Cricket Wireless Corporate Office Headquarters HQ

168 comments
Cricket Corporate Office Headquarters HQ
Leap Wireless International Inc.
5887 Copely Drive
San Diego, California 92111 USA

Cricket Wireless LLC
575 Morosgo Dr NE
Atlanta, GA 30324 USA

Contact Phone Numbers:
Corporate Phone Number: 1-858-882-6000
Corporate Fax Number: 1-858-882-6010
Corporate Email: [email protected]
Corporate Stock Symbol: LEAP
Customer Service Number: 1-800-274-2538

Cricket is a mobile phone provider in the USA. Cricket offers wireless service without a contract or credit check. Cricket Wireless is one of the premier pay-as-you-go mobile phone companies in the United States.

Cricket's customer service number is 1-866-384-4425 or 1-800-274-2538. The company does encourage users to use their technical support system and help forums on their website.


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168 comments:

  1. why do you all have local customer service when ALL of your stores NEVER answer the phones for as long as i have been a customer i have never been able to speak to anyone in the golden triangle area....

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    1. Amen to that . I can never talk to anyone live and I have had a lot of pain in the asses because of it. I dont understand why you have to leave a message either when it says someone will call back and they never do. This needs to change in the phone system.

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    2. I agree. I have called each and every cricket phone number in Corpus Christi, Texas that I could find just to find out how to pay them monthly instead of being charged an additional fee and cut off each time. If they don't start handling these situations alittle better they're going to lose tons of business as well as mine. Theres too much competition out there to chose from.

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    3. Please stay away from cricket,very poor customer service.

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    4. This cricket company is pure garbage. Never buy there hotspot or they phone. There control the usage from the beginning of the month to the end. Wonder why you can't watch Utube. You wonder why it load real slow and freezes.

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    5. Now their make it hard for you to contact their corporate office. They hiding. They want to merge with AT andT. Don't let get away with it. This company need to go straight out of business.

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    6. I was able to contact 1858 882 6000 their corporate office number all last month and was finally able to get my refund back from them after series of arguing with them for weeks. But now they then riged their phone number where they can't be reach at all. Because they owe me more money. That hotspot was pure garbage. I was loseing surfing all month thinking it was my computer. But after receiving cox cable hotspot I realize, cricket was beating me.

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    7. Hello, I live in Phoenix, AZ and have had the pleasure of dealing with Cricket for three years, and while having this phone service I have yet to have four phones that I paid $250 to $350 work longer than three months. The last was an "Unlimited Talk, Text, Internet and Muve Music ZTE phone that was downgraded within two months to a Wonderful "Paper Weight."

      While they did finally replace that Phone with a HTC V one with the same said amenities, it has been replaced four times, yet they say I have not been in their Corporate Store since August 2013. WOW, we spend the Time, Gas, and aggravation of having to get Used Re-Built phones as a replacement, a gentleman Today, June 12, 2014 let me know that they do not Re-place the phones with Used Re-Built cell phones.

      I will assume that he has never had a phone replaced, due to failure and that he probably gets his upgraded every three months. Then again he may not own one.

      Apparently Cricket has decided to stop documenting when their customers go to a Corporate Store and get their phone replaced.

      The deal I agreed to with Cricket was that the Phone they replaced my ZTE "paper weight" with needed to work without problems, meaning that my friends and business contacts could carry on a conversation on both ends of my phone without interruption. One would assume that this would mean that the conversation is not echoing in the background, NO static, NO garbled conversations that are inaudible, NO "Party-Line Calls" this occurs when other peoples conversations are louder than yours in the background when there is no one else in the room, office, car, or home on either end, and NO Dropped Calls because of the lack of connect ability.

      I would venture to guess that The Great Service is due to the fact that the Stores are swapping one bad phone out for another and since I have yet to have one phone work for one complete year even based on their records, which are inaccurate, maybe (check that) it is time to throw the Cricket HTC V one in the Dumpster and start over.

      Question: How many people have had a New Phone Replaced with a New Phone by anyone in this Business?

      Answer: No One Has.

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    8. Had TERRIBLE experience with Cricket today. NO calls to corporate store were answered or returned, even though I called during normal store hours. Why doesn't Cricket want new customers? Obviously you do NOT want my business at all. I even looked online and called the only 800 number that I could find. Can't use it if you don't already have an official Cricket number. What a TERRIBLE company.

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    9. Now that Cricket has merged with AT&T, cricket customers are screwed! In March, NONE of our phones will work and we will be required to buy a new phone from somewhere in order to have cell phone service. All under the rouse of "providing better service"? WHAT A SCAM!!! Now, AT&T/Cricket gets to keep all the money we have all spent on our $400-600 phones and we ALL have to buy new ones. Oh, but don't worry, Cricket's going to give us all credit when we give them our old phones & buy brand new $500-600 phones (they just don't tell you that you'll be lucky to get $100 credit for your $600 phone that you bought earlier this year). Again, WHAT A SCAM! They sure are going to make a lot of money this year by screwing all of us over. BOYCOTT CRICKET!!! In March, when they turn off your phone, go SOMEWHERE else to begin your new service.

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    10. Hi Fellow Cricket Dupes:
      I am interested in filing a class action lawsuit against Cricket Wireless for false and misleading advertising. If anyone is interested in joining me or showing me what I need to do please let me know. I have a brother who is a paralegal. Maybe he could help me but I am tired of the lies.
      I tried to contact Cricket Corporate and they have no phone numbers or names for execs. Just customer service and a third party who handles the rebates that only have Cricket’s customer service number.
      These clowns whooed me away from Metro PCS with promises that they had no attention of keeping. I say let’s take them down.
      Are you with me?
      Power to the People
      Lelitia [email protected]

      Delete
    11. For everyone coming here to lodge your complaints as Cricket Wireless is all to happy to take our money but not equitably resolve issue that arise and instead would rather bend all of us over. Their corporate number just reroutes you to their so called costumer service department which is really just a buffer so that they don't have to take care of real issues. You can't reach anyone reasonable who will really listen and care. Don't just post your complaint here. Make sure you go straight to the Better Business Bureau and file a complaint about everything you are experiencing with Cricket Wireless. I just did and am looking for more ways to make sure others know to stay away from this company.

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    12. On Aug 26th I had to send my phone to get replaced because of a faulty charge to the phone. Aug 31th came around and no phone it; was delivered to the office complex where we lived and it ,had the wrong apt number on it, so it went to my old apt number, where the people living there kept my phone! So I call to see what they could do since they didn't have the correct apt number; or my name I am still waiting for my replacement to come in! Its now Sept.15th! What does that tell you how this company runs! I should be able to get at lest 50 % back! Very disappointed!!!!!

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    13. my phone has not for 3 weeks and no one cant find what is wrong BUT THEY KEEP CHARGING ME THAT IS;; BULLSHI!!!!!!!!!!!!!




      \\

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    14. THIS PHONE COMPANY IS A JOKE!! WORKST CUSTOMER SERVICE I HAVE EVER HAD. TRIED TO ORDER A NEW PHONE AND NEW SERVICE THEY TOOK MY MONIES FROM MY BANK AND THEN CANCELLED MY ORDER. NOW TELLING ME I HAVE TO WAIT 10 DAYS TO BE REFUNDED.... THIS IS BULLSHIT. I AM REPORTING THEM TO THE BBB.

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  2. Absolutely the worst service of any company I have ever dealt with. Bad billing practices, no available customer service reps unless you don't have a number and are wanting new service, and mysteriously androids get viruses that only they can clear up.

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    Replies
    1. I have cricket and love it! fits my needs, service is great and going into a location i always get help for whatever it may be. the person who wrote on 1/16/12, quit downloading porn and viruses won't "mysteriously" pop up, genius. there billing is simple, i have an android w/ muve music and i pay $65 flat. nothing to it, some people should have to take a test to see if they qualify for a phone....

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    2. i bet your a corporate stoog arent you

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    3. oh my goodness u r so rite why does their phones have problems allllll the time and their answer is troublesoot or giving u a refurbished phone is that why we pay all that insurance for old non working phones really we should get together and talk to a LAWYER because the is false advertizing .

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    4. I agree about the LAWYER and I also feel that the way the economy is why are they employing people from overseas in the Phillipines when we Americans don't have jobs and buy their phones,and customers can clearly understand what we are saying

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    5. Someone needs to fire the asshole who answers the phones at the corporate office that goes by the name of Shawn!!!! He is a retard!!!!!

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    6. They overcharged my card 450 and put that towards credit I've Been calling trying to talk to a superisor but everytime I call and wait 30 minutes they give me someone who barely speaks English and they never let me to talk to the supervisor. They keep saying keep calling your card to see if you got the money! I'm so over it I want my money! Just as fast as they took it they can put it back

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    7. Hi Fellow Cricket Dupes:
      I am interested in filing a class action lawsuit against Cricket Wireless for false and misleading advertising. If anyone is interested in joining me or showing me what I need to do please let me know. I have a brother who is a paralegal. Maybe he could help me but I am tired of the lies.
      I tried to contact Cricket Corporate and they have no phone numbers or names for execs. Just customer service and a third party who handles the rebates that only have Cricket’s customer service number.
      These clowns whooed me away from Metro PCS with promises that they had no attention of keeping. I say let’s take them down.
      Are you with me?
      Power to the People
      Lelitia [email protected]

      Delete
  3. Called Cricket to have my service canceled on the following day. The rep said they are unable to to schedule cancellations for future days, but that I could stop by my local store and cancel it when I was ready. The next day I stopped in, canceled my account, and left. Two days later I see that I was billed for the upcoming month. I called Cricket and was told local stores cannot cancel service (only by calling them), my account was still active, and they don't give refunds. I went back to my local store, told them what happened, and they said the account was active, but they would cancel it, but I had to give them a copy of my bank statement so that they could submit a refund claim. No matter what number I've tried calling I get a run-around. At this point since my account is cancelled "for real" (the rep's words) I can no longer get anyone on the phone b/c I don't have an account. Service coverage and support are both a joke. I've been a Boost! customer for years and love them. I switched my kids to T-Mobile and so far things have been great. Avoid Cricket like the plague.

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    1. Could not say it any better! The same thing happened to me, they are the worst "scam" Company there is.

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    2. I am so so sick of Cricket. They beat me out of 2 phones that I returned to them and the refund. They said that they credit my account but it never happen. I had been very ill, in and out the hospital got a prepaid phone untill my refund came, which never happen all my prepaid min went to calling Cricket about my missing refund. Now that I'm out of the Hospital and feeling like dealing with these people I called them now they cant find any records of my account. Of course they couldn't now that they have my property. We should all get together and protest

      Delete
    3. Hi Fellow Cricket Dupes:
      I am interested in filing a class action lawsuit against Cricket Wireless for false and misleading advertising. If anyone is interested in joining me or showing me what I need to do please let me know. I have a brother who is a paralegal. Maybe he could help me but I am tired of the lies.
      I tried to contact Cricket Corporate and they have no phone numbers or names for execs. Just customer service and a third party who handles the rebates that only have Cricket’s customer service number.
      These clowns whooed me away from Metro PCS with promises that they had no attention of keeping. I say let’s take them down.
      Are you with me?
      Power to the People
      Lelitia [email protected]

      Delete
  4. RUDE REPS WHEN CALLED ASKING ABOUT ORDER STATUS AND HOW THE PHONE WAS ON BACK ORDER EVEN THOUGH WHEN I ORIGINALLY ORDERED IT WASNT. THE REP WAS SO RUDE I ASKED TO SPEAK WITH HIS SUPERVISOR AND THE SUPERVISOR COULDNT GIVE TWO SHITS ABOUT WHAT I HAD TO SAY. HAVENT EVEN GOT THE PHONE AND READY FOR IT TO BE CANCELLED. BULLSHIT HERE!! IF YOU CAN GO ELSE WHERE GO!!!!!!! THOUGHT I COULD HAVE THIS AS A QUICK SET UP BUT GUESS NOT! WASTE OF MONEY!

    ReplyDelete
    Replies
    1. Hi Fellow Cricket Dupes:
      I am interested in filing a class action lawsuit against Cricket Wireless for false and misleading advertising. If anyone is interested in joining me or showing me what I need to do please let me know. I have a brother who is a paralegal. Maybe he could help me but I am tired of the lies.
      I tried to contact Cricket Corporate and they have no phone numbers or names for execs. Just customer service and a third party who handles the rebates that only have Cricket’s customer service number.
      These clowns whooed me away from Metro PCS with promises that they had no attention of keeping. I say let’s take them down.
      Are you with me?
      Power to the People
      Lelitia [email protected]

      Delete
  5. I returned a phone to cricket for a refund in January 2012,and to date has not received a refund. Every time I call about it, I get a representative that does not speak good englsh and constantly put me on hold; now that the 30 days have passed, they're telling me they have to send an escalated report to the corporate office, which has been done twice now. I feel I may never get my refund,so I will never refer any new customer to them, nor will I continue my service with them.

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    Replies
    1. I am going through the same thing now. I have been on the phones with them almost every day since 12/6/12. It's now 1/15/13. It is well passed the 30 day return policy; however, they have still not given me my refund back. It's a little ridiculous at this point so I'm looking into legal action.

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    2. BOUGHT A ZTE SCORE FOR MY SON WHO IS FOURTEEN, HAVE REPLACED THE PHONE 3 TIMES, THEY ARE CRAP PIECES OF S*** TALKED TO THE INSURANCE, WHAT A JOKE, TOLD ME THIS WAS THE FIRST CLAIM FILED ON THE PHONE...THE STORE "CALLED" THE INSURANCE AND TOLD ME THE DEDUCTABLE WAS 50 DOLLARS THE LAST TIME I WAS IN, IN SEPT 2012.. SOMEONE POCKETED MY MONEY.. RIGHT? PISSED AS H***. WILL PROBABLY TAKE THE PHONE BACK TO THE A-HOLE THAT CHARGED ME THE MONEY AND LAUNCH IT AT HIS HEAD.. SO MADDDDD... WHO SHOULD I CALL???
      '

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    3. Class action law suite lawyer

      Delete
    4. Hi Fellow Cricket Dupes:
      I am interested in filing a class action lawsuit against Cricket Wireless for false and misleading advertising. If anyone is interested in joining me or showing me what I need to do please let me know. I have a brother who is a paralegal. Maybe he could help me but I am tired of the lies.
      I tried to contact Cricket Corporate and they have no phone numbers or names for execs. Just customer service and a third party who handles the rebates that only have Cricket’s customer service number.
      These clowns whooed me away from Metro PCS with promises that they had no attention of keeping. I say let’s take them down.
      Are you with me?
      Power to the People
      Lelitia [email protected]

      Delete
  6. I am on a fixed income and have to use cricket, its the only long distance unlimited with a good muse music price. But , and its a BIG BUTT
    why have I spent 2 hours trying to get a 10 minute transaction done. I went thru giving my information and secret code to 3 people in 2 departments I asked the last guy if they had a supervisor because I could not understand his english, when he got done he over charged my bank by 30 dollars, messed up our phones, Finally 45 minutes later I got a supervisor who I specifically asked to speak better english so they give me Jackie Chan's cousin who has never been further then the Phillipines, people get real you make a load of money off us, we have to kiss your butt and accept anything you throw at us, how about giving some of those IT jobs to americans, who help other americans whats the matter you afraid you other investments will suffer, a pox on all of you may you get stuck in an elevator and your only way out is dealing with your sucky non english customer service personnel.

    ReplyDelete
    Replies
    1. Class action law suite lawyer

      Delete
    2. Hi Fellow Cricket Dupes:
      I am interested in filing a class action lawsuit against Cricket Wireless for false and misleading advertising. If anyone is interested in joining me or showing me what I need to do please let me know. I have a brother who is a paralegal. Maybe he could help me but I am tired of the lies.
      I tried to contact Cricket Corporate and they have no phone numbers or names for execs. Just customer service and a third party who handles the rebates that only have Cricket’s customer service number.
      These clowns whooed me away from Metro PCS with promises that they had no attention of keeping. I say let’s take them down.
      Are you with me?
      Power to the People
      Lelitia [email protected]

      Delete
  7. My mom just called my crying because she went in to a Cricket store, the one in Lakeside, CA, and the guy behind the counter told her he was sick of all her stupid questions. I am livid! I doubt anything will be done about this but I do plan on making some calls. My mom has a disability that makes it hard for her to understand things sometimes so I'm sure she was probably asking the same questions over and over but still, isn't that there job?

    ReplyDelete
    Replies
    1. Class action law suite lawyer

      Delete
    2. Hi Fellow Cricket Dupes:
      I am interested in filing a class action lawsuit against Cricket Wireless for false and misleading advertising. If anyone is interested in joining me or showing me what I need to do please let me know. I have a brother who is a paralegal. Maybe he could help me but I am tired of the lies.
      I tried to contact Cricket Corporate and they have no phone numbers or names for execs. Just customer service and a third party who handles the rebates that only have Cricket’s customer service number.
      These clowns whooed me away from Metro PCS with promises that they had no attention of keeping. I say let’s take them down.
      Are you with me?
      Power to the People
      Lelitia [email protected]

      Delete
  8. so let me see If I understand, the phone number above doesn't work, and the email is no longer valid?? Crookswireless!

    ReplyDelete
    Replies
    1. Hi Fellow Cricket Dupes:
      I am interested in filing a class action lawsuit against Cricket Wireless for false and misleading advertising. If anyone is interested in joining me or showing me what I need to do please let me know. I have a brother who is a paralegal. Maybe he could help me but I am tired of the lies.
      I tried to contact Cricket Corporate and they have no phone numbers or names for execs. Just customer service and a third party who handles the rebates that only have Cricket’s customer service number.
      These clowns whooed me away from Metro PCS with promises that they had no attention of keeping. I say let’s take them down.
      Are you with me?
      Power to the People
      Lelitia [email protected]

      Delete
  9. BEWARE!!! DO NOT DEAL WITH THIS COMPANY, THEY ARE LIARS, RUDE, CRUDE PEOPLE. THEY ARE A BUNCH OF IDIOTS AND FRAUDS. THIS COMPANY WILL BE OUT OF BUSINESS SOON. I HAVE READ SO MANY COMPLAINTS IT IS PATHETIC. SO BUYERS "DO NOT ENTER THE STORE" OR U WILL BE SCREWED FOREVER. NOTHING BUT A BUNCH OF CROOKS!!!!!

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  10. this company sucks and all the workers with it there is no true worker in this company there out there just to build more sweet shops and people to tell me there is no one to talk to....this company is crap

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  11. They need to have real services such as printing receipts online. I will cancel my company's cell phone for each of our 435 employees. I get nothing but complains. They need to have a corporate account instead of having us get services under each employee.. they loose over 25225.65 per month on changes. I can't do business with such a lame company.

    ReplyDelete
    Replies
    1. Hi Fellow Cricket Dupes:
      I am interested in filing a class action lawsuit against Cricket Wireless for false and misleading advertising. If anyone is interested in joining me or showing me what I need to do please let me know. I have a brother who is a paralegal. Maybe he could help me but I am tired of the lies.
      I tried to contact Cricket Corporate and they have no phone numbers or names for execs. Just customer service and a third party who handles the rebates that only have Cricket’s customer service number.
      These clowns whooed me away from Metro PCS with promises that they had no attention of keeping. I say let’s take them down.
      Are you with me?
      Power to the People
      Lelitia [email protected]

      Delete