Ford Corporate Office Headquarters HQ

43 comments
Ford's Corporate Office Headquarters HQ
Address:
One American Road Suite 1026
Dearborn, MI 48126
Corporate Phone Number: 1-313-322-3000
Corporate Fax Number: n/a
Corporate Email: info@ford.com
Corporate Stock Symbol: F



Ford is famous for their cars and trucks. Ford is an American Icon that revolutionized the automobile industry. They were the first car maker to bring the auto to the common man. Ford Motors is one of the premier auto makers in the world.

Ford's Customer Service Number is 1-800-392-3673. The company does encourage users to use their technical support system and help forums on their website.





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43 comments:

  1. Contact me as I am a very happy with how quality is superior now in your vehicles. I am confident I can help sales 20%.

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  2. My audi broke down so i had it towed to Berge ford in Mesa. Although this was not a ford they assured me they could fix it for 2700. Then called back with an unfixed car a week later. Told me they had some other minor things they had to do and found but would have to raise the price to 3600. Two weeks went by. They then told me i could pick it up friday. Called to pick it up and it wasnt ready. 3 weeks went by. They then said it would be ready a week later. Called on that day it still wasnt ready. Finally a month after they said it would be done they raised the price without authorization and still my car is not fixed and all the sudden the price they want is 5000. This was a nightmare. I was stripped of a car. It was promised to be fixed at 2700.00. I was forced to go car-less for a month and a half and then basically had my car stolen from me. I dont know how these criminals run a business.

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    Replies
    1. That would fall on the Dealership and not on FORD per-say !!

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  3. My audi broke down so i had it towed to Berge ford in Mesa. Although this was not a ford they assured me they could fix it for 2700. Then called back with an unfixed car a week later. Told me they had some other minor things they had to do and found but would have to raise the price to 3600. Two weeks went by. They then told me i could pick it up friday. Called to pick it up and it wasnt ready. 3 weeks went by. They then said it would be ready a week later. Called on that day it still wasnt ready. Finally a month after they said it would be done they raised the price without authorization and still my car is not fixed and all the sudden the price they want is 5000. This was a nightmare. I was stripped of a car. It was promised to be fixed at 2700.00. I was forced to go car-less for a month and a half and then basically had my car stolen from me. I dont know how these criminals run a business.

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  4. I wish to bring the following to your attention:

    On 2nd Oct 11, I went to Bagatelle (new shopping centre in Mauritius). I saw the Ford Mondeo and was impressed. I asked the guy there about the car, but he told me I should wait for the salespersons. I went around and came back half and hour later.

    2 salesperson was there, a man and lady. Since they were both taken up with clients, I waited for them. After seeing the customer, the lady started to write something. I was standing very close to both of them near the table they were using. The man, after finishing with his customer, passed close to me without a hello or asking if he could help. A couple approached and he immediately went to see them. I heard these people telling him that they had no intention to buy since they already owned a ford. By that time the girl had finished with her paperwork and was looking around. I was standing in front of her - in the middle of the cars and she couldn't see me. I had to ask her if I could get some details on the car. She told me what details I wanted-the tone used was as if I was wasting her time. I asked a few questions and she replied. I asked if I could try a test drive and she took my name. Its 2 weeks now and no one called me.

    Perhaps its because I was wearing slippers they thought I couldn't afford the car. They didn't know that if I had liked the test drive I could have bought the car without a loan/leasing or having to sell the 2 car I already owned.

    A salesperson should not have prejudice on a potential customer. He should know how to sell his products and how to approach clients, not wait for the customer to ask questions.

    Perhaps one lost customer wnt make a difference to your bottom line, but just imagine how many you have lost and would lose if you continue with this service quality. Already people perception in Mauritius is that japanese cars are better, so an extra effort is required from your side.

    I thought how the after sale service would be and decided
    I wld definitely not buy a ford now.

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  5. i own a 2006 ford focus, i bought it brand new and for the past 2 years i have had nothing but issues with this car i would not recommend this car to anyone. I only get 11 miles to the gallon, i used to get 320 miles to a tank full and for the past 2 years I only get 180 miles to a tank full and ford dealerships say nothing is wrong with the car that it must be the way I drive but for the first 4 years it was fine, I moved from florida to mississippi and that is when it started. Something needs to be done.

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  6. http://www.ford-trucks.com/forums/1129396-unbelievable.html

    This is a link to a warranty claim that was denied by Ford and how horribly they treat their customers. This person has a diesel truck that was denied a claim that only had 23.000 miles on it. This truck was purchased for $60,000 and is also a business owner with 6 other Ford trucks. The owner is having to replace the motor out of his own pocket at the amount of $10,000. I cannot tell you how many customers Ford is losing everyday to stories like this, and will continue to lose with warranty claims being denied to faithful customers like this. I was wanting a Ford truck however after reading this thread on this website I will look at another company that abides by their warranty. I will not spend that much money on a truck to have them possibly deny any claim I might have in the future.

    STAND BY YOUR WARRANTY FORD!!!!

    Above they state that Ford a premiere auto maker...that means nothing if they won't stand by their product to honest hoard working people that buy their products and keep them in business!!!!

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    1. That is exactly it.... Being number one in sales makes them care less and less about the little guy. 1 customer here and there becomes LESS AND LESS important because they are still number one selling vehicles. It is sad.... but it is true and just how it works. If the right management representative sees messages like this, they might actually realize it is those of us who have BAD experiences that will live their lives against ford and in turn cause generations of our family members to NOT BUY FORDS... over time, this method can not sustain. The people that ARE buying fords can be treated well.... but all the rest of us should be treated like the next possible lifetime ford lover.... over time... THIS action will sustain ford's number 1 status. I just had such a horrendous experience with a ford dealer in Brattleboro, Vermont, I can't even talk about it here. SO upset with ford that I can guarantee no one in my family or for the next several generations of my family will ever buy a ford again. :( I am reaching out to corporate to request that they investigate this dealership because this dealership is KILLING ford's reputation in one small part of the country. Hope they help me.

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  7. Excellent post...the audacity of Ford to talk about being number one and Job One is certainly being contradicted in this instance. What is really sad is this is not the only one out there. Here is a link to a similar tragedy where Ford decided that the truth and a customer was more expendable than a dealership:

    http://www.rv.net/forums/index.cfm/fuseaction/thread/tid/25428988/srt/pa/pging/1/page/1

    Long read but informative...come on Ford, do the right thing here. Your previous 2 diesel introductions had big issues. Why would you taint the new engine with such nonsense?

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  8. What's up with that warranty rejection on the F350? I read through that forum. At least there should be a detailed explanation on the logic of the rejection. Getting a lot of bad press there.

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  9. Yep still waiting Ford. you are making me want to sell mine and never look at Ford Trucks again.

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  10. These two stories are very disconcerting to those of us who plan(ned) to purchase the new diesel. There don't seem to be any fleetwide mechanical issues at this point, yet Ford seems to be denying warranty service on a few clearly warrantable items. The business sense of this, or lack thereof, at a time when information may be passed so readily to such a large audience is mind boggling. In both cited cases, it appears as though the Ford FSE, the supposed "expert", has deferred to the diagnosis of a dealer's line mechanic. While it is speculation as to why this would happen, and why it would happen without a detailed written explanation by Ford, I'm left to think that the dealers are more worried about money, and Ford is more worried about upsetting their dealers, than either of them are concerned about alienating their clientele. I've gone from Ranger, to Explorer, to F-150 and been generally happy with the experience and value of the vehicles. As of now, my new F-250 diesel has been ordered. Really considering not taking delivery at this point given the lack of commitment by Ford to stand by their product.

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  11. I know after reading about the issues It makes me very uncomfortable to drive my 2011 6.7 Wish I would have done more checking before I bought one. I know of a few warr denials on 6.7 trucks that have less than 30,000 miles on them. Why are ya ll turning down warranty claims on 60k trucks.

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  12. The two stories (ricatic and randito) have driven me away from a ford decision on my next purchase...the maner in which ford is blowing off true loyal customers is deplorable and shameful...my son was in the market for a f150 (of course), after reading the threads mentioned above, he just purchased a tundra.

    Henry must be rolling in his grave.

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  13. I am planning the purchase of a new 1 ton class pickup in the coming year, I would like that to be a Ford product however what I have been seeing as far as warranty denials in the last several months from Ford Motor Company on the new 6.7, the 6.4 and in some cases the 6.0 diesel engines has me very troubled. I personally know of 3 cases where warranty was denied when the failure was in no way due to the owners actions or failure to maintain the engine. I want to have confidence in the company behind my purchase but I find it troubling that a company like Ford would screw a customer who had spent $50 to $60K on a new vehicle. How can I trust a company who would deny warranty coverage on their engine failure? This is becoming far to common and the word is spreading very quickly on the internet.

    Your reputation as a quality truck builder is beginning to decline and you need to take notice. I know of many folks who are planning to purchase GM or Ram products because of this. I find myself in that group even though I own a 2007 F250 with the 6.0 engine at this time. I love the power, look and rugged construction of Ford trucks, but, if I can't trust the company behind that truck to do the right thing when there is a problem, well, then I cannot justify giving them my hard earned money.

    You had serious problems with the 6.0 and HPFP issues with the 6.4. Now it seems there are some issues in the new 6.7 with the Bosch HPFP in the pickups and valve failures especially in the Cab and Chassis models. This is your last chance to get it right in the light truck Diesel engine arena, you had better step up and stand behind your work. For me it's not about having a failure, it is being able to trust that if there is a failure that Ford will take care of the issue, lately that is in serious doubt.

    Does Ford Motor Company think they are so big that they can "absorb" a little discontent? One motivated unhappy customer with a lot of time on his hands and an agenda can do you a LOT of damage. I 'm on the side lines at this time but I will consider the company behind the product and how they stand behind their trucks when it comes time for me to make my purchase.

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  14. i a 2011 f350, really like the truck...but, i will not buy another ford...the manner ford is handling warranty issues is disgusting...to the point that, my son was recently in the market for a f150, i showed him the two threads mentioned above (ricatic and randito), after he read the threads he decided against a ford and bought a tundra...similar scenario ocyrred when he passed the information along to a co-worker...it is truly sad that a company the size of ford doesn't understand the impact of poor service.

    ex true blue fanatic.

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  15. Don't take delivery, RUN! Its a great truck, but in the unlikely event that something breaks.....Ford will just bend you over and let you have it. Seems Ford is taking after GM lately. Horrible customer service. I am currently driving my last Ford vehicle.

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  16. I have owned Ford Trucks since my first purchase in 1973.
    I have purchased 6 trucks and two Mustangs since 1973. I follow car/trucks forums and have used them to seek info on maintenance and repair. I currently have a 2006 F350 with the 6.0 PSD. I was contemplating the purchase of a new Ford 6.7 PSD, but after learning of the recent developements with warranty denial I will just keep my current truck. Shame on Ford...can't blame this on Navistar! Are you listening Ford? Current VIN 1FTWW31P36EB03382

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  17. I was tinking about purchasing a new F350 dually with the 6.7 diesel, but after reading all the engine (valve, glow plug, and piston failures on the new 6.7) failures on the Ford Enthusiast Forum and Ford not standing behind their warranty I don't think i will, looks like a Chevy 3500 dually, sorry Ford, but you have got to do better, and i love my old F350 1999 7.3.

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  18. http://www.ford-trucks.com/forums/1129396-unbelievable.html

    Ford You need to read this forum, a lot of complaints on here about your new engine,valves, pistons, glow plugs and you not standing by your Warranty.

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  19. The two stories (ricatic and randito) and reading the entire threads in the above links have made my decision easier. I have owned and driven Ford trucks since 92. After seeing what ford is now doing with warranty claims I will not be giving them any more of my money.

    I will be buying a Tundra instead of the F150 5.0 Scab, loaded that I had been saving up to buy.

    What the he11 kind of company doesn't take care of it's customers and expects to stay in business.

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  20. Ford has by far the worst customer service experiance ever!

    My Ford Freestar broke down on vacation in FL with water intrusion in electrical. We had to leave it for a few days so they could get the part. Paid for rental and diagnostics. After it was "fixed" we broke down 2 hours later on our way home in GA- with the same exact car reaction as before.

    We had to stay for 3 days in a hotel bc they were closed Sat and Sun. Couldn't figure out the fix on Monday, finally got "fixed" due to water intrusion in electrical. Had to pay for labor. Drove straight through on Tues- Wed.

    Thursday, wouldn't start in front of house. Tow to my local dealer. They say that the keys in FL were reprogramed due to new PCM (was NEVER told this by dealer in FL). Now they want me to pay for tow.

    Spent over $2000 between paying for fix 3x, hotel, food, rental, missed work, and kids missed school.

    I have talked to about 8 people in Ford and everyone says it is not my fault(Ford). One manager in Gainesville said" how am I suppose to know you have a second key at home?" Seriously- How am I suppose to know you reprogrammed my key! I am not the mechanic. I am holding the same key I walked in here with.

    I just talked my brother out of buying a Ford next month- there goes $30,000 Ford. Oh and my parents were just at Ford looking for a new car- NOT anymore!

    This will cost you way more than me, but we the customer feel the pain. Not someone making million$$$$$$$.

    Charles Houde, PA

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  21. Ford isn't standing by their products, they're not taking any responsibility for them. They try to get out of their responsibilities by doing anything necessary that they can get away with.

    I always thought Ford was a reputable company, until I wanted to find out some information about my husband's defective vehicle. I found that they weren't very very fast after calling Ford headquarters in MI. They're some of the most horrible customer service representatives and supervisors I have ever encountered on this planet. I thought the Post Office had a bunch of nasty people working the counters over the many states I've been to. I don't know how big that building is, but by the few nasty people we dealt with there, I could imagine how nasty the rest are.

    Ford, you didn't FAIL by making defective inferior vehicles in the past. Your simply going to fail now if you have the people who are destroying your company make you fail. Please listen to your customer service reps. and supervisors customer relations phone conversation tapes with your vehicle buyers. You will see why your company is failing! You need REPUTABLE well trained supervisors, managers, customer service representatives, auto mechanics, etc. only working for you.

    Getting back to defective inferior vehicles. We all make mistakes, look at some big politicians over the years for instance, they come clean and basically everything runs more smoothly from there. You need to be responsible for your vehicles that aren't performing as they should and get better people working for you that can be an ASSET to your company and not a destruction to your legacy.

    Some American companies use Middle Eastern customer service reps, we complain that it's hard to understand them sometimes, but they're never rude or nasty. Maybe they're not nasty or rude because the calls might be monitored.

    Ford I haven't checked your stock since the late 90's and I'm in shock to see where it has gone. The stock was always stable and consistently around $27.00. Stock looks very scary and I guess I can see why the company isn't standing by their product.

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  22. After reading all of these comments I know I'm not crazy. The Ford dealership in Rockford, Il are just as big of crooks. I have two Lincolns and I refuse to buy another Ford made product again because of service. BAD, BAD, BAD, did I mention BAD service. They're crooks. Anything to say a warranty is void, they will spit at you. You go in for a oil change and they'll tell you that you need $2000 worth of repairs. Then people wonder why customers prefer the foreign cars. Just horrible.

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  23. Any one looking to buy a new 2012 ford focus i would think twice .I have a new 2012 focus se with 2800 mile been to dealer 5 times for the transmission .It suck it dose not shift right they rebuilt the transmission clutch ,reprogramed it ,and back in the dealer today again.It is not a ture automatic it is a manual transmission gear box ,when you let off the brake the clucth lets out,they did not tell us this when we got the car.it is apoor design ford better rethink the transmission because it is bad.I hope this help any one who thinking about buying a focus.

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  24. Metro Ford of Independence, Missouri has the best General manager ( Cory Thompson) and Service Manager (Brett) They dealed with an issue that happen to me when I called to ask a question and was met with unpleasentry. Together we Turned a negetive situation into a positive one, and customer service was hightened to a new level. Thank you Cory and Brett at Metro Ford for giving 100% to customer service.

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  25. My 2011 ford fiesta I do like the car but why are performance parts so hard to find

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  26. The running board on my 2007 Lincoln navigator malfunctioned and closed with both passanger doorsopen and trapped my dogs foot. The computer would not override to open we had to use a crow bar to get his foot out.he has two fractures and a floating knee cap. Sam galloway is sorry but has never heard of this happening. Check Edmund's Ford it has happened what happened to the object detection system!

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  27. Ford has been the biggest nightmare that I have every had. It started off with the 2013 Escape --- it's been total hell, and I can say that I would never recommend anyone to purchase a Ford ever. The sales person that I dealt with did a great job in assisting me through my issues, however, there were alot of things that were totally out of his control. But, because he was the representative, he got the heat. I Smell a Class Action Lawsuit in the making, and if there is one, please let me know. I am all for it.

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  28. It all started with the purchase of a 2013 Escape. I upgraded to a limited 2012 Explorer after less than a month. Dealing with Ford has been a living hell. I would not recommend anyone purchasing a Ford. Customer service is horrible, and it is just like, no on really cares about the best interest of the customer. My salesperson was fine, however, there were alot of issue totally out of his control. DO NOT BUY A FORD, unless you are ready for an unending nightmare. After reading other post, I smell a class action lawsuit in the making against FORD. Let me in on it if it happens. I believe we all have claims.

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  29. I have owned Fords my whole life. I will never own another one. My husband and I purchased 3 Fords at one time and have had nothing but problems with our 450 super duty truck. All of the following stories include traveling across America with a horse trailer full of horses stuck on the side of the road: The first problem was around 8/10 thousand miles when the transfer case broke in NC not to far from our house thank goodness. Warranty but would not reimburse cost to get home with the trailer. 2nd: radiator blows in DC 15 thousand miles. Towed truck to dealership left us hanging with horsetrailer and 3 horses on interstate 95. Warranty covered but did not reimburse cost for transporting horses back to NC plus would not reimburse cost to drive back to DC to pick up truck. 3rd. Starting running hot in SC but limped back. Could not find out what was wrong... 4th 20 thousand miles started to run hot leaving for PA turned around dropped horses home...Warranty put a bigger fan to cool the engine complained about air condition not working was told it was due to the fact that the truck was running hot... 5th. fumes come into cab started to cough...cracked exhaust was not warranty because time had run out plus the air condition was still not working so they tested it and the compressor was broke $3200 for repairs. 6th 45 thousand miles this past weekend in OH.. broke again. Had to rent a Uhaul to pull the trailer home..the truck is at the dealership... So far with towing and rental $1,300 ...who knows how much this is gonna cost. As soon as we get it back it will be traded in for a CHEVY! We own a business and if we treated our customers like FORD, we wouldn't have any left.

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  30. i had one of the worse coustomer experience at crain ford chenal dealership in little rock arkansas they promease to help me to get the car and yes i did get the car and after i sing all the paper work they refuse to give me a second key and also they refuse to give me owner manual for the car i spoke with one of the manager and he told me that if i want another key i have to pay for a brand new car wow and also he refuse to help me to order a new owner manual horrible experience never ever go back to this dealership at crain ford chenal in little rock arkansas

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  31. Do you drive a Ford Expedition?? Does it make a clicking/tapping noise from behind the console?? Well if so, that piece will cost you almost a $1,000.00 to replace. It is a noise that comes from behind the air condition controls on console and it will make a loud tapping/clicking noise that comes and goes while driving the truck. A year ago I had to replace one of them in my expedition and it began making the noise just around the one year mark from having the last one replaced/fixed. Well four days after hearing the noise return, I contacted the local Ford Dealership to discuss the problem and why it has returned. I learned that this part has to be replaced so often that Ford Service Stations keep this part in stock all the time. After a phone call that ended with no help in solving my situation, I called the Ford Corporate Office. The gentleman I spoke with was helpful and willing to help me find a way to get this fixed. He stated that I would
    receive a call back within four days with an answer to my problem. Well, today I called them back because I haven’t heard from them. I found out that I was over my warranty date for this part (which I had already knew and discussed with them) to be replaced so there is nothing Ford can do to help me. So I asked the lady for a supervisor or someone higher up and I got told that they would take my number….well the last time they took my number we didn’t receive a call back. When I asked about them not calling me back she said that they called my husband and the phone just rang and rang, I asked why no one left a message and she said there was no voicemail setup, so they could not leave a message. First off, my husband has had the same number for over seven years and he has always received his voice messages. The second thing is, I gave them my contact information as well so why wasn’t I contacted.
    I would completely understand Ford not repairing my truck if it was caused by my own wear and tear on the truck, but this part, which there are four of them in expeditions, is so common to go out that in my town alone, there have been numerous expedition owners with the same complaint/problem and they have already replaced this part once or twice and because it is so expensive to replace, they are riding around with this noise in their trucks. I bought this truck for a great amount of money and I love it, but I do not believe that it is the owner’s responsibility to continuously replace a part that is continuing to fail………it should be RECALLED or Ford should fix it at no charge. I am extremely disappointed in the service I received today and by the responsibility not taken by Ford for their parts that continue to need replacing.

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  32. BOTTOM LINE________FORD? DON'T DO IT! YOU WILL BE SORRY!

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  33. Believe it or not! My husband and I bought a used 1993 Ford Ranger with 60 thousand miles already on it. The truck now has over 1 Million miles and has had no internal work ever done to the motor. Love that truck! Thanks Ford for a great truck! By the way It is still running.

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  34. We arranged to have a rental car for a trip We were to pick it up this morning. They called at 8 am and said they did not have any available and would call when one was in a few hours. My husband called and spoke to someone different and they said they had some but were for corporate customers. We are all packed and trying to go to Louisiana withno car! We are in Pine Bluff Ar and if anyone can assist us soon please contact us at

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  35. Dear Ford Associates,

    I have a power steering leak problem. This happened today July 3, 2013 in Hazleton, PA. I went to your online site to find a dealer and was directed to Barber Ford. Mr. George Demanski calmed my panicked state. Mr. Demanski showed me where the power steering reservoir was, showed me the leak area and even topped it off. He also suggested buying additional quarts of fluid so I could make it home safely. I then met another pleasant gentleman named, Tim Kline. I implore you to honor/reward persons of Mr. Demanski's and Mr. Kline's character and dedication. For these people make Ford an exceptional company.

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  36. I just found out your planning on pulling your sponsorship from John Force racing soon. I feel that might be a mistake, your going to have a lot of disapointed NHRA fans. If your going to play the odds, I`d rather have more chances on winning than less chances, But thats only my opinion. THX. Carlton Bridges Ft. McoCoy, Fl. (near The GATOR NATIONALS)

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  37. A long-time employee of a Lowe’s Hardware store in Elizabethtown, Kentucky, Karen Sizemore, thought she had done a good deed by observing a shoplifter walking out of the store with a Dewalt tool kit priced at nearly $600 without paying. She followed the perpetrator outside of the store and got his plate number which resulted in his arrest. Do you know what thanks she got from your corporation??? She got fired for violating one of your policies!! She has been a responsible employee for 18 years, so I think you should reconsider your actions and give her her job back!!! I will be keeping track of this story, and will go to Home Depot instead of Lowe's until the "right thing" is done!!

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  38. We purchased a new 2006 F150 in June 2006. We kept our regularly scheduled service appointments with the dealer. The only thing towed with this truck has been a small trailer carrying a golf cart. In November 2013, the truck suddenly stopped. No warning lights or any indication that there was a problem. After towing the vehicle to two different Ford dealers, we were told we needed a new engine. The truck only had 84K miles. It is not unusual to get over 150K miles on a Ford truck. This particular truck used flex fuel, (regular and E85 gas). We were told in addition to the engine being bad, there was no oil in the truck which was surprising since there was no indication of an oil leak. We were also told that E85 burns hot, which we will never use again. The cost to replace the engine was $6649 plus $400 car rental while the truck was down. We contacted Ford but they said there is nothing they could do since it was not under warranty. I think there was something wrong with this truck for it to go out the way it did. I know there have been problems with oil leakage with Ford vehicles and my guess is this could have contributed to the engine going bad. We have been a Ford family for several generations, however, I can’t say that I will remain a loyal customer after this incident.

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  39. I have owned Fords my whole life. This is my 4th Ford, I had a Ford Escort 2 door, a Ford Mercury Villager, Ford Escape and now the Ford Edge and with the last two issues I have had with my vehicle I will never want to but another Ford because preferred customer care is not one of your major concerns. My husband begged me to purchase a Chevy because both he and my son have 2008 Chevy but I refused to not support Ford but this is my second encounter with poor customer service. I will never own another one.
    Ford isn't standing by their product; they're not taking any responsibility for them. They try to get out of their responsibilities by doing anything necessary that they can get away with. I always thought Ford was a reputable company, until I wanted to find out some information about my manufacturers defective vehicle. I found that they weren't very fast after calling Ford headquarters in MI. They're some of the most horrible customer service representatives and supervisors I have ever encountered on this planet.

    Ford, you didn't FAIL by making defective inferior vehicles in the past. You’re simply going to fail now if you have the people who are destroying your company make you fail. Please listen to your customer service reps. and supervisors customer relations phone conversation tapes with your vehicle buyers. You will see why your company is failing! You need REPUTABLE well trained supervisors, managers, customer service representatives, auto mechanics, etc. only working for you and who have 100% rating customer values.

    Getting back to defective vehicle, with a recognizable and knowledgeable manufactures Cam Shaft issues with the Ford Edges. You need to be responsible for your vehicles that aren't performing as they should and get better people working for you that can be an ASSET to your company and not destruction to your legacy. Research and reviews showed me that you are aware of the issues and that there have been many complains. I have owned Fords my whole life. I will never own another one. My husband and I purchased 3 Fords at one time and have had nothing but problems. Some American companies use Middle Eastern customer service reps, we complain that it's hard to understand them sometimes, but they're never rude or nasty. Maybe they're not nasty or rude because the calls might be monitored.

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