LA Fitness Corporate Office Headquarters HQ

427 comments
LA Fitness Corporate Office Headquarters HQ
Address:
2600 Michelson Drive #300
Irvine, California, 92612-6536
Corporate Phone Number: 1-909-392-1063
or 1-949-255-7200 and press #5
Fax Number: n/a
Email Address: [email protected]
Stock Symbol: Private Company

La Fitness is a California based chain of gyms and workout centers. La Fitness has locations in most US States. LA Fitness has purchased their former competition, Ballys Fitness.

LA Fitness toll-free customer service number is 1-800-600-2540. The company does encourage users to use their technical support system and help forums on their website.



LA Fitness Corporate Offices
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427 comments:

  1. This 972 number directs you to a club in Texas not the corporate HQ office.

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    1. LA Fitness in Fort Myers FL is the worst gym on the planet -period!! The mental midget running the place is an absolute idiot! It’s southwest FLA. and its hot and humid here the majority of the year. The spin room A/C has been out for weeks now! It breaks every summer and idiots can never fix it- totally unacceptable for a business which clients pay monthly dues. The stupid pencil neck that runs the joint won’t even let us have a fan in the room for Christ sake! Bathrooms are filthy, smell like total ass and the clock in the sauna of a spin room stopped working. Large groups work out in the AM and need to get to work on time, hey there’s simple concept. The clock was reported last week, probably a dead triple AAA battery, easy fix you think, and nope, they just remove the clock! Total lunacy!!!

      There’s a large group who has had enough and will be moving to another gym! Enough is enough with this place!

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    2. Sorry but, I have to disagree with comment published Aug. 14, 2012. You cannot have the worst LA Fitness gym on the planet... I DO! LA Fitness bought, Lifestyle Family Fitness, in Naples, FL on Golden Gate Blvd. and the ruined it. THE A/C HAS BEEN BROKEN IN THE CLASSROOM FOR A LOOONG TIME HERE TOO! They got rid of most of the friendly employees and their Les Mills classes and all of the certified trainers for them. Now, their classes are AWFUL. Everybody is jumping ship.

      The only good thing left about that gym is their Zumba program

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    3. Beware of any members with addons, I recently have some charges for a personal trainer from one of my add-on members without my concent. LA Fitness now claims that they are authorized. Read on EFT/CC REQUEST section 5. In which clearly states that they will not charge unless the primary instruct to do so. LA Fitness is now playing dumb and want to steal my money. This is a total rip-off

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    4. I go to West Miami LA Fitneess, this WAS a brand new Gym. I have pictures, all the equipment is dirtty, rusted, batroom mold, 2 of the 3 urinals are out. The door for the sauna has not closed properly for 1 year, the place is full at all hrs so its not lack of funds. To use the weight equip. you always have to wait.

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    5. What shocks me is that not one of these comments are positive! Get a clue LA Fitness its time to restructure your investment.

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    6. I've been a member for 2 years and tried to make an online prepayment. The payment did not go through and I recieved a system error message from the L.A. Fitness website. I called the gym to see what was going on and they said my card had been rejected. I checked my balance online (knowing that they were wrong) only to find out that the monthly fee was taken out four times!! My bank can not do any thing because the charges are pending and have been this way for a week. So, not only did I not get to pre-pay on my account, my credit card balance is being held in limbo because L.A. Fitness refuses to do anything about the situation.

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    7. Well LA Fitness just purchase Urban Active gyms in Columbus Ohio about a month or so ago. Now all urinals in the mens locker room has been broken for weeks and the place looks terrible. Sounds like we need to look for an alternative to LA Fitness. Lifetime is an awesome gym here in Ohio.

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    8. You have got to wake up and pay attention to this business. I read with interest some of the criticisms of your clubs throughout the US and there are common themes. Whether its cleanliness, a simple fix of a clock not working, billing issues, or heat / AC problems. These criticisms could not be better stated if I sat here and penned them as I’ve experienced with the operation in South Windsor. It is filthy and frankly not sanitary. When the soap dispensers in the men’s locker room go empty, if even for one hour, no one can properly clean themselves. Additionally, there is a chronic lack of paper towels and the chronic loss of hot water. The hot water is out again and if this is a sequel to the last, recent episode it will take a week to repair. We’re talking HOT water in the middle of winter on the East coast! Three weeks to change a clock battery…ridiculous, but benign. Hot water…seriously.

      I attend, every day, your club in South Windsor, CT and have personally witnessed the meteoric rise in club members and I am now witnessing the precipitous loss of many familiar faces as they abandon your club. It’s sad and disturbing, since ostensibly your corporation is oblivious to obvious. Someone in your group has lost focus or somehow contaminated your corporate fiber. Whatever it is, you should figure out, it will cripple if not close your company.

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    9. Don't waste your money in this club. Joined a new club in Windermere,fl. The signed up the whole family. 5 people and paid extra for our son to bring a friend. My son brought his girl friend and was giving her advice on her work out and he was acused of training her and was threatend by the training director to cancel his guest pass membership. This club was the signature club and paid a premium to belong. My son is african american and they even questioned that he was our son. I have never been so insulted. I am rejoining the YMCA. I will also be calling the corporate office.

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    10. I go to 4 different clubs between my house and work. They all are becoming rundown and gross. The floors where the classes are held show OLD sweat spots, there is ALWAYS at least one piece of equipment broken and a lot of the time th AC doesn't work properly. And we are in HOUSTON where it's 75 on a winter day, much less 100 in the summer. They are convenient to me, and no competition, but it there was I know at least 2 dozen of us who would be out the door. The mgmt. doesn't care. I recently visited a new club they opened and the equipment is of course wonderful. Too bad they can't see fit to replace old equipment that is broken and slowly phase in new equipment at the older clubs. Advice DON'T JOIN UNLESS IT'S THE ONLY CLUB AROUND

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    11. New Gym in Jacksonville Florida is by far the worst run business (let alone the worst gym) I have ever been to. I signed up my wife and 4 year old to day care. They never told me day care was only open 8am-12 noon. My wife went for her first visit as she signed up for a tour.
      When they got there they said the guy she spoke with was new and never made an appointment. She felt the girls behind the desk didn't care about her situation. I called there later that evening and the "membership" person cut me off half way through and told me it didn't happen the way my wife said. I said "are you calling my wife a liar?" She then said "hold please" and a guy picked up 3 1/2 minutes later and said "hello". I said "who is this" he said Chris, I said "I was speaking to a lady". He then responded I am the General Manager can I help you. So I explained my issue to him as well, (the 3rd person).
      I was trying to cancel my membership based on the fact the day care was not open during the times my wife would like to work out. Needless to say, he was very defensive and explained my contract to me. I called the corporate office and the "manager in charge" told me there is nothing they could do but credit my $10.00 per month fee for Daycare.
      This company will loose much more money than the $170.00 I paid them. I am now going to be a HUGE P.I.A. to this company and tell everyone I know......DO NOT JOIN THIS GYM ANYWHERE!!!

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    12. this gym is a complete disgrace. they have horrible customer service skills. i completely agree with you!!!! they dont care about their customers. people need to wise up an leave the piece of shit!

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  2. I have been a member at your gym at Lake Success in New York almost 6 years now.Me and a big group of racquetball players use the courts at the weekend mostly and to our disappointment a lot of times the courts get wet from the humidity,in result to waste the day of working out.For a corporation that big and for a gym that big it should be a better way of handling the temperature.there is no way to take 4 days to fix a temperature if it has to be done locally or through corporate.We like this gym and we like to stay here,it is up to you to keep us.BILL

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    1. I am reading all the negative comments on this site and am increasingly distressed. Everything you are saying seems to be true of the LA Fitness brand. They have recently purchased LifeStyle Family Fitness where I work out in Orlando and I can see the handwriting on the wall. LFF in Hunter's Creek has been a real community gym with Les Mills elite programs, Zumba, Silver Sneakers and a very active teen program. Our instructors are the best I have ever worked with. Now all that is going away. Worst of all, LA Fitness clearly has no respect for its members as they have not made a formal announcement but programs have already been cut and the Fitness Director has been fired. What a terrible corporation. Shame on them. I certainly do not plant to maintain my membership with them.

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  3. I am a member of you havertown pa location. I'm not sure if you drug test your employees but you should know that your trainers sell and use drugs while "working" with their clients. not only that but they sleep with their clients and cross lines that shouldn't be crossed. they openly talk about it as if it is a requirement to be hired. your managers find the situation pretty humorous too and stick up for them when their behavior is in inappropriate and unprofessional. to pay the amount of money that it costs to be a member here and after being harrassed into the training contract you would think you'd have smarter people working for you. it is a disgrace and embarassment to have signed up for this gym and look at your workers everyday when trying to be healthy and get a workout not a venereal disease

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    1. This true at the Avon Indiana club also. It has been reported to customer service and nothing is done.

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    2. Speaking of training contracts, does anyone know what it costs to buy out these sessions that "never expire"?

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    3. If the employees are selling drugs< i suggest you contact the police.

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    4. The cost for a training contract (at least for me) was 360 a month for 12 25 min sessions per month. I was totally hustled when I joined the club to sign up for a training contract. I knew I couldn't afford it, as I had just purchased a house, am single and have a mortgage, but I was hustled so easily, that now it makes me sick. I was also promised (I should have known better) that if after 6 months if I am still struggling financially, I could discontinue the training. I tried and was told sorry, you signed a yearly contract, "you are screwed". It would cost me 800 penalty fee to stop. I would definitely not recommend this.

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    5. I am in the exact same situation! I was hustled by a pushy sales woman who gave me nothing but lies. At the time I could more than afford the training and then I was laid off from my job. I was told when I signed the contract that I could freeze my account. Big shock, now they no longer offer that and I will have to pay $800 to be released from the contract. I am at the point of cancelling my bank account and paying them what I can a month until the debt is paid off. I love my trainer, hate LA Fitness!

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    6. I am in the same situation also in Phoenix, AZ...I specifically asked when I signed up whether or not someone could cancel a training contract if you suffer an injury and have to stop working out. I was told that the gym wouldn't hold someone to a contract if they were injured because it wouldn't be in the best interests of the gym, or the client....now I've got a torn rotator (didn't do that at the gym) and can't work out upper body which is the main reason I looked into a trainer....which is very disappointing...I am trying to get out of the contract but am told you have to be disabled to get out of the contract....

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    7. Yes,you get the best service when you sign up, but after that the customer service stinks. It is crazy trying to get out of a training contract. I am just going to pay the 50% and be done with LA Fitness. This is a mis managed company and I believe it has to be from the corporate office down. Once I'm done with LA Fitness, I will not be going back to them.

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    8. I was really enjoying the zumba program. They changed the policy of lights and now they leave it on for the class for all the men to look in. It is very uncomfortable.
      Please change the policy and leave the lights off.

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  4. It is sad that there is so much crime at the la fitness gyms in florida, particularily in Orlando at the 4 to 5 clubs. For quite some time, my wife and I as well as others would always see police in the parking lots writing burglary reports for cars being broken into. Also, theft is a common regularity inside the club. The club does have fliers addressing crime watch, however it has been reported that some criminals have been daring enough to bring small bolt cutters to break into lockers and steals purses and wallets. The thiefs know that people do lock belongings in their car so they teal the car keys out of the la fitness gym lockers. From there they go to the parking lot with the keys ad use the remote car ket to locate the car and teal the belongings hidden in the car, wallets, purses, phones, cash, credits etc. At that point I imagin peoples identity are stolen while more theft nd fraud occurs. Why can't La Fitness install video cameras in the common areas of the club and the property owner have cameras recording crime such as muggings, car break ins and so on. I know clubs in California and Nevada that have video cameras to protect the club staff and members. There has been crime recorded in the past in clubs helping catch the criminals. I know because of privacy issues cameras cannot be installed in locker rooms. It is sad that many of the staff and managers show no care or concern for the break ins in the lockers at the clubs. If people showed more care and concern for others and themselves maybe businesses would be more enjoyable and safer to frequent. It is bad enough there is a lot of crime, however it is even more disheartening when some of these issues could be resolved but are not.

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    1. i hate in Florida had my stuff stolen right out of my bag

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    2. The lindenhurst ny club is a shite hole! The club is only 3 years old and it's dirty, the bathrooms suck and the equipment frequently sits broken. Someone has been stealing dumbbells from the free weight area. Rumor habit that it's an employee! I will not be renewing my membership here!

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    3. The head of personal training in our gym was recently arrested and charged with a felony for stealing from members while they were working out.

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  5. My Name is Marcos Moreno and im a SSG in the Army and take pride on working out and going to a place i can utilize as i travel.\

    Your new GYM (southside Tucson, AZ) STARTED off good, but has taken a turn for the worse and today over 500 of my friends found out via Facebook.

    I have asked 3 different people for HOT WATER in the bathrooms, try shaving with Cold water. Nothing yet! It is sad when i have to wake up and shave at home before i go to the gym.

    Today at 0815 the bathrooms looked as if there were drunken men partying all night, urine smell and urine all over both toilets.

    Then the sign of no paper towels till the following week, unacceptable!

    I will continue my mission to ensure somethings gets done!!!!!!!!!!!!!!!!!


    thank you

    Marcos

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    1. I applaud and commend you sir for taking notice and taking action. Many people will talk the talk but will not walk the walk. Their is the elite group of people with simularities to you and I that have these special skills to not be afraid of being heard, bringing it to the table and make it be known to this disfunctional corporate world atmosphere. MN taking notice and taking charge.

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    2. It is sad that a company that requires their dues to be paid each month, can not provide clean healthy areas for their members. I belong to LA Fitness in Tacoma Wa. And have reported dirty restrooms and swim poolsfor several months now, and nothing has changed for the better (maybe worse even), but today I was looking forward to using the hot tub, but the tub was actually slimmy green and barley warm.
      The swers are so dirty with hair and grime that members stand on paper towels so they don't have to touch the floors. I don't think this is the reason I wanted to join a HEALTH club.
      I guess the Health dept. needs a few call

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  6. whomever is handling the PR for the transition of Bally's buyout, needs to be replaced. The whole process from start to finish was the most insensitive(too many to list) that someone should definitely file a class-action suit. I'm Korean, and I found out that the founder of this company is Korean. Korean people do not operate business this way. They are more accommodating and respectful to their customers. My only guess is that some uneducated Neanderthal climbed the corporate ladder who has no sensitivity or respect for people in general. I'm in Portland Oregon, and I thought Bally's people were idiots, LA fitness is worse, as far as whomever was handling the closing process of 6 locations and it's communications.

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    1. The recent announcement of LA Fitness closing down the recently acquired Bally facilities is appalling. A "Dear John" note at the front desk letting EVERYONE know they are closing those facilities down on Feb. 29. The employees were blind-sided by this and they have to function knowing they have a week and a half of employment. Absolutely NO COMPASSION! L.A. Fitness...Your employees count and you just cut them off at the knees. Shame on you.

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    2. The same things have happened in Michigan. I recieved notice through a posting at my local gym, that it was closing in 3 weeks! I immediatly cancelled my membership, however, will still be paying for another 30days with the "last month" fee paid at the beginning of the membership.
      I was told by coporate office, "too bad", as I had a gym available "close by". Which is 25 minutes from my house and 45 minutes from my work.
      This is no way to do business, and a class action suit would be a perfect. I know the monthly dues is not expensive, but it is the point, not the money!

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    3. I just called to renew my membership and modify it to a family membership. I was quoted a outrageous price which would have been better and cheaper to do it independently. When I questioned the cost I was hung up on

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    4. I agree with the class action part. I belong to the Cypress Creek Station Gym in Fort Lauderdale, FL and the most of the staff are idiots. The gym if dirty and not maintained. The cleaning staff is allowed only four hours a day to clean this large gym. Everyone else sets down and plays on the computers. Not one employee has a desire to maintain customer satisfaction or even be friendly. I hope they close them all in Florida. They are horible!

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  7. I'm disgusted by La verne, Ca. branch I felt coerced into personal training not realizing until later that it was a year contract...they are awful they do this to everyone if you sign up with the gym automatically the personal training manager calls you in for an appt. and gulible people like me realize maybe this is a good idea mind you the trainer is this slimy smarmy guy who smiles and looks like a ufc fighter...but he never tells you that it is a year contract or anything. they want to help with issues either so I'm stuck paying for something I'm not even using. stay far far away!!!!!

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    1. They did the same thing at the gym here in Keller, Texas. My daughter who is a single mom and does not have much money, called and asked me if I would pay for her to have a month of personal training for $170. I gave her my credit
      card information and said yes. Then the next month they billed me again...7 months later I am
      still dealing with them! She went back and looked the trainer right in the face and said you lied to me! He then changed it to a 3 month contract instead of a 13 month, which she never even knew it was 13 because he told her it was one month! Now they are still running my card, when I called them they told me to go after my daughter for criminal charges for using my card without my permission, sickening! I told them they were the criminal. This place is beyond crooked, I would never recommend anyone to go to that place! In fact I tell everyone I know that they are a terrible place, hopefully it will all come back to them soon!

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    2. They did the same thing here at the gym in Yonkers, New York. I went in for the complimentary session and got me to sign to several sessions plus 26 free sessions. When I saw that more money was coming out of the credit card, I went to speak to the manager. He didn't even acknowledge that I was there. He kept ignoring me. I am so upset I never would have agreed to such lengthy and expensive scenario. I have been working so hard to get out of all my debts that I can't even afford to send my daughter to daycare, and then these people trick me into signing this so called contracted. Ever since I found out about this I have had anxiety attacks and depressed. I still can't believe that I am being forced to pay this when I was tricked and pressured. Please don't fall for the TRAP!!!!!

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    3. They did the same thing here at the gym in Yonkers, New York. I went in for the complimentary session and got me to sign to several sessions plus 26 free sessions. When I saw that more money was coming out of the credit card, I went to speak to the manager. He didn't even acknowledge that I was there. He kept ignoring me. I am so upset I never would have agreed to such lengthy and expensive scenario. I have been working so hard to get out of all my debts that I can't even afford to send my daughter to daycare, and then these people trick me into signing this so called contracted. Ever since I found out about this I have had anxiety attacks and depressed. I still can't believe that I am being forced to pay this when I was tricked and pressured. Please don't fall for the TRAP!!!!!

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  8. I work out at the newly purchased facility in Hollywood, on El Centro. It has become increasingly disgusting and dirty since L.A. Fitness took over, particularly on the weekends. Passing by the gym earlier this week, I saw something that exemplifies its condition: a homeless encampment was set up outside one of the emergency exits--a cardboard box shelter, a stack of dirty blankets, and a shopping cart full of belongings. The sides of the building are more often then not occupied by homeless street kids doing drugs; I'm not talking about the street area, but actual club property.

    The mens' locker room is unsanitary and filthy: there is no cleaning crew on the weekends--the busiest time of the week! If trash is thrown on the floor anywhere in the gym, it stays there from Friday night until Monday! There's piss all over the floor; the urinals are filled with trash, gum, wrappers, anything that people decide to throw in there. The piss from the bathroom is then tracked into the gym area; the floors of the gym and the stairwells (where trash is often thrown) are filthy, with huge dust balls surrounding the equipment. The rug in the stretching area is filthy--considering what I see tracked on the floor, I wouldn't lay down on that rug to stretch. The equipment is breaking, and whereas in the past we could depend on it being fixed, it now appears to stay that way indefinitely, as there is no staff to even put up an "out of order" sign, which suggests that no one is paying attention and no one cares. Today, the eliptical machine I used had a huge wad of gum that had been ground into the foot pedal. I know this will be there tomorrow, next week, and probably a month from now. I never see cleaning crew on the floor or in the locker room.

    The lockers are filthy, and many of them are broken. The cardio bikes are being fixed with gaffers tape. There is graffiti in the mens room and in the locker room--and it just stays there.

    It's not at all surprising that their facilities have been shut down by the health department:

    http://triblocal.com/morton-grove/2012/02/23/la-fitness-shut-down-for-sanitary-reasons/

    I guess it's time for me to change gyms when my membership is up.

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    1. WOW, at least your membership will cancel soon. I have lifetime membership with Bally's now LA Fitness and constantly consider cancelling it and joining another gym. I originally joined the Bally's on L street, but moved near Hampton Mall and have been using that one for over 10 years now.

      My problem is they never turn the air on. I'm constantly told that it's not working, it was turned off because it got too cold or it's on, but I just don't feel the air. I'm sad to say this has been going on for the 10 years I've been going there and I have been miserable. I can bearly breathe and have to cut my routine short because of the heat. I cannot understand why these employees subject our well-being to this discomfort because it's too cold for them. They are not the people in there exercising and creating all this heat with other people exercising as well.

      Hopefully something drastic will happen and that customer will put LA Fitness out of business because of their employees lack of consideration for their customers. I do plan to report them to the health department and I suggest everyone who have issues with the heat, complain to LA Fitness headquarters and if nothing is done to the Health Department which is what I plan to do too.

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    2. I'm a memeber of LA Fitness 14100 SW 8 Street, Miami, and I can can tell you that in the last four years the quality of service in general has gotten to the point where I'm concidering joining another gym. The equipment is rusting, the treadmills controls lock-up and can't be adjusted up or down.
      The latest is the poor temperature control or more precisely no freeking "Air Conditioning" in hot humid Miami. When members complain we get the "corporate controls the a/c and humidity remotely" line, but the problem does not get resolved.
      Maybe they are waiting for someone to drop from dehydration or heat stroke.

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    3. Today I walked out of there ready to cancel my membership. I just finished writing a long letter for the corporate office. Not only is the equipment deteriorating, but people go there to socialize and make friends. They make friends with the management, so there is no use telling the management that someone has been on a machine chatting and not working out-which is what many "ladies" do. Horrible!

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    4. Same gym I go to. Today was my last day! Not only is the equipment deteriorating, but some "ladies" go there to chat and look pretty while occupying the machines. There is no use telling the management because they become "friends" with these people since they are the popular ones.

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  9. I've been requesting a copy of my contract aka agreement and apparently since this was done so long ago, over 16 years, before they had an electronic system in place apparently it is impossible to get it?

    I went to a branch and they told me that I needed to contact corporate, I called corporate and they told me that I needed to go into the branch.

    Ah, Bureaucracy at it’s best!

    I guess that’s what I get for being a loyal customer for 16 years!

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  10. LA FITNESS HAS TOP NOTCH EQUIPMENT AND MOST CHICAGO AREA LOCATIONS HAVE A VARIETY OF EXERCISE CLASSES. Therefore, it is not the physical club,it is the personnel problems that cause a club to fail: from the trainers,direct service staff, managers and field supervisors to the business accounting office. Regardless of your current acquisition, when you can not pay employee's correctly the company is getting ready to fail. Your business office errors: pays some people "to much" and other's "to less" and other's "not at all". I have lots of proof. Ask your employees!!!! Word to the Wise: Get a handle on this quick or wake-up broke some day.

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