Ann Taylor Corporate Office Headquarters HQ

24 comments
Ann Taylor Corporate Office Headquarters HQ
Ann Inc.
Address:
7 Times Square 15th Floor
New York, NY 10036
Corporate Phone Number: 1-212-541-3300
Fax Number: 1-212-541-3299
Email: n/a
Corporate Stock Symbol: ANN


Ann Taylor is a famous for their retail stores for women. Ann Taylor offers women's apparel, shoes and accessories under the Ann Taylor Brand and Loft. Ann Taylor is one of the premier women's retailers in the US.

Ann Taylor's Customer Service Number is 1-800-342-5266. The company does encourage users to use their technical support system and help forums on their website.







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24 comments:

  1. After reading the posted comments, I see I am not alone in my frustration of trying to purchase something from the Loft. After trying for hours over the past three days, your system has not even allowed me to finalize my order, and your phone lines are busy, busy, busy. All of this gives me a clue as to why your three stores in this area have been closed.

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  2. I will never place an on-line order with the Loft again! The customer service department told me something different every time I called. If you don't send an item & then keep the money that's not only really bad business, it's stealing.

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  3. Customer Service at loft.com is horrible. I swore that the person at the other end was going to reach into the phone and grab me at the throat. They have nice things, but it's not worth the pain.

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  4. Executives at Ann Taylor--not Loft where I do not shop. They need to try looking at their own website, and shop for clothing. Attempt to look at the different dresses etc., then try going back to the main page. The screen goes black, then moves again. It is excrutiating to shop on line. Ironically, your website has helped me to shop at Talbot's!! It's a great way to look for another place to shop other than Ann Taylor. If Ann Taylor executives spenmd some time on the website, they may understand what it is like for customers who try to shop on line. Fire the web designer. Ask Talbots and Neiman Marcus who designed their websites. Do something. You are seriously harming a perfectly fine line of products.

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  5. http://consumerist.com/2012/06/ann-taylor-tells-my-blind-mother-her-guide-dog-isnt-allowed-in-the-store.html

    Ann Taylor refused to let a woman with a SEEING EYE DOG into their store! This is despicable and ILLEGAL, thus cannot be tolerated!

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  6. Kaye ChristensenJune 20, 2012 at 2:48 AM

    I have enjoyed shopping at the Ann Taylor stores in UT. However, since an Ann Taylor employee refused to let a visually impaired woman in the store with her service dog, I will take my business elsewhere. The manager of the store even tried to justify the illegal actions of the employee. Shame on Ann Taylor for not educating their sales staff about how to treat customers with disabilities. I'm hoping the publicity, investigation, & imposed fines, will help this company understand how important this issue is.

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  7. I am frustrated beyond belief with Ann Taylor and the LOFT. I placed two orders, proceeded through the checkout and used Reward Cards for both orders. One was cancelled due to insufficent stock, the other all but one item cancelled for the same reason! My LOFT card was charged. My Reward lost. I emailed customer service 4 times and for some reason do not get a response. I called and was told I would get credit for the full amount so the Reward Cards wouldn't be lost. That didn't happen. Called back again when my there were no credits on my LOFT card and was told since the orders were cancelled they would have to put in a request for the refund! Seriously? I can't believe how poor the customer service is from a higher end retailer such as Ann Taylor and the LOFT. Not to mention the web site. It's a nightmare to navigate and shop on line, especially the LOFT. It's been like this for some time. I'm at the point of finding a new retailer to shop for my clothing.

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  8. I'M DONE... I have been a very loyal Customer of AT for over 18 years, but I have been extremely disappointed with the designer for quite sometime. The new line just came out this weekend. All 00P's and 0P's are almos all gone with many items including the very beautiful yellow dress. I have been complaining about this for years. Petites are always left behind, many pieces are only done in missy's. I have been on hold with the online store for over 20 minutes, not sure why I am on hold because they will be stand offish and tell me they do not have any more of the size that I need left. Those that are experiencing the same frustration, revert to Banana Republic. They have a great selection of Petites, their regulars do not run as big as the missy's at AT do and they carry 00P's in their store. I have begun my collection with BR, as AT is not fulfilling clients needs or wants!

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  9. Ann Taylor and Loft have both gone downhill. Their clothes are trash and their service is despicable. I will never shop there again.

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  10. since I have so many choices I will no longer be shopping at Ann Taylor. They are able to provide quality clothing.

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  11. Loft customer service is so sick. not willing to help customers. Quality is poor. After so many washing , it looks like trash. That's why I switch to Abercrombie.com. Better service and better quality clothing.

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  12. Wow. I love your products, they fit wonderfully. What is up with the customer service and website? The website took so long I gave up ordering. I feel sorry for you all you have such a wonderful product. What is the problem??

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  13. After a very tumultuous interview process with Ann Taylor, once being tentatively offered a position - a salary was agreed upon- and followed up by a interview with the Manager who oversees two stores - we spoke of salary and arranging a work schedule - it is the belief of the assistant manager of the store that I was not offered a position. After almost two weeks, the assistant manager of the store had not spoken with the manager to confirm whether or not I have a position with the store, and relayed to me today, "I have not spoken with the manager about your interview, and would think after this span of time, that the position has been filled."

    Having worked for Ann Taylor previously, it is apparent that the company is a bit unstable on the storefront level.

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  14. I will not shop Ann Taylor again and have cancelled my card today. I made a payment online over 30 days ago and was assured by the website that my payment had been received and "thank you!" Today I got my statement and it said the payment was returned 4 days later and, hello, $25 returned payment fee. WTF? Called and rep said there must have been an error in the digits I typed for my bank numbers. And, no matter that I talked to 3 people in two separate phone calls, no one would waive the g.d. fee. So, bye bye ann. All other credit cards and online payment systems I know of will not even accept a payment unless the digits sync with an account. This has never happened before and inexcusable for 21st century business. Unless of course your goal is to hood-wink your customers out of a few dollars. Oh, and when I called to close the account, told the rep why, and she refused to waive fee, she said do you want to pay by phone? I said sure and she said there's a "convenience" fee for that. Are you kidding me? A convenience fee to to pay you money? No thank you. Not convenient for me. Not to mention the fact that the quality has gone down hill. How 'bout made in U.S.A. again, Ann? Maybe then the quality would improve.

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  15. I will never, ever step foot in a Loft store again. the sales
    help there is beligerent, beligerent, beligerent. It is obvious no one has taught them the courtesies of customer service. And this was in the Galleria in Houston. I don't think the manager cares about the rudenes on the sales floor because the salespeople are rude without fear of any repercussions. The Loft store in the Galleria needs to shut it's doors.

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  16. The Ann Taylor store in the University District in Seattle is very poorly staffed. I was there during the Christmas holidays and the lines were long and there was only one salesperson in front. I had an armful of clothing that I was going to purchase and finally got disgusted waiting that I left. I am also a frequent shopper at the store. I asked to speak to the manager and she never came out of her office to talk to me. This was the same dirty blond manager that I saw in November reprimanding a salesperson in front of other employees and customers! She was yelling at this poor girl. What kind of manager does this in front of others? I felt so bad for this sales girl. She's the only one who helps me and is always friendly to other customers. This manager definitely needs some people skills! She never smiles and is unfriendly! This was not good to watch. I think Corporate should look into this matter and fire this person. In the meantime, I am going to tell all my friends to not set foot in your store at the University District in Seattle!

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  17. I was shopping at the University District Store in Seattle after Christmas and was appalled at the low level of professionalism I witnessed from the store manager. As a sales executive manager in an upscale clothing store I would not tolerate my staff to yell amongst the associates. This made for a very uncomfortable shopping experience for me and the other shoppers. I would expect more from a high end retail store. Ann Taylor is considered a prestigious women's clothing store and I would expect more from management. I was so disappointed, I don't believe I would ever go back there.

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  18. What happened to Ann Taylor? Granted, I undertand the need to change with the times and move a little bit away from the standard corporate image, but what a change. Hideous colors, cheap and totally classless.

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  19. Today I went to Ann Taylor at the Mall of Georgia in Buford. I was shopping with my daughter, at approximately 3:00 pm. My daughter dresses very nice and I had on skinny jeans with a white top. The sales lady (blonde hair with glasses); asked my daughter if she would like a dressing room, came over to help her for advice in how to coordinate her outfits, however never once did she acknowledge that I was even in the store. We were the only two customers there at that time. I stood beside my daughter the whole time with blouses in my hand to try on, but I never was approached by her. In fact I was totally ignored. I felt slighted in a major way. The lady behind the counter, never left the counter either to come and help me. It would have been different if other customers were in the store at that time and they were waiting on them, but noone was there. I have bought spent alot of money on numerous clothes in the past from Ann Taylor, but I will think twice before ever buying at Ann Taylor again. Needless to say, even my daughter said after we left the store that she was very snobby. I should have gotten her name, but failed to do so.

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  20. Ann Taylor and Ann Taylor Loft isn't the same as of 10 years ago, customer service over the phone or in person is shits. I don't know who is training these people but I no longer enter the store to shop with this company because they lack Customer service. I rather pay a little more and get that.

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  21. Poor Management, understaffed to say the least. On several occasions, I have been ignored as only two people were on staff. Apparently an overweight woman of spanish decent was the acting manager. She proceeded to engage and laugh with a friend of hers and ignored me completely. I have spent tons of money in the Parkway Mall Ann Taylor store in Huntsville Al., BUT to be ignored? I could see if there were overwelming customers. I did however manage to proceed to checkout as the store was about to close only to be told the items I were purchasing were no longer considered sale items. I will NEVER set foot in that store again.

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  22. I was in the store on Times Square and Broadway (store number 1614) and one of the associates- Nyjha realized I was carrying a few things so she asked if she should start a dressing room for me, and she did. Then throughout the time that I was shopping she continued to put things i had picked up in a room for me. I would have been grateful enough if that were all she had done but she was so nice and kind that she also helped me in the dressing room if I needed a different color or size and gave me her honest opinion. I felt so touched that she remembered my name and used it instead of just calling me "miss". The whole time that I was there she helped me with a smile and really showed interest. My friend that was with me had never been to Loft and said this was the first time she was ever treated so nicely by one of the associates in a store, that she is definitely coming back. I got 4 skirts and a top. I usually enjoy shopping in Loft but I would come back to this location just to shop with her again! Thank you Nyjha!!

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  23. I wear Marisa petite and I have been waiting for a pair of denim trousers for more than 3 years. These are the only pant that fit me perfectly. I would prefer to get regular denims in Marisa but I know they don't make them and the similiar style doesn't fit as well as Marisa

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  24. After reading all of these post. I hope their corporate office reads these and trys to fix these issues. All I can say is wow, Very Poor way to run your business. Just from the comments above I will not shop here

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