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Home Depot (Corporate Office Fax)770-384-2552
Doesnt seem like a company that gives a crap! My sis has been working hard for them for 18 years On long Island and all of a sudden she is getting harrased in many different ways! Her new manager is blaming her for his screw ups! Sucks cause shes hard of hearing, she cant always here whats going on! Ive been telling her to go to an attorney cause from what she told me could really screw this companies name! But these so called store managers that are men do nothing! And im a man in the business world not a woman saying this! I would love to just go down there and show how much of a man I am! Then we will see who cries like my sister does EVERY DAY! Hope someones listening
Hellow i am writing this complain regarding store #1706 ( kapolei hi)there is lots of favoritism, an really not fare w/us, they hire new employee w/higher pay then us...we been w/the company over 2yrs. not even made that, please your office do something about that.
How can I report a suspicous amount of tools that a home depot employee brings in and out of his house and car? How do I get in touch with loss prevention from the home depot in Schaumburg, IL, so that they may start an investigation?
The emloyee suspected of stealing from home depot on Barrington Road in Schaumburg, IL is a manager there and is known here in the neighborhood in Algonquin, not to be very social and has problems with police often.
I'd like to leave a review on HOME DEPOT, 2560 BRUCKNER BLVD., BX., N.Y. 10465 RE: PATIO DOORI started my journey into purchasing a patio door on Feb. 24, 2012 and got the run around of my life. They gave me an appointment for measuring the door only not to show up. I made another appointment. If that wasn't enough when I tried to purchase the door (Andersen Patio Door) there was no one in the door section in the store (on several occasions) to assist me. Finally on March 20, 2012 I ordered and paid for the door. The door arrived for Delivery on May 30, 2012. The installer was great BUT after installing the door the grill that I paid extra for did not fit. The grills are now in my dining room and still no one from the company has made any arrangement to assist me with this problem. This was the order from hell. I want this review published please. thx P.S. i PAID CLOSE TO $3,000.00 FOR THE DOOR
I am a home owner for 20 years and have a rental property in another state - which I'm getting ready to quote out several refurbishments including siding and the replacement of windows. I REFUSE to consider Home Depot as a choice unless they switch their credit card from Citibank. The end of April we purchased a dishwashwer from Home Depot on our credit card - the next day our old unit mysteriously started working again so we canceled the order. The credit for the unit was run to the wrong credit card number. It took us 6 weeks and 5 phone calls to have the credit transferred to the right card. However, they ran the reversal twice and the credit twice. So now we are still out of balance on our credit cards. Not to mention that the one account reflected past due so we received automated calls as least 3 times per day from CitiBank to let us know our account was past due for merchandise we NEVER received. I'm closing the accounts and shoping at Lowe's unless you go with a different credit company.
Everyone who works there khows that if you have been with the company for more than 10 years or mgn. thinks you make too much means your days are numbered. I have seen this happen often in just 1 store
6 doors and 9 months later still waiting for a front door from home depot in paterson- have been in contact with customer care in georgia since april - its almost september - the district manager knows about the problem - yet nothing is being done - I NEED HELP!!!!!
Hi my name is Ben and would like to say that the $497 installation special is a scam. I am a carpenter my self and figured out how much material I needed plus the 497 installation fee. theie quot was 3000 higher than what I figured out. They added soooo many ridiculous charges that I told them i didn't need. now they refuse to install my floors even after I spent $,3770.67 and hauled it for them :(
My name is Kevin Thompson and I purchased carpet from Home Depot in Rock Hill, SC store #1114. On the day of installation the carpet installers Home Depot hired never showed up or called. This is very very bad business for Home Depot. My home is up forsale. But because of Home Depot I've missed possible offers.
I am retired Military but also have been working overseas with our military for the past 8 years. I find it ridiculous that Home Depot WILL NOT SHIP to APO and FPOI address and their customer service gives a even mor ridiculous reason. I purchase many items thru the internet from many retailers in the U.S. all happy to do business with me and ship their mechandise to me. However Home Depot seems to think it is not in their interest to do business with our soldiers and families and not to support all of us over here protecting the U.S. and Home Depot.So we take our money and spend it with HD's copetotors who glad take it and support us and send there mechansdise to us.Home Depot you should be ashamed at not supportink Soldiers and their Families!!I do hope "someone 'from corporate reads this.
I made a call to the Merrick blvd. store in Queens. I have been on hold since 1:45pm to this current time which is 2:27pm. I have been transferred a total of 6 times. All I want to know is if your screen doors come with removable screens so that it can be replaced with glass in the winter. Do you not educate your employees on product information What the heck. I just switched lines to take a call and still no one has picked up. I guess you have to be a contractor to get decent service. I had my doors measured on Wednesday and I'm online looking for doors. WOW I am still on hold. This is absolutely ridiculous. I hope you all know how this feels as a customer. Please someone check to see that this is a true story. I called and was transferred over and over. I then hung up pressed redial which took a second and now I'm at the end of my message and still holding. It is now 2:36. Why even have customer service if that is the last thing that your company is good at.My name is Tracy
Tracy again. Just for the record no one ever picked up after I was transferred. The phone automatically cut off at 2:40pm. I was on hold from 1:45pm-2:08pm then 2:08pm-2:40pm.
THE COMPANY IS A JOKE...I went to the Home Depot in Maple Heights, Ohio store # 3804, I bought a brand new Hot water tank 2 -1/2 yrs. ago. In the 2nd year I had to get a part on the unit replaced. They would give me the part but I had to pay a plumber to install the part at my own cost. Now the tank is leaking from the bottom which means that it was a faulty tank and must have been rusted on the bottom or something. All I know is that I called the reem company that makes the tanks, and they agreed that home depot can issue me another tank. But I had to get a plumber to bring it back and then Have my plumber to install it. If they did it for me they will charge $85.00 trip fee, $329.00 for installation and $65.00 for some other part. More money for a permit etc. By the time this guy was done the cost was at $700.00. and Depending on where it is and how it is situated, it might cost a little more to remove it. Then they told me that the tank I already have cost a little more now. So I needed to pay the difference Of $140.00 I said WOW !!! I may as well just buy another hot water tank. Home depot sells be a defective tank, that I only get 2 full yrs. Of use and they get to charges me all over again because they don't stand behind their products. Today, I am Mad as Hell !! . Then I said ok, since your telling me that you owe me the credit for my tank $279.00, if I get your tank back to you can you just give me my money back? The Assistant Supervisor tells me yes, WE will be Happy to give you a ( STORE CREDIT ). I TOLD HIM NO, I JUST WANT THE MONEY PUT BACK ON MY CARD. Well that was not an option. So now I am being forced to shop there. Being robbed of my rights to spend my funds elsewhere. During this horrible Ordeal, I must have been transferred to 6 different departments and received no satisfaction at all. I explained that I had no problem with paying within reason, but $700.00 is just ridiculous !! since the unit is only 2yrs old, can I get a break on the install or the prorated cost of the unit. (give me something )...The answer was a Straight out NO. It was at that very moment I learned that Home Depot does not care about their customers being happy or satisfied at all. If there is any way I can get some help with this situation, or some type of ratification I would really appreciate it.
They are the worst Hardware company ever!!! a bunch of Thieves and liars. I will be telling everyone I know, not to ever shop at Home Depot. even if you buy something from them which I NEVER will again...you should have a plan for getting it to you home and your own institution plan. the installation is where they get you. The contractors and home depot is in cahoots check all warranty paperwork, labor and parts because their warranty is even a joke its Crap too. I hope this keeps someone else from becoming their next victim.
re: store 8976 The worst home depot I have ever seen. Employees are over worked , under payed, some discrimination. The store is under stocked, management non existant. Poor lack of education in management skills, computer systems out dated , store to cramped, not organized well. LOTS of theft security non exist, parking lot dangerous.
Home Depot denies war veteran his discount!!! Says he doesn't qualify anymore....So I am at Home Depot today and the older gentleman in front of me shows his ID for a veterans discount. The clerk tells him he does not qualify for a discount so the gentleman asked to see a manager. They ask me to go to another line because this may take a few minutes. I tell them no thanks I want to hear this.So a young cocky full of himself moron comes to talk to the gentleman and says no you do not qualify. The gentleman tells him he has always gotten a discount there. So the moron says well we have told our people to tighten the rules and we only give what corporate requires we give and you do not qualify. The gentleman says he will then take his business elsewhere. The young moron replies that is your choice. The gentleman starts to leave and I step in.I tell the moron if one of your idiot friends walked through the door right now you would have the option of giving him a discount and with your attitude you would do it. So step over to the register and give this guy his discount. He says he does not qualify for it.So I tell him look here is how this is going to work. Either you give this guy a discount and I call Home Depot corp and tell them how good of a manager you are in spite of the stupid policy.Or I go home call Home Depot corp tell them I stupid the policy is and their manager is a moron, then I blast face book and it goes viral and you get to be the moron you are.I think you know which one he chose!So people please blast Facebook with this story.It was store E Spokane #47145617 E Sprague AveSpokane Valley, WA 99212What a shmuck, he also told the gentleman that he would have to talk to the CEO of Home Depot to change his mind.I hate people who do not respect our military.lowes is looking like business should pick up since this is not a company i will go to if this kind of jerk is how you work .
To whom it may concern, I'm writing this letter letting you know that your corporate humane resource office needs to change the ways they treat there employees. My wife was terminated yesterday account of attendance issues really, maybe you should look at the Portland, Me. store is being run. My wife had to take time off in Sept.2015 because her father went into the hospital for life threating condition she had to take sick time for that, then my mother died late Sept. yearly Oct.2015, now my wife has very little sick time left to be by my side as she was dying. If you care about your employees and there families you would have some type of plan that allows the employees to take time off without using up there sick time. Sick time is for when your sick not to take on a emergency situations. Now lets talk about how crappy your scheduling web site is my wife got disciplined on situation that there happened to be two pages on a one week schedule never happening before she never saw it so she missed that Monday because it was on another page by itself an honest mistake. The next time she was scheduled to work she showed what had happened on the web page on her phone to a manager, that seemed not to matter they still wrote her up which seems to be the going thing in this country writing people up in the big corporates. There seems to be no compassion anymore. Now lets get to what broke the camels back. May 13 and 14 she came down with a bad virus fever, throwing up ect.alot of the employees from that store had it also including management. She only had 6hrs left of sick time calling out may 13 which now she was down to 2hrs left. Still feeling sick she calls Home Depot and talks to someone asking what's the policy how many occurrences you can have and he said 12 so she was all set so she calls out on that day May 14.If she new she would have been terminated she would have gone to work that day is that what you people want your employees going to work sick when you have no sick days left. Give her a break she loved her job and the customer she met she always had a smile even on the bad days. She was probably one of your best employees you'll ever have, to bad she got the shaft. You big corporates need to know who makes the money for you it's the employees not you so don't be so greedy and be fair to different situations that come up for each employee. Love to hear some input
Well same bs happened to me. Many employees involved.. even make news here. We ran after a thief we seen him put items in his pocket an when he put a dewalt drill down his pants he started to run and we ALL reacted to chasing him. The thief elbowed a employee in the face and they went to ground. I went outside called the cops,went back inside and some had tied this thief up with our twine. I was the only one fired everyone else still has job. I feel that its because I went to store manager months ago about a ASM texting and saying inappropriate things to the teen cashiers and now I have lost my job. This isn't fare to me at all. I didn't even touch the thief or nothing. The other employees done way worse than I did but I got fired..
I live in Snohomish Washington and am disabled and was working with the local store to get flooring in my home (due to my illness was forced to move from my large home to a small mobile home and my dogs do not have the access to a yard as they did before) I'd put all the money I had $2,000 on gift cards, they'd come and measured and I'd been in and out choosing and rechoosing options for different rooms so they knew me well. They had even chosen me to do some local volunteer work for by pulling up my carpeting and moving furniture for free the supervisors and some of the employee's were to do this....oh how nice. Then I had a lupus flare and I needed a $69,000 infusion and the hospital wanted a copay of $1700 and the only money I had was in those gift cards. They would not return them. Needless to say in my process of trying to sell them twice Home Depot verified it was 100% ok to release copies of the back of the card as the grey strip was still in tack there was no way anyone could use them. WELL THEY LIED. THEY LIED THEY LIED THEY LIED. Within 10 minutes of me sending copies of the backs of the cards (as the guy indicated he did not want to drive the distance to find out the strip had been messed with) the cards were emptied in a Home Depot in Canada. They could tell time, store, purchase cost and exact items. Could not explain to me how they did it but after talking to a couple employees said they did know things like that happened. Had I known I never would have released that but they assured me it was ok. Well after 2 months waiting for the manager of the store to get back to me and 3 subsequent unreturned calls I go into the store and he's busy with the regional manager....but of course I could not see him...I had to see the operations manager Shannon and she was shocked that this happened to me and apologized that I shouldn't have had to wait to long and that this should never have had happend. Didn't understand how it happened. She assured she would get back to me the next day. She didn't...surprise surprise. So last Wednesday I called her and she didn't call back so on Thursday 9/1/16 I called and left a message and she returned it and her response was "I talked with loss prevention and unfortunately there is nothing we can do for you". So today I went to Everett, Wa courts and filled a small claims. I contacted our local tv station, I contacted Judge Mathis, I contacted a small local newspaper Monroe Monitor and I am going to contact Everett Herald and go on from there. This is ridiculous I've been in retail and mark up is 2.5 x cost so they would be out $800 in product. Now I WANT NOTHING TO DO WITH THIS CRAPPY COMPANY EVER AGAIN.....thiefs...this was the second manger run around....last issue was a 3 month issue with a special order surround shower. They got the pan but the surround was put out someone bought it so I had to return the pan. Later someone returned it and they called me. Ugh....what a night mare as by then the pan was unavailabe.
File this under I GIVE UP! This is Saturday #4 in the saga of getting our 4piece kitchen appliance suite delivered from Home Depot.Week one=they say they came, but never did.Week two=they came but dishwasher & fridge badly damaged soonly stove and microwave installed.Week three=they said they were delivering fridge and dishwasherbut only the fridge was on the truckWeek four TODAY=they called last night to say they would be herebetween 7 & 11-GREAT! = They called this morning at 730 andand said "you have dishwasher so we are only coming to hookup, right?" - OH MY GOD NOOOOOOOOOOOOO!They say they only have work order to "install" not deliver.We are at their mercy, we have no control and here we are the fourth Saturday in a row, waiting, arguing and powerless...
Hello I am writing because my son worked at Home Depot in Columbia Mo for 3 years. He was terminated because he and another employee were horseplaying, the other employee had no consequences for his actions but since he was the one who complained my son was fired. My son has tried repeatedly to get employment but has not had any luck, can't this company please reconsider his termination. I know the people who worked with him liked him and his work habits. Please again please give him another chance.
I complained about my cell phone being missing after home depot had a sales person come to my home, to measure for a patio door, I complained to the Supervisor at the Gardena CA location, and I am still waiting for a response from you, how long does it take, to have someone call me,I was again in the Home depot location in Gardena CA and left my cell #, for Linda the supervisor to call me, I gave her all of the details about the problem, if you need more please call me. she or no one have called me, please show that you have some compasion for your faithful custome who as I stated recently spent over 2,000.00 dollars, and was going to spend more, but my cell phone came up missing, and there was no one in the home but the two(2) of us.What do you have to say when your customers need answers.
I just spoke with Linda at the Gardena Store, she states that I keep calling her, she can't do anything for me, but yet everytime I call to speak with some one above her she starts yelling, and telling me that she can't do anything for me, I ask her not to raise her voice to me that I am not her child I am a grown woman, she said I am a grown woman to, this is not how I handle business, please refer me to some one that is professional, and know how to talk in a mature, professional manner. manner.
I am having a problem with some carpet that was installed in our house. The carpet was installed before the doors and trim were in and now there is a two inch gap where the carpet stops and the door closes leaving a lovely gap of concrete in our newly finished basement. I have gone to the Home Depot expiditor who in turn spoke to the manager saying that their installers performed in the scope of the duties. I have asked to see the paper I supposedly signed saying that I okayed the seams and I have not gotten anything back. Is there someone who can help me with this? They want another $150 to fix a mistake that I think a contractor should have been able to avoid.
Let me tell you the reason why your screwed. These hacks Homedepot farm their installs to dont care about you. They care about their bottom line. You pay $700 to have your flooring installed and they pay what ever they pay the installation co. Who then farms it out yet again to a sub contractor. See where we are going?? Sub contractors are vackground checked to make sure they arent criminals thats it. They didnt call not one of my references NOT ONE!!! They made sure I had insurance and BWC which i picked up the day before hire. I am a skilled tile setter with 16 years experience by the time i get to your house they only want to pay me $130 to tear out and reinstall new flooring. Obviously I wont work for that can you imagine the kind of guys that will work for that?? They are your installers good luck.
In the process of getting supplies for a custom wooden crate to transport my wood shop, I stopped in the Home Depot in Yucca Valley, CA. The wood was shy of soaked, but I hand picked the "best" dry wood I could find (due to the factor of time). My wife went in the next day and went to get more wood and ALL the wood was soaked. A representative at the store cavalierly responded "I'll tell the manager". I'm curious as to how the wood got soaked in the first place and why customers weren't informed the wood was water logged. Not very good for business. Starting to think Lowe's is the place to "build things together".
I have put in a complaint regarding my roof installation. Home Depot keeps referring my problem to the new service provider and the new service provider has yet to actually discuss the problem with me. The new service provider has discussed with the old service provider and they have actually gone on my roof (I believe that is trespassing as it was without my knowledge or consent) and added chalking to the flashing. 6 weeks later I am still waiting to discuss with the service provider the damage. My preference is to speak with Home Depot and not pass off problems to those that did the installation. Home Depot must stand behind their product of installation as that is where I ordered the new roof from and that is who I paid. What is the Home Depot guarantee worth?
THE COMPANY IS A JOKE...
there is an employee who used to work at the N Fontana Ca store he has made numerous colored comments about women and what he likes to do to them and how does the Home Depot reward him they transefer him to a diffrent store in San Berardino on E. Hospitality Ln. Becareful ladies he likes to give out his number tall bald dark and handsome till he talks ad has earings and the Home Depot keeps this pervert there Im going to Lowes from now on.
Home depot sucks they don't treat there employs right They don't the stores luck like crap they fired lot people who did nothing wrong two save money they need new VP & managers no costumer skills at all Dundalk md
they get rid of the good ones and keep the bad ones....
That is true they let the good one's and keep the one that don't work.cause. I work for them and they have Sam that are lazy.They have tattoos on their arms earings and don't even hide the tattoos.Manger has his favourite. Get to work Monday Thur Friday 6-2 pm. This the store in Scottsbluff,Ne.
I live in illinois and believe in good customer service, however i find myself trying to avoid the employees in the aisles because each one of them will ask if they can help me. And being asked every aisle is annoying. Just having them there is good enough and if a customer needs help they have someone there to ask.
Received a gift card for Christmas for $50.00 - Misplaced it - but got the receipt from the person who bought it. Since they bought it with cash I have been told there is no way for it be reissued. Even though it has the last 4 numbers from the gift card on the receipt, they can't trace it, or, determine whether or not it has been used. How much money do you think is in that slush fund from people who don't use the rest of the money on their card. Always use a credit card to purchase from Home Depot. So very disappointed. Going to Lowes now.
On February 22, 2012, I found an ad on-line for a step-in tub on sale with Home Depot. I called about the ad and spoke with 3 different ladies. The last lady I spoke with suggested that I find a plumber we could afford because the plumber Home Depot partners with wanted $10.000. to install the tub. I could not believe that price just to install a tub. I called back this morning (2/23/12) to order the tub as I finally found a plumber that we could afford at less than half of the other guys. Guess what? The tub was no longer on sale and the new price was double. I called Home Depot and finaly after pleading my case, I was told that I had to send my copy that I made on my printer to some fellow named Derrick Peterson and maybe if I was lucky he would honor the price. I am still waiting for a response. I sent the paper via email. I can't believe this happened because the deadline for the sale price extended from 2/18 to 3/31 of this year. We have loyal to Home Depot for over 20 years and considering the amount of monies we have spent we feel that we deserve better. Very disappointed!
7200 South Cicero AvenueBedford Park(708) 728-9200My Husband and I went to this store. We need to buy a few different things. One of those things was paint. 4 gallons. We waited and waited in the paint section, till my Husband went and asked a worker for help. that worker called the "paint guy" to come to his station to help us. In the mean time people started to also wait for service. When the "paint guy" came he chose to help the others and ignored us. It was obvious this was a racial thing. The others that were waiting were smirking.I was upset and wanted to complain, but my Husband wanted to leave.We then went to Menard's and was taken care of, we purchased 4 gallons of paint, stain, trim, polyurethane and a brand new refrigerator.We have a whole house to remodel and we will never step foot into a Home Depot again. Reading this past comments it looks like Home Depot should be put out of business.
my wife: We come to your home depot store in lawton, ok on cache rd. to purchase a riding lawn mower, i pick one out and get a quote and they tagged it and then we go back the next day write a check, they loaded it on our trailer we took it home and used it. and we found out this morning, march 14, 2012 it's the wrong mower your employees loaded on our truck. We found out this morning we either had to pay an extra 550.00 for this particular lawn mower or make another trip to your store and bring it back for your employees mistake.....CAN YOU FEEL MY FRUSTRATION WHEN I LIVE OVER 30 MILES ONE WAY!!! I've already spent 250 in gas and another trip hauling a lawn mower on a borrowed trailer that cost me another 25 for the trailer.....And another 25 for borrowing the trailer...Please help me out.....I've made no mistakes.....I REFUSE TO PAY FOR YOUR EMPLOYEES MISTAKE.... ALL I WANTED WAS A LAWN MOWER W/O ALL THIS STRESS FROM YOUR STORE. I'll be in the store March 15, 2012 at lawton, ok!!! CALL US AT 580.512.9421 OR email@example.com
As an exdriver for Estenson Logistics in California. Home Depot should expire Estenson Logistics contract. Home Depot is getting ripped off by Estenson Logistics on delivery time. Delivery are able to be delivered shorter and on time without the extra hours being added and charged to Home Depot. Instead of firing those truly hard working, responsible, dedicated, career minded, family orientated, respectful, and dependable individuals across the United States. Focus on Home Depots transporter for Home Depots products, and calculate the time it takes to deliver as in TIME AND SPEED TO DELIVER. You will notice Home Depot can save a lot of money by reviewing the logs of these truckers.
i was just at the olean home depot bought paint the lid was not on tight and when i put it in my car it fell over and lid came off and got all over my husbands less than a year old car heart my daughters shirts and on my husbands shoes and on the floor of my car i was not waitting two hours for my car to be shampooed all they wanted to do is give replace the paint i did not have time to wait for my car to be done when i have someone in the hospital very sick