Applebees Corporate Office Headquarters HQ

518 comments
Applebees Restaurants Corporate Office Headquarters HQ 
Address:
8140 Ward Parkway
Kansas City, MO 64114

Phone Numbers:
Corporate Phone Number: 1-888-592-7753
Fax Number: n/a
Customer Service Phone Number: 1-888-592-7753

DineEquity - Parent Company of Applebees and IHOP Restaurants
50 North Brand Boulevard 7th Floor
Glendale, CA 91203 USA
Corporate Phone Number: 1-818-240-6055
Fax Number: 1-818-637-3131



SHARE:
Next PostNewer Post Previous PostOlder Post Home

518 comments:

  1. OK went to dinner tonight with My spouseand my little girl Carolina at Applebees in Kendallville. First Carolina's food not done sent it back then ours came out burnt. Well we reordered by the time we got our food (25 minutes later) Carolina was done, my food was not cooked all the way Toms was ok and I was so upset i did not even eat. Well guess what our waitress brought our bill with EVERYTHING we ordered on it nothing taken off not even a drink. I will never eat at Applebees again. That manager new of everything and told us sorry about the food that don't happen often, but that sure did not fix our evening in anyway. So again I will say I wont eat there again. Just very sad that they cant take care of there customers the way they should!!!

    ReplyDelete
  2. I went to a applebee's in orangeburg sc and the service was terriable. I should have walked out it was so bad. I waited 30 min. to get 4 drinks and 45 min. to get any food. The waitress kept telling evryone she waited on sorry about everything. I was really hungry but I was so disgusted I lost my appitite. The manager never said sorry other then they were busy. No one came to refill our glasses while we waited. I have went there before and had a great time, but this waitress was really bad. I spent $30 for just a bad time, and ended up getting me something to eat at mcdonalds.

    ReplyDelete
    Replies
    1. It's often not the waitress'/waiter's fault when food takes a long time. It's usually because the kitchen is slow or understaffed. You can tell it's the waitresses fault if the food is cold, or the plate is hot and the food dry from sitting under the heat lamp.

      Delete
  3. Went to Applebees in Andorra, PA last night for a fundraiser. Service was terrible, waitress was awful, poor communication all around. Waited too long for food, two out of four at our table finally rec'd their food, the third at our table rec'd food after waiting at least another 20 minutes, the fourth after asking waitress what was wrong was told the "Salmon was frozen" and was finally served meal by Manager w apologies and no charge. Definitely disappointing!

    ReplyDelete
  4. went to Kennewick Washington location to have the experience of watching a manager belittle a waitress in front of customers. The man (asian decent) obviously thought it would encourage her to want to do a better job. She was very sweet and could tell she was upset. I was appalled and thankfully I know a little about the laws and how employees deserve respect. I will be sending additional information and making sure I spread the word to my many friends who frequent the restaurant. Additionally I find out this manager makes threats to employees about losing their jobs instead of encouraging and being a leader. By the way if your steak is cold or isnt prepared properly, maybe talk to one of the cooks or "leaders". They arent the ones getting paid minimum wage and taking all the crap!

    ReplyDelete
    Replies
    1. Thank you for that. I am in the process of calling cooperate HR and telling them about my experiences at my job at Applebees. I have been yelled at twice in front of other employees and within earshot of customers at the bar. I was so embarrased I wanted to cry, once it happened and I was stil new, the second time it happened it was my mistake and I went to the table and profusly apologized to them that I had cleared their table, not knowing they were in the bathroom they were both very nice and their food was remade and brought to them right away but I am really concerned with how they treat their employees. So thank you for standing up for us!

      Delete
    2. I also worked for applebees. I would work anything I could, bust my ass, and get absolutely NO RESPECT. The servers were lazy, sitting around texting, when they had guests. They would flat out argue with the guests. Get a new manager, and she turns out to be one of the ones who likes to act like she knows her shit, when clearly she doesn't. The hosts will quadruple sit a server, and the server gets in trouble for it. I have NEVER worked anywhere in my life where the lazy get rewarded, and the hard workers get punished. I will be in contact with corporate. IF THEY EVEN CARE. Had servers giving away free drinks, employees using drugs while on the clock, and things being stolen......... applebees is a joke.

      Delete
    3. When I was a server 4 tables was normal per server. I never had any problems. Sometimes if a server didn't come in and it was busy we'd get a fifth table, but it could be done. I never had problems outpacing the kitchen.

      Delete
  5. We went to Applbees in Beloit Wisconsin, food was terrible, service was crap no one came by to see how we were doing or ask if we needed anything eles. We will NEVER!!! go to another Applebees again. By the look of all the other comments, alot of peple wont be going back either. Maybe the CEO of Applebees needs to read all these comments and do something about ALL the bad service and crappy food in ALL the restaurants.

    ReplyDelete
  6. this applebees has a dangrous pond where the cars and people can walk in the water. it neede a fence. Garland Applebees, 1440 eastgate Drive Garland, Texas 75041 972-270 0602 Fax 972 270 0638

    ReplyDelete
    Replies
    1. Dangerous for those stupid enough to walk or drive into a pond, I suppose....

      People like you are the reason this country is rotten with ambulance chasing personal injury lawyers. Take responsibility for yourself or Darwin will!

      Delete
  7. Wow... no one must want to work tonight... called to place a simple order and im on hold for literaly for 20 min. And the clock is still ticking how sad. Applebees in mcallen tx north 10th street

    ReplyDelete
  8. I went to the applebees in SteelYard Commons Cleveland,OH. The service was terrible, and on top of the bad experience our server had the nerve to run out to the car and tell me that I did not pay. After she was proven wrong Dawn proceeded to have a not needed attitude with me and refused to apologize. I would NEVER recommend AppleBees to ANYONE. Unless they hire QUALIFIED staff.

    ReplyDelete
    Replies
    1. Well where do I start. A lot of people complain when they do not have knowledge of a situation many ppl dnt know that it is Applebee's policy that if someone walks out on a bill the server has to pay for it! That's y it's treated so seriously how would you handle it if someone walked out on a bill and no matter what they spent u have to pay for it!! The worker is not to blame the establishment is!!

      Delete
  9. so..where do i start...we sat at the bar....had to ask the bartender to take our order 3 times before he finally did...food came out sloppy, all over the place...my friend had some type of plastic in it...somehow the birthday girl from the party across the bar left without paying her bill and the rest of the party refused to pay....well the manager came over and instructed the bartender to go take a picture of their license plate...a huge altercation went on outside and all but 2 of the employees went out to witness, leaving many people unattended inside. they remained outside for what seemed like forever, meanwhile i waited on the change ($13) from the bill....when i had to ask for it, the bartender said to me " i didnt think you wanted any change" . then he proceeded to charge me for a drink that he hadnt charged me for in the beginning guestimated what change i was owed. my intentions were to leave him the $13 but i wanted to be given the option...poor customer service all around, very uncomfortable atmosphere...and the bartender referred to the customers as "coons"...if that isnt racist, i dont know what is. raleigh nc...wake forest road....never go there...ever!!!

    ReplyDelete
  10. After my daughter's high school play we went to eat at Applebees in Pottstown, PA. The appetizer was anything but appetizing, it was spinach dip with tortilla chips. The chips were stale, the dip was full of glops of some kind of mystery substance that was a lot like Elmers glue. My wife got a sirloin steak, it tasted as if it had been marinating in salt for a couple of weeks and was hard and burnt. I ordered a chili lime chicken meal that was truly nothing more than a plate full of slop. The chicken was rubbery processed and extremely salty.
    How you can stay in business for much longer is beyond me. Everytime we go to Applebees we get stuck with a really terrible meal.
    But I think that this was really that last straw for us, we will never let you guys take our money again.

    ReplyDelete
  11. Durham, NC location is working employees over 8-10 hours and not giving them a break, lunch hour or food. This needs to be reported to the labor department.

    ReplyDelete
    Replies
    1. Correct me if I am wrong, labor laws are different for servers. I don't think they have to have a lunch break because it is considered a split shift and is treated as though it isn't straight through 8-10hrs.

      Delete
  12. The Lorain Ohio Store on Leavit Road has bad customer service. And the manager Andrew Magel needs some training in customer service. The mess up my order two nights in a row. And he was rude. I think I will call the local newspaper and TV stations and report how bad they treat customers.

    ReplyDelete
    Replies
    1. This one made me laugh out loud. Don't threaten to "call the local newspaper and TV stations." Either do it or don't. I annoys me when people throw out threats in anger. It shows poor character and renders your point pointless. It just becomes un-important rants of a mad woman instead. For the record, unless you have many, many people with similar stories about the Leavit Rd. Applebee's, no one would be interested in your complaint for publishing.

      Delete
    2. More than likely this is either the corporate office, manager(s), or server leaving this reply. Get over it "Anonymous April 26, 2012 2:38 PM!" Applebees leaves a lot to be desired. They are the "WORST" restaurant in the industry! Stick that in your pipe and smoke it! And just for the record, local newspapers and TV/News Stations would love a story like this. It exposes the rip-offs! To "Anonymous March 22, 2012 10:25 PM" don't let this half-wit scare you! You have a right to report Applebees! Go for it and don't stop till something is done. Let them know of this website and they can read for themselves the comments of the many unhappy customers! I'm doing something about it!

      Delete
    3. It's not a ripoff, it's just a restaurant that sucks. Don't go there, especially twice in a row. /facepalm

      Delete
  13. I used to love Applebee's. I would go there with friends about once a week for drinks / snacks / dinner / lunch. However, I will NEVER go there again!!! I went there with a friend for dinner, ordered a glass of wine before dinner, and was asked for my ID. I'm 63 years old, and they need an ID??? As a point of principle, I told the waitress to forget it; she was very rude; she earned a ZERO tip that day. I thought I would give them another chance and stopped one afternoon on my way home to get an order to go. I waited 15 minutes at the front door. NO one ever came to ask me what I wanted, if I needed something, or if they could take my order; no one even came to seat me. The restaurant was empty, except for a couple of tables in the bar. A group of employees was standing at the back by the bar talking to the bartender. They saw me, but they never came to even speak to me. I'm done with Applebee's!!! Neither I nor any of my friends will ever go there again. As far as we are all concerned, they may as well close their doors!

    ReplyDelete
    Replies
    1. I used to wait tables many years back and thought I might add some perspective here as far as the server that asked for your ID. She might have been just trying to be polite in asking you for your ID. Most older women find it flattering when asked for their ID when it is obvious they are way over 21. I know I do. I am not 63, but 45 and it is very obvious I am way over 21. Seeing as how it is the law to have an ID anyway, I guess I don't see what the harm was in showing it to her and getting your drink. I am sure her intentions were good.

      Delete
    2. Some chains require that you ask for an ID regardless of if you're freshly 21 or about to kick the bucket in the next hour. It's the restaurants policy, and to take it out on the server is ludicrous and uncalled for.

      Delete
    3. Agree with "request for I.D." It is usually required by law, and if the server doesn't ask for it, they are only doing you a favor, which is NOT required.

      Delete
  14. At applebees in cleve,oh ridge rd HORRIBLE SERVICE the server waited on people who csme after me then argued with me the manager took her side,i should have left but its late kids r hungry now the manager is coming ovr every 5 mins so itd uncomfortable to eat UNPROFESSIONAL OVERALL

    ReplyDelete
  15. My Fiance and I went to Applebees in Conway, SC tonight. I was looking forward to getting me a steak dinner and the clock says it is 11:45pm. We went into the restaurant and was told that they are closed. I said so what time do you close they say 12am. I say well it is 11:45pm. So we can't even get an order to go and I was told no. Really..... so my comment is if you are shutting down earlier than your hours say then at least lock your door so a customer such as myself who is looking forward to getting a certain meal can recognize that and not be set up for the okie doke. I don't think it was professional either for the manager to stand there and let her employee tell me that they are closed knowing that the door was still unlocked for us to come in.

    ReplyDelete
    Replies
    1. WOOOOOOOW! This post just goes to show how big of a douche you are. It is common courtesy and retard knowledge that you do not go into a restaurant 15 minutes before they close and especially if your ordering a steak. Let me guess you wanted medium well or well done? Take it from a doctor that waited tables and bartended their way through 19 hours a day of school and work 7 days a week. My recommendation for you is to not eat so much red meat late night and you wont have to deal with bad service, high cholesterol, or further obesity which I am sure you and your fiance are already experiencing.

      Delete
    2. Hahahahaha!!^^

      Delete
    3. Well M.McGriff, MD, if the place is still open, the time is 11:45 and they close at 12:00, they actually do have to take your order and serve you! I can see from the insults and what not that you are not that great of a "doctor" and need to grow up! Do you call your patients douches? I bet not!

      Delete
  16. i went to the applebees in owensboro ky, i have been there many times the service has always been good. never gotten any bad food until tonight. i ordered the new fried green tomatoe tucky club samwhich. it was nasty. thare was grease dripping off. there was 1 slice of green tomatue with a very thick soogy breading that was not cooked. better take this off the menu if this is what its suppose to taste like.

    ReplyDelete
  17. We visited the Applebees in Wilkes-Barre, PA last night. The waitress had told us (and her other customers) how she is an actress and her ex is dating Ann Hathaway and Natalie Portman. Talked all of our legs off. Okay, not so bad but forgot the topping for my daughter's steak. Said she would bring it out and left the floor only to return AFTER our dinners were finished. When I told her that my daughter never got the steak topping she replied "yeah, what's up with that"??? Anyhow, terrible service, never checked on us and never gave a drink re-fill. I called the manager "Neil" to tell him the food was great but the service was terrible. He totally skirted the situation saying maybe she was overwhelmend, I didn't know how as she had 2 other tables that had left early and all rolled their eyes with her stories. He also said it was his fault as she did order the topping for my daughter but somehow it was a kitchen mishap. He also said that he had come out to our table but we were gone already. Funny, we sat for awhile after paying the bill. My point, the waitress should have followed up on this however the manager continued to make excuses and offered me a gift card. I didn't call for a free dinner, I called because the service was horrible. Case in point, bad waitress and even worse manager!

    ReplyDelete
  18. Last night we ate at Applebees in Del Rio, Tx. Big mistake. Our spinach and artichoke dip was ok, but the chips were dripping full of grease. When I asked the server to call the manager, he told me that the manager is too busy to talk to customers, but he will see what he could do. Manager came by 10 minutes later to tell me that that is the standard in chip preparation. Unbelievable! When I asked him for his name, he refused to give it to me and said that it was store olicy not to give his name. I was totally flabergasted. I posted this on facebook and was told by friends who live there that theynever go there because of the bad service and bad quality of the food. Well this out of towner and my family will never eat there again.

    ReplyDelete
  19. My husband and I went to eat lunch at Applebee's today and ordered a Philly cheese steak. After the waitress brought it out it looked terrible. She said that it was the new version of the sandwich. It was horrible. There were no onions, peppers or mushrooms on it and it was much smaller. I will never order a Philly cheese steak there again and, it will be a long time before I ever eat there again!

    ReplyDelete
    Replies
    1. That is so not true

      Delete
  20. I work for a applebees. I think the problem is it's not a old school restaurant. We all serve the table where most people like knowing who there server is! Big corporate loses the family! Their employees lose to! Part time ! Only offer !so a big Corp only offers the employees part time to save not giving them bennies!

    ReplyDelete
    Replies
    1. I read this twice and found it unintelligible and illegible. I've seen better reviews by kindergartners.

      Delete
  21. It sucks! A big corporate should step up and offer their employees bennies! So u people complaining work for this co. This totally big company!!!and they only take care of there bosses.

    ReplyDelete
  22. Applebees treat the personal like shit! Big corporate then give employees bennies! Cheap as bastereds!

    ReplyDelete
  23. Funny people only write complaints! What about good service ? Ever think these people work hard and there are impossible people! Trust me there are the people u can't please!

    ReplyDelete
  24. Being a big corpses! U owe people the little workers a chance at benefits! Take care of the ones who take care of u!

    ReplyDelete
  25. After approval? So not right! This company if u can't take the criticism which Omg u get ! Which deserved.

    ReplyDelete
    Replies
    1. I totally agree with you. Why is Applebee's censoring the complaints.

      Delete
  26. I went to the applebees in Killeen tx with a friend. We got seated immediately. We saw our server walk right past us and go to the table next to us. I thought hei would comebe to usthe next But he walked off. So after 25 mins of sitting down with no drinks, i called a random worked over and told her we still had not met our waiter. She told us that he had been busy but she got or drinks and said he would be with us. About 20mins later he showed up and asked were we ready to order. The food took FOREVER to come out! When it did, the waiter asked if i wanted a refill. I told him yes but it NEVER came!!! The noodles on my cajun shrimp pasta was dry and it was not good. I should have walked out or called a manager but i was so irritated i was ready to leave!!! I will NEVER eat at Applebees again!

    ReplyDelete
  27. Sorry about the red potatoes. We do fry them and the other red potatoes come with a WW sauce so they are better for you than the others. Hope you stop back in to try us again. Thanks Management.
    Applebee's Latham
    555 Troy-Schenectady Rd.
    Latham, NY 12110
    518-785-1998
    ----- Original Message -----
    From: [email protected]
    To: [email protected]
    Sent: Thursday, May 31, 2012 3:02 PM
    Subject: Thank you for contacting Applebee's! Here is a reply to your case number 1391173


    May 31, 2012





    Dear Clifford,



    Thank you for contacting us regarding your experience with Applebee's. When we received your feedback, we sent a report to the franchise that owns our Latham Applebee's. We're following up to make sure the issues you reported to us have been addressed and resolved by our franchisee.

    If no one from the franchise has contacted you or if you would like to contact us for any reason, please call us directly at 888-59-APPLE (888-592-7753) between 7:00 a.m. and 7:00 p.m. Monday through Friday, central time.

    Thank you for your time and we hope you have a great day.



    Sincerely,

    Applebee's Guest Relations



    Case # 1391173

    ReplyDelete