CVS Drug Store's Headquarters and Corporate offices are located in the USA. Their address and phone number is listed below:
CVS Corporate Office Headquarters HQ in the USA:
One CVS Drive
Woonsocket, RI 02895
Corporate Phone Number: 1-401-765-1500
Corporate Fax Number: 1-401-762-2137
Corporate Email: info@cvscaremark.com
Corporate Stock Symbol: CVS
CVS is a famous for their drugstores. CVS stores offers pharmacy products, health and wellness products, groceries, candy and general merchandise. Cvs is the of the largest drugstore chains in the US.
Cvs Store's Customer Service Phone Number is 1-800-746-7287 . The company does encourage users to use their technical support system and help forums on their website.
CVS Corporate Office Headquarters HQ in the USA:
One CVS Drive
Woonsocket, RI 02895
Corporate Phone Number: 1-401-765-1500
Corporate Fax Number: 1-401-762-2137
Corporate Email: info@cvscaremark.com
Corporate Stock Symbol: CVS
CVS is a famous for their drugstores. CVS stores offers pharmacy products, health and wellness products, groceries, candy and general merchandise. Cvs is the of the largest drugstore chains in the US.
Cvs Store's Customer Service Phone Number is 1-800-746-7287 . The company does encourage users to use their technical support system and help forums on their website.
I have been using CVS in SEvierville TN for three years, and today.. I went to get a prescription which costs 80.00 after insurance was applied. And, I had a gift card to pay for the amount and the pharmacist was very rude and his name is Claude. He said I had to get verification from the store manager before using the gift card. I am switching from CVS to Walgreens or Walmart. Yall are the meanest, rudest company I have ever seen. You do not help the people you just rob the people. Fleece the people. You are the Worst pharmacy in the world with your corporate GREED!!!!!! OCCUPY CVS!!!!!!
ReplyDeleteWell you might want to look at other pharmacy's all together, Walgreen have some of the same issues as CVS that is why I switched from Walgreen's,CVS employs younger adults that do not understand the value of working,therefore customer service,filling prescriptions and overall their ability to handle insurance concerns out weigh the structure of the days business, on my way out of the store yesterday I had to address my concerns with a manager unfortunately the manager agreed and stated that if it were a employee in the store she could fix the problem.And due her designated area the pharmacy was out for her correction.although I feel in a big company like that all managers should be able to address customers concerns on the managers merit and ability to address as such. I do understand your concern and hope CVS reads this.
DeletePharmacy CVS on 510 Middle Neck Road, Great Neck, N.Y. 11023 is the worst pharmacy to go to. They have given me the wrong presciption twice in a row. That could have led me to the hospital and die if I haven't noticed. I am extremely upset with their service. Their lack of professionalism is known in the community. They are DANGEROUS to go to!
DeleteI totally agree with you...Not only are they not professional, they do not have a sense of responsiitlity to their neighbors...On 11/5/12 at the store in Coral Lanes strip mall on Richmond Ave., SI I purchase $57.73 worth of stuff for the victims of Sandy for my Church...I asked for a discount, the manager said no CVS doesn't do that...She could have used her employee discount, but she didn't....On the other hand, Waldgreen's did...
DeleteI have also had problems in my Ironton, ohio local cvs. i had dropped off prescriptions for my two boys who are adhd. when picking them up they told me they had some for one child but not the other. i couldnt understand where the other childs prescription went. when i got home i started looking and they filled them all in my younger childs name. had i not noticed this and just gave them to him like the bottle said, what may have happened could have been real bad, sickness or even fatal. when asking about this the pharmacist acted like it was no big deal and when i complained about another issue to her she basically told me my doctor was stupid for writing me a medicine i have been on for 5 years and under three doctors care. so that is three stupid doctors and the smartest pharmacist in the world. its so weird bc i have had great experiences in ashland ky, and in cincinnatti oh every time i been to them. why is ironton so uncaring?
DeleteI had made the terrible mistake of enrolling in the CVS automatic prescription refill program. Because I work at night and with the many prescriptions they provide, I can count on a “good morning” wake up call at 9:21 am every few days. After repeated requests to be taken off the program, the pharmacist tells me, “ the telephone calls are to remind me, to call for a refill. “ Clearly, I must change my telephone number or my pharmacy. The Hamburg New York store is a good place to stay away from! How rude and ignorant can you people possible be?
ReplyDeleteI worked at CVS and can agree. They DO NOT know what customer service is!
ReplyDeleteThey don't treat their employees much better.
maybe you need to go elsewhere,sadly this is the world in which we live.
DeleteN do many of their Somalian/Sudanese employees speak understandable English.....
ReplyDeleteI was sick dying with 104 fever. Went to get my prescription from the CVS on Alameda, Burbank CA. The girl first look at my paper work that I had gotten from the Urgent care about 40 min prior and says " this is not the right prescription paper work. You have to go back to the hospital and try to get it from their pharmacy". Now I barley was able to stand on my feet because of the fever and muscle pain that I was having. I asked her to contact the pharmacy in the hospital, she said that it was not her job to do so. Finally, going back and forth with her in my sick situation for about 20 min her manager comes up to me very rudely and says " I'm sorry that your sick but you have to go back to your hospital to get another form of prescription paper work in order for us to help you". He did not want to do his job and call the pharmacy in the hospital to transfer over the prescription. Instead, he argued with me and told me i need help so i should go to the hospital. There are people out there that desperately need a job that they can actually help people and provide excellent customer service. People like that should get fired for LIFE!! Right after that I went across the street to Walgreen's pharmacy, right away they called the hospital and transferred over my prescription to them. I got my prescriptions less then 15 min. I had never experience something like that my whole life. I would never ever again go to cvs for ANYTHING!
ReplyDeleteI understand how frustrating that would be to have to go back to the hospital. I have a friend who owns a pharmacy. The right paperwork needs to be given by the hospital or they have to send you back to get it. I'm sure it also would have been possible for them to call it in. Anyhow, my friend had a situation where the date was missing from a prescription that he filled and it was found during a medicaid annual visit. This resulted in fullscale internal audit and was fined about $10,000 for every discrepancy.
DeleteJerry, your the corporate dumbass they are talking about. The ones that don't care personally and wouldn't make a phone call to get the damn script. No one asked the employee at CVS to break any 10,000 dollar rules, they just wanted their script. Your a joke
DeleteI was excited to have a minute clinic believing that it may be easier on people that don't have insurance, but unfortunately it is just as expensive as a walk in clinic. How sad is that? At least publix gives back to the community by giving some antibiotics to people for free. I think the cost of drugs and seeing any doctor is outrageous, somebody needs to set a decent price on the visit to the nurse, and maybe give a small discount on the meds if we buy them from CVS. Cannot a huge corporation do something a little more special than the others for mankind? I spent 90.00 dollars for a walkin clinic. It was 79 or 80 with you . A doctor is a few dollars more. A nurse should be a lot less. Hire a medical assistant and perhaps you can charge less. It's just sad all the way across the board.
DeleteI would have called Corporate. It is easy to find if you can google it or look it up on your phone. And I would have gotten the names of the employees involved and reported it to Board of Pharmacy in the state you live in. That was/is totally unnecessaary for anyone that is trying to get medication and sick as you were and having to go through that BS. That is also a liability on the CVS's part.
DeleteI have a problem with CVS. I have had an issue for a week and I have spoken to my store manager and I have sent and E-mail to the corporate office for some help to my iusse, and I have not received any response back. I'm very disappointed in CVS.
ReplyDeleteI have the same situation, it's been about 3 weeks since contacting CVS online about the poor service and overall dirty store conditions. We shop at RiteAid now.
DeleteWe have been having many problems with the CVS on Louetta in Spring Tx.for several years now, since the long time pharmacist who was personalble,got to know customers, explained and talked to you, helped with over the counter questions...and CARED left!I have been told by someone who worked there that when Dale left,and the new phamacists were so lax, that customers that also loved Dale, left in droves!!! Now management appears to be non existent,and now have been told the manager is retiring, so everything is slack and unprofessional. They hire teenagers to work in the pharmacy,they come and go. They are not friendly or knowlegeable/helpful. The one female pharmacist, Jackie, does her job well, but pays no attention to the delays and lack of customer care by the teenagers.She appears to be very overworked. Yesterday was the last straw. I went to fill a pain perscription directly from the dentist office. I told the young girl "pharmacist" ? in the pharmacy that I was in pain from a dental procedure and IF there was a wait for filling the percription I would take it somewhere else.She told me it would be filled right away. I noticed a young man sit next to me and then go chat with her. After 15 minutes I asked a young teenager at the pharmacy checkout if it would be much longer...she "didn't think so", but didn't check... Then I saw the young man go back of the pharmacy counter and he was laughing and joking with the young girl "pharmacist"?I I waited a few more minutes and when I saw the "pharmacist"? I told her I was really in pain and was the perscription ready?! She told me that her printer was down and the young man was working on it. Obviously she had to know that for quite a while since he had been sitting next to me before going back there. She said she had no idea how long it would take to fix it!!! I was in tears and told her to give me my perscription and I would take it to another pharmacy. It was just so uncalled for and she could have cared less!!!! No apology...Nothing!!!! And needless to say ..... how unprofessional the whole scene was and is at that store!
ReplyDeleteI called corporate CVS today and complained...I hope someone will contact me. From other emails...it doesn't look promising.
I was forced into using CVS because my local pharmacy was taken over by them. We had no advance warning of this change because CVS issued a gag order on the pharmacy or they would have cancelled the buyout. My mother who is 92 years old suffers from Alzheimer's disease. With the "wonderful" new laws she found herself with a gap in her coverage. When I dropped off her prescriptions I was told the cost would be $1400.00 for a 3 months supply because she had no coverage. I asked why even the generic brands were so expensive I was told they usually are when they first offer generic alterantives. Well since I've been getting the generic for a year now I wasn't really sure what she was talking about. I then went online to discover that one of the drugs was available (without coverage) from COSTCO (and many other pharmacies) for approximately $110.00 a YEAR. CVS wanted $234.99 a MONTH for the same generic drug. When I brought this to the attention of my local CVS (New City, NY) I was told "then it's a no brainer." Its rather obvious that CVS doesn't care about anything or anyone. Terrible corporation.
ReplyDeleteI am so sorry about the terrible service people have obviously gotten from CVS, but I am writing about a positive experience...but non-drug related (which should mean something).
ReplyDeleteI have some lingering short term memory problems from a brain surgery operation, and it's difficult to remember things that happen just a few minutes ago. I had been at the Flagler Beach, FL store making photos and forgot the CD I had made. I went back to the store two days later and asked if it was still around, it was! I was surprised Kathleen found it because it was just "floating" around the countertop. I was very pleased as I had taken a photo that was unusual and wanted more copies. Kathleen was wonderful! She helped me through the process at several points, patiently explaining what was needed. I can't say enough good things about her. Such a nice lady and valuable employee!
I hope someone reads this and rewards her for her work on behalf of CVS. She is very deserving of a raise, an award, SOMETHING!!! to recognize her hard work and caring attitude. It seems to to me, considering the other reviews, that CVS could use the good publicity
Bunka65
My spouse has worked for CVS for years both as an assistant and now as a store manager
ReplyDeleteAnd I will have to be 100% Honest with This company ... There has been many benefits to her employment with CVS. It was good at the start (few years back) But now it's the worst thing to happen to us. For the past Three years, I almost NEVER see my spouse!! Working 65 hours a week with there almost always having some store visits LP visit Next to no true in store help. All for what a 45 hour base work week salary pay check!! This job is killing this wonderful hard working person. There seems to be no end in site. I have see a time where the way to get ANY time off is to work 7am to 10pm shifts. Or like a years plus ago be hospitalized!! I know for a fact it's this job and it's physical/emotional stress that will lead to death or disability or unemployment.
Being a store manager, grants my spouse the ability to NEVER have time to LIVE THE LIFE. That CVS campaigns about. They DON'T Care!! About the employees!! There truly is no end, since the hours are so long and looking for another place of employment is next to near impossible. Asleep is all I know or my love these days. Stop this madness to gain your own greed! Give back to the ones that make CVS. What it is!!! This problem is across the board!! So help me lord if I lose my partner because of your cor~Pooor~ation! I will find myself on a mission to take away everything you and the higher up have!!!!
I hope for the meaning of being human someone takes the time to read this and stand up and really do sometime with your power!!
Thank you
~ A Concerned Spouse
Once again I will look at my sign above my desk that says "DON'T BOOK WITH CARNIVAL". They made two costly mistakes while my client was sitting beside me booking her 50th wedding anniversay with her family and Carnival won't do anything to make the situation better. They won't even give her any onboard credits! The mistake is over 900.00 difference and all because the representative didn't listen even when I repeatedly asked for the grats. to be added in and the ins. Now I have a customer that is really mad and probably won't use a travel agent again. Carnival offered no help....this isn't their only time. It's their word against yours and they don't make notes in their computers so they win all the way around. You can't trust them for their word at all and I will not use them ever again. I will sell another cruise line. Their whole crew screwed up in Oct. of 2011 in St. John's NB and we almost had a stampeed.......it was awful then we had to wait too long to get back on the ship and I myself had to wait in line for two hours! These people are idiots!! They offered no apology no me what so ever. No more of my business!!!
ReplyDeleteUpon reading all the comments I see that I am not alone. The CVS pharmacy in Queens Village NY is a disgrace. They have over the past few years, shorted my refills, gave me a wrong medication from a doctor I do not know, not filled a refill when it was called in, always fail to do a consult when it was stated on the form with a new drug. Last but not least I always ask for regular caps because I can not open the child proof ones. I often have to go back to the store to have the caps changed. I will not go back there. Enough!!!!!
ReplyDeleteWhen does a customer sitting infront of their computer downloading their personal photos in the comfort of their home to the CVS store be a priority & a hold up for the customers in the store developing their photos in house?
ReplyDeleteI develope a few photos at Target or Walmart from time to time & I wait no longer than 5 to 15 minutes for development. I needed to pick up a perscription & programed the photo booth for 2 pictures. After paying for my medication & picking- up a few Easter items it was time to cash out. That was less than 10 minutes & the young girl at the register said that the customer who emailed his/her photos were ahead of me & now my wait was going to be longer. Three photo
computers & the computer I was on gave me absolutely NO indication it was backed up with incoming mail! I was absolutely pissed! And the individual servicing me couldn't care less. If your store has 3 photo computers, designate 1 for outside email to be in use for outside service! And to boot....only 2 people "working" behind the counter after 5pm is absolutely rediculous! It's when people who are getting out of work need to stop in to get the small items! Rockland, Ma
A friend and I took a trip to Atlanta on Friday April 6 and she experienced a terrible fall. The bus driver told us to go to CVS and the pharmacy would help her to clean and bandage her face. But that was not the case, we arrived at CVS at the Civic Center Plaza only to be ignored and humiliated. We asked the pharmacy if he could help and he told us that we would need to find the first-aid ourselves and that we would have to find security to let us into the bathroom. My friend was bleeding and he wouldn't even help.
ReplyDeleteWhen we did locate security,he said to the pharmacist that he could have helped us,but he didn't.
Were we wrong to expect the pharmacist to assist us?
The pharmacy staff cannot help in situations like this as it would be a liability issue. I had a 10 year old come to me with a staple stuck deep into his finger, and I wasn't even allowed to pull it out for him. Sad, sad state of affairs.
DeleteI had an issue with CVS in Indianapolis on the corner of 71st and Michigan rd. I called the district manager, Mike Murphy, regarding the issue and he understood the problem. Mike Murphy mailed me a $25 gift card to use at any CVS. Well he didn't mention that I can only use the card for FSA items.. cold meds or band-aids things of that nature. This store customer service is at a low.. The manager and the supervisor are at a low and the distruct manager Mike Murphy is at a low. What would make him think anyone need to buy $25 in cold meds. Just give people a regular gift card they can use for anything. I plan on using the $25 gift card and CVS will never have my picture on their camera again. (GO OUT OF BUSINESS)
ReplyDeleteUsed CVS in Hookset NH and had a terrible experience with the pharmacist. She forgot to fill one of my prescriptions and when I brought it to her attention she said I never told her about that one. She was abusive and was yelling at me and as much called me a liar. All this happened as I was talking to the customer service dept. and he heard it all and coul not believe her attitude. If this is they way CVS condones the customer service I suggest you use Walgreen's. If this pharmacist worked for me I would fire her. With people like that CVS doesn't have a great future.
ReplyDeleteCVS problems starts at the top. I try all day to get help with a problem we had, to no avail. No one in that corporation care about anyone. All they do is tell you to call someone else. And whatever you do don't call on a Friday, they go home at 11:am What a shame. I will never go to a store again. Rudest and non-caring people and company I ever dealt with. They will go under if everyone boycott them. I will NEVER go back.
ReplyDeleteToday I went into CVS In Ventura, Ca. to pick up my pictures. The entire store could not find my pictures any where!?? I had to encourage them to look up my phone number, then and only then Cvs Photo dept. Realized my pictures was picked up from someone else. They indicated they would dup. my pictures BUT my concern is whom ever picked up my pics can use the pics for bad stuff on the computer. I think its time for a LAWYER!!!!!
ReplyDeleteMy biggest problem with CVS is that they never have my meds. I have to dirve all over town trying to find a store that has my medication in stock. To add insult to injury, they told me that they do not have a method of recording how many customers were told the meds were not in stock. This would facilitate ordering enough to keep up with demand. I think it is time to find another Pharmacy.
ReplyDeleteI live in Detroit and I go to the CVS there quite often. I live in the 48213 area and that CVS is a shop lifting magnet. I feel so sorry for the people that work their. When the supervisor or cashier calls the police they never show up and the theives know this. And the crazy part of this situation is that the manager, some Mary expects them to handle the crimes as if they are police, which is vey dangerous. So come on down if you want free stuff.
ReplyDeleteI had a problem with with the clerk in decatur, ga who looked over me and waited on two men and never asked, may I help you. when I asked her what her name was because she was rude, she said, oh, I CAN GIVE YOU THE MANAGERS NAME TOO. I SAID THAT IS OK, I WILL JUST E MAIL THE CORPORATE OFFICE WHICH I DID. I WONDER NOW FROM THE NEGATIVE E MAILS IF THE CORPORATE OFFICE WILL RESPOND. THEY REALLY NEED TO JUST GO OUT OF BUSINESS AND THEIR PHARMACY PRICES ARE HIGHER THAN OTHER EVEN WHEN YOU HAVE INSURANCE.
ReplyDeleteI ACTUALLY WAS ROBBED IN THE STORE AND DIDN'T REALIZE IT UNTIL TWO STRANGERS BROUGHT BACK MY WALLET THEY HAD FOUND IN THE GRASS BEHIND THE SHOPPING CENTER. I REMEMBERED MY EXPERIENCE IN THE TUSTIN, CA (ON 17TH ST) STORE THE PREVIOUS NIGHT AND KNEW THAT THE WOMAN WHO KEPT COMING UP TO TALK TO ME AND MAKE A PHONE CALL FOR HER HAD ACTUALLY HAD THE YOUNG GIRL WITH HER - LIFT THE WALLET OUT OF MY PURSE WHILE I WAS TURNED AWAY FROM THE CART THE LAST TIME - I THOUGHT IT WAS ODD THAT ALL OF A SUDDEN SHE DIDNT NEED ME TO MAKE THE CALL AND TOOK OFF. (TEACH ME TO KEEP TRACK OF MY PURSE). I USED A CARD NOT FROM MY WALLET TO PAY SO I DIDNT KNOW IT WAS MISSING RIGHT AWAY. WHEN I CALLED THE STORE AND SPOKE TO AN ASST MGR, CHARLOTTE - SHE TOLD ME THEIR CAMERAS WEREN'T WORKING IN THAT AREA BUT MAYBE THE ONE AT THE FRONT DOOR WAS - BUT WOULD REPORT IT AND SOMEONE WOULD GET BACK TO ME. ELEVEN DAYS LATER I WENT INTO THE STORE AND SPOKE WITH A MGR, SYLVIA. OMG!! IF SHE IS ANY INDICATION OF THEIR MANAGERS THEY ARE IN TROUBLE! SHE COULD HAVE CARED LESS! SHE TOLD ME IT WASN'T HER JOB MORE OR LESS TO TALK TO ME ...IT WAS CORPORATE AND THEY HAD JUST HAD THEIR CAMERAS FIXED THAT DAY. SHE DIDN'T APOLOGIZE OR ANYTHING...I TOLD HER I DIDN'T WANT THIS TO HAPPEN TO ANYONE ELSE AND IF THEY THOUGHT THEY GOT AWAY WITH IT ...THEY WOULD PROBABLY ROB ANOTHER PERSON....HER CUSTOMER SERVICE SKILLS WERE ZERO!! NEEDLESS TO SAY, I WON'T BE SHOPPING AT CVS AND HOPEFULLY NO ONE ELSE WILL EITHER...THEY DON'T DESERVE TO HAVE CUSTOMERS THE WAY THEY TREAT THEM!!
ReplyDeleteThey are the absolute worst company ever to deal with. In February I bought a Cvs brand BP cuff and after only a month it stopped working, they would only allow me to return it for another one, then put the refund on a money card. So I got a second one and only after 2 weeks the same thing happened to the second one, there was air leaking from the hose that went into to cuff and so it could not go above 33 sistalic, when I took the second one back, the forced me again into a money card so now I am out of a BP cuff and stuck with a money card. WTF, I even told the manager that I could never buy another BP cuff from them and needed my money back so I could purchase another on from Walgreens where they actually try to make the customer happy! She told me that I could either take the money card, keep the broken BP cuff or exchange for the same one. Are you kidding me 2 BP cuffs in less than 3 months really, do they think I want to go for the 3rd time is a charm! No way in hell!
ReplyDeleteI have just HAD IT with these "new" group of imbeciles they have brought into the store I have been patronizing for SEVERAL years with NO problem!! UGH! Atlanta Ralph David Abernathy location
ReplyDeleteI have had two bouts of lung cancer and ongoing lung infections. After repeated mixups with my prescriptions, being lied to saying they never received my prescriptions and then saying the doctor WITHDREW my prescription (another lie -- it was for an antibiotic) and poor overall customer service, I will never use CVS as my pharmacy again. The pharmacy I used is the CVS pharmacy located at 14411 Palm Beach Boulevard, Fort Myers, Florida. I will also be notifying my insurance company about the poor service and ineptness shown toward customers who shop at this store.
ReplyDeleteRe: CVS located at 1549 S.W. 107th Avenue, Miami, FL
ReplyDeleteI've been to this CVS several times, but for the most part, I avoid it like the plague. The cashiers at this store are the laziest, most rude, and unprofessional employees I have ever encountered. They are mostly young, hippy-looking males, who apparently hate their jobs, and this hatred overflows to everyone they come in contact with. Whenever there are 2 or more at the front, they waste lots of time talking to each other about stupid stuff that has nothing to do with their work (yes, while the customers are waiting!). When there is just 1, he is most likely in an auto-pilot state, which means that if you ask him a question, you get an answer which sounds a lot like a recording.
In my case, this employee insisted that I lift a heavy object out of my cart and put it on the counter for him to scan. I told him that most places usually have a UPC code for such sale items available by the register, or the employee comes around to scan the item, so that it does not need to be lifted. He gave me attitude, and said "Well, not here!".So, I picked it up with much effort, put it on the counter, and he was so careless that he scanned it twice. But he didn't realize it until I had put it back in the cart. So, then he has the nerve to tell me that I need to pick it up AGAIN, because he needs to scan it to remove the extra charge that he mistakenly added! I then told him that there was no way that I was going to pick it up again, as it was very heavy, and my back was killing me from the first time. Besides, he is the one who scanned it twice! He then rolled his eyes, and stomped around the counter to scan it. I told him that this is what he should've done to begin with, and he gave me attitude again. When I asked to speak to his Manager, he told me that he wouldn't be in until the next morning. What I find funny is that HE never picked up the heavy item, but he expected ME to do so (twice!). Oh well, I shouldn't be so hard on the little fella - he is, after all, built like a 10-year-old girl. And with the long hair, he actually looks like one, too.
Whether I am able to speak to the Manager or not, the District Manager is hearing from me, as is Corporate. I don't want my complaint to disappear at the store level. This guy needs to learn how to treat customers with respect, or he should not be dealing with customers, period! And btw, at most other stores (i.e. Walgreen's, Walmart, Publix), the cashier actually INSISTS that the customers not try to lift heavy items by themselves, and they come around immediately to scan the item with no problem. Just one more reason that CVS sucks - never again!!
I was at the CVS on 7th St & Bethany Home last night, was intown for business & had forget a few personal items. Its was kind of late 9:30-10pm & CVS was the nearest open place for what I needed. I found what I came for but as I was getting in line I overheard a male CVS employee speaking (almost yelling) at a young lady who purchased something then wanted to return an item. The guy refused to assist her & practically threw the items back at this young lady, he was so rude & disrespectful! It threw me off guard because he was so loud that every employee & customer was watching the scene he was making. What made it worse was this was not someone who looked like a bumb or panhandler... This girl was polite, well dressed, carried a designer purse, ect.
ReplyDeleteI by no means know the whole story, but I do know he was extremely unprofessional and no man should ever speak to a female (especially a customer)that way!
Im a consultant for public relations, clientele expansions, ect... And what I saw last night was the exact opposite of what I try to instill to my clients!
My point is this guys blatant disrespect and rude attitude made me put back the items I was going to purchase at CVS & take my business elsewhere. Which us too bad because before last night I shopped at CVS is my home town, but I will no long be a customer after what I saw.
Well, my intention was to just find the corporate # and call and complain, but after reading this I feel it's going to go on deaf ears anyways. I had the worst customer exeperince in my life at CVS yesterday, I went to bed thinking about it and woke up with it fresh in my mind. The girl at the check out was beyond rude, she went crazy on my 88 year old mother for placing a $3.00 coupon on the counter and not handing it to her.I apologized after she scowled and lectured us with piercing eyes, I finally had enough after several attempts to apologize and inform her my mother was hard of hearing, said she was rude, she starts screaming at the top of her lungs that I called her a f****** B**** and stared beating the counter top all the time yelling and screaming. My Mom was horrified and the other customers jaws dropped. She stormed through the front of the store ranting and raving leaving her post, an older employee fillng the cigarette counter, came over and said to me "you shouldn't have called her a B****. Didn't ask me what happened or apologize for what just happened. I will never set foot in a CVS again!, even if my life depends on it!! Life is classroom when it comes to customer service, I will be sharing this experience with fellow employees and anyone in passing as a "what not to do" lession in customer service. Unbelievable, I hope CVS provides anger management counseling for their employees.
ReplyDeleteI would formally request that cvs pull the video that was surely being recorded. I would file formal complaint in writing, written in a way so that they will have no choice but to respond.
DeleteDear CVS:
ReplyDeleteA few questions:
1. What idiot designed your new web site?
2. Did the changes add value for your customer?
My guesses:
1. A team probably involved in marketing to force users to see pretty boxes and ads when we only wish to refill a couple of prescriptions.
2. In some cases it shows images of medications, which is unnecessary. If I need to know what a pill looks like, I use a different web site. Displaying the images of pills opens more doors for liability.
I am frequently presented a survey box in the middle of refilling prescriptions. I do not want to be interrupted when I am placing an order costing me several hundred dollars. Want my feedback, RESPECT MY TIME. When I sign out, offer your surveys then.
Prescription details?
1. I want to sort on every/any/all column/s. Allow me the ability to hide columns.
2. Allow me to see prescriptions ON FILE. If it does not increase your pharmacy techs time, show me (when sortable columns):
2a - The name of the drug provided.
2b - The date I dropped of the prescription.
2c - The prescribing doctor/s
3. Save the "sort orders" on a user profile or a cookie. That is why programmers designed the damn cookies!
An incredibility stupid move. CVS knowingly made this change and I cannot remember seeing anything giving me a "heads up" telling me a change was coming.
My information SECURITY was a huge concern this morning. I asked myself, has my information been hi-jacked? This was not too alarming up until I saw a second "sign on" button in the lower right portion of the screen at the same time seeing that I was already signed on. Again, what idiot designed this? There IS NO EXCEPTION for having a "sign on" on a screen that you are already signed onto. Label it something else! If there is a second sign on for authentication, label the button accordingly. "Sign on" to what?" When I "sign on" to something else, will I have to "sign off" twice? Bad navigation!
I hope your marketing department is happy. I see no value in these changes.
It is really bad business when you have a customer and run them off. I may not be able to use the CVS web site the way I use to. I do have the choice to shop for another pharmacy and see what they offer. They too may make changes, but CVS has given me a good reason to look around.
For everyone participating in the new web design, I would like to express my humble and sincere gratitude to anyone who spoke up in the previous CVS meetings over concerns about the changes and stating there will be problems with the new design. Those people should be heard, given a raise and promoted.
There are far too many problematic fundamental changes to the prescription side of the new web site that I cannot possibly list here. When providing images of a medicine, you do not show an image of anything. If you show an image of a capsule, and in that very same image you state "Image Not Available" that is stupid. Either you show an image of a medication or not. If you are so strongly compelled to display a graphic of a pill or capsule, put a big red "X" over it. I suggest just the text.
Having said that, all of your computer programmers and MANAGERS should follow the golden rules of coding:
1. KISS - Keep It Simple Stupid.
2. It is not broken, don't fix it.
3. Do not do "it" if it does not add value.
4. Don't remove existing functionality from users!
5. ¡JUST BECAUSE YOU CAN, DOESN'T MEAN YOU SHOULD!
Lovingly,
A computer programmer and user.
Corporate CEO (??) line is 401-770-4996 I've been on the phone with CVS for several hours today (5/16/13) alone and no joy.
DeleteBasically they say the problem is on my end (I have computers going back to Window 3.11 as well as Mac platforms) I use for testing) but according to CVS the problem is on my end.
I'm told I can't speak to anyone on the technical side but they will report the problems and get back to me eventually.
Went on my lunch time to purchase 2 sympathy cards. I got in line with one person in front of me. After the clerk rang up the person's items and it was my turn, he said to me I am going to lunch you will have to go in another line. I said why didn't you tell me that before I stood here waiting for you to finish with the person in front of me, he saw me put my 2 items down and was waiting. I said this will take you like 30 seconds to ring up. He said sorry, "I am going to lunch" and left me standing there in amazement. Had to get in the other line, and, of course, now there was 3 people ahead of me. When I asked the clerk who that person was, they indicated can you believe that's one of our managers. This clerk had heard our conversation. CVS get a clue on how you train your managers. It's called CUSTOMER SERVICE. So next time I will drive the extra 3 minutes at go to Walgreen's. The CVS store I am referring to is located on Toyon/McKee Rds. in San Jose, CA. The Manager (and I use that term loosely) was named Rudy. The one who couldn't take 30 seconds to ring up my 2 cards and lost you a customer.
ReplyDeleteAnonymous June 20,2012
ReplyDeleteWent to a CVS store in Long Beach, California, Atlantic and 60th street, it was filthy. The trash on the outside of the store looks like it had been accumulating for months.
Did not even go in the store because of the disgusting situation outside of the store.
My son is 2 years old and is on Singular. I went to cvs to get pick up his rx and I look at it, its NOT EVEN HIS MEDICATION. They put the WRONG pills in his bottle. They acted like it was no big deal and just switched it to the correct one. I am sorry but I am not being paid thousands of dollars a year to make sure your job is done correctly!!!
ReplyDeleteCVS are so unproffesional. Everytime I call They leave me on hold and never come back. This one time they were suppose to fax an authorization prescription refill to the doctor. I waited till the next day waiting for someone to call me and let me know if they had received the authorization but no one did so that's when I called. I told her what was going on, she put me on hold and never came back. This is not the first time they leave me on hold. It's time to change Pharmacy.
ReplyDeleteLike so many others I did not realize that CVS' incompetence was nationwide. The one I have used in Phoenix does not have the slightest idea in how to properly stock their shelves. Their pharmacy is a JOKE. Nothing but problems, problems, problems........I guess incompetence is a prerequisite for working at CVS.
ReplyDeleteCVS needs to improve customer service by 300%! Stop hiring Juvenile delinquents as cashiers!
ReplyDeleteI am pulling my grandfather's scripts from your pharmacy in Wrightstown, PA today. This is now the 3rd time his blood pressure medication has been messed up. Thank god I am a pharmacist and know to double check. Maybe your pharmacists should learn how to do the same. Hopefully when I call the DM this time he will be kind enough to return my call. It is an absolute disgrace. Patient care? McDonalds is more accurate with my special orders.
ReplyDeleteI am amazed that there are so many negative comments about CVS. The one I go to is totally professional, very helpful, have never had one iota of a problem with them. Sorry that more positive comments are not posted. They answer my questions, re-fill my scripts on time. I really have NO complaints.
ReplyDeleteBrought film of my daughter's 9th birthday to CVS. What I got back was a roll of destroyed negatives and a note that said that their developing machine chewed it up. They gave me a free camera though (wow, thanks). My daughter was devastated! CVS should not be in the photography business.
ReplyDeleteI go to the same cvs for a few months now, went in there to buy a carton of cigarettes, the cashier wouldnt sell me a carton cause he needed the carton for the shelf. What is wrong with this picture?
ReplyDeleteI wont be back, I will taken my business to walgreens a block down now.
Attention New Yorkers using Epic drug program!,!!!!!!!!! CVS has continually talk customers that EPIC program is not in use until next year which isn't correct! If you have EPIC it helps you with your co pays when you hit the donut hole! Call your part D Insurance and they will help you to get a refund of over payments from CVS.
ReplyDeleteI just left CVS in Palm City, & I was a regular, loyal customer until today. Pepsi products are on sale for 4 for $12 with a $2 rebate. I understand you can't give me the rebate twice (I tryed to buy 8 total). I wasn't asking for anything extra. I was told by the snippy cashier that I could not buy 8. I went back to re read the sign, & no where on it did it say limit 4. I brought it to the manager, & his only comment was oh. I can't tell you what a stupid ass he looked like reading the sign, but made no effort to correct the problem. We use 7- 12 packs per week, so any money saved is great. I really didn't care about the$2 rebate, I just wanted the sodas. This store not only lost a $50(I had other items) sale today, but any future business. What a way to run a business.
ReplyDeleteI live in Norman,Okla. The store I have issue with is #6024 in Norman. I just moved here when I had my Rx's transferred from Oklahoma City. THAT CVS was marvelous. I was with them for 10 years; however, I cannot say that the same experience followed me in the aforementioned store. The head, mgr. pharmacist took issue with the prescriptions the doctor had prescribed for me. So, I transferred my considerable list of scripts to WAL-MART.They have been WONDERFUL! However, there was ONE script they couldn't get and couldn't refill so they told me to go back to the CVS, the above mentioned one, and get it refilled there. The pharmacist, who was also the manager REFUSED to fill my prescription refill. When I first moved my Rx's there, there was such horrible, rude, mean, incompetent service that I moved to Wal-Mart. In this process I talked to 3 Walgreen's pharmacists, and THEY TO had had problems with this particular pharmacist. When I went to Wal-Mart, THEY TOO had bad things to say about this pharmacist. I transferred a CONSIDERABLE AMOUNT of monies for Rx's to Wal-Mart. You all lost a LOT of money from me.
ReplyDeleteOkay so I watched your store get robbed and your office does nothing tow protect them. I Will. E calling you tomorrow!!! So love Walgreens!
ReplyDeleteThe CVS Pharmacy on Timberlake Road in Lynchburg, VA is the worst pharmacy EVER!!! Extremely irresponsible, and in very bad need of some communication skills. I've made a visit 4 times now to pick up some diabetic prescriptions and other important prescriptions. I was told on my third visit by the pharmacist, that he would see to it personally my issued would be resolved on Tuesday, 9/4/12. Guess what? When I went back on 9/4, NO PRESCRIPTIONS!!!! Absolutely uncalled for. What makes matters worse, I have reported the lack of responsibility, leadership, rudness, etc at this store on MULTIPLE occassions....The pharmacist actually asked me yesterday if he wanted me to fabricate the prescription and I said no, I just want you to keep your word and do what you said you were going to do. We spend in excess of $200/month at this store...How do I file a complaint with a pharmacy board, etc for the lack of responsibility here?
ReplyDeleteYou have by far one of the worst managers I have ever seen at the Clinton, Ma location. Her name is Lisa. I have supported the CVS brand all my life (age 41). I got the most unprofessional experience from Lisa I have ever received. I simply asked about certain products and where they were in the store. Her attitude toward my wife and I was completely unacceptable and unprofessional. Her attitude came off to me like we were wasting her time and she had better things to do. Further more, I witnessed her conduct towards her other fellow employee's and again, was unprofessional. Isn't that her job as a "manager" to express customer service kindness? My mistake for ever choosing CVS. I will now be shopping elsewhere.
ReplyDeleteThank you.
I take pain medication for several, major spinal injuries. Every month when I need refill's, I hear a new story on when I can pick my pills up. Once I heard that I can't get them until 2 days before I run out. Another time they tell me it's 1 day before running out. Today (the last straw) they told me to come back tomorrow (the day I run out). How much of my time, gas, and patience do they think they can waste of mine? They never bother to call me and let me know that I can't pick my medications up, a few hours after dropping them off, as I requested. Every different employee (& there are new ones every time I go back) seems to have a different story on when I can pick up my medications. In years of getting my prescriptions filled at a Danville, VA CVS, I have never had one "ISSUE" with my medications, other than the pharmacist shorting me 2/3rd's of a prescription. In other words, I'm Not an abuser or scam artist. In the past I've had mail-order prescriptions (Stronger medication even) with a 90 day supply. What do these Bozo's think I'm going to do if I get my pills a day or two "early"? Do they have any Idea that I have real bad days when I can't leave the house or even get out of bed? CVS Seriously needs NEW & BETTER Management! If they (CVS) hadn't bought up every convenient-to-use pharmacy in town, I'd shop elsewhere. With today's crapola, I am going to be searching for another place to get my prescriptions filled even if it's a hassle. It can't be as much hassle as CVS is!
ReplyDeleteIve been picking up my medication six years with CVS 1098 Montgomery rd Altamonte Springs FL, Sold my home move to Lake Mary FL, Went to fill my medications filled at 100 International parkway Lake Mary FL, pharmacist Jackson Harris talk down to me like I was trash!!!!!!!!!!!!!!
ReplyDeleteIv'e have a serious spine injury everyday I fight severe spinal pain. If this Pharmacist need something from my pain management doctor that's fine just ask he doesn't have to threading me not to fill my prescription. when all he has to do is look up my histroy every month to see i fill the same medications. This Jackson Harris should be removed this job!!! If CVS would remove this Jackson Harris more people start coming back to CVS. THIS JACKSON IS COLD TO PEOPLE AND LOOKS DOWN TO THEM!!!!!!!!!!!!!!!!
I WOULD LIKE TO GET A ANSWER TO WHERE THE SPARKING WATER IS HERE IN TEXAS? I HAVE BEEN FROM STORE TO STORE AND GET THE SAME BS ANSWER. CORP WILL SEND WHEN THEY CAN. YOU ARE ABOUT TO LOSE ME FOR ALL MY NEEDS.
ReplyDeleteCVS overall customer service SUCKS.
ReplyDeleteYou are losing a lot of business, due to your insincere, unprofessional and unfriendly employees, starting from store mgr. to pharmacy to corporate feedback attendant.
Time to renovate!!
***It is time The Dept of Health and Boards of pharmacy step in and demand limits on how many prescriptions one pharmacist can fill per hour. CVS has created overworked pharmacists, store managers, and store employees. While CEO Larry Merlo got a 14 Million dollar pay raise, the stores lack of employees are causeing poor customer service. mistakes and a lack of responsibility.
ReplyDeleteAmen brother ben!!! cvs treats their employees as if they were nothing. it is not merely customers being ignored and ill treated....while larry merlo gets a 14 mil raise the clerks are lucky to get $8.50 an hour....but don't let those employees get 40 hours!!! i would love to see their CEO consider living on $8.50 an hour with a schedule of 27 hours a week AND say to the world "of course that's a liveable wage"
ReplyDeleteI SHOP AT CVS/PHARMACY AT 662 E. BORONDA RD. SALINAS CA. I WENT INTO DROP OFF A NEW PRESCRIPTION AFTER STANDING IN A LINE OF TWO PEOPLE FOR ABOUT HALF AN HOUR. I ASK TO TALK TO THE STORE MANAGER. THE PERSON WHO RESPONDED DID NOT TALK TO ME. I ASK HIM ARE YOU THE MANAGER HE SAID NO YOU CAN COME IN TOMORROW AND TALK TO HIM. I THEN ASK FOR THE DISTRICT MANAGER'S NUMBER HE TOLD ME I CANT HAVE IT THEN WALKED AWAY. I THEN GOT THE CUSTOMER SERVICE NUMBER IT IS AS BAD AS TALKING TO A WALL. WE DO NOT HAVE TO PUT UP WITH THIS. THE WAY TO MAKE CHANGE I WITH OUR MONEY" . I WILL CALL CVS HQ AND FIND OUT IF THEY WANT TO KEEP ME OR DO I GO TO SAFEWAY FOR ALL MY NEED'S.
ReplyDeleteYOUR COMMENT WILL BE VISIBLE AFTER APPROVAL .THIS IS WHAT I AM TALKING ABOUT.
ReplyDeleteNOTICE ALL THE COMMENTS NOT ONE ANSWER EXLENT CUSTOMER SERVICE . THANK YOU MADE OUR POINT.
ReplyDeletethis is for the CEO.....you have a store in Kerman,Ca...you really need to find out what is going on with this store...the management you have is terrible...this store doesn't thrive on customer service....becuase they overwork the staff in and out of pharmacy......I work for here and can tell you that I even called the Ethics line and nothing is being done....it seems all you are conserned about is how much money is being made instead of how we served the customer....please don't call just come and help our store be better....alot of of wrong things are going on.....please help!!!!
ReplyDeleteCVS on Bessemer City Hwy, in NC is by far the worse place to work at let alone go too. I will no longer be associated with CVS for any reason! They don't care about their employees or their customers!!
ReplyDeleteEven your complaint link doesn't work along with anything related to getting a refund.
ReplyDeleteTHIS FOR THE STORE IN VAN NUYS CA 91406 ON SHERMAN WAY.
ReplyDeleteOVER ALL STORE IS GOOD AND THE PHARMACY AREA IS VERY CLEAN.
I GET MY MEDICEN FROM THEM FOR YEARS AND I PICK IT UP NIGHTS
WHEN A LADY NAME TAMMY IS THERE SHE IS VERY SWEET AND FRIENDALY. I HAVE SHOPED IN THE MORNINGS AND THE OLD LADY
THAT IS AT THE FRONT SHE IS TO SLOW AND SHE IS RUDE TO CUSTOMERS PLEASE CHANGE HER TO A DIFFRENT PERSON AND AFTERNOON HOURS THE OLDER MEN WITH THE GLASSES HE IS EXTREMLY SLOW SLOW THIS WHY STORE LOSSES CUSTUMER PLEASE
TRY TO MAKE THINGS SO OTHERS CAN BE HAPPY. ALSO THE SHORE
LOOKS VERY NICE AFTER THE CHANGES THEY HAVE DONE.
I have an autistic son 12 years old whom is 220 lbs and 5'8" tall. The pharmacist at the CVS in 906 Blanding Blvd. Orange Park, FL 32065 named Ron giggled over the phone when I explained that if my son does not receive his medication he will become aggressive and hurt someone. I had sent my boyfriend up to the pharmacy to pick up his medication and they told him that he needed a preauthorization for a refill. I have never in my life needed a preauth for a refill. Ron told my boyfriend that it will be 2 or 3 business days. My son has been on the medication since he was 3-4 years old. Any pharmacist should know to run the medicine as a generic if it is not going through with the brand name. After I got on the phone and told him how to do his job, then it went through. I should not have to tell him how to do his job and he was very unprofessional giggling when I told him how aggressive my son may become and I have had to baker act him on 3-4 different occassions due to his behavior. CVS has now lost a customer that has been doing business with them for years. I have a huge family too and I will make sure none of them ever use CVS again.
ReplyDeleteI have been going to my local CVS for 17yrs, same pharmacist the entire time. I could see the company's actions taking a toll as I watched these two men's appearance go from happy to a more bitter unhappy attitude. I don't blame them I understand the pressure this company is putting these poor guys under. I don't understand how the law can allow assistance to fill scripts and just have the pharmacist sign off. That is sadly what this company has driven their pharmacist to. The little youngsters they are hiring supposedly as help are pretty much clueless. I just called and ask about the flu shot, she said 31 and change unless insurance covers it I said ok how do I know if insurance covers, she said it has to be processed. Ok I give up she should know enough to not make me pull teeth to get answers, what does processed mean and who does it? I have seen this store go from one of the greatest pharmacies to the absolute worst. If company executive don't stop pushing for the old mighty dollar and start caring about their customers like they used to you might want to kiss your job goodbye. You're just like many others that treated people (employees and customers) the way you have, they paid the price by going out of business, ie Rx place, Pharmor. You friendly neighbor that sits accross the street from many of your stores in PA anyway is just laughing at the business you continue to send to them. Now I would say to the people in your big offices at corporate, get off your butt and start reading your reviews and get out to the store and talk seriously to your employees to see how unhappy they are and that transferrs to the customers. Maybe you need to go in under cover like that TV show so you can get a real feel for the conditions you have created. By the way, one of my beloved pharmist has left but no one is speaking, so my guess is he wasn't selling enough drugs so he's out. Young pharamist starting out should avoid this place for employment, they will surely try to overwork, underpay and underappreciate you. Steer clear.
ReplyDeleteI am a seasoned pharmacist who decided to walk out and leave this company after a "supervisor" 3 years out of pharmacy school bullied me not to turn down controlled substances. I practice in Florida where controlled drugs are causing havoc in the state due to misuse and overprescribing. I cannot believe how this chain is trashing the profession of Pharmacy and how in the name of the almighty dollar pharmacists cannot make professional judgement anymore. The pharmacy is an extension of the medical field and this chain is demanding it be just like the front store dishing out M&Ms. There is no professional line between the store and the pharmacy.Shame on you, corporate bullies. You should be held responsible by the community and Federal agencies for the unprofessional manner you run the pharmacy.
ReplyDeleteI WENT TO THE CVS AT 929 DEKALB PIKE, BLUEBELL, PA ON THE 11-21-12 THE PHARMACY COULD NOT CASH A $100.00 BILL I ASKED THE CASHIER IF THEY HAD CHANGE IN THE FRONT OF THE STORE HER REPLY WAS I DON'T KNOW. I GOT CHANGE FROM MY HUSBAND AND RETURNED SHE MADE ME WAIT 15 MINUTES BECAUSE SHE WAS HELPING OTHER CUSTOMERS I WOULD HAVE NOT GOTTEN SO UPSET BUT SHE WAS VERY RUDE. HER NAME IS KELLY. SHE WAS HELPING ONE CUSTOMER AND WHEN HE LEFT SHE HELP THE OTHER. WHY WAS SHE SO RUDE AND NICE SHE COULD NOT LOOK ME IN THE FACE.
ReplyDeleteI work for CVS (ashamed to admit) and whenever we receive a 100 dollar bill, we always have to wait to get change from our manager, as we are not allowed to keep large bills in our cash drawers. Just another way we annoy the SH** out of our customers. OMG I look for new employment EVERY day!!!
DeleteI was at the CVS in Southfield Michigan on 11/29/12 to pick up a prescription my doctor called in two weeks ago. I gave the phamacist this same information only to find my character being challenge. He began to question me as if I was lying maybe because the medication was a addictive drug. I explained to him that my doctor prescibed this medication to me and that he was wrong for questioning by medication. At the end of the conversation on the telephone he told me that he was too busy and that I would have to wait 30 mins. This was around 10:30pm when I arrived after work. As I was standing in line the customer in front of me stated he had a prescription zanaz called in three weeks ago for his dog the technician stated to him "no problem I will fill it right away". She walked away to fill his prescription. I felt the dog had more priority than I did. The dog did not have to go to work the next morning I did. I have been a customer for over 20years and if I am going to be mistreated or disrespected by the staff I can take my business somewhere else.I am a customer not a junkie.
ReplyDeleteCVS on East Butler and Tanner Road in Greenville SC has gone extremely down hill. Service is terrible, techs will leave you standing there for ten or more minutes before noticing you, they could at least say " I'll be right with you". They have not gotten one of our RX's right in the last six months..Absolutely ridiculous! I do hope they find more qualified individuals to run this store soon!
ReplyDeleteI am writing to report a horrendous unbelievable treatment that I received at your CVS store #1886 located at 256 Glebe Rd, Arlington VA 22203.
ReplyDeleteIt took 4 (four) days, 5 (five) trips to the store, speaking to 6 (six) people most of whom were unspeakably RUDE to the point of yelling at me, to get 24 simple 4X6 digital prints at this store.
On Friday, December 14th at 1:24 pm I put the digital prints order in myself thru the self-service screen at the 1 hour photo kiosk.
I came back a few hours later the same day Friday, December 14th at 5 pm.
I called SHAMOLY to get my order. (Noone is present at the photo counter). Her demeanor was very CONDESCENDING. She seemed to not believe me that I put the order in earlier today, until I reminded her how she was hiding the password from me. So I left the store 20 min after coming in.
On Saturday, December 14th I stopped at the store at about 7:25 am. A manager named ALPHONSE found my order in the Kodak computer. He assured me that it is still there and he will find out what happened, and my photos will be done, and he will call me.
However, noone ever called me.
On Sunday, December 15th I stopped by the store in the afternoon. SHAMOLY and AHMED were hanging out. I went straight to them and asked when the situation will be resolved. They both engaged in bubbling about and yelling, asking me again if I put a print order in (huh?), Shamoly again leafed through a pile of junk on the counters without paying attention. She was yelling that I wasn't charged, was I. I kept asking just one question – when? Can you tell me when I can get my prints? Can you get someone to tell me when I will get my prints? Is there anything I need to do to get my prints? I asked this simple question about one thousand times this weekend. THERE WAS NO ANSWER. Ahmed was yelling at me that he already told me that he will give me free prints. I said that I just need to get my prints, paid or free, and asked him to stop yelling at me. He said aggressively, I am a man, that's my voice! I asked them to stop yelling again or I will complain. They immediately stopped their ridiculous behavior and got a piece of paper to write my name and numbers, and said that a Silvia, who is in charge of the photo counter will call me on Monday.
I assume that piece of paper went into trash. Needless to say, noone called me.
On Monday, December 16th I went to the store at about 11:30 am. I asked an unpleasant woman named MAYRA to get me a manager or a photo counter person. She started rudely demanding me what I wanted and if I am picking up prints and acted unwilling to call someone. I said that yes I was in fact picking up photos from FRIDAY, and given the situation and the 4 times that I already attempted to do this unsuccessfully, it will take a manager. She barked at me: “YES I HEARD THE CONVERSATION!” (from yesterday) and gave me a dirty look.
SILVIA, who works the photo counter came by herself at this moment. She didn't know anything about the situation.
She found my order in the computer, made two clicks, and my photos started popping out of the machine. THE WHOLE PROCESS TOOK LESS THEN 2 MINUTES. She gave a $2 discount and charged me $4.20 instead of $6
I went to CVS today and was treated the same way. We have been going there for years and will change to a different pharmacy. The people that work there are rude and the store is dirty. I will never go there again and will take my business elsewhere.
ReplyDeleteThe transition of the Alvarado Medicine Chest to a CVS is terrible. I went in 5 times to pickup a refill on two RX numbers. It has been one excuse after another. For the first week that is undertandable with computer problems. But by second week it is not understandable. There are twice as many people working in there, all 3 registers should be open to clear out the people in line. You stand in line for 30 to 40 mins, then get to the front and get an excuse of why the prescription is not ready. The drug store did not have any problems with the transition from Alvarado Drug to Alvarado Medicine Chest. So why does a big chain like CVS have all of these problems. Who ever does the transition needs to recheck their process. The city of Alvarado only has this one drugstore but we can easily go to a neighbor city for a differeent change. The service we are getting now is no where near the quality service we are used to with the prior owners.
ReplyDeleteHave been a loyal customer to CVS for over 10 years. Moved 50 miles away about 5 years ago but stayed with same doctor but moved all prescriptions to my now local CVS @ 5151 Belle Terre Pkwy, Palm Coast,FL. Getting same thing filled every month for over 10 years now, the local CVS I go to has been filling the scripts from the doc 50 miles away for almost 5 years. Today, they were out of stock for my script and they recommended me to go to the next closest CVS about 5 miles away at 2301 Moody Blvd, Flagler Beach, FL, (386) 439-0271 which I did. The foreign oriental pharmacist took one look at script and shaking her head back n forth as if in a convulsion, and stated she will not fill an out of local area script. I had told the gal at the window that I was referred by my CVS store 5 miles away and that this script has been filled by their store before but the foreign oriental pharmacist explicitly stated she would not fill an out of local area script. What happened to their national ad commercial that said they would help their customers if they lost their scripts while out of town??? That is definitely out of local area. My husband and I were both appalled at the non-speaking foreign oriental pharmacist at this CVS location at 2301 Moody Blvd, Flagler Beach, FL, (386) 439-0271. Is it new policy that CVS does not fill scripts that are not in their 5 mile radius area??? I want to know why does CVS employ non-speaking english pharmacists? No wonder there are so many law suits against CVS for wrong script filling and wrong directions given by their pharmacists. BUYER BEWARE!!!!! WE WILL NO LONGER BE A CUSTOMER OF CVS, SWITCHED TO WALGREENS AND FILLED WITH NO PROBLEMS. HOW ABOUT THAT! WALGREENS-YOU ROCK!!!
ReplyDeleteI have been a loyal customer to CVS for many, many years, but after what I went through at the CVS Pharmacy located 2301 Moody Blvd, Flagler Bch, FL (386) 439-0271, I will not be a customer to any CVS store again. I had a narcotic prescription from my doctor that I had always had filled every month for many years at my normal CVS @ 5151 Belle Terre Parkway, Palm Coast, FL. But when presented with the script this January 2013, they told me they did not have the quantity to fill my script. They suggested I go to another CVS 5 miles away located @ 2301 Moody Blvd, Flagler Beach, FL. They also told me they could not call to see if the other store had the qty because it was a narcotic and against the law for them to call. So I drive 5 miles to the other store at 2301 Moody Blvd, Flagler Beach, FL, and tell the clerk at the drive thru window my situation of being sent there by the other CVS in Palm Coast, FL. The clerk turns to a young, inexperienced, foreign, oriental, non-speaking English, female pharmacist, and I assume tells her of my situation. The young, inexperienced, foreign, oriental, non-speaking English, female pharmacist tells the clerk to tell me that she "WILL NOT" fill a script outside her local area. I again, tell the clerk that the CVS store 5 miles away sent me there. The clerk turns once again to the young, inexperienced, foreign, oriental, non-speaking English, female pharmacist and says something to her then turns back to me (while the young, inexperienced, foreign, oriental, non-speaking English, female pharmacist is violently shaking her head back and forth as if she is having a tantrum) and again tells me that the young, inexperienced, foreign, oriental, non-speaking English, female pharmacist "WILL NOT" fill an out of local area script. So, what is local area? One would assume that 5 miles is NOT out of area. Maybe the Management at the 2301 Moody Blvd, Flagler Beach, FL store should inform their young, inexperienced, foreign, oriental, non-speaking English, female pharmacist that 5 miles is NOT out of area. I have been told that this young, inexperienced, foreign, oriental, non-speaking English, female pharmacist who works at the 2301 Moody Blvd, Flagler Beach, FL store, has lost many customers with her inappropriate and unprofessional behavior. I have also been told that she should have never been hired in the first place and that her credentials need to be checked and verified again. I left the CVS store in Flagler Beach, FL, and went to the Walgreen's Pharmacy down the street which filled my narcotics script promptly within 20 minutes while I waited. I say "SHAME ON YOU CVS"!!!! After reading the complaints above, it sounds like CVS Corporate management must re-sculpt their hiring practices for pharmacy personnel. At least make sure they can speak and understand the English language. That should be a pre-requisite for being a CVS Pharmacist. Right America? I am fed up with customer service who cannot speak or understand our English language. Last time I checked, English is our primary language in America, right? CVS - YOU NEED TO LISTEN TO YOUR CUSTOMERS & WAKE UP & SMELL THE ROSES.
ReplyDelete<1> Got my flu shot at CVS last year, went there again today to get this year's flu shot at the CVS in Charlotte, NC @ Steele Creek & Tryon at 1:00pm. Phramacy did not have any dosages but the in store Immediate Care office did. I signed in, 2 people were in front of me.
ReplyDelete<2> The other 2 people were taken care of, it's my turn (it's 1:35) the rude blonde lady working at the Immediate Care place said she was going to lunch and would be back in an hour. No advance warning, no heads up beforehand; she just took off leaving me and at least 3 other customers standing there. Really bad rep for CVS.
<3> I talk to front desk and then the pharmacy who calls the Shopton CVS store. I am told I can go there, it's a 15 minute trip. I drove across the street to Rite Aid and got the flu shot in 8 minutes.
CONCLUSION: Good bye CVS; you a problem with your vendor and they are trashing your reputation.
I have no idea why CVS employs people with the personality of a telephone post. Today as I sat waiting I could actually hear the sarcastic tech snickering about me to another clerk. I decided I would'nt make a scene but try to handle it by making a complaint. Does CVS even read these? Do they ever take action? If so please teach Rebecca some manners at store # 5194 ft Walton Beach . I am not trying to get her fired just teach her better customer service.
ReplyDeleteI would like to be able to go to my local CVS & be able to talk to a pharmacist who can speak & be understood in ENGLISH. How safe is it to have someone hold up 2 different containers & ask which one by pointing because they only speak Spanish. They couldn't read or understand my name or what I wanted & this is a pharmacy!!! I am so outraged by this. It is dangerous & could be life threatening.
ReplyDeleteWhy do I have to put up with a Spanish Radio station playing every time I go to CVS. We speak English in this country. I was told that it was against CVS policy for nothing but English radio stations to be played in their store. The CVS at Forest Hill & Dixie in West Palm Beach is nothing short of disgusting, the people working there are useless & can't help anyone because they don't even speak English.
Please do something about this it is dangerous.
CVS's new anti employee health policy requires it's employee's to submit personal health information to CVS corporate or have money taken out of their paycheck. HOW ROTTEN AND COERCIVE. I will NEVER shop CVS AGAIN. HOpe you guys go bankrupt. someone who cares...
ReplyDeleteIm with u customer care card cut up and in the trash where it belongs! This is discrimation in the worst form.
ReplyDeleteI have been a customer of CVS for over 15 years. I have many health issues that require some very expensive meds. I am overweight but guess what....none of my health issues are due to that fact! I know of many skinny, thin, underweight people that have worse health problems than myself...diabetes, heart problems, high blood pressure just to name a few. I have never had high blood pressure not a diabetic. Well I have decided I will no longer deal with CVS due to your new employee weight disclosure. There are many 'fat' people who are healthier than 'thin' people. Why does this country associate weight with health problems whatever happened to being a person with a name and not a number of some sort. CVS you are no longer my go to store for my many many monthly perscriptions!! It is total discrimination. Fat does not mean unhealthy, could mean we just like eating good food!!!
ReplyDeleteI agree with the author of the last entry. Fat does not necessarily equal unhealthy. I think that your new insurance policy is outrageous and I for one will stop doing business with all CVSs stores including any scripts I may need. Being over weight is often an economic issues. Purchasing healthy food is not something that the average clerk at a CVS can afford to do. Shame on the CVS corporate office policy that will penalize their over weight staff. Pay them better so that they can afford to purchase food that healthy. Talk about victimizing the victim. Big business strikes again. Well, consumers have choices also.
ReplyDeleteCVS bites the hand that feeds them! I am now a former customer of CVS and I too am overweight. I am boycotting this store that obviously practices politically correct bigotry in picking and choosing what risky behaviors they will or will not insure and or penalize or not. If overweight people are not considered with the same respect as the sexually promiscuous,contraceptive pill taking, abortion seeking and high risk HIV community embracing, well then they do not deserve the time of day nor our hard earned dollars.
ReplyDeleteI'm so sorry for all the horrible customer experiences I have read. I would like to give some hope.
ReplyDeleteI was misdiagnosed and had 9 surgeries. I was on tons of meds for literally decades. The pharmacy in Randolph, MA is #1. They are highly professional, corteous, remember peoples names, and friendly. Prescriptions are actually ready before the one hour allotted time. Last night I picked up 5 prescriptions done less than 1hr at dinner time and this location is very busy all the time.
Because CVS had to order Oxycontin I had to use Walgreens across the street, this was a miserable experience. It was just temporary, and as soon as I could I went back, everything was back to normal.
The store runs on the same values. The clerks are always polite, patient, and friendly. Most important to me, whenever there becomes a line someone quickly calls for backup and the line is immediately relieved. I hope this restores some faith.
I couldn't agree less with the people above who say being fat is okay. I was thin, got fat, had multiple health issues even gallbladder removal, now lost 105lbs, thin again and guess what, no more health issues! People are fat because they choose the wrong foods, the wrong way to cook them, the quick fix.
ReplyDeleteI think CVS should profile people who are a costly health risk. Heart disease is totally preventable. I watched my mother go through 3 heart attacks, open heart surgery, 3 strokes and then die at 75. I am an RN now going to become a nutritionist. People should face facts.
theres a cvs in Mt Pleasant michigan and im not staying anoymous. STEVE the floater pharmacist . i want you to know if i ever see you any where im kicking your ass to no end. my name is paul white you know who i am. because i want you to be ready for this old fashioned ass whiping im going to put on ya. smart ass piece of shit. slap you like the bitch you are.
ReplyDeletesteve at cvs in Mt Pleasant Michigan my name is paul white. you are a rude !!!!!!!!!!!!! and when i see you ouy side of CVS you know whats happenig. cant hide brhind that counter for ever.
ReplyDeletePaul White
So mad. My son is on meds that I have to get every month. Went to cvs in Milton Florida to get it and keep getting the same run around. I have a coupon from the drug manufacturer. They keep telling me that I can't use it with my "federal" insurance ie medicare or medicaid. I tell them every month I am not on a welfare program. They insist they my government insurance IS In fact a welfare program. Last i knew the federal Employee insurance they we pay for dearly every month wasn't welfare!!!! when i argued again today and told them to call the manufacturer because they say i can use the coupon I was informed by the pharmacist that the manufacturer can tell me whatever I want to hear but they won't take it because if they get audited they don't want to get in trouble. I promptly took my scripts and all of my business elsewhere!!!!
ReplyDeleteWalgreens and Wal-Mart Pharmacy Denies Chronic Pain Sufferers Their Medications http://forums.webmd.com/3/pain-management-exchange/forum/5780
ReplyDeleteDear Friends,
I suffer physical pain 24/7.
Since January 2013, it has been like pulling teeth to have my prescription for Oxycodone 15mg filled by Walgreens, Wal-Mart, and CVS. Wal-Mart filled my script for two months- then began the same denial tactic as Walgreens.
This is how it went: I phoned my local Walgreens/Wal-Mart/CVS Pharmacy and asked if they have the drug in stock. I am sometimes told (1) No. We do not have it in stock, or (2) It is a controlled substance and we cannot provide that information over-the-phone. I then made a trip to my two nearest Walgreens pharmacies- only to be told they do not have the drug in stock. I ask the pharmacist to give me an approximate date - of when they'll have the medication. The answer, almost always is- the DEA limits our supply; try CVS or Wal-Mart. When I ask Walgreens staff to accept my prescription for the Oxycodone 15mg and place the order for same, they refuse- stating they cannot keep my prescription since it is for a controlled substance.
Can you imagine being with sometimes level 8 or 9 pain and to have to maneuver around in my scooter to these pharmacies. To me, this is criminal!
Private citizens cannot fill their own prescriptions. Drugstores, such as Walgreens and Wal-Mart - elected to be in business to fill non-narcotic and narcotic prescriptions. Is their denial legal? Is it not a violation of their licensing board- to arbitrarily deny chronic pain consumers their prescribed narcotic pain management medications? Isn't this practice similar to businesses denying selling of their goods and services to people-of-color? Chronic pain sufferers are flat out being discriminated against- in this great U.S.A.
We cannot allow this discrimination to continue. Please, talk about it; text about it; discuss it at every forum possible; write the ACLU; write your state and federal officials; DOCUMENT EACH DENIAL BY WALGREENS, CVS AND/OR WAL-MART (include date, time, store location, name of pharmacist and other staff, word-for-word what was said to you, and whether over-the-phone or in-store visit.)
LIKE the Facebook page:
https://www.facebook.com/pages/Class-Action-Lawsuit-against-the-DEA-Walgreens-or-CVS/457491447654730?ref=ts&fref=ts Class Action Lawsuit against the DEA, Walgreens &/or CVS
Get involved with rallying up attorneys in your area who'd be willing to take on a "Class Action" suit against Walgreens, Wal-Mart, CVS and the DEA.
Lastly, KEEP A PERSONAL JOURNAL and enter your physical and emotional pain experience - as a result of being denied your prescribed pain management medications by Walgreens, Wal-Mart and/or CVS.
Please understand that I know our chronic pain places us amongst the most vulnerable in society. This reminds me of President Obama's mother being denied medications and treatment she desperately needed. How sad must it have been for our President to watch his mother utilize the little energy she had- to fight insurance and drug companies.
Remember, you are not alone. Don't let your voice be silenced! There is strength in numbers.
With love,
Dinaspeaks
Patient and Advocate
voiceofvirginians@yahoo.com
dinaspeaks posted:
ReplyDeleteWalgreens and Wal-Mart Pharmacy Denies Chronic Pain Sufferers Their Medications
http://forums.webmd.com/3/pain-management-exchange/forum/5780
Dear Friends,
I suffer physical pain 24/7.
Since January 2013, it has been like pulling teeth to have my prescription for Oxycodone 15mg filled by Walgreens, Wal-Mart, and CVS. Wal-Mart filled my script for two months- then began the same denial tactic as Walgreens.
This is how it went: I phoned my local Walgreens/Wal-Mart/CVS Pharmacy and asked if they have the drug in stock. I am sometimes told (1) No. We do not have it in stock, or (2) It is a controlled substance and we cannot provide that information over-the-phone. I then made a trip to my two nearest Walgreens pharmacies- only to be told they do not have the drug in stock. I ask the pharmacist to give me an approximate date - of when they'll have the medication. The answer, almost always is- the DEA limits our supply; try CVS or Wal-Mart. When I ask Walgreens staff to accept my prescription for the Oxycodone 15mg and place the order for same, they refuse- stating they cannot keep my prescription since it is for a controlled substance.
Can you imagine being with sometimes level 8 or 9 pain and to have to maneuver around in my scooter to these pharmacies. To me, this is criminal!
Private citizens cannot fill their own prescriptions. Drugstores, such as Walgreens and Wal-Mart - elected to be in business to fill non-narcotic and narcotic prescriptions. Is their denial legal? Is it not a violation of their licensing board- to arbitrarily deny chronic pain consumers their prescribed narcotic pain management medications? Isn't this practice similar to businesses denying selling of their goods and services to people-of-color? Chronic pain sufferers are flat out being discriminated against- in this great U.S.A.
We cannot allow this discrimination to continue. Please, talk about it; text about it; discuss it at every forum possible; write the ACLU; write your state and federal officials; DOCUMENT EACH DENIAL BY WALGREENS, CVS AND/OR WAL-MART (include date, time, store location, name of pharmacist and other staff, word-for-word what was said to you, and whether over-the-phone or in-store visit.)
LIKE the Facebook page:
https://www.facebook.com/pages/Class-Action-Lawsuit-against-the-DEA-Walgreens-or-CVS/457491447654730?ref=ts&fref=ts Class Action Lawsuit against the DEA, Walgreens &/or CVS
Get involved with rallying up attorneys in your area who'd be willing to take on a "Class Action" suit against Walgreens, Wal-Mart, CVS and the DEA.
Lastly, KEEP A PERSONAL JOURNAL and enter your physical and emotional pain experience - as a result of being denied your prescribed pain management medications by Walgreens, Wal-Mart and/or CVS.
Please understand that I know our chronic pain places us amongst the most vulnerable in society. This reminds me of President Obama's mother being denied medications and treatment she desperately needed. How sad must it have been for our President to watch his mother utilize the little energy she had- to fight insurance and drug companies.
Remember, you are not alone. Don't let your voice be silenced! There is strength in numbers.
With love,
Dinaspeaks
Patient and Advocate
voiceofvirginians@yahoo.com
Switched to Walgreen's today. When trying to cancel my CVS.com account I was told by CS that they could only make it inactive, so I asked for a supervisor as I wanted the account deleted. I was told by the supervisor that they could not delete the account. I asked why....no answer. So I asked for her boss, she was out, so I asked for that persons boss. He was in but she refused to transfer me. I had to call Corp office. I talked to Amber she was a great help, got the account deleted. To bad all of CVS employees are not as helpful as Amber was. I will never set foot in CVS again. I know Walgreens is not much better but I'll keep moving if needed.
ReplyDelete
ReplyDeleteI switched to CVS when Walgreens was having issue with Earmark, my drug coverage. It was the biggest mistake I ever made. In all the years I was with Walgreens there was NEVER even one mistake! Not one! Since switching to CVS I can't even tell you how many mistakes have been made! This is very scary for me to know that I must always be super aware every single time I get a script filled!! I will be switching back to my old Pharmacy asap! One is supposed to have faith and trust in the people who fill their scripts not fear and loathing! The pharmacist is rude and unwilling to admit any mistakes have been made or are being made, he is unwilling to hear what I say and how I am effected by these mistakes. How can a pharmacy continue to be allowed to run when this is an ongoing issue and do nothing to correct this?? I believe I should be able to trust my pharmacy as I do my physician!!I asked for the number to the corporate office and was never given that number. They don't want customers to tell the main office of their mistakes, they want to keep this secret. What a dangerous practice!!! I feel fear at the thought that rude, incapable people are in control of my health!!!! Shame on CVS for not knowing what the tract record is of individual pharmacies !! The public is at risk and this pharmacy network is not doing a thing to correct an unacceptable situation!!!!! Delainey Macphearson