Chase Corporate Office Headquarters HQ

119 comments
Chase Corporate Office Headquarters HQ
Address:
270 Park Avenue
New York, NY 10017
Corporate Phone Number: 1-212-270-6000
Corporate Fax Number: 1-212-270-1648
Corporate Email: [email protected]
Corporate Stock Symbol: JPM

Chase is a famous US bank with branch offices in 23 states. Along with their branch offices, they offer national credit card services. Chase is one of the premier banks in the US and they are part of the JP Morgan Chase & Co. Group of companies.

Chase Bank's Customer Service Number is 1-800-242-7383. The company does encourage users to use their technical support system and help forums on their website.






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119 comments:

  1. CHASE has the worst customer service. Even being transfer to the senior specialist. They don't care about their customer. Was told the annual fee will be waved for the first year and then got charged anyways. Very dishonest and liars! BE WARE!

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    1. yes, chase don't take care of their customers like they should do. they listen to obamacare. They should take care of the customers, like customers is always right. not anymore! They are dishonest!

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    2. Chase IS HORRIBLE!!!!! They give the most BS excuses, and half the time they don't even know what they are talking about, or what the customer needs...how are they even in business still?

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    3. Chase is the worst bank I have ever dealt with. I spoke to several different people, including their senior technical staff, and no one could tell me why they had placed a hold on quick pay amounts that were sent to me over a week ago. And that's not the only problem I have had with them since I opened the account 6 months ago. They also BS their way through trying to explain things--hoping something will stick. No one has the right answer. No one.

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    4. CHASE ISSUED ME A NEW DEBIT CARD WITHOUT MY KNOWLEDGE OR APPROVAL, WHEN ASKED WHY THEY REPEATEDLY SAID "ITS FOR YOUR PROTECTION BUT WONT OR CANT PRODUCE PROOF AS TO WHY I NEEDED PROTECTION. HAS ANYONE ELSE OUT THERE HAD THIS PROBLEM WITH CHASE "I SMELL A RAT" COMMENTS WELCOME.

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    5. Linda Chase reported me dead and sent a letter to my residence and has refused to give me any further information. I have to continue investigating this because I have been a victim of identity theft and received vicious verbal attacks from ex family members.Please look elsewhere as Chase is not a bank nor credit card I would trust. Mine is a Disney Card and what a way to destroy a wonderful vacation.


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    6. I don't have to go to CHASE too often, but they are always extremely helpful when I have spoken with someone. I had an issue, in which I needed over a year of past bank statements to resolve, and the manager at my branch kindly printed them ALL out to me!

      I have a credit card and bank account with them. I have never had any problems, their website is user friendly, and so is their mobile phone. I get text alerts as well!

      I am a happy CHASE customer :)

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    7. SINCE THE GOVERNMENT BAILED OUT THE BANKS WITH OUR MONEY, THE BANKS HAVE A VENDETTA AGAINST GOOD CUSTOMERS. INCREASING APR'S, DOING AWAY WITH INSURANCE PROTECTION AND NOW LOWERING YOUR CREDIT LINE NO MATTER HOW MUCH YOU PAY ABOVE THE MINIMUM PAYMENT. THEY REFUSE LOANS FOR HOUSES TOO. THEY ARE BRINGING DOWN THIS ECONOMY. WE HAVE DECIDED ONCE OUR CREDIT CARDS ARE PAID OFF TO STOP USING THEM AND JUST USE OUR DEBIT CARD INSTEAD. IF EVERYONE DID THIS WOULD PUT THEM OUT OF BUSINESS.

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    8. It depends. Today, I had some issue with my card and they handled it with a friendly smile. I guess it comes down to the individual at the bank you are dealing with. All employees are not the same.

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    9. I agree, chase is not there for the customer, just for their pay check, I wonder if chase is connected to Sprint, If so that explains it

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    10. I am considered legally blind and depend on chase banker to send my rent electronically to my landlord each month. the banker assisted me with 10 wire transactions to my landlord for 1,500. The month of September 2014 the banker sent my landlord 15,000. when confronted she acknowledged the mistake and Chas refuses to help me recover my lost because they are stating that I signed for the release. I am so helpless and hurt can anyone help me!!!! [email protected]

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    11. To whom it may concern,


      I would like to inform you if you haven't already known about your chase bank bathroom policy. After a long day of conducting business we had finally arrived for our scheduled appointment at your chase bank office at 1810 Herndon Ave. I felt the need to use the bathroom before discussing our financial plans with your associate. I was informed that the restrooms are not for public use. I informed your associate Mortgage Banker Analie Buyson that I was not from the public and that I am a customer. She said, yes I know, the restrooms are not for public use. I asked to speak to the manager and another associate said she was acting manager and said basically the same thing. We decided to leave since I don't know anyone who can concentrate about financial matters with a full bladder.


      With all that being said, I would suggest that you make it mandatory that your associates tell clients that are making an appointment aware that there are no bathrooms available for customer uses. The same would go for the public. It's a shame how your bank views your customers as "The Public"!


      I will tell all my business partners, friends and family about your policy and never bank for this institution again. Social networking is a wonderful thing.

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    12. CHASE COULD CARE LESS ABOUT THEIR CUSTOMERS! I WAS THREATENED BY A "SECURITY GUARD" FROM MY BUILDING IN CHASE BANK AND EVERYBODY HEARD HER SCREAMING SHE WAS GOING TO WAIT OUTSIDE FOR ME AND KICK MY ASS AND MORE SINCE I HAD NOBODY THERE TO PROTECT ME. THE NEW BANK MANAGER TOOK ME IN HIS OFFICE, CALLED THE POLICE, AND GAVE A STATEMENT. NOW I NEED A NOTE FROM HIM SAYING HE HEARD HER THREATEN ME - HIS MANAGER, AND 2 PEOPLE IN CHASE EXECUTIVE OFFICES DENIED ME THE LETTER BECAUSE I AM NOT AN EMPLOYEE THERE! I SAID MORE IMPORTANTLY I AM A CUSTOMER SINCE 1996 AND WITHOUT CUSTOMERS YOU WOULDN'T HAVE ANY EMPLOYEES. I AM SICK AND TIRED OF CHASE AND HOW THEY FEE YOU TO DEATH - I'M FINDING ANOTHER BANK BOTTOM LINE! A BANK THAT APPRECIATES ITS CUSTOMERS!!!..................SO YOU CAN STICK THESE NEGATIVE COMMENTS SIDEWAYS!!! SUSAN L. SHIPMAN

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    13. As Usual I been banking with Chase for the last 7 years ... To my disappointment I was denied the phone number to Corporate when i walked into the Chase location on State Rd 7 in North lauderdale, Florida. I tried calling their Customer Service line to ask and once again i was rejected ... WHAT KIND OF BANKING CORPORATION IS THIS??? I been banking with this same bank since Washington Mutual was still around and you refuse to give your customers the number to corporate??? I am gonna take my Husbands advice and start banking with USAA ... ALL THE OVERDRAFT FEES HAVE BEEN PAID SO THIS IS HOW U RUN A DAMN BANKING BUSINESS?? You guys pretty much take our DAMN MONEY .. AND JUST WHEN I THOUGHT WE HAD THE PERFECT BANK .. IT HAS BECOME A DISAPPOINTMENT .. MY NEXT CALL IS GOING TO THE BBB SO TIRED OF THE BS.

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    14. Chase has the worst customer service .They lost $954.- from my account.
      They said I'm out of luck . I just have to accept it.My next call will be to BBB to.

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  2. Oh My God, If this isn't confirmation....I been talking to about 6 "chase employees and still haven't got this matter solve. The assistant supervisor told me that her error was going to be taken care and someone would call me and yet have anyone called. Yes they are liars! They passes the buck and they do have BAD CUSTOMER SERVICE!!

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    1. Maybe you would be taken more seriously if you had just a basic grasp of grade school grammar.

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    2. i'm go have a law suit, branch in long beach,ca. i'm calling raciest. Bad reps. supervisers and security treated to spray me with mass. I called the police, they came to scene, gave me a call number for my records. I filled a claim with the corporate office. They will be calling me soon. This happened on 10-31-15. my face book is jinnlynn

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  3. I agree with Chase very very poor Customer Service on phone & at the branch too. I think they are there on the job because of cusotmer like us. Why we need to wait for a long at the branch at newark, broad street for a long time when they do nothing pass time.
    It's our money, our funds & we wait for what? They need to improve!

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    1. my face book is jinnylynn

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  4. DON'T EVER USE THEIR WIRE SERVICES...DON'T EVER TRUST THEIR MGRS OR BRANCH MGRS.

    THEY HAVE CAUSED MY COMPANY AND MYSELF AND MY SON FINANCIAL PROBLEMS WITH OUR CLIENTS DUE TO THEIR CONSISTENT ERRORS...AND ONE WILL LIE TO PROTECT EACH OTHER..FILE LAWSUITS..

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  5. SUE THEM....MAYBE THEN THEY WILL LEARN

    NEVER USE THEIR WIRE TRANSFERS...

    NEVER TRUST THEIR MGRS OR BRANCH MGRS...THEY COVER FOR EACH OTHER ESPECIALLY IF IT IS THEY WHO CAUSED MY COMPANY AND MY SONS..FINANCIAL PROBLEMS WITH THEIR INEPT SYSTEMS..

    THEY ARE INEPT BANKERS BUT THIS WILL MAKE ME GO FURTHER...AND CONTACT BANKING COMMISSION; LAWYER; MY CONGRESS REP; AND I WILL NOT STOP THERE..HOW DARE THEY..

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  6. Only greet they about profit. I HAVE

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  7. I HAVE MORTAGE AT 8.5 THEY REFUSE TO LOWER IT VERY DISHONEST CUSTOMER SERVICE SUCK

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  8. have continental chase credit card. after statement closes, it takes 7-10 days to transfer to Continental rewards account. In this age of computers, this is unacceptable. Am Ex transfered to continental in 24 hours.

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  9. I just saw on the news Chase on behalf of some german bank Deutshe was trying to evict a 104 yr old woman and her 80 something yr old daughter. Wow! Way to go. Why didnt they just kill her while theyre at it. Poor old woman just waits to die and theyre ready to put her on the damn street! Too bad they don't have any living family to sue you all for violating someones civil rights. You all dont care. That's obvious. Im glad the media was involved so everyone can see who you all really are. Why didn't someone approach this poor lady with a reverse mortgage before this happened? no! because no one cares anymore about humans. Just how much money they can get. SHame on you!

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  10. Their Mortgage dept. neglected to pay my insurance premium. Have been with chase for at least 4 years and not by choice. Broker went with them. Never late with payments and tried a refinance only to get charged over $2,500 and only went down half a point if that! Took a full year to get lowered. Very frustrating, kept changing people and having to re fax everything over and over again! If I could afford it I would change companies in a heart beat!

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    1. Oh I understand your frustration! I have been trying to lower my interest rate for over 6 months. It is just a rate and term refinance and we have already had to redo the loan application a second time and now we have an extension on our second loan application. The loan officer that I am dealing with has some serious remembering issues. He thinks he says things he did not say and blames the consumers for his mistakes. I have even had the Bank Manager promise to have a special team work on our loan to find that he was transferred to another bank.

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    2. Read the newest article on Chase helping a customer that has not made a mortgage payment in TWO YEARS, (Sep 10,2012); however, Chase has come to the rescue, they have refinanced the mortgage at an extremely low interest rate, not just for a couple of years, but a low interest rate for the remainder of the mortgage. YET ... in our case we have never missed a payment and have paid extra each month; however, we cannot get refinancing (no cash out, just refi at lower interest rate), because of one reason after another, from debt ratio to the state we live in. BUT .... they'll give refinancing to a customer that hasn't so much as made a payment in 20 months. It appears there is something drastically with this picture.

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    3. I'm no bank defender. In fact, though friendly, Chase's customer service is worse than inattentive and inept, they promise follow-up that never comes. AWFUL. That said, they don't owe you a reduction of any rate to which you agreed. Plain and simple, you borrowed that money at that rate---including any unknown variable rate. If they are messing the facts of your contract---best of luck!

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  11. This is scary, but happening to me. I have been passed along and noone wants to help. They allowed a person to stop a cashiers check for no reason, which is forbidden by law and they are not trying to rectify it. I am in the process of adding them to the civil suit. Lucky me just got selected to fill out a customer service survey

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  12. Worst customer service I have ever seen. Have been working on a loan modification since 2008 and in the mean time Chase will take no payments. They supposedly have no legal department. They can only be contacted by in house email. Was given a phone number that was non working.
    This bank should have never been bailed out. It should have been allowed to fail. Also, they should not be allowed to outsource with American tax money from the bailout. Keep the jobs here. Nor should they be allowed to use bailout money to play the stocks.

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  13. The mortgage escrow dept. didn't pay my taxes for a whole year and now want to increase my payments by 500.00 per month. Where did the escrow money go? No one knows.

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    1. This is happening to me now. What resolution did you come to?

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  14. Worst customer service EVER! Had all my personal information sent to another email, now someone has all our info, random credit cards being ordered and showing up at my house when no one ordered them, spoke to 12 different reps, 4 managers said they would call back, but .o one ever did, so now Im left with someone else out there using all my info...great customer service, not only that, you get people in other countries handling their calls....never recommend Chase...will close all my accounts with them asap....watch out..they wont help you..

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    1. That is a lie, chase never sends out ANY information, not even to your own email. it was more than likely someone else.

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  15. CHASE BANKS ARE THIEVES!!! When Chase bought WAMU, they sent letters to all WAMU customers who had free checking accounts that they would continue to honor those accounts. Less than 1 year after the purchase, they sent former WAMU customers a notice around october 2010 that Chase was going to start charging a $10 per month Service fee if they didnt keep a minmum balance of $1500 or have direct deposit. The reason they want you to keep a minimum of $1500 in YOUR account is so that Chase can COUNT YOUR MONEY AS THIERS as when they say "We have over $5B in assests". I as a former WAMU customer immediately wrote Chase and told them I do (NOT) "AGREE" to ANY service fee. Chase STOLE my money as they said they would begining in Feb 2011 but refunded it after recieveing my letter, Chase refunded my money for only two months then started STEALING it again, and told me in writing they did it because they have a responsibility to their SHAREHOLDERS, and that IS FRAUD AND THEFT OF ASSESTS. Since then they have STOLEN this un agree'd upon fee on different days of the month so I never know WHEN it will be STOLEN. I have sent EVERYTHING IN WRITING online to their message center and made copies as PROOF should they mysteriously get lost. Chase has in this corresspondence now given me at least 4 or 5 different reasons they do this, even one that says THEY can CHANGE the terms of ANY WRITTEN AGREEMENT ANYTIME *THEY* WANT. But I dont have a SIGNED AGREEMENT with Chase. I never SIGNED any agreements of any type with Chase, and I have NEVER *OPENED* ANY account with Chase, and they REFUSE to, send me a Certified, Signed copy of such agreement that they say I *signed* even after sending me their account rules book that clearly states on Page 8 that they must honor previous account agreements. I will be sueing Chase for FRAUD, and THEFT OF ASSETS and other charges as required in the amount of $100M. If some activist corporate paid judge dismisses it, I will demand the reasons in WRITING as to WHY a business can STEAL a Customers money when NO SIGNED WRITTEN AGREEMENT BY *BOTH* PARTIES EXISTS, since I have never OPENED any account with Chase, or signed any agreements, and then will make it a Class Action on behalf of every single former WAMU customer. Just holding a debit card issued by the NEW bank does NOT give the new business to do as it pleases and change the terms of prior written agreements because their attitudes are "What will You do about it". A $100M lawsuit for theft and fraud and the PUBLICITY it will generate will sting. We all know banks give people home loans *mortgages* and then sell them to other banks when no check for the amount of the loan was ever made to the borrower, Then the bank sells your loan *Promise To Pay* contract to another. The bank that buys your mortgage cannot just say 'We have a right to cgange any part of your priviously signed writtenagreement anytime we want', then hold you to those changes you never AGREE'D to. CHASE SUCKS!! And not ONE bank employee can tell you the Corporate Headquaters address's Legal Department to make a complaint. They STEAL YOUR *LABOR" money and dare you with what ya gonna do about it attitudes.

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    1. Good luck, our two choices for president are Black Bush (D), and Obama-Lite (R)

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  16. My husband and I were WAMU customers for YEARS in NJ, then moved to Texas, sometime after that Chase bought out Wamu, they said they would "grandfather" our accounts and no fees would be incurred, just as the person above. After sometime, they were charing us $25.00 for each debit card to be "in a rewards" program, then they started charging these outragous fees monthly for whatever they wanted, if you did something wrong. So we decided to go to Bank of America, what a nightmare that was, identity theft since the summer of 2011, in Jan 2012 we left Bank of America and felt we had no choice but to go back to Chase. It has been less than 1 month, they opened 2 accounts for us, and yesterday Feb 15, 2012, they decided to put a restriction on both accounts, they said that Bank of America turned us into Chex Systems (which is a joke of a company itself). They will not release our money until we get Chex Systems cleared off. Why would they open the accounts number one IF we were on Chex Systems, and do they have the legal right to hold your direct deposit paycheck until you clear this problem up? It was Bank of America that did it, they said we had fraud on our savings account in Jan???, The damn acct was closed! Now I have to go thru another nightmare of clearing up this fraud crap, and Chase will not let us have our payroll deposit. They SUCK, they should be shut down, they are crooked theives. I am swearing on my grandmothers grave, that all BIG BANKS are crooks, I will find a local bank to bank with. No wonder the banks are screwed, they do it to themselves, and to the POOR consumers. Screw you Chase, no one listens to you, the worst customer service I have EVER incurred. I hope you burn in hell, ALL OF YOU EMPLOYED WITH THIS BANK!

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    1. Take them to court, they CANNOT legally hold your direct deposit for longer than x amount of days (up to 14 for new accounts) Contact the FDIC, and Attorney General's Office, also contact the local news.

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    2. legal hold, they can hold it as long as they want

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  17. Chase has the worst Customer Service EVER of any corporation I have ever dealt with. My sister has Alzheimer's and I have her legally binding Power of Attorney. I needed to get information about a loan she took out with them, but they refused to tell me anything because I couldn't tell them the exact amount of the original loan. How could I possibly know that? My sister's got Alzheimer's for god's sake! She doesn't even remember taking out the loan nor can she find any paperwork on it. When she pays a bill to Chase, she thinks it's a Credit Card Payment! When I tell her it's for a loan, all she does is cry. Don't these people at Chase get how painful that is? She's all I have left, and she's already gone to me. I don't live in the same state and can't travel due to a back injury; but do you think Chase cares? ABSOLUTELY NOT!!! They refused to accept my POA, even though it was drawn up by an Attorney. It is ludicrous and unthinkable that Chase, even with a POA, would not even tell me something as innocuous as the original loan amount; and if you don't know that, they won't even speak to you. They have made a sad and horrible situation even moreso. I went all the way to the top levels, and I got the same exact response: NOTHING! My life is so stressful and sad and difficult, and Chase didn't give a damn, nor were they willing to budge an inch. It's not like I was trying to get some money out of a bank account. For crying out loud, I'm trying to get them paid back the money they loaned to my sister. Now, I'm going to be forced to go to my Attorney at a cost of $350/hr because how else am I supposed to get the information I need. Chase represents the worst of business practices and Customer Service. I hope they FAIL; they are cruel, and hateful; and have caused me needless grief, stress, and depression. I have cried buckets over their heartlessnes and failure to bend even a milimeter to give me the help I so desperately need. You couldn't pay me to do business with Chase; and neither should anyone else! Spread the word, as I intend to do! FOR YOUR OWN HEALTH AND SANITY, GET CHASE OUT OF YOUR LIFE! You will live to regret it if you don't!

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    1. Don't pay them then, write a letter stating that if you cannot accept this power of attorney, you are creating a inconsible contract that I can legally breach. I am breaching it because it is impossible to perform. Acceptance of this letter constitutes full and complete payment of said loan. With no recourse. If you want to send them a check do pay Chase for what their worth, knock off a couple hundred bucks for pain and suffering and be sure to describe it. Record all calls to them. Call the toll free numbers and do that so it is legal and admissible in court. Good Luck.

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    2. that is sad ,but chase have been paying out money for my 93 year old aunt luevada wright who died Nov. 6 three weeks ago ,our plan is to sue ,Chase bank, Bank of
      America,and US bank of Illinois,THEY ARE ALL THE SAME.

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  18. Worst CUSTOMER SERVICE OF ANY BANK I HAVE ever dealt with.

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  19. Ok. My father passed in january. My mother , who cannot e-mail has been stressing about receiving her 1098 form. they have yet to mail it to her. she called three times, and once with me third party. A manager named Lore C said she would overnite it and rectify the situation. as of 3/5, my mother has not received her 1098. Somebody tell me how to contact the attorney general. This is highly unorthodox and illegal. I have never heard of someone getting away with this much as is on the Post page. Horrible, horrible. B.S.

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  20. Is there a chase bank location in Omaha,Balir in Nebraska?

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  21. Chase offered me a balance transfer deal at a low oercentage rate for the life of the loan. Shortly thereafter they told me that either my payments would double if I wanted to maintain that percentage rate or keep mt payments the same but the interest would increase to todays standards. Doubling my payment would take my whole SSI check.So guess which screwing I had to take.
    I now inform everyone I know NOT to deal with these legalized bandits.

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  22. Why do our comments have to be approved before posting?

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  23. Candace Wickman,a long time holder of a premier [email protected] Chase/Portland, OR 97216- made the mistake of writing a large personal check to someone who did not have an account with Chase. Instead of honoring her demand for this check to be cashed, Chase refused to honor her check because the person cashing, did not have an account with Chase. Even worse; claiming 'security' for not reaching her by phone, closed her account without her approval, or notification - leaving her no access to her funds, including her Bank Card!! All this, because she wrote a sum over the bank's limit to someone who did not bank at Chase? Even having the funds to cover this check, and going to the same branch where she banks; Chase refused to honor her check!! Security protection? Who's protection? How can a Chase Premier customer's own 'check become a security problem "issue" - for her? For writing a large sum? Someone not banking with Chase? This same check, despite having been presented at the very branch which holds her account; refused to cash the "pay to the order of.." (check) she wrote. This check intended to be cashed at "her" bank to avoid problems.... Became the problem! This check, not cashed- despite the funds to cover it; shows illegal business practice by not informing the customer the limit on the amount they can write a check to someone not banking with Chase....! Where is the 'warning' label on those Chase checks for those persons banking with Chase? Wrong amount- No warning, or notification, Chase closed access to the account leaving the customer no access to funds because she wrote too large a sum? Her 'premier' account becomes hostage for her 'mistake' for writing a check too large a sum? What gives Chase any authority at all to decide any limit on a customer's wish for their own money? What evil planet do they live on? What criminal law 'act' caused Chase to respond with such flagrant disregard for one of their own valued premier customer's wishes?

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    1. Yes chase refused me to cash a money order drawn on their bank from my mothers account. I had to open an account then withdraw the money and close it. What a waste of time

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  24. CVH
    They aught to put these bastardss in jail.

    Besides harassing calls weekly for over three years, my 40 years of no lates to any creditor, I get all this grief.

    I told them,"When I get it you get it!"

    I hope the world stops domg business with their Credit Card division!

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