Kaiser Permanente Corporate Office Headquarters HQ

38 comments
Kaiser Permanente Corporate Office Headquarters HQ
Address:
1 Kaiser Plaza
Oakland, California 94612 USA

Phone Numbers:
Corporate Phone Number: 1-510-271-5800
Fax Number: 1-510-271-6493




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38 comments:

  1. kAISER Permanete offered me a job. Would not fly me up for an interview from FL to CA. Said here is 5,000 to relocate you have to do it in one shot. I did not even have a chance to look at apartments. I Got a quoute from their mover it was not enough. They were told. I was waiting to hear back about negotiatons. I kept getting emails we can;t wait for you to start work. I had a date was ready to move. Never heard. I called they said someone was supposed to call you and tell you all you get is 5,000. No one called. I thought they were negotiating with the mover. They knew 5,000 was not enough they were stringing me along. I was going to use my IRS money to fly in and take a look at the area at my expense car rental, hotel room. I had a letter of offering and was getting ready. When were they going to tell me 5,000 was all they intended to offer and one of their own recruiters said it was not enough. ALL THE PAPERWORK DRUG TEST, BACKGROUND CHECK AND I FURNISHED THEM WITH MOST OF THE PAPERWORK INSTEAD OF THEIR BACKGROUND COMPANY. I AM APPAULED AT THE WAY THEY LED ME ON AND THE WAY THEY OPERATED BUSINESS. I WILL CONTACT KP HEADQUARTERS.

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    1. Your experience unfortunately is A-Typical of Kaiser, I have selected them as my Health Care Provider and concerns / issues are re-worded, ignored, denied, etc.... they demonstrate no care for the customer only making policy to suit them regardless of how much discomfort or how put out someone else is, all they care about is their corporate greed.
      Consider yourself blessed to be not working there.

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    2. it is time for a Class Action against Kaiser!

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  2. Took my father in the Lakeview hospital emergency waited for over an hour everyone was taken in went to ask what was taking so long was told he is next and then two other people went in since the room he would go into was not available when asked is that the only room and any idea how long it would take the answer was no Kaiser workers are not helpful in any way a receptionist Carole was rude and not helpful in any way Kaiser hospital is the last place one should come in an emergancy the staff lies has no concern with the pain or discomfort of their patients kaiser should be a shame of how they treat people and get rid of Carole I hope she experiences what we went through with her family member maybe then she might have some compassion for people. Kaiser permanente is a worthless instatution with a staff that has no compassion .

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    1. I was treated at KP and as with any large entity, there are good things and bad things and effective people and ineffective people. I hold a B.S. in Sociology which is the study of human behavior. Having said that I can see from both sides of the fence why one might think KP is a worthless institution with staff that has no compassion. I am in the process of turning this around, we shall see what develops. To help me, maybe you can post anonymously but with some sort of demographics so that it is turned around properly.

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  3. this number is not working.

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    1. I too encountered this at KP. While encountering this, the main operator lady told me that she has been telling her manager FOR YEARS about this problem. When an employee sits somewhere and leaves a message you as the patient can't call back.
      Solution: Since health care is a federally mandate now, cut; copy and paste to your Federal representative.

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  4. Went to kaiser in Baldwin park ca!! Dr. Harprett Kaur Gill was very rude and unprofessional!! She pretty much accused me of goin in for a doctors note to get out of work!! I pay my money for your doctors to accuse me of trying to get out of work!! Please the last time I called out of work was November of last year!! How dare her even go there I have bronchitis and was so uncomfortable at night that I needed something to help me stop coughing so I Could get a goods night sleep soni would function at work and be productive. It's bullshit that your company who makes so much money from me and thousands of other hard working people would allow your doctors to mistreat the people putting money in both your pockets!! And I had to wait for her to finish her snobbiness to give me a written prescription but instead she faxed it down stairs and made me Wait 15 more minutes because she wrote the wrong amount on the prescription!! And I walked out of there without a doctors note!!! Like I said I didnt need it the nurse asked me if I needed it and I said yes but this doctor was soo dead set on being rude and judging me that I left and didn't even ask her for anything!!!

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    1. I encountered some of the same things about KP but that is when I discovered phone appt.
      No $$ and no nasty face-to-face interactions.

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  5. This is regarding the late to work policy you have recently instated. It is unfair. My daughter has worked for Kaiser for 13 years. She lives in Washington and works in Oregon. The commute is nearly an hour one way. She makes it to work on time 99% of the time. If the weather is snowy,icy or accidents, or even at times they raise the bridge between the two states at commute time. She cannot these conditions. She leaves her house up to 30 minutes earlier to insure she will be on time. You are unwilling to take these conditions into consideration regardless. This is unfair. This policy could cost one their job for conditions out of their control.

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    1. It cost me mine after 15+ years of faithful employment

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    2. As far as the "late policy" as a patient, I would say that if you are working on a patient, TIME is of the essence especially if you are Rx's medications, putting a knife in someone (surgery). Time is of the essence.............It is not like retail, food or other industries.

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  6. I am writing again because I want Kaiser to look at the late policy that is unfair. There should be a little leverage for employees that do not make it a habit to show up late. If it is a reasonable explanation such as an accident on the freeway, bridge lift or bad weather, this should be taken into consideration. Again, this policy is so black & white, it could ultimately cost one their job.

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  7. They are about to do business with an organization that is shady; it is located in South Florida... You will hear about it!!!!!!

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  8. I have known for almost 30 years that Kaiser was a worthless company due to what they did to my daughter..but what they are doing to a little girl named Emma , see Emma's army on Facebook, is beyond despicable. Emma has CF and was scheduled for an operation today . The hospital that has treated her since she was diagnosed was all set to do the operation when Kaiser pulled the plug and said that they would not pay for it...You can't get any lower than to condemn a child to die and that is exactly what Kaiser is doing...I urge everyone to dump Kaiser and find an alternative but before doing so please call them, message them, tweet or whatever you do to communicate with them and demand that they pay for this little girls operation...Please do this..Many hundreds if not thousands of us have been following her story on Facebook and she is such a sweet and adorable little girl...she could be any one of your daughters and she needs our help.Thank you...David Crocker.

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  9. 08/28/2014
    Dear Sir;
    In early July I went into Kaiser for a stress test and it was determined I was having or had a heart attack. I was immediately taken by ambulance to Mercy Hospital where I was operated on and a stent was placed in my artery. My diagnosis was Coronary Artery Disease also known as, Ischemic heart disease. The ambulance ride cost over $5000 and the heart surgery cost over $50,000. I mention this to you due to the high cost of medical care in this country and the choices we now have for choosing a medical care provider.
    I am 70 years old, a Vietnam Veteran, been a Kaiser patient for over 10 years and until today I have been satisfied with the service Kaiser has provided me.
    A Veteran friend of mine upon hearing about my heart attack and stent operation contacted me and told me because of my exposure to Agent Orange in Vietnam Ischemic heart disease is recognized by the Department of Veterans Affairs as a service-connected disability. I contacted a Veterans Service Officer at Mather Air force Base and he advised me I needed to have the doctor at Kaiser who did my surgery fill out a simple one page form from the VA and return it to him and he would forward the form on to the VA in Oakland for review in order for them to grant my disability payment.
    On August 25, 2014 I took the VA form to Kaiser on Morse in Sacramento for my heart surgeon to fill out. Any competent doctor could fill out the form in 10 minutes. I was informed by his nurse the doctor doesn’t fill out forms any more. They must be taken to Member Services downstairs. So I took the form downstairs to Member Services and was given two Kaiser Forms I had to fill out to submit with the VA form in order for Member Services to fill out the VA form. After filling out and submitting all the forms at the reception desk I was told the form would be mailed to me in a few days.
    But today I received a call from Member Services telling me they no longer fill out VA forms but instead they would return the VA form along with Kaisers Medical record of my heart surgery. I am sure the VA wants the form filled out and signed by the surgeon for a good reason. When I called my Veteran friend who had his stent surgery done at UC Davis he told me his Surgeon had no problem filling out his form.
    Your service has cost me another delay, the possibility of being denied because of your policy that Member Services and doctors no longer are willing to fill out a simple VA Medical form. Now I have to wait for Member Services to return my form so I can take it back to my Veteran Service Officer and find out what I have to do next. Thank you very much.
    This is the time of year we have available to change medical providers. Maybe I should change my medical provider to one that can meet my needs and move to UC Davis? Apparently other doctors have 10 minutes in a work day to fill out a simple medical form.
    Frank

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  10. Kaiser Downey and belflower have bad nurses with nasty attitudes. .it is very sad you guys hire theses people.

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  11. Membership services leaves you on hold for over an hour. I'm typing this comment as I am on hold again after the hour wait and being hung up on. So who do I call? Corporate. ..on hold now 30 minutes.
    I'd also like to add, I was in a severe car accident. My ortho called my knee injury a contusion. That contusion has been there 4 months now and they refuse to do anything to check why. Also immediately after the accident I started bleeding. I bleed for 20 days. Yes, I had fybroids but they never bled. The doctor refuses to say the accident caused them to bleed. Instead I get to have a hysterectomy. 4 1/2 months after the accident. Doctor says I'm anemic from internal bleeding but that's the only "space" he has open to do the surgery. The seat belt caused the trama to my uterus but they refuse to say it. Also I seen on my medical records I have a serious heath condition. It's called tattoos. I asked them to remove that and they refuse.

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  12. Living or dying situation:
    Elderly handicapped single disabled kaiser member since 2009 with special needs unable in Nov 2014 to get prescriptions refilled by any kaiser pharmacies due to computer error.
    Member services unable to help correct when medical Medicaid & Medicare states a zero out of pocket expense for any & all generic medicines. All due to special needs everything is covered but a co payments is insisted by kaiser pharmacy due to computer data.
    Kaiser pharmacies all honored the special needs coverage pre Nov 2014 when status turned to elderly. System error is causing this elderly single, living alone w out assistance, handicapped disabled, medically declared since 2009 in writing. All kaiser doctors insist the need for refills of medications. I need them for mobility as well to just to stay alive.
    I don't thing Kaiser Health Medical Company is wanting any elderly handicapped disabled members to die from inability of the Kaiser computer system to refill prescriptions at kaiser pharmacies.
    So Ca Kaiser Member since 2009. Please someone at corporate offices CEO or a Board Member Contact 16198383322 message center with your corporate solution for this problem. And please leave a name & contact phone & i will as happy (but for this problem) Kaiser member will respond ASAP. Thank you. Living or dying situation:
    Elderly handicapped single disabled kaiser member since 2009 with special needs unable in Nov 2014 to get prescriptions refilled by any kaiser pharmacies due to computer error.
    Member services unable to help correct the system when medical Medicaid & Medicare states a zero out of pocket expense for any & all generic medicines but kaiser computer does not say this. FACT due to special needs everything is covered. Nov 2014 a co payment is insisted by kaiser pharmacy due to computer data when Medicaid medical Medicare insist I have "0" out of pocket.
    Kaiser pharmacies when status turned to elderly stopped filling due to System error which is causing elderly single, living alone w out assistance, handicapped disabled, medically declared since 2009 in writing in a great deal of unnecessary overt stress detrimental to maintaining life.
    All kaiser doctors insist the need to refills medications.
    Please help as I need them for mobility as well to just to stay alive.
    I don't think Kaiser Health Medical Corporation wants any elderly handicapped disabled members to die from inability of the Kaiser computer system to shiw no co pay to refill prescriptions at kaiser pharmacies.
    Please someone at corporate offices CEO or a Board Member Contact 16198383322 message center with your corporate solution for this problem. And please leave a name title & contact phone to return the call. A happy (but for this problem) Kaiser members once 2009 will respond ASAP. Thank you.

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    1. Wrong phone number posted in above message. Please leave contact data of who to call & when to resolve ASAP for solution.

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  13. What is your policy for the diagnosis and treatment of Endometriosis? I have been a member for over 40 years and am very disturbed that there are no doe specialists that do proper excision. My daughter was diagnosed in2011, and went to the specialist in SF supposedly for excision, but only got a few lesions ablated. She suffered years trying different birth control, counseling, and telling her Dr. something was really wrong. Has been in ER when her pain in intolerable and label as crazy, a drug seeker, and ignored even once she had a complete diagnosis via laparoscopic surgery and a do called excision. Fortunately for her she has a choice and has left the system as if this day, March 1,2015. Many women are not as fortunate.
    What and when will Kaiser get current on the research, employ real excision specialists, or send out cases

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  14. Melinda Bachman kaiser #4512000March 1, 2015 at 7:24 PM

    When are your board meetings held and do you allow time for public comment? (In the northern CALIFORNIA area)

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  15. As a Kaiser member since 2009 the issue I wrote about on Feb. 19 above of the Kaiser pharmacy NOT refilling medications due to a new 2014 Kaiser program policy change in membership. The change now is requiring a co payment for a special needs medically handicapped disabled elderly single person without income since 2007. I sent notice above on Feb. 19th the need for a computer update to correct with no word to date from Oakland CA offices. HOW do I reach the Corporate office when the member services keeps ONLY referring to Nov. 2014 changes? For some reason someone without permission at Kaiser changed my program instead of the membership I had since 2009 that did NOT require a co payment. I do not think this is a way to cause death to make a profit for the Kaiser Corporation when life needed medications can not be refilled without a co payment especially for years prior. My doctors insist that I require daily blood pressure medications, mediformin medications for diabetic boarder line type2, pain medications for mobility from multiple major injuries, thyroid management, plus other medications need to be refilled monthly which were covered prior to Nov. 2014. The Medical Medicaid (medicare) offices consistently insist like a man named Omar did when I called them in Dec. 2014 "All out of pocket expenses covered" and I should NOT be charged for any refilled medication prescriptions! This is just as prior to Nov. 2014. Kaiser offices staff seem impervious to accepting this fact and will not call medicaid medical medicare to confirm the fact. How do I reach someone to correct the error made in-house at Kaiser Perminente So. CA? This negative of a co pay tied to my membership card number is detrimental to good health maintenance. The Kaiser doctors hands are tied but I'm sure would gladly give validation to my medical claims that all my medications daily are keeping me alive Please have someone contact 619 938 3322 in this regard asap. Each month the stress of possible death for someone as myself as a single handicapped disabled elderly member since 2009 from no ability to obtain refills by Kaiser pharmacies is shortening my life too. Since it maybe a Kaiser sales persons' changing coverage of one of its members certainly becomes a negative on the great Kaiser Perminente Medical Services. Even a death of a member who is handicapped disabled elderly with medical needs unmet, thus resulting from this error left uncorrected, I'm sure Corporate Offices Board Members would not be happy to hear about this situation either but some media may. I am trying to stay alive. So let us work together in making the corrections for the good of all elderly handicapped single disabled people in CA USA. Thank you!

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  16. Well I should say lack of any by-phone customer service. Went for my annual "free" physical (part of benefits) & got charged almost $400. Local Kaiser office said they couldn't rectify error, and sent me on a wild goose chase into the Kaiser customer service zoo of appeals, months of phone calls, voice mails left, and faxes sent, and never rcv'd a call back. Recently I recorded a 3hr 47minute "on-hold" wait, and no human ever picked up...as I listened to the "you're so important - someone will be with you promptly" wait prompt. If you're in the market for health insurance and you see Kaiser as an option...RUN

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    1. Yes run for your life!

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  17. Not sure how to get a message to corporate KP but I am infuriated having just watched
    a KP commercial on tv. Many touching cameos, a car driving away with "Just Married" on the back. Close up of the gay couple celebrating their marriage. What does that have to do with health care? A political statement that was totally uncalled for. I will be seeking a different health care provider.

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  18. i work for the public school system in atlanta.
    we were offered kaiser as on option for health care starting last jan.
    when i got sick this last march i went to a kaiser location i found on the internet.
    they took me back for triage sat me down with the nurse who told me i had to come back tomorrow because this office was appointment only. why did they waste 45 min getting me back in triage.
    there were only three patients total in the waiting room. sick with an upper repirator infection and the flu
    i went to a nearby clinic, concentra. where there were over thirty patients in the waiting room. they treated me with love and care and got me started on medications.
    my employer pays 298 dollars a paycheck for kaiser services, i pay 75 dollars per paycheck.

    can anyone see what wrong with kaiser and doctors that dont want to see sick patients?
    are their lives so busy that they have to tell very sick patients to come back.
    where is the common sense?

    ps kaiser: you still havent sent me a medical card. the loction where i was truned away would even take the time to address this issue while i was in the office. they said i had to call corporate. i guess my three calls to corporate were not enough?

    what has happened to health care in america?

    do you corporate guys really care about patients anymore?

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  19. Kaiser coded my insurance terminated because I died one year ago. This in spite of the fact that it was receiving my monthly health insurance premium via my federal annuity. Thank goodness I did not need it over this time because had I been in an accident and unable to speak, Kaiser would have refused my health care. I spent yesterday on hold figuring this out between OPM and Kaiser. They agreed that I was alove and paid in full. Each blamed the other for this snaffu. The problem I believe is that they are using circa 1980 member account software in 2015! It does make me worry about their IS. And no one yet has accepted responsibility, and apologized!

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  20. Kaiser's latest "Health" campaign directed at people they believe need to lose weight, I assume based solely on numbers, is insulting to some and HARMFUL to others. They clearly do not take into consideration body types, successful 7 year struggles, and a multitude of other personal issues. To feel badly myself after receiving these emails and mailings (probably not phone calls because I insisted those stop) it is very upsetting to see my co-worker brought to tears by them when she has successfully kept off 100 pounds and looks terrific. Kaiser is calling her overweight while she is able to fit into a size 10 at 5'9". Insensitive to say the least! KAISER STOP THIS NOW and return to your human centered past.

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  21. I am a Psychiatric Patient (PTSD-VIETNAM). As I have so many, many times in the past, I have called a (specific) phone number. However, on JUNE 19th, 2015, I intended to call as I have before. But that morning I (slammed) my hand in the car door. I came in and cleaned and bandaged my bloody hand. I then called to leave a message with my (Doctor's Nurse) to have her call me. However, the phone operator thought that the (pain in my voice) was some kind of (Psychiatric Problem) and (DEMANED) to know what the problem was. I said: "It's none of your business". To which (she) again (DEMANDED) to know what the problem was. To which in (pain) I said: It's none of you (F-ing business. To this she said: "Well" if you are going to talk to me like that, then I won't send the message. At this point and (still in pain), I said: Fine I guess I'll have to kill myself. I only said this so that (she) could understand that it was important to get the message to my (Doctor's Nurse). This is when (SHE) had her (Supervisor) call #911 on me. The next thing I know is that 8 (eight) "Tactical Police Officers" have surrounded my home and have been calling for me to come out with my hands in the air. Note: Their records showed that I had a (REGISTERED HAND GUN) that I sold in 1977 to the very same (GUN DEALER) that I bought it from in 1974. When my (Doctor's Nurse) called me back, the (Police) had been outside for 2 (two) hours. An AR-15, Shot Gun, Police Dog, and 5 (five) Service Weapons. After hearing them for the (First Time), I came out and was put in handcuffs. I was taken to "KAISER PERMANENTE ZION HOSPITAL", where upon at 10:00am the next morning, a (Hospital Staff Member) came to my (BED) and said: I have read your records and you (" ARE OUT of HERE "). No politeness, just a very, very (GRUFF VOICE). I came home after 6 (six) days, only to find that $4,575.00 of my (COIN & CURRENCY) collection were missing. I tried to tell my (Psychiatrist) about this, but it went over his head, or maybe (HE) just did not want to hear about it. I then went to: "Member Services" to get the (NAME) of the person who called #911, but "MARGARET" at (Member Services) turned this hole thing around and said that I was saying that I was going to kill myself that very day. It was only after asking her to call my (Doctors Nurse) that she let me leave and did not call the (Police). Because of the above, and more, I now have a (NEGATIVE) loss of $18,500.00.
    I still have not been able to contact "KAISER CORPORATE MEMBER SERVICES" (no 1-800-Number) because of "KAISER MEMBER SERVICES" actions against me. This "Inept/Bungling" has caused me to give up any ( HOPE OF LIFE ) to come.
    Nice going "KAISER"

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  22. mad madder madness at KaiserJanuary 21, 2016 at 11:52 AM

    Kaiser Permanente is by far the worst coverage I have ever had. The wait time at their Georgia facilities are outrageous. Each time I go, I am there a minimum of four hours. With other coverage I am able to go to a doctor and be in and out within an hour. Two hours tops. Every time I visit I get several bills which to me is not really worth paying for coverage that doesnt cover anything. Most insurance companies are awful and getting over on the people by charging lots of money for coverage but not really covering much at all. As soon as the opportunity presents itself I am dropping Kaiser like a hot potato. I refuse to be a part of this madness.

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  23. it is awful to work in a environment with no trust within the lab department. that people go out on medical leave because of stress wanting to end there life because the supervisor is harassing making it a hostile environment and is getting away with it because every one is afraid to take her to the union. it scares me to think that kaiser accept this type of behavior from one individual. no one that becomes a part of the southwood team are happy with there jobs. she speaks to her staff in a very unprofessional manner makes them cry debra, shante, the medical technologist. she knows they desperately nee there jobs and speaks to everyone with no respect. All the union can do is ask you to start a paper trail i have document on a daily basis, she cleans up when a manager comes around. if a survey was done on danita ward she would not get a good review from no maybe Sylvester here manager. danita ward should be taken to eeoc and a legal complaint should be brought against her. kaiser is a very good company she gives kaiser a bad name. it is unacceptable to work in a eviroment that you work in very hard to represent kaiser. it is hard to be happy when you see so much unfairness within such a great company. there is always one bad apple to spoil the bunch and danita ward is one. there has never been a empoyee under her that can transfer to another department she will always block it she has made a statement that she will block a indivual from moving because there not happy under her. she does not want any manager to know what exacly goes on at southwood she has you all fool. take a survey from the other manager and they now what she is doing but they have to work with here. once someone is hire to the southood facility in jonesbor georgia that is it for you. your only way out is fired or to quit. it is so sad to say and to see people being harassed by one person. she been doing it for almost 4yrs and nothing has been done she has a long paper trail of complaints with the union she recieves a negative anual review from here staff the ones that do complete the survey on your manager. how long must they suffer will it take someone to die. a total of three employees have had strokes chest pains. what is it going to take for some one to investigate danita ward. and hen you do be very carefull she always has as a back up mr Sylvester. i do hope and pray that someone look into this discontented environment. no one should have to work in that type of enviroment. I rated kaiser as the worst at southwood jonesboro georgia lab facility. kaiser is one of the best to be a patient and employee. i just not able to rate high when i see people scared and miserable. very Sad to treat people this way. something is about to happen in that department that can become a legal matter. GOOD LUCK i see tht this will not make it far it has to get approved i will submitt another way something has to be done danita ward gives kaiser a bad name they are lost good people good workers for one bad rotten apple.

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  24. it is awful to work in a environment with no trust within the lab department. that people go out on medical leave because of stress wanting to end there life because the supervisor is harassing making it a hostile environment and is getting away with it because every one is afraid to take her to the union. it scares me to think that kaiser accept this type of behavior from one individual. no one that becomes a part of the southwood team are happy with there jobs. she speaks to her staff in a very unprofessional manner makes them cry debra, shante, the medical technologist. she knows they desperately nee there jobs and speaks to everyone with no respect. All the union can do is ask you to start a paper trail i have document on a daily basis, she cleans up when a manager comes around. if a survey was done on danita ward she would not get a good review from no maybe Sylvester here manager. danita ward should be taken to eeoc and a legal complaint should be brought against her. kaiser is a very good company she gives kaiser a bad name. it is unacceptable to work in a eviroment that you work in very hard to represent kaiser. it is hard to be happy when you see so much unfairness within such a great company. there is always one bad apple to spoil the bunch and danita ward is one. there has never been a empoyee under her that can transfer to another department she will always block it she has made a statement that she will block a indivual from moving because there not happy under her. she does not want any manager to know what exacly goes on at southwood she has you all fool. take a survey from the other manager and they now what she is doing but they have to work with here. once someone is hire to the southood facility in jonesbor georgia that is it for you. your only way out is fired or to quit. it is so sad to say and to see people being harassed by one person. she been doing it for almost 4yrs and nothing has been done she has a long paper trail of complaints with the union she recieves a negative anual review from here staff the ones that do complete the survey on your manager. how long must they suffer will it take someone to die. a total of three employees have had strokes chest pains. what is it going to take for some one to investigate danita ward. and hen you do be very carefull she always has as a back up mr Sylvester. i do hope and pray that someone look into this discontented environment. no one should have to work in that type of enviroment. I rated kaiser as the worst at southwood jonesboro georgia lab facility. kaiser is one of the best to be a patient and employee. i just not able to rate high when i see people scared and miserable. very Sad to treat people this way. something is about to happen in that department that can become a legal matter. GOOD LUCK i see tht this will not make it far it has to get approved i will submitt another way something has to be done danita ward gives kaiser a bad name they are lost good people good workers for one bad rotten apple.

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  25. I just want to know where to contact CEO. My lawyer said that would be the most effective way to resolve a problem I have been having with pharmacy that has cost me way too much time and money.

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  26. I just want to know where to contact CEO. My lawyer said that would be the most effective way to resolve a problem I have been having with pharmacy that has cost me way too much time and money.

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  27. I just want to know where to contact CEO. My lawyer said that would be the most effective way to resolve a problem I have been having with pharmacy that has cost me way too much time and money.

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  28. I just want to know where to contact CEO. My lawyer said that would be the most effective way to resolve a problem I have been having with pharmacy that has cost me way too much time and money.

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  29. So upset - I had to take my Special Needs son to the Roseville, CA Emergency Room on 7/5/16 at approximately 4:30pm - 5:00pm.

    .... The registration clerk Lawanda and the tech Ryan ... Rude.... Lawanda - no people skills... No respect... No courtesy... No confidentially.... No compassion... Lawanda addressed ma what seems to be the problem?? I have my son in the car ill - I need some help getting him out. Well there are wheelchairs right there. I said but I need help. He's a big boy, he just had an accident in the car all over himself. She then turns to Ryan saying hey she needs you to help. Then since I upset Lawanda.. The tech had to chime in yelling out at me I'm the only here ... I can't help you, you need to bring him in... Well how did you get him here? All by yourself? I said my husband is driving then Ryan interrupted saying well he can bring him in. -Mind you my husband was just as sick as our son. So I brought him in myself, but I had to take him to the rest room, because he was continuing to vomit and diarrhea was running down his legs. When the tech called my son - I went over there and told he's in the bathroom. Tech Ryan said well go get him. I was annoyed at this point... Tech Ryan - asked (yelling through the glass windows and I'm in the lobby) are you mad at me. Are you mad at us because you have an attitude? I said my son is covered in vomit and diarrhea and cannot get off the toilet because he's sick - that's why I brought him here . Tech Ryan - as he was walking towards me - again he asks me are you mad at me at us because you're giving attitude. What do you want me to do leave my patients for you.... I said no I've worked a level II trauma hospital for years and I understand. (Mind you we are now in the men's room alone while my son is covered in vomit and feces with the door closed.... ) he then says Good For You - sternly!!! He was very close to me in my face... I said - what do you want me to say... I'm sorry I had an attitude...ok I'm sorry I gave you all an attitude. Can you now help us now?? Tech Ryan asked did you get a wheel chair. I said no I was tending to my son. As he walks out he says I told you to get a freakin wheelchair yourself. At this time I was crying and cleaning my son - wiping his bottom. During this time Ryan told my son - Hey there buddy I'm sorry you're feeling well.

    I have no idea what to do. I'm so upset. I have never been treated like this... I have been a member here for 10-13 years.... And I'm sorry if I was an upset mother of a special needs child that bothered the Tech Ryan and Admin Clerk Lawanda..

    SWhite

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