Home Depot Corporate Office Headquarters

Home Depot was started in Atlanta, Georgia and they are still headquartered there. Home Depot's corporate office address is below:

Home Depot Corporate Office Headquarters HQ:
2455 Paces Ferry Road, NW
Atlanta, Georgia 30339-4024 USA
Corporate Phone Number: 1-770-433-8211



Home Depot was started in 1978 and they have grown into the largest retailer of hardware in the world.



Home Depot Logo

87 comments:

  1. Home Depot (Corporate Office Fax)

    770-384-2552

    ReplyDelete
    Replies
    1. Doesnt seem like a company that gives a crap! My sis has been working hard for them for 18 years On long Island and all of a sudden she is getting harrased in many different ways! Her new manager is blaming her for his screw ups! Sucks cause shes hard of hearing, she cant always here whats going on! Ive been telling her to go to an attorney cause from what she told me could really screw this companies name! But these so called store managers that are men do nothing! And im a man in the business world not a woman saying this! I would love to just go down there and show how much of a man I am! Then we will see who cries like my sister does EVERY DAY! Hope someones listening

      Delete
    2. Hellow i am writing this complain regarding store #1706 ( kapolei hi)there is lots of favoritism, an really not fare w/us, they hire new employee w/higher pay then us...we been w/the company over 2yrs. not even made that, please your office do something about that.

      Delete
    3. How can I report a suspicous amount of tools that a home depot employee brings in and out of his house and car? How do I get in touch with loss prevention from the home depot in Schaumburg, IL, so that they may start an investigation?

      Delete
    4. The emloyee suspected of stealing from home depot on Barrington Road in Schaumburg, IL is a manager there and is known here in the neighborhood in Algonquin, not to be very social and has problems with police often.

      Delete
    5. I'd like to leave a review on HOME DEPOT, 2560 BRUCKNER BLVD., BX., N.Y. 10465 RE: PATIO DOOR
      I started my journey into purchasing a patio door on Feb. 24, 2012 and got the run around of my life. They gave me an appointment for measuring the door only not to show up. I made another appointment. If that wasn't enough when I tried to purchase the door (Andersen Patio Door) there was no one in the door section in the store (on several occasions) to assist me. Finally on March 20, 2012 I ordered and paid for the door. The door arrived for Delivery on May 30, 2012. The installer was great BUT after installing the door the grill that I paid extra for did not fit. The grills are now in my dining room and still no one from the company has made any arrangement to assist me with this problem. This was the order from hell. I want this review published please. thx P.S. i PAID CLOSE TO $3,000.00 FOR THE DOOR

      Delete
    6. I am a home owner for 20 years and have a rental property in another state - which I'm getting ready to quote out several refurbishments including siding and the replacement of windows. I REFUSE to consider Home Depot as a choice unless they switch their credit card from Citibank. The end of April we purchased a dishwashwer from Home Depot on our credit card - the next day our old unit mysteriously started working again so we canceled the order. The credit for the unit was run to the wrong credit card number. It took us 6 weeks and 5 phone calls to have the credit transferred to the right card. However, they ran the reversal twice and the credit twice. So now we are still out of balance on our credit cards. Not to mention that the one account reflected past due so we received automated calls as least 3 times per day from CitiBank to let us know our account was past due for merchandise we NEVER received. I'm closing the accounts and shoping at Lowe's unless you go with a different credit company.

      Delete
    7. Everyone who works there khows that if you have been with the company for more than 10 years or mgn. thinks you make too much means your days are numbered. I have seen this happen often in just 1 store

      Delete
    8. MICHELE - FAIR LAWN, NJAugust 29, 2012 at 10:53 AM

      6 doors and 9 months later still waiting for a front door from home depot in paterson- have been in contact with customer care in georgia since april - its almost september - the district manager knows about the problem - yet nothing is being done - I NEED HELP!!!!!

      Delete
    9. Hi my name is Ben and would like to say that the $497 installation special is a scam. I am a carpenter my self and figured out how much material I needed plus the 497 installation fee. theie quot was 3000 higher than what I figured out. They added soooo many ridiculous charges that I told them i didn't need. now they refuse to install my floors even after I spent $,3770.67 and hauled it for them :(

      Delete
    10. My name is Kevin Thompson and I purchased carpet from Home Depot in Rock Hill, SC store #1114. On the day of installation the carpet installers Home Depot hired never showed up or called. This is very very bad business for Home Depot. My home is up forsale. But because of Home Depot I've missed possible offers.

      Delete
  2. Hello I am writing because my son worked at Home Depot in Columbia Mo for 3 years. He was terminated because he and another employee were horseplaying, the other employee had no consequences for his actions but since he was the one who complained my son was fired. My son has tried repeatedly to get employment but has not had any luck, can't this company please reconsider his termination. I know the people who worked with him liked him and his work habits. Please again please give him another chance.

    ReplyDelete
  3. I complained about my cell phone being missing after home depot had a sales person come to my home, to measure for a patio door, I complained to the Supervisor at the Gardena CA location, and I am still waiting for a response from you, how long does it take, to have someone call me,I was again in the Home depot location in Gardena CA and left my cell #, for Linda the supervisor to call me, I gave her all of the details about the problem, if you need more please call me. she or no one have called me, please show that you have some compasion for your faithful custome who as I stated recently spent over 2,000.00 dollars, and was going to spend more, but my cell phone came up missing, and there was no one in the home but the two(2) of us.What do you have to say when your customers need answers.

    ReplyDelete
  4. I just spoke with Linda at the Gardena Store, she states that I keep calling her, she can't do anything for me, but yet everytime I call to speak with some one above her she starts yelling, and telling me that she can't do anything for me, I ask her not to raise her voice to me that I am not her child I am a grown woman, she said I am a grown woman to, this is not how I handle business, please refer me to some one that is professional, and know how to talk in a mature, professional manner. manner.

    ReplyDelete
  5. I am having a problem with some carpet that was installed in our house. The carpet was installed before the doors and trim were in and now there is a two inch gap where the carpet stops and the door closes leaving a lovely gap of concrete in our newly finished basement. I have gone to the Home Depot expiditor who in turn spoke to the manager saying that their installers performed in the scope of the duties. I have asked to see the paper I supposedly signed saying that I okayed the seams and I have not gotten anything back. Is there someone who can help me with this? They want another $150 to fix a mistake that I think a contractor should have been able to avoid.

    ReplyDelete
    Replies
    1. Let me tell you the reason why your screwed. These hacks Homedepot farm their installs to dont care about you. They care about their bottom line. You pay $700 to have your flooring installed and they pay what ever they pay the installation co. Who then farms it out yet again to a sub contractor. See where we are going?? Sub contractors are vackground checked to make sure they arent criminals thats it. They didnt call not one of my references NOT ONE!!! They made sure I had insurance and BWC which i picked up the day before hire. I am a skilled tile setter with 16 years experience by the time i get to your house they only want to pay me $130 to tear out and reinstall new flooring. Obviously I wont work for that can you imagine the kind of guys that will work for that?? They are your installers good luck.

      Delete
  6. In the process of getting supplies for a custom wooden crate to transport my wood shop, I stopped in the Home Depot in Yucca Valley, CA. The wood was shy of soaked, but I hand picked the "best" dry wood I could find (due to the factor of time). My wife went in the next day and went to get more wood and ALL the wood was soaked. A representative at the store cavalierly responded "I'll tell the manager". I'm curious as to how the wood got soaked in the first place and why customers weren't informed the wood was water logged. Not very good for business. Starting to think Lowe's is the place to "build things together".

    ReplyDelete
  7. I have put in a complaint regarding my roof installation. Home Depot keeps referring my problem to the new service provider and the new service provider has yet to actually discuss the problem with me. The new service provider has discussed with the old service provider and they have actually gone on my roof (I believe that is trespassing as it was without my knowledge or consent) and added chalking to the flashing. 6 weeks later I am still waiting to discuss with the service provider the damage. My preference is to speak with Home Depot and not pass off problems to those that did the installation. Home Depot must stand behind their product of installation as that is where I ordered the new roof from and that is who I paid. What is the Home Depot guarantee worth?

    ReplyDelete
  8. THE COMPANY IS A JOKE...

    ReplyDelete
  9. there is an employee who used to work at the N Fontana Ca store he has made numerous colored comments about women and what he likes to do to them and how does the Home Depot reward him they transefer him to a diffrent store in San Berardino on E. Hospitality Ln. Becareful ladies he likes to give out his number tall bald dark and handsome till he talks ad has earings and the Home Depot keeps this pervert there Im going to Lowes from now on.

    ReplyDelete
    Replies
    1. Home depot sucks they don't treat there employs right They don't the stores luck like crap they fired lot people who did nothing wrong two save money they need new VP & managers no costumer skills at all Dundalk md

      Delete
    2. they get rid of the good ones and keep the bad ones....

      Delete
    3. That is true they let the good one's and keep the one that don't work.cause. I work for them and they have Sam that are lazy.They have tattoos on their arms earings and don't even hide the tattoos.Manger has his favourite. Get to work Monday Thur

      Friday 6-2 pm. This the store in Scottsbluff,Ne.

      Delete
  10. I live in illinois and believe in good customer service, however i find myself trying to avoid the employees in the aisles because each one of them will ask if they can help me. And being asked every aisle is annoying. Just having them there is good enough and if a customer needs help they have someone there to ask.

    ReplyDelete
  11. Received a gift card for Christmas for $50.00 - Misplaced it - but got the receipt from the person who bought it. Since they bought it with cash I have been told there is no way for it be reissued. Even though it has the last 4 numbers from the gift card on the receipt, they can't trace it, or, determine whether or not it has been used. How much money do you think is in that slush fund from people who don't use the rest of the money on their card. Always use a credit card to purchase from Home Depot. So very disappointed. Going to Lowes now.

    ReplyDelete
  12. On February 22, 2012, I found an ad on-line for a step-in tub on sale with Home Depot. I called about the ad and spoke with 3 different ladies. The last lady I spoke with suggested that I find a plumber we could afford because the plumber Home Depot partners with wanted $10.000. to install the tub. I could not believe that price just to install a tub. I called back this morning (2/23/12) to order the tub as I finally found a plumber that we could afford at less than half of the other guys. Guess what? The tub was no longer on sale and the new price was double. I called Home Depot and finaly after pleading my case, I was told that I had to send my copy that I made on my printer to some fellow named Derrick Peterson and maybe if I was lucky he would honor the price. I am still waiting for a response. I sent the paper via email. I can't believe this happened because the deadline for the sale price extended from 2/18 to 3/31 of this year. We have loyal to Home Depot for over 20 years and considering the amount of monies we have spent we feel that we deserve better. Very disappointed!

    ReplyDelete
  13. 7200 South Cicero Avenue
    Bedford Park
    (708) 728-9200

    My Husband and I went to this store. We need to buy a few different things. One of those things was paint. 4 gallons. We waited and waited in the paint section, till my Husband went and asked a worker for help. that worker called the "paint guy" to come to his station to help us. In the mean time people started to also wait for service. When the "paint guy" came he chose to help the others and ignored us. It was obvious this was a racial thing. The others that were waiting were smirking.

    I was upset and wanted to complain, but my Husband wanted to leave.
    We then went to Menard's and was taken care of, we purchased 4 gallons of paint, stain, trim, polyurethane and a brand new refrigerator.

    We have a whole house to remodel and we will never step foot into a Home Depot again.

    Reading this past comments it looks like Home Depot should be put out of business.

    ReplyDelete
  14. my wife: We come to your home depot store in lawton, ok on cache rd. to purchase a riding lawn mower, i pick one out and get a quote and they tagged it and then we go back the next day write a check, they loaded it on our trailer we took it home and used it. and we found out this morning, march 14, 2012 it's the wrong mower your employees loaded on our truck. We found out this morning we either had to pay an extra 550.00 for this particular lawn mower or make another trip to your store and bring it back for your employees mistake.....CAN YOU FEEL MY FRUSTRATION WHEN I LIVE OVER 30 MILES ONE WAY!!! I've already spent 250 in gas and another trip hauling a lawn mower on a borrowed trailer that cost me another 25 for the trailer.....And another 25 for borrowing the trailer...Please help me out.....I've made no mistakes.....I REFUSE TO PAY FOR YOUR EMPLOYEES MISTAKE.... ALL I WANTED WAS A LAWN MOWER W/O ALL THIS STRESS FROM YOUR STORE. I'll be in the store March 15, 2012 at lawton, ok!!! CALL US AT 580.512.9421 OR coachwes.aldridge@gmail.com

    ReplyDelete
  15. As an exdriver for Estenson Logistics in California. Home Depot should expire Estenson Logistics contract. Home Depot is getting ripped off by Estenson Logistics on delivery time. Delivery are able to be delivered shorter and on time without the extra hours being added and charged to Home Depot. Instead of firing those truly hard working, responsible, dedicated, career minded, family orientated, respectful, and dependable individuals across the United States. Focus on Home Depots transporter for Home Depots products, and calculate the time it takes to deliver as in TIME AND SPEED TO DELIVER. You will notice Home Depot can save a lot of money by reviewing the logs of these truckers.

    ReplyDelete
  16. i was just at the olean home depot bought paint the lid was not on tight and when i put it in my car it fell over and lid came off and got all over my husbands less than a year old car heart my daughters shirts and on my husbands shoes and on the floor of my car i was not waitting two hours for my car to be shampooed all they wanted to do is give replace the paint i did not have time to wait for my car to be done when i have someone in the hospital very sick

    ReplyDelete
  17. i am a long time shopper at HD , i have the HD credit card im never late with my payment untill this first time im one payment behind ($71.00) because you did not send us a bill. your automated calling system has called me 5 times a day for the last 3 days 8.30 in the morning on saturday , i sat through your recording telling me how imperitive it is that i pay immediately !!!! the bill i received 5 days ago said i got till the apr 16th ... today is the apr 7th , i finaly got a person on the phone and plead my case ! the voice tells me that she can't help me ,nothing she can do ! THIS IS NOT VERY GOOD BUSINESS PRACTICE !! here in michigan we have a lowes right next to HD , im not happy the way you treat your long time loyal customers ...you make me feel like you don't care im going to cut up my HD card

    ReplyDelete
  18. Re Home Depot Elmont, NY... I waited 40 min for someone to help me in the door dept. 3 announcements were made. No one showed. I went to customer service & was handed a number to call & complain. Called them who got in touch with a manager at HD who asked me to come in the next morning to order the doors & would give me a discount. When I returned the next day , the manager was not there & the salesperson knew nothing abt a discount. I am out 3 hours total of my time but HD is out a valuable customer .

    ReplyDelete
  19. false advertisingApril 16, 2012 at 9:10 PM

    You really don,t know a corporations in(competence)until you test their ability.WOW!
    Where I choose to spend my money on home improvement has changed, Starting today.
    I,ve spent 5 hrs in the last 2 days dealing with numbnuts on all levels.
    I went on hd website looking to purchase a generator, couldn,t do it online so i called website helpdesk, they claimed i had to purchase the product at a store, so i called first store and they had no listing of the product in their system,finally at the third store i called they helped me get a generator on order, took my cc# and everything. Next day they call me and say they can,t order it for me.WHAT! The mgr of the store tells me that she can,t order it, then i told her their website is bogus and that they are false advertising, then she tells me she can special order it, only it,s going to be 350.00 more.
    BITE ME
    I,VE SPENT MY LAST DOLLAR AT HOME DEPOT, YOUR DONE.
    I,LL STOP AT THE BETTER BUSINESS BUREAU ON MY WAY OUT OF HERE.
    THE HOME DEPOT, MORE SAVING, MORE DOING. WAKE UP!

    ReplyDelete
  20. I have visited several of your stores in central Iowa, I seem to run into the same person at at least 3 of your stores, a man working with the annual and perinnials he is very rude and very non-professional. I will not buy another flower from Home Depot as long as he is working at your stores.

    ReplyDelete
  21. I went in to home depot her in phoenix.
    The one on cave creek and bell road almost two weeks ago to have a sliding door put in.
    WHAT A MISTAKE USING HOME DEPOT WAS.
    They scheduled a measurement appt for three thirty on the next thursday between 3.30 and5.30 thurs afternoon.
    The salesman showed up early and caused difficulties because he was NOT there at the agreed upon time.
    He was early, then he assured me i would be contacted
    within TWO days to pay and schedule the installation.
    Well.... NO ONE CALLED, and the store policy is 48 hour turn around.
    After waiting SIX days to be contacted i finally went to the store and talked with the manager, She exclaimed "REALLY"
    What an idiot.
    Needless to say i will NEVER use CHUMP DEPOT for any of my needs.
    They are INCOMPETENT, and they dont care about you as a customer , just their bottom line.
    unconscionable
    Home Depot should be run out of town on a rail.
    Now that they have WASTED MY VALUABLE time i will have nothing good to say about them,I WOULD STRONGLY SUGGEST THAT ANYONE WHO THINKS THIS BUSSINESS IS WORTH USING< I WOULD THINK AGAIN.
    Disgusted with rip off depot in PHOENIX.

    ReplyDelete
  22. begining to think that Mr Bell on Hospiality lane in san bernardino is paid to be a pervert....

    ReplyDelete
  23. Went to the Home Depot with my 84 year old mother to get fertilizer for her yard in March 2012 and that was my first mistake...They would not take her check and this woman never wrote a bad check in her life..........We then went to Lowe's on the same day and they took her check no problem. Contacted them on several occassions and still have not heard a thing. Lowe's has all business from now on. I flip houses on the side and I used to spend $30,000 a year at their store in Matthew's NC. Not any more...................

    ReplyDelete
  24. I am directing this post to home depot headquarters in regards to home depot store #920, home decor dept. #59.
    The employees name is Jacqueline Teja. This employee ordered
    levelor blinds for my house in 2007. I recently had the pleasure to order more blinds this past week. The service
    she gave me 5 yrs. ago was exactly the same. She should be
    acknowledged by the company for her consistent dedication to
    customers. I was very impressed by Jacquelines expertise and patience. In todays economy this work ethic she has will keep
    me and my husband shopping at home depot. Please commend her for her hard work, good employees are hard to come by!

    ReplyDelete
  25. I need a clear tap replacement filter they decide not to carry It it costs me 70 percent more from $ 20.00 to $ 36.00
    that's the America now price gouging the consumer
    I have to have It its water
    A In house decision affects the consumer not very
    good

    ReplyDelete
  26. 7/14/12

    Home Depot Corporate Headquarters
    Attn: Tinzley, Home Depot Customer Care Team Member
    tinzley_care@homedepot.com
    2455 Paces Ferry Road, NW
    Atlanta, GA 30339-4024
    Phone Number: 1-770-433-8211

    Re: Department of Veterans Affairs Discount

    Dear Tinzley,

    I have been a customer of Home Depot located in Chico, California since the store opened many years ago. One June 29, 2012, I purchased a hand-held shower head for my wife’s bathroom. While a very nice female store associate was helping this 88-year old veteran select the correct shower head, she noticed that I was wearing my U.S. Army Air Corps hat. She reminded me, “Don’t forget to ask for the Veteran’s discount.” Your “Veterans Discount” had been advertised in my local newspaper (with no specific information) so I was aware of the opportunity and thanked her for reminding me.

    When I arrived at the check-out counter I removed my Veteran’s Administration identification card from my wallet and was shocked when the female sales associate said my VA card was "no good" because it did not have some sort of writing on it. The cashier then showed me a piece of paper that contained a facsimile of the type of card she expected me to have.

    I asked the cashier if I could please have the piece of paper that contained the facsimile “proper card with appropriate writing” and she said no, that it was the store’s copy.

    I then requested the cashier make me a photocopy of the facsimile “proper card with appropriate writing” and she said no, she was not allowed to give them to customers. The cashier went on to state, “You might be able to the correct card at the Veteran’s Administration office.”

    I told your sales associate that I believed Lowe’s offers veteran’s discounts and she replied, “Maybe you should go there.” I told your sales associate that I was not a huge fan of Lowe’s but that I could learn to like them if the attitude of Home Depot’s employees was so poor.
    I informed your cashier that I served three (3) years in WWII; one (1) year in the Korean War; and six (6) years in the reserves. Your cashier was unimpressed.

    While you sales associate eventually gave me a discount in the amount of $4.50, she stated, “You will not get a discount again.”

    Since that date, my Internet research has uncovered Home Depot’s actual veteran discount policy: “All military personnel and veterans are eligible for a 10% discount at all The Home Depot store locations during many national holidays such as Memorial day, July 4th, Labor day and Veterans Day. Additionally, the 10% discount is available to active and reserve military personnel, retired or disabled veterans and their spouses or dependent children every day, upon request.” Note that Home Depot's ad in my local newspaper did not clearly state this policy.

    Why your Chico Home Depot sales associate was unaware of the above policy is a mystery but her poor attitude was inexcusable. Further Internet research has uncovered hundreds of veterans complaining about Home Depot’s varying discount policies. I still have no idea where to obtain the "correct" VA card.

    I highly recommend Home Depot clearly post its veteran discount policy in each store and ensure all associates are properly trained so future confusion and frustration on the part of America’s heroes can be avoided.

    ReplyDelete
    Replies
    1. Your lucky you even gt one at all.. Although I think all vetrins should but HD employees dont even get a discount .. now thats some BS

      Delete
  27. I've been working at Home Depot as a temp.My 90day term was up,and they just let me go,I really enjoyed working there,I was able to meet lots of interesting people,everyone was so nice,I was just starting to learn and remember all the things I was responsible for,I was doing a great job keeping things organized,had great customer skills and alot of construction knowledge,it seems to me that all this company wanted to work for them was some young kid they could push around or pass the buck,they never did ask me what my strong points were. I think that the people of Home Depot need to re-evaluate there main employees for I really don't think they're paying attention as to why they're not making as much money and losing all thier customers to rival competiters.

    ReplyDelete
    Replies
    1. Home Depot's intent is to run all the stores with part time employees and a hand full of poorly qulified low payed managers. Expect to get paid minium or slightly above wage and don't even consider benefits. If ofered benefits you wont be able to pay for them on what your paid.

      Delete
    2. In my state, Panda Express starts employees at higher wages than Home Depot does, and there are employees that have worked for the company for years that make less than employees who have worked less years. I have also seen higher wages for different sex (men vs. women) and people who seem to be iked more by managers.

      Delete
    3. i agree with that 100% and the managers don't like you for being a good worker it is other things. i was told out right i would have to associate more with other employees to get noticed. Most people choose friends with like values and morals to spend leisure time with and to say the least most of the employees at the hd where i work have no morals or values. i am not required to associate with these sorts of people to do a good job and care about my customers. I endure great amounts of scoldings, neative comments about myself and verbal abuse (not curse words but gripping and snapping at me because i bothered an associate to see if they could help a costmer) all this in front of the costomers. I once (after being told by the appropriate dept. asso. to call soandso) asked this asso. if he could cut a customer some material and this asso. gave me a three minute scolding asking me why i couldn't go do it didn,t i know that yet? I am a cashier and do know how to measure and use a scissor type tool but i cannot leave my register and this asso. (a dpt. haed) was just was just standing at the service desk. In the meantime the customer was waiting. AS far as favoratism toward employees we have one who gets fri, sat, and sundays off and has been there little over a yr. (as oppossed to severl others with much more time) gets a dollar an hour more because they speek another languge (which they were born into) and get away with missing loads of time. One day i may have discovered why this is. I stepped up to give this person a break and a customer came to the counter and said to me ------- is nasty (i guess they thought i would want to partake) the employee said no you are nasty the customer said no you are bantering back and forth until employee walked away to break. I felt very embarrased and uncomfortable. This however makes me wonder if this might be what stands out about this otherwise poor quality employee.

      Delete
    4. I am not sure how you get hd to notice your qualities or qualifications. It is all in your app. you think thats why they hire you. turns out they didn't even read any of that and no matter how many times you tell them or make use of your skills and knowledge they still don't catch on. Don't feel too bad i know you lost that income but there has got to be places to work that respect knowledge and expeience. The pay is not very good but worse then that is being treated with so much disrespect by your co-workers all the time all the way through the store manager.

      Delete
  28. After 3 calls to the benefits hot line I was told that they knew nothing about the Affordable Care Act. Corporate also claimed ingnorance and advised me that they would notify (guess who) benefits choice people. Just incase an employee happens to read this here is a bit of information that directly affects you!

    A new provision of the Affordable Care Act - called the Medical Loss Ratio, or the "80/20? provision - could mean some Americans will see a rebate from their health insurance companies tomorrow.

    The provision is aimed at holding health insurance companies accountable for how they spend the money collected through premiums. It compares the dollars they spend on health care costs vs. other overhead costs - like marketing, salaries and administrative expenses.

    Under the law, small-group and individual-plan insurance companies that annually spend less than 80 percent of premium dollars on medical care owe their customers a rebate. For insurers to large businesses, the percentage split is 85-15.

    This is the first year the provision is in effect, and insurance companies that owe rebates must pay them by tomorrow, Aug. 1.

    ReplyDelete
    Replies
    1. Every home depot employee should have already been advised about this law.

      Delete
  29. The people who are there as employees are there for many reasons - the sad side to that known fact, if management knows why you are REALLY there - it's over. They will figure out how to get you to hate it so you will quite - God forbid you have fun at work and do an honest days work without being bullied or harassed by management.

    ReplyDelete
  30. I purchased a GE refrigerator that has had it’s mother board replaced 3 times. In my extended warrantee it states that we get a new one after 3 times of the same problem. I was told by customer crap, I mean care that I will not be getting a new one because I didn’t request one after the third time. I did tell them I wanted a new one. After 7 month of hackling with customer crap, I mean care I have gotten nowhere. I am so sick of their crap that I am about to take them to court. Their Customer Care doesn’t CARE at all.

    ReplyDelete
  31. My comments are not directed toward the retail area of THD, but more toward company values. This country and industry was based on religious beliefs. In God We Trust! THD is a good company, but could be better if they would quit promoting the gay and lesbian movement. God will not bless a company with emoral actions. Please stop supporting gays and lesbians. If your not going to turn to christian values, at least become neutral.

    ReplyDelete
  32. I am at the Jonesboro rd store and the customer service is horrible. They have people working in tool rental that can not even work the computer system or know what tools are. He is a rude little ass. They tried to over charge me for equipment rental and then no one would even get me the assistant store manger to try to resolve the issue. I stood inside the store and called the store so I could get the asm myself. This store is a joke and I will not return to this store and will be hard to go back to any home depot for anything. I will now go get me a lowes card and drive an extra 6 miles to get my supplies. I spend thousands a week in home depot and have for a long time. Customer service is the thing I have seen fall the worst.

    ReplyDelete
  33. I own a business in panama city florida I shopped at home depot for years the store in panama city # 6303 really has gone down hill in the past year there is a few good employees left they got rid of all the long term employees that knew what customer service is now they have managers there that sit in the office drink coffee ,smoke outside and don't give a d___m. I found out that Lowes across the street wants my business so I now shop there. Its to bad that home depot doesnt want to pay good employees what they are worth now they have lower wage employees that don't know what they are doing and not loyal to the company.

    ReplyDelete
  34. I too think some of the home depot stores do not care about their customers, but the store is only as good as it's employee's, and manager's. I recently had an experience, my husband bought me a leaf blower for christmas and added a two year extended warranty, I opened it on christmas day, only to find it had been used ,returned ,put back in the box, on the shelf and resold, which happen to be the one he purchased, we took it back a couple weeks after christmas and exchanged it for a new one. this was in january, we have not been able to get it started since we bought it. (let me go back a little) when we exchanged it the sales clerk told us "oh yes you are in the system with the serial number, no need to keep the reciept , just come in and give your name if you ever have any problems with in the next 2 years with the machine"), so we are now at end of Feburary, we went to our east bakersfield store to exchange it, get another kind or something as we can not use this one it doesnt start.of course the first thing they ask ,do you have your reciept, we tried to explain our story to the store manager he did not even want to deal with itbecause we did not have the reciept .told us we would have to send it back to the manufacturer to get it replaced, even though we have never used it.after a very lengthly argument we left the store very unsatisfied. so we decided to go to the other home depot across town to see what they had to say, after explaining our story, the employee called her manager, got an over ride approval, we returned the blower and purchased an electric one, they were more than willing to help resolve our situation. So according to my situation the store is only as good as the manager, WHY COULDN'T THE OTHER STORE MANAGER DO THE SAME THING YOU ASK?, HE JUST DIDNT CARE.. i did leave that store satisfied, but I will definately think twice before buying a large item from them , and by the way we lost the money we paid for the 2 year extended warranty because we did not have the reciept. so in a way the store made an extra 150$.I did not purchase the extended warranty on the new one. I learned my lesson.

    ReplyDelete
  35. The purpose of this email is to communicate the worst experience I have had as a customer at your store located in Madison, Hts., MI.
    The Home Depot in Southfield, MI was only able to supply me with 28 sq yard of flooring material –SKU 732-233 and indicated that the
    Store in Madison Hts. Could supply me with the remaining 24 sq yards. I made resource arraignments to pick up the material. I inform the
    Madison, Ht. flooring Associate of my needs. He checks the racks on the floor and indicates he has to go check in the back. He returns and tells me
    The receiving dock is tied up and I would have to come back later or tomorrow. I explained my resource issue and how far I had to travel to pick up the stock.
    The associate then goes into the back to see and returns and says they don’t have the material.
    I then went to the customer service desk to get some help on the matter. The associate then places a page assistance in the flooring area.
    I over hear her comment “the material is buried”. She then returns to me and says, “we are out of that material”. I contacted the Home Depot
    store in Novi and they confirmed that they had what I needed to complete my job and confirmed that the Madison Hts store had the materials as well.
    The experience at 1 store represent what to expect from the next and Home Depot as a whole. Jim, the associate in Novi, MI, saved the day, but
    I’m reluctant to do business with your stores as a result of my experience with the chain in Madison, Hts.

    Mad as Hell consumer

    ReplyDelete
  36. I use to work at the Troy, Mi (2706). I went in to talk to 2 people I use to work with. They weren't there. The Assisstant Manager Tom threw me out for nothing more than asking other associates if they were there. He claims I was being bothering them. I was never treated this badly anywhere before. No of my former managers would every do anything like this to me. I will never shop at that or any Home Depot ever again.

    ReplyDelete
  37. Well, as of a month ago, I was 1 happy person. After being out of work 2 yrs, I got hired on @ a name brand home improvement store #4004.I loved my job. At the time of the interview, I had explained to them I had been caring for my mom for 16+ yrs, and that she always was first in my life, no matter what. Well their motto is" they are all about family" except for mine apparently. I had called into work to let them know I was in the ER with my mom, who had fallen sometime during the morning, we were waiting on CT scan, xrays..etc...and basically was told by my manager, was that her only concern was it was going to be a hot day, and that my ass better damn well be there @ my scheduled time to care for the plants. WTH? I mean at that point in time we didn't even know what was happening with Mom, no results were back yet, could she go home later, was she being admitted? We didn't know anything...I said I could call her later and let her know, but most likely I would stay with my mom. So then basically she gave me an ultimatum, be here at your scheduled time to do your job or else, so when I asked what I was supposed to do with my mom cause there is no one else to be there with her, for her, she replied "I don't give a f**k if you leave her in the ER lobby as long as you are here on time" .My mouth just dropped....All I could say was "Really? Then I guess my ass will be at the hospital with my mom"! I was shocked at that for one, No one....well, no one in their right mind anyway, had ever talked to me like that before and two....her and whom else was gonna make me? And the strange thing was just the day before 3 of my other managers told me what a great job I was doing. Now I wonder if they share her feelings as well as her opinions.I am also wondering if the main HR dept at the home office would express that same rudeness. Nevertheless it's a shame they are gonna miss out on one HELL of a hard working employee.


    ReplyDelete
  38. Wow, after that whole ordeal I went through Sat. with mom in the ER and my demanding employer, I never called them after that. Low and behold, today I get a call wanting to know if everything was alright cause I had missed work and no one had heard from me. So, when I called back to tell them exactly why I hadn't been in, they told me that they "needed" me back at work, and that this matter would be looked into. Hmmmm...kinda makes a person wonder. Any thoughts?

    Well guys, I guess I was right about that orange home improvement place. Their motto being "We're all about family" should get changed to "We're all about family as long as you are not caring for anyone sick or elderly that will take you away from watering our BEGONIAS ( a little humor for you Ax men fans) What a game they play..."Oh, we need you..please come back, we'll work with you however we can". , So changed my hours to help us both out, or so I thought. Went from 5 days to 4 same amount of hours, just not costing me a Benjamin to go to work those 5 days, then when i get home, there's already a message to call store manager asap. I call and she starts in with "tardiness, unexcused absences" and how irresponsible I am and not giving 100% to the "store"...So she says maybe now isn't a good time for me to work there and I should resign, and when mom gets better I am more then welcome to reapply. Reapply??? When mom gets better??? Where does this woman get her drugs?? Mom is 88 yrs young, how much better does she think Mom can get in a couple weeks , month??? And then there's her awesome suggestion....why not put her in assisted living? Damn....freakin jail for the elderly, why didn't I think of that?? So her final words were, "come in tomorrow and turn in your resignation, and things will be better for you. I said "Oh yeah...I am so freakin thrilled with that idea, that I wanna waste yet another $20 on gas to see your mug, NO Thanks! I see what game you're playing, better for company if I quit as opposed to if you fire me due to my mothers health issues and how I was talked to, and treated right?? ...Just send my check today, I earned it, and maybe management needs to take a class on respect, compassion and how to treat employees.".........HMMMMMmmm...waiting..................*sigh*............still waiting..No check....hmmmmm..2 weeks so far...STILL no check....Hey lawyers, isn't that illegal in the USA??

    ReplyDelete
  39. i saw a young man chewed out at the hempstead home depot by his store manager on the floor guess she did not see me in the insulation area. she proceeded to tell him he has done nothing all day but go to the break room or bathroom i am not 100% sure and when the young man attempted to refute said statement he was cut off and his explanation ignored and dismissed.

    i later saw this young man by another manager who he proceeded to ask did i not do all i was asked to do today? the asm replied yea i know you've been working hard i watched said associate ask several people this question and all answers where relatively the same. when asked why he made the inquiry he said the store manager said i didn't accomplish anything today so i was curious if i had just not been working and imagined it.

    i approached said associate before i left and asked him why he didn't try harder to prove the accusation of his lack of work was false he said i need my job and getting into it with my boss over what she believes to be the truth would most likely not end well.

    now i do not want this young man to lose his job but i felt this should be brought to someones attention.
    is that how home depot works you can just throw around accusations how ever you please regardless of the validity and make hard workers fear for there jobs. without taking even a moment to verify said belief or listen to the other persons side of the story that one sidedness will lose home depot a lot of valuable employees and more importantly customers because when i needed help in plumbing and couldn't find a rep. i asked him and he helped me same with loading my soil and just being knowledgeable of the store

    by a shocked consumer

    ReplyDelete
  40. I PREDICT HOME DEPOT IS FINISHED

    ReplyDelete
  41. If you have a problem with Home Depot, the best thing to do is chalk it up as a lesson learned and never do business with them again because they truly will never care what you have to say so just quit, you are wasting your breath.

    I purchased a refrigerator and an extended warranty from them. The ice maker will not work properly. The service technicians from their designated service company have been out twice and have not been able to fix it. Having already dealt with this service company before, I knew they would not get it fixed and requested that Home Depot send out another servive provider to fix the ice maker. Their solution was to get another company to come out and make a diagnostic evaluation and then send in the same idiots to fix it who couldnt to begin with. For gosh sake's, its just an ice maker. How hard could it be? I think just buying ice trays will be a lot simpler. Certainly will not be furnishing my new kitchen nor baths with anything from Home Depot. I told my husband if I buy so much as a light bulb from them in the future, to kick me in the rear.

    ReplyDelete
  42. To the Anonymous coward who is a bible thumping "christian", (yeah right) boycotting Home Depot because they support gays as equal humans, you are an idiotic b**ch! Everyone deserves to be treated as equal and to have the same marriage benefits pure and simple. If you don't believe that, too effin' bad, get over it! I'm sure your churchy churchness makes you think you're better than everyone else even though you KNOW that judgement isn't for you or anyone else to make here on earth! This is EXACTLY why church and state needs to be separate. The bible is NOT supposed to be the governmental standard and you dumbass repuGnicans who keep trying to push your religious agendas onto the whole country and the world while you advocate to keep your killing machines (firearms) are DISGUSTING!!! Get your priorities correct stupid homophobe!!!

    ReplyDelete
  43. john jonson you are an idiotic ASSHOLE if you think they really help any needy people!!! Hell they don't even help the people that pay for their products! Of course these incidents all happened or these people and I wouldn't be here! My store has (in the past anyway) always been gracious about returning items without a receipt. How the hell could two seniors smuggle out four wicker chairs and a table without a receipt?! You are a DUMBASS CRACKER!!! And that's coming from a white person btw!

    ReplyDelete
  44. where do i call to report or complain an employee for doing malicious things at work while on the clock?

    ReplyDelete
  45. I had new sound and security windows installed by home depot. The salesman assured me the windows would be energy efficient as well as diminish outside traffic noise. Well, the windows are drafty and further research on my part disclosed that the sound proofing only affects high frequencies, not low ones such as traffic. The brochure assured potential customers that these windows would reduce outside noise by 50%. The salesmen were nice but did not have a clue about what they were selling and still don't. I'm stuck with these windows unless I get any attorney.........

    ReplyDelete
  46. I contacted Home Depot Corporate offices today in order to receive clarification regarding their policy concerning legal carry of concealed weapons in their stores.

    The person I spoke with assured me that Home Depot does respect the 2nd Amendment, however, refused to provide a written copy of their policy concerning legal carry in their stores.

    I explained that in the absense of HD providing a public statement about its support for our Constitutional rights, the perception will continue to be defined by what happened in the Iowa Home Depot, i.e., that legally armed customers are not welcome at Home Depot.

    Home Depot Corporate refused to provide a written policy position concerning its support of the 2nd Amendment. Take this information for what it is and act accordingly.

    ReplyDelete
  47. My family has been shopping at Home Depot for many years now and have been satisfied with them. Today I heard an alarming story about Home Depot's corporate postion regarding the 2nd Amendment, and an attempt by Home Depot to bar a legal, concealed carry weapon from one of its stores in Iowa.

    We have several choices of competing stores to Home Depot in our area where we may do business, so it is important to our family to understand the following from the Home Depot Corporate Office.

    "What is Home Depot's policy about legally carried concealed weapons in their stores?"

    Thank you.

    ReplyDelete
  48. while i was in your area quincy ma. 177 willard st. i visted your store, just shopping around a couple of weeks ago on a sunday. i stopped at the pro desk to ask questions no one there, the cashier said go to the carprt desk and ask for steve rehm, i did and i'm glad i did this guy is truely good, very smart and very helpful in every way. i gave him the size of a deck i was thinking about building myself, he did say home depot wouldcome to my home and build it for me buti'm a diy person. so he figured everthingout what i needed and how much of everything , hangers,hardware for leger board, screws footing, stringers, railingsystem, joist, deck boards 4 x 4'sanyway i looked over this list he made for me and i liked it so i bought everything on his list. i built it, it took me 3 days and i didn't have to return anything, i can't believe i had just enoughof everything.steve rehm thankyou for a wonderful job, and for the time you spent putting this together,i woulde
    have never done this without his help, this is the best service i ever got from home depot, i hope that some one that is higher up on the latter gets to read this. this is way above and beyound anyone at that store, best regards Ronald E. Smith

    ReplyDelete
  49. I bought a Whirlpool Refrigerator from Home Depot and within no time the Fridge stopped cooling. It works sometimes and than all of a sudden stops working. I called my local Home depot and the 1800 help line only to find that they referred me to Whirlpool. They sent a technician who at the time he came the Fridge started cooling. Now Whirlpool refuses to do anything-how am I supposed to coordinate the Fridge not working and when the technician arrives. My wife has to take time off work each time to meet the technician. I have had to throw away food several times. Home Depot and Whirlpool have both been very disappointing to say the least. I would have expected that someone takes care of their customers complaints and not make them run around.

    ReplyDelete
  50. Get me once shame on you. Get me twice shame on me. I am done with these folks. I really do not know how they can make money when no one knows nor cares about customer service. This might just be the single worst retailer in business today. Just horrible and trust me that is a mild understatement to say the least.

    ReplyDelete
  51. Just bought a Kohler Toilet there was a sign that read get up to a $10.00 rebate on this item. So after purchasing the cashier told me to go to the service desk. I went there and they gave me a site called homedepot.com/rebatefinder and that I could input the item bought and it would guide me through the process. Guess what I did just that and they are looking to see what I wanted to buy. So I called Home Depot and they said to call Kohler. Which I did and they were very helpful but they said this is a Home Depot rebate. So I call back Home Depot and round and round we go. I give up. They want to know why I do nearly 100% of my business with Ace, True Value, private nurseries and Lowes. Well this is why. Their customer service is horrible. They do not know which way is up or down left or right. Perhaps the requirement to work for them is a sub 90IQ.

    ReplyDelete
  52. I am a Home Depot associate and I cant believe all this complaining I see! I work for a very popular store in Pennsylvania and I personally have only dealt with 2 or 3 very unsatisfied customers. One in fact automatically assumed I and my other associates thought she was stupid because she had her flooring measurements despite the fact we cannot perform an install until we set up a measure, which i offered to her for free. Protocol is what saves us in case of an error; our measurements are wrong, we are wrong. I don't know where half these people are but you know its pathetic putting peoples names out there or saying you "did some research" on them. This is not a crime watch or a complaint line. Out Voice of the Customer, found on bottom of receipts, surveys are always 80-85 percent positive, how about filling out those surveys with your negativity so at least the associates and management can READ them not on some blog that you may find by chance on Google. Yes we put customers first but if you truly were not satisfied due to an associate or management not accepting your return, bad service etc then dispute it with the store first, you really think corporate reads this?! No, they read what their stores intake so unless your having a horrible day don't pin it on us because I know for a fact my store and a few others in the district are miles ahead of the competition with a 3 to 1 store ratio to Lowes within 20 miles and excellent customer service. Any store that says "We wont accept your business" is bullshit and not true at all.

    ReplyDelete
  53. Purchased range & refrigerator from Home Depot. Horrible experience. 4 delivery attempts to get it acceptable. 3 ranges and 1 refrigerator damaged over 4 week period. Of course I had to redo the install, cleanup, and touchup after every delivery.
    Home Depot has no control over the delivery/install. I will NEVER, EVER, buy anything or any service from any store that contracts delivery/install to another party. I will pay more and deal with smaller local companies.

    ReplyDelete
  54. Leesburg, Virginia Home Depot has the worst management I have ever seen. One head cashier is an old douchebag who is soooo 2 faced, I believe she should be relieved from her duties. She talks smack about other cashiers and gets away with it. Corporate read this and do something about it. Her name is Vickie, last name to me is unknown. Thanks!!!

    ReplyDelete
  55. My time as a cashier in Leesburg, Virginia was very short. I came into work one morning and after lunch I felt sick, was shivering and shaking and wanted to leave early. At first I was told no because I was not working there for 90 days in order to leave. I immediately called the manager on duty and explained to him that not only was I not feeling well, but I am diabetic. Well, after hearing that, he let me go. It turns out that I had a kidney infection with elevated blood sugars and was hospitalized for 3 days. Some changes should be made regarding new employees that are sick and must leave when needed or Home Depot will have some very serious charges against them.

    ReplyDelete
  56. Home Depot and its employees are Awesome and I want to commend and praise Home Depot!

    Home Depot came to the rescue of so many families in need in Lacey Township, N.J. immediately after Hurricane Sandy, including our family. A Home Depot truck with supplies, and employee personal cars arrived to help with the clean up effort. There were many volunteers in the community who we are thankful, but Home Depot were our first responders and they not only provided supplies, and manpower, but showed such concern and compassion to those in need.

    We thank Home Depot for getting their team of volunteers immediately mobilized to come to the assistance of so many in need after Hurricane Sandy (even though I know they could have used these employees in their busy stores at this time).

    We welcome Home Depot in our community and will continue to always shop there!

    ReplyDelete
  57. I was in the Turnersville, N.J. store when I saw a mosaic glass tile that I just fell in love with. Seeing that there was only one sheet left, I went up to the customer service counter and inquired if any additional shipment were coming in. She said that it was a discontinued item and no orders will be made of this particular tile however, the computer shows that our Berlin store has 22 and Glassboro has 17. I went home and called the Berlin store and asked if they could do a physical check. After being on hold for a good 8 to 10 minutes, someone got on the phone and said "yhea, there here". I said okay I'm on my way. When I arrived I was looking around for the tile and couldn't find it. In the meantime another couple walked up and was examining the wood flooring. A hispanic worker walked up and said to the couple "can I help you?" The couple explain that they were interested in the wood flooring. The worker said to the couple, I can help you with that and said to me "what are you looking for?" I said I called and was told that that this tile, (giving him the SKU #) was here. He asked another gentlemen worker if he could help me find the tile, it should be right there, pointing to the tile area. The other worker proceeded to help me look, but we could not find it. He stopped another worker and now it's three of us looking for this tile but could not locate it. I said to them that I would go asked the hispanic worker exactly where the tile is. I walked over,did not interrupt him talking, but he stopped talking to the couple and said to me "did they find the tile?" I said no could you please tell us where it is? He said "it's right there, I saw it, it's there, it doesn't take a rocket scientist to find it". I walked back to the tile aisle and say to the men (who is still looking around for the tile) that I was going to go the the customer service desk. A sweet girl named Casey said I'll help you find it. I thanked the other two workers and they went their departments. Now it's me, Casey and the manager looking for the tile. But after 2 hours total looking for this this tile, It could not be found. The next day I started calling around for the tile, from South Phila. to north of Oxford Valley, PA. From Springfield, PA to the Jersey shore. They all said that the computers indicate they have it but when they did the physical check they were not there. (The South Phila. manager was very nice, he even gave me the phone numbers to the other home depots). I finally called the Wilmington, Delaware, 3600 Miller Road store. The man on the phone said that they had them physically there!! I was so shocked I asked him was he sure? He said yes, I'm looking at 48 of them. I said that I was coming after work and he said he can have 25 of them waiting for me at the customer service desk. I asked him what was his name and he said "Jim, I'm the manager". When I arrived, they were there! Please know, that your Wilmington,Delaware store keeps an accurate count of their stock and that the other stores for some odd reason, the products miraculously grow legs and walks out the door! YOU ROCK JIM THE MANAGER IN THE WILMINGTON STORE!!!!!!

    ReplyDelete
  58. As a former employee of the Home Depot store #0505 in Lubbock, TX, I have reported, fixed and applied safety measures into action to help in the safety of co-workers, vendors and customers. OSHA violation 1903.13 Imminent Danger and OSHA violation 1910.37 (a)(3) Exit routes must be free and obstructed, both of which I reported to management and both that I fixed with permission from the store manager.

    It's incompetent, negligent and unprofessional to allow major violations to exist in just this one store, not to mention the other 2000+ stores nation wide if they so exist. I have spent 20+ years in railroad safety and safety consulting, and in addition to working at the Home Depot P/T to see such violations to be ignored by upper management.

    If management cares to contact me with my pictures that I have taken of such violations, please feel free to at: dsdodson@live.com I have not only saved you a pile of cash from OSHA violations and possible lawsuits, but the integrity of the Home Depot.

    ReplyDelete
  59. I PAID $ 7.000.00 ON CABINETS FOR MY BATHROM . I HAD TO ORDER A TALL KITCHEN CABINET. I WAS NEVET TOLD THAT I HAD BUY THE SHELVES SPERATLY. I PAID FOR 899.95 FOR THE CABINET.. THESE CABIBINETS WERE CUSTOM MADE MADE OF ALL WOOD.THEY SAID THEY WOULD HAVE A CONTRACTOR INSTAL THEM .NO CONTRACTOR EVER CONTACTED ME.I GOT A PRIVATE CONTRACTOR TO DO THE WORK. AFTER I ORDER THE CABINET THEY IT WOULD TAKE 4TO5 WEEKS I CALLED ON THE 5 WEEK AND WAS TOLD THEY HAD THEM FOR 3 WEEKS. THEY NEVER EVEN CALLED.I HAD TO CORP OFFICE TO HELD ME GE A REFUND. HERE THE # for the copoarte offic 800 654 0688.ext 76847 . NEVER GO THE DAVIE FL HOME DEPOT

    ReplyDelete
  60. I am an a Amerian Veteran. Home Depot used to let me use my miliatary ID there for a 10% discount. Not any more. I do not qualify. I am one of the lucky ones who came back with out any disabliities. Now you have to be a disabled vet etc. to get there discount. I will be shopping at LOWES from now on. They honor my military ID card.
    LOWES gain and HOME DEPOTS lose.

    ReplyDelete
  61. Hi,

    I'm writing to give a review on some products that my Husband and I purchased from Home depot online, We purchased a set of South shore cherry wood finish chests in January of 2013 because we were trying to match them with our cherry wood sleigh bed. The color match was perfect but the product was not. After reading the instructions and carefully putting the parts together properly the chest looked beautiful with out bed. It wasn't until some months later outside of the return policy that the chests start falling apart. whenever we would open our drawers they would fall down on the one below. It started with one drawer and then after awhile nearly all the drawer were like this. We contact Home Depot online and complain and all they said was that we had to contact South Shore because it was still under warranty. They later sent us a apology letter with a $25 gift card stating it was from the management team. Now, imagine spending over $700 on 2 products are not as durable as you thought they would be and all the company that you ordered it from do is send a apology letter and this amount gift card apologizing, putting yourself in my shoes how would you feel? When we contacted South Shore we had to go back and forth in emails sending pictures of the chest with and without the drawers as well as the back of the chest and were advised that the back was not properly installed and that they were going to send out new backs for both chests. When we received the new parts it was 2 pieces of card board scraps taped together with the words on the tape stating "fragile". My husband at that point is very upset about this. We called South Shore and advise them on what they sent us and sent pictures of it and had to resend the original pictures that we sent a few months back. we originally asked that we returned the products and they send us new products but they said that they could not take the products back and that they only supply parts. My question is how can you fix a product by just looking a pictures that we send and not wanting to send the products back so that you can examine it to see what the issue is. I spoke to a rep from Home Depot this morning who really presented excellent customer but could not resolve the issue and advise that South Shore would have to fix the issue. I am really not a happy customer or consumer at this point and is not sure that I would purchase anymore south shore products or anymore products from Home depot. I will be shopping at LOWES from now on.

    ReplyDelete
  62. Recently I was at the Home depot store in Traverse city Michigan to buy a snowblower. To say I was ignored would be an understatement. 3 associates walked by me with not so much as a hello. I left and bought one at Strickers. Back to Home Depot today to purchase a propane heater. Same scenario. Associates walked by and nothing said that is until I was leaving where a lady told me to have a good day. I did, I went to Lowes and was approached by one of their associates that answered my questions with no problem and sold me a heater. I am going to suggest that Home depot take ALL of their associates and managers to Lowes to see how customers that are a stores bread and butter treat customers. They may learn how to treat customers with respect and help with their purchases. I will NEVER go to Home Depot again.

    ReplyDelete
  63. Bob Sharkey November 16th 2013

    My name is Bob Sharkey, I wish to personally compliment "Tami Crum" from the Mesa Az. Home Depot for the wonderful job her and her helper did during our 40th Anniversary Celebration at the Leisure World Development on Nov 16th 2013. I represent the LW Woodshop and was able to help Tami that day with a ton of small children and their putting together and painting small planes, cars, boats, tool boxes, bird feeders and more that day. It was really appreciated by everyone and a thrill for me to help her out. “Thanks Again"

    ReplyDelete
  64. I bought a garage door opener in November which was installed by homedepot cost $ 295.00. One month later it stopped
    working. The store at 7423 Southland Blvd. Orlando Florida 32809. Complain to the store- They'll send the installer. No one
    ever came to this day. I called the manufacture in Ohio, An agent snswered the phon advised me to get a ladder, he'll walked
    me how to fixed it. I am handicapped, cannot stand muchless climbed a ladder. Iwent to the store and complain. just to be
    told again and again to give me the installer phone number and was told I can't have any contact with the contractor, they
    will call. Its almost 12 months now. Instead of having a failed opener I have a bent up door. Your Company has deprived me the use and enjoyment of my property. COME NOW, I demand a refund for the cost plus interests. because of the shoddy
    workmanship that cause the door to fell and damaged, demand a new door, failing I seek other remedies.
    Govern yourself responsibly.
    bhoj c

    ReplyDelete
  65. My husband and I have been using Home Depot for our home improvement and purchasing materials for renovation jobs. My husband is a veteran and he has used his veteran card for a discount that he has received for many years. He was told that his military service was not important enough to receive his discount the other day. When he joined the Navy he joined to serve his country and put his life on the line if he was called to do so. But, Home Depot decided that what he has done for his county was not good enough. So we have vowed to never shop at Home Depot. Home Depot made him truly feel like a second rate costomer. Shame on you, to think that you feel so little in regard to a honorable man who served his county for you to be free and become the company you have become. However, you have changed and it is not in a good way. Marylu & Ed Czulewicz

    ReplyDelete
  66. Purchased a Dishwasher from HD....paid for it, installation and warranty. They tell us that it will be one week before they can install it.(OK)...so a week later they show up and tell me I have to replace the compression valve..(OK)..we replace it...so its ANOTHER week before they can come out to install. We wait. They show up and tell us that the drain hose on the dishwasher is not long enough!!! we asked about adding an extra addition to the hose and they installer said it CAN NOT be done...Dishwasher is now sitting in the middle of my kitchen...:( Called manager of store and was told that an extension to the hose could be done. We informed him that the installers will not do that ( per them stating it) and was left with NO resolution to the situation. Now my husband is working to install it himself. I will NEVER use HD again...and we were in the process of remodeling our kitchen and will be buying a stove, fridge, and over the stove microwave. But now we will be purchasing it elsewhere. I have purchased ALOT from HD, but this will be the LAST TIME....very disappointed. HD can contact me at kgivins@twc.com

    ReplyDelete
  67. I went to Home Depot and made a huge purchase which included tiles for my flooring. I told the gentleman at the counter I needed 1100 sq which he told me was approximately 50 boxes of tiles. I paid for everything and had my contractor pick up the tiles since they were very heavy. Tiles were picked up and the tiles where being laid out. Towards the end of the installation, the contractor noticed that the some tiles were bigger than what was already placed. He checked the dye# and the last few boxes were a different number. He took 3 of those boxes back to the HD in Marlboro NJ. They did not have anymore, so they checked the Old Bridge store which supposedly had them and sent him there. NO TILES, they sent him the a Home Depot in Staten Island who again supposedly had them, NO TILES… sent him back to Colonia NJ.. NO TILES. You would think that ONE of the stores could get it right? Could anyone have gone the extra mile and make sure that those tiles were there by actually speaking to someone at the store instead of sending him to the stores….

    I called the manager at Home Depot in Marlboro (Christine) on Tuesday and explained. She said they would call around to see who had the tiles. I exclaimed… they already did that.. and sent my contractor on a wild goose chase. She assured that when the tiles if found, they would be delivered next day sometime (which was yesterday). I thought the matter had been resolved when I rec’d a call around 3:30 yesterday from Christine telling me that they found 3 boxes in Edison. She went on to tell me that a manager would go get them and drive them to me somewhere around 5-5:30. I said “great” and was thrilled; however, No one showed or even called. I called again this morning to see what happened; supposedly all 3 boxes of tiles were damaged. Sounds like too much of a coincidence that ALL 3 BOXES were damaged. A call would have been appropriate. I even reached out to customer care and all she did was connect me to the store manager at Marlboro HD.

    SO here I am on day 3 with my contractor waiting for tiles… I have lost 2 ½ days which I have to pay my contractor for. I have to reimburse him for gas and tolls since they sent him out to SI. My floor can’t be finished and everything is on a stand still. I spoke to “Henry” this morning who is the flooring manager. I explained my situation… He too is calling to see if he can find tiles. I doubt this will help since Christine had already done so.
    My frustration with Home Depot is:
    1. The person pulling the tiles SHOULD have known there were different tiles!
    2. One of the stores SHOULD have helped out and not sent my contractor from NJ, SI and back to NJ
    3. No one is taking responsibility
    4. No one has offered any solutions.

    So who will now pay for my tiles to be ripped up and redone? Why should I pay for tiles that are now garbage since I cannot finish my floor?? I paid close to $900 dollars for these tiles and it was the fault of Home Depot for not making sure the tiles were all the same, from the same dye#. I am completely aggravated, can’t sleep over this and my home is upside down for much longer than it should be… and in the end I STILL have no resolution!!!

    ReplyDelete

Comments are for review purposes. Do not offer any personal information in your comments.