Chase Corporate Office Headquarters HQ

83 comments
Chase Corporate Office Headquarters HQ
Address:
270 Park Avenue
New York, NY 10017
Corporate Phone Number: 1-212-270-6000
Corporate Fax Number: 1-212-270-1648
Corporate Email: info@chase.com
Corporate Stock Symbol: JPM



Chase is a famous US bank with branch offices in 23 states. Along with their branch offices, they offer national credit card services. Chase is one of the premier banks in the US and they are part of the JP Morgan Chase & Co. Group of companies.

Chase Bank's Customer Service Number is 1-800-242-7383. The company does encourage users to use their technical support system and help forums on their website.






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83 comments:

  1. CHASE has the worst customer service. Even being transfer to the senior specialist. They don't care about their customer. Was told the annual fee will be waved for the first year and then got charged anyways. Very dishonest and liars! BE WARE!

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    1. yes, chase don't take care of their customers like they should do. they listen to obamacare. They should take care of the customers, like customers is always right. not anymore! They are dishonest!

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    2. Chase IS HORRIBLE!!!!! They give the most BS excuses, and half the time they don't even know what they are talking about, or what the customer needs...how are they even in business still?

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    3. Chase is the worst bank I have ever dealt with. I spoke to several different people, including their senior technical staff, and no one could tell me why they had placed a hold on quick pay amounts that were sent to me over a week ago. And that's not the only problem I have had with them since I opened the account 6 months ago. They also BS their way through trying to explain things--hoping something will stick. No one has the right answer. No one.

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    4. CHASE ISSUED ME A NEW DEBIT CARD WITHOUT MY KNOWLEDGE OR APPROVAL, WHEN ASKED WHY THEY REPEATEDLY SAID "ITS FOR YOUR PROTECTION BUT WONT OR CANT PRODUCE PROOF AS TO WHY I NEEDED PROTECTION. HAS ANYONE ELSE OUT THERE HAD THIS PROBLEM WITH CHASE "I SMELL A RAT" COMMENTS WELCOME.

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    5. Linda Chase reported me dead and sent a letter to my residence and has refused to give me any further information. I have to continue investigating this because I have been a victim of identity theft and received vicious verbal attacks from ex family members.Please look elsewhere as Chase is not a bank nor credit card I would trust. Mine is a Disney Card and what a way to destroy a wonderful vacation.


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    6. I don't have to go to CHASE too often, but they are always extremely helpful when I have spoken with someone. I had an issue, in which I needed over a year of past bank statements to resolve, and the manager at my branch kindly printed them ALL out to me!

      I have a credit card and bank account with them. I have never had any problems, their website is user friendly, and so is their mobile phone. I get text alerts as well!

      I am a happy CHASE customer :)

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    7. SINCE THE GOVERNMENT BAILED OUT THE BANKS WITH OUR MONEY, THE BANKS HAVE A VENDETTA AGAINST GOOD CUSTOMERS. INCREASING APR'S, DOING AWAY WITH INSURANCE PROTECTION AND NOW LOWERING YOUR CREDIT LINE NO MATTER HOW MUCH YOU PAY ABOVE THE MINIMUM PAYMENT. THEY REFUSE LOANS FOR HOUSES TOO. THEY ARE BRINGING DOWN THIS ECONOMY. WE HAVE DECIDED ONCE OUR CREDIT CARDS ARE PAID OFF TO STOP USING THEM AND JUST USE OUR DEBIT CARD INSTEAD. IF EVERYONE DID THIS WOULD PUT THEM OUT OF BUSINESS.

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    8. It depends. Today, I had some issue with my card and they handled it with a friendly smile. I guess it comes down to the individual at the bank you are dealing with. All employees are not the same.

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    9. I agree, chase is not there for the customer, just for their pay check, I wonder if chase is connected to Sprint, If so that explains it

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    10. I am considered legally blind and depend on chase banker to send my rent electronically to my landlord each month. the banker assisted me with 10 wire transactions to my landlord for 1,500. The month of September 2014 the banker sent my landlord 15,000. when confronted she acknowledged the mistake and Chas refuses to help me recover my lost because they are stating that I signed for the release. I am so helpless and hurt can anyone help me!!!! slong164@aol.com

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  2. Oh My God, If this isn't confirmation....I been talking to about 6 "chase employees and still haven't got this matter solve. The assistant supervisor told me that her error was going to be taken care and someone would call me and yet have anyone called. Yes they are liars! They passes the buck and they do have BAD CUSTOMER SERVICE!!

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    1. Maybe you would be taken more seriously if you had just a basic grasp of grade school grammar.

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  3. I agree with Chase very very poor Customer Service on phone & at the branch too. I think they are there on the job because of cusotmer like us. Why we need to wait for a long at the branch at newark, broad street for a long time when they do nothing pass time.
    It's our money, our funds & we wait for what? They need to improve!

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  4. DON'T EVER USE THEIR WIRE SERVICES...DON'T EVER TRUST THEIR MGRS OR BRANCH MGRS.

    THEY HAVE CAUSED MY COMPANY AND MYSELF AND MY SON FINANCIAL PROBLEMS WITH OUR CLIENTS DUE TO THEIR CONSISTENT ERRORS...AND ONE WILL LIE TO PROTECT EACH OTHER..FILE LAWSUITS..

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  5. SUE THEM....MAYBE THEN THEY WILL LEARN

    NEVER USE THEIR WIRE TRANSFERS...

    NEVER TRUST THEIR MGRS OR BRANCH MGRS...THEY COVER FOR EACH OTHER ESPECIALLY IF IT IS THEY WHO CAUSED MY COMPANY AND MY SONS..FINANCIAL PROBLEMS WITH THEIR INEPT SYSTEMS..

    THEY ARE INEPT BANKERS BUT THIS WILL MAKE ME GO FURTHER...AND CONTACT BANKING COMMISSION; LAWYER; MY CONGRESS REP; AND I WILL NOT STOP THERE..HOW DARE THEY..

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  6. Only greet they about profit. I HAVE

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  7. I HAVE MORTAGE AT 8.5 THEY REFUSE TO LOWER IT VERY DISHONEST CUSTOMER SERVICE SUCK

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  8. have continental chase credit card. after statement closes, it takes 7-10 days to transfer to Continental rewards account. In this age of computers, this is unacceptable. Am Ex transfered to continental in 24 hours.

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  9. I just saw on the news Chase on behalf of some german bank Deutshe was trying to evict a 104 yr old woman and her 80 something yr old daughter. Wow! Way to go. Why didnt they just kill her while theyre at it. Poor old woman just waits to die and theyre ready to put her on the damn street! Too bad they don't have any living family to sue you all for violating someones civil rights. You all dont care. That's obvious. Im glad the media was involved so everyone can see who you all really are. Why didn't someone approach this poor lady with a reverse mortgage before this happened? no! because no one cares anymore about humans. Just how much money they can get. SHame on you!

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  10. Their Mortgage dept. neglected to pay my insurance premium. Have been with chase for at least 4 years and not by choice. Broker went with them. Never late with payments and tried a refinance only to get charged over $2,500 and only went down half a point if that! Took a full year to get lowered. Very frustrating, kept changing people and having to re fax everything over and over again! If I could afford it I would change companies in a heart beat!

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    1. Oh I understand your frustration! I have been trying to lower my interest rate for over 6 months. It is just a rate and term refinance and we have already had to redo the loan application a second time and now we have an extension on our second loan application. The loan officer that I am dealing with has some serious remembering issues. He thinks he says things he did not say and blames the consumers for his mistakes. I have even had the Bank Manager promise to have a special team work on our loan to find that he was transferred to another bank.

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    2. Read the newest article on Chase helping a customer that has not made a mortgage payment in TWO YEARS, (Sep 10,2012); however, Chase has come to the rescue, they have refinanced the mortgage at an extremely low interest rate, not just for a couple of years, but a low interest rate for the remainder of the mortgage. YET ... in our case we have never missed a payment and have paid extra each month; however, we cannot get refinancing (no cash out, just refi at lower interest rate), because of one reason after another, from debt ratio to the state we live in. BUT .... they'll give refinancing to a customer that hasn't so much as made a payment in 20 months. It appears there is something drastically with this picture.

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    3. I'm no bank defender. In fact, though friendly, Chase's customer service is worse than inattentive and inept, they promise follow-up that never comes. AWFUL. That said, they don't owe you a reduction of any rate to which you agreed. Plain and simple, you borrowed that money at that rate---including any unknown variable rate. If they are messing the facts of your contract---best of luck!

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  11. This is scary, but happening to me. I have been passed along and noone wants to help. They allowed a person to stop a cashiers check for no reason, which is forbidden by law and they are not trying to rectify it. I am in the process of adding them to the civil suit. Lucky me just got selected to fill out a customer service survey

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  12. Worst customer service I have ever seen. Have been working on a loan modification since 2008 and in the mean time Chase will take no payments. They supposedly have no legal department. They can only be contacted by in house email. Was given a phone number that was non working.
    This bank should have never been bailed out. It should have been allowed to fail. Also, they should not be allowed to outsource with American tax money from the bailout. Keep the jobs here. Nor should they be allowed to use bailout money to play the stocks.

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  13. The mortgage escrow dept. didn't pay my taxes for a whole year and now want to increase my payments by 500.00 per month. Where did the escrow money go? No one knows.

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    1. This is happening to me now. What resolution did you come to?

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  14. Worst customer service EVER! Had all my personal information sent to another email, now someone has all our info, random credit cards being ordered and showing up at my house when no one ordered them, spoke to 12 different reps, 4 managers said they would call back, but .o one ever did, so now Im left with someone else out there using all my info...great customer service, not only that, you get people in other countries handling their calls....never recommend Chase...will close all my accounts with them asap....watch out..they wont help you..

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    1. That is a lie, chase never sends out ANY information, not even to your own email. it was more than likely someone else.

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  15. CHASE BANKS ARE THIEVES!!! When Chase bought WAMU, they sent letters to all WAMU customers who had free checking accounts that they would continue to honor those accounts. Less than 1 year after the purchase, they sent former WAMU customers a notice around october 2010 that Chase was going to start charging a $10 per month Service fee if they didnt keep a minmum balance of $1500 or have direct deposit. The reason they want you to keep a minimum of $1500 in YOUR account is so that Chase can COUNT YOUR MONEY AS THIERS as when they say "We have over $5B in assests". I as a former WAMU customer immediately wrote Chase and told them I do (NOT) "AGREE" to ANY service fee. Chase STOLE my money as they said they would begining in Feb 2011 but refunded it after recieveing my letter, Chase refunded my money for only two months then started STEALING it again, and told me in writing they did it because they have a responsibility to their SHAREHOLDERS, and that IS FRAUD AND THEFT OF ASSESTS. Since then they have STOLEN this un agree'd upon fee on different days of the month so I never know WHEN it will be STOLEN. I have sent EVERYTHING IN WRITING online to their message center and made copies as PROOF should they mysteriously get lost. Chase has in this corresspondence now given me at least 4 or 5 different reasons they do this, even one that says THEY can CHANGE the terms of ANY WRITTEN AGREEMENT ANYTIME *THEY* WANT. But I dont have a SIGNED AGREEMENT with Chase. I never SIGNED any agreements of any type with Chase, and I have NEVER *OPENED* ANY account with Chase, and they REFUSE to, send me a Certified, Signed copy of such agreement that they say I *signed* even after sending me their account rules book that clearly states on Page 8 that they must honor previous account agreements. I will be sueing Chase for FRAUD, and THEFT OF ASSETS and other charges as required in the amount of $100M. If some activist corporate paid judge dismisses it, I will demand the reasons in WRITING as to WHY a business can STEAL a Customers money when NO SIGNED WRITTEN AGREEMENT BY *BOTH* PARTIES EXISTS, since I have never OPENED any account with Chase, or signed any agreements, and then will make it a Class Action on behalf of every single former WAMU customer. Just holding a debit card issued by the NEW bank does NOT give the new business to do as it pleases and change the terms of prior written agreements because their attitudes are "What will You do about it". A $100M lawsuit for theft and fraud and the PUBLICITY it will generate will sting. We all know banks give people home loans *mortgages* and then sell them to other banks when no check for the amount of the loan was ever made to the borrower, Then the bank sells your loan *Promise To Pay* contract to another. The bank that buys your mortgage cannot just say 'We have a right to cgange any part of your priviously signed writtenagreement anytime we want', then hold you to those changes you never AGREE'D to. CHASE SUCKS!! And not ONE bank employee can tell you the Corporate Headquaters address's Legal Department to make a complaint. They STEAL YOUR *LABOR" money and dare you with what ya gonna do about it attitudes.

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    1. Good luck, our two choices for president are Black Bush (D), and Obama-Lite (R)

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  16. My husband and I were WAMU customers for YEARS in NJ, then moved to Texas, sometime after that Chase bought out Wamu, they said they would "grandfather" our accounts and no fees would be incurred, just as the person above. After sometime, they were charing us $25.00 for each debit card to be "in a rewards" program, then they started charging these outragous fees monthly for whatever they wanted, if you did something wrong. So we decided to go to Bank of America, what a nightmare that was, identity theft since the summer of 2011, in Jan 2012 we left Bank of America and felt we had no choice but to go back to Chase. It has been less than 1 month, they opened 2 accounts for us, and yesterday Feb 15, 2012, they decided to put a restriction on both accounts, they said that Bank of America turned us into Chex Systems (which is a joke of a company itself). They will not release our money until we get Chex Systems cleared off. Why would they open the accounts number one IF we were on Chex Systems, and do they have the legal right to hold your direct deposit paycheck until you clear this problem up? It was Bank of America that did it, they said we had fraud on our savings account in Jan???, The damn acct was closed! Now I have to go thru another nightmare of clearing up this fraud crap, and Chase will not let us have our payroll deposit. They SUCK, they should be shut down, they are crooked theives. I am swearing on my grandmothers grave, that all BIG BANKS are crooks, I will find a local bank to bank with. No wonder the banks are screwed, they do it to themselves, and to the POOR consumers. Screw you Chase, no one listens to you, the worst customer service I have EVER incurred. I hope you burn in hell, ALL OF YOU EMPLOYED WITH THIS BANK!

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    1. Take them to court, they CANNOT legally hold your direct deposit for longer than x amount of days (up to 14 for new accounts) Contact the FDIC, and Attorney General's Office, also contact the local news.

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    2. legal hold, they can hold it as long as they want

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  17. Chase has the worst Customer Service EVER of any corporation I have ever dealt with. My sister has Alzheimer's and I have her legally binding Power of Attorney. I needed to get information about a loan she took out with them, but they refused to tell me anything because I couldn't tell them the exact amount of the original loan. How could I possibly know that? My sister's got Alzheimer's for god's sake! She doesn't even remember taking out the loan nor can she find any paperwork on it. When she pays a bill to Chase, she thinks it's a Credit Card Payment! When I tell her it's for a loan, all she does is cry. Don't these people at Chase get how painful that is? She's all I have left, and she's already gone to me. I don't live in the same state and can't travel due to a back injury; but do you think Chase cares? ABSOLUTELY NOT!!! They refused to accept my POA, even though it was drawn up by an Attorney. It is ludicrous and unthinkable that Chase, even with a POA, would not even tell me something as innocuous as the original loan amount; and if you don't know that, they won't even speak to you. They have made a sad and horrible situation even moreso. I went all the way to the top levels, and I got the same exact response: NOTHING! My life is so stressful and sad and difficult, and Chase didn't give a damn, nor were they willing to budge an inch. It's not like I was trying to get some money out of a bank account. For crying out loud, I'm trying to get them paid back the money they loaned to my sister. Now, I'm going to be forced to go to my Attorney at a cost of $350/hr because how else am I supposed to get the information I need. Chase represents the worst of business practices and Customer Service. I hope they FAIL; they are cruel, and hateful; and have caused me needless grief, stress, and depression. I have cried buckets over their heartlessnes and failure to bend even a milimeter to give me the help I so desperately need. You couldn't pay me to do business with Chase; and neither should anyone else! Spread the word, as I intend to do! FOR YOUR OWN HEALTH AND SANITY, GET CHASE OUT OF YOUR LIFE! You will live to regret it if you don't!

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    1. Don't pay them then, write a letter stating that if you cannot accept this power of attorney, you are creating a inconsible contract that I can legally breach. I am breaching it because it is impossible to perform. Acceptance of this letter constitutes full and complete payment of said loan. With no recourse. If you want to send them a check do pay Chase for what their worth, knock off a couple hundred bucks for pain and suffering and be sure to describe it. Record all calls to them. Call the toll free numbers and do that so it is legal and admissible in court. Good Luck.

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  18. Worst CUSTOMER SERVICE OF ANY BANK I HAVE ever dealt with.

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  19. Ok. My father passed in january. My mother , who cannot e-mail has been stressing about receiving her 1098 form. they have yet to mail it to her. she called three times, and once with me third party. A manager named Lore C said she would overnite it and rectify the situation. as of 3/5, my mother has not received her 1098. Somebody tell me how to contact the attorney general. This is highly unorthodox and illegal. I have never heard of someone getting away with this much as is on the Post page. Horrible, horrible. B.S.

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  20. Is there a chase bank location in Omaha,Balir in Nebraska?

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  21. Chase offered me a balance transfer deal at a low oercentage rate for the life of the loan. Shortly thereafter they told me that either my payments would double if I wanted to maintain that percentage rate or keep mt payments the same but the interest would increase to todays standards. Doubling my payment would take my whole SSI check.So guess which screwing I had to take.
    I now inform everyone I know NOT to deal with these legalized bandits.

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  22. Why do our comments have to be approved before posting?

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  23. Candace Wickman,a long time holder of a premier account@ Chase/Portland, OR 97216- made the mistake of writing a large personal check to someone who did not have an account with Chase. Instead of honoring her demand for this check to be cashed, Chase refused to honor her check because the person cashing, did not have an account with Chase. Even worse; claiming 'security' for not reaching her by phone, closed her account without her approval, or notification - leaving her no access to her funds, including her Bank Card!! All this, because she wrote a sum over the bank's limit to someone who did not bank at Chase? Even having the funds to cover this check, and going to the same branch where she banks; Chase refused to honor her check!! Security protection? Who's protection? How can a Chase Premier customer's own 'check become a security problem "issue" - for her? For writing a large sum? Someone not banking with Chase? This same check, despite having been presented at the very branch which holds her account; refused to cash the "pay to the order of.." (check) she wrote. This check intended to be cashed at "her" bank to avoid problems.... Became the problem! This check, not cashed- despite the funds to cover it; shows illegal business practice by not informing the customer the limit on the amount they can write a check to someone not banking with Chase....! Where is the 'warning' label on those Chase checks for those persons banking with Chase? Wrong amount- No warning, or notification, Chase closed access to the account leaving the customer no access to funds because she wrote too large a sum? Her 'premier' account becomes hostage for her 'mistake' for writing a check too large a sum? What gives Chase any authority at all to decide any limit on a customer's wish for their own money? What evil planet do they live on? What criminal law 'act' caused Chase to respond with such flagrant disregard for one of their own valued premier customer's wishes?

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    1. Yes chase refused me to cash a money order drawn on their bank from my mothers account. I had to open an account then withdraw the money and close it. What a waste of time

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  24. CVH
    They aught to put these bastardss in jail.

    Besides harassing calls weekly for over three years, my 40 years of no lates to any creditor, I get all this grief.

    I told them,"When I get it you get it!"

    I hope the world stops domg business with their Credit Card division!

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  25. Chase is a nightmare, we need to stop talking and let us do something about this
    Chase has ruined so many lives already. Maybe we can find a way to make them pay.

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    1. They have truly done this to me and my grandson. His mother passed in 2007 and was an employee with $20,000.00 employee stock and now they informed me it had expired in 2011 without any notice. This money was to be used to further my grandson's education.

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  26. Chase has got to be the WORST bank in the country! They take double payments, raise interest rates and do not follow up when called. The only reason I am involved with them is a WAMU Mortgage taken over by theives!!!

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  27. Ok, Hear this. I was in loan modification. told to ignore contacts other than their department. They forecolsed on me while I was in modification. No notice, no phone call, no mail...no nothing until Century 21 contacted me and told me the house had been sold back to the bank and They were listing the property. That i have to move out by the end of the month.... I recieved no notifications at all. Nothing posted on the property, etc... Way to go Chase. How many other lives are you going to mess up?

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    1. that's chase for ya. going through the same thing. good luck.

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    2. This is not good!!! They need to be reported to some agency so that it doesn't happen to others

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    3. I sure hope you got yourself a good lawyer.

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  28. Chase should be shut down! 3 years trying to fix something and 50 right hands that have no clue what the left hand is doing! ABSOLUTELY NO COMMUNICATION WHATSOEVER !!!! Had to tell my story to 50 different people from beginning to end because no descent person with a conscience would continue working in a wretched hole like that. they took over my nvr mortgage. they are taking over the financial world and they don't give a crap in hell about their customers! I will not only give a bad review to anyone I come in contact with but I will also defer anyone I can from that institution if they are looking for a lender or bank for ANY reason! dislike dislike dislike ............thanks for taking my home and my dignity and my last nerve CHASE! I only have an 8 year old child to raise ,Where? I don't know. Do you? do you care?

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  29. HEY CHASE!!!! WAY TO LOSE 2 BILLION DOLLARS!!! that will be more home owners suffering.

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  30. HEY CHASE! WAY TO LOSE 2 BILLION DOLLARS. KARMA IS A BITCH AIN'T IT? But don't worry. you're still screwing your customers too.

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  31. how bout that 2 BILLION dollar LLLLLOOOOSSSSSS

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  32. I have had the BEST CUSTOMER SERVICE from CHASE for over 25 years and I am so greatful!

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  33. CHASE SUUUUUUUUCKS THEY NEVER WANT TO HELP NO MATTER HOW MUCH YOU TELLTHEM ITS THEIR FAULT!!!! THEY HAVE YOUR ACCT IN FRNT OF THEM SITTING IN BLACK AND WHITE AND THEY STILL DENY THEY HAVE ANY FAULT WELL VANTAGE WEST HERE I COME!!! LAW SUIT BEING FILED FOR SURE!!!!! CUSTOMER SRVC SUCKS IF YOUR TRYING TO PICK A BANK RUN IN THE OPPOSITE DIRECTION VERY FAST

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  34. We had a Providian cc and then it was sold to Chase and our WAMU accounts became Chase, not by our chase. We have had the credit card for 7 years and and we were NEVER late. My wife had to have back surgery and we had to travel to TX for this. She had a lot of complications and were were there for a month. I had to put my hotel bill on the Chase Card. It got to be more than we could pay off every month. We were up to very clo9se to our limit. I decided to get money from my 401K and pay a lump sum to get the balance down. I sent $3000 to them and guess what Chase did? They lowered our credit limit to exactly what we owed. A few years later we were upside down in our house (like a lot of people) and I was late one month (not thru Chase). I contacted my morgage company and they were very nice, but Chase ran our credit report and noticed we had been late on our house payment, so they raised our interest rate to 26%. I kept calling them and practically begged them to lower the interest rate and was told they review their accounts every 6 months and they would send us a letter. We have been waiting for 3 years and we keep calling and writing and we get a lovely form letter saying the same thing we review our accounts every 6 months. Still we kept making every payment plus some and were never late. Finally I said screw them. I am not going to bust my butt to pay on time. OMG you would have thought I committed a mortal sin. Calling all the time. I sent them a letter we wanted to send them a lump sum of $4500 but we wanted some quarantees that they wouldn't lower our limit again and we would like our interest lowered. It's been 3 weeks now and haven't heard a word. I HATE CHASE. I am so glad they lost 2 billion dollars it shows that they are not as smart as they think they are, but unfortunately it will come back on the customers. I always say "WHAT GOES AROUND COMES AROUND" and I know Chase will get what they deserve. Maybe we should all pull our money out of their banks and not use their CC and see what happens.

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  35. I have been shopping at the Bashas in my neighborhood for over 10 years now. I had to pick up just a few items today 07-31-2012 and noticed that there is a chase bank inside the store. I had 800.00 in cash in my wallet & was in need of a cashiers check so I figured hey why not get my shopping done & cashiers check all in one trip. I do not have an account with Chase Bank. When I approached the teller in this store in Chandler Arizona on Dobson & Chandler Blvd. she looked at me with no smile at all just kind of catatonic it made me very uneasy & nervous. I advised the teller that I had cash & asked how much it would cost me to have a cashiers check created for 776.49? She refused to serve me at all advised that since I had no account with chase that it was not in her interest to help me. I advised her to have a good day & walked off. She did not ask me at any point if I wanted to open an account today. How sad I honestly have to say that I left with the complete decision never to do business with this bank. I own several businesses in the valley & fully intend to tell at least 7-10 of my friends of my experience at Chase bank.

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  36. Yes, Chase is a mess. To refinance my house, they first tell a good story but they are very stupid liars. Everything seemed to be going okay until Tiffany Stober from the mortgage department called with the run down on the figures. That is when I found out that the escrow or tax department screwed up on my taxes and I was told that I owed back taxes of $1300. They made the mistake, not me. Fiffany Stober said that the #1300 would go on the new mortgage amount. I said no, that I wanted the escrow on this account waived. She said no. She would not let me even pay the taxes. And then part of the Aug payment from my old loan would also be added on to the new mortgage. I said no, I will just pay that as usual. She said that I couldn't because the old loan has been closed. I asked her how much of the $432 p&i payment would be principal. She said $432. I explained this to her about five times and she still could not get it. Stupid! I asked to speak with her boss, no. On Tuesday, I spent at least 6 hours on the phone trying to fix this mess. The escrow department said that I could pay $685 of the back taxes. The rest they wanted for the taxes do in Jan. They said that I did not have to have an escrow account on the new loan. Anyway, I paid the $685 over the phone to chase. That night, I got an email thanking me for the mortgage payment. What? So, I had to call back and get that straighten out. They had to transfer this 'mortgage' payment back into the escrow account. They said it would take three days to post. Bull! I am suppose to close on Monday. Well, don't waste my time if the numbers are not right. I finally called the corporate offices and talked to Eric Winters who seems to be trying to help with the help of Tom Fink{Who is really great}. Madonna Campbell also was helpful. The rest of the people at Chase are idiots. They do not know how or really want to do their jobs. I pray that today, this will finally be right, because I don't need anymore headaches from idiots. I have never been late with my house payment and many times put more money on the principal of the loan. It is so simple that a caveman could figure this out, but these banks love to come up with all these figures. Well, it is like this. Mortgage amount+interest=payment. Why all the bull?

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    1. I am dealing with a headache right now in trying to refinance our loan and it is a huge mess. Our loan office does not know how to communicate and we have been trying to get a rate and term for over 6 months now. It is a simple loan, just change the interest rate and the amount of years from 30 to 20. No money out no inspections or work to be done. Just simple paperwork but we can't seem to get this done. I don't understand why it is so difficult this time around. We refinanced 10 years ago and it only took 2 weeks with no problems.

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    2. Elayne, was your refi a special offer sent by FedEx for eligible Chase customers with a response time of 5 business days?

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  37. Oh Jonathan a CHASE Customer Service, who couldn't give out the corporate office number. I JUST FOUND IT THANKS TO THIS SITE!

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  38. The chase i go to the people all do drugs i know someone that works there and he was telling me all the things that happens

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  39. worst bank /customer service ever. so i go in chase bank to close out my accounts banker pulls out my money leaves my account zero balance he takes my debit card and all my checks shreds them and tells me by tomorrow your accounts will be closed out. its a week later and just founds out my checking and savings account still open and people pulling money out my account and i have no debit card or checks because the banker took them from me assured me my accounts would be closed next business day and now my accounts negative money don't understand. i call customer service he gives me the run around saying i didn't close out my account wtf im so pissed off worst bank ever

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  40. Chase customer service is terrible.I was waiting for a check to clear for 6 days and when I called 877-691-8086 for assistance, I was transferred to four different people, all with nasty attitudes and giving false information, stating they could not verify the bank my check was written with, the check seemed suspicious, they couldn't contact anyone from the other bank. Then they wanted to ask me 20 security questions to verify who I was over the phone and once it was completed they each said they could not verify me over the phone, I had to go into my branch so they could verify who I was. Then told me I would have to wait another 7 days for the check to clear. I threatened to file a complaint with their corporate office and demanded my funds be released. I was told again I would have to wait until the 10th of October.After getting off the phone with those idiots,it took me 5 minutes to go into my branch and I waited another 5 minutes to be helped, after the bank employee made a call he was told my funds had been approved, the check was cleared. This was a $9000 check been held for no reason other than I was dealing with idiots. I wish I had read reviews before opening an account with this bank 3 yrs ago. After reading these reviews, I won't waste my time filing a complaint with the bank, it seems their complaints just fall on deaf ears.

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  41. Does anyone know how to reach the corporate offices of who the head perrson is?

    Chase is the worst and hopefully someone out there can give me the right answer.

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  42. These scumbags do nothing but lie to and defraud their customers. Once they know your external bank information they overcharge your accounts in excess of authorized payments.. be prepared to pay overdraft fees that they will not reimburse (though they will promise to on the phone). Don't ever make an agreement with them, they will not honor any verbal word (above, as well as changing any fee or interest rate on their credit cards, which I now refuse to carry).

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    Replies
    1. CHASE IS A MESSED UP INSTITUTION OF BUSINESS I DONT C HOW PEOPLE CAN GO THERE... AND ITS TRUE THEY DO TAKE YOUR MONEY AND MESS ACCOUNTS UP

      Delete
  43. chase, chase, chase... brought in a Insurance check for a house fire on our home , payable to chase and us(the owners) to pay off our mortgage
    balance of 50k and they LOST our $650,000.00 check, good thing they don't regularly handle money...

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  44. THIS BANK SUCKS! TAKE YOUR MONEY AND RUN!!!!!!!!!!

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  45. CHASE BANKS IS THE MOST F- UP BANK CREATED BY THE CORPORATE WORLD I GOT A AUTO LOAN WITH THEM PAYED OVER 14,000 DOLLARS AT THE END CAME IN SOME FINANCIAL ISSUES THEY SENT 977.00 TO COLLECTIONS AND DID NOT GIVE ME MY TITLE...I RECOMMEND NO ONE TO CHASE BANK NOT EVEN MY FUCKEN DOG FOR A LOAN....SO PLEASE DO YOUR RESEARCH AND TRY A CREDIT UNION LESS RATES AND GREAT FOR FAMILY FUTURE CHASE NEED TO BURN UP .....

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  46. well people thanks for not perfect Chase Bank is one of the best things out there they are very helpful courteous they trying to take care of you to the best of their ability you have to remember the people too they have rules regulations that they have to follow and they have bosses if they have to answer to you're always very helpful courteous when I go in there they're only human give them a break they do their best which is show much better Bank of America they suck they are the worst bank ever

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  47. anyone recently have their accounts closed by chase for no reason????? 2 days before Christmas they closed my accounts didn't even tell me they did and the best is they refuse to give me a reason - all they say is that they can do it and I have to wait 10 days to get MY MONEY back via a check. GIVE IT UP CHASE YOU WERE COMPRIMISED AND YOU DON'T WANT TO SAY IT OR CHASE IS GOING UNDER!!!!! M

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  48. I am constantly dealing with denied purchases, closed and blocked debit cards, refusals for purchases, and recently learned they have placed a "limit" on the amount I can spend. I lost 12k of Mx. Opals on Christmas day due to the "block" and then today I lost a very special vacation package I have waited on for weeks. I have lost hundreds of dollars in products, trips and investments. Hate these people - they ruined my Christmas, ruined a trip. Couldn't even buy a meal. I filed a complaint with the federal reserve, please do that so we can get complaints heard.

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  49. Too bad I found this too late,My husband suggested we get Chase bank account,for some reason I said no,nevertheless my husband went to them,now were been having to speak with the whole Philippines call center but no matter has been resolved,my husband posted $580 dlls in his account thru the ATM in Phoenix,once he deposited he waited for his receipt,it never came out,just went ahead and closed the transaction nevertheless gave his account the credit,immediately he walked I to the bank they told hi. They filed a complaint which they never gave him a copy. Or a complaint number,I told him to ask for the manager,manager said the same thing adding that in 12 hours the money was going to be posted regardless of whether they had already investigated the problem or not that it was standard procedure,we waited the 12hr then we called again and again they told us next that ATM was going to be serviced on Monday at 9pm so the money should be there shortly after but still telling us that they were going to give us the credit,I asked what credit the guy which had a big accent just said "well you can use that credit to pay for whatever you want you can use it however you want until this matter is resolved,allucing to the supposedly credit they were going to give us,I asked for exact answer "Whhen will this credit be posted? No answer just yes you can use that credit on whatever you want to buy in an heavy Hindu accent,we waited past 9pm nothing to this day no one has gotten in touch with us nor money or credit has been given just the same thing "Were working on getting this problem resolved. Does anyone know what or who we can call to get this matter resolved? Thank you

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  50. Now I see that I am not the only one that has a negative experience about Chase and the management staff the company parades. Before I begin to tell the whole world what went wrong between us, I am giving you this opportunity to call credit bureau and reverse the report immediately.

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  51. These guys SUCK. I will be filling a class action lawsuit against them asap.

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  52. Your Coral Springs FL VP contracted for an ad in our publication for a full year (full page color). We ran it for 4 months expecting payment. She then cancelled stating that the bank had to pay millions to the government and therefore could not afford to pay us. I know what Chase would do if I owned on a loan and could not afford to pay, so I should be able to do the same. Plus we will notify our 250,000 readers, of whom we recommended Chase Bank, of your unethical values. We honor our veterans and wish Chase would do the same.

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  53. As my Aunt lies dying of terminal cancer, Chase has destroyed whatever emotional stability I had left. I was appointed as her AIF (attorney in fact) but Chase refuses to recognize the Power of Attorney (POA) document drawn up by her attorney.
    It all began when I requested to be added as a signer to her account in order to take care of her "business" after her death, so taking my copy of the POA, her checkbook, and her social security card, along with a check of $7000 to be deposited at Chase from another bank account (which btw accepted all my documents); I proceeded to Chase. I was first told I would need to have the ORIGINAL copy of the POA before we could proceed. 30 minutes later I returned with the original only to be told I would need the death certificate of my other aunt whose name was still on the account. Why they couldnt call my Aunts house to say this additional document was needed was in my opinion was just a delaying tactic...referred in Chase talk as privacy concerns.
    Totally frustrated and pushed beyond my emotional limits I expressed my DISMAY #*%@#$.
    The next day I went to another branch 10 miles away and presented all the requested documents of the first branch plus my dying Aunt's birth certificate and a photo of me with my unconscious Aunt in her final hours. Breaking down as I explained what I was trying to accomplish.
    I was assured this matter could be taken care of...but upon submission to their legal department I was informed that the language in the POA was too general. Yes the statement " The attorney in fact, as fiduciary, shall have all powers of an absolute owner over the assets and liabilities of the principle...." did not include Chase bank accounts. I have assisted my Aunt for the last 10 years with her finances... I have set up her electronic accounts, made airline reservations for her, and automated her bill paying, but because I told Chase that I had her blessing to do so...Chase promptly closed her online access including cancelling a Quick Pay money transfer that was previously approved.
    I have never cheated her of a penny... and have flown 1000 miles to her home on many occasions to help with repairs and chores her place, not to mention flying her to my home to be with me and my wife during the holidays.
    I love and cherish this woman as a mother.
    I have witnessed her care for my deceased aunt who died of ALS, her brother who died of prostate cancer, and her sister who died of heart failure due to old age. She sacrificed 5 years of life to do this in her home with minimal help of hospice.
    Chase has decided that her privacy needs in her dying moments are greater than the needs to properly care for her affairs while she is dying..

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  54. October 28,2014
    Well we can all agree on one thing that Chase is full of S---. Everyone needs to close their accounts out and this should cause them to hurt like they are making their customers hurt.

    ReplyDelete

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