife flew in and joined me in the early AM, she was enraged at the conditions. That's when I told her that all I have is 1 wash cloth and 1 hand towel. No bath mat or real towels. She went to the front desk to complain about the horrible room conditions and get some towels. When we were checking out a few hours later the desk clerk told us that the windows had gotten broken out a couple of days ago. We quizzed her why it was even being rented in this condition. No reply. However she had no problem charging us full fare for the nights stay. Without a doubt worst hotel experience ever, and I have found other peoples poop left over in my room on check in. Wyndham Corporation should be highly embarrassed to have their name associated with this facility. We are frequent vacation travelers and have visited Wyndham properties that were excellent. This ones a big turd and degrading to the brand. Never stay here. Better to find a homeless shelter and save the money.

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  39. The days inn in Nashville TN is horrible my door handle is broke so I can't leave or I will be locked out and they won't care. My refrigerator doesn't work and they don't care. Extra anything is completely out of the question. The front desk manager is a NIGHTMARE she is the least professional/unaccomodating customer service person you will ever deal with. Hotels have no problem taking your money but to file a complaint or speak w someone in customer service is a joke I've been on hold for hours. I will NEVER stay at a Wyndham property ever again.

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  40. WYNDHAM VACATION COMPANY ARE THIEVES AND LIERS!!!!!!!!!!!!!!! DO NOT USE THEIR SERVICES!!!!

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  41. Wingate by Wyndham Vineland location are thieves and liars! Theft by unauthorized charges to credit card!!! Consumer beware these people are stealing from consumers and the Management does not care and will not call you back. The Staff is trained to lie and mislead you.!!!! They should be out of business!!

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