Samsung USA Corporate Office Headquarters HQ

Samsung Electronics USA Corporate Office Headquarters HQ
105 Challenger Road Ridgefield Park,
New Jersey 07660
Corporate Phone Number: 1-973-601-6000
Fax Number: 1-973-601-6001
Customer Service 800 Phone Number: 1-800-726-7864

86 comments:

  1. is it bad for my samsung i900 omnia to format through the commputert without blocking the my phone?? is it true that once you hard reset your samsung i900 omnia while simcard on it you can't unlock your phone and only samsung shop can unlocked it??

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  2. Samsung does not cover any problems with accidental events to your equipment. That is shame. Plus they give you the run around when you are trying to get in touch with someone who can help you. This system needs help. I can say buying a warranty for any Samsung equipment is useless. Don't buy their products.

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    1. I purchased a Samsung 40 inch LED 3d smart TV May 22, 2012 and now it has a line across the bottom and was told the panel needs to be replaced whaich Samsung refused to pay or replace. TV should have lased longer than it had. Never again will i buy anything made by Samsung.

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    2. I purchased a Samsung Washer and Dryer, Do not ever buy Samsung products unless you want to replace it in less than two years. Customer Service is an absolute joke. They retract everything and WILL NEVER stand behind a product they sell. I agree we should boycott them. Never again will I purchase a Samsung!

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    3. I, too, purchased my last Samsung product. I was suckered into an Extended Warranty plan and needed help. I was bounced around from person to person and was told an "expert" would call within 24-48hrs. No one did. The product looks great, but the reliability, service and response is less than poor. No more Samsung for this business......!

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  3. DON'T EVER BUY SAMSUNG PRODUCTS! THEY BRAKE DOWN EASY, AND THE CUSTOMER SERVICE IS POOR VERY POOR!! THEY DON'T CARE ABOUT THEIR CUSTOMERS PROBLEMS WITH THEIR PRODUCTS!!! THEIR A BIG RIP OFF!!!! PEOPLE SHOULD BOYCOTT THEIR PRODUCTS!!!!

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    1. That the true. Their product are easy to beak, and they charge you a whole lots to get it fix. Once you get it fix one year later is it no used anymore. That how they take your money.

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    2. OH Yes - They do not stand behind their products and if you try to get them to fix a product (Over the range microwave) they say they will - but they give you the run around - they are terrible. Will never buy Samsung again.

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    3. Never buy Samsung again - terrible company.

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    4. i agree ,i have a 3 year old ref. and have a couple of problems they will not fix unless i pay a lot.

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    5. The plastic in my refrigarator completely broke apart with normal use over a 2 year period. No help from Samsung support, They don't care about customers after the purchase

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    6. Yes I will never ever buy anything with Samsun name on it. Their customer service is rude and most don't know how to operate their products.
      One will tell you how to do something and it works, and next one will tell you it is impossible and you didn't do it.
      I will end up throwing this less than a year old TV in the trash!

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    7. How true and I learned the hard way by buying their junk.

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  4. I never think the Sumsung will make me never buy their products. VERY , VERY POOR CUSTOMER SERVICE, BIROCRACY, YES , PLEASE DO NOR BUY THEYR PRODUCT. YOU GONE REGRET

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  5. MAYBE YOU ALL NEED A GOOD ENGLISH CLASS- NOT A TOY PHONE= EMBARASSING TO BE A HUMAN WITH MORONS LIKE YOU AROUND

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    1. It could be you are the Moron or an employee of SAMSUNG.

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    2. no no he is maron employee of samsung

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  6. Samsung does not stand behind their products. We purchased a Ssamsung front loader a little under 3years ago. We have had nothing but problems. So far we have replaced the soap dispenser valve twice, the struts had to be replaced because it was so out of balance it was scratching the glass door when it would spin, and just recently in July 2012 we had to replace the water pump the door gasket because it was leaking. We were hopeful that would be the final problem but within a week it was leaking again. This was one of their top of the line models. I have tried talking to customer service only to be told there is nothing they can do. I have tried to go up the chain of commande but they will not even let you speak to their supervisors. Extremely poor customer service I will never again buy a Samsung product. The last customer service representative I spoke to was named Kenneth he would not let me speak to anyone above him and told me the name of the CEO DAVID CHOI. I doubt mister Choi ever reads our comments or knows how incompetent and rude his customer services department is. The first person I spoke to was Restachia, then Angela and then Kenneth. If mister Choi reads any of these comments he should see to it that these individuals or fired they or absoultely useless. SAMSUNG IS OVERPRICED JUNK THAT I WILL NEVER SPEND MY HARD EARNED MONEY AGAIN. However I do intend to spend my days at Lowes, Sears and any other store that sells Samsung and let any potential customer know not to spend their money on Samsung. I am retired and have plenty of time to talk to a lot of people

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    1. This story sounds alot like mine...I was just online looking on who to call for our Refrigerator. We have had it for 3yrs the 1st two times it broke Sears came out to fix it after it spoiled all of our food. Now it has broken again but no more warranty. Was hoping to get help from Samsung but I guess not after reading these comments. I will NEVER purchase a samsung product again. Thank you for your post.

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    2. I too went to Lowe's where we purchased our refridgerator, and while waiting to talk to the manager, told a lady who was looking at Samsung refridgerators my story, and not to buy Samsung. (My story is entered in comments further down).

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    3. me and my wife purchased a samsung 57 inch hi def 1080p L E D television 3 YRS ago a week after purchase the board in front of the TV went bad then last year the main board went bad then two months ago it was repaired again two days ago it broke down again this was was a very expensive tv i will never buy there junk again im done i recommend to any one if you by anything but this junk this tv is now going in the trash being fixed 4 times is enough

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    4. Major problem with Samsung fridge. Customer service was no help at all even under warranty. Now 3 years later the exact same problem with the freezer frosting over exists. Sick and tired of replacing the gasket and having the same problem each year. Customer service refused to replace this lemon even before warranty expired. Now of course NO longer under warranty can do nothing. DO NOT PURCHASE SAMSUNG FRIDGE. Customer service stinks.

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    5. Wow, I saw I was mistaking Samsung products until I saw all this comments, I'm with all this bad reviews, customer service people are bad, supervisors are worst, I don't know who teach them how to deal with customers. I'm writing a letter to headquarters about their bad service but probably will end in the trash. I'll send copy to "BBB". Mrs. Jeanne Moos or someone at "CNN" should read this comments and bring it to public.

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    6. I feel with the all the reviewers out there. You can by the phone with your own risk. Because Samsung Support is not really helpful at least not as much as Apple thats a fact. I live in NYC and we do have 24/7 Apple stores and they are there to help but Samsung call them send them they will get back to you and then your words vs. theirs and then you ask to talk to supervisor Sabrina stacl2028 picks up. Nothing changes no one really listens. I am a tech myself. I sent my phone to fix its charging problem their response we need to change touch screen and it is not under warranty pls pay $161.21 or we will not fix it at all. Good Luck out there!

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    7. Forget about the BBB, they are no help at all. In Dec. I purchased a Samsung 60"TV through Digital River Inc. in Minnesota. It was shipped to Ft. Worth Texas and it was free shipping and set up. Since my son's home was not finished on time, it was delivered and set up in his home last month. Because his cable was not yet hooked up in his new home, it was a week before he plugged it in only to find that it had a starburst in the inner screen. American Express paid DRI almost $1000.00 for the TV. Samsung sent one of their paid service providers and they said that it appeared to have been damaged. /Samsung has a 1 yr warranty on their TV's but they have refused to refund our money or repair the set or replace it. DRI blamed the shipper, the shipper blamed Samsung and
      Samsung says they don't warranty for damaged goods. Their was no damage on the box and the warranty was only 5 months old. BBB contacted DRI and they said that although they advertise as a register Samsung direct dealer that they only assist companies in selling their products. No help from DRI, Samsung or the shipping co. Samsung's warranty is not worth the paper that it is written on and DRI is guilty of false advertising. The BBB in Minnesota where DRI is located has DRI rated as an A+ company. What a joke.
      Be careful when ordering from out of state. You will be disappointed in Digital River Inc. They are a fraud and probably sent the damaged TV, knowing that they would never have to deal with someone from Texas because of the cost of a lawsuit. Who do you go to when everyone blames everyone else?": $1000.00 is a lot of money for a Police Office like me to spend and have nothing in return. My son is an attorney in Texas and plans on filing a lawsuit against Samsung for a defective product. Please stay away from all Samsung products. They do not stand behind their junk. I think that DRI and Samsung are engaged in illegal consumer fraud but what do you think that the feds would do? Right. Nothing...............Anyone have any ideas or similar experiences?:

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  7. I have been stuck with the Samsung Intercept phone for almost 2 years. It's so aggrivating to be stuck with such a slow almost unusable phone. With no help from Sprint on the matter. I have been waiting for this day to come where I can change my service and get them where it hurts. So you might say why not get another phone? The answer is if you are required to sign a 2 year contract the phone should last that long. 1 month after I got it I was having update issues. What's really upsetting is I bought 3 phones for me and my 2 sons 1 son already paid the upgrade cost and got a different phone. Surpisingly he got the Samsung Galaxy S II we'll see how long this lasts. I guess what is aggrivating is while I am getting ready to purchase a new phone. I still see the Samsung Intercept still on the market. I know this wasn't an isolated incedent so why would you not protect your name and put out only good products. Couldn't you send what ever remaining stock you have to minor league hockey teams to be used as pucks or how about for door stops at your corporate offices. In these times of tough economics 1 person not buying your product won't hurt you and me not renewing my contract with Sprint won't hurt them either. Just remember it starts with 1 unsatisfied customer and gets bigger and bigger until no one wants your products.

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    1. Samsung is not honoring its warranty on the Galaxy S II. If I go to the trouble of taking them to court, it will be a class action since so many other thousands of people are having this exact shoddy workmanship issue!! Shame on you Samsung for not living up to your agreement and for deleting this criticism. Ticket Number: 4116670940 "Charging paused. Voltage too high."

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    2. Please sue those Ignorant Bastards!

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    3. You can put on the lise for class action. They have nothing but junk as I found out the hard way.

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    4. Add me to the lists on a $1000.00 TV set up by their dealer and didn't work at all. Too much to repair. Have 9 months left on warranty and they won't honor it. Lynn Austin Bossier City La. 71112 alynn.austin@gmail.com

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  8. do not buy the samsung galaaxy s3. It is a complete piece of sh=t. Battery charging sucks. Does not connect to wifi properly. The phone freezes. Many issues. Flagship phone my ass. First smartphone and last i will ever purchase through samsung, and that includes any other samsung product. Did I mention this is my 2nd galaxy s3 in a matter of a month in a half. customer service is terrible. I think a representative was pretending to be a supervisor. No wonder they lost a lawsuit to apple. I should have waited for the iphone 5. Samsung you can eat my hairy ass, and you can bet I will reccommend to all I know, never to buy any of your products.

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    1. That the true. Their product are easy to beak, and they charge you a whole lots to get it fix. Once you get it fix one year later is it no used anymore. That how they take your money.

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  9. Samsung product are easy to beak,and it is shit and they charge you a whole lots to get it fix. Once you get it fix one year later is it no used anymore. That how they take your money...Samsung is a rip off!!!!!!!!!!!!!

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  10. September 24, 2012

    Mr. Yangkyu Kim
    - Chief Executive, North America
    Dr. Oh-Hyun Kwnon
    - Chief Executive, Head Office
    Samsung Electronics, Ridgefield Park, NJ 07660


    Gentlemen,

    My wife, XXX, has been nominated to an Executive level for a well-known healthcare provider, 18 months ago, and moved to YYY where she bought a house. Being a great fan of Samsung’s products, she bought her fridge, stove, dishwasher and television set. In July, 14 months after her purchase, we noticed two problems with the fridge: the ice maker was not working anymore and the display panel was not corresponding to precise numbers.

    We called your Service Department for instructions. The staff was very cooperative, but, unfortunately, the advices did not produce any changes. So, we were told to get in touch with Lakes Electronics in Fort Lauderdale, Florida. A meeting was fixed with the understanding that we were paying $89. for the visit plus the cost of any replacement parts.

    On the said visit, the representative gave us an estimate of about $400. for replacing the panel and $115. for the ice maker. We declined the cost for the panel, but wanted, of course, having an ice making in function. He did not have the ice maker with him. He told us to make sure to call back for another appointment, within three months, to avoid paying again the $89,

    As we were leaving for holidays, the day after July 4th, which is a Holiday, as you know, we call Lakes Electronics, at the end of July, but was told that the representative could not be available before 10 days.
    My wife can not be at home on weekdays…..and I have to be in Florida to take care of our other house.

    So, at the end of August, we finally made an appointment, but the arrogant and non-professional person at Lakes Electronics, insisted that we pay another $89. After several arguments, someone decided to skip the $89, but obliged us to pay $36.. for installation, plus the ice maker part of $122.

    I am quite surprised, because of the reputation of Samsung, that suddenly, after only 14 months, the ice-maker and the display panel do not function. We have a 15 year fridge in Florida and still having ice. No use to mention that we have now a different opinion about Samsung products, and we will surely share our experience with our friends, contacts and families. In addition, we suggest you find another company for repair, because Lakes Electronics, does not help you at all.

    An extremely disappointed customer.

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    1. I have had nothing but trouble with Samsung products. It doesn't make any difference if you buy their products from a big box store or a local appliance store they do stand behind their merchandise. I know they do not care but if enough people boycott them and pass on the word about their service maybe just maybe we might get their attention. My plans are to put my Samsung washing machine that has given me nothing but problems on a trailer with a big lemon sign on it and tow it around every were I go. Hopefully this will let people know they sell high priced JUNK.

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    2. samsung has no tech support,the onlyinfo you get is from customer service,very limited,they have flooded the market with there goods with no tech support,boyccot them tell your friends not to buy there products.The company lacks integridy.

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    3. We can tear them down brick by brick.

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    4. If anyone is interested in filing a class action lawsuit. ..please send your email and complaint to allinpub2010@gmail.com
      I have also been a victim of this companies violation of consumer rights!

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    5. If anyone is interested in filing a class action lawsuit. ..please send your email and complaint to allinpub2010@gmail.com
      I have also been a victim of this companies violation of consumer rights!

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    6. Lynn Austin, Bossier City, La. 71112 alynn.austin@gmail.com

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  11. I totally agree with all comments. I purchased a Samsung 32 inch TV. i had to deliver it myself for repairs. The customer Service is horrble and unsatisfactory. In addition,the tv was returned from repair completely damaged.
    I have sent all documents requested and their reply is they have not received it. What a JOKE. Again, Samsung are rip offs. They should be taken to court and boycotted.

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  12. I wish I had read these comments before we bought our Samsung refridgerator two years ago. Over the summer, the ice maker in freezer drawer was yanked apart from opening the drawer. Before we got around to fixing that part, I noticed leakage of water on the floor, and on the floor of the drawer. Soon after, the fridge quit working completely. On August 28th, I had a repairman arrive to fix it. The back computer panel had shorted out. He ordered parts. Returned a week later to replace parts. The back panel was replaced, but the Samsung company had sent the wrong ice maker parts. Meanwhile, the fridge still wouldn't work, because it turned out that the front display panel was also shorted out. The repairman ordered the needed parts. Through Sept. Samsung gave shipping dates for the display panel part four different times, and each time it was postponed. I called Samsung headquarters in New Jersey. They told me their parts were handled by the JMJ Company. Gave me the phone #. I called the JMJ company, asking if they could tell me what's happening with the part. They said they needed the order #. I called my appliance repair service, and told them. They called the distributor, who called JMJ. Aparently the part was on back order from South Korea. My husband called Samsung Hdqtrs and talked to a public relations exectutive. He claimed ther was nothing he could do. He told us to use a Samsung authorized repair service. We didn't see the point in doing this. We just need a part. I called Lowe's , where we bought the appliance, and talked to the manager of appliances. He said he'd call their parts department to see if they can get it. I let him know that we were told the part was backordered. He said that usually means they are not manufacturing that part at this time. Into October we were given another ship date, but again no part. The week of Oct. 8th, we were told that the distributor had the part, and was shipping it to our repair service by UPS. Apparently it got lost in transit. No part. Week of Oct. 15th, again the distributor had another they could send. Our repair service said it would arrive on Monday (in 3 days). We even got a date set for the repair to happen ( was to be today). I got a call this morning; the part was not in the shipment received. The distributor claimed that they shipped it, but it wasn't there! The saga goes on. It has been 8 weeks now since I first called in a repair service. What do I do!!!? Spread the word that Samsung has extremely poor customer service on their products. Our repair service had told me that they run into such problems with Samsung all the time. I told the appliance manager at Lowe's the whole story and said if they are to sell Samsung products, they need to tell customers up front about customer service with Samsung. Customers have the right to know! We will be reporting our problem to our state Attorney General, and I highly recommend that anyone having problems with Samsung do the same. Make your voices heard!

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  13. Well i was at mall in arlington tx on cooper street at 1.45 pm and got harass by 2 manacops hat told me that i had to leave samsung place there just over a personnthat workat samsung place callme lier on something ask me abouti saw you other day inquire on isaid i never made a christmas card at the stand so i said are call me a lier so he went ask about how many time we can enter to went can win phone on black friday butwent he can back look like he told his manager something so manager call mall cop to talk to and arlington police was there also just just becase some stupid argue i got kick out there and i thing that very nasty haresment and very ibad i want speak to big head corp people about this i,m done with this shit not by far

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  14. I NEED SAMSUNG CORPORATE OFFICE EMAIL ADDRESS.

    THANKS.

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  15. HELLO I'M TAKING THE TIME OUT OF MY BUSY DAY AS A LAW ENFORCEMENT OFFICER TO
    WRITE AND TO TELL YOU THAT I'M TOTALLY DISGUSTED WITH THE CUSTOMER SERVICE I'VE
    RECEIVED AND THE TECH. SUPPORT I HAVE GOTTEN OR SHOULD I SAY HAVE NOT RECEIVED.
    I PURCHASED LIKE A FOOL 3 DVD PLAYER MODEL NUMBER BD-C6500 AND A 55' TV AND I
    HAVE COMPLAINTS GOING BACK TO 7/2010 WHEN I TOLD THEM THAT IT DOESN'T PLAY BLUE
    RAY MOVIES AND I WAS TOLD TO DOWN LOAD THE FIRM WARE WHICH I DID AND HAD A DVD
    SENT TO MY HOUSE AND MONTHS LATER STILL NO MOVIES AND CALLED AGAIN AND TOLD
    THE SAME THING DOWN LOAD THE FIRM WARE WHICH I DID AND STILL NO MOVIES. I BEEN
    BUYING MOVIES WITH THE HOPE WITH THE DOWN LOADS IT MIGHT WORK AND NOW I JUST GOT
    A BRAND NEW MOVIE AND THE SAME THING NO MOVIE . SO THIS HAS BEEN A PROBLEM FOR
    YEARS AND AT NO TIME WAS THE OPTION GIVEN TO ME TO SEND IT IN TO BE LOOKED AT .
    AND TODAY 12/19 I GET MARK F. NUMBER 86031 WHO TREATED ME WITH A TOTAL LACK OF
    RESPECT AND CARE AS A CUSTOMER WHO HAS SPENT GOOD MONEY ON YOUR PRODUCT. I AM
    SAD TO SAY I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN IF THIS IS HOW I GET
    TREATED

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  16. INDIA SAMSUNG. This is not to seek SAMSUNG reply but to make people aware of its unfair trade practices. I purchased a Tv worth Rs 50,000. SAMSUNG dealer promised to deliver a set of complimentary DVD at a later date, but did not. Wrote to SAMSUNG CEO, who asked me to furnish copy of bill that I submitted: firstly SAMSUNG CEO tells the set is out of stock; then he says this will take 20 working days; finally he says I am not entitled for the gift.

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  17. I remodeled my kitchen and purchased an over the range microwave. The first time I used the baked potato sensor cooking feature, it cooked the potato and it caught the potato on fire and quit working. It has been out for service since mid October, 2012. The authorized repair center tells me that Samsung is giving them the run-around. I will not purchase another samsung product.

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  18. LIKE ALL OF YOU, I purchased a 46" T.V. about 3 1/2 years and every year something goes out on this set, i am now waiting for the repair man to get back to me, on the newest problem and the cost, it would probably be cheaper just go buy a new one, of course not a SAMSUNG!!! CUSTOMER SERVICE IS NOT A OPTION BECAUSE THEY HAVE A PRE WRITTEN SCRIPT, "I'M SORRY YOUR 1 YEAR WARRENTY HAS EXPIRED, AS WELL AS YOUR EXTENDED WARRANTY,SO THERE IS NOTHING WE CAN DO FOR YOU, ANY REPAIRS WILL BE YOUR RESPONSIBILITY!" we would get more emotion if we were to be connected a computer! how sad is that? I do agree everyone needs to voice our concerns to OUR elected public officals, and to the BB Please boycott SAMSUNG!!!!!

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    1. I am having the same exact issue you are having.

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  19. If I knew that samsung had all these complaints n problems before hand I would of never purchased a android phone from them. I DO NOT IN COURAGE ANYONE TO BUY ANY TYPE OF PRODUCT FROM THEM. This a worst company ever, then when you call about your product one day they tell you that they have it n another day they don't have it really. I'm trying to get in touch w the corporate headquaters

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  20. Very poor fefrigator, The plastic insides won't support the necessary weight. Samsung support is no help. You would expect a major appliance to last more then a year.

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  21. Seriously, this will be my last Samsung purchase. If you are reading these posts please make sure you select another brand. Samsung does not deserve your money.

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  22. You know there is trouble in river city when you dial the US Corporate phone number and all you get is a busy signal. I am missing my remote for a LED TV and it has been over a month now and all Executive Relations can tell me is that it is in "PROCESS". You would think that at this point in time, They would send a person out to the floor, get the remote, and FEDX it to me so I could enjoy the LED TV. Have you ever tried to watch TV today without a remote?

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  23. Never again will I purchase ANY Samsung product!! I bought a 46" Samsung TV 3.5 years ago, and the screen had to be replaced twice. I explain to customer support my repeated issues of the same part, but they refused to help me in any way! Samsung has the most TERRIBLE customer service of any company I know!!
    I actually work in electronic sales (TV's, stereos, etc.), and I am educating, and informing all of my customers and friends to never ever by a Samsung product of any type - no matter what!!!!
    They are just another big corporate company consumed with greed, and they have absolutely no compassion or concerns for their customers, or the consumer in general. Please, please, please, for your own good, do not ever buy any Samsung products!!!!

    April 11, 2013
    -by Timothy Morton

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  24. Never buy a Samsung Product Again!!! Please Let the world know.

    ALERT!!! SAMSUN ARE SELLING DEFECTED GALAXY NOTE II AND OTHER PRODUCTS IN USA.

    I sent my Galexy Note II back to them for repair 3 times. They have the worst customer service and bad products. They also lied on the tracking notes, hung you up on the phone when they cant solve the problem on the phone and said the line got cut off... when you ask for supervisor, they always said he/or she was the supervisor.

    I hope everone had the same bad experience, please file a complaint with US consumer protection agency. Samsung glaxy note defected products should be banned in USA!!!!!.

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  25. All I want is the telephone number to get in touch with the VP Chief Marketing Officer. They claimthey only have the one 800# and that that they can't find the name ofe the VP CMO. I have tried every tick in the book and all I get is put on busy , only to be told they don't know who he is or how to contact him.

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  26. Hi,

    This is the second time I'm escalating this issue and there seems to be no response from Samsung teams... This is absolutely frustrating and ridiculous... After 11 days of waiting when I called lakes electronics today they are still not sure when they will receive the part and when they will be able to send a technician to my place to help. Is this what Samsung service is all about... I was speaking to Jen after that and as per the process she explained I need to continue to wait for 14 working days before my case can be put up for "Repair Delay Review"... and even then there are no guarantees that my issue will be resolved... your customer service is a joke... and How non customer focused is that... And you guys call yourself an global organization ... which again seems to be a joke... I don't think Samsung has the basic courtesy to acknowledge a customer issue so don't know why I'm even bothered to write this... And my tv is a 8 month old TV...good luck to me...I'm stuck with Samsung

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  27. Samsung is a very conny company. I think they make bad products that way they can break down easily and make people keep buying new ones from them. Their customer service is terrible.

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  28. Samsung products are not only poor but also dangerous. I bought my son a 40 in led tv for Christmas 2012. In august 2013 he returned from vacation, turned the tv on and smelled something burning. As he was checking the odor the unit caught fire near the on / off control. the unit was still under the manufacture warranty. I called CS. They have the worst CS dept I ever dealt with. They won't you give you a supervisor or let you talk to any other department. It's been over a month and over 16 hours of arguing over the phone and they still have not replaced the tv. The tech who came to look at it spent all of one minute. He plugged the tv in, turned it on and stated the customer caused the problem and he could not fix it. I called CS and they said they would not replace the tv. I e mailed the president and got no reply. A week later I received an email saying the tv will be replaced but I'm still waiting. Samsung has poor products, CS and tech service.

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  29. I have to tell you how EXTREMELY disappointed I am with Samsung's customer service.
    We have a Samsung washer and dryer that we just bought less than a year ago. This past June, the washer became defective and caused a serious leak which has in turn ruined our floor covering. The problem is that our washer & dryer are in an area of our kitchen, so not only did the leak ruin the floor around the washer / dryer, but also a major part of our kitchen area.
    Long story short, and believe me it is LONNNNNG story, we were promised by 2 repairmen, and our sales person that our floor would be replaced by Samsung. At that time I was singing the praises of Samsung, so impressed on their customer satisfaction. I am definitely not singing the praises of Samsung anymore. As a matter of fact I tell everyone in our family, every one of our friends, everyone that I work with, every one we know at church, I post it on my FB page, I post it on Twitter, I post it on Instagram....DO NOT BUY A SAMSUNG!! Why, you ask? Well we were asked to submit pics of the damage by email, as well as an estimate of repair and replacement, of which we did. 1 month went by and we had received no word on what was going to happen, so we started calling Samsung, A LOT, I cant even tell you how many phone calls we have made, but it is a ton. Each time we were either told that it was in the hands of Samsung's Insurance company, it was in the hands of the "Executive Customer Relations Dept" or it was being dealt with at the "Corporate Office". We finally became so frustrated that the people we were calling finally told us that they were just a call center and could only document calls. Supposedly our case was being worked on by our "Exec Customer Relation Specialist" whose name is Josh. Just to give you a heads up, JOSH IS WORTHLESS!!! If there even is a real Josh. Never would he speak with us, email us, even acknowledged that we existed.
    Meanwhile, yes, it has NOW BEEN AT LEAST 3 MONTHS, our subfloor is completely breaking up under our floor covering to the point that you can feel it when you walk, our floor looks awful from all the water damage, and WE NOW HAVE A SERIOUS MOLD PROBLEM!! The mold problem makes me seriously pissed off as we have small children and as you may or may not know, mold can CAUSE SERIOUS HEALTH ISSUES!!
    Last week we received a letter from a Senior Claim Examiner (Gary P Korner) from the BroadsPire Company, thinking we may be getting somewhere, HA! I'm convinced this is one more of your lame strategies to put us off!!! We have tried calling numerous times, left messages, and guess what?? you guessed it! STILL NO RESPONSE
    THIS IS ABSOLUTELY RIDICULOUS PEOPLE!!! DO YOU NOT HAVE ANY IDEA WHAT CUSTOMER SERVICE IS ABOUT??? MY QUEST TO SPREAD THE WORD ABOUT HOW BAD SAMSUNG SUCKS, HAS ONLY JUST BEGUN!!
    Oh, and by the way....our washing machine has never worked the same as before it was worked on....twice.

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    1. Please spread the word to everyone. I will. They would not honor a 1 yr. warranty on a $1000.00 TV. I am going to sue them even if I have to do it in New Jersey. We all need to file a class action. They SUCK

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  30. My daughter purchased a Samsung washer and has had nothing but trouble with it from the beginning. The repair person doesn't know what to do to fix it and has been out numerous times. She borrowed another washer from a friend in order to do laundry and the machines sit side by side. I think she should video this and put it on the internet for all to see. Why would anybody buy something from a country who doesn't want anything from the U.S. except money and the lives of our young men in case of attack.

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  31. The customer service is worse than terrible. We have tried to have our washer repaired for 3 weeks and have gotten no where. A service man came today, took pictures and said he would have to have work approval from the company and it would be another week, maybe two, after he ordered the part. We have been told we do not have a guarantee on our washer. We do and it is good till April of 2014. We were told there were no repairmen in this area, we have located 3. It is a broken door latch on a front load washer and this is the second time it was repaired. We have been on the phone daily and on hold 90% of that time. Enough! I would never recommend Samsung and I will never buy another of their products.

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  32. I want you to know you aren't the only one. I have kept a list of who I talked to and when. It has been weeks! I have talked to Christian, Emma, Rafael, Quay, Lakeisha, Hannah, Russell, Amy, Murna, Elizabeth, Richard, Gary, Best Service Repair, Big Sandy Service Repair. I wash on average 3 loads of clothes a day. That's 84 loads of wash piling up in my wash room if it only was a month! I would only recommend Samsung to my worst enemy. My washer still isn't repaired. I have no hope of it being repaired anytime soon.

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  33. I am the same person that post the October 31st complaint and the second one to person whose daughter was having problems with service. We are keeping a log of who we talked to. See above. No one knows what can be done, just get put on hold or transferred to someone else. It has been over a month now with daily calls for help. I like the washer & dryer but I will never buy another Samsung product and beg anyone considering it not to. This is a very uncaring company. Imagine a 3 person family trying to keep up with wash. I am going to ask family to let me wash clothes there. I certainly am not going to have my own washer for "at least 7 to 10 days". Really fed up.

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  34. Wow...same here....I wish I had read the posts before purchasing my washer and dryer set. The dryer - no problem! The washer - 3 service calls under manufacturers warranty, and have made my 1st call under the 5-year extended warranty that I'm glad that I purchased. I cannot seem to get through the circle of customer service calls to get a service call placed! Finally - after 3 calls to HH Gregg, 7-8 calls to the 800-284-7344 number, 7-8 calls to the 866-856-0212 number over the course of 3 weeks, I demanded a name and number of someone that doesn't have an 800# to contact me. I have just set up the 4th service call - different problem. This is a piece of junk! I feel compelled to put my washer on a truck and set it in front of their corporate offices in NJ and let them know (expletives not withheld) exactly what kind of crap they are producing.

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  35. { also agree with Samsung being junk. 4 years ago my wife and I purchased a washer and dryer set for over 2,000 dollars. We have had the dryer repaired twice. This time sevice came out and proceeded to inform me that parts are no longer available. Called another tech and he took one look at the dryer and said , I will not even look at at this piece of junk and walked out of the door. So bad he didn dot even charge us for the service call.

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  36. We purchased all new kitchen appliances in Sept. 2012. Because of the high ratings on the Samsung refrigerators, we unfortunately purchased one instead of GE. All other appliances we purchased were GE. No problems ever with them. After only 15 months, the freezer suddenly shut down on Dec. 24th, then a week later (while we were waiting on replacement parts) the entire fridge shut down. Just in time for the holidays. We proceeded to pull out a tiny dorm style fridge out of the garage to get us through for what we thought would be a few days.The service company came out a week later and replaced the mother board which is basically the 'brain' of the fridge...no use, just didn't work. We obviously have a lemon. Same issues with lack of customer service...the right hand doesn't know what the left hand is doing...every call the issues had to be restated over and over, with no resolution, no follow up, no call back. Finally after 3 weeks, we were told that we would be getting either a replacement or a refund, would find out in 3 days or so from that day. Again, no call back. When following up to see what the hold up was, we were told that the request was denied and the case was closed?!?!? As if today, we still have no fridge. Called back today, got directions from a Samsung customer service rep telling us to now send in all documentation,before any decision can be made. It has been a month without our fridge. NEVER will purchase ANY ITEM from Samsung again, ever. A true disaster in (lack of) customer service, and it is shocking that their products can be so highly rated with no customer support to back them up.

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  37. I love your products and services but in Mexico we have not technical appropriate support in any of your devices, of course I cannot complain about the kind attentions to emails or calls.
    4 years ago I got a beautiful washer machine SAMSUNG type WM1245A, 12kg laundry machine, excellent machine, but when it was installed they broke a small outlet water internally and since the very beginning I cannot use this device for drying, I been waiting for 4 years to get the spare parts from authorized distributor and never arrive, Now I call but guarantee expires and services is not responsible for this little delay.
    2 Years ago I got a Blue Ray player model BD-D5300, serial no. ZS3F6CIB307374F, beautiful and nice device not complain about functions. But 2 months ago I receive a message to actualize my firmware trough internet, I follow the rules which are very easy and installed the new actualization, but now, is not possible to see any picture but only Blu-ray, not DVd not anything else. I call service center in USA they told me not attending problems for México, in México they told me the device is damaged out of guarantee. I only request to give me back or send me the address for the original firmware software installed, I can install back by myself.
    Of course I been calling and sending letters to fix this little problems but never right action, but very kind and respectfully attention.
    I like Samsung products and I have not complained about them, but technical service is very bad whenever and wherever I talk to. Maybe you have an address to technically solve my technical problems with Samsung products?
    Kind regard s for your attention:
    MSc Roman Ramirez Najera
    roman at tridenteelectronica.com
    roman at hotmail.com

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  38. Samsung Sucks! I will NEVER purchase or recommend anything they make. They DO NOT stand behind their products. They LIE and tell me yes its in the mail be patient over and over and over. When I get the 4 th email of LIES they tell me to call and speak with someone. I call they put me on hold 4 mins and hang up on me! I call again abd spend 25 mins repeating the aane thing over that was in the first phone call Jan 14, 2014 and the 4 emails! After all that I get told that it was all Bull $hit and they dont honor those requests in the first place! DISHONEST, DISRESPECTFUL, LIARS, NO CUSTOMER SERVICE, SCRIPTS READ BY MINIMUM WAGE WORKERS!
    DO NOT BUY anything samsung! YOU WILL BE SORRY AND THEY DON'T CARE. "sam sung all the way to bank after he got my money by ripping me off"

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  39. Hello,
    With the amount of fake samsung S4 all over I feel so insecure with mine.. I got a used samsung s4 from a friend in Africa with IMEI 351612061325350/01 and I'll like to confirm if its original or a replica.. I tried registering the product, but I was told its been registered already.. I just want to be sure I have not been scammed.. My email is kadri36@yahoo.com.. Thanks

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  40. Hello, My name is Joshua Smith. I own a Galaxy Note 2. on Feb 25th 2014, My device wouldn't power up nor would it connect to the charger. When attempting to power up it would freeze on the complete device name "Samsung Galaxy Note 2" when attempting to power up it would freeze with the battery symbol with a circle in the middle, nothing more. I called samsung on the on the matter. I spoke with a Lady in your Philippine Call Center who i informed on the matter. she indicated to me that she would sent me all the information required for me to ship my device to the service center in Plano, TX. I only received an email with my ticket number. I followed the instructions on the in the email. I then proceeded to ship the device to the location, but did not do so until the 27th of Feb 2014. (No tracking Label was sent to me within that time frame either, and i only received one email as well)

    On March 4th 2013, I received a call from a rep, who left a voice mail asking if i am still looking to send my device back, which highly confused me since it should have been received already. I spoke to a gentle by the name of Jonathan @ the Dallas, TX Location (ID #: STAFL2011, in Advanced support). The gentleman informed me that there is no tracking number that was created for my shipment and then went and created one (on 3/4/14). and told me that i need to contact UPS on the matter. I informed the gentlemen, if i contact UPS how am i suppose to identify the package with my device without a tracking number. He informed me he was going to place me on a brief hold as it is late and see what he can do. That was an about an hr and 10 min into the call. He also stated he was doing a claim on my package too. Im writing you this email 3hrs and 12min into the call ( Still on hold).

    I called the support line on another phone to see if i can get additional info and opinion on the matter. I was then connected to a "Supervisor" as she stated by the name of Sabrina in the Colorado Location (ID #: STACL2028) who was very rude and unprofessional. She would cut me off as i am in mid sentence on a question that she asked me or when i was explaining the situation on what i went through. Sabrina then asked me how did i ship the device i informed her UPS as instructed and i attached to the box with my device in it with the ticket number and wrote the RMA number on 2 sides of the box. she informed me that the rep sent me the wrong info for shipment. She then put me on hold and came back stating that i need to CONTACT UPS on the matter as i was explaining tpo her or trying that is, on how am i suppose to ref anything or put a stop to a shipment as she said, without a tracking number. in mid sentence, once more, cut proceeded to talk and from what i could gather she was disconnected the call and hung up on me.

    This is highly unprofessional for your customer to be informed to hold for over 2hrs as the Rep see what they can do as of today and the line disconnects, as well as speaking with a unqualified and rude CSR Supervisor. Not to mention the the Rep who emailed me the wrong information for the device to be delivered/sent. I spent a large amount of money for my device and buying a new device isnt an option as my income is not of that when i bought the phone. and there should be no reason for me to do so when someone from your company has created this dilemma. It seems as though my phone is lost in the wind. What is going to be the solution on the matter, when all parties, UPS & Myself, have all done there parts. he only one that is at fault is your company

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  41. CELL PHONE Galaxy S4 buyers: BEWARE.
    I am at the end of my rope with this company.
    I bought a Galaxy S4 and 88 days later, the phone screen went black out of nowhere and the LCD screen has a small (about 1 inch) crack UNDER the screen. The phone was in mint condition and has no other signs of trauma at all. It was laying on the counter at the time.
    I called Samsung and asked if the phone would be covered under warranty. They said to send it into their repair center. About 9 days later, a representative called and informed me the repair would cost 200.00 Dollars because the damage was not covered under the warranty because i had caused the damage MYSELF. I'd sure like to know how....it's been weeks and the phone is not repaired as I am refusing to pay for damage I did not cause.
    After researching this issue, I have since found NUMEROUS consumer complaints about the same identical issue all over the world. The web/you tube is filled with customers complaining about the problem as well. I am therefore convinced this is a defect within the phone. Samsung doesn't want to hear it and keeps insisting that ALL these people caused the damage themselves. It was suggested that I sat on the phone and caused the damage....and at one point it was even suggested that I contact UPS for a possible claim as the damage might have been caused in shipping. Outrageous!!
    I am looking for interested individuals that have the same issue with this phone as I am planning a legal action. Please contact me at Firehed1@aol.com if you have this experience as well.
    Again, the problem is with the Galaxy S4, black screen while otherwise still working, a small hairline crack UNDER the screen. Thank you.

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    Replies
    1. They did the same thing to me with a $1000.00 TV. Refused to honor the 1 yrs. warranty and blamed it on the shipper. I am ready to join all of you in a class action against Samsung. Apple sued and won.

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  42. Samsung galaxy S3 is junk. The charging ports break on them. I called and emailed and havent gotten anywhere with them.

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  43. I bought a samsung 55" Smart T.V. one year ago, within three days a white dot appeared just off center of the screen. Like an idiot I called Samsung, never having dealt with them before, I should have taken it back to the store I purchased it from. It was repaired, they replaced the whole screen. Less than one year later the whole screen needs replaced again, this time is is covered in a checker pattern of little black dots. This time I do not want it replaced I want my money back. A two thousand television should last longer than 10 months. I have been back and forth with Samsung customer service for over one month. The first call I made I was told they would Prorate the price of my television for $1300.80, which i paid more for the t.v. than that but I didn't have the physical purchase reciet. So I accepted. They told me I would have the check in 7-10 buisness days roll around and no check. So I call back. Samsung has the audacity to claim they have no record of such a call and they can't refund anything. After two hours on the phone with executive customer service they tell me I can get a refund when I have my t.v. in my physical posession, it has been at the repair guys this whole time. So I get the tv back and call again. For a second time they call me a liar. They claim they have no conversation of anyone telling me I would get the refund when I had physical posession of my television. This time they said I would be recieving an email on refund instructions, that was two days ago, no email recieved. Samsung out right lies to there customers. I believe everything they have done is intentional. If any law firms are reading this I hope they find grounds for a class action law suit. I will be contacting my lawyer. There products are crap, customers service is useless, and I hope they are not in buisness much longer.

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    1. Matthew, I am presently feeling your pain! This is a problem and I being hopeful that Samsung will be fair and do the right thing about situation. I have not intention of bearing this expense for part "DLP Lamp or labor". Same problem started with one dot white one and then I noticed multiple ones both black and white; now that are all over the screen. I paid for a 5 year extended warranty and was told that if I saw a white dot to have the lamb bulb replace " That should have been a sign for me then". Ok, had the blub replaced and it did not correct the problem. I researched this on Google - Samsung black and white dots and all kind of stuff came up to include youtube videos. I was shock at how often this was occurring . Found out it is was the DLP Chip Lamb and it has burned out and the mirrors that reflect the light - pixels are frozen in place and this problem can not be corrected other than to purchase a new DLP Chip Lamb and have it installed which is a great expense, My TV is not yet 6 years old and is not played often, 61 inches of junk and dots. I am getting ready as of 7/30/14 to write, email and or call the cooperate office bring this to the attention of the president /CEO Gregory Lee. I am not a happy camper. Wish I had seen these reviews prior to my purchase. I will never purchase another Samsung product again. Never!

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  44. I guess I am a lucky one; I bought 2 Samsung smartphones, one after the other; I did not suspect a big name like Samsung of being less than expected; the first phone froze and the memory stopped often times and lost connections and signals in the same locations where I used to have a signal; so, I bought a newer model S3, and a year later, it had the same issues, even after I changed the carrier. I will not cry over spilled milk; it is emotionally and psychologically cheaper to trash the phones and bug another brand name>

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  45. I ordered a 60" TV for my son and daughter in law for their new house in Ft. Worth. It was ordered from Digital River Inc.,in Minnesota. I paid $1000.00 for the product. They said that it would be shipped to a third party in FT. Worth and that they would install it. Well they shipped it and agreed to keep it until their house was finished last month.They came, installed it, and it didn't work. They sent a repairman and he said that it was not worth fixing that it looked like maybe it had been hit. The box was perfect, not scratches on TV, just didn't work. Samsung has a 1 yr. guarantee on the TV, however, they blame the shipper, DRI blames Samsung and no one will help. I live in Louisiana. My son is an attorney in Ft. Worth. Where do I have to file the suit against Samsung? Can it be filed in Federal Court since it was shipped across State lines. Can it be filed in Dallas County since Samsung has a corporate office there or what else can I do? I am not going to let them beat me out of $1000.00. Can I contact my Attorney's General about this? Does anyone know? Help

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  46. Samsung President's office: 888-480-5675 (Press 7 during greeting then ext. 10676)

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  47. Samsung repair. 7 weeks and counting. I have a Samsung front load washing machine. 8 weeks ago the machine stopped working and displayed an error code. I had an appliance company come look at it and told me the motor was bad and it would cost me almost as much to repair as it would to purchase a new machine. So I checked my warranty on the 4 year old machine and found out that the motor is still under warranty. So I called Samsung. Now after 7 weeks of frustrating and long phone calls. ( all of which were initiated by me ) the machine is still not fixed. Not one time has anybody from Samsung the service company ( USSI ) called me. I had to pay for the labor which is to be expected as the machine is 4 years old. Which I gladly paid what I was quoted. 5 weeks ago. It took 2 weeks just to get that far with them. Now here we are, tens of hours of phone calls later, again all initiated by me, and my family is still without a functioning washing machine. The customer service from Samsung as well as their service company has been lacking, to say the least. What makes it worse is that the closet laundry facility from where we live is more than 20 miles away, and we are a family of 6.
    My intentions for writing this is to first hope that someone may read this that is in a position to help us get this fixed. Second, to get the word out regarding the customer service from Samsung. Perhaps someone in a position with Samsung will take note and change their customer service protocol to a better more efficient system. I have read through posts on Samsung's Facebook page of many others that have had the same struggle I have with warranty work from Samsung.

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  48. I purchased a Galaxy S3 on december 2013 and yesterday the phone went off.
    Sudden Death: beware.
    The customer service is very poor.
    I will never buy Samsung stuff again .

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  49. I feel all your pain. We bought a Samsung Home Theater in November of 2013 and have now sent it back THREE times for repair .... every time we get it back something other than what we sent it back for is wrong with it. It started with DVD's stopping in the middle of a movie (VERY aggravating) and now we have received it back for the third time after being "fixed" and every movie we try to play on it is full of static and you cannot hear anything anyone is saying. Just spent four hours of my day on the phone with Executive Customer Service ... first person, Elena, asked me if I had my receipt. I told her no and she said that was too bad because without a receipt they could not give me a refund or send me out a replacement. Lo and behold an hour later I found my receipt, called back and was told by the next customer service rep that they never give refunds or send out replacements, they only take things back for repair. Isn't it interesting that the first person said I could get a refund, but once I found my receipt that wasn't their policy? THEY SUCK and are liars. I also will NEVER buy a Samsung product again ... my husband is a Superintendent of Local 150 in Illinois and I just told him to get the word out to all the Local 150 workers, their families, their friends, etc. If anyone is going to file a lawsuit please let me know because I definitely want to see them go down

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  50. Executives
    CEO: Oh-Hyun Kwon
    CFO: Ju-Hwa Yoon
    COO: Gee-Sung Choi

    On July 8, 2014, Samsung Electronics disclosed its FY2014.2Q consolidated earnings estimate as follows.

     - Sales: Approximately 52 trillion Won
    - Operating Profit: Approximately 7.2 trillion Won

    These are some greedy men. I listed the names above of the men who own the company. I hope some one has better luck than i did

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  51. I have a Galaxy S III. The jeep I bought has a "Uconnect" blue tooth. Worked for a while, and then got the new V.4.4.2 download from Samsung through Verizon. Since then, I cannot call out on Uconnect, rings twice, announces "call completed." There was an announcement from Samsung that this would be corrected by Mid-June or July. LAST June or July. Will there ever be an up/down grade to correct this issue?

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  52. I will never buy another Samsung. I too plan on boycotting all their products. We have a Samsung French Door refrigerator. 10 months ago a new compressor was put in after they charged us almost $300 for a new board which did nothing. Compressor under warranty. That took 5 weeks to get it working after we lost hundreds in food. On Sept 1, 2014 we are out again. Put another board in, did nothing, and we paid for that. Now they are saying we need some sensor which is on order. So 3 more weeks without a fridge. Called Samsung and they are absolutely worthless. I have a Samsung phone and it has been fine. However, I am so mad that I intend to go out and get an Apple product. Also, in the market for 2 new TV's and I will not buy Samsung again. So, in 10 months, I have had this refrigerator out for 7 weeks. Don't make the mistake we made and buy from this company. Let's buy American people. I will never buy another Korean made product from Samsung. I really thing this company needs to be investigated. The way they bounce you around from one customer service department to another smells of fraud. Wish I had seen this blog before we bought a Samsung product. That will never happen again.

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