Carnival Cruise Lines Corporate Office Headquarters HQ

86 comments
Carnival Cruise Line's Corporate Office Headquarters HQ
Official Address:
3655 NW 87th
Miami, FL 33178
Corporate Phone Number: 1-305-599-2600
Corporate Fax Number: 1-305-471-4700
Corporate Email: [email protected]
Corporate Stock Symbol: CCL

Target is a famous for their Cruise Ships. Carnival operates their cruise line worldwide and they operate hotels in their cruise destinations. Carnival is one of the premier cruise lines in the world.

Carnival Cruise Line's customer service phone number is 1-800-929-6400. The company does encourage users to use their technical support system and help forums on their website.




SHARE:
Next PostNewer Post Previous PostOlder Post Home

86 comments:

  1. Cleveland Thompson. Install depth finder alert guidance systems with avoidance feature on all ships. They would saves lives and money.

    ReplyDelete
  2. I booked two seats with CARNIVAL CRUISE for my nieces wedding as they indicated that our seats would be saved if booked before May 2011; our downpayment was 100% guaranteed REFUNDABLE PRIOR TO MAY 2012!! LIERS!! LIERS!!! LIERS!!!!
    I emailed the woman that was our contact on week one, but no reply, I resent the email but still no reply!
    I saved every email to have proof but the company doesn't care!!! The CUSTOMER ISN'T RIGHT WITH THEM!!!They are nothing but a company of CONS!!!! I will be looking into a lawyer for reimbursement!!!

    Be truthful with your passengers and NOT LIE to them regarding their travels with Carnival when they are included with A FAMILY WEDDING!!! DON'T CON THEM INTO A DEAL TO LOSE THEIR DOWN PAYMENT TO HOLD THEIR SEATS!!! AND YOU DIDN'T TELL THEM THAT THEY WOULD LOSE THIS OPTION!!!
    BEWARE FOLKS!!!! DON'T BOOK WITH THIS COMPANY!!!!THEY LIE TO YOU OVER THE PHONE AND SEND YOU AN ITINERY THAT IS NOT WHAT YOU WANTED!!!
    SO CORRUPT!! NOW WE ALL KNOW WHY THIS CRUISELINE HAS DEADBEATS AS CAPTAINS!!! DIDN'T THEY JUST FLIP A SHIP OVER IN ITALY/?? THIS IS ONE REASON WHY I WILL NOT TRAVEL WITH THEM!!!
    GOOD LUCK TO ANYONE WHO TRAVELS WITH THIS COMPANY!!!
    I WILL CONTINUE TO REPORT ON THEIR UNSAVORY BUSINESS WITH THEIR UNKNOWINGLY FAITHFUL PASSENGERS,,,,,TO KEEP THEM ALL INFOMED!!
    I MAY JOIN THIS LAWSUIT TO GET MY GUARANTEED MONEY REFUND BACK. I WAS TOLD I WOULD AND HAVE THE EMAILS TO PROVE IT!!!!
    CONTACT ME AS NEEDED, AND I WILL PROVIDE YOU WITH DETAILS OF THE SCANDAL THEY ARE PROVIDING OURS FELLOW BROTHERS AND SISTERS.

    ReplyDelete
    Replies
    1. My mother purchased cruise insurance, but when my brother died less than a week before she was scheduled to leave and she cancelled it, they gave her back less than 25% of what she paid!!! They are definitely LIARS.

      Insurance salesman: O.J. Callahan . . .

      DON'T USE CARNIVAL CRUISE LINE!!

      Delete
    2. Did you happen to pick up that wonderful device known as a telephone and contact a live person at the company regarding your issue?

      I know, I know, it's an idea which is way too simple for most to comprehend.

      Delete
    3. Hey if you have a direct phone number that talks to a live person where you don't have to wait an hour to speak to someone? If you do, I'd love to hear it, because I couldn't get through to a human for a long time and when I did, she was nasty and did not even attmept to pretend that she was going to help. On attempt #2, I could not even get through. So please enlighten us with a proper phone number to use this "wonderful device" because without it, the phone is useless.

      Delete
    4. i just took a cruise on the carnival dream in may of this year. it was my first cruise. i let the crew take our luggage for us the night before we were porting back into florida. to my dismay, when i got back to our motel i found half of my clothes were missing. i called carnival and filed a claim and they couldn't find my missing clothes. because i didn't purchase insurance which didn't know i needed and the carnival associate who booked our cruise never said anything about purchasing it, they won't pay me back for the clothes that were stolen. i will not be using carnival again!

      Delete
    5. I just posted my experience with Carnival and I have no problem with my name being posted. I live in Fitzgerald, GA and my number is listed if anyone needs proof that I'm not lying. I will never EVER go with Carnival again. The ship experience was bad but it was the customer service department experience afterwards that will end my cruising with Carnival. It's a shame too because we used to cruise frequently on this line.

      Delete
    6. I feel the exact same way. Just had the worst experience and their Guest Services Dept on the ship doesnt respond and laughs in your face. The on shore Guest Care Dept could care less.

      Delete
    7. Yes to both of you. Had a bad experience and it got worse when I tried to get someone in guest services which I would rename Guest NonServices to help. These people are not there to help. They are their to cover Carnivals butt!!!!!!!!!!!!!!!!!!

      Delete
    8. Recently my wife and I took the Carnival Legend from Tampa to the Central Americas, the Ship is Beautiful and has a Great supporting staff to the Officers, however the problem I found with the Cruise was that they had all these Folks that look like Officers in white uniforms who were very very unpleasant to deal with most had European accents. If this is an American Company why can't they hire more Americans to meet the needs of Americans who uses their services. Well what I found that what carnival tells you as the guests is not what they deliver in person, me and my wife was to dine alone and ending sitting with other folks, Thank God we met a real nice Couple. Well we just love the small folks that work so hard to take care of us, these people are your back bone to success, you should let those folks in White uniform be nicer to them and the guests. On exiting the cruise with all the other thousands I could not find my wife and needed an annoucement to have her meet me on the 2nd level Main Lobby as it was our time to exit the ship, well the guests service staff was very nice and she got her supervisor to make an annoucement, however my wife did not hear the announcement AND EXITED THE SHIP. Please could you have a better system in place so folks in a party don't exit without the other, she was on my account and she should have been flagged NOT TO EXIT, I spent over an hour and more trying to find her then Carnival told me she left the SHIP and was waiting in Customs. Well accepted that it was our miscommunication. However if Carnival had a system to account for the travelling individuals in a party she wouldn't have exited without me thinking, I had left the ship. I was happy I found her..Thanks.

      Delete
    9. I am now going through the same experience with my 10th wedding anniversary cruise on Holland America on December 9, 2012. They do not even answer my letters. I was told to accept the worst stateroom we have ever seen on any cruise ship or "Leave the ship" and that was minutes before sailing. We left the ship and are now trying to get a refund. May have to go to Small Claims Court. Crew courtesy has really changed. That might be due to court action against Carnival Corp by crew.

      Delete
    10. i had my baggage stolen as well in December 2012.. my wedding shoes were stolen and makeup and some clothing items.. and just like you they told me they couldnt so anything because i didnt have insurance. my problem was they put my bag at the wrong door and on the wrong floor.. so no i didnt have insurance but it was due to the ships crew not taking care of my items properly ( which is included in the cost of the cruise), so therefore i feel as though they should have had some fault in what happened. i receieved an IM SORRY letter and nothing more. yet they are willing to throw free items away on the cruise itself to other people.. maybe they should invest some things to help please their unsatisfied guests. PLUS the email address i was given to make a complaint to Corporate was a fake email.. it just takes you to their homepage to manage your cruise... AND noww my username is no longer available in the system so i cannot log on to complain. even though when i click forgot username its saying its my email.. yet it wont take my email address.. always says invalid anymore.. coinsidence??!!!

      Delete
    11. I recently booked a group cruise with Carnival, and it has been the most unpleasant experience ever. I have cruised with them several times in the past, so despite the negative press I decided to move forward with my family vacation. Unfortunately, my other family members did not share my sentiments and many of them did not book or cancelled prior to the trip. As a result, I attempted to fill the vacant rooms with other interested persons. When I contacted Carnival on June 10, 2013 to add another person to my room, I was informed that my room would not accomodate 4 people. Since there was another room in my party reserved for 4, I was told that I could be switched to that room upon cancellation. Well, the room was cancelled and I was assigned the room, however I was them told that my room could not accomodate 4. I made a big stink about the information that I was given as well as the fees that were assessed for cancellation, however no one from group sales, to customer support, to coporate office was willing to make the change that I was promised. I am very frustrated that I am being forced to pay more money for minors to be unaccompanied based on double occupancy, when I am clearly assigned to a room that can accommodate my entire party. I gave them the benefit of the doubt, but obviously they deserve all this negative publicity that they have received recently. I know they have the reputation of being the fun ship, but in the future I will be crusing Royal Carribean!

      Delete
    12. Good more room for me :)

      Delete
  3. I have booked 6 family members on the Splendor 7 day cruise to Mexico. Yesterday, 2/24/2012 Carnival reported that 22 passengers were robbed at gun point while on a booked tour in Puerto Vallarta, Mexico. I am concerned for the safety of my family. I called Carnival, and the agent didn't even know about this incident. Carnival should refund all money booked for this cruise. The State Department will be my next contact.

    ReplyDelete
    Replies
    1. Anonymous- I am in the same situation. My husband and I are going on the Splender in March. I tried this morning to cancel and the agent gave me a customer service email. Between the italy accindent and now this robbery. We don't feel safe. I am going to call corporate tomorrow. Draper

      Delete
    2. I personally wish you a lot of luck. If you are in the timeline you will be able to cancel. If not you will get whatever the schedule calls for. Your satisfaction will be the last thing considered

      Delete
  4. I booked a 5 day cruise with three ports, Grand Turk, Half Moon Cay and Nassau Bahamas. Day one, we left four hours late due to a broken generator. Once we take off, Guest services said we were going faster than normal to make up for lost time. I only asked because we were rocking so bad you could barely walk around. Then we get to Grand Turk, we can see the Island, as we watch another Cruise liner pulling in the Captain announces we can't pull in due to wind!! So we leave, 6 hours later the Captain announces we won't be stopping at Half Moon Cay either due to sea swells!! So after 4 days at sea we pull into Nassau Bahamas, my first visit there and it will be my last visit!!! WHAT A HOLE! Not one person on the cruise could tell me if we were running on 3 generators or if this problem added to the other problems. Carnival just wanted to blame weather so they wouldn't have to refund a dime. Their plan B was for their angry customers to spend more money on the ship to entertain themselves for four days straight!!!!! Unbelievable and unacceptable. Oh and excursions at the Bahamas were also canceled due to wind!!! As I write this review I have been on hold with Carnival for over 20 minutes now. I WANT MY MONEY BACK, THIS CRUISE WAS A JOKE!!!!! YOU CAN CHALK THIS UP AS ANOTHER ROBBERY ON A CARNIVAL CRUISE LINE!

    ReplyDelete
    Replies
    1. From my experience I'll bet you're still on hold with Customer Service. ha ha. Well it's only been several months. You dont expect an actual answer do you??? They don't respond. Only the lowest level of Customer Service, Guest Services will respond with the canned speech they've been taught. Anyone from Supv up got the their job the old fashioned way...and I dont mean talent or abilities.

      Delete
    2. They tell you, almost bag you - put your passports/valuables in the safe.10 times out with Carnival and still happy.

      Delete
  5. THEFT ON A CARNIVAL CRUISE SHIP PARADIASE.....My husband and I along with 19 other people, that I recommended Carnival cruise line to, took a cruise to Cozumel, Mexico from March 1 thru 5th 2012 on the Paradise from Tampa Florida. This cruise was planed for a long time and it took us that long to save up the money for it. It was to be a special occasion and it turned up to be a nightmare and more expensive in the end for us because now we have to replace for our passports. On Sunday the morning of March 4th my husband wanted to get all our papers together for customs along with our passports that we had kept in our carry on luggage. When he went to get the passports they were GONE. Somebody, a member of the cleaning crew took them. When, we don't know?????? but it had to be between March 1 after 2 pm and the morning of March 4th. We reported this to the customer service desk and our cabin was searched by two security people and they did not find our passports. We were told that this was reported to the proper authorities and they said that there would be an investigation. In a telephone call that I made on March 9th, I was told that there was NO investigation and the case was closed because the passports were LOST and not STOLEN..........This is not true, as we did not LOOSE our passports because we never took them out of our carry on luggage once we boarded the ship on Thursday. The fact that we are being accused of loosing our passports is infuriating and insulting.................. They were stolen by a cleaning crew member on the Paradise ship. Nobody was in our cabin but myself, my husband, and the cleaning crew.

    We were asked the value by security and I assumed that we would be reimbursed as they were stolen by an employee but I was informed on March 9th by a representative that it will be up to us to pay and replace our passports. This is not right and I feel that we should not be out the cost to replace the passports because of a dishonest employee of Carnival cruise-line
    This has been an awful experience dealing with the representatives by phone, we were shocked by their rudeness and uncaring manners and their lies. We should not have the expense of replacing our passports because of a dishonest Carnival employee. CRUSERS BEWEARE!!!!!!

    ReplyDelete
    Replies
    1. Rude, uncaring and lies seems to be the trend of guest services on all Carnival ships I guess. Lucky for you this wasnt on the Freedom. They would have treated you even worse

      Delete
    2. I took a Cunard trip in October, first cruise, a tester 5 days. Great ship, until, they made an offer of on-board spending money if you booked your next trip while on board, as I wanted to do that for this Christmas I thought it a good move. The sales guy on the Queen Mary was fine until he found out we had a interior cabin and he lost interest, when the phone rung he answered it and had a long conversation leaving us sitting there, not only was he rude, he also made it clear that the prices he quoted did not warrant any deals, these were just brochure prices.
      Its December, have I heard from Cunard re my complaint about him, no of course not, did I book the cruise, nope.

      Delete
  6. Old people like you with Alzheimers lose things all the time. Quit your whining.

    ReplyDelete
    Replies
    1. Im sure you work for carnival because you are rude and uncaring. A prime example of why I will NEVER book through Carnival, they are a joke.

      Delete
    2. In reply to the comment above. How would you know how old these people are or if they have Alzheimer's? Maybe they are just stating a fact. WAKE UP.............There are a lot of very dishonest people in the world.

      Delete
    3. Wow, you dont know their age, you dont know they have alzheimers. You dont know they didnt have real issues. You must live in Disneyland, the happiest place on earth where nothing dishonest ever happens.
      Wake up because one day you will be OLD AND HOPEFULLY YOU DONT GET A SNOTTY RESPONSE LIKE YOU JUST GAVE.

      Delete
    4. I agree with above. What goes around comes around...cant wait till the snotnose gets old and hopefully gets treated and talked to like he talks to people

      Delete
    5. We have cruised with Carnival about 12 times and have never had a problem. We are also Captains Club members on Celebrity. (15 cruises or more), and for the money you pay, as well as the service, you can't beat it. Stop complaining and enjoy life.

      Delete
    6. Really and young people like you are lazy and do nothing with your lives. These old people are the reason you can afford to go anywhere. How long have mommy and Daddy paid your bills I am glad that you are getting the America you deserve

      Delete
  7. 1. There is a safe in every room. Use it.
    2. Just because one ship or staff member has issues don't judge the entire company.
    3. I've cruised with this line many times (along with other more expensive lines) and never had an issue with anything.
    4. Cruise ships (just like planes) get delayed or rerouted all the time (even on more expensive lines such as Princess) due to weather or technical issues. You really just have to suck it up and be prepared for things to occur.
    5. It's Carnival's fault YOU feel that Nassau isn't up to your standards? All I have to say to that is LOL.
    6. Those passengers afraid of Mexico due to one incident that happened on one tour...don't go on that tour? Again, not the cruise line's fault. Mexico can be dangerous http://travel.state.gov/travel/cis_pa_tw/tw/tw_5665.html Do your research before booking your vacations. Please take some responsibility for yourselves.

    All of those complaints need to be looked at more objectively. I suggest calming down before spamming the internet over things that are mostly your fault. I'd also like to offer you some cheese with that whine.

    ReplyDelete
    Replies
    1. you must work for the Elite customer service department that refuses to help customers

      Delete
    2. I have just had a horrible experience with carnival also. It took booking the fifth cruise for it to happen. I will NEVER travel carnival again. Sad because i live 30 mins from where they dock. Customer service is horrible and it all the customers fault. they want to take blame for none of it even after they admit they are at fault. sad sad sad

      Delete
    3. Yep, just had the same experience on the Carnival Freedom last week. The Supervisor Vanessa was like a dictator, and the Director Director of Guest Services Tiffany Cattabiano never returned 3 phone calls, although the fault lied with Carnival. WOW!! HOW DID THESE 2 WOMEN EVER GET THEIR JOBS???????

      Delete
    4. LUCKY FOR YOU NOT TO EVER HAD AN ISSUE. I HAVE BEEN ON 10 CARNIVAL CRUISES. IT TOOK THE 10TH TO HAVE AN ISSUE. IT ISNT THE ISSUE THAT MATTERS IT'S THE WAY IT'S HANDLED. IN MY CASE IT WASN'T HANDLED. THE SUPERVISOR OF GUEST SERVICES TOLD US ONE LIE AFTER ANOTHER TO COVER UP. THE DIRECTOR NEVER RETURNED 3 PHONE CALLS. WAITING NOW TO HEAR FROM EXEC OFFICES. THIS ISN'T A WINE, ITS SIMPLY A PROBLEM THAT HASNT BEEN ADDRESSED YET BY CARNIVAL. LET'S HOPE EXEC OFFICES PROVIDE BETTER CUSTOMER SERVICES THEN GUEST SERVICES ON THE SHIP. IT'S STRANGE A CRUISE LINE WHO EXCELS IN EVERY AREA, CASINO, DININING, SHOWROOM, ETC. COULD HAVE SUCH A POOR GUEST SERVICES AREA. BEING IGNORED IS JUST NOT WHAT I CALL CUSTOMER SERVICE!!

      Delete
  8. Carnvial:

    I am still awaiting for your security officer's report on the Valor this past month. I would like to know why six uniformed customs officers rated my cabin in Miami. Your report will suffice.

    ReplyDelete
    Replies
    1. Would that not be something you should take up with Customs? LOL get a life

      Delete
  9. I will never book another cruise on Carnival........they will do nothing to help a travel agent after THEY have made a big mistake. Your complaints go nowhere with them and they don't care. I couldn't believe that I found two mistakes with them that ended up costing over 900.00 all because the representative didn't listen and do her job. Their computers don't have a drop down menu so they can put any comments in there about what the customer wanted and asked for nor what the travel agent asked for.....it's their word against yours and they're gonna win. They all but called me and my client a liar and my client was sitting there when I made the booking. These people are idiots...... I called NCL and RCCL later to check on the same booking and I had NO problem with them. People, don't use Carnival, this is my last time and I sell alot of cruises but NO MORE WITH CARNIVAL CRUISE LINES!!!!!!!

    ReplyDelete
    Replies
    1. I agree. Their customer service is the worst I ever encountered anywhere!!! From ship to shore no one gives a damn. They lost my business after many cruises, and oh, guess what, that means they lose all those that I cruise with.

      Delete
  10. Booked a 5 day cruise on Nov. 20, 2011 for our 25th anniversary, we purchased the insurance and paid in full. Had to cancel on Nov 25, 2011 due to some medical issues. We did everything as instructed. The cruise was cancelled, we were referred to Berkelycare for our insurance claim and the letter stated that they have no record of our insurance and requested all the information again, wand it took them over a month and half to reply. January 12, 2012 we received a letter from them referring us to another insurance company called Travelguard. January 30, 2012, received all the new claims forms that we had to fill out again. We sent it to the Dr. again to fill out and fax it back to Travelguard. This time they required me to produce my medical records. Through this ordeal from Dec through April 20, 2012 I was in contact with them through phone calls and faxes.
    And again we were referred to arbitration only to be decline for the amount of $968.00 from the original$1128.55 that we paid. We did not get anything back. How bad is that we purchased a cruise for less than a week, cancelled, purchased an insurance only to be declined 5 months later.
    It seems to me that they are selling a worthless insurance policy to their trusting, loyal clients who purchased on the reputation of Carnival Cruise Lines.

    ReplyDelete
  11. STATE ROOM AND AIR CONDITIONING ISSUES

    As we got on the ship and went to our staterooms to drop off some small bags and see where things were before going to the deck to watch the ship pull out. We turned on the air conditioning in both staterooms. Put some bags up and went to the deck until appx 17:00. We returned to our staterooms to find 7-394 extremely cold, air was working excellent in that room. Went to balcony stateroom 7-404 to find a very hot and humid room. It felt like the doors were left open, however they were not and the drapes were also pulled, there was no air conditioning in my stateroom (7-404) kept complaining to her about the air all the way up until Dinner service. Just a run around...

    Finally after letting the room cool off until 12:13 am on the night of the 9th finally we finally got someone to verify the temp in the room. He stated 72 degrees, took him to my other stateroom where you could feel a drastic difference in the temperature, he checked it and stated it was 71.6. I wasn't born yesterday there was no way these rooms were even close to being the same. Asked for a fan for my room. My wife had just asked several minutes before and they stated they were all issued out. So I asked for her to go back to guest services and attempt to talk to them again. She did and a kind woman form India and no she did not get her room stated she would find and arrange for a fan to be delivered. At 12:46 fan was brought to the room. As stated in all of your brochures I complained every day and there was never any thing done to cool off the room except a fan to circulate the HOT AIR... This is unexceptionable by any standards. Unprofessional.... What they would not check the stateroom during the Day time temperature before the ocean breeze had time to cool off the room..... only in the evening when it was colder outside than it was inside. I got a gentleman to look at it Saturday as he was working on the floor and he stated the fan to the vent was not working. He expressed his unhappiness with his other workers and told me this could have been fixed day one if the right person would have checked it. I thanked him for I honestly believed his commitment to guest satisfaction. I am sorry for not getting his name would have liked to give him a nice compliment. To sum it up 7 days NO AIR.



    CAYMAN ISLAND EXCURSION

    This excursion was done by Websters Tours LTD. BUS # 16. This tour was advertised to go to the Turtle Farm, Hell, and the Tortuga Rum factory. For the most part this was an excellent tour especially the turtle farm. My four children were totally excited about this farm. When we went to Hell my wife was really looking forward to it as she planned on the internet to send off post cards and some other things she had found in her searches. When we asked the lady that was running a market store where some things were she stated to my wife that actually Hell was next store across a small field, where we were was just a small store and a Bar next door. I asked the tour guide and he stated we did not have time to go next door. I wondered why we were the only bus in the lot and there were several just down the road. There was another lady on the tour with a handicapped child that told us she was here before and this is not where she was taken it was across the way. NOT HELL I did take a few pics to back this up. Upon returning to the ship tried to explain to Guest Services however went in one ear and out the other. With a cheerful comment “oh you must be mistaken. Really....

    ReplyDelete
    Replies
    1. GUEST SERVICES IS USELESS, USELESS,USELESS!! They are there for CYA, not to help you. I had the exact same experience with them. I'm a frequent cruiser on Carnival, or should say I WAS. If you have a problem and guest services is non responsive and laughs in your face time to find another cruise line. That's what I did

      Delete
  12. wow, thank you for your honest comments. I will definitely take this into consideration.

    ReplyDelete
    Replies
    1. How do you know any of these are "honest comments"? These "honest comments" are coming from people unwilling to even sign their names.

      No, I do not work for Carnival but I will be accused of such because I do not simply pile on against them.

      Delete
    2. I cant think of a single reason why a person would lie about their experience. If it was a good one, I doubt they would make up a bunch of lies just because they have nothing to do that day. I will be happy to sign my name once I give Carnival a chance to right the numerous wrongs I encountered on the Carnival Freedom last week. Thank You.

      Delete
  13. I am guilty of forgetting to put a diamond pendant in the safe. It was a slip up between my husband and me. I thought he put the necklace in the safe and he thought I did. OOPS. Our bad. Remember to use the safe and be careful. Carnival won't care, they will tell you the item was lost. Good Luck.

    ReplyDelete
    Replies
    1. I agree. We are also contacting a lawyer. Their guest services supervisors are a joke, and so are their guest services managers, and it gets no better on shore customer service. They just don't give a darn.

      Delete
  14. I booked with Carnival almost two years ago... Leaving from Tampa, unfortunately the wind was so high that the ship could not port, which i understand, so we did not board, lost two days of our trip so Carnival offered a "Cruise Credit" which I could use within 2 years and when asked was also transferable... after transferring the credit, proving that I had paid for the cruise in the first place, they have left my son in law hanging for three months, now with less than 3 months to sail they say they won't transfer the credit WOW!

    ReplyDelete
  15. I am due to go on board in 2 weeks my 10 year old son broke his leg in two places and i thought I got the insurance plan. So I go to call in to find out my next step and they tell me we have a note saying YOu " called to get a refund on the protection which I never did the only thing I called in about was not signing up for auto-pay. The person I spoke with was so rude I dont know if I caught her at a bad time or what but boy did she seem very bothered that she had to deal with me then when I asked to speak with management she kept saying I'll see if they will take the call. Well they took the call and was pretty much yelling at me saying no no no sorry we can only give you back the money in taxes which is only $68.00 per person. Not to mention I'm a past guest but I guess the customer is not what keeps carnival Cruise line going. well when you get lower budget things I guess thats what happends.

    ReplyDelete
  16. Carnival destiny staff very rude and unprofessional they delivered my luggage to someone else's room even thought the tag had my room # on it. they told me there were looking for it n gave me a t-shirt to sleep next day still no luggage the give me a 20% off coupon to buy clothes from their gift shop n told me take it or leave n that there were nothing else they do unless my suitcase never showed. They expected me to buy their clothes because they lost mines. My husband walked around looking in rooms while people were cleaning n he happened to spot my suitcase in someone's room n the housekeepers who were supposed to be looking for my luggage didn't even notice. I callled guest relation after my cruise to complain I didn't want anything free I just wanted to inform the of the sloppy service on board and the lady got defensive with me like it was my fault. I will never recommend anyone to travel with carnival.

    ReplyDelete
    Replies
    1. YES...GUEST SERVICES IS MERELY A JOKE. IT WOULD TAKE A MONTH TO THELL YOU ABOUT GUEST SERVICES ON THE FREEDOM WHICH WE JUST GOT OFF OF. THE DIRECTOR REFUSED TO RETURN OUR CALL. THE SUPERVISOR TREATED US LIKE CRIMINALS, ALTHOUGH THE ERROR WAS ON CARNIVALS PART, NOT OURS!!

      Delete
  17. If you think they treat their customers badly, you should see how they treat their underpaid restaurant staff :

    http://www.guardian.co.uk/business/2012/jul/01/arcadia-cruise-ship-indian-crew

    As another commenter pointed out, these cruises are low-cost for a reason - the staff are paid peanuts and rely on your tips to make a wage. So be generous, folks !

    ReplyDelete
  18. i am so unhappy with carnival cruise line also you get no where with them by telephone and wait forever for a live person to talk to they really just dont care 2 weeks before sailing i was called by one of there agents and she tried every scare tactic in the world to sell me travel insurance right down to cutting my foot at a island and without travel insurance i would not be able to get back into my own country usa i just dont get it why would they do this to a person who just wants a relaxing vacation

    ReplyDelete