Sprint Corporate Office Headquarters

Sprint's Headquarters and Corporate offices are located in the USA. The address is below:

Sprint Corporate Office Headquarters HQ in the USA:
6200 Sprint Parkway
Overland Park, KS 66251
Corporate Phone Number: 1-703-433-4000
Corporate Fax Number: n/a
Corporate Email: info@sprint.com
Corporate Stock Symbol: S



Sprint Nextel is famous for communication services. Sprint's products include wireless voice and data, broadband internet, video, and data, and long distance phone service. Sprint is one of the premier wireless providers for smart phones in the US. Sprint Nextel's main competitors are Verizon, and T-Mobile and AT&T.

Sprint's toll-free customer service number is 1-800-777-4681 for wireless services. For Long Distance customer service the number is 1-800-877-4646 and for Sprint Broadband Internet the number is 1-888-996-001. The company does encourage users to use their technical support system and help forums on their website.






378 comments:

  1. I have the worst experience with Sprint bought my phone about 4 months ago and been having issues I've called customer service but it seems like I go through every person even supervisors and i still don't get any service...

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    1. I have the exact SAME issue! STILL, no one will do anything and the supervisor is JUST as rude as the representatives. I have not one good thing to say about the Sprint company. The sales store representatives are rude, the call center customer service employees are rude, the supervisors are rude and EVEN the managers are rude. Honestly the WORST company I have EVER been involved with! I was told by an account specialist that they would wave the early termination fee since I was unsatisfied and when I addressed that to a supervisor so I could cancel she went off on me! "THAT'S NOT HOW WE DO THINGS, READ YOUR CONTRACT!" my response was obviously your company doesn't do a lot of things! The sad part about this is it's only January 20 and I signed my contract October 28. Only 3 months and I have had to call them at least 2 times since I have walked out of the store! NOT satisfied at all and have NOTHING good to say about sprint. Their towers are always down, their devices don't work well, and the customer service is horrible! Better Business burrow will be hearing from me!

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    2. I have a SIX page transcript of the most appalling service you can imagine dealing with Virgin Mobile, a Sprint owned company. I'm thinking of having it published.

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    3. I had the same issue. They changed their 30 day customer satisfaction policy to 14 days. I returned my device to the store after 18 days. I received a refund for my device, and a smile and thanks. Then I received the $200 (plus taxes and fees) early termination fee bill! I had been a Sprint customer for over 10 years. The service had gotten better, but it seems to have gone downhill. The service representative stated they value their customers, but they wouldn't take a single step to satisfy me, even a little letter stating sorry for the confusion on the change in our policy.

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    4. OMG. I thought I was the only one until I saw these posts. As a long term Sprint customer, but no longer, I found their customer service center staff often rude and closed minded. They need training. I am still dealing with an issue, which they have turned a blind eye toward. Too bad they can't figure this out and don't seem to car.

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    5. I am also having an issue and even got hung up on cause it seems the rep was having a bad day and couldn't handle the stress. What really sucks is there is nothing we can do except contact the commission in your state and lodge a formal complaint. If you are in California, the phone# is 1-800-649-7570. Goodluck everyone. I feel for ya.

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    6. Sprint is by far the absolute worse company i have ever had phone service with. I have never had such a bad experience with any other carrier. i have been a loyal customer, paid all my bills on time and intern all they are trying to do is steal my hard earned money. I work 2 jobs and 16 hour days just to pay my rent, bills and send myself to school and in tern all they are trying to do is take unearned money out of my pocket.

      Their customer service placed the wrong notes in their system that resulted in me getting charged incorrectly for international calls. I was charged $1.96 PER MINUTE for calls that should have only been billed at $0.49 cents, under their international plan which was added in december. The plan was removed from my account with no notice resulting in me getting billed over $490 for calls that should have only cost me $120.

      I spent the entire friday placing more than 20 calls and spending hours trying to get an answer as to why the plan was removed. after being transferred a couple dozen times and hung up on a few times as well, I was finally told that their was no indication as to why it was removed, then i got transferred to someone else who told me that the rep that placed the notes set for it to expire on January 31st. When i disputed that, they told me that the only way to resolve this would be to listen to the voice recording of the conversation, after i requested for them to listen to the voice recording to verify what was actually said, I was placed on a 25 minute hold after which the rep came back and told me that the recording has expired so their is nothing they can do because of the notes.

      I am absolutely soured by this horrid experience, to think that i would be cheated out of my heard earned money after being a customer of theirs for coming on 2 years now. I have definitely rethought resigning with them. I will be cancelling both of my lines, me and my wife's, as soon as this is over and i will never have anything good to say about them. Having to pay for someone elses mistake is not a good experiences.

      They just stole half of my tuition. THE ABSOLUTE WORST COMPANY

      Fellow Sprint victims, like my page so we can warn others about this nasty company and their shady policies



      http://www.facebook.com/pages/Sprint-is-the-Worst-BE-AWARE-OF-THEIR-SHADY-POLICIES/390239507653080?ref=tn_tnmn

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    7. Darrell ChildressMarch 27, 2012 at 4:56 PM

      All potential Sprint customers need to pay attention. Their coverage map was incorrect. so, they waived the early termination fee and had me send back 2 iPhones that i purchased from Sprint for over 300.00. They now have my money and my phones and will do nothing about it. Faith Beaton, their care rep specialist, is a liar. Worst company you could do business with.

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    8. I have had Sprint for a year now and have returned/exchange my phone 6 times. Tonight I spent 2 hrs on the phone with them and was disconnected 4 times, and the last rep I spoke to in tech support said she was obligated to call me back if I was disconnected, hence I am on this website and no phone call. I have wasted more of my time in the store and on the phone. They put you on hold for 15 minutes then come back and transfer you to a supervisor, who then in turn transfers you to another dpt and then another supervisor and then DISCONECT! And i have tried it all, Ive been calm, I've been crazy, I've been almost in tears. I cant believe I left Verizon for this. I thought I was going to save money, but for the little bit that I thought I was saving I should have stayed with Verizon. I would never recommend Sprint to anyone. I have never in my life dealt with such a horrible company. Sad part is probably the only people that will read this post is other customers complaining, no one in corporate.

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    9. I have also had several problems with sprint. They lie to you everytime you call. I have never had this much trouble with anyone before. I have had to call every month since november 2011 about charges to my account that are NOT valid. I have disputed them only to get part of the money back. I was told I would have service at my home with sprint.I do NOT have service at my home with sprint. I cant receive or make texts or calls. They phone the HTC EVO has broke 3 times in the last two months on me and I have had to pay 100 dollars to replace it. Now the screen is messed up again and they tell me the 10 bucks i pay for insurance each month will not cover the phone because I have already had to replace it twice. This company is horrible and rude and I would NEVER EVER suggest them to anyone. I would warn them to stay far far away from them

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    10. i had lousy service for 3 months on 4 phones. Dropped calls, no texting available and if it did go thru, you would receive 24 hours later. Still no compensation. Towers won't be working for another 2 months supposedly, but I should pay my full bill?

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    11. I empathize with everyone here! I also work for sprint and it's hard because I have so many limits as to what i can do according to the policies we have. I mean I can't control towers in God knows where. They say this dept handles that then I transfer there and they can't do anything either. Then you get a call about a survey of your experience. Little do people know that affects our pay. Low surveys equals lower pay. Now I'm trying to pay my bills and I don't have enough because so and so wasn't happy and I can't do anything about it.

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    12. As long term customer who has not had an issue for over 8 years I now understand what everyone is saying here. It seems like you have to go corporate to get any big customer issues resolved which is impossible.

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    13. I have the same issues. No text, or recieve text late, dropped calls, internet slower then dial up, When you talk to customer service they tell you to take it to a store, when you go to the store they look at you like you have a third eye. So I contacted the corporate office. Hopefully this will get stuff resolved, I know verizon is looking mighty good right now.

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    14. SAME WITH ME I HATE SPRINT METRO PCS HAVE BETTER SERVICE SPRINT IS A RIP OFF

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    15. they play with your head they have been trained to lie to keep there job.

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    16. I've been with Sprint for 12 very long years. A complete nightmare. The only reason I have not changed is b/c I don't want to lose my phone number and I'm lazy. It usually takes weeks to even get: an upgrade, a working phone, a mistake free bill, a somewhat intelligent cust. service rep., a straight answer, a dropped call credit, etc. The stores are terrible as well, the last time I went to a Sprint store the sales person was staring at the tall, blond greeter the entire time I was trying to speak to the guy. This happened at another Sprint Store where the sales women was trying to file her nails the whole time. Honestly, it;s true. THE WORST COMPANY IN THE UNIVERSE.
      Kelly

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    17. June 8, 2012

      Ive read everyone's account and they are "all right on"; the service is a f...ing nightmare. If you think you're having a bad day, try to include Sprint and you're fit to jump off a bridge!

      I don't believe they really care about service, dont' really give a damn about taking care of their customers and frankly seem to enjoy messing up the customers head. So with that in mind, your welcome to visit a service center and experience it for yourself.

      Long term idiot customer of 9 years; total monies paid - well over $5,000; multiple lousy replacement phones; probably well over 80 hrs wasted trying to get a phone that lasted over 1 years time....80 wasted house, does not include phone time which I won't admit to in order to live with my tenacious stupidity!!

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    18. You people are the worst. Complaining on the internet. You all suck!!!!!!!!!!!!

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    19. I agree with you worst service ever I got Better service with crock and it's only half the price they sent me an air wave that doesn't work and expect me to wait an0ter 5 days for another one and they expect me ton pay my bill even tho I don't get service at my house I had there service for less than a month and they want me to pay $350 and at first they told md it was the phone and had me drive 60 miles to an apple store and nothing is wrong with my phone

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    20. Sprint sucks, and they dont have any clue in the customer service department. They don't ever follow through on promises, and I have had so many issues with my phone service,with never any problem solving ontheir end and all they do is screw me around. They have poor class, and even worse business morals. I am glad to be done with them

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    21. I just want to let you know that you all have the worst customer service EVER!!! My husband and I have been a customer for 10 years. We both just re-newed our contracts and I am seriously considering just paying the early termination fees and leaving your company. EVERYTIME I contact your customer service reps by phone I get information from one person and then it then changes when I speak to someone else. Its like no one over there knows what the other is doing and quite frankly I am really annoyed by the level of knowledge that your reps have. I just got off the phone with Derek a supervisor in customer service not only was he rude but was talking to me like I was an idiot. I recently purchased a new phone along with accessories was told when I purchased the phone I could pay for it then and would not get charged on my bill. I paid the $112.96 on 6/21 along with a payment of $368 I now get my bill and am being charged again $112.96. When I call to inquire I am told that I wasn't paying for the equipment but was paying towards the balance of my bill. I feel like I was just told anything in order to make the sale of my new phone and re new my contract. I don't appreciate being mis lead in order to complete my purchase. Your folks need to be trained to give the same story across the board. I also feel jipped because I was charged a $36 activation fee when I have been a customer for so long. Why am I being charged an activation fee that should be for new customers only? When my husband upgraded his phone he was not charged an activation fee? Its like you all pick and choose what fees are going to be paid by who. I don't trust you all and I have been left with a very dissatisfied feeling of your company overall and I have no problem voicing my concerns to friends, family and all my social media avenues. If you don't want to keep loosing customers I recommend you all train your specialist to actually know their products and company policies.

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    22. Hello, I have had the exact thing happen to me, I was told the an early canellation fee would be waived by a supposedly supervisor, and not knowing at the time that there was an early cancellation fee for the wireless air card, because I was NOT supplied with a contract nor was I supplied with any disclosures,I have spoken to about 5 diffrent reps and each one tells me something different, I have been a long time customer for over 10 years, and soon as my contract is up in October I will be switching to another carrier, and att and verizon both are looking to be good possibilities right now .

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    23. I have been a customer with Sprint for over 11yrs. In this time I have had numerous issues with their customer service and handling of problems. I once took my phone to a Sprint store to be serviced and waited 4 hours for the return of my phone. When I questioned about the length of time, I was told customers were being taken according to their arrival. When I notice people leaving who came in after me I demanded to speak with a manager. It was then that I learned my phone was misplaced and the tech who serviced my phone could not be reached. Instead of communicating with me, they just let me wait! I've also had problems with my bill on several occasions, was told by a rep not to pay the bill until they could resolve the issue and had my service disconnected. Once was when my daughter was out of state having surgery and my phone was the only way I had to communicate with her. But most recently...I have charges on my bill that I have been asking to be remove for a year now. I only have copies of my bills from nov through now with charges totalling $273.06, but was told by the rep that I was being charged as far back as August 2011. Which I'm sure brings that total to at the least $300. I have called every month and have been told to pay the bill and my account would be credited and the charges removed on the next month's bill, never happened. Every month the same. I've talked with custmer service, the fianance dept, reps and supervisors. Yesterday after speaking to a rep for 15 mins, I was put on hold and left holding for 25 mins in which I just hung up. I called back and was on the phone with a rep for 2 hours. Who in the end said her supervisor said they could only credit me for $200. of the approxiate $300. that I paid to Sprint for the charges I shouldn't have been billed for. Then went on to say what I've been told every month...just pay your bill and we will credit your bill next month and revove the charges. I laughed and said no, you are going to do one better. You will credit this bill and I will pay the difference of my bill minus those charges! She said she would have to get the approval of her supervisor and will call me on monday. Now my payment will be late and I will be on the phone next month to have that charge removed as well...just hope my service isn't disconnected during this wait! As soon as my contract is up, I am out. I will never refer anyone to Sprint...NEVER!

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    24. Say What? you have been having problems for 11 years and you are still there?

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    25. I see 148 complaints out of 50 million customers that sounds great to me. Go read ATT's list of complaints.
      Couple of things to remember Sprint does not make the phones. Coverage is based upon where you live.
      Being an ass to the people on the phone is not the way to get something done. You get more with honey than with bitter attitude.
      Yes you can go somewhere else but you will pay more!
      What brand of phone are you having problems with?
      Think of the phone not the service.
      Remember wireless is not flawless service.
      No I am not an employee, and I have been a customer since December 1996 and I have had over 20 phones. Some are better than others for receiving signals. Check that out before you buy. Jmaier1952@gmail.com

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    26. Perhaps only 149 of us have taken the time to share our unacceptable encounters with Sprint. And to be fair, Sprint is not the only phone company who does not provide customer service. Does that mean, however, that we should accept this lack of service? Sprint's answer to every issue is "it was in your contract when you signed up" (20 years ago!) or "it's in the fine print on your bill." My current challenge with them is an automated text message from Sprint that told me I had 3GSM coverage in Japan and how to set it up on my phone. Since I travel internationally often and had never received a text regarding 3GSM coverage before, I assumed it was just a service Sprint provided only in Japan. The text did NOT say there was an additional cost. And I didn't find out until my bill reflected $199.70 in international roaming charges. I relied on the information Sprint sent by text to me -- and they will not take responsibility. I will do my best to continue to pursue this with their corporate headquarters.

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    27. Can we all say Class Action Lawsuit?

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    28. I have too. i have a family of 5 and my husbands phone answers itself, we dont know how many minutis we have wasted.

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    29. Class action sounds good - tell me where to sign up - bunch of incompetent people who work there - don't return calls - don't fix issues - every time I speak with them it costs me money because they tell me the wrong thing to do

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    30. Hello every one yes i have a boost and sprint owns them was a good service till sprint took them over now have had mybe 20 days a mouth where i have service the towers are down all the time and when you call all you here is it will be up in two days but thats a joke good luck need to get a new sservice but check if sprint owns it first

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  2. I returned an Iphone and I have not been able to resolve this issue. They keep sending me bills for services when I returned within the 10 days that I could review the phone and service.
    Since Oct. 25 to this date, the charges are for a prorated service for 10 days, and for the applecare which Apple did not receive. I now have been on the phone the 4th person, a supervisor to resovle my issue.

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  3. Sandra Valentine iamblessed1229@gmail.comDecember 15, 2011 at 6:08 PM

    I called Sprint Monday to see about new service . After I gave them all my personal information, I was told I was approved for up to three lines. I told the sales person I only wanted two lines and wanted to keep our phone numbers. The sales person wanted me to purchase a Brio and a Evo Shift. I told him I wanted to go to a sprint store and look at the phones first and do some research before I purchase these phones. He said he was in the last 45 minutes of his shift and that he could not get incoming calls due to all the calls for the holidays but he would call me back. He never called so I called back and told the sales lady that I called earlier and the sales person I talked to did not call me back like he said he would, but I know what phones I want to order. She took my information, I set a pin and security question and placed my order. When the phones arrived I received 4 phones. First of all I was only approved for three and I ONLY ordered 2. I examine the phones and notice that the two extra phones were the ones that the person who never called me back wanted me to purchase and the other two were the phone I actually ordered. I call customer service wand everyone including the supervisor were RUDE. They wanted me to verify my pin and security questions. No problem, but when I gave them the info I set up they told me it was incorrect. They had a different security question that i had picked as well. Apparently the one that never called me back took it upon himself to order the phones anyway and selected a pin and security question to push the order through. So I can't give them the info he put it because i never told him in the first place. We did not get that far. He was not given permission to place my order at all. They told me I had to go to Sprint store because I don't know my pin or security answer. Oh I know my pin that I set up, but not the one the guy pushed thru. I asked them to review the call and they will see that i did not give him any info at all. I gave info to a lady and I know what pin and question I choose. They refused to review the call. I want someone to tell me how it's okay for the guy to just order something without my permission. I went to the Sprint store to return the phones that did not belong to me and fix this security issue. I was there for an hour because they could not port the number on the 2nd phone because I was not supposed to get four phones because the system approved me for three. I only wanted two anyway. When they scanned the two phones I didn't order it gave then an error and now I have to wait 24-48 for them to send a ticket and fix issue. If the salesperson would not have ordered the phones without my permission then I would be able to acticvate the other phone. So here I am, a new customer that ordered two phones and I can't activate both of them because someone at Sprint did something they had no business doing. The first phone is already ported, but for the second phone I have to wait. Is this how New customer are treated. I feel so violated right now and no one will do anything about what this salesperson did. I want answers. I want something to be done. Now I am checking into seeing how to go back to Tmobile because Sprint did me so wrong. Can someone please address this?

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    1. My bill has increased over the last year, and I have not made one change to it. Nobody can give me answers on why, either.

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    2. I just want you to know that I am a 10 year customer (not sure why, really) and I get the same crappy service. I'd quit as soon as you could.

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    3. They removed an international calling plan i placed on my account a month after i told them to place it on their for 3 months. They are telling me that the recording of the conversation has expired so their is nothing that they can do. saying i have to pay for it even though it was not my fault

      I absolutely loathe them

      Like "Sprint is the worst" on Facebook. I wish there was a hate button

      http://www.facebook.com/pages/Sprint-is-the-Worst-BE-AWARE-OF-THEIR-SHADY-POLICIES/390239507653080?ref=tn_tnmn

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  4. I called in to customer service for a new account I recently set up. I was trying to add a line for my son as a Christmas persent. I notice my bill was higher than quoted. I spoke with the customer service rep and she was one of the rudest customer service reps ever. Coming from T-Mobile, this is a huge difference. Regardless to what your issue is T-Mobile treats you with empathy, respect and most of all like a valued customer. I spoke with Chanel, to complain about the rep and told her not only did I not want to add another line, I would rather cancel my new line. She said she would look in to it and could close the line @ a cost of $350 because although she was rude or I misintrepeted her response, I might get a difference experience. It was almost comical so I thanked her and she felt empowered. I asked her for the corp line #, she said she didn't have it, I then asked her for her last name and she said no. This was quite an experience. It wasnt until now that I realized, I made a big mistake. I will let everyone including my company know about my experience. Hopefully I can get out of this contract soon!!!

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  5. I purchased a new phone at one of the sprint stores and within 2 months it stopped working. I have no choice but to use Nextel. Instead of sending me a new phone, they keep sending me refurbished phones and charging me all these fees after I am told by several people that there will be no charge. They just don't seem to care about anything, their customer service reps are rude, you are constantly charged fees when they tell you there won't be any charges and can never get anything resolved, on top of that they keep sending used phones after you pay alot of money for a BRAND NEW phone.

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    1. Same problem here. Evo Shift 4G started having "no service" issues 13 days after I renewed my contract. Because I reported after 14 days, I too would have to settle for a refurbished phone and be charged $35.00. Still trying to have issue resolved.

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  6. I have never had such horrible customer service I can't wait for my contract to expire so i can change companys.I went to the sprint store in silver springs MD on fenton st and the girl that worked at the counter erased all my contacts and my phone is still broken and all they can say is i am sorry that happened i can't get my numbers and i don't have a phone and customer service is telling me my phone is on back order so now i have a broken phone and no contacts. and sprint could care less I don't know how they are still in business.i called every number under the sun and still i dont have a phone if any one knows of a good lawer please post I am certain this is illegal.they are so quick to take your money but when their is a problem you can never get help.This company should be number one on the worst customer service list ever

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  7. Sprint is the wrost service I've ever had and also boost that's from sprint I made my 50 dollar payment for the month and the next day I didn't have service it sad I never had an account with them and I did for 5 months now and I never got the money back from that, plus they are telling me lies saying that I will get a new phone when I was talking to them and then when I went to the store thy said they couldn't give me a new phone they have been telling me lie after lie

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  8. I called Sprint customer service in Sept/11 to see about getting an upgrade to a new phone as the one I have is horrible. It freezes and I can't take 1/2 the calls that come in. A lot of my text dont come in or go out, and the battery dies to quickly. I was told because I added my work discount my contract was extended and made me not eligible for an upgrade until Feb/12. Today I go online to look at new phones for next month and see I am now not eligible for an upgrade until 7/12 because they changed their policies. I spoke with one rep who did not understand what I was telling her and was told I was being transfered to a supervisor. The "supervisor" was not a supervisor but another RUDE rep who said "I understand you're not understanding why you can't have an upgrade until 7/12 what is your question?" Really that is how you talk to people? I explained the situation again and she transfered me to another person who picked up the line but all I could hear was laughing and talking. I waited for 7 minutes listening to these reps not taking calls then was hung up on. So I called back and spoke with another rep. She was nice but immediately transfered me to another RUDE!!! rep who explained that she sees I was told I could upgrade in Feb/12 but they changed their policies so I now have to wait until 7/12. I asked why if it shows I was told Feb they are not upholding their word? She said because they changed policy so whatever I was told is no longer valid. Should a company not uphold what they are telling their customers? Her response was well we have been sending notices in the bills for almost 9 months about this, you should have known. OK But I called 3 months ago and was still told Feb so that should still be upheld. Her solution was that I could buy a new phone at full price. UUMMM...NO!!!!!!! I told her that I will be shopping for a new service provider tomorrow due to their lack of customer service and rude additudes unless this is corrected. She was not concerned at all by loosing a customer. Her only response was "Well if you want to leave us that is on you." I asked for her name in the begining of the call and she gave me it. Then before I did hang up on her I asked for it again to make sure I got it correct and she gave me a different name.
    I pay my bill month after month on a phone I can hardly use to be treated like crap by customer service reps who couldn't give proper service if their jobs depended on it. Which apperantly it doesn't count on proper service or pride in their company brand! If I would have spoke to a customer this way where I work I would have been fired that same day. I will most definately be changing service providers tomorrow!!

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    1. I went through the same experience recently. I ordered a phone-a second line for my nephew in another state. I was suppose to get the confirmation number so I could keep track of it. I never got a number but when I inquired about the order I was told it went through and wait about two weeks to get the phone. I waited three and never received the phone. I had to call...wait an hour for them to find it and was told the phone was sent back. I asked them to resend the phone and couldn't do it. They did not have the same phone so I had to cancel. The phone was a Xmas present and my nephew did not want a different phone. So.. I called to cancel had to wait nearly a month to get the refund back for the phone (by the way this is a four hundred dollar phone-not cheap). I had to call back at least three times. Finally I got the refund and called them again since they had activated the phone and charged me for usage on a phone that was never used! When I had called them previously they hadn't mentioned that. So I had to pay a bill that was three times the amount I normally paid. I called them and they promised to refund the money on the next bill. I would not be charged for anything new. The next bill was four times the amount with no refund that they promised! They charged me a cancellation fee. I called back right away, was on the phone for an hour and they were taking the extra charges off in 7 days. Ten days later I had to call again spent another hour on the phone to explain, got the name of the lady who helped and promised to take off the money in three days. Four days later and nothing. I had to call again and finally...after like four hours on the phone I got tje refund! Totally ridiculous!

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    2. This is how u r treated every time u call sprint with a problem. They put u on hold for hours and hang up on u multiple times. Luckily I have been a customer for more then ten years and haven't had a problem until recently. Look up my previous blog and u will see! My entire family has sprint but after this last experience I don't know how much longer we will be!

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    3. I thought I was getting the shaft from Sprint, after reading these comments Sprint should be ashamed of themselves. Sprint service sucks, too ticked off to go into all the details but everything Ive read on this site sounds too familiar from the reps and supervisors

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  9. Sprint is ABSOULTELY the worst ever!!!! I purchased a phone on 12-23-11 and the phone stoped working on 1-4-12. I called the call center they directed me to the store stating that they will give me a replacement phone, but when I got to the store they acted like I was speaking a forien language! They stated that iif i wanted them to look at the phone there will be a 35.00 fee( mind you the phone is not even 10 days old) they kept trying to sn mr back to the call center to handle my issue instead of handling it themselves the manager by the name of Yahira at ceaderbook plaza in wnycote PA was the ABSOULTE worst I caught laughing at my problem with her co work stating that she wasn't doing anything to help me unless I pay that 35.00 fee! I confronted her and she stated that I yelled at her an she couldn't any longer (mind you she wasn't helping me any way she was try to pass me back to the call center) she also stated that if I didn't leave the store that she was going to call the cops! And I still was left ther pe with a newly purchased broke ass phone! And that's what sprint calls customer service! What a joke! My contract is up in October and iam am getting the hell out of sprint!

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    1. You were only quoted $35?? The guy in the Rexburg, Idaho store told me he could only look at it for a fee of $100, but even then Sprint wouldn't believe him and still wouldn't do anything for me unless I went to a repair center - which is an hour away. It doesn't matter where the service is coming from, it's still all crap. Good luck with your canceling. I hope mine goes easy in April.

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  10. I'm contacting you in regards to an incident that occurred on 01/08/12 at approximately 5:15PM at your office 18821 Biscayne blvd Ste #250 Aventura Fl 33180. My husband Juan Portillo and I went into the store looking to get an upgrade. The person that was initially helping us was Quetna Joseph when Quentna informed my husband that the upgrade expired on December 31 Juan was highly upset. Juan did escalate his voice and Quentna in response advised him she will do nothing to help us. Juan requested to speak with the Manager Quentna proceeded to turn around and tap Yvon on the shoulder who stated "you will have to wait". When Quentna turned back around to face Juan and myself she said well you can go sit and wait for him I quickly advised her that we will not be moving. Quentna then proceeded to state "you guys need help" at this point my husband asked loudly for the supervisor to come over he refused. Yvon asked the customer he was helping " do you want them to skip you". Yvon then came over and was looking at the computer as I was explaining the whole situation he then stated I know my employees and I know she wouldn't have said anything like that. Quetna then admitted to Yvon that she did say those very words "you guys need help" BUT tried to manipulate the meaning she was trying to express. At this point I advised Yvon that I would like the store managers information and both of their names he proceeded to get two business cards and in the process stated "I don't think the customer is always right" I was blown away that anyone in a customer service atmosphere would say anything of this sorts. Quentna and another employee were laughing at this point. I responded to Yvon if you feel so strong on your views that a customer is not always right then you should have no problem with me recording this. Yvon then proceeded to yell and state that he will not provide any managers information and ripped up the business cards and threw them on the desk and he then yelled to leave the store and walked away.

    We are highly upset and can't believe that Sprint as a corporation would have these views "the customer isn't always right". I have never been been in an environment such as I was today in your store. The actions of your employees were unforgivable and belligerent. I have never felt so harassed in my life. I would like the cameras reviewed of this incident immediately. The action of these two employees is unforgivable and should be addressed immediately

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  11. I am so mad. I have called Sprint 5 times since 12-17 to get a charge on my bill fixed. The rep told me she was putting a credit on my account. She even noted it in her notes. I was going to cancel and she promised me she would post the credit and got my upgrades taken care of and now they tell me they are sorry and can't help me I need to call the phone replacement co and I have been waiting on some paperwork to return information to them that Sprint said they were sending me now they said they don't send it but several ppl told me it was in the mail to me. I am so mad I want to cancel today and go to another carrier. I spend a lot of money with them every month and the hassle they give you aint worth it and the reps have attitudes. They told me the paperwork went out on 12-17 and one call said probably the mail was taking a long time to get to me. I told them to check their phone messages and they would see what she told me and she said we only keep them for a few days and use them for training purposes. I am so ready to cancel and to go another provider. The rep today put me on hold and transerred me around numerous times and then the last one hung up on me. I told her I was calling the Corporate office and she told me all they will do is send you back to us. She said they were sorry I have been inconvienced but I have called about 5 times about the same situation. Next time I know as I am talking I hear a recording and then the phone hangs up. Too frustrated emkidd7@yahoo.com

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  12. Do you see a pattern here? I have just spent my day off on the phone with SPRINT and I am more frustrated now then before! Spint is not customer friendly! Sprint did not do their job and we are paying for it! They do have their generic excuses down though....."We are sorry, BUT......" AND We would love to help you, however", I heard those same lines from five different people today!

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    1. Unfortunately, loyalty travels in one direction and that’s from the customer to the cell phone company. I am going through the same issues with excuses after excuses and I’m sorry after I’m sorry, which the representation they have chosen to hire is proving to Sprint to be JUST PRUE SORRY”! After a Sprint representative completed a "hard reset" - an irreversible error- on my phone after being ask to contact me prior to any work being completed, not one CUSTOMER CARE REP has ask "since this was an error made by a Sprint employee, what can we do to keep you as a loyal and satisfied Sprint customer?" Key word “loyal”, when will companies realize was customers stay because we choose to not because we have to? Some times I feel companies would rather kept disrespectful and rude employees instead of customers which they have for years.

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  13. SPRINT SUCKS IN EVERY ASPECT!!!!!AT&T HERE I COME

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  14. i recently got a google nexus in place of a non smart phone (4 mos ago to be exact)and since have been being charged international calls and a colorado #. i have blocked inbound and outbound calls and yet they still show up as being made yet ive blocked #s in past & have never had this issue. im being charged for over 500 international minutes!!! ive spoken with sprint their useless customer service reps as well as their supervisors, the international dept even the fraud dept AND sprints survey ppl and their bs investigations say WE are making the calls yet we have offered to leave that phone in a sprint store locked for x amount of days or weeks to prove we arent making these calls. we have even switched phone #s for that reason and another reason they promised to resolve and didnt. and i have even asked to reset all info to different phone because i believe someone is accessing that phone#. im so sick of this bs i have been with sprint for 10 years now and ive always pd ridiculous amt for one phone line now i have 4 on my acct and this crap is going on. the bill is unbelievable. i hope we can get everyone to band together cancel our sprint service and put sprint out of business and real soon!!! i hate sprint.

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  15. Dear Sprint,


    After 5 years of being a loyal customer I have once again been treated horribly by your policies and lack of service. I purchased a new phone and signed a new contract yesterday because I thought that things would be better, different at least. The phone arrived today (less than three hours ago) and I excitedly activated it only to find out that it is a lemon. My pervious phone came defected out of the box and I was shock to find out that this seems to be a normal occurrence. I am one person and it has already happened to me twice! The last time I used my one chance to switch the phone just to get a working one and I was not happy with that phone but was stuck because of this policy. I have been out of work since June 30, 2009 and am in no way financially able to afford this however the last phone performed so poorly I had no choice but to purchase a new phone. Calls dropped constantly, messages and calls wouldn’t come through, and sometimes messages came a day later!!! Imagine not getting your text message until an entire day later! This caused me issues with friends, family and potential employer. I needed that phone to be reliable; I had job interviewer’s call and they wouldn’t be able to reach me because the calls weren’t received. I know of at least two times this happed but who is to say it didn’t happen more than that….I will never know. Why should people have to leave voicemail just to alert me of a missed call?? Why because there would be no record of a missed call and the phone never rang!
    UNACCEPTABLE!

    Now this situation with the new phone, your policy says that I have 14 days to return or exchange the phone but my 14 days goes out of the window because with a defective phone I don’t have the luxury or basic right to test the phone out because I’m using my one chance to change the phone to get a working replacement!! Why should I have to use my one chance to change the phone for a working phone….I should have had a working phone to begin with! Now in the event that my phone does not suit me I would have to pay to get another type because I used my one chance to switch the phone just to get a working one. NOT FAIR…why should I have to pay for your mistake. The Sprint worker told me …”ohh you have insurance, you can get another one…” and pay the deductible of fifty to one hundred dollars because I didn’t start out with a working phone. You have to be joking! I had to go up to another plan (something I can hardly afford to do right now) just to get a decent phone because the aggravation and inconvenience of not getting calls, messages, dropped calls and having to reset the phone all the time was too much …now I have to deal with this?? You have to do better and I am so disappointed in your policy and service! I asked to speak to a supervisor only to be told that he is going to tell me the say thing. So basically you put these people in these positions and give them no real power to help. It is now my mission to make sure that everyone knows about your horrible treatment. I am more than disappointed, I feel abused by you policy and undervalued as a customer. I may not have the most money but I still deserve better treatment than this!


    Stacey Halley

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  16. Looking at everyone's complaints and it is obvious that they are all recent and most with customers who have been with sprint for a long time, just like my self. There are too many policy changes that are making it harder things harder on us. I have had a constant problem with my phone for about a year now. I get the same answers EVERY time I call about how no one can help me. I have been with Sprint for almost 9 years now. Today I am going over to AT&T to look at plans and options and will be switching. I have other VERY important and personal things going on in my life that my phone NOT working as much as it does make things more difficult day by day. Not even the supervisors want to help and when I ask for Corporate information, funny how NO one had it and yet I FOUND IT MYSELF. When You ask for higher positions they transfer you to some one else who gives you me the same round about answers. I have spent thousands of dollars on sprint over the years that this is ridiculous. I would just like a Working phone and when the phone I have has been proven it has a software problem and it is the same problems On ALL the transforms I would THINK Sprint would want to help me get another phone, Not another refurb phone for 100 $ and not ANOTHER LINE WITH ANOTHER PHONE. Every year We received an upgrade discount on a phone. Well They changed it to every 2 yrs a few months before mine was due. Then I was told I had to wait how ever NO ONE told me it was going to be Aug of 2012 not 2011 because the policy changed. No matter what I did I got no where and Spent HOURS on the phone giving my self a migraine and taking time away from the things I need to tend to. SPRINT HAS BECOME such a poorly run company. Sprint will be losing a lot of money to other providers.

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  17. As much as one complains and complains nothing gets done!! Sprint 2 thumbs down!! I pay and pay and also donate my time.. would never recommend sprint to anybody..

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  18. I have been on the phone for 2 hours going from department to department with Sprint. Some departments I've even spoken to twice. These people are idiots!

    They are trying to charge me an early termination fee for my 3G/4G wireless card which, they say, does not have 4G service on my block. The guy said and I quote "it's not that your card doesn't work, it's just that it's slow" LOL!!! What a Jethro.

    At their recommendation, I upgraded from their 3G card to their 3G/4G card to watch streaming video, which is something that I have NEVER been able to do without buffering since getting the card. I went to Verizon, tried out their 4G Power Pack card, and haven't had a problem with buffering since.

    You'd think my being a long standing customer on the phone side would hold a little weight but it doesn't.

    Sprint is a GREEDY company, which is evident by the first 3 prompts when you call all having to do with paying your bill. How about providing good service first sprint. Lower case intended.

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  19. If the reps and supervisors are rude, one thing that works: Better Business Bureau. Report full names and departments and see how different their attitude changes.

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  20. DEAR SPRINT, YOUR SERVICE SUCKS BIG TIME!!!!!I have been with your company for 1 month and have had nothing but problems with you all. I have tried to set up my account online can't keeps asking me for a security pin number which I NEVER SET up, I went into Walmart to have the service activated being that I have 3 babies and it was convienent for me. Nothing was discussed with me about a spending limit no one went over my contract with me, the only thing that i was told was that I qualified for 3 lines. Only got one line because I didnt know how service would be with Sprint. FASTFORWARD:went into store to pay bill 2 days after due date, asked the lady was there anything else that I needed to do, to me no payment would post to account IMMEDIATELY, next day phone was disconnected, didnt know until I received a VM, transribe from my son's nurse telling me that she would need to come a little later to see my son(who is 2 year old, CANCER SURVIVOR). I REQUIRE CELL SERVICE due to my son having frequent appointments and my other 3 angels.) BACK TO the foolish person that I called and spoke to WHO asked for my pin(which i do not have, but have been trying to obtain/setup)ALL she did was reactivate my account with no explanation as why it was suspened in the first place being that I just made a payment, same thing happened the next day, phone was disconnected AGAIN, i called a asked the same questions no explination was given I told the rep that she could just cancel my service I dont care about the cancellation fee. She was so determined to keep me with them that she "WAIVED" any previous charges upgraded my plan and told me that all I would have to pay would be $30, to me ok cool. WRONG ANSWER, I got a text message to day saying to avoid service interruption please make a payment.....ARE YOU FREAKING SERIOUS SPRINT? LIKE REALLY?? I just paid$154, and now you want me to pay, dang near another $200(182.00). YOU ALL WORK FOR THE CREDIT DEVIL HIMSELF!!!!!!!
    SIGNED ONE ANGRY MAMA, I NEED MY CELL SERVICE

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  21. Service is horrible enough said!.. I recieved 5 cell phones all within a year because of a defected product..When calling customer care you will be transferred to MANY different agents and still won't have your issues resolved. I went in a retail for issues with my service/phone as usual..I was refused service because of my sexual preference..It is by the far the WORSE company!

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  22. SPRINT IS A JOKE... worst service and customer service I have ever dealt with!!! I am shocked to see that they are still in business!

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  23. I called SPRINT customer service to get the hotspot(wifi) put on my Iphone i was told sprint doesn't offer the hotspot and i would have to go to an apple store to have it installed (not believing that) I then went to a sprint store and was told by two employees there is no such thing as the hotspot on the Iphone, but a third employee stated i could get it but he didn't know how to go about installing it on my phone. when i got home i went to the sprint website and saw i could add the service which i did and i was on within a half hour Its a good thing i didn't just take the first answer. Sprint needs to get it together

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  24. I have been with Sprint for 6 years, I cancelled my service yesterday due to the lack of customer service and appreciation. I have been unable to send text messages and recieve phone calls during the hours of 11:00am-5:00pm EVERYDAY no matter where I am I recieve a message tat says network error I have called for 6 months trying to get this one issue resolved Sprint has continually put the blame on me. Not only that but they trick you into getting devices that make your bill rise to unreasonable amounts. I will make sure NON of my friends of family get Sprint...The service is far below reasonable expectations.

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  25. I have been with Sprint for 11 years. I called customer service with my issues and received the worst service ever. I spoke with one rep and he was rude, I asked for his supervisor and was transferred to a line that no one ever answered. I called back and spoke with the second rep that transferred me to a supervisor that was just as rude as the employees. She told me that if they could not provide me with the service that I require that I could find another provider. The Nextel service that I've received has been horrible and I did not expect to be treated this way when I call to administer a complaint about services I pay every month for 11 years. I will make sure that I spread the word to everyone I know, family members, co workers and church members that the service and customer service is horrible.

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  26. can wait until my Fken contract is over 3 month to go Fken Sprint pcs I hope god will take you down. pisses shit you f****** cheater f***** screw up my bill and f*** in every months im was**** 15 years customer. lay all your out there know don't upgrade your device. it's f****** discount did they give it to you les you happy in front they will screw you up. when call customer service in the f***** supervisor no shit to help you out, you up to two years contrast they will tell you the fken discount is no longer to your acount, they will tell you that the fken sprint pcs change in policy ,,l,, Sprint pcs. Court control.

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  27. don't upgrade your old phone don't be in 2 year contract they will screw you up. find out yourself if you don't believe me. thank you.

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    1. I found out for myself, my mission in life is too see that no one is trap in a contract with sprint. Sprint is the worse company I ever done business with for the last month I have no service and I was told by a sales representative that this is going to be an ongoing thing with sprint I may not have service for the next 8-9 months, but they continue to bill you. People if you know what I know DO NOT GET INTO A CONTRACT WITH SPRINT. I don't know whats going on with sprnt but I was with sprint for the last 12 years, but this last month was the absolute nightmare of all nightmares.

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  28. Sprint has got to be the biggest lier's of all! You see there ads about how they care so much about their customers and that their custormer service is rated the best! Best what? There reps all the way up to the manager and supervisors are all nasty and rude! And instead of them trying to help you as a valued customer, they seem to be trained more in not helping too resolve the issue and being an a** about it! I hate this company with a passion!

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  29. I wish I would have read these posts before I started with Sprint (3 weeks ago). It has already been a nightmare!!! When I started with Sprint they said I had coverage in my area. I have no service at my house. When I started addressing the issue with Sprint they basically told me to bad! Then after a couple of days of arguing I got on Sprint.com to their coverage map. I typed in my address and where the thumb tack came up was wrong. That wasn't where I lived. So I got back on the phone and explained that their map was wrong and had it been right I would have never started service with them. So after another couple of days I finally got someone to listen to me and they had a technician verify where I live and sure enough I live in an area where there is no service. HERE'S THE KICKER..... They said they would cancel my contract with no cancellation fees as long as I returned the phones. I asked if I was going to be reimbursed for them and they said no. So I told them that I shouldn't have to return them. I told them that they should cancel with no penalties because I entered a contract under false pretences (their map was wrong). They told me to bad and that was the only way they would cancel. So I'm suppose to loose $300 on phones??? Finally after being in tears over is whole thing, I asked for the legal depts. contact infomation. All they do now is hang up on me! I have NEVER had such an horrible experience ever!! My name is Leslie Putman!!

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  30. Rudest customer service reps and supervisors! So disappointed with Sprint. Have been a customer since 2003, as a business we have over 100 phones in our account, have broadband cards and hot spots, I called for one simple mistake on the bill explained the issue and all customer service can tell me is "nothing we can do, you signed the contract like that, you should have read it before" are you serious. This is how u treat ur customers?

    You have lost our business! I have already called the corporate office as well and have not gotten a response.

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  31. We as customers should do a collective law suit for the company not holding up to the prices charged. I am willing to go through with it. Count me in I am willing to testify against Sprint and how bad is there customer service and what the managers and supervisors say they are going to do they don’t do. The technology that they offer is used not new with the refurbished phones is not to standards if the new phones give problems what to expect from a use neglected phone. Is like there are selling you a salvage car at the dealer and financing it. Count me in for the collective lawsuit.

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  32. ok.....half to complain....Removal of towers in mid-west region, notification there may be issues and roaming. It goes way beyond roaming.. No service, can't receive calls, can't text, can't receive texts, data....zero! On the phone with them for 38 minutes now and talk time with 2 people totaling 5 minutes? I have been a customer with Sprint for 13 yrs and this is the worst treatment I have ever received! I am leaving and never going back. I am a single mom w/2kids and those phones are life lines to keeping in touch. To them we are just a # or account! Well I can take it somewhere else! And plan too! I have had other issues with Sprint in the past but they always did right. 40 minutes on hold with a supervisor?

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  33. I have been with sprint 12 yrs. and this is how they treat their customers. I have been experiencing trouble with connection. I hae been in the same home , same structure for the 12 yrs. I have been a sprint customer, now all of a sudden I have no reception in my home , my daughter whom also is a sprint customer with a iphone , she does not have reception in the home. I have called numerious times regarding this matter and is getting the run around, one representative told me to take my phone to the sprint store and he already put a ticket in via computer so they will know what the problem I'm experencing. I took it to the Sprint store in Cedarbrook, PA and they refuse to check the phone because they said a tower was down in the 19138 area. Being the patient person I am , I left the store disappointed , but again willing to do what ever I had too get service. I spooke to another represtative and they told me the problem will be resolve in a few days because they were waiting on a peice to repair the tower. This went on for a few wks., and now 1 month later I still don't have reception in my home or within a mile from my home , the only time I can use my phone is on my way to work or drive a mile to make a call.I call sprint again last night and was put on hold for 23 minutes, and this was my home phone through Verizon, I stay with sprint for the last 12 yrs. because I was a satified customer , but these days I am not a happy camper. I asked sprint if I can get out of my contract,without being penalize for the cost of a early release of contract. I feel I am not breaking my agreement sprint is not providing the service they promised me. The few representative I spoke with in the last few days were rude, abnoxious and very ignorant. I am at the end of my rope with this matter, I have a total of 3 phones on my account and I was trying to seperate my neice phone from my account and allow her to get her own account , when she went to the sprint store they told her I had to be present, but when I inquired what the proper percedure was , they told me as long as she has my password , she could make application for her own account. But when she got to the store it was a different matter. They allowed her to upgrade but not open her own account.Representative Jose Gerena , and manager Nat Candellia from The Roosevelt Blvd. store is Philadelphia had me on hold for a total of 23 minutes is that how Sprint treat their customers, if that is acceptable from corporate then
    I asked to be release me from my contract . I was told that sprint is not going to repair the towers they are planning to build new one but that is 8 or 9 months down the road , and that was told to me by a sprint representative I spoke to @ the 800-480-4727 on Tuesday 3-6-2012 approximately 8:00 pm. My name is Agnes Massey from Philadelphia and I am very unhappy with Sprint.

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  34. I got Sprint back in November 2011 and have had nothing but problems with it since day one. It all started with a phone issues that the people at the phone store told me was normal. After taking it back 2 times they finally agreed to give me a new phone.

    Then there are the billing issues of course that have been on going due to the lack of customer service skills from Sprint employees both on the customer service line and in the stores. I have had my phone shut off even tho my online Sprint account shows my bill is not due yet. Now they are charging me for unknown charges that no one there can seem to fix or tell me why. They have not sent me to collections even tho this whole ordeal is an error on their part.

    I have now sent a complaint to the Better Business Bureau, informed the collection agency 3 times that I am in a dispute with Sprint and sent a 3 page letter to the CEO and all Executives at Sprint.

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  35. ATTENTION!!
    Sprint corp. do you read any of these posts? Are you aware that you are the best advertisement for AT&T and other carriers??? Your employees are RUDE,MISINFORMED OR downright deceptive when talking to the public.I have had my phone in to be repaired at your CORP. store 3 times! the last 2 times were 1/31/12 when they said I would get a new phone. SUPRISE! it's a refurbished phone, WITH THE SAME PROB!!!!Today 3/9/12, After waiting and watching one of your Associates mess around for 25 mins. then call names(12 of us waiting).I called your customer service and was told that I (1)I could buy out my contract and get a new phone when I signed a new contract,(2) go on line to your site and BUY a refurbished one, or(3) wait until my phone breaks again and they would replace it with a $19.99 one, My phone cost me $399.1 year ago. I have watched other big corp. CRASH & BURN due to poor customer service, and you will be another one AND your not big enough to get a govenment bail-out.
    SO I will take option #1 buy out my contract and GO TO AT&T to get the phone I should have gotten from YOU! You might want to read these complaints becouse I'm sure everyone else on Facebook and Twitter are, I know I did.

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  36. I was a customer for 4yrs. I was so excited that Sprint got the iPhone. I was counting down the days to upgrade my palm pixie to an iPhone. The day finally came and I went to the local sprint rep Sound Solutions. They didn't have any iPhones in stock. We had to wait almost a week to get one. Finally the iPhone came in. 5 days later the phone hasn't worked one phone day. Numerous calls to Sprint. Numerous trips daily to the local store and no one can get the phone to work. Store says needs updates, sprint phone support says needs updates, but still phone doesn't work. Today my wife goes back into local store hoping they can help. They tell her the phone needs to be sent back in and since we gad to order the phone because they didn't have any in stock we would have to pay them another $199 for one they have in stock and wait to be reimbursted for the other! What kind of customer service is that? They have the phone but won't replace it because they phone I have didn't come out of there stock! I don't get it? I'm the customer, but I guess that doesn't mean much to Sprint!! No one would help me today! No one except AT&T! Not only did they get me a iPhone, it works!!! And Sprint, I told them I would cancel my service if they couldn't help me, all Tiffany Owens could say at the local store was sorry, I can't help you!

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    1. Glad I didn't upgrade to an iphone

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  37. I want to say that i hate Sprint,they have changed my plan without no notice. My bill went from around $150 to $200. Sprint have taken a line we have free and is now charging $20 for the line. I called Sprint to discuss my account and was placed on hold several times because i was frustrated then the rep placed a note on my account where no one can help me unless i talk to her, tell me where my rights are?? Her name is Hindi Phillips ph#254-298-7430 she has not returned my ph calls nor answers her ph when i call. I want to go to a local store but i know it will be a waste of time

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  38. I have been a customer of Sprint for some time. They have always waived the activation which....which used to be $18 and has DOUBLED to $36. I am now being told that NO ONE can waive activation fees. I am so ready to change to another provider......I am glad to pay the activation fee ONE time with new service but with EVERY upgrade, seriously someone is making some money.

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  39. I will gladly pay my $150 termination fee. I will pay it tomorrow morning as I terminate my contract. I will pay for my Wife's and my Mother's, too. It can't always be about the money, Sprint Corp. Sometimes, it's just simply about principal. No one should ever have to go through what I did today. Truly, I find it absolutely unbelievable you're oblivious to the profoundly poor customer service your reps are yielding. It's just unbelievable...

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  40. I have been a customer of sprints for almost 10 years and I must say I am so disappointed in their store employees. My daughter had purchased a phone and had nothing but issues after issues with it. And it wasnt even a year old. Of course every time I had her call they would make her take it to a store that had a "tech" on duty. This is a hassle for her considering she has 9 month old twin daughters to tote back and forth each time they had her go in!! I was fed up with them and went in to the store with her, only to realize they have young disrespectful people working there!! Maybe they should use all that money they get from us paying customers and send their employees to proper training before dealing with the public!! Once again we dropped her phone off to be "looked" at and had to return in an hour. So I called the store to see if it was ready only to have this rude "girl" ask me my name (no lie) 5 times within 10 minutes. I am sorry but if someone cant remember your name after being put on hold then maybe she doesnt have the brains to be working! She then proceeds to get cocky with me, the paying customer and then has the nerve to hang up on me! Wow, way to go Sprint in your hiring, I see it doesnt take much brains or manners to work for your company. I think Sprint needs to get with the times and at least provide customers with a loaner phone if they cant seem to fix the same problem that keeps happening over and over. I am so fed up with them. Whatever happened to the customers always right? Obviously not when it comes to dealing with them!!

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  41. I WAS CRYING ALL DAY BUT NOW I SEE CLEARLY THIS IS NO LONGER SPRINT I USED TO KNOW AND LOVE GONE THEY DON'T EXISTS ANY MORE. I LOVE THE WAY WHEN YOU DEMAND A SUPERVISOR YOU GET A LIAR/LOSER SAYING YES IM A MANAGER/SUPERVISOR "NOT" A HOLE PEA ON... THAN THE SO CALLED RETENTION DEPT WHO DID NOT RETAIN ANYTHING BUT THEY SUGGESTED ONLY CLOSE ACCOUNT ANOTHER SARCASTIC A HOLE WOW I THOUGHT I NEV ER WANTED TO LET GO OF SPRINT BUT I AM DOING IT NOW FOR SURE THANKS SPRINT CUSTOMER SERVICE FOR WASTING MY ENTIRE DAY I HOPE GOD CURSES YOUR ENTIRE STAFF AND WHO TRAINED YOU FOR NEVER BELIEVING ME WHEN I SAID THE PHONE YOU MADE ME ORDER WAS JUNK AND CHARGED 100S OF DOLLARS OF FAKE OVER SEAS CALLS NEVER MADE FROM OVER SEAS & REPEAT SMS MESSAGES GETTING ME FIRED !!!!! . F U SPRINT U SUCK AZZ

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  42. After being a customer since 2004 I can no longer deal with their bullshit, disrespect & rude behavior. I paid my bill and was told that i never made the payment I contacted my bank got a printout of my acct saying that sprint got paid i then faxed all that info into the payment operations dept and to no avail my service is still turned off I have been fightin this problem since 3/6/12. I called into sprint today at 8am and was told unless i make another payment my service will not be restored. I told them i will not make another payment until they investigate the situation I was then told by a "lead rep" that "we dont need your money"!!! That was all i needed to hear!!! U must be kidding me!!! I will no longer use sprint service and just to get my point across I am in the process of filing a lawsuit against sprint for my $366.75 that i paid and my bank has supplied them with proof of payment and i will no longer use sprint. Its not about the money its about PRINCIPAL!!!!!!
    SPRINT IS BY FAR THE WORST CELL PHONE COMPANY EVER!! I WILL BE USING ANOTHER COMPANY BY THE TIME THIS LETTER IS DONE AND I WISH THEY WOULD EVEN THINK ABOUT CHARGING ME A TERMINATION FEE FOR MY 4 PHONES!!!! SPRINT JUST LOST A LOYAL CUSTOMER THAT HAS BEEN WITH THEM SINCE 2004

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  43. I guess I wasn't too amazed at my issue after reading some of these complaints! In a nutshell my wife and daughter were on a shared plan on sprint and since I felt that AT&T was screwing me decided to switch over. We all bought Iphones and I joined the family plan. We were told the total of the plan for all of the phones would be 150.00 a month including a discount we would get for my daughter being a college student. We were also told by the store representative that the activation fees would be waived on all of the phones. Lo and Behold when the bill came, it was over three hundred dollars, the student discount was never applied and the activation fees were not waived either. For over a week we have been on the phone and have gone back to the store and have accomplished nothing. The store reps lied to us and the customer service people were extremely rude and obnoxious. I filed a complaint with the Better Business Bureau and I am hoping that someone from there can help me. Sprint is a lousy company and I only wish that I could turn the clock back to the point I walked into their store. I wouldn't have walked away that day I would have run.

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  44. OMG !! Here I am thinking that I am the only one that gets bad service after scrolling through these posts I can see I am not alone ( no real comfort in that though). I wish I would have done a little more searching before trusting this company as I have had nothing but problems. To start with my bill is getting higher and higher thought we had a contract, guess that is certainly a one way deal I pay you, you do what you want not much of a contract. I pay a lot of money each month and I can not go from my work to my home which is about 25 minutes away from each other with out dropping at least 2 calls if not more, then I lost part of my phone and yes, I have insurance but was rudely told it was basically my problem. No replacement phone, no help, what good is the insurance. After putting up with this the real topper came when I bought a galaxy. I was told the insurance on this would be $13.00, NOT TRUE!!!! I have no insurance on the device and must take care of the product myself,
    YOU LIED !!!!
    I also own a Nook which had some difficulties and I had insurance on this also brought that back and they exchanged in the store, helped me to bring back all items that were on it were patient and kind. Which shows how sucky another company is when they smile and tell you (TOO BAD ).
    Sprint do you not know how to stand behind your products, do you not know what good customer service means? In this economy I will look for demise as it might be sooner than you think.

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  45. DO NOT US SPINT YOU WILL BE SORRY YOU DID. THE STAFF LIES TO YOU OVER AND OVER AGAIN. YOU WILL NOT GET ANY RESULTS. THEY WILL TELL YOU WHAT YOU WANT TO HEAR TO GET OFF THE PHONE THEN NEVER DO WHAT THEY SAY THEY ARE GOING TOO. THE SUPERVISERS ARE THERE JUST TO ACT LIKE THEY CARE. THEY DO NOT, THIS IS THE MOST POORLY RUN COMPANY AND STAFF IN MY 33 YEARS IN THE BUSINESS WORLD. THIS COMPANY IS ALL SMOKE AND MIRRORS

    ReplyDelete
  46. Sprint did not support the internet censorship bill CISPA. I think it deserves credit for that.

    ReplyDelete
    Replies
    1. Sprint sucks period they get credit for nothing except cheating people!!!!

      Delete
  47. I went to one of their Sprint stores walking in as a first time possibly a future member. I was told over the phone by customer service to go to one of their stores with 2 forms of Id and so I did. The 3 customer service reps that i had over the phone sucked, credit dept and also the credit supervisors sucked. I left one of their stores frustrated and announced to the supervisor on the phone and in front of everyone IN THE STORE that I rather go to one of their competitors then to feel like I'm going to have problems already and I'm not even a customer yet. I should of went with my instincts that I was going to have problems since I had already felt that way on the phone with the reps. I could say one thing good though. The sales rep. in the store was actually trying to help me out and I was grateful for that. Thanks Joshua.

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  48. Today, I had the worst customer experience of my life with Sprint. I got redirected twice and no one knew anything about what was going on with my account. It took four different reps and three different stories to get to the bottom of the situation. And now money that was taken from my bank account in minutes, could possibly take months to be returned to me. Sprint is the worst company ever and I wouldn't recommend them to my worst enemy. I hope that AT&T-TMobile merger goes through because it will be just what is needed to put this PATHETIC company out of business.

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  49. Sprint is the worse company in America, they do not value their customers they only value your money. The staff is highly trained to tell lies that at all levels. They renew your contract without your knowledge everytime for 2 yr periods, today is the day that i will make a stand and report you to the Better Business Bereau because this has to stop immediately.

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  50. SPRINT HAS THE WORST CUSTOMER SERVICE EVER!! I will be canceling my service once my contract is up. I have been with them for 12years and its been pure hell! The supervisor I talked to was the most disrespectful person to ever represent a company. He was so rude and condescending! I don't see how this company will last because more people have negative things to say thank positive. Sprint you need to do better!!

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  51. I have had horrible customer service experiences too...one gentleman telling me he didn't have a boss when I asked to speak with his supervisor because he told me I didn't know what I was talking about. My major issue with Sprint though, is that they offer nothing for people who don't use their phones as a computer. I use my phone as a phone, with the rare and occasional text. It is really sad that my plan is for me, my elderly mother, and my elderly aunt, and we cannot get a decent plan with a reasonable amount of minutes (this is their ONLY phone), without paying for a data plan. I wish they had more a la carte pricing. I would come back to Sprint TODAY if they offered such features as Any Mobile, Anytime as an option you could add to any plan for a surcharge!

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  52. Worst customer service in the world!!!!!!
    I started Sprint and had little to NO service in the area that I live so I returned the phones the next day. That is where the NIGHTMARE BEGAN,now I spent an hour or two every week talking to it seems like every PEGGY in the company (one call I was transfered 19 times....idiots!!!) trying to resolve the $622.01 bill for less than 24 hours of service.
    You would think that a company this size wold have someone who could resolve an issue instead of just transfering you to someone else

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  53. My husband and I hate sprint! Charged us for international calls. Which we never made! Then supervisors hung up on us and so did customer service reps! Its time for upgrades and they expect us to pay $150 a piece even though we have returned our phones many times because of software malfunctiones! THIS IS THE WORST COMPANY EVER CUSTOMER. SERVICE IS TERRIBLE THESE PEOPLE TREAT US LIKE SHIT. NEVER AGAIN!!!

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  54. I have had great service with sprint (signal & internet connection wise) but I have had a problem with the Sprint Store customer Service where i had opened my account with. Switching from Verizon to Sprint was a tough decision but i did because Verizon was getting too expensive. I was lied to by the Sale Associate at the Sprint Store who solicited the phones and plan, he said i would be paying $130 a month for 2 phones INCLUDING unlimited Data. I also had to make a deposit of $500 because i did not have credit. He told my boyfriend and i that we would be getting our deposit back in check within 3-6 months. Im at the 6th month and have been told by Accounts my deposit will be credited onto my sprint account in Nov!I work for minimum wage! i need that money back! He (the sale associate) lied! i pay $156 a month because data is not included in the plan, it was $167 before i knew they charged for not having automatic payments! He lied to us! Majority of what he sold to us was a lie! Im not upset for what i pay, im upset for the fact that i have been lied to by the sprint associate and his coworkers about the plan!

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  55. I am DISGUSTED with Sprint Customer Service AS A WHOLE! Not just in store, but also in the call centers. I have just called Corporate and left a voice message. I plan to terminate my service at the end of my billing cycle. I will go to another carrier. BUT, I don't think we do any good writing our issues on THEIR wall because its still SPRINT. I say, we post our issues with Sprint on our FACEBOOK pages and TWEET about it and the let the world know what terrible service we have received. I have been a loyal customer to Sprint for the past 10 years. I am beyond disappointed and will do EVERYTHING in my will to get the word out that SPRINT IS LOUSY. They will not do the right thing; they don't mind taking your money and then not working on your behalf...SPRINT=HORRIBLE

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  56. so glad my contract is up in may..you allsaid everthing i been thru with them..i even had to call the attorney genral to resolve my matters with them..

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  57. I just have to say I have been with Sprint since 2001 and have never had any customer service rep be rude to me. Not that I call all that often. They have always been very proffesional, courteous, and polite to me. My 15 year old son who has a speech impediment has called also and the customer service rep who spoke to him was very kind and nice to him. Truth be told my niece has ATT and had her speaker phone on while talking to her customer rep and I was suprised at how rude they were to her. I am very satisfied with Sprint and their customer service department.

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  58. I think Sprint is the worse company I've ever dealt with. Their billing is jacked up,their customer service sucks. I get dropped calls al the time...hell I can't even talk in my own house without breaking up or calls dropping. The only reason I changed from T Mobile to Sprint was because of the employee discount I get from the hospital I work at. I want out of this contract and I'am going to write to Sprint and tell them how bad they suck.

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  59. Warning to all those who wish to join sprint...DONT!!! They are the worst company you can sign up with. If you have a problem with your phone then they'll give you the run around for hours on end. They have lazy employees who dont even have the decency to pretend to care. I've been driven to my wits end trying to deal with this company, and I truely wish with all my heart that they lose every single one of their clients due to the unsatisfactory service and unreasonable price for their plans. Believe me when I say they lie in that department. Sure they will give you maybe a month of service for the price you agreed to but be prepared for them to double that the next month.

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  60. I have had a great deal of anguish in regards to the same type of treatment that is repeated over and over again on this website. I have had my complaints be forwarded as high as the corporate office upper management. I ask that anyone and everyone send me an e-mail of your stories so that when I speak to them i can represent all of your stories. I believe we need a voice and that large corporations need to understand that when we sign into a contract it does not give them a right to treat us in the manner for the term of the agreement. My argument will not fall on deaf ears and I would love to carry with me all the stories I can. anthony.hogle@gmail.com thank you.

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  61. I have been a sprint customer for over eight years and I have never had the problems I am having now. I could not receive calls or make calls. Then I was told I would be given a NEW phone in which I had to wait four days to get and I got it and it doesnt work. It's suppose to be a NEW phone.I have always defended Sprint to people but now they are proving to me that those that swiched had a good reason.
    DISAPPOINTED!!!!!!!

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  62. To every person who has had an issue. File a complaint with the FCC. Sprint cares less, but the FCC has the power to make the company listen.
    Our sad story with Sprint. 4 weeks ago Sprint hired contractors to move their cell tower from ontop of our water tower to a 40 ft pole. The whole town has lost service. 11 phone calls to Sprint tech support, 24 different people spoken to, 24 different lies, NO Service!
    3 weeks ago a tornado hit 30 miles from town, we had no service.
    Today a watermain broke and I gave my 19th month old tainted water for 9 hours because I didn't get the text for the boil order.
    Not only does Sprint not care, they have put our family in danger.I am praying my daughter doesn't end up sick from the water.
    The kicker to the whole story; the town has given Sprint the green light to use a taller beam. Verizon's beam is right next to the Sprint beam and is 80 foot high,they have no issues with service! In fact I am typing this on my cell phone in roaming using verizon's signal right now.
    Did I mention we are 40 miles from the corporite Sprint office? And they still don't care. I might get better responce if I drive to the sprint complex and wait for Dan to pop out of his office and show him this thread!
    File complaints with the FCC, its the best way!

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  63. spoiled brats! Sprint customers are the worst!

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  64. I am current Sprint customer that has a lot of issues with Sprint themselves. My phone overheated andi had it replaced byt an HTC Evo 3d. I have been replacing my phone for eight months. I have had six replacements. All they say to you is sorry we can't help you. The managers are rude and are not polite at all. They also dont even care if I leave them. This is the worst company to deal with other than T Mobile.

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  65. Sprint sucks and so do their lying employees who transfer u around disconnect u dont have the courtesy to call u back ive been fighting with them since January spoke to atleast 30 customer service reps that make promises give u confirmation numbers and then find out nothing was resolved im supposed to hav early termination fee waived and donot hav to return my phones apparently one lie after another they r sendingme tocollections for 1152. For early termination and for not returning the phones I paid for I could type complaints on them for hours but I will call better business bureau and fcc instead this company is the worst please help put an end to this company before it robs anymore customers of their time and money fyi Ian Kathy Ed Rodney Karen u know who u r thx for nothing

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  66. WOW SPRINT YOUR REALLY ON A ROLL YOU HAVE THE WORST STAFF AND SERVICE I HAD EVER HAD. BEEN A VERIZON CUSTOMER FOR 12 YRS. WE SWITCHED BECAUSE WE WERE PROMISED A DISCOUNT FROM MY NEW JOB. WELL THAT DIDN'T HAPPEN, PLUS WE CANCLELLED SERVICE AFTER 10 DAYS THE SUPERVISOR SAID OUR BILL WAS ZERO WE OWE NOTHING JUST RETURN EVERYTHING. WE DID, THEN GOT A BILL FOR 327.00. WE WERE TOLD BY YOUR EMPLOYEE TO RETURN OUR STUFF AND WE WOULD BE CHARGED NOTHING. BUT NO ONE WILL HELP US. EVEN THOUGH FOR 10 DAY STRUGGLED GETTING SERVICE AND HAD PROBLEMS TEXTING AND DOWNLOADING WHICH WE CALL SEVERAL TIMES ABOUT BEFORE WE CANCELLED.

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  67. Worst customer service ever. I have been with you for 7years. I have never been treated so poorly as your company has.

    ReplyDelete
    Replies
    1. Help spread the word:

      http://www.suffolkconsumer.com/sprintsucks.htm

      Delete
  68. i have had the worst customer service with sprint that i have had with any other carrier, i renewed my contract with the on 5/12/12 and on 5/17/12 my phone just shut off for no reason...i called customer service and the gentleman helped me re-boot it, i took it back on 5/18/12 and they fixed it but could not tell me what happened exactly....Then i got a new phone and on 5/28/12, the newest phone shut off and when i took it back i was told that since th 14 day period had elapased there was nothing that they could do...I was and still am very much irate about the situatuion, i have been getting the run around from customer service and the supervisors..they told me to take it to a repair center and let them look at it and take notes and put them on my account so it will be documented, i told them i should not have to do that, and that is where we currently stand....All i want is out of the contract and early termination fee, and send me a final bill so i can go to someone else...

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  69. Sprint really does suck!
    I have published a page on one of my websites regarding how much they suck.
    Here is the URL: http://www.suffolkconsumer.com/sprintsucks.htm
    Copy and paste the above into your browser's address bar.
    Why not pass it around and let's all give Sprint a kick in the ass like they deserve to get!

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  70. i hate sprint. they are the worst copmany to get a cell with especially the iphone. they dont cover stolen iphones. so thats like 400+ down the drain im soo hurt. no one in customer service cares enough to give a damn about US.

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  71. I really cant stand to talk to Sprint customer service anymore they talk to you like they are better than you..After having been a customer since 08 you wold think they wold treat you alot better..I say we all should make a class action lawsuit against them for there lousy treatment of customer and the way they overprice there plans..

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  72. WOW!!!!! I see I am not alone!!! I hate sprint!!!!!!!!!!!! Well how about....I tried 2 call the corpor8 number 2 resolve this issue, & it redirected me back 2 reg. cust svc!!! To hell with the early term fee!!!! I'm bailing out!!! WE ARE NOT VALUED CUSTOMERS!!!!! Would we get better service being CRAP CUSTOMERS!!!!!????

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  73. I have to agree, Sprint SUCKS. I have been a customer for 15 years and after today told them to cancel my account. They didn't even try to keep me just kept hanging up on me. And you can't call corporate as it is an automated call. CRAPPY!!!!! You think the CEO would read this and make some outreach calls.

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  74. Add elder abuse to the list of issues with Sprint. They intimidate, and financially exploit the elderly, and then when you complain to the "customer service" (what a joke that is) they tell you to go back to the idiots that were the problem in the first place.

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  75. I am writing this comment to corporate office. I have had three lines purchased with your company last August and have had problems every since. I am experiencing dropped calls, calls where line is breaking up througout the call. I have spoke to sprint reps on numerous times and get the responce that they are working on towers and problem should be fixed soon. NOT!!! I even spoke to a rep today, three times. Two of the times the call dropped. WTH... this does not make any sense. I am paying over 200 dollars for service that does not work. I asked could I be waived the termination fee and your reps say nothing can be done. If all these people are complaining about your service, you need to do something about it. This is very bad business you are representing here. Sprint needs to be shut down and also the other companies that are with you (virgin mobile and boost because they service suck too.

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  76. Geuss I will join everyone else 5 HOURS ISNT BAD SERVICE THAT IS TORTURE
    VERIZON BLOWS SPRINT OUT OF THE GALAXY BYE BYE I WILL SMILE WHEN THEY GO UNDER

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  77. Sprint is the worst service I have ever had. I'm on the phone with the telling me they would fix my phone and send me a new one and then they turn around and tell me they can't do it because of the insurance plane, they have to be the ones to replace it. I pay for my insurance and they still wanna charge me for a new phone. On top of that i.talked to 20 different ppl and they where all jack assess. I refuse to pay my bill this mouth. I want to talk to the owner because this is all wrong. I have all of 2 phones on my plan and I have the cheapest plain and i am still paying 230 a month.

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  78. SPRINT IS THE WORSE EVER!!!!!!!!!!!! PISSED!!!!!!!!!! I SHOULD HAVE NEVER LEFT US CELLULAR. THINKING I WAS SAVING BUT I WAS ONLY LOSING. THE SERVICE IS HORRIBLE. NO ONE SEEMS TO BE ABLE TO HELP ME WITH THE LACK OF SERVICE AND CONCERN.

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  79. Ahhh... I just busted a blood vessel in my brain, this bitch just hung up on me!!!

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  80. OMG...I AM SO MAD..I HAVE NOT BEEN TREATED SO BAD FOR 2 MANGERS, PLUS 4 OTHER CUSTOMER SERVICE PEOPLE WITHIN SPRINT. I HAVE BEEN WITH SPRINT FOR OVER A DECADE....OVER A DECADE. I HAVE BEEN A LOYAL CUSTOMER...BUT NOT ANYMORE. SO SAD WHAT HAS HAPPENED TO THEM...THEY HAVE NO CUSTOMER SERVICE FOR ANYONE. I TOLD HER I WAS UNHAPPY AND I WANTED TO CHANGE CARRIERS AND THEY DID NOT CARE...A MANAGER. RUDE RUDE......I AM CHANGING....UNHAPPY, PISSED, NOT A HAPPY PERSON....I HAVE 6 LINES TO, THEY ARE GOING TO LOSE A VALUEABLE CUSTOMER. THEIR LOSS.....

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  81. In my eyes Sprint was a really good company that somewhat cared about their customers.... NOT ANYMORE....
    I had bought a brand-new phone (HTC evo 3D) and signed a 2 year agreament, after 3 months the phone started getting some problems with charging, they replaced the phone and everything was fine and dandi till 3 days after i got the new replacment phone.. it started having the same exact problem and more.. it would turn off after getting a %100 charge and the charge will not last more than 20 min. Called customer care and spoke to the team leader and i explain the problem to him and he asked me to go to sprint store, which i did, they checked the battery, the memory card and the phone and they couldn't pin-point the problem, their only answer is the battery is good but it we will order another 1 just in-case. At this point my phone is being treat as a test subject while the phone is in my possession. This makes me very unhappy, so i called customer care and spoke to the team leader again and i asked him to get a different model since i keep having the same problem with the same model, he agreed and he apologized for the inconvenience ( which was great) but when i got transferred to the warranty department, the rquest of the new phone was denied after it was approved. So i asked to speak to a higher up, the took my information and i was told someone will call you within 2 hours. 4 hours later no phone call, so i decided to call sprint corp. and i spoke to someone in customer relations, and explained the the situation to her, and guess what i was told sorry we cannot help you, you have to call HTC yourself. My respond was no thanks i prefer to get another service provider than have to go through this, her answer was " What do you mean?" i replied with:" i am terminating my 5 accounts with sprint." her respond was.. Sorry, but have a good day...

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  82. Wow no good things said about sprint.....hahahaha......this is crazy....but if only you all knew what care reps have to go through to satisfy all of these issues....they have to folliw rules and procedures just like any other job.....no im not defending the rude reps because i myself cant stand rude specialists but you all have to think care reps and anyone else you all speak to are real people......calling in and cursing them out makes you look bad cuz some of those calls are recorded...yes we get frustrated at times because of certain situations but sprint didnt make you sign the dotted line on ur contract.....you willingly signed a 2 yr contract with the company.....so any agreement you sign with anyone should be read and read thouroughly....and because of that reason anything sprint throws my way i know about it.....so all of these issues can be avoided....some i do know is a lil jacked up....but yea...educate yourself....and also....try having the care reps job....im pretty sure if you did you would change your outlook on how you speak to customer service reps....

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  83. Sprint SUX, towers never work. They are forever fixing their towers. Customer service representatives are useless and all they know how to say is sorry there is nothing I can do. Not acceptable from a manager to be clueless in his position.

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  84. PLAIN AND SIMPLE.......YOU SUCK SPRINT PEOPLE SHOULD LEAVE YOU IN DROVES

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  85. This comment has been removed by the author.

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  86. I went to Canada on 07-27-12 thru 07-29-12 and I brought the International service plain for two lines and know I am getting charge a out of the ball park amount of money for a service that I thought I was paying for. Also my other phone was missing for a day and that charge is crazy too. I thought I was a valued costumer but I guest I AM NOT. The charges are totally out of this world if someone can help me better than the person I talk to that would be great, the person I talk to her name is Kara and her ID# is ka652069. I think that the information should be clearer than it is because this is crazy that a person should have to pay some much money for a phone. It is to many other companies of here in the world that would have work with me better than this company. I am not a happy person today.

    Thank You,

    Kevin Blanger

    ReplyDelete
  87. This posting comes after trying for 4 months to get Sprint account services to issue me a $337.78 refund for a new cell phone, Internet USB connector and accessories.
    When I moved in March, I decided to renew my Sprint contract, upgrade my cell phone equipment and service plan. On March 13th, I went to the local Sprint store when I made the above transaction. Within the first two days, I was experiencing intermittent or no coverage. So I went to the Sprint coverage area map and discovered I lived in a “zero coverage” area.
    On March 15th, I contacted Sprint to cancel the account and service plan and get instructions as to returning the equipment. My early termination fees were waived as I was within the 14 day return policy. I asked if I should take the equipment back to the store where I purchased and was told “NO” and that I would be sent via email return shipping instructions with mailing label. I was also asked by customer service to fax a copy of my lease agreement to verify my living in an “out of service” area.
    I faxed my lease agreement to (404) 948-9218 and sent the equipment back via FedEx on March 29th, with delivery confirmation to Sprint’s Kentucky facility on April 5th.
    Since March 22nd, I have made (8) calls to customer service asking about my equipment refund. I have been transferred to numerous departments, all stating that I should or would be receiving it back. Just recently I was told that my returned equipment had already been reissued to someone else.
    My last conversation with account services on July 19th, I was told that I should receive my refund back either on my Visa card which would appear in 3-5 days or by check in
    7-10 days. Surprise – it didn’t happen.
    Today (July 30th) when I contacted account services, the rep hung up on me. I called back to “equipment termination” department and was told my best chance of getting an answer was to either email them or go online to the chat option.
    AFTER 4 MONTHS, WHAT DO I NEED TO DO TO GET MY REFUND?

    ReplyDelete
    Replies
    1. File a complaint with your state office of Consumer Protection immediately!

      Delete
  88. DITTO! to everything said above! After 13 years and paying my bill on time every month, its time to hang up on Sprint and its gangsta customer service agents!!

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  89. After more than three years as a customer, I just finished cancelling my Sprint account and was going to write them a letter to give some customer feedback about their poor coverage and customer service. I stumbled across this website while looking for the address of their corporate headquarters.I guess what I had to tell them has already been said here so many times that it doesn't matter any more. I feel very sorry for any corporation that can't self correct when they are getting this many complaints about poor products and service, I went back to Verizon because their coverage is the best and prices, while a little higher , are still a good value. I'm certain that Verizon has many complaints as well but I have learned that if I know my rights and fulfill my end of the contract, there will most likely be no major issues to contend during its life. Wake up Sprint, you're being bombarded with negative customer feedback and you will be experiencing a continuing loss of market share in the future. I suggest that you send out customer surveys to find out why people ike me are discontinuing their Sprint service. Then analyze the responses and damn it, do something about it.

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  90. Does anyone have the corporate number for sprint???

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  91. SPRINT SUCKS! My phone has NOT worked for 2 months. THEY CALL ME to talk to me about it. How in the hell can they CALL ME IF THE PHONE DOESNT WORK! Their customer service lines all SUCK cause they are VOICE MACHINES! After 15 years of very good service they re now in the SH*TTER!

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  92. SPRINT, THE WORST COMPANY EVER!!!! I BOUGHT A IPHONE ONLINE , THE CUSTOMER SERVICE REP TOLD ME THAT MY ACTIVATION FEE AND UPGRADE FEE WERE TO BE WAIVED AT THE TIME MY BILL COMES IN. WELL I AM NOW STOCK WITH A FEE OF $150 DOLLARS DUE TO LIES AND FALSE SALE TACTICS, THANK YOU SPRINT NOW I CAN SEE YOUR TRUE FACE.

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  93. I have had Sprint for years now and have returned/exchange my phone 5 times in the last month. Tonight I spent 2 hrs on the phone with them and was disconnected 4 times, and the last rep I spoke to in tech support said she was obligated to call me back if I was disconnected, hence I am on this website and no phone call. I have wasted more of my time in the store and on the phone. They put you on hold for 15 minutes then come back and transfer you to a supervisor, who then in turn transfers you to another dpt and then another supervisor and then DISCONECT! And i have tried it all, Ive been calm, I've been crazy, I've been almost in tears. I cant believe I left Verizon for this. I thought I was going to save money, but for the little bit that I thought I was saving I should have stayed with Verizon. I would never recommend Sprint to anyone. I have never in my life dealt with such a horrible company. it's sad and if and when you go and read all the notes on my account you will see Delete i pay 200.00 a month that im sure some other phone company would love and give me better service i really want this to be done with and a new phone and a credit on my account

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  94. I have been a Sprint customer since 2006 with 2 phones. I went in to upgrade my husbands phone and they had a buy one get one free so we decided to upgrade both our phones. It was supposed to be $99 for both but we ended up paying $149.99 upfront and then a $50 rebate, no big deal there. They assured us we had 14 days to return everything and go back to our old phones if unsatisfied. Well I signed up on 7/31/12 and was only told that I would pay $10 more for having a smartphone. again I was okay with that. Well my bill came on 8/6/12. I was charged $36 per line for activation fees for an account that was already active. Then they added the insurance premium without my permission. When I called I was told I had to dispuate in the store since we went to a service center. I called them and they told me that it was in the contract I signed (however this was an electronic signature and I have no copy of this contract). I then found out that even if I return everything within the 14 days that I would still be responsible for the activation fee's for each line because I only had 3 days to return everything to not be charged the activation fees. This was never explained to me either and the catch is I didn't know about the service activation charges until I got my bill on 8/6/12 which was after the 3 days you have to cancel so I was already screwed. I am disappointed by the service downgrade they have chosen. For the lack of coverage compared to Verizon they need to step up their customer service skills.

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  95. My wife and I both have the Galaxy S II Epic Touch. Approximately 08/02/2012 my phone updated from GB to ICS, since then, nothing but issues. I will not allow my wife's phone the update, but it keeps telling her to do it, very annoying that you can't tell the update to NEVER come back. It's either now, or later. An infinite loop. My phone since the update is Overheating, extreme battery drain, Dropped calls, limited to no 4G, Unable to use several apps, very intermittent at best, and the list goes on. I have no less than 40 (LOGGED) hours on the phone with Sprint with ZERO resolve. Contacted Samsung today, they require I send my phone in for approximately 2 weeks to possibly fix the issue. I cannot afford the down time (Company phone) It has gotten to the point where I have more time into this phone than it’s worth (3 hours today so far this morning) and no one is even offering a sensible resolve. I NEED a new phone WITHOUT ICS on it, or a phone with ICS (if there is no other option) that is made to run ICS (ICS Compatible). This is ridiculous. I paid full retail for this phone ($600) only to have a forced update cripple the ability to use my phone. This is my phone, not Sprint's, Not Samsung's. Sprint is saying it's Samsung's issue, Samsung is saying that it's Sprint's issue, and now I'm being told (by Samsung) that it’s Google's update, so it's "really their fault". I am a reasonable sensible person, and I am sure that most individuals are NOT having issues with their phone containing ICS. I'm also sure that this is not in the norm, but right now I have over 60 hours, over a 2 week period, into an issue that has not been rectified. I cannot afford to put another minute of my time into this phone! At this point it has affected my work, my personal life, and my marriage! I should be sending you a bill for my time and aggravation! I want to give this phone back for a full refund, and I will buy another phone. I have the receipt (see attached), I have had the phone less than 90 days! I do not want this phone any longer, it has ruined 2 weeks of my (and my wife's) life! Please just take it back and I will get another phone eating the difference in cost!

    cc: Kenton V. Sands Esq.

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  96. Of course....my call was routed through a call center probably in a country we can't even spell. After politely asking to be transferred to any office in the US, I was connected to someone who would not identify herself and repeatedly told me I could not speak to a supervisor regarding my password and/or username but I should "just register again with a new account" and then? she hung up on me. I've spent the last 30minutes calling about 4 tel nbrs to "Corporate Hdq's" but get routed to the same call center!. Real nice message Sprint is providing.....

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  97. I escalated my issue all the way to the top, "VP of Customer Experience" then was kicked back down a few rungs. I just got off the phone with an "Executive Analyst - of Executive Regulatory Services" Bottom line after much aggravation, She informed me that they will be replacing my phone. What a headache! Not worth it, but the squeaky wheel gets the grease. Bottom line though, we are stuck with ICS until JB (Jelly Bean) comes out. I am going to push the Exec for the S III I don't want the same issue with the S II again. The S III is better suited fo ICS than the S II.

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  98. I am so angry with sprint right now that I am about to compose a letter to the CEO. I have been a customer for over 10 years and the next time my contract is up I am leaving. Congratulations idiots, you have managed to alienate a valuable and loyal customer. In addition, I am telling everyone I know what bad customer service you get with Sprint. By BY.

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  99. biggest ,mistake of my life, i should have stayed with us cellular. word of advice sprint direct connect is junk. customer service is a 3 ring circus. not happy at all.

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  100. I am so pissed with sprint back in May I was given a wirless hot box it did not work I called support and was told that it could not be activated. To make a long story short I called corporate who had me to take the item back to best buy where I had puechased it, she spoke to the manager there to make sure that it was return back the I was advised that I owed nothing. Now every month since then I am calling because they sent my account to a collection agency This is a crock of mess

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  101. I have had sprint for 7 yrs never had an issue, then last week they shut off one of the phones for over roaming no notice no nothing then told me I had to go else where... how does that work?????? Sprint is the worst...

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  102. As I read the opinions of others, you would think Sprint would get off their ass and actually do something to turn their image around. But, when it comes to making money and screwing the Consumers, I really think their doing a great job. Money is everything! So, as they dive in to my/our pockects, I'll give them a perfect score of "10". I've only been a member for about 3 years, and very much dis-like any and all reps, super's, customer rep's...etc. My wife and I were taken to the cleaners when we continued with Sprint after our original contract was up. Boy was that a mistake. Our new contract for 2 years, new phones, upgrdes...etc, ended up costing us over $800.00 dollars. Called and asked whats going on, all they said, "Sorry, That's the way we do Business" I'm stuck now, but no more. Thinking after this is all over, I'll give up having a cell phone, not really worth it!

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  103. I have been a sprint customer since 1996, I have five phones, and a hotspot base unit for my home as a network access which replace my DSL. I agree that as a happy dedicated customer to Sprint for many years I should be treated better than a new customer, especially when Sprint is losing customers. My 2-year contract is over in September 2012 and since Sprint wants to charge me a $35.00 activation fee for each phone to upgrade. It forces me to see Verizon, ATT and Sprint as equals in service and costs. Everybody knows that acquiring a new customer is more expensive than renewing and existing customer. Sprint obviously does not see a difference between loyalty and a new customer. After more than 10 years as a proven paying customer to Sprint, I believe we should not have activation charges. New unproven customers are a higher liability until they establish a paying history. It is interesting that they are willing to lose a $250.00 per month or $6,000.00 (2-year contract) customer for a one-time $175.00 activation fee. Since there is no difference between Sprint and other companies in cost, it is time to try something new maybe the competitor will value my monthly revenue more than Sprint. Sincerely, mhernandez@sealgreen.com

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  104. Well i want to put my two cents in as well... the Returns Warehouse is JOKE and apparently the folks their are not able to open a box and look inside to see if there is a phone inside it or not....they have been there for a month and a few days and they don't seem to be able type into the computer that the phones are in the boxes. And since they are unable to do this simple task they are sending me letters threatening to send me to collections in a day or so. and i have a ton of different conversation #'s or what ever they call them...they just give you a new one no one ever cares what the last person did. Crazy.... and you know i wouldn't have left sprint i wasn't upset with them they just couldn't get the towers fixed after they stopped working. But i won't recommend them to anyone now...they are like hotel California you can never leave :-(

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  105. I'm a teenager, let's set that straight away. Now, my phone's batter went bad after about a year and I went to my local Sprint store for service. It took three hours to diagnose, then two days for my new battery to come in. Perfectly fine, except that I had to call them to see if it was in. Now, my father and mother's batteries are going bad too, we al have insurance so they decided to take it one by one. It's only been about a year, note. My dad went in, submitted his phone for diagnosis, waited the three hours. Well, apparently someone put in the wrong piece of data into the computer and marked his PHONE as damaged, not the battery. They messed up, NOTE. So when my dad asked them to get it right, they said that it wasn't their responsibility for their little blip in memory, he couldn't do anything about it anyway because he's not the account holder (yes he is), and that he would have to buy a whole new phone. So my mother calls the store and asks, politely, why they can't change in the system what's wrong with Dad's phone, and they got snippy with her, saying she couldn't change anything with our phones because she's not the account holder (she's actually not). She asked if they could run another diagnostic to fix the issue, they told her that it wasn't possible. She asked why, and they told her that it wasn't their responsibility. In the end, my mother was yelling, the representitive was yelling, and my mother got told to "fuck off."
    My father has been without a phone for two weeks and my mother can't get her phone fixed either.

    I can't call my father anymore, and my mother's phone shuts off at random even after retaining a full charge, claiming it's empty. Those rude, disgusting excuses for coustomer service representitives owe my mother and father an apology for their horrible social skills, and two batteries. Where can I get ahold of a figurehead or superior? I'm sick and tired of Sprint's crap.

    Where the hell did "Coustomer Service" go? And what phone company has it?

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  106. So I'm not alone? I signed up to Sprint through http://www.talknow.com last month. After I received my Hotspot I found that it wouldn't work where I lived. I was on the phone with tech for almost an hour when they finally said I was a mile and a half too far away from any tower to receive service.

    OK, so I immediately called Talknow.com and received an RA # and sent the Hotspot back the very next day. Ever since I have been receiving phone calls and bills from Sprint demanding I pay for a months service I NEVER even received!!! Now they sent me an email saying they were going to put me in a collection agency!!!

    I just finished writing a letter to the corporate office and explained the situation and will see what happens.

    I will tell you one thing...I will never, ever, use SPRINT FOR ANYTHING AGAIN! (first time with sprint)

    I sympathize with everyone here. Big business in this country is disgusting!

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  107. On 09/01, I was in the process of purchasing 2 Galaxy S2 phones from a unknown person. Before I purchased the phone I contacted Sprint to make sure the DEC# were clear. Sprint assured me that the DEC # clear and ready to activated. So I purchased both phones for $450.00. 09/02 I contacted Sprint to have phones activated and was told by Salesman ID # A5302467 Ashley Johnson (AJ) that one of the phone ending 1503 was flagged, lost or stolen on 08/17 and the another one ending 1899 was deactivated on 07/14. Mr Johnson apologized several times for Sprint mistake. I’ve been with your company over 10 years. I’m very disappointed with the service at this time. I have two Galaxy S2 phones with no valve to me. Must of all I’m out of $450.00. Mr. Johnson stated he would email/contact his supervisor and suggest that I send the two phones in and two other be shipped with clear DEC#s. Hope this is the case. Again I’m very disappointed and currently seeking other service provider.

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  108. I'm reading all of this and I don't even have to put my complaints down because you all have. Is there a single good review..smh how do u get in touch with corp.

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  109. 2nd attempt trying to COME BACK to Sprint. Here is the email I submitted to the vice president of consumer affairs 2 times over the past week with NO RESPONSE!!

    "My name is Ed, My wife's name is Lynne. We need your assistance,as soon possible to have an error regarding an early termination fee removed from an account which is preventing us from returning to your company while the special program is in place for getting 3 lines, phones and a $300 accessory allowance promotion which is scheduled to end today.
    We had been with your company for over 11 years prior to having to leave. We had to leave Sprint in July of 2011 due to extensive dropped calls and lack of a reliable signal to make calls from the Vierra, Florida area. I and my daughter are both disabled and desperatly relay on our phone service for any emergency medical situations. Due to the lack of signal consistancy in our area we were forced to seek a more reliable service with other companies in the area.

    I went through extensive communication with your customer service department representatives, technicians and a customer service supervisor at which point I was told that we would not be responsible for any early termination fees as the reason for ending our contract was for reasons not caused by us. When we finally decided to change to a service which had a better signal in that area I again contacted the sprint support team with the assistance of a Sprint Area sales representative that was visiting the Best Buy phone store that evening. Sprint was notified of the change at which time the numbers were released for porting by the new carrier. One number, my daughters, was unable to be released for reason your technical staff was not able to resolve. At that point my daughter (line 3) decided to accept a new number from the new carrier.

    For the past 2 days we have been trying to return to your company with the diligent help from our local Sprint store located in the Buckland Hills Mall located in Manchester, Connecticut. The store manager, Anthony and store sales rep Louis spent numerous hours on the phone and through emails trying to resolve this issue through some kind of compromise or solution to make this transfer possible. Store phone number is 860-327-0137. This team has been incredibly accommodating and very professional. I wish this were the training store for the Representative we have dealt with otherwise.
    When my name and social security number were run we were told that I was only allowed 2 lines due to my credit score and we desperatly need 3 lines.. We had to present our last 3 months of payment history from our present service provider which we did. Many hours later an email was received by the store representative just saying "NO" from a corporate lever support person.

    We now live back in Connecticut and very much want to return to your company again. A simple response is not asking too much. Making us wonder why we are trying so hard to come back and why we have referred dozens of people to Sprint. I handle phone support for a global investments firm and provide our company with my recommendation as to whom we should use as a service each year. Just throwing it out there!

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  110. My name is Edward, My wife's name is Lynne. We need your assistance,as soon possible to have an error regarding an early termination fee removed from an account which is preventing us from returning to your company while the special program is in place for getting 3 lines, phones and a $300 accessory allowance promotion which is scheduled to end today.
    We had been with your company for over 11 years prior to having to leave.

    We had to leave Sprint in July of 2011 due to extensive dropped calls and lack of a reliable signal to make calls from the Vierra, Florida area. I and my daughter are both disabled and desperatly relay on our phone service for any emergency medical situations. Due to the lack of signal consistancy in our area we were forced to seek a more reliable service with other companies in the area.

    I went through extensive communication with your customer service department representatives, technicians and a customer service supervisor at which point I was told that we would not be responsible for any early termination fees as the reason for ending our contract was for reasons not caused by us. When we finally decided to change to a service which had a better signal in that area I again contacted the sprint support team with the assistance of a Sprint Area sales representative that was visiting the Best Buy phone store that evening. Sprint was notified of the change at which time the numbers were released for porting by the new carrier. One number, my daughters, was unable to be released for reason your technical staff was not able to resolve. At that point my daughter (line 3) decided to accept a new number from the new carrier.

    For the past 2 days we have been trying to return to your company with the diligent help from our local Sprint store located in the Buckland Hills Mall located in Manchester, Connecticut. The store manager, Anthony and store sales rep Louis spent numerous hours on the phone and through emails trying to resolve this issue through some compromise or solution to make this transfer possible. Store phone number is 860-327-0137. The entire team of associates at this location have been very professional and accommodating. This store should be used as a training center for all those we have dealt with during this situation.

    When my name and social security number were run we were told that I was only allowed 2 lines due to my credit score and we desperatly need 3 lines.. We had to present our last 3 months of payment history from our present service provider which we did. Many hours later an email was received by the store representative just saying "NO" from a corporate lever support person.

    We now live back in Connecticut and very much want to return to your company again.

    A simple response is not asking too much. Making us wonder why we are trying so hard to come back and why we have referred dozens of people to Sprint. I am the network administrator and also handle phone support for a global investments firm and provide our company with my recommendation as to whom we should use as a service each year. Just throwing it out there!

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  111. What is this garbage? "Your comment will be visible after approval." after trying to post our letter to corporate regarding a problem we are having.

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  112. Pissed Off In Seaford NYSeptember 8, 2012 at 6:10 PM

    Who are the committee of morons that came up with the new return enevlope for billing. I know you guys are trying to save money but I think my seven year old grand son could have come upo with a better idea.If you want to save money let the executives cut back on there perks.

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  113. To: Corporate Headquarters Customer Satisfaction
    From: Cynthia Stein
    Account #: 168750249

    I have recently decided to switch my cell phone service to Verison after being with Sprint for 8 + years. Before making this decision I called Sprint to investigate when our contract was up so I could begin my search. I was told August 1, 2012. I was told this date twice. Once over the phone and the second time when I visited your store in Ft Worth Texas. I was treated rudely by a sales person in the store and decided to accept the Verison offer. I was contacted by a Sprint employee to see what your could do to earn my business back and I explained the problems I had had and thanked them for their efforts. TODAY, I received a bill for The $116.46 for early disconnect. I called Sprint Customer Service and spoke with Ms Thomas and a Mr. Robert Sharp. I explained that we had been told our date for a new contract was August 1st and that is when we began our search. Mr. Sharp said, "If a customer asked me when their contract was up I would assume that they mean when can they get a new phone. Those are two different dates. You terminated your contract a little less than two months early and owe an additional $116.46 for that". We are senior citizens on a fixed income and Sprint has deceived us and now are punishing us for leaving them by charging us. This treatment substanciates our reason for leaving in the first place. Mr. Sharp said he is not responsible for his employee's statements if they are wrong. Please Help us reverse these erronious charges.

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  114. Trying to get some at Sprint to care about your problems is a waste of time. Everyone there just passes the buck to some one else. I have been told 11 times that someone will call me back reguarding my issues and still no one has ever called me back. Do you self a favor and just pay the cancelation fee. Yes you are going to be out some money but at the end of the day you will not have to deal with the incompotance of this company anymore. F&#c Sprint!!!

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  115. This company is nothing but a ripoff. I should have stayed with boost. At least I was only paying $50 a month and was to tied to a contract to be treated like dirt. However, my husband wanted to keep up with the jones. I've only had my phone for a couple of weeks the samsung epic II have major issues. Took the phone to a corporate store in Lansing Il only to be be told they would have to keep my phone over nite. It was 6p.m. and they close at 8. I didnt understand that not at all. Call customer service after I explained my screen is freezing and I cant end a call I have to hang up with my blue tooth I was told they couldn't help me and I would have to take my phone to a store location. Really my husband pays too much money for this crappy service to be given the run around. Its time for us as consumers to stand up and let sprint know that they can feel the recession pinch as well and a consumer can. I'm gonna cut my phone off and go back to boost. I didnt have any of these issues for $50 a month.

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  116. Sprint has really gone downhill and they should be investigated by the FTC. I am writing the request documents to the FTC to suggest Sprint be investigated for unfair consumer practices as well as fraud.

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  117. I wIll not ever want to go back to sprint I've been with Sprint for over 10 years. I recently upgraded my phones to the phones of the 4 phones on my account. I was told before upgrading my phones that they would waive the activation fees of 38 dollars each. When I call them back to make sure that the activation fees were waved they said quote unquote we have no record of such then when I argued with them about it they decided that they didn't give a shit I tried going up to a higher up manager he informed me that there is no such note on the account. On top of that they decided they were going to charge an extra 10 dollars for the new phones which me and my wife got because their premium data their cell towers are 3 G in Michigan there's no difference in data from the smartphone that I previously had and she had to the new smartphones we have in fact after talking to a representative the majority of United States for Sprint only has 3 G. When I continue to argue with them and then started to insult him because he was pissing me off and threaten to leave company instead of trying to keep me around as a customer he immediately transfer me to the billing department or whatever the hell it is to cancel my phone. sprint is a company full of liars and thieves. SPRINT ARE LIARS AND THIEF!!!!!

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  118. I have had the worst network experience in the last 6 months. Constantly calling and speaking with a customer service rep that can't do anything to help except reset your phone. Recently there has been a tower down in our area and we have not been able to use our phones. Sprint insists that it did not affect data service, only talk service. Not true, since I could not send or receive a text or email within a mile of my own home (which by the way, I had to request an Airave so I could use my phone at home). Today I called to speak with a customer service rep and he could not pull up any information because his system was down. Wow! I called the corporate office and was directed to voice mail. Not happy and ready to move on to another carrier.

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  119. I have had the worst network experience in the last 6 months. Constantly calling and speaking with a customer service rep that can't do anything to help except reset your phone. Recently there has been a tower down in our area and we have not been able to use our phones. Sprint insists that it did not affect data service, only talk service. Not true, since I could not send or receive a text or email within a mile of my own home (which by the way, I had to request an Airave so I could use my phone at home). Today I called to speak with a customer service rep and he could not pull up any information because his system was down. Wow! I called the corporate office and was directed to voice mail. Not happy and ready to move on to another carrier.

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  120. FRAUD!!!!!! I have experienced the same bad service and to top it off, Sprint is not honoring the prices on my WRITTEN contract. I am now filing a complain with the attorney general.

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  121. i have been a sprint customer for over 3 years and i never had a single problem until this year and all h**l broke lose phones are not working rite and i am trying to use my full upgrade and the want me to pay $200 up front with the upgrade i have always added that to my bill and now they magically cant do it any more and im for the most part stuck with them its my work phone i use hot spot and massive amounts of data no other company can give me that and to top all this off every time i call customer service they send me to another country can i please have some damn american customer support out sourcing is whats destroying our great country.

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  122. I hate sprint!!! Sprint sucks hard!!! Do not sign a contract with them !!! You will regret it!

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  123. You people sit and complain about your phone and service but yet you been with them for 10 years and let me tell you why because your credit sucks and you cant get nothing else. If you so unhappy change companies and stop bitching and complaining.

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    1. Maybe you should stop being so judgmental and such a jerk. Maybe they are trying to give this company a chance to honor their service agreements. As we all know, it is extremely difficult to get out of service agreements with Sprint. Maybe that is why they have been with them for 10 years you stupid jerk.

      Delete
    2. Sprint has a 2 year contract just like any other phone company that you could terminate your account and just because im giving my opinion and i do read terms and conditions does not make me a jerk or stupid like you.

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  124. I have been having issues with Sprint since April. I called to upgrade my account to a shared data plan and add an extra phone. They have been charging me for TWO plans instead up just updating my account. I have been trying ever since April to get this issue corrected. Sprint customer service is the absolute worst.
    Now they are saying that they are going to disconnect my service and telling me that I OWE THEM $410 dollars - needless to say Verizon will be getting my business.
    Word of warning - DO NOT DO BUSINESS WITH SPRINT - THEY WILL RIP YOU OFF AT EVERY TURN. They will not correct their errors, take responsibility for their mistakes, and they will make YOU pay for all the things that they do wrong.

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  125. I have been having issues with Sprint since April. I called to upgrade my account to a shared data plan and add an extra phone. They have been charging me for TWO plans instead up just updating my account. I have been trying ever since April to get this issue corrected. Sprint customer service is the absolute worst.
    Now they are saying that they are going to disconnect my service and telling me that I OWE THEM $410 dollars - needless to say Verizon will be getting my business.
    Word of warning - DO NOT DO BUSINESS WITH SPRINT - THEY WILL RIP YOU OFF AT EVERY TURN. They will not correct their errors, take responsibility for their mistakes, and they will make YOU pay for all the things that they do wrong.

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  126. I bought a Sierra Wireless Overdrive Pro 3G/4G mobile hotspot from Sprint on 7/30/12. The store is located in the same city where I live and work. They sold me a hotspot and the sales person didn't tell me that there was no 4G service in our area. I cannot even use the hotspot for Facebook! Of course I can not use is for work when I am in client meetings out of my office. I've lost business because of this hotspot. I've been a Sprint customer since 2009 and in general I've had good service, but this product in particular is REALLY BAD. The worst thing is that they have sales representatives selling you products that you can not even use! And of course if you want to get out of the contract you have to pay a penalty, so you have to keep a product, keep paying it every month but you can't use it! So you are completely screwed!

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  127. I have been waiting seven months to receive some customer service for a network problem that sprint has. I think we should all have our individual stories gathered and published.

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  128. PLEASE READ I CAN TRY TO HELP AND KEEP IN MIND I SAID TRY PLEASE READ THROUGH ALL THE WAY...i am not an employee just a customer that likes to research .So i personally have received great customer service but that's about it. There data totally sucks in every way so bad i use about 5-10 mb's a month out of my "unlimited" lol. Then again it does vary on location but it seems like there only a few spots in so.cal i get decent service and im in so.cal a heavily populated place and all you ever read is changes are in the works Ive only been with them for almost 2yrs and i really am trying to give them a chance but i don't know how long that's gonna last and my contract is almost up. So for you that want out or better service there's a couple ways one if your constantly roaming they will let you out or they'll send you an airvana FREE of charge which i have two of them so don't let them tell you they cant. Please keep in mind none of those two options usually goes down easily. Another thing you can do if you own a higher end droid doesn't have to be top of the line and your into to rooting your android (like jail break for iPhone) you can flash different prl's (preferred roaming location) sprint has a deal with Verizon to roam on there towers but the thing is the stock prl's in our phones are very limited so we flash different ones, from corporate ones to modified ones to keep you on Verizon towers constantly but bare in mind there are a lot of different ones and speeds well vary sometimes for the worse but you can always revert back to stock. If you can manage to do any of these things i explained its a win win you'll either get better service or you will be let out of your contract free of charge. If you need any help finding these sources please feel to email me at speralta1981@gmail.com and if this helped in anyway please email me some feed back its nice to know i helped

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  129. Anyone know how to find the corporate office number.

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  130. Well Hopefully sprint reads this because I have been a sprint customer for years and I have had good results with everything. As of today I have decided not to renew when my contract is up. My issue? I just got the new Samsung Galaxy S 3 and I really liked the phone for the week and a half that I have had it until it decided to turn off and not turn on. The day I purchased the phone I dropped it and cracked the screen but it worked fine and it wasnt too bad so I decided to live with it My fault. Well a little over a week and it quit working all together. I take it to sprit service center and they tell me I have a serious software issue on my new phone but because the screen is cracked they can not help me without going through the insurance. So My New phone is junk. It's not my fault and sprint will not cover their junk because I have a cracked screen. Even with my insurance I have to pay 150 - 200 dollars for a phone I have had a little over a week. If this is how customers are treated when a new phone doesnt work. SPRINT DOES NOT WANT MY BUSINESS.

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    1. Patrick I feel for you. I had the exact same phone and the exact same problem. I have talked to the more than unprofessional company representatives. Its like they are buying their commonsense out of the dollar store. I had taken my phone to the store and called tech support and the day I was going to take my phone back to the store I dropped it and cracked the screen and they had the nerve to tell me that they wish I not cracked my screen then they could have replaced my phone. Do these idiots think I intentionally dropped it. I don't care if Samsung has a strict policy..We have been customers for 8 years, the amount of money we have spent on our bill and half of it probably are not legit charges, but send me a new phone, eat the cost and throw the phone away. They suck and its the bottem line. And I REFUSE TO CONTINUE TO DO BUSINESS WITH THEM

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  131. THIS IS THE WORST COMPANY EVER. OMG, I CANNOT BELIEVE, I HAVE BEEN A SPRINT CUSTOMER FOR OVER 10 YEARS, AND THE CUSTOMER SERVICE IS ABSOLUTLEY AWEFULL. THEY DO NOT CARE ABOUT THERE LONG TIME CUSTOMERS. AS LONG AS THEY GET THE MONEY THAT IS ALL THEY ARE WORRIED ABOUT. THIS IS THE WORST COMPANY EVER. I HAVE ALSO FILED A COMPLAINT WITH THE BBB, AND AM PLANNING ON POSTING ON YELP AND EVERYWHERE ELSE THAT I CAN PUT IT OUT THERE THAT THEY DO NOT GIVE 2 RATS YOU KNOW WHAT ABOUT THERE CUSTOMERS. HAVE HAD THE SAME DEVICE FOR THE LAST 2 YEARS AND AM ON THE 3RD REPLACEMENT DO TO A DEFECT IN THIS DEVICE MODEL. SPRINT REFUSES TO PUT ME WITH ANOTHER PHONE, THEY JUST KEEP REPLACING THE SAME DEVICE AND EVERYTIME THEY DO I LOOSE ALL MY CONTACTS BECAUSE OF THE PROBLEM DUE TO THE MOTHERBOARD IN THE PHONE. CURRENT SPRINT CUSTOMER MOVING TO VERIZON!!!

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  132. Anyone but Sprint! I have been customer for 10+ years. Last May when Sprint started some Tower work, I began dropping calls along the same stretch of road, about 20 miles. Now Sprint is done with work and I still drop calls. And Sprint tells me, they can't do anything about it. And they want me to pay for cancellation fees. $300-350 bucks! 8 different upper management people, plus two high up execs, and not one of them called me back when they promised me they would. Sprint will be out of business, soon, very soon.

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  133. They are the worst!!! No other company has the rate plans!! I hate them

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  134. I have had SPRINT for over 15 years - the only service that I ever ever had! I can't believe the way my wife and I have been treated by customer service - by Numerous customer services representatives. it is really hard to believe that SPrint would allow this to happen! I guess it is like everone says "SPRINT does not care"!!! Really to bad. I really liked the service prior to this.

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  135. brandy sullivan is the operations manager at sprint. her direct phone number a lie she hange sp on you. as you complain to others about her rude treatment you can hear her in the background laughing. tomorrow i will be listing the real phone number of all of their copr officers from the ceo down. there are also 9 different class action suits against sprint. i will also be listing all related information so you can join in. if we fight together we can wil together

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  136. I just went in to get a new battery for my internet. And got talked into upgrading my box. Well i notice the two yeaar contract and told her i did not want a two year contract. She checked and changed it to a 1 year contract i even made her show me the computer screen and saw a 1 yr contract on it. so i never even looked at it as i signed it. got paperwork and found a 2 yr contract so i started asking of course that came after the 14 days. seems no one can help me i have talked to like 8 people and am tired of it. they will drop my contract and have me send my box back but i am out the hundred bucks i paid at the store or the box and i will not get my rebate check which she said would be 1 hundred dollars and that she vollenteered to send in for me and then i was told they never do that...what a srewed up bunch of people..not sure what i am going to do but i do know when this is all over i will not be a customer anymore i dont need internet that bad...i am going to better buisness bureau. my health cannot take this. but i am going back to that store and i will face that girl and if she is going to lie she is going to look me in the face and lie....i hate this company and will never give them any good reports. i will tell everyone they are liers, cheat, theives, and rip offs....

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  137. It is very unfortunate that so many people don't have anything good to say about this company. I am now joining you all in your plight. I have spoken to about ten representatives about the issues that I am having with my phone. Then one day for the third time that I decided to take my phone in to get fixed I dropped it and the screen broke. Now it is so convenient for everybody to tell me that they could have helped me had I not dropped my phone. But excuse me where were you before I dropped it? Customer service absoutely sucks. But thats okay I am not the the fool who is going to continue to give you my hard earned money to keep providing me with bottem of the barrell service. And when I told them that I was switching because I was not satisfied, the rep had the nerve to tell me that it was a personal problem on whether or not I wanted to switch companies???? Are you fn kidding me? Its not personal its business. And its a shame that the corporate website would have all of these complaints on here and not send a quick line to say we are sorry for your trouble.

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    1. You go figure stupid. You can't.

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  138. I have to say I agree with all of you and to add to that not only do they have the worst customer service, as an employee if you complain about the service and about having a problem with your phone they will give you a formal reprimand stating that you are defacing the company and any other complaints in the nature could result in termination and cancellation of your account.

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    1. I guess they must feel they are the only wireless company around. Don't these reps realize that if they lose enough customers Sprint will go down and they will be without a job? I guess they don't realize that our money that pays for their monthly service is the one paying for their miserable salary.

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  139. Here I was thinking I was the only one with problems with Sprint. I upgraded and renewed my contract. Now I have no signal where I'm going to live. I told them that it was not working before the 14 days grace period was over. The guy reset the phone and said it would work. I went on vacation the next day, couldn't use the phone while on vacation and didn't notice until I was back that the phone was still not getting any valuable signal at my location. I talked to them again and now they are saying that the grace period is over and I have to pay $350 cancellation fee. I hung up and called again. Now I was told by Heather that with prove of where I will live and mailing them my phone, they will wave the cancellation fee, but they will not reimburse me for my phone. If I am to send them the phone and not get credit for it, that would be like still paying a cancellation fee. They are going to keep my money and resell that phone and make more money. Not only is all this not fair, just like many here have said, their customer service sucks.

    It is not my fault if I called before the 14 day grace period and the butt head made me believe that reseting the phone would fix the problem when he knew Sprint does not cover my new location. I think they do that crap as to buy time making the 14 days pass by, because they know the person will be stuck with the cancellation fee.

    I called again, because I will need a phone for the weekend at my location. I told the girl, Simone, my situation and she said to fax the prove of residence again and when she gets it in about another 24 hours, she will contact me and told me again I have to mail them my phone. I told her that I know for a fact that they resell the phones and her answer was, "Whatever!"

    These people want to keep a company and want to get paid, but how can it be possible to keep customers with such service and stealing money from people the way they do? We deserve respect and money does NOT grow on trees.



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  140. Does anyone out there know a good attorney to start a class action suit? Count me in. I do not receive phone calls and they tell me that my contract says there may be some service interruptions. FOR SIX MONTHS NOW! REALLY? They refuse to cancel my contract so I can go with another company that will provide me service.

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  141. SPRINT SUCK!!!! THEY NEED TO BE PUT OUT OF BUSINESS!!! DO NOT USE SPRINT!! THEY DO NOT HELP NOR STAND BEHIND ANY OF THEIR PRODUCTS THEY SELL!!!!!

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  142. ILL JOIN IN ON A CLASS ACTION SUIT

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  143. I have been a customer since 2010 and have been treated so badly and lied to a number of times that I know called customer service is a waste of time. I have asked for a third line and was lied to about getting that third line we needed an air rave and that thing never did work.

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  144. i was a previous customer of sprint and let me say i have never received such horrid customer service in my life! i ask them for one thing and they try to do another ! i was so happy to leave but now that i have to deal with them again its a constant reminder that their CS sucks in ALL ! areas , i do not recommend anyone to become a sprint customer. EVER !

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  145. Yes. I would be more than happy to jump in on a class action lawsuit. My husband and I were Nextel customers first (since I can't remember when.... sometime in the 90's)
    and then it switched over to Sprint. The last couple of years we have had the WORST service ever. We were getting our texts 8 hours later...... 16 hrs. later...........as much as nearly 24 hours later. Calls were dropped, and we no longer had service at our house. That is the one reason why we always stayed with Sprint. We could make and receive phone calls anytime. Well, it all started to change about 2 years ago. We were having problems and we called and called and spent numerous hours on the phone with them. We had to take our batteries out, put them back in and all that. Then they would say "you are good to go" and nope, we weren't. They would tell us that we needed to bring our phones in. We'd take them in. They would have them maybe for an hour or two. THEN they would tell us we were good to go. We weren't. Finally they said we needed new phones. We got the new phones. Nope. Then they said we needed an "air rave". We got that. Nope. One day I spoke with a gal that really got my goat. I said "our phones do not work! We have done everything you have told us but they still do not work." THEN she tells us that the "towers are down in our area" and she doesn't know when they will work again. She told me, as others did, that we could cancel our service at anytime with NO CANCELLATION fees because we did not have service at our house. We still tried to deal with the phones but finally I went into an AT&T store. The guy told me I could take a phone for 10 days and there would be absolutely no charge if I returned the phone in that times. He also said his service would be higher priced but it would work. I took the phone home and it did work. After approx 2 weeks we took our other 2 phones in as well and switched to AT&T. No problem since. EXCEPT SPRINT IS STILL TRYING TO BILL ME OVER A THOUSAND DOLLARS FOR DISCONTINUING SERVICE. I TOLD THEM THAT THEIR REPS TOLD ME THAT AS LONG AS I DID NOT HAVE SERVICE AT MY HOUSE THEY WOULD NOT CHARGE ME. I GOT ANOTHER BILL. CALLED THEM AGAIN. THEY APOLOGIZED AND SAID THAT I NEEDED TO SEND IN PROOF OF MY ADDRESS. I DID. OK. OVER NOW. GUESS WHAT? NOW I HAVE YET ANOTHER BILL WITH LATE CHARGES. WTF? I DON'T KNOW WHO TO SPEAK WITH ANYMORE OVER THERE. THEY ALL SAY SOMETHING DIFFERENT. COME ON, SPRINT!
    WHAT IS GOING ON?

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  146. October 28th 2012
    OMG reading all these reviews makes me feel upset yet relieved. I knew I couldn’t be the only person with customer service issues, but now I see getting Sprint to resolve money issues will be like winning a lottery. I have been dealing with an early termination fee on a device I was mislead on (land line type of a phone) and I cancelled it as instructed by a Sales Manager at a Sprint Store just to be hit with an early termination fee which was never explained to me. I have been around the world it seems like talking to different customer service all in different states all telling me the same thing that they will make sure this is credited. They will go one step further and follow up themselves to ensure it was done. NOT!... When I follow up to find out that once again nothing has been done other then “note taking” on the customer service part. They will read and see all my calls that have been made with the same request, with the same promises with the same results… NOTHING Here is the part that worries me. Reading all the posting I guess there is plenty to worry about! I guess the bottom line is I am not going to get my issue resolve. Sprint doesn’t care about providing customer service to their customers. The only way this is going to end, is to refuse to pay the over charge, cancel your contract and don’t pay the early termination charge. Let them take you to collection and hopefully you can get in front of a Judge with all your note taking evidence , with dates, times, name and ID of the customer service that you speak to (get their city locations as I’ve been told they won’t give out last names or a direct phone back to them) Present your case to the Judge, and have them demand Sprint to remove not only the over-charge, but have them pay you back for time loss, stress and removing any negative credit from your credit report resulting from the ongoing issues.

    Okay so I can dream can’t I!

    **and to the person that feels only 149 people posted unhappy remarks compare to millions with Sprint. I am sure there are alot of us that are beyond upset and displeased with the service of Sprint, just posting is not going to resolve their issue so why bother. It more of a therapy to get it off your chest.

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  147. I cannot believe the pitiful customer service and decision to schedule an upgrade during a hurricane leaving customers with NO service. This is unacceptable and will not be tolerated.

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  148. Here you go everyone, Contact their executive team to make sure they hear our voices!
    Corporate Phone Number: 1-703-433-4000
    Executive Team

    Bio Thumbnail

    Dan Hesse
    Chief Executive Officer, Sprint Nextel Corporation
    Recent Speeches
    Bio Thumbnail

    Joseph J. Euteneuer
    Chief Financial Officer
    Bio Thumbnail

    Paget L. Alves
    Chief Sales Officer
    Bio Thumbnail

    Matt Carter
    President, Sprint Global Wholesale & Emerging Solutions
    Bio Thumbnail

    Keith Cowan
    President, Strategy and Corporate Initiatives
    Bio Thumbnail

    Steve Elfman
    President, Network Operations and Wholesale
    Bio Thumbnail

    Bob Johnson
    Chief Service and Information Technology Officer
    Bio Thumbnail

    Bill Malloy
    Chief Marketing Officer
    Bio Thumbnail

    Sandra J. Price
    Senior Vice President, Human Resources
    Bio Thumbnail

    Bill White
    Senior Vice President, Corporate Communications and Corporate Social Responsibility
    Bio Thumbnail

    Charles Wunsch
    General Counsel, Senior Vice President and Corporate Secretary

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