Sams Club Corporate Office HQ

89 comments
Sams Club Corporate Office Headquarters HQ 
Wal-mart Stores Inc.
Address:
702 Southwest 8th Street
Bentonville, AR 72716
Corporate Phone Number: 1-479-273-4000
Fax Number: 1-479-277-1830
Customer Service Phone Number: 1-800-964-1917



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89 comments:

  1. Dear Sir or Madam on yesterday, I was in your Brookpark Ohio store and friends, family and myself, have been a loyal customers at Sams Club for many years. I understand your process of allowing two guest yet if those guest have and EBT, they can not pay with that source. My brother in whom has a mental disorder of paraniod schizophrenia shopped with me on yesterday 02/08/2012 and were unable to purchase his items because he had an EBT card. It was very disturbing because the cashier had to put his items back. It was a miracle that he was able to come out in the day time around everyday people and function. This is so devastating to my spirit and very embracing because I the owner of the membership was paying with cash. There were customers and employee's watching. The young lady in whom was the cashier, whether a manager supervisor or then on, was Caucasian and by means seemed very unforgiving, racists and bias. She didn't understand that because an individual in whom looks perfectly healthy, may not function well mentally. I will also contact cooperate offices concerning this manner. There are individuals in whom whom have had problems at the same store and are considering not to shop at the establishment at Brookpark in Ohio. I understand that everyone doesn't follow rules and that there's a reason for the procedures. Yet there's a professional manner in which situations such as these can be handled. An employee of a blessed establishment such as Sam's Club, has to use some discretion as to how the treat, speak and handle cases such as these and I was very respectful. I do not want to shop at your Brookpark store unless it is an extreme emergency and once paying my account off in full, I'm considering never going into another Sam's Club store again. This was one of the most humiliating experiences. Have a beautiful day and please even as business owners, consider that there are some individuals in whom follow the rules and that respect out ways rudeness any day of the years. Thank you!

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    Replies
    1. What difference does it make if the cashier was "Caucasian"....? You are the racist....I was verbally abused, and treated very rudely by a Sam's Club employee....and filed a complaint which was never responded to by the management....I did not ever mention that the employee was "Negro" (which means black).....did not ever mention that the manager was "Caucasian"....because it doesn't matter....rudeness is rudeness and comes in all skin tones. I am sorry that you had a bad experience with your poor brother, but you need to leave the "race" BS out of this complaint! The Negro people of this country are trashing everything that Rev. King tried to do....you continue to scream racism at every event, and I am sick and tired of hearing it....I am Native Indigenous American, and I am sick of Negro people complaining all the time about someone being a "racist"....stop it.

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    2. Sam club does employe people from the black community,some are very racist.this one particular employee kept referring to me as "Boss Man" which is very racist to whites

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    3. I want to know why Sam's, who originally never even accepted credit cards, is suddenly accepting EBT cards?
      If Sam's is now just an ordinary grocery/dept store, then they should just drop the membership fees.
      Paying a membership fee to a club that is no longer exclusive, is the same as if we all had to pay to get into any other store.
      Drop the fees, you are perpetuating a fraud.

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    4. You idiot! You want to say nigger so bad that you can barely hold it in. And as far as complaining. ..no one does it more than white people. Black people didn't get a dang gone dime for working for free for 400 years! There's a lot more that they can complain about then bad customer service.

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    5. yes, but you get them back by not tipping at restaurants

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    6. Tipping was an American invention. Why would I give a tip to someone for something that I am paying a high price for especially when they are getting paid a wage for doing the job, albeit a meager wage but a wage just the same.
      Many countries do not allow tipping. Tip--hell no --I'm not giving a tip for bringing me my food that I paying an outrageous price for.

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    7. So you're not American then. Got it. God help the next unlucky person who waits on you.

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  2. Dear sirs, I am writing to you in reguard to your knollcrest mattress. I am alarmed at it's poor quality and after having my 70 year old mother help me tie it to the car, and getting it upstairs, it lasted less then one night.
    It seems that sitting on it a few hours before attempting to sleep is too much for it. If you doubt me, Please start reading your reviews on your own web site!! It seems that postive reviews last less then one month and after that they plummet. one man is having to get his 3rd mattres in a year!! I have attached the link for you.http://reviews.samsclub.com/1337/prod1260471/reviews.htm

    .

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  3. I'm commenting on your Sam's Club in Clarksville, In location. Today I went there to get my free tire rotation and balance, a service your company supposed to provide. I left my van there and was walking around the store when 10 minutes later the desk associate calls me back to the tire and battery department to tell me they refuse to do the rotation because we only purchased 3 tires from SAMs and not 4. This was because before purchasing the tires from SAMs me, my wife and kids were out of town when one of our previous tires went flat, so we purchased a new tire. A month or so goes by and we purchased the other 3 from SAMs because the tire salesman went into this big pitch about free tire rotation and balance, roadside assistance only for use to realize today that this big picture the salesperson painted about Sams unpresidented service is false.

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    1. Sounds like every experience I've had with Sam's especially the North Charleston Location. The North Charleston location needs new management because it is very clear that the employees are not held accountable for their unprofessionalism and rude behavior and are allowed to do as they please in lieu of complying with any standard of conduct you would expect the Club to operate under. As a customer, this place should be closed. How they are still in business with the way their employees treat customers is mind boggling!!!!

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  4. I recently was at your Omaha, Ne store and purchased my usual LEXMARX printer ink for 32-32-33. I was appalled at the drastic increase in the price. Conclusion: I will no longer purchase from SAM'S I will wait for a 20% off sack from OFFICE DEPOT and get my ink there. It is almost cheaper to keep buying low end printers when I run out of ink and get the free cartridges. I am also going to learn to fill my own. $70 is a bit much.

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  5. THis is inregards to your Council Bluffs IOwa store.I have a menbership from your club from the start of its opening. I dont liked to complan ,but after a while a person must.I have notice how rude some of the sam people are, not only rude but will not help you or NEVER smile or ask can they hel[p you. There been at lease three people I finelly got to see there name tag, and there are NOT nice people at all ,the way We have seen and heard them talk to there staff its uncalled for.I can see why the people in that store are not helpfull, those in charge are not kind,and the place is not cleaned, bathroom is always dirty,papers flying around the entery way,they act like one may do a little more work then the other. We are really unhappy with the severce there. Until the place get better we will not be buying our stuff there, even if we half to travel to
    Omaha . I have ,at lease they seen nice. The three names I got were Rhonda office gal, Mary I believe asst manager,and Cindy ,she short and usually in black pantd and a white top . I hope thing can be taking care of before to long,untill I see or heard different I will not use your store. hope this complant helps
    Thank for your time.

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  6. I am writing concerning your western branch Sams club in Chesapeake Virginia off of Portsmouth/Taylor Road. We are a small Boy Scout Troop and last year when we went to set up our popcorn sales weekends at this store we were told that Sams was no longer letting organizations to fundraise at any of their stores. However, I was recently at the Sams in the Great Bridge area which is off of Battlefield Blvd and there were organizations fundraising. I don't understand. I also was told that Western Branch Middle/High School will still be allowed to fundraise at the western branch Sams because they have been able to set up with Sams Corporate an event called "Taste of Sams." I don't understand how you can allow some people to still be able to fundraise at other locations and still allow the Western Branch schools fundraise at the one we held our popcorn sales weekends but not allow anyone else fundraise. We normally only held 2 days at your location.

    I have been a Sams customer for many years and I feel as though your company is discriminating against different organizations. I am unsure whether it is your company or the Manager at the western branch store. I know that what has happened to the little organizations that are no longer able to fundraise at our sams store has been devestrating to their funding. It has really hit us hard especially when the economy is already hitting us hard in our fundraising efforts. We fundraised at that location for about 5 years and were able to sell a substance amount of popcorn which helped our boys go to Summer Camp & helped us pay for all the expenses we have that go along with helping these boys earn the rank of Eagle Scout. Out of 8 boys that we have in our Troop we have 5 boys that will make Eagle Rank in the next year and half! On average only 1 in 20 boys that are in scouts achieve Eagle Rank yet most of our boys complete this very prestigious award!!!

    How can we set up with Sams Corporate an event so that we can still continue to fundriase with the Western Branch Store? Western Branch Middle/High School Band & Orchestra has been able to do this ~ what do we have to do to have the same oppportunity that you are allowing them?

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  7. I am very upset with Sams Club in Salisbury, MD because an employee there stole my credit card when I went into the store to get another one made because I could not read the numbers on it and a line was across my picture. She used my card at Sams for advance money and at Walmart for purchases. The only thing I get at Sam's is my gass and when I got my statement I was shocked. I called the credit dept and even went into the store to see the manager and now I thought it was all straightened out after filing a fraud report but today on my statement I get back charges that I had kept account of (gas) and had paid for on 9/2/12. All because this emplyee put me through this I think I should have been credited everything by Sams Club. I was on the phone today to the credit dept. for 1 hour talking to Erica, Melissa and Eric. I am so tired of all this and think Sam's Club owes me an apology and reimbursement for all that I have gone through. May I add the Manager st Sams club said this could not happen but it did and I am thinking about bringing charges because I know exactly what happened. Please respond to me as soon as possible.

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  8. Dear Sir or Madam, I have been a loyal customer at Sams Club for many years and have the following request. Can you please restock the Vitamin C-Ester, this is the most effective Vitamin C there is. The Sam's club # 8281 at 13600 East Fwy, Houston, TX only cares Vitamin C with hip rose.
    Thanks in advance for your attention to this matter.

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  9. james and Carolyn NealNovember 19, 2012 at 1:51 PM

    I think this comment will be of interest to everyone reading this( probably nothing can be done) but... my Husband and I went to Sam's in Hendersonville, Tn. after Church yesterday (Sunday Nov. 18th)..we have been looking at the Dison DC40 for $399.00..when we again went to the Vacumn isle they had a sign on the one that we were interested in the sign said (SPECIAL) $299.00 so we bought it knowing that that night they were having their version og Black Friday,since they only had two on the shelve we wanted to make sure that I had mine at that price..never in our wildest dreams would I have thought that the sale price wouldn't be on the box andas we always do didn't look at the receipt, we just signed for our many items and left...we went that night for their Black Friday and lo and behold the price of the same Vacumn was nor $399.00 a full $100.00 more, we ran home and (then) checked our receipt ..we were charged the full price of $399.00..my Husband called the store immediately they said to come in the next day and they would make it right...../we went in early the next morning (Jan) the store Manager looked at all of her papers and simply said she was sorry..but.. there was nothing on paper so nothing she could do...(MY reason for writing and telling you this story) is please look at your receipt and I guess this is for everything you buy including the so called Specials..I will from now on use my phone for my calculator and know what I am charged before paying...I wouldn't think that Sam's was trying to cheat their customers, it could have been an honest mistake or else that store is wanting their numbers tooutdo each Month...PLEASE CHECK YOUR RECEIPT BEFORE YOU LEAVE THEIR STORE!!!! YOU WILL SAVE YOURSELF A LOT OF PROBLEMS....THANKS

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  10. Sam's Club Optical Shop here in Houston Texas cannot deliver merchandise in the allotted time frame they promise.I advise you go to another competitor in the business for Sam's Club contracts this out and cares less about it after the contract is signed! DON'T BUY THERE the service is LOUSY!

    Alan

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  11. I'm very upset with SAMS at this point since I recieved the flyer with the early black friday shopping just today 11/20 and the sale was this past Sunday 11/18. I would like love to have bought the TV for $698. I called and they only gave me a reference number. I guess it don't matter if your a loyal member for years. I left my information so hopefully someone will call and honor the price the person that I spoke from SAMS also admitted that they had mail the flyers late. If I don't hear back I guess I will be feeling like Alan about SAMS.


    Angelica

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  12. it's a shame that they don't know when they will have the samsung galaxy 3 phones in. columbus ohio this is bs and bad for your company and i'm on the waiting list and no one knows when they will have them BS!!!!!!!

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  13. I sent my son into your store Sam Club Calvary Dr to purchase some milk. The rudest cashier exlarge, black,and with an attitude told my son to tell your mom to come get it yourself. What make it so bad she will give her family employee discounts and take Tv from the back of the building but my son cant come to your store with my card to purchase milk. The rudest women in the store on the front line is outragous I wasnt feeling well that day and asked him to enter the store.

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  14. I went to the samsclub.com website on 12/5. On the initial page for tablets the price for the Samsung Galaxy Tab 2 was $299, but when you clicked on the product and went to the product page, the price increased to $349. I called the 1-800WALMART number which automatically transfers to the Sam's Club customer service. I explained to them that they needed to give me the advertised price, even if it was an error. Their representative told me to go ahead and purchase the item and then call them back once I received the product and they would refund me the $50 difference. I had to pick the item up at a store since it was not available for delivery. When I called back about the refund, I was told that a refund was not possible. Apparently a manager had looked over the information and changed what was to be done. I spoke with two additional managers who continued to tell me nothing was going to be done to change the situation. When I called back again, another representative told me that I had agreed to the purchase price of $349. I tried to explain that I agreed to that price because I was guaranteed a refund of $50. I have offered to fax them the print out that I made showing the advertised price of $299, with no luck.

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  15. My family and I were at Sam's in Austin Tx (Oakhill location) We shop at Sam's alot.
    I ordered my Christmas cards and went about shopping. When i returned to pick up my Christmas Cards, I was told by the Sam's rep (Morgan) that it would be another two hours. I informed him that i was one of the first ones there and I was told 30 minutes. Morgan responsed with "well when you have 10 people show up at once and they all order 100 cards each, you might get backed up" I responded that i was told by the Gal that helped me originally that she would have them ready. Morgan responded that they also take online orders and it could cause backup-I informed him that I was one of the first one's in the store so how could my order not be ready? He stated that it would be an addtl 2 hours. he also stated that they were out of paper and could not load the machine. At that time, The regular Photo girl returned from lunch and she immediately found my Cards. Sitting right on the printer. The store manager and two others were back there, all unable to find anything for the customers. The store manager , a tall thin caucasion fella was telling the customers that the pictures had not been done properly and that he would have to re print and give them 50% off the orders. Once the Regular photo shop person arrived , all the prints were ready, sitting on the rack. Obviously the manager and his people did not know what they were doing. My issue with MOrgan is that once I told him that they did not know what they were doing , he told me that he begged to differ and it was the holidays and i would just have to wait. When i told him that he was and idiot, he state that I was very inappropriate. He then told me to have myself a very happy holiday. I responded with a curse word(out of anger and frustration) and Morgan continued with , happy Holidays , come back and see us. We want customers like you. The point is that he continued to respond and irritate knowing what he was doing. Finally i told him please leave sir , leave this area now. And he did but he continued to look my way. The worst customer service at store #16 in Austin Tx. Morgan was wearing a green vest and he was a creep.
    The store manager that day was clueless, he should not be a Store manager if he cant work those stations.

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    Replies
    1. Sometimes things just happen...you should not have called Morgan an idiot.

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    2. I agree. You were rude to the worker; put yourself in his shoes. He was trying to provide you with good service,and YOU wend down the wrong road. He had every right to express to you Happy Holidays; you should have taken his advice, been patient, waited the two hours and had a Happy Holiday, or as we used to say, had a Merry CHRISTmas, with emphasis on CHRIST!

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  16. This morning i was at the Sam`s on the corner of Airport and hwy 59 in Sugarland Texas.To my surprise, a rude young gentleman was asking to see (some) of the peoples cards, as they were entering the store. It was 20 minutes until 10:00 am and he was turning patrons back becasuse they did not have the ( upgraded cards).temperatures were very chilly, and not a good time to make christmas shoppers do this uncalled act. I went to the service booth to get my card upgraded but the lady there was also very rude so i did not make this happen. As i walked off she hollered at me and my friend like we were some criminal or inmate in a institution. I quote ( you cannot go in because you did not upgrade your card). I understand sams has a policy, but give me a break- 15 minutes is not much time to let someone shop instead of sending them out in the cold. It seems there needs to be some public relations addresed to the mangager of the store and there employees. i do not think sam walton would approve of anything of this nature since he always put the customer first. I was there to buy a big sreen tv, but will not buy another item from this store. phone # 713-304-9830.

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    Replies
    1. Pay for the upgrade or wait out in the cold you very cheap unprepared person. You know the rules 10:00 am if you are cold sit in your car and wait. The Gold Members pay the price to enter and shop early and not to be bothered by you.

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    2. You are very cheap follow the rules for gold members that pay the price for the early hours of shopping. If you where cold stay in the car and wait for your shopping time. It comes with paying a little more for your membership, to shop early without people like you trying to skate in under the radar, without paying.

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    3. Why did you leave your #? Guess you want something for nothing!

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  17. Trying to contact Stonecrest in Lithonia, Georiga Optical Department for two days. I'm having a hard time trying to get someone to answer the phone. I counted 40 rings today and no one picked the phone up. This was around 11:15 am.

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  18. Tried to call Sam's in marietta,Ga this morning,the phone rang & rang about 30/40 times before anyone would answers the phone, then after someone did answers they said " Has someone helped you " I said I've been on hold for 15" waiting to speaks to the manager, very quickly the lady gave me the old time response' Ah sir the manager is in a meeting, everybody knows how that Game is played.I know nothing is never done about customers complaints, but it is always nice to see how customers are treated about their visits to sams, this isn't something new it's everywhere you shop.
    Good luck at your not so friendly Sams in Marietta, Ga.

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    Replies
    1. They should investigate the so call District Pharmacy Manager in (Marietta, Ga) for racism and favor her white friends over the minority.
      and why do minority have to work part time if they do not have a managerial position and different for white?

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  19. Tired of having products changed (primarily in the vitamin/supplement area). Multiple items that I use regularly keep getting replaced with items that I don't want. So what's the advantage of going to Sam,s--it's not like I'm saving time ot money if I have to go else where to get what I have counted on Sam,s having. There was Natureade HealthSmart protein shake mix now no longer available and I called the company and they said it was made for Sams and they discontiued it and it's no longer being produced and is not being sold anywhere. Apparently you don'f feel it's necessary to post something or even let employees working in that area know so they can let customers know--they just get alist to order from. Both of my sons have Costco by them and they prefer Costco so I guess I'll drive the extra 30-45 minutes and try them.

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  20. Tired of products being changed in the health/beauty area. Had been using Natureade protein shake and it's been unavailable the last 2 months and none of the employees knew why. I called the company and they said it was a trial for a Sams Club and they had stopped the productiion and it's no longer being produced or sold anywhere.. The GNC replacement stinks. There are other items that are gone or been replaced with lesser quality.Sams club is less of advantage if I have to shop other places get what I need. Costco is further away but worth the drive if I can do most my shopping at one place like I use to at Sams

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  21. I will NEVER shop here again. Worcester Ma I got to the store 15 min to early so the girl at the front door told me. I tried to explain that I had the membership that would allow me early access she said you have the wrong card and would not let me into the store. I asked could i go to the counter and straighten it out and she told me i would have to wait until the 15 min was up then she would let me in the store to straighten out the membership. I waited in my car for the 15 min went in did my shopping then tried to get it straightened out at the customer service desk where I had to wait another 20 min before one of the two women there could help me she said that indeed i did have the right membership to gain early access however they must have given me the wrong card she made a new card for me and i went to my car. while sitting in my car a man started pulling into the spot next to me and hit my car when i got out to talk with him he simply said i didn't do that and drove off. luckily another person saw this and got his license number. 8xr-580 a black car he drove off to fast for me to get anything other than that. I am beyond pissed off right now but one thing is for sure i will never shop at any sam's club again.

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  22. So I am at my local Sam's Saturday picking up a few items. One thing I was looking for were the same oranges I had purchased 2 weeks before. Well they didn't have them in the fruit area so I assumed that like other items I had enjoyed in the past, they no longer stocked this brand also. After standing on line... long line, I check out and head for the door for the let me scan your cart and receipt line. There on the backside of the display that you see when you enter the store are the oranges. So I ask the lady at the door why do they put stuff out AFTER the registers by the exit. Who in their right mind would go back and stand in line for a bag of oranges. The only answer she had was that corporate does the store layout. So I ask corporate, why??? What sense does this make?

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  23. Rude associates and rude customer service manager! Humble, TX
    Too many incidents of bad customer service.
    Closing my acct and going to Costco even if its on the other side of town!

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    1. Lets all go to COSTCO!!!!!!!

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    2. WHY POST A REPLY IF IT IS REVIEWED AND MIGHT BE TURNED DOWN?????

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    3. I wish we had a Costco here In Oklahoma City

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  24. I love the service I get at SAMs club but you all do not accept AMEX and since u don't I have took all my business to Costco and Bj's . You all accept it online but not inside the club which is bull. I have a business and since you don't Costco and Bj's is loving my money.

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  25. What is the employee policie for Sam's
    Club? my understanding is when employee's have their work schedule for the week it is a set one and if another employee comes in and ask for a time or day switch with another employee it must be discuss with the other employee before changing his or hers work schedule...not after they changed it. What I see 4901 Santa Anita, El Monte Ca.91731 Sam's Club is not following work ethics policies and soon Mrs.L. will have to be told what a employee policy is! or her bake goods will go spoil. Stop taking advantage of good hard working employee's!

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  26. Dear CEO,COO,

    I had the opportunity to meet a very nice and energetic employee of the Sams store Corporation located on Veterans Memorial Drive in Saint Charles, Mo. around 6:30 p.m. on May 23, 2013.

    Her name is Tina Gittemeier and she is one of the stores Grocery Team Lead # 8251.

    I'd been in this Sams store three times prior to meeting Ms. Gittemeier in a two week period in search of a frozen sea food dish I wanted to served for a get together last weekend but could not find.

    I had purchased this item at this store on numberous occasion. Ms. Gittemeier took the time to go with me to the frozen sea food section and helped me search for this item.

    We did not find the item so she decided to search the store computer at which time she discovered the store stopped carrying this item in it's inventory.

    I asked Ms. Gittemeier to call the Sam's store my neice had shopped on May 22, 2013 to get the inventory number. Ms. Gittemeier called the Sam's store located on South Handley Road in Maplewood, Mo. and inquired from one of the stores managers for the inventory number.

    The store manager was also very helpful by going to the frozen food section and getting the inventory number himself and repeating it to Ms. Gittemeier.

    She searched her store's computer inventory and discovered it had been deleted. Ms. Gittemeier sent a computer message to the store's inventory personnel and inquired if they are able to carry this item again.

    Ms. Gittemeier informed me once she receives an answer about this item she will call me the decision. This meeting lasted about 37 minutes, although I left the store without the item, but I left a happy and satisfied person. Sometimes people do go that extra mile.
    Thank you, Ms. Gittemeier.

    On May 24, 2013 in the a.m. I received a telephone call from Ms. Gittemeier advising me they will start back carrying this item again next week. (SeaPak-Spring Rolls), you have to try them.


    Thank You Again,
    Don M.

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  27. Today my mom sent me to Sam's club in Oakwood, Georgia on Mundy Mill Rd, with her card and ask me to get her what she needed I am a 16 year old girl who is unable to get my own card due to my age. The cashier ask me where the card owner was and I tried she is at home that's my mother. She got an attitude with me and told me I would not be able to use her card when I said I'm only 16 and its my moms she continued to fuss and be rude. I work in retail and understand that there are rude customers and long hours involved but my morals and my training gives me no excuse to be rude to anyone. I understand you have a policy that doesn't allow people to use other peoples personal card but I gave her no excuse or reason to act the way she did and when we went to the customer service desk instead of helping us get a card she got rude with us as well explaining why we couldn't use the one we had. Iknow iI'm young but I'm still a customer and the employees obviously weren't to happy to be at work and had no problem showing their true colors. The customer service specialist should be the last place you ever get treated poorly. And on top of that she answered the phone in the middle of our conversation I know you are a big businesses and have no trouble making money and getting customers but that's not the way you started and that's not the treatment and service that got you where you are today.

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  28. recently i applied for tax exempt status after being a business customer for many many years. last week i sent my wife to buy things for the grill in the bar which i own. she is also a sams member and a corporate officeer in the business. she was told she wasn't registered to be tax exempt. i was not asked about this when i applied and my wife should be able to buy tax exempt. i was told to come in and register her. due to the long line at the desk i asked to do this by phone, she said i had to come in. i don't have time to wait in line because a clerk did not do her job the last time i was there (the wait is about 30 to 45 minutes). i asked to talk to a supervisor, with the call on speaker phone i sat doing paperwork and held on the line for 45 minutes without any response at all. is this the way sams wants to be represented. is there some one i can speak to and get help in this matter. please give name and number i would be glad to speak to someone. this occured at the store on airline hwy. in metairie la.

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  29. Recently I had visited your Council Bluff , IA store.Wow, can you say not helpful!!! Most of your employees were not very helpful, didn't even ask to help or smile. And I've been a member for years. But my intentions for being there that day were for a birthday party. I had went to the bakery eager to make an order for my mother's 70th birthday. As I stood back at the entrance. I waited approximately ten minutes. I did not see anyone but I had heard someone talking loudly, you can hear everything anyhow. Sounded like she was quite engaged in a conversation. But what I had heard disgusted me in the utmost manner. As i waited patiently, I heard a woman saying some quite derogatory things about a past employee, as she referred to her quite disgustingly. She went about your ex cake decorator who was lazy and did nothing, and I know her name for sure was Lacy. If it were up to her she'd never have a job again, as she was not quiet about it neither. I waited longer then another person appeared from the back, ignored me at the door and went directly to the woman who was at the phone. I heard the two begin talking. And this same woman says to the girl, " I'll tell them anything they want to know about that, "spick bitch." Then the woman walks over," oh can i help you?" I stayed to get their names. I read Katey Bakery Team Lead and Haley. As I glanced to get their names, I quickly responded, "No, I'm fine thanks" and walked away. Now I never in my 25 years of working have ever heard ANYONE I mean ANYONE EVER speak of another person in that manner. I am so sickened by what you have going on there and who you allow to work there. And I don't know what a "team lead" is or does but that's just sickening. I will NEVER NEVER come back to this store again!!!!! I refunded my membership and am now a happier member of Costco.

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  30. Looking for a product you used to carry . Royal Hardtop Gazebo Item 618484 Mod # GZ066PST do any of your stores carry this item. Thanks!

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  31. My husband and I are in our mid-seventies and we like to shop at the near-by Sams in Peachtree City GA when we are not traveling. Since there is only the two of us and since we are gone much of the time, we cannot get the use out of paying $45 for a Sam's card like young families with children. Would you consider selling a senior card for a reduced rate. It would really be appreciated.

    Margaret

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  32. Have been a loyal member since 2005, however was quite disappointed with some employees. I ordered cupcakes for my son's birthday on 07/29/2013 to take to daycare. When I picked my children up from daycare, my daughter gave me a ziplock bag that had a fingernail in it. She informed me that she pulled it out of her mouth after biting into the cupcake. I went back to the daycare to ask the teacher and the teacher confirmed that they saw it and placed it in a ziplock bag for me to see. I went to the local store where I purchased the cupcake and asked for the Manager. However was informed that he just had left. I requested to speak to someone who my be an assistant to the Manager. I spoke to someone and addressed my concern about the fingernail found in the cupcake and how my daughter could have swallowed it. The response that I got was "we apologize for that mam". When I said "That's it?", the employee then proceeding by saying "would you like some more cupcakes?" of which I refused. I walked out of Sams Club and returned today. Spoke to the Manager who refunded my money and instructed one of the cashier's at customer service to give me a $15 gift card. This shows me how little some people care about others. This could have been serious yet the matter was taken lightly by Sams Club employees. Was very disappointed and discussed.

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  33. On a mid afternoon I took my car to have a tire rotation at your Elk Grove CA (Sacramento) location. Your tech (Rocky) said he won't be able to rotate my tire due to liability purposes (Tire was a little worn out) Your tech said just drive it until I need new tires. I went to another location (Roseville CA) and yet they rotated my tires. I took two hours but I got my tires rotated even though I was the first customer at 7:00am

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  34. I have shopped and been a business member of Sam's Club Bloomington, MN, for over 10 years. I am leaving Sam's Club after much thought, due to the fact that I am afraid to go back into that store. On 8/1/13, I shopped at the Bloomington Sam's Club, and when there was a mix up at the cash register, regarding my purchase, I was told by a very courteous cashier that I needed to go to the customer service counter to get it straightened out...at that moment, a very rude so-called supervisor, looked at me and said, "you pushed the wrong button"....to which I replied, "no I didn't....I am certain that I pushed the right one"....and he wanted to continue to argue with me in this regard...I mean, what difference did it make at this point? I went to customer service, and the very polite and courteous representative, could not figure out how to fix the problem, so guess who got called to the front desk...that's right, Mr. K.Richards....Mr. Rudeness himself...and guess what the first thing he said to me was? Yup, "you pushed the wrong button"....again, I was at the customer service desk to get this straightened out. Mr. Richards was just trying to antagonize me, and insult me in front of other customers and employees....at this point, a customer, who had been waiting in the long line forming, due to the difficulty that the cashier was having with my problem, came over an shoved me over and said: "You've been here long enough"! At that point, I asked that the security be called, or the police as I was now assaulted by a customer...Mr. Richards just stood there and smiled....finally a customer service manager was called to help with my problem that I had in the first place, and I told him that I wanted to file a complaint. He had me fill out one of those cards for "suggestions"...I filled out two cards-front and back, and checked off where it asks if I want to be contacted...waited over a week...no call....so I called...was told that the manager, Steve Holman was in a meeting that day...so I called back the next day....was told that Steve Holman was not available...but that she "Bonnie", who identified herself as an assistant manager, and who would not give me her last name, assured me that she could handle the problem. After I told her all about what had happened, she said that she would have to pull the security video to "see" what happened, and also made an excuse for K. Richard's not calling security, or the police, saying that the store expects customers to make that call themselves...in other words, she did not believe me.....I told her to just speak with the cashiers...the polite ones...both of whom had apologized to me. I asked her who oversaw the Bloomington store and she told me that no one did. I told her that I would like a call from the manager, Steve Holman, and as of today, after one entire month, have not heard back from this manager. Good bye Sam's Club.

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  35. What happen to common customer service courtesies.

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  36. I am very disappointed with the way you guys advertise your products and specials. I had the mostembarrassing experience due to your company lack of information. I selected some items that had an extra $2, $2.50 off and when I went to paid the casher told me I had to be in the Sam's Plus. Well I had to take everything out my shopping cart and specially my kids stuff. There is not specification in the signs like explaining who or what type of cards gets those offers. Its just a sign showing $2.50. For me that's is false promotions. You put that for customers to grab it and when they go to the cashier they are told " oh no that's for Sam's Plus customers" so people feel obligate to update to another service. Well I think that is very rude and unfair. We still your customers and not all of us have the money to upgrade so it will be fair for us to know before we go to the casher.


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  37. Sams club at Bristol va has a new thing(A) rearange the store to where u can not find anything so u will spend more time looking. (B) discontinue what u purchase from them so u will shop walmart next door.< a sister store> (C) now they are cutting out coustomers. That is ok as COSCO is comeing just down the road. I have saw what Coscohas done to Sams at Myrtle Beach.Look out Bristol Va.and Johonson City Tenn.

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  38. Sirs, We have had a Sam's Club card for several years and I wonder why we have it because some of the other Lake County Gas stations are cheaper in price, like Sheetz is 3.09 per gal and Sams is 3.29 ! Are the people running the gas office inept here in Ohio?

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  39. I have tried 4 times today to talk with someone at Wal-Mart/Sam's Club home office, When the operator answers the phone I explain why I am calling and I placed everywhere but with the department at the home office that I need to speak with. I have called back again, and now I am on hold - indicating greater than 5 minutes.
    I have a simple question and the local Sam's Club - could not answer it, they "its the Vendor" not Sam's Club.
    Here's the question - for the Majority of 2013 the Eggland's best prices was $1.61-$1.81 per 18/pack. I purchase 2-3 packages regularly. This past week I saw that it was now $3.83 per 18/pack. Question - Why did the price price double +. I appreciate your answer, Thank you,

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  40. On Oct 25, I bought a camera outfit from Sam's Club in Athens, Georgia.
    The idea was to use it to back up the cameras I already own, 2 Nikon D200's. That night I studied the info on the outside of the box and decided it was too different to use it. Controls different, memory cards, batteries to name a couple.
    I decided to return the outfit (camera body with 2 lenses, battery, charger and carrying bag) without opening the box.

    I returned it Sunday Oct 27, two days later, never opening the box.

    The electronics guy came to verify everything was in the package. Well, what do you know, the camera body and one lens were missing.
    The box was brought out to me from a locked cage, at least they said it was, I never saw the cage.

    Now, I know I should have opened the box before I left the cashiers desk, but who would have thought the box was nearly empty, it being under lock and key. I will inspect all boxes from now on, regardless of where I buy something.

    Sam's club club informed me today that they were not going to credit (refund) my card.

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  41. I have been a member of Sam's Club since 1998 and shop there at least 1 - 2 times a month. Recently I received an Invitation to the Holiday VIP Event, so I went to purchase several items (MacDill store, Tampa, Fl). After reaching the check out I was informed that I could pay an additional 40 something dollars to upgrade my membership, because this sale for "Plus" card members only and only those who received an invitation. I informed the clerk that I did have an invitation and that nowhere on the invitation did it mention the word "Plus" Card Members Only. Although, it was not the clerks fault, I refused to pay additional money to upgrade my membership, so I thanked her and walked out without purchasing the items in my basket, I was even told that I could upgrade my membership tonight and then come back within 7 days and cancel the upgrade. How many others did they lure into the store only to make them upgrade their membership to get the sale price. Thinking my husband and I may had misread the invitation "email sent by Sam's Club, I called the store back to ask a clerk at Customer Service about the wording of the invitation and she read it and was also unable to find any mention of the sale being for "Plus" members only, but was quick to add that I can upgrade my membership at this time. I Did not realize that Sam's would stoop so low as to attempt to force paying club members to upgrade their membership. The false advertisement that conveniently left out the fact that you had to be a "Plus" member or pay to upgrade your membership at that time to get the sale price. Now within 7 days when everyone goes back to the store to cancel their upgrade, is Sam's Club going to hand them another line of bull and not allow them to cancel without having to return or pay full price for the items that they purchased during the sale.

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  42. I have a bone to pick with Sam's Club. I was very, very upset but I've finally calmed down. I've been a member at Sam's since 2006. In 2009 I added my mother to the account.

    Today I went to my local Sam's in Avondale, AZ to get essentials as well as get a new card. You see, a couple months ago my mother filled out paperwork for almost an hour to make the account cards into credit cards. She added me as well and told me to go in and get a new card.

    I get there, tell them I need the new card, they do their thing and hand me the card. I look at it and ask if it's also a credit card. I get told no. I say that no, I'm there to get the credit card version. I then get told that I can't have it. Even though when my mother signed up for it, she was told it was completely acceptable and fine. But today I get told that because she isn't primary, I can't get the right card. So I tell them to switch it and make her primary. They tell me they still won't give me the right card. That my mother has to actually come in again.

    Now, here's the problem. My mother was in the hospital for five days. My father has Alzheimer's. Neither one is mobile, hence my being the one to go do the shopping.

    I call my mother on the phone and of course she's confused because she was told when she signed up that adding me was fine, even specifically had to sign a page saying she was responsible for any charges I make. At NO time was she actually told this "rule" about being primary on the account. So basically my mother got scammed into getting a credit card that was supposed to be for ME to use in emergencies to take care of them.

    I ask for a manager. He shows up, his name is Patrick, and he speaks to the female employee but he doesn't speak to me and he doesn't speak to my mother who is still on the phone.

    All your people would say is there's NOTHING they can do. And that is 100% absolutely unacceptable. There is ALWAYS a solution to an issue. Not a single employee offered any solutions or alternatives. They just shrugged, and said they can't. I also do not believe in "can't". There is no "can't", there is only won't.

    And then your manager Patrick just walks off! He completely took off!!

    So because YOUR employees lie by omission to get my mother to sign up for a credit card, MY family gets screwed over.

    I am completely disgusted by the attitudes of your employees and their total lack of compassion or willingness to do ANYTHING at all to help. Saying something is policy is irrelevant. There is always someone who can press a button to fix the problem.

    Because of your employees I was unable to provide my elderly parents their required items.

    To top it off, as I turned to leave, your female employee had the gall to say "Merry Christmas" to me. Unbelievable. Yeah, I just LOVE the Christmas spirit your employees displayed!!

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  43. Deborah Ward Sams club 6660December 17, 2013 at 6:45 PM

    Hi my name is Deborah Ward I live in Kimball ,Mi I recently went into your club at 32nd st Port Huron ,Mi
    On Monday 12/16/2013 and there were Coaches and staff from other Sams clubs covering the staff as their was a employee who had passed and they came to cover the store so that the employee's could go to the funeral. I just want you to know that this was very heart warming. and more places should do this. Thanks again for all the team members who put their thoughts out to the employess in a time of need.

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  44. Hi, my name is Maribel Penichet, from Florida, visiting Vienna, VA for Christmas with one of our children. Here is our story from yesterday:
    We braved the traffic yesterday to go to Sam's. A 20 min drive turned into 1 hr. 12 miles. Did not get lost. There was construction on on road way down to 1 lane. We followed GPS, it took us through shopping centers, I do mean through, This time of the year? Finally made it to Sam's. Where we took our time and kept checking list. Had some meat cut up to our specs. Finally after almost 2 hours we were ready to check out. Pete put everything on conveyor belt except for the 4 cases of sodas, around $400 worth. Pete hands membership card to cashier. She says membership is due, we have to go to service desk. Pete says I paid it 2 weeks ago right at this store. Cashier calls someone, who says we have to go to service desk. Hot Cuban character starts to come out in both of us. Every time we have been to this Sam's there is a problem. We left all the groceries there, walked to service desk, the same person who took care of us before is going to take care of us, Lord forbid, Calmly we explained (Cubans do not know what calmly means) what our problem was. He looks in his trusty computer, agrees that we paid membership, says he doesn't understand. At this point MRS Calmly says get me a manager. After about 20 mins, mgr comes up, her name being Maria. We explain, the man says he doesn't understand. She tells him that it was not activated. (Activated is not our problem) They then proceed to speak back and forth between them for another 10 mins, with guys repeating he didn't understand. Mrs. Calmly now says let's make this simple for you two, give us a refund, man says he can't refund membership dues. HAHAHA, he never dealt with a "Calmly Cuban" much less 2 of them. Mgr comes back says give them a refund of $45 in cash. Man says I don't understand, picks up phone, looking at trusty computer. He has both our cards and Fl driver licenses. By this time we are 2 very hot blooded Cubans, and have told them this would not happen in Fl. I ask the man for our cards, he hands me the licenses, I say I need the cards too, I reach in and take them, told him we are walking out to parking lot and making a call. One whole day lost, arrived back at Joann's around 2:15 pm, in time to pick up AJ from bus. No groceries. I did call my credit card company, explained the situation to them, they gave me a refund. Do NOT shop att he Sam's in Sterling, VA. I am told after I told our story to some people that this Sam's has a very bad name.

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  45. This comment has been removed by a blog administrator.

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  46. i work at the sams club in bradenton florida where managers schedule you your shifts then change them after they have been posted how are we suppose to make plans if our schedules are constantly being changed

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  47. I have been a member of Sam’s club since it open here in the quad cities and I have been buying ERA laundry soap, northern toilet paper, and many other things there for a longtime and today I went to Sam’s Club to get these things items and few others and now they don’t sell them there no more, WOW I may have spent My Last Dollar at Your Sam’s Club & I Ask That You Stop trying to keep Costco from coming to the Quad Cities, you bring members mark toilet paper and sell it for the same price as the northern toilet paper & members mark laundry soap for the same money as ERA & take out ERA!!! I have been using both of them for 30 + years and I will have to drive to Iowa City IA to buy in bulk from the Costco because My Sam’s Club does not think nor care about their Members, I found that out today when the manager told me that’s how it’s going to be, So the Corporate Greed is now taking over. I really did like your club and would continue my membership if you bring back and not everyone likes generic !!!!!!!
    I spent over $20.000.00 in your store in 2013, I will go back to Sam’s one more time and if you don’t have them items back on your shelf I will Never Spend One More Dollar of My Money in Your Stores.
    You can call me at 309-314-1133 and I will give you my membership # and you can see how much I spend at your store.. Jim Charles sorry but not a happy camper.

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  48. Attention Corporate manager
    I am writing this in regard to a msitake made by a sams club cashier in independence,mo 39th & bolger store
    My wife recently made a purchase in the amount of $ 181.47 this purchase was accidently charged to credit. No problem.The problem is they redid the purchase and the above mentioned amount and Iam not sure how this happened this was debited from our bank 2 times. When she went to the club providing evidence of this 2 receipts and bank statement she was told she would have wait 7 to 10 days to reciveve a refund I dont know why they can not send the amount of this to my bank instead of making us wait for money we need if this is your policy I may have to consider closing my charge and cancelling my membership because I do not feel this is the way to treat aloyal customer. Steven Lackey

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  49. https://www.facebook.com/jamie.metevier?fref=ts&ref=br_tf
    why is this manager posting stuff on his Facebook about his manager job in ocala florida sucks and is shit and poopoo he is a disgrace to being a manger. when people are losing their jobs, no class.
    jamie metevier ocala florida sams club asst mgr

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  50. At the Salisbury, Md store, I purchased a set of 4 new tires 1.5 years ago. I purchased the tire rotation service with the tires. Upon my 3rd rotation, I took the car up early and my tires were perfect as I care for my tires and car maintenance.
    I was to leave town on vacation and so I took the car in for rotation before going on vacation the next morning.
    The service dept was empty so I thought my tires would be done quickly; they were not. It took 1hr and 15 mins and I wondered why it took so long but it was ok, I got my car and drove home on town low speed roads.
    The next morning, I hit the road fully packed and when I hit 60 my one tire made a wah-wah-wah sound that I had never heard before. Upon return from my trip 3 weeks later, I took the car to show the manager of the tire center. He and another looked over my tire and said it was out-of-alignment and we could see that in fact the tire was wearing on the inner side. Puzzled, I agreed and went on my way. But it was only later that I realized what happened. The technician who rotated my tires, removed my good tire and replaced it with another tire that was of the same type (that was why he took it). This is the 2nd time I have had tire problems with Sams. On a prevous visit they broke 4 lug nuts off of my wheels. Four ! They did take care of the repair and towing so I was somewhat happy but...
    The person who stole my tire was a tall African male of about 6". I did not get his name but he handled my car. Needless to say, every time I use my car that tire tells me of the rip off. I could not convince the manager.

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  51. Hello Sam's club headquarters i currently work for sams in facility #4721 Houston,TX Willowbrook area , and this is an honest comment with high prioriy ,well let me start with this they hired me as a cart guy on september 2013 , and hired me as a cashier 2 or three months later , but till this day they still have me working outside in the hot weather , yet i am on the cashiers schedule , and i have tried talking to them about moving me in to my corresponding position , but they are just using me to kill time or idk what they are doing they are terribly unorganized , and some of the managers are extremely rude to the employees about selling credits , and also there is this manager that locks the doors and wont let anybody in or out until all the floor work is done putting people to work out of their job description that is like kidnapping!!! and it is ILLEGAL! i please ask you to take action NOW! or i will report to the city because i have many employees that can back up this statement.

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  52. Or can someone with the right knowledge lead me to the right direction ?.

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  53. Job Descriptions, why have them Sam's Club? 80% of mine is doing "other duties as assigned"... and the work load is physically impossible to accomplish in 8 hrs. What happened to "Servant Leadership?" - None of our Managers are right along side associates helping taking care of the member. Members have become angry because of this. Managers sit in the office barking orders. They lead by "threats" of a "coaching". And what's with "can you call me in the office" when a Member asks for a Manager!? No wonder these people get poor service, it's the little guys doing above and beyond for the little pay. Really!? Get a clue Sam's Corporate. Having cashiers "BADGER" your members to UPGRADE or RENEW or get a HIGH INTEREST Credit Card or ELSE! is pathetic. Event after Event, dog them cashiers until they quit! Hey! how about an actual Marketing team that goes out and builds relationships with with business and members? Instead of sending team leads and cashiers out to do it! Oh, and can't afford any theft, transfer everything, especially when businesses are in a HURRY to get back and conduct business. It's NOT a quick trip to Sam's Club. In all my years of working, this is the most POORLY managed business I have ever worked for!! Get some "all in" Managers who actually perform or experience "accountability" - putting the member FIRST in a physical sense rather than a verbal!

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  54. Dear Sir/Madam

    On 04/19/14 I return to your Samsclub store/Dunn Ave/Jacksonville fl Brush Drive. I return because
    on 04/18/14, I pay for my medince and pick up a magazine, I paid for the magazine, but left it on the counter, so I return on 04/19/ at 8:30am with my receipt, I first pick up a couple of other items, that I
    Forgot to get, along with another magazine and went to the service counter, there were Four people to the left of me taking, no one was at the counter to greet me, a young lady (Rock) sitting and talking with Three other people to the left of me (I waited until to finish) talking with the other co-worker, she excuse herself from her group and I told her that I left my Magazine yesterday at the pharmacy counter, I gave her my receipt and she said she had to call the store manger to handle that, I said okay (she was a little rude, but
    I felt I could push thru that., she call him, I told her if he didn’t have time I would send an email (meaning
    An email about her rudeness). I wanted to talk to him about the way she was acting.

    She then came back to the counter and said that she could ring up the other items, so she did, the phone rang, she answer, came back to the counter and just stood there, not saying a word, looking at me, so I look back, then she said I can take care of the magazine insure, I told her I would just wait on him to come up,
    .as I said that he was walking up fast and right away he said what was the problem, I began to tell him how she was acting (little rude), he yelled out and told me that I was acting nasty, I asked how was I nasty, he said that I sent threatening message thru the phone, I said what threatening message, he said I was going to send an email, I ask how in the world is that threatening, I can’t remember what he said after that, but the
    Conversation when down hill from there in the way he talk to me, as though he was on something, I told him not to come up here bullying me and talking to me like this, he told me that he wasn’t bully me, coming up in my space. (he was so rude, I have never had a store manager talk to me like that before, in
    the open for other people to hear and see, it was embarrassing.

    I expect the customer to carry on like that, not a store manager.. He left and went behind the counter with the young woman, I told him and the young lady Rock, that if I was rude I apologize and it wouldn’t happen again, but he didn‘t give me the opportunity to be rude, “he took the show and perform” as though he was on stage!, she on the other hand was was standing with her hands on her hips , face twisted, by now Mr Rocy was behind the counter and he told me that for 3.14 (cost of magazine), that he was not going to call me a lair and say I didn’t leave it there, I said a “lair“, I ask him why I had to be a “lair“, I have never had any problems in this store.
    He talk to me like trash and for a second I became a little scare of him, but I remember that I was as in a store, so nothing would happen to me by this store employee. While back behind the counter he said, I still don’t know what the problem is? (he didn‘t know, because he didn’t ask)? I said she was rude (she get’s off the phone with him and stands there and look at me, when I stared back, she said that she will handle the transaction , am still standing over to the side waiting on the manager, she didn’t say anything, just looking at me. After a while of this, she said she was going to handle it, I said you didn‘t say anything, how do I know this.. She was rude…, in talking with Mr Rocy I had to stop the conversation myself….. . Am so upset ! The store call on 04/21 a Ms Renada, she listen said nothing, but listen and said I can give a 25.00 gift card if that will help out. WHAT!!!…. What about the situation.. Am not writing because of money or gifts. What about me!!!!

    Sincerely








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  55. Dear sams club I have been an employee for years with the company I had to make a recent change by moving to another location. And this change was horrible the club that im working at now needs major help. These people are cutting everyone's hours so no one seems to give shit anymore. This is club 4998 in belleview fl. They really need better management if your going to cut hours. I dare you to walk in this club right now it stinks.

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  56. Dear people of Sam Club: I just wanna let you know that your Spinach Risotto Stuffed Chicken Breast and Brussels Sprouts With Bacon Shallot Butter is unfit for human consumption it cost me about 30 bucks for trash the dogs would not even eat.

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  57. ON FEBRUARY 25,2014. I PAID $45 CASH FOR A SAMS CLUB CARD. I NEVER USED THE CARD. SAMS CLUB SAID IF I WASN'T SATISFIED I WOULD RECEIVE A FULL REFUND. ON APRIL 19, I CALLED SAMS CLUB WHO IMMEDIATELY CANCELED MY CARD AND PROMISED ME A FULL REFUND WITHIN 4-6 WEEKS. I STILL HAVEN'T GOTTEN MY MONEY. I HAVE TALKED TO THEM NUMEROUS OF TIMES, THEN I WAS TOLD THAT A CHECK WAS ISSUED ON MAY 19. YESTERDAY, I GOT A MESSAGE SAYING THAT THEY NEED AN ADDITIONAL 3 WEEKS FROM AMY SAYING THERE IS A DELAY IN GETTING MY MONEY BACK. I THINK THAT THEY ARE REFUSING TO GIVE ME BACK MY MONEY AND THEY SEEMED SURPRISED THAT I HELD ON TO THE CARD BECAUSE IT WAS CANCELED. THE CARD AND THE RECEIPT ARE IN MY POSSESSION AS PROOF OF PURCHASE. I HAVE TALKED TO AT LEAST 6 DIFFERENT PEOPLE INCLUDING SUPERVISORS, THEY HAVE ONLY BEEN GIVING ME THE RUN AROUND AND I'M SICK OF IT. TODAY I HAVE FILED AN OFFICIAL COMPLAINT WITH CCA. TOMORROW I AM TAKING MY STORY TO CHANNEL 13 INVESTIGATIVE REPORT, THEY WILL PLASTER YOU ALL OVER THE TELEVISION SAMS CLUB, YOU ARE NOT GONNA JUST STEAL MY MONEY!!!

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  58. I am an associate of Sam's Club and I would like to let it be know that HR can not just change a person's schedule without informing them first. I'm aware that people lose their job or quit but that don't give HR managers the right to schedule me or someone else who is off for coverage without asking. HELLO idiots we have a life outside of Walmart/ Sam's Club.

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  59. I am an associate of Sam's Club and I would just want to let HR managers know that you can't just change a person's schedule without informing them of the change first. I know people lose their job or quit but that doesn't give you the right to schedule myself or another associate in their place just for coverage.HELLO idiots we have a life outside of Walmart/ Sam's Club. Which is probably the reason they have so many registers and no cashier to operate them

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  60. Neal Stephan - Sams Club Member -Store 6251 Good Morning - I had a GREAT experience, I am a traveling salesmen arrived last night in Washington PA. Woke up on a Monday morning with a flat tire. I drove to Sams Club where they fixed the tire at no charge, and very very nice staff.
    You dont find folks like this very often. Great Team
    Thanks Neal Stephan

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  61. TO WHOM IT MAY CONCERN, GOOD MORNING.
    I HAVE BEEN TRYING TO CONTACT THE CEO OR PRESIDENT OF SAM'S CLUB, I HAVE BEEN A MEMBER OF SAM'S CLUB FOR ABOUT 16 YEARS HAD NO PROBLEM UNTIL NOW. I OPEN A CREDIT CARD WITH SAM'S CLUB I HAVE BEEN PAYING MY CARD. BUT ONE DAY I GOT A CHECK FROM SAM'S CLUB OF 200.00 WITH MY NAME AND ADDRESS STATING IT WAS CREDIT. A MONTH LATER SAM'S CLUB IS CHARGING ME THE 200.00 BACK
    THEY ARE SAYING IT WAS A MISTAKE THEY DID. I AM REALLY UPSET DUE TO THEY WAITED A MONTH TO TELL ME THAT I HAD ALREADY CASHED THE CHECK AND PAY BILLS. HOW CAN THEY BE CHARGING ME FOR SOMETHING THAT I DID NOT DO. SAM'S CLUB IS STATING THAT I HAVE TO PAY THEM BACK I DO NOT HAVE THAT MONEY. THEY STATE IF I DON'T PAY IT BACK THEY WILL CHARGE ME FEES. THANK YOU I WILL BE WAITING TO HEAR FROM YOU THANK YOU VERY MUCH I AM SO UPSET THAT I WOULD LIKE TO CANCEL MY SAM'S CLUB MEMBERSHIP AND I DID TALK TO MY LAWER

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  62. Hello, I am a new customer here at Sams in Edinburg Tx 78539 Trenton and 10th. I'm so sorry to bother..... I was at your store recently and there was a lady named grace yelling at one of the employees. Your employee brought to tears. I was there! I felt horrible. That lady was so unprofessional I decided to find out who she was, turns out she is the store manager. I spoke to an employee turns out theres more! There is alot of theft and relationships between managers and employees. What kind of business are you running? I have overwhelming evidence all that is taking place. Some names are, grace store manager, Rigo manager, Gloria manager. I'm in so much shock I feel the need to tell the whole world. Not only that but there's recordings of the store manager saying that the food might carry salmonella and that the company doesn't care. For the store manager to say that.... Well that means something. Im cancelling my membership with concern that I may get sick. I don't know how this can happen and how you would just ignore a problem like this, its inhumane. Disgusting even. My parents and family are cancelling as well. I'm debating on giving all the info to the media. I hate to complain, I feel like its a waste of time...
    But seriously? This is just so much that this store is getting away with. I'm completely disgusted and shocked with this store.

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  63. I purchased a considerable amount of food at your store at Potomac Mills, Woodbridge, VA. I should have checked Yelp ratings before joining because your 2 star rating is very deserved. None of the meat I purchased weighed what your store said it weighed, being OVER in every instance causing me to lose considerable money not to mention not receiving what I wanted or paid for. I was shorted nearly 2/3 pound on stew beef and 3/4 pound gound beef. My pork chops were better having "only" a 3/8 pound difference. Tried talking to a manager for the store and meat department. No one would take my call nor did the person who answered offer any concern or assistance. You have just lost my business and as soon as my membership runs out, I will be going elsewhere. Too bad, I used to think you were a great place to shop. Silly me.

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  64. Your Clarksville Tn store credit card system has been hacked, I keep calling your stores and trying to tell you this, after I have lost 300.00 out of my personal checking account. Apparently you people do not care. I'm not the only one this has happened too. I'm just asking you to check your systems. I will no longer be shopping in your stores, because no one seems to want to fix this problem.

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  65. I purchased a television through your "Auction" on October 5 2014 and was sent an e mail from your warehouse in Texas that the order shipped October 6 via Fed Ex. A tracking number was generated with a estimated due date to my residence on October 9, 2014. I also made arrangements through your sub-contractor "Installs Inc" to arrive on October 10, 2014 to install my television. I took October 9th off from work to be present to receive and inspect my purchase which Sam's Club charged my account. I called Fed Ex to obtain an estimated time of delivery only to be told they did not have my order and it was never picked up. I telephoned Sam's Club Customer Service and was told on two occasions that a "trouble ticket" (ref # 18283960) was generated and "a Supervisor would be contacting me with a follow-up". I also sent an e mail to Customer Service and waiting for a response. Well, 24 hours later I'm calling for a third time to inquire about my order. I'm feeling frustrated because the item has been paid for in full, I was sent an e mail stating the order shipped I took a day off and I don't have my television. So, hopefully this third call directly to a supervisor by the name of Dee will help. But, it seems someone in the warehouse is not performing their duties as even Supervisor Dee cannot get a response.

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  66. After 3 phone calls to the Sam's club in Laurel, MD I didn't speak to a manager on duty. I waited about 10 minutes each time before I hung up. Poor service. I will never call or shop at this location ever again.

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  67. Hello would like to express my feelings

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  68. You need to get a different delivery company for your Sams Club in Rochester MN. Delivery Inc LLC is what you use and you should not. What a joke! I bought a mattress set on a friday and had delivery set up for the following wednesday. Didn't happen so it was rescheduled to the following Monday. The delivery driver left me a message about delivering it between 5-6 pm. NEVER SHOWED and NEVER CALLED. My set is still sitting in your store! I left 3 messages with that loser and he never called me back. I wasted vacation to be home for delivery for nothing. I will be getting a refund for this mattress set and I will buy it somewhere else that can actually use a reputable delivery company. This for two weeks has been nothing but a total joke and I can guarantee you that if you don't change delivery company I will buy nothing from you and I spend ALOT of money in your store. Your local manager was nice about it and even told me that there have been nothing but problems with this delivery company - so why on earth don't you change it???????? Very angry customer.

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  69. Good morning, I'm asking for a very big favor from Sams. It would be a great idea if you all can put that LEMON SWIRL SHADOW CAKE (Artisan Fresh) out for Thanksgiving and Christmas. The cake is delicious it deserves to be an everyday cake just like the triple chocolate and that nasty lemon crunch. PLEASE consider it.

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  70. Hello I wrote about the lemon cake I forgot to tell you that I would like for you to put the cake in Saint Louis, MO

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  71. For years, every since Sam's Club came to El Paso, Texas, we have had a very pleasant relationship with Sam's however in the past few weeks that has changed dramatically. My wife is a professional photographer and changed from a photo lab to Sam's to have her pictures processed. Sam's did a wonderful job for about 3 years until, a new club manager took over. Things changed immediately! First the prices changed dramatically and my wife was then told they would no longer process the pictures e.i., do the prints from behind the counter. Bad, since the screens available to customers doing their own are not adequate to process pictures properly. Okay I understand that is how it has to be so I went to the club manager, a "Gabe" and ask, since my wife had already done about 150 pictures at a promised at a promised price would Sam's [Cielo Vista Mall, El Paso, Tx.] process and produce the prints for those pictures. Gabe, the Club manager said he would indeed do so! We shook hands and I left. By the next day the manager [Gabe] had gone back on his word. So much for a person of honor!

    But that is not all! My wife is still trying to do pictures there amidst two condescending employees and a number of "no's" on the part of your managers and employees. One Example: The other night I took my wife over to have her pictures processed. When she was almost finished the "ass" behind the counter would not give the last picture, one each 3x5 print, just ONE PRINT because he said he had to go to lunch hence we waited for 1/2 hour while he went to lunch. He told my wife "those were the company rules."

    Toady 20-Nov-2014 she was sent home to remove information from her disk in order for your agents to produce the pictures. They could have done in a couple minutes them from behind the counter but they refused -- both your employee and one of your managers.

    We have been long and loyal customers. I even served on Sam's local advisory board. We purchase thousands of dollars of goods from Sam's Club and Wal-Mart each year. We even bring back goods for which we had NOT BEEN CHARGED and pay for them. I have also been a corporate buyer of thousands of dollars worth of goods, especially for several hundred people at Christmas.

    Then today when I called to complain I got shuffled around on about three phone calls trying to talk to someone.

    Well we've already done our first regular grocery, etc. shopping at COSTCO!!! They said they'd be happy to do my wife's pictures.

    C.R. McCalmont
    El Paso, Texas

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  72. Elizabeth GillenwaterNovember 27, 2014 at 7:52 PM

    I just wanted to leave a note to let you know that the Club in Texarkana, Tx had the Plus Member Christmas event last Saturday, November 22 , was a bust. My family and I lined up at 5am with about 10 other guests. At approximately 6am representitives came out and passed out appointments for those who were in line for Samsung Galaxy S5 phone. That is what we were in line for and were the second customer in line to rec'v appt for 8am. At 7:55am we aproached your phone center to purchase phone and there was a rather large line. My daughter went to your phone rep (Jeremy) and notified him we were there for our 8am appt. for phone. He told my daughter that we would have to go to end of line and IF he still had a phone when we reached the desk then he would help us!!!!!!!!!!!!!!!
    We immediately spoke with management who said that was incorrect and promptly told this to Jeremy who responded rudely and said he never told us to go to end of line.........He said he would take care of us next. When we did reach counter as next customer Jeremy continued to be rude and said "I'm not able to process the phone due to you are either deliquent with your provider or you have an outstanding balance..We explained we are current and do NOT get behind on our statement and that I am up for upgrade on three lines. He told us to call provider and that he could not help us. We got out of line and called ATT. They sent text to approve upgrade and he said we must speak with ATT rep and they need to straighten it out on their end. Once again we got out of line. Called and spoke with rep and they assured me that we were clear and for upgrade. We got back in line with different salesperson Mekilaaljb ?? and waited patiently for our turn. In the meantime, Jeremy called out for his 9am appt. and we said we are 8am appt still waiting. He rudely replied "I'll let him deal with ya'll. Once we reached front of line this rep said he could not proceed because your(Sam's ) computer said no date for upgrade and he said we need to call ATT rep. I got rep on phone and she (Jocelynn) wanted to speak with your salesman. Jeremy to the phone and responded "I never said she is not up for upgrade or that they were delinquent" that is an absolute falsehood and he handed the phone back to me and she was very upset and wanted his name to also report him. She said ATT will follow through with their complant and for me to go to ATT store for any future needs. I then went to store manager Roger? and complained about rudeness and incomplete sale. That we had been there since 5am and it is now 9:30am (4 1/2 hours and the PROBLEM IS UNRESOLVED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!) Roger came back to us after speaking with salesmen and said there must be glitch in system and that they had same problem with other customer. I reminded him that curtesy goes a long way and if they had been curtious it would have changed everything. His response, Well you have to understand that they have been here since 5am.. Really!!!!!!!!!!!!!!There is no excuse. I have blasted them to my friends and I will never sign up to be a member AGAIN. RUDE

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