Bank of the West Corporate Office Headquarters HQ

Bank of the West Corporate Office Headquarters HQ
Address:
180 Montgomery Street
San Francisco, CA 94104
Corporate Phone Number: 1-415-765-4800
Customer Service: 1-800-488-2265
Corporate Fax Number: 1-925-943-1224
Corporate Email: info@bankofthewest.com
Corporate Stock Symbol: Private Company

Bank of the West is a financial company the provides banking services for consumers and businesses. Bank of the West is one of the premier banking institutions in the West and Midwest USA.



Bank of the West's customer service phone number is 1-800-488-2265. The company does encourage users to use their technical support system and help forums on their website.

11 comments:

  1. You have the slowest online banking system I have ever experienced. The postings are slow to register and it runs so slow it is very flustrating. How can a bank your size be so slow in posting debits?

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  2. If you double schedule something by accident (like I did with my mortgage payment) there's nothing in on-line banking to alert you to the fact and they keep trying to run it through, which if it bounces, will ding you $36.00 a pop. They say there's "nothing they can do", they won't return more than one fee and on-line banking allows for these types of mistakes, whereas my old credit union out in Seattle, BECU, would alert you of the potential error. Call me paranoid but I believe it's intentional as another revenue stream.

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    Replies
    1. I think you're right. I did have an overdraft, and got dinged for one fee over an addition error I made and I promptly went to the bank and deposited enough cash to cover the overdraft and I'll be damned if they didn't ding me for 3 MORE $36.00 NSFs! If they don't fix it, I'm closing my account and spreading the news.

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  3. When conducting a phone interview for employment, please due so when you are not obviously in a hurry. Please show a little empathy to the person you are interviewing and remember that some items on a resume must be explained. Allow time for such explainations, and please, at least pretend that you did want to make that call. The phone call from the branch manager was the worst I have ever had. Sorry I botherd you Des Moines. A bank customer.

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  4. Your banking service are the worst next to Washington Mutual Bank, MF Global, Lehman Brothers and should be sued over your practices of providing "Debt/Credit" cards, accepting transaction without available funds to then charge overdraft fees of $35.00 on a "DEBT CARD" and online statements that are beyond inaccurate and misleading. As it should be very apparent, you have promoted "Debit Card" not a credit card. This action of marketing and promoting "debit Card" with a visa/master card logo for the convenience of the user falls under torturous act, which can and will be challenged through class action in the future.

    Furthermore, in your merchant services partnerships with Elavon, a company that retrieves merchants credit-card funds through an ACH process, with questionable settlement times and funding submission times. Our 3-way conversation with ourt payment gateway and Elavon found a response time of 4-5 hours after settlement submission. We also saw Elavon withholding funding and allowed to dictate to the Bank of The West time and date for account funding of merchant accounts, all while all at the same time allowed submission for payment of elavon billing for services.

    As of the holiday weekend, our settlement transactions closed at 5pm (Authorize.net)sent to Elavon, Elavon responds, Elavon sends the funding requests to Bank of the West at 10pm ( a request for funding time is on July 5th), Bank of the West access fees of $175.00 for 4th of July transactions of amounting to $30.00 over the 4th while holding the fund til the 5th and then accesses fees after the funds were deposited to the account ...WTF..!.

    The deposit was wholly controlled by Bank of the West and Elavon. It could be argued that because of the holiday their was no processing going on, (No Deposits) except the fees for payments of transactions on the "debit card"... I was told this was to save me some embarrassment while in a checkout line. The funding and settlement amounts should have been sent at 5pm before 6pm not 10pm and posted as all other deposits do. This amount should have posted landing on the 3rd or 4th at midnight not the 5th at 9am. On the 2nd and 3rd the Bank of the West never posted $1500 or so in funds or funded deposits but did post a positive balance online which would cover other transactions used by the holder of the card, instead the funds remained in a cloud of A very lame Bank called Bank of the West. PS. At my very first instance of seeing this banking hickup about four weeks earlier, I phoned the bank in Oakland and asked if i could bring the statements for funding settlements, bank posting times and the clerk told me "we are not here to help us figure out my bank statements". Your people....!

    In closing your bank is not Pro Business or Pro Small Business or professional whatsoever. My company opened an account in April for the free checking, we were told for better merchant service we should contact and setup a merchant account with your "Partner" Elavon. In course of the following these instructions we contacted the Rep. Setup the form with a promise of (3) day setup. We then arraigned closure of FirstData account who rapes businesses until they say stop..!
    We then waited for 30 days, and lost 8 scheduled service request due to merchant services unavailability. Once up an running the funds were again withheld for (6) days because PCI policy was overlooked, and we were never asked to provide the PIC compliance certification located on the wall in our offices. So we waited, and consistently called for clarification but it must happen between 8 and 5 est. In our desperation, we setup another account with Chase PaymentTech and in (1) day setup and ready. This account was maintained with all the fees because it became apparent the apple doesn't fall far from the tree.

    Do Not Bank with these people or affiliates

    Jerome Risby
    www.tech-express.net
    888-875-3001

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  5. The fact that they r doing things of that nature shows they hav
    e gotten away with much more its just disgusting that so many of the employees are that crooked hang them all

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  6. Hello,

    I have a personal checking account, savings account, joint checking account and my husband has his personal checking account with your bank. On 10-17-2013 I deposited a money order for $300.00 from Wells Fargo. It came back on my account and I was charged an additional $12.00. I have been trying to work with the Parker Colorado branch manager and the 1-800 number folks to get it cleared up for a week now. They keep telling me the money order was canceled by the purchaser. However, when I contacted Wells fargo they informed me the money order has not been canceled, nor has it ever been presented for payment. They still have the $300.00. They were just waiting for my bank to present the money order so they can make payment on it. Bank of the west is refusing to assist me in any way. I asked them this morning to do a three way call between me and Wells Fargo to clear up the situation and they refused. I asked if I could come and pick up the money order so I could take it to Wells Fargo to cash there and I was told no. So basically you were holding $300.00 of my money hostage, in addition to the $12.00 fees you have charged me.

    Courtney at The Parker branch informed my ex-husband that once he gave me the money order it was no longer his, and once I gave it to her the money order was no longer my money order it was hers. She also told him (while he was with the banker at Wells Fargo) that you shouldn't purchase a money order if you don't have the funds!!! Does she not understand that you buy them with CASH???? Is she the one trying to steal from me??? or are your people just not trained? In the end Wells Fargo did the RIGHT thing and re-issued me a money order and CANCELED the one she has so you can let her know she is OUT OF LUCK! I was able to stop the little scheme going on and retrieved my $300.00 no thanks to my own bank. I am going to file a complaint with the Better Business Bureau, my husband and I are moving our accounts and I work for a national company. I will be sending out an e mail to all of my co-workers letting them know how Bank of the west treats their customers. Thanks for stealing from my children during the government shut down and government was not paying me.


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  7. I live in a small rural community where we have had a bank since 1974. Bank of the West came to our community in 2003 and bought out the local bank. Now Bank of the West is leaving, leaving a small community of 3,200 bank less. They won't tell us why they are leaving and in their move they aren't replacing us with a bank. The nearest town is 12 miles away. Mom and pop businesses and those who don't drive will hurt the most. Michael Sandford
    of Black Canyon City AZ

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  8. We have had an account with you for 10+ years. Recently, I have had to contact your customer service for a number of reasons. I may have well just not even called. Each time, the response was, we can't help you. I have even escalated to a supervisor, again, may have well just not even escalated. It seems you pat response is: We can't help you.
    Tonight was just another one of these events. My wife deposited $1400.00 into our account so that I would be able to rent a car and stay in a hotel in Dallas. MORE than enough since I was only staying 2 nights. Well, I fly into DFW, go to rent my car, CARD DECLINED. I called your customer service # and explained my DESPERATE situation. Again, got the: We can't help you. I escalated, the supervisor also indicated: "We can't help you at this time." So, I asked, "When will my funds be available?" The response was: "They will be available at 12:00midnight Central time." He also said, "Oh, I see you are in Colorado, so they will be available at 11:00pm mountain time." So I had to sit in the airport until 12:00pm CST, waiting for the funds to be available. Come 12:00midnight, I checked. Well, as far as I am concerned, THEY BOTH LIED to get me off the phone.
    I also asked, what if they dont become available. He said to CB. Well, I called back and now your customer service is CLOSED!!!!!!! NICE TRICK!!!! NOT HAPPY at ALL!!!!!!! I am STUCK here at DFW. THANK YOU B.O.W for the memorable experience!!!!! I called my wife, discussed this with her and we WILL be closing our account with your institution and letting at LEAST 11 people know what we experienced with your banks customer service. WHY EVEN HAVE A CUSTOMER SERVICE DEPARTMENT IF THEIR RESPONSE IS ALWAYS THE SAME, "WE CAN'T HELP YOU." Save your bank the costs of running a customer service center and increase your stock holders dividends and your executives bonuses!!!!!

    As I read the other blogs, I am not alone. SHAME ON YOU BANK OF THE WEST!!!!!!
    You keep losing customers, you won't have a bank any longer.

    BTW, I have sent an email to the customer help email, Still no response.
    I am sending one to the corporate office. I bet I will get the same.

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    Replies
    1. I am replying to my own because now, when I tried to send an email to their corporate office email address of: info@bankofthewest.com, I got an undeliverable. WOW!!!!!!!
      ***********************************************************************************************

      Delivery has failed to these recipients or distribution lists:

      info@bankofthewest.com
      An error occurred while trying to deliver this message to the recipient's e-mail address. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message, or provide the following diagnostic text to your system administrator.

      The following organization rejected your message: ESMTP.

      Delete
  9. The first year servicing my mortgage all went well..... then all hell broke loose. After I would make a payment, the very next day BOW would debit my checking account for the full amount and assess me an overdraft fee of $36. The local BOW bank would tell me, not their problem. Call to customer service and would tell me can't help you! Scream hard enough and finally get it corrected only to have them do it a second time in the middle of the month! ! ! WTF? this went on for 3 months. finally closed the checking account. Now, the following month, they tell me I was late with my payment and hit me up again for a late fee! Payment was made well on time! I called the bank and told them this was their last chance to get it straightened out and keep it that way or I was refinancing my house elsewhere. I haven't had this much trouble on a mortgage loan since I had one with Countrywide years ago. I do not reccomment using this bank for anything!

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