Worst customer service ever! Call to ask a question or to receive information & you get a rude woman who treats you like your a 2 year old. Never in my life have I been treated this way.
They refuse to let you speak with live person. What kind of company is Menards?
Yea - me either, I guess I'll have to return my fridge, and all my cabinets and the warped countertop they sold me.
My name is Roy Hannon I have the misfortune in having to deal with the East side store in Green Bay Wisconsin. I ordered a new garage door from them. I had my wife and even ran into my parents while I was there. I called my 22 year old son that was at my house and had him re measure the door just to make sure I had the right size. I ordered a 9X7 (standard size garage door) and had all of these people there with me, yet the woman ordered a 8X7 door. I picked it up then later to find out it was the wrong size, so I called the store and talked to the same person I ordered it from. She stated she has been working there for 12 years, she never makes mistakes. I asked to talk with the store manager, she refused to let me talk to him, she said I have to talk to him first. She called me back to tell me if I wanted the right size they were going to charge me a 50 PERCENT, A 50 PERCENT restock fee. What kind of company is this, my goodness, the money stores don’t rip you off this bad. Their people never make mistakes. I learned my lesson. I will never purchase anything ever again from this company
I wonder if Mr. Menard is aware of these complaints? If so I would think he would want his culture in every store corrected. Just left the store in Waukesha. Drove directly across the street to Home Depot. They took care of my request and I was out the door in under 15 minutes. Very simple concept. Treat people in the manner you would like to be treated.
I am not sure where you people live and your lifestyle, but seems to me you should treat the customer service with respect, the same that you expect. Most times you treat people with respect, it will be returned .I have found in life, you do not always get your way, grow up. Doug Duysen
I just made a purchase over $1000. There were special order elements on it. After ten days I contacted store 3179 in Lincoln, Nebraska. The order was never placed. The store manager stated that it was a new employee and he made a mistake. They stated that they would resubmit my order but it would be another ten days out. This placed me at a huge problem to get the project done in time. The store manager did not seem to care that I was put out or inconvenienced. There is absolutely NO ONE to speak live to about an issue or problem. I will make sure that I tell all of my family, friends, and coworkers NOT TO SHOP AT MENARDS ever again. In customer service, if you don't give good service, you won't have customers.
I WILL BE REXAMINING MY RELATIONSHIP WITH LOWES AND HOME DEPOT / THEY SUFFERED THE SAME BUSINESS CULTURE A FEW YEARS AGO - UNTIL THEY SUFFERED LOSSES AND THE CEO'S WERE FIREDHOME DEPOT'S CEO NOW TAKES THESE ISSUES SERIOUSLY AND EVEN REACHES OUT TO CUSTOMERS ( BIG TURN AROUND)BATTLE CREEK, MI STORE IS GOING DOWN HILL (SNOTTY MANAGEMENT) THEY DON'T CARE IF YOU ARE A GOOD CUSTOMER $ OR NOT (WORKERS ARE STILL GREAT) MANAGEMENT IS THE PROBLEMJUST NEED TO TAKE YOUR BUSINESS ELSEWHERE
In my opinion, Menards does not treat their employees well which is probably why we all experience the poor service at most of their stores. Store employees treat the customers in the same manner they are treated and respected. For example the salaries are hardly above minimum wage. I also know of a situation where a college student was given a leave of absence for an Internship but when she went back to Menards she was told her job was no longer available. Another situation is when a male employee was off for hernia surgery his job was not available anymore when he recovered. Yet another situation is of a women employee experienced a house fire she was told she would be written up after she requested a few weeks off to clean up and regroup after her tragedy. My response is to consider what these employees must be going through working for Menards and be considerate of their struggle working in such an environment.
Menard's has been a long time destination of mine to fulfill my everyday home and lawn maintenance needs for the past 30 years; in part as a product of Builders Square closing and location closer than Home Depot. Service when a new store opens is typically top notch but lessens over time to average. Buyer beware on products as some are inferior, however, you get what you pay for. Menards policies are sometimes a detriment. Purchased a $80 item 5 days ago and paid by check. Exchanged product this morning with a $32 credit due. Would not refund cash as Menards has 7 day policy to ensure check clears. I was able to demonstrate my via on line banking on smart phone that check already cleared. Menards clearly makes it difficult to do business with them. I will be making the longer drive to Lowe's and Home Depot in the future.....
I was just at the Springfield Il. store and they wouldn't take my check because it wasdeclined be Certegy. I called certergy and they told me there is no problem with myinformation they should have reran it that It was probably caused by a connectivity problem.The acting manager refused and was very rude and should not be in customer service. They need a little more training in this area I do believe!!!!
Same here. I bought a hose reel and it doesn't work after only 5 months of use. They will take it back but will only give a store credit. why the hell would I want to buy something else from Menards. Bad customer service = bad company. Steer clear and go to Home Depot.
I purchased over $2000.00 of the Ultra deck composite material. It was defective and after 2 weeks the deck began to blister and bubble. It has been impossible to reach anyone at the guest services center to have a conversation. They completely avoid any conflict what so ever. I am stuck with faulty deck material and no one at the Menards that is willing to help.Do not make any large purchases at Menards that may require any attention following the sale.
I must deal with very good Menards stores, as I am able to get things resolved very easily at the Moline, IL and Sterling, IL stores. People do make mistakes and I just experienced one in Sterling. My son drove 60 miles to pick up a skid of retaining wall blocks and the yard sent the wrong blocks with him. I had prepaid for them over the phone. I called the manager and he quickly arranged for the correct blocks to be shipped to me at no charge and the driver picked up the incorrect blocks. Anyone who deals with Menards knows the rules - they do not give cash for returns. If you are new to Menards this would catch you off guard. Prices are good, but you do have to look at everything you pick up. Quality isn't always the best for all building materials, but for the most part everything is good. We have purchased kitchen cabinets, countertops, garage doors, French doors, light fixtures, plumbing materials, flooring, composite decking, paint, etc. in the last two years. I take the time to look over what I am purchasing. My sincerest thanks to all those at the Menards in Moline, IL and Sterling, IL.
The recent discrimination case settlement, with no admission of doing anything wrong, solidifies my decision to stop shopping at Menards. I have previously noticed the absence of minority employees in so many of the stores in Minnesota. I will start to save big money in other stores! I will discontinue my shopping at Menards until I hear of changes in the hiring and promotional practices.
You seem kind of ignorant. Must be racist.
I asked for a live person at Corporate and they refused,told me to email my complaints in writing. I CAN NOT BELIEVE A LARGE COMPANY LIKE MENARDS IS SO UNPROFESSIONAL AND RUDE.
If you ACTUALLY look menards there is quite a large minority of workers at menards......
It is against the law to not have people of color in business. This sad but true. The best person for the job is not always the best person for the job, people of color come 1st. So why should some people of color go and get a degree to better them self when things are just handed to them. racism will never end until people of color let it end and if you think im white you are wrong....im a proud black man!
Thank-you proud black man. It really depends on which area you shop in. I am white but don't even look at people for what color they look like or what languge they speak in. It is their character, good or evil that matters and I wonder if Menards has been infiltrated by evil in their admin.
Roy Hannon I live in Clyde< Ohio and I bought my garage door too in the Sandusky store they told me the same thing that I gave them the wrong measurements then they told me to sign the return paper then I ask what I am signing they told me that I returned it for a refund don't read very well so I trusted them to do the right thing but they lied this is why I filed a big lawsuit guest them so everyone needs to file suit against them and then maybe they will read these complaints
bought a brand new snow blower and the first snow, does not work. called Menards and was told its not there problem, send it to the repair service. I was a BIG TIME Menards guy.....Never again. They are the worst customer service I have ever delt with.
It depends on when you bought it. Within 30 days of purchase with a receipt, you could have returned it. After that, big products like that have an extended warranty plan offered by the company, not the store. So I can see why they would say that. I'm assuming you rephrased a lot, as well.
Your reply implies you are a manager for Menard's. You still do not have the proper response. Be nice! It is very easy!!
Actually, the extended protection plans are offered by the company so if anything goes wrong with the product in the time period the EPP gives you, you're able to bring it back to the store and get it replaced, no questions asked but you have to purchase the EPP in order for it to be valid... At least that's what I was suppose to tell people when I was employed by the joke of a company. I have never been treated so horrible at a place of employment like I was at menards... They are not accommodating at all to one with medical issues either! I used to like menards until I was employed by them and saw what jokes they are! I will never shop there again and I will spread the word how horrible they are to their employees!
I purchased a tiller from Menards. I used it for less then an hour when it died so I packed it all back in the original packaging and took it back to the store where I was informed that gas items cannot be returned. They have to go through a local repair shop contracted by Menards. No problem. Get it fixed and and I am back in the gardening game. Until the local shop tells me that they are backed up for a minimum of 3 weeks before they can even look at it. After that it would take time to order parts or do the paperwork to replace the unit. 5 weeks from now what use will I have for a tiller when planting season is long past. Hundreds of dollars spent for an hour of use. What a waste of money and of a store.
The worst customer services ever!!!! I was told I had to go to the lumber dock to return a toliet. Once I left the lumber yard they had to search my car as if I had stole something. No sign posted they will have to search your car once you leave the lumber yard. Why?.
Because the lumber yard is a HIGH THEFT place. It's common. People will get a picking ticket, pay for it at the register, drive to the lumber yard to pick it up. They have to make sure they don't steal more than they paid for. Or they will leave a cart full of items in the Garden Center, not pay for it, drive to the lumber yard and put all the items in their car.
THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.
the first guy responding sounds like he is a menards business man. it sounde like the why was for the lack of a sign about vehicle searching, not why they search.
We just bought an LTV in ND near the state capital and after the 1st day heard horrible squealing when turning right so stopped immediately Have always been taught to break vehicles in slowly after checking 1st week elements Called 800 number that was provided on vehicle for problems and was told no longer was working with Mennards Called to speak to store manager got garden manager and was told could not return because had gas and oil was in it but it was DELIVERED with gas and oil. After further questioning, my husband was asked if he drove it around the store before buying it. This option was never mentioned when considering the purchase. When asked about service it was stated -no problem especially in the 1st 30 days. Is everyone getting a clear picture of a $3500.00 purchase plus tax and delivery After reading comments I am not hopeful of support but do know Mennards is the big loser since we are building a new home this year. Lowe s will be the recipient of a lot of business because of their stupidity I suggest that all dissatisfied customers call their State Attorney General . People only do what they are ALLOWED to do.
worst customer service ever, and when asked where a specific item is they told me I was crazy and didnt know what I was talking about. finally when I did find the item they claimed they didnt have I asked for a price check and he ripped the bag of sand so hard out of my cart it knocked my 1 year over. I will say IM NEVER going back ever!!!!
Recently purchased outdoor cushions. Inventory was low at 1 store....the sales person found more at the Naperville,ILstore. When I got there, Virginia said no one had called to check on inventory yet. However, Virginia.....scoped the upstairs and delivery area until she located the 2 I needed. It was later that I realized I was at the Plainfield store. Hats off to Virginia for all of her relentless help in locating my cushions. The store was very busy and many people wanted Virginia...I see why. Great employee, great service, great price.
Beware of their contractors that deliver.
I agree! Just bought a washer from Menard's in Lincoln, NE last week. Delivery guy had only been on the job 2 weeks. Showed up without a single tool! Couldn't shut water valve off with bare hands so he left. It was 2 days later when he came back to finish the job. Still no tools. The manager at the store said they aren't required to have tools. We live in a 2-story apt and our maintenance technician is the one who finally got new washer hooked up for us. No apology from Menard's for the delay, inconvenience, or the way this impacted our family. No more of our dollars will be spent at Menard's!
Horrible customer service. bought a tiller and put gas in it. Went to start if for the first time. The rope didn't work. Brought it back and they refused to replace it since I had put gas in it. I explained that I just bought it and it doesn't work. The manager in Elkhorn,Nebraska said there was nothing he could do. Worst treatment ever from a home improvement store.
Advertisement fraud all the time on items at Menard's ADVERTING ITEMS THEY DO NOT HAVE, ADVERTISING THESE ITEMS IN STOCK AT THE STORE YOU ARE GOING TO. When you get there they tell you it's discontinued sold out and refuse to make good of the item, even after you make them bring it up on websight and its still available at that price for weeks.Seems like fraud to me, the store blames Corporate, Corporate refuses to speak with you on phone.
I bought a washer/dryer from Menard's in Sidney, OH and the dryer was damaged upon delivery so the delivery guy tells me it's damaged and asks if I want it? Told him no I didn't pay for a damaged/broken new dryer. Said the Delivery Coordinator was looking for a replacement but found out this unit was discontinued and they said I could get a refund. Told him I don't want a refund I was a new dryer and if this model was discontinued then I want the new model that took its place....of course nothing took its place!!! Told him then I want another unit comparable to what I bought @ no extra charge and they said they can't do that......I can "buy" another one but would have to pay the difference....After arguing with the G.M. for 20 minutes I finally told him I would figure out what I wanted and will call back. I want to talk to someone from the Corporate office!!!!
Worst customer service ever! Call to ask a question or to receive information & you get a rude woman who treats you like your a 2 year old.
I bught a new mower with extended protection plan, and I used it 6 times and it would not start. so i was told to take it in and i did knowing that this mower was running rich and the carb needed to be ujusted, (spark plug was gummed up). they told me to take in to a place and i did this place changes spark plug and calls me that it is done and i ow them $32. i could of done this, but if a spark plug is bad after 6 hours of running somethig is wrong, so i call Menards and thay tell me that this place that i took my mower do,s not servise ther mowers then y would tell me to take there when i called with this problem and now i have to pay for somthing that was nothing but a quick fix. this was in Manitowoc WI, think twice before buying, me on other hand I sould of gotten the mower a Fleet Farm.
You all should come to the wyoming store in MI we have the best customer service and will treat u the way u deserve we love people and are there to serve u. :) sorry for all your troubles not all menards are bad.
Discrimination seems to follow suit in all locations. The Fox Lake, Illinois area is just as bad. Rude, watched and picked on your way out because we are hispanic. So sad that this continues to be an issue in a big corporate retail establishment like Menards. What is management doing to stop this? Nothing at all...
I hope someone from corporate reads these reviews... something clearly needs to be done nation wide.
Worst customer service ever. Do not try to contact a ROY vie E- Mail. Once he has responded to you he will not respond to you any more. I E-Mailed the company asking to speak to a supervisor NO RESPONSE. ROY must be their only customer service rep. or the whole company does'nt care.
Menards is a fraud. I returned some products without a receipt the supervisor was there approved it with no problem. Two days later went to use the credit they froze it when I call corporate they say they need info to look up the receipt, 2 months they can't find the receipt won't give my product back or credit. Refuse to let speak to a supervisor or manager. Keep asking for more info if I had the receipt I would of got cash back then. Very rude never return phone calls. I just want my product back, but guess the company needs money so they rip their customers off, they give me my product or credit. My company does business with Home Depot and Lowes now. Horrible Customer Service
Dude, you can print your receipt at most stores.
Make a copy yourself. Works everytime
sounds like you should take them to small claims court, there is no question they stole from you. you should get your item back or the credit. i would be very angry.
I will NEVER purchase another item from menards. We spent alot of cash just to be aggrevated. 1st they didn't ring up 2 items & a delivery chg then didn't bother calling us about it then I had to pay more for the items & delivery(ok understandable) but then they are suppose to deliver between 12 & 6 pm guess what showed up at 10 am nope no one home. Suppose to call before leaving the yard guess what no call. If items are missing won't be there to chk be4 driver leaves. If u want better ervice go to Lowes. I knw I will be.
Oh yeah do call corprate there is no one u can actually talk to. And on top of that the women that answers the phone sound like she is as old as dirt and not guest friendly
ouch...never realized all this was going on at menards...i just wanted to bring back my receipt for a patio table that i had purchased on sale that now is half off...i was told i must drag table back and repurchase...it is ridiculous:) not customer service friendly...guess we all need to become home depot and lowes shoppers...have to get them where it hurts...their pockets:)
I am an employee at Menards Hillside, IL (the store is closing).. I have to say that I have never encountered a guest who was disppointed with my service. I apologize to you all for the bad service.
I worked for the Holland, MI and Valparaiso, IN for 9 years total (although I don't anymore). And most people who have complaints like this are not telling the whole story. About 99% of these problems are actually because the guest has done something wrong, and not the store. I've seen some pretty sketchy things that people have done to try to screw the company over...