Papa Johns Corporate Office Headquarters

Papa John's Pizza Corporate Office Headquarters HQ 
2002 Papa John's Boulevard
Louisville, KY 40299
Corporate Phone Number: 1-502-261-7272
Fax Number: 1-502-266-2925
Customer Service Phone Number: 1-877-547-7272




66 comments:

  1. I ordered a pizza from store 2726 in Lawndale, Ca last night. This was not a good experience.

    I am familiar with Papa Johns from Phoenix and use to order from them all the time, was my 'go to place for pizza'. We have ordered here in Ca twice now. The staff is not up to par. There was a "person in charge". The young man who answered phone never asked how I wanted to pay for pizza (which was charge). Which was an issue when pizza arrived. The pizza was stale (corners were drawn up like had been under lights very long time), cold, with barely any cheese, you could see the dough as there was little to none cheese & light sauce. This branch has very low ratings on Yelp and now we know why. No one cares that we spoke to. English is poor. Energy is low. Nothing makes you want to go back. Thought you should know. Please help them. And the young man on the phone needs more intuitive reasoning to carry on and English classes in pronunciation.No one apologized for the inconvenience of poor service or the cold+ pizza.

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    Replies
    1. Today I went to Papa John's in Concord, NC at the Edison Square Location. The entire place smelled like marijuana. The smell was so strong that I had to cover my nose along with other customers!!!! To make matters worse the guy that smelled like marijuana was a MANAGER!!!!
      I actually felt bad for the one female worker that said something to the manager. I will never ever, ever, ever go to this location again. I plan on spreading the word about this incident to my neighbors, friends, and other family members. Also, their Corporate Office will hear from me. Oh did I mention this place is literally just steps away from a school!!!! How sad. I do not want this type of establishment in my community and if i don't do drugs why should I have to be subjected to inhaling it?????????

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    2. Trying to navigate around this corporate office site, it is no wonder papa johns standards are non existent. My local store is in Northport, AL. I have always enjoyed their pizza above all others, that was until recently. My wife and I learnt that to get a crust that we both liked, ie. not under done and doughy, we needed to order the crust well done. Ok, a little odd, but it seemed to work. That was until our last order. Ordered as usual, well done crust. That was an understatement. The crust and also the top of the pizza was so well done, it was burnt, the toppings not having dried out. I contacted the online customer service link and commented and complained. They noted it, and I thought reported it to the local store. Nothing was heard back. I contacted them back and again passed comment and how upset I was at not hearing from my local store. I thought that would at least provoke some kind of a response. To date, I have not heard a word, or received any communication from my local store. Even though they do not have the cheapest pizza, I would pay a little extra because of the quality of the pizza, but I will not be ignored. Papa Johns, you have not only lost me as a customer but also my family and anyone else associated with us.

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  2. I live in Camden, SC and I ordered a pizza and wings from our local store on Dekalb Street on March 19, 2012. I paid for the $24 order with my debit card and even left a tip for the driver. This is not my first time ordering from this particular restaurant, ordering online, nor paying online for delivery. Approximately 25mins after my order was placed, I received a call from a young lady employed with Papa Johns, stating to me that her delivery drivers did not want to deliver to my neighborhood after dark. Her reason for this was due to the fact they claimed to have received bogus orders from my neighborhood. She said that they would deliver this one time because I had already paid but in the future order before night time. This left me with tons of questions such as: If I paid for my order online, then shouldn't they know that my order is not bogus?, Why should the whole neighborhood suffer the consequences of a few people's actions?, Don't they see that I am a returning customer?, What does it matter if it is day or night? If an order is bogus...it's bogus! Why have I not heard of any instances where Papa Johns' delivery drivers were treated unfairly in my neighborhood?, Where is the police report?, Is this due to the fact that I live in a predominately black neighborhood? On your company’s website you state “As a high school student working at a local pizza pub in Jeffersonville, Indiana, Papa John's founder John Schnatter felt there was something missing from national pizza chains – a superior-quality traditional pizza delivered right to the customer's door.” Maybe this statement should be altered to state “…..pizza delivered right to the customer’s door unless it’s night time”. In regards to your claims of superior service, the only thing your company accomplished tonight was making me feel inferior because of my neighborhood.

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  3. I live in Indian and I have all ready call the corporate off April 5 and they talk me that he store that that I had a problem would be calling me will guess what NO so I'm going to let you know Papa Johns that I will NEVER order for you again and plus the work I do we do use local pizza place not you all no more, shout out to Franklin Indiana they are rude...

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  4. I have a huge problem with your online ordering site. I ordered a deal which was for 3 toppings on a pizza. The internet site would only allow me to see the meats. The vegtables were covered by the order tab creating a slight issue. I was able to select mushrooms as well. I continued the order and as soon as I placed it I called my local stre. I was immediately placed on hold. When the female answer the phone she told me I could not alter my pizza because it was made already. I am in shock and frankly not a happy camper. All I wanted to do was add black olives to the pizza. What kind of business is this that as soon as I ordered the pizza online I called to have it rectified and was told too late the pizza is already in the oven.... Well it has only been a few minutes between the order and someone answering the phone. I am not happy at all. What is up with your customer service? There are too many other pizza places to order from. For your reference, your online order number is 162504215 Papa John's Store #215
    9853 Brook Road, Ste. 101Glen Allen, VA 23059(804)262-4500

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  5. This site is not current on the date so how can I expect your online ordering to be correct... Today is Aprit 18, 2012

    Wednesday, January 25, 2012
    Papa Johns Corporate Office Headquarters
    Papa John's Pizza Corporate Office Headquarters
    2002 Papa John's Boulevard
    Louisville, KY 40299
    Corporate Phone Number: 1-502-261-7272
    Fax Number: 1-502-266-2925
    Customer Service Phone Number: 1-877-547-7272

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  6. Thursday night my wife and I decided to order pizza. We had been moving all day into our new home in Palm Coast Florida and were beat. At 10:15 she started the online ordering and it turned into a 30 minute task. What's up with that? She called the store @ 10:45 to place the order while explaining the online problem to the kid who picked up the phone. He was very rude and let her know they cllosed @ 11:00 pm and this was not good. I then got on the phone and asked if I should come up to the store and see the manager, he said he was the manager. Special. Our 1st and last time we will ever order pizza from Papa Johns. FYI, the pizza had way to much salt, the chicken strips were under cooked and the bread stick were cold as ice. Thank GOD Pizza Hut is just 2 miles away. Good luck with the store in Palm Coast!

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    Replies
    1. as a NYC boy and having had Pizza glut exactly once, that you are dissing PJ's (i have never had it ever, thank god,), and praising the fact a Pizza Glop is 2 mles away makes me know in my heart I will never move out of NYC area. And I can make pizza excatly like a pizzeria in NYC, exactly. But sometimes ya gotta order cus ya need too many at one time. I can only do 2 15 inchers at a time.

      Of course, mine tastes better then a chain store crap in the box, and on par or better then the local stores. Of course I hand make everything except for growing grain, making sausage, canning tomatoes and yelling at customers. One day I will even put in a back yard brick oven. hhhmmmm mayhaps next year...

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  7. I ordered pizza it was burned the store told me go else where to order pizza and i thought that was rude i spend alot of money there

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  8. I ordered a pizza slightly before 11:00 am by phone from the Esplanade Papa Johns in Kenner, Louisiana. I asked how long the girl told me,about an hour. I said fine. 12:15 no pizza. I called and asked when the driver would be here. On the way. 12:30 no Pizza. I called back. Now the excuse is the computer was down. I told her that's not what you told me when I called you said the pizza was on the way. 12:42. I called for the last time. I asked for the manager. The girl said she was the manager. I explained that my office time clock was set 8 minutes fast and my lunch was over. I was not paying for the pizza because I had ordered the pizza almost 2 hours ago and it had still not gotten here. I asked how she was going to comp me and she told me to have the driver call and she wouldn't charge me for the pizza. I got the almost cold pizza after 2pm. The driver was very apologetic. She said she had to deliver um-teen pizza...yada,yada,yada.She was so sorry. Understood, but that still doesn't change the fact that I didn't get lunch. Will I order from this Papa Johns Pizza store again...NO. Will I call the competition...you bet. If this site is just for venting,then this was a waste of my time.Julia E. Morrow figmorrow@yahoo.com

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  9. I work at papa johns and I'm very unsatisfied with the GM when I fist started he was very rude to me and then later on after I had been there for a while and he looked at me and said "I'm sorry I just don't like new people then rite after that he says well actually I'm not sorry and walked off I just looked at him in discuss because thats not how your GM should behave after that everything was still the same he would get really mad if we got busy and throw pizza on the ground that were done wrong instead of trying to help the new people he likes to scare u instead he's just very unprofessional if you try to talk to him he just looks at you as if your not even speaking also he spends most of his time at work out back smoking and when he does come in he goes to the restroom and stays in there more then 30 mins when its drivers waiting on a cash drop or us in the front my need him for something its just anything. I have been working here for almost eight months I have never called in I took one day off for my birthday that was in may and there's another girl who just started Jessica and another girl who has been there longer then I both of these girls are my friend but now that Jessica and Matt have gotten to know each other and he likes her he has started to give her all the hours and put me and the girl who started before me three or less days to work now jessica is white and myself and the other girl were both black. I had three days this week to work when I went in yesterday to work he sent me back home and I was not there a hour I'm pissed because at first I didn't want to say anything because.i thought it would affect my hours but now he is really basically taken me off the scheduleand I have never called in or done anything wrong I just don't see what reason he would have to dislike me and try to hurt me the way he is when Jessica calls In a lot and takes off many days he just discriminating against me for no reason and it does no good to talk to him because he so rude and sarcastic he also makes racist comments once I locked my keys in my car and my.step father and one of my co workers husband both black men came out to help me get in well Matt looks outside and laughs then says you would think they'd be faster at that. Just because there black men doesn't mean they know how to break in cars.. I just really need this issue to be handle because he is gettin out of control with the little power that he does have and I feel like as a young woman who is 22 why would this man who does even know me and has never tried ti get to know me have so much hate towards me for no good reason when all I'm tryin to do is work and go to school I never wanted these kind of problems in my job I need my job and I'm trying to make it work please help if you can call me or email me at 478-361-3414. My email is desiraewaters_09@yahoo.com

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  10. I went to papa johns store #4029 yesterday and couldn't believe the service I received. They were having a problem with their system(which I wasn't told in advanced) and they charged my accout 4x. After placing a order I went to an atm and saw that my acct wasnt' right, that's how I found this out. I go back into the store while on the phone with my bank to let them know. My bank credited me back 3 charges. I wait for my food and they ask me for another payment. I told them I not making another payment because I already paid. They tell me it's not showing on their system. I call my bank again on speaker and they say it's paid. They did not want to give me my food. I went back and forth with them for over an hour before they gave me the food (which I think they only did because other customers were telling them that they were wrong). They were telling me to make another payment and bring back a bank statement and they would credit me. I couldn't believe this! I told them "no and I'm not leaving without my food!" If your a business and you know the fault is on your end you don't make the customer pay for your mistake. If anything they should have given me the food and apologized for their systems error. I'm not letting this go!

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  11. I walked into a store in Hampton VA. I was buying some pies for a nearby assisted living facility. It was a walk in/take out order. I pulled out cash. It was clear that I was paying with cash. They wanted my phone number. I refused. Then they wanted my name, my full name. I refused. Since when do I need a phone number and/or full name to buy pizzas with cash? I asked why. The only response was that's how Papa Johns "does it". They would not take my cash without me giving them info they have no right to have. I went to a local place down the street. They were glad to take my cash without my name or phone number.

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  12. I order a pizza from store number 3116 in BX.NY. at 10;p.m.pizza didn't arrive until 11;25, it was the fourth of JULY.When pizza arrived it was very salty,i called and spoke to the manager who was very rude he told me it was to late, no was coming back to pick up the pizza but he can give me a large pizza.I explained to him that i would be losing money and that;s not fair,his respond was take it or leave it.that is very unprofessional.

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    Replies
    1. why would anyone in NYC buy anything except local pie......s oooo very sad..

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  13. A worker at location Pennsylvania avenue south east Washington dc was so rude on the day of July,8,2012 at 6:15 pm she hung up on me talked over me and told me she will spit in my food when I get their . I will NEVER EVER ORDER FROM PAPA JOHN AGAIN I'm highly upset and can't believe they even allow people like her to work for them.

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  14. On July 7th, 2012 I Ordered a large Bacon cheeseburger pizza & cinnamon sticks I was very upset when I got home and my pizza was full of onions that I didn't ask for I couldn't eat it nor my family didn't enjoy it we threw it away if a customer don't ask for something don't put it on there I really threw money away. Not happy.

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  15. I ordered my meal at 11pm 6/29/12 from store #3050 in Inwood, NY, which was already extremely late for me. At 12:16am, the food had not arrived as of yet, so I called the store. The guy said he only had one driver and that there were a lot of orders. I gave him my order number, name and phone number at his request and he said that his driver was actually on his way to my house. At 1am, right as I had called the store to cancel the order, my doorbell rang. The delivery driver gave me the same story, and after giving him $40.00 to pay for the food, I brought everything in. I am highly disgusted and disappointed because one, I waited for over two hours for food. Two, the pizza was cold and three, one of the boxes of chicken wings had been ripped and looked as if it had been tampered with. I will never eat Papa John's again because this is the store that is closest to me and this was the most expensive meal that I've ever paid for... just because the food was inedible after I spent $40.00. I recently moved to this area, and the Papa Johns that I used to purchase from was the greatest. It was so great, that I had other people hooked on their pizza after coming to my house for gatherings. But now, I will never eat at another Papa Johns because of this experience... I don't care where it is. People who know me know I never write complaints, but this is something that has to be put in writing to warn others. If you go to yelp.com, you will see that there are numerous complaints coming in from this store. I've started ordering my food from Dominos. The food is not as good as the Papa Johns I used to eat, but the customer service is EXCELLENT!! As well as their prompt delivery.

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  16. I love Papa Johns. However, after hearing on CNN they are against the national Healthcare Act and it will raise the price of a pizza by 14 cents for their employees' healthcare...this is silly. Employees should have the right to affordable medical care. Furthermore, 14 cents is not going to break the bank for any consumer.

    However, Papa John's support for Mitt Romney, well you lost a customer. Business and politics are not good ingredients in a pizza. Big mistake!

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  17. I have 3 grandchildren that are now covered by health insurance because of Obamacare. I don't like threats! Raise your prices but be sure and raise them even higher to cover the cost of the pizza's that I (and anyone else I can convince) definitely won't ever buy from you again.

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  18. I HAVE BEEN A REGULAR CUSTOMER FOR PAPA JOHN`S HERE IN CLARKSVILLE INDIANA ! BUT I WILL NEVER BUY FROM YOUR BUISNESS AGAIN! I GUESS YOUR 2500.00 PER PIZZA REALLY GOT YOU SOME CLOUT IN THE POLITICAL ARENA ,IN YOUR REPUBILICAN FUND RAISER, SO NOW YOU WANT TO TRY YOUR HAND IN HEALTH CARE DISTRIBUTION FOR YOUNG AND OLD ALIKE ! I HOPE I AM AROUND TO SEE YOUR BUISNESS GO DOWN LIKE YOU SAID YOU CAME UP ! OH YEE OF SHORT MEMORIES ! DANNY

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  19. I just saw your article that you're raising the price of your pizza's because of the new health care law. First of all WHY do you insist on calling it Obama Care? And YOUR raising the price of pissa's only hurts YOUR business. Last I checked, you weren't at the top in pizza sales. YOU should offer your employees health coverage, it's the right thing to do.

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  20. delivery boy: pretty cool
    food & service: very poor, they sent my business the WRONG ORDER and the Manager of Store#1993, BRENDA was rude and did not even seem in the slightest to care about making my order correct. WHAT HAS BECOME OF PAPA JOHNS!!!!???? I HAVE LIVED IN RANCHO CUCAMONGA DAMN NEAR MY WHOLE LIFE and never been treated this badly!!!!!! she didnt remake the items they didn't send ranch for (i payed extra for this rancho 2, which wasnt there) ALSO they sent me some girl named megan's pizza (which was pretty gross btw megan ur not missin out on much, but i was so hungry i still ate half)

    i wasted an hour and a half of my peaceful life stressin about papa johns pizza.

    LONG STUPID STORY LATER -> just goto a different papa johns not the one on foothill blvd very fkn horrible experience with the Manager BRENDA !

    after all that they sent me the ranch i originally ordered, an hour late. and also they sent me the pizza i originally ordered, an hour late. but i have a stomach ache from BRENDA and the first crap the should have shipped to megan!

    '=)

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  21. I ordered a pizza and breadsticks delivery wendsday it was 17 something total, i was charged almost 28 dollars on my debit card. How can i get my money back i called the store down here in Somerset, but they would not give me my money back. How would i go about getting my money back??

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    Replies
    1. Go break a window. Now your loss is their loss.

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    2. did you order online, and call to edit it, because if you do that you need to tell them all the discounts you used, or this will happen..

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  22. i waited fifty four minutes for delivery no wendsday, the delivery boy came to the door and said he had sat in the parking lot for ten minutes cuz he didn't know what apartment it was in. I got the bill on my account and it was ten dollars extra. The delivery boy did not bring a receipt so i have no idea how he got a ten dollar tip unless he wrote it himself. I never signed the receipt giving them permission to take any money out let alone ten extra dollars. I want my money back i do not want to have anything to do with a buisness that does this junk. How would i get my money back

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  23. Today I went to Papa John's in Concord, NC at the Edison Square Location. The entire place smelled like marijuana. The smell was so strong that I had to cover my nose along with other customers!!!! To make matters worse the guy that smelled like marijuana was a MANAGER!!!!
    I actually felt bad for the one female worker that said something to the manager. I will never ever, ever, ever go to this location again. I plan on spreading the word about this incident to my neighbors, friends, and other family members. Also, their Corporate Office will hear from me. Oh did I mention this place is literally just steps away from a school!!!! How sad. I do not want this type of establishment in my community and if i don't do drugs why should I have to be subjected to inhaling it?????????

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  24. Tonight I went to a Papa John's location in Springfield, MO on 1037 South Glenstone avenue. When I went in to purchase and pick up my pizza, I had to wait around five minutes just to have an employee help me. With other people behind me waiting as well, an employee finally came out. With me being first in line, I went up to the counter to tell him the name of my order and pay. Before I could say anything, he said he couldn't help me until another individual got his order taken care of. I waited thinking I accidentally jumped in front another person in line. The shocking thing is the other person wasn't waiting at all. They were standing at the side of the store looking at the menu!!! When they explained that to the employee, the employee still then insisted that everyone wait on that one individual!!! I explained that I had exact change and that I just needed to pick up a pizza. After I payed and left, I called the store location to make a complaint to the manager. When I was able to talk to the manager about the situation I found out the rude employee WAS THE MANAGER!!! When I explained that I felt like myself and the other customers waiting in line were mistreated, he said that "he didn't care". Furthermore, when I explained that I wouldn't be back to his store, he said, "Lady, I don't think you understand-I DON'T CARE". If all Papa John's locations are going to serviced like this, I won't be back, and I'll let all my relatives and friends know about it.

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  25. I purchased a pizza on line and paid online, I ordered 1 large pizza, some breadsticks and a 2 litre of Seirra Mist. My son and his wife were coming over and I asked him to pick it up for me and he did, when he got here there was no soda. I called the papa johns store, which took about 15 rings before a very bored girl pick up the phone so I told her what had happened and she said well why didn't he just take it out of the cooler, it was not her job to make sure that he got it. The girl I spoke to was so ignorant I could not get it accross to her that I am the customer and when someone picks up an order it should be presented to him. She said for me to come and get the soda. The pizza was not good either, didn't even finish it. We live about 16 miles from papa john's it would cost more in gas than th price of the soda.

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  26. Rude people !!!!!

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  27. Stupid comments by your CEO are costing you my business forever. Very bad for your business.

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    Replies
    1. Await my comments and join me in this fight to make Papa John accountable for his words and actions throught a significant loss of revenue.

      John M / Ocala Florida

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  28. My wife has brought home two pizza's almost every week for as long as I can remember, that ends now. Your disregard for your employees and the Affordable Care Act is a horrible thing. By the way do your employees know that while you skimp on their wages and benefits you have no problem flying you bevy of Bimbos around the country. So apparently it does pay to "SUCK".

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  29. I have recently learned that "Papa John" has made some outragous comments and decisions affecting employees that are unbelievable. I want you to know that because of "Papa John's" actions I will no longer buy pizza from this company. In addition, I work in the hotel business and "Papa John's" has a rewards program for employees working the front desk, after 10 referals the desk agent will receive a free pizza for sharing "Papa John's" to guest staying at their hotel. It is my intention to NEVER, NEVER, NEVER tell another guest staying with us to order anything from Papa John's and have removed all the brochures, business cards, menu's and their listing in our guest services directory. His decision to punish his staff over an outcome of an election is just unnaceptable.

    It is now my personal goal to contact every hotel in Florida alerting the desk agents to boycott any and all referals to Papa John's and the reasons supporting this boycott.

    Papa John's will loose my business, business of others, and business from the guest staying with us and numerous other properties because of his actions. Just as Papa John has picked this battle, I have choosen to pick the battle of starting a statewide boycott from all hotel referals and think this will be a campain in which will result in significant loss of sales for Papa John's.

    I have already contacted over 100 hotels and got the support of this boycott from about 60% of those I've contacted. This is a promising percentage in support of this boycott. The battle has been waged and now myself and the thousands I intend on contacting will ban together to hinder the sales in the State of Florida and perhaps nationally once this boycott becomes stronger and people see Papa John for the type of person he is by his words and actions. Many will align with me in this battle.

    Respectfully,


    John M / Ocala Florida

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    Replies
    1. that's a bunch of bull Papa john is not the issue here It's the health care bill that was shoved down are throats by Obama Pelosi and Reed.

      You want to blame it on an election thats the BS I cant take. You haven't seen anything yet wait till that plan comes into effect. It will effect our wallets as well as our health care system. It will move us closer and closer to mediocracy. You want to boycott Papa John and give a BIG pass to the politicians that have allowed this fiasco to happen in the first place. Your disgusting thinking makes me wonder about our country and the people in it.
      Why don't you take that animosity and use it toward something productive like a new Pizza chain with you and all your employees with health care. You might have another point of view if you were a leader running a successful business and someone who trying to have their business survive in this economy. NO you'd rather have 1/2 them out of job and the other half that remain with health insurance.

      One word for you Loser

      Delete
  30. Now that Papa John's has shown that they are political puppets of the right they will never get another order from me. To deny people wages in order to make a political statment is simply wrong.

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  31. Give your employees health care. Just like all Americans, they deserve it.
    Until you quit your whining and give them health care, I will no longer patronize your establishment.

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  32. I ordered my last Papa John's pizza Friday night --- before I heard the news about the owner's political comments. What a fool! I am going to pass this to my entire email list --- post of Facebook.

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  33. Was a sometimes Papa Johns customer. Never again. Why you say? Because using the excuse that a majority of your fellow citizens are wrong and your right is about as stupid as it gets. Then using that as an excuse to punish your employes is not only stupid but....criminal stupidity.


    Former customer in PA

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  34. 3029 Stores? How much profit do you need to maintain your lifestyle. Because you plan to charge more for pizza because poor baby has to make health care available to his underpaid employees, I will no longer buy your products.

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    1. No one ever asks Obama about his lifestyle and Obama has never created a job that did not take taxes from someone to pay their salary.

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    2. and mitt has created thousands of jobs BY EXPORTING LABOR TO CHINA AND CLOSING BUSINESS'S HERE IN USA.

      I HOPE YOUR JOB IS NEXT.

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  35. Ya lol can not get insurance for your employes, but your giving away 2 million pizza mmm this company and john is really in left field someplace lol.

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  36. Take the money from those 2 million pizzas you give away for free and put it towards healthcare for your "Loyal" employees.
    They have families to support and take care of. Everyone needs health benefits. You are so immature to take your feelings out on your employees and cut back their hours because Obama won the election. We used to order pizza from you practically every week like clockwork. This household is a Papa John's FREE zone now. NO Papa Johns in this household. You are not a man........you are a coward. By the way.....we live right behind your corporate headquarters. You spent a lot of money there too.

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  37. There are several Papa John's in my area and until they rethink their position on health care for their employees and stop throwing them under the bus I will be taking my business elsewhere and encourage all of the people I know to do the same. Shame on you for sacrificing their livelihoods for your political beliefs, you are not a business I will support. Total abuse of power!

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    Replies
    1. NotDependentonObamaNovember 16, 2012 at 8:48 AM

      You libs are not going to have any restaurants left to go to! LOL Oh, wait you can still go to those place that let you pay what you feel is the right price. Those places work great....Sarcasm....

      Delete
  38. I ordered a pizza on-line (Tues) after the game on Monday to get the special. I ordered it at 4:36 to be delivered at 6:00. (1 1/2 hrs should be enough lead time?) When I called at 6:15 the "person" on the other line said, "oh, it is in the oven now". I asked when it would be delivered and she said she did not know. "We only have Three drivers" It arrived shortly before 7:00 pm and was cold. Apparently, even though I thought I ordered by credit card, it said cash but by then the driver was on the phone and someone told him "to just give it to us". We order almost every week, have had a few issues in the past (never complained except to the store)as well but this was uncalled for. The driver was pleasant as he has been here several times before but it was not his fault. He said when he arrived at 5:00 that there was a big order and that took precident to everything else. So, may be on the search for a new pizza place!!

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  39. Erie PA
    I ordered two pizzas from the PPJ at 3870 peach street (that i have bee gong to for years) they were doughy, so much they were inedible. I called and asked if i could switch them out for two cooked pizzas. Until today i have Never had a problem with them. I took them up and the manager said if these arent to my liking to order "well done" pizza next time i order... I informed him u was unaware i had to order well done to get a completely baked pizza.
    I got the pizzas home, not only were they just as raw, they were sitting in a puddle of grease. i called the manager and asked what they were doing different. He said they just had a corporate visit 3 hours prior ad they told them they were rolling the dough with the needle roller thing too much and they need to do it less.....
    Good excuse eh?
    I told him after going to his store for years, i will not be back. He never tryed to make it right, refund my 23 dollars, or just plainly make me two BAKED pizzas....
    Thank you papa john, i will Not be back.
    3870 Peach St

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  40. Attention Corporate Offices:
    One of the employees at the 28600 US Highway 98, Daphne, AL 36526 store near Hwy 98 and No. Main was smoking Marijuana in front of the store when I drove up last week, she reeked of it, and her eyes were red when she helped me, her name tag said Melody and she was obviously high. This isn't the first time I've noticed her red eyed and oblivious when she was helping me with my order, I wish you corporate folks would take care of matters like these, I really like Papa John's, but I don't appreciate your employees blatant drug use. Please do something, don't you drug test? Until I notice this particular person Melody gone, I won't be doing any more pick ups from the Daphne location. I may have to look for another Pizza restaurant, but I'd rather not. Thank you, Concerned Customer

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  41. Dear papa John I am so pissed about a order I made to day at 9:00 I didn't revive my pizza till 11:00 I will post the rest of my complaint tomarrow to upset right now Ashley

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  42. My car was sitting at a mechanics garage when along came someone with a flyer for Papa Johns. It then rained and I had to take a razor blade to scrape the flyer off my windshield because it stuck like glue. Needless to say I WILL NOT be going to Papa Johns again and I hate to give them up because I like there pizza BUT the flyer was not worth the scratches I got on my windshield!

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  43. This evening I ordered a pizza from the Wooster,Ohio store. I was told that it would be ready for pick-up in 35 minutes. When I got there, I was told that it would be ready in 7 to 8 minutes. I waited, after 25 minutes,I asked if it my pizza was ready yet. I was told it would be another 5 minutes. Finally 40 minutes after arriving, I got my pizza. What a shock!! The sausage was either spicey or sweet. No consistancy. The sauce was runny and blah. Some of the onions and green peppers wre cooked and some were raw and very crunchy. The crust was thin in some places and thick inothers. It was NOT the pizza that I have come to know and crave. If this is better pizza then lord help us. If you truly stand behind your product, then I hope I hear back from you. If not, then it tells me everything I need to know.

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  44. Anonymous July 29,I order a pizsa, from Papa john from the Columbus,Ga area Busta Vista.rd the meaning rudes manager i talk to i told him i recieve a two pizza an thin chrust was good and i put the pizza in every one plate to eat Ieat last an were hungry after church an thinking the pizza was fine an ibit in it an i say the pizza dough taste uncooked again so i did not eat any of the regular pizza any more my stomach start feeling bad i could not believe this the second time they uncooked my pizza still hungry call to the the manager he bossy telling us what to do go an count the pizza then going to say this ant the first time you complain abut a pizza you just want a free pizza i paid $28. DOLLAR an disafily i been a caustomeer every since they use to have a resturant here now just a pick up more than 25 yrs ago an i have the right to complain if it not right fix it i cook to maybe his oven something wrong with it an to cheap to fix it any way he was so rude an he wanted to give me a small an be done with it i say no i want what i order an he push me to my limited i call back an he was still rude i came up there later in the evening they said he was not there then one overweight lady said he talk to her i remember he ant going to exchange that an the other manager came up an start acting courtesy an start acting like he going to fix it then they went back in the back the manager hiding back there telling them what to say no he not going to exchange nothing an i can no longer come to his store or order anything for them there was just one black girl she said mam i am sorry about your pizza i next thing i know it me an my daughther was giggle at cause that refuse to treat me right an i was totally in shock i ask for my box back an i left he tore off what was on one of the box that had the pizza still in it an i wanted my money back caustomer was in there while they was been rude they did not care.they try to huminlate me i have to admit i was mad i had 6, people trying to feed an i still had to fix my family something else after i bought this pizza in church allday that evening dealing with the devils after church as the saying go (God dont like ugly ) an everyone of them has to meet there maker one day we all do including me i treat people right an been a good caustomer an sent them business for years no more. I use to send pople ther military people ther an people in the community we may order 20, pizza in the community often not anymore papa john i call one other business, compare him to this man he told me i am sorry about your experience i will make you a happy caustomer an would have check the oven he said if i was in his area, he would send me a pizsza out an when i am ready to make up for that pizza he would treat me right i know there is good management an there is lozy management an if you dont have caustomer service traing and respect for the people that been faithful giving bussines to you for over 20 yr an more something wrong with you well, military , schools, church family can say so lone PAPA John, ON BUSTA VISTA RD.

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  45. Pappa johns in lisle ill employees not washing their
    Hands grossn discussing

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    Replies
    1. there's a sink right next to the make line

      Delete
  46. Hi, I work at a Papa Johns and recently I took a 7 hour shift, with no breaks.
    Even when i tried to go to the bathroom it was difficult.

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  47. I place an order today for two pizza and a soda the order came to $27.00 and then I used the flyer code half off so my total was $13.50 when I got there the girl said I place and order for buy one get one and I told her I didn't place and order for buy one get one so she proceed to print me a receipt for buy one get one and it came out to $12.75 so then I said to her so if I was getting a buy one get one why does my receipt say $13.50 she said I don't know but if I wanted my soda I would have to pay $2.50 for it doesn't make sense to me pay again. The one reason I am letting you know about this because you are running the special all week and the employee need to know what special are running so their is not a lot of customer, having a problem with this. My customer number is #484938 and my phone number is 302-478-4952 my phone number has change also I think the girl rung up the wrong code so that where the problem came in, where is my left over money going just a thought.

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  48. Two and a half hours for a pizza.

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  49. I have been calling cooperate because I worked at a papa john in clinton md. I know for a fact they smoke weed on the job. The manager Steven willis fire people without even following tje right way to do it. He yells and he don't know how to talk to anybody. I left them voice messages and he still hasn't told me. Its ok I am getting my lawyers involve. MAURICE GREEN AND STEVEN WILLS GET PAID AND STEVEN WILLS THE GM DOES NOTHING BUT SIT ON HIS BUTT AND FALLS ASLEEP AT WORK. THEY SMOKE WEED AND HE KNOWS AND LET THEM DO IT. GET SOMEBODY IN THERE WHO KNOW HOW TO MANAGE THE STORE OR I WILL KEEP COMPLAINING AND BRING PEOPLE IN THAT CAN GET THE JOB DONE.

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  50. Ok Albany GA folks.. If you order pizza from PAPA JOHNS ON WESTOVER RD PLEASE LISTEN UP-- If you order delivery please request that you REQUEST THE DRIVER NOT be the EMOTIONALLY UNSTABLE drugged out looking white guy driving the 4door red car (a Nissan I think). I had verbal altercation with this psycho right in the papa johns parking lot after he almost backed into me. He was in uniform and on the clock when he left his vehicle and came up to my truck acting crazy, with Mason in the back seat. Terry, the manager on duty was not concerned with this incident and clearly has no interest or ability in handling this guys outbursts. He should not be allowed to go to peoples homes under the pretense that papa johns has somehow determined him safe to do so. I have filed a formal complaint with their corporate office and have no doubt that the papa johns corp and the owner of this location will take this as seriously as the store manager should have. I will never do business there again but if you do keep this bs in mind please. I'm still thinking about filing am incident report with APD. He approached my car, and screamed into my window and when he did I got my taser out of my purse and thought I may have to defend myself. I remained in my vehicle and rolled up my window due to the fact that my three year old was strapped into the back seat. If not I'm sure things would have escalated before the police arrived. I dialed 91 and he got into his car and left.

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  51. Customer ID: 29734453
    Online Order Number: 282112864
    Order Type: Delivery
    Method of Payment: CASH
    Estimated Ready Time: 30 - 40 minutes


    Restaurant:


    Papa John's # 989
    822C S MAIN ST
    KERNERSVILLE, NC
    27284
    (336)992-0999

    and again they can not find my house... all the way from right next door... tonight I spoke to the driver 4 times, he was at a different neighbors house each time... even when asked "do you see the red roof house?" "yes" im behind it.... same driveway.... so again I am done with papa johns, here at home, from work, and from everyone else I can stop from ordering... at least this time the driver did not give up, last time I called 2hrs after my order, and the manager said she couldn't find your house.... and never thought to call or anything... "papa, you grew to fast and your customer service has fallen" how about getting these drivers an OLD PAPER MAP.... instead of the idiot box gps. thanks for disappointing me yet again Pete M

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  52. Just want to say papa johns is not a company you want to work for there general manager and there district managers all treat you like crap and don't do there jobs they let there employees and general manager get away with doing drugs and so much more and I'm tired of being treated like crap

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  53. I have the worst experince at the pappa Johns location on old spanish trail in Houston, Tx has poor service, they dont put enough topping on their pizza's really, i have left several message with the service line and i have yet to hear back from them very unproffesional

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  54. I went to papa johns on west walnut street johnson city , TN. There is a sandwhich shop beside of papa johns. I called in an order at the sandwich shop and was going to order a chocolate chip pizza for people from papa johns. There was a sign that states parking for papa johns only, otheres will be towed. I parked right in front of the sign, because i was going in to papa johns after i picked up my sandwhich from the shop. I parked right in front of the sign. I came out of the shop in approximately 5-10 minutes. My car was gone. The tow truck no where in site. I went to papa johns , and the manager immediately called the number to the tow truck . I spent 150$ in cash for the towing of my car. The manager stood there by the window calling the tow truck on people. Its weird the tow truck's fee changed once i asked for a receipt. Then it gets worse : the distric manager called me. I just received a phone call from the distric manager. Thank you for calling me back in a timely manner. However the distric manager would not allow me to speak and share my horrible experience with this store. All she kepy on saying was there is a sign that states vehicles will be towed. HOwever i was not arguing that there was not a sign. I was trying to say that i was getting a dessert pizza , i parked right in front of the sign. Why would i do that if i wasnt going into papa johns? So all the phone call did from the distric manager was prove to me that your managers are incompitent, not willing to listen to customer complaints, and wanting to make certain she is in the right. This is not good customer service. She interupted me and told me to let her finish speaking. Is this the way you would like to be treated? Also she said " well thats what you are saying you did." Speaking about me getting a dessert pizza. I said " now you are calling me a liar?" Why would i park in front of the sign if i was not going into papa johns???? I will never step foot in a papa johns. I will be sure to let everyone at work , school, facebook, twiiter, about how i was treated at this papa johns. I completely understand why the place did not have a line. Unfortunately if customer service is presented in this manner from your distric manager , the store will stay that way. She was very disrespectful and had an attitude to her tone of voice when i returned her call. She was not willing to listen fairly and to my side of the story. All she kept on saying was " there is a sign and thats for papa johns customers" I said i would have been a customer , if my car had not been towed. She respnded with , you were in there long enough to have a tow truck come. No, Your employees are montioring the parking lot , i had a to go bag in my hand. I had to pay 150$ because i did not get to papa johns quick enough to get my chocolate chip pizza. The distric manager does not even want to apologize. Thats the worst management i have ever had an experience with. The distric manager just wanted to say there was a sign. OK, i am not arguing this. DO NOT HAVE THAT DISTRIC MANAGER CALL ME AGAIN UNLESS SHE APOLOGIZES FOR BEING RUDE. IF you would like to solve this issue , have someone with manners and intelligence call me and discuss this with me. It is not an intelligent conversation for someone to say " theres a sign" and tell me the size of it. I know what the sign looked like i parked in front of it!!!!

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