HP Corporate Office Headquarters

HP's Headquarters and Corporate offices are located in the USA. The address is below:

HP Corporate Office Headquarters HQ in the USA:
3000 Hanover Street
Palo Alto, California 94304
Corporate Phone Number: 1-650-857-1501
Corporate Fax Number: 1-650-857-5518
Corporate Email: info@hp.com
Corporate Stock Symbol: HPQ



HP is famous for their computers, servers and printers for both consumers and businesses. HP is one of the premier technology companies in the world. HP's Customer Service Phone Number is 1-800-474-6836. The company does encourage users to use their technical support system and help forums on their website.




4 comments:

  1. This HP Pavilion dm4-3170se (Beats-edition) laptop was purchased on 10.23.12 as a Christmas present for our granddaughter. She opened it up on 12.22.12 and the very first time she turned on it would not boot up to the Windows 7 operating screen. This error message appeared on a blue screen – “No bootable device. Insert boot disc and press any key.”

    We called HP Support and they guided us thru a memory and hard drive self- test. The laptop passed both tests. Nothing we were told to do could fix the problem. We were then told HP would send us the installation DVDs to reload the operating system and drivers. The DVDs arrived and we attempted to reload the operating system and drivers with help from someone from HP support. At the end of the process a Recovery Manager dialog box said that the recovery attempt had failed! We saved the error log (see below), viewed the details in notepad, and retried the recovery process. It failed again. We were then told that one of the DVDs may be defective and they would send us a new set. When the new set arrived we repeated the process with the same results. The laptop must now be stuck in recovery mode because we no longer see the “No bootable device insert boot disc and press any key” message when the laptop is turned on.

    MEMORY and HARD DRIVE:

    The laptop memory and hard drive were tested twice using the self-test options, accessed with the ESC key, and both times they passed without any errors.

    SYSTEM RESTORE:

    These are the error codes in the error log which was displayed after the restore failed:

    CTOERROR.flg

    ChkErrBB.CMD: Detect some error during PININST_BBV.
    ChkErrBB.CMD: Check c:\system.sav\logs\BurnBootWarn.log
    or
    ChkErrBB.CMD: Check c:\system.sav\logs\BurnBootMerge.log

    ------------
    How any computer manufacturer can ship a product which obviously was never turned on and tested before shipment is beyond my comprehension. In researching this problem on the internet it seems this is a regular occurrence for HP computers. Since HP cannot, or will not, remote into this laptop the only alternative is to return it to HP for repair. When I asked about returning the laptop for repair and having the clock on our 12 month warranty period restarted from the day it finally works for the first time I’m told that no one can help us with that. When I followed that up with a question about returning this product for a refund, the call suddenly ended!

    After years of purchasing Dell computers to say I’m disgusted with the support we’ve received so far from HP would be a gross understatement. The HP Corporate Objectives page states that HP “strives for excellence” ... is a company of “uncompromising integrity” … which “earns customer respect and loyalty by providing the highest quality and value.” My question is – will these objectives be applied to our case?

    Thank you,

    D. Beasley
    dwbeas@cox.net
    Case no: 8063694525

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  2. Mr Beasley: I would not hold my breath, this company could care less about your problem,it is not in their interest to make things right, it is to get the product out the damn door and get the money. They could care less,and you are just an anoying soul. It is what is going on in so many corporations today, as well as the congress,banking industry,automotive industry,and so many more companies.

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  3. Dear Corporate
    On January 25, 2014 from 7:45 until 8:30 I was on the phone with your various tech support agent
    I am really PISSED OFF!! I been on the phone with the HP support for 2 hour the morning.. My problem was not resolved..Your tech support Guy Alex was very helpful good customer service skills.. He help me through the transition of 5 tech agent ..all ask for the same information serial,product, model etc. It very frustrating to repeat this transaction with the help of Alex he stayed on the line to help rely the information to each party .. Sir the reason of my compliant Is my care package was transfer over the line to the agent in order to get help. after I renewed it a couple days ago the system did not record it .That was disappointing.The point is My notebook HP Pavilion g6-2320dynote6 window 8 software.didn't get check out status on the system.They connected me to the hard ware tech Nora she stated I need to pay $59.00 dollar just to look..it was not covered in my warranty.. I was so fabricated from all transfer. that Pissed me off..I said I might have maylware virus . I said there was no indication of pop up , no slow system all above I ask just to check to she was very annoying .I was not pleased with the service that was render with the phone call conversation .There need to be better service in the HP Tech support Department to better assist the customer '

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  4. Dear Meg Whitman,
    I am in IT and have purchased HP products for 20+ years for my customers and myself. After dealing with support that I cannot understand because you have outsourced your support, and after waiting for 30+min. on hold to hear that someone will call me back and never does is not working. I have been on a customer’s site 5 times now for the same issue. Their LaserJet pro M127fw just stops printing. Says it can't find the printer. I have had 2 techs login remotely to do nothing more than do a test print and it work, only because while waiting on hold for so long I was able to mess with a few things to make it work. Problem is after a couple hours it stops printing. I just want the printer replaced but can't seem to get a supervisor when I call in, they are never there and am told they will call me in a few hours. The first time I was told that they never did. We will see if they do today 3-19-14. You need to step up your support and get people who speak fluent English. It is so frustrating when you are trying to figure out a problem and can't understand half of the things they say. Bring jobs back to the US for God’s sake!
    Not sure I will be purchasing HP products anymore nor will I be recommending HP to my customers. In fact I will be telling them to STAY AWAY from HP products unless they want crappy support and speak another language.

    Ticket #3001635095

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