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Gold's Gym Corporate Office Headquarters HQ

Golds Gym Corporate Office Headquarters HQ
Address:
125 E. John Carpenter Fwy, Ste. 1300
Irving, Texas 75062

Phone Numbers:
Corporate Phone Number: 1-214-574-4653
Fax Number: 1-214-296-5000
Email Address: info@goldsgym.com
Stock Symbol: Private Company




Gold's Gym originally started in California on Muscle Beach. Now, they are Texas based chain of gyms and workout centers with locations in most US States. The Gold's Gym name is also licensed for a line of exercise machines and equipment.

Golds Gym toll-free customer service number is 1-800-877-0343. The company does encourage users to use their technical support system and help forums on their website.


108 comments:

  1. I go to gold gym in San Antonio, texas, the Gm in tezal is very rude, not friendly at all.I work for a big company which we got big contract with gold gym.Im thinking not renew my contract with gold gym.
    .

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    1. Get ready to get ripped off! Golds gym is crap. They are not Spectrum who you could call and talk with. These are professional thieves that act like they are going to help you but just help themselves to your money! Low rent crooks

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    2. I'm beginning to feel the same way, At first it seemed so friendly and promising. but as soon as they messed up my account all the sudden no one can help me and everyone I clueless!! Horrible customer service and no urgency to resolve your issues and keep customers happy!!

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    3. Completely agree with the above comments. We are in the same predicament. We started the membership in December 2013, in San Antonio, TX. They messed up the billing, and no one is able to help at a local level. Terrible customer service and inefficient talent at the management level.

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    4. Im so over this useless company and i havn't even had the chance to work out! Entire staff is rude and could care less about your problem, the only thing they can do is hand you off to someone else who will be equally as useless...how do they stay in business...I guess consumers are lowering their standards these days.

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    5. What kind of operation is this……Legacy Oaks in San Antonio, Texas is the latest Golds to open up there; This place is a sham, smells like dirty socks everywhere ALL the time inside the Gymn--it is all very filthy and I'm very surprised the Health dept. has not closed them down. There are 100's of members and is so crowded ALL the time that you literally have to wait in line to used any of the equipment. There is absolutely NO place to park ALL the time. But what really is disheartening is the Filth in the Gymn--The swimming pool looks like ALL the time that it is never cleaned, The steam room is absolutely Filthy, stinks and is a health hazard in itself. As NEW as this gymn is and with it being so crowded-the machines, benches, treadmills etc… (everything in there) whenever something gets broken it will takes weeks before it gets fixed. My wife signed up for a year contract and she never EVER went into the gymn, because of the conditions I have told her about---THIS WAS A BIG WASTE OF MONEY FOR BOTH OF US. After I left the MANAGER emailed me and wanted to discuss these issues I bring up….. (In keeping with the rest of the story)- That MANAGER never called me when he said he was. The Gymn IS and WAS the biggest rip off! You know giving the health dept. a call might not be such a bad idea after all. I know that they can't be abiding by the membership quota, I have a hard time believing that those crowded conditions are legal….. Yes, you're absolutely right---We will NOT ever go back

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    6. Golds Gym is nothing but lone sharks that steal your money and make excuses. More like a dangerous gang you can't get out of. I wish i would've went with my first instinct and not signed up. They charged me twice in one month and actually trying to justify it. SMH! Im praying by Gods grace i get out of this contract. They can keep the money they took cus obviously they need it more than me but dont take anymore from me. I hate i did this to myself. Never again.

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    7. We are members of Gold's gym in Somerville, Massachusetts which is near the Twin City Plaza. We have shared our concerns to the staff including the manager that it too hot in the zumba room, one of the fans broke two months ago and the still have fixed it, they keep telling us "we'll fix it" we'll fix it "however it is still not fixed.

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    8. Just to let everyone know, I go to Gold's gym in Thousand Oaks CA, and I was physically attacked by a woman, she has harassed me for three years, I had spent thousands of dollar's at Gold's nothing was done.

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  2. I've tried to contact headquarters about a gym in Harrisburg Pennsylvania and received nothing in response!! No reply, no "we will look into it" NOTHING!

    They have increased the temperature to 74* in all of the smaller rooms and they become a sweat box before the workout begins. ONE fan is shared between 3 rooms which is not enough. If I wanted to sweat to death is do it in the 90* weather!

    The bulb in the cardio room keeps going out and isn't replaced for weeks at a time. Equipment isn't fixed for weeks and the amount of equipment for Body pump is to a minimum.

    The staff is great, friendly and only
    As helpful as the owner allows them to be. The owner only comes in to make things worse. Perhaps if the facility was better cared for the owner wouldn't have financial problems and could afford to fix things and keep the customers cooler.

    This 4 year member is seeking a new gym. I'm so disappointed in Golds as a whole and would not recommend them to anyone!!

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    Replies
    1. I called today to get some information about bar clips. I'm a member of Golds Gym in Harrisburg and am resorting to buying my own clips so I am not shut out of a class because none are left. The managers have been telling the owner to buy more clips for a year and still nothing.... I call the guy a slum lord.

      As the previous person stated, equipment isn't fixed for weeks and the amount of equipment for Body pump is at a minimum. The mats are for yoga, not for weight training and are in very poor condition. There is sand all over the studio floor because the weights are loosing sand. The spin instructors scream because there is no microphone supplied to them.

      The stair climbers are ancient and overall the equipment is old. The place does not have the standard Golds Gym look and the walls in the studio have stains all over them. The place is just not maintained.

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  3. I contacted the corporate office in irving tx regarding a mistake on a debit amount on my account but they take no responsibility in helping me and say to contact the gym in which i made changes to my membership. That gym said to call corporate. They are clueless, especially Mirna and Belinda. They have no customer skills and no apologies for mistakes made by them. I belonged to Spectrum but unfortunately, Gold's merged with them and now, it sucks. Spectrum is professional with class. Gold's gym is Getto to the max-especially the corporate office. I miss dealing with Spectrum :( so much better!

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    Replies
    1. Something similar happened to me. I am looking into the possibility of a class action lawsuit for misappropriation of funds. I can be contacted at imagejones@gmail.com if you have information that might be helpful.

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    2. @Image Jones...i wish you the best with this because this company is trash!!

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  4. I'm having the same problem with the gym drafting from my account when the amount owed was already posted. No one wants to take responsibility for this mistake and I keep getting the run around. I just joined so I would hate to cancel my membership already.

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    Replies
    1. Something similar happened to me. I am looking into the possibility of a class action lawsuit for misappropriation of funds. I can be contacted at imagejones@gmail.com if you have information that might be helpful.

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    2. @anonymous I have the exact problem now and I am trying to cancel my account and they are telling me that I can't cancel and that I have to pay $389 for each account to cancel....I refuse. They tell me we can freeze you golds account for a couple of months until its payed.

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    3. I am being hounded by a collection agency--called 9 times in 1 hour--and I don't even owe any money--no one seems to be able to fix the 'computer' problem

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  5. my advice - CANCEL WHILE YOU STILL CAN!

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  6. CANCEL! THEY HAVE BEEN WITHDRAWING FROM MY ACCOUNT FOR SERVERAL MONTHS UNAUTHORIZED AND THE BILLING COORDINATOR IS IMPOSSIBLE TO GET AHOLD OF. I'VE MOVED TO A RURAL AREA OF MAINE AND THERE IS NO GOLDS GYM IN THE AREA. I'VE SUBMITTED ALL DOCUMENTATION, LEASE, LETTERS, ID'S, BILLS, MAIL ETC... AND THEY CONTINUE TO WITHDRAW MY MONTHLY DUES. I'VE CALLED ON AVERAGE 6 TIMES PER WEEK AND LEFT MSGS WITH ALMOST EVERYONE THAT WORKS THERE THAT THEY PRACTICALLY KNOW WHO I AM BY THAT ALONE, AND "MARIA" FROM THE COMMUNIPAW GOLDS GYM IN JERSEY CITY WILL NOT RETURN YOUR CALLS OR GET BACK TO YOU AND HAS ALL THE EMPLOYEES "SCREEN" HER PHONE CALLS SO THAT SHE DOESN'T HAVE TO "DEAL" WITH UNHAPPY CUSTOMERS. THIS IS COMPLETE BULLSHIT! I'VE BEEN CALLING ALMOST EVERYDAY FOR 3 MONTHS AND SPOKE TO HER ONCE ABOUT A WEEK AGO AND SHE HAD THE NERVE TO SAY THAT SHE DID GET MY MESSAGES BUT JUST DIDN'T CALL ME BACK. AND THAT APPARENTLY SHE NEEDS ADDITIONAL INFORMATION FROM ME...LIKE WHAT? MY FRIGGIN DNA?? THIS IS RIDICIOLOUS! I WILL BE REPORTING THEM TO THE BETTER BUSINESS BUREAU AND NEVER REFERING ANYONE TO THAT GYM. EVER.

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    Replies
    1. Something similar happened to me. I am looking into the possibility of a class action lawsuit for misappropriation of funds. I can be contacted at imagejones@gmail.com if you have information that might be helpful.

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    2. they are doing the same thing to me,,,,last month they took out an extra $25.oo and yesterday which is not my due date they took out a payment that is not what I am supposed to pay!!!

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    3. I had the same problem in Staunton, Va. I moved out of the area, no Gold's gym within 75 miles of my home. I wrote to cancel membership and they filed a collection on me. I've been trying for years to have it removed and they aren't budging and neither am I. It'll stay there until I'm dead and gone.

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    4. I was double charged by the Gold's Gym in Rosslyn, Virginia ten years ago. They drew monthly charges from my checking account, and at the same time they charged me $5.00 every time I visited them. I still have the receipts.
      In 1997, I complained to their financial company called BELMONT FINANCIAL SERVICES and the Rosslyn Gold Gym. But both ignored my complaints by letter. I did not speak good English at that time, and after 10 years (now), I have decided to call their customer service department. Ms. CYNTHIA HARNANDEZ an emploee, has told me that there is nothing I can do about and basically has told me to go away. Ms. CYNTHIA HARNANDEZ has insulted me although the fault is theirs. She won't let me speak to her supervisor or manager. My complaints are blocked and buried by her. The company does not have a moral.

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    5. I moved. Filed for early termination- moving from Alabama to Maine. Sent in paperwork (after confirming correct forms accepted with Keisha Clyde). Over month later billed twice from account. Called again- spoke with Cynthia Hernandez said nothing was received.. I forwarded her my email from last time. Heard nothing. Called back again, talked with Nick Martin (who was over-the-top rude) and he spoke with Cynthia. Cynthia tells him my proof of move or whatever isn't valid? It was a utility bill/statement issuing me a refund??? So, still waiting to hear what's going on? Calling again tomorrow. I have, in the mean time, cancelled payment through my bank. Anyone else should do the same if they know they've been scammed. CANCEL PAYMENT THROUGH BANK OR CREDIT CARD COMPANY.

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  7. I have been called and turned over to a collection agency for an account totally paid in full!!! I have been on hold for 3 hours and still no one answers the phone...DO NOT GO TO GOLD GYM!!!!

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    1. we are havening the same problem,its so bad a want to get a lawye even after i have the cancelation form as prove

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    2. Something similar happened to me. I am looking into the possibility of a class action lawsuit for misappropriation of funds. I can be contacted at imagejones@gmail.com if you have information that might be helpful.

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    3. I am currently going through the same ordeal. I changed my credit card number and now they have reported me to a collection agency. I have called and mailed letters to corporate headquarters and to the collection agency to no avail. Today, I received a third notice stating that "THIS IS YOUR THIRD NOTICE-- ALL PREVIOUS EFFORTS TO RESOLVE THIS MATTER HAVE BEEN IGNORED." Does anyone have any suggestions on how to resolve a dispute with Gold's Gym. I feel like this is extortion!!!

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  8. I worked out for few months with a professional trainer at Gold's gym, and it was a great experience! Unfortunately I had to stop going through because it was really pretty expensive.

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  9. I have been financially harassed by Gold Gym for the past year. Not only have I submitted all documentation to the gym I was a membership at, but sent copies to their local corporate office. I have been told several times that "This will be taken care of I am so sorry" by the Gym's Manager (who is also the guy who signed me up), and to no avail, nothing has been done. Luckily my bank is AWESOME and put a block on them trying to STEAL anymore money from me, however every month they still try to submit for payment 4 to 5 times a month, AND on top of that, they have sent me to collections, which I plan on fighting with an attorney if necessary. I have never had to deal with such stupidity in all my life. I can't believe people still buy into this gyms bullshit!

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    Replies
    1. Something similar happened to me. I am looking into the possibility of a class action lawsuit for misappropriation of funds. I can be contacted at imagejones@gmail.com if you have information that might be helpful.

      Delete
  10. I cancelled my account several months ago (so I thought) but due to my submission "never being filed" I have continued to be charged every month even though I don't even live in Texas. I have been told that A) there is nothing they can do, B) I should not expect to get my money back and C) been given phony numbers by employees. I have no idea what kind of business these people are running but if you ever are thinking about purchasing anything from them, don't do it. You will only regret it.

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    1. did you ever get your membership canceled? and if so, how? i have also been experiencing the same run around crap from them.

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    2. I did not know that they are charning me for one year.

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  11. I am so disappointed with the Gold's Gym in Greenbrook NJ. Due to indifferences with the landlord Rob, the gym owner sold his gym to the Retro Fitness. Without giving my the option I am a member of Retro. I do not want to be a member at Retro. We were all effected by the Hurricane Sandy, including the gym. They had no power for 2 weeks and somehow not only was I billed for the full months gym, but I was billed by Retro?!! I am so dissapointed, I really enjoyed Golds gym and I chose Golds over Retro for a reason. I would like someone to please contact me. Since Golds is no longer there my membership should have been canceled and I should have been given the option to stay or go.

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  12. Same here, they just tried to withdraw money from your bank even after I cancelled the membership 3 months later. They even sent me a bill that place me in collection. I called customer service line and was on hold for ever and never got to talk to anyone. I called the local gym and spoke to the manager and she asked me if i have a copy of cancellation sheet even though it showed in the system that it has been cancelled. She said that she needs proof that I was actually the one cancelling it. Can you beleive this? Gold Gym is so UNPROFESSIONAL and please DO NOT be a part of it or have anything to do with thier business. It's totally a scam.

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    Replies
    1. Something similar happened to me. I am looking into the possibility of a class action lawsuit for misappropriation of funds. I can be contacted at imagejones@gmail.com if you have information that might be helpful.

      Delete
  13. Ditto here with the Green Brook NJ Golds Gym - I cancelled my membership when transferred abroad, sent the local gym and their billing agency in ga (per the membership fine print) via certified mail and they still tried to tell me they didn't get it and just kept on drawing money from my acct each mo... Had to put a block on them from 1/2 way around the globe and then the collections calls started... Took the BBB and attny gen'l office consumer affirs to get they scumbags off my back... 3 yrs later!!!

    Then I Find out that's the golds' mo... Run don't walk away if you value your money - must be organized crime behind the golds gym syndicate

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    Replies
    1. Horrible Estasblishment!

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    2. Something similar happened to me. I am looking into the possibility of a class action lawsuit for misappropriation of funds. I can be contacted at imagejones@gmail.com if you have information that might be helpful.

      Delete
  14. We first had an account we spectrum that we really liked and then was taken over by golds gym. We never had an account with golds and they are trying to charge us for 6 months.. what kind of corporation does this? We have contacted corporate many times with no feed back.. Horrible company

    ReplyDelete
    Replies
    1. Something similar happened to me. I am looking into the possibility of a class action lawsuit for misappropriation of funds. I can be contacted at imagejones@gmail.com if you have information that might be helpful.

      Delete
  15. Dear John plus Mary,


    Dear God's Gym:
    How are you worth it?
    Ill say it again my friend. How you worth the price of pain without pleasure?

    Fact: We are in a the worst Recession with the 2013 no hope rope "due to" bad customer service on the entire nation. The sad is not just you which means we are not enjoying the right stress vs bad stress.

    The Bad News is More Loss for everybody.

    Your team members need a refresher's course in serving good lemonade vs weak.

    I have not read any of your list of letters - I skimmed and they were all pretty much bad which means your clients including myself are getter fatter vs fit.

    My intention is to get in shape for the purposes of health, wealth, and hired. That is my plight plus playing dirty due to windows not clean.

    Life is harder due to whatever. I am sure God's Gym with Gold's Gym can give some love our way since all of you eat well and better ie: your brains are suppose to be more aware.

    Improve This: The Poor Customer Service of no love on all of your clients is not smart if you want to have a business with less work without lies.

    If you are the best, people will flock but not if you are not living up to what you claim as far as giving me a better life cause the $400 something to go on my bill is wrong chess move on the cosmic chess board in the fast lane.

    I wasn't going to go here with but I saw the comment box saw what your other clients thought in these times of recession from foul.

    The bottom line: I got lured in like a barricuda and I'm am not happy.

    I have $400 something to go on my bill and youre policies to not give righteous is cruel and without rewards. Tip: You need to refresh your policies without mercy. I am sure it was just an oversight since HQ is from Texas.

    Thank you and Have a Nice Day!


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  16. My Comment to all the unhappy people who are unhappy.

    Let it go, and go find a gym that will serve.

    In my town, I can go to the rec center and pay $10.00 a month if I pay them $120 a year or $20 a month and no contract. They have all the best equipment and it's clean.

    I have used Gold's Gym twice since I signed up in 2011. The salesman was really good and I pay them. Their facility wasn't all that in Utah. It looked like another 24 hour Fitness. In California, their Gyms make you feel like you are working with the professionals and why I chose Gold's Gym.

    So, I would say to all of you - go find another gym that will give you what you want.

    So you say your company or you has signed on their dotted line already? And???? Go find another gym. I did and I bring in a very small income.

    Gr8 Advice: Just let it go and chalk it up as a lesson.

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  17. Gold Gym #1108: Brownsville Texas general manager lacks management knowlege and the personal trainers are unprofessionals and low lifes.

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  18. I put my personal training sessions on hold, because I had some to make up, no use in continuously paying $550 a month when Im not caught up (right?). SO I get a collection notice of $1,800.00! I go to figure out what the hell was going on in my local Golds in Roseville Ca, and their rep says the only way he can rectify my situation, is if he resigns me up for another month paid in full. So because of Gold's error, by an associate who was let go of their company due to fraudulent behavior, I have to pay the price? No only that but the steps this Representative took didn't make sense. He first balanced my account said it was taken care of, even made a little side note (im thinking ok its taken care of) but the next step was resigning me up for another month. (his response "thats what the system will allow") UM NO its because you get commission/credited for signing me up. I feel defrauded twice!!!!!! Have yet to speak with corporate.

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  19. Seriously unsatisfied with Golds gym!!! DO NOT SIGN UP WITH THEM!!!!! Worst decision my husband and I have made. We cannot get in contact with anyone from customer care. I called corporate office in Irving and each time I get referred to another person who only forwards my calls to voice mail. Its a joke! Not to mention the unprofessionalism of the staff. Wow. In complete amazement that golds is in business. Im sure the original gold's out of California would be ashamed to be associated with this behavior of business. Some thing needs to be done. Would NEVER recommend golds to anyone. Worst gym experience in my life!

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  20. Gold's Gym on Bailey Cove in Huntsville, AL is HORRIBLE! Quality and the up keep of the gym is not good at all; and the billing and customer service is worse. I have filed a complaint with the BBB and found out that their rating is an "F". I am now pursuing a legal action against them for continuing to withdraw from my account. Since this report to the BBB, they have withdrawn from my account again and now owe even more! Summary of my complaint with the BBB is as follows: "My gym membership and my son's membership was paid up front, and they continued to withdraw from my account. I paid this gym my startup fee and first months dues for mine and my son's account. They continued to charge my account. When trying to work with the billing department (Hailey in Florida) she was horribly rude, disrespectful and would not acknowledge the overage that I should have on both accounts. In trying to work with her, she told me to work with Jeremiah at the local location. Jeremiah tried to help in the beginning; however, he would never make himself available and then would ignore my calls. This business does not provide the customer service that I deserved. At one time, he had another employee answer the phone and she refused to put him on because he was leaving. In addition, she would not give her name; however, found out it was "Morgan". This salesperson on the phone, Morgan, was horribly rude and refused to give her name; as well as 'dared' me to "come down there". These are kids running this gym who have no customer respect, much less adult respect. Do not go to this gym, the billing is horrible and the customer service is worse. They should not be in business whatso ever!!! They still have a balance due to me and if not received, I will pursue that balance legally."

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  21. The worst gym I've ever been too !!! - DONT GO HERE !

    I'am absolutely appalled by the service i have experienced, I've been trying to contact gold gym about canceling my membership due to a on going back pain, i have noted the times and voice mails i left over a 2 week period, the supervisor on the phone was one of the rudest people I've ever spoken too. I then receive a uncaring voicemail claiming that my doctors note is not valid because its DOESNT say 'PERMANENT' I've now had to go back to the doctors and get a new doctors not claiming 'PERMANENT INJURY' What a inconvenience on top of that I've had the run around about a 'decline fee ' 25$ my card was stolen and i had to get a note from wells fargo claiming that it was 'actually' stolen are you f***ing kidding me ? So again i run around and go to wells fargo and they tell me they cant release thats information.
    The woman on the phone said " oh well i guess you will have to pay for it "


    I was also NOT told about the 40$ "service fee/lock in fee" at the sign up, yes , i should have read the whole contract before but i actually signed, but i thought they were at least going to be honest with me,
    At this point.

    I owe
    - 20$ month of may on top of
    - 40$ ( lock in fee )
    - 25 $ decline fee - that you cant do anything about and they refuse to take it off.

    Now there saying that i need to pay the another payment of 20$ for my last month ???
    IM NOT EVEN GOING TO THE GYM.

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  22. DONT GO TO GOLDS GYM, THEY SUCK


    I'am absolutely appalled by the service i have experienced, I've been trying to contact gold gym about canceling my membership due to a on going back pain, i have noted the times and voice mails i left over a 2 week period, the supervisor on the phone was one of the rudest people I've ever spoken too. I then receive a uncaring voicemail claiming that my doctors note is not valid because its DOESNT say 'PERMANENT' I've now had to go back to the doctors and get a new doctors not claiming 'PERMANENT INJURY' What a inconvenience on top of that I've had the run around about a 'decline fee ' 25$ my card was stolen and i had to get a note from wells fargo claiming that it was 'actually' stolen are you f***ing kidding me ? So again i run around and go to wells fargo and they tell me they cant release thats information.
    The woman on the phone said " oh well i guess you will have to pay for it "


    I was also NOT told about the 40$ "service fee/lock in fee" at the sign up, yes , i should have read the whole contract before but i actually signed, but i thought they were at least going to be honest with me,
    At this point.

    I owe
    - 20$ month of may on top of
    - 40$ ( lock in fee )
    - 25 $ decline fee - that you cant do anything about and they refuse to take it off.

    Now there saying that i need to pay the another payment of 20$ for my last month ???
    IM NOT EVEN GOING TO THE GYM.

    ReplyDelete
  23. I've canceled 3 other family members in Dec of 2012, and in Feb of this year realized that I was still being charged for all for those 3 members. Apparently the paperwork that was filed with someone working with corporate did not see to it that the papers were processed. Both the gym manager Marty Landers and Brown Smith were to handle the situation and told me they would but after months went by they never did anything!!!
    I ended up calling corporate myself only to find that I missed a 90 day disagreement period where I could have disputed everything. I WAS NOT TOLD ABOUT THAT!!! Marty and Brown led me to believe that they would handle everything and they didn't. And now I'm out $170+!! After leaving them both numerous emails, voice messages, and letters they have not bothered contacting me at all. Because they didn't take the responsibility to help me like they said they would, I am the one out the funds that should have stopped in Jan 2013.

    ReplyDelete
  24. did someone filed a complaint with better business bureau? i had experienced the same thing. me any my husband just signed up last april 26th. we are in contract with them for a year and we paid upfront for the trainer almost 2, 000 and still has to pay 1000 for the remaining 12 mos. they were not supposed to charge us until the first of july but they started the charges in june. i signed up my grandson for swim lessons for 99/mo and with contract of 3 months but they already charged me 198 in a matter of 2 weeks. i went there and told them about it but they said my membership due date in on the first of the mo, so if you signed up mid month, they will charge you when you signed up and collect another monthly 2 weeks after. they really suck. they are a bunch of crooks.

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  25. ive been canceled since December of last year and im still being charged bi weekly. ive called three or four times since then complaining and asking for them to cancel because ive moved out of state!! bunch of crooks

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  26. Reading all of these comment above is in line with our experience. Gold Gym in Rogers Ranch San Antonio bought The Spectrum a year or two ago, and the facilities and service have gone down the toilet ever since. The Gold's Gym in Roger's Ranch is mismanaged, has clueless staff, nobody seems to know who is in charge, the facilities are falling apart, not maintained... our pool use to be crystal clear & blue is now green with algae... the weights and video monitors... Gold's service & facilities suck... you are making a HUGE mistake by considering joining! Especially in San Antonio...

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  27. I cancelled my memebership back in 2008 when I left for college and I just got a phone call from First Credit Services, collection agency, threatening me and telling me that I have $500 due to Gold's Gym in Live Oak, TX.

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  28. Wow!! Just reading all these comments has made me wonder if I should even call and give them the new expiration date for my card. It expired last month and I didn't think about calling to give them the new one until I got a bill in the mail for the 15.95 plus 39.00 plus 25.00. I was asking them to take the 25.00 off for NSF in my account when it was just my exp. date and they said they would not be able to do that. That is when I first started to get upset, so I started to look for a corporate number I could call and came upon this. Well looks like they will just have to keep sending me bills and I will pay with money orders in the mail. They will sure not be getting my credit card number again and I will keep all my receipts when I do pay them for the 1yr monthly subscription. I cant believe a company would be run so poorly and they are really getting away with this!?!?

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  29. Do not do business with Gold's Gym in douglasville ga!

    This is why I didnt want to do automated drafts and this is why they are losing business!

    Poor Management!

    They use abcfinancial for their billing and Netcollections.

    I am getting the run around because of their processing error.

    I am having a horrible experience!

    Attention: Golds Gym Corporate Office Headquarters HQ Address:
    125 E. John Carpenter Fwy, Ste. 1300
    Irving, Texas 75062
    Corporate Phone Number: 1-214-574-4653
    Fax Number: 1-214-296-5000
    Email Address: info@goldsgym.com
    Stock Symbol: Private Company

    I am having a problem with billing.
    Please call me at xxx xxx xxxx case #2601-58016

    From: Vickie Wilson
    To: Eric Maxwell ; Toni Williams ; "Kailyn.thompson@abcfinancial.com"
    Sent: Friday, August 16, 2013 2:09 PM
    Subject: RE: 2601-58016 membership

    Please contact your club regarding our membership.

    From: JJ Sent: Friday, August 16, 2013 12:56 PM
    To: Vickie Wilson; Eric Maxwell; Toni Williams; Kailyn.thompson@abcfinancial.com
    Subject: Re: 2601-58016 membership

    Hello,abcfinanicial
    Has this issue or collection been resolved yet?I need to speak to someone.
    Aug. 16, 20131:55 pm
    JJ XXX XXX XXXX
    From: JJ.com
    To: Vickie Wilson ; "Eric.Maxwell@abcfinancial.com" ; "toni.williams@abcfinancial.com" ; "Kailyn.thompson@abcfinancial.com" jjSent: Monday, August 12, 2013 3:35 PM
    Subject: Re: 2601-58016 membership
    OK, I just checked my E-mail for the notification dates Vickie Wilson gave me today and I did not receive any notices on my Email either.

    Is this a scam to get more money out of people who cancel service?

    What are you guys up to? Am I missing something? I may need to take this to court and I will show the judge my E-mails and the conversation in black and white that I had with Kailyn Thompson.

    You guys are really taking me through a lot for an original $12.50 payment that has grown into a wopping $187.50. We made need to expose this kinda of trickery to the media. Please fix this. My patience is running very short! I don't have money to waste and time to lose on such foolery.

    Please clear this up within the next 24 hrs or I will file a small claims case against you because these are very unfair and unprofessional practices.

    JJ
    08/12/13

    From: JJ
    To: Vickie Wilson ; "Eric.Maxwell@abcfinancial.com" ; "toni.williams@abcfinancial.com" ; JJ
    Sent: Monday, August 12, 2013 3:06 PM
    Subject: Re: 2601-58016 membership
    copy from JJ

    Aug. 12, 2013
    3:05pm


    To: Vicki Wilson, Eric Maxwell, Toni Williams, Kaitlyn Thom,pson
    CC: JJ

    From: JJ
    To: Kailin Thompson ; "vickie.wilson@abcfinancial.com" ; JJ
    Sent: Monday, August 12, 2013 3:02 PM
    Subject: Re: Cancellation Issue- billing- jj
    Hi Kaitlyn,

    Thanks for the response.

    I just went to Gold's gym and I also talked to Vickie Wilson today on August 12, 2013 at or around 2:00 to 2:30 pm to find out why my acct.#2601-58016 has been sent to collections with NETCollection$.

    ReplyDelete
    Replies
    1. Something similar happened to me. I am looking into the possibility of a class action lawsuit for misappropriation of funds. I can be contacted at imagejones@gmail.com if you have information that might be helpful.

      Delete
  30. Gold's Gym withdrew $467 from my checking account without notice or cause. When I contacted the Corporate office they told me that the action came from my home gym in San Antonio, TX and would need to be resolved there. When I went to my home gym they blamed the corporate office for the mistake. Later, I was told that an entirely different gym debited my account for personal training sessions I never received. After days of getting the runaround, I was told that it will take 14 more days to get my money back because they wanted to mail it. It wasn't until I said I will not be further inconvenienced by there unprofessionalism that they agreed to credit it back to my credit card. After reading all the blogs and posts from people saying they had similar experiences, I will be checking into legal counsel to determine to possibility of a class action lawsuit.

    ReplyDelete
  31. WOW! Same here! Billing me after I went into the local gym in NY and cancelled my membership, 5 months later I realized i am still being billed!!! Have called and called and called, always getting the run around "so and so will call you" but of course nobody ever does! Hundreds of dollars! Talk about a criminal organization!

    GO TO A DIFFERENT GYM!!!

    ReplyDelete
  32. Thought it was just the Middletown NY branch that was worthless and stealing my money, now I see branches all over the US are ripping people off!

    How is this possible? We should all join together and report to the Better Business Bureau!!!

    This is even worse then most internet scams!!!!!

    ReplyDelete
  33. I had been a happy Spectrum member at Rogers Ranch in San Antonio for many, many years. When they changed hands to Gold's I was semi excited! Wow, a "real" gym with (hopefully) "real" trainers and staff who knew the machines and how to porperly use them. Wrong! It is hard to even find a staff member unless you go to the front desk. And then, they can not locate ayone to help even with their radio communication system. And when there have been issues involving cleanliness of the locker rooms, sauna, whirlpool, steam room and pool... it laid on deaf ears. Numerous complaints and even letters to the GM have gone unanswered. The pool even has tiny bits of diaper pieces floating in it (they allow a childrens swim class to use it 3 times a week)! I was so disgusted that I baled to another gym and am now playing the waiting game for my Gold's membership to be up at the end of the year! I had stupidly re-upped on my contract to add a teenager just before Gold's took over. Huge mistake! Do not sign with these folks! Go at peak hours and look at every crack and crevice... they do not run a tight operation.

    ReplyDelete
  34. I Purchased a Membership @ Gold's In Las Vegas NV on Loosee! I was told with the membership I purchased that I was allowed to take a guest! WRONG they want the guest to be a local with a license from NV my friends & family are from out of state how can they pick & choose who can & cannot be my guest? Needless to say I will not be renewing my membership @ this facility theirs plenty of other gyms their loss! NV is not the only gold's gym why would they do that? You would think that they would want people signing up for their facility! Love the Instructors but management is another story, what happened to customer service...

    ReplyDelete
  35. I have been trying to cancel my membership for months and it's impossible to find a number to do that. Once you do they leave you on hold until you hang up and keep billing you every month. You can't cancel online which you should be able to. THIS IS A COMPLETE LAPSE IN CUSTOMER SERVICE AND CLEAR THAT YOU JUST WANT TO STICK IT TO YOUR MEMBERS FOR A FEW MORE MONTHS.

    ReplyDelete
  36. take make all gold gmy health clubs at all get at new health numbership at gold gyms all are new all
    Omaha Nebraska at gold gyms new away the gold gyms

    ReplyDelete
  37. all Omaha peoples at all opening new gold gmy at al away at health at up all Omaha Nebraska at
    quester all helping all user this Omaha Nebraska at the love at healths at all pull is research at
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    be watich of healths at all new gold gmys ares at inputer all new open for gold gmy
    plase near all get research at new gold gmys

    ReplyDelete
  38. I have tried on several occasions to cancel our contracts with Gold’s Gym. This started back in May of 2013 as I fell down the stairs and hurt myself and could not use the service.

    I called several times and spoke with Jim the manager at the Gold’s Gym in Florissant, MO and he stated no problem to cancel and his main concern was that I was NOT hurt at the gym. I told him I fell down the stairs at home.

    I then received a bill from a collection’s agency so I made another phone call to Gold’s Gym, paid both the collections notices in full and explained to the person that I need the contracts cancelled. She then told me I could only cancel online. I asked why I was not informed that prior, she was not certain. She explained to me they would need doctor notice, so I faxed them doctor notice with a statement to cancel my account immediately.

    So, I go home and get online to cancel my husband's account, the website would not give me an option to cancel but I could however, get a help screen to pop up to request from customer service to cancel my account or help me to cancel my account.

    I never heard from one person from the company, did not receive a bill or notice of any type regarding my husband's account or mine so I assumed issue resolved.

    Over the weekend I received another collection’s notice stating husband's account past due. I call Gold’s Gym once again and I get a really rude person, Nick Martin, on the phone who would not let me explain my situation and all he would say is I CANNOT CANCEL my contracts.

    I do not know where to turn from here. So, I filed a complaint with the Attorney Generals Office. I was also informed they would automatically renew. I cannot get anywhere with the company’s customer service department nor will they let me speak with a supervisor.

    ReplyDelete
  39. If you read your contracts, at least the one from Gold's Gym Express. You have to notify them in WRITING, certified mail that you want to cancel your membership. It seems gyms are notorious for this because they want to make it difficult and convoluted for you to leave them. I found fine print in the membership contract that authorizes a $25 payment draft fee. So there $1 to join and $9.99 a month rapidly becomes nearly $70 in enrollment fees if you don't want a year commitment. I wouldn't mind considering things if they were upfront about stuff like that. But they hook you and the more I research this company the less I want any of my financial information in their hands. Sorry.

    ReplyDelete
  40. On October 29, 2013 I spoke to the manager Antonio about a current charge. His customer service was terrible. I had a $40.00 charge and went to the gym to talk to them about it since my membership is only 9.99 per month. He just stared at me and said we tell everyone there is a 40.00 fee to hold your monthly membership price of 9.99. I told him when I signed up I specifically asked if there were other charges and was told no. He said it wasn't his problem and handed me corporate phone number. I asked to see my contract and he told me call corporate. I asked if he could me the salesgirl's name that signed me up and he said to call corporate. I asked for his name and he FINALLY said Antonio. I told him I needed to update my credit card and if possible could I cancel my membership due to the charge and his poor customer service. Guess what...I was told to call corporate. What really frustrated me was the terrible customer service. All day long I give wonderful customer service at my work (even when the customers are rude). I have tried calling corporate twice in 2 days and get a recording they have a high volume of calls and to leave a message and they will get back to me. I still have not receive a call. On facebook I asked if anyone else had problems with Gold Gym. Yes, there are many. Also that Antonio at the South Jordan, Utah gym is always rude. Guess it's time to call Utah Consumer Fraud.

    ReplyDelete
  41. Gold's Gym in Reston VA may be hazardous to your health. Recent sanitary problems included mold in a shower and mold covering the walls of steam room, filthy floors and filthy shower curtain. Overall maintenance is terribly substandard.

    ReplyDelete
  42. So I brought my dad today to my gym, Gold's on Babcock. He will be moving here in a couple months and he wanted to check out the location although he is an Anytime Fitness member in Florida. When I arrived, I asked for a 3 day pass for my dad. They told me he had to pay because he did not live in San Antonio. I said, "you advertise 7 day passes in your print marketing and on your website!" They told me that special was for in-state only. I then proceeded to tell them he was moving here and wanted to see if this was the gym for him. The front desk guy doesn't make the rules so I asked for the GM Charlene Campos. She was working out so I went over to her and she was rude and unprofessional. She didn't care to ask me the circumstances of the matter, she didn't care whether or not she gained another customer or lost one no less, she also didn't seem to care that my father is a retired Vietnam Veteran who was shot in battle or the fact that he is a senior citizen. I know at least 2 people by name, that walk in that gym and don't pay a dollar to work out almost everyday and I have a membership I have been paying for years & they have the audacity to charge my father, a retired Vietnam Vet on a fixed income, to work out for 2 days and possibly join their gym in 2 months???? I am cancelling my membership tomorrow, I have already filed a BBB complaint, I will contact the Veteran's Administration tomorrow and post everywhere I can about this appalling display of customer service!!!! They have lost a customer for life and by the time I'm done, I will make sure a lot more!!!!

    ReplyDelete
  43. I guess each location of a Golds Gym is independently owned but since it’s using the name GOLDS GYM it should have some type of clause that the franchisee must maintain the integrity of the company. I had a horrible experience at the Golds Gym in Arcadia, CA and even if you ask for corp. # “we are not authorized to give that information” or god forbid ask for the manager. Each day the name changes depending on their mood. THERE IS NO PERSON OF CONTACT besides the snotty females working the front counter and the juiced up meat heads prowling around checking out girls. This place is a complete joke! Everybody is nice when you go in to check out the amenities but once you sign that 2 year contract say good-bye to good customer service and good-bye to any professionalism. I will share my experience with everyone I touch on a daily basis and write many reviews based on how I was treated in that rat hole of a gym with juvenile delinquents working.

    ReplyDelete
  44. I went to Golds Gym the total of 2 TIMES! in 2010 under the impression that is was a no contract month by month. I got sick with blood clots and could no longer go, and have not gone since. I have been called none stop everyday for the last 2 years from Golds Gym wanting money from me!! 2 times going to the gym should not justify being harassed for 2 years!! NEVER NEVER GO TO GOLDS GYM!!

    ReplyDelete
  45. Gold's Gym customer service is a joke as is their management. I requested by phone to cancel my $110 per month personal training contract two months in advance of the expiration and was told it would be done by the manager, Shane, at the Olney, MD gym. I was again billed. I called national customer service to ask to have the charge removed and was told I needed to "fill out a form" to cancel. I was never told this and now I'm being charged an additional two months because I have to fill out the form and give 30 days notice. I asked to speak to a supervisor and the rep, Rochelle Washington, refused to allow me to speak to anyone else. I am outraged and will be sure to let everyone I know what a lousy company this is and that they should not spend money with them.

    ReplyDelete
  46. At least once a month there is always something broken in your facility in (stl, mo 63136 linebergh) jacuzzi is down are the steam room is down are the pool is down, are the pool and the jacuzzi is down are the steam room and the jacuzzi is down. Consistently there is something broke in your gym. So my question is why is this? Why do I have to pay full price for something that doesn't work full time. A couple of times the things have been down for almost the entire month. What are you doing for your customers to compensate for the constant inconvenience? If you find this a exaggeration I will be contact with you next time so you can read about it next time and there will be a next time probably real soon. That's if they put the bandaid on the jacuzzi before the end of 2018.

    ReplyDelete
  47. I have worked out at Golds on Venice Beach for two years now. The ONLY reason I maintain my membership is because of a certain employee there, that has been nothing but dependable, honest, friendly, professional, and courteous. I've seen him be mistreated for two years now by manager Jason and his boss Josh. It's unbelievable how this employee keeps doing his job but gets treated like crap at work. He has been passed up on promotions we all thinly because he doesn't look like your typical gold gym kind of guy. Qt all see it . I think there is a lawsuit just screaming discrimination. Get some quality managers or I'm canceling.

    ReplyDelete
  48. Worst Gym ever!!!!

    ReplyDelete
  49. My daughter was falsely accused of hurting a child in the play center when employed at the Kingwood location. She was terminated today on a false accusation from a member that had nothing better to do with her time. My daughter was friends with the parent of the child she is accused of "kicking" and adores him!!! She would never harm a child and because one member with not a single shred of evidence accuses someone they are released from there position???!!! On top of that Golds gym has allowed my daughters information to be given to this woman in which case she has posted personal blogs with!!! Lawsuit is being filed against the gym for releasing personal information and against this woman for slander. This disgusts me!!! Do not join this gym as this just adds to the numerous existing complaints!!!!

    ReplyDelete
  50. Currently serving in the military and a Golds member. Joined in Killeen, TX and very dissapointed and disgusted by how this gym is maintained. Constant equipment broken. (Yes I understand things break). The cleanliness of this gym is not up to par at all. And this city is so populated im not understanding why there is not a 2nd golds gym. Its constantly over crowded with very little to offer. This is by far the worst golds gym I have been to. So for all you military personnel who are looking for a gym. You might want to skip this one

    ReplyDelete
  51. On Saturday 1/11/14 and inquired about the gym & spoke to a gym employee by the name of Shawna. I have to tell you, this is an employee was extremely disappointing & not customer friendly. Needless to say I was unimpressed and left the facilty.
    I returned the following day & spoke to an employee by the name of Abbey. What a delight & informative. She offered myself & a friend of mine a tour of the entire facilty.
    I returned on Wed. 1/15/14 & soke to a gentleman by the name of Greg. I expressed my concerns of the gym as a honestly wanted to purchase a year membership, but was unsure if there would be any follow-up with the free one time trainer session. I explained to Greg that there had been someone I know ~ this very thing had happened to.
    I have to tell you, after speaking with Greg, I was impressed & purchased a year membership.
    PS... this company needs to cloneemployees like Abbey and Greg...

    ReplyDelete
  52. I made an error with names: I spoke to David on 1/15/14 not Greg, Sorry. But I did meet & spoke to Greg, today, 1/20/14.


    ReplyDelete
  53. The people of Mount Pleasant SC are in need of a full service Gold's Gym complete with weight room, cardio, sauna, steam room, whirlpool, and swimming pool ASAP. We would like a gym jut like those of Columbia, SC....Preferably built very soon.

    ReplyDelete
  54. I have been a member of a Golds Gym in Maryland for the past seven years. I WILL NEVER join another Golds gym EVER. I was initially a member of Golds Gym Baltimore Inner Harbor, and it closed unexpectedly a few years ago. I had my membership transferred to Golds Gym Bel Air Maryland and it too closed unexpectedly on Dec 20, 2013. There was no notification to the members either time which is in my opinion unforgivable. I will never recommend Gold to ANYONE because of your unprofessional way of closing gyms. Totally unreliable company.

    ReplyDelete
  55. Does Gold's Gym really have a policy that prohibits children under the age of 18 from using the locker room to change and shower?

    Kind of curious as the Round Rock, Tx location charges members an additional $5 on Saturday mornings, to provide children with an hour long workout. But after an hour long workout, my son was prohibited from going with me to the men's locker room to shower and change. Not only is this unprofessional and unethical, but it is also unhealthy.

    ReplyDelete
  56. I just called Gold's Gym Customer Service and now know why Gold's Gym is receiving a "F" rating from the Better Business Bureau. Talk about less than helpful.

    To my fellow Military Personnel and their families, Unless Gold's Gym makes some serious policy changes, I would recommend that they be placed on the Banned Services List

    ReplyDelete
  57. I see more than a few negative comments here, Including one from myself regarding the way the Round Rock, Tx location treated my family. However, I believe in giving credit where credit is due. As such, the customer service rep that I just spoke with was very helpful, friendly, and professional. If you need to call customer service, I would recommend using option 2. The folks at option 4 were less than helpful, she heard the worlds but not the meaning. Would not transfer me to a supervisor. But when I called back and used option 2, I was treated with professionalism and courtesy. She listened to my concern and actually understood my concern, I simply wanted to downgrade my membership. If anyone in corporate reads this, may I suggest the lady at option 2 get an "at a boy" for helping to keep a long time customer of Gold's Gym.

    ReplyDelete
  58. I was a member of a fitness first in va for almost ten years and it was recently bought by Golds gym. Initially I was excited. With it being a chain I figured I would have more facility options. What I didn't realize was my gym was bought by corporate which only allows you to use other corporate owned gyms. The problem is when you go on their website they don't distinguish between which ones are corporate and which ones are franchise. You have to call each gym to figure that out. I've discovered fees are different amongst those that were acquired by corporate. I am finding that they have changed many of the amenities with the acquisition. I probably won't be there for much longer and with all of the comments I've read I hope I have no difficulty canceling my membership. It's a shame. I loved fitness first and the staff is wonderful.

    ReplyDelete
  59. Today, 2/18/14 I went to the Gold's Gym in Milford, NH. It is snowing. I stepped up on the sidewalk and fell because there was snow on ice. It had been lightly cleared. I went into the gym and a young blonde said she had shoveled it. As I left I approached the manager and asked if he had shoveled again. He looked at me with a blank look and smiled. I suggested he shovel every half hour and salt the sidewalk. I hurt both palms on my hands and have pain in my lower back. You staff didn't even ask me my name or take any information about my falling, They were not interested in my status. Is this how your train your staff? The reason I'm commenting here is because I was told to leave a message on Tishia Price's voice mail and she would get back to me in 48-72 hours. If my pain continues, I will seek medical care, and Golds will get the bill. PW/Milford, NH/pattnurse@yahoo.com

    ReplyDelete
  60. Today, 02/25/2014 - BBB Complaint Information against Gold's Gym

    Complaint Type: Guarantee Or Warranty Issues
    Description of Complaint: Failed to honor referral of members reward to Gold's Gym.Gym Staff did not provide Barcode required as an entry on http://www.goldsgymreferral.com/ due to four potential members pre-signed contracts. Waiting period to get information, when I called to check on the status was told none signed. Later contacted all four people which stated they have signed, reached out to Gold's Gym to remedy the issue since online tool is automated and does not allow entry to be submitted once past 5 days of new member signed. NEVER WAS GIVEN THE BARCODE FROM GYM STAFF to use as a requirement on the Online Tool Referral Site of Gold's Gym. Failure to Honor Guarantee to be given reward for referral.The Gold's Gym Customer Service Team Lead never returned phone call when stating she would investigate and follow-up. VERY POOR CUSTOMER SERVICE, MULTIPLE REPEAT CALLS WITH NO SOLUTION, EXCUSES GIVEN NOT ABLE TO HONOR REWARD SINCE THE ONLINE TOOL IS AUTOMATED. NO CREDIT GIVEN FOR REFERRALS. WILL MAKE STEPS TO REPORT ISSUES TO STATE ATTORNEY OFFICE IF NO RESPONSE FROM GOLD'S GYM - jakeshion winters BarCode: G0513075236 // andrew autoomp BarCode: G0513075359 // shantez curryBarCode: G0513075360 // terrell mobley BarCode: G0513075358

    Desired Settlement:
    Other (requires explanation)
    Desired Outcome Description:
    The reward being offered is a Gold's Gym T-Shirt. I am entitled to a total of Four T-shirts sized XL. If not able to honor then give dollar amount credit worthy for helping to referral four new members to Gold's Gym. Free Coupons for Smoothies or Free T-shirts or Dollar Amount credit to my account. I WILL NEVER REFER ANY FUTURE MEMBERS OR MAKE SUGGESTIONS TO REFER DUE TO FAILED REWARD OFFER NOT PROCESSED. THIS SHOULD HAVE BEEN HANDLED BY CUSTOMER SERVICES - NO EXCUSES -- Contact Info: shawnautoomp@yahoo.com

    ReplyDelete
  61. Today, 02/25/2014 - BBB Complaint Information against Gold's Gym

    Complaint Type: Guarantee Or Warranty Issues
    Description of Complaint: Failed to honor referral of members reward to Gold's Gym.Gym Staff did not provide Barcode required as an entry on http://www.goldsgymreferral.com/ due to four potential members pre-signed contracts. Waiting period to get information, when I called to check on the status was told none signed. Later contacted all four people which stated they have signed, reached out to Gold's Gym to remedy the issue since online tool is automated and does not allow entry to be submitted once past 5 days of new member signed. NEVER WAS GIVEN THE BARCODE FROM GYM STAFF to use as a requirement on the Online Tool Referral Site of Gold's Gym. Failure to Honor Guarantee to be given reward for referral.The Gold's Gym Customer Service Team Lead never returned phone call when stating she would investigate and follow-up. VERY POOR CUSTOMER SERVICE, MULTIPLE REPEAT CALLS WITH NO SOLUTION, EXCUSES GIVEN NOT ABLE TO HONOR REWARD SINCE THE ONLINE TOOL IS AUTOMATED. NO CREDIT GIVEN FOR REFERRALS. WILL MAKE STEPS TO REPORT ISSUES TO STATE ATTORNEY OFFICE IF NO RESPONSE FROM GOLD'S GYM - jakeshion winters BarCode: G0513075236 // andrew autoomp BarCode: G0513075359 // shantez curryBarCode: G0513075360 // terrell mobley BarCode: G0513075358

    Desired Settlement:
    Other (requires explanation)
    Desired Outcome Description:
    The reward being offered is a Gold's Gym T-Shirt. I am entitled to a total of Four T-shirts sized XL. If not able to honor then give dollar amount credit worthy for helping to referral four new members to Gold's Gym. Free Coupons for Smoothies or Free T-shirts or Dollar Amount credit to my account. I WILL NEVER REFER ANY FUTURE MEMBERS OR MAKE SUGGESTIONS TO REFER DUE TO FAILED REWARD OFFER NOT PROCESSED. THIS SHOULD HAVE BEEN HANDLED BY CUSTOMER SERVICES - NO EXCUSES -- Contact Info: shawnautoomp@yahoo.com

    ReplyDelete
  62. After reading so many of these comments, I'm amazed this company is as large as it is. I recently ended my employment with GG because I was asked to enter false information in the system to make the store look better then it was. That along with so many other things I witnessed I realized I could not work for this company another day. They violated my work ethic. I gave written notice and recently realized they have not paid me for the last week I worked for them. When I tried to file a complaint to the corp office, you have to pay $25.00 to file a complaint. OMG what a company. I will join them again nor will I recommend them to anyone. GG was once a great company, that is over. They only care about the money and not the customer.

    ReplyDelete
  63. I am from texas but I'm in california now and the golds gym in fullerton is great but the people are so stupid they won't refund my money and the gyms in la have horrible machines do you guys have good octane machines?

    ReplyDelete
  64. I am a member at a Gold's Gym Express in Del City, Ok. The customer service is horrible with the exception of a couple of their staff members. One person told me that a late fee could be waived but the person who accepted my payment said it could not be waived because they can only waive one late fee per year. Also, two of the front desk staff are bf/gf and insist on carrying on their arguments at the front desk or out in the parking lot. The gf loses it and yells and curses and at one point, even threw a set of keys against the wall. I am not sure how a couple got hired together but it was obviously a huge mistake. As was my decision to join this gym.

    ReplyDelete
  65. Golds Gym held my husband to his one year contract even though he was called into active duty. When he stopped paying his monthly dues, his account was handed to a collections agency. When contacted by the agency he paid in full what they were calling to collect to fulfill the one year agreement. He advised the agency he did not want to continue a membership with Golds Gym. The agency said nothing about him needing to contact Golds Gym directly. Two years later he received a call from the same collections agency stating that his contract was not cancelled and he owed another two years worth of monthly dues! When I called corporate headquarters they said that we were responsible for the amount because the collections agency doesn't have the ability to cancel the contract. Why weren't we told that by the agency?!?! The Golds Gym recovery agent's words were, "You can ask anyone in the company, this is how this is always handled." So this must be a normal occurrence!!!!

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  66. PLEASE NO ONE JOIN GOLDS GYM IT IS THE WORST GYM IN THE WORLD

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  67. Wow! i wish I would have read all these comments before joining in. After this week of payment, I am out!

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  68. I am from california and the golds gym west covina is bad and the people are so stupid they won't refund my money

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  69. I joined the Gold's Gym (San Antonio, TX) last September. School is off, so I paid extra for the Kid's Club for each kid per month so I can continue my workout routine.

    You would think if Gold's Gym REQUIRES me to pay extra for the Kid's Club, shouldn't the Kid's Club hours be covering anytime when there is a class being offered, or daytime hours like 12 PM to 4 PM especially for the summer because the kids are out of school?!

    I called the General Manager at the specific location and asked her to extend the hours of the Kid's Club; she said it's the decision from the Corporate Office. I called the Corporate Office; she told me to talk to the Operation Manager or General Manager at that location because scheduling is in the local level. I called the Operation Manager; Operation Manager ensured me that she will not change the schedule because it was planned a year ahead and couldn't be changed (really? why?). I explained to her that this is summer time so many parents might need their Kid's Club service. She said "NO!" and told me to call the instructor's manager if she allows me to bring my kids to the class and they sit at the back. I bet she will say no because this is a liability issue, as the gym worker there told me last week when I found out they closed the Kid's Club as I was about to drop my kids off at noon and go to my class. The following evening, I talked to another General Manager in another location. He couldn't do anything, either. I decided to cancel the Kid's Club memberships that I signed up a week ago. He wouldn't do a refund even when the gym is unable to provide the childcare that I purchased for. Worse, they charged me another month. So, now I will be forced to pay 2 months of Kid's Club memberships that I am mostly unable to use.

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  70. don't even bother applying for a job with this company. they post positions that don't exist. why bother wasting peoples time filling out an application for nothing?

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  71. I was reading about the girl that was accused of hitting another child, same thing happened to me about being hit by another woman, slandering happened with me, I had a long history with this lady or should I say, BITCH. Like I said I was with them 10 or more years,

    ReplyDelete
  72. I was first a member there for a year at a golds gym in Cape Coral, FL. Under the ownership of a Joe. I then became an employee in the beginning of 2014 as a filler position for the day care area. In that time I was told that I would have a free membership sense I was an employee and was working at least 1-5 days a month to fill in when ever. Around March of 2014 I decided after seeing the ins and outs of this place i no longer wanted to be an employee and noticed i had been charged for my membership the whole time i was employee. I contacted the owner who never actually spoke with me but the accountant of the Fort Myers , FL golds gym. Who told me that anyone who works less then 20 hours a week has to pay for membership. But there were a few months i worked at least 20 hours if not more that month. Then was told by many employees if you work at least one day you have a free membership no charges. Well the owner refused to refund me from the month i started till the day i was calling including the "maintence fee" of $60 . I went through my back with a charge back (just for the months i was an employee) well as of this week I have been recharged and they were refunded by the dispute department.
    This gym is a joke the owner of the cape coral and fort myers gym is a joke. What a sad person to rep this company. The Cape Coral gym is FULL of mold. They use the same protein powder for ever drink they use chocolate syrup for the shakes. There was many times the gym had the checks bounce because there was no money to pay employees. The gym smells many of the machines are broken so I am not sure where this made up maintence fee goes.
    I am not done with this company I was falsely charged as an employee. This place is a joke I will blast golds gym on ever media site, every news station every blog etc to make sure no one has to deal with this company or this person or be scammed in such a way. This place IS NASTY. The amount of times kids get sick in there I got sick working there and when I stopped working there havent been sick sense.

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    1. My email is breathingintune@hotmail.com

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  73. I had a 3 year membership. Beginning of August, I checked on expiration date and was told membership expired on 9/17/14. Yesterday (Aug 25) I went to check & make sure payments would stop - was told I must purchase another month of membership because I needed to give 30 day notice. Another rip-off and poor customer service. I should have been told I needed a formal resignation when I checked my expiration date.

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  74. I sent a letter to the CEO, Jim Snow, in Irving, Tx. It was returned (even though it showed a forwarding address of 4001 Maple Ave., Suite 200, Dallas, TX 75219)....so where is this corporate office? They're charging me as a family plan (as was originally set) but should have changed to individual plan--and I'm afraid to stop the drafts or they'll report it to a collection agency--I've heard enough stories. The Customer Care office is horrible--they're like a bunch of zombies and probably have a script. A manager left me a voicemail that they couldn't help. I finally cancelled my son's account too. Was waiting till his personal trainer sessions ended but i don't even care about that anymore.

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  75. golds gym is corpus christi texas is the worst gym I have ever been to. The manager Mark is a complete idiot with no knowledge of his job or suroundings. There staff is nothing more than college brats collecting a check and refusing to work and do here job. They have double billed several of my friends that are members as well and all the say is that if they cancel in a year or 2 then the will credit a month. That is so damn stupid and I cant believe they get away with it. I say if your into stealing money from people and dont need to worry about getting in trouble then golds is the place to be. You would have to be insane to go to this gym.

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  76. I used to go to golds in corpus christi texas also. Everytime I ask for a manager when they have over charged my account I get a different person everytime. I went to the gym to talk in person and found out that everyone I talked to was just an employee and there is no real manager to talk to. They pretend to be managers so that nothing goes up the chain of command. Finally talked to a manager named Mark and he was a complete idiot and couldnt get his stories straight. If you want to go to a gym that will rip you off and not provide any customer service then golds gym is the place. Worst gym and customer service in the world.

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