Fedex Corporate Office Headquarters

Fedex Corporate Office is located in Memphis Tennessee. The address and phone number for Fedex is listed below:

Fedex Corporate Office Headquarters HQ
Federal Express
3875 Airways, Module H3 Dept 4634
Memphis, TN 38116
Corporate Phone Number: 1-800-463-3339 or 1-800-GO-FEDEX
Customer Service Number: 1-800-463-3339

Their customer service department is located in Provo Utah. The address and phone number are listed below:

Fedex Customer Service
PO BOX 1935
Provo, UT 84603-9926



51 comments:

  1. Complaint re: Tracking #476738798831 (due Aug. 5, 2011)
    FedEx has failed to deliver a package to me or make the COMPLETE contact with me required for a package to be delivered. Expected a package since August 5th and still have not received it as of August 9th. Incomplete notes documented in the FEDEX system reflects a lack of skills required to continue to provide service that your company has built. I am paying for a service that I can utilize because of the inadequacy of representative to provide the DETAILED information to deliver a package which is what your company does. I am TOTALLY disappointed at this point with the process as i have NEVER encountered this before. If the name and/or address is the cause of this situation, WHY isnt there skill representative to advise me of that before 4-5 days later. I am PAYING for a service (in the package) that FEDEX has in their possession. The type of follow-up on this matter lacks a professional concern for satisfied customers. It reflects a need for additional training for critical and technical issues that should arise. So perhaps this situation can be used as a "lesson learned" and taught in a training capacity starting with ALL of the individuals that I've spoken with. WHY is it 4 almost 5 days later and I haven't received a package that was expected in 2-days? Where is the quality control over your processes. Today is Aug 8th and NOW the package MAY be delivered Aug 9th. Also, if I called on a Monday evening WHY not may I still not receive the package before Wednesday. On Aug 10th, that will be exactly 7 calendar days that I requested a product that I should have received August 5th. How can your company ensure that this won't happen to other customers? I'd like to hear from FEDEX management and receive your response as to how this will be resolved and if you can redeem my opinion of your company to desire and to trust future use of your company's service.

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    Replies
    1. The same thing has happened to me over and over and over again. It is an absolutely disorganized company that either isn't training their staff properly, has staff that don't care about what they are doing or how they are affecting the people who are sending packages. I can't do my job without some of these packages that go missing through FedEx and it's thousands of dollars worth of materials that are being lost and for days no one looks for the package even though they say they are I get excuses every time I call and talk to a different person . they need more info or the person who deals with that is out for 4 days. It is ridiculous. i have switched my business to UPS.

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    2. I absolutely agree with you . I have had several expensive packages go missing with Fedex and have been given excuse after excuse as to why they haven't looked for them. I called once to find out about a missing package and they said "yes, we found that package.". Well, no one had called to tell me they found it. Isn't anyone over there doing their jobs? Either they don't have the right training or they just don't care. I'm sending a letter to the CEO and telling him he needs to go on undercover boss because Fedex is not running like it should. I'm also going to ask if he looks at the reviews on line because if he did he would see all the problems. if he knows about the problems and just doesn't care then it's no wonder his employees don't care either.

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  2. Krissy Pearce KoehnOctober 11, 2011 at 9:37 PM

    Complaint-Tracking #473583948576 Was Supposed To arrive to me by Oct. 7th 2011. I paid Extra Shipping for having it by Oct. 7th,It sat at the Fed Ex facility Since Oct. the 5th according to Online tracking And When I called Customer Service 3 separate occasions I was told they tryed to deliver but failed.I kept giving them directions and even recieved a call and called them back this morning Oct. 11 at 9am and gave them directions again. Found out that it was sent back to shipper after they recieved my directions.I order online all the time, your trucks come out all the time so why is this so difficult??? I have decided that if I cant get a complete answer to why & how you can take our money for service you didnt do, I will go to our local media To get my answers." 2 Works For You" seems to be a good start since your Customer service cant seem to help me. Iam so dissappointed in you lack of care and service, & your customer service. I hope I get a reply & to make it easy for you I will leave my name & e mail And phone. I will be expecting to hear from you on this matter. Or If not I can at least worn others WHAT NOT TO DO when it comes To FED EX! Krissy Pearce Koehn, E address k.pearce1967@yahoo.com, Phone 580-227-6168 Fairview, Ok.

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  3. Fed Ex Sucks use UPS!

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  4. I should have read the comments above BEFORE using FEDEX!
    My shipment to India was supposed to be delivered on Nov. 30. Today is Dec 3rd. and it is still in another town.
    The tel. reps are VERY rude and rough and are in a hurry all the time!
    They even can not take tel. nos. correctly!!! I gave them a tel. no and they noted down a wrong no. somehow and called that no as the recipient's tel. no. No wonder, no one picked up!
    I am just mad as hell with FEDEX!
    Can't do anything...they are a trillion dollar company I guess and I am a single individual.
    So, they will continue this horribly bogus and poor service as before...till eternity.
    And we customers will pay!

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    Replies
    1. I do agree with this. 2 years after I am posting this and it still same.

      Delete
  5. yes, as if my comment will be approved for public posting by FEDEX as a complaint!
    hahahaha!

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  6. COMPLAINT.... FEDEX LEFT MY CHILDRENS BUNK BED OUTSIDE WHEN NO ONE CAME TO THE DOOR AND NOW THE BUNK BED IS GONE NO WHERE TO BE FOUND AND THEY ACT LIKE THEY DID NOTHING WRONG.... SO KNOW I HAVE TO FILE A CLAIM AND WAIT FOR THIS LONG PROCESS TO SEE WHAT THEY ARE GOING TO DO ABOUT MY STOLEN PACKAGE.... DO NOT USE FEDEX THEY SUCK

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  7. I received a obscene e-mail from a possible employee using what I believe is a FedEx e-mail address. I don't trust that the corporate office will handle this without trying to cover it up. I opened the e-mail on Fri nite and will be taking it to my attorney Mon. Morning to investigate this further!!

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  8. I checked my tracking number, and it said package would be delivered NO LATER than 10:30 AM on April 9th, when 10:30 came and went, I called Fedex, they said it would be between 1: PM and 1:30. They brought the package by on Friday before the 9th of April, left a tag on the door with 9:45 am on the delivery ticket, but I was here at 9:45 am. They wanted me to drive to the facility to get my package. FEDEX is terrible. They really do suck. Use DHL or UPS, you can depend on them. jlewis37411@gmail.com

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  9. I would like to complaint about your shipping charge, mislead of your FedEx employee in Kent WA It’s my 1st time using FedEx and it’s the worst service at all, I use to ship package via USPS to Philippines with 6-10 days shipping for amount of $47.95 then I will pay custom charge. I talk to your sales rep on FedEx Kent asking cheapest shipping to Philippines that I will pay all the charges so the recipient won’t need to pay on custom. He let me fill-up form and weight my item to calculate the charge; He said the amount is $152.88 packages will be delivering to recipient door he did not tell me that I still need to pay custom charges. “If I know I will still need to pay custom charge I will ship it via USPS and wont spent $152.88 for total shipping” I paid by my credit card FedEx tracking # 872909034300 at 3.5 lbs. Time of payment is 4:23:55PM when I proceed on my car I read the receipt and it said “subject to additional charges and on details said NO Warranty” I immediately come back to the store only matter of 5 minutes and ask the store sales person who assist me, He said there’s a warranty if something happen to package the amount declare is the amount they will pay. I ask about the receipt additional charge is this means recipient will pay additional coz if yes it’s too expensive, I thought custom charge is already added that’s why my bill is 152.88 if that’s the case I will cancel it now that’s not how you explain and that not the service I want. He said he cannot cancel Item has left there facilities and no worries the will be no more extra charge and package deliver on recipient door. Within 5 minutes package already leave the Kent FedEx store but when I track it its said it was leave at Kent store at 6:49pm so sales rep lied to me.
    Package arrived on Philippines and they charge the recipient P4, 881.19 pesos which is equivalent to$114 .10 USD. I don’t think this is fare coz your sales rep told me no more payment needed on recipient that’s why I pay high payment of $152.88 if he said the truth before making the transaction it will not lead to this, we spent more than haft of the value of the item, Item declare cost value is $510.00 total charge we spent is $266.98 USD If I sent it via USPs I will not spent more than $150.00 including custom charge.
    Itemized charge in Philippines
    Custom Form and Stamps ---------------------- P 315.00
    Duties and Taxes (w/ BIR receipt)-------------- P 3, 581.19


    Why I got charge for storage but FedEx is the one who reschedule the delivery on next day.

    Storage ----------------------------------------- P 985.19(FedEx storage charge)
    Valuables Storage Fee ------- P 201.75
    Service charge fee ----------- 1.38
    Special release fee ----------- 378.00
    Documentation fee ----------- 15.00
    Deconsolidation fee ---------- 283.50
    Value Added tax ------------- 105.56

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  10. I was informed that my package would arrive on 4/16/12 which is normally a work day. I took the day off because the package requires a signature. After being told my package would arrive before 6 pm, i was held hostage waiting ALL DAY. When my package did not arrive at 6 i called again. I was told the package would be delivered by 8 pm. when the delivery was not made i called the customer service line and was told that my package had a delivery attempt at 7:24 pm. This is a false statement made by the driver who should be written up for not performing his job. There was no delivery attempt made and no notice left at my residence. While waiting for a driver that did not come i periodically waited outside my front door for your driver to arrive. I want some kind of confirmation that this matter will be dealt with appropriately. If i am not satisfied i will start contacting corporate offices with my complaint.
    tracking number # 734419860807382

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  11. hahaha i have you all beat. i sent a care package to my girlfriend in china. she is over there teaching for four months. the package arrived in china no problem, two days after i sent. perfect i thought. nope! then the nightmare started. it was not allowed to go through customs because there was peanutbutter and popcorn in it. they said that was not allowed so i was like fine take it out. they then said they had to charge me to destroy the stuff which was going to cost $50. then finally when my girlfriend did get the package, almost two weeks later, there was barely anything in it and the few things that were there were all beat up and broken and damaged. and when my girlfriend tried to call them and figure out what was going on they repeatedly hung up on her and would not help her out at all. not impressed with fedex at all!! so make sure to spread the word around not to send anything to china with fedex. friends she is with received packages via the regular postal system no problem. anyone know who i can contact that is high up in the company.

    -jonas, BC Canada
    jonascramm@hotmail.com

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  12. I have been waiting 8 days for a package pick up. I wad told the absolute last day I would receive it was yesterday. Today a driver left a note ony clear glass storm door stating that he attempted to pick upy package. His feet were two inches from where he left the note on a clear glass sort. You would have to be blind to bot see it.

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  13. Now a story from the inside. Try working for Fedex, don't believe the propoganda they tell you upon hiring. Not only do they miss treat, verbally abuse, and break the odd laws but it seems like its a game for the local HR department to cover up this behavior but it also seems the behavior is condoned by corporate. Slander and bigatry seems to be high on the list of behavioral problems with local management alike and if you do as they say and complain then you become a moving target for dismissal. I think its time for the attorney generals office and the labor offices to start investigating Fedex for its role. Its all good the president is off golfing while his undermangement is violating code of ethics and laws in general.

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  14. After experiencing a recent botched delivery attempt and consequential robbery of my package I will make it a mission in my life to expose and bring to justice the neighborly theif and incompetant accomplice, I mean Fed Ex employee, to the fullest extent of the law. In three days, I have been exposed to a lying and soon to be sued driver, an incompetant customer service rep named Craft who does not return phone calls, a Station supervisor, nameless, who believes his lying driver before a customer and one lonely supervisor named Nina who actually did what she said she would. Apparantly she slipped through the jerk crack and manages to keep a job.
    Congrats!!!!!! The police are involved in this and the offending parties will be prosecuted and sued. Whomever runs this global corporation cannot possibly know that these conditions exist or he or she should be shipped to Iran and delivered to the wrong person.

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  15. lost customer forever.July 24, 2012 at 9:38 AM

    This company should be investigated and class action lawsuit brought against them. Waiting for 5 days so far past the "On FedEx Vehicle Out For Delivery" date and calling FedEx only to be told they have no idea why the driver will not deliver my package. Being placed on long hold times just to be told they can not get any info from the station that the driver loads from. Save yourself the stress and ship with another company.

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  16. Don't use Fedex use UPS they deliver!! I was told today that my lost package was left at the side door of a trailer( I live in a brick house) and that the driver could not retrive it yesterday, today that if he could not tomorrow I could file a claim and get my money back! I want my package that why I ordered the merchandice in the first place!! I am not satisfied!!

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  17. On Sept.8th,2012 at about 7:30 p.m i went to Fedex in Lake Mary Fla,to have some papers coped.When a lady came in fedex screaming were is Jessica and threw her package on the counter still sreaming were is Jessica.Young lady said i,m jessica can i help you.This women was cursing her out like she was on some kind of drug or something.I called Corporate to tell them what happened and told them the women went behind the counter screaming in her face and all the Vice President secty.said to me was if the girl didnt like it to find another job.Fedex Company is the coldest people on the face of the earth and they dont seem to care a bit about their employee,s what so ever.I will never take any business to those people again,if they actlike that about people they sure arent gonna give a dame about your package.I never had problem,s with U.P.S and i,m gonna stay with them.Fedex sucks bad........

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  18. FEDEX YOU HAVE THE WORST CUSTOMER SERVICE/SUPPORT STAFF EVER! My package was supposed to arrive on September 10th. According to the tracking it is still in RICHMOND, CA since the 18th of August... It is now September 18, A WHOLE MONTH LATER...I've tried to get details on WHY it's still in Richmond... But of course, your CSR couldn't even answer that for me. YOU GUYS ARE NOT DOING YOUR JOBS. I DON'T UNDERSTAND HOW YOU STILL HAVE SO MANY CUSTOMERS AFTER READING EVERYONE'S COMPLAINTS ON HERE... YOU SHOULDN'T EVEN BE A BUSINESS ANYMORE. I am just so disgusted with the service and the people that I have been dealing with for this ONE package.

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  19. DEAR FEDEX
    I AM SICK OF YOU TELLING ME THAT YOUR POLICY IS TO TRY AND
    GET THE CUSTOMER TO COME TO THE DOOR WHEN THEY COULD OUT OF
    THERE APT SO WHY NOT USE THE PACKAGE STICKERS ON THE APT.
    DOOR AND LEAVE THE PACKAGE AT THE FONT DESK.
    HERE AT INWOOD HOUSE IF THE PERSON IS NOT HERE THEN LEAVE A STICKER ON THERE DOOR AND IF A DRIVER DOSE NOT THEN THEY SHOULD BE REPORTED OR FRIED.

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  20. I don't usually bother to write and complain to corporate as I am not sure they really care but rather attempt to placate. My overall experience with Fed Ex, like many of you, has been disappointing and extremely frustrating. "Customer Service" is a thing of the past, perhaps noted in the Fed Ex Mission statement but left out of practice. I have given up on Fed Ex as a reliable shipper with my latest contact (Track #017136211068598) and shall minimize my future contact to absolutely necessary only. Good Luck!

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  21. fed ex have a whole bunch of liers working for them, they claim they tried three times to deliver my package and every time, all they do is stick door tags on your doorI'm at home, so now i have to try to find transportation to pick up a package that I paid to have shipped to my house,and the only thing they tell me is, " I will see if the driver will come back out", THAT'S THEIR DAMN JOB, you don't ask them anything ,you tell them to redeliver what they lied about delivering in the first place!!!fed ex ain't no better then ups. only thing customer service do is take notes no action

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  22. they give you solution on what you should do, not what they are going to do

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  23. FedEx sucks! I was in home, waiting for a package. They did not even bother with door bell, just apply the door tag and drove away! My car was on a driveway with opened doors and trunk, and still delivery guy neglected to call the bell or knock. Ridiculous! I called FedEx and they said they would try to contact the person who left a slip. Never called me back!

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  24. Oh Fedex did it again. I filed 3 complaints already.

    1st time they made no attempt to deliver and sent my package back to the shipper the same day it was supposed to delivered (within 2 hours! Delivery attempt at 1:00pm claimed that I wasn't home and then claim it was wrong address. I verified with the shipper that they didn't mess up my address on the packing slip)

    Now today I waited a whole day, saw a truck drove by this afternoon and then up until 8:29PM EST the tracking finally updated to "Delivery exception Customer not available or business closed". I called the customer service and filed a complaint. I feel bad for the rep on the phone because she's listening to me ranting and typing the whole claim at the same time. I'll see what that MANAGER of that office got to say to me when they call me back within 48 hours. This is beyond ridiculous. Not the first or 2nd time it happened. I even said go tell them this is the 5th time it happened for whatever reason they're intentionally avoiding my address.

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  25. What is it about white males that Fedex feels compelled to show as not only idiots but now in their current TV adds, a thief as well. I wonder if these idiots reflect their feeling about their customers or perhaps the corporate executives that authorized these adds? Why just degrade white males all the time?

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  26. Hey give them a break!

    Fedex is having enough trouble in court.

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    Replies
    1. fedex is a bad company to work for..manegers do not want to help out with ploblems when the come up and morale sucks.. there programs sucks to.

      Delete
  27. i thought fedex was a good company to work for. there morale is bad mangement do not want to help out when you have ploblems . nobody cares .the are bad co. to work for...

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  28. Hi,

    There are several issues with your services and I am totally fed up with the approach of the customer service and false statements!!!

    The shipment was supposed to be delivered on 6th Feb, however it wasn’t. On the pretext of wrong address. Address was alrite, but No one called me
    6th feb, when I called on 25714444, one of your lady executives Arti said, that address is correct, but the pin code would be changed. So the delivery is 100% confirmed next day
    Next day (7th Feb) when I called on 25714444, your lady executive had no idea about any thing. She asked me to confirm my address, though she re-iterated the correct address she had with herself. She also said that the consignment would be delivered IMMEDIATELY.
    Nothing happened till evening. Even website was not updated.
    When I called again on your lousy customer care, the same incident happened. Your executive told me that, it would be delivered tomorrow.
    The sans sense reason provided for the same was
    Fedex: “You provided the delivery request today only”. Then what was the call that I made yesterday?
    Why at all you need the delivery request? You have my consignment, right? You are supposed to deliver it !!!! You don’t need any request or followups !!
    What about the commitment today noon that said- it would be delivered immediately or by evening. Its out for delivery?
    If it was out for delivery, then why it was not delivered??


    So much follow up for this small consignment and then totally irresponsible behaviour of the fedex executives has fed me up. First they make false statements, then don’t wasn’t to assume any responsibility!

    I didn’t see any difference between the provider like first flight and Fedex !!


    AWb- 541331993448

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  29. Never, EVER, use FedEx in the UK. The staff are if anything worse than the quality of their service.

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  30. My package was indicated as delivered on the tracking info but it was never delivered to me. When I called they told me they driver had misread the address and delivered it 100 blocks south of me. My address contains an apartment number and he delivered it to a single family home in a totally different zip code and a totally different part of the city with even another name!!!

    The driver obviously even received the authorization from his supervisor to leave the package at the totally wrong address with NO APT. NUMBER, the WRONG ZIP CODE, and the TOTALLY WRONG PART OF THE CITY!

    Can we ask for more educated decisions combined by driver and supervisor?

    I wasted my entire day today in order to get this package delivered to the right address. And, this was not the first time that I had problems with the delivery of FEDEX packages. My neighbors and associates just tell me the very same frustration. Most of them went to UPS but I cannot tell the sender which company to use. But, in the future, I will ask beforehand and simply not order anything from companies anymore using FEDEX! I can do without this frustration and wasting my time! The Internet will get this story as well - a great add-on to the already plenty of horror stories about FEDEX allover the world!

    I hope they at least have the decency to reply to my complaint sent to their headquarters and offer a little something as a customer satisfaction after this nightmare!

    I finally received my package on March 3 at 8:40 p.m. after I was talking to FEDEX all day long, otherwise nothing would have happened!!! It is so stupid and sad that we have to deal with this kind of stupidity!!!

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  31. I have tried to ship through Fedex and its awful...4 packages got delivered and one package missing and 4 packages are under weight of 80 lbs still they charged me $302.I didnot understand and called them they are simple so careless and irresponsible.10 days passed still they dont have information about missing package.The Staff simply transfers calls among departments......Revenue department,Terminal department all STUPID and long wait....Which annoys very badly......Still no info and no reasons about what they are doing....False statements about Delivery dates....all STUPIDITY.....Fedex Sucks!!!!!!!!!!
    Never ,Ever Use Fedex.......

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  32. Fedex delivered my phone to a wrong address...after numerous phone calls and the run around, I was told that it would be picked up and processed then delivered in a couple of days. The address it was delivered to was about 1/2 mile from my house but I was so annoyed that they can't do their job that I was not going to go and get it. After talking to a supervisor this evening and not finding resolution, I decided to go and get the package myself. I then called their customer service and told them that due to their incompetence I took care of it myself. I am so irrated with their lack of customer service....

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    Replies
    1. THIS IS MY 2ND COMPLAINT FOR THE SAME PACKAGE. FEDEX DENIED MY FIRST CLAIM. FEDEX NEEDS TO EITHER REOPEN MY FIRST UNTIL IT'S RESOLVED OR RESOLVE MY 2ND ONE IMMEDIATELY.
      BELOW IS MY INITIAL COMPLAINT:
      " I DID NOT RECEIVE MY PACKAGE FROM WIREFLY EVEN THOUGH AN EMAIL WAS SENT STATING IT WAS DELIVERED BY FEDEX TODAY, WED. OCT 9 AT 502PM
      I DID RECEIVE A DOOR TAG FROM FEDEX(#DT 7077 4807 1787) WITH RECIPIENT'S NAME: M. JACOBS. FEDEX HOME DELIVERY - 1ST ATTEMPT. THE DOOR TAG STATES IT NEEDS A SIGNATURE OF SOMEONE 21 OR OLDER.
      MY PACKAGE DOES NOT NEED A SIGNATURE.
      I CALLED THE 1-800-463-3339 FOR FEDEX AND SPOKE TO AN ASSOCIATE. ONCE HE UNDERSTOOD THAT MY PACKAGED WAS DELIVERED SOMEWHERE ELSE, HE TOLD ME THE DOOR TAG # I HAVE IS FOR SOMEONE AT THE CLEVELAND PUBLIC LIBRARY. HE THEN FILED A DISPUTE AND SAID SOMEONE WOULD CALL ME TOMORROW MORNING.
      PLEASE HELP RESOLVE THIS PROBLEM BECAUSE I BELIEVE THE DRIVER OR ANOTHER EMPLOYEE OF FEDEX MAY HAVE STOLEN MY PACKAGE (WHICH IS A NEW LG G2 CELL PHONE) AND TRIED TO COVER IT UP."
      SINCE OCT. 9TH, I HAVE LEARNED THAT THE DRIVER ADMITTED TO DELIVERING MY PACKAGE TO THE WRONG ADDRESS YET MY DISPUTE WAS DENIED. I HAVE BEEN ACTIVELY PURSUING THE TRUTH AND AM STILL UNSURE IF I WILL ACTUALLY GET IT. I SPOKE TO 3 DIFFERENT REPRESENTATIVES OF FEDEX AND ALSO ANGELO, THE MANAGER OF THE DRIVER. I HAD OTHER PACKAGES ARRIVE WITH NO ISSUES WHICH LEADS ME TO BELIEVE SINCE THE OTHER ITEMS WERE PLASTIC OR WOODEN BABY TOYS AND NOT A NEW SMARTPHONE, THE DRIVER WAS NOT INTERESTED IN STEALING THOSE AND COVERING IT UP. IF HE DID DELIVER IT TO MY NEIGHBOR, THAN WHY HAVEN'T THEY RETURNED MY PACKAGE TO ME?
      I HAVE FILED A THEFT REPORT WITH THE CLEVELAND POLICE DEPARTMENT AND AM ALSO CONTACTING THE LOCAL MEDIA SO THEY CAN WARN CONSUMERS TO REQUIRE SIGNATURES ON EXPENSIVE AND ELECTRONIC ITEMS. MAYBE THE NEWS REPORTERS CAN INVESTIGATE IF THIS IS A THEFT RING IN THE FEDEX CORPORATION.

      Delete
  33. Fedex delivery for Upper Marlboro, MD stinks! I wish companies that I order from would not use fedex and would have UPS deliver packages for them!

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  34. FedEx Ground Tracking # 554465472335320 to be delivered Sept 12th 2013. The driver didn't show up and made a delivery exception stating Customer not Available or Business Closed. Contacted Customer Service. The Rep left incomplete notes. Next day (Sept 13th) Driver didn't show up and made an exception again. Called Customer service and found out that FEDEX is doing us a favor by just carrying the package around. I wasted an entire day at home, didn't get my package nor any response from FEDEX Management. FEDEX is not organized and I pledge not to use FEDEX in any way in my life. By the way, I am shifting my exports carrier to TNT or DHL.

    THANK YOU FEDEX !

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  35. wish i would of read these complaints before i mistakingly used fedex. NOTHING HAS CHANGED!! THEY STILL SUCK

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  36. FED EX needs a better customer service department and skilled delivery people that know how to locate a address. YES I have a mailbox with numbers YES its at the road. YES I have someone here to sign and recceive...especially when overnight charges are paid to have something shipped in a timely manner. I WOULD NOT use FEDEX to send a rock even!!!...but other business do and I can not help that...but seriously>. IF YOU CANNOT DELIVER correctly FEDEX>you need to close your doors. 1 out of 3 packages end up at that wrong address or either the delivery person lies about even attempting to deliver. YOUR IGNORANT SKILLS ARE SICKENING!

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  37. I used to work for FedEx until I was fired. How I got fired would make people feel bad for me. I was working there and as I worked there, I found out many things. One: If you work for FedEx and want insurance benfits, you must work 1,000 hours. Even if you work full-time. Two: Safety violations are made ALL THE TIME and c-slides are in the worst condition ever. Three: Self-defesne equals termination. I defended myself from another employee from pushing me onto a moving conveyer belt and I got fired because I happened to have a box in my hands. I, however, received an ass kicking resulting in me not walking properly for weeks. Four: If you are told there is an investigation going on because of an incident, it's a lie. The security cameras are very old and do not display picture properly and are often dirty or foggy. Five: A LOT OF PACKAGES END UP DAMAGED OR HAVE MISSING LABELS! This results in most of the packages not being sent. This had to be said. FedEx is a company that should ALWAYS be avoided.

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  38. They tried to deliver a package to me on Friday Jan.31 2014 they did not ring the door bell and I missed them by 15 minutes I called and asked if they could turn around and deliver it I was told no that it would be delivered on Saturday February 1, 2014 I waited by the door all day so I called again and they told me they tried to redeliver it at 1:29 pm I was home and I was waiting in which case I have witnesses that they did not try to deliver my package so I called (Mike) a supervisor and he said he would have it redelivered this evening I waited and waited and waited so at 8:15 pm I called again and talked to (Carol) a supervisor and was told that it would be delivered tonight well it is now 10:30pm so I called again and was told that it was to late to deliver I will not be using FedEx in the future

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  39. Yes, Carol. Same thing is happening to me. These guy lie about delivery. They say they came for delivery and they missed you but actually never did. Thats a complete. This company sucks so bad. I don't know whats wrong with Fedex. Everybody out there avoid Fedex. I think UPS is a good choice.

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  40. A Fed Ex driver ran over these peoples dog in their own driveway. Lets support this family by contacting Fex Ex and letting them know that this is contrary to their own mission statement:
    Mission strategy and values

    FedEx Corporation will produce superior financial returns for its share owners by providing high value-added logistics, transportation and related business services through focused operating companies. Customer requirements will be met in the highest quality manner appropriate to each market segment served. FedEx will strive to develop mutually rewarding relationships with its employees, partners and suppliers. Safety will be the first consideration in all operations. Corporate activities will be conducted to the highest ethical and professional standards.

    Please reach out to Fex Ex executive Fred Smith by email: FWSmith@fedex.com
    Personal assistant: Carmine Echols
    901-369-3600
    executiveservices@fedex.com
    Fax:901-818-7570
    Via facebook: https://www.facebook.com/FedEx?ref=br_tf
    Twitter: https://twitter.com/FedEx


    This happened to a Friend Yesterday, Saturday Jan. 11th . FedEx has offered NO Help to this Family, even though, their ( FedEx ) Insurance should Cover Max's medical bills ! Please repost this ASAP !!
    Friends, we need your help URGENTLY. The FedEx truck hit our family dog Max at the end of our driveway this morning (Saturday the 11th). He was rushed to the emergency vet where they said he had clearly not just been hit, but was run over. I called the Fedex dispatch center for the Chanhassen area, and the manager said they've never had a truck hit a dog before and that they aren't liable for covering any vet bills. She said another manager or someone from corporate might get back to us next week and she wouldn't give me anyone's number or a name to contact at corporate.

    As of right now, Max has sustained a severely broken hip, multiple fractures, internal bruising and other trauma. He's currently sedated until Monday when they would be able to perform the needed surgery to save his life. They estimate it will cost $5k-$7k. My family cannot afford to cover this. We understand that accidents happen, but we find it hard to believe that Fedex hasn't had this happen before and has no policy or procedures in place to handle a situation like this. The driver was very sympathetic, things happen, but corporate needs to handle this properly and simply cover the vet costs....that's all we're asking.

    The best thing we can think to do is to ask everyone to share on this on social media so that we can get the attention of someone from Fedex corporate. This is URGENT. We have until Monday (1/13/14) to decide if he is to have the surgery or not, and there is no way he can have it unless Fedex covers it.

    PLEASE SHARE!!!!

    Max is heavily sedated and just came off his pain meds for a few minutes and started howling and crying, this is heartbreaking and very difficult for our family. If you've ever known someone from our family, you've known Max. He's an amazing dog and deserves to live. Thank you everyone.

    ReplyDelete
  41. A Fed Ex driver ran over these peoples dog in their own driveway. Lets support this family by contacting Fex Ex and letting them know that this is contrary to their own mission statement:
    Mission strategy and values

    FedEx Corporation will produce superior financial returns for its share owners by providing high value-added logistics, transportation and related business services through focused operating companies. Customer requirements will be met in the highest quality manner appropriate to each market segment served. FedEx will strive to develop mutually rewarding relationships with its employees, partners and suppliers. Safety will be the first consideration in all operations. Corporate activities will be conducted to the highest ethical and professional standards.

    Please reach out to Fex Ex executive Fred Smith by email: FWSmith@fedex.com
    Personal assistant: Carmine Echols
    901-369-3600
    executiveservices@fedex.com
    Fax:901-818-7570
    Via facebook: https://www.facebook.com/FedEx?ref=br_tf
    Twitter: https://twitter.com/FedEx


    This happened to a Friend Yesterday, Saturday Jan. 11th . FedEx has offered NO Help to this Family, even though, their ( FedEx ) Insurance should Cover Max's medical bills ! Please repost this ASAP !!
    Friends, we need your help URGENTLY. The FedEx truck hit our family dog Max at the end of our driveway this morning (Saturday the 11th). He was rushed to the emergency vet where they said he had clearly not just been hit, but was run over. I called the Fedex dispatch center for the Chanhassen area, and the manager said they've never had a truck hit a dog before and that they aren't liable for covering any vet bills. She said another manager or someone from corporate might get back to us next week and she wouldn't give me anyone's number or a name to contact at corporate.

    As of right now, Max has sustained a severely broken hip, multiple fractures, internal bruising and other trauma. He's currently sedated until Monday when they would be able to perform the needed surgery to save his life. They estimate it will cost $5k-$7k. My family cannot afford to cover this. We understand that accidents happen, but we find it hard to believe that Fedex hasn't had this happen before and has no policy or procedures in place to handle a situation like this. The driver was very sympathetic, things happen, but corporate needs to handle this properly and simply cover the vet costs....that's all we're asking.

    The best thing we can think to do is to ask everyone to share on this on social media so that we can get the attention of someone from Fedex corporate. This is URGENT. We have until Monday (1/13/14) to decide if he is to have the surgery or not, and there is no way he can have it unless Fedex covers it.

    PLEASE SHARE!!!!

    Max is heavily sedated and just came off his pain meds for a few minutes and started howling and crying, this is heartbreaking and very difficult for our family. If you've ever known someone from our family, you've known Max. He's an amazing dog and deserves to live. Thank you everyone.

    ReplyDelete
  42. You need to obtain on attorney, stat. There may be some attorney that will handle the case Pro Bono.

    ReplyDelete
  43. Fedex has a crack head hanging out in my neighborhood has the van parked right where everyone can see it. Lets other people drive the van. The explains why customers have complaints.

    ReplyDelete
  44. I am tired of calling constantly and complaining about my driver not delivering my packages and having nothing done about it! He is now leaving my packages at random neighbor homes rather than mine! No results still from the company. Why is it that UPS can deliver properly!?! I am done with FedEx!

    ReplyDelete
  45. I worked with fedex through a temp agency. The actual employees there use the temps to do the job, then goes out of their way to get that temp employee fired. I did everything I was asked to do. When I told them I was having problems doing a task and I asked for help, the employee had management convinced that I was refusing to do my job. When they moved me to another area that employee sent me home early. The sad thing is I had to wait four to five hours in the break room for my ride. They as they were over staffed and I was the only one continuously sent home early because in his eyes I was refusing to do the original task. Then he convinced management that I was not doing my job unless I was being watched and I was let go. After waiting for my ride yet again, he went into the break room bragging about getting me and three other people fired in the same day. I went to the representatives to make a complaint and he comes in trying to cover his back saying he was talking about someone else. Which is against policy. Multiple complaints have been made about this individual and he makes the work place hostile. People like that is why this company is going down the crapper, they let the good hard working people get fired by people like this and takes credit for the job that the temps who got fired. Purple promise sucks.

    ReplyDelete
  46. Re: tracking 606220972565. I was monitoring the tracking page wondering where was my package. Suddenly at 8 pm it days that an attempt was made at 12:05 and the business was closed. First off, this is a home not a business. Secondly, the business they claim they went to has a different address. I went downstairs to look for a door tag... nope, no tag. The delivery person LIED!!!! There was never an attempt to deliver this package. When I called customer service the rep was telling me that the attempt was made. Baloney! If they truly did attempt to make the delivery I would've received an email much earlier in the day stating that they tried to deliver the package at 12 like they claimed. Now they tell me I have to wait until Monday. This is something I needed to take with me on a business trip this weekend. FedEx in Mt. Vernon, NY S U C K S!!!!!!!!!. Never again. If I have to deal with them delivering something I will cancel the order. That's saying something. You corporate honchos need to get your act together because your organization has a lousy reputation for delivery and customer service. RUN!

    ReplyDelete

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