Enterprise Corporate Office Headquarters HQ

250 comments
Enterprise Corporate Office Headquarters HQ:
Address:
600 Corporate Park Drive
St. Louis, MO 63105 USA
Corporate Phone Number: 1-314-512-5000
Corporate Fax Number: 1-314-512-4706
Corporate Email: [email protected]
Corporate Stock Symbol: n/a Private Company
Customer Service Number: 1-800-261-7331



Enterprise is a famous for auto rentals. Enterprise Rent-A-Car offers rentals from more than 7,000 locations. The company is one of the premier car rental outlets in the USA.

Enterprise's Customer Service Phone Number is 1-800-261-7331. However, they do encourage users to use their technical support system and help forums on their website.


Enterprise

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250 comments:

  1. I have been a Sears customer for over 30 years, and my parents for over 6o. And my Grandparents too. My whole family has lived by there products ans services for over 78 years. Being from Chicago Sears department stores always treated you by your proper name when you came in as a regular customer. I owned several properties and only used them for what was needed. And, stll do.They have always given me, and my family 100% quality and service. I recently had a problem with a outlet store after purchasing a refrigerator in Tacoma, Wa.. I became ill and was unable to pursue the matter. But, when I called them today they corrected the problem immediately. My suggestion to those buying make sure you are buying the proper product that suits your needs. Read description in full, and make sure you measure your space, and read the details! Read your service extension agreement when you buy it. And, ask if it is in stock or not when you purchase it .And, call if you have any questions. They are and have always been the most reputable department store to buy from in the last 78 years. I will always count on Sears. And, know they have always given me, and my family the Best service possible. Most the problems I read on here, where problems that could have been avoided by the consumer. I am a Sears for life customer. And, now so our my children. So please do your home work before you buy something, and as for what is in stock. Sears stands behind there product, and their services. A good Proud American Company, I am proud to be a part of. Thank you for you top quality service for 78 years.
    Respectfully Yours,
    Mrs Carolyn Blake

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  2. Chuck Smith, Tucson AZSeptember 27, 2011 at 10:23 PM

    Unbelievable...My truck (Silverado) was being worked on and I was given a voucher to rent a GMC vehilce. When I arrived I was told all they had was the Cobalt. I'm 6'5" tall and 266lbs. Really..this dinky car. when I returned the car 5 days later, the mgr asked me how my expierence was. I explained and he said how can I make it better. he gave me a 10% discount the next time I rent. Really??? 10%? I had to laugh.

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    1. They screwed up like that with me and gave,me $20 off

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    2. just to let you know, in portland ,oregon i was given a rental with bird poop
      on two windows , said sorry and they were busy... the exterior of the car was dirty
      again she was sorry..i don't drive cars in that condition...
      gave me a reduction in gas...don't want a deal , just quality in life!

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    3. the 923 S Claremont St
      San Mateo
      (650) 344-7711 location has a manager named Emi that wont give any service, she rented me a truck that needed repairs, when i mentioned it she has been combative. ive been in a rental for six months straight, i have asked her for an updated copy with totals for almost two months. i called her over two hours ago and asked her very nicely also saying she is probably very busy so im not mad. she said shed have the contract to me in a few minutes via email. i've called back twice, nothing. this lady will be passive aggressive and combative if you don,t do exactly what she wants. i,ve worked with enterprise for years and all different locations. this one had a great manger that moved up the chain to be replaced by this lady. im going to the airport from now on even though its farther away. Brendon Low is much more profesional and personable

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    4. I was told the last vehicle they had to rent was the 2014 Ram w/Hemi, but while I was there a small compact car was brought in. I was told it was already taken. Fine. A guy took me out to the truck & showed me the windshield wipers & the "dial it" transmission (touch brakes). I left & was headed to the interstate, from Springfield TN (TOTALLY unfamiliar with the area) to Hendersonville, TN (25 miles) when I noticed the gas tank was on EMPTY. It was pouring down rain. Just a few more miles & I would have run out of gas on the interstate during rush hour in the rain. I had left Enterprise 10 min. before. Called them, they blew me off, told me don't worry, get gas & we'd work something out when I returned the vehicle. I told them they did not even warn me the tank was empty & they had marked the truck gas tank was 1/4 full. I asked if there was even a gas station the direction I was going. Found a gas station, put gas in, climbed back up the 2 ft. off the ground floor of truck, putting my foot/leg in & having to grab steering wheel to even pull myself up into the vehicle. I am 5'4". Totally pissed at the unsatisfactory service.

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  3. I have been renting from enterprise car rentals for many years.I have rented moving trucks and cars. Now all of a sudden I cant rent from them. I don't under stand this way of buss. But o well used too like doing buss.with you

    Mr.Frank Denham

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    1. Huh? They just don't pick on you and say 'sorry' you can't rent from us! Only if they have to repo a rental or constant credit card fails or something like that. How come you did not post the reason! I do not work for ERAC and I dont rent from them either.

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    2. THEY DON'T PICK YOU UP IF YOU ARE OUT OF THEIR AREA!!!
      YEA Right, you don't work for ERAC or rent from them why are you making comments!!!

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    3. Enterprise used my credit card without my authorization I will not use them again. When I contacted them they did not apologize until I asked for one. They tried to justify using my card without my permission (what the heck is going on with them) Beaware

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    4. We used to use Enterprise all the time. But for the last couple years, they have been less than accommodating! When visiting another state, they wouldn't rent to us because we had an out-of-state driver's license - really? Plus we only have a debit card, not a credit card. I don't understand the problem there - they get their money immediately. So anyway, they tack on a $200 fee for the debit card use. Plus they want 2 utility bills for proof of address. Now who carries their bills with them when traveling?! We're all done with Enterprise. We have no problems or hassles with any of the other car rental companies.

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    5. We are all done with Enterprise! When visiting another state, we were unable to use Enterprise because we had an out-of-state driver's license - really?! And we had a debit card, not a credit card. Don't understand the problem there - they would get their money immediately with a debit card. So they tack on a $200 fee for using a debit card. And they want 2 utility bills for proof of address. Now who carries utility bills when traveling?! We are done with Enterprise!! We have no problems or hassles with the other car rental companies.

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    6. I have rented from Enterprise several times. If I need to run errands and the bus will take too long, I rent a car. I will NEVER rent from enterprise again. I made a reservation online, got up early, took two buses to get there, and then was told that I can't rent a car unless I can have my landlord fax my rental lease to them?? I have a Florida driver's license, it is from a different county, but it is an in-state license. I have never had a problem before. What would they say if I had told them I was just visiting my daughter in college and needed a car to go around town in? I would not have a local license if I were visiting. I refuse to give my personal lease information to someone I have never met before, just so I can rent a car for a day. I even signed up to be a member with them in 2011.
      Next time I need to drive a car for a day, or even a few hours (I had offered to return the car that same day without a decrease in the cost of the car), I will go to U haul. I ended up renting a pick up truck for less than what it would have cost me to rent from Enterprise, AND they didn't put a $200 hold on my account.
      So, enterprise no longer has my business, U haul does.

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    7. Had a simular problem with the abuse in HAZELTON PA, I'm from out of state and my car broke down and I had a family emergency problem. They refused to rent me a car I had out of state drivers license and credit card. I ordered by telephone and took a taxi for $40.00 all the way up there and when I got there they had no rentals. It was a horror I called corporate and they still have not returned my calls. I was stuck in the middle of the mountains with no where to go, I had to take a bus back home and come back weeks later to get my car. Just thought it was just Hazelton Pa but have found out it's NOW JUST THE NEW ABUSIVE ENTERPRISE WORK ETHIC

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  4. I used to rent 4-5 cars a week from Enterprise in Fairview, New Jersey..The cars are great and my staff loved the easy in and out service..In 2005 a non authorized rental was made under our account, We called and straightened out the problem..Now I went to rent from them again the problem is still in the system, and no one can figure out why..I went back to Hertz at least they are all on the same page with their accounting paperwork..

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    1. Enterprise wants to double bill me for,my car,rental because they can't follow a paper trail

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    2. wow Enterprise is a real winner for keeping records ...

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  5. All I can say is "DO NOT GO TO THE MONROEVILLE PA ENTERPRISE" I have never in my life dealt with a bunch clowns....They are so rude,I cant believe the company keeps that Team together.The manager Jen (what a real winner) NO CLASS TRASH........I even called their manager, she was no better....REALLY......

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    1. I believe it. They are such idiots. Try the ones in Costa Mesa in Orange County, California. Worse Idiots. And their Manager, worst of all. No manners.

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  6. Hello
    To who it may concern

    I’m concerned about your service to your vehicles.On our trip to Los Angeles when we returned our vehicle into your location on bellanca in l.a.x we saw some people doing oil changes to vehicles in the parking lot next to the return lane. I’m concerned about the maintenance service to your vehicles as I watched the people doing oil changes I didn’t see them do any inspection of the vehicles. I’m letting you know about this because I don’t want to rent car and have it break down on me and then you try to charge me for something that might be your fault do to poor maintenance of your vehicles, also I made a report to o.s.h.a As I don’t think this is safe for people to rent a vehicle that is not properly maintained. I asked one of the employees what they were doing to the cars and said they were changing the oil to rent out again. I’m sorry if this causes any problems but I think you should be more careful of maintaining your vehicles for the safety of us the renter’s witch you need to watch out for, as were the ones riding in your vehicles.
    THANKS ROBERT T. WILLIAMS

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  7. Mary Quaker Hill, CTNovember 11, 2011 at 5:45 PM

    I have been using Enterprise in New London for almost a year now and just wanted to say that the staff and service there are outstanding. They are not only well informed about the services they provide but professional and always make every transaction to the benefit of the customer. They go out of their way to accommodate you in any way that they can.They take the time to find out about your personal needs and will do anything to make sure that you leave satisfied and happy. Everyone there is an asset to your company from the managers down to the people who clean your car. My sincere thanks to the driver who always picks me up. Corporate should be proud of the New London office because I will never use another rental agency because of them. Give them the bonus and recognition they so much deserve. Thank you to Enterprise New London.

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  8. Called to contest a toll charge where the EZ Pass did not work. A major pain, and being charged the toll plus penalty, because no one at Enterprise is smart enough to understand that the invoice amount is not the actual amount needed. The WORST is that when I asked for the phone number and address for corporate, I WAS REFUSED!!! What company does this?

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    1. I agree! What a disgrace!! I had the same experience...I passed a toll ($2.50), & the crooks at Enterprise charged me ($20.00). What a shame!

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  9. Becky if Palmdale, CANovember 20, 2011 at 1:28 AM

    Check your gas gauge before leaving Enterprise. I have rented cars from various rental places and they all say fill tank before returning it or we will charge you and fill it for you. My 83 year old mom rented a car from Enterprise in Glendale, Ca and drove down to a charity event in downtown Los Angeles that lasted until 11:00 pm. When she got in the car to leave the gas light went on. She was downtown Los Angeles where skid row is two blocks away and no gas station in site for miles. She did not look at the gas gauge when she rented the car because she thought she had a full tank. From Glendale to Los Angeles is about 20 miles. When she told Enteprise about it they said On Well I guess it just got returned and we rented it out without checking to see if it had gas. Never compensating her like giving her a 10% discount for her trouble. It is a good thing nothing happened to my mom when she was down in skid row or I would sue them to the max. I never had trouble with Enterprise in the past maybe employees in the Glendale office need to be fired for their OH WELL attitude!!!!!!

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  10. I made arrangements to pay Enterprise back. They could never tell me what I really owed until I return the car cleaned and ready to be taken back out. You got money out of bank account without asking so for thanksgiving we get to have red beans and rice. I will never rent from you folks again

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    1. Sounds like you have money issues to begin with. So my question is, why are you spending money on a rental car anyway if you can't afford to pay them to the point that you had "red beans and rice" for Thanksgiving. You signed the contract that gave them permission to take their money for their asset that they can't make any money off (they are not a non-for-profit organization....SHOCK...like I feel you, and many people, may feel) of if you have it in your possession and not paying for it. If they didn't ask to take the payment out (which they do not need to...you already signed the contract) that means you probably ignored their phone calls and messages. Good luck trying to rent anywhere else...they don't accept cash or Debit Cards without at least a $500 deposit and a credit check. I'm sure you'll be back to ERAC in a week, finding something else to complain about.

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    2. I did not quite understand this person's complaint but your reply was nasty and unwarranted, furthermore it does not speak well of you. If you feel so strong about something the least you can do is add your name to the message.

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    3. your reply to this person was unwarranted and nasty. What is the purpose? Why the anger? you must be an Enterprise employee, correct?

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    4. HAD THE SAME NASTY, SNARKY TONE FROM THE WOBURN MASS BRANCK MANAGER RORY O'DONNELL, NOT SURPRISED TO HEAR THE SAME FROM OTHER PARTS OF THE COUNTRY, THE APPLE DOESN'T FALL FAR FROM THE TREE!

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    5. I know what this guy is saying because the dumb ass idiots at the enterprise on 7th st in phoenix did the same thing to me. I rented a vehicle for 18 days paid 715 then got one on my insurance they called after a week and tell me that my insurance only reserved it for 3 days and demended that I pay out of pocket I said let me call my insurance company because that is why I pay for insurance and my car is not even done the guy told me no and I became enraged and said I will call my insurance and they will call you which they did and got it straight. I spoke to the manager and she said sorry and to only deal with her which I did. Then my car still was not done on the scheduled time my insurance reserved it was not done until a Saturday at 4:30 pm and in ghetto Phoenix you can not drop cars off after hours. On Monday I called my insurance guy to let him know I was dropping off the car he had not answered I turned in the car with the quarter tank of gas that I got it at the manager knew this but was not there on the Monday I turned it in. Then I check my bank NO CALLS were EVER made to me without warning I was charged $160 plus the $40 deposit for a car for 2 days!!!!! I called livid and some stupid idiot named Brendan kept interupting me until I became enrage and started cussing telling me that I didn't even pay for gas!!!! You see what I mean the stupid idiot did not even know what me and the manager had going on!!!! When I told him I was calling corporate he laughed at me WOW REALLY?! You losers who does that I had a rental for over a month which means I was your biggest customer probably all year and this is how you treat people!!!!! I used to love ERAC now they are just a bunch of thirsty low level scum bags there are so many cars you can rent from regular people off craigslist without all this bs let these losers go out of business! They treat people like crap because they know the insurance companies only use them but they'll lose enough business and go under eventually

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    6. wow...I didnt know so many people were victims of enterprise, it's terrible, I too had a hard time. went to one e-prise facility to rent a van for a week had a great experience with Micheal in Kennesaw, Ga,didn't know about the 10 dollars a day if you go too far outside of your state though. when you make reservations on Expedia, or hot wire, non of those stipulations are on there. but Michael heard what I said and waived them. after returning a van I had for a week, my personal truck died on me so after leaving the repair shop I make a reservation at same facility to rent a car for a week, because of time constraints they were closing at 6 which was the time for the reservation, Brant transferred it to a branch closer to me which also closed at 6. I call to inform them i'm on my way and get there the young lady was very rude,coat on and ready to go... would not let me rent a vehicle because i did not have a utility bill with me,since I chose to not use my credit card because I just used it for the van I returned the same day. she was rolling her eyes, waiving hands in the air getting loud and adding full coverage ins. and I had already opted not to have it on the reservation site. she tried to use my credit card for total amount anyway and I just told her not to. she said it won't go through so I need a utility bill.I told her there was nothing on the site that said I had to bring in a utility bill if using a debit card. it said quote," enterprise excepts credit card and debit/check card deposits." I left without a vehicle and was so upset, that type of service is why I left enterprise years ago and went to hertz. just fyi- business 101, if you want people to rent from you through a third party make all of your rules visible so people can be prepared.. who carries their utility bills around. What will that prove. NOTHING! taking money from a debit card upfront is the best way to get paid because you get it right away..I am a business major, do I need to come work for enterprise to straighten up their non-professional outdated rules and teach these reps how to present courtesy to their patrons. they need to take a lesson from Hertz...

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    7. wow...I didnt know so many people were victims of enterprise, it's terrible, I too had a hard time. went to one e-prise facility to rent a van for a week had a great experience with Micheal in Kennesaw, Ga,didn't know about the 10 dollars a day if you go too far outside of your state though. when you make reservations on Expedia, or hot wire, non of those stipulations are on there. but Michael heard what I said and waived them. after returning a van I had for a week, my personal truck died on me so after leaving the repair shop I make a reservation at same facility to rent a car for a week, because of time constraints they were closing at 6 which was the time for the reservation, Brant transferred it to a branch closer to me which also closed at 6. I call to inform them i'm on my way and get there the young lady was very rude,coat on and ready to go... would not let me rent a vehicle because i did not have a utility bill with me,since I chose to not use my credit card because I just used it for the van I returned the same day. she was rolling her eyes, waiving hands in the air getting loud and adding full coverage ins. and I had already opted not to have it on the reservation site. she tried to use my credit card for total amount anyway and I just told her not to. she said it won't go through so I need a utility bill.I told her there was nothing on the site that said I had to bring in a utility bill if using a debit card. it said quote," enterprise excepts credit card and debit/check card deposits." I left without a vehicle and was so upset, that type of service is why I left enterprise years ago and went to hertz. just fyi- business 101, if you want people to rent from you through a third party make all of your rules visible so people can be prepared.. who carries their utility bills around. What will that prove. NOTHING! taking money from a debit card upfront is the best way to get paid because you get it right away..I am a business major, do I need to come work for enterprise to straighten up their non-professional outdated rules and teach these reps how to present courtesy to their patrons. they need to take a lesson from Hertz...

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  11. Today I attempted to rent a car from the NJ RT 23 Wayne office. I waited an hour and a half to be picked up actually from 1:15pm until now noone has shown up for me to get a car. The worst part is that because they did not pick me up to get a rental my daughter was left alone outside of school awaiting my arrival for over an hour. Thank God a friends parent saw her asked her if she needed a ride home. I am thankful for those people. But what kind of service do you provide. When I called the office all they said was they were on there way. Does it really take over 8 hours to pick up a customer???? That was only 15 minutes away from their office. I have used enterprise for many years and believe me everyone I know will know what kind of service I recieved

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  12. Please do not rent from the Enterprise location Centennial Center in Northwest Las Vegas in the dealership the Customer Service is very Rude and Very Bad if you are renting with a Debit Card they want you to give references as well as where you work and who is your Supv this is very degrading and appalling Have rented before and is a member did not have to do all this this location is not what i want to experience I have better luck at the airport and anywhere when i travel out of town this is really un called for and if this keeps up i will not patronize this location ever!!!! And they are liars and dont know how to conduct your transaction i know how it works you hold 350 but you chg 78.47 cents when you bring car back not the 350 dollars i have never had tht with budget,alamo, hertz,so im hoping you train the clowns of this location else i will take my business elsewhere My understanding is Enterprise is suppose to have great service and i have rented from you several times Im very disappointed!!!!

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  13. My husband has been a preferred customer of enterprise for years. I went online to reserve a standard sized vechile for the weekend of 12/2/11-12/5/11 at your 803 W University Dr, Denton, Tx location. Upon arrival as your computers were down, I patiently waited to be given a downgraded vehicle, intermediate size, but was called when the computers supposedly went up to get my credit card info and was told by then manager, Chelsea, that I would be called if a standard sized vehicle became available, I would be called the next day and could swap out the vehicles. As the next day was Saturday and the store closed at noon, I was not called, but later that day drove by the facility there were at least two standard sized vehicles available. When I returned the intermediate sized vehicle on Monday morning, the 5th, the computers were again down and I did not get a receipt; but was told I would have one by the end of the day. I repeatedly call the facility and was put on hold numerous times, until 6pm when I was informed they were closed for the day (I was told they were open until 6:30 pm). Again, on the 6th, I called repeatedly and when I finally spoke to Joseph Bridges; I was told I was charged a rate that was incorrect and I had been charged for 4 days, instead of 3. My husband went to the facility and was told the problem would be corrected and I would be called. I was not called and finally called again and spoke again to Joseph, who was much too "slammed"; his words to be helpful to me. When I told him we would be taking our business elsewhere, he was very flippant and said, yeah, well sorry. As of 5 pm on Tuesday the 6th, I still don't know what was charged to my card. It is pretty obvious to me from that your corporate office is not interested in complaints about your facilities; as I have read many complaints. I will be turning this facility into the Better Business Bureau and if I ever do use another enterprise, it will not be at your Denton location. All they did was pass the buck, when it came to responsibility for all the errors and inconsideration I received.

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  14. Enterprise is awesome! They are a large company, of course not every single employee can be 100 %!

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    1. Wowwwww have you read all the complains ? Everyone in different states and all of them were the same sooo what that is saying enterprice as awhole does not offer great or even okay customer service even corporate SUCKS :-)

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    2. I have been a customer with enterprise for 11 years strong and only dealt with one location. Over all the customer service was ok, but the cars are horrible, never clean you have to go to the car wash yourself. And if you are not white you will not be treated with equal service. That is just my comment

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  15. The debit card policy sucks! I arranged to rent a car for this weekend to only find out that I would not be allowed to rent one with a debit card because I have do not have an utility bill. Well my utilities are included with my rent and my cell phone bill is payed by my employers because I work as a Nanny. So, I dont have any utilities bills. I have a monthly bank statements proving my address, a recent voter's card, student loan monthly updates and school letters all proving my address. If you all secure the amount on the card before the car is released, what difference does it make if I pay my bills on time. I'm not buying or leasinga car, I'm only renting it for a couple of days, The only reason I need a rental is because my car needs a catalytic converter replacement and had to go in the shop. However, Christmas is this weekend and I would like to visit my family.

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    1. Enterprise is ridiculous, especially to their employees but in their defense, what would you require to rent your car to a complete stranger who you do not know nor never met in your life? You think an unsecured Debit Card with a $100 deposit would be good enough for you? You really think you would let an unknown person rent your car for the weekend without some kind of definite proof of where your asset would be or could be found if someone decided not to return your $15,000 asset? I think you should rethink your reasoning or use a secured Credit Card next time, then you do not have to worry about all the hassle. But if they did not give you a call before hand to explain to you what needed to rent with a unsecured Debit Card then shame on them.

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    2. Wowwwww sounds like a enterprice employee lollll

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    3. I would like to reply to your comment above first off debit card or even a major credit card can be disputed and 9 times out of 10 the customer wins! And I have to agree their policies do suck ! I will also tell u I had the same problem renting a car when not going through my insurance company and will let you know the deer park, ny location is horrible and Dana conford and Katie were very rude to not only myself but my finance as well who had all of the paperwork and mocked him on how high his electric bill was. Excuse me who are u to say how high we pay for electric. He was completely mortified and shocked on how he was treated. But talking to another location a few towns over he was nice and going to rent to us, at this point I went to hertz Amd rented a car with no hassles. And a free upgrade and the staff was extremely nice

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    4. Enterprise did the same to me, I went to rent a car with a debit card and they were rediclous , I actually had a light bill with me and be cause it had a past due balance, Im a criminal and might steal the car.They refused to rent to me , State Farm was paying 80 percent and my debit card had the full 20 percent for the week. My rental car reserved by state farm was not there, they lied and said they did not have any cars available and I went to the lot , they were renting cars right and left, the woman in front of me walked in and had the choice of 3 cars.. I called the supervisor for the area and she defended her staff and informed me that my 1980 VW had come acrossed to them as "totaled anyway", after I told her I was uncertain of my vans status with state farm...I was devestated , my poor old bus was lost , I have been renting with enterprise since 1987, I would not take a free rental from them and I will never use enterprise again. I dont control the economy, but I can still chose to take my business where I still get some respect no matter what my financial worth ... The american people have suffered a terriable blow and we dont deserve to be treated like criminals because we are broke , the real bandits took the money and ran a few years ago. that just my opinion

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    5. Anonymous