CVS Corporate Office Headquarters

CVS Drug Store's Headquarters and Corporate offices are located in the USA. Their address and phone number is listed below:

CVS Corporate Office Headquarters HQ in the USA:
One CVS Drive
Woonsocket, RI 02895
Corporate Phone Number: 1-401-765-1500
Corporate Fax Number: 1-401-762-2137
Corporate Email: info@cvscaremark.com
Corporate Stock Symbol: CVS
Customer Service Number: 1-800-746-7287



CVS is a famous for their drugstores. CVS stores offers pharmacy products, health and wellness products, groceries, candy and general merchandise. CVS is one of the of the largest drugstore chains in the US.

Cvs Store's Customer Service Phone Number is 1-800-746-7287 . The company does encourage users to use their technical support system and help forums on their website.

CVS Corporate

172 comments:

  1. I have been using CVS in SEvierville TN for three years, and today.. I went to get a prescription which costs 80.00 after insurance was applied. And, I had a gift card to pay for the amount and the pharmacist was very rude and his name is Claude. He said I had to get verification from the store manager before using the gift card. I am switching from CVS to Walgreens or Walmart. Yall are the meanest, rudest company I have ever seen. You do not help the people you just rob the people. Fleece the people. You are the Worst pharmacy in the world with your corporate GREED!!!!!! OCCUPY CVS!!!!!!

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    1. Well you might want to look at other pharmacy's all together, Walgreen have some of the same issues as CVS that is why I switched from Walgreen's,CVS employs younger adults that do not understand the value of working,therefore customer service,filling prescriptions and overall their ability to handle insurance concerns out weigh the structure of the days business, on my way out of the store yesterday I had to address my concerns with a manager unfortunately the manager agreed and stated that if it were a employee in the store she could fix the problem.And due her designated area the pharmacy was out for her correction.although I feel in a big company like that all managers should be able to address customers concerns on the managers merit and ability to address as such. I do understand your concern and hope CVS reads this.

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    2. Pharmacy CVS on 510 Middle Neck Road, Great Neck, N.Y. 11023 is the worst pharmacy to go to. They have given me the wrong presciption twice in a row. That could have led me to the hospital and die if I haven't noticed. I am extremely upset with their service. Their lack of professionalism is known in the community. They are DANGEROUS to go to!

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    3. I totally agree with you...Not only are they not professional, they do not have a sense of responsiitlity to their neighbors...On 11/5/12 at the store in Coral Lanes strip mall on Richmond Ave., SI I purchase $57.73 worth of stuff for the victims of Sandy for my Church...I asked for a discount, the manager said no CVS doesn't do that...She could have used her employee discount, but she didn't....On the other hand, Waldgreen's did...

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    4. I have also had problems in my Ironton, ohio local cvs. i had dropped off prescriptions for my two boys who are adhd. when picking them up they told me they had some for one child but not the other. i couldnt understand where the other childs prescription went. when i got home i started looking and they filled them all in my younger childs name. had i not noticed this and just gave them to him like the bottle said, what may have happened could have been real bad, sickness or even fatal. when asking about this the pharmacist acted like it was no big deal and when i complained about another issue to her she basically told me my doctor was stupid for writing me a medicine i have been on for 5 years and under three doctors care. so that is three stupid doctors and the smartest pharmacist in the world. its so weird bc i have had great experiences in ashland ky, and in cincinnatti oh every time i been to them. why is ironton so uncaring?

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    5. Reply to Margaritte Hinson and everyone above: I couldn't agree with you more on the employees incompetence at CVS Stores, but the MANAGERS takes the cake! As far as WALGREEN & CVS having the same issues with their pharmacies and employees??? It's because... here's a SHOCKER!!! THEY ARE ONE AND THE SAME COMPANY!!! Well...at one point in time. Has anyone ever wondered ... WHY THERE'S A CVS ACROSS FROM EVERY WALGREEN??? FYI: IT'S A BATTLE FOR YOUR MONEY!!! What happens when TWO people don't get along? Especially when it comes to MONEY? Your well being and customer satisfaction is NOT IMPORTANT here! What's important to CVS..... is your wallet and taking WALGREEN down. That's. why these people lack the ability of providing satisfactory customer service, because that's the least of their concerns. I suggest WalMart or any other pharmacy for future refills and prescriptions. At least, you'll be dealing with professionals and. NOT some imcompetent snot nose kid fresh off the McDonalds burger line with no respect for your time and money. They also lack the ability to understand that without customers repeat business, they wouldn't have jobs and. paychecks.

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    6. I am a Pharmacy Technician in MASS and I work at CVS, and it is not that we don't care to help - we absolutely do. But people have to understand we are humans, we make mistakes, and there is only so much verbal abuse we can take! I am not doing you a favor, I am doing my job, which doesn't pay well AT ALL. For all the shit we put up with daily, I do not get paid any where near what I should be getting paid. For those who threaten to go to other pharmacies - we honestly don't care. Your one RX a month is not going to put CVS out of business. If you are a rude customer, we would rather you transfer! There is an article online called "Is it bad service or are you a bad customer?" Those customers that come in looking for a fight should read this. For those complaining about mistakes in your RX, you are right - that should never happen because there are a lot of verification processes to go through, which at some point, atleast one person should have caught the mistake. However, remember, we are not robots - we are people who unfortunately make mistakes. Its not just CVS - issues are going to arise at any Pharmacy.

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    7. In respond to Anonymous I can said yes are human but NO take a own responsability with peoples, in my case are CVS here in Cleveland OH, I was in Walgreen and after some who working in a pharmacy was steal medication, in that case was Moephine and a Manager was to rude, now better was call a Cop and doing a report, but I move.For a last two years all was OK, but in my house we are two peoples with a Pharmacy, and with her was mistake a medication, she are diabetis and use insulin,mistake can kill her, next time I know i will call a COP and report, now in my case some peoples became to rude with my, in part have a problem get a Doctor over a telephone for refill, but is not my fault, now I don't drive and use a electric scooter mobility, in a winter are to hard go to a pharmacy, last time I was call and order over a computer, I doing every month, but today was told me I don't have a order in a computer, and sorry again is not my fault and less toerate be a rude and take me for idiot, I am not young, I am 65 and disable, plus I know all medication I take and what is for each, but I have two for pain and arthritis, I can wait a few day, my pain are to severe. I thing better for CVS is warming one time and second time fire direct from job, I assure that worker never be will make some mistake.All worker get a salarie from a customer who paid.

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    8. Hey talk about CVS managers! I just called my local CVS in Pearl River, NY with a question for the pharmacy. When the pharmacist I spoke to did not give me a satisfactory answer, I asked for a manager. The pharmacist put me on hold and then got back on the phone to say that the manager did not want to speak to me, When I insisted that I speak to a manager, a person named Justin M. got on the phone and identified himself as the pharmacy manager. I asked Justin if what the pharmacist said to me was true - namely that he (Justin) didn't want to speak to me. Justin then told me that he didn't say that. In other words, the pharmacist lied to me! Why does CVS hire people like this?

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    9. My experience with CVS is totally opposite of what you all (Ya'll) are saying. My CVS pharmacist goes the extra mile to ensure I get the correct medications based on my personal needs. They even stopped carrying a certain manufacturer's pain medication but the "other" manufacturer's product doesn't work for me, so MY CVS pharmacist special orders the meds that do work. Generic meds are supposed to be the same, but they aren't. MY CVS pharmacist even goes as far as refilling certain meds on the same day so I get a better deal through my insurance carrier.
      It has been my experience that it is easier to complain than it is to praise, and I am praising my pharmacist! For that matter, My CVS store!
      I consider myself the most expensive customer in the world. If I don't get proper treatment, I say nothing, pay my bill, and leave- for good. All the marketing dollars in the world will never get me to darken their doorstep again- which is why I'm the "most expensive customer".
      Ya'll need to quit yer bitchin' and git to gitten. If the manager didn't want to speak to you, or the pharmacist didn't help you properly, or the young employee didn't step fast enough for you, consider this: Maybe its because you were bein' a DICKHEAD!!

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    10. I guarantee you, you will be so much more angry when you visit a Walgreens pharmacy. I promise you. I will never step foot into any of them again. If you thought cvs was rude, your in for a rude awakening... just so you are aware. Only trying to help... pick any other than Walgreens.

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    11. As a long time pharmacy user, just yesterday ran into the absolute most sincere, helpful pharmacists I have ever dealt with. He is in Richmond Hill, Ga. and I hope somebody actually reads this and relays this info. Carl went above and beyond to help me get out of a tough situation med wise. Again, Carl Collins is the man.

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    12. I too have had a totally unsatisfactory event in a cvs in sun city az.
      when I tried to pick up a medication given to me that very day by my doctor along with another medication, the second medication was there but I was told the doctor had not sent the first one. When I check with the doctor, they confirmed they had sent it. So when I went in trying to determine where this mix-up originated the person who deals with all these matters, and who had originally denied getting the order fromn the doctor lied and told me that I had refills for the medication, and could not give me the one I asked for because it had not been received. This person is a moron and should not be dispensing meds or dealing with the public. Of course all she had to say is you have refills. problem solved. but she was not smart enough (and I mean it) to do that. shame on CVS for hiring such people, especially when dealing with life and death issues.

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  2. I had made the terrible mistake of enrolling in the CVS automatic prescription refill program. Because I work at night and with the many prescriptions they provide, I can count on a “good morning” wake up call at 9:21 am every few days. After repeated requests to be taken off the program, the pharmacist tells me, “ the telephone calls are to remind me, to call for a refill. “ Clearly, I must change my telephone number or my pharmacy. The Hamburg New York store is a good place to stay away from! How rude and ignorant can you people possible be?

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    1. They can remove you from auto-refill and you donot have to receive the phone calls they can enter your # in an other box so incase of a problem like out of stock medications or need to call your MD etc

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  3. I worked at CVS and can agree. They DO NOT know what customer service is!
    They don't treat their employees much better.

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    1. maybe you need to go elsewhere,sadly this is the world in which we live.

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    2. In response to the employee above... You are one of the few good apples employed by CVS and understood the value of customer service. Unfortunately, the majority doesn't have an inkling...just like CVS...they are unprofessional with no standards and incompetent. The managers need to go back to grade school and learn math. Because
      anyone who should be a manager, must have the ability to balance the daily deposit slip. I mean how can you NOT figure out where the missing money is...and expect your employees to know?
      You're the MANAGER of the store! YOU SHOULD BE THE ONE HELD ACCOUNTABLE FOR THE MISSING MONEY!!! You are the one who makes the bank and so how can you NOT KNOW WHEN THERE'S MONEY MISSING DAILY? It's IDIOTIC!!!

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  4. N do many of their Somalian/Sudanese employees speak understandable English.....

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  5. I was sick dying with 104 fever. Went to get my prescription from the CVS on Alameda, Burbank CA. The girl first look at my paper work that I had gotten from the Urgent care about 40 min prior and says " this is not the right prescription paper work. You have to go back to the hospital and try to get it from their pharmacy". Now I barley was able to stand on my feet because of the fever and muscle pain that I was having. I asked her to contact the pharmacy in the hospital, she said that it was not her job to do so. Finally, going back and forth with her in my sick situation for about 20 min her manager comes up to me very rudely and says " I'm sorry that your sick but you have to go back to your hospital to get another form of prescription paper work in order for us to help you". He did not want to do his job and call the pharmacy in the hospital to transfer over the prescription. Instead, he argued with me and told me i need help so i should go to the hospital. There are people out there that desperately need a job that they can actually help people and provide excellent customer service. People like that should get fired for LIFE!! Right after that I went across the street to Walgreen's pharmacy, right away they called the hospital and transferred over my prescription to them. I got my prescriptions less then 15 min. I had never experience something like that my whole life. I would never ever again go to cvs for ANYTHING!

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    1. I understand how frustrating that would be to have to go back to the hospital. I have a friend who owns a pharmacy. The right paperwork needs to be given by the hospital or they have to send you back to get it. I'm sure it also would have been possible for them to call it in. Anyhow, my friend had a situation where the date was missing from a prescription that he filled and it was found during a medicaid annual visit. This resulted in fullscale internal audit and was fined about $10,000 for every discrepancy.

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    2. Jerry, your the corporate dumbass they are talking about. The ones that don't care personally and wouldn't make a phone call to get the damn script. No one asked the employee at CVS to break any 10,000 dollar rules, they just wanted their script. Your a joke

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    3. I was excited to have a minute clinic believing that it may be easier on people that don't have insurance, but unfortunately it is just as expensive as a walk in clinic. How sad is that? At least publix gives back to the community by giving some antibiotics to people for free. I think the cost of drugs and seeing any doctor is outrageous, somebody needs to set a decent price on the visit to the nurse, and maybe give a small discount on the meds if we buy them from CVS. Cannot a huge corporation do something a little more special than the others for mankind? I spent 90.00 dollars for a walkin clinic. It was 79 or 80 with you . A doctor is a few dollars more. A nurse should be a lot less. Hire a medical assistant and perhaps you can charge less. It's just sad all the way across the board.

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    4. I would have called Corporate. It is easy to find if you can google it or look it up on your phone. And I would have gotten the names of the employees involved and reported it to Board of Pharmacy in the state you live in. That was/is totally unnecessaary for anyone that is trying to get medication and sick as you were and having to go through that BS. That is also a liability on the CVS's part.

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  6. I have a problem with CVS. I have had an issue for a week and I have spoken to my store manager and I have sent and E-mail to the corporate office for some help to my iusse, and I have not received any response back. I'm very disappointed in CVS.

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    1. I have the same situation, it's been about 3 weeks since contacting CVS online about the poor service and overall dirty store conditions. We shop at RiteAid now.

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  7. We have been having many problems with the CVS on Louetta in Spring Tx.for several years now, since the long time pharmacist who was personalble,got to know customers, explained and talked to you, helped with over the counter questions...and CARED left!I have been told by someone who worked there that when Dale left,and the new phamacists were so lax, that customers that also loved Dale, left in droves!!! Now management appears to be non existent,and now have been told the manager is retiring, so everything is slack and unprofessional. They hire teenagers to work in the pharmacy,they come and go. They are not friendly or knowlegeable/helpful. The one female pharmacist, Jackie, does her job well, but pays no attention to the delays and lack of customer care by the teenagers.She appears to be very overworked. Yesterday was the last straw. I went to fill a pain perscription directly from the dentist office. I told the young girl "pharmacist" ? in the pharmacy that I was in pain from a dental procedure and IF there was a wait for filling the percription I would take it somewhere else.She told me it would be filled right away. I noticed a young man sit next to me and then go chat with her. After 15 minutes I asked a young teenager at the pharmacy checkout if it would be much longer...she "didn't think so", but didn't check... Then I saw the young man go back of the pharmacy counter and he was laughing and joking with the young girl "pharmacist"?I I waited a few more minutes and when I saw the "pharmacist"? I told her I was really in pain and was the perscription ready?! She told me that her printer was down and the young man was working on it. Obviously she had to know that for quite a while since he had been sitting next to me before going back there. She said she had no idea how long it would take to fix it!!! I was in tears and told her to give me my perscription and I would take it to another pharmacy. It was just so uncalled for and she could have cared less!!!! No apology...Nothing!!!! And needless to say ..... how unprofessional the whole scene was and is at that store!
    I called corporate CVS today and complained...I hope someone will contact me. From other emails...it doesn't look promising.

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  8. I was forced into using CVS because my local pharmacy was taken over by them. We had no advance warning of this change because CVS issued a gag order on the pharmacy or they would have cancelled the buyout. My mother who is 92 years old suffers from Alzheimer's disease. With the "wonderful" new laws she found herself with a gap in her coverage. When I dropped off her prescriptions I was told the cost would be $1400.00 for a 3 months supply because she had no coverage. I asked why even the generic brands were so expensive I was told they usually are when they first offer generic alterantives. Well since I've been getting the generic for a year now I wasn't really sure what she was talking about. I then went online to discover that one of the drugs was available (without coverage) from COSTCO (and many other pharmacies) for approximately $110.00 a YEAR. CVS wanted $234.99 a MONTH for the same generic drug. When I brought this to the attention of my local CVS (New City, NY) I was told "then it's a no brainer." Its rather obvious that CVS doesn't care about anything or anyone. Terrible corporation.

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  9. I am so sorry about the terrible service people have obviously gotten from CVS, but I am writing about a positive experience...but non-drug related (which should mean something).

    I have some lingering short term memory problems from a brain surgery operation, and it's difficult to remember things that happen just a few minutes ago. I had been at the Flagler Beach, FL store making photos and forgot the CD I had made. I went back to the store two days later and asked if it was still around, it was! I was surprised Kathleen found it because it was just "floating" around the countertop. I was very pleased as I had taken a photo that was unusual and wanted more copies. Kathleen was wonderful! She helped me through the process at several points, patiently explaining what was needed. I can't say enough good things about her. Such a nice lady and valuable employee!

    I hope someone reads this and rewards her for her work on behalf of CVS. She is very deserving of a raise, an award, SOMETHING!!! to recognize her hard work and caring attitude. It seems to to me, considering the other reviews, that CVS could use the good publicity

    Bunka65

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  10. My spouse has worked for CVS for years both as an assistant and now as a store manager
    And I will have to be 100% Honest with This company ... There has been many benefits to her employment with CVS. It was good at the start (few years back) But now it's the worst thing to happen to us. For the past Three years, I almost NEVER see my spouse!! Working 65 hours a week with there almost always having some store visits LP visit Next to no true in store help. All for what a 45 hour base work week salary pay check!! This job is killing this wonderful hard working person. There seems to be no end in site. I have see a time where the way to get ANY time off is to work 7am to 10pm shifts. Or like a years plus ago be hospitalized!! I know for a fact it's this job and it's physical/emotional stress that will lead to death or disability or unemployment.

    Being a store manager, grants my spouse the ability to NEVER have time to LIVE THE LIFE. That CVS campaigns about. They DON'T Care!! About the employees!! There truly is no end, since the hours are so long and looking for another place of employment is next to near impossible. Asleep is all I know or my love these days. Stop this madness to gain your own greed! Give back to the ones that make CVS. What it is!!! This problem is across the board!! So help me lord if I lose my partner because of your cor~Pooor~ation! I will find myself on a mission to take away everything you and the higher up have!!!!

    I hope for the meaning of being human someone takes the time to read this and stand up and really do sometime with your power!!

    Thank you
    ~ A Concerned Spouse

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    1. CVS SUCKS. What else can I say..I have read a lot of post here and 99% of them are NOT GOOD...CVS corporate doesnt matter as long as they get there $$$$....I have been given the wrong meds more than once,not ready after they called and said they was ready... and one of the best was it will be 30 minutes more..Hell I dropped it off 24 hours before..and today day (9/4/2013) 3 trips to CVS and still dont have all 2 of my meds...CVS you should be ashamed of yourself...never had this much trouble with WAL MART or Wall Greens..GOOD BYE CVS....YOUR &*&^%^$#@^&()__&*^^##@@__.Logansport,Indiana

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    2. The conditions at CVS is they treat their employees like lamb for sheering and they will drain every minute of every hour they can out of all the ones who bring in their Christmas bonuses and the employee does it out of fear of losing their jobs and the company knows this rather than provide enough hours to properly staff each store oops that would take away from their bonuses trick or treat

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    3. Wow i work for CVS for yrs and to go through and read some of this comments are very disheartening and it's all true! I just don't understand how a major big corporate million-dollar company can treat its customer and employees the way that they do. It's very sad! All the bonuses stuff is true they pockets get fat and they are able to feed their family while we are struggling to feed ours. In the beginning i loved working for this company cause they cared and i have great customers who keeps a smile on my face and i keep a smile on their face too. Now as a full time worker they cut my hours my customer always asking where i've been? I still smile through the pain to satisfy my customer but they also have seen the change through the company. Happy employees=Happy customers=more $$$$$$$$ for these company. Greed will destroy it all. God don't like ugly! someone need to reevaluate the head people in charge.

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  11. Once again I will look at my sign above my desk that says "DON'T BOOK WITH CARNIVAL". They made two costly mistakes while my client was sitting beside me booking her 50th wedding anniversay with her family and Carnival won't do anything to make the situation better. They won't even give her any onboard credits! The mistake is over 900.00 difference and all because the representative didn't listen even when I repeatedly asked for the grats. to be added in and the ins. Now I have a customer that is really mad and probably won't use a travel agent again. Carnival offered no help....this isn't their only time. It's their word against yours and they don't make notes in their computers so they win all the way around. You can't trust them for their word at all and I will not use them ever again. I will sell another cruise line. Their whole crew screwed up in Oct. of 2011 in St. John's NB and we almost had a stampeed.......it was awful then we had to wait too long to get back on the ship and I myself had to wait in line for two hours! These people are idiots!! They offered no apology no me what so ever. No more of my business!!!

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  12. Upon reading all the comments I see that I am not alone. The CVS pharmacy in Queens Village NY is a disgrace. They have over the past few years, shorted my refills, gave me a wrong medication from a doctor I do not know, not filled a refill when it was called in, always fail to do a consult when it was stated on the form with a new drug. Last but not least I always ask for regular caps because I can not open the child proof ones. I often have to go back to the store to have the caps changed. I will not go back there. Enough!!!!!

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  13. When does a customer sitting infront of their computer downloading their personal photos in the comfort of their home to the CVS store be a priority & a hold up for the customers in the store developing their photos in house?
    I develope a few photos at Target or Walmart from time to time & I wait no longer than 5 to 15 minutes for development. I needed to pick up a perscription & programed the photo booth for 2 pictures. After paying for my medication & picking- up a few Easter items it was time to cash out. That was less than 10 minutes & the young girl at the register said that the customer who emailed his/her photos were ahead of me & now my wait was going to be longer. Three photo
    computers & the computer I was on gave me absolutely NO indication it was backed up with incoming mail! I was absolutely pissed! And the individual servicing me couldn't care less. If your store has 3 photo computers, designate 1 for outside email to be in use for outside service! And to boot....only 2 people "working" behind the counter after 5pm is absolutely rediculous! It's when people who are getting out of work need to stop in to get the small items! Rockland, Ma

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  14. A friend and I took a trip to Atlanta on Friday April 6 and she experienced a terrible fall. The bus driver told us to go to CVS and the pharmacy would help her to clean and bandage her face. But that was not the case, we arrived at CVS at the Civic Center Plaza only to be ignored and humiliated. We asked the pharmacy if he could help and he told us that we would need to find the first-aid ourselves and that we would have to find security to let us into the bathroom. My friend was bleeding and he wouldn't even help.
    When we did locate security,he said to the pharmacist that he could have helped us,but he didn't.
    Were we wrong to expect the pharmacist to assist us?

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    1. The pharmacy staff cannot help in situations like this as it would be a liability issue. I had a 10 year old come to me with a staple stuck deep into his finger, and I wasn't even allowed to pull it out for him. Sad, sad state of affairs.

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  15. I had an issue with CVS in Indianapolis on the corner of 71st and Michigan rd. I called the district manager, Mike Murphy, regarding the issue and he understood the problem. Mike Murphy mailed me a $25 gift card to use at any CVS. Well he didn't mention that I can only use the card for FSA items.. cold meds or band-aids things of that nature. This store customer service is at a low.. The manager and the supervisor are at a low and the distruct manager Mike Murphy is at a low. What would make him think anyone need to buy $25 in cold meds. Just give people a regular gift card they can use for anything. I plan on using the $25 gift card and CVS will never have my picture on their camera again. (GO OUT OF BUSINESS)

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  16. Used CVS in Hookset NH and had a terrible experience with the pharmacist. She forgot to fill one of my prescriptions and when I brought it to her attention she said I never told her about that one. She was abusive and was yelling at me and as much called me a liar. All this happened as I was talking to the customer service dept. and he heard it all and coul not believe her attitude. If this is they way CVS condones the customer service I suggest you use Walgreen's. If this pharmacist worked for me I would fire her. With people like that CVS doesn't have a great future.

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  17. CVS problems starts at the top. I try all day to get help with a problem we had, to no avail. No one in that corporation care about anyone. All they do is tell you to call someone else. And whatever you do don't call on a Friday, they go home at 11:am What a shame. I will never go to a store again. Rudest and non-caring people and company I ever dealt with. They will go under if everyone boycott them. I will NEVER go back.

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  18. Today I went into CVS In Ventura, Ca. to pick up my pictures. The entire store could not find my pictures any where!?? I had to encourage them to look up my phone number, then and only then Cvs Photo dept. Realized my pictures was picked up from someone else. They indicated they would dup. my pictures BUT my concern is whom ever picked up my pics can use the pics for bad stuff on the computer. I think its time for a LAWYER!!!!!

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  19. My biggest problem with CVS is that they never have my meds. I have to dirve all over town trying to find a store that has my medication in stock. To add insult to injury, they told me that they do not have a method of recording how many customers were told the meds were not in stock. This would facilitate ordering enough to keep up with demand. I think it is time to find another Pharmacy.

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  20. I live in Detroit and I go to the CVS there quite often. I live in the 48213 area and that CVS is a shop lifting magnet. I feel so sorry for the people that work their. When the supervisor or cashier calls the police they never show up and the theives know this. And the crazy part of this situation is that the manager, some Mary expects them to handle the crimes as if they are police, which is vey dangerous. So come on down if you want free stuff.

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  21. I had a problem with with the clerk in decatur, ga who looked over me and waited on two men and never asked, may I help you. when I asked her what her name was because she was rude, she said, oh, I CAN GIVE YOU THE MANAGERS NAME TOO. I SAID THAT IS OK, I WILL JUST E MAIL THE CORPORATE OFFICE WHICH I DID. I WONDER NOW FROM THE NEGATIVE E MAILS IF THE CORPORATE OFFICE WILL RESPOND. THEY REALLY NEED TO JUST GO OUT OF BUSINESS AND THEIR PHARMACY PRICES ARE HIGHER THAN OTHER EVEN WHEN YOU HAVE INSURANCE.

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  22. I ACTUALLY WAS ROBBED IN THE STORE AND DIDN'T REALIZE IT UNTIL TWO STRANGERS BROUGHT BACK MY WALLET THEY HAD FOUND IN THE GRASS BEHIND THE SHOPPING CENTER. I REMEMBERED MY EXPERIENCE IN THE TUSTIN, CA (ON 17TH ST) STORE THE PREVIOUS NIGHT AND KNEW THAT THE WOMAN WHO KEPT COMING UP TO TALK TO ME AND MAKE A PHONE CALL FOR HER HAD ACTUALLY HAD THE YOUNG GIRL WITH HER - LIFT THE WALLET OUT OF MY PURSE WHILE I WAS TURNED AWAY FROM THE CART THE LAST TIME - I THOUGHT IT WAS ODD THAT ALL OF A SUDDEN SHE DIDNT NEED ME TO MAKE THE CALL AND TOOK OFF. (TEACH ME TO KEEP TRACK OF MY PURSE). I USED A CARD NOT FROM MY WALLET TO PAY SO I DIDNT KNOW IT WAS MISSING RIGHT AWAY. WHEN I CALLED THE STORE AND SPOKE TO AN ASST MGR, CHARLOTTE - SHE TOLD ME THEIR CAMERAS WEREN'T WORKING IN THAT AREA BUT MAYBE THE ONE AT THE FRONT DOOR WAS - BUT WOULD REPORT IT AND SOMEONE WOULD GET BACK TO ME. ELEVEN DAYS LATER I WENT INTO THE STORE AND SPOKE WITH A MGR, SYLVIA. OMG!! IF SHE IS ANY INDICATION OF THEIR MANAGERS THEY ARE IN TROUBLE! SHE COULD HAVE CARED LESS! SHE TOLD ME IT WASN'T HER JOB MORE OR LESS TO TALK TO ME ...IT WAS CORPORATE AND THEY HAD JUST HAD THEIR CAMERAS FIXED THAT DAY. SHE DIDN'T APOLOGIZE OR ANYTHING...I TOLD HER I DIDN'T WANT THIS TO HAPPEN TO ANYONE ELSE AND IF THEY THOUGHT THEY GOT AWAY WITH IT ...THEY WOULD PROBABLY ROB ANOTHER PERSON....HER CUSTOMER SERVICE SKILLS WERE ZERO!! NEEDLESS TO SAY, I WON'T BE SHOPPING AT CVS AND HOPEFULLY NO ONE ELSE WILL EITHER...THEY DON'T DESERVE TO HAVE CUSTOMERS THE WAY THEY TREAT THEM!!

    ReplyDelete
  23. They are the absolute worst company ever to deal with. In February I bought a Cvs brand BP cuff and after only a month it stopped working, they would only allow me to return it for another one, then put the refund on a money card. So I got a second one and only after 2 weeks the same thing happened to the second one, there was air leaking from the hose that went into to cuff and so it could not go above 33 sistalic, when I took the second one back, the forced me again into a money card so now I am out of a BP cuff and stuck with a money card. WTF, I even told the manager that I could never buy another BP cuff from them and needed my money back so I could purchase another on from Walgreens where they actually try to make the customer happy! She told me that I could either take the money card, keep the broken BP cuff or exchange for the same one. Are you kidding me 2 BP cuffs in less than 3 months really, do they think I want to go for the 3rd time is a charm! No way in hell!

    ReplyDelete
  24. I have just HAD IT with these "new" group of imbeciles they have brought into the store I have been patronizing for SEVERAL years with NO problem!! UGH! Atlanta Ralph David Abernathy location

    ReplyDelete
  25. Pamela T., Alva, FloridaJune 6, 2012 at 8:47 AM

    I have had two bouts of lung cancer and ongoing lung infections. After repeated mixups with my prescriptions, being lied to saying they never received my prescriptions and then saying the doctor WITHDREW my prescription (another lie -- it was for an antibiotic) and poor overall customer service, I will never use CVS as my pharmacy again. The pharmacy I used is the CVS pharmacy located at 14411 Palm Beach Boulevard, Fort Myers, Florida. I will also be notifying my insurance company about the poor service and ineptness shown toward customers who shop at this store.

    ReplyDelete
  26. Re: CVS located at 1549 S.W. 107th Avenue, Miami, FL

    I've been to this CVS several times, but for the most part, I avoid it like the plague. The cashiers at this store are the laziest, most rude, and unprofessional employees I have ever encountered. They are mostly young, hippy-looking males, who apparently hate their jobs, and this hatred overflows to everyone they come in contact with. Whenever there are 2 or more at the front, they waste lots of time talking to each other about stupid stuff that has nothing to do with their work (yes, while the customers are waiting!). When there is just 1, he is most likely in an auto-pilot state, which means that if you ask him a question, you get an answer which sounds a lot like a recording.

    In my case, this employee insisted that I lift a heavy object out of my cart and put it on the counter for him to scan. I told him that most places usually have a UPC code for such sale items available by the register, or the employee comes around to scan the item, so that it does not need to be lifted. He gave me attitude, and said "Well, not here!".So, I picked it up with much effort, put it on the counter, and he was so careless that he scanned it twice. But he didn't realize it until I had put it back in the cart. So, then he has the nerve to tell me that I need to pick it up AGAIN, because he needs to scan it to remove the extra charge that he mistakenly added! I then told him that there was no way that I was going to pick it up again, as it was very heavy, and my back was killing me from the first time. Besides, he is the one who scanned it twice! He then rolled his eyes, and stomped around the counter to scan it. I told him that this is what he should've done to begin with, and he gave me attitude again. When I asked to speak to his Manager, he told me that he wouldn't be in until the next morning. What I find funny is that HE never picked up the heavy item, but he expected ME to do so (twice!). Oh well, I shouldn't be so hard on the little fella - he is, after all, built like a 10-year-old girl. And with the long hair, he actually looks like one, too.

    Whether I am able to speak to the Manager or not, the District Manager is hearing from me, as is Corporate. I don't want my complaint to disappear at the store level. This guy needs to learn how to treat customers with respect, or he should not be dealing with customers, period! And btw, at most other stores (i.e. Walgreen's, Walmart, Publix), the cashier actually INSISTS that the customers not try to lift heavy items by themselves, and they come around immediately to scan the item with no problem. Just one more reason that CVS sucks - never again!!

    ReplyDelete
  27. I was at the CVS on 7th St & Bethany Home last night, was intown for business & had forget a few personal items. Its was kind of late 9:30-10pm & CVS was the nearest open place for what I needed. I found what I came for but as I was getting in line I overheard a male CVS employee speaking (almost yelling) at a young lady who purchased something then wanted to return an item. The guy refused to assist her & practically threw the items back at this young lady, he was so rude & disrespectful! It threw me off guard because he was so loud that every employee & customer was watching the scene he was making. What made it worse was this was not someone who looked like a bumb or panhandler... This girl was polite, well dressed, carried a designer purse, ect.
    I by no means know the whole story, but I do know he was extremely unprofessional and no man should ever speak to a female (especially a customer)that way!
    Im a consultant for public relations, clientele expansions, ect... And what I saw last night was the exact opposite of what I try to instill to my clients!
    My point is this guys blatant disrespect and rude attitude made me put back the items I was going to purchase at CVS & take my business elsewhere. Which us too bad because before last night I shopped at CVS is my home town, but I will no long be a customer after what I saw.

    ReplyDelete
  28. Well, my intention was to just find the corporate # and call and complain, but after reading this I feel it's going to go on deaf ears anyways. I had the worst customer exeperince in my life at CVS yesterday, I went to bed thinking about it and woke up with it fresh in my mind. The girl at the check out was beyond rude, she went crazy on my 88 year old mother for placing a $3.00 coupon on the counter and not handing it to her.I apologized after she scowled and lectured us with piercing eyes, I finally had enough after several attempts to apologize and inform her my mother was hard of hearing, said she was rude, she starts screaming at the top of her lungs that I called her a f****** B**** and stared beating the counter top all the time yelling and screaming. My Mom was horrified and the other customers jaws dropped. She stormed through the front of the store ranting and raving leaving her post, an older employee fillng the cigarette counter, came over and said to me "you shouldn't have called her a B****. Didn't ask me what happened or apologize for what just happened. I will never set foot in a CVS again!, even if my life depends on it!! Life is classroom when it comes to customer service, I will be sharing this experience with fellow employees and anyone in passing as a "what not to do" lession in customer service. Unbelievable, I hope CVS provides anger management counseling for their employees.

    ReplyDelete
    Replies
    1. I would formally request that cvs pull the video that was surely being recorded. I would file formal complaint in writing, written in a way so that they will have no choice but to respond.

      Delete
  29. Dear CVS:

    A few questions:

    1. What idiot designed your new web site?
    2. Did the changes add value for your customer?

    My guesses:

    1. A team probably involved in marketing to force users to see pretty boxes and ads when we only wish to refill a couple of prescriptions.

    2. In some cases it shows images of medications, which is unnecessary. If I need to know what a pill looks like, I use a different web site. Displaying the images of pills opens more doors for liability.

    I am frequently presented a survey box in the middle of refilling prescriptions. I do not want to be interrupted when I am placing an order costing me several hundred dollars. Want my feedback, RESPECT MY TIME. When I sign out, offer your surveys then.

    Prescription details?

    1. I want to sort on every/any/all column/s. Allow me the ability to hide columns.

    2. Allow me to see prescriptions ON FILE. If it does not increase your pharmacy techs time, show me (when sortable columns):
    2a - The name of the drug provided.
    2b - The date I dropped of the prescription.
    2c - The prescribing doctor/s

    3. Save the "sort orders" on a user profile or a cookie. That is why programmers designed the damn cookies!

    An incredibility stupid move. CVS knowingly made this change and I cannot remember seeing anything giving me a "heads up" telling me a change was coming.

    My information SECURITY was a huge concern this morning. I asked myself, has my information been hi-jacked? This was not too alarming up until I saw a second "sign on" button in the lower right portion of the screen at the same time seeing that I was already signed on. Again, what idiot designed this? There IS NO EXCEPTION for having a "sign on" on a screen that you are already signed onto. Label it something else! If there is a second sign on for authentication, label the button accordingly. "Sign on" to what?" When I "sign on" to something else, will I have to "sign off" twice? Bad navigation!

    I hope your marketing department is happy. I see no value in these changes.

    It is really bad business when you have a customer and run them off. I may not be able to use the CVS web site the way I use to. I do have the choice to shop for another pharmacy and see what they offer. They too may make changes, but CVS has given me a good reason to look around.

    For everyone participating in the new web design, I would like to express my humble and sincere gratitude to anyone who spoke up in the previous CVS meetings over concerns about the changes and stating there will be problems with the new design. Those people should be heard, given a raise and promoted.

    There are far too many problematic fundamental changes to the prescription side of the new web site that I cannot possibly list here. When providing images of a medicine, you do not show an image of anything. If you show an image of a capsule, and in that very same image you state "Image Not Available" that is stupid. Either you show an image of a medication or not. If you are so strongly compelled to display a graphic of a pill or capsule, put a big red "X" over it. I suggest just the text.

    Having said that, all of your computer programmers and MANAGERS should follow the golden rules of coding:

    1. KISS - Keep It Simple Stupid.
    2. It is not broken, don't fix it.
    3. Do not do "it" if it does not add value.
    4. Don't remove existing functionality from users!
    5. ¡JUST BECAUSE YOU CAN, DOESN'T MEAN YOU SHOULD!

    Lovingly,

    A computer programmer and user.

    ReplyDelete
    Replies
    1. Corporate CEO (??) line is 401-770-4996 I've been on the phone with CVS for several hours today (5/16/13) alone and no joy.

      Basically they say the problem is on my end (I have computers going back to Window 3.11 as well as Mac platforms) I use for testing) but according to CVS the problem is on my end.

      I'm told I can't speak to anyone on the technical side but they will report the problems and get back to me eventually.

      Delete
  30. Went on my lunch time to purchase 2 sympathy cards. I got in line with one person in front of me. After the clerk rang up the person's items and it was my turn, he said to me I am going to lunch you will have to go in another line. I said why didn't you tell me that before I stood here waiting for you to finish with the person in front of me, he saw me put my 2 items down and was waiting. I said this will take you like 30 seconds to ring up. He said sorry, "I am going to lunch" and left me standing there in amazement. Had to get in the other line, and, of course, now there was 3 people ahead of me. When I asked the clerk who that person was, they indicated can you believe that's one of our managers. This clerk had heard our conversation. CVS get a clue on how you train your managers. It's called CUSTOMER SERVICE. So next time I will drive the extra 3 minutes at go to Walgreen's. The CVS store I am referring to is located on Toyon/McKee Rds. in San Jose, CA. The Manager (and I use that term loosely) was named Rudy. The one who couldn't take 30 seconds to ring up my 2 cards and lost you a customer.

    ReplyDelete
  31. Anonymous June 20,2012

    Went to a CVS store in Long Beach, California, Atlantic and 60th street, it was filthy. The trash on the outside of the store looks like it had been accumulating for months.
    Did not even go in the store because of the disgusting situation outside of the store.

    ReplyDelete
  32. My son is 2 years old and is on Singular. I went to cvs to get pick up his rx and I look at it, its NOT EVEN HIS MEDICATION. They put the WRONG pills in his bottle. They acted like it was no big deal and just switched it to the correct one. I am sorry but I am not being paid thousands of dollars a year to make sure your job is done correctly!!!

    ReplyDelete
  33. CVS are so unproffesional. Everytime I call They leave me on hold and never come back. This one time they were suppose to fax an authorization prescription refill to the doctor. I waited till the next day waiting for someone to call me and let me know if they had received the authorization but no one did so that's when I called. I told her what was going on, she put me on hold and never came back. This is not the first time they leave me on hold. It's time to change Pharmacy.

    ReplyDelete
  34. Like so many others I did not realize that CVS' incompetence was nationwide. The one I have used in Phoenix does not have the slightest idea in how to properly stock their shelves. Their pharmacy is a JOKE. Nothing but problems, problems, problems........I guess incompetence is a prerequisite for working at CVS.

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  35. CVS needs to improve customer service by 300%! Stop hiring Juvenile delinquents as cashiers!

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  36. I am pulling my grandfather's scripts from your pharmacy in Wrightstown, PA today. This is now the 3rd time his blood pressure medication has been messed up. Thank god I am a pharmacist and know to double check. Maybe your pharmacists should learn how to do the same. Hopefully when I call the DM this time he will be kind enough to return my call. It is an absolute disgrace. Patient care? McDonalds is more accurate with my special orders.

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  37. I am amazed that there are so many negative comments about CVS. The one I go to is totally professional, very helpful, have never had one iota of a problem with them. Sorry that more positive comments are not posted. They answer my questions, re-fill my scripts on time. I really have NO complaints.

    ReplyDelete
  38. Brought film of my daughter's 9th birthday to CVS. What I got back was a roll of destroyed negatives and a note that said that their developing machine chewed it up. They gave me a free camera though (wow, thanks). My daughter was devastated! CVS should not be in the photography business.

    ReplyDelete
  39. I go to the same cvs for a few months now, went in there to buy a carton of cigarettes, the cashier wouldnt sell me a carton cause he needed the carton for the shelf. What is wrong with this picture?
    I wont be back, I will taken my business to walgreens a block down now.

    ReplyDelete
  40. Attention New Yorkers using Epic drug program!,!!!!!!!!! CVS has continually talk customers that EPIC program is not in use until next year which isn't correct! If you have EPIC it helps you with your co pays when you hit the donut hole! Call your part D Insurance and they will help you to get a refund of over payments from CVS.

    ReplyDelete
  41. I just left CVS in Palm City, & I was a regular, loyal customer until today. Pepsi products are on sale for 4 for $12 with a $2 rebate. I understand you can't give me the rebate twice (I tryed to buy 8 total). I wasn't asking for anything extra. I was told by the snippy cashier that I could not buy 8. I went back to re read the sign, & no where on it did it say limit 4. I brought it to the manager, & his only comment was oh. I can't tell you what a stupid ass he looked like reading the sign, but made no effort to correct the problem. We use 7- 12 packs per week, so any money saved is great. I really didn't care about the$2 rebate, I just wanted the sodas. This store not only lost a $50(I had other items) sale today, but any future business. What a way to run a business.

    ReplyDelete
    Replies
    1. You drink way to much Pepsi in a week. If you want to save money try drinking water!! They have a limit of 4 for a reason. It's so everybody can enjoy the sale. It's not an all you can drink buffet of Pepsi!!

      Delete
  42. I live in Norman,Okla. The store I have issue with is #6024 in Norman. I just moved here when I had my Rx's transferred from Oklahoma City. THAT CVS was marvelous. I was with them for 10 years; however, I cannot say that the same experience followed me in the aforementioned store. The head, mgr. pharmacist took issue with the prescriptions the doctor had prescribed for me. So, I transferred my considerable list of scripts to WAL-MART.They have been WONDERFUL! However, there was ONE script they couldn't get and couldn't refill so they told me to go back to the CVS, the above mentioned one, and get it refilled there. The pharmacist, who was also the manager REFUSED to fill my prescription refill. When I first moved my Rx's there, there was such horrible, rude, mean, incompetent service that I moved to Wal-Mart. In this process I talked to 3 Walgreen's pharmacists, and THEY TO had had problems with this particular pharmacist. When I went to Wal-Mart, THEY TOO had bad things to say about this pharmacist. I transferred a CONSIDERABLE AMOUNT of monies for Rx's to Wal-Mart. You all lost a LOT of money from me.

    ReplyDelete
  43. Okay so I watched your store get robbed and your office does nothing tow protect them. I Will. E calling you tomorrow!!! So love Walgreens!

    ReplyDelete
  44. The CVS Pharmacy on Timberlake Road in Lynchburg, VA is the worst pharmacy EVER!!! Extremely irresponsible, and in very bad need of some communication skills. I've made a visit 4 times now to pick up some diabetic prescriptions and other important prescriptions. I was told on my third visit by the pharmacist, that he would see to it personally my issued would be resolved on Tuesday, 9/4/12. Guess what? When I went back on 9/4, NO PRESCRIPTIONS!!!! Absolutely uncalled for. What makes matters worse, I have reported the lack of responsibility, leadership, rudness, etc at this store on MULTIPLE occassions....The pharmacist actually asked me yesterday if he wanted me to fabricate the prescription and I said no, I just want you to keep your word and do what you said you were going to do. We spend in excess of $200/month at this store...How do I file a complaint with a pharmacy board, etc for the lack of responsibility here?

    ReplyDelete
  45. You have by far one of the worst managers I have ever seen at the Clinton, Ma location. Her name is Lisa. I have supported the CVS brand all my life (age 41). I got the most unprofessional experience from Lisa I have ever received. I simply asked about certain products and where they were in the store. Her attitude toward my wife and I was completely unacceptable and unprofessional. Her attitude came off to me like we were wasting her time and she had better things to do. Further more, I witnessed her conduct towards her other fellow employee's and again, was unprofessional. Isn't that her job as a "manager" to express customer service kindness? My mistake for ever choosing CVS. I will now be shopping elsewhere.

    Thank you.

    ReplyDelete
  46. I take pain medication for several, major spinal injuries. Every month when I need refill's, I hear a new story on when I can pick my pills up. Once I heard that I can't get them until 2 days before I run out. Another time they tell me it's 1 day before running out. Today (the last straw) they told me to come back tomorrow (the day I run out). How much of my time, gas, and patience do they think they can waste of mine? They never bother to call me and let me know that I can't pick my medications up, a few hours after dropping them off, as I requested. Every different employee (& there are new ones every time I go back) seems to have a different story on when I can pick up my medications. In years of getting my prescriptions filled at a Danville, VA CVS, I have never had one "ISSUE" with my medications, other than the pharmacist shorting me 2/3rd's of a prescription. In other words, I'm Not an abuser or scam artist. In the past I've had mail-order prescriptions (Stronger medication even) with a 90 day supply. What do these Bozo's think I'm going to do if I get my pills a day or two "early"? Do they have any Idea that I have real bad days when I can't leave the house or even get out of bed? CVS Seriously needs NEW & BETTER Management! If they (CVS) hadn't bought up every convenient-to-use pharmacy in town, I'd shop elsewhere. With today's crapola, I am going to be searching for another place to get my prescriptions filled even if it's a hassle. It can't be as much hassle as CVS is!

    ReplyDelete
  47. Ive been picking up my medication six years with CVS 1098 Montgomery rd Altamonte Springs FL, Sold my home move to Lake Mary FL, Went to fill my medications filled at 100 International parkway Lake Mary FL, pharmacist Jackson Harris talk down to me like I was trash!!!!!!!!!!!!!!
    Iv'e have a serious spine injury everyday I fight severe spinal pain. If this Pharmacist need something from my pain management doctor that's fine just ask he doesn't have to threading me not to fill my prescription. when all he has to do is look up my histroy every month to see i fill the same medications. This Jackson Harris should be removed this job!!! If CVS would remove this Jackson Harris more people start coming back to CVS. THIS JACKSON IS COLD TO PEOPLE AND LOOKS DOWN TO THEM!!!!!!!!!!!!!!!!

    ReplyDelete
    Replies
    1. Jackson Harris is our favorite pharmacist. Has always gone out of his way to help when there is a problem with prescriptions. Always friendly and courteous. Can't imagine him as you've described him.

      Delete
  48. I WOULD LIKE TO GET A ANSWER TO WHERE THE SPARKING WATER IS HERE IN TEXAS? I HAVE BEEN FROM STORE TO STORE AND GET THE SAME BS ANSWER. CORP WILL SEND WHEN THEY CAN. YOU ARE ABOUT TO LOSE ME FOR ALL MY NEEDS.

    ReplyDelete
    Replies
    1. try sparkling water.com on line and see what happens good luck linda kelley from alex., va 22307

      Delete
  49. CVS overall customer service SUCKS.
    You are losing a lot of business, due to your insincere, unprofessional and unfriendly employees, starting from store mgr. to pharmacy to corporate feedback attendant.

    Time to renovate!!

    ReplyDelete
  50. ***It is time The Dept of Health and Boards of pharmacy step in and demand limits on how many prescriptions one pharmacist can fill per hour. CVS has created overworked pharmacists, store managers, and store employees. While CEO Larry Merlo got a 14 Million dollar pay raise, the stores lack of employees are causeing poor customer service. mistakes and a lack of responsibility.

    ReplyDelete
    Replies
    1. I work as a pharmacy tech at a CVS. I worked 3 shifts in a roll at 10 hours each, with only a 1/2 hour not paid break each shift. Then I worked 2 shifts at 5 hours and 50 minutes each. If you don't work 6 hours then you get no 1/2 hour not paid break. And don't even bother to ask for a paid 15 minute break. The answer is always no. I also had to take my break just 2 hours after I started my shift so they could get them out of the way because corp only wants us on a skeleton crew and it makes it hard to cover people when they are on breaks. That meant I had to work 7 hours without even a chance to sit down for 5 minutes. No one sits for free when they work at CVS. The pharmacist get no breaks at all. They stand and eat between checking prescriptions. I try really hard to give great customer service because I've always believe you should treat others the way you would want to be treated. But it's getting really hard to do that when corp is always breathing down our back to do 50 other things in a day besides filling hundreds of scripts. Most customers don't see what goes on behind the scenes. I only wish I could quit my job, but I have 2 kids to put through college and I didn't receive a 14 million dollar raise. In fact this year I didn't receive any raise.

      Delete
  51. Amen brother ben!!! cvs treats their employees as if they were nothing. it is not merely customers being ignored and ill treated....while larry merlo gets a 14 mil raise the clerks are lucky to get $8.50 an hour....but don't let those employees get 40 hours!!! i would love to see their CEO consider living on $8.50 an hour with a schedule of 27 hours a week AND say to the world "of course that's a liveable wage"

    ReplyDelete
  52. I SHOP AT CVS/PHARMACY AT 662 E. BORONDA RD. SALINAS CA. I WENT INTO DROP OFF A NEW PRESCRIPTION AFTER STANDING IN A LINE OF TWO PEOPLE FOR ABOUT HALF AN HOUR. I ASK TO TALK TO THE STORE MANAGER. THE PERSON WHO RESPONDED DID NOT TALK TO ME. I ASK HIM ARE YOU THE MANAGER HE SAID NO YOU CAN COME IN TOMORROW AND TALK TO HIM. I THEN ASK FOR THE DISTRICT MANAGER'S NUMBER HE TOLD ME I CANT HAVE IT THEN WALKED AWAY. I THEN GOT THE CUSTOMER SERVICE NUMBER IT IS AS BAD AS TALKING TO A WALL. WE DO NOT HAVE TO PUT UP WITH THIS. THE WAY TO MAKE CHANGE I WITH OUR MONEY" . I WILL CALL CVS HQ AND FIND OUT IF THEY WANT TO KEEP ME OR DO I GO TO SAFEWAY FOR ALL MY NEED'S.

    ReplyDelete
  53. YOUR COMMENT WILL BE VISIBLE AFTER APPROVAL .THIS IS WHAT I AM TALKING ABOUT.

    ReplyDelete
  54. NOTICE ALL THE COMMENTS NOT ONE ANSWER EXLENT CUSTOMER SERVICE . THANK YOU MADE OUR POINT.

    ReplyDelete
  55. this is for the CEO.....you have a store in Kerman,Ca...you really need to find out what is going on with this store...the management you have is terrible...this store doesn't thrive on customer service....becuase they overwork the staff in and out of pharmacy......I work for here and can tell you that I even called the Ethics line and nothing is being done....it seems all you are conserned about is how much money is being made instead of how we served the customer....please don't call just come and help our store be better....alot of of wrong things are going on.....please help!!!!

    ReplyDelete
  56. CVS on Bessemer City Hwy, in NC is by far the worse place to work at let alone go too. I will no longer be associated with CVS for any reason! They don't care about their employees or their customers!!

    ReplyDelete
  57. Even your complaint link doesn't work along with anything related to getting a refund.

    ReplyDelete
  58. THIS FOR THE STORE IN VAN NUYS CA 91406 ON SHERMAN WAY.
    OVER ALL STORE IS GOOD AND THE PHARMACY AREA IS VERY CLEAN.
    I GET MY MEDICEN FROM THEM FOR YEARS AND I PICK IT UP NIGHTS
    WHEN A LADY NAME TAMMY IS THERE SHE IS VERY SWEET AND FRIENDALY. I HAVE SHOPED IN THE MORNINGS AND THE OLD LADY
    THAT IS AT THE FRONT SHE IS TO SLOW AND SHE IS RUDE TO CUSTOMERS PLEASE CHANGE HER TO A DIFFRENT PERSON AND AFTERNOON HOURS THE OLDER MEN WITH THE GLASSES HE IS EXTREMLY SLOW SLOW THIS WHY STORE LOSSES CUSTUMER PLEASE
    TRY TO MAKE THINGS SO OTHERS CAN BE HAPPY. ALSO THE SHORE
    LOOKS VERY NICE AFTER THE CHANGES THEY HAVE DONE.

    ReplyDelete
  59. I have an autistic son 12 years old whom is 220 lbs and 5'8" tall. The pharmacist at the CVS in 906 Blanding Blvd. Orange Park, FL 32065 named Ron giggled over the phone when I explained that if my son does not receive his medication he will become aggressive and hurt someone. I had sent my boyfriend up to the pharmacy to pick up his medication and they told him that he needed a preauthorization for a refill. I have never in my life needed a preauth for a refill. Ron told my boyfriend that it will be 2 or 3 business days. My son has been on the medication since he was 3-4 years old. Any pharmacist should know to run the medicine as a generic if it is not going through with the brand name. After I got on the phone and told him how to do his job, then it went through. I should not have to tell him how to do his job and he was very unprofessional giggling when I told him how aggressive my son may become and I have had to baker act him on 3-4 different occassions due to his behavior. CVS has now lost a customer that has been doing business with them for years. I have a huge family too and I will make sure none of them ever use CVS again.

    ReplyDelete
  60. I have been going to my local CVS for 17yrs, same pharmacist the entire time. I could see the company's actions taking a toll as I watched these two men's appearance go from happy to a more bitter unhappy attitude. I don't blame them I understand the pressure this company is putting these poor guys under. I don't understand how the law can allow assistance to fill scripts and just have the pharmacist sign off. That is sadly what this company has driven their pharmacist to. The little youngsters they are hiring supposedly as help are pretty much clueless. I just called and ask about the flu shot, she said 31 and change unless insurance covers it I said ok how do I know if insurance covers, she said it has to be processed. Ok I give up she should know enough to not make me pull teeth to get answers, what does processed mean and who does it? I have seen this store go from one of the greatest pharmacies to the absolute worst. If company executive don't stop pushing for the old mighty dollar and start caring about their customers like they used to you might want to kiss your job goodbye. You're just like many others that treated people (employees and customers) the way you have, they paid the price by going out of business, ie Rx place, Pharmor. You friendly neighbor that sits accross the street from many of your stores in PA anyway is just laughing at the business you continue to send to them. Now I would say to the people in your big offices at corporate, get off your butt and start reading your reviews and get out to the store and talk seriously to your employees to see how unhappy they are and that transferrs to the customers. Maybe you need to go in under cover like that TV show so you can get a real feel for the conditions you have created. By the way, one of my beloved pharmist has left but no one is speaking, so my guess is he wasn't selling enough drugs so he's out. Young pharamist starting out should avoid this place for employment, they will surely try to overwork, underpay and underappreciate you. Steer clear.

    ReplyDelete
  61. I am a seasoned pharmacist who decided to walk out and leave this company after a "supervisor" 3 years out of pharmacy school bullied me not to turn down controlled substances. I practice in Florida where controlled drugs are causing havoc in the state due to misuse and overprescribing. I cannot believe how this chain is trashing the profession of Pharmacy and how in the name of the almighty dollar pharmacists cannot make professional judgement anymore. The pharmacy is an extension of the medical field and this chain is demanding it be just like the front store dishing out M&Ms. There is no professional line between the store and the pharmacy.Shame on you, corporate bullies. You should be held responsible by the community and Federal agencies for the unprofessional manner you run the pharmacy.

    ReplyDelete
  62. I WENT TO THE CVS AT 929 DEKALB PIKE, BLUEBELL, PA ON THE 11-21-12 THE PHARMACY COULD NOT CASH A $100.00 BILL I ASKED THE CASHIER IF THEY HAD CHANGE IN THE FRONT OF THE STORE HER REPLY WAS I DON'T KNOW. I GOT CHANGE FROM MY HUSBAND AND RETURNED SHE MADE ME WAIT 15 MINUTES BECAUSE SHE WAS HELPING OTHER CUSTOMERS I WOULD HAVE NOT GOTTEN SO UPSET BUT SHE WAS VERY RUDE. HER NAME IS KELLY. SHE WAS HELPING ONE CUSTOMER AND WHEN HE LEFT SHE HELP THE OTHER. WHY WAS SHE SO RUDE AND NICE SHE COULD NOT LOOK ME IN THE FACE.

    ReplyDelete
    Replies
    1. I work for CVS (ashamed to admit) and whenever we receive a 100 dollar bill, we always have to wait to get change from our manager, as we are not allowed to keep large bills in our cash drawers. Just another way we annoy the SH** out of our customers. OMG I look for new employment EVERY day!!!

      Delete
  63. I was at the CVS in Southfield Michigan on 11/29/12 to pick up a prescription my doctor called in two weeks ago. I gave the phamacist this same information only to find my character being challenge. He began to question me as if I was lying maybe because the medication was a addictive drug. I explained to him that my doctor prescibed this medication to me and that he was wrong for questioning by medication. At the end of the conversation on the telephone he told me that he was too busy and that I would have to wait 30 mins. This was around 10:30pm when I arrived after work. As I was standing in line the customer in front of me stated he had a prescription zanaz called in three weeks ago for his dog the technician stated to him "no problem I will fill it right away". She walked away to fill his prescription. I felt the dog had more priority than I did. The dog did not have to go to work the next morning I did. I have been a customer for over 20years and if I am going to be mistreated or disrespected by the staff I can take my business somewhere else.I am a customer not a junkie.

    ReplyDelete
  64. CVS on East Butler and Tanner Road in Greenville SC has gone extremely down hill. Service is terrible, techs will leave you standing there for ten or more minutes before noticing you, they could at least say " I'll be right with you". They have not gotten one of our RX's right in the last six months..Absolutely ridiculous! I do hope they find more qualified individuals to run this store soon!

    ReplyDelete
  65. I am writing to report a horrendous unbelievable treatment that I received at your CVS store #1886 located at 256 Glebe Rd, Arlington VA 22203.

    It took 4 (four) days, 5 (five) trips to the store, speaking to 6 (six) people most of whom were unspeakably RUDE to the point of yelling at me, to get 24 simple 4X6 digital prints at this store.

    On Friday, December 14th at 1:24 pm I put the digital prints order in myself thru the self-service screen at the 1 hour photo kiosk.
    I came back a few hours later the same day Friday, December 14th at 5 pm.

    I called SHAMOLY to get my order. (Noone is present at the photo counter). Her demeanor was very CONDESCENDING. She seemed to not believe me that I put the order in earlier today, until I reminded her how she was hiding the password from me. So I left the store 20 min after coming in.

    On Saturday, December 14th I stopped at the store at about 7:25 am. A manager named ALPHONSE found my order in the Kodak computer. He assured me that it is still there and he will find out what happened, and my photos will be done, and he will call me.

    However, noone ever called me.

    On Sunday, December 15th I stopped by the store in the afternoon. SHAMOLY and AHMED were hanging out. I went straight to them and asked when the situation will be resolved. They both engaged in bubbling about and yelling, asking me again if I put a print order in (huh?), Shamoly again leafed through a pile of junk on the counters without paying attention. She was yelling that I wasn't charged, was I. I kept asking just one question – when? Can you tell me when I can get my prints? Can you get someone to tell me when I will get my prints? Is there anything I need to do to get my prints? I asked this simple question about one thousand times this weekend. THERE WAS NO ANSWER. Ahmed was yelling at me that he already told me that he will give me free prints. I said that I just need to get my prints, paid or free, and asked him to stop yelling at me. He said aggressively, I am a man, that's my voice! I asked them to stop yelling again or I will complain. They immediately stopped their ridiculous behavior and got a piece of paper to write my name and numbers, and said that a Silvia, who is in charge of the photo counter will call me on Monday.

    I assume that piece of paper went into trash. Needless to say, noone called me.

    On Monday, December 16th I went to the store at about 11:30 am. I asked an unpleasant woman named MAYRA to get me a manager or a photo counter person. She started rudely demanding me what I wanted and if I am picking up prints and acted unwilling to call someone. I said that yes I was in fact picking up photos from FRIDAY, and given the situation and the 4 times that I already attempted to do this unsuccessfully, it will take a manager. She barked at me: “YES I HEARD THE CONVERSATION!” (from yesterday) and gave me a dirty look.

    SILVIA, who works the photo counter came by herself at this moment. She didn't know anything about the situation.

    She found my order in the computer, made two clicks, and my photos started popping out of the machine. THE WHOLE PROCESS TOOK LESS THEN 2 MINUTES. She gave a $2 discount and charged me $4.20 instead of $6

    ReplyDelete
  66. I went to CVS today and was treated the same way. We have been going there for years and will change to a different pharmacy. The people that work there are rude and the store is dirty. I will never go there again and will take my business elsewhere.

    ReplyDelete
  67. The transition of the Alvarado Medicine Chest to a CVS is terrible. I went in 5 times to pickup a refill on two RX numbers. It has been one excuse after another. For the first week that is undertandable with computer problems. But by second week it is not understandable. There are twice as many people working in there, all 3 registers should be open to clear out the people in line. You stand in line for 30 to 40 mins, then get to the front and get an excuse of why the prescription is not ready. The drug store did not have any problems with the transition from Alvarado Drug to Alvarado Medicine Chest. So why does a big chain like CVS have all of these problems. Who ever does the transition needs to recheck their process. The city of Alvarado only has this one drugstore but we can easily go to a neighbor city for a differeent change. The service we are getting now is no where near the quality service we are used to with the prior owners.

    ReplyDelete
  68. Have been a loyal customer to CVS for over 10 years. Moved 50 miles away about 5 years ago but stayed with same doctor but moved all prescriptions to my now local CVS @ 5151 Belle Terre Pkwy, Palm Coast,FL. Getting same thing filled every month for over 10 years now, the local CVS I go to has been filling the scripts from the doc 50 miles away for almost 5 years. Today, they were out of stock for my script and they recommended me to go to the next closest CVS about 5 miles away at 2301 Moody Blvd, Flagler Beach, FL, (386) 439-0271 which I did. The foreign oriental pharmacist took one look at script and shaking her head back n forth as if in a convulsion, and stated she will not fill an out of local area script. I had told the gal at the window that I was referred by my CVS store 5 miles away and that this script has been filled by their store before but the foreign oriental pharmacist explicitly stated she would not fill an out of local area script. What happened to their national ad commercial that said they would help their customers if they lost their scripts while out of town??? That is definitely out of local area. My husband and I were both appalled at the non-speaking foreign oriental pharmacist at this CVS location at 2301 Moody Blvd, Flagler Beach, FL, (386) 439-0271. Is it new policy that CVS does not fill scripts that are not in their 5 mile radius area??? I want to know why does CVS employ non-speaking english pharmacists? No wonder there are so many law suits against CVS for wrong script filling and wrong directions given by their pharmacists. BUYER BEWARE!!!!! WE WILL NO LONGER BE A CUSTOMER OF CVS, SWITCHED TO WALGREENS AND FILLED WITH NO PROBLEMS. HOW ABOUT THAT! WALGREENS-YOU ROCK!!!

    ReplyDelete
  69. I have been a loyal customer to CVS for many, many years, but after what I went through at the CVS Pharmacy located 2301 Moody Blvd, Flagler Bch, FL (386) 439-0271, I will not be a customer to any CVS store again. I had a narcotic prescription from my doctor that I had always had filled every month for many years at my normal CVS @ 5151 Belle Terre Parkway, Palm Coast, FL. But when presented with the script this January 2013, they told me they did not have the quantity to fill my script. They suggested I go to another CVS 5 miles away located @ 2301 Moody Blvd, Flagler Beach, FL. They also told me they could not call to see if the other store had the qty because it was a narcotic and against the law for them to call. So I drive 5 miles to the other store at 2301 Moody Blvd, Flagler Beach, FL, and tell the clerk at the drive thru window my situation of being sent there by the other CVS in Palm Coast, FL. The clerk turns to a young, inexperienced, foreign, oriental, non-speaking English, female pharmacist, and I assume tells her of my situation. The young, inexperienced, foreign, oriental, non-speaking English, female pharmacist tells the clerk to tell me that she "WILL NOT" fill a script outside her local area. I again, tell the clerk that the CVS store 5 miles away sent me there. The clerk turns once again to the young, inexperienced, foreign, oriental, non-speaking English, female pharmacist and says something to her then turns back to me (while the young, inexperienced, foreign, oriental, non-speaking English, female pharmacist is violently shaking her head back and forth as if she is having a tantrum) and again tells me that the young, inexperienced, foreign, oriental, non-speaking English, female pharmacist "WILL NOT" fill an out of local area script. So, what is local area? One would assume that 5 miles is NOT out of area. Maybe the Management at the 2301 Moody Blvd, Flagler Beach, FL store should inform their young, inexperienced, foreign, oriental, non-speaking English, female pharmacist that 5 miles is NOT out of area. I have been told that this young, inexperienced, foreign, oriental, non-speaking English, female pharmacist who works at the 2301 Moody Blvd, Flagler Beach, FL store, has lost many customers with her inappropriate and unprofessional behavior. I have also been told that she should have never been hired in the first place and that her credentials need to be checked and verified again. I left the CVS store in Flagler Beach, FL, and went to the Walgreen's Pharmacy down the street which filled my narcotics script promptly within 20 minutes while I waited. I say "SHAME ON YOU CVS"!!!! After reading the complaints above, it sounds like CVS Corporate management must re-sculpt their hiring practices for pharmacy personnel. At least make sure they can speak and understand the English language. That should be a pre-requisite for being a CVS Pharmacist. Right America? I am fed up with customer service who cannot speak or understand our English language. Last time I checked, English is our primary language in America, right? CVS - YOU NEED TO LISTEN TO YOUR CUSTOMERS & WAKE UP & SMELL THE ROSES.

    ReplyDelete
  70. <1> Got my flu shot at CVS last year, went there again today to get this year's flu shot at the CVS in Charlotte, NC @ Steele Creek & Tryon at 1:00pm. Phramacy did not have any dosages but the in store Immediate Care office did. I signed in, 2 people were in front of me.

    <2> The other 2 people were taken care of, it's my turn (it's 1:35) the rude blonde lady working at the Immediate Care place said she was going to lunch and would be back in an hour. No advance warning, no heads up beforehand; she just took off leaving me and at least 3 other customers standing there. Really bad rep for CVS.

    <3> I talk to front desk and then the pharmacy who calls the Shopton CVS store. I am told I can go there, it's a 15 minute trip. I drove across the street to Rite Aid and got the flu shot in 8 minutes.

    CONCLUSION: Good bye CVS; you a problem with your vendor and they are trashing your reputation.

    ReplyDelete
  71. I have no idea why CVS employs people with the personality of a telephone post. Today as I sat waiting I could actually hear the sarcastic tech snickering about me to another clerk. I decided I would'nt make a scene but try to handle it by making a complaint. Does CVS even read these? Do they ever take action? If so please teach Rebecca some manners at store # 5194 ft Walton Beach . I am not trying to get her fired just teach her better customer service.

    ReplyDelete
  72. I would like to be able to go to my local CVS & be able to talk to a pharmacist who can speak & be understood in ENGLISH. How safe is it to have someone hold up 2 different containers & ask which one by pointing because they only speak Spanish. They couldn't read or understand my name or what I wanted & this is a pharmacy!!! I am so outraged by this. It is dangerous & could be life threatening.
    Why do I have to put up with a Spanish Radio station playing every time I go to CVS. We speak English in this country. I was told that it was against CVS policy for nothing but English radio stations to be played in their store. The CVS at Forest Hill & Dixie in West Palm Beach is nothing short of disgusting, the people working there are useless & can't help anyone because they don't even speak English.
    Please do something about this it is dangerous.

    ReplyDelete
  73. CVS's new anti employee health policy requires it's employee's to submit personal health information to CVS corporate or have money taken out of their paycheck. HOW ROTTEN AND COERCIVE. I will NEVER shop CVS AGAIN. HOpe you guys go bankrupt. someone who cares...

    ReplyDelete
  74. Im with u customer care card cut up and in the trash where it belongs! This is discrimation in the worst form.

    ReplyDelete
  75. I have been a customer of CVS for over 15 years. I have many health issues that require some very expensive meds. I am overweight but guess what....none of my health issues are due to that fact! I know of many skinny, thin, underweight people that have worse health problems than myself...diabetes, heart problems, high blood pressure just to name a few. I have never had high blood pressure not a diabetic. Well I have decided I will no longer deal with CVS due to your new employee weight disclosure. There are many 'fat' people who are healthier than 'thin' people. Why does this country associate weight with health problems whatever happened to being a person with a name and not a number of some sort. CVS you are no longer my go to store for my many many monthly perscriptions!! It is total discrimination. Fat does not mean unhealthy, could mean we just like eating good food!!!

    ReplyDelete
  76. I agree with the author of the last entry. Fat does not necessarily equal unhealthy. I think that your new insurance policy is outrageous and I for one will stop doing business with all CVSs stores including any scripts I may need. Being over weight is often an economic issues. Purchasing healthy food is not something that the average clerk at a CVS can afford to do. Shame on the CVS corporate office policy that will penalize their over weight staff. Pay them better so that they can afford to purchase food that healthy. Talk about victimizing the victim. Big business strikes again. Well, consumers have choices also.

    ReplyDelete
  77. CVS bites the hand that feeds them! I am now a former customer of CVS and I too am overweight. I am boycotting this store that obviously practices politically correct bigotry in picking and choosing what risky behaviors they will or will not insure and or penalize or not. If overweight people are not considered with the same respect as the sexually promiscuous,contraceptive pill taking, abortion seeking and high risk HIV community embracing, well then they do not deserve the time of day nor our hard earned dollars.

    ReplyDelete
  78. I'm so sorry for all the horrible customer experiences I have read. I would like to give some hope.
    I was misdiagnosed and had 9 surgeries. I was on tons of meds for literally decades. The pharmacy in Randolph, MA is #1. They are highly professional, corteous, remember peoples names, and friendly. Prescriptions are actually ready before the one hour allotted time. Last night I picked up 5 prescriptions done less than 1hr at dinner time and this location is very busy all the time.
    Because CVS had to order Oxycontin I had to use Walgreens across the street, this was a miserable experience. It was just temporary, and as soon as I could I went back, everything was back to normal.
    The store runs on the same values. The clerks are always polite, patient, and friendly. Most important to me, whenever there becomes a line someone quickly calls for backup and the line is immediately relieved. I hope this restores some faith.







    ReplyDelete
  79. I couldn't agree less with the people above who say being fat is okay. I was thin, got fat, had multiple health issues even gallbladder removal, now lost 105lbs, thin again and guess what, no more health issues! People are fat because they choose the wrong foods, the wrong way to cook them, the quick fix.
    I think CVS should profile people who are a costly health risk. Heart disease is totally preventable. I watched my mother go through 3 heart attacks, open heart surgery, 3 strokes and then die at 75. I am an RN now going to become a nutritionist. People should face facts.

    ReplyDelete
  80. theres a cvs in Mt Pleasant michigan and im not staying anoymous. STEVE the floater pharmacist . i want you to know if i ever see you any where im kicking your ass to no end. my name is paul white you know who i am. because i want you to be ready for this old fashioned ass whiping im going to put on ya. smart ass piece of shit. slap you like the bitch you are.

    ReplyDelete
  81. steve at cvs in Mt Pleasant Michigan my name is paul white. you are a rude !!!!!!!!!!!!! and when i see you ouy side of CVS you know whats happenig. cant hide brhind that counter for ever.
    Paul White

    ReplyDelete
  82. So mad. My son is on meds that I have to get every month. Went to cvs in Milton Florida to get it and keep getting the same run around. I have a coupon from the drug manufacturer. They keep telling me that I can't use it with my "federal" insurance ie medicare or medicaid. I tell them every month I am not on a welfare program. They insist they my government insurance IS In fact a welfare program. Last i knew the federal Employee insurance they we pay for dearly every month wasn't welfare!!!! when i argued again today and told them to call the manufacturer because they say i can use the coupon I was informed by the pharmacist that the manufacturer can tell me whatever I want to hear but they won't take it because if they get audited they don't want to get in trouble. I promptly took my scripts and all of my business elsewhere!!!!

    ReplyDelete
    Replies
    1. Your insurance is a federal government run insurance. Therefore those coupons can not be used. Those coupons from the manufacturer are for people who have no insurance at all or have a private insurance as a primary to split bill with them. You can not use them if you have any insurance that is run in part or in whole by the state or federal government. It's called double dipping, and it's against the law for pharmacy's to use them like you wanted them to do. I'm sorry to say but your Federal Employee Insurance is paid by the government and if any pharmacy's that uses those coupons with your insurance can get into a lot of trouble.

      Delete
  83. Walgreens and Wal-Mart Pharmacy Denies Chronic Pain Sufferers Their Medications http://forums.webmd.com/3/pain-management-exchange/forum/5780

    Dear Friends,

    I suffer physical pain 24/7.

    Since January 2013, it has been like pulling teeth to have my prescription for Oxycodone 15mg filled by Walgreens, Wal-Mart, and CVS. Wal-Mart filled my script for two months- then began the same denial tactic as Walgreens.

    This is how it went: I phoned my local Walgreens/Wal-Mart/CVS Pharmacy and asked if they have the drug in stock. I am sometimes told (1) No. We do not have it in stock, or (2) It is a controlled substance and we cannot provide that information over-the-phone. I then made a trip to my two nearest Walgreens pharmacies- only to be told they do not have the drug in stock. I ask the pharmacist to give me an approximate date - of when they'll have the medication. The answer, almost always is- the DEA limits our supply; try CVS or Wal-Mart. When I ask Walgreens staff to accept my prescription for the Oxycodone 15mg and place the order for same, they refuse- stating they cannot keep my prescription since it is for a controlled substance.

    Can you imagine being with sometimes level 8 or 9 pain and to have to maneuver around in my scooter to these pharmacies. To me, this is criminal!

    Private citizens cannot fill their own prescriptions. Drugstores, such as Walgreens and Wal-Mart - elected to be in business to fill non-narcotic and narcotic prescriptions. Is their denial legal? Is it not a violation of their licensing board- to arbitrarily deny chronic pain consumers their prescribed narcotic pain management medications? Isn't this practice similar to businesses denying selling of their goods and services to people-of-color? Chronic pain sufferers are flat out being discriminated against- in this great U.S.A.

    We cannot allow this discrimination to continue. Please, talk about it; text about it; discuss it at every forum possible; write the ACLU; write your state and federal officials; DOCUMENT EACH DENIAL BY WALGREENS, CVS AND/OR WAL-MART (include date, time, store location, name of pharmacist and other staff, word-for-word what was said to you, and whether over-the-phone or in-store visit.)

    LIKE the Facebook page:
    https://www.facebook.com/pages/Class-Action-Lawsuit-against-the-DEA-Walgreens-or-CVS/457491447654730?ref=ts&fref=ts Class Action Lawsuit against the DEA, Walgreens &/or CVS

    Get involved with rallying up attorneys in your area who'd be willing to take on a "Class Action" suit against Walgreens, Wal-Mart, CVS and the DEA.

    Lastly, KEEP A PERSONAL JOURNAL and enter your physical and emotional pain experience - as a result of being denied your prescribed pain management medications by Walgreens, Wal-Mart and/or CVS.

    Please understand that I know our chronic pain places us amongst the most vulnerable in society. This reminds me of President Obama's mother being denied medications and treatment she desperately needed. How sad must it have been for our President to watch his mother utilize the little energy she had- to fight insurance and drug companies.

    Remember, you are not alone. Don't let your voice be silenced! There is strength in numbers.

    With love,
    Dinaspeaks
    Patient and Advocate
    voiceofvirginians@yahoo.com

    ReplyDelete
  84. dinaspeaks posted:

    Walgreens and Wal-Mart Pharmacy Denies Chronic Pain Sufferers Their Medications

    http://forums.webmd.com/3/pain-management-exchange/forum/5780

    Dear Friends,

    I suffer physical pain 24/7.

    Since January 2013, it has been like pulling teeth to have my prescription for Oxycodone 15mg filled by Walgreens, Wal-Mart, and CVS. Wal-Mart filled my script for two months- then began the same denial tactic as Walgreens.

    This is how it went: I phoned my local Walgreens/Wal-Mart/CVS Pharmacy and asked if they have the drug in stock. I am sometimes told (1) No. We do not have it in stock, or (2) It is a controlled substance and we cannot provide that information over-the-phone. I then made a trip to my two nearest Walgreens pharmacies- only to be told they do not have the drug in stock. I ask the pharmacist to give me an approximate date - of when they'll have the medication. The answer, almost always is- the DEA limits our supply; try CVS or Wal-Mart. When I ask Walgreens staff to accept my prescription for the Oxycodone 15mg and place the order for same, they refuse- stating they cannot keep my prescription since it is for a controlled substance.

    Can you imagine being with sometimes level 8 or 9 pain and to have to maneuver around in my scooter to these pharmacies. To me, this is criminal!

    Private citizens cannot fill their own prescriptions. Drugstores, such as Walgreens and Wal-Mart - elected to be in business to fill non-narcotic and narcotic prescriptions. Is their denial legal? Is it not a violation of their licensing board- to arbitrarily deny chronic pain consumers their prescribed narcotic pain management medications? Isn't this practice similar to businesses denying selling of their goods and services to people-of-color? Chronic pain sufferers are flat out being discriminated against- in this great U.S.A.

    We cannot allow this discrimination to continue. Please, talk about it; text about it; discuss it at every forum possible; write the ACLU; write your state and federal officials; DOCUMENT EACH DENIAL BY WALGREENS, CVS AND/OR WAL-MART (include date, time, store location, name of pharmacist and other staff, word-for-word what was said to you, and whether over-the-phone or in-store visit.)

    LIKE the Facebook page:
    https://www.facebook.com/pages/Class-Action-Lawsuit-against-the-DEA-Walgreens-or-CVS/457491447654730?ref=ts&fref=ts Class Action Lawsuit against the DEA, Walgreens &/or CVS

    Get involved with rallying up attorneys in your area who'd be willing to take on a "Class Action" suit against Walgreens, Wal-Mart, CVS and the DEA.

    Lastly, KEEP A PERSONAL JOURNAL and enter your physical and emotional pain experience - as a result of being denied your prescribed pain management medications by Walgreens, Wal-Mart and/or CVS.

    Please understand that I know our chronic pain places us amongst the most vulnerable in society. This reminds me of President Obama's mother being denied medications and treatment she desperately needed. How sad must it have been for our President to watch his mother utilize the little energy she had- to fight insurance and drug companies.

    Remember, you are not alone. Don't let your voice be silenced! There is strength in numbers.

    With love,
    Dinaspeaks
    Patient and Advocate
    voiceofvirginians@yahoo.com

    ReplyDelete
  85. Switched to Walgreen's today. When trying to cancel my CVS.com account I was told by CS that they could only make it inactive, so I asked for a supervisor as I wanted the account deleted. I was told by the supervisor that they could not delete the account. I asked why....no answer. So I asked for her boss, she was out, so I asked for that persons boss. He was in but she refused to transfer me. I had to call Corp office. I talked to Amber she was a great help, got the account deleted. To bad all of CVS employees are not as helpful as Amber was. I will never set foot in CVS again. I know Walgreens is not much better but I'll keep moving if needed.

    ReplyDelete

  86. I switched to CVS when Walgreens was having issue with Earmark, my drug coverage. It was the biggest mistake I ever made. In all the years I was with Walgreens there was NEVER even one mistake! Not one! Since switching to CVS I can't even tell you how many mistakes have been made! This is very scary for me to know that I must always be super aware every single time I get a script filled!! I will be switching back to my old Pharmacy asap! One is supposed to have faith and trust in the people who fill their scripts not fear and loathing! The pharmacist is rude and unwilling to admit any mistakes have been made or are being made, he is unwilling to hear what I say and how I am effected by these mistakes. How can a pharmacy continue to be allowed to run when this is an ongoing issue and do nothing to correct this?? I believe I should be able to trust my pharmacy as I do my physician!!I asked for the number to the corporate office and was never given that number. They don't want customers to tell the main office of their mistakes, they want to keep this secret. What a dangerous practice!!! I feel fear at the thought that rude, incapable people are in control of my health!!!! Shame on CVS for not knowing what the tract record is of individual pharmacies !! The public is at risk and this pharmacy network is not doing a thing to correct an unacceptable situation!!!!! Delainey Macphearson

    ReplyDelete
  87. Could like to thank CVS enough for not carrying this month's Rolling Stone Mag. What is happing in our country that we celebrate someone who did so much damage to our citizen's who some was killed and were headed to New York city to do additional damage. Thank you for having them back home for not displaying this publication.

    ReplyDelete
  88. I worked at People Drug Store in the 70's, now CVS. I was in management then, my district manager was larry Merlo in Washington D.C. He is now the big shop President of this company. All I can say is CALL CORPORATE and leave Larry Merlo all the complaints. Tell him how lousy of a CVS president he is and he IS RESPONSIBLE for ALL the mess going on with CVS.

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  89. Several times I was shorted Coumadin and had to go back and get a few to last me until I could get it refilled. I kept trying to tell and show the one who waited on me one day. I never under
    stood her explanation. Later it happened again and I had to go back and the other pharmacist gave me enough to do me. Then I called back because this woman pharmacist was tried to short me again for the next three months. I had went week by week and figured out the exact amt.
    of pills I needed for the three month period. She was very rude and told me she told me before how they count their pills and she wasn't gong to talk to me again about it. I tried to asked her if she would look at the number I had come up with and she said NO she wasn't talking to me anymore about this. Then I said a few choice words. This is CVS pharmacy in Jacksboro, Tn

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  90. i was at the CVS store located at 6265 El Cajon blvd in San Diego California and it was the worst, disrespectful, degrading experience i have ever encountered at any place of business. i went in this store to purchase a few items and i wasn't in the store no longer than 3 minutes when i turned around to see the cashier walking really fast towards me. he stopped within less than a feet from me and told me to open my purse because he saw me put something in it. i was like totally in shock that this man had even approached me in that manner. all kind of emotions started going through my mind at once because he actually thought i was stealing. i was already embarrassed and felt very degraded so i opened my purse to let him see my cell phone that i had only put "my" cell phone in my purse. he immediately apologized to me but that is unacceptable behavior. i feel like i was being discriminated against from the moment i walked in the store. he is a cashier, not a store manager, and not a loss prevention staff and was totally out of line. as i was leaving the store he once again apologized to me "for jumping the gun", those were his exact words. How am i suppose to accept this and be OK with this? I am a hard working citizen and pay taxes just like the next person. i will not be going back into any CVS to spend my hard earned money with a company that employs a racist like that. before leaving the store, i asked the other cashier for the corporate office phone number, he didn't know the number and after 20 minutes of waiting he gave me a wrong number. WOWWWWW

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  91. why do people continue to support CVS WALGREENS and other large chains?
    find a nice friendly privately owned pharmacy where you are treated with respect and your prescriptions are filled promptly and correctly stop complaining and get off your duffs and look around

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  92. I guess I am not the only one that believes CVS is fleecing people. I went to the Mattoon, Illinois CVS to fill to prescriptions that I have had filled prior to that and they actually wanted to charge me 180 for these scripts that are btw generic and only cost me 10.99 for a 90 day supply each at Wal-Mart and K-mart and Target. When I questioned the girl at the counter about why they were so high she was nice btw, she told me I would have to sign up for there discount plan and that would be a 15.00 one time only charge. I told her just forget it and was going to leave. This smartelic young male pharmacist steps him and proceeds to get nasty with me when I ask him will this take long cause I am in a hurry, he tells me that this is not McDonalds! I didn't ask for his help. I told him he was an asshole and proceeded to walk out of the store and he was going to detain me to call the police for verbal abuse and have me barred from the store. I am a 60 year old grandmother who is disabled and he tells me he can stop me from leaving. Well he didn't and as far as barring me from his store I promise that won't be necessary because I would never go back anyway. To call the police for being called a name is childish and a waste of the taxpayers money. I think CVS apparently hires these kind of people and does not teach them any customer service skills. Yes, I was wrong for calling him an asshole but I call em as I see em. I will never darken the doors of another CVS anywhere in the United States and I will tell everyone I know not to as well.

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  93. Cvs pharmacy in whiteville NC is the worst pharmacy I have ever been to. I am only talking about the pharmacy not the front store. They are truly inconsiderate and incompetent. I have to explain myself multiple times bc they do not listen the first time. I have been trying to get my perscription filled for 3 weeks now and it is still not ready. I had to call back twice to get someone to try and order it and when I did I was told " if you want to just find another pharmacy that has it and we will transfer it". I didn't realize that it was my job to find a way to get my medicine. So I did. I found another pharmacy ( Walgreens) who had my medicine. I called cvs and asked them if they would transfer the script to Walgreens and they told me that "no, you need to call Walgreens and have them transfer it".

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  94. CVS does not care about their customers or their staff.don't bother calling corporate they will not do anything.Its all about money to them.Always opening new stores yet not caring to fix the problems in the stores they have.it is absolutely the worst place to work.If the pharmacist make mistakes its never their fault it is either the technician or the customers fault.It's pretty bad when a customer drops a script off and three hours later its still not ready.Pharmacist are the only ones that can fill controlled medication; however three hours after dropping off the script its not ready and the tech gets blamed okay right! Their ethic line is a joke.If you call their ethic line you get the dm.I can only hope to find another job .

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  95. Shame on you for making so much waste with unwanted coupons. Get with it and post sales on line. Save the environment. Have sale days Mondays- cosmetics, Tuesdays, food, etc.... Stop wasting paper. Receipts should be optional or online!!!

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  96. I see where a pharmacist in Orange, Va was told by corporate he can no longer wear his Christian ties. Apparently someone complained about it, was 'offended' by his tie. His ties consisted of Biblical scriptures, along with Christian based pictures on it. I find it 'OFFENSIVE' that he can't wear his ties. As Christians we are being fought against daily and this country was founded on Christian values and principles. It is about time we take a stand and demand our rights in protecting those values and principles.
    The person/persons that complain about it can go to another store to shop. I would if he could NOT wear his ties! I would be offended if he couldn't!
    CVS stand up for what is right in this country.
    As a customer, if I was sick and had to get a script from CVS I would find it 'so comforting' to see scripture and Godly photo's.
    Our country is chasing God and His word out of it and look what it has become?
    Shame on CVS, let this pharmacist wear his ties! It is his right and our countries right to do so!

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  97. I want to express my concern about a recent event that has taken place in our local CVS in Jacksonville, Ill. One customer complained about the religious symbols an employee wore on his attire. Corporate higher-ups have now banned this employee from wearing this attire. People in our community are enraged about this ruling! We are angry, to say the least. Please give an explanation that has any moral sense to this community!!!!!!!

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  98. I have been a CVS valued customer for years and have been doing all of my pharmacy business there I went to get my flu shot last week 9/07/2013 and CVS charged and told me that my Health Insurance denied the claim I called my health insurance carrier and their customer service told me that I was not suppose to pay because it was free on my insurance plan and now I am having difficulty with CVS getting refunded so as of today 9/11/2013 I have transferred all of my prescriptions to Rite aid and my Health Insurance advised me to tell everyone I know that CVS is not honoring their Health Insurance plans for flu shots...Good bye CVS you have just lost over 100 dollars a month from my prescription copays and if I do not get refunded I will see you in court.

    Joseph F Williams
    Henrico Virginia

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  99. I couldent agree more with all of complaints above here is mine they will not fill my crips a couple days early even though my medicade ins approved it .What if i needed them because i was going out town .They act like must wait until the exact date on your last refill.Cvs pharmacy employee are rudest people i have encountered .the store is in ozark al 176 andrews av pharmacy mgr is joe carter.he is a total *ss i have lost all respect to all of them they need to worry about there job and stop controlling me and my ins.they call me telling me i need to refill when i try to do so i am denied .iwill be taking my bus.else where also .CVS is the worst drug store of any i have dome bus with i would not recommend any one to use this pharmacy......

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  100. CVS In Elwood Indiana is going to be boycotted if two of their employees DO NOT quit involving them selves in local government. Their are 2 ladies that work in the Pharmacy, I don't have to give their names because everyone knows who they are and are tired of them running their mouths about the local administration. It is a pharmacy...keep your idle chit chat about local government off the job. There is only one other pharmacy in Elwood, but I will make sure everyone uses it instead of CVS....put your employees straight and make them realize that the citizens of Elwood do no appreciate them running their mouths!! Thank you

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  101. Very Unhappy CustomerOctober 24, 2013 at 4:19 PM

    CVS ON STATE STREET IN SPRINGFIELD MASS IS A JOKE!!!!!!!! THERE PHARMACY SERVICES SUCK! THERE TECHS ARE RUDE AND LEAVE YOU WAITING WHILE THEY TALK AMONGST EACHOTHER. THEY SAY 15 MINS AND YOU WAIT OVER AN HOUR!! ONE GIRL NAMED SADE IS CONTINOUSLY RUDE AND TOSSES SCRIPTS AT YOU AND SLAMS THINGS AROUND, VERY UMPROFESSIONAL!!!!! I HATE THIS CVS AND WILL NOT RETURN AGAIN, NOT TO MENTION HOW THEY ALLOW PEOPLE TO STAND OUTSIDE THE DOORS BEGGING YOU FOR MONEY EVERYTIME U GO THERE. CALLED CORPORATE AND COMPLAINED AND WHAT DO YOU KNOW, NOTHING WAS DONE ABOUT IT..

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  102. The CVS in Aurora Indiana is a terrible pharmacy, who decide themselves who they want to help and who they want to put at the end of the list, no matter when they received the prescription. I have have several conversations with corporate about how uncaring their pharmacy staff is, making excuses for their shortcomings. The CVS in Lawrenceburg Indiana is not much better. If my insurance didn't make me go to this pharmacy, i would definately swith to another.

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  103. Has this happened to you? I had a bad experience at CVS-slow service. Like many with a cell phone and a Twitter acount, I complained.

    A couple days later I get mentioned in a random Tweet. A young man sent, "go F_ _ _ yourself". I replied with, "I don't know who you are, but you are a class act." #sarcasm. The following Tweet instantly returned:

    I'm CVS's unofficial Twitter PR rep. And you are? That's right. Nobody
    Just curious if anyone else has experienced such nonsensense.

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    Replies
    1. Apparently, NO ONE in the West Covina, CA store #9687 knows how to make a photo CD. "Joseph", the manager does not return calls (2 weeks). I called 1-800-SHOPCVS to complain. That was last Friday. "Gary" told me he would investigate and call me back on MONDAY (and that he wouldn't be like "Joseph" and NOT call). Still no call.
      Negatives of the the photos documenting my 30th anniversary vacation have been DESTROYED and no one wants to talk about it. I rue the day I walked in to that store and will NEVER be back...probably not to ANY CVS. I miss Thrifty and Sav-On Drug Stores.

      Delete
  104. For the first time I used CVS to fill a prescription that normally costs me $16.89 CVS charged me $130.24 I called the store I perched it from and asked them to justify the cost , they said it was CVS`s price still with no justification I called corporate and complained of there absorbent charges and now waiting for a call back . Maybe they can explain, if not, I will never be using them again .

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  105. This sickens me. CVS makes man quit wearing ties because someone is offended? Im offended because of this. It is our constitutional right to wear what we want to wear as long as it isn't indescent. But because someone wears a Christian tie, God help you people. Our ancestors would roll over in their grave at this. Our soldiers fought for our freedom yet some biggest try to snatch them away. Get over yourself. I may apply for a job at cvs and if this happens to me, I will sue the company and laugh. It offends me because it offends you but we don't force our beliefs on you like you try to do others. Nobody forces atheist to convert, but you crazy people are agreeing to let atheist try to convert us by forcing us to keep it in private? This story is ridiculous and sad, and its cvs fault. Anyone caught promoting cvs should be sued, because Im offended. "DEAR FACE BOOK FRIENDS AND FAMILY I NEED YOUR HELP "ATTENTION" I WAS PICKING UP MY MEDS AT CVS/PHARMACY IN ORANGE VA WHEN THE GUY I HAVE BEEN DEELING WITH FOR MANY YEARS CAME TO THE WINDOW HE ALWAYS WEARS THE NEATEST TIES WITH BIBLE SCRIPTURE OR MAYBE A PICTURE OF THREE CROSSES THEY ARE BEAUTIFUL SO TODAY I NOTICED HE DID NOT HAVE HIS TIE ON AND SO I ASK WHERE WAS THE BEAUTIFUL TIES THAT HE ALWAYS WEARS AND HE TOLD ME VERY SADLY I AM NO LONGER ALLOWED TO WEAR ANYTHING PROTAINING TO MY RELIGION I WAS OUTRAGED HE TOLD ME THAT SOMEONE HAD MADE A COMPLAINT TO THE COM. THAT HIS TIES AFFENDED THEM WELL IT HAS OFFENDED ME THAT I WILL NO LONGER BE ABLE TO SEE THE BEAUTIFUL TIES THAT I THINK HE SHOULD BE ABLE TO WEAR SO I CALLED CVS CORPRATE OFFICE AND LET THEM KNOW I WOULD BE SPEADING THIS SHAMFUL ACT ABROAD SO PLEASE TELL EVERYONE YOU KNOW SHARE THIS PAGE WITH EVERY FRIEND AND TELL THEM TO TELL THERE FRIENDS I AM ALSO STARTING A PETITION TO MAKE THEM LET HIM HAVE HIS TIES BACK WE HAVE TO TAKE A STAND THIS IS CRAZY AND IT HAS TO STOP WE AS CHRISTIANS NEED TO TAKE A STAND PLS PLS STAND WITH ME AND LETS SPREAD THIS EVERY WHERE UNTIL SOMEONE SEES THIS AND MAKES THIS WRONG RIGHT THANKS Share" Copy and paste this story if your offended at cvs for taking away your constitutional right.

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  106. I went to CVS to fill a prescription for a natural thyroid medication for sensitive people after having it transferred from my pharmacy because it was not available from their supplier. I went to the store on 7th and Fry Blvd. in Sierra Vista, AZ. I called prior to both visits to pick up the prescriptions and I explained that the script needed to be followed exactly because of my sensitivities to many chemicals and food, and that I am a cash customer. I live 30 mile away from the store in another town and both times I went to pick the script up, the medication was not what was ordered. So, I spent gas (60 miles round trip, both times after calling to make sure it was there first) and time away from work while feeling like crap because I really needed the thyroid medication, to go pick them up. The first time I went I did not notice the switch until I left the store and had to return to get a refund and get a new script from the Dr faxed to the store. The second time, the manager waited on me and I opened the bottle in front of her to make sure that it was correct (she never told me not to), and it was the wrong medication again! She was extremely rude and condescending and told me that she should charge me for the medication since I "touched" it. I looked at her in total unbelief when she said that it was because I had touched the medication. First of all, she should have warned me as soon as I said that I was going to check it to see if it was the correct medication and second, it was the WRONG prescription and that was their error!! She finally sneered at me saying that she was "going to be really nice to me and take this bottle of medication and throw it away". I had to walk past the pharmacy counter to go to the restroom before I left and every single one of the people behind the counter were talking about me putting the medication in my hand and how stupid that was so loudly that everyone in front of the counter could clearly hear what was going on. What about HIPPA, not to mention that their behavior was about as mature as a 5 year old child in kindergarten!??? I really don't even know why I waste my time writing this after seeing all of the comments regarding other stores around the country. It seems to be corporate culture in the entire country... I basically told the rude rude employee that she did not need to make a special order because I would be taking my business elsewhere, but maybe this just might help one person from having to experience something like this! I left wondering if it was my silver hair or the cross around my neck...I guess it was just plain old incompetence, and a corporate culture of non-customer service...TOO BAD!!!

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  107. cvc@3361 market st in Riverside,are not polite.They are more concerned of production verses pr on it least an averarage level.needless to say,throughout the past year,my total of expenses are in the low thousands.I also received agift card @ value of 100.00 for a holiday gift,and without the seal off,I called,and it was valued @.26..Humiliation makes customers go elsewhere.Thank you.

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  108. Has anyone tried getting a real person at their corporate office? I've tried with no success. The call is automatically picked up by an automated system. It first asks you to look up the name of the person you are trying to reach on their directory. If you don't know it then prompts you to say the name of the person or the department you are trying to reach. If you don't know or it doesn't understand what you are saying, it will automatically hang up on you. If you press 0 at anytime, your call will be ended.
    A company that serves millions, won't take a call from any of them. I guess I need to call their customer complaint line and let them know.

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    Replies
    1. I tried n guess who answered ? The security guy , lol

      Delete
  109. I had a root canal today n went to cvs on Kentucky Avenue in Indianapolis Indiana , , a pharmacist told me to wait 15 minutes , n I ended up waiting 40 minutes , so when I argued the length they refused to give me my medicine , that boy said he doesn't know why I have been told 15 minutes cause that medicine takes 1 hour , so they wasted my time n I went to another cvs n I got it in 5 minutes .This cvs is on E Main St in Plainfield , Indiana .

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  110. I have gone to the same CVS pharmacy for eight years with the same prescriptions. The medication I take is one of those meds that I can not stop taking cold-turkey. Every month when I drop off my scripts, I hold my breath when they say, "Let me see if we have these in stock". They refuse me when I call a few days in advance to say I'll be in with my scripts to have them in stock. I get, "If we have them we have them, if we don't then we don't". Today I dropped off my scripts on time and they said that they did not have my meds in stock. They will not have them until maybe Tuesday. No sorry, no sympathy in knowing that now I'll be going through withdraw. They said to try another pharmacy.......yeah good luck! No one had them in stock of course. You'd think that CVS being my pharmacy for years could stock my meds.

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  111. I think you lost 2 customers today....I had a prescript called into one CVS and they didnt have the med so they said to go 5 more miles and it would be there in 1 hour.....well it was not and the Pharmacy Tech acted like I should have called it in myself. I have the flu and they told me it would be another 1 hour wait and that I could either come back later or come inside and wait! CVS cares so much about their customers that they want to infect more people with the flu???? I went inside 10 minutes later and it was ready but the Pharmacy Tech would not step away from the window to help me!!! So....I have been with CVS for about 10 years and I think I am going across the street to Walgreens! CVS - quit spending money on advertising how great you are and try spending money on training your help that the customer is always right! Fast and Friendly service with a economic value will always keep your doors opened! Rude, hatefule and non-caring employees will run your business across the street! Business 101!!!

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  112. I am a CVS I really am able to use a CVS in Mexia Texas where the pharmacist are great especially Karen and Carmen along with the Techs and cashier Kathy. They do treat me the best. My only problem is and this is not just CVS but all pharmacies. They put all of your personal information on the label on the bottle. It has your name which I understand, but also your address, Then on the bag is your name which once again I understand, then your birthday, address, rx number, and phone number. If you do not have a shredder to shred the papers on the bag it would be very easy for a person to call in the rx remember your information then go to the pharmacy and say they they are picking up your meds for you that you are sick and they are a friend or relative. When asked for your personal info they would have memorized it so they can spit out the info easily. Once again I am not picking on CVS all pharmacies use this practice however in today's society I feel that the privacy of customers information needs better protected. They tell you they you need to stand back when they discuss things with customers for privacy then please quit giving out so much info on the labels and the sheet attached to the bag.

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    Replies
    1. I meant to say I am a CVS customer at the Mexia Texas store and really like it. The pharmacists are AWESOME. ( Karen and Carmen Bryan was great when he was there before he moved to the Waco store) I do really like CVS. When I was at the HEB pharmacy they constantly go my prescriptions wrong. Major mistakes at HEB not little ones. Several times I received someone else medicine in my bag. The bag was labeled right but the med inside was wrong.

      Delete
  113. I would like to know why Walmart offers many generic drugs for $3-$4 dollars but when I asked CVS about that they said they didn't have a program like that and they couldn't offer any meds that low. So with CVS being so big then why couldn't they do the same program.

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  114. I am non-smoker, but after hearing of the CVS's new policy to not sell tobacco, there will be no CVS in my life. They have become a part of the mafia that is ruining this country.

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  115. Wife went to CVs #9391 to pick up prescription for her who is on medi-cal. Pharmacy tech Ryan King came back to her and said he credited our debit card for her son's previous pickup of same med which occurred in Dec. 2012 while he was covered by private insurance. The amount paid by insurance was $338.27 and that amount was supposedly credited to debit card. Wife explained that we were not due a credit because anthem paid for it. Tech got manager who took debit card from my wife and charged 338.27 to my card. He did not offer a receipt for either transaction. The debit went through immediately but still, one day later no evidence of a credit! Now I'm out the $338.27 with no proof of the credit transaction. I spoke with Ryan King and he said he would look for the receipt in the TRASHCAN!!! I would suggest a new policy that only a manager can approve refunds to avoid adversity placed on customer for such large amounts and a mandatory offering if receipt for EVERY customer transaction! Please instruct Mr. Hunter, store manager, to offer a receipt instead of tossing it in the trash. Was he attempting to cover up mistake? Very possible. No more CVS!!!

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  116. you blow Smoke out your ass Walgreens rocks

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  117. CVS treats their employees like crap. Too much favoritism on the part of Managers
    and unfairness in distributing working hours to all of the employees. Especially the ones
    that are the most dedicated and have the best work ethics.

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  118. CVS vs Controlled Substances:

    I live with pain 24/7 after back surgery. I have been under the care of an Anesthesiologist since 2005 and have been prescribed Oxycodone 15 mg and Duragesic Transdermal patches each and every month. I've used CVS for years and had no problems until I moved to Sebring Fl 6 months ago. Since then I've had great difficulty filling my Oxycodone because the store never has enough on hand to serve their customers.
    I have to reduce the number of tablets prescribed for me or I will run out before CVS finally gets their supply in to fill my prescription most times a week.
    I filed a formal complaint today with CVS Corporate customer service (Joan). After my explanation she assured me someone would review my complaint and try to fix this problem. I will never know since I will receive no notification either by phone or email that this is being looked into. My guess nothing will be done. My parents who are in their 80's are experiencing the same problems.
    SO CVS what are you going to do about this?

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  119. Dear Corporate Offices:

    I know you are often burdened with complaints but this time it is different. I am writing you to give you KUDOS for the pharmacy staff of store 5427 in Fair Lawn, NJ. I have struggled with health issues and reliance on meds for years and if it were not for the Dream Team of Linda, Marta, Martina, and the others I would probably lose my mind. Recently I lost my insurance coverage and had to switch to an AHA policy. The transition has not been easy, especially getting meds to come up at the right price but the service I get from these ladies is exceptional. They never complain about having to put through prescriptions more then once, talking to my insurance company for me, and just listening to me rant about the difficulties.

    Thanks for providing excellent service.

    A very satisfied customer,

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  120. I live in Decatur Illinois. I frequent the CVS store at 1595 Cantrell. Today I witnessed something very disturbing. I was shocked and appalled to see the store manager was being very rude and unprofessional. I don't think it is professional for the store manager to slam money and drawers in front of customers. She also cursed at the cashier, this was unbelievable to see a CVS manager behave this way in front of a line of customers. That poor employee having to work in such a belittling and hostile situation. I would think that CVS would require their managers to treat everyone with respect, employees included.

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  121. The CVS weekly advertisement is used, I assume, to draw customers into the store. Unfortunately, it made us run out of the store today. Every week here in Marlton, NJ, we attempt to go in on Sunday and get some deals. Most of the time the items on sale are out of stock. It has become a game to see if we can actually purchase what we are looking for. This game is getting very old! CVS is apparently not interested in being a viable annd profitable business. The employees and managers are incompetent. I can never get answers about stock or products. Ignorance is bliss!!! CVS I give you 6 months before you clowse your doors forever. Perhaps that is your goal!!

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  122. My name is Mike, I am writing in hopes someone will read this and be able to help me for i am pleading, begging that your company C V S and any affiliates ban the sale of computer dust cleaners and recall any off or your shelves ...I unfortunately wasnt aware of the dangers that existed until i found a loved one huffing a can of this bought from your Media ,Pa branch...i wish this on no family to have to go through and i dont blame CVS or anyone but them for doing this to themselves but I do feel this kind of very dangerous and deadly product should not be that easily available to the public without some sort of restriction. It is no different than selling a loaded gun and dont belong in a health store or Pharmacy ....I do know you have the right to sell what is with in the law but again im begging you to look at it as the moral thing to do...Thank you to whoever reads and can see my point on this alarming crisis

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  123. I began with CVS in June I completed a 12 wk cmptr trng in less than 6 wks. My trainer was not present for a lot of this!
    Aug I was asked to step in and oversee store 6865 as they went from one mgr to the next. I was at this store until the last week of Sept.At this point I had 6 wks of cmptr training and a few basic fundamentals and 1 mth of "floor" time in, Stocking & counting! At 6865 I "cleaned" and organized file cabinets, the office, and the back room.for the most part (the ASM) ran the store. the new mgr came to take over the store I returned to 6856 for 2wks and was offered a position as SM at 5260. I was excited but still nervous on whether or not I could handle it, I again was convinced that I could by my DM
    I realized that this store was in trouble! High theft, poor moral, poor staff, no one really trained on more than 1or 2 aspects of the store I tried hard to bring some kind of order to the store and organization..I asked several times for help just to get it functional , however no one ever came.
    I failed two audits with LP & asked for help...no one came.
    It took me 4 weeks to master IARs.I would like to see how long it would take another brand ew to the company employee to master that task at 100%. Only working on it 1 a wk...along with learning 10+ other tasks.
    Knowing the consequence of failing 3 audits I reached out to other managers to see what I could do... I was told that one man demoted . However, when I asked I was told that I could NOT...the discussion was dismissed with more reaffirming talk of how I could do it and that my DM was NOT going to let me fail as long as he sees that I was trying.I asked if I could transfer out of that store then, every manager told me that it was a mistake to put a "newbie" in that store it was hard to run for a seasoned manager .I was told I could not as long as it was a focus store . when I took it over I was told it was a focus store and the man I took it over from transferred to Plano.
    January's Audit was failed ...I took this as a learning experience, there was so much that I didn't know
    February I felt I improved....Wrong! I broke down during the audit and asked what I was doing wrong and was there anything I was doing right? LP, told me I was improving but there was still misses. ..He was so rude that I finally told him he didn't have to be a jerk to me, I was trying as hard as I could, but one can only retain so much in such short amount of time...I had been learning at mach speed since the day I started!
    March, a NEW audit came out, and again I failed, but this one didn't count because it was a NEW audit. I called DM and that is when I had the above mentioned conversation. He said he would be with me the day before the audit to ensure that I did not fail. I was failed by less than 1%!....Because my cashier of 16 years walked 5 ft from her register, within eye view of it and the customers, and failed to log off.

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  124. Did I pass DSD for the first time in 18 months (remember I have only been here for 6) ...YES!
    Did I do my IAR's right ...YES!
    Was everything EAS tagged right...YES!
    Was all my cash accounted for ...YES!!
    Was the CAR report done correctly...YES!!
    Did I vastly improve from the last three audits...YES!
    Did I miss other things? Yes (2 to be exact), but failing me because the bathrooms weren't cleaned!!!! (I have nasty customers....you don't know how many times I washed feces off the walls...this day there was toilet paper on the floor and water drops on the mirror...really?) To fail me because cashier walked 5 ft away from her register to stock candy and didn't log off? ASM missed going to the bank 1 day because she was there by herself with a new girl at the register and missed the cut off time so she took it the next day?
    This just doesn't look fair or just to me and probably not too many who would read this. One may even go so far as to think LP went out of his way to fail me because I told him he was being a jerk to me on a previous audit. He most definitely informed me that I would be the first person to fail 3 audits and lose their job in over 3 years.
    I loved CVS...I have wanted to work here for years...I gave all I had and truly wanted to succeed...I wanted this to be a career...I feel I was set up for failure and when I realized it and asked for help it was not afforded to me.

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  125. Do companies really disengage from the HUMAN aspect of business so much that they can not recognize a GOOD employee when they get one? I was truly dedicated to the CVS way...I brought OUTSTANDING customer service to this store and boosted the morale of the store employees by magnitudes! I reached out for help constantly ... I attended EVERY meeting ...I was NEVER late.. I worked 80+ hrs a wk on a paid salary of 45 hrs...I am just truly hurt by the utter disregard that this company had on my desire to succeed and be strong asset to them! Crushed would be the more appropriate word!

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  126. Visited your Castle Rock Colorado Store # 1335 today, first time for both my wife and myself....actually, our first two times, our first and our last.

    Stale sandwich bread, very loud music, could not hear conversation across the table, and loaded with Mayo, when mayo was not requested. Very sparse fixings on the sandwich, except for the over load of Mayo.
    Subway has nothing to be afraid of, in fact, I am sure Subway would delight in one of your stores next door or across the street, it would greatly increase their business.

    Won't be stopping again.

    Matt and Carol Faykosh, Louviers, Colorado

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  127. hello; i just came from the cvs in the belleview shopping center in alex., va 22307 and i always avoid that cashier by the name of jackie and the reason being today and the way she looked at me and if looks were meant to kill i wouldnt be sitting herre complaiining about that woman she never says hi to the customers she never has a smile on her face behind the register so why does she even bother to come to work at ALL!!!! she is a useless pice of employee that works or is suspposed to work theree and the clothes she wears nobody says anything to her that is why i only go in that store with my husband and all the talking to that woman is doing no good at all i know i use to work there and if i had kept my mouth shut i would still have been working there and the next time i get a cvs questionneair over the computer it is going to be a bad one and i do mean a bad one all because of that woman and one other employes that works there by the name of same he needs to go there as well. i did not appreciate to be sneered at the way she sneered at me no smile or nothing and that is why i went to the really nice cashier by the name of Miss Mariata she always has a asmile on her face and is very very kind and generous to me. i hope u will report this to the HIGHEST MANAGER IN THE CORPORATE OFFICE ABOUT JACKIE AND HOW SHE AND WHAT SHE DID TO ME. NOT RESPECTFULLY, MRS. LINDA KELLEY

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  128. I have been a loyal customer of CVS for years. It is very convenient for me, because it is located down the street from where I live, in Merrillville, Indiana.I went in on June 2,2014 to buy a few things that I needed. When I checked out, and slid my Card through the machine to pay, I was informed by the Cashier that my card didn't go through! I was asked to slide my card through for the second time, something I hate to do. I did so at the cashier's request. When I looked at my account the next day, it showed I was charged double for the same purchase. After being told I had to call Corporate, to address this problem, I was told I had to wait 5 to 7 business days to correct this problem, and receive my money back! I was unable to pay a bill that was due, because of this amount! I can not afford to wait that long, for a problem to be corrected, through no fault of my own! $13.91 might not sound like a lot to your company, but it is to me, as I am not working at this time! I know mistakes happen sometimes, but to have to wait that long for the problem to be corrected is not good business! I like shopping at CVS, but this will make me think twice about shopping there again! I would appreciate a refund of my money soon as possible. Thank you! Julia Rogers

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  129. I am looking for Aquafina flavorsplash, it has been advertised 2x in the flyer & I have been to 6 stores in my area of So FL & they all don't have it. I have a coupon from your website for this product which I can't use at other stores or at your stores either because you don't have it. Kindly tell me where in the 33319 I can purchase this product. thanx for your time. Lee Bell

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  130. C. Downes - June 17, 2014

    I have been a customer of CVS for many years. My husband and my sisters have also been loyal customers. Today I picked up my prescription for Clonodine, which is high blood pressure medicine and it was short 42 pills. The script called for 180. When I called Nick Patel (Manager) in the Jonesboro, GA (2281) store and said it was short. His comment was I counted them 3 times and its right. I told him that my husband and I just counted them and the script was short and, that I had gone through this several times before and requested the balance of my pills or I will transfer all 15 or more my prescriptions. His response was go ahead I don't care. He was as rude as he could be. My husband and sister have transferred all their meds to Walmart and have been very happy with their service. I will follow them and have all my scripts transferred to Walmart. Someone at CVS is pilfering pills or cannot count. What a shame.

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  131. Wow, I can't believe I read all these, but I'm researching on a different topic than the stores, their employees and such. My issue is Generics & the manufacturer's CVS is using NOW. HORRIBLE!! However I empathize with most of you. In Hawaii, Big Island, our CVS stores are still named "Longs Drugs", due to the "locals" protest of name change. Whatever. It's CVS. Since our state is known for it's Aloha and tourism, someone who is rude to customers is usually out of a job pretty quick. The cvs pharmacy clerks in my small town are exceptional, except 1 unfriendly person. I know we all know on one level or another that "Customer Service" doesn't mean what it used to mean 2 or 3 decades ago. Customer Service is a joke. It has been "Customer Serve Themselves", for a very long time now and getting worse. People in those positions should merely have "Store Agent" above their name tags. It's just another lie we're all fed daily everywhere. It's propaganda. Keep American's dumbed-down. Poorly run drug stores & their employees should honestly be of much lesser concern, than the pharmaceuticals they're dishing out. This web forum is "off tract" for me, but I did gather one piece of useful information, the name of the CEO for CVS, not that I expect that will help. I've been forced to research and learn more than I ever expected, out of crisis from one of my generic scripts coming from a different manufacturer. Not informed at pick up, by the way. A serious med for a serious condition. It was and is like taking a sugar pill with a "sprinkle" of the active ingredient in it. So, a few basics everyone should know, who doesn't already know, before I move on in my own search which is trying to find a pharmaceutical manufacturer that may make a better version of my medication. Hard, because the FDA isn't telling any truths about generics, and processes of approval to be met, before a new company can get their version of a generic drug approved and into our drug stores. Basics: Generics are bioequivalent (bio identical to the brand name), right? NOT! How many time have we been fed that line? The FDA requires only that the drug has at least 80% (20% less is acceptable?) of the active ingredient

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  132. I had to cut off some important info, it was too long and they wouldn't publish it. Just be more concerned about the drugs and who is manufacturers the generics. Read this months June 2004 Readers Digest, their cover story exposes the extreme drug shortage in America, and the roots in pharmacological problems here, the generics we're given, sub standard, it's all related. Think about the drug your about to take, more than how nice the store people treat.

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  133. This is a sicking display of management!!!
    Ok so this is a serious compliant about the SOUTHBRIDGE MA store. Someone from your corporate offices needs to get down there and see the lack of management in that store!
    The store manager STEVE BRIGGS obviously finds it fully acceptable to shop up to work drunk and late for your shift.. Iam a frequent shopper at this Southbridge location. And on several times over the last few weeks ive notice the same male employee with the name IVORY on his name tag, stumbling around the store wreaking of alcohol!!! I have made a compliant to each shift supervisor that has been working that night and one compliant to the "store manager" STEVE BRIGGS. Who assured me that , that isnt acceptable behavior and the employee will be dealt with!
    Well to my surprise again i walk into this CVS and who do i see but the same kid stumbling around wreaking of booze. But on this occasion his behavior was out of control!!! I witnessed the night supervisor who is a woman confronting him about coming in late and smelling of booze. And this is when Ivory started acting out of control yelling at this poor girl bringing her to tears. Ivory then stormed off and the woman seemed to be fine and returned to the front of the store. A few minutes later the intercom goes on and a slurring babble voice starts ranting profanities and threatening the two female employees that are working. This went on for quite a few minutes. Finally a male pharmacist cmae out of no where and got the kid under control. But when he was acked to leave the store and go home he started on his rant again... this again went on for about a good hour so I had to finally leave. But i was sure the next time i went in I would not be seeing this Ivory again.
    Again I was mistaken as tonight 7/27 I walk in there and there he is !!! HOW CAN HE NOT BE FIRED???? Showing up to work Late Drunk and making a scene and threatening employees! I looked and saw that the same woman who this kid started yelling at was working tonight as well, so i just had to asked how he still has a job? The woman told me that the manager STEVE BRIGGS cant do anything about it ? That all he does is report these incidents to his district manager "CRIAG" . Who also doesnt seem to get much done. But this poor girl is who has to work with this uncontrollable / unstable person who SHOULD NOT be still working there, she is absolutely uncomfortable and extremely nervous about working with him. She informed me that she asked not to be scheduled with him especially on night shifts where she closes the store. Her manager STEVE BRIGGS told her just not to worry about it ???? WHAT IS THAT ???????
    I really hope that one of you office suits reads these posts and investigates the actions of your management !!! And from now on i think ill be shopping up the road at the local Rite Aid .

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  134. Well no surprise my comment has been removed ! Just like how the Southbridge ma store is managed... When theres a problem just ignore it !!!
    Management in the Southbridge location allows drunken employees to do what ever they want.. Show up late , drink alcohol during thier shift , threaten fellow employees !!! All because the manager STEVE BRIGGS doesnt have the balls to confront any issues !! Real great complany !!! Your management is a joke! Ive complianed about this employee wreaking of alcohol and being rude to management numerous times. Ill be shopping else where from now on !

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  135. Really I just put a comment about the westwego, la CVS pharmacy and I don't see it! I am not going to retype the whole thing, CVS was fine and great to deal with when it was new! NOT NOW!!!, basically 2 times I brought in a prescription ask for refills and nothing shows up!!! Last one they found. I think y'all must have put a new system in the past 2 yrs, called I Don't Care, or Don't Bother Me, or I Really Don't Give A Crap, I Don't Want To Be Here Either!

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  136. My daughter had her pancreas, spleen and part of her stomach removed in South Carolina (MUSC). She is visiting her father in Indiana. She has a prescription for Morphine. This is a legal prescription written on the blue paper and signed by her physician at MUSC in South Carolina.

    I spoke with Alex at CVS store #6651 in Anderson, Indiana and he stated that he could not fill this prescription because it is from out of state. THIS IS UNACCEPTABLE! She will only be in Indiana until mid-September but will return during the holiday season and we need this issue resolved and an exception or override made to her special case. HELP MY DAUGHTER!

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  137. I am in Georgia. You have 2 stores that stand out as the WORST of ALL TIME in customer service. First you have Jose. If that is his real name at the Cascade store number 5395. Who said company policy is that you don't give out in stock availability on controlled items over the phone. If any other store gave that information they were lying. This was after waiting on hold for 3 min.That was on 8/24/14. On 8/25/2014, I was told by Charmaine. If that is her real name. It is up to the pharmacist at each store whether controlled items stock information is given out. We are only talking about Percocet. Mind you, all the other stores called gave me the information. So it is not uniformed store or company policy. The responses were with arrogance and rudeness, I'm not going to waste gas driving all over creation looking for something on a wild goose chase.

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