Sams Club Corporate Office HQ

186 comments
Sams Club Corporate Office Headquarters HQ 
Wal-mart Stores Inc.
Address:
702 Southwest 8th Street
Bentonville, AR 72716
Corporate Phone Number: 1-479-273-4000
Fax Number: 1-479-277-1830
Customer Service Phone Number: 1-800-964-1917
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186 comments:

  1. Dear Sir or Madam on yesterday, I was in your Brookpark Ohio store and friends, family and myself, have been a loyal customers at Sams Club for many years. I understand your process of allowing two guest yet if those guest have and EBT, they can not pay with that source. My brother in whom has a mental disorder of paraniod schizophrenia shopped with me on yesterday 02/08/2012 and were unable to purchase his items because he had an EBT card. It was very disturbing because the cashier had to put his items back. It was a miracle that he was able to come out in the day time around everyday people and function. This is so devastating to my spirit and very embracing because I the owner of the membership was paying with cash. There were customers and employee's watching. The young lady in whom was the cashier, whether a manager supervisor or then on, was Caucasian and by means seemed very unforgiving, racists and bias. She didn't understand that because an individual in whom looks perfectly healthy, may not function well mentally. I will also contact cooperate offices concerning this manner. There are individuals in whom whom have had problems at the same store and are considering not to shop at the establishment at Brookpark in Ohio. I understand that everyone doesn't follow rules and that there's a reason for the procedures. Yet there's a professional manner in which situations such as these can be handled. An employee of a blessed establishment such as Sam's Club, has to use some discretion as to how the treat, speak and handle cases such as these and I was very respectful. I do not want to shop at your Brookpark store unless it is an extreme emergency and once paying my account off in full, I'm considering never going into another Sam's Club store again. This was one of the most humiliating experiences. Have a beautiful day and please even as business owners, consider that there are some individuals in whom follow the rules and that respect out ways rudeness any day of the years. Thank you!

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    1. What difference does it make if the cashier was "Caucasian"....? You are the racist....I was verbally abused, and treated very rudely by a Sam's Club employee....and filed a complaint which was never responded to by the management....I did not ever mention that the employee was "Negro" (which means black).....did not ever mention that the manager was "Caucasian"....because it doesn't matter....rudeness is rudeness and comes in all skin tones. I am sorry that you had a bad experience with your poor brother, but you need to leave the "race" BS out of this complaint! The Negro people of this country are trashing everything that Rev. King tried to do....you continue to scream racism at every event, and I am sick and tired of hearing it....I am Native Indigenous American, and I am sick of Negro people complaining all the time about someone being a "racist"....stop it.

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    2. Sam club does employe people from the black community,some are very racist.this one particular employee kept referring to me as "Boss Man" which is very racist to whites

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    3. I want to know why Sam's, who originally never even accepted credit cards, is suddenly accepting EBT cards?
      If Sam's is now just an ordinary grocery/dept store, then they should just drop the membership fees.
      Paying a membership fee to a club that is no longer exclusive, is the same as if we all had to pay to get into any other store.
      Drop the fees, you are perpetuating a fraud.

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    4. You idiot! You want to say nigger so bad that you can barely hold it in. And as far as complaining. ..no one does it more than white people. Black people didn't get a dang gone dime for working for free for 400 years! There's a lot more that they can complain about then bad customer service.

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    5. yes, but you get them back by not tipping at restaurants

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    6. Tipping was an American invention. Why would I give a tip to someone for something that I am paying a high price for especially when they are getting paid a wage for doing the job, albeit a meager wage but a wage just the same.
      Many countries do not allow tipping. Tip--hell no --I'm not giving a tip for bringing me my food that I paying an outrageous price for.

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    7. So you're not American then. Got it. God help the next unlucky person who waits on you.

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    8. It is to my dismay that I have to bring this situation to your attention. I have attempted to ignore and not pay any attention to Barbara's behaviors which has been on going for at least the last
      6 months. I have both been personally subjected to Barbara's discriminatory actions and behaviors and have also personally observed other club members be subjected to Barbara's discrimination based on service dogs in the Club. I have also had the associate Barbara come pointing out members with service dogs in an angry manner and complaining about them. When I have shared the ADA and Federal law with her she says she does not care as she shares her personal thoughts and reiterates they should not be bringing those animals into her store as she rudely shares that. In the last few months since about Thanksgiving 2014 it has become real personal on a one way manner aimed at me from Barbara and it climaxed on Thursday 5th February 2015 when I was personally attacked in a verbal manner while actively interacting with members in the freezer section of the store while demonstrating and offering samples of the Highlander Cod Fish which is a lightly breaded product. Barbara came up to the side of the demo cart and began her verbal assault. Barbara told me I should seek her forgiveness for bringing my 2 service dogs into the store and she was sick of me doing that. She went on to say cause I had brought them into the store around Thanksgiving 2014 and other times she was aware and she had intentionally treated me rudely and differently then she had in the past and does other associates since Thanksgiving 2014 for bringing my 2 service dogs into the store with me. She then stood there demanding I seek her forgiveness for such and admit I was wrong and knew better. With no members at the demo cart for Barbara's action had kept the members going I told her they were trained and certified and after work I would be glad to discuss all this with her. Barbara did not accept that and kept up her rant. I also shared with her she was violating my rights and acting in a discriminating manner to which she said she did not care. She replied then don't bring those dogs into her store for I know better. Barbara then stormed off in a huff looking back verbalizing something and shaking her head while looking at me.

      At the end of my demo shift I shared this incident with my supervisor who encouraged me to share that incident with the store management. I told her I would need a few days and after I was able to write it out and pull together supporting documents I do exactly that. That course of action was encouraged by my supervisor and thus this submission. It is unfortunate this has happened for there was time Barbara and I were friendly and use to share friendly conversation. Unfortunately due to Barbara's action and behavioral treatment we no longer even converse. That was totally chosen by Barbara and though I do not agree with her choice of actions I have respected that choice of hers though I see no reason for such.

      I am open to discuss this with you with my supervisors permission which I see no problem with. I would hope that Barbara could be made aware of the laws and how her actions are not appropriate even if she has other thoughts, beliefs and feelings. That her discriminating actions and behaviors not be shown in the store toward any one with a service animal. If possible our friendship that once existed be restored if possible, I realize that takes 2 to be willing.

      Please see the following attachments, Thank You.
      ADA Service Dog Guidelines - (Endorsed by the U.S. Supreme Court and the U.S. Justice Department)
      U.S. Department of Justice: Civil Rights Division; Re: Service Dog



      If anyone would like to see the certification on my service animals I am willing to show.
      Which I carry all the time with me.

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  2. Dear sirs, I am writing to you in reguard to your knollcrest mattress. I am alarmed at it's poor quality and after having my 70 year old mother help me tie it to the car, and getting it upstairs, it lasted less then one night.
    It seems that sitting on it a few hours before attempting to sleep is too much for it. If you doubt me, Please start reading your reviews on your own web site!! It seems that postive reviews last less then one month and after that they plummet. one man is having to get his 3rd mattres in a year!! I have attached the link for you.http://reviews.samsclub.com/1337/prod1260471/reviews.htm

    .

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  3. I'm commenting on your Sam's Club in Clarksville, In location. Today I went there to get my free tire rotation and balance, a service your company supposed to provide. I left my van there and was walking around the store when 10 minutes later the desk associate calls me back to the tire and battery department to tell me they refuse to do the rotation because we only purchased 3 tires from SAMs and not 4. This was because before purchasing the tires from SAMs me, my wife and kids were out of town when one of our previous tires went flat, so we purchased a new tire. A month or so goes by and we purchased the other 3 from SAMs because the tire salesman went into this big pitch about free tire rotation and balance, roadside assistance only for use to realize today that this big picture the salesperson painted about Sams unpresidented service is false.

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    1. Sounds like every experience I've had with Sam's especially the North Charleston Location. The North Charleston location needs new management because it is very clear that the employees are not held accountable for their unprofessionalism and rude behavior and are allowed to do as they please in lieu of complying with any standard of conduct you would expect the Club to operate under. As a customer, this place should be closed. How they are still in business with the way their employees treat customers is mind boggling!!!!

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  4. I recently was at your Omaha, Ne store and purchased my usual LEXMARX printer ink for 32-32-33. I was appalled at the drastic increase in the price. Conclusion: I will no longer purchase from SAM'S I will wait for a 20% off sack from OFFICE DEPOT and get my ink there. It is almost cheaper to keep buying low end printers when I run out of ink and get the free cartridges. I am also going to learn to fill my own. $70 is a bit much.

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  5. THis is inregards to your Council Bluffs IOwa store.I have a menbership from your club from the start of its opening. I dont liked to complan ,but after a while a person must.I have notice how rude some of the sam people are, not only rude but will not help you or NEVER smile or ask can they hel[p you. There been at lease three people I finelly got to see there name tag, and there are NOT nice people at all ,the way We have seen and heard them talk to there staff its uncalled for.I can see why the people in that store are not helpfull, those in charge are not kind,and the place is not cleaned, bathroom is always dirty,papers flying around the entery way,they act like one may do a little more work then the other. We are really unhappy with the severce there. Until the place get better we will not be buying our stuff there, even if we half to travel to
    Omaha . I have ,at lease they seen nice. The three names I got were Rhonda office gal, Mary I believe asst manager,and Cindy ,she short and usually in black pantd and a white top . I hope thing can be taking care of before to long,untill I see or heard different I will not use your store. hope this complant helps
    Thank for your time.

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  6. I am writing concerning your western branch Sams club in Chesapeake Virginia off of Portsmouth/Taylor Road. We are a small Boy Scout Troop and last year when we went to set up our popcorn sales weekends at this store we were told that Sams was no longer letting organizations to fundraise at any of their stores. However, I was recently at the Sams in the Great Bridge area which is off of Battlefield Blvd and there were organizations fundraising. I don't understand. I also was told that Western Branch Middle/High School will still be allowed to fundraise at the western branch Sams because they have been able to set up with Sams Corporate an event called "Taste of Sams." I don't understand how you can allow some people to still be able to fundraise at other locations and still allow the Western Branch schools fundraise at the one we held our popcorn sales weekends but not allow anyone else fundraise. We normally only held 2 days at your location.

    I have been a Sams customer for many years and I feel as though your company is discriminating against different organizations. I am unsure whether it is your company or the Manager at the western branch store. I know that what has happened to the little organizations that are no longer able to fundraise at our sams store has been devestrating to their funding. It has really hit us hard especially when the economy is already hitting us hard in our fundraising efforts. We fundraised at that location for about 5 years and were able to sell a substance amount of popcorn which helped our boys go to Summer Camp & helped us pay for all the expenses we have that go along with helping these boys earn the rank of Eagle Scout. Out of 8 boys that we have in our Troop we have 5 boys that will make Eagle Rank in the next year and half! On average only 1 in 20 boys that are in scouts achieve Eagle Rank yet most of our boys complete this very prestigious award!!!

    How can we set up with Sams Corporate an event so that we can still continue to fundriase with the Western Branch Store? Western Branch Middle/High School Band & Orchestra has been able to do this ~ what do we have to do to have the same oppportunity that you are allowing them?

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    Replies
    1. what in the hell is wrong with you people sams club tries to treat everyone fairly. get a life this one isn't working out for you.

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  7. I am very upset with Sams Club in Salisbury, MD because an employee there stole my credit card when I went into the store to get another one made because I could not read the numbers on it and a line was across my picture. She used my card at Sams for advance money and at Walmart for purchases. The only thing I get at Sam's is my gass and when I got my statement I was shocked. I called the credit dept and even went into the store to see the manager and now I thought it was all straightened out after filing a fraud report but today on my statement I get back charges that I had kept account of (gas) and had paid for on 9/2/12. All because this emplyee put me through this I think I should have been credited everything by Sams Club. I was on the phone today to the credit dept. for 1 hour talking to Erica, Melissa and Eric. I am so tired of all this and think Sam's Club owes me an apology and reimbursement for all that I have gone through. May I add the Manager st Sams club said this could not happen but it did and I am thinking about bringing charges because I know exactly what happened. Please respond to me as soon as possible.

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  8. Dear Sir or Madam, I have been a loyal customer at Sams Club for many years and have the following request. Can you please restock the Vitamin C-Ester, this is the most effective Vitamin C there is. The Sam's club # 8281 at 13600 East Fwy, Houston, TX only cares Vitamin C with hip rose.
    Thanks in advance for your attention to this matter.

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  9. james and Carolyn NealNovember 19, 2012 at 1:51 PM

    I think this comment will be of interest to everyone reading this( probably nothing can be done) but... my Husband and I went to Sam's in Hendersonville, Tn. after Church yesterday (Sunday Nov. 18th)..we have been looking at the Dison DC40 for $399.00..when we again went to the Vacumn isle they had a sign on the one that we were interested in the sign said (SPECIAL) $299.00 so we bought it knowing that that night they were having their version og Black Friday,since they only had two on the shelve we wanted to make sure that I had mine at that price..never in our wildest dreams would I have thought that the sale price wouldn't be on the box andas we always do didn't look at the receipt, we just signed for our many items and left...we went that night for their Black Friday and lo and behold the price of the same Vacumn was nor $399.00 a full $100.00 more, we ran home and (then) checked our receipt ..we were charged the full price of $399.00..my Husband called the store immediately they said to come in the next day and they would make it right...../we went in early the next morning (Jan) the store Manager looked at all of her papers and simply said she was sorry..but.. there was nothing on paper so nothing she could do...(MY reason for writing and telling you this story) is please look at your receipt and I guess this is for everything you buy including the so called Specials..I will from now on use my phone for my calculator and know what I am charged before paying...I wouldn't think that Sam's was trying to cheat their customers, it could have been an honest mistake or else that store is wanting their numbers tooutdo each Month...PLEASE CHECK YOUR RECEIPT BEFORE YOU LEAVE THEIR STORE!!!! YOU WILL SAVE YOURSELF A LOT OF PROBLEMS....THANKS

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  10. Sam's Club Optical Shop here in Houston Texas cannot deliver merchandise in the allotted time frame they promise.I advise you go to another competitor in the business for Sam's Club contracts this out and cares less about it after the contract is signed! DON'T BUY THERE the service is LOUSY!

    Alan

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  11. I'm very upset with SAMS at this point since I recieved the flyer with the early black friday shopping just today 11/20 and the sale was this past Sunday 11/18. I would like love to have bought the TV for $698. I called and they only gave me a reference number. I guess it don't matter if your a loyal member for years. I left my information so hopefully someone will call and honor the price the person that I spoke from SAMS also admitted that they had mail the flyers late. If I don't hear back I guess I will be feeling like Alan about SAMS.


    Angelica

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  12. it's a shame that they don't know when they will have the samsung galaxy 3 phones in. columbus ohio this is bs and bad for your company and i'm on the waiting list and no one knows when they will have them BS!!!!!!!

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  13. I sent my son into your store Sam Club Calvary Dr to purchase some milk. The rudest cashier exlarge, black,and with an attitude told my son to tell your mom to come get it yourself. What make it so bad she will give her family employee discounts and take Tv from the back of the building but my son cant come to your store with my card to purchase milk. The rudest women in the store on the front line is outragous I wasnt feeling well that day and asked him to enter the store.

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  14. I went to the samsclub.com website on 12/5. On the initial page for tablets the price for the Samsung Galaxy Tab 2 was $299, but when you clicked on the product and went to the product page, the price increased to $349. I called the 1-800WALMART number which automatically transfers to the Sam's Club customer service. I explained to them that they needed to give me the advertised price, even if it was an error. Their representative told me to go ahead and purchase the item and then call them back once I received the product and they would refund me the $50 difference. I had to pick the item up at a store since it was not available for delivery. When I called back about the refund, I was told that a refund was not possible. Apparently a manager had looked over the information and changed what was to be done. I spoke with two additional managers who continued to tell me nothing was going to be done to change the situation. When I called back again, another representative told me that I had agreed to the purchase price of $349. I tried to explain that I agreed to that price because I was guaranteed a refund of $50. I have offered to fax them the print out that I made showing the advertised price of $299, with no luck.

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  15. My family and I were at Sam's in Austin Tx (Oakhill location) We shop at Sam's alot.
    I ordered my Christmas cards and went about shopping. When i returned to pick up my Christmas Cards, I was told by the Sam's rep (Morgan) that it would be another two hours. I informed him that i was one of the first ones there and I was told 30 minutes. Morgan responsed with "well when you have 10 people show up at once and they all order 100 cards each, you might get backed up" I responded that i was told by the Gal that helped me originally that she would have them ready. Morgan responded that they also take online orders and it could cause backup-I informed him that I was one of the first one's in the store so how could my order not be ready? He stated that it would be an addtl 2 hours. he also stated that they were out of paper and could not load the machine. At that time, The regular Photo girl returned from lunch and she immediately found my Cards. Sitting right on the printer. The store manager and two others were back there, all unable to find anything for the customers. The store manager , a tall thin caucasion fella was telling the customers that the pictures had not been done properly and that he would have to re print and give them 50% off the orders. Once the Regular photo shop person arrived , all the prints were ready, sitting on the rack. Obviously the manager and his people did not know what they were doing. My issue with MOrgan is that once I told him that they did not know what they were doing , he told me that he begged to differ and it was the holidays and i would just have to wait. When i told him that he was and idiot, he state that I was very inappropriate. He then told me to have myself a very happy holiday. I responded with a curse word(out of anger and frustration) and Morgan continued with , happy Holidays , come back and see us. We want customers like you. The point is that he continued to respond and irritate knowing what he was doing. Finally i told him please leave sir , leave this area now. And he did but he continued to look my way. The worst customer service at store #16 in Austin Tx. Morgan was wearing a green vest and he was a creep.
    The store manager that day was clueless, he should not be a Store manager if he cant work those stations.

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    Replies
    1. Sometimes things just happen...you should not have called Morgan an idiot.

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    2. I agree. You were rude to the worker; put yourself in his shoes. He was trying to provide you with good service,and YOU wend down the wrong road. He had every right to express to you Happy Holidays; you should have taken his advice, been patient, waited the two hours and had a Happy Holiday, or as we used to say, had a Merry CHRISTmas, with emphasis on CHRIST!

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  16. This morning i was at the Sam`s on the corner of Airport and hwy 59 in Sugarland Texas.To my surprise, a rude young gentleman was asking to see (some) of the peoples cards, as they were entering the store. It was 20 minutes until 10:00 am and he was turning patrons back becasuse they did not have the ( upgraded cards).temperatures were very chilly, and not a good time to make christmas shoppers do this uncalled act. I went to the service booth to get my card upgraded but the lady there was also very rude so i did not make this happen. As i walked off she hollered at me and my friend like we were some criminal or inmate in a institution. I quote ( you cannot go in because you did not upgrade your card). I understand sams has a policy, but give me a break- 15 minutes is not much time to let someone shop instead of sending them out in the cold. It seems there needs to be some public relations addresed to the mangager of the store and there employees. i do not think sam walton would approve of anything of this nature since he always put the customer first. I was there to buy a big sreen tv, but will not buy another item from this store. phone # 713-304-9830.

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    1. Pay for the upgrade or wait out in the cold you very cheap unprepared person. You know the rules 10:00 am if you are cold sit in your car and wait. The Gold Members pay the price to enter and shop early and not to be bothered by you.

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    2. You are very cheap follow the rules for gold members that pay the price for the early hours of shopping. If you where cold stay in the car and wait for your shopping time. It comes with paying a little more for your membership, to shop early without people like you trying to skate in under the radar, without paying.

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    3. Why did you leave your #? Guess you want something for nothing!

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  17. Trying to contact Stonecrest in Lithonia, Georiga Optical Department for two days. I'm having a hard time trying to get someone to answer the phone. I counted 40 rings today and no one picked the phone up. This was around 11:15 am.

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  18. Tried to call Sam's in marietta,Ga this morning,the phone rang & rang about 30/40 times before anyone would answers the phone, then after someone did answers they said " Has someone helped you " I said I've been on hold for 15" waiting to speaks to the manager, very quickly the lady gave me the old time response' Ah sir the manager is in a meeting, everybody knows how that Game is played.I know nothing is never done about customers complaints, but it is always nice to see how customers are treated about their visits to sams, this isn't something new it's everywhere you shop.
    Good luck at your not so friendly Sams in Marietta, Ga.

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    1. They should investigate the so call District Pharmacy Manager in (Marietta, Ga) for racism and favor her white friends over the minority.
      and why do minority have to work part time if they do not have a managerial position and different for white?

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  19. Tired of having products changed (primarily in the vitamin/supplement area). Multiple items that I use regularly keep getting replaced with items that I don't want. So what's the advantage of going to Sam,s--it's not like I'm saving time ot money if I have to go else where to get what I have counted on Sam,s having. There was Natureade HealthSmart protein shake mix now no longer available and I called the company and they said it was made for Sams and they discontiued it and it's no longer being produced and is not being sold anywhere. Apparently you don'f feel it's necessary to post something or even let employees working in that area know so they can let customers know--they just get alist to order from. Both of my sons have Costco by them and they prefer Costco so I guess I'll drive the extra 30-45 minutes and try them.

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  20. Tired of products being changed in the health/beauty area. Had been using Natureade protein shake and it's been unavailable the last 2 months and none of the employees knew why. I called the company and they said it was a trial for a Sams Club and they had stopped the productiion and it's no longer being produced or sold anywhere.. The GNC replacement stinks. There are other items that are gone or been replaced with lesser quality.Sams club is less of advantage if I have to shop other places get what I need. Costco is further away but worth the drive if I can do most my shopping at one place like I use to at Sams

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  21. I will NEVER shop here again. Worcester Ma I got to the store 15 min to early so the girl at the front door told me. I tried to explain that I had the membership that would allow me early access she said you have the wrong card and would not let me into the store. I asked could i go to the counter and straighten it out and she told me i would have to wait until the 15 min was up then she would let me in the store to straighten out the membership. I waited in my car for the 15 min went in did my shopping then tried to get it straightened out at the customer service desk where I had to wait another 20 min before one of the two women there could help me she said that indeed i did have the right membership to gain early access however they must have given me the wrong card she made a new card for me and i went to my car. while sitting in my car a man started pulling into the spot next to me and hit my car when i got out to talk with him he simply said i didn't do that and drove off. luckily another person saw this and got his license number. 8xr-580 a black car he drove off to fast for me to get anything other than that. I am beyond pissed off right now but one thing is for sure i will never shop at any sam's club again.

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  22. So I am at my local Sam's Saturday picking up a few items. One thing I was looking for were the same oranges I had purchased 2 weeks before. Well they didn't have them in the fruit area so I assumed that like other items I had enjoyed in the past, they no longer stocked this brand also. After standing on line... long line, I check out and head for the door for the let me scan your cart and receipt line. There on the backside of the display that you see when you enter the store are the oranges. So I ask the lady at the door why do they put stuff out AFTER the registers by the exit. Who in their right mind would go back and stand in line for a bag of oranges. The only answer she had was that corporate does the store layout. So I ask corporate, why??? What sense does this make?

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  23. Rude associates and rude customer service manager! Humble, TX
    Too many incidents of bad customer service.
    Closing my acct and going to Costco even if its on the other side of town!

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    1. Lets all go to COSTCO!!!!!!!

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    2. WHY POST A REPLY IF IT IS REVIEWED AND MIGHT BE TURNED DOWN?????

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    3. I wish we had a Costco here In Oklahoma City

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  24. I love the service I get at SAMs club but you all do not accept AMEX and since u don't I have took all my business to Costco and Bj's . You all accept it online but not inside the club which is bull. I have a business and since you don't Costco and Bj's is loving my money.

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  25. What is the employee policie for Sam's
    Club? my understanding is when employee's have their work schedule for the week it is a set one and if another employee comes in and ask for a time or day switch with another employee it must be discuss with the other employee before changing his or hers work schedule...not after they changed it. What I see 4901 Santa Anita, El Monte Ca.91731 Sam's Club is not following work ethics policies and soon Mrs.L. will have to be told what a employee policy is! or her bake goods will go spoil. Stop taking advantage of good hard working employee's!

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  26. Dear CEO,COO,

    I had the opportunity to meet a very nice and energetic employee of the Sams store Corporation located on Veterans Memorial Drive in Saint Charles, Mo. around 6:30 p.m. on May 23, 2013.

    Her name is Tina Gittemeier and she is one of the stores Grocery Team Lead # 8251.

    I'd been in this Sams store three times prior to meeting Ms. Gittemeier in a two week period in search of a frozen sea food dish I wanted to served for a get together last weekend but could not find.

    I had purchased this item at this store on numberous occasion. Ms. Gittemeier took the time to go with me to the frozen sea food section and helped me search for this item.

    We did not find the item so she decided to search the store computer at which time she discovered the store stopped carrying this item in it's inventory.

    I asked Ms. Gittemeier to call the Sam's store my neice had shopped on May 22, 2013 to get the inventory number. Ms. Gittemeier called the Sam's store located on South Handley Road in Maplewood, Mo. and inquired from one of the stores managers for the inventory number.

    The store manager was also very helpful by going to the frozen food section and getting the inventory number himself and repeating it to Ms. Gittemeier.

    She searched her store's computer inventory and discovered it had been deleted. Ms. Gittemeier sent a computer message to the store's inventory personnel and inquired if they are able to carry this item again.

    Ms. Gittemeier informed me once she receives an answer about this item she will call me the decision. This meeting lasted about 37 minutes, although I left the store without the item, but I left a happy and satisfied person. Sometimes people do go that extra mile.
    Thank you, Ms. Gittemeier.

    On May 24, 2013 in the a.m. I received a telephone call from Ms. Gittemeier advising me they will start back carrying this item again next week. (SeaPak-Spring Rolls), you have to try them.


    Thank You Again,
    Don M.

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  27. Today my mom sent me to Sam's club in Oakwood, Georgia on Mundy Mill Rd, with her card and ask me to get her what she needed I am a 16 year old girl who is unable to get my own card due to my age. The cashier ask me where the card owner was and I tried she is at home that's my mother. She got an attitude with me and told me I would not be able to use her card when I said I'm only 16 and its my moms she continued to fuss and be rude. I work in retail and understand that there are rude customers and long hours involved but my morals and my training gives me no excuse to be rude to anyone. I understand you have a policy that doesn't allow people to use other peoples personal card but I gave her no excuse or reason to act the way she did and when we went to the customer service desk instead of helping us get a card she got rude with us as well explaining why we couldn't use the one we had. Iknow iI'm young but I'm still a customer and the employees obviously weren't to happy to be at work and had no problem showing their true colors. The customer service specialist should be the last place you ever get treated poorly. And on top of that she answered the phone in the middle of our conversation I know you are a big businesses and have no trouble making money and getting customers but that's not the way you started and that's not the treatment and service that got you where you are today.

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  28. recently i applied for tax exempt status after being a business customer for many many years. last week i sent my wife to buy things for the grill in the bar which i own. she is also a sams member and a corporate officeer in the business. she was told she wasn't registered to be tax exempt. i was not asked about this when i applie