Hertz Corporate Office Headquarters

Hertz Corporate Office Headquarters 
225 Brae Boulevard
Park Ridge, New Jersey 07656 USA

Corporate Phone Number: 1-201-307-2000
Fax Number: 1-201-307-2644
Customer Service Phone Number: 1-800-654-3131
Hertz Roadside Assistance: 1-800-654-5060
Membership/Gold Plus: 1-888-999-4900
TDD: 1-800-654-2280
Plate Pass: 1-877-411-4300



22 comments:

  1. Replies
    1. Hello Anonymous,

      I had the same feeling when I used them over the Labor Day weekend. I had made a RSVP online thru Expedia a month in an advance and they assured me that they will have a minivan that I requested for.I called after I made the RSVP to make sure everything was good and they said it is confirmed and I had nothing to worry.And then called again 2 days before my trip and everything was fine but when I showed up the day of my trip, Hertz Rep told me that they don't have the vehicle that I RSVP and give me an attitude and said that "Hertz doesn't have to honor my request since I was an hr late for my reservation". What difference does it makes that I am an hr late?! You don't even have the car I needed? I demanded him to find the minivan that I request ASAP! I was very upset and unsatisfied with their service.I had to wait another hour until they found the minivan that I needed which means I was late arriving at my destination because it was 8hrs away and it screwed up all my plans.The location I went to was 250 N. Main St. and it was located inside the Marriot Hotel in downtown Memphis TN. I was very frustrated and unhappy on the way the Rep handle this. In the future, I will Not use Hertz anymore and will Not recommend it to any of my friends of Family.Furthermore,I will call the Corp office and inform them to stop making False Advertisement!

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    2. I ORDERED A CAR FOR 5/20/2014 PRE-PAYED FOR CAR ON LINE AND THEN WHEN I CAME TO PICK UP CAR DIDNT HAVE ENOUGH ON MY CARD TO COVER DEPOSIT SO IT WAS CANCELLED MY PROBLEM TODAY IS I STILL HAVE NOT RECIEVED MY MONEY BACK ON MY CREDIT CARD AND TODAY IS 6/02/2014 IT TAKES YOU GUYS ALL OF 5 SEC TO TAKE MY MONEY OFF THE CARD AND A MONTH TO PUT IT BACK PLEASE HELP ME WITH THAT IT HAS TO BE A BETTER PROCESS IN GETTING MONEY RETURNED THANK YOU GUYS AT HERTZ FOR NOTHING

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    3. I agree! Hertz is the worst! I reserved a minivan for June 30, 2014, in person, approximately 2 months in advance at a local Holiday Inn in Buena Park, California. On the 30th, I arrived at 7:30 a.m., when they opened, and was told they did not have a minivan but had a much more expensive Mercedes SUV available--and that they would have to drive me to another city to pick it up! Despite my in-person reservation, the manager said they had run out of minivans. Luckily my niece was able to rent a minivan that same morning from Enterprise, despite short notice, so our vacation was not ruined. I intend to use Enterprise from now on since they proved to be reliable, and provided great service.

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  2. Hertz, has gone down hill the customer service is absolutely terrible. I rented a car on line in Birmingham I got off the plan they didn't have the right car I had paid for the car on line , insurance and all. I had to leave a 200,dollar deposit, that was ok. But upon returning the car lm running for a plan and they charged me an extra 267.00 for a car that had already been paid for. In trying to contact the manager of the Hertz was next to impossible I had to call the cooperate office and made to hold for a half hour. It's a shame for such poor service from hertz

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  3. I am extremely disappointed in the service I received from Hertz this pass weekend and will be filing a complaint with the BBB. The customer service was horrible. After calling the location office and corporate customer service 4 times to see what was the 3 hour hold-up on the customer pick-up, they didn't show up at all.

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  4. Hertz' lost and found policy concerns me. I had rented a car on Thursday, September 13. The car was returned on Friday, September 14th to the same location and same spot. Immediately after, I realized I had left my GPS (Garmin Nuvi 2555 LMT)SRL# 2EW308181. I called the store and spoke with a nice young man, who assured me the car was locked up and would immediately contact the garage in the morning. After I did not hear from the young man that following morning, I contacted the store and he stated that the garage did not respond to his inquiry. He then went in person, and looked in the lost and found with no success. He sent out a company wide email with no success. I then contacted the store manager, who seemed evasive and not willing to "look into" the matter by speaking personally with his employees. After a lengthy conversation he agreed to. He said he would return my call the next day. He did not. Although the GPS is of minimal value $200, the principle of the matter is not. Their current lost and found policy, is a license to "take" what they find. It needs to be revised with a total vehicle inspection upon return and a signed employee affidavit. That would be an acceptable rule of action and or "clean" conduct.

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  5. I wish there was an option for no stars. I will never rent from Hertz again. I rented a vehicle from Hertz for a weekend. Being that I did my reservation with hotwire.com, I had to have an additional $200 for a deposit. I was told that once the car was returned, the deposit would be returned after midnight, which would be Monday morning. It is now Friday and I still do not have the return of my deposit. The customer service rep who called themselves assisting me was rude and extremely disrespectful. Instead of her finding a way to help me, she was argumentative with everything that I said and the icing on the cake was when she transferred me to the survey line when she longer wanted to deal with my issue. I am determined to go on every website imagineable and speak about my experience. I called back to speak to a supervisor and all they could do was put in for a call back, but the representative did inform me that no one ever sent a release form to my credit card company. Unbelievable!

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  6. My car in for a huge costly repair and rented from Hertz as the office a only a few block from home. I was offered the insurance, which I turned down, but he came back stating it was only $9.99..... My state of mind was in a spin because of the cost I am facing to reapir my car and I didn't think to ask if that was a daily rate so I said okay. Of course now I find out it was a daily rate. I think it was his responsibilty, not mine, to make that clear. I am submitting a letter to their headquarters.

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  7. September 24, 2012 Before 9:00 AM Frankfort Germany We rented a Seven Oassenger Mercedies Van and drove it to Italy and back with over 4,000 Km on the Vehicle. The cost for this rental was supposed to be 700 Euro at return time Receipt shows. However I revceived a Credit Card Charge of 1,074.57. I have a dispute pending with your company through my Credit Card company (Master Card) and I have stopped payment to Hertz. If you will investigate this issue I will respond with the proper amount that I owe Hertz

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  8. Hertz undoubtedly has the worst Customer Service Organization I have ever encountered. They do not respond to requests in a timely way and provide incorrect information.

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  9. My boss had a fender bender in Florence, Italy. He gave the Hertz office there his credit card, they ran the card and he thought it was finished. Nope, has been getting bills for close to 900 euros, we have been trying to get this rectified in the US since no one speaks English in their Italian offices, the VM are all in Italian. I have called the corporate office three times now and have been put through to a Mr John Fahey. He has never called back. Hertz is our corporate perferred car. That stinks

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  10. I have been dealing with Hertz for the last 15 years but have been renting cars only 4 or 5 times a year for the last 4 years. My experience with them has been wonderful. The rental fee is always lower then anywhere else around. I usually get the make and model that I want and an upgrade most of the time. The customer service people that I talk to are very helpful. I am always treated with respect, and respect is always returned.

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  11. Hertz is nothing but people trying to screw customers out of money with terrible service . I would not recommend or ever use them again !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  12. Hertz is the most untrustworthy lying, deceitful coampany that I have ever done business with. Their lack of ethics makes it hard to believe that they are still in business. But not for long. Reputations like theirs today is only dooming them to failure. I will with pleasure offer all the free advertise that I can possibly give for them and I've got plenty. Here is to an organization that is going to go away in the very distant future due to their lack of honesty, intergrity and most of all customer service. Adios hertz and take all your lying employees with you.

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  13. I have never seen a bigger bunch of rude people in all my life. Unprofessional and rude. End of story.

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  14. Gerni M. Yambao, Anchorage, AlaskaAugust 16, 2013 at 1:48 PM

    Hertz rif me off for $150.00 last time ( June 21 to 29, 2013) we rented a car in LA ( near the LAX). I booked the car for a midsize and the car rental agent at the counter told me ( I believe his name is Hector) and he told me ( in front of my daughter) that he would give me a bigger car at no extra cost....I repeated what he said to me " at no extra cost I will take the car". He even told me if I did not like the car I can return it with no problem. I took his offer and drove the car for one week ( without looking at the contract....which I made a mistake, but I was thinking since the rental agent told me same cost, I just signed the contract). When I returned the car after one week of driving, I paid with my credit card. I noticed the extra $150.00. I went tot he counter and asked for the manager and told him the story and asked what was this $150.00 extra cost. I told him that his car rental agent told us "no extra cost". The manager did not do anything except that he told me he could not do anything because I drove the car for week and I have to pay this $150.00 extra. I told him I did not have problem paying this $150.0 , but the problem was "word of honor" from his rental agent. The agent lied to us (in front of my 22 years old daughter) and the manager did not do anything...no apologize....nothing at all. Now I learned from that experience "NEVER RENT A CAR FROM HERTZ".

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  15. don't worry there move to lee county florida will destroy them it's nothing but a drug infested shit hole

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  16. do not use hertz on triviso italy airport cars are with out aircondition

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  17. do not use hertz on triviso italy airport cars are with out aircondition i am charles.cassar work in social media malta charles.cassar@go.com.mt

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  18. DO NOT USE HERTZ. I was over charged $1,700.00 which they agreed they did. After a gave them time to process the refund, I was told that I did not pay anything. I quickly sent over paper work from the bank which proved that I did pay, and even I allowed them to speak with the bank directly regarding my account. It has been months now and the manager who was once helpful stopped answering my phone calls. This is a terrible place to rent from and further action will now have to be taken.

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  19. I rented a midsize car from Priceline for May 21-May 25, 2014 and Hertz was the vendor. When I got to the counter I was told I had a Yaris but I could upgrade for extra money. Not knowing what a Yaris was I declined paying for an upgrade since a Midsize car would be fine. When I got to the car I was in a shock as the Yaris is very small car, subcompact and certainly not midsize. When I checked out I complained to the gentleman who checked us out and his reply was “this is a midsize car because it is a 4 door”. We were going to a grandchild’s graduation and were already late so rather than waste any more time arguing with him I went ahead and left with the car. I wanted a midsize car, paid Priceline for a midsize car and received a very small car from your company with no explanation except I could pay extra for a bigger car. I have used Priceline for years and Hertz has been the vendor many times and never have I run into any problems. I needed a car that held 5 passengers and the Yaris was certainly not that car. Hertz replied they would refund $12.30. Are you kidding? What a bait and switch. I will never use Priceline or Hertz.

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