Samsung USA Corporate Office Headquarters HQ

164 comments
Samsung Electronics USA Corporate Office Headquarters HQ
Address:
105 Challenger Road Ridgefield Park,
New Jersey 07660 USA

Phone Numbers:
Corporate Phone Number: 1-973-601-6000
Fax Number: 1-973-601-6001
Customer Service 800 Phone Number: 1-800-726-7864

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164 comments:

  1. is it bad for my samsung i900 omnia to format through the commputert without blocking the my phone?? is it true that once you hard reset your samsung i900 omnia while simcard on it you can't unlock your phone and only samsung shop can unlocked it??

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    1. Need help contacting ceo office rep,,,,called 50 diff numb,,,got run around,,want to contact ceo office rep or someone who can help,,,,got waterproof phone s5,,,,,not waterproof at alll,,,,nobpdy will help me,,,my son very disappointed,,,got for his birthday,,,on fixed low income,,,saved 3 cks for that phone and nobody will help me ,,,anyone with president or ceo office numb,,,,,email me,,,,,[email protected],,,,,,please help me,,,,,

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    2. Support people are just stupid. First person in chat used the name Vijayakrishna P. This person left chat without saying anything and another person popped up using the name Anil J.

      The second person, Anil, started asking me the same questions all over again and when I told him to talk to the other person he said to hold on while he looked at what I had told the other person. That is something this person should have done before asking anything.

      Neither person had any idea about what they were talking about. Neither one addressed the problem.

      The problem was with the One Connect box that comes with the Samsung JS9000 and JS9500 TV's. At one point Anil J. finally said he was working on the problem with the One Connect mini. The One Connect mini comes with the JS8500 and earlier models. After I pointed out his incompetency, the fact that I did not have a One Connect mini, he apologized for being an idiot.

      I am glad I printed out the conversation. At the end of the conversation I was asked if I want the conversation e-mailed to me so I selected to have that done, put in my e-mail address and I have never had the conversation e-mailed to me. This was probably not e-mailed to me because I rated the techs as being the worse people I could have possibly talked to for help.

      Anyway my TV is going back for a full refund and I will buy something else. No more Samsung products for me and I have purchased many of them over many years.

      A copy of the chat will be going on many webpages after I scan it.

      Time to get Boycott Samsung T-shirts. Stick with Apple and reliable businesses.

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    3. I want to thank Samsung for winning the ANTI-diary sweepstakes. I was one of the first place winners. I'm really excited to go!, the tour they're sponsoring is Rihanna.

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    4. I want to thank Samsung for winning the ANTI-diary sweepstakes. I was one of the first place winners. I'm really excited to go!, the tour they're sponsoring is Rihanna.

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    5. Due to the amount of "bloatware" pre installed in you phones and tablets I have decided to do something I have sworn NEVER to do. I am switching all of my equipment to Apple. Way to destroy what was once a great product. I will never by another Samsung product again. And I will dissuade my business offices as well as my personal acquaintances to never purchase your sub-par product again. Good bye and good riddance!

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  2. Samsung does not cover any problems with accidental events to your equipment. That is shame. Plus they give you the run around when you are trying to get in touch with someone who can help you. This system needs help. I can say buying a warranty for any Samsung equipment is useless. Don't buy their products.

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    1. I purchased a Samsung 40 inch LED 3d smart TV May 22, 2012 and now it has a line across the bottom and was told the panel needs to be replaced whaich Samsung refused to pay or replace. TV should have lased longer than it had. Never again will i buy anything made by Samsung.

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    2. I purchased a Samsung Washer and Dryer, Do not ever buy Samsung products unless you want to replace it in less than two years. Customer Service is an absolute joke. They retract everything and WILL NEVER stand behind a product they sell. I agree we should boycott them. Never again will I purchase a Samsung!

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    3. I, too, purchased my last Samsung product. I was suckered into an Extended Warranty plan and needed help. I was bounced around from person to person and was told an "expert" would call within 24-48hrs. No one did. The product looks great, but the reliability, service and response is less than poor. No more Samsung for this business......!

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    4. I have been loyal to Samsung, but now having had a problem with one of their products, I wish I could change that. Customer service is nonexistent, talking heads that keep repeating the same thing, no matter what level of customer support you get to. Their contacts should not be called customer support or service; maybe the "There's nothing I can do for you and I don't care" dept.

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  3. DON'T EVER BUY SAMSUNG PRODUCTS! THEY BRAKE DOWN EASY, AND THE CUSTOMER SERVICE IS POOR VERY POOR!! THEY DON'T CARE ABOUT THEIR CUSTOMERS PROBLEMS WITH THEIR PRODUCTS!!! THEIR A BIG RIP OFF!!!! PEOPLE SHOULD BOYCOTT THEIR PRODUCTS!!!!

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    1. That the true. Their product are easy to beak, and they charge you a whole lots to get it fix. Once you get it fix one year later is it no used anymore. That how they take your money.

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    2. OH Yes - They do not stand behind their products and if you try to get them to fix a product (Over the range microwave) they say they will - but they give you the run around - they are terrible. Will never buy Samsung again.

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    3. Never buy Samsung again - terrible company.

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    4. i agree ,i have a 3 year old ref. and have a couple of problems they will not fix unless i pay a lot.

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    5. The plastic in my refrigarator completely broke apart with normal use over a 2 year period. No help from Samsung support, They don't care about customers after the purchase

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    6. Yes I will never ever buy anything with Samsun name on it. Their customer service is rude and most don't know how to operate their products.
      One will tell you how to do something and it works, and next one will tell you it is impossible and you didn't do it.
      I will end up throwing this less than a year old TV in the trash!

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    7. How true and I learned the hard way by buying their junk.

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    8. I wish I would have read all of these comments before purchasing ALL SAMSUNG appliances. We are now arguing with Samsung for the second time over a microwave HANDLE. The handle has fallen off TWICE!!! Currently, I can not get them to replace it. I have only owned the microwave since Spring of 2012...the handle has only lasted 1.5 years...absurd! Can we all ban together and create some huge MEDIA coverage about how awful SAMSUNG is with their products? Let's get them to change their ways!!!!!

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    9. Samsung is the worst product u could buy!! All they want 2 do is sell The stuff, outsource the customer service and pocket the money!! They don't back anything they sell, their a bunch of thieves!!! all of us consumer should just quit buying there junk then Maybe, just Maybe when their going broke they'll do something ''bout it!!! But don't hold ur breath!!

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    10. BUYER BEWARE! I hope the following information helps you make the right choice when it comes to giving away your hard earned money, when choosing your next appliance. Samsung should be shut down! They don't stand behind their products. My washer was delivered not working properly, they said it was operator error and it took 6 months to convince them to come and repair it. It broke again only 2 months later, they did NOT repair it, now it's 19 months old and it's being replaced! The repair man who came out at the 6 month repair said "NEVER buy Samsung, their products are JUNK!!" But, he did say to purchase a coin operated washer by a different manufacturer, they are built to last FOREVER. Just have the coin op part disabled. I'm picking up my new washer today.+

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    11. I agree with these complaints. Our new washer had a leaking front seal, not a year old, the refrigerator ice maker quit and their c/service could not tell where the reset button was,had to pay for a repair. Our 4 year old dryer now has a 3 inch tear in the back wall metal and is damaging clothes. Called c/service talked to 3 people and was told they couldn't do anything as there is nothing in their book that covers this. definitely they have lost another customer. Won't EVER buy anything with their name on it!!!

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    12. I agree with all of these complaints. Is there anything that can be done about these problems? Better Business Bureau perhaps. Something definitely needs to be done.

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  4. I never think the Sumsung will make me never buy their products. VERY , VERY POOR CUSTOMER SERVICE, BIROCRACY, YES , PLEASE DO NOR BUY THEYR PRODUCT. YOU GONE REGRET

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  5. MAYBE YOU ALL NEED A GOOD ENGLISH CLASS- NOT A TOY PHONE= EMBARASSING TO BE A HUMAN WITH MORONS LIKE YOU AROUND

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    1. It could be you are the Moron or an employee of SAMSUNG.

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    2. no no he is maron employee of samsung

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  6. Samsung does not stand behind their products. We purchased a Ssamsung front loader a little under 3years ago. We have had nothing but problems. So far we have replaced the soap dispenser valve twice, the struts had to be replaced because it was so out of balance it was scratching the glass door when it would spin, and just recently in July 2012 we had to replace the water pump the door gasket because it was leaking. We were hopeful that would be the final problem but within a week it was leaking again. This was one of their top of the line models. I have tried talking to customer service only to be told there is nothing they can do. I have tried to go up the chain of commande but they will not even let you speak to their supervisors. Extremely poor customer service I will never again buy a Samsung product. The last customer service representative I spoke to was named Kenneth he would not let me speak to anyone above him and told me the name of the CEO DAVID CHOI. I doubt mister Choi ever reads our comments or knows how incompetent and rude his customer services department is. The first person I spoke to was Restachia, then Angela and then Kenneth. If mister Choi reads any of these comments he should see to it that these individuals or fired they or absoultely useless. SAMSUNG IS OVERPRICED JUNK THAT I WILL NEVER SPEND MY HARD EARNED MONEY AGAIN. However I do intend to spend my days at Lowes, Sears and any other store that sells Samsung and let any potential customer know not to spend their money on Samsung. I am retired and have plenty of time to talk to a lot of people

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    1. This story sounds alot like mine...I was just online looking on who to call for our Refrigerator. We have had it for 3yrs the 1st two times it broke Sears came out to fix it after it spoiled all of our food. Now it has broken again but no more warranty. Was hoping to get help from Samsung but I guess not after reading these comments. I will NEVER purchase a samsung product again. Thank you for your post.

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    2. I too went to Lowe's where we purchased our refridgerator, and while waiting to talk to the manager, told a lady who was looking at Samsung refridgerators my story, and not to buy Samsung. (My story is entered in comments further down).

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    3. me and my wife purchased a samsung 57 inch hi def 1080p L E D television 3 YRS ago a week after purchase the board in front of the TV went bad then last year the main board went bad then two months ago it was repaired again two days ago it broke down again this was was a very expensive tv i will never buy there junk again im done i recommend to any one if you by anything but this junk this tv is now going in the trash being fixed 4 times is enough

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    4. Major problem with Samsung fridge. Customer service was no help at all even under warranty. Now 3 years later the exact same problem with the freezer frosting over exists. Sick and tired of replacing the gasket and having the same problem each year. Customer service refused to replace this lemon even before warranty expired. Now of course NO longer under warranty can do nothing. DO NOT PURCHASE SAMSUNG FRIDGE. Customer service stinks.

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    5. Wow, I saw I was mistaking Samsung products until I saw all this comments, I'm with all this bad reviews, customer service people are bad, supervisors are worst, I don't know who teach them how to deal with customers. I'm writing a letter to headquarters about their bad service but probably will end in the trash. I'll send copy to "BBB". Mrs. Jeanne Moos or someone at "CNN" should read this comments and bring it to public.

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    6. I feel with the all the reviewers out there. You can by the phone with your own risk. Because Samsung Support is not really helpful at least not as much as Apple thats a fact. I live in NYC and we do have 24/7 Apple stores and they are there to help but Samsung call them send them they will get back to you and then your words vs. theirs and then you ask to talk to supervisor Sabrina stacl2028 picks up. Nothing changes no one really listens. I am a tech myself. I sent my phone to fix its charging problem their response we need to change touch screen and it is not under warranty pls pay $161.21 or we will not fix it at all. Good Luck out there!

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    7. Forget about the BBB, they are no help at all. In Dec. I purchased a Samsung 60"TV through Digital River Inc. in Minnesota. It was shipped to Ft. Worth Texas and it was free shipping and set up. Since my son's home was not finished on time, it was delivered and set up in his home last month. Because his cable was not yet hooked up in his new home, it was a week before he plugged it in only to find that it had a starburst in the inner screen. American Express paid DRI almost $1000.00 for the TV. Samsung sent one of their paid service providers and they said that it appeared to have been damaged. /Samsung has a 1 yr warranty on their TV's but they have refused to refund our money or repair the set or replace it. DRI blamed the shipper, the shipper blamed Samsung and
      Samsung says they don't warranty for damaged goods. Their was no damage on the box and the warranty was only 5 months old. BBB contacted DRI and they said that although they advertise as a register Samsung direct dealer that they only assist companies in selling their products. No help from DRI, Samsung or the shipping co. Samsung's warranty is not worth the paper that it is written on and DRI is guilty of false advertising. The BBB in Minnesota where DRI is located has DRI rated as an A+ company. What a joke.
      Be careful when ordering from out of state. You will be disappointed in Digital River Inc. They are a fraud and probably sent the damaged TV, knowing that they would never have to deal with someone from Texas because of the cost of a lawsuit. Who do you go to when everyone blames everyone else?": $1000.00 is a lot of money for a Police Office like me to spend and have nothing in return. My son is an attorney in Texas and plans on filing a lawsuit against Samsung for a defective product. Please stay away from all Samsung products. They do not stand behind their junk. I think that DRI and Samsung are engaged in illegal consumer fraud but what do you think that the feds would do? Right. Nothing...............Anyone have any ideas or similar experiences?:

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    8. [email protected]September 9, 2015 at 11:45 AM

      My story is almost exactly like Mr. Allen Austin's. My son gave a 50" Samsung TV to us as a gift. Neither the box nor the styrofoam packing that is supposed to protect the unit had any signs of damage. When I plugged it in for the first time, the screen had a similar starburst pattern. I contacted a reputable TV & Electronics dealer in Alexandria, LA to find out if the screen could be replaced, the co-owner said that the cost would be prohibitive, and would probably exceed the cost of a new one when labor is included. In addition to this, the dealer said that he had similar experiences with five sets that he sold recently, and was awaiting settlement from the company. When asked what brands the TV's were, he said that they were all SAMSUNG.

      Upon contacting the "Samsung Customer Support" line (What a joke?), I was given the same reply as was given to Mr. Austin. I was told that the manual clearly states that "concealed damage" is not included in the warranty. Unless someone has X-ray vision, this cannot be determined until the box is opened. Does anyone out there know where I can purchase "SAMSUNG SCREWED ME" bumper stickers?

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  7. I have been stuck with the Samsung Intercept phone for almost 2 years. It's so aggrivating to be stuck with such a slow almost unusable phone. With no help from Sprint on the matter. I have been waiting for this day to come where I can change my service and get them where it hurts. So you might say why not get another phone? The answer is if you are required to sign a 2 year contract the phone should last that long. 1 month after I got it I was having update issues. What's really upsetting is I bought 3 phones for me and my 2 sons 1 son already paid the upgrade cost and got a different phone. Surpisingly he got the Samsung Galaxy S II we'll see how long this lasts. I guess what is aggrivating is while I am getting ready to purchase a new phone. I still see the Samsung Intercept still on the market. I know this wasn't an isolated incedent so why would you not protect your name and put out only good products. Couldn't you send what ever remaining stock you have to minor league hockey teams to be used as pucks or how about for door stops at your corporate offices. In these times of tough economics 1 person not buying your product won't hurt you and me not renewing my contract with Sprint won't hurt them either. Just remember it starts with 1 unsatisfied customer and gets bigger and bigger until no one wants your products.

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    1. Samsung is not honoring its warranty on the Galaxy S II. If I go to the trouble of taking them to court, it will be a class action since so many other thousands of people are having this exact shoddy workmanship issue!! Shame on you Samsung for not living up to your agreement and for deleting this criticism. Ticket Number: 4116670940 "Charging paused. Voltage too high."

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    2. Please sue those Ignorant Bastards!

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    3. You can put on the lise for class action. They have nothing but junk as I found out the hard way.

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    4. Add me to the lists on a $1000.00 TV set up by their dealer and didn't work at all. Too much to repair. Have 9 months left on warranty and they won't honor it. Lynn Austin Bossier City La. 71112 [email protected]

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    5. I will never buy another samsung product again. Their customer service is terrible. I was on the phone yesterday for almost four hours trying to get some help. They kept telling me my warranty was expired in November, '15. I kept telling them I am looking at my receipt and it was purchased in mid December '14. How could it be expired. I had to send them proof of the receipt, showing the date. They use their date of tv from when it was made, I was later told. A tv that cost almost $1,400 and we are already having problems, is not a good sign. Living on a limited income, social security, money does not come easy. They first replaced one of the components and the screen. We thought we had everything taken care of. The repair rep did not stay around for the tv to finish processing the tv channels. Left before it was done, then we started to have other issues with the tv. The service company guy said he would send in a report about the problem, he lied. Good thing I called samsung direct, otherwise the warranty would have expired. That is what I get for buying a Korean product. My mother bought a samsung back in the 80's and it still works today. If she was alive now she would not be happy about the quality of their workmanship today. I should have bought a Sony or some other Japanese product. At least they make better quality products and stand behind them. Never again, they won't get anymore of my hard earned money.

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  8. do not buy the samsung galaaxy s3. It is a complete piece of sh=t. Battery charging sucks. Does not connect to wifi properly. The phone freezes. Many issues. Flagship phone my ass. First smartphone and last i will ever purchase through samsung, and that includes any other samsung product. Did I mention this is my 2nd galaxy s3 in a matter of a month in a half. customer service is terrible. I think a representative was pretending to be a supervisor. No wonder they lost a lawsuit to apple. I should have waited for the iphone 5. Samsung you can eat my hairy ass, and you can bet I will reccommend to all I know, never to buy any of your products.

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    1. That the true. Their product are easy to beak, and they charge you a whole lots to get it fix. Once you get it fix one year later is it no used anymore. That how they take your money.

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  9. Samsung product are easy to beak,and it is shit and they charge you a whole lots to get it fix. Once you get it fix one year later is it no used anymore. That how they take your money...Samsung is a rip off!!!!!!!!!!!!!

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  10. September 24, 2012

    Mr. Yangkyu Kim
    - Chief Executive, North America
    Dr. Oh-Hyun Kwnon
    - Chief Executive, Head Office
    Samsung Electronics, Ridgefield Park, NJ 07660


    Gentlemen,

    My wife, XXX, has been nominated to an Executive level for a well-known healthcare provider, 18 months ago, and moved to YYY where she bought a house. Being a great fan of Samsung’s products, she bought her fridge, stove, dishwasher and television set. In July, 14 months after her purchase, we noticed two problems with the fridge: the ice maker was not working anymore and the display panel was not corresponding to precise numbers.

    We called your Service Department for instructions. The staff was very cooperative, but, unfortunately, the advices did not produce any changes. So, we were told to get in touch with Lakes Electronics in Fort Lauderdale, Florida. A meeting was fixed with the understanding that we were paying $89. for the visit plus the cost of any replacement parts.

    On the said visit, the representative gave us an estimate of about $400. for replacing the panel and $115. for the ice maker. We declined the cost for the panel, but wanted, of course, having an ice making in function. He did not have the ice maker with him. He told us to make sure to call back for another appointment, within three months, to avoid paying again the $89,

    As we were leaving for holidays, the day after July 4th, which is a Holiday, as you know, we call Lakes Electronics, at the end of July, but was told that the representative could not be available before 10 days.
    My wife can not be at home on weekdays…..and I have to be in Florida to take care of our other house.

    So, at the end of August, we finally made an appointment, but the arrogant and non-professional person at Lakes Electronics, insisted that we pay another $89. After several arguments, someone decided to skip the $89, but obliged us to pay $36.. for installation, plus the ice maker part of $122.

    I am quite surprised, because of the reputation of Samsung, that suddenly, after only 14 months, the ice-maker and the display panel do not function. We have a 15 year fridge in Florida and still having ice. No use to mention that we have now a different opinion about Samsung products, and we will surely share our experience with our friends, contacts and families. In addition, we suggest you find another company for repair, because Lakes Electronics, does not help you at all.

    An extremely disappointed customer.

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    1. I have had nothing but trouble with Samsung products. It doesn't make any difference if you buy their products from a big box store or a local appliance store they do stand behind their merchandise. I know they do not care but if enough people boycott them and pass on the word about their service maybe just maybe we might get their attention. My plans are to put my Samsung washing machine that has given me nothing but problems on a trailer with a big lemon sign on it and tow it around every were I go. Hopefully this will let people know they sell high priced JUNK.

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    2. samsung has no tech support,the onlyinfo you get is from customer service,very limited,they have flooded the market with there goods with no tech support,boyccot them tell your friends not to buy there products.The company lacks integridy.

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    3. We can tear them down brick by brick.

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    4. If anyone is interested in filing a class action lawsuit. ..please send your email and complaint to [email protected]
      I have also been a victim of this companies violation of consumer rights!

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