Sams Club Corporate Office HQ

182 comments
Sams Club Corporate Office Headquarters HQ 
Wal-mart Stores Inc.
Address:
702 Southwest 8th Street
Bentonville, AR 72716
Corporate Phone Number: 1-479-273-4000
Fax Number: 1-479-277-1830
Customer Service Phone Number: 1-800-964-1917
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182 comments:

  1. Dear Sir or Madam on yesterday, I was in your Brookpark Ohio store and friends, family and myself, have been a loyal customers at Sams Club for many years. I understand your process of allowing two guest yet if those guest have and EBT, they can not pay with that source. My brother in whom has a mental disorder of paraniod schizophrenia shopped with me on yesterday 02/08/2012 and were unable to purchase his items because he had an EBT card. It was very disturbing because the cashier had to put his items back. It was a miracle that he was able to come out in the day time around everyday people and function. This is so devastating to my spirit and very embracing because I the owner of the membership was paying with cash. There were customers and employee's watching. The young lady in whom was the cashier, whether a manager supervisor or then on, was Caucasian and by means seemed very unforgiving, racists and bias. She didn't understand that because an individual in whom looks perfectly healthy, may not function well mentally. I will also contact cooperate offices concerning this manner. There are individuals in whom whom have had problems at the same store and are considering not to shop at the establishment at Brookpark in Ohio. I understand that everyone doesn't follow rules and that there's a reason for the procedures. Yet there's a professional manner in which situations such as these can be handled. An employee of a blessed establishment such as Sam's Club, has to use some discretion as to how the treat, speak and handle cases such as these and I was very respectful. I do not want to shop at your Brookpark store unless it is an extreme emergency and once paying my account off in full, I'm considering never going into another Sam's Club store again. This was one of the most humiliating experiences. Have a beautiful day and please even as business owners, consider that there are some individuals in whom follow the rules and that respect out ways rudeness any day of the years. Thank you!

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    1. What difference does it make if the cashier was "Caucasian"....? You are the racist....I was verbally abused, and treated very rudely by a Sam's Club employee....and filed a complaint which was never responded to by the management....I did not ever mention that the employee was "Negro" (which means black).....did not ever mention that the manager was "Caucasian"....because it doesn't matter....rudeness is rudeness and comes in all skin tones. I am sorry that you had a bad experience with your poor brother, but you need to leave the "race" BS out of this complaint! The Negro people of this country are trashing everything that Rev. King tried to do....you continue to scream racism at every event, and I am sick and tired of hearing it....I am Native Indigenous American, and I am sick of Negro people complaining all the time about someone being a "racist"....stop it.

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    2. Sam club does employe people from the black community,some are very racist.this one particular employee kept referring to me as "Boss Man" which is very racist to whites

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    3. I want to know why Sam's, who originally never even accepted credit cards, is suddenly accepting EBT cards?
      If Sam's is now just an ordinary grocery/dept store, then they should just drop the membership fees.
      Paying a membership fee to a club that is no longer exclusive, is the same as if we all had to pay to get into any other store.
      Drop the fees, you are perpetuating a fraud.

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    4. You idiot! You want to say nigger so bad that you can barely hold it in. And as far as complaining. ..no one does it more than white people. Black people didn't get a dang gone dime for working for free for 400 years! There's a lot more that they can complain about then bad customer service.

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    5. yes, but you get them back by not tipping at restaurants

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    6. Tipping was an American invention. Why would I give a tip to someone for something that I am paying a high price for especially when they are getting paid a wage for doing the job, albeit a meager wage but a wage just the same.
      Many countries do not allow tipping. Tip--hell no --I'm not giving a tip for bringing me my food that I paying an outrageous price for.

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    7. So you're not American then. Got it. God help the next unlucky person who waits on you.

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    8. It is to my dismay that I have to bring this situation to your attention. I have attempted to ignore and not pay any attention to Barbara's behaviors which has been on going for at least the last
      6 months. I have both been personally subjected to Barbara's discriminatory actions and behaviors and have also personally observed other club members be subjected to Barbara's discrimination based on service dogs in the Club. I have also had the associate Barbara come pointing out members with service dogs in an angry manner and complaining about them. When I have shared the ADA and Federal law with her she says she does not care as she shares her personal thoughts and reiterates they should not be bringing those animals into her store as she rudely shares that. In the last few months since about Thanksgiving 2014 it has become real personal on a one way manner aimed at me from Barbara and it climaxed on Thursday 5th February 2015 when I was personally attacked in a verbal manner while actively interacting with members in the freezer section of the store while demonstrating and offering samples of the Highlander Cod Fish which is a lightly breaded product. Barbara came up to the side of the demo cart and began her verbal assault. Barbara told me I should seek her forgiveness for bringing my 2 service dogs into the store and she was sick of me doing that. She went on to say cause I had brought them into the store around Thanksgiving 2014 and other times she was aware and she had intentionally treated me rudely and differently then she had in the past and does other associates since Thanksgiving 2014 for bringing my 2 service dogs into the store with me. She then stood there demanding I seek her forgiveness for such and admit I was wrong and knew better. With no members at the demo cart for Barbara's action had kept the members going I told her they were trained and certified and after work I would be glad to discuss all this with her. Barbara did not accept that and kept up her rant. I also shared with her she was violating my rights and acting in a discriminating manner to which she said she did not care. She replied then don't bring those dogs into her store for I know better. Barbara then stormed off in a huff looking back verbalizing something and shaking her head while looking at me.

      At the end of my demo shift I shared this incident with my supervisor who encouraged me to share that incident with the store management. I told her I would need a few days and after I was able to write it out and pull together supporting documents I do exactly that. That course of action was encouraged by my supervisor and thus this submission. It is unfortunate this has happened for there was time Barbara and I were friendly and use to share friendly conversation. Unfortunately due to Barbara's action and behavioral treatment we no longer even converse. That was totally chosen by Barbara and though I do not agree with her choice of actions I have respected that choice of hers though I see no reason for such.

      I am open to discuss this with you with my supervisors permission which I see no problem with. I would hope that Barbara could be made aware of the laws and how her actions are not appropriate even if she has other thoughts, beliefs and feelings. That her discriminating actions and behaviors not be shown in the store toward any one with a service animal. If possible our friendship that once existed be restored if possible, I realize that takes 2 to be willing.

      Please see the following attachments, Thank You.
      ADA Service Dog Guidelines - (Endorsed by the U.S. Supreme Court and the U.S. Justice Department)
      U.S. Department of Justice: Civil Rights Division; Re: Service Dog



      If anyone would like to see the certification on my service animals I am willing to show.
      Which I carry all the time with me.

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  2. Dear sirs, I am writing to you in reguard to your knollcrest mattress. I am alarmed at it's poor quality and after having my 70 year old mother help me tie it to the car, and getting it upstairs, it lasted less then one night.
    It seems that sitting on it a few hours before attempting to sleep is too much for it. If you doubt me, Please start reading your reviews on your own web site!! It seems that postive reviews last less then one month and after that they plummet. one man is having to get his 3rd mattres in a year!! I have attached the link for you.http://reviews.samsclub.com/1337/prod1260471/reviews.htm

    .

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  3. I'm commenting on your Sam's Club in Clarksville, In location. Today I went there to get my free tire rotation and balance, a service your company supposed to provide. I left my van there and was walking around the store when 10 minutes later the desk associate calls me back to the tire and battery department to tell me they refuse to do the rotation because we only purchased 3 tires from SAMs and not 4. This was because before purchasing the tires from SAMs me, my wife and kids were out of town when one of our previous tires went flat, so we purchased a new tire. A month or so goes by and we purchased the other 3 from SAMs because the tire salesman went into this big pitch about free tire rotation and balance, roadside assistance only for use to realize today that this big picture the salesperson painted about Sams unpresidented service is false.

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    1. Sounds like every experience I've had with Sam's especially the North Charleston Location. The North Charleston location needs new management because it is very clear that the employees are not held accountable for their unprofessionalism and rude behavior and are allowed to do as they please in lieu of complying with any standard of conduct you would expect the Club to operate under. As a customer, this place should be closed. How they are still in business with the way their employees treat customers is mind boggling!!!!

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  4. I recently was at your Omaha, Ne store and purchased my usual LEXMARX printer ink for 32-32-33. I was appalled at the drastic increase in the price. Conclusion: I will no longer purchase from SAM'S I will wait for a 20% off sack from OFFICE DEPOT and get my ink there. It is almost cheaper to keep buying low end printers when I run out of ink and get the free cartridges. I am also going to learn to fill my own. $70 is a bit much.

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  5. THis is inregards to your Council Bluffs IOwa store.I have a menbership from your club from the start of its opening. I dont liked to complan ,but after a while a person must.I have notice how rude some of the sam people are, not only rude but will not help you or NEVER smile or ask can they hel[p you. There been at lease three people I finelly got to see there name tag, and there are NOT nice people at all ,the way We have seen and heard them talk to there staff its uncalled for.I can see why the people in that store are not helpfull, those in charge are not kind,and the place is not cleaned, bathroom is always dirty,papers flying around the entery way,they act like one may do a little more work then the other. We are really unhappy with the severce there. Until the place get better we will not be buying our stuff there, even if we half to travel to
    Omaha . I have ,at lease they seen nice. The three names I got were Rhonda office gal, Mary I believe asst manager,and Cindy ,she short and usually in black pantd and a white top . I hope thing can be taking care of before to long,untill I see or heard different I will not use your store. hope this complant helps
    Thank for your time.

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  6. I am writing concerning your western branch Sams club in Chesapeake Virginia off of Portsmouth/Taylor Road. We are a small Boy Scout Troop and last year when we went to set up our popcorn sales weekends at this store we were told that Sams was no longer letting organizations to fundraise at any of their stores. However, I was recently at the Sams in the Great Bridge area which is off of Battlefield Blvd and there were organizations fundraising. I don't understand. I also was told that Western Branch Middle/High School will still be allowed to fundraise at the western branch Sams because they have been able to set up with Sams Corporate an event called "Taste of Sams." I don't understand how you can allow some people to still be able to fundraise at other locations and still allow the Western Branch schools fundraise at the one we held our popcorn sales weekends but not allow anyone else fundraise. We normally only held 2 days at your location.

    I have been a Sams customer for many years and I feel as though your company is discriminating against different organizations. I am unsure whether it is your company or the Manager at the western branch store. I know that what has happened to the little organizations that are no longer able to fundraise at our sams store has been devestrating to their funding. It has really hit us hard especially when the economy is already hitting us hard in our fundraising efforts. We fundraised at that location for about 5 years and were able to sell a substance amount of popcorn which helped our boys go to Summer Camp & helped us pay for all the expenses we have that go along with helping these boys earn the rank of Eagle Scout. Out of 8 boys that we have in our Troop we have 5 boys that will make Eagle Rank in the next year and half! On average only 1 in 20 boys that are in scouts achieve Eagle Rank yet most of our boys complete this very prestigious award!!!

    How can we set up with Sams Corporate an event so that we can still continue to fundriase with the Western Branch Store? Western Branch Middle/High School Band & Orchestra has been able to do this ~ what do we have to do to have the same oppportunity that you are allowing them?

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    Replies
    1. what in the hell is wrong with you people sams club tries to treat everyone fairly. get a life this one isn't working out for you.

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  7. I am very upset with Sams Club in Salisbury, MD because an employee there stole my credit card when I went into the store to get another one made because I could not read the numbers on it and a line was across my picture. She used my card at Sams for advance money and at Walmart for purchases. The only thing I get at Sam's is my gass and when I got my statement I was shocked. I called the credit dept and even went into the store to see the manager and now I thought it was all straightened out after filing a fraud report but today on my statement I get back charges that I had kept account of (gas) and had paid for on 9/2/12. All because this emplyee put me through this I think I should have been credited everything by Sams Club. I was on the phone today to the credit dept. for 1 hour talking to Erica, Melissa and Eric. I am so tired of all this and think Sam's Club owes me an apology and reimbursement for all that I have gone through. May I add the Manager st Sams club said this could not happen but it did and I am thinking about bringing charges because I know exactly what happened. Please respond to me as soon as possible.

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  8. Dear Sir or Madam, I have been a loyal customer at Sams Club for many years and have the following request. Can you please restock the Vitamin C-Ester, this is the most effective Vitamin C there is. The Sam's club # 8281 at 13600 East Fwy, Houston, TX only cares Vitamin C with hip rose.
    Thanks in advance for your attention to this matter.

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  9. james and Carolyn NealNovember 19, 2012 at 1:51 PM

    I think this comment will be of interest to everyone reading this( probably nothing can be done) but... my Husband and I went to Sam's in Hendersonville, Tn. after Church yesterday (Sunday Nov. 18th)..we have been looking at the Dison DC40 for $399.00..when we again went to the Vacumn isle they had a sign on the one that we were interested in the sign said (SPECIAL) $299.00 so we bought it knowing that that night they were having their version og Black Friday,since they only had two on the shelve we wanted to make sure that I had mine at that price..never in our wildest dreams would I have thought that the sale price wouldn't be on the box andas we always do didn't look at the receipt, we just signed for our many items and left...we went that night for their Black Friday and lo and behold the price of the same Vacumn was nor $399.00 a full $100.00 more, we ran home and (then) checked our receipt ..we were charged the full price of $399.00..my Husband called the store immediately they said to come in the next day and they would make it right...../we went in early the next morning (Jan) the store Manager looked at all of her papers and simply said she was sorry..but.. there was nothing on paper so nothing she could do...(MY reason for writing and telling you this story) is please look at your receipt and I guess this is for everything you buy including the so called Specials..I will from now on use my phone for my calculator and know what I am charged before paying...I wouldn't think that Sam's was trying to cheat their customers, it could have been an honest mistake or else that store is wanting their numbers tooutdo each Month...PLEASE CHECK YOUR RECEIPT BEFORE YOU LEAVE THEIR STORE!!!! YOU WILL SAVE YOURSELF A LOT OF PROBLEMS....THANKS

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  10. Sam's Club Optical Shop here in Houston Texas cannot deliver merchandise in the allotted time frame they promise.I advise you go to another competitor in the business for Sam's Club contracts this out and cares less about it after the contract is signed! DON'T BUY THERE the service is LOUSY!

    Alan

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  11. I'm very upset with SAMS at this point since I recieved the flyer with the early black friday shopping just today 11/20 and the sale was this past Sunday 11/18. I would like love to have bought the TV for $698. I called and they only gave me a reference number. I guess it don't matter if your a loyal member for years. I left my information so hopefully someone will call and honor the price the person that I spoke from SAMS also admitted that they had mail the flyers late. If I don't hear back I guess I will be feeling like Alan about SAMS.


    Angelica

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  12. it's a shame that they don't know when they will have the samsung galaxy 3 phones in. columbus ohio this is bs and bad for your company and i'm on the waiting list and no one knows when they will have them BS!!!!!!!

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  13. I sent my son into your store Sam Club Calvary Dr to purchase some milk. The rudest cashier exlarge, black,and with an attitude told my son to tell your mom to come get it yourself. What make it so bad she will give her family employee discounts and take Tv from the back of the building but my son cant come to your store with my card to purchase milk. The rudest women in the store on the front line is outragous I wasnt feeling well that day and asked him to enter the store.

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  14. I went to the samsclub.com website on 12/5. On the initial page for tablets the price for the Samsung Galaxy Tab 2 was $299, but when you clicked on the product and went to the product page, the price increased to $349. I called the 1-800WALMART number which automatically transfers to the Sam's Club customer service. I explained to them that they needed to give me the advertised price, even if it was an error. Their representative told me to go ahead and purchase the item and then call them back once I received the product and they would refund me the $50 difference. I had to pick the item up at a store since it was not available for delivery. When I called back about the refund, I was told that a refund was not possible. Apparently a manager had looked over the information and changed what was to be done. I spoke with two additional managers who continued to tell me nothing was going to be done to change the situation. When I called back again, another representative told me that I had agreed to the purchase price of $349. I tried to explain that I agreed to that price because I was guaranteed a refund of $50. I have offered to fax them the print out that I made showing the advertised price of $299, with no luck.

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  15. My family and I were at Sam's in Austin Tx (Oakhill location) We shop at Sam's alot.
    I ordered my Christmas cards and went about shopping. When i returned to pick up my Christmas Cards, I was told by the Sam's rep (Morgan) that it would be another two hours. I informed him that i was one of the first ones there and I was told 30 minutes. Morgan responsed with "well when you have 10 people show up at once and they all order 100 cards each, you might get backed up" I responded that i was told by the Gal that helped me originally that she would have them ready. Morgan responded that they also take online orders and it could cause backup-I informed him that I was one of the first one's in the store so how could my order not be ready? He stated that it would be an addtl 2 hours. he also stated that they were out of paper and could not load the machine. At that time, The regular Photo girl returned from lunch and she immediately found my Cards. Sitting right on the printer. The store manager and two others were back there, all unable to find anything for the customers. The store manager , a tall thin caucasion fella was telling the customers that the pictures had not been done properly and that he would have to re print and give them 50% off the orders. Once the Regular photo shop person arrived , all the prints were ready, sitting on the rack. Obviously the manager and his people did not know what they were doing. My issue with MOrgan is that once I told him that they did not know what they were doing , he told me that he begged to differ and it was the holidays and i would just have to wait. When i told him that he was and idiot, he state that I was very inappropriate. He then told me to have myself a very happy holiday. I responded with a curse word(out of anger and frustration) and Morgan continued with , happy Holidays , come back and see us. We want customers like you. The point is that he continued to respond and irritate knowing what he was doing. Finally i told him please leave sir , leave this area now. And he did but he continued to look my way. The worst customer service at store #16 in Austin Tx. Morgan was wearing a green vest and he was a creep.
    The store manager that day was clueless, he should not be a Store manager if he cant work those stations.

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    Replies
    1. Sometimes things just happen...you should not have called Morgan an idiot.

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    2. I agree. You were rude to the worker; put yourself in his shoes. He was trying to provide you with good service,and YOU wend down the wrong road. He had every right to express to you Happy Holidays; you should have taken his advice, been patient, waited the two hours and had a Happy Holiday, or as we used to say, had a Merry CHRISTmas, with emphasis on CHRIST!

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  16. This morning i was at the Sam`s on the corner of Airport and hwy 59 in Sugarland Texas.To my surprise, a rude young gentleman was asking to see (some) of the peoples cards, as they were entering the store. It was 20 minutes until 10:00 am and he was turning patrons back becasuse they did not have the ( upgraded cards).temperatures were very chilly, and not a good time to make christmas shoppers do this uncalled act. I went to the service booth to get my card upgraded but the lady there was also very rude so i did not make this happen. As i walked off she hollered at me and my friend like we were some criminal or inmate in a institution. I quote ( you cannot go in because you did not upgrade your card). I understand sams has a policy, but give me a break- 15 minutes is not much time to let someone shop instead of sending them out in the cold. It seems there needs to be some public relations addresed to the mangager of the store and there employees. i do not think sam walton would approve of anything of this nature since he always put the customer first. I was there to buy a big sreen tv, but will not buy another item from this store. phone # 713-304-9830.

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    1. Pay for the upgrade or wait out in the cold you very cheap unprepared person. You know the rules 10:00 am if you are cold sit in your car and wait. The Gold Members pay the price to enter and shop early and not to be bothered by you.

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    2. You are very cheap follow the rules for gold members that pay the price for the early hours of shopping. If you where cold stay in the car and wait for your shopping time. It comes with paying a little more for your membership, to shop early without people like you trying to skate in under the radar, without paying.

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    3. Why did you leave your #? Guess you want something for nothing!

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  17. Trying to contact Stonecrest in Lithonia, Georiga Optical Department for two days. I'm having a hard time trying to get someone to answer the phone. I counted 40 rings today and no one picked the phone up. This was around 11:15 am.

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  18. Tried to call Sam's in marietta,Ga this morning,the phone rang & rang about 30/40 times before anyone would answers the phone, then after someone did answers they said " Has someone helped you " I said I've been on hold for 15" waiting to speaks to the manager, very quickly the lady gave me the old time response' Ah sir the manager is in a meeting, everybody knows how that Game is played.I know nothing is never done about customers complaints, but it is always nice to see how customers are treated about their visits to sams, this isn't something new it's everywhere you shop.
    Good luck at your not so friendly Sams in Marietta, Ga.

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    1. They should investigate the so call District Pharmacy Manager in (Marietta, Ga) for racism and favor her white friends over the minority.
      and why do minority have to work part time if they do not have a managerial position and different for white?

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  19. Tired of having products changed (primarily in the vitamin/supplement area). Multiple items that I use regularly keep getting replaced with items that I don't want. So what's the advantage of going to Sam,s--it's not like I'm saving time ot money if I have to go else where to get what I have counted on Sam,s having. There was Natureade HealthSmart protein shake mix now no longer available and I called the company and they said it was made for Sams and they discontiued it and it's no longer being produced and is not being sold anywhere. Apparently you don'f feel it's necessary to post something or even let employees working in that area know so they can let customers know--they just get alist to order from. Both of my sons have Costco by them and they prefer Costco so I guess I'll drive the extra 30-45 minutes and try them.

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  20. Tired of products being changed in the health/beauty area. Had been using Natureade protein shake and it's been unavailable the last 2 months and none of the employees knew why. I called the company and they said it was a trial for a Sams Club and they had stopped the productiion and it's no longer being produced or sold anywhere.. The GNC replacement stinks. There are other items that are gone or been replaced with lesser quality.Sams club is less of advantage if I have to shop other places get what I need. Costco is further away but worth the drive if I can do most my shopping at one place like I use to at Sams

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  21. I will NEVER shop here again. Worcester Ma I got to the store 15 min to early so the girl at the front door told me. I tried to explain that I had the membership that would allow me early access she said you have the wrong card and would not let me into the store. I asked could i go to the counter and straighten it out and she told me i would have to wait until the 15 min was up then she would let me in the store to straighten out the membership. I waited in my car for the 15 min went in did my shopping then tried to get it straightened out at the customer service desk where I had to wait another 20 min before one of the two women there could help me she said that indeed i did have the right membership to gain early access however they must have given me the wrong card she made a new card for me and i went to my car. while sitting in my car a man started pulling into the spot next to me and hit my car when i got out to talk with him he simply said i didn't do that and drove off. luckily another person saw this and got his license number. 8xr-580 a black car he drove off to fast for me to get anything other than that. I am beyond pissed off right now but one thing is for sure i will never shop at any sam's club again.

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  22. So I am at my local Sam's Saturday picking up a few items. One thing I was looking for were the same oranges I had purchased 2 weeks before. Well they didn't have them in the fruit area so I assumed that like other items I had enjoyed in the past, they no longer stocked this brand also. After standing on line... long line, I check out and head for the door for the let me scan your cart and receipt line. There on the backside of the display that you see when you enter the store are the oranges. So I ask the lady at the door why do they put stuff out AFTER the registers by the exit. Who in their right mind would go back and stand in line for a bag of oranges. The only answer she had was that corporate does the store layout. So I ask corporate, why??? What sense does this make?

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  23. Rude associates and rude customer service manager! Humble, TX
    Too many incidents of bad customer service.
    Closing my acct and going to Costco even if its on the other side of town!

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    1. Lets all go to COSTCO!!!!!!!

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    2. WHY POST A REPLY IF IT IS REVIEWED AND MIGHT BE TURNED DOWN?????

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    3. I wish we had a Costco here In Oklahoma City

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  24. I love the service I get at SAMs club but you all do not accept AMEX and since u don't I have took all my business to Costco and Bj's . You all accept it online but not inside the club which is bull. I have a business and since you don't Costco and Bj's is loving my money.

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  25. What is the employee policie for Sam's
    Club? my understanding is when employee's have their work schedule for the week it is a set one and if another employee comes in and ask for a time or day switch with another employee it must be discuss with the other employee before changing his or hers work schedule...not after they changed it. What I see 4901 Santa Anita, El Monte Ca.91731 Sam's Club is not following work ethics policies and soon Mrs.L. will have to be told what a employee policy is! or her bake goods will go spoil. Stop taking advantage of good hard working employee's!

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  26. Dear CEO,COO,

    I had the opportunity to meet a very nice and energetic employee of the Sams store Corporation located on Veterans Memorial Drive in Saint Charles, Mo. around 6:30 p.m. on May 23, 2013.

    Her name is Tina Gittemeier and she is one of the stores Grocery Team Lead # 8251.

    I'd been in this Sams store three times prior to meeting Ms. Gittemeier in a two week period in search of a frozen sea food dish I wanted to served for a get together last weekend but could not find.

    I had purchased this item at this store on numberous occasion. Ms. Gittemeier took the time to go with me to the frozen sea food section and helped me search for this item.

    We did not find the item so she decided to search the store computer at which time she discovered the store stopped carrying this item in it's inventory.

    I asked Ms. Gittemeier to call the Sam's store my neice had shopped on May 22, 2013 to get the inventory number. Ms. Gittemeier called the Sam's store located on South Handley Road in Maplewood, Mo. and inquired from one of the stores managers for the inventory number.

    The store manager was also very helpful by going to the frozen food section and getting the inventory number himself and repeating it to Ms. Gittemeier.

    She searched her store's computer inventory and discovered it had been deleted. Ms. Gittemeier sent a computer message to the store's inventory personnel and inquired if they are able to carry this item again.

    Ms. Gittemeier informed me once she receives an answer about this item she will call me the decision. This meeting lasted about 37 minutes, although I left the store without the item, but I left a happy and satisfied person. Sometimes people do go that extra mile.
    Thank you, Ms. Gittemeier.

    On May 24, 2013 in the a.m. I received a telephone call from Ms. Gittemeier advising me they will start back carrying this item again next week. (SeaPak-Spring Rolls), you have to try them.


    Thank You Again,
    Don M.

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  27. Today my mom sent me to Sam's club in Oakwood, Georgia on Mundy Mill Rd, with her card and ask me to get her what she needed I am a 16 year old girl who is unable to get my own card due to my age. The cashier ask me where the card owner was and I tried she is at home that's my mother. She got an attitude with me and told me I would not be able to use her card when I said I'm only 16 and its my moms she continued to fuss and be rude. I work in retail and understand that there are rude customers and long hours involved but my morals and my training gives me no excuse to be rude to anyone. I understand you have a policy that doesn't allow people to use other peoples personal card but I gave her no excuse or reason to act the way she did and when we went to the customer service desk instead of helping us get a card she got rude with us as well explaining why we couldn't use the one we had. Iknow iI'm young but I'm still a customer and the employees obviously weren't to happy to be at work and had no problem showing their true colors. The customer service specialist should be the last place you ever get treated poorly. And on top of that she answered the phone in the middle of our conversation I know you are a big businesses and have no trouble making money and getting customers but that's not the way you started and that's not the treatment and service that got you where you are today.

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  28. recently i applied for tax exempt status after being a business customer for many many years. last week i sent my wife to buy things for the grill in the bar which i own. she is also a sams member and a corporate officeer in the business. she was told she wasn't registered to be tax exempt. i was not asked about this when i applied and my wife should be able to buy tax exempt. i was told to come in and register her. due to the long line at the desk i asked to do this by phone, she said i had to come in. i don't have time to wait in line because a clerk did not do her job the last time i was there (the wait is about 30 to 45 minutes). i asked to talk to a supervisor, with the call on speaker phone i sat doing paperwork and held on the line for 45 minutes without any response at all. is this the way sams wants to be represented. is there some one i can speak to and get help in this matter. please give name and number i would be glad to speak to someone. this occured at the store on airline hwy. in metairie la.

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  29. Recently I had visited your Council Bluff , IA store.Wow, can you say not helpful!!! Most of your employees were not very helpful, didn't even ask to help or smile. And I've been a member for years. But my intentions for being there that day were for a birthday party. I had went to the bakery eager to make an order for my mother's 70th birthday. As I stood back at the entrance. I waited approximately ten minutes. I did not see anyone but I had heard someone talking loudly, you can hear everything anyhow. Sounded like she was quite engaged in a conversation. But what I had heard disgusted me in the utmost manner. As i waited patiently, I heard a woman saying some quite derogatory things about a past employee, as she referred to her quite disgustingly. She went about your ex cake decorator who was lazy and did nothing, and I know her name for sure was Lacy. If it were up to her she'd never have a job again, as she was not quiet about it neither. I waited longer then another person appeared from the back, ignored me at the door and went directly to the woman who was at the phone. I heard the two begin talking. And this same woman says to the girl, " I'll tell them anything they want to know about that, "spick bitch." Then the woman walks over," oh can i help you?" I stayed to get their names. I read Katey Bakery Team Lead and Haley. As I glanced to get their names, I quickly responded, "No, I'm fine thanks" and walked away. Now I never in my 25 years of working have ever heard ANYONE I mean ANYONE EVER speak of another person in that manner. I am so sickened by what you have going on there and who you allow to work there. And I don't know what a "team lead" is or does but that's just sickening. I will NEVER NEVER come back to this store again!!!!! I refunded my membership and am now a happier member of Costco.

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  30. Looking for a product you used to carry . Royal Hardtop Gazebo Item 618484 Mod # GZ066PST do any of your stores carry this item. Thanks!

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  31. My husband and I are in our mid-seventies and we like to shop at the near-by Sams in Peachtree City GA when we are not traveling. Since there is only the two of us and since we are gone much of the time, we cannot get the use out of paying $45 for a Sam's card like young families with children. Would you consider selling a senior card for a reduced rate. It would really be appreciated.

    Margaret

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  32. Have been a loyal member since 2005, however was quite disappointed with some employees. I ordered cupcakes for my son's birthday on 07/29/2013 to take to daycare. When I picked my children up from daycare, my daughter gave me a ziplock bag that had a fingernail in it. She informed me that she pulled it out of her mouth after biting into the cupcake. I went back to the daycare to ask the teacher and the teacher confirmed that they saw it and placed it in a ziplock bag for me to see. I went to the local store where I purchased the cupcake and asked for the Manager. However was informed that he just had left. I requested to speak to someone who my be an assistant to the Manager. I spoke to someone and addressed my concern about the fingernail found in the cupcake and how my daughter could have swallowed it. The response that I got was "we apologize for that mam". When I said "That's it?", the employee then proceeding by saying "would you like some more cupcakes?" of which I refused. I walked out of Sams Club and returned today. Spoke to the Manager who refunded my money and instructed one of the cashier's at customer service to give me a $15 gift card. This shows me how little some people care about others. This could have been serious yet the matter was taken lightly by Sams Club employees. Was very disappointed and discussed.

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  33. On a mid afternoon I took my car to have a tire rotation at your Elk Grove CA (Sacramento) location. Your tech (Rocky) said he won't be able to rotate my tire due to liability purposes (Tire was a little worn out) Your tech said just drive it until I need new tires. I went to another location (Roseville CA) and yet they rotated my tires. I took two hours but I got my tires rotated even though I was the first customer at 7:00am

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  34. I have shopped and been a business member of Sam's Club Bloomington, MN, for over 10 years. I am leaving Sam's Club after much thought, due to the fact that I am afraid to go back into that store. On 8/1/13, I shopped at the Bloomington Sam's Club, and when there was a mix up at the cash register, regarding my purchase, I was told by a very courteous cashier that I needed to go to the customer service counter to get it straightened out...at that moment, a very rude so-called supervisor, looked at me and said, "you pushed the wrong button"....to which I replied, "no I didn't....I am certain that I pushed the right one"....and he wanted to continue to argue with me in this regard...I mean, what difference did it make at this point? I went to customer service, and the very polite and courteous representative, could not figure out how to fix the problem, so guess who got called to the front desk...that's right, Mr. K.Richards....Mr. Rudeness himself...and guess what the first thing he said to me was? Yup, "you pushed the wrong button"....again, I was at the customer service desk to get this straightened out. Mr. Richards was just trying to antagonize me, and insult me in front of other customers and employees....at this point, a customer, who had been waiting in the long line forming, due to the difficulty that the cashier was having with my problem, came over an shoved me over and said: "You've been here long enough"! At that point, I asked that the security be called, or the police as I was now assaulted by a customer...Mr. Richards just stood there and smiled....finally a customer service manager was called to help with my problem that I had in the first place, and I told him that I wanted to file a complaint. He had me fill out one of those cards for "suggestions"...I filled out two cards-front and back, and checked off where it asks if I want to be contacted...waited over a week...no call....so I called...was told that the manager, Steve Holman was in a meeting that day...so I called back the next day....was told that Steve Holman was not available...but that she "Bonnie", who identified herself as an assistant manager, and who would not give me her last name, assured me that she could handle the problem. After I told her all about what had happened, she said that she would have to pull the security video to "see" what happened, and also made an excuse for K. Richard's not calling security, or the police, saying that the store expects customers to make that call themselves...in other words, she did not believe me.....I told her to just speak with the cashiers...the polite ones...both of whom had apologized to me. I asked her who oversaw the Bloomington store and she told me that no one did. I told her that I would like a call from the manager, Steve Holman, and as of today, after one entire month, have not heard back from this manager. Good bye Sam's Club.

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  35. What happen to common customer service courtesies.

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  36. I am very disappointed with the way you guys advertise your products and specials. I had the mostembarrassing experience due to your company lack of information. I selected some items that had an extra $2, $2.50 off and when I went to paid the casher told me I had to be in the Sam's Plus. Well I had to take everything out my shopping cart and specially my kids stuff. There is not specification in the signs like explaining who or what type of cards gets those offers. Its just a sign showing $2.50. For me that's is false promotions. You put that for customers to grab it and when they go to the cashier they are told " oh no that's for Sam's Plus customers" so people feel obligate to update to another service. Well I think that is very rude and unfair. We still your customers and not all of us have the money to upgrade so it will be fair for us to know before we go to the casher.


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  37. Sams club at Bristol va has a new thing(A) rearange the store to where u can not find anything so u will spend more time looking. (B) discontinue what u purchase from them so u will shop walmart next door.< a sister store> (C) now they are cutting out coustomers. That is ok as COSCO is comeing just down the road. I have saw what Coscohas done to Sams at Myrtle Beach.Look out Bristol Va.and Johonson City Tenn.

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  38. Sirs, We have had a Sam's Club card for several years and I wonder why we have it because some of the other Lake County Gas stations are cheaper in price, like Sheetz is 3.09 per gal and Sams is 3.29 ! Are the people running the gas office inept here in Ohio?

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    Replies
    1. I always check gas buddy.com before going for gasoline. On March 25, 2015, I checked and Sam's Club, Pinellas Park, Florida was $2.29/gal and in the short amount of time to get there, the price at the pump had increased to $2.55/gal a 26 cents increase. I pulled out and returned to the Shell station on 66th street, less than a mile away and filled up for $2.32/gal. I went back home and again on Gas Buddy.com. checked prices in Clearwater FL, and Sam's Club at the corner of US Rte 19 and Gulf to Bay Blvd, about 6 miles from the Pinellas Park location, the price was $2.32/gal. Was in the Pinellas Park club today and their price came down to $2.42/gal and guess what - the Clearwater club was still $2.32/gal. We pay a membership fee to belong to Sam's, only to be SCREWED ROYALLY at the pump. We are about in the middle of the two clubs and this occurs often - SAM'S CLUBS are not inexpensive. I rarely purchase gas at the Pinellas Park club, because other station's prices are generally cheaper. I now check prices for Largo, Pinellas Park and Clearwater before getting gas, and I not only know the Sam's Club price, but all the other stations along the way

      Bill .

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  39. I have tried 4 times today to talk with someone at Wal-Mart/Sam's Club home office, When the operator answers the phone I explain why I am calling and I placed everywhere but with the department at the home office that I need to speak with. I have called back again, and now I am on hold - indicating greater than 5 minutes.
    I have a simple question and the local Sam's Club - could not answer it, they "its the Vendor" not Sam's Club.
    Here's the question - for the Majority of 2013 the Eggland's best prices was $1.61-$1.81 per 18/pack. I purchase 2-3 packages regularly. This past week I saw that it was now $3.83 per 18/pack. Question - Why did the price price double +. I appreciate your answer, Thank you,

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  40. On Oct 25, I bought a camera outfit from Sam's Club in Athens, Georgia.
    The idea was to use it to back up the cameras I already own, 2 Nikon D200's. That night I studied the info on the outside of the box and decided it was too different to use it. Controls different, memory cards, batteries to name a couple.
    I decided to return the outfit (camera body with 2 lenses, battery, charger and carrying bag) without opening the box.

    I returned it Sunday Oct 27, two days later, never opening the box.

    The electronics guy came to verify everything was in the package. Well, what do you know, the camera body and one lens were missing.
    The box was brought out to me from a locked cage, at least they said it was, I never saw the cage.

    Now, I know I should have opened the box before I left the cashiers desk, but who would have thought the box was nearly empty, it being under lock and key. I will inspect all boxes from now on, regardless of where I buy something.

    Sam's club club informed me today that they were not going to credit (refund) my card.

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  41. I have been a member of Sam's Club since 1998 and shop there at least 1 - 2 times a month. Recently I received an Invitation to the Holiday VIP Event, so I went to purchase several items (MacDill store, Tampa, Fl). After reaching the check out I was informed that I could pay an additional 40 something dollars to upgrade my membership, because this sale for "Plus" card members only and only those who received an invitation. I informed the clerk that I did have an invitation and that nowhere on the invitation did it mention the word "Plus" Card Members Only. Although, it was not the clerks fault, I refused to pay additional money to upgrade my membership, so I thanked her and walked out without purchasing the items in my basket, I was even told that I could upgrade my membership tonight and then come back within 7 days and cancel the upgrade. How many others did they lure into the store only to make them upgrade their membership to get the sale price. Thinking my husband and I may had misread the invitation "email sent by Sam's Club, I called the store back to ask a clerk at Customer Service about the wording of the invitation and she read it and was also unable to find any mention of the sale being for "Plus" members only, but was quick to add that I can upgrade my membership at this time. I Did not realize that Sam's would stoop so low as to attempt to force paying club members to upgrade their membership. The false advertisement that conveniently left out the fact that you had to be a "Plus" member or pay to upgrade your membership at that time to get the sale price. Now within 7 days when everyone goes back to the store to cancel their upgrade, is Sam's Club going to hand them another line of bull and not allow them to cancel without having to return or pay full price for the items that they purchased during the sale.

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  42. I have a bone to pick with Sam's Club. I was very, very upset but I've finally calmed down. I've been a member at Sam's since 2006. In 2009 I added my mother to the account.

    Today I went to my local Sam's in Avondale, AZ to get essentials as well as get a new card. You see, a couple months ago my mother filled out paperwork for almost an hour to make the account cards into credit cards. She added me as well and told me to go in and get a new card.

    I get there, tell them I need the new card, they do their thing and hand me the card. I look at it and ask if it's also a credit card. I get told no. I say that no, I'm there to get the credit card version. I then get told that I can't have it. Even though when my mother signed up for it, she was told it was completely acceptable and fine. But today I get told that because she isn't primary, I can't get the right card. So I tell them to switch it and make her primary. They tell me they still won't give me the right card. That my mother has to actually come in again.

    Now, here's the problem. My mother was in the hospital for five days. My father has Alzheimer's. Neither one is mobile, hence my being the one to go do the shopping.

    I call my mother on the phone and of course she's confused because she was told when she signed up that adding me was fine, even specifically had to sign a page saying she was responsible for any charges I make. At NO time was she actually told this "rule" about being primary on the account. So basically my mother got scammed into getting a credit card that was supposed to be for ME to use in emergencies to take care of them.

    I ask for a manager. He shows up, his name is Patrick, and he speaks to the female employee but he doesn't speak to me and he doesn't speak to my mother who is still on the phone.

    All your people would say is there's NOTHING they can do. And that is 100% absolutely unacceptable. There is ALWAYS a solution to an issue. Not a single employee offered any solutions or alternatives. They just shrugged, and said they can't. I also do not believe in "can't". There is no "can't", there is only won't.

    And then your manager Patrick just walks off! He completely took off!!

    So because YOUR employees lie by omission to get my mother to sign up for a credit card, MY family gets screwed over.

    I am completely disgusted by the attitudes of your employees and their total lack of compassion or willingness to do ANYTHING at all to help. Saying something is policy is irrelevant. There is always someone who can press a button to fix the problem.

    Because of your employees I was unable to provide my elderly parents their required items.

    To top it off, as I turned to leave, your female employee had the gall to say "Merry Christmas" to me. Unbelievable. Yeah, I just LOVE the Christmas spirit your employees displayed!!

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  43. Deborah Ward Sams club 6660December 17, 2013 at 6:45 PM

    Hi my name is Deborah Ward I live in Kimball ,Mi I recently went into your club at 32nd st Port Huron ,Mi
    On Monday 12/16/2013 and there were Coaches and staff from other Sams clubs covering the staff as their was a employee who had passed and they came to cover the store so that the employee's could go to the funeral. I just want you to know that this was very heart warming. and more places should do this. Thanks again for all the team members who put their thoughts out to the employess in a time of need.

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  44. Hi, my name is Maribel Penichet, from Florida, visiting Vienna, VA for Christmas with one of our children. Here is our story from yesterday:
    We braved the traffic yesterday to go to Sam's. A 20 min drive turned into 1 hr. 12 miles. Did not get lost. There was construction on on road way down to 1 lane. We followed GPS, it took us through shopping centers, I do mean through, This time of the year? Finally made it to Sam's. Where we took our time and kept checking list. Had some meat cut up to our specs. Finally after almost 2 hours we were ready to check out. Pete put everything on conveyor belt except for the 4 cases of sodas, around $400 worth. Pete hands membership card to cashier. She says membership is due, we have to go to service desk. Pete says I paid it 2 weeks ago right at this store. Cashier calls someone, who says we have to go to service desk. Hot Cuban character starts to come out in both of us. Every time we have been to this Sam's there is a problem. We left all the groceries there, walked to service desk, the same person who took care of us before is going to take care of us, Lord forbid, Calmly we explained (Cubans do not know what calmly means) what our problem was. He looks in his trusty computer, agrees that we paid membership, says he doesn't understand. At this point MRS Calmly says get me a manager. After about 20 mins, mgr comes up, her name being Maria. We explain, the man says he doesn't understand. She tells him that it was not activated. (Activated is not our problem) They then proceed to speak back and forth between them for another 10 mins, with guys repeating he didn't understand. Mrs. Calmly now says let's make this simple for you two, give us a refund, man says he can't refund membership dues. HAHAHA, he never dealt with a "Calmly Cuban" much less 2 of them. Mgr comes back says give them a refund of $45 in cash. Man says I don't understand, picks up phone, looking at trusty computer. He has both our cards and Fl driver licenses. By this time we are 2 very hot blooded Cubans, and have told them this would not happen in Fl. I ask the man for our cards, he hands me the licenses, I say I need the cards too, I reach in and take them, told him we are walking out to parking lot and making a call. One whole day lost, arrived back at Joann's around 2:15 pm, in time to pick up AJ from bus. No groceries. I did call my credit card company, explained the situation to them, they gave me a refund. Do NOT shop att he Sam's in Sterling, VA. I am told after I told our story to some people that this Sam's has a very bad name.

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  45. This comment has been removed by a blog administrator.

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  46. i work at the sams club in bradenton florida where managers schedule you your shifts then change them after they have been posted how are we suppose to make plans if our schedules are constantly being changed

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  47. I have been a member of Sam’s club since it open here in the quad cities and I have been buying ERA laundry soap, northern toilet paper, and many other things there for a longtime and today I went to Sam’s Club to get these things items and few others and now they don’t sell them there no more, WOW I may have spent My Last Dollar at Your Sam’s Club & I Ask That You Stop trying to keep Costco from coming to the Quad Cities, you bring members mark toilet paper and sell it for the same price as the northern toilet paper & members mark laundry soap for the same money as ERA & take out ERA!!! I have been using both of them for 30 + years and I will have to drive to Iowa City IA to buy in bulk from the Costco because My Sam’s Club does not think nor care about their Members, I found that out today when the manager told me that’s how it’s going to be, So the Corporate Greed is now taking over. I really did like your club and would continue my membership if you bring back and not everyone likes generic !!!!!!!
    I spent over $20.000.00 in your store in 2013, I will go back to Sam’s one more time and if you don’t have them items back on your shelf I will Never Spend One More Dollar of My Money in Your Stores.
    You can call me at 309-314-1133 and I will give you my membership # and you can see how much I spend at your store.. Jim Charles sorry but not a happy camper.

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  48. Attention Corporate manager
    I am writing this in regard to a msitake made by a sams club cashier in independence,mo 39th & bolger store
    My wife recently made a purchase in the amount of $ 181.47 this purchase was accidently charged to credit. No problem.The problem is they redid the purchase and the above mentioned amount and Iam not sure how this happened this was debited from our bank 2 times. When she went to the club providing evidence of this 2 receipts and bank statement she was told she would have wait 7 to 10 days to reciveve a refund I dont know why they can not send the amount of this to my bank instead of making us wait for money we need if this is your policy I may have to consider closing my charge and cancelling my membership because I do not feel this is the way to treat aloyal customer. Steven Lackey

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  49. https://www.facebook.com/jamie.metevier?fref=ts&ref=br_tf
    why is this manager posting stuff on his Facebook about his manager job in ocala florida sucks and is shit and poopoo he is a disgrace to being a manger. when people are losing their jobs, no class.
    jamie metevier ocala florida sams club asst mgr

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  50. At the Salisbury, Md store, I purchased a set of 4 new tires 1.5 years ago. I purchased the tire rotation service with the tires. Upon my 3rd rotation, I took the car up early and my tires were perfect as I care for my tires and car maintenance.
    I was to leave town on vacation and so I took the car in for rotation before going on vacation the next morning.
    The service dept was empty so I thought my tires would be done quickly; they were not. It took 1hr and 15 mins and I wondered why it took so long but it was ok, I got my car and drove home on town low speed roads.
    The next morning, I hit the road fully packed and when I hit 60 my one tire made a wah-wah-wah sound that I had never heard before. Upon return from my trip 3 weeks later, I took the car to show the manager of the tire center. He and another looked over my tire and said it was out-of-alignment and we could see that in fact the tire was wearing on the inner side. Puzzled, I agreed and went on my way. But it was only later that I realized what happened. The technician who rotated my tires, removed my good tire and replaced it with another tire that was of the same type (that was why he took it). This is the 2nd time I have had tire problems with Sams. On a prevous visit they broke 4 lug nuts off of my wheels. Four ! They did take care of the repair and towing so I was somewhat happy but...
    The person who stole my tire was a tall African male of about 6". I did not get his name but he handled my car. Needless to say, every time I use my car that tire tells me of the rip off. I could not convince the manager.

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  51. Hello Sam's club headquarters i currently work for sams in facility #4721 Houston,TX Willowbrook area , and this is an honest comment with high prioriy ,well let me start with this they hired me as a cart guy on september 2013 , and hired me as a cashier 2 or three months later , but till this day they still have me working outside in the hot weather , yet i am on the cashiers schedule , and i have tried talking to them about moving me in to my corresponding position , but they are just using me to kill time or idk what they are doing they are terribly unorganized , and some of the managers are extremely rude to the employees about selling credits , and also there is this manager that locks the doors and wont let anybody in or out until all the floor work is done putting people to work out of their job description that is like kidnapping!!! and it is ILLEGAL! i please ask you to take action NOW! or i will report to the city because i have many employees that can back up this statement.

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  52. Or can someone with the right knowledge lead me to the right direction ?.

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  53. Job Descriptions, why have them Sam's Club? 80% of mine is doing "other duties as assigned"... and the work load is physically impossible to accomplish in 8 hrs. What happened to "Servant Leadership?" - None of our Managers are right along side associates helping taking care of the member. Members have become angry because of this. Managers sit in the office barking orders. They lead by "threats" of a "coaching". And what's with "can you call me in the office" when a Member asks for a Manager!? No wonder these people get poor service, it's the little guys doing above and beyond for the little pay. Really!? Get a clue Sam's Corporate. Having cashiers "BADGER" your members to UPGRADE or RENEW or get a HIGH INTEREST Credit Card or ELSE! is pathetic. Event after Event, dog them cashiers until they quit! Hey! how about an actual Marketing team that goes out and builds relationships with with business and members? Instead of sending team leads and cashiers out to do it! Oh, and can't afford any theft, transfer everything, especially when businesses are in a HURRY to get back and conduct business. It's NOT a quick trip to Sam's Club. In all my years of working, this is the most POORLY managed business I have ever worked for!! Get some "all in" Managers who actually perform or experience "accountability" - putting the member FIRST in a physical sense rather than a verbal!

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  54. Dear Sir/Madam

    On 04/19/14 I return to your Samsclub store/Dunn Ave/Jacksonville fl Brush Drive. I return because
    on 04/18/14, I pay for my medince and pick up a magazine, I paid for the magazine, but left it on the counter, so I return on 04/19/ at 8:30am with my receipt, I first pick up a couple of other items, that I
    Forgot to get, along with another magazine and went to the service counter, there were Four people to the left of me taking, no one was at the counter to greet me, a young lady (Rock) sitting and talking with Three other people to the left of me (I waited until to finish) talking with the other co-worker, she excuse herself from her group and I told her that I left my Magazine yesterday at the pharmacy counter, I gave her my receipt and she said she had to call the store manger to handle that, I said okay (she was a little rude, but
    I felt I could push thru that., she call him, I told her if he didn’t have time I would send an email (meaning
    An email about her rudeness). I wanted to talk to him about the way she was acting.

    She then came back to the counter and said that she could ring up the other items, so she did, the phone rang, she answer, came back to the counter and just stood there, not saying a word, looking at me, so I look back, then she said I can take care of the magazine insure, I told her I would just wait on him to come up,
    .as I said that he was walking up fast and right away he said what was the problem, I began to tell him how she was acting (little rude), he yelled out and told me that I was acting nasty, I asked how was I nasty, he said that I sent threatening message thru the phone, I said what threatening message, he said I was going to send an email, I ask how in the world is that threatening, I can’t remember what he said after that, but the
    Conversation when down hill from there in the way he talk to me, as though he was on something, I told him not to come up here bullying me and talking to me like this, he told me that he wasn’t bully me, coming up in my space. (he was so rude, I have never had a store manager talk to me like that before, in
    the open for other people to hear and see, it was embarrassing.

    I expect the customer to carry on like that, not a store manager.. He left and went behind the counter with the young woman, I told him and the young lady Rock, that if I was rude I apologize and it wouldn’t happen again, but he didn‘t give me the opportunity to be rude, “he took the show and perform” as though he was on stage!, she on the other hand was was standing with her hands on her hips , face twisted, by now Mr Rocy was behind the counter and he told me that for 3.14 (cost of magazine), that he was not going to call me a lair and say I didn’t leave it there, I said a “lair“, I ask him why I had to be a “lair“, I have never had any problems in this store.
    He talk to me like trash and for a second I became a little scare of him, but I remember that I was as in a store, so nothing would happen to me by this store employee. While back behind the counter he said, I still don’t know what the problem is? (he didn‘t know, because he didn’t ask)? I said she was rude (she get’s off the phone with him and stands there and look at me, when I stared back, she said that she will handle the transaction , am still standing over to the side waiting on the manager, she didn’t say anything, just looking at me. After a while of this, she said she was going to handle it, I said you didn‘t say anything, how do I know this.. She was rude…, in talking with Mr Rocy I had to stop the conversation myself….. . Am so upset ! The store call on 04/21 a Ms Renada, she listen said nothing, but listen and said I can give a 25.00 gift card if that will help out. WHAT!!!…. What about the situation.. Am not writing because of money or gifts. What about me!!!!

    Sincerely








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  55. Dear sams club I have been an employee for years with the company I had to make a recent change by moving to another location. And this change was horrible the club that im working at now needs major help. These people are cutting everyone's hours so no one seems to give shit anymore. This is club 4998 in belleview fl. They really need better management if your going to cut hours. I dare you to walk in this club right now it stinks.

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  56. Dear people of Sam Club: I just wanna let you know that your Spinach Risotto Stuffed Chicken Breast and Brussels Sprouts With Bacon Shallot Butter is unfit for human consumption it cost me about 30 bucks for trash the dogs would not even eat.

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  57. ON FEBRUARY 25,2014. I PAID $45 CASH FOR A SAMS CLUB CARD. I NEVER USED THE CARD. SAMS CLUB SAID IF I WASN'T SATISFIED I WOULD RECEIVE A FULL REFUND. ON APRIL 19, I CALLED SAMS CLUB WHO IMMEDIATELY CANCELED MY CARD AND PROMISED ME A FULL REFUND WITHIN 4-6 WEEKS. I STILL HAVEN'T GOTTEN MY MONEY. I HAVE TALKED TO THEM NUMEROUS OF TIMES, THEN I WAS TOLD THAT A CHECK WAS ISSUED ON MAY 19. YESTERDAY, I GOT A MESSAGE SAYING THAT THEY NEED AN ADDITIONAL 3 WEEKS FROM AMY SAYING THERE IS A DELAY IN GETTING MY MONEY BACK. I THINK THAT THEY ARE REFUSING TO GIVE ME BACK MY MONEY AND THEY SEEMED SURPRISED THAT I HELD ON TO THE CARD BECAUSE IT WAS CANCELED. THE CARD AND THE RECEIPT ARE IN MY POSSESSION AS PROOF OF PURCHASE. I HAVE TALKED TO AT LEAST 6 DIFFERENT PEOPLE INCLUDING SUPERVISORS, THEY HAVE ONLY BEEN GIVING ME THE RUN AROUND AND I'M SICK OF IT. TODAY I HAVE FILED AN OFFICIAL COMPLAINT WITH CCA. TOMORROW I AM TAKING MY STORY TO CHANNEL 13 INVESTIGATIVE REPORT, THEY WILL PLASTER YOU ALL OVER THE TELEVISION SAMS CLUB, YOU ARE NOT GONNA JUST STEAL MY MONEY!!!

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  58. I am an associate of Sam's Club and I would like to let it be know that HR can not just change a person's schedule without informing them first. I'm aware that people lose their job or quit but that don't give HR managers the right to schedule me or someone else who is off for coverage without asking. HELLO idiots we have a life outside of Walmart/ Sam's Club.

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  59. I am an associate of Sam's Club and I would just want to let HR managers know that you can't just change a person's schedule without informing them of the change first. I know people lose their job or quit but that doesn't give you the right to schedule myself or another associate in their place just for coverage.HELLO idiots we have a life outside of Walmart/ Sam's Club. Which is probably the reason they have so many registers and no cashier to operate them

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  60. Neal Stephan - Sams Club Member -Store 6251 Good Morning - I had a GREAT experience, I am a traveling salesmen arrived last night in Washington PA. Woke up on a Monday morning with a flat tire. I drove to Sams Club where they fixed the tire at no charge, and very very nice staff.
    You dont find folks like this very often. Great Team
    Thanks Neal Stephan

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  61. TO WHOM IT MAY CONCERN, GOOD MORNING.
    I HAVE BEEN TRYING TO CONTACT THE CEO OR PRESIDENT OF SAM'S CLUB, I HAVE BEEN A MEMBER OF SAM'S CLUB FOR ABOUT 16 YEARS HAD NO PROBLEM UNTIL NOW. I OPEN A CREDIT CARD WITH SAM'S CLUB I HAVE BEEN PAYING MY CARD. BUT ONE DAY I GOT A CHECK FROM SAM'S CLUB OF 200.00 WITH MY NAME AND ADDRESS STATING IT WAS CREDIT. A MONTH LATER SAM'S CLUB IS CHARGING ME THE 200.00 BACK
    THEY ARE SAYING IT WAS A MISTAKE THEY DID. I AM REALLY UPSET DUE TO THEY WAITED A MONTH TO TELL ME THAT I HAD ALREADY CASHED THE CHECK AND PAY BILLS. HOW CAN THEY BE CHARGING ME FOR SOMETHING THAT I DID NOT DO. SAM'S CLUB IS STATING THAT I HAVE TO PAY THEM BACK I DO NOT HAVE THAT MONEY. THEY STATE IF I DON'T PAY IT BACK THEY WILL CHARGE ME FEES. THANK YOU I WILL BE WAITING TO HEAR FROM YOU THANK YOU VERY MUCH I AM SO UPSET THAT I WOULD LIKE TO CANCEL MY SAM'S CLUB MEMBERSHIP AND I DID TALK TO MY LAWER

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  62. Hello, I am a new customer here at Sams in Edinburg Tx 78539 Trenton and 10th. I'm so sorry to bother..... I was at your store recently and there was a lady named grace yelling at one of the employees. Your employee brought to tears. I was there! I felt horrible. That lady was so unprofessional I decided to find out who she was, turns out she is the store manager. I spoke to an employee turns out theres more! There is alot of theft and relationships between managers and employees. What kind of business are you running? I have overwhelming evidence all that is taking place. Some names are, grace store manager, Rigo manager, Gloria manager. I'm in so much shock I feel the need to tell the whole world. Not only that but there's recordings of the store manager saying that the food might carry salmonella and that the company doesn't care. For the store manager to say that.... Well that means something. Im cancelling my membership with concern that I may get sick. I don't know how this can happen and how you would just ignore a problem like this, its inhumane. Disgusting even. My parents and family are cancelling as well. I'm debating on giving all the info to the media. I hate to complain, I feel like its a waste of time...
    But seriously? This is just so much that this store is getting away with. I'm completely disgusted and shocked with this store.

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  63. I purchased a considerable amount of food at your store at Potomac Mills, Woodbridge, VA. I should have checked Yelp ratings before joining because your 2 star rating is very deserved. None of the meat I purchased weighed what your store said it weighed, being OVER in every instance causing me to lose considerable money not to mention not receiving what I wanted or paid for. I was shorted nearly 2/3 pound on stew beef and 3/4 pound gound beef. My pork chops were better having "only" a 3/8 pound difference. Tried talking to a manager for the store and meat department. No one would take my call nor did the person who answered offer any concern or assistance. You have just lost my business and as soon as my membership runs out, I will be going elsewhere. Too bad, I used to think you were a great place to shop. Silly me.

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  64. Your Clarksville Tn store credit card system has been hacked, I keep calling your stores and trying to tell you this, after I have lost 300.00 out of my personal checking account. Apparently you people do not care. I'm not the only one this has happened too. I'm just asking you to check your systems. I will no longer be shopping in your stores, because no one seems to want to fix this problem.

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  65. I purchased a television through your "Auction" on October 5 2014 and was sent an e mail from your warehouse in Texas that the order shipped October 6 via Fed Ex. A tracking number was generated with a estimated due date to my residence on October 9, 2014. I also made arrangements through your sub-contractor "Installs Inc" to arrive on October 10, 2014 to install my television. I took October 9th off from work to be present to receive and inspect my purchase which Sam's Club charged my account. I called Fed Ex to obtain an estimated time of delivery only to be told they did not have my order and it was never picked up. I telephoned Sam's Club Customer Service and was told on two occasions that a "trouble ticket" (ref # 18283960) was generated and "a Supervisor would be contacting me with a follow-up". I also sent an e mail to Customer Service and waiting for a response. Well, 24 hours later I'm calling for a third time to inquire about my order. I'm feeling frustrated because the item has been paid for in full, I was sent an e mail stating the order shipped I took a day off and I don't have my television. So, hopefully this third call directly to a supervisor by the name of Dee will help. But, it seems someone in the warehouse is not performing their duties as even Supervisor Dee cannot get a response.

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  66. After 3 phone calls to the Sam's club in Laurel, MD I didn't speak to a manager on duty. I waited about 10 minutes each time before I hung up. Poor service. I will never call or shop at this location ever again.

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  67. Hello would like to express my feelings

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  68. You need to get a different delivery company for your Sams Club in Rochester MN. Delivery Inc LLC is what you use and you should not. What a joke! I bought a mattress set on a friday and had delivery set up for the following wednesday. Didn't happen so it was rescheduled to the following Monday. The delivery driver left me a message about delivering it between 5-6 pm. NEVER SHOWED and NEVER CALLED. My set is still sitting in your store! I left 3 messages with that loser and he never called me back. I wasted vacation to be home for delivery for nothing. I will be getting a refund for this mattress set and I will buy it somewhere else that can actually use a reputable delivery company. This for two weeks has been nothing but a total joke and I can guarantee you that if you don't change delivery company I will buy nothing from you and I spend ALOT of money in your store. Your local manager was nice about it and even told me that there have been nothing but problems with this delivery company - so why on earth don't you change it???????? Very angry customer.

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  69. Good morning, I'm asking for a very big favor from Sams. It would be a great idea if you all can put that LEMON SWIRL SHADOW CAKE (Artisan Fresh) out for Thanksgiving and Christmas. The cake is delicious it deserves to be an everyday cake just like the triple chocolate and that nasty lemon crunch. PLEASE consider it.

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  70. Hello I wrote about the lemon cake I forgot to tell you that I would like for you to put the cake in Saint Louis, MO

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  71. For years, every since Sam's Club came to El Paso, Texas, we have had a very pleasant relationship with Sam's however in the past few weeks that has changed dramatically. My wife is a professional photographer and changed from a photo lab to Sam's to have her pictures processed. Sam's did a wonderful job for about 3 years until, a new club manager took over. Things changed immediately! First the prices changed dramatically and my wife was then told they would no longer process the pictures e.i., do the prints from behind the counter. Bad, since the screens available to customers doing their own are not adequate to process pictures properly. Okay I understand that is how it has to be so I went to the club manager, a "Gabe" and ask, since my wife had already done about 150 pictures at a promised at a promised price would Sam's [Cielo Vista Mall, El Paso, Tx.] process and produce the prints for those pictures. Gabe, the Club manager said he would indeed do so! We shook hands and I left. By the next day the manager [Gabe] had gone back on his word. So much for a person of honor!

    But that is not all! My wife is still trying to do pictures there amidst two condescending employees and a number of "no's" on the part of your managers and employees. One Example: The other night I took my wife over to have her pictures processed. When she was almost finished the "ass" behind the counter would not give the last picture, one each 3x5 print, just ONE PRINT because he said he had to go to lunch hence we waited for 1/2 hour while he went to lunch. He told my wife "those were the company rules."

    Toady 20-Nov-2014 she was sent home to remove information from her disk in order for your agents to produce the pictures. They could have done in a couple minutes them from behind the counter but they refused -- both your employee and one of your managers.

    We have been long and loyal customers. I even served on Sam's local advisory board. We purchase thousands of dollars of goods from Sam's Club and Wal-Mart each year. We even bring back goods for which we had NOT BEEN CHARGED and pay for them. I have also been a corporate buyer of thousands of dollars worth of goods, especially for several hundred people at Christmas.

    Then today when I called to complain I got shuffled around on about three phone calls trying to talk to someone.

    Well we've already done our first regular grocery, etc. shopping at COSTCO!!! They said they'd be happy to do my wife's pictures.

    C.R. McCalmont
    El Paso, Texas

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  72. Elizabeth GillenwaterNovember 27, 2014 at 7:52 PM

    I just wanted to leave a note to let you know that the Club in Texarkana, Tx had the Plus Member Christmas event last Saturday, November 22 , was a bust. My family and I lined up at 5am with about 10 other guests. At approximately 6am representitives came out and passed out appointments for those who were in line for Samsung Galaxy S5 phone. That is what we were in line for and were the second customer in line to rec'v appt for 8am. At 7:55am we aproached your phone center to purchase phone and there was a rather large line. My daughter went to your phone rep (Jeremy) and notified him we were there for our 8am appt. for phone. He told my daughter that we would have to go to end of line and IF he still had a phone when we reached the desk then he would help us!!!!!!!!!!!!!!!
    We immediately spoke with management who said that was incorrect and promptly told this to Jeremy who responded rudely and said he never told us to go to end of line.........He said he would take care of us next. When we did reach counter as next customer Jeremy continued to be rude and said "I'm not able to process the phone due to you are either deliquent with your provider or you have an outstanding balance..We explained we are current and do NOT get behind on our statement and that I am up for upgrade on three lines. He told us to call provider and that he could not help us. We got out of line and called ATT. They sent text to approve upgrade and he said we must speak with ATT rep and they need to straighten it out on their end. Once again we got out of line. Called and spoke with rep and they assured me that we were clear and for upgrade. We got back in line with different salesperson Mekilaaljb ?? and waited patiently for our turn. In the meantime, Jeremy called out for his 9am appt. and we said we are 8am appt still waiting. He rudely replied "I'll let him deal with ya'll. Once we reached front of line this rep said he could not proceed because your(Sam's ) computer said no date for upgrade and he said we need to call ATT rep. I got rep on phone and she (Jocelynn) wanted to speak with your salesman. Jeremy to the phone and responded "I never said she is not up for upgrade or that they were delinquent" that is an absolute falsehood and he handed the phone back to me and she was very upset and wanted his name to also report him. She said ATT will follow through with their complant and for me to go to ATT store for any future needs. I then went to store manager Roger? and complained about rudeness and incomplete sale. That we had been there since 5am and it is now 9:30am (4 1/2 hours and the PROBLEM IS UNRESOLVED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!) Roger came back to us after speaking with salesmen and said there must be glitch in system and that they had same problem with other customer. I reminded him that curtesy goes a long way and if they had been curtious it would have changed everything. His response, Well you have to understand that they have been here since 5am.. Really!!!!!!!!!!!!!!There is no excuse. I have blasted them to my friends and I will never sign up to be a member AGAIN. RUDE

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  73. Hi Sam's Club Headquarters I'm associate for 4989 store in Auburn, AL my comment is about all the Sam Clubs stores. I work in your receiving area every single working day or stores around the world is throwing away a lot of stuff that isn't damage in the trash compactor. Like if a pack of lotion with 3 bottles in it was taken to claim because one bottle or of the package of 3 is room while the other 2 is still some good. I wanted to know instead of the all 3 bottles her thrown away why Sam's Club don't donate everything that could be used, sewn together and washed? I am a single parent who is living out of a basket and sleeping on mattress who has looking at so much stuff that has thrown away by your company. I may not have my own place and transportation but I have a roof over my head for the moment I'm trying to make it to work on my schedule days but sometimes it's very tough when being a single parent. I don't have a set work schedule but I do try to make it to work every schedule day. Sorry but my real reason why I came to you is because of the waste of clothes and other important merchandize that could be used when they aren't damage by people all over the world who is homeless and who is in need. We recycle many of our plastic, aluminum and boxes or paper waste but it really would make a huge difference if we can donate our stuff it will cut down so much and help so many people. I am all about doing for those in need and provide so much help that I have dream so much about having the funds and help from others to come up with a foundation or something. That can help so many people giving them hope and helping them succeed to getting their lives back in order. I try to provide the best care for me and my daughter but compare to what so many families go through I'm doing pretty good. I wanted to know it's it possible that Sam's Club could help make some improvement and changes that could provide some blessings for others? Please send me your response. Thank you.

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  74. I have been a loyal customer for over 20 years, with small breaks due to military service overseas. I recently heard that Sam's Club has a history of donating to organizations that have ties to terrorist groups. Is this true? And do you plan on continuing this practice? I am waiting for a response which will definitely influence my decision on continuing my membership. Thank you. I am only posting as anonymous, because I can't get it to accept anything else. cozadjoh@hotmail.com

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  75. I shop at the Sam's Club in Laurel Maryland regularly , they had a good sale on tires recently and I purchased 4 new tires The tires were ordered and I was called by the store when they arrived. After having the tires for 2 months one tire blew out and I return to the store to get a replacement tire. I was told that the store does not keep the tires in stock or have any replacement tires when ordering tires online. Well wow I had waited 3 hours to be told this and everyone seem to act like it was ok . The I don't give a d -- attitude. One manager was called to discuss the issue. of why a customer is not informed of this when purchasing tires at the store. Not everyone wants to wait 3 to 5 days for a new tire nor is it a safe practice to be stuck in situation , due to not being informed by your store or having a policy in place. Thank goodness for one employee that has been on staff for a long time with Sam's tire department , the manager couldn't care less , about my situation , I travel long distance for work everyday , riding on a donut is not the answer , or some of the rudeness that was displayed by another employee. One Young man standing and listening to everything was on the computer searching local stores to see if they had a tire and found one. He even went to pick up the tire from the store, The manager didn't even offer to try that solution . Never lose this valuable employee at this establishment , the rest are useless.

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  76. hi im trying to find out for 100% if this story is true. if it is I will stop shoping at sams don't matter how great it is for I don't spend money were don't support what I belive.
    http://americannews.com/this-major-retailer-just-wrote-a-check-to-fund-a-hamas-mosque-will-you-shop-here-again/

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  77. I've been calling customers service since 9:00 am this morning. It's now 3:21 pm. It's 3:49 pm I called again the operator answered after 12 rings. She transfer me to customer service, about 20 rings no one is answering. I still can get hold of anybody. This is my 6th time calling now. Each time I call the operator she says that there's another person on hold. I just get no signal at all. It's like they just hang up the phone. When I go to the store. The customer service line is long all the time. There's only 2 people working. Last week I was there and there's only 2 people in line. One customer service guy is kinda bald headed. I don't know what his working on. He didn't say Hi and never look at us. So, finally the lady customer service help us that took 25 minutes for the customer infront of me to get help. Then by the time it was my turn it was 35 minutes wait. Anyhow, I was in line at the cashier to purchase a Samsung 40" Flat Screen T.V. She is having a hard time finishing my transaction.She said the Gift Cards wont work. She tried swipping them many times. She is kinda upset already. Anyhow, with the long line of customers. I end up leaving. So, I came back the next day to purchase the same T.V. the cashier who help me this time didn't have any problem with the gift cards. I am a very loyal customer of yours. Ive been a member for 22 years now. Hopefully, some of these problems will get resolved.

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  78. I have been a customer for about 20 years. In that time I have witnessed customer service go down hill. Earlier this week I went to the store in Clearwater, FL where I have always bought my tires. It was a disaster. The gentleman who waited on me was very informative and helpfull. The tires I requested and the auto company suggested were not in stock.They have to be brought to the store from the warehouse in Tampa. They were on sale and I paid for them. Unfortunately the whole transaction took an hour and a half because it had to have a manager override. A request for any manager to tires was repeated multiple times with many customers waiting because the register was tied up with my order and no manager arrived. Finally a gentle man who was called "Coach" who had just come to work walked over took care of everything finalysing my purchase and clearing the register. I was told to call the store in 2 or 3 days to see if my tires had arrived so I can come in and have them put on my vehicle.Where is the good customer service? The employee was very good but management needs to be retrained for good customer service. It's a shame they are losing so many customers with this kind of service.

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  79. There is an employee at club 4938 in albuqerque new mexico namrd Michele Ingle.She is a regular marijuana user.She also pays a sams club vendor for a snap benefits card.She has 2 best friends that are former employees,one got hurt on the job constanty the other has been on loa for about 6 months.

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  80. Hello My name is (runningrivers) i am a three yeas cancer survivor i am asking you to help sponsors me for the 2015 Avon 39 walk fundraising event this year unfortunately cancer has touched so meany lives not only in women but children and men ,I acknowledge you have sponsored over the years to meany fundraising event to find a cure i appreciate your sponsorship you helped my own personal journey with your donations,, "This will be my first year to walk for thous that are not able to walk i would be honored to walk the 39 fundraiser out of Santa Barbra sponsored by Sam Corporate please help sponsor me in this life turning event

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  81. Well this day did not go as planned for sure. We were going to buy our new phones, so we went to Verizon first, then went to Sam's Club to buy our iPhone's, well as we were leaving, they had a leak in their ceiling and as you go out, there was some water on the floor, the wet sign I guess they had out had been pushed to the side and didn't cover the water puddle, so I sure fell, right flat on my face, broke my glasses and ended up with a big knot above my eye with a cut, so needless to say I ended up in urgent care, they took an ex-ray of my head and eye to make sure nothing was broken. The whole ordeal took all afternoon. Why don't stores if they know they have leaks in their ceilings and are putting puddles of water on the floor, WHY NOT FIX THE LEAK. One of the clerks, even said she fell over here where the leak is, well so they knew that...???? I am very thankful I was not hurt more seriously but wonder if it had been an elderly person and they could have been hurt badly. When I was walking out two ladies asked if I had fallen, and I said yes, the one said well I fell last week ended up with a busted knee. What is wrong with Sam's Club.....how many people have to fall before they fix this leak? I am very upset right now. I do feel blessed I am okay, but still upset that this happened because of Sam's Club's negligence. Remember when you are in Sam's Club watch your step. What a day...should have just stayed at home!!

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  82. I would like to express my concern over an event that happened on February 16, 2015. I arrived at your Pineville store at 5:15 pm to hand in my eye prescription and was told that the optical shop was closed. Since I had called during the day to make sure that they were open and not closed on President’s Day, I was amazed to find a closed sign posted next to the store hours 10:00am – 7:00pm I made a special effort to get there before they were supposed to close at 7:00 pm and now my efforts were in vain. How disappointing. The weather and driving conditions were fine at the time but were predicting snow at night - not before 7:00 though. The pharmacy was not closed. The Sam's Club Pineville store was open. Why were the opticans not there? I talked to the assistant manager at the time and she replied that the workers in the optical shop said that they live far away and needed to get home due to the weather conditions. It had rained but was clear and had been clear for about and 45minutes to one hour. If you take a job and live far away that’s your choice but if you are due to work then show up for a job and stay there until closing unless the store itself is closing- which it did not. Why did both workers need to leave? They always go to lunch at the same time, is that necessary? It seems totally inefficient? You don’t send all the cashiers to lunch at the same time. This practice needs to be re-examined since the optical shop is in the Sam’s club and using the Sam’s club name and giving poor customer service under the Sam’s club logo.

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  83. 3/17/15 - Went to Sam's in McDonough, GA to get pizza for dinner at the café/restaurant. I noticed the line was 10 or more people deep. There was one person working behind the counter. VERY SLOWLY!! Stopped an employee going up the stairs to the office area and asked if there was anyone else working in the café/restaurant area and she said no and kept going. Saw the manager come down the stairs and it looked like he saw what was happening but did nothing. Tables in the café area were not wiped off. Drink area was a mess. Behind the counter was a mess. On several occasions I've gone to purchase pizza and none was cooked. I run into the same thing late in the afternoon when you stop to get something for dinner, preferably a rotisserie chicken and there's none cooked. I am disappointed to say the least. I stood in line for over 30mins waiting on pizza. What has happened to our Sam's Club?

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  84. I have reported the greeter Linda twice to management because she is very rude and obnoxious. She likes to stand and argue with customers. Why is she employed in customer service and she has no people skills? I reported her to the manager 3/8/15 and he was very nonchalant and did not care to hear my complaint. He simply sided with her behavior and walked away. Also, I reported her to a manager name Wendy on 3/23/15 because once again Linda has an attitude. The supervisor Anthony also came up to the register where my mother and I were standing and rudely said, " We do not need to know the greeter name." I asked the cashier for the greeter's name. Per cashier, Linda is always moody, but that does not give her a right to take her frustrations out on customers. Why is she at the front door? She is the first face that people come in contact with in the store. I will not be renewing my membership and I will tell my family, friends, and coworkers to avoid Sam's Club at any cost. They simply do not care about customer relations. This store is located on Pecos in Las Vegas, NV.

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  85. To whom it may concern,
    March 26th we entered Sam’s in Wichita, KS on Maize Rd. at around 12:50 in the afternoon. We had already entered our order on line so as to save time and all we had to do was just go and pick it up @ the checkout. We immediately went to the Kiosk to register that we were here to pick up the order. We found one lady in line with her son that had obviously been there for 10 minutes or so. Only one person was there in the Customer Service, busy helping another customer. She paged for help only to have a “so called” manager (male) come over, play with the computer and walk off to another department – REALLY!!!!! - Then the gal that was already assisting a previous customer, proceeded to page for help @ Customer Service and another “so called” manager (female) came over, looked around and walked away to the same department as the previous manager. The gal then proceeded to page again saying I need help @ the Customer Service area, I’m the only one and there are people backed up. I wanted to say WHAT IS YOUR PROBLEM – there have been two “so called” managers come by here – and do nothing – (DON’T TELL ME IT’S NOT YOUR JOB – WHEN YOU SEE SOMEONE STANDING IN LINE AND THERE’S ONLY ONE PERSON TRYING TO HANDLE SEVERAL CASES @ ONCE- GET OFF YOUR LAZY BUTT AND HELP) – I have been a manager several times before and was taught that customer’s come first and that regardless if it’s your area or not – get involved and help, think of others or better yet, think of what you would feel like if you were the only one behind the counter and this was happening to you, or if you were the customer and you were trying to get some help only to see people walk in and out of customer service area like they were oblivious to what was going on. It’s no wonder people don’t like to help out when we don’t have very good examples of people that are ready and willing to take our money but are so totally against helping people when they need help in finding something, getting some kind of problem solved, or just plain picking up and paying for a large order.
    Now with all of the above said, I must add a positive note that one manager finally did come to the rescue and helped the lady that had been standing there for quite some time. Then it was our turn. We were informed that they were unloading a truck or something was being done with a forklift and the additional items that were needed from the walk-in, in order to complete our order would be brought up shortly. Thanks to that manager for getting involved. Note – this was the second female manager that we encountered.
    My biggest question is that was it too hard to ask the previous “so called” managers to jump in and help out? I call them “so called” because I was told that all those that were wearing “green” were managers. All I can say is that I’m not impressed and have had dealings with the “so called” female manager (1) before. She has no personality and acts like she really could care less about being there.
    I like Sam’s, but your customer service leaves something to be desired and “if” you don’t train your personnel better and teach your managers to jump in when they see a problem instead of turning their backs and walking away, you are going to have a great deal of disgruntled customers and a lot of turn over.
    I’m sure this will fall on deaf ears, but all I know is that one bad comment from the public can really affect an entire business, especially if nothing is done about it.

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  86. I visited the local Sam's store in Sherman, Texas my usual time of the month. When I had my purchases on a flatbed which included three cases of water. The girl at the checkout informed me I had to remove all of my purchases and put them on the belt. The last time I was there they simply checked the items on the existing cart. To have to handle the heavy cases of water again was a problem for me. I am an elderly man in my middle 70's and am handicapped. I am under the care of a physician for severe back problems and must go to the hospital every few months for shots to my back. I think the state of Texas agrees with my doctor since I also have a handicap license plate. When I told the girl I had severe back problems she told she also had a bad back and proceeded to the register leaving me to unload the flatbed. This girl was in her early 30's so I don't know exactly how bad her back was. After she checked me out I asked to speak to a manager about the policy. A person named Crystal showed up and was very authoritative in her actions informing me that everyone would be treated the same even after I told her of my situation with my back. To me this meant if you were in my situation you would be treated like a healthy 30 year old. As I was leaving another underling told me they could have used another flatbed and transferred the items to it. So I had three different situations with your policy. I am also a veteran who served my country honorably so this was very distasteful for me. In the future I will take my business to Costco, even though I have to drive about 50 miles. I spend in excess of $500 to $800 a month at Sams and have been a plus member for years. Until this policy is made clearer to the employees so everyone understand exactly how it is to be handled I will take my business elsewhere. I feel like this will fall on deaf ears as just another old senior who has a gripe. It might have served better if I had published a letter to the editor in our local paper describing the situation to the large senior and veteran population in this area. But I though it only fair to give you a chance to address the problem. Sincerely LEW

    ReplyDelete
  87. oday...I went to Sam's Club # 06651 located at 5702 Baltimore National Pike, Catonsville, MD 21228. I had to get my tire checks for a slow leak and I wanted my tires balanced and rotated. All of this was prepaid insurance that I purchased when I purchased the tires. So I always check the integrity of the mechanics with stuff like such. I marked my rims with numbers so I can see if the tires were at best rotated. They were not rotated or balanced. I didn't go back in to say anything out of suspicion that worse will be done. But that is so dishonest to say you completed a services...wrote it on a contract and signed it and haven't done a thing.

    ReplyDelete
  88. I was very disappointed on my weekly trip to Sams Club to discover TWO of my baking items had been deleted from inventory. The Crystal brand "Fine" sugar and inexplicably, (of all things!!!) the Ghiradelli 60% Premium Baking Chips. I was informed that they would only be carrying these at Christmas time from now on. What?! Are you kidding me? Sams Club is supposed to be for businesses and businesses bake more often than just at Christmas! I have called them about it so we will see what happens....

    ReplyDelete
  89. I work at Sams Club in Tuscaloosa Alabama and have enjoyed it until recenty. We never get on time breaks;lunches and last night was unable to go home after I was finished with my shift ( after (9:30) after telling manager I needed to go. I will be calling Corporate headquarters....

    ReplyDelete
  90. if someone doesn't take care of management at the Washington pa sams club...they wont have any employees left....it is unfair how they treat the employees there...

    ReplyDelete
  91. I have been a loyal customer for years and about 2 years ago I got a Sams Club credit account with you and I pay my bills on time and even pay you off, I wanted this account to help improve my credit and the company that opened the account was a great company, but then you switched it to sucky synchrony bank. I have three cards that are pacifically they took over my credit account due to switching over accounts. This company sucks, if does not matter how great of a customer you are, how great of payments you make, they just keep lowering, lowering, and lowering your credit limit, which in turn if you have gone into the club to make a purchase using these cards and they lower your limit, it impacts your credit score and makes your credit report look bad. Then they want to tell you we lowered it because you have too much credit or your credit score went down. Well yes my credit score went down because right before that you lowered one of my credit cards which made it go over my credit limit. I am seriously considering hiring an attorney!

    ReplyDelete
  92. Why is it every time I go into Sams to shop in Fort Walton Beach, Florida the yogurt machine is either broke or they don't have the right cups to serve it in?? So irritating to so many!!

    ReplyDelete
  93. iplaced an order on May 22nd for my wedding for my cake to be picked up at the Dallas tx location. I have been trying to call the store to confirm my order for the past two days, I finally got someone on the phone and I asked her to check on my cake order and she stated that she could not find my order, this is the second time this happens to me and I don't understand how they can loose my order. I am vary upset because I I had not called I would have gone in once again the day of my wedding and my cake would not have been ready, the lady I talked to today took my order again for 06.27.2015 to be picked up at 10am.On June 27 I got a call from sams that my cake was not going to be ready by 10am like I ordered that it would be ready at 11am so I told them that was ok. I went to pick up my cake at 12:30 pm and the cake was still not ready they said they had alot of orders, I got so upset that I called a manager and they said it would be another while, I waited two hours for my wedding cake and they just gave me half off that is not right. I was late for my wedding.
    I hope that someone can get back to me as soon as possible. So many people were waiting for their cake order for hours. I need to hear from someone soon.

    ReplyDelete
  94. I do not have a question. I have to brag about the best shopping experience I ever had. I bought an item in the store and it was too big to fit in my little car. Trey (manager) and another employee (didnt catch his name) at the Sams Club in Knoxville, TN tried to help me put it in my car. It was still not successful. Trey, who was just getting off her shift, graciously volunteered to drive the item back to my house. Of course she didnt accept a tip either. I just want to make sure she gets the recognition she deserves for going out of her way to make a customer's shopping experience that much better. Please let me know this message was received. And please send some love in Trey's direction.

    Sincerely,
    Customer for life,
    T. Lam

    ReplyDelete
  95. Grace M. DonahueJuly 24, 2015 at 3:18 PM

    got a receipt from Sams Club in Scarborough,Me. as I checked out a young man stamped my receipt to please fill out a survey and rate the club a 10.The store was always a 10 in my mind until the new manager Jackie Bell it says on my paper, took charge. I rate it a minus 10 now. About a month ago I asked the lady at the service counter if it was closing because it was so bare. I hate the new floor plan that they changed in produce. VERY INEFFICIENT!! I tried to send a note thru the survey only to be rejected many times as already sent on this slip. I think when it comes time to renew my membership I will chjange to BJS Club even tho its further away. The old manager must have gotten a well deservrd promotion as it was a great place to shop. The current manager sucks and is filing her own survey i think.
    Sincerely, Grace M. Donahue

    ReplyDelete
  96. I have been workin at SAMS 6338 for 7 mos now & I gotta say the things that I have learned. 1st they get you to do all the CBL's and U possibly think this might be a really good co. to work 4 but as the days go to wks, wks to mos,not true. MS has a alot of responsibility to even work in that dept. I try my hardest to go by SAMS RULES. When a member comes up with whatever problem they have I try my best to make the member happy! But as I was told & thru all the CBL's and "THE RULES OF SAMS CLUB" I try to make the best decision possible & need be to get a cos or a manager 2 solve the problem if I can't. The worse thing is it makes me look like a dumb ass when I go by the rules of the co. and then a manager comes & changes the rules & gives the member what THEY want NO MATTER what it cost Sams. They are a huge company, right? They wont loose any money its just a right off for them right? It really kills me when it concerns tobacco, or if a member has a product 2 or more yrs old thats just stopped working they dont have their receipt & they actually get the full price of what they bring back & we have whatever that item is in stock at that price. WOW.U know I could make a living doing something like this. Go get a product say it doesnt work & get my money back bc if u raise enough hell we dont have to give u store credit or on a sams club gift card we will give u cash back or credit your credit card...WOW!!!! Then theres these promises that managers make & if that member calls corporate WOW bigger trouble U do what member wants no matter what! if u ask them all the time for a FT position and it comes available they promise U oh okay ones open u wait still your PT. Then they all call u into a room, Manager, ass't manager the lead of that dept offering u a job at FT and u still wait then they decide your not right for that position in the 1st place so your still stuck where u were to begin with PT and thats that! After mos of promises of FT I am still PT I need insurance & I still dont have it after being promised I would. I keep getting the run around call back in a week & see if u are FT its been 2 wks since they said they put me FT & I called the 1800 to sign up for insurance & Im still not FT so they say.Then whats really crazy I personally think a lead person should be someone FT not in college and thats not the case they give positions to students who are not there but maybe 20 or less a wk and thats not fair. I work my ass off I try & learn everything there is to learn in Membership & U know we were told to write down things we still are not comfortable with or know how to do & our "lead" or :supervisor" would work with us on it..BIG FAT LAUGH! NOONE cares or helps they only see the bad or wrong things you do.....Like this title "Membership Champion" It is a position that a person has that goes and gets credits from members Well Im n Membership I do very well with getting credits so in order to give me my FT position I was asked to be membership PT and Membership champion the other. I have told Gary and Kenda and Daniel that I would like to learn more about Sams move up in the company, but being that a girl going to college will get the lead position when our lead leaves in a mo, is again in my eyes NOT fair. Theres a lot of favoritism in this store which shouldnt be. I think there should be tests to give to the person to see if they are actually qualified to earn that position. Granted then you have the people that are always late everyday does anything happen to them? NOPE! Sams store 6338 is loosing alot of great people because of heather, kendra and alot of other people. Theres only ONE thing I have to say good about sams. I do however have a medical condition that has turned up in the last month & they are understanding when I need to go see my dr. I will give them this credit. IM lookin 4 other employment.

    ReplyDelete
    Replies
    1. I agree and they should not push the credits and plus memberships. If we as members want the credit card and upgrade to plus then we would do it. Hell if they want you to have the plus card so bad take away the other membership. I feel so sorry for the people in membership that are constantly asking and I have seen folks get pretty mad when asked to upgrade or to get the credit card. Does Sams get a cut for doing this?

      Delete
  97. Me and my husband were literally harassed by one of the customer service rep at a Sam's Club (store#8220). We have been a business member since 1998 but the way we were treated we were speechless. We even explained the situation to one of the shift manager but she did nothing to resolve the issue. We have submitted out concern to the corporate office twice but on one had contacted us. What a poor customer service from such a big retail chain on the nation. I guess this is the policy of Sam's Club, employee comes first before the customer. My question to them is, who is paying for their salary. If it is the customer who goes their to shop than Sam's Club must review their policy. Such a horrible, pathetic, poor customer service from the local store as well as the corporate office. What a shame.

    ReplyDelete
    Replies
    1. such a shame I am so sorry this has happened to U!

      Delete
  98. Sam's Club shows a lot of favoritism toward a lot of people. College students shouldn't be the only ones to be able to make schedule changes without a problem. People who have other jobs or sick family members or whatever the case is who need to change their schedule or availability at 6338 cant get it and end up getting their hours cut! That's not right. They run off all the good workers and wont help them but will use them whenever possible and when you cant do something when they want you're punished for it. Management shouldn't be starting confusion among employees by going back telling what they heard to the other person. Then they constantly pick on and harass the good workers while the bad ones get away with everything. I remember if you were a no call no show and didn't respond back to your job it was automatic termination. You have to be fulltime to get insurance and cant ever get fulltime so if you get sick and miss work you have to bring an excuse but most places wont see you if you don't have insurance so you have to go to a hospital and get a ridiculously high bill just for an excuse to take to work to be excused but still have to pay off the bill and your other bills at home and cant get more hours or fulltime. Something has to change at this place........

    ReplyDelete
  99. Can someone tell me what is wrong with store number 6338? There's this one woman that is totally rude and then I over heard members talking about how they are treated at Sams. I use to work at wal-mart and they do treat their employees really bad. I guess Sams is no different. I do know however there is this nice woman at membership desk with blonde hair that is so helpful and nice to people. I stood in line for over 20 minutes and when it was my time she was so nice and professional. She actually got me out of my bad mood. Sams in College Station needs to get their act together.

    ReplyDelete
  100. Since everyone on here is talking about store 6338 in College Station I will add my 2 cents worth in too. I walked thru the front door and I saw this lady named Charlotte mopping and I come in Sams at least once a week. I asked her what are you doing, aren't you a door greeter? She told me that Corporate was coming and they wanted it to look nice. Well I thought that was maintenance job? Am I wrong? Shes always dressed so nice and greets everyone so nicely and has a smile on her face all the time. I just thought that was so rude of the manger Kanda who told her to mop. Is that in her job description? While I'm on my soap box, why on earth is membership always so slow? Why can't they update their computers. I was there two days ago and the computers were down again. I had to pick up my child and I wanted to make a payment and I couldn't because they didn't know when they would be up and running again. That happens too much. They need more people in Membership and not keep harping on the credits. Gosh if I wanted a credit card from Sams I would get it. Don't harass me for a plus card or a credit card. I come to Sams to shop in bulk not to be harassed!

    ReplyDelete
  101. let me say a thing or two whoever wrote that about a person in membership is out of their mind. I know i didnt write that. yes there are problems like it is at every store and things need to be addressed but please tell the complete truth. yes things get promised yes they dont come thru but thats life. i have a"little family" at sams and I would like it to stay that way.

    ReplyDelete
  102. so store 6338 why don't Heather let the cashiers have their breaks on time? And if it is over time to have a break she just crosses your name off the list?

    ReplyDelete
  103. If you want a good job where people are treated equally and not discriminated against DO NOT GO WORK FOR SAMS CLUB 6338!! Its a college town! Everything shouldn't be just given to college students! They make they own schedule and get more hours then anyone and can work there 2 months and be promoted to something they not fully capable of running. This place here treats they employees like crap! If u have death or sickness in your family and need to change your schedule to help your family out or whatever the case is. Kenda will cut your hours and tell you she wont change your hours because your not a college student! I didn't know you had to be in school to have special privileges to take care a sick parent or don't have a baby sitter for your child or something. Heather and Kenda both act like you have to leave your kids at home by themselves and come to work. If not you will be punished for it. They don't have any understanding to anyone unless your a college student! This is not fair at all! I've been in school too and plan on going back one day but u have to compromise with everyone not just the students. People work for a living to pay bills when you have managers like this you will never get ahead. This place is better off without them! This is the reason why Sam's club 6338 cant keep anyone on the job for 6 months because this place is an unfair workplace and needs to be reported also to the better business bureau! If u have another job they make it where u cant go to work for it by giving u hours u work at your other job! Kenda only want you working for Sam's club unless your a student. Most people need 2 jobs just to make it and when you work here all the students get all the hours while everyone else struggles trying to make it. These people don't know what it means to have to struggle and make do and they give the ones who do struggle a hard time and that's not right. Its either work for Sam's club 6338 or u cant work anywhere else with Kenda or Heather because they will schedule you hours where u cant work anywhere else unless your a student. This place is going down to hell in a basket with Kenda and Heather and would be a better place without either of them!

    ReplyDelete
  104. Rules are rules policies are policies

    ReplyDelete
  105. I brought a television and it was broken when I received it in March 2015 and have not yet received the refund. All I have received was lies from the customer service. Why have I not received the money back to my account. Do I have to seek Legal Services?

    ReplyDelete
  106. 6338 is the most stupidest store I have ever worked for in my life....THEY NEED TO GET THERE CRAP TOGETHER!!!!!!!!!! KENDA GARY and Others......

    ReplyDelete
  107. If you don't like your job my suggestion is to you is to move on

    ReplyDelete
  108. what phone # do I call to find out why I did not pass my employment test ??

    ReplyDelete
  109. I think its wonderful that Sams offers newbies a good deal on a memebership to Sams Club. What about offering current members a discount on re-newal of their membership. I think if a discount were offered to current members they would be more likely to re-new membership. I hate that companies offer really good deals to lure you in, then once your in, they don't try to entice you to stay on as a loyal member.

    ReplyDelete
  110. Hello My husband and I shop for our business at Sams Club Amarillo Tx. We have done so for 13 years. we have a vending business and spend around a$1000.00 a week. We have had some problems recently in finding the product we use in our machines. When we asked the employee at the store why they didn't have said products, the answer was there was no one to unload the trucks. We have been told that some of the employees are being used to set up a new store?
    We thought we would let you know what is going on.
    Thanks Eagle Vending.

    ReplyDelete
  111. Unbelievably pathetic customer service. I'm told ... no problem to refund my membership fee to the debit card I used to purchase the membership, be done within 7 days. Seven days later, three phone calls later and one alleged supervisor ... oh, no, we can't do that, only by check and it takes eight to ten weeks. Seriously?

    ReplyDelete
  112. Do you people actually think that Sams Club """ higher ups"" really care about your comments? They are too busy counting their money. They never replied to ANY of my comments. I told them how they could sell TWICE as much meat.Went in one ear and out the other. THEY DONT CARE !!

    ReplyDelete
  113. Recently I placed an order on Samsclub.com, somehow instead of shipping my order to me they sent it to my local Sam's Club, which was a "glitch in the system". I have spent at least 1 1/2 hours on the phone with the distribution center trying to locate my package. No one seems to know what is going on. The distribution center will not refund my money because they need to find the package first. I had an Order # Fed ex tracking #. So extremely frustrated. No wonder COSTCO is at the top for wholesale clubs!

    ReplyDelete
  114. I had one complaint when I started today, but now I have two. I bought 121.12 worth of goods at Sam's Club last week and they charged me 13.60 cents tax. When I pointed it out they said that they charge on the $30.00 instant savings that they gave me also! My sub-total says 121.12. That is wrong and though they agreed, it comes from corporate they said. I just tried to call corporate from the phone number at the top of this screen and their automated system kept going around and around. So, I called customer service and the girl says they only have a fax number and a mailing address for them. I told her I am looking at the phone number, but she can't find this page and now she has just disconnected me. CUSTOMER SERVICE/????? NO WAY. CHARGING TAX ON THE FULL PRICE WHEN I PAID THE SALE PRICE IS NOT RIGHT. THEY TOLD ME THERE HAVE BEEN LOTS OF OTHERS QUESTION THIS TOO. BUT IF YOU CAN'T GET TO CORPORATE YOU ARE STUCK. THEY ISOLATE THEMSELVES.\

    ReplyDelete
  115. I buy a lot on Sams club auction and in the last 3 months they have cancelled 3 of my orders that I have won. I won a camo wagon back on 9/24/15 and have been calling for the last two months they say they have it, but there is a problem in their Temple warehouse and that they will have a manager call me. No one ever called me and today when I called them they are telling me sorry we will give you a refund. They have had my money for over two months and have confirmed that the wagon was in stock, but now don't have it. How many customers are they doing this to and how many millions of dollars of customer's money are they using while the customer waits for something they will never get.

    ReplyDelete
  116. squaretrade warranty is a joke and sams club wont help you either
    i tried customer care, my local sams club and didnt get any place. and this email was sent to sams club headquarters by custiomer care i and never heard from them

    heres the letter i sent sams club customer care:
    hi, im sending this to let you know how good the company you sell warranty's for is.
    the company does business with a call center called barrister (985-365-04000) who handles there support. i purchased a hp desktop pavilion 23 some time ago, and last month the dvd drive failed. upon calling square trade was transferred to barrister. they determined i needed it replaced. now i have in home repair thru square trade so they put in a request for a tech to come and replace it. its at least a month later and and im no farther ahead. i called them at least 10 times (30 to 60 min. wait each time), ive called square trade and told them and they called them but still no resolve. every time they say they will put the request back in their computer even when you tell them its been done multiple times. so i called again today and ther answer was they cant get a tech to take the call (probably because they dont have any tecks or pay hardly nothing for the job). there answer today was send your desktop in and we will change the drive out. and i have to supply the box for shipping. now thats not acceptible to me. im not going to ship my computer across country with all my information on it.
    so no. 1 is i wish to make this poor excuse of a warranty aware to sams club as you are selling it to people. and 2, i should be able to get this resolved by sams club in some way. either by supplying a tech to fix it in my home refund my warranty cost or, replace the computer with one that works. i joined sams club the first year they put it in watertown and have been a business member for a long time.

    ReplyDelete
  117. I went to my local SAM's club (College Station, TX #6338) during my lunch hour. I had a return and needed to get a temporary card. I arrived in line at 12:10 and there were 2 employees working the Membership Desk. 20 minutes later while still in line, the Membership Manager "Kenda S. Pancheco" arrived. By now there were 10 guests in line. I was 2nd in line now, and she took the people who needed membership cards to move to another line and started assisting them immediately. I asked Ms. Pancheco why she didn't take us in the order we were in line and she said "they don't need to use the register for their needs. I looked on her badge for name and she RUDELY told me she would "BE GLAD TO GIVE ME HER CARD". The person behind me had been waiting as long as I had and she was frustrated too. Ms. Pancheco then handed me her card and told me to notify the Store Manager.

    Thank you for your time.

    ReplyDelete
  118. I am asking Sam's Club shareholders to review this video and make a decision to have Sam's Club CEO-Poppy Harlow to RESIGN immediately! The comment she made is unbecoming for any large corporation such as yours. I am female minority CEO and I found her comment racially derisive, appalling, extremely offensive and insensitive as well as sexist from anyone especially in her position!! Not only was it appalling but she was laughing about it!! I will cancel my business card if she does not resign and or that HQ and it's shareholders/chairman doesn't take immediate action. These comment is unacceptable and crass.
    https://www.searchlock.com/search?q=Sam%27s+Club+CEO+makes+racist+remark&tsrc=b

    ReplyDelete
  119. ^^^Rosealind Brewer***CEO-Poppy Harlow was the interviewer. My apologize. However Miss Brewer needs to Resign over her comment made on national televised news channel.

    ReplyDelete
  120. me and my family will no longer shop at walmart or sams club as long as the racist Rosalind brewer is the ceo, I found her comments on CNN to be hate speech and racist against whites. how dare she think she can dictate what another company does and hires!!!!!!!!!!!!!!!!! I demand she be fired , until then I will spread the word and will not go there again.

    ReplyDelete
  121. CNN/CEO/Discrimination - discrimination based upon race or sex is not right. Your CEO admitted on CNN she uses these things in her determination of which suppliers to hire. As a long time customer, I find this very, very disturbing. Ms. Brewer cannot have it both ways. Either she is fair minded and treats us all as equals or she doesn't.

    ReplyDelete
  122. I don't know why you bother putting your complaints here. Sam's doesn't read them, they don't really care about your problems. By the time you cancel your membership, they've had 100 other suckers sign up as members!!!! Got to Costco or BJ'S, they are both much better!!

    ReplyDelete
  123. YOUR CEO IS A RACIST !!!!

    ReplyDelete
  124. As a white male, I am offended by the racist comments from your CEO. We spend large amounts of money at Sam's each week for our business. We will not be spending any more until she either apologizes for her intolerance or resigns or is fired.

    ReplyDelete
  125. Due to the racist comments of your CEO Rosalind Brewer, my family will not be shopping at Walmart or even think of applying for a Sam's Club membership until this racist woman is made accountable for her actions.

    ReplyDelete
  126. I was appalled by your CEO! How dare she be so blatantly racist, let alone arrogant. We are long time members of Sams club and spend lots of money there. Not any more!!

    ReplyDelete
  127. After seeing your president and CEO Rosalind Brewner on CNN live talking about how she Discrimanates against white people I will never again buy anything from sam's club and will not renew my membership that is now due. Also I am taking all things bought from walmart back as I don't want to support any Corportation that has this kind of mind set. thank you

    ReplyDelete
  128. After seeing your CEO Admitting how she is racist in hiring and is not equal opportunity --I will not be buying or recommending anyone to buy in a place where they treat people and hire only by race-----


    So Ms Brewer was interviewed on CNN, where she admitted to judging her counterparts across the table. How many are white, and how many are male? If she doesn’t like the numbers, she assumes they’re racist and/or sexist.

    She announced she will call one such supplier to discuss her concerns. Moreover, she stated that race and sex play a factor within her own hiring structure, which … all other considerations being equal … indicates she will potentially disqualify a white and/or male candidate for no better reason than race and sex.

    But, of course, that “isn’t” sexist or racist.

    You might object: isn’t she just fixing a broken system? Let me ask this question: did she become CEO on her own merit, or by a scoring system that handicapped her rivals?

    If you answer “merit” then you have admitted special treatment is unnecessary. If you answer “handicapped”, you have shown that for the sake of “diversity” social engineering is preferred above the success of a company, and you have actually betrayed your shareholders’ trust. Neither becomes a compelling argument for hiring for reasons other than merit.



    Watch below:




    What are your thoughts on Brewer’s interview? Tell us in the comment section below.



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    ReplyDelete
    Replies
    1. You are exactly right if this was a white man saying this it would be playing in a loop 24-7.

      Delete
  129. Your CEO is sick and I will not spend any of my hard earned money at sams or wal-mart till she is gone. Guess Costco may gain another customer.....

    ReplyDelete
    Replies
    1. DEMAND YOUR MEMBERSHIP MONEY BACK!!!!

      Delete
    2. Yes her name is Rosalind Brewer she is a black racist and hates white males. She stated this publicly. She needs to be fired NOW . There is a big push to boycott sam's club and wallmart in the making. FIRE HER OR FACE THE WRATH OF THE PEOPLE !!!

      Delete
  130. Your racist ceo needs to be fired. I will not shop at any sam's or walmart again and I want my membership money back!!! WHITELIVESMATTERS

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  131. My family will never shop at Sam's or Walmart after CEO Brewer comment Sam's Club in my view is a total racist Store.. I am in disgust over her recent comments .. She can have her total Black only store. You are destroying yourselves.. This woman should step down or better yet be FIRED.. You wonder why we have racial problems its because of people like her.

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  132. I agree with the comments about Sam's. I will not shop at another one either. Yes they are arrogant and rude and racist too. If you keep shopping with them long enough they will get to you too. When you are a 68 yr old widowed female they think you are ignorant. I previously shopped at Sam's in Southaven, Ms until Tues Dec. 15, 2015. There are other discount stores to shop at and I will be going there from now on. I have always bought Michelin tires for all vehicles. They refused to rotate and balance my tires saying they were dry rotted. Not so. They have 70K warranty and they only have 63,000 miles and thread wear is still good. They said the two front tires have it but did not say a word about the rear tires. I have contacted Michelin but no response yet. Please refrain from buying any tires from Sam's club anywhere. They don't honor their word or warranties.

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  133. To whom ever it may concern,
    Today I went in with my boyfriend to pick up the usual. We have been using his moms card for a while now because she insist we use it and that we don't have one of our own. We haven't ever had anyone stop us or not ring us up but today some lady looked us up then down at the register and told us its against policy to ring us up being that the cardholder wasnt present. I told her that other employees have done it and it's never been a problem and she basically said well too bad and threw our stuff in the cart and didn't ring us up. I felt she was being racist and trying to find an excuse by saying its against some policy she probably doesn't even know squat about. So we just left. I was very upset because we drive a good distance to come here to SAMs ( 5510 sw 5th st,OKC,OK-73128) so I decided to call and complain. Now I wasn't looking for anything out of it. If it's policy its policy but employees cannot pick and choose who could go against this policy and who can't and I know new employees wouldn't risk losing their job so they are long term employees who let us by. So I called and started to let who ever answered know that they need to let all their employees know about this "policy" so their wouldnt be any confusion. The man I spoke to was very rude about it. He talked down to me. I wasn't calling to start problems I was calling so they wouldn't keep losing costumers like me and my boyfriend. I've worked in retail and I know how being all on the same page in crucial, especially around this time of year. It really sucks how everything happened today because I know even after posting this nothing will be done about it. 

    ReplyDelete
  134. I will no longer shop at Sam's till you remove your racist CEO,you are not the only wholesaler in town,your CEO is one of the many reasons of whats wrong with America.

    ReplyDelete
  135. For all the people complaining about the SAMs staff becoming racist, it is true and it is a direct reflection of the CEO Rosalind Brewer. She has recently admitted on CNN that she will soon fire a supplier because she was disgusted that his management staff had too many White males. She continued to explain that company diversity was more important then efficiency. Im here to tell you I spend over $20,000.00 a year in there for my business but this white male will be renewing his membership with Costco's.

    ReplyDelete
  136. Sam’s Club CEO Rosalind Brewer made no secret of her dislike at having to sit across the table from a group of white guys. In response, the Twittersphere is exploding with calls to give Sam’s Club what they think it deserves — fewer white customers.

    Brewer touched off the controversy in an interview with CNN in which she made it clear that the color of a management team was very important to her.

    “My executive team is very diverse and I make that a priority. I demand it within my team,” she said, noting that she favors minorities and women in the hiring and promotion processes.“Just today we met with a supplier and the entire other side of the table was all Caucasian males,” she said in the interview. “That was interesting. I decided not to talk about it directly with (the supplier’s) folks in the room because there were actually no female, like, levels down. So I’m going to place a call to him.”

    Brewer’s remarks have sparked calls for a boycott.“Sam Club’s idea of “diversity” is to not hire white men. That’s why I’m going to #BoycottRacistSamsClub,” tweeted Nick Joseph.

    “#BoycottRacistSamsClub because, if the CEO is uncomfortable around white executives, how about the white customer?” wrote a Twitter poster using the name I, Constitution.

    “Lesson – Refuse to do business with any racial group of people you don’t like, and call it a ‘quest for diversity,'” tweeted a poster using the name Morality is Freedom.

    Ms. Brewer should be fired. I'm done with Sam's Club and its affiliate WalMart.

    ReplyDelete
    Replies
    1. Sam’s Club CEO Rosalind Brewer is African American/Black.

      When does a corporation like this have the authority to dictate racial composition of a vendor?

      Never. Boycott Sam's Club/Walmart.

      Delete
  137. I live in Lake County Indiana and have shopped at 3 of the local Walmarts and one Sam's Club. The racial composition of the store's staff is overwhelming Black/African American, void of Latino's and exceptionally few Caucasians.... in casual conversation, I ask staff where they live and overwhelmingly they are from Chicago.

    This is clearly a form of employment discrimination, which is bothersome. Corporations receive federal economic incentives to hire individuals who are underemployed/unemployed, on social welfare programs, the effect of this pattern, is keeping wages artificially low.

    Additionally a family member worked for a computer support Walmart vendor in the US. Walmart switched vendors for a European firm to reduce their cost structure.

    Why are Americans buying product from this un American company. Time to Boycott Walmart/Sams Club.

    ReplyDelete
  138. I don't appreciate the remarks by Sam's Club CEO Rosalind Brewer. I am already getting a refund for my membership and not shopping there until you get rid of her.And I made sure I posted the video on my Facebook.

    ReplyDelete
  139. CEO Rosalind Brewer should be fired with no benefits. Sounds like racism to me. She should be leading the company to be more inclusive and not divisive. Calling for a boycott while still the CEO? Not a good move to help destroy one's company and your own paycheck.

    ReplyDelete
  140. Sam's Club charges you sales tax not on the instant saving price but on Sam's Club original price. Example TV $1,299 instant savings $300 Register price $999. Sam's Club shelf price says $999 price at register. Price at register then I should pay sales tax on $999. Not sales tax on the original price of $1,299. $1,299 x 8.375% tax is $108.79 then they put in $999 and you pay $1,107.79. It should be $999 x 8.375% tax = $1082.67 A difference of $25.12 more I have to pay in sales tax because Sam's Club charges you sales tax on the before/original price not the savings price. So if instant saving is $300 but I have to pay sales tax on that instant saving. Then it is only a savings of $274.88 not $300. WHAT A RIP OFF. Instant saving to people means an items is on sale like a grocery store weekly sale ad. I only pay sales tax on the sale, mark down or finial price.

    If I buy something on sale or marked down anywhere they charge me the sales tax on the sales price. Sam's Club need to change their Instant Savings to Sale or Mark down price so customers do not have to pay more sales tax then needed.

    This practice of charging more sales tax then the price of the item does not benefit the customer or Sam's Club. It only benefits your state tax department. A business that is suppose to be for the benefit of the paying membership customer and provide better deals. Sam's Club needs to change this practice so their customers can get the lowest possible price out the door.

    If I go to Best Buy and buy a TV on sale. I pay the sales tax on the sales price not the before price. Sam's Club is playing smoke and mirrors with it paying membership customers by not offering items on sale or marked down.

    Sam's club instant savings issue that needs to be changed for the benefit of their members.

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  141. I guess the boycott of Sam's by all those offended people is not working. Apparently not enough have joined in. The CEO is still employed and has made no effort to apologize or explain her comments. Looks like saving money is more important than principal. Once again people are willing to sacrifice principal for person gain. How sad.

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  142. When is someone going investigated Dan Book Market manager in Las Vegas. I have been with company nearly 20 years and I have never witnessed the type of behavior he shows every time he comes in to our club . Just rude and always threating Managers in front of workers. This is just a real power trip this guys on .

    ReplyDelete
  143. I have been a member since 2013 and in this time each visit to your stores get worse and worse. Today was the final straw with your company I spent 25 minutes waiting in line at customer service over a very bad experience in your Winston Salem store, I was there Sunday the 20th and got a piece of pizza and a soda, the pizza was burned and I had to ask three times for it to be replaced, then the soda was flat no lids and the food area was disgusting. I went in today at 12:30pm had to wait 25 minutes in CS and then was verbally attacked by a Sandi Collins when I asked to speak to Don Smiley the store manager, it was so bad i left, called CS and spent 2 hours being hung up on and given the run around, worst part is i got sick from the Pizza Sunday night and she said i deserved it. Way to go Sams Club, cant speak with anyone because your phone system sucks your employees are rude and your service does not exist. I have posted on social media about this experience and will warn all people I know to stop shopping at walmart and sams club shame on you !!!!!!!!!!! I hope everyone of your stores close and you go out of business I will go back to Costco were the service is first rate and the quality is better then anything you sell, I want my dam membership refunded and a call from some idiot there to explain how the hell you can refuse customer service

    ReplyDelete
  144. Good Morning, My name is Mrs. Williams, on April 29, 2016 I went to the Sam's Club to on Midlothian Turnpike to pay on my closed Sam's Club MasterCard personal account at customer service and told the young lady I wanted to pay $150.00 on my card she put $50.00 in the register I told her again I said $150.00 she said I already put that amount in, so I gave her the money and then she put in the $100.00 and gave me 2 receipts. the problem is when I received my online statement it only had the $50.00 not the $100.00. I called to check my balance and last payment was $50.00 not the $100.00, it should be $150.00, so I called to talk to someone and the lady told me that $50.00 was posted then when I told her about the $100.00 then she said yes $150.00. I asked why the whole amount was on my statement she said she see the whole amount, I told her I need to see all the money I paid, if any customer make a payment they need to see what then have paid. I think by just having that $50.00 affected my payment. I don't like that at all and is very upset the way the employees you talk to have that don't care attitude. It makes me not want to shop there anymore. They talk nice when they want you to get a card then when you get one or cancel they treat you terrible with the service. I am going to contact the Better Business Bureau about Sam's Club.

    ReplyDelete
  145. Dear Sir / Madam,


    I am writing to complain about the service my husband and myself received on May 25, 2016 around 7:48 pm when in your store located at 596 Bobby Jones Expressway; Augusta GA 30907.

    Unfortunately, your service has not performed well.

    On Saturday, 5/7/2016 2:40 pm I joined Sam’s Club via a promotion on your company’s website. The deal was, “Join now and get a $245 value for just $45”. Included in the deal was a $25 gift card, a Free Daily Chef Double Crust 12” Apple Pie, Free Rotisserie Chicken, Free Steakhouse Gold mash potatoes, free Plus Membership upgrade and $100+ New Member instant saving package.

    On Tuesday, May 10, 2016 at 8:31 pm, I went in to the Bobby Jones Expressway location to pick up my new membership card that I had paid for online. No one seemed to know anything about the deal. I had to show computer print outs of the deal that was being advertised on the Sam’s Club web site. After going back and forth, a manager was called and I was given my Plus Membership card and the $25 gift card but was told to wait 72 hours so the free food items could load to my card.

    On Wednesday, May 25, 2016 at 7:46 pm I went back to the Bobby Jones Expressway location to do some grocery shopping and to pick up my free food items. First, I went to Customer Service to inform them that my free items never loaded to my card. I was told that the free items would come off at the register. That did not happen and I was directed back to Customer Service. When I asked to speak to a manager, I was told that she said that it would be 30 days before the free food items would load to my card and that there was nothing she could do about it. I was advised to call the number on the back of my membership card. Rochelle finally appeared and introduced herself as the manager. She said that there was nothing she could do about it. She said people had been coming in all day with the deal and getting upset with her because it did not work out. I explained to the manger how my friend who did a similar deal at that same store had the same problem and in the end the manager was able to help her get her free items that day. Only after my saying that did Rochelle go ahead and gave me my free items.

    It’s ashamed what I had to go through just to get what was promised. I just can’t understand how a corporation passes down deals and the employee’s claim not to know anything about it and give customers a hard time. Customer service has truly gone out the window and it’s very sad say. This whole experience has been a total nightmare.

    ReplyDelete
  146. I was shopping at your Mentor Oh. store on May 23,2015. I went between two cash registers to get boxes for my purchases. There was a case of Gatorade on the floor. I tripped over it and fractured my shoulder and tore my rotator cuff. It was memorial day weekend so I couldn't see a Dr till Tues. I couldn't dress myself, I had to sleep sitting up for six weeks. I had surgery on May 28. A rod was put in my shoulder. I still don't have full use of my right arm. I am 69 yrs old. I was hoping for some kind of compensation for my injuries. I got nothing but a lot of medical bills that I can't pay. Walmart always has carts full of stuff in aisles too. My arm was bruised all the way to my fingertips. My experience was very traumatic. I went there about six months after the incident, I started sweating profusely, and was shaking all over.

    ReplyDelete
  147. If this is how your CEO's feel about white customers. Maybe I should find another place to shop... Sam’s Club CEO Rosalind Brewer made no secret of her dislike at having to sit across the table from a group of white guys. In response, the Twittersphere is exploding with calls to give Sam’s Club what they think it deserves — fewer white customers.

    Brewer touched off the controversy in an interview with CNN in which she made it clear that the color of a management team was very important to her.

    “My executive team is very diverse and I make that a priority. I demand it within my team,” she said, noting that she favors minorities and women in the hiring and promotion processes.

    ReplyDelete
    Replies
    1. I saw the same TV interview. Don't know whether Brewer came on CNN expressly to make those points or if she was led down the primrose path by the CNN interviewer. Doesn't matter. She showed such a shameful display of racist thinking I turned in my card at the local Sam's Club within a few days. You might be inclined to overlook her disgusting attitude in light of the fact that (a) she WAS appearing on the Communist News Network and (2) it meshed well with all the race-baiting we've seen from the usual race-baiters and those in high places in our government. But I'd expect CEOs of a large corporation to have more admirable... character than that. Her attitude was nowhere in the vicinity of what I understood MLK to place the highest importance on, content of character. Then again, perhaps it was calculated; maybe she was there to increase black traffic in her stores -- at the expense of non-white guilt-ridden customers.

      Delete
  148. Do not be fooled, Being a member of Sam's Club Plus since 2009
    on my last purchase I was told - you qualify for our Credit card which offers benefits such a 5% back on gas purchases anywhere anytime plus other benefits...Totally mislead, was given a card only good for use at Sam's and Walmart.....Do not be misled!!!!!

    ReplyDelete
  149. I was very happy when Sam's Club opened in Glen Carbon, IL and I shop there quite a bit. I especially buy many sticks of hard salami and whole hams that need to be sliced. Not a problem, right? Wrong - The slicer broke. I assumed no problem, they would just fix it. Wrong again, I was told by the store employee that "corporate" had decided NOT to replace the meat slicer. This is a MEAT department that sells products that need to be sliced. Isn't this obvious? Who would make a decision NOT to replace a meat slicer in the meat department? I can go elsewhere, but I just had to ask why, why, why? Sounds more like a government decision rather than a smart business decision. I don't normally bother to write, but I just would love to know if this is really true. Thanks for your time. Janet wiefarm@piasanet.com

    ReplyDelete
  150. To Whom It May Concern,

    Please HELP !. My Name is Frank Collins and live in Pigeon Forge Tennessee. In June 2011 I purchased a above ground pool from Sams.com. We bought a large 33ft x 18ft. x 52"deep. It advertised complete pool package, however, it did not say anything about the 12,000 pounds of sand that needed to go inside the wall below the liner. The pool has been great, I am a Retired Disabled Police Officer with Neurpothy and Asthma from exposure to a Meth Lab at work. We spent $500 for an excavator to laser level the ground and $500. for some extra hands to help us put this monster together. 2011 My 2 sons lived home (who have since graduated college and moved out of State) so it is just my wife and myself at home now. When we uncovered the pool this late spring we noticed that it had severly rusted around the bottom of the steel wall and several areas in the middle of the wall causing our liner to leak. I called the number on the back of my Sams Club card to try to get assistance, I understand that liners wear out but this would have been alright to use at least 2 more years. We , last Fall purchased a solar blanket which is still in the box and a sand filtration system due to inadequate single paper filter cartridge which came with the pool. A Social Security Disability Judge declared me disable in August of 2014 and I have great difficulty walking due to my Neuropothy and Asthma. Swimming was the only excercise I can really do, however, due to the holes in the liner and comprimised wall due to the rust we were unable to fill the pool this June. I have called the Sams Club toll free number 4 times trying to get a copy of the invoice since after 6 years I coould not locate the invoice that came with the bexes the pool was in. I never did hear back from any Representative from Sam's ans was given the supplier(Swin N Play Pools) phone number. I called and spoke with James Brown who was a Warranty Representative and explained my problem , Mr. brown sent a form and advised to take pictures of the problem areas(which is almost the entire pool). The pool advertised 30 year warranty of the steel wall and supports is one of the reason I spent $2359, on the pool alone. I did what Mr. Brown advised having to take the pictures , have them printed and sent them certified mail so I had proof of the Company receiving the information. I sent the Pictures and after speaking with Mr. Brown he advised he had a copy of the invoice. After all this time passing I received an e-mail from Mr. Brown with an invoice which said I would have to pay $1320 for replacement parts (which were the steel parts that was supposed to be guaranteed for 30 years). I was shocked since that is more than a months disability amount I receive, plus the whole pool would have to be disassembled and put back together, nothing in the invoice showed the lined which fail due to the steel 30 year wall rusting away. Our swim season is very short here in east Tennessee , usually the last of June to mid September)I can't believe after all the years I have been a faithful Walmart and would be at Sams if there was a closer Club in a safer area. I have now lost months of swimming excercise and now receiving Epidural shots and incresed medication due to the lack of activity. The number I called 5 times was 888-746-7726, and my Sams Club Member number is 101 34220 468940424 which is expired due to my limited income and 40 mile one way trip to Sams Club
    Thank you,
    Frank Collins
    buyland@bellsouth.net
    865-654-6257

    ReplyDelete
  151. I called your customer service to day about my credit bill that had a charge for membership. The lady who answered my call gave the reason, which was ok. However, the office you have them working in (call center) is so loud I had to ask her to repeat answers repeatedly. When I told her the back ground noise was keeping me from hearing she had no way to remedy that. Can't you find a way to make the call centers quieter so people can actually hear the customer service reps. It also takes to many (Too long) keystrokes to get to a live person. How about a live rep as soon as you push 0 or some other number without 20 questions.

    ReplyDelete
  152. My name is L. Johnson and I am writing this email as I can not connect to a representative. Yesterday 10-29-16 my family and I shopped at the sams club in Medford, Long Island. As I was placing my food items on the conveyor belt my son who is 2 years old grabbed stawberries and started to eat one. The employee by the name of danielle yorrie yelled and cursed at my son "dont eat items that are not fucking payed for" i responded to please not talk to my son like that he is only a baby and does not know better. She then called my family black trash at that point I requested to speak with another supervisor. The second supervisor was katelin sweetser and she became irate at the situation accused me of fabricating it and then called us N*GGERS on our way out of store, she also threatened to cancel our membership. I have been a member for some 10 plus years and have never encountered rascism. I can not believe that sams club would hire rascists and persons that hate black people. I urge you to serve justice to these women as I would not want this to happen to the next black family. I am thinking about contacting the news channel 12 mainly due to the profound rascism and being fearful of shopping there again. I have already contacted a lawyer and they will be contacting corporate headquarters if action is not taken on your end.

    ReplyDelete
  153. My name is L. Johnson and I am writing this email as I can not connect to a representative. Yesterday 10-29-16 my family and I shopped at the sams club in Medford, Long Island. As I was placing my food items on the conveyor belt my son who is 2 years old grabbed stawberries and started to eat one. The employee by the name of danielle yorrie yelled and cursed at my son "dont eat items that are not fucking payed for" i responded to please not talk to my son like that he is only a baby and does not know better. She then called my family black trash at that point I requested to speak with another supervisor. The second supervisor was katelin sweetser and she became irate at the situation accused me of fabricating it and then called us N*GGERS on our way out of store, she also threatened to cancel our membership. I have been a member for some 10 plus years and have never encountered rascism. I can not believe that sams club would hire rascists and persons that hate black people. I urge you to serve justice to these women as I would not want this to happen to the next black family. I am thinking about contacting the news channel 12 mainly due to the profound rascism and being fearful of shopping there again. I have already contacted a lawyer and they will be contacting corporate headquarters if action is not taken on your end.

    ReplyDelete
  154. Dear Sam's Club Management,

    I wanted to pass along some kudos to the management team at Sam's Club #4830 in AZ.

    On October 9th, 2016 while at the checkout counter, I inadvertently left my cell phone as I paid for my items. A few customers later noticed it, took it and decided to keep it. I saw that I did not have my phone with me as I got into my car. That's when I returned and spoke to management there to help my locate it. Long story short, after the police were called I eventually got my phone back. It was ONLY because of the quick-thinking and actions by the management and others at that Sam's Club that day which allowed me to get my phone back so quickly. As we all know, our phones play an integral part of our daily lives.
    Please recognize and pass along a special Thank You to managers and staff; Alicia, Tynica, Diana and Bianca. I am so grateful for the time, effort and initiative they took in helping me contact local authorities to reclaim my cell phone.

    Kind regards,
    Glenn E.

    ReplyDelete

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