Wells Fargo Corporate Office Headquarters HQ

176 comments
Wells Fargo Corporate Office Headquarters HQ
420 Montgomery Street
San Francisco, California 94163
Corporate Phone Number: 1-866-249-3302
Corporate Fax Number: n/a
Corporate Email: [email protected]
Corporate Stock Symbol: WFC

Wells Fargo is a bank with branches in all 50 US States. Wells Fargo operates ATM machines, credit card processing, consumer credit cards, mortgage lending, commercial lending and general banking services. Wells Fargo and Company is one of the premier banking and mortgage institutions in the United States.

Wells Fargo's Customer Service Phone Number is 1-800-869-3557. The company does encourage users to use their technical support system and help forums on their website.


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176 comments:

  1. Concerning Wells Fargo bank 4th Street and Peachtree Street,Atlanta,Georgia.

    April 10,2012,I was 2nd in line with only one teller on duty. 11 minutes later another teller came on duty. I was still 2nd in line. Line of 4 at this time. I was finally nodded over. Instead of waiting on me(though my paperwork was taken),teller proceeded to do the work of his supervisor who was standing right next to him and in front of me. I had a simple transaction that could easily have been handled in two minutes by someone who knew what they were doing,by someone who might just give their undivided attention to the patron in front of him. 22 minutes it took before I walked out the door. RIDICULOUS! UNCONSCIONABLE! In that interim at least 4 "Thank you for your patience," to customers was said with no feeling whatever,but sure showed a lot of guilt. All this going on with the big,colorful Wells Fargo welcome sign telling us:"We have one very powerful business rule. It is concentrated in one word:COURTESY. Harry Wells 1864."

    Well,148 years ago that may have been the case,but circa 2012 it's anything but.

    Each one of these 3 people(only employees I saw entire time I was there)reminded me of that movie years ago called "Stepford Wives."

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    1. We so agree with this individual. My wife and I just CLOSED our $70,000.00 account in Mechanicsville Virginia at Wells Fargo.The teller Shannon would not cash my check made out to cash without a debit card. I said no problem my credit union at Nabisco would do it. I came back with my wife and the $4300.00 from my credit union and told the manager we wanted to close our account. Ms. A Moore asked why we were closing the account and I explained it to her. She said the teller would never do that and asked her about it. She came back to the office and said I was wrong the teller had asked for a secound I.D. only. I said why not play back the camera tape and check for herself, she said it is not available to be seen by them. I said no problem just give me my money and I went to BB&t accross the street and opened a account. I had my 2011 tax return and showed the income from last year at $307,000.00. They said thanks for the chance to show me real customer service. I now am at BB&T.

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    2. Well it is obvious that Wells Fargo is the epitome of lack of customer service, My sister sent me a check on a billpayer for $7,000 sent directly to my Wells Fargo Tacoma,WA branch for credit to my account, because of a family emergency. The branch returned the check back to my sister in California by mail. My sister took the same check to be credited to my account as she was also a Wells Fargo customer. Instead of crediting my account immediately, they again placed a two day hold on the same check they issued. This is just ridiculous, but just shows how the compassion and lack of customer service they have for their account holders. I can cite incidents of how uncaring and totally rude these people are, I will never bank with them again and I will close my account as soon as possible.

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    3. ok some people like well fargo well i say no my sister has a loan from then and her child got cancer she was in the hospial by her childs side . Her husband was in the army fighting for us and got hurt. well im going to make a long story short. She got behind i would to. her child is in pain ever day living with cancer i wish i could take it. But my sister tried to go with the hard times and you no what they said that is not good enough and she has 30 days to get out with 2 kids. Merry Christmas and i would like to know what is hard then. if anyone has any thing we can go with please write back

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    4. Wells Fargo is the worst since taking over from Wachovia. They do not give you a running balance and how they get you with overdraft fees is they give you a misleading available balance. Then instead of posting all the transactions or keeping them in pending they disappear from pending transactions for about a day or two and then it post. This is misleading to the consumer and we are going to close all our accounts and suggest others do the same.

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    5. It seems like the people they have working in these branches are really rude.I went to the branch in central and richmond.and the boss alicia I believe it was her name gave me a bad attitude almost kicked me out of the branch because the won't take my puerto rico id.few minutes later as I was leaving the branch her truck was next to mines I believe she has a gold color truck smoking weed outside of the branch with a banker he had glases on I believe I read on his name tag jonathan.these people are really rude

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    6. This site reads like a "serial killer," aka Wells Fargo! And now they are attempting to coerce acceptance of "electronic communications;" no more HARD COPIES. ACCESS to ONLINE BANKING is conditioned on this extortion AND there would be no way to monitor application/posting of deposits made! Practically this PUSH nationally to "GO GREEN" saves "corporate America" the paper, ink, envelopes and postage to provide HARD COPIES in preference to having the "consumer" pick up the tab for high capacity PCs that can crash or costs of ink and paper to print them but without the level of "authenticity" as would be evident in MAILED HARD COPIES. As to the foreclosure tricks and abuses of record, VERIFY!!

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    7. None of you will be surprised at my story. The Wells Fargo failed to catch a COUNTERFEIT check, passed it on my account and when it was not honored at the Other Bank, they snatched all my money. The payout on the check of $2950 went to my neighbor, Cody R. Carruth who told me it was payment for services he rendered to a client. A Cashiers Check. Stupid me for doing a favor. The bank says I now owe it money. I said, you will get blood first. Wells Fargo didn't check the check, passed it on an account with not enough money to back it and then, turned around and kicked the Victim (me, a 74 yr old, limited income) in the teeth. Those are two protocols that banks institute to protect themselves First and the Client second. I think we should all get busy with the Board of Directors. Bury them under paper, whatta ya say about that?

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    8. The same thing happened to me. I started a new job and they paid me with a counterfeit check. I didn't know and now Im the one with a closed account and flagged name with Wells Fargo. They won't even take the information I have for the company.

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    9. Wells Fargo decided on its own without my concent to open a secured account and also decided how much of my money to open it with , well now I closed it and I have to wait 60 days to get my money back and the latest news is they don't know where the money is they said it was sent to an account that is not mine!!! This is the worst bank without question!! I'm closing my account as soon as I get my money back!!!!!

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    10. I live her in Jacksonville Fl. the company that I work for banks at Wells Fargo on Dunns Ave. This branch is so slow, the tellers do not know how to add which I thought to be a teller you had to take a math test, and if you are white you might as well forget it!! There can be a line out the door and only ONE teller with the manager walking around doing nothing. This is the worst bank!!

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    11. Wells Fargo Jahnke Road branch Richmond VA. To make a long story short, got a new job and did direct deposit with Wells 2 weeks before payday. They took direct deposit info even though my account was closed due to inactivity. A day before payday I get another temp account open to transfery direct deposit over to new account. Payday comes every friday and no money in temp account but they can see how much is supposed to be posted to the account. I leave thinking in 24 hours it will post. Wrong! Saturday the very next day same thing they make the call and tell me I have to wait till the following tuesday for it to post. The deposit was just sitting there and nobody was mobing to do anything about it. Bad customer service to say the least. This situation was handled by not one but 2 associates and I have to wait another 3 buisness days? Wow, its a shame. WE AS CUSTOMERS NEED TO SHARE ALL OFNOUR STORIES TO SOCIAL MEDIA AND THE NEWS AFFILIATES SOBTHEY CAN GET THE PICTURE.

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  2. I got involved in a fraud using my Debit card with Wells Fargo Bank. I went to the bank and told them about my experience and was told that it was taken care of. I gave the bank Chris my paperwork where he faxed it to the fraud department. A couple of days later Chris refaxed it because they said the never received it. Only after two months WFB took the money back out of my account and said that I never sent in the paperwork requested. So, I did it twice more at the branch and once more by myself.
    I was told that the Fraud never received my paperwork and now I am getting calls from WFB threatening to close my account because my fruad case was dismissed.. It was dismissed because the Fruad department lost, shredded, ignored, FIVE OF MY FAXES WITH THE INFORMATION ON THE FRUAD CASE. I was told that someone from the Fraud Department did call the vendor to see if they would reimburse me and the vendor said " no".. big surprise... now WFB is threatenting to sue me and close my account... so much so customer service.... I was told to call this guy Ed at 205-259-4492.. I have called several times and always gets his voicemail and no return call.. DO NOT USE YOUR VISA DEBIT CARD WITH WFB they will not help you out..... my name is Virgil Smock and my email address is [email protected] if anyone thinks they can help

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    1. I am going thru the same issue with them right now. this has been an ongoing issue for me for about a year now and its still not resolved

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    2. Wells Fargo loses more paperwork than the US Govt. They lost my car payment and even after I provide copies of my receipts of those payments, they repossessed my car. 2 weeks later, after I wired multiple copies of my receipts, they finally admitted they HAD received my payment(s). I am now waiting for restitution of fees and penalties, I am also considering filing a complaint with the CA Attorney Generals Office!!!!!!!!!!!!!!!!!!!!

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  3. My house was recently put into active Foreclosure. I had been calling my "Home Preservation Specialist" for a whole month up to this point, to avoid this procedure. Not once did I receive a return call from my specialist or his manager. NOW that I am in active foreclosure, I finally get a new specialist who gets me a review. Had this been done a month ago; I would not be in the process of losing my home.

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    1. You should visit pbfconsultants.com. I was in foreclosure as well they got me approved for a modification with 3 months and lowered my interest rates. I had the same issue, every time I called it was hard to get ahold of my account manager. they were rude, impatient, and took their time with my file. I worked with mr ruff at pbf and he was the best! called me on conference with banks to get updates i felt like i was apart of the process every step of the way.

      Sarah K.

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    2. My husband passed away a yr ago and I called the bank for help. (that turned out to be a joke) They kept telling me to pay off all my bills and they would refinance the loan and would put the overdue balance on the end of the loan. I was told over and over again they wouldn't take the house. Than one day the house was in foreclosure and none to work with. A realtor (thank god for senting) explained that the bank wasn't going to work with me or refinance my house, they were buying time to see what government program they (the bank)qualifyed for. (the banks are alway belled out by the government. If the government made them work harder to work with the people before they belled them out we would have so many short sells and foreclosures.) Wells Fargo is on my list and I tell everyone about what they have done. It may not matter now but once the word gets around about how cold and heartless they are maybe their business will close/go under. I saw them on the most bad bank in America. I know first hand why. ( they tell one lie after another and have no problem doing it.)

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    3. I am having a similar issue where my home is approved on a short sale scheduled to close in escrow in 3 days, but wells fargo put it in foreclosure. I think there is a legal actionable remedy for this kind of harassment and stalling to foreclose on properties that should not be a short, and they just want to take it and make more. I have been a good customer for 38 years, but this is nuts. If anyone is similar I think there is a class action that could be brought. I know when the law changes on Monday, my attorney is going to pursue it.

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    4. The same thing is happening to us now. they refuse to return our calls.

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    5. Wells Fargo wasted no time taking a bail out from our government. Yet when governement employees are getting furloughed, and don't know when they will get paid again, call to try and make arrangements on their mortgage.....they did what was expected, nothing. They were unwilling to do somethign as simple as moving the payment to the end of the loan. Instead they want to "refinance" for a small fee, if thats even possible if the house is under water. Or, modification, again for a small fee, if eligible. If I could sell my house today, I would, for no other reason then to end all business with Wells Fargo. Unfortunately with the market, and the house being under water, this is not possible. And this doesn't include the horrible service I have received from them in the past. I would recommend to anyone, to avoid Wells Fargo.

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    6. If I could get someone to help me find my mothers money when she died, I would pay your house. I can't get a Wells Fargo person to tell me too much

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    7. I too, am having issues with Wells Fargo. My father is in rehab, I have power of attorney over his accounts to pay his bills and medical expenses. WF refused to honor the Power of Attorney. Called the corporate offices and all they did was pawn me off to someone else, whom I can't reach. I just keep leaving voicemails with no response. They are the most uncaring and unconcerned corporation I have had to deal with.

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    8. I KNOW YOUR PAIN

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  4. dianne I am a wells account holfer and we as account holder need to let everyone know that the people at wells fargo do not care about their customs and they will take money from your account and they knows it was a bank area, but they feel just because they work there they can treat use like nothing. We need to take a stand and contact the corp office and make it known about how we are being mistreat by their 800 custom service office and if that doe not work then we need to contact our banking comissioner and file a form of how we are being mistreated.

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    1. TO GET RESULTS LEARN TO SPELL

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    2. Really?? Fluck??? Grow up. Spelling isn't everything. Get a life!!

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    3. I'm sure that's a Wells Fargo employee making such a statement

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    4. I AGREE WITH YOU Anonymous - - SPELLING has not a single thing to do with it this is not a spelling B and you get an A+ plus plus from me. Wells Fargo SUCKS

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    5. wells fargo is not a bank for people that want help . they really do not know what they are looking at nor what they are doing.I think that is the last bank I would go to for any thing.

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  5. I instructed WFB to stop allowing a debit from my business account, and to my suprize, they are still allowing it.
    WFB also placed me on checksystems but allows me to have an account with them but it stops me from leaving this bank.

    I will get out of here as fast as I can, Don't open an accout with this bank.

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  6. I have gone to WFB to close out my safe deposit box. It took three time visiting the branch before I was able to close the box. I was a former customer of Wachovia which was much more personal and seem to care about their customers. The 3rd time that I went I was told that only a personal banker could close the box, and there was only 1 personal banker at all 3 visits. They had 1 personal walking arould taken your name. Instead they should have had another personal banker there. Thinking of closing my accounts out feel like just a number. I worked for a bank and that kind of treatment was unacceptable. There was also someone to help you.

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  7. Anonymous May 27th 2012

    I have a car lease with Wells Fargo I bought out my lease on May 17th 2012 I am still waiting for the title to the car I call and no one returns my call what I got was a plate release for my old plates and my car still sits in the garage This is unacceptable I emailed the board of directors and I will call corperate HQ may if everybody starts complaining to corperate HQ they will fix the problem with there personal!!!!!!

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  8. branch in Camino Ruiz, San Diego ca 921126, is abusing the senior citizens, convincing them to open accounts and will call Social Security for them in the banks premises to change their direst deposits. The clerks @ the back can not act as legal representatives to any one especially the seniors are on their 70's of age and cannot comprehend well.

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  9. I have a car loan with WFB faxed over paperwork asking them to fax a copy of my title front and back to the court house so that I can change my tags. They told me it would be 24 to 48 hrs, I got to the courthouse 2 (5 if you want to include the weekend)days later still no title. I called them from the courthouse asking them to fax it now because I was there in line and would have to return on a different day if they could not get there in the next 20 minutes because I live in ATL and had to return today. They said they could not find my paperwork after telling me it would be faxed over later that day after the courthouse had closed. Was on the phone with them for almost a hour with no result. Can't wait to pay the last $600 so I don't have to deal with them ever again. CUSTOMER SERVICE HORRIBLE WILL NEVER DO BUSY WITH THEM AGAIN.

    NO SATISFACTION IN ALABAMA

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    1. I have a horror story involving a home mortgage. Many payments were not applied or funds places in an unapplied balance fund. failure to allow me to pay insurance or property taxes, etc. To add insult to injury, WF attempted to foreclose on my home after all payments have been made. I am trying to get a pay off amount which continues to change so that I can get the title and sue them!

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  10. My parents, who are well into their 70's visited Wells Fargo on Singer Island, FL. They were ignored by the tellers and other staff and when someone finally acknowledged them they were treated like garbage. I went to the bank to find out who the branch manager is. To my surprise it was the branch manager TRAVIS BUNCH who was the rudest to my parents. It is a shame that in 2012 Wells Fargo would allow the abuse of senior citizens to continue! It is indeed so shameful and I am so glad that I have 2 bank accounts and will NEVER open an account with Wells Fargo!!!

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  11. WELLI HAD BEEN A CUSTOMER OF WELLS FARGO SINCE 2007. I HAD 4 BUSINESS ACCOUNTS AND 2 PERSONAL IN APRIL THEY SHUT DOWN ALL MY ACCOUNTS HELD MY MONEY FOR 34 DAYS FOR DEPOSITING A CHECK BY PHONE MY BUSINESS HAD ACCEPTED. THIS WAS ONE OF 3 PAYMEWNTS FOR 200 HUNDRED DOLLARS. THEY GAVE ME NO OPPURTUNITY TO PROVE MYSELF THEY HELD MY MONEY TO PAY MY EMPLOYEES PAYROLL AND TREATED ME LIKE A PIECE AND SENT CHECKS DAY 37 AND THEN THEY SAID THEY WOULD HOLD 5900.00 ANOTHER 30 DAYS. BECAUSE OF THIS I LOST MY COMPANY AND NOW IT HAS BEEN A TOTAL OF 64 DAYS I CALLED THEY SAID RELEASE 26TH TOLD THEM LOSING HOME ARE THEY SURE THEY SAID YES ON THE 26TH NOW IT IS JULY 5 I TRIED TO EXPLAIN I WILL LOSE MY HOME IF I DON’T PAY NOW. THE MAN YELLED AT ME TO SHUT UP AND SAID HE DID NOT CARE I NEED A LAWYER THAT CAN TAKE THIS TO THE COURTS AND GET COMPENSATION FOR LOSING MY HOME AND COMPANY IM 54 JOBLESS AND HOMELESS BECAUSE OF WELLS FARGOS FARGO PUT A HOCLOSEDLD ON MY BUSINESS ACCOUNT

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  12. I lost a card in march and replaced it and the banker told me that the card I lost was now no longer active but looking at my statement after alot of 35.00 charges the card I cancelled in march is still being used and causing overdraft charges even though wells fargo told me the lost card could no longer be used and now I have to research all the way back through all statements until march and report it to fraud dept and I feel that is wells fargo place to do this not mine it is there mistake not mine; we will see what they do since i have done all the footwork.

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  13. On June 28 I open up an account on the University Campus in which my son will be attending in the Fall at approximately 6:45 am. By 4:00 p.m. that same evening another customer called me an informed me that she had all of my sons information in her possesion....SMH! I called the branch immediately and was laughed at and disrespected by the acting manager. Today June 29, I have spoken with 7 individuals between 9:00 a.m. and 12noon, and still have not reached a resolution that I am comfortable with or further more deserved. I agree with the statement that these complaints need to be communicated to the higher ups. I am still waiting to hear back from the district manager.

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  14. I was at the Bailey's Crossraods branch (N. VA.) where I had previously successfully cashed a check written to me by someone who has a Wachiovia account (taken over by Wells Fargo) the previous 5 months. I also have had a mortgage with WF for over 10 years. "Fanny Pita" (Accnt mgr) wouldn't pay the check balance in cash until I waited another 20 mins to see the mgr to get my thumbprint taken- which they had previosly taken at the teller's station. She tried to get me to open a checking account. This bank has an abusive policy of stealing your precious life minutes by treating their customers time like it's nothing. They create obstacles and obstructions to thwart a quick transaction as a form of extortion to get you to open a checking account. I will tell the party who pays me to pay me in a check from some other bank or cash and will take actions to close out my mortgage with WF. The kicker is that "Abel" the bank teller kept a nice smirk on his face the whole time I reacted by telling them that I would complain about this extortion process to the banking authorities. A fine of 100 million per day for this type of warfare operatioins against their clients and customers is only fitting. This same crap happened at another WF branch and the deadbeat McLean Regional bank mgr never called me back after I called him 3 times. Don't waste your time appealing to their mgrs - they appear to be all brain dead drones - just take your banking to another bank and let em 'whither on the fine'. Yeah - I got a smirk on my face too fools.

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    1. I have been cashing my company check for year's because my company bank with well's i can't bank yet because of personal reason's I show my check to the banker they verify the .check for fund's. then I go to the teller show two ID's finger print and sign but recently since I don't have an account I keep being ask to open an account I keep having to explain over and over why I can't yet . the banker's have made it harder to cash my check requiring me to sign fist our they will not check it now they want to see my ID's I don't know it pointless since I do this with the teller once the check is verified for fund's I I been going to these banker's and teller for year's they greet me by my first name when I walk in. All of a sudden this start's happening sometimes I don't feel like going threw the process twice I held back until today . I really was considering banking with well's not no more.

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  15. 13 July 2012 I have a home mortgage account with Wells Fargo. They have put my house on the foreclosure list 3 times in the last two years. I served the country in the Army for almost 20 years and have continued serving as law enforcement for the dept of the Army. I recently lost my job due to base closure and tried to get a loan modification for the back owed. I have tried this so called modification process 7 times now, each time I think I may get an answer I get denied do to paper work not being filled on time. The funny thing is if it is asked for I get it and have it faxed from the Wells Fargo branch. How can they not get it when I call and verify that it was received,enough on that.
    Today I took an insurance check into the local branch to my amazement the manager told me she could not authorize it due to my loan being so far behind. I called the loss preservation specialist and was told to fax my documents in immediately and they would have corporate get back to me today....never happened. I instead now have 3/4 of a new roof and the company refuses to do anymore until they get paid..its supposed to rain today tomorrow and Sunday. Thanks Wells Fargo for all the great help!!! NOT !!! It is amazing that this bank is so big but cant help out in small ways. I thank God I am protected under Bankruptcy so they cant get their hands on my house! It would be nice if someone in corporate actually took time to read these and help out!

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  16. Wells Fargo sucks you know what. I had my mortgage electronically taken out of my account from October 2011 - May 2012. On May 17th the took out the money, then on 6/19/12 I get a letter sent to me in the mail stating my account is deliquent and they are stopping the electronic deductions, however in July they attempted 3 TIMES to withdrawl the money from account casuing over $300.00 in INSUFFICENT FUNDS to be assesed by my other bank account and the very same day I went to a WFB branch, 7/23/12 and paid my mortgage with a check from another bank account, they took the payment out again via electronic payment. So now I am out $779.40 and do not get paid for another 2 weeks. I am left without food and gas to get work and have a small child to take care of. I have called numerous times and only get transferred from person to person and deparment to department with no immediate resolution. It could take weeks they are telling me to even get some of the money back. This is the worst bank I have ever dealt with and by the sounds of it from the messages above a lot of people feel the same way. Well let me tell you something, they haven't heard the last of me. I am going to go to my local media, local paper and anyone else that will listen to get something done about this. They are liars, rude, disrepectful and have 0% customer service. They are robbing us blind people. Lets boycott them. What is America and its financial institutions coming to??? Who is bailing us out????????????? NO ONE, WE MUST FEND FOR OURSELVES!!! WELLS FARGO YOU SHOULD BE ASHAMED OF YOURSELVES!!!!!!!!!!!!!!!!!!!

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    1. hello I feel you I had a wfb account for 9 years so my b/f was trying to help me with my bills and send me a wire transfer to my savings account,then the person who sent it did it so fast without his boss signing off on it so it went in and out the same day no money was used so they put a hold then took it off then i get online to pay a bill and it wont take my debt card then I call and they say my debt card is canceled and the account is closed so now they will not finalize the closing till aug 16th then send the check out the 17th in the meantime I have no money and behind on the bills why could they keep some and send me some I found another bank thank god but no money to put in it they really are a bad bank

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  17. I applied for a job and was denied when I have previous experience in what they were looking for. They instead interviewed my sister-in-law who has no experience in this field and has done nothing but work with dishwashing. When I emailed them about the concern I had, I got back an auto email telling me I did not have the background they needed. How is that fair? I plan on emailing the corportaion and telling them how I feel it in unfair. She put someone as her reference who worked there years ago and because of that she gets hired?

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