Sprint Corporate Office Headquarters HQ

491 comments
Sprint Corporate Office Headquarters HQ
Sprint Corp
Adress:
6200 Sprint Parkway
Overland Park, KS 66251
Corporate Phone Number: 1-703-433-4000
Corporate Fax Number: n/a
Corporate Email: [email protected]
Stock Symbol: S

Sprint Nextel is famous for communication services. Sprint's products include wireless voice and data, broadband internet, video, and data, and long distance phone service. Sprint is one of the premier wireless providers for smart phones in the US. Sprint Nextel's main competitors are Verizon, and T-Mobile and AT&T.

Sprint's toll-free customer service number is 1-800-777-4681 for wireless services. For Long Distance customer service the number is 1-800-877-4646 and for Sprint Broadband Internet the number is 1-888-996-001. The company does encourage users to use their technical support system and help forums on their website.




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491 comments:

  1. I have the worst experience with Sprint bought my phone about 4 months ago and been having issues I've called customer service but it seems like I go through every person even supervisors and i still don't get any service...

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    1. I have the exact SAME issue! STILL, no one will do anything and the supervisor is JUST as rude as the representatives. I have not one good thing to say about the Sprint company. The sales store representatives are rude, the call center customer service employees are rude, the supervisors are rude and EVEN the managers are rude. Honestly the WORST company I have EVER been involved with! I was told by an account specialist that they would wave the early termination fee since I was unsatisfied and when I addressed that to a supervisor so I could cancel she went off on me! "THAT'S NOT HOW WE DO THINGS, READ YOUR CONTRACT!" my response was obviously your company doesn't do a lot of things! The sad part about this is it's only January 20 and I signed my contract October 28. Only 3 months and I have had to call them at least 2 times since I have walked out of the store! NOT satisfied at all and have NOTHING good to say about sprint. Their towers are always down, their devices don't work well, and the customer service is horrible! Better Business burrow will be hearing from me!

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    2. I have a SIX page transcript of the most appalling service you can imagine dealing with Virgin Mobile, a Sprint owned company. I'm thinking of having it published.

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    3. I had the same issue. They changed their 30 day customer satisfaction policy to 14 days. I returned my device to the store after 18 days. I received a refund for my device, and a smile and thanks. Then I received the $200 (plus taxes and fees) early termination fee bill! I had been a Sprint customer for over 10 years. The service had gotten better, but it seems to have gone downhill. The service representative stated they value their customers, but they wouldn't take a single step to satisfy me, even a little letter stating sorry for the confusion on the change in our policy.

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    4. OMG. I thought I was the only one until I saw these posts. As a long term Sprint customer, but no longer, I found their customer service center staff often rude and closed minded. They need training. I am still dealing with an issue, which they have turned a blind eye toward. Too bad they can't figure this out and don't seem to car.

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    5. I am also having an issue and even got hung up on cause it seems the rep was having a bad day and couldn't handle the stress. What really sucks is there is nothing we can do except contact the commission in your state and lodge a formal complaint. If you are in California, the phone# is 1-800-649-7570. Goodluck everyone. I feel for ya.

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    6. Sprint is by far the absolute worse company i have ever had phone service with. I have never had such a bad experience with any other carrier. i have been a loyal customer, paid all my bills on time and intern all they are trying to do is steal my hard earned money. I work 2 jobs and 16 hour days just to pay my rent, bills and send myself to school and in tern all they are trying to do is take unearned money out of my pocket.

      Their customer service placed the wrong notes in their system that resulted in me getting charged incorrectly for international calls. I was charged $1.96 PER MINUTE for calls that should have only been billed at $0.49 cents, under their international plan which was added in december. The plan was removed from my account with no notice resulting in me getting billed over $490 for calls that should have only cost me $120.

      I spent the entire friday placing more than 20 calls and spending hours trying to get an answer as to why the plan was removed. after being transferred a couple dozen times and hung up on a few times as well, I was finally told that their was no indication as to why it was removed, then i got transferred to someone else who told me that the rep that placed the notes set for it to expire on January 31st. When i disputed that, they told me that the only way to resolve this would be to listen to the voice recording of the conversation, after i requested for them to listen to the voice recording to verify what was actually said, I was placed on a 25 minute hold after which the rep came back and told me that the recording has expired so their is nothing they can do because of the notes.

      I am absolutely soured by this horrid experience, to think that i would be cheated out of my heard earned money after being a customer of theirs for coming on 2 years now. I have definitely rethought resigning with them. I will be cancelling both of my lines, me and my wife's, as soon as this is over and i will never have anything good to say about them. Having to pay for someone elses mistake is not a good experiences.

      They just stole half of my tuition. THE ABSOLUTE WORST COMPANY

      Fellow Sprint victims, like my page so we can warn others about this nasty company and their shady policies



      http://www.facebook.com/pages/Sprint-is-the-Worst-BE-AWARE-OF-THEIR-SHADY-POLICIES/390239507653080?ref=tn_tnmn

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    7. Darrell ChildressMarch 27, 2012 at 4:56 PM

      All potential Sprint customers need to pay attention. Their coverage map was incorrect. so, they waived the early termination fee and had me send back 2 iPhones that i purchased from Sprint for over 300.00. They now have my money and my phones and will do nothing about it. Faith Beaton, their care rep specialist, is a liar. Worst company you could do business with.

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    8. I have had Sprint for a year now and have returned/exchange my phone 6 times. Tonight I spent 2 hrs on the phone with them and was disconnected 4 times, and the last rep I spoke to in tech support said she was obligated to call me back if I was disconnected, hence I am on this website and no phone call. I have wasted more of my time in the store and on the phone. They put you on hold for 15 minutes then come back and transfer you to a supervisor, who then in turn transfers you to another dpt and then another supervisor and then DISCONECT! And i have tried it all, Ive been calm, I've been crazy, I've been almost in tears. I cant believe I left Verizon for this. I thought I was going to save money, but for the little bit that I thought I was saving I should have stayed with Verizon. I would never recommend Sprint to anyone. I have never in my life dealt with such a horrible company. Sad part is probably the only people that will read this post is other customers complaining, no one in corporate.

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    9. I have also had several problems with sprint. They lie to you everytime you call. I have never had this much trouble with anyone before. I have had to call every month since november 2011 about charges to my account that are NOT valid. I have disputed them only to get part of the money back. I was told I would have service at my home with sprint.I do NOT have service at my home with sprint. I cant receive or make texts or calls. They phone the HTC EVO has broke 3 times in the last two months on me and I have had to pay 100 dollars to replace it. Now the screen is messed up again and they tell me the 10 bucks i pay for insurance each month will not cover the phone because I have already had to replace it twice. This company is horrible and rude and I would NEVER EVER suggest them to anyone. I would warn them to stay far far away from them

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    10. i had lousy service for 3 months on 4 phones. Dropped calls, no texting available and if it did go thru, you would receive 24 hours later. Still no compensation. Towers won't be working for another 2 months supposedly, but I should pay my full bill?

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    11. I empathize with everyone here! I also work for sprint and it's hard because I have so many limits as to what i can do according to the policies we have. I mean I can't control towers in God knows where. They say this dept handles that then I transfer there and they can't do anything either. Then you get a call about a survey of your experience. Little do people know that affects our pay. Low surveys equals lower pay. Now I'm trying to pay my bills and I don't have enough because so and so wasn't happy and I can't do anything about it.

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    12. As long term customer who has not had an issue for over 8 years I now understand what everyone is saying here. It seems like you have to go corporate to get any big customer issues resolved which is impossible.

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    13. I have the same issues. No text, or recieve text late, dropped calls, internet slower then dial up, When you talk to customer service they tell you to take it to a store, when you go to the store they look at you like you have a third eye. So I contacted the corporate office. Hopefully this will get stuff resolved, I know verizon is looking mighty good right now.

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    14. SAME WITH ME I HATE SPRINT METRO PCS HAVE BETTER SERVICE SPRINT IS A RIP OFF

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    15. they play with your head they have been trained to lie to keep there job.

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    16. I've been with Sprint for 12 very long years. A complete nightmare. The only reason I have not changed is b/c I don't want to lose my phone number and I'm lazy. It usually takes weeks to even get: an upgrade, a working phone, a mistake free bill, a somewhat intelligent cust. service rep., a straight answer, a dropped call credit, etc. The stores are terrible as well, the last time I went to a Sprint store the sales person was staring at the tall, blond greeter the entire time I was trying to speak to the guy. This happened at another Sprint Store where the sales women was trying to file her nails the whole time. Honestly, it;s true. THE WORST COMPANY IN THE UNIVERSE.
      Kelly

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    17. June 8, 2012

      Ive read everyone's account and they are "all right on"; the service is a f...ing nightmare. If you think you're having a bad day, try to include Sprint and you're fit to jump off a bridge!

      I don't believe they really care about service, dont' really give a damn about taking care of their customers and frankly seem to enjoy messing up the customers head. So with that in mind, your welcome to visit a service center and experience it for yourself.

      Long term idiot customer of 9 years; total monies paid - well over $5,000; multiple lousy replacement phones; probably well over 80 hrs wasted trying to get a phone that lasted over 1 years time....80 wasted house, does not include phone time which I won't admit to in order to live with my tenacious stupidity!!

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    18. You people are the worst. Complaining on the internet. You all suck!!!!!!!!!!!!

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    19. I agree with you worst service ever I got Better service with crock and it's only half the price they sent me an air wave that doesn't work and expect me to wait an0ter 5 days for another one and they expect me ton pay my bill even tho I don't get service at my house I had there service for less than a month and they want me to pay $350 and at first they told md it was the phone and had me drive 60 miles to an apple store and nothing is wrong with my phone

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    20. Sprint sucks, and they dont have any clue in the customer service department. They don't ever follow through on promises, and I have had so many issues with my phone service,with never any problem solving ontheir end and all they do is screw me around. They have poor class, and even worse business morals. I am glad to be done with them

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    21. I just want to let you know that you all have the worst customer service EVER!!! My husband and I have been a customer for 10 years. We both just re-newed our contracts and I am seriously considering just paying the early termination fees and leaving your company. EVERYTIME I contact your customer service reps by phone I get information from one person and then it then changes when I speak to someone else. Its like no one over there knows what the other is doing and quite frankly I am really annoyed by the level of knowledge that your reps have. I just got off the phone with Derek a supervisor in customer service not only was he rude but was talking to me like I was an idiot. I recently purchased a new phone along with accessories was told when I purchased the phone I could pay for it then and would not get charged on my bill. I paid the $112.96 on 6/21 along with a payment of $368 I now get my bill and am being charged again $112.96. When I call to inquire I am told that I wasn't paying for the equipment but was paying towards the balance of my bill. I feel like I was just told anything in order to make the sale of my new phone and re new my contract. I don't appreciate being mis lead in order to complete my purchase. Your folks need to be trained to give the same story across the board. I also feel jipped because I was charged a $36 activation fee when I have been a customer for so long. Why am I being charged an activation fee that should be for new customers only? When my husband upgraded his phone he was not charged an activation fee? Its like you all pick and choose what fees are going to be paid by who. I don't trust you all and I have been left with a very dissatisfied feeling of your company overall and I have no problem voicing my concerns to friends, family and all my social media avenues. If you don't want to keep loosing customers I recommend you all train your specialist to actually know their products and company policies.

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    22. Hello, I have had the exact thing happen to me, I was told the an early canellation fee would be waived by a supposedly supervisor, and not knowing at the time that there was an early cancellation fee for the wireless air card, because I was NOT supplied with a contract nor was I supplied with any disclosures,I have spoken to about 5 diffrent reps and each one tells me something different, I have been a long time customer for over 10 years, and soon as my contract is up in October I will be switching to another carrier, and att and verizon both are looking to be good possibilities right now .

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    23. I have been a customer with Sprint for over 11yrs. In this time I have had numerous issues with their customer service and handling of problems. I once took my phone to a Sprint store to be serviced and waited 4 hours for the return of my phone. When I questioned about the length of time, I was told customers were being taken according to their arrival. When I notice people leaving who came in after me I demanded to speak with a manager. It was then that I learned my phone was misplaced and the tech who serviced my phone could not be reached. Instead of communicating with me, they just let me wait! I've also had problems with my bill on several occasions, was told by a rep not to pay the bill until they could resolve the issue and had my service disconnected. Once was when my daughter was out of state having surgery and my phone was the only way I had to communicate with her. But most recently...I have charges on my bill that I have been asking to be remove for a year now. I only have copies of my bills from nov through now with charges totalling $273.06, but was told by the rep that I was being charged as far back as August 2011. Which I'm sure brings that total to at the least $300. I have called every month and have been told to pay the bill and my account would be credited and the charges removed on the next month's bill, never happened. Every month the same. I've talked with custmer service, the fianance dept, reps and supervisors. Yesterday after speaking to a rep for 15 mins, I was put on hold and left holding for 25 mins in which I just hung up. I called back and was on the phone with a rep for 2 hours. Who in the end said her supervisor said they could only credit me for $200. of the approxiate $300. that I paid to Sprint for the charges I shouldn't have been billed for. Then went on to say what I've been told every month...just pay your bill and we will credit your bill next month and revove the charges. I laughed and said no, you are going to do one better. You will credit this bill and I will pay the difference of my bill minus those charges! She said she would have to get the approval of her supervisor and will call me on monday. Now my payment will be late and I will be on the phone next month to have that charge removed as well...just hope my service isn't disconnected during this wait! As soon as my contract is up, I am out. I will never refer anyone to Sprint...NEVER!

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    24. Say What? you have been having problems for 11 years and you are still there?

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    25. I see 148 complaints out of 50 million customers that sounds great to me. Go read ATT's list of complaints.
      Couple of things to remember Sprint does not make the phones. Coverage is based upon where you live.
      Being an ass to the people on the phone is not the way to get something done. You get more with honey than with bitter attitude.
      Yes you can go somewhere else but you will pay more!
      What brand of phone are you having problems with?
      Think of the phone not the service.
      Remember wireless is not flawless service.
      No I am not an employee, and I have been a customer since December 1996 and I have had over 20 phones. Some are better than others for receiving signals. Check that out before you buy. [email protected]

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    26. Perhaps only 149 of us have taken the time to share our unacceptable encounters with Sprint. And to be fair, Sprint is not the only phone company who does not provide customer service. Does that mean, however, that we should accept this lack of service? Sprint's answer to every issue is "it was in your contract when you signed up" (20 years ago!) or "it's in the fine print on your bill." My current challenge with them is an automated text message from Sprint that told me I had 3GSM coverage in Japan and how to set it up on my phone. Since I travel internationally often and had never received a text regarding 3GSM coverage before, I assumed it was just a service Sprint provided only in Japan. The text did NOT say there was an additional cost. And I didn't find out until my bill reflected $199.70 in international roaming charges. I relied on the information Sprint sent by text to me -- and they will not take responsibility. I will do my best to continue to pursue this with their corporate headquarters.

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    27. Can we all say Class Action Lawsuit?

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    28. I have too. i have a family of 5 and my husbands phone answers itself, we dont know how many minutis we have wasted.

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    29. Class action sounds good - tell me where to sign up - bunch of incompetent people who work there - don't return calls - don't fix issues - every time I speak with them it costs me money because they tell me the wrong thing to do

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    30. Hello every one yes i have a boost and sprint owns them was a good service till sprint took them over now have had mybe 20 days a mouth where i have service the towers are down all the time and when you call all you here is it will be up in two days but thats a joke good luck need to get a new sservice but check if sprint owns it first

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  2. I returned an Iphone and I have not been able to resolve this issue. They keep sending me bills for services when I returned within the 10 days that I could review the phone and service.
    Since Oct. 25 to this date, the charges are for a prorated service for 10 days, and for the applecare which Apple did not receive. I now have been on the phone the 4th person, a supervisor to resovle my issue.

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  3. Sandra Valentine [email protected]December 15, 2011 at 6:08 PM

    I called Sprint Monday to see about new service . After I gave them all my personal information, I was told I was approved for up to three lines. I told the sales person I only wanted two lines and wanted to keep our phone numbers. The sales person wanted me to purchase a Brio and a Evo Shift. I told him I wanted to go to a sprint store and look at the phones first and do some research before I purchase these phones. He said he was in the last 45 minutes of his shift and that he could not get incoming calls due to all the calls for the holidays but he would call me back. He never called so I called back and told the sales lady that I called earlier and the sales person I talked to did not call me back like he said he would, but I know what phones I want to order. She took my information, I set a pin and security question and placed my order. When the phones arrived I received 4 phones. First of all I was only approved for three and I ONLY ordered 2. I examine the phones and notice that the two extra phones were the ones that the person who never called me back wanted me to purchase and the other two were the phone I actually ordered. I call customer service wand everyone including the supervisor were RUDE. They wanted me to verify my pin and security questions. No problem, but when I gave them the info I set up they told me it was incorrect. They had a different security question that i had picked as well. Apparently the one that never called me back took it upon himself to order the phones anyway and selected a pin and security question to push the order through. So I can't give them the info he put it because i never told him in the first place. We did not get that far. He was not given permission to place my order at all. They told me I had to go to Sprint store because I don't know my pin or security answer. Oh I know my pin that I set up, but not the one the guy pushed thru. I asked them to review the call and they will see that i did not give him any info at all. I gave info to a lady and I know what pin and question I choose. They refused to review the call. I want someone to tell me how it's okay for the guy to just order something without my permission. I went to the Sprint store to return the phones that did not belong to me and fix this security issue. I was there for an hour because they could not port the number on the 2nd phone because I was not supposed to get four phones because the system approved me for three. I only wanted two anyway. When they scanned the two phones I didn't order it gave then an error and now I have to wait 24-48 for them to send a ticket and fix issue. If the salesperson would not have ordered the phones without my permission then I would be able to acticvate the other phone. So here I am, a new customer that ordered two phones and I can't activate both of them because someone at Sprint did something they had no business doing. The first phone is already ported, but for the second phone I have to wait. Is this how New customer are treated. I feel so violated right now and no one will do anything about what this salesperson did. I want answers. I want something to be done. Now I am checking into seeing how to go back to Tmobile because Sprint did me so wrong. Can someone please address this?

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    1. My bill has increased over the last year, and I have not made one change to it. Nobody can give me answers on why, either.

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    2. I just want you to know that I am a 10 year customer (not sure why, really) and I get the same crappy service. I'd quit as soon as you could.

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    3. They removed an international calling plan i placed on my account a month after i told them to place it on their for 3 months. They are telling me that the recording of the conversation has expired so their is nothing that they can do. saying i have to pay for it even though it was not my fault

      I absolutely loathe them

      Like "Sprint is the worst" on Facebook. I wish there was a hate button

      http://www.facebook.com/pages/Sprint-is-the-Worst-BE-AWARE-OF-THEIR-SHADY-POLICIES/390239507653080?ref=tn_tnmn

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  4. I called in to customer service for a new account I recently set up. I was trying to add a line for my son as a Christmas persent. I notice my bill was higher than quoted. I spoke with the customer service rep and she was one of the rudest customer service reps ever. Coming from T-Mobile, this is a huge difference. Regardless to what your issue is T-Mobile treats you with empathy, respect and most of all like a valued customer. I spoke with Chanel, to complain about the rep and told her not only did I not want to add another line, I would rather cancel my new line. She said she would look in to it and could close the line @ a cost of $350 because although she was rude or I misintrepeted her response, I might get a difference experience. It was almost comical so I thanked her and she felt empowered. I asked her for the corp line #, she said she didn't have it, I then asked her for her last name and she said no. This was quite an experience. It wasnt until now that I realized, I made a big mistake. I will let everyone including my company know about my experience. Hopefully I can get out of this contract soon!!!

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  5. I purchased a new phone at one of the sprint stores and within 2 months it stopped working. I have no choice but to use Nextel. Instead of sending me a new phone, they keep sending me refurbished phones and charging me all these fees after I am told by several people that there will be no charge. They just don't seem to care about anything, their customer service reps are rude, you are constantly charged fees when they tell you there won't be any charges and can never get anything resolved, on top of that they keep sending used phones after you pay alot of money for a BRAND NEW phone.

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    1. Same problem here. Evo Shift 4G started having "no service" issues 13 days after I renewed my contract. Because I reported after 14 days, I too would have to settle for a refurbished phone and be charged $35.00. Still trying to have issue resolved.

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  6. I have never had such horrible customer service I can't wait for my contract to expire so i can change companys.I went to the sprint store in silver springs MD on fenton st and the girl that worked at the counter erased all my contacts and my phone is still broken and all they can say is i am sorry that happened i can't get my numbers and i don't have a phone and customer service is telling me my phone is on back order so now i have a broken phone and no contacts. and sprint could care less I don't know how they are still in business.i called every number under the sun and still i dont have a phone if any one knows of a good lawer please post I am certain this is illegal.they are so quick to take your money but when their is a problem you can never get help.This company should be number one on the worst customer service list ever

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  7. Sprint is the wrost service I've ever had and also boost that's from sprint I made my 50 dollar payment for the month and the next day I didn't have service it sad I never had an account with them and I did for 5 months now and I never got the money back from that, plus they are telling me lies saying that I will get a new phone when I was talking to them and then when I went to the store thy said they couldn't give me a new phone they have been telling me lie after lie

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  8. I called Sprint customer service in Sept/11 to see about getting an upgrade to a new phone as the one I have is horrible. It freezes and I can't take 1/2 the calls that come in. A lot of my text dont come in or go out, and the battery dies to quickly. I was told because I added my work discount my contract was extended and made me not eligible for an upgrade until Feb/12. Today I go online to look at new phones for next month and see I am now not eligible for an upgrade until 7/12 because they changed their policies. I spoke with one rep who did not understand what I was telling her and was told I was being transfered to a supervisor. The "supervisor" was not a supervisor but another RUDE rep who said "I understand you're not understanding why you can't have an upgrade until 7/12 what is your question?" Really that is how you talk to people? I explained the situation again and she transfered me to another person who picked up the line but all I could hear was laughing and talking. I waited for 7 minutes listening to these reps not taking calls then was hung up on. So I called back and spoke with another rep. She was nice but immediately transfered me to another RUDE!!! rep who explained that she sees I was told I could upgrade in Feb/12 but they changed their policies so I now have to wait until 7/12. I asked why if it shows I was told Feb they are not upholding their word? She said because they changed policy so whatever I was told is no longer valid. Should a company not uphold what they are telling their customers? Her response was well we have been sending notices in the bills for almost 9 months about this, you should have known. OK But I called 3 months ago and was still told Feb so that should still be upheld. Her solution was that I could buy a new phone at full price. UUMMM...NO!!!!!!! I told her that I will be shopping for a new service provider tomorrow due to their lack of customer service and rude additudes unless this is corrected. She was not concerned at all by loosing a customer. Her only response was "Well if you want to leave us that is on you." I asked for her name in the begining of the call and she gave me it. Then before I did hang up on her I asked for it again to make sure I got it correct and she gave me a different name.
    I pay my bill month after month on a phone I can hardly use to be treated like crap by customer service reps who couldn't give proper service if their jobs depended on it. Which apperantly it doesn't count on proper service or pride in their company brand! If I would have spoke to a customer this way where I work I would have been fired that same day. I will most definately be changing service providers tomorrow!!

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    1. I went through the same experience recently. I ordered a phone-a second line for my nephew in another state. I was suppose to get the confirmation number so I could keep track of it. I never got a number but when I inquired about the order I was told it went through and wait about two weeks to get the phone. I waited three and never received the phone. I had to call...wait an hour for them to find it and was told the phone was sent back. I asked them to resend the phone and couldn't do it. They did not have the same phone so I had to cancel. The phone was a Xmas present and my nephew did not want a different phone. So.. I called to cancel had to wait nearly a month to get the refund back for the phone (by the way this is a four hundred dollar phone-not cheap). I had to call back at least three times. Finally I got the refund and called them again since they had activated the phone and charged me for usage on a phone that was never used! When I had called them previously they hadn't mentioned that. So I had to pay a bill that was three times the amount I normally paid. I called them and they promised to refund the money on the next bill. I would not be charged for anything new. The next bill was four times the amount with no refund that they promised! They charged me a cancellation fee. I called back right away, was on the phone for an hour and they were taking the extra charges off in 7 days. Ten days later I had to call again spent another hour on the phone to explain, got the name of the lady who helped and promised to take off the money in three days. Four days later and nothing. I had to call again and finally...after like four hours on the phone I got tje refund! Totally ridiculous!

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    2. This is how u r treated every time u call sprint with a problem. They put u on hold for hours and hang up on u multiple times. Luckily I have been a customer for more then ten years and haven't had a problem until recently. Look up my previous blog and u will see! My entire family has sprint but after this last experience I don't know how much longer we will be!

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    3. I thought I was getting the shaft from Sprint, after reading these comments Sprint should be ashamed of themselves. Sprint service sucks, too ticked off to go into all the details but everything Ive read on this site sounds too familiar from the reps and supervisors

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  9. Sprint is ABSOULTELY the worst ever!!!! I purchased a phone on 12-23-11 and the phone stoped working on 1-4-12. I called the call center they directed me to the store stating that they will give me a replacement phone, but when I got to the store they acted like I was speaking a forien language! They stated that iif i wanted them to look at the phone there will be a 35.00 fee( mind you the phone is not even 10 days old) they kept trying to sn mr back to the call center to handle my issue instead of handling it themselves the manager by the name of Yahira at ceaderbook plaza in wnycote PA was the ABSOULTE worst I caught laughing at my problem with her co work stating that she wasn't doing anything to help me unless I pay that 35.00 fee! I confronted her and she stated that I yelled at her an she couldn't any longer (mind you she wasn't helping me any way she was try to pass me back to the call center) she also stated that if I didn't leave the store that she was going to call the cops! And I still was left ther pe with a newly purchased broke ass phone! And that's what sprint calls customer service! What a joke! My contract is up in October and iam am getting the hell out of sprint!

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    1. You were only quoted $35?? The guy in the Rexburg, Idaho store told me he could only look at it for a fee of $100, but even then Sprint wouldn't believe him and still wouldn't do anything for me unless I went to a repair center - which is an hour away. It doesn't matter where the service is coming from, it's still all crap. Good luck with your canceling. I hope mine goes easy in April.

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  10. I'm contacting you in regards to an incident that occurred on 01/08/12 at approximately 5:15PM at your office 18821 Biscayne blvd Ste #250 Aventura Fl 33180. My husband Juan Portillo and I went into the store looking to get an upgrade. The person that was initially helping us was Quetna Joseph when Quentna informed my husband that the upgrade expired on December 31 Juan was highly upset. Juan did escalate his voice and Quentna in response advised him she will do nothing to help us. Juan requested to speak with the Manager Quentna proceeded to turn around and tap Yvon on the shoulder who stated "you will have to wait". When Quentna turned back around to face Juan and myself she said well you can go sit and wait for him I quickly advised her that we will not be moving. Quentna then proceeded to state "you guys need help" at this point my husband asked loudly for the supervisor to come over he refused. Yvon asked the customer he was helping " do you want them to skip you". Yvon then came over and was looking at the computer as I was explaining the whole situation he then stated I know my employees and I know she wouldn't have said anything like that. Quetna then admitted to Yvon that she did say those very words "you guys need help" BUT tried to manipulate the meaning she was trying to express. At this point I advised Yvon that I would like the store managers information and both of their names he proceeded to get two business cards and in the process stated "I don't think the customer is always right" I was blown away that anyone in a customer service atmosphere would say anything of this sorts. Quentna and another employee were laughing at this point. I responded to Yvon if you feel so strong on your views that a customer is not always right then you should have no problem with me recording this. Yvon then proceeded to yell and state that he will not provide any managers information and ripped up the business cards and threw them on the desk and he then yelled to leave the store and walked away.

    We are highly upset and can't believe that Sprint as a corporation would have these views "the customer isn't always right". I have never been been in an environment such as I was today in your store. The actions of your employees were unforgivable and belligerent. I have never felt so harassed in my life. I would like the cameras reviewed of this incident immediately. The action of these two employees is unforgivable and should be addressed immediately

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