Costco Corporate Office Headquarters HQ

162 comments
Costco Stores's Corporate Office Headquarters HQ
Address:
999 Lake Drive
Issaquah, WA 98027 USA
Corporate Phone Number: 1-425-313-8100
Corporate Fax Number: 1-425-313-8103
Corporate Email: [email protected]
Corporate Stock Symbol: COST

Costco is a famous for their big-box wearhouse retail stores. Costco offers general merchandise for the home, clothing for men, women and children, along with grocery items. Costco is one of the premier retailers in the US.

Costco's Customer Service Number is 1-800-220-6000. The company does encourage users to use their technical support system and help forums on their website.




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162 comments:

  1. My favorite drink is Sanpellegrino. I always went to Costco for my favorite beverage and other items. Well, to my dismay, Costco near Glen Allen, VA stopped selling this all-in-favor-of beverage. I haven't stepped foot in Costco since then. CVS sells them singly and if you don't call to see when the shipment is coming in and arrive early, all the Sanpellegrino's are gone; just like that. We, CVS patrons were quite upset last week when we learned the warehouse ran out of stock of Sanpellegrino. Why did you stop selling the best beverage in the world? I've even advertised the drink with Costco on Face Book! Not anymore.

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    1. I get mine by the case at Wegmens

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    2. your life is pretty f***ing horrible

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    3. way to be a whiner....Try putting real life problems on here instead of an unhealthy soft drink. Other people have real lives to live instead of complaining about a beverage. Water anyone?

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    4. Anonymous, a person loves a drink, it's always out of stock. That is what this page is about...comments about shopping @ Costco. Not about "real life problems". Don't be stupid.

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  2. On December 22 at 3:30 a vendor employee left her badge at home. When went to the office about a new badge the day before COSTCO's payday she was told by the lady in the office that it was $2 a badge. The employee replied but I don't work for COSTCO and the office lady went and got the manager, and apparently told her the employee was disrespectful. When the employee inquired how was she disrespectful the manager could say and went on and on about the badge. The employee offred to go home and get her badge, since it was a problem blown out of proportion and the manager says that the employee disrespected her store. I thought that was COSTCO's store. This incident will be seen worldwide. All the employee did was offer to go home and get her badge instead of paying $2.

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    1. Sounds like a personal problem.

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    2. The management are idiots, they support Obama, does it surprise you they are idiots?

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  3. The Brandywine Store is nice but the office manager and day time manager need to be replaced. The office manager left her pocketbook and the office unattended when she went to get manager. Good thing for honest employees.

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  4. To Whom:
    In the past year I have noted that the frozen blueberries have risen 6.00. I sure feel that is a bit much..In speaking with some of my friends they have noticed the large rise in the food products they normally purchased..and like myself we are not purchasing those items any more. I fear you are going to price yourself out of business. It may just be cheaper to buy at Wal-martand theblueberries are not very good quality anyway. More like shoeleather.

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    1. Prices have risen worldwide on food products, especially handpicked fruit. Costco is number in food quality and price. Don't be a hater.

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    2. Trust me the quality of Costco produce has gone down a lot over the years.... while the prices are good compared to others I have had to return produce because of bad quality more often.

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  5. I would like to see CostCo sell products from Israel; in particular, I'm looking to buy Israeli CousCous as well as other Israeli items.

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    1. The best cous cous does not come from Israel...apologies.

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  6. I purchased an iTOuch 3 in July 2010 and learned today ...they sold me a second generation iTouch...FRAUD...Costco doesn't sell Apple any more..I wonder if it's because they are SCAMMING customers...I am so upset. SHAME on Costco.

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    1. Shhh. Don't be a hater.

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  7. I have allways purchase french beans from Los Angeles Salad Company, the quality was great and now I cant find it anywhere, it was replace by a brand New world farms, the quality is poor and the products decat=y fast. I live in Miami, I have family who live in Washington and they told me they have them there. Why we dont have Los Angeles Salad Brand Anymore? It was a great product..

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  8. Bismarck/Mandan ND needs a Costco!!!!!!!

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    1. Do yourself a BIG favor, go to SAMS

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  9. i have been purchasing Palermo pizzas from Costco in the Brighton Michigan area and now they tell me they no long carry this item. Will they be bringing it back and if not why do they discontinue popular items?

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  10. There is a big need for gluten- free products

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  11. I am so disappointed in my local Manassas Costco I may never shop there again. I am a local small businessman and last year was asked to help with a donation to the miracle children's network and I gave $300.00. I went back to them this week and asked for help with a donation for a members family that had their five year old daughter die form a brain tumor. I was looking for plate napkins ETC they gave me $25.00 and I was told that was all that was approved! Thanks Costco you all really stepped up this time for the community that serves you well!I ended up spending $200.00 on the items I needed so that's $200.00 less for this family in need.

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    1. I'm having issues with them as a small business owner as well. It's not related to your issue, but I feel completely disrespected.

      I called to get an end of year statement to do my taxes and they refused to give it to me because I'm not the IRS.

      I have news for them, the IRS doesn't do my taxes.

      Yes, I have my reciepts, but I was just going to use it as a double check. I can view two years order history on such sites as Amazon, Dell, most banks, credit cards (which of course Costco does not accept). I really think they're trying to hide something. I may contact an attorney since I have 4 days to do my taxes and no reciept for a Nikon DSLR that I ordered online in February (I should check my e-mail). Anyway, I just don't like the games.

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    2. So for your lack of attention to your books you want Costco to remember and look up everytime you frequented their establishment. Do you offer this to your customers in your small business? Get an accountant thats what they get paid to do.

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  12. I find costco unwilling to suppor non profit groups such as the Boyscouts. I was at Fredericksburg VA store to purchase items for myself and for the troop my son is apart of. I am the treasuer for the troop and wanted to write a check from the scouts account in which I was told they would not except becuase my name was not the check. I am only 1 of 2 who can write checks on this acccount. So I then inquired about a tax excempt card for the troop and since the individual troops do not recieved separate tax number it goes under the district I would not be able to recieve a card either. The person(s) from the district would have to make the purchases since the tax number is in thier name. I find Costco answers and unwillness to help a disgrace. I will no longer use Costco. The troop and I have a Sam's card for 15+ years and so they will continue to get my business and the troops. Now I have good reason for the extra time or miles it will take me to make my purchases at Sam's. Thank you Sam's Club

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    1. The entire world knows Sam's Club sucks.

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    2. Costco cannot accept a check from someone whos name is not on it. For all they know you could have found the check and tried to use it. Believe me this happens all the time, you would be amazed at all the fraud people comit at costco. As for the tax exemption, all you need is to bring it to membership so it can be put on file. until you do that they would be on hook for the taxes if there was an audit.

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  13. At the Fort Oglethorpe Ga. Costco we are so limited on so many things.To get what you need you also will have to have a Sam's Club card to finish your shopping.And they don't care. I was interest in some Bakers & Chef'steam table aluminum pans and lids. They carry only one large steam table pan and one half size,No Lids. So I ask as I checked out why they didn't carry more things like this.
    They said I Don't Know "Good Answer"But I went to Sam Club and they did care. Now do you have a answer? I don't know that I will renew this card again.

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    1. Another hater, success should breed positive competition not sore losers.

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  14. To whom it may concern:

    I had my first visit with Costco in December when I was visiting In California. I loved it. I was very impressed with the value of the items you sell. It was very busy in the store but the checkout went smoothly. My question is why is there no Costco Stores in Southern Ohio? My home is located in Vinton County, It is a small community with a big heart. I am sure if you looked at this Area of Appalachia Ohio you would find that it has a high unemployment rate but If you looked a little closer you would find that It also has a very diverse and talented work force. Your only competition in the area would be from some Super Wal-Mart in Jackson, Athens and Chillicothe. There is also a wide choice of building sites in both Vinton and Jackson county. I am sure there are a lot of decisions to be made in deciding where to put a Costco. I just thought Southen Ohio might be one place you might consider.

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  15. Sent an interesting matter for your Mexico stores to [email protected]
    Please take a time to consider it.
    Regards.

    Grupo Teqné.
    Veracruz, Mexico.

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    1. Mark Nice - Brighton, MichiganMay 30, 2012 at 11:29 AM

      I go to Mexico often. I buy my tequila from costco. Best prices and best selection. 100% Agave for under $10 bucks a bottle on up. My debit card doesn't work there though. I always have to use cash.

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  16. I shop at the Bedford Park location in Chicago. I average a trip to Costco twice monthly. I have a love/hate relationship with you. Once again you have me hooked on an item and you then stop stocking it! CHICKEN WINGS -- why??? I asked one of the butchers what happened and was told they are constantly hearing numerous requests for wings and have asked management to again stock chicken wings, but have not been successful. Does corporate read/respond to our concerns? I'm also going to call your 800 Call Center number. I hope I haven't entered the 'black hole' of no response!!!

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  17. I'm so upset with costco in Fremont Ca. On December 17, 2011 I went to Costco to do my shopping. You see every 3 to 4 months I go shopping for my household. At these times I normally spend anywhere from $500.00 to $650.00 every 3 to 4 months. I will spend at least $350.00 to $400.00 at Costco, then will go around the block to Walmart and spend about $200.00 to $250.00. This way I do not have to shop until the next 3 to 4 months. Yes I will have to go to Safeway to get like bread, milk, eggs etc... but for the most parts, my household is set and my cabinets and closets are full and I don't have to shop once a week or twice a month. The way I like to shop, I consider myself a smart shopper and stock up for a few months. I hate shopping so I try to do it all at one time and to me it is easy on myself. Everyone knows that if you do not have a membership card or if you don't pay your dues, you are not leaving out of there with nothing!!! When I was at the checkout counter, I was told that my membership dues where due and it was due in Sept, 2011 so I paid it alone with my stuff and I also paid for some stuff for my niece. Today I sent my daughter to Costco to do some shopping for me and at that time they told my daughter that my membership was due since last Sept. 2011. Their records show that I have not been there since Aug. 2011, which they are dead wrong!!! Normally I would pay with my card, but that day I had just took closed my account at Union Bank because they had closed my saving account because I went in it too many times that month, I think I had went in around 4 times. You see I had 2 accounts open at 2 diffrent banks. A saving and checking at both,with Union Bank I would transfer money from my saving and put it in my checking to cover whatever I am using my card for. My other account is at a credit union where I have a checking and saving there too. At my credit union is where I pay bills with and just save. So on Dec. 17, 2011 I received a letter from Union Bank telling me they had close my saving account I was mad and I decided to go to that Bank on my way to Costco and close out my checking whick had $1,275.62 in it. I just said to myself that on Monday I would put that money in my credit union. So after I left the Bank I went to costco and did my shopping and when I was checking out, I was told about my membership dues, so I paid it. Today when my daughter was checking out again they tell my her my dues was due so she paid it with my card. She called me to tell me the extra she had to pay and I told her to go back in that store and let them know that I paid it already and gave them the date I paid it. Now I am the type of person that I don't keep grocery recipt because I don't really need to keep recipt like that, but I remeber that date because my niece took me and was running late for her dad's work X-Mas party which was being held on Sat. Dec. 17 in San Francisco. Costco Manager told me that their records showed that the last time I was in their store was in Aug.2011. So they would not do anything for me. I have been shopping like this at Costco for the past 8 yrs. Since I have been living here and it just seem like the smarter way to shop for me and my daughter. Costco I am soooooooooo upset with you about this issue and hope on Monday I can contact the corporate office and get this taken care of.

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  18. I called the corporate office to get a copy of my year end statement so I can make sure I had all my reciepts for my taxes and they refuse to give it to me because I'm not the IRS.

    I have news for them, the IRS is not doing my taxes.

    I can view the last two years of transactions on Dell, Amazon, my bank, my credit card, all other websites that I order from - except for Costco. They are hiding something and I think whatever they're doing may be fraudulent so I'm going to research and contact the local news and if I have to an attorney.

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    1. Do you know what an idiota is?

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  19. I went to Costco today and bought a camera for my daughter. As I was waiting in line, a women with a hand-held scanner came up and asked me for my card and then scanned the camera. She left without saying anything like why she needed to do this. I assumed it was some promotion for their Executive Card but she just looked at me and left. When i was walking out of the store, the person who reviews the items and receipt asked me who the camera was for and then after looking at the receipt said "Are you kidding me?" then commented about how i could have bought a flat-screen TV for that money. While I enjoy good-natured bantering, I felt that this was out-of-line. I suggest customer service training at the San Leandro, CA store!

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  20. I shopped at the Costco In Perimeter ( GA ). I applaud Costco for stocking more organize product. Please do consider stocking nitrate free deli meat e.g Applegate farm product. It order to get nitrate free deli meat, I will need to get it in Whole foods. Since you do carry nitrate free sausages, please consider stocking up nitrate free deli meat. The dame customer that buys nitrate free sausages will also be buying nitrate free deli meat for their family. Thank you. I love the service both at Costco Perimeter and Costco Brookhaven!

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  21. HORRIBLE EXPERIENCE!

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  22. Scrambled around to see if the Kirkland dry dog food I purchased was part of the national pet food recall in 39 states (so far). Diamond pet foods has a web page that lists the affected Diamond and Kirkland dog food products (which are among many others) and, thankfully, the bag I purchased wasn't among those contaminated with salmonella.

    From what I've read, it's inexcusable and completely unacceptable to me that the same S.C. plant was involved in this second round of contamination. Contamination occurred at this same plant before, apparently. And now it's happened again.

    I expect Costco to maintain high standards for quality control, health and safety. As such, I expect the relationship with this plant to be abandoned.

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  23. On or about April 10, 2012 I went shopping at your Lacey, Washington Costco. After an hour of shopping and loading my groceries at the check out, the employee informed me I was late with my annual payment. I informed the clerk that I didn't have the $110 at that time. I was told that I was "technically not a member and he could not ring up my food."

    I have been with Costco for 20 years and never has this happened before; neither have I been late with my payment, nor have I ever been told I was not a member. I went to customer service where I explained how long I had been with them and could they please give me a pass just this once; I was told that they could not.

    My income has changed, as has many American's. I am a victim of the layoffs and have only part time work at this time. I was shopping with food stamps which I now receive because I have lost over half of my income. I was so ashamed and humiliated when I was told I wasn't a member, after 20 years of being a member, nothing could be done to help my family get our needed groceries. I don't understand why Costco wouldn't be more understanding in today's economy and for a long-time customer.

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  24. for your human resources department.
    I have been to your west valley Utah store I would like to say almost all of your employees were very friend and helpful but I'm sad to say you have a real problem in your bakery department and i was told her name was Chantalle an assistant manager in that department. I ordered a cake and was told it wasn't ready, the morning employee apologized and pointed out she was having to clean and sanitized the kitchen before she could make anything as the night crew left a mess a young male employee told me about the work ethics of this Ass. manager and he further told me other sad things that the other employees must endure I took this information to a manager up front I'm not sure I was taken seriously, now as a consumer but I pay for your store membership and It was only one cake but I wonder how many more cake orders will go unfilled i had to go to Safeway for our cake...they were prompt and did it fast...while i watched...I sure hope somebody looks into this problem but I'm pretty sure it will get swept under the rug

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  25. I wonder if Costco is aware of this problem:
    http://vitals.msnbc.msn.com/_news/2012/05/22/11798368-nearly-1000-dogs-now-sick-from-jerky-treats-fda-reports-say?lite

    Nearly 1,000 dogs now sick from jerky treats, FDA reports say
    vitals.msnbc.msn.com

    The chicken jerky treats sold here in the stores in Vancouver, WA and Portland carry them. They are called Kingdom Treats, made in CHINA! These need to be pulled.

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  26. I shop at the Burlington, Wa Costco and find the staff great, but when I'm looking for something I can't find floor staff.
    Wish Costco would carry more healthy foods, suger free, low salt. How about a Health food section. I travel the world and we are the fattest people with the poorest diet.
    Your roasted chickens used to be great, but recently so salty. I asked if you could get ones that were not seasoned. No reply

    Thank you for reading my input and hope you would take into consideration my comments. Pat from Oak Harbor, Wa

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  27. Mark Nice - Brighton, MichiganMay 30, 2012 at 11:35 AM

    While it may make us feel good to write here, HOW DO WE KNOW THAT COSTCO READS ANY OF THIS? Has anyone gotten any feedback as a result of posting here?

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  28. all of you people hating on costco just have to shut up and not hate

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    Replies
    1. Anonymous