Cricket Wireless Corporate Office Headquarters

Cricket Corporate Office Headquarters HQ
Leap Wireless International Inc.
5887 Copely Drive
San Diego, California 92111 USA

Contact Phone Numbers:
Corporate Phone Number: 1-858-882-6000
Corporate Fax Number: 1-858-882-6010
Corporate Email: info@leapwireless.com
Corporate Stock Symbol: LEAP
Customer Service Number: 1-800-274-2538




Cricket is a mobile phone provider in the USA. Cricket offers wireless service without a contract or credit check. Cricket Wireless is one of the premier pay-as-you-go mobile phone companies in the United States.

Cricket's customer service number is 1-866-384-4425 or 1-800-274-2538. The company does encourage users to use their technical support system and help forums on their website.


85 comments:

  1. why do you all have local customer service when ALL of your stores NEVER answer the phones for as long as i have been a customer i have never been able to speak to anyone in the golden triangle area....

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    1. Amen to that . I can never talk to anyone live and I have had a lot of pain in the asses because of it. I dont understand why you have to leave a message either when it says someone will call back and they never do. This needs to change in the phone system.

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    2. I agree. I have called each and every cricket phone number in Corpus Christi, Texas that I could find just to find out how to pay them monthly instead of being charged an additional fee and cut off each time. If they don't start handling these situations alittle better they're going to lose tons of business as well as mine. Theres too much competition out there to chose from.

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    3. Please stay away from cricket,very poor customer service.

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    4. This cricket company is pure garbage. Never buy there hotspot or they phone. There control the usage from the beginning of the month to the end. Wonder why you can't watch Utube. You wonder why it load real slow and freezes.

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    5. Now their make it hard for you to contact their corporate office. They hiding. They want to merge with AT andT. Don't let get away with it. This company need to go straight out of business.

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    6. I was able to contact 1858 882 6000 their corporate office number all last month and was finally able to get my refund back from them after series of arguing with them for weeks. But now they then riged their phone number where they can't be reach at all. Because they owe me more money. That hotspot was pure garbage. I was loseing surfing all month thinking it was my computer. But after receiving cox cable hotspot I realize, cricket was beating me.

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    7. Hello, I live in Phoenix, AZ and have had the pleasure of dealing with Cricket for three years, and while having this phone service I have yet to have four phones that I paid $250 to $350 work longer than three months. The last was an "Unlimited Talk, Text, Internet and Muve Music ZTE phone that was downgraded within two months to a Wonderful "Paper Weight."

      While they did finally replace that Phone with a HTC V one with the same said amenities, it has been replaced four times, yet they say I have not been in their Corporate Store since August 2013. WOW, we spend the Time, Gas, and aggravation of having to get Used Re-Built phones as a replacement, a gentleman Today, June 12, 2014 let me know that they do not Re-place the phones with Used Re-Built cell phones.

      I will assume that he has never had a phone replaced, due to failure and that he probably gets his upgraded every three months. Then again he may not own one.

      Apparently Cricket has decided to stop documenting when their customers go to a Corporate Store and get their phone replaced.

      The deal I agreed to with Cricket was that the Phone they replaced my ZTE "paper weight" with needed to work without problems, meaning that my friends and business contacts could carry on a conversation on both ends of my phone without interruption. One would assume that this would mean that the conversation is not echoing in the background, NO static, NO garbled conversations that are inaudible, NO "Party-Line Calls" this occurs when other peoples conversations are louder than yours in the background when there is no one else in the room, office, car, or home on either end, and NO Dropped Calls because of the lack of connect ability.

      I would venture to guess that The Great Service is due to the fact that the Stores are swapping one bad phone out for another and since I have yet to have one phone work for one complete year even based on their records, which are inaccurate, maybe (check that) it is time to throw the Cricket HTC V one in the Dumpster and start over.

      Question: How many people have had a New Phone Replaced with a New Phone by anyone in this Business?

      Answer: No One Has.

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    8. Had TERRIBLE experience with Cricket today. NO calls to corporate store were answered or returned, even though I called during normal store hours. Why doesn't Cricket want new customers? Obviously you do NOT want my business at all. I even looked online and called the only 800 number that I could find. Can't use it if you don't already have an official Cricket number. What a TERRIBLE company.

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  2. Absolutely the worst service of any company I have ever dealt with. Bad billing practices, no available customer service reps unless you don't have a number and are wanting new service, and mysteriously androids get viruses that only they can clear up.

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    1. I have cricket and love it! fits my needs, service is great and going into a location i always get help for whatever it may be. the person who wrote on 1/16/12, quit downloading porn and viruses won't "mysteriously" pop up, genius. there billing is simple, i have an android w/ muve music and i pay $65 flat. nothing to it, some people should have to take a test to see if they qualify for a phone....

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    2. i bet your a corporate stoog arent you

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    3. oh my goodness u r so rite why does their phones have problems allllll the time and their answer is troublesoot or giving u a refurbished phone is that why we pay all that insurance for old non working phones really we should get together and talk to a LAWYER because the is false advertizing .

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    4. I agree about the LAWYER and I also feel that the way the economy is why are they employing people from overseas in the Phillipines when we Americans don't have jobs and buy their phones,and customers can clearly understand what we are saying

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    5. Someone needs to fire the asshole who answers the phones at the corporate office that goes by the name of Shawn!!!! He is a retard!!!!!

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  3. Called Cricket to have my service canceled on the following day. The rep said they are unable to to schedule cancellations for future days, but that I could stop by my local store and cancel it when I was ready. The next day I stopped in, canceled my account, and left. Two days later I see that I was billed for the upcoming month. I called Cricket and was told local stores cannot cancel service (only by calling them), my account was still active, and they don't give refunds. I went back to my local store, told them what happened, and they said the account was active, but they would cancel it, but I had to give them a copy of my bank statement so that they could submit a refund claim. No matter what number I've tried calling I get a run-around. At this point since my account is cancelled "for real" (the rep's words) I can no longer get anyone on the phone b/c I don't have an account. Service coverage and support are both a joke. I've been a Boost! customer for years and love them. I switched my kids to T-Mobile and so far things have been great. Avoid Cricket like the plague.

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    1. Could not say it any better! The same thing happened to me, they are the worst "scam" Company there is.

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    2. I am so so sick of Cricket. They beat me out of 2 phones that I returned to them and the refund. They said that they credit my account but it never happen. I had been very ill, in and out the hospital got a prepaid phone untill my refund came, which never happen all my prepaid min went to calling Cricket about my missing refund. Now that I'm out of the Hospital and feeling like dealing with these people I called them now they cant find any records of my account. Of course they couldn't now that they have my property. We should all get together and protest

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  4. RUDE REPS WHEN CALLED ASKING ABOUT ORDER STATUS AND HOW THE PHONE WAS ON BACK ORDER EVEN THOUGH WHEN I ORIGINALLY ORDERED IT WASNT. THE REP WAS SO RUDE I ASKED TO SPEAK WITH HIS SUPERVISOR AND THE SUPERVISOR COULDNT GIVE TWO SHITS ABOUT WHAT I HAD TO SAY. HAVENT EVEN GOT THE PHONE AND READY FOR IT TO BE CANCELLED. BULLSHIT HERE!! IF YOU CAN GO ELSE WHERE GO!!!!!!! THOUGHT I COULD HAVE THIS AS A QUICK SET UP BUT GUESS NOT! WASTE OF MONEY!

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  5. I returned a phone to cricket for a refund in January 2012,and to date has not received a refund. Every time I call about it, I get a representative that does not speak good englsh and constantly put me on hold; now that the 30 days have passed, they're telling me they have to send an escalated report to the corporate office, which has been done twice now. I feel I may never get my refund,so I will never refer any new customer to them, nor will I continue my service with them.

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    1. I am going through the same thing now. I have been on the phones with them almost every day since 12/6/12. It's now 1/15/13. It is well passed the 30 day return policy; however, they have still not given me my refund back. It's a little ridiculous at this point so I'm looking into legal action.

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    2. BOUGHT A ZTE SCORE FOR MY SON WHO IS FOURTEEN, HAVE REPLACED THE PHONE 3 TIMES, THEY ARE CRAP PIECES OF S*** TALKED TO THE INSURANCE, WHAT A JOKE, TOLD ME THIS WAS THE FIRST CLAIM FILED ON THE PHONE...THE STORE "CALLED" THE INSURANCE AND TOLD ME THE DEDUCTABLE WAS 50 DOLLARS THE LAST TIME I WAS IN, IN SEPT 2012.. SOMEONE POCKETED MY MONEY.. RIGHT? PISSED AS H***. WILL PROBABLY TAKE THE PHONE BACK TO THE A-HOLE THAT CHARGED ME THE MONEY AND LAUNCH IT AT HIS HEAD.. SO MADDDDD... WHO SHOULD I CALL???
      '

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    3. Class action law suite lawyer

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  6. I am on a fixed income and have to use cricket, its the only long distance unlimited with a good muse music price. But , and its a BIG BUTT
    why have I spent 2 hours trying to get a 10 minute transaction done. I went thru giving my information and secret code to 3 people in 2 departments I asked the last guy if they had a supervisor because I could not understand his english, when he got done he over charged my bank by 30 dollars, messed up our phones, Finally 45 minutes later I got a supervisor who I specifically asked to speak better english so they give me Jackie Chan's cousin who has never been further then the Phillipines, people get real you make a load of money off us, we have to kiss your butt and accept anything you throw at us, how about giving some of those IT jobs to americans, who help other americans whats the matter you afraid you other investments will suffer, a pox on all of you may you get stuck in an elevator and your only way out is dealing with your sucky non english customer service personnel.

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    1. Class action law suite lawyer

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  7. My mom just called my crying because she went in to a Cricket store, the one in Lakeside, CA, and the guy behind the counter told her he was sick of all her stupid questions. I am livid! I doubt anything will be done about this but I do plan on making some calls. My mom has a disability that makes it hard for her to understand things sometimes so I'm sure she was probably asking the same questions over and over but still, isn't that there job?

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    1. Class action law suite lawyer

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  8. so let me see If I understand, the phone number above doesn't work, and the email is no longer valid?? Crookswireless!

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  9. BEWARE!!! DO NOT DEAL WITH THIS COMPANY, THEY ARE LIARS, RUDE, CRUDE PEOPLE. THEY ARE A BUNCH OF IDIOTS AND FRAUDS. THIS COMPANY WILL BE OUT OF BUSINESS SOON. I HAVE READ SO MANY COMPLAINTS IT IS PATHETIC. SO BUYERS "DO NOT ENTER THE STORE" OR U WILL BE SCREWED FOREVER. NOTHING BUT A BUNCH OF CROOKS!!!!!

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  10. this company sucks and all the workers with it there is no true worker in this company there out there just to build more sweet shops and people to tell me there is no one to talk to....this company is crap

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  11. They need to have real services such as printing receipts online. I will cancel my company's cell phone for each of our 435 employees. I get nothing but complains. They need to have a corporate account instead of having us get services under each employee.. they loose over 25225.65 per month on changes. I can't do business with such a lame company.

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  12. I live in alabama and on april 17 cricket took a payment out of my account and I dnt have cricket. Cricket sucks. They can't refund my money without a bank statement and I have to go to the main office in texas which makes no damn sense cuz again I'm in alabama. The cricket place in texas is the one that took the payment. I got the run around for 3 hours. One lady was going to put the refund request in then next thing I know it got disconnected. Then I called back and got a dude named salvador and he told me that wasn't their prpcedures and told me I had to wait 24hours for them to do anything. And I tried again that's when they said I need a bank statement and take it to the main office and they will refund it once they see the proof. And it will take 7 to 10 buisness days to get it sent to me. I'm not driving to texas for 58.44. I think they really need someone to sue them to get a point across. They take anything else out on my account, then they won't like me what so ever and they can see my bank account info in court.

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  13. I just had the most frustrating experience with a cricket agent at the Aliquippa pa office. I'm surprised they are still in business! When cable operators come out with traveling phones in a few months you will have serious competition and then maybe you'll be forced to learn how to treat your customers like they matter. What a concept!

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  14. CRICKET SUCKS! STAY AWAY AND SAVE THE GREIF AND CASH. very rude slow clueless outsourced customer service that will waste your valuable time and cell phone minutes and get nowhere. they have lousy service as well. my $55 5Gb data broadband lasted about a week with no gaming or movie watching and then it didnt just slow done some like told it stops down to 100X slower than dial up like 5 minutes for a webpage to load so you can't even complain online. I want full refund of modem and services or i will take them to small claims. they have no email and you wont get to talk to anybody at corporate. FULL ON CROOKS! WORST COMPANY EVER. they will fold very soon look at this website and see thousands of cricket complaints http://ecorporateoffices.com/CricketCommunications-2837

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  15. I'm a Cricket customer and quite frankly I'm pissed that I have to go through all of this to fix something that customer service should be able to. My account has been tampered with by one the Cricket employees and now I CANNOT USE ANYTHING THAT I'VE PAID FOR. I can't text or receive text, I can't make calls or receive calls, and I can't use my internet that I've paid for and have confirmation that I've paid for it. I call customer service to have it fixed and have to wait until the next day to have it fixed. This is highly unacceptable. Just a hour ago, its working fine and now its unusable. I pay for an android plan and never late on payments so why is my account switched to a PayGo plan that I did not authorize them to do? Cricket has the crappiest customer service center ever and I'm actually considering leaving Cricket after this. I have business to handle and can't now because one of the employees has screwed with my account. THANKS A LOT CRICKET! Tomorrow morning, someone WILL here about this and someone WILL fix it.

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  16. I've been waiting for over a week for a return phone call because my music app isn't working. Despite numerous phone calls to customer service, the promised phone call from a "higher level of technical support" has not happened. Of course, Cricket expects me to pay full price even though I can't use the Muve Music app. I've filed a complaint with my state attorney general's office. I'm sick of paying high prices for services that don't work. Of course, you can't actually call the corporate office because they know their service and support both suck.

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  17. My daughter has a cricket cellphone. I tried to pay her phone bill with my major credit card. Four days later they were still harassing her. Numerous calls have we made to customer service. I finally called the store on Elliot Road in Tempe, Arizona to speak to someone. I was called a racist because I told him that I spoke to someone in the Phillipines with Customer Service and they couldn't help me either. Don't call me racist, you need to come here and do that. I urge my daughter to drop your service and I will encourage anyone else to do the same. You are a disgrace to cellphone companies. I do believe that you operate a scam.

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  18. THE WORST COMPANY EVER. IS IT AMERICAN? SHOULD BE PUT OUT OF THERE MISERY

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  19. Funny how none of the email addresses I have found ever work. Having a long standing problem concerning Lifeline services that have never been provided no matter how many times my sons (SSI and legally blind) have filled out and turned in the paperwork. Real problems in San Marcos and Carlsbad CA, offices AND NO ONE TO TALK TO BY PHONE, EMAIL OR IN PERSON(IN ABOVE MENTION OFFICES)

    WHAT KIND OF SCAM IS THIS CORP RUNNING? NO WAY OF CONTACTING THEM! (And people in their stores that don't know jack....)!

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  20. I've had numerous phones from cricket. Not bad for a cheep phone and basic service. The employes aren't the best but not the worst (Verizon) until my last phone experience. I bout the huawei phone for what was supposed to be 180.00 sale price normal price 220.00. I also got the 90.00 Doller discount by bringing in a junk active phone. A nice young kid was taking care of me. Then this other employee whom seemed to really know what was going on decided to help out. He told me I can also have a free case and screen protector for my phone. I said cool but instead of screen protector how bout head phones? They said no problem. I asked for good one and I would pay the difference. Yes they said sure. So phone should of been90.00 +65.00 to turn on. Try didn't want to show me the bill and they were whispering stuff at end of transaction. Finally said give me the bill. Guess what it was? 265.00 and some change. The booze oes charged me 220.00-90.00+20.00 for case + full price for head phones. I said u made a mistake the older Guy tried to double talk me until I raised my voice in disgust. Then what I thought was a manager sfeped in and the older Guy who thought he was helping me by telling me I am getting free stuff turned around didn't say a word to anyone and walked into the back room and closes the door. I told the manager that that Guy said I can get free case and dis. Headphones guess what the manager said? Well he's not hear right now and I can't just take your word. I said are u nuts he's in the back room. J saw him walk back there. He said well we can't take off the price of the case or headphone but we can give u another case for free. What the hell do I need two cases for one phone r u stupid. I told him u know what take this stuff back and give me back my money. He wouldn't do it.so long story and I better get a reply from someone who works for cricket. And I want some free stuff. I also have all the names of the players in this game and have no problem hanging them out to dry. They r the worst people I've ever delbtwith

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  21. Hello, I had a problem with a refurbished cell phone. I paid for the insurance and they sent me a new phone, but the phone they sent had account information on it, and now I am not able to use it. I have no numbers to call, I have nowhere I can go to get it replaced and this has taken hours and hours of time, just to be able to use the service I HAVE ALREADY PAID FOR!!! THERE IS A PROBLEM HERE!!!!

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  22. DON'T USE OR BUY CRICKET!! tHEY won't solve any issue u are having and you shouldn't waste your money or time

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  23. DO NOT USE CRICKET!!!!!!
    To whom this may concern;
    I am a senior engineering student at UT El Paso and I think I have a "reasonable" understanding of engineering, science, physics, and technology. As a college student I appreciate the budget minded service your company provides but as a future engineer I also recognize that sometimes issues with a product arise that get past testing and quality control. That is why tech support was created with the intention of attempting to resolve customer related functionality issues. After spending an entire day trying to convince your outsourced "technical" support personal from some call center in India that there is an issue with crickets My Data Backup server and all they can imply is that there is nothing wrong with their server and I don't know what I'm doing, that is when I realized that one truly does get what they pay for. I have contact phone #'s stored on my account with your "my backup" website. I tried for 2 days attempting to delete certain contacts to no avail. Your system froze in a" please wait" loop as long as I would allow it to. I assure you my internet service and /or provider was not the issue since I spoke with them and they verified the issue was based at Crickets end. I have a thorough understanding of how backup servers for mobile phone sytems work as I spent a year as an advance tech support rep for a major national wirelesss provider. Your personnel were an insult to the field of customer service and tech support. I'm sure you will state that they are highly trained employees, but their training is only in english double-talk, their expertise and training ends there. I have never been so disappointed and insulted. I clearly explained the procedures I had performed and all the various combinations of resetting, deleting, syncing , unsyncing, and restoring I had peformed and yet it was as if I were talking to a wall. I would finish explaining to the "tech" that I performed a certain procedure and they would ask me try the very same procedure as if it was something new that I had not tried. In the end, she simply told me that I was not doing what she instructed and she was sorry for the "inconvenience". I cannot afford to change providers at the moment but rest assured that finding a new mobile provider will be my first priority upon graduation. A mobile service provider is only as good as the support they provide when technical issues arise. Cricket failed horribly to resolve my tech support needs as a customer and this is not the first time. I know one customer means nothing to you but in this age of social networking, word travels fast with the advent of facebook, twitter, and IM-ing and no amount of flashy advertising specials can counter word of mouth testimonials amongst friends and family regardless of what what your market studies tells you. As of this moment I will live with this "inconvenience" as your employee so kindly referred to it but rest assured I will make it known to all my family, friends, and classmates ,via every medium available, what they can expect in terms of customer support from Cricket wireless. Sincerely, an obviously unappreciated client and future customer of your competition,

    F.E.

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    1. F.E.
      If you ever read this I want you to know that your understanding of networks, backups and how things work in the phone business royally suck. Your well rounded understanding of nothing is why you have nothing and obtained no results. Not only was I given FREE high end phones and FREE high end accessories, my content manager and I at the TV station I work were looking to take what happened to me and make a full blown news story of it so obviously we did our homework which lead us to find out in less than 5 minutes that Cricket has no backup servers for their mybackup service a (paid feature). Here is how it works: Cricket and just about every other carrier out there contract with a company called "asurion data backup." I made asurion the same offer I made Cricket "fix things with reasonable compensation or I am going to crucify you in the media"!! Two different companies, as expected I came out on top both times. So hopefully if anyone else reads this and you have issues with data backup I just gave you the name of the company that handles Crickets data backup. I would post Crickets Corporate "internal" information but I entered into a contract when I offered Cricket the privilege to buy out "cheap" with high end phones, high end accessories (a lot of accessories) and FREE service for the time we agreed to or crucify them in the media (I had a contact lined up to give Cricket local and National coverage). I hope the data backup information I provided helps someone!! Happy holidays all!!

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  24. This is the worse phone service I've e ever had. I wish I never switched and I will be switching to another company. You customer service sucks miserably and I will definitely never refer anyone at all!!

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  25. Cricket phone service is by far the worst service I have ever had with phone service providers. I have had services with almost every service and Cricket takes the ICICNG OF THE CAKE for being the worst out there. The customer service people or supervisor or store employees do not know what they are doing and they do not know the meaning of GOOD CUSTOMER SERVICE. I will make sure to be informing my friends, family, and who ever to never use Cricket!!!!!!

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  26. Alert To All Parents:
    I changed my phone number, when I changed my phone number Cricket gave me a (out of area/long distance prefix) calling number so anyone that called from a land line had to dial a long distance access code, Cricket also BLEW AWAY ALL my contacts in online backup (a PAID feature) when they changed my phone number. I called Cricket to find out why mybackup did not work, all my contacts were gone, Cricket said by changing numbers a new account was created, after finally speaking with a supervisor it is learned no new account was created however Cricket maintained "oh it was user error my fault"(NOT). Fast forwarding things: I finally get a local calling number only when the internet did not work I sifted through every setting there is in the phone and online in my account, when i checked mybackup I had ALL THE CONTACTS of a MINOR UNDER AGE 15 year old in my new phone numbers online backup. I called the girls father in my contacts, we met, I showed the girls father all the screenshots I took and logged into my account so he could confirm or deny if those contacts were his girls friends or some one else. They were his MINOR UNDER AGE girls friends. I take all this to the SLC, UT corporate store, explain it, explain how badly they screwed up and expect at the least a couple of free phones and a load of free phone service for their MAJOR screw up. SLC, UT said oh my who us? We can not give you anything all though we (Cricket) screwed up BIG TIME, exploited MINOR UNDER AGE GIRLS information more than three months old after deactivation of her account and cost me a lot of time and money Sir fixing their screw up!! I work at a local TV station affiliate part time. Through some non-public resources we have made available to us I quickly learned that Cricket exploits MINOR UNDER AGE kids A LOT and has more holes in its security than a ball of Swiss Cheese does!! Parents: STAY AWAY. Cricket: I seriously suggest your corporate office contact me or you are not going to like what is coming!!!! Say hello to your new public relations rep and a dinky little camera man at a TV station!!! You know Cricket, you never know who may know who, you never know who may work where!!! Parents BEWARE!!!

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    1. Update to my post above:

      Everything stated above is true, documented, ready for news production "if ever needed" and did happen. Oops, I guess I had my ducks lined up before I emailed their President and Chief Operating Officer.

      I wonder how this happened: their company President and Chief Operating Officer called me less than nine hours after I emailed him before leaving to work Friday Morning. I returned his phone call when I returned from daily field shoots, we spoke, I expressed my concerns and the concerns of the individual I mention in my post above, The gentleman I spoke with at Cricket's (San Diego) Corporate Office said: everything I explained to him is absolutely unacceptable and should not have happened (he had no idea that any of what I stated above was happening within his company and is following on my documented report), With that said, agreement made, agreement done and finalized!! I have a printed sales receipt of what we agreed to that read's zero's at the bottom!! So, wanting to be fair to the company and report the "facts" of what happened (that was pretty easy)!!

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  27. I ordered my Cricket phone and service online on November 30, 2012. It was shipped and I got it on Friday, December 1, 2012. I woke up on Thursday, December 6, 2012 and my phone is not working. I call Cricket on the phone and was bounced around from person to person. The first person I spoke with after hearing everything he had to say I asked him over 15 times to speak with a supervisor and he refused. I then only answered him with "May I speak to your supervisor please", for about another 3-5 minutes. I then go to a corporate store and the manager, Jesus, just looks at the phone and says it is a software issue and to pay $85 to have it fixed or replaced. I tell him that I have not had the service/phone for a week and it should be covered. I was told it does not - I WAS NOT TOLD THIS WHEN I PURCHASED THE PHONE. So I spent 40 minutes in the store, 1 hour on the phone and I: lost a day of work, missed client calls because the phone is not working, burned gas, stood in line, waited on the phone, paid Cricket $167 and NOW I HAVE NO PHONE!

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    1. Easy fix cancel the charge!! DEFECTIVE merchandise not fit for the purpose intended!!

      You know after reading these comments in this thread when I found this page I see a couple of comments that would make one whale of a news story like the lady who has never had their service in her life but was billed by the company anyway and they refused to refund her cash without all the red tape!! If you can find this page then I hope you can also Google your local TV stations and see which ones have consumer reporters and tip hotlines (almost everyone does)!! Had Cricket not done what I wanted, I would have crucified them in the media!! This is sort of the wrong time of year to have that type of report run as well so, don't be fooled, if your claim is the facts of what happened and not half truth to another story you all have leverage (just like I did)!!

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  28. My phone gets water damage so while at Cricket I decide to buy me a new phone. And hey, why not upgrade. The clerk who helped me was absolutely clueless. He obviously was new but clueless to answer any basic questions that you would think training would have taught him. Not only did he charge me 179.99 for a new phone, he never even added the phone to my account. When I called to activate it, my phone rejects the call. I go back to the sales clerk and he 'doesn't know why its rejecting my call'. Turns out while he was in my account he never closed my account and now my account was locked because once i left he failed to log me out and now that my account info page was still open, it was locked from a second attempt to log back in. He assured me that he would have the problem situated but it will take two hours. Three hours came and then one hour till closing. I return back to the location and course he see's me and claims he was just about to call me. He then says it was going to take 12 hours because my account info wouldn't log him back in and it had to be reset for the following day. Next day came and nothing. I have been with Cricket since the first store opened in this town. I have never dealt with such people who, with the proper training from a money taking business, would give the proper training. Time to do without Cricket.

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  29. I am going to start out by saying YOU'RE COMPANY IS A PIECE OF SHIT!!! What does customer service do?...absolutely nothing. I live in the United States and should not have to press "1" for English and then get some foreign person who I can't even understand. I have had cricket for 4 years now and the last 2 years I have been through hell and back with you people. I finally switched to a smart phone, the ZTE smart phone and on the phone the charging port broke so I paid the $50 for the insurance which was half of what I paid originally. Just thought it was a fluke so I had my fiance purchase the same phone. Then my screen cracked,had a case on it and had never been dropped, I paid another $50 just to get a refurbished phone. REFURBISHED? ARE YOU SERIOUS????? The reason I know that is when taking a horizontal picture the camera button did not work, I have to press the button on the screen to take the picture and I get nothing but blurry pictures now. Then my fiances screen cracked on his phone never was dropped and had a case on it, but it still would answer and make phone calls so I said that we could wait to pay ANOTHER $50 for another refurbished phone!! About a month later, his charging port would not charge his battery so we were switch batteries from my phone cause it still was charging batteries. I needed these phones cause I have a heart condition and anemia and if I needed to call him for an emergency I could. Not a month after my charging port broke again so we have 3 broke ZTE phones and we have 3 batteries that can't be charged!! All you guys want is money you damn crooks. You will never get another penny from me (unless we get compensated, which I highly doubt it cause you company is crooks) Between my fiance and I, we know 200+ people (including companies) and we WILL get EVERYONE we know to cancel you and go with a different service. I am so disgusted with you're company. PEOPLE IF YOU ARE LOOKING FOR A CHEAP PHONE COMPANY PLEASE DO NOT GO WITH CRICKET!!! It's almost worth paying the extra $20 to get a phone from a legit company.

    ReplyDelete
  30. Without playing guessing games and guessing the phone is REFURBISHED the easy way to find out is to call the manufacturer and ask them if your phones ESN has ever been activated (they can do that)!! The San Diego phone number for ZTE is 858-554-0387. Their 800 number is 877-817-1759!!

    There you go easy fix. You should be able to find their numbers in Google as easily as I did (there are many other numbers)!!

    ReplyDelete
  31. I've been with Cricket for twelve Years and recently while in Fayetteville Arkansas Store on N College an Employee got My I Cloud Password. This Guy continues to change My I Notes and now I have a My Cricket account someone set up online. I cannot change My cell to not send texts to the Internet. This is a bunch of crap and that Guy needs to loose His Job. I've reported it an received nothing back. I'm not receiving all My Calls or Voicemail. I know Who He is and He has a Friend that I thought was a friend of Mine.

    ReplyDelete
  32. HORRIBLE COMPANY! Phone cracked so we ordered new one online lady says we cant keep same number so we get a new one.. little did we know they would continue to charge us for old broke phone and new one! Call costumer service get the run around, then they say we we're calling each month from the broke phone to make a payment! Really and then when I call to get money back im not allowed to access the account because I dont have the "right" authorization code that only can be found at a corporate office that is always closed! Hate this company!

    ReplyDelete
  33. I live in Houston Tx; recently went into a CRICKET store on Gessner (near Hammerly Blvd)- the first issue is that there was presented to me a pamplet in Spanish and (NO DISREPECT) I am not Spanish; and when I asked him if he had English Pamplets he stated, "It is the same!". He asked me for $20 for something I did not even know what he was talking about and when I told him I did not have $20 he said, "That's OK" and did something with my phone. The 2nd and final time I went there he told me he would "wipe everything off of my phone" and I asked, "Everything like my pictures and phones numbers?". He said, "Yes.". I said, "My whole life is on that phone.". He said, "Maybe I can save it on my computer.". I said, "I am not taking the chance to loose my whole life on a "maybe". That is when he became disturbingly verbally abusive: "Get out of my store and don't come back!". I said, "If you think you have the right to come into my country and disrepect me like that you are sadly wrong!" and walked out. I am 62 years old and have NEVER, EVER BEEN TREATED THAT WAY. I was brought up in America to be treated with respect and treat others with respect. However, I find that rather difficult to do when I am faced with this type of action. If I had cussed him out or been rude to him I could see he would have the right to treat me that way; but, I was only standing my ground of not wanting to loose "my world" in my phone. Am I so wrong for that???

    ReplyDelete
  34. Trying to find a way to email on corporate office headquarters website to "Complaint Department" or whoever will listen -- all I get is sent to ads for other products (not even Cricket) or no connection!!!!!!!!!! Has Cricket gone out of business?????? Any of these complaints been sent to the BBB??????? Why isn't anyone calling the cops for "highway robbery"?????????????? I wonder who started Cricket??????????

    ReplyDelete
    Replies
    1. I contacted the bbb and basically cricket swaped my phone out for a phone that half works and it bull. I just contacted the bbb again because this phone is crap to.

      Delete
    2. I got crickets internal corporate emails and phone numbers. You should be able to do the same think Google.

      Delete
  35. Try this information 10307 Pacific Center Dr San Diego, CA 92121
    Phone: (858)882-6000
    Website: www.mycricket.com

    ReplyDelete
    Replies
    1. All that information above is wrong and out dated. I just got through to the corporate office with the phone above 858-882-6000. Good Luck

      Delete
  36. I have never experience anything like this in all my life. I call yesterday about my phone droping calls and my data plan, I thought I had unlimited data plan but guess not. I put 10:00 more on my data plan and this morning I got a message stating that I have used all my data, I tried to explain to the man that I had already put 10.oo more on my plan and I have a confirmation number but he said no transaction was taken but they send me a confirmation number. I thought cricket was a good company, but I will not recommend this provider to no one and I am going to change my service, because they could not help me with my problem and charge me an extra 10.00 dollars. I will be calling the corporate office and channel 12 or 9 news about this problem, people need to know about this.

    ReplyDelete
    Replies
    1. I experienced and learned how the so called data vanishes..I upgraded the data online at mycricket.com and right after making the upgrade and paying for it I checked my phone using the MYaccount icon and 500 MB was used already. I then called and got some one on the phone way up North. She stated I upgraded 4 hours ealier in the day, which was wrong it had only been 5 minutes according to my watch.. our time zones were different (5 hours apart) so why did I lose the 500 MB and where the hell did it go when it is virtually impossible to use that in less than 5 minutes. She had no answer and refused the give me it back. Cricket phone service are theives!
      If your tired of crickets crap! try a new service that called Metro PCS. Faster speeds, and for the 60 one is paying cricket for 2500 MB @ 3 g speed @ Metro one will get unlimited 4G speed ...
      Good luck!

      Delete
  37. Have been with cricket for over 4 yrs and am tired of a few things. Tired of dropped calls, tired of making a call and it rings on my side but not the other person, tired of that data game.
    A new wireless company hit my home town; Metro PCS.
    For the same price I am paying cricket/ 60$ for 2500 MB and at 3g speed only @ Metro PCS for 60$ I will get UNLIMITED 4G speed...period! And online I can buy a windows8 phone for only 100$.
    Thanks cricket for being greedy with data or I would have never found out about Metro PCS!

    ReplyDelete
  38. you have gang members operating your stores in philadelphia....i ws forced to buy a bullshit samsung discover after having my zte hacked.and my facebook compromised.....these people work for herion dealers....the sore at 8th and marketdelaware ave....and on lancaster ave.....these people are all gang members....they sit around hacking peoples phones all day long.....i will contact you with more details later......these dope hoes have runied my life...i am disabled.......anyway i"ll post tomorrow with if i am still alive with all of the details........kyle richardson......

    ReplyDelete
  39. I have reason to believe that Cricket is owned by a communication company out of India! Ever notice you never talk to an American ? If you talk to anyone they seem to have either a British or Indian accent, yet they are Indian

    ReplyDelete
  40. I can't stand this phone company I choose it because I thought I wouldn't have to have a contract. I made a payment through Walmart Bill Pay and they are saying they have not received a payment when they obviously have and it was confirmed through Walmart. They have turned my phone off two times because of this. They are liars and cheats I just lost 68 dollars because of them. Right now I am pregnant and I am separated from my abusive husband this is an added stress I do not need. I cant even recieved messages from my doctors or anyone since they shut off my phone unfairly. I am highly upset and I hope they improve their horrible customer service skills before someone shuts this company down.

    ReplyDelete
  41. I do concord - I learning with the coaches at my human cricket club, and also the laborious pellet is ofttimes a contend for the kids. we run to use mushy agglomeration games to propose them custom to contact and transmissible. cricket phones

    ReplyDelete
  42. As long as cricket continues to "pay for" support programs that take God out of the Pledge of Allegence and the support of programs that force the Gay agenda, My family will not buy your product

    ReplyDelete
  43. go to a corporate store

    ReplyDelete
  44. We were excited when we heard about the merger with AIO. Everyone at Cricket stated that it was done to improve the service provided and increase coverage, as well as being able to offer better products. After the merger went through, we had nothing but problems. Went to the Cricket store and were told to call 1-800-CRICKET. Called the number and were told to go to the store. After doing this at least 3 times (and I live at least an hour from the closest Cricket store), we made the decision to leave Cricket. Now we have been unable to have our numbers ported to the new carrier (2 of which we brought with us when we came to Cricket) and have been fighting with Cricket since 6/3/14. I will NEVER RECOMMEND CRICKET to anyone I know. In fact, I will tell everyone to run the other way!!!

    ReplyDelete
  45. When some one searches for his necessary thing, thus he/she wants
    to be available that in detail, so that thing iis maintained over here.


    My log post - tech

    ReplyDelete
  46. I am generating this letter in regards to our current service or lack thereof with Cricket. Our recent experience in trying to obtain a working effecient phone for my husband who is a heart patient has proved to be bordering on victimization. They have issued him four phones now all of which have been defective. First of all let me state that we originally purchased three brand new phones which from the start two of which were defective and then we were issued two replacement phones of the same type (Samsung Discovers) which were also defective i.e., ( dropped calls, would not hold a charge, would not allow internet access.) After repeated attempts to communicate our needs to the local store manager who never called us back, we wrote to the Federal Trade Commision and BBB and Cricket Corporate offices.

    We were promptly contacted by the district manager, Linda Alexander to follow up after a week or so which we did appreciate. She instructed the local retail store employee where we purchased the original phones to bring over two refurbished phones for us to use temporarily. After taking the phones home we found out the one issued to my husband did not have a working speaker, therefore it would not ring. We called Ms. Alexander who then instructed the local store employee to pick up another refurbished phone. We went to pick up the phone and they did not have a battery for the phone when we came to the store. So days later we finally picked up the phone which took some time to get as the employees did not communicate where they had put the battery for it which had to be delivered from the other store. This current phone is an old refurbished phone less than 3g and can not access the internet and when dialed can not be heard by the receiving party. We contacted Ms. Alexander who stated that we as the customer would have to contact Samsung factory as they would send us new Discover phones. The local store employee had stated to try out the used phones and we could keep them and she kept our new Samsung Phones with her at the store. We contacted the Samsung factory and they told us we would get back after turning in our new phones two refurbished phones of the same model as only the retail stores could give us new phones. So once again we are being told misinformation. If any one counted on Cricket during time of war they would be on the losing side.

    Now all these trips have cost us money in gas and undue stress. We were told by the district manager that Cricket would not issue us a new phone unless we replaced the original Samsung phones with the same model. We of course dont want another of the same defective model the third time around or refurbished phones which no matter how you look at it equals to used phones not new which are what we in good faith originally paid for.

    What we would like as would anyone is a phone that works! My husband is a decorated veteran and as one of our country's wounded warriors deserves respect and consideration, not the run around and victimization.While we were at the store today here in Los Banos, CA another customer came in and in a few choice words told Cricket off and stated he switched to Sprint and that he would tell everyone he saw not to purchase Cricket. I don’t know the situation there but can fully appreciate the gentleman’s frustration.The employees just looked at him and his wife and acted like they don’t care just like with us every visit. The word incompetent does not begin to cover their public customer skills.

    All we want or (need) is a quality phone comprable to what any paying consumer deserves and by rights should receive. As of today’s date no one has returned our phone calls to further resolve this matter.
    Thank you for your prompt attention..On June the 23rd 2014 my Husband had two (2) heart attacks and we could not call 911 for the phone that was given to us would not call out ,the other phones we have with cricket was dead and on charge for they will not hold a charge.

    ReplyDelete
  47. I watch sexual harassment go on every day at one of their kiosks. So I called cricket corporate and got a voicemail. I left a message telling them what is going on and that the woman are afraid to complain about it because they are here illegally. It literally makes me uncomfortable seeing it happen. No one ever called me back. I even have pictures of the harassment

    ReplyDelete
    Replies
    1. I find it funny that no one has even tried to get back to me! Maybe I just need to start posting the pictures on the internet then I will a response!

      Delete
    2. Hi. I also got some problem with cricket phone that I purchase from them. and this my phone is stolen from me and cricket would not turn it off at my request since JUNE 11/2014. The same problem for all my 5 different phone for 4 years.Now this last phone, is lost or stolen from me. and some one is using it for an Identities thief.

      Delete
  48. cricket wireless warranty department are liars even the supervisor pat and Brittany you will be hearing from me soon this is how you treat the disable thanks.

    ReplyDelete
  49. I'm currently going to the higher ups for a refund for never activating a phone. I got the sim card and paid for one month of service. I ended up not switching. I never even took the sim card off the card it came on. they won't give me a refund. It only costs $5 to sue someone in small claims court. if I have to I will.

    ReplyDelete
  50. Cricket Wireless/ LEAP has merged with AT&T recently. This merge requires all current customers to purchase new cell phones. I have purchased 3 cell phones a few months ago which will not work come March2015. Cost was approximately 950.00 They refuse to give me a refund or let me add the difference of money with credit of what was paid to them, to perhaps a phone that will work on the new GSM network. I'm not the only customer who's tremendously upset and I'm sure 100k's to come. Theft by deception by knowing this merge was taking place and knowing phones wouldn't work in only months.

    ReplyDelete
    Replies
    1. I agree with you..I paid 600 dollars for a gs4 a few months ago..also they were rude and told me they can't be sued. .I'm so angry I feel like doing something violent to them..also..THEY ARE STILL SELLING PHONES THAT WONT WORK AND LYING TO PPL..THIS CAN BE LEGAL..IT'S FRAUD..IT'S GONNA HURT A MF!

      Delete
  51. LETSSSSSSSSSSSS ALL GET A CLASS ACTION LAWSUIT LAWYERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR--U WOULD NOT BELIEVE WHAT WAS TOLD TO MY FACEEEEEEEEEEEEEEEEEE BY A CRICKET REP IN THE STORE WHEN TOLD HIM COULD NOT REACH MY BOYFRIEND IN CANADA FOR AN EMERGENCY SITUATION---THE CRICKET REP SAID "GOTTA DIE SOMETIME!!!!!!!!!!!!!!!!!!" THE CRICKET REP STARTED CHOKING AND I TOLD HIS ASSISTANT TO GET HIM SOME WATER SO "HE DIDN'T CHOKE TO DEATH!!!" I GUESS I AM THE BETTER PERSON-------U CAN TRYYYYYYYYYY TO SAVEEEEEEEEEE A CRICKET REPS LIFE BUT DO NOTTTTTTTTTTT TRY TO USE THEIR PHONE TO TRY TO SAVE YOUR OWNNNNNNNNNNNNNN!!! CLASS ACTION LAWSUIT LAWYER PLEASEEEEEEEEEEEE LIST UR INFO SO U CAN HELP US ALLLLLLLLLLLLLLLLLLLLL --PLEASEEEEEEEEEEEEEEEE N THANK U VERY MUCHHHHH!!!!!!

    ReplyDelete
  52. I had been with Cricket Wireless for 13 years. Back in April of this year they had offer of 5 phones for $100.00 dollars. We purchase 5 new smartphones. ( phones worked for about 3 months), somehow the rep in the store didn't put it on the plan and offer was no longer available. So this has been an on going issue, I was told by rep buy new phones again and than they could put me on new plan as they had merge with at&t. I have went from corporate office to the CEO, issue never resolve. I did finally get a call from a Lisa, who advised me that unfortunately since the merger they can' fixed the problem that's why cricket was sold cause they were just crediting people. Giving away money told her that's not my problem. Your rep made it a problem when they didn't follow though from the get go. I was told by a rep in corporate store that I am just wasting my breath because they don't need to fix it. I have call corporate numbers, email, sent letters with no responce . I told them, I wanted new phones, and credit for 5 months of overcharges. Was advised that would not happen. So, I left them and went elsewhere. Now I get emails and mail telling they want my business back......Suck It..... All their customer service needs to be retrained, along with management. What happen to quailty customer service, or the customer is always right. Mind you when you are in the stores and ask for CEO's number or address rep told me not allowed to gibe me that information. No wonder they get all these complaints. Phones as well, you're lucky if it works for 4 months before you have trouble with them. It truly amazes me for a business that wants your business they do not know how to treat their customers. That's sad no wonder their losing money. F-for customer service, F-for quality of products, F-for lack of resolving issues with customer, F-for blaming it on mergers, F-for not being honest, F-for not listening to customers. I stand by this email dated October 7, 2014!!!!

    ReplyDelete
    Replies
    1. Also, F-for not advising customer of true facts,F- for theft by deception, not providing accurate information to customer.F-for customer service not providing their correct name, as I took everyone's name, date and timed I called, F- customer service didn't have one employee by any of the names they previous provided me with. F- for not notating any information to the account, either in store at corporate office. It would have help if the did make notes for their sake and customers, when I ask why they didnt, said it was for each rep if they choose to notate customer acct.just wait for a few months to purchase another phone. Next year everyone who has old phone will have to get a new one. Hopefully another merger doesn't take place. I would also like to contact news station in our local area.
      So, if you think you want Cricket and their plan RUN, DONT walk to the nearest EXIT. How sad that a company blames all their problems on a Merger. This was told by several customer service reps, in store reps, managers at corporate store, and assistant at corporate headquarters. TRAINING needs to be implemented, who are they gonna blame it on after the Merger. Maybe, after the merger they will actually get phones that work. I switch companies got a great offer and got 5 free IPhones, with new service.

      Delete
  53. Cricket robbery company, I am gonna go hell or high water, through the BBB, my lawyer, and u tube, Facebook, to WARN people

    ReplyDelete

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