BJS Corporate Office Headquarters

46 comments
Bj's Wholesale Club Corporate Office Headquarters HQ
25 Research Dr.
Westborough, MA 01581
Corporate Phone Number: 1-508-651-7400
Fax Number: 1-508-651-6114
Customer Service Phone Number: 1-800-257-2582




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46 comments:

  1. One last time before I pass this account on to the lawyers. Would someone at BJ's please have the courtesy to respond to our 10 e-mail attempts at collecting a debt? We have been very patient in our attempt to get paid for services that have already been provided and approved. I am not looking for an explanation of your most unprofessional, downright rude behavior, I just want to be paid for the services we were contracted to perform.

    Your former Commercial Landscape Service Provider
    Richmond, Virginia

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    1. Hello I hear your pain used to go into the Hudson Northboro and Framingham stores for samples stopped going at the end of Oct new company is took over and boss is a mean woman. My kids cry at her tone

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  2. Bjs is terrible they "bounce"" you around till you give up BUT NOT me I will continue until I speak to Lauren Sen !!!

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  3. Doesn't corporate HQ have an email contact address?

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    1. I have been looking for one too. It's like they don't want you to reach them. I have spent over 1/2 hr. today, calling 4 different numbers to talk to someone that "didn't have a clue", no supervisor for me to talk to, but they will have someone contact me in 3 -5 business days. We'll see if that happens. I am about over them.

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  4. The manager of the BJ store at Wappingers Fall, NY almost physically threatened me with violence, since my cart was 2 inch out of their "red line" where they check their receipts. I don't have to show them any receipt anyway, since I paid for the goods. But I was ready to show it but he would not check it unless i pull the trolley back to the place where he wanted it.

    Seriously I don't need this cheap BJ. They can go to hell. I regret going to that store. The complaint to their corporate HQ went nowhere. I don't expect much from its HQ, which is probably managed by bunch of clueless managers educated in third rate colleges.

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    1. Since my experience is that all 3 of the "wholesale/member type clubs" is that they check your receipt against your cart when you exit, and your position is "I don't have to show them any receipt anyway, since I paid for the goods.", I assume you were being an ass le, and any response you received was justified, similar to the person that contended that she didn't have to show her ID at the entrance to the building I work in, because she worked there, and complained that she received resistance from the person who was assigned there for that reason and obviously didn't know who she was.

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  5. I received a flier with coupons, but this stupid thing had no address for a BJ's close to our neighborhood. How dumb do you have to be to omit an address on a flier that probably cost a lot of money!!!!!

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  6. This place is a joke do not buy from thses people they will rip you off they are rude and most unprofessional never delt with such rude managers

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  7. I went through their travel dept. was supposed to get $20.00 rebate. Never got it. and ya'll are right, they shuffle you around. after numerous phone calls, I have gotten no where. am ready to let this membership go. I have costco and sams in the same neighborhood.

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  8. TV-Vizio- 47" HDTV caught fire--have replacement policy--BJ's diagnosed the problem by phone all it needs is a part--
    has melted plastic on the back panel but that's okay they are replaceing the part--NEVER, NEVER, NEVER buy anything from BJ's---We are screwed--out over $600 not counting the cost of the replacement policy. They even told me that it is impossible for a TV to catch fire!!! We are only 10 miles from SAMS and that is where we will be going. BJ's is a scam when it come to their extended coverage.

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  9. I have an issue with contaminated gas from BJ"s. Has anyone experienced this recently and were you sucessful with getting BJ's to assist with repairs to your car?

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  10. boynton bch fla store sucks!!! no help, rude employees especially optical..,
    once membership ends back 2 costco

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    1. Agree, HORRIBLE customer service!!!!

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  11. Rude, rude , rude employees, they don't know what they are selling even the managers. Zero customer service they just don't care. I am going to cut my membership card, I don't want to pay to people who don't treat me as a human being. No professionalism, no knowledge, no human behavior. I am disgusted!!! BJs in Massachusetts are terrible!

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  12. Fishkill NY Store has some very nice employees. Amy in the Backery is not one of them. Unbelievable rude to me as well as the people that work around her. FIRE this woman.

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  13. I'm surprised at the comments I am reading about BJ's on this page. I've been shopping at BJ's in Wappingers Falls for almost 3 years and have never had a problem. They've been courteous and professional and when I have had a problem with merchandise they have taken it back. I don't go to Sam's Club because they are the ones I find totally rude and unprofessional not to mention their food is the worst. I love BJ's meat department, especially the chicken I buy. I wouldn't eat any chicken from Sam's Club. It is absolutely slimy. I once bought chop meat there which was supposed to be 85% fat free. It was nothing but grease and my hamburgers shrunk to nothing.

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  14. Team Member of 132. After years of working in this store new management is trying to push people out of the store that have been given them nothing but good service. As a result their customer service is still going to continue to go down.

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    1. my son is having the same problem

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  15. This comment has been removed by a blog administrator.

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    1. Why did you remove this post? Was it too honest that you didn't want us all to read it?

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  16. anybody know who their chief counsel is? wife was slandered in their yorktown heights store last week and am still waiting to hear from their regional manager.

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  17. BJ's does not put the expiration date on their membership card, so you have no way of knowing when it has expired until you load all your stuff on the belt and get in line to pay. Then they tell you that it has expired. I wasn't able to renew at that moment because payday wasn't until the next Friday. The rude checker said well then they will charge me a 15% surcharge - which on my $100 purchase was $15.00! I complained to the store manager that they will give strangers a free one-day pass, but won't extend the same thing to long time members. I will NEVER spend another dime in that store. There are just too many other places to spend my money.

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  18. Just caled Bj's "customer care" a complete joke. .all I got was a liar using a fake name "Daneisha" certainly was not and would have received better service if it had been, all she did was defend having poor deli managers & stock clerks who keep old produce and meat on the shelves. .guess its worth all those tax write offs to hire brainless slobs. .hope its worth losing a large bulk of your consumers. .soon you'll be like Papa Johns having to make "comeback" commercials and pleas for "hey give us another chance". We're done paying for crappy service!

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  19. The Brookfield. ct store is no better. especially the deli.. they arejust plain rude!!!.

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  20. I purchased a TV from this store. When I got home I discovered it was a used TV because a Neltflix account was set up on it already. The picture was ok. A week later the price dropped $20, but rather than take it back, I kept it since it was already mounted on a wall mount. A few months later the Ethernet port failed and I could not longer access my Netflix account. I next tried to use it as a Computer Monitor and that does not work either. Perhaps this is why it was returned earlier. I went in to the store to ask for a copy of my receipt because I lost it and wanted a copy for the extended warranty paperwork. After waiting 45 minutes and still they could not produce it, I was told just to bring it in and they would replace it. I had to go out of town on an emergency and when I returned I brought it to the store and was told I had to go through a warranty replacement. I hoped this would not be too difficult. While waiting for the paperwork, I did some food shopping. I could not leave without my card. I did get a copy of the sale receipt (finally) and the warranty plan, however, when I approached the cashier, he immediately removed my TV, even though I told him is was mine--not even in a box, and failed to return it when I left. I did not realize until I got home that I didn't have it. I made numerous phone calls, and got treated quite rudely but the store manager and put off and delayed time and again. I wanted it back for a trip I was taking the next days, since the picture still worked for BlueRay and broadcast TV. Finally they told me I left with it, which is a lie. They say they saw it on video but would not allow me to see it. I asked for a photo of an image showing it and was told the quality was so poor you could not make it out. WTF? They acted like I stole the TV, when I didn't. I had a receipt for it on me.

    I called to get the name of the general manager and regional manager and they refused to give me this information. I was given the address and telephone number of the store--which I already knew, and a corporate number that requires a known extension to reach anyone. It is effectively impossible to complain about how I was treated.

    I was screwed over five times on this one transaction. I was sold a used TV. The price dropped a week after I bought it, they could not provide me with a copy of the receipt when I stopped in for it, instead I was promised a free replacement, when I brought the TV it, they eventually produced a copy of the receipt and told me it was too late for a replacement, and finally they stole my TV right off my cart when I brought it in as requested.

    What I expected.
    1. A new TV
    2. Price protection without having to bring the whole TV back in.
    3. A replacement when it was offered to me after waiting 45 minutes.
    4. A copy of the receipt.
    5. To be able to leave with, if not a new TV, as least my old one.

    What I got.
    1. A receipt for a TV they kept
    2. High Blood Pressure and danger of a stroke.
    3. One whole day and two trips to the store wasted.
    4. A rude manager.
    5. Being lied to by several store employees.

    What you may get--if you buy a TV, is it is probably refurbished and not new.

    On a separate subject. The parking lot shakes when cars drive on it. It feels like it could collapse at any moment.

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  21. I work at club 199 in florida. And I agree with all the arguments you guys are throwing out. The managers are a complete joke. They have the store running out of control. And lack management skills. But as an employee I will try and give the best customer service I can give you. No questions asked

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  22. I know a few of the employees at the new Brooklyn location in Coney Island. They are plain rude, steal time by clocking one another in when running late and pretend they are working when customers approach them. The management is no where to be found and I was told by one of the employees that one of the managers only hires women and no men.

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  23. I wonder if the Corporate office reads any of these.
    I was in the Langhorne PA store. After pushing a flatbed full of food I was buying for Charity I approached the checkout and left everything on the flatbed. The cashier said I had to put my items on the checkout counter. I asked why he could not use the wand since the last time I was in there that is exactly what the young woman did without me having to put anything on the belt of the counter. He reiterated again I had to put it up on the counter. He was belligerent so I said I would just leave everything there so he started to throw things up on the counter I told him he didn't have to be nasty. He said he wasn't. I went and reported him afterwards but I was told their policy was that things do not get scanned on the bed. Now everything I had was in plain site. If these cashiers can not scan things and move them one by one what do they have flatbeds for. I have contacted the store general manager since he is not in today. I worked years as a Manager for Customer support on computer services to include networking systems, PC's, software upgrades and a help desk. I stressed that the customer is always right even if they are wrong and they always had to use me as a back up if there were any major problems. Of course they were but I solved them in a way that no one else could.
    Had this young man worked for me he would have been fired on the spot period. A letter to Corporate after the Manager's call will be the next step along with a complaint to consumer services should they refuse to be more forthcoming with an apology and removal of the employee. They would be smart because if this happens once it will happen again.

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  24. The assistant manager in Rochester, Darren profiled me as I walked through the door. I am not a criminal and have 2 degrees a bachelors and a masters. I tried to ask him why would he send an employee to follow me. He refused to answer it. Customer care did not return any calls emails or anything. If you are reading this and are in the Rochester area, DO NOT GO TO HENRIETTA BJ'S

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    1. had a similar experience at the Henrietta store regarding gasoline. We were accused of driving off without paying. After reviewing the video surveillance, the manager saw that we did in fact pay and apologized. Too little, too late. Henrietta's treatment of customers is completely unacceptable.

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  25. the manager in bjs Rutherford are very bad was the customers the wars one has name is maro

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  26. Cutler Bay, Florida, BJ's. I never had a problem with returns or customer service; true they are swamped and busy almost all the time but I give them an 11 on a 1-10 scale. AND? My husband has worked on their coffee grinder in store and has never failed to be paid for his invoice.

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  27. This employees Shawn Fox that works at the Gateway location in Brooklyn, NY was very rude and disrespectful. He started yelling at me because I left my 20yr old daughter on the line while I took my 5yr old to the bathroom and another customer tried the skip her while he was cursing foul language to her. When I returned from the bathroom the other customer lied and said we skipped him when I defended myself verbally he yelled at me saying I should no longer shop at bjs there is a Costco down the road. He also told me to go to customer service for a refund of my membership because I am not welcome to shop there. I will gladly cancel my membership and call my lawyer. Unprofessional and ignorant person he is.

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  28. The female manager at the boynton beach store is a female gestapo wannabe. More employees have quit because of her than any reason. She talks down to her employees. One nice young man got yelled at by her in the parking lot because I asked him for help in loading a big tv into my car. She was so nasty & the young man told me 90 percent of the employees hate her

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  29. AAAAMAZING how many rude employees work for this company in the store and at the loading dock. They are all as miserable people who want a pay check but not work for it. They yell/scream in the loading dock if any drivers comes to deliver.They don't want to unload anything. This company really doesn't care about customer service.They don't realize the kind of employees they have especially in Jersey City or they do and just don't care. Someone from corporate should make an "unanounce" appearances and go to the loading dock as a truck driver with a delivery and as a customer. YOU WILL NOT BE SURPRISED ON THE EXTREME RUDENESS of some employees reported by customers and yet these employees are still there.

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  30. While doing a favor for out daughters school. They asked us if we could get them a pallet of water from BJs for their charity event. We have a pick up so we said yes of course. We are not members of Bjs but se have a free trial offer abd we always wanted to try it. We bought our groceries. The quality is different than Costco but we felt it was pretty close to the products at publix abd cheaper. We were considering until. We ordered the pallets and after paying the General Manager said they could not load it on our pick up. We called corporate. We were returned the pallet and ended up at Costco. Where shopping is a pleasure. Not only is the quality better at Costco. The pallet of water cost 15.00 less. The General Manager David Caillier should be a busboy. This career is not suitable for him. Customer leaves unhappy. And loses business. He should be fired and hired somewhere where he has no contact with customer needs.

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  31. WOW....I wonder if any of the comments above are from anyone that has ever worked in a retail store...or...maybe held a job as a waiter or a waitress....just asking....don't you have any positive experiences ? Just negative I guess...that's very sad..

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  32. I have always shopped at BJ's for years. I was offered a job through a out sourcing company ( Advantage Sales and Marketing ) I was hired and introduced to the team manager for ASM. Things seemed to be ok for awhile, until I realized this person Sal Marino had no Idea what he was doing. I knew this because I took and mastered the online training course, which covered in detail all the do's and dont's of company policy. I witnessed violations of other demo reps every time I worked. Every time I brought these violations to his attention nothing was ever said to these individuals and nothing was ever done about it, which I felt was unsafe for customers/members tasting these samples. On the morning of January 16, 2016 my life was threatened because once again I found a open package of hot sauce that should not have been left in the cart. This manager Sal Marino was frequently in very bad moods all the time because he did not like his job and further more very bad at it. When I brought it to his attention, he yelled at me, came over, told me to mind my own business and get out there and demo my product I was assigned. He came over to me , grabbed the open package of hot sauce out of my hand and threw it very hard against the ovens and microwaves. I told him that he was acting very immature and that was an awful way to start off my morning. He came and got right in my face and said to me and I quote, Listen mother fuc*er don't fuc*k with me or I will fuc*k you up and lay you out and you will not be able to get up of the ground. He said that if I didn't like it then go the fu**k home. Having high blood pressure, I was very rattled and shaking, so I reported this to the store general manager ( Jim Ferns ) and directed me to call human resources. I did this after I went to my doctors because I was very concerned over my health at this moment and I cold not stop my Panic attacks. After an investigation was done Sal Marino was fired and I was eventually notified that I was being terminated for no apparent reason at all. I did nothing wrong. Because of my great personality and my 25 plus years of sales experience I was offered a job with Summit Retail Solutions. I had three interviews and was very successful with all three. I was hired by Summit Retail Solutions and started training right away. I spent two weeks of driving to Ithica NY for training and did very well. I was immediately promoted to a jr. brand representative, given a raise and had my own solo road show back at the East Syracuse NY location store # 45 for 2/4/2016 -- 2/7/2016. On 2/9/2016 I was contacted by Michele Glassman, head of human resources which told me she received a call from Bj's that requested that I am not welcome to work in any of their clubs with absolutely no reason given. I was complemented by superiors as well as many others on what a great job I have done on My first week alone bringing in over $3,300.00.I contacted Bj's corporate headquarters and yet to be called back. I feel not only do I feel I deserve a reason for this action but I worked for three weeks at Bj's clubs without a problem, but as soon as I returned to the Bj's store #45 to do my job where my life was threatened , I was all of a sudden asked not to work in any Bj's club wit no explanation. Not only am I out of work now but my record tarnished for doing nothing wrong but just the opposite, I followed the rules that I was trained on. I feel that I should be reinstated and allowed to continue to work for Summit Retail Solutions in Bj's club They expressed their unfortunate news they had to share with me about having to terminate me because Bj's does not want to allow me in their clubs to work and make them money for no legitimate reason. I feel I was unfairly treated for following all the rules, getting threatened by someone that has been fired and deserve to be allowed to be able to work for Summit Retail Solutions in Bj's clubs. I would reall appreciate any support on this matter. Thank You Very Much.

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  33. I did not have a good interview today I am not happy with Spencer the host manager the one who works at Eugene Oregon. I am emotional and hurt by my feelings. This guy needs a lesson to be taught. And let go of the company he wasn't really watching me today in the interview put kept watching the tv ESPN sports channel. If you are going to interview someone don't watch the tv and then interview the person and then say we don't have a job for you sorry. Then he talks about it with the other manager that isn't good. Steven B BJ's restaurant in Eugene Oregon today.

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  34. Manager Gene Strebel from E. Setauket NY is the WORST. I am from an outside company. He is very rude , unworkable and unaccommodating. He is not a people person. WHY IS HE THE GM OF THIS STORE??? He is too busy sitting his lazy old ass in his office doing NOTHING.

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  35. How can I contact a manager or someone responsible who runs the BJS in Brooklyn, New York-Gateway Mall. We ordered a customized cake for my husband's 40th Birthday. When he went to pick it up on Saturday, after a two hr wait, he was told no cake was on file for him. Even though my husband had a receipt. He wasn't accommodated or given another cake. If he wanted he could have picked a plain cake and then get on another long line to pay for it. His birthday was ruined by this.

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  36. July 22, 2016
    Being a customer since the Franklin Ma store opened...I was recently offered by mail, a 20% off membership if I renewed my membership. I brought it to the store and they could not honor it? I came home and called customer service. They said the offer ended in June. Funny I just got the offer. Oh it just ended? I was then told. After going back and forth I was told to drive back to the store and ask the manager to see if they could honor it? WHY would I do this? Is this Customer Care?

    I then sent an email to customer care on the BJ's store site. It took me 1230 characters. I was rejected and erased? because I was over the 1000. Where does it say 1000 characters or less? There was no character counter, WHY? Technology wise this feels like the company is years behind. There are to many "non memberships" with one day delivery than to be running around trying to solve BJ's renewal program.. Common sense is not common. Why so many different Offers? Not honored? Offer One membership price, offer the customers who spend the most a discounted price. OH! Like a rewards program.

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  37. I was in Bj yesterday in Brooklyn I spend close to $400 wanted to use my debit card and twice it said not authorized I went to the ATM and took $400 out they charged me $4 and the money was there the cashier did something wrong they refused to reimburse me the atm fee plus what my bank charges me. I tried to call the Coaporate Office I was on the phone over 1HR nothing today I will call The BBB.

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