CVS CareMark Corporate Office Headquarters HQ

268 comments
CVS CareMark Corporate Office Headquarters HQ
Address:
One CVS Drive
Woonsocket, RI 02895 USA

Phone Numbers:
Corporate Phone Number: 1-401-765-1500
Corporate Fax Number: 1-401-762-2137
Corporate Email: [email protected]
Corporate Stock Symbol: CVS
Customer Service Number: 1-800-746-7287

CVS is a famous for their drugstores. CVS stores offers pharmacy products, health and wellness products, groceries, candy and general merchandise. CVS is one of the of the largest drugstore chains in the US.

Cvs Store's Customer Service Phone Number is 1-800-746-7287 . The company does encourage users to use their technical support system and help forums on their website.

CVS Corporate

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268 comments:

  1. I have been using CVS in SEvierville TN for three years, and today.. I went to get a prescription which costs 80.00 after insurance was applied. And, I had a gift card to pay for the amount and the pharmacist was very rude and his name is Claude. He said I had to get verification from the store manager before using the gift card. I am switching from CVS to Walgreens or Walmart. Yall are the meanest, rudest company I have ever seen. You do not help the people you just rob the people. Fleece the people. You are the Worst pharmacy in the world with your corporate GREED!!!!!! OCCUPY CVS!!!!!!

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    1. Well you might want to look at other pharmacy's all together, Walgreen have some of the same issues as CVS that is why I switched from Walgreen's,CVS employs younger adults that do not understand the value of working,therefore customer service,filling prescriptions and overall their ability to handle insurance concerns out weigh the structure of the days business, on my way out of the store yesterday I had to address my concerns with a manager unfortunately the manager agreed and stated that if it were a employee in the store she could fix the problem.And due her designated area the pharmacy was out for her correction.although I feel in a big company like that all managers should be able to address customers concerns on the managers merit and ability to address as such. I do understand your concern and hope CVS reads this.

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    2. Pharmacy CVS on 510 Middle Neck Road, Great Neck, N.Y. 11023 is the worst pharmacy to go to. They have given me the wrong presciption twice in a row. That could have led me to the hospital and die if I haven't noticed. I am extremely upset with their service. Their lack of professionalism is known in the community. They are DANGEROUS to go to!

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    3. I totally agree with you...Not only are they not professional, they do not have a sense of responsiitlity to their neighbors...On 11/5/12 at the store in Coral Lanes strip mall on Richmond Ave., SI I purchase $57.73 worth of stuff for the victims of Sandy for my Church...I asked for a discount, the manager said no CVS doesn't do that...She could have used her employee discount, but she didn't....On the other hand, Waldgreen's did...

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    4. I have also had problems in my Ironton, ohio local cvs. i had dropped off prescriptions for my two boys who are adhd. when picking them up they told me they had some for one child but not the other. i couldnt understand where the other childs prescription went. when i got home i started looking and they filled them all in my younger childs name. had i not noticed this and just gave them to him like the bottle said, what may have happened could have been real bad, sickness or even fatal. when asking about this the pharmacist acted like it was no big deal and when i complained about another issue to her she basically told me my doctor was stupid for writing me a medicine i have been on for 5 years and under three doctors care. so that is three stupid doctors and the smartest pharmacist in the world. its so weird bc i have had great experiences in ashland ky, and in cincinnatti oh every time i been to them. why is ironton so uncaring?

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    5. Reply to Margaritte Hinson and everyone above: I couldn't agree with you more on the employees incompetence at CVS Stores, but the MANAGERS takes the cake! As far as WALGREEN & CVS having the same issues with their pharmacies and employees??? It's because... here's a SHOCKER!!! THEY ARE ONE AND THE SAME COMPANY!!! Well...at one point in time. Has anyone ever wondered ... WHY THERE'S A CVS ACROSS FROM EVERY WALGREEN??? FYI: IT'S A BATTLE FOR YOUR MONEY!!! What happens when TWO people don't get along? Especially when it comes to MONEY? Your well being and customer satisfaction is NOT IMPORTANT here! What's important to CVS..... is your wallet and taking WALGREEN down. That's. why these people lack the ability of providing satisfactory customer service, because that's the least of their concerns. I suggest WalMart or any other pharmacy for future refills and prescriptions. At least, you'll be dealing with professionals and. NOT some imcompetent snot nose kid fresh off the McDonalds burger line with no respect for your time and money. They also lack the ability to understand that without customers repeat business, they wouldn't have jobs and. paychecks.

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    6. I am a Pharmacy Technician in MASS and I work at CVS, and it is not that we don't care to help - we absolutely do. But people have to understand we are humans, we make mistakes, and there is only so much verbal abuse we can take! I am not doing you a favor, I am doing my job, which doesn't pay well AT ALL. For all the shit we put up with daily, I do not get paid any where near what I should be getting paid. For those who threaten to go to other pharmacies - we honestly don't care. Your one RX a month is not going to put CVS out of business. If you are a rude customer, we would rather you transfer! There is an article online called "Is it bad service or are you a bad customer?" Those customers that come in looking for a fight should read this. For those complaining about mistakes in your RX, you are right - that should never happen because there are a lot of verification processes to go through, which at some point, atleast one person should have caught the mistake. However, remember, we are not robots - we are people who unfortunately make mistakes. Its not just CVS - issues are going to arise at any Pharmacy.

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    7. In respond to Anonymous I can said yes are human but NO take a own responsability with peoples, in my case are CVS here in Cleveland OH, I was in Walgreen and after some who working in a pharmacy was steal medication, in that case was Moephine and a Manager was to rude, now better was call a Cop and doing a report, but I move.For a last two years all was OK, but in my house we are two peoples with a Pharmacy, and with her was mistake a medication, she are diabetis and use insulin,mistake can kill her, next time I know i will call a COP and report, now in my case some peoples became to rude with my, in part have a problem get a Doctor over a telephone for refill, but is not my fault, now I don't drive and use a electric scooter mobility, in a winter are to hard go to a pharmacy, last time I was call and order over a computer, I doing every month, but today was told me I don't have a order in a computer, and sorry again is not my fault and less toerate be a rude and take me for idiot, I am not young, I am 65 and disable, plus I know all medication I take and what is for each, but I have two for pain and arthritis, I can wait a few day, my pain are to severe. I thing better for CVS is warming one time and second time fire direct from job, I assure that worker never be will make some mistake.All worker get a salarie from a customer who paid.

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    8. Hey talk about CVS managers! I just called my local CVS in Pearl River, NY with a question for the pharmacy. When the pharmacist I spoke to did not give me a satisfactory answer, I asked for a manager. The pharmacist put me on hold and then got back on the phone to say that the manager did not want to speak to me, When I insisted that I speak to a manager, a person named Justin M. got on the phone and identified himself as the pharmacy manager. I asked Justin if what the pharmacist said to me was true - namely that he (Justin) didn't want to speak to me. Justin then told me that he didn't say that. In other words, the pharmacist lied to me! Why does CVS hire people like this?

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    9. My experience with CVS is totally opposite of what you all (Ya'll) are saying. My CVS pharmacist goes the extra mile to ensure I get the correct medications based on my personal needs. They even stopped carrying a certain manufacturer's pain medication but the "other" manufacturer's product doesn't work for me, so MY CVS pharmacist special orders the meds that do work. Generic meds are supposed to be the same, but they aren't. MY CVS pharmacist even goes as far as refilling certain meds on the same day so I get a better deal through my insurance carrier.
      It has been my experience that it is easier to complain than it is to praise, and I am praising my pharmacist! For that matter, My CVS store!
      I consider myself the most expensive customer in the world. If I don't get proper treatment, I say nothing, pay my bill, and leave- for good. All the marketing dollars in the world will never get me to darken their doorstep again- which is why I'm the "most expensive customer".
      Ya'll need to quit yer bitchin' and git to gitten. If the manager didn't want to speak to you, or the pharmacist didn't help you properly, or the young employee didn't step fast enough for you, consider this: Maybe its because you were bein' a DICKHEAD!!

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    10. I guarantee you, you will be so much more angry when you visit a Walgreens pharmacy. I promise you. I will never step foot into any of them again. If you thought cvs was rude, your in for a rude awakening... just so you are aware. Only trying to help... pick any other than Walgreens.

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    11. As a long time pharmacy user, just yesterday ran into the absolute most sincere, helpful pharmacists I have ever dealt with. He is in Richmond Hill, Ga. and I hope somebody actually reads this and relays this info. Carl went above and beyond to help me get out of a tough situation med wise. Again, Carl Collins is the man.

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    12. I too have had a totally unsatisfactory event in a cvs in sun city az.
      when I tried to pick up a medication given to me that very day by my doctor along with another medication, the second medication was there but I was told the doctor had not sent the first one. When I check with the doctor, they confirmed they had sent it. So when I went in trying to determine where this mix-up originated the person who deals with all these matters, and who had originally denied getting the order fromn the doctor lied and told me that I had refills for the medication, and could not give me the one I asked for because it had not been received. This person is a moron and should not be dispensing meds or dealing with the public. Of course all she had to say is you have refills. problem solved. but she was not smart enough (and I mean it) to do that. shame on CVS for hiring such people, especially when dealing with life and death issues.

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    13. Dear Anonymous Pharm Tech: You are an a$$ and have definitely chosen the wrong profession. Find a job behind closed doors where you don't deal with people. I'm sure your coworkers will be charmed by your dazzling personality.

      As far as CVS and their incompetence, in the last six months, I have been shorted twice on the SAME medication (90 caps instead of 180 - and by the way, try getting a pharmacist who tells you she "doesn't make mistakes" to admit she can't count!), have been given vials of injectable pain killers instead of B-12 (which could have been fatal had my husband not caught the difference in color of the solution), and have had not one, but TWO written prescriptions for controlled substances lost that were supposed to be on hold. Do you have any idea how difficult it is to explain to your doctor that your entire pharmacy is apparently full of idiots and get another prescription from him?! You, and apparently my CVS pharmacy staff, must be from this latest generation of young people who expect to get paid just for your precious selves to show up, instead of actually doing your jobs. Contrary to your poor perception of your customers, we have a right to get angry when our pharmacy makes so many "human mistakes". What you apparently fail to understand is that you all are literally holding our lives and health in your hands. So act like a grownup and just do your damn job.

      Oh, by the way, I don't have one little prescription that won't make or break CVS. I have 21, the cost of which is in the thousands - to the extent that I meet my annual $2500 deductible by Feb 1 every year.

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    14. I am a pharmacy tech at cvs or was not sure anymore, I was bullied by the pharmacist and another employee. My customers loved me because I would help them with any situation or get them answers. I was complemented many times about my courteous attitude, yet I am being pushed out and no one is helping me. I really miss my customers.

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    15. By the way my name is Lesley Whitehead I made the comment above and I am giving my name and that I work at a store in Gulfport,MS. To all the customers I miss you.

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    16. I would just like to start off by saying that I am a completely disabled Las Vegas local, and have been using the closest pharmacy in my neighborhood because I have no other
      Options at this point with the lock in to this particular CVS. Long story short. They refuse to fill my C2 narcotics because of tgat new tamper proof paper reg. Which they never notified me about prior so that I might be able to plan something in advance so that i could change the situation for myself. I can't take it other pharmacies because of the lockout and I made an appointment to see a diff doc with tamper proof paper, but the earliest they have for new patient is the 15th of Dec.more than two weeks away. In the meantime there is a good possibility that I could have another seizure, another stroke or a hear attack for being without my meds. So in otherwords theres a good possibility of dying over the negligence of the staff, pharmacists, and managers at CVS Las Vegas on Ellis 89121.
      transportation to another
      pharmacy, not that it would
      matter if I did because I
      have what's known as a
      pharmacy "lock in" with this
      particular pharmacy through my pharmacy.
      (Which means that I can't go top another Pharmacy)
      even though I would kill to
      be able to go to any other
      pharmacy at this point after what has happened to me
      during the last week. I have
      been going to this pharmacy for approx. 5
      ýears with the exact same
      meds and the exact same
      doc for the same prescriptions that I have always recieve (which include many different types of meds. Such as controlled pain meds and Anxiety meds. As I stated before I have Cerebral palsy, Osteoporosis all up and down my spine, (which medical researches/scientists have also done a long term study for adult Cerbral Palsy systematic affects and symtoms after pediatrics since their are no adult Cerebral Palsy specialists in America/Las Vegas. They came to some interesting conclusions. I.E. that we start developing severe Grand Mal Seizures, complete insomnia, and that pain other symptoms continually increase over time. It's true.
      Anyway to the point of CVS..I have been taking the same meds (controlled sub.)and (non-controlled) from the same doc, and from the same CVSbfor about 5 years now. Last week (Tues. Before Thanksgiving weekend) I turned in my hard copy scripts for the controlled ones and my doc called in the others.
      Now my insurance is Medicaid and they have never denied any of my meds before.
      But the front "drop off " girls (that I see and talk to every month for 5 years tell me, "they have a new change in policy" which is that "they can no longer accept c2 RXs without "tamper proof" paper. And btw this is the same day they are due. I try to show them that on the paper is my doctors microdot signiture (which is impossible to duplicate). And the woman says, "I don't know what this says". When any pharmacist would know what it is and look at it with a magnifying glass to verify.
      I ask them what is the reason for this new "rule" and why didn't they inform me sooner like the last time I was there so I would have had time to plan some other strategy to get my meds. And sll I got was the complete runaround and lies. Because I'm locked into that particular CVS by Medicaid. And when i drove all the way back to my doc to explain the situation and ask if he would get some "non-tamper proof" prescription pads. To which he replied i should just take it to another pharmacy. Which I reminded him about nn thatFirst they te

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  2. I had made the terrible mistake of enrolling in the CVS automatic prescription refill program. Because I work at night and with the many prescriptions they provide, I can count on a “good morning” wake up call at 9:21 am every few days. After repeated requests to be taken off the program, the pharmacist tells me, “ the telephone calls are to remind me, to call for a refill. “ Clearly, I must change my telephone number or my pharmacy. The Hamburg New York store is a good place to stay away from! How rude and ignorant can you people possible be?

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    1. They can remove you from auto-refill and you donot have to receive the phone calls they can enter your # in an other box so incase of a problem like out of stock medications or need to call your MD etc

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    2. Sorry about my comment, was having lot's of trouble getting into this tiny box on my phone. And when I we nt to add more it kept jumping back to the top. I never got to ask thought if anyone knows of other places to complain/formally besides the ADA or CVS corporate office. (Which I am planning on doing btw)!

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  3. I worked at CVS and can agree. They DO NOT know what customer service is!
    They don't treat their employees much better.

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    1. maybe you need to go elsewhere,sadly this is the world in which we live.

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    2. In response to the employee above... You are one of the few good apples employed by CVS and understood the value of customer service. Unfortunately, the majority doesn't have an inkling...just like CVS...they are unprofessional with no standards and incompetent. The managers need to go back to grade school and learn math. Because
      anyone who should be a manager, must have the ability to balance the daily deposit slip. I mean how can you NOT figure out where the missing money is...and expect your employees to know?
      You're the MANAGER of the store! YOU SHOULD BE THE ONE HELD ACCOUNTABLE FOR THE MISSING MONEY!!! You are the one who makes the bank and so how can you NOT KNOW WHEN THERE'S MONEY MISSING DAILY? It's IDIOTIC!!!

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  4. N do many of their Somalian/Sudanese employees speak understandable English.....

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  5. I was sick dying with 104 fever. Went to get my prescription from the CVS on Alameda, Burbank CA. The girl first look at my paper work that I had gotten from the Urgent care about 40 min prior and says " this is not the right prescription paper work. You have to go back to the hospital and try to get it from their pharmacy". Now I barley was able to stand on my feet because of the fever and muscle pain that I was having. I asked her to contact the pharmacy in the hospital, she said that it was not her job to do so. Finally, going back and forth with her in my sick situation for about 20 min her manager comes up to me very rudely and says " I'm sorry that your sick but you have to go back to your hospital to get another form of prescription paper work in order for us to help you". He did not want to do his job and call the pharmacy in the hospital to transfer over the prescription. Instead, he argued with me and told me i need help so i should go to the hospital. There are people out there that desperately need a job that they can actually help people and provide excellent customer service. People like that should get fired for LIFE!! Right after that I went across the street to Walgreen's pharmacy, right away they called the hospital and transferred over my prescription to them. I got my prescriptions less then 15 min. I had never experience something like that my whole life. I would never ever again go to cvs for ANYTHING!

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    1. I understand how frustrating that would be to have to go back to the hospital. I have a friend who owns a pharmacy. The right paperwork needs to be given by the hospital or they have to send you back to get it. I'm sure it also would have been possible for them to call it in. Anyhow, my friend had a situation where the date was missing from a prescription that he filled and it was found during a medicaid annual visit. This resulted in fullscale internal audit and was fined about $10,000 for every discrepancy.

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    2. Jerry, your the corporate dumbass they are talking about. The ones that don't care personally and wouldn't make a phone call to get the damn script. No one asked the employee at CVS to break any 10,000 dollar rules, they just wanted their script. Your a joke

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    3. I was excited to have a minute clinic believing that it may be easier on people that don't have insurance, but unfortunately it is just as expensive as a walk in clinic. How sad is that? At least publix gives back to the community by giving some antibiotics to people for free. I think the cost of drugs and seeing any doctor is outrageous, somebody needs to set a decent price on the visit to the nurse, and maybe give a small discount on the meds if we buy them from CVS. Cannot a huge corporation do something a little more special than the others for mankind? I spent 90.00 dollars for a walkin clinic. It was 79 or 80 with you . A doctor is a few dollars more. A nurse should be a lot less. Hire a medical assistant and perhaps you can charge less. It's just sad all the way across the board.

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    4. I would have called Corporate. It is easy to find if you can google it or look it up on your phone. And I would have gotten the names of the employees involved and reported it to Board of Pharmacy in the state you live in. That was/is totally unnecessaary for anyone that is trying to get medication and sick as you were and having to go through that BS. That is also a liability on the CVS's part.

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  6. I have a problem with CVS. I have had an issue for a week and I have spoken to my store manager and I have sent and E-mail to the corporate office for some help to my iusse, and I have not received any response back. I'm very disappointed in CVS.

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    1. I have the same situation, it's been about 3 weeks since contacting CVS online about the poor service and overall dirty store conditions. We shop at RiteAid now.

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  7. We have been having many problems with the CVS on Louetta in Spring Tx.for several years now, since the long time pharmacist who was personalble,got to know customers, explained and talked to you, helped with over the counter questions...and CARED left!I have been told by someone who worked there that when Dale left,and the new phamacists were so lax, that customers that also loved Dale, left in droves!!! Now management appears to be non existent,and now have been told the manager is retiring, so everything is slack and unprofessional. They hire teenagers to work in the pharmacy,they come and go. They are not friendly or knowlegeable/helpful. The one female pharmacist, Jackie, does her job well, but pays no attention to the delays and lack of customer care by the teenagers.She appears to be very overworked. Yesterday was the last straw. I went to fill a pain perscription directly from the dentist office. I told the young girl "pharmacist" ? in the pharmacy that I was in pain from a dental procedure and IF there was a wait for filling the percription I would take it somewhere else.She told me it would be filled right away. I noticed a young man sit next to me and then go chat with her. After 15 minutes I asked a young teenager at the pharmacy checkout if it would be much longer...she "didn't think so", but didn't check... Then I saw the young man go back of the pharmacy counter and he was laughing and joking with the young girl "pharmacist"?I I waited a few more minutes and when I saw the "pharmacist"? I told her I was really in pain and was the perscription ready?! She told me that her printer was down and the young man was working on it. Obviously she had to know that for quite a while since he had been sitting next to me before going back there. She said she had no idea how long it would take to fix it!!! I was in tears and told her to give me my perscription and I would take it to another pharmacy. It was just so uncalled for and she could have cared less!!!! No apology...Nothing!!!! And needless to say ..... how unprofessional the whole scene was and is at that store!
    I called corporate CVS today and complained...I hope someone will contact me. From other emails...it doesn't look promising.

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  8. I was forced into using CVS because my local pharmacy was taken over by them. We had no advance warning of this change because CVS issued a gag order on the pharmacy or they would have cancelled the buyout. My mother who is 92 years old suffers from Alzheimer's disease. With the "wonderful" new laws she found herself with a gap in her coverage. When I dropped off her prescriptions I was told the cost would be $1400.00 for a 3 months supply because she had no coverage. I asked why even the generic brands were so expensive I was told they usually are when they first offer generic alterantives. Well since I've been getting the generic for a year now I wasn't really sure what she was talking about. I then went online to discover that one of the drugs was available (without coverage) from COSTCO (and many other pharmacies) for approximately $110.00 a YEAR. CVS wanted $234.99 a MONTH for the same generic drug. When I brought this to the attention of my local CVS (New City, NY) I was told "then it's a no brainer." Its rather obvious that CVS doesn't care about anything or anyone. Terrible corporation.

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  9. I am so sorry about the terrible service people have obviously gotten from CVS, but I am writing about a positive experience...but non-drug related (which should mean something).

    I have some lingering short term memory problems from a brain surgery operation, and it's difficult to remember things that happen just a few minutes ago. I had been at the Flagler Beach, FL store making photos and forgot the CD I had made. I went back to the store two days later and asked if it was still around, it was! I was surprised Kathleen found it because it was just "floating" around the countertop. I was very pleased as I had taken a photo that was unusual and wanted more copies. Kathleen was wonderful! She helped me through the process at several points, patiently explaining what was needed. I can't say enough good things about her. Such a nice lady and valuable employee!

    I hope someone reads this and rewards her for her work on behalf of CVS. She is very deserving of a raise, an award, SOMETHING!!! to recognize her hard work and caring attitude. It seems to to me, considering the other reviews, that CVS could use the good publicity

    Bunka65

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  10. My spouse has worked for CVS for years both as an assistant and now as a store manager
    And I will have to be 100% Honest with This company ... There has been many benefits to her employment with CVS. It was good at the start (few years back) But now it's the worst thing to happen to us. For the past Three years, I almost NEVER see my spouse!! Working 65 hours a week with there almost always having some store visits LP visit Next to no true in store help. All for what a 45 hour base work week salary pay check!! This job is killing this wonderful hard working person. There seems to be no end in site. I have see a time where the way to get ANY time off is to work 7am to 10pm shifts. Or like a years plus ago be hospitalized!! I know for a fact it's this job and it's physical/emotional stress that will lead to death or disability or unemployment.

    Being a store manager, grants my spouse the ability to NEVER have time to LIVE THE LIFE. That CVS campaigns about. They DON'T Care!! About the employees!! There truly is no end, since the hours are so long and looking for another place of employment is next to near impossible. Asleep is all I know or my love these days. Stop this madness to gain your own greed! Give back to the ones that make CVS. What it is!!! This problem is across the board!! So help me lord if I lose my partner because of your cor~Pooor~ation! I will find myself on a mission to take away everything you and the higher up have!!!!

    I hope for the meaning of being human someone takes the time to read this and stand up and really do sometime with your power!!

    Thank you
    ~ A Concerned Spouse

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    1. CVS SUCKS. What else can I say..I have read a lot of post here and 99% of them are NOT GOOD...CVS corporate doesnt matter as long as they get there $$$$....I have been given the wrong meds more than once,not ready after they called and said they was ready... and one of the best was it will be 30 minutes more..Hell I dropped it off 24 hours before..and today day (9/4/2013) 3 trips to CVS and still dont have all 2 of my meds...CVS you should be ashamed of yourself...never had this much trouble with WAL MART or Wall Greens..GOOD BYE CVS....YOUR &*&^%^$#@^&()__&*^^##@@__.Logansport,Indiana

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    2. The conditions at CVS is they treat their employees like lamb for sheering and they will drain every minute of every hour they can out of all the ones who bring in their Christmas bonuses and the employee does it out of fear of losing their jobs and the company knows this rather than provide enough hours to properly staff each store oops that would take away from their bonuses trick or treat

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    3. Wow i work for CVS for yrs and to go through and read some of this comments are very disheartening and it's all true! I just don't understand how a major big corporate million-dollar company can treat its customer and employees the way that they do. It's very sad! All the bonuses stuff is true they pockets get fat and they are able to feed their family while we are struggling to feed ours. In the beginning i loved working for this company cause they cared and i have great customers who keeps a smile on my face and i keep a smile on their face too. Now as a full time worker they cut my hours my customer always asking where i've been? I still smile through the pain to satisfy my customer but they also have seen the change through the company. Happy employees=Happy customers=more $$$$$$$$ for these company. Greed will destroy it all. God don't like ugly! someone need to reevaluate the head people in charge.

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    4. I still hope u have your job after that last remark about god dont like ugly people!
      someone need to reevaluate the head people in charge especially with the
      way the economy is now good luck to u and to what u said.

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  11. Once again I will look at my sign above my desk that says "DON'T BOOK WITH CARNIVAL". They made two costly mistakes while my client was sitting beside me booking her 50th wedding anniversay with her family and Carnival won't do anything to make the situation better. They won't even give her any onboard credits! The mistake is over 900.00 difference and all because the representative didn't listen even when I repeatedly asked for the grats. to be added in and the ins. Now I have a customer that is really mad and probably won't use a travel agent again. Carnival offered no help....this isn't their only time. It's their word against yours and they don't make notes in their computers so they win all the way around. You can't trust them for their word at all and I will not use them ever again. I will sell another cruise line. Their whole crew screwed up in Oct. of 2011 in St. John's NB and we almost had a stampeed.......it was awful then we had to wait too long to get back on the ship and I myself had to wait in line for two hours! These people are idiots!! They offered no apology no me what so ever. No more of my business!!!

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  12. Upon reading all the comments I see that I am not alone. The CVS pharmacy in Queens Village NY is a disgrace. They have over the past few years, shorted my refills, gave me a wrong medication from a doctor I do not know, not filled a refill when it was called in, always fail to do a consult when it was stated on the form with a new drug. Last but not least I always ask for regular caps because I can not open the child proof ones. I often have to go back to the store to have the caps changed. I will not go back there. Enough!!!!!

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  13. When does a customer sitting infront of their computer downloading their personal photos in the comfort of their home to the CVS store be a priority & a hold up for the customers in the store developing their photos in house?
    I develope a few photos at Target or Walmart from time to time & I wait no longer than 5 to 15 minutes for development. I needed to pick up a perscription & programed the photo booth for 2 pictures. After paying for my medication & picking- up a few Easter items it was time to cash out. That was less than 10 minutes & the young girl at the register said that the customer who emailed his/her photos were ahead of me & now my wait was going to be longer. Three photo
    computers & the computer I was on gave me absolutely NO indication it was backed up with incoming mail! I was absolutely pissed! And the individual servicing me couldn't care less. If your store has 3 photo computers, designate 1 for outside email to be in use for outside service! And to boot....only 2 people "working" behind the counter after 5pm is absolutely rediculous! It's when people who are getting out of work need to stop in to get the small items! Rockland, Ma

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  14. A friend and I took a trip to Atlanta on Friday April 6 and she experienced a terrible fall. The bus driver told us to go to CVS and the pharmacy would help her to clean and bandage her face. But that was not the case, we arrived at CVS at the Civic Center Plaza only to be ignored and humiliated. We asked the pharmacy if he could help and he told us that we would need to find the first-aid ourselves and that we would have to find security to let us into the bathroom. My friend was bleeding and he wouldn't even help.
    When we did locate security,he said to the pharmacist that he could have helped us,but he didn't.
    Were we wrong to expect the pharmacist to assist us?

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    1. The pharmacy staff cannot help in situations like this as it would be a liability issue. I had a 10 year old come to me with a staple stuck deep into his finger, and I wasn't even allowed to pull it out for him. Sad, sad state of affairs.

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  15. I had an issue with CVS in Indianapolis on the corner of 71st and Michigan rd. I called the district manager, Mike Murphy, regarding the issue and he understood the problem. Mike Murphy mailed me a $25 gift card to use at any CVS. Well he didn't mention that I can only use the card for FSA items.. cold meds or band-aids things of that nature. This store customer service is at a low.. The manager and the supervisor are at a low and the distruct manager Mike Murphy is at a low. What would make him think anyone need to buy $25 in cold meds. Just give people a regular gift card they can use for anything. I plan on using the $25 gift card and CVS will never have my picture on their camera again. (GO OUT OF BUSINESS)

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