T-Mobile Corporate Office Headquarters HQ

25 comments
T-Mobile Corporate Office Headquarters HQ
Address:
12920 SE 38th St.
Bellevue, WA 98006
Corporate Phone Number: 1-425-378-4000
Fax Number: 1-425-378-4040
TTY: 1-877-896-1018
Customer Service Specialist: 1-877-453-1304
Business Customers: 1-888-537-4242
Email Address: info@t-mobile.com
Stock Symbol: Part of Deutsche Telekom

T Mobile is famous for smart phone and cell, phone service in the USA. The company is one of the largest mobile phone and wireless internet providers in the USA. T-Mobile's main competitors are Verizon Wireless and AT&T Wireless.



T Mobile's toll-free customer service number is 1-800-866-2453 or 611 from your phone. The company does encourage users to use their technical support system and help forums on their website.
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25 comments:

  1. T-Mobil service is a bunch of liars, thieves that promised many things and don't do it every time you call them to ask them a question about your bill they give you a different story and give you even a hard time to fix the problem. I will not recommend this service to no one. Better look for a better service in another place that will you a better service God blessed America

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    1. You are so right......they get you on that smart phone saying its free.........B.S. nothing is free.i will never do business with them. ever again after my contrack is up im gone they LIED TO ME TO. i updated my phone for free got the smart phone.....only got unlimited calling and texting.......month later i called an ask to add the internet.......T-MOBIL SAID IF I DO NOT LIKE THE INTERNET I CAN CANCEL IT ANY ANY TIME......B.S. i called to take it off my phone and they said i COULD NOT..IF I DID MY PHONE WOULD NOT WORK.......SO IM STUCK PAYING 76.00 PLUS A MONTH.....PLUS A 2 YRS CONTRACK I WOULD HAVE TO PAY.......THEY SAY THEY RECORD CALLS .WELL WHEN I ASK THEM TO CHECK WHAT THE MAN TOLD ME....OH HELL NO THEY CAN'T DO THAT....I GOT SUCK INTO SOMETHING THAT WAS A LIE TEEN MOBIL TOLD ME..........5 YRS I HAVE BEEN WITH THEM. JUST REMEMBER OUT THEIR {NOTHING IS FREE}

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    2. I'm taking legal action These crooks took a 416.20 payment from my checking acct and I don't even have a T-mobile account!

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    3. Oh you are so right! I am not happy with Tmobile customer service.

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    4. I agree with all you said and would like to add something to it they don't have any resecpt for the handcappied or anybody else for that matter

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  2. I agree 110%! They back off from their "words." In addition, their service went spiraling down. It just as worst as AT&T. I can't wait to get out from our contract. Definitely will not upgrade or renew our contract. Sprint here we come.

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  3. WOW! What a lousy Customer Srevice people. I wasted about 6 hrs of my time talking to 10 different people. I am convinved they do not have supervisor-manager on duty any time. They are bunch or lier,.,., not a single CSR read my notes from previous csr..LOL what a JOKE

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  4. Tmobile connection is good but money wise n the way they treat ppl aint right .... Their gonna lose alot of ppl bcuz,of all this mess they pull

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  5. First, as a former telephone cust. serv trainer& spvr: ALWAYS have pen& paper, write down agent's name & c.s.#, date, time. Ask where the agent is located, they always give some bsht about not being able to tell, Use EVERY online complaint forum. Post details. Don't just rant. These posts do get to corp. sECONDLY, I'm sick and tired of talking to snitty, arrogant, Phillipinos with snotty little condenSCending attitudes who we are hard to understand because t-mobile has given american jobs to people over seas. Today 9/24/12, "Sandy" hung up on me, NOT ONCE, BUT TWICE. Yes, after waiting for 10 minutes to get someone, she finally answered, and she was a snot, and hung up on me when i asked to speak to a spvr...then when i called back, I got her AGAIN... weee! She was surprised that when i called back, i remembered her name, when I said, "Hi Sandy, You just hung up on me, so now plz get me your spvr", that's when she hung up on me again! i hope that a manager sees this post and fires her! t-mobile, at&t, verizon, all suck in c.s because they give american jobs away. when i Called back after sandy hung up on me twice, i got "Mace" another snotty c.s. agent! who refused to give me their location askinbg me:, "Is THAT really necessary?" (g.d. right it is!!!how else can a customer report Sandy and her location--there probably other "Sandy"s-- so when i said, 'Yes, it is necessary because i'm taking notes." She remarked snidely, "well, i can't give it to you!" So i said, "But you ARE allowed to give me your c.s. (customer service) i.d. number, right? So then she reluctantly gave it to me,...Mace: 1451060 but put me onn hold for 15 minutes.it's time t-mobile c.s. mgmt knew exactly who your c.s. people are who are mishandling your calls. seems t-mobile corp doesn't care enough to have enough spvrs on the floor to cover c.s. problems and to correct probs made... the actual phone service is barely ok and doesnt cover the regions as well as they say thy do & the c.s. with at&t is even worse!!! Dealing with t-mobile and at&t c.s. is a frickn nightmare....and insult... we're paying for this crap? Put americans back to work or stop taking our money...i finaly got thru to someone on the 4th try, and was put on hold for another 10-15 minutes...(each time) I asked for a spvr but got tech support (jonathan 854079) who was a gem! and got the problem fixed, but instead of mace sending me to a spvr...i got jonathan, and since i wanted to correct the problem, i took him up on doing so, but I ALSO wanted to REPORT SANDY , BUT HE COULDN'T DO IT, SO I GOT TRANSFERRED AGAIN!!!, TO "chrisy 854030) who is so hard to understand that it's infuriating... she talks fast and she talks like she's got marbles in her mouth...they don't pronounce the consonants...BUT THE BIG PROBLEM IS MGMT... T MOBILE MGMT, STOCK HOLDERS ARE MAKING WAY TOO MUCH MONEY AND NOT PUTTING ENOUGH INTO HIRING AMERICAN HELP...rIGHT NOW, JONATHAN, A GREAT GUY is still working on fixing the problem...(he's very nice, but.it always takes forever to get thru, and we always get snotty foreigners who can't speak or enunciate or project English in a slow enough pace to be understood . T-MOBLE CUST SERV IS HORRID!!!! THEY ALWAYS HAVE some other bullsht EXCUSe

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  6. T-Mobile customer service is horrible, some of the customer services representatives do not have ethics, they are not proffessional, they are so rude. I have been having a problem with their service/phone (HTC Amaze, 4G)since i purchased this phone. The phone calls get dropped, unable to send/receive text messages, do not get signal and is getting worst. I have been trying to fix the problem but all they do is bump you person to person with out giving you a solution to your problem or trying to help you. Since I have purchase my phone I had to exchange it 7 TIMES and the problem still continues. Today i spoke with Angela, (customer service rep), Tiffany (cancellation dept.) and Michael(SUPERVISOR). These two people have absolutely no ethics. His resolution to fix my problem is 1. Buy another phone which costs $279.00, 2. get a Samsung Blaze because they do not have any more HTC Amaze. When I asked him how else he can help me, becuse the issue is your phone/service, his response was " that is all I can do for you, take either option, we do not manufacture phones here." Despite of being a customer with them for 11 years. My next action to this problem is LEGAL ACTION...
    I am sure they do not want to be in the NEWS for the service or how they are ripping people off.

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    1. I'm having the EXACT same problem as you, except that my phone is a HTC Sensation. I've also been with Tmobile for 11 years and I've been having this problem for over a year!!! Its beyond frustrating when I keep getting the run around.

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    2. I only have one thing to say customer service sucks!!!. A manager hung up on me because he didn't feel like spending time helping me with my problem. I called back to file a complaint. I'm calling corporate to file a formal complaint. Then I'll contact SN attorney. Once I told him I was disabled he hung up. So sad. Training at Tmobile needs much improvement.

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  7. I have been a customer for over 10 years. Since obtaining my Samsung Galaxy S 2- T89 all I have had is problems. The operating system is 2.3.6 and should be 4.0.3- T Mobile talks real nice- but nothing happens. Willing to give me same phone and wants me to down load the new software-even though that is where the problem persists. It's like getting the same defective product again-rather than providing a updated and corrected product. Phone does strange things and I speak to their 611 and customer care specialists almost 3 times per week. Exhausted and certainly unhappy.

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  8. I AM NOT A T-MOBILE CUSTOMER, BUT THEY HAVE A WEB SITE WHERE PEOPLE CAN GO ON LINE AND USE YOUR PERSONAL IMFORMATION TO APPY FOR ANYONE CREDIT AND ALSO PURCHASE T-MOBILE PHONE WITHOUT SHOWING ANY IDENTIFICATION. I HAVE BEEN A VICTIM OF IDENITY THEFT AND IT WAS ALSO PLACED ON MY CREDIT BEREAU INTO COLLECTION WITHOUT ANY OF MY KNOWLEDGE. I HAVE BEEN GIVEN A LETTER, STATING THAT I HAVE BEEN ABSLOVED FROM THESE FINANCIAL RESONSIBILITY, BUT THEY SAY THEY CAN NOT REMOVE IT OFF OF MY CREDIT REPORT. WHY IS THIS SO HARD FOR THEM TO DO, WHEN IT WAS SO SIMPLE FOR THEM TO PUT IT ON THERE. HELLO, I AM THE VICTIM, NOT YOU T-MOBILE. T-MOBILE YOU MAKE IT REALLY EASY FOR PEOPLE TO DO IDENITY THEFT, WITH YOUR NO SHOW PROOF OF INDENITY ON LINE CREDIT APPLICATION AND APPROVAL. SHOW ME MY SIGNATURE WHERE I GAVE YOU MY PERMISSION TO PULL MY CREDIT. IT GOT TO BE A LAW AGAINST THIS POLICY SOMEWHERE.

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  9. I have aspergers syndrome a form of Autism i went 11/9/22
    To a t-mobile store in salem oregon at salem center mall 480 center street NE oregon 97301
    Wen I went to buy my phone at that t-mobile five people were trying to take advantage of me they sold me a phon which I'm keeping! And it was worse than a car csr dealers,ship they sold me a phone without My mother consent the primary account holder. I was traumatized from bullying me into buying the phone.
    I would like to keep the phone but I want them fired. Or reprimanded in any way.
    Thank's again Ryan G McGanty
    The adress is salem center mall 480 center treet NE 97301 downtown salem mall.
    Phon at that t-mobile is 503-581-7321. They. Where not nice thay wher forceful with me ,worse than a car sales man!!! And they ripped me off and stressed me ou.t I didn't know what to do I had five pople harassing so I bout the phone, I just want justice brought hear for me . The phone should of been free I think!!! Never been atacked like that in my life they knew I had aspergers syndrome, but they kept at me anyways! !!!!!!
    Thank-you. Me and my mother have been valid customer since 1990 with t-mobile

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  10. I have been with t-mobile for awhile now and they really need to get their shit stright! im so pissed off at them. I call in to ask questions about them going with metro pcs the cheapest phone carrier you can have I was mad about that to start off with. then before i hang up the lady tells me i can get a free upgrade i said sure why not been with you guys for ever so i did never got a text saying the oreder was in so i called and they said they have no info on me that i upgraded? really are you fucking kiding me right now i have called the 55 times in counting and still nothing. i e-mailed and called and still nothing its a loss cause all these people care about is their next bill and thats it.

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  11. My BBB Complain Filed on : January 2 2013

    Filed by :
    Leonel Abrego
    Anaheim CA 92804

    Filed against :
    T-Mobile
    1201 Menaul Blvd NE Executive Consumer Relations
    Albuquerque NM 87107-1619

    Complaint Description:
    12-30-12 called T-mobile to get tech support on my mobile phone rep told me I quilify for 2 year contract that would give me "unlimited" everything and a new mobile phone.... I was concern of hidden fees and asked the rep to verify for me me.... I asked 3 times same question and awnser was the same "no aditional fee for the mobile phone and you can just go to the T-mobile store to pick it up" accepted 2 year contract... got to the store in 1-2-13 to pick up my device to be told i had to pay 150-250$ in monthly payments, upset called and explain the situation to 4 supervisors and 1 representative... Supervisor by the name "Dany" was rude and unwhilling to ID him self and not wanting to cancel Fraudulent contract, wanted me to call and email AND make paperwork to cancel contract... refused and just wanted "them" to fix it, rep hung up.... Called 1 hour later rep helped me and said no problem to cancel contract after I mentioned I would call corp and complain here, ontop of all the trouble my countract would go back to what it was before even with me wanting to keep same contract, they refused to qualify me for a new mobile device in 2 years (after the plan contract expires) in other words I am to be stuck with a dying phone or a crappy contract, or pay heavily on both with a 2 year contract and 250$ for a phone... I would of been ok if they would of cancel the contract right away after I stated IT WAS FRAUD! Called again to get Corporation Number and was put on hold indefenetly.... I had Singular for 10 years that later became AT&T and never had an issue like this, where I was lied to... and the one time it was a misunderstanding the cancel the contract right then and there.... have had T-mobile for 1 1/2 years and was never treated like this...

    Your Desired Resolution:
    To HONOR what the representative said over the phone before I agreed to a 2 year contract and give me a free mobile phone with my unlimited plan OR: keep my current "Value" plan with unlimited data (with the new 2 year contract) and have me elegible for a new device by the end of my original Contract 6-1-13 and just add the 6 months to my new "Value" 2 year contract. AFTER ALL I AM NOT ASKING FOR SOMETHING THAT WAS NOT OFFERED TO ME! Leonel Abrego

    This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 10 working days to respond to your complaint. You will be notified when the business has responded

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  13. The worst lying customer service I ever encountered

    I will try to make my review short; therefore omitting lots of info. To sum up I went to T-Mobile store to get a prepaid plan with my new unlocked Nexus 4; the best cell I believe I can get these days. T-Mobile sales rep didn’t advise me the address I live in is not covered at all and also areas around it. I was not informed about the $30 new customer plan, which I would get if I would know there are coverage limitations. I could adjust that price. But instead I was sold the $60 prepaid plan, which is a total waste of money while I am not able to use my cell for data almost at all.
    Calling T-Mobile about this issue I was confirmed to get the $30 new customer plan (just few days after original prepaid plan purchase) for the next month. Well, that didn’t happen while T-Mobile changed their tune in the process; but still sold me a $30 prepaid coupon. I was told to wait till my first month expires. I was not being able to switch to the plan, instead I was told by their “customer manager”; who refused to give me his name, to purchase a new phone bundle, which meant to spend another few hundreds of dollars and have my brand new Nexus 4 resting in a drawer. This is not an acceptable solution and a poor unprofessional customer service. T-Mobile customer service lies to their customers just to make a sale, they are careless of their reputation and accusing customers of things they did not do – I was accused of lying, I wish I had recorded the first and second conversation. My last ones are.
    ExecutiveRelations@t-mobile.com will not answer your email unless you email another three T-Mobile addresses complaining about executive relations not answering your email. After that I received an email from ExecutiveResponse and I was also called back that day after I submitted my detailed info to them. I was promised by Lisa Gonzales this issue will be solved within 4 days. Well, it wasn’t while I missed her phone call and she never called back even though I sent email, left a message, and called her many time to no avail. This is a third lie just to get me off their phone.

    AVOID T-Mobile; they do not care about their customers. Verizon is expensive, but at least I was treated by them very well and always with a respect, NOT with T-Mobile.

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  14. Service with T-Mobile is the worst that I have had in my 60 years that I have lived. Dealing with their corporate office was a joke. They have a President that no one can get in touch with. Anyone doing business with T-Mobile would have to be 195% STUPID!! YOU WOUD BE BETTER OFF WITH TWO TIN CANS AND A STRING.

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  15. I have a complaint about a Director of the T-Mobile on Jefferson Road in Albuquerque New Mexico! His name is Adolf Montoya! Very rude, to his employees, and especially to the Cafe employees which is a separate entity and on a contract to work in his call center. He expects free stuff and if he doesn't get his way he has a fit and is trying to get us thrown out!!. Very unprofessional, discriminating and degrading!!! I don't know HOW he is a Director!!!! We are here to work just like anybody else, we don't need Mr. Adolf Montoya to make it harder on us by making false statements about us which his complaints are PETTY!! Our health inspections are nothing but A+'s, but because we don't "Hook him up" with free stuff, he wants to give us a 30 day notice for no reason!!! I'm sure T-Mobile doesn't give freebees to customers, because then there would be no profit. This is a business!!! Be professional and keep your personal issues at home!!!!!

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  16. Many times customers encounter bad service and are quick to contact you. On the contrary, I experience superb customer service from your employee Geraldine. She is a model employee

    I would like to recognize one of your employees (Geraldine) at your North Ave & Clybourn Store -Chicago ( Store #9931) for her superior customer service! I came in the store to report that my phone was stolen and get a phone. dine listened to my needs and offer multiple solutions. I am very impressed that when I asked her if I could transfer to another plan she said yes.

    I have been a loyal T-Mobile customer for years and finally made up my mind to leave and go with your competitor Verizon because I was paying a 100 dollars a month for an unlimited plan that you now offer for 50 dollars a month.

    In September, I visited your Hyde Park location ( manager Shawn Collins) and was disappointed. The sales representatives informed me that I could not go to the 50 dollar plan and kept insisting on me upgrading and buying a 600 dollar phone.
    It seemed like they were too concerned on selling the phones, very slow, and not listening to the customers. We had to wait a long time and our issues still was not resolved, thus the experience was tedious. I wish I would have visted your Clybourn store in September and would have saved 400 dollars.

    We were pleasantly surprised with Geraldine's customer service she was able to transfer my plan and as a result, I will remain a loyal T-Mobile Customer!

    Thank you
    Best Regards,

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  17. I wish I had the sense to read these complaints before I switched from Verizon Wireless. There is a direct relationship between price and service - I am another sucker for leaving a good carrier for a "great deal" offered by a big looser. T-Mobile should be investigated by the FCC.

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  18. Same with me. I cancelled my pre paid service with T-Mobile and was told they do not give refunds on unused portions of pre paid accounts. I am in the process of filling an online complaint with the Federal Trade Commission. I suggest you do the same. Here's the link. https://www.ftccomplaintassistant.gov/Company#crnt

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